C onne xions
Business Magazine
Relationship Marketing USP... What is it? Boosting your way to Business Success!
Success
What it Is and Isn’t
Great Bookkeeping
5 Tips you need to practise
Discover Your Strengths
and Orient Your Business Around Them
Jennie Gorman and Margaret Wilmink
From Jennie’s Desk Here we are on countdown to the end of 2014 …. I am not sure where the year has gone, but I feel that I am caught back a few months. What about you? The last couple of months have created lots of havoc in my life in regards to technology, my EMF and health challenges, as well as life in general. It is nice to say that I am nearly on top of things again and feeling I am ready to conquer the world. Two websites totally crashed and had to be rebuilt owing to one of my Hosts having a total crash. Another website lost all of its plug-ins and is being rebuilt. My car has been crashed twice … my GPS and mobile phone crashed too … and I am hanging in there better than I ever have in my life before. Now, this is called growth!! So, it has me thinking… what is it that makes us react and become is disempowered in our lives? Thanks to work I have been doing with both Wealth Dynamics and Tanja Caprioli from Integrity and Values, as well as some very clear thinking and supporting friends, I have learned a lot about me and my reactions to life around me. I am breezing through things that in the past would have thrown me totally off balance. I wonder, do you have someone who can support you through the challenges you have in your life? For us to grow, we need to be put through our paces, brought sometimes to our knees and recognise the way we handle life and are given the opportunity to grow through adversity. I am so very grateful to the people who have been there for me at this time that could have had me walk away from everything in my life.
FRONT COVER : Jennnie Gorman and Margaret Wilmink, Eco Homes -------------------------------------------------
PHOTO by : Louise Carr, Nacura Property Solutions
Special thank you to all the contributors to this e-magazine who have supported me over the last year with this articles. Thank you to my masterminders, past and present, who have been there as well. Some good things to come in the next few months … so keep tuned! As Forrest Gump said: “Mama always said, life was like a box of chocolates. You never know what you’re gonna get.” If we play our life out well and embrace all that is presented to us without judgement, we can accomplish all we want and need to make a difference by having been on earth. Enjoy until we connect again ….
Connexions Business Magazine
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Testimonials
Aussie App Store is a mobile marketing agency focussed on providing cost-effective mobile marketing tools. From iPhone applications to iPad applications to HTML5 applications, Aussie App Store delivers Mobile Apps and Mobile websites on every platform.
John Mulvey said: “I have known Jennie for many years, and I have seen the results of the people who have completed her mastermind groups. Masterminding with Jennie is definitely recommended. My advice - Do IT!” www.creativepresentations.com.au
info@aussieappstore.com www.aussieappstore.com
Joke Chadwick said: “Jennie is a great leader. This applies in particular to her MasterMind Groups. Jennie’s clear thinking makes her MasterMind groups such a pleasure to be a part of. Setting and achieving my goals and being held accountable to myself and the others in our group made big changes in my business.and really helped me grow in strategies and skills in my business. Thank you Jennie for your help. I can highly recommend Jennie’s Master Mind groups if you want to make changes in your life and grow your business. Holistic Pain Relief Specialist www.jokechadwick.com.au
Trademarks and Intellectual Property (IP) Strategies Geoff is a management consultant, business strategist and IP Professional with a broad range of experience in both the public and private business sectors. One of the greatest challenges in business today is building or establishing a brand and not protecting it or worse, finding out that a ‘Trademark’ already exists, and it’s NOT yours. Geoff Moller 0411 351 110 www.geoffmoller.com Price Bookkeeping Solutions Pty Ltd offer a variety of bookkeeping services to help overcome today’s business obstacles. We specialise in start-ups, small and medium sized businesses as we know it is tough to be in today. Sandra Price 0468 944 130
www.pricebookkeepingsolutions.com.au
Mandy Cann said: “I completed an Executive Mastermind group with Jennie Gorman. I found her to be very professional, personable, a supportive mentor and passionate about Masterminding. The Masterminding process has enabled my business to move to the next level. Throughout the entire process, I felt comfortable and supported by the Mastermind. I highly recommend this program to business owners who want their business to succeed.” www.cannconsulting.com.au David Gifford said: “Jennie is a clear thinking and focussed people person who excels at putting people together. She has a talent for understanding the potential synergies between individuals along with a deep understanding of how people and businesses interact to produce great outcomes.”
Contents 06
Relationship Marketing Can take YOUR Business to the next level
09
Where to from here?
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USP... What is it? Boosting your way to Business Success!
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Protect Your Lifestyle while you make your money
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Securing and Protecting Yourself and Your Assets
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Social Media... Do you have a strategy?
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Success What it Is and Isn’t
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A trip to the end of the world. Hainan Island
Disclaimer: The opinions and viewpoints expressed in Connexions Business Magazine do not necessarily represent those of the editor, staff or publisher or any Connexions Unlimited staff or related parties. The publisher, Connexions Unlimited personnel are not liable for any mistake, misprint or omission.
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8 Keys to 6 STAR SERVICE
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5 Tips for Great Bookkeeping
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Positive VS Negatively Geared Properties
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Learn How to Play the Marketing Game
All information contained in Connexions Business Magazine is intended to inform and illustrate and should not be taken as financial, health, legal or accounting advice. You should seek professional advice before making any business related decisions. We are not liable for any losses you may incur directly or indirectly as a result of reading Connexions Business Magazine. Reproduction of any material or contents of the magazine without written permission from the publisher is strictly prohibited.
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Discover Your Strengths and Orient Your Business Around Them
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Adult Child Maintenance – Section 66L
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What STOPS you from transforming your ideas to reality?
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Upcoming Events
Video Testimonials The Power of Relationship Marketing workshop
What they say about Jennie Gorman’s MasterMind Group
MasterMinding with Natasha Howie
Relationship Marketing Can take YOUR Business to the next level by Jennie Gorman Running a small business, especially if it is from home or an office with little or no staff, can be a lonely place. For many, it is hard to understand the importance of working ‘in’ your business against working ‘on’ your business. To develop a strong and flourishing enterprise, an owner needs to be able to attract people and other businesses to use their products or services. I find that most small businesses are what I call ‘luxury businesses’, which in the competitive marketplace of today, is even harder to sell. My experience has shown me that to take your product and services to the marketplace can be achieved successfully by using a MasterMind group. You will build strong relationships that can support you to accomplish what you are wanting from your business. It will focus you, keep you accountable and move you forward by giving you the skills and contacts necessary to develop you and your business. This is ‘working on’ your business! This small group of other entrepreneurs will become your building block to grow your business. This can be a far more economical way to spread the word without spending the big bucks on advertising etc. Learning how to use social media as a marketing tool has given us all the opportunity to really create business relationships in an easier format than ever before. For me personally, ninety percent of my business comes via social media and meet-up groups. MasterMinding can help you use this more successfully in your business development.
If you want to stand out in the marketplace, find yourself a good mastermind group, understand your niche market and build your contacts from there. Don’t spread your wings too far initially and focus in on where your particular clients are going to be. If you become known and trusted for what you do, you will in time develop what you want. Remember, this is not a hit and miss way of creating your clients. This is to support you to develop a very strong base of people, who will in turn, if your products and services are of good value, recommend you to others along the way. It is important when building a business relationships to understand that you are not there to ‘push yourself, your products and services down someone else’s throat’. It is necessary to build the trust level so that you have people talking about you and what you do. I have found that MasterMinding is the best way to build strong relationships with a small group of other business people. These business entrepreneurs will really get to know you, know your products and services and support you to achieve what you want to achieve. As Napoleon Hill, Pioneer of Personal Achievement Philosophy said: “The moment you commit and quit holding back, all sorts of unforeseen incidents, meetings and material assistance, will rise up to help you. The simple act of commitment is a powerful magnet for help.” For more information on how to find a good MasterMind Group, contact Jennie Gorman for dates on her next start ups
www.businessmastermindgroups.com.au 6
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2014 August-September
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Awesome Authenticity Cartoonist Ryan McDonald-Smith
www.awesomeauthenticity.com.au 8
Connexions Business Mag
Where to from here? by Michael Donoghue
‘There is nothing so useless as doing efficiently that which should not be done at all’ – Peter Drucker.
you need to up-skill, purchase tools or outsource.
I have been reflecting over the last six months and read of earlier posts from my masterminding friends. To grow a business with the standard culture and high end customer care there are many questions, opportunities and challenges we all face, We will not win every contract, promotion or listing unless we stay true to ourselves, are the best we can be and continue to learn and develop our skills. This way we will all be on our way to Mastery of our chosen fields. The ultimate key to tilting the money/time/efficiency ratio in our favour will be leverage. Leverage could then be divided into three categories: People, Systems and Tools. Who is going to do it? How will they do it? What will they do it with? The answers: People, Systems, Tools. ‘I must create a system or be enslaved by another mans’ by William Blake. What skills and tools are required? I have put together a couple of questions … What skills/tools are required to complete this part of the project? Do I already possess these skills/tools, or do I have skills/tools that are similar or compatible? Would it be worth learning these skills to complete the tasks required? Would it be worth purchasing or hiring those tools to complete the tasks required? Would it be more cost effective in the long term to have someone else complete the task utilising their own skills/tools? After answering these questions I have come to the conclusion that we have to establish whether
If we then dig down further we are then able to answer even some more detailed questions Who knows about what I need to know? Do I need technical advice? Do I need process overlaid advice? Do I need market advice? Do I need customer experience? Do I need to find out about products or components? Where are the people who know about this work? Where can I get the information or results? I am not sure what you will think but the more specific we can be with our questions, the easier it will be to find the right skills, tools and solutions. Until next time ….
www.acruproperty.com.au
2014 August-September
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Boosting your way to Business Success!
USP... What is it? In a world full of you, why choose you?
In simple terms, USP - Unique Selling Proposition, is what makes you different from your competitors, in the minds of your customers. You develop your USP to assist you to attract more clients. The business that can charge the most and still attract its ideal customers, communicates to its target market that it delivers the desired benefits in the best and most unique way. The better you communicate the unique benefits your business provides, the more you can charge for your product or service.
Your USP could be a headline to your advertising. Some successful businesses made their business name their USP! OnTime Print & Office Centres. You can further refine and develop your USP statement using information developed during your FAB Analysis (see previous Brightwater Blogs – Product Benefits & Using Your FAB Analysis ). This information provides the foundation which you can build upon to develop your USP. In many industries it can be difficult to identify and when created or identified, can have a significant influence in your market penetration. To help you to further explore your USP, consider: What separates you from your competition? What standards are you setting? What makes people talk about you? What makes people look forward to doing business with you? What makes people tell others about your business? … and an easy way to find answers to many of these questions is to ASK your clients!
Think of Ferrari. Why is Ferrari able to sell its cars for up to twenty times the price of most cars on the market? Is it twenty times faster, more fuel efficient or more comfortable than other cars on the market? The answer is no. They have the ability to charge twenty times more than most cars because they are unique. Ferrari has worked long and hard to associate its branding with uniqueness. Your USP needs to be so powerful and identify with your ideal customers so clearly that it “shouts from the roof tops”. Your USP can be on your stationery, signage, vehicles, banners, business cards, radio ads, TV ads, promotional material, social media etc.
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If you have a specific question you would like answered or would like share your USP, let us know in the comments section of our Blog, or email us at bizplan@brightwater.com.au. We’d love to hear from you! View/Comment on this Business Boost on our blog. For further information on Brightwater Coaching Tools & Programs, visit
www.brightwater.com.au Anthony Davis & the Brightwater Team
Copyright © 2014 Brightwater Business Coaching Pty Ltd All rights reserved.
PO Box 1329, MILTON QLD 4064 Ph: +61 7 3367 0967 Free 1800 242 366 bizplan@brightwater.com.au
Aussie App Store
Why go mobile? • Over 8.5 million smartphones are in use in Australia today • 98% of them are used at home, 85% on the go and 73% at work • 94% have been used to research products or services • 78% visit social networks • 74% never leave home without it. • 63% have performed a search on their mobile after seeing an offline ad • 59% make mobile purchases at least once a month • 58% access the Internet every day on their smartphone • 48% look for local info at least once a week, 18% look daily. 43% search Restaurants, Pubs, Bars
1300 494 188 • info@aussieappstore.com.au
www.AussieAppStore.com.au 2014 August-September
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Here’s what others are saying about Jennie’s workshops:
Jennie, a huge thank you for ‘The Power of Relationship Marketing’ workshop you ran on Saturday from Our Business Hub. It was an awesome day... really worthwhile information, inspirational and yet so practical. I would recommend it to anyone... business owners and their personnel...everyone would benefit from a workshop such as this one. I also enjoyed making new contacts and really appreciate your commitment to making our business journey a better one. Gail Caines, Ultimate Body www.ultimate-body.com.au Thank you. You really are special and I greatly appreciate your time, assistance and generosity of spirit yesterday by providing me a place on your Relationship Marketing worksop. How timely! It was like you opened a window in a closed room and ushered in the balm of a gentle breeze winged with rightfully impersonal but genuine, universal love. I received a redundancy from the state public service months ago and have been struggling since for a variety of reasons. I’m systematically addressing those with inspiration thrown in too of course; your input is most precious like “oil on cogs” right now. Anne Bothwell, Anne Buys Houses Jennie’s workshop on The Power of Relationship Marketing was an informative day. A wonderful array of information and sharing of this topic was very helpful; assisting those in attendance with clarity in coping with the diversities of personalities understanding the different interpretations of Relationship Marketing. Jennie’s way is open and clear. Her wealth of experience also brings such clarity to any situation. There was so much information to assist anyone wanting to create a better marketing relationship in any facet of life. This course is applicable to everyone and everybody will gain a greater understanding from Jennie’s presentation in understanding the Power of Relationship Marketing. Hop to it now !! Jan Muir, Health & Wellness
2014 August-September
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Protect Your Lifestyle while you make your money by Robert Bauman
You are hard at work making money, building your career or your business, and you’re building a lifestyle for your growing family. The kids love to have the latest gadgets… and if you don’t have children you are probably spoiling yourself with items you always wanted to have, and I’m talking big kids’ toys like boats and red fast cars here. This is all good, until such time as life takes a turn and throws you a curved ball from left field, something you hadn’t factored in.
I certainly wish that nothing like this will happen to you. All I want is to make you sit up and think about what could happen if it happened to you. And now that I’ve got your attention, I’ll even give you some answers to the questions you might be pondering.
How do you protect yourself from losing all that you have? Yes, you can protect yourself — your business, your family, your assets — from lawsuits. You can ‘build a wall’ around the things you’ve worked so hard to achieve all your life. And you can have the peace-of-mind and confidence to know you and your assets are safe and secure.
Usually this kind of incident is an unpleasant one, and it could cost you everything you own. Let’s assume one of the worst possible scenario where you are being sued by someone who is only out to gain financially from litigation. Moreover, there are many legal firms around today who are specialising in pursuing litigation claims for clients on a ‘No win – No fee’ basis. It is shocking but true. In the eyes of many people, litigation has become a ‘legitimate’ plan to get rich. Sue somebody! And unfortunately, Queensland is leading the way and quickly sliding towards Lawsuit Madness. If you own an investment property or are running a business, you are already at risk of suffering the inevitable. I don’t want to scare you now and
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Connexions Business Mag
Until now, only those on the ‘Rich List’… and the largest companies (and their lawyers) knew about these asset protection strategies that give you and your family the security you deserve. But now, these practical, breakthrough strategies are available to you. Take your future into your hands now! Click here to contact the Team at Straight Money Talk Pty Ltd for FREE “Money Health Check” and we will walk you through the many and varied protection options available. We’ll clear a path through this minefield and show you practical, low-cost ways to get effective protection. Copyright © 2013 Robert Bauman.
Disclaimer: This information (including taxation) is general in nature and is for Australian residents only. It does not consider your individual circumstances or needs. Do not act until you seek professional advice and consider a Product Disclosure Statement. To find out more about services provided by Straight Money Talk Pty Ltd please visit my website.
www.straightmoneytalk.com.au Straight Money Talk Pty Ltd is a Corporate Authorised Representative of Millennium3 Financial Services Pty Ltd ABN 61 094 529 987 an Australian Financial Services Licensee number 244252.
2014 August-September
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Securing and Protecting Yourself and Your Assets: by Debra Jarvis
Watch your back!!! Don’t be the slave in the corner, be the Master overseeing everything.
place the desk and then organize other ‘relevant’ stuff. If it’s not related to business then it shouldn’t be in there! If it isn’t possible to place the person in the room with a solid wall behind them, consider placing a 20mm crystal in the opening to protect them or hang a red coat on the back of the chair.
Are you in the power position or is your back to the door? Are you drawn to spend time in your office or do you feel exposed and vulnerable? Yes this office is cluttered which is exacerbated by the mirror effectively doubling the chaos. He’s also subject to shelves looming over his workspace and the lamp peering over his shoulder. However the big issue is that he’s facing into the corner. Ideally you want your back to a wall with a view of every entryway and your back protected, For thousands of years we have built our villages where it is not possible to be surprised from behind. Today we build and covet buildings (working and living) which back onto canals or rivers and that have no strong back or protection from the water. In the space of the last 50 years suddenly we are suggesting that the possibility of being attacked from behind is no longer a threat. Sub-consciously this is a concern and one which we consider in Feng Shui to adversely affect our reputations, (back- stabbing), finances and monogamy of relationships. Put people in rooms first and then figure out what else needs to be in there and then how to organize it. Clean everything thing out, once the room is empty grab a chair and figure out the best spot, a wall behind and views of every opening. Next
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I once suggested this to a lady who was located in what was essentially a corridor, it was her job to keep track of who was in the building and all the comings and goings. Several people had held the position before her and all had left within a month of starting. She found a coat in her wardrobe that was a size too small and co-incidentally within two weeks had been relocated to a more suitable location where she had her back to a wall. In another instance I was working with senior management on a mining site. The managers were located in rooms facing away from the door so as not to be ‘confrontational’ The principle person I was working with decided to keep his orange regulation issue coat on the back of his chair and within a relatively short period of time had been promoted to overseeing a project in a different state with his own office that he set up in the power position. He then very quickly moved into the top echelon (board level) of that company.
Placing yourself in the power position and being protected from behind is one of the most important and impactful aspects of Feng Shui you can incorporate into your business.
Nine inches from the ground up does not block the view and if you are in a high rise it gives the sensation of a barrier to falling over the edge. This also works on driveways and roads with a steep drop off one side, plant some plants to give the mental illusion of a physical barrier. Exterior lighting is also considered beneficial for security. Spiky plants such as Bougainvillea are another suitable enhancement to encourage people (and animals) away from an area. Next issue: Clarity around Boundaries debra@debrajarvisfengshui.com Ideally buildings are nestled into a mountain with hills and/or trees to the sides creating a protective embrace. I recommend a minimum barrier extending across the back and at least three meters down each side constructed of wood or formed by plants at least nine inches in height. A wall is also acceptable. Decks, floor to ceiling windows and the like should also have a nine inch barrier. It is not necessary to block the view, our intention is to increase the feeling of security for the inhabitants.
www.debrajarvisfengshui.com
Awesome Authenticity Cartoonist Ryan McDonald-Smith
www.awesomeauthenticity.com.au 2014 August-September
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Social Media... Do you have a strategy? by Jennie Gorman
Social media is the most important part of your marketing. It not only enhances but reinforces the outcomes you want from your business. We need to have strategies that help us achieve what we have created by making sure it is in both our business and marketing plans. Most small businesses are not aware of how important it is to have both a business and marketing plans so that they are moving in the right direction. If we do not know what we want our business to be in the future, we can’t create it, so the clarity of our VISION for our business is very important. Social media gives us the opportunity to market ourselves to a wider group of people and businesses whom we would never have the opportunity to connect. Are you aware that when you are using a social media platform, no matter which one, your aim is to create your likeability both personally and as a business. Then you can become known for your skill set and expertise in your subject by gaining the trust that you do know what you are speaking about. Social media can make or break you and your reputation in business. Your efforts on social media will play an enormous role in achieving what you want for you and your business. I believe that you and your business come together as one if they are congruent. In today’s business world, we as small business owners are viewed personally as much as our businesses are. If someone does not like you, they will not do business with you and use your products or services. When we firstly commence business we are full of enthusiasm and if we do not create systems to support ourselves and the business in general we will be behind the eight-ball. So, a one-page business plan of what you want to create for the next year is important. Create a one-page marketing plan as well noting that social media is a large part of marketing in today’s small business world. This does not mean you do no other market though!!
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When you are creating your marketing plan it is important to know what your objectives are. Find out the social media platforms that suit you and your business best i.e. Facebook, Twitter, YouTube, LinkedIn, Pinterest being the main ones. It is important that you work out what campaigns plan to run to achieve your marketing goals. If you have an electronic newsletter and or magazine these can be used very effectively in your social media plan. Remember that your website is also another way you can boost your social media presence. It is important that you link everything including your flyers and brochures, your business card and signage too, so you can have a story that is consistent and congruent. I like personally to use for myself and show my clients how they can create a social media diary to make sure that they get a good coverage that will be of interest to their clients. Every day it is essential to have different posts posted that show off you and your business. If you have many pages, this can be a quite detailed process initially but by pre scheduling our posts, we can make sure we are well planned with what needs to go out i.e. Monday post videos, Tuesday may be articles, Wednesday has testimonial, Thursday quotes etc. I suggest that if you are not savvy with social media, earn how to make it happen for you. There are plenty of people teaching the different platforms and if you find it all too hard, get someone to do it for you.
www.connexionsunlimited.com.au
NEW
MASTERMIND GROUPS STARTING SOON
INTERESTED?
• Do you wish to move your business to the next level for 2014? • Would you like help to generate a large number of ideas for solutions to any challenges you are experiencing? • Are you wishing to have input from other business people into your business? • How would you like to have your business dissected in a creative way? • Are you looking for new contacts to support you? • Do you have ideas you would like to share with others? • Would you like to have your business brainstormed by other business people?
www.businessmastermindgroups.com.au 2014 August-September
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Success
What it Is and Isn’t by Zig Ziglar
What is success? It is many things to many people. Here are a few signs of success:
And here are a few things that success is not:
Success is closing the door to your office at the end of the day with a smile of satisfied contentment crossing your face. It’s knowing that you did a good job and that those who interacted with you had a positive experience.
Success isn’t calling home from work for the fourth time this week, apologizing because you’re going to miss dinner with the family again.
Success is looking forward to getting home and seeing the people you love. It’s being mentally and emotionally free to share yourself with them and to be interested in them. Success is being loved by the people you love. Success is sitting down to pay the bills and knowing that you have enough money to cover them, this month and next month. It’s knowing that you have taken measures to ensure the financial security of your family in the event of your demise. Success is knowing where to turn when it seems that there’s nowhere to turn. Having a spiritual life is akin to eating food and drinking water. It’s necessary! Success is having interests or hobbies to call your own. It’s things that you personally anticipate doing again and again. Having interests gives you joy and peace. Success is waking up in the morning and feeling good. It’s knowing that you eat right and exercise regularly and that you do everything you personally can to ensure continued good health. Success is turning out the lights, slipping under the covers, and thinking to yourself, “It just doesn’t get much better than this!” It’s whispering a prayer of gratitude to your Creator before you fall into a deep, restful sleep.
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Success isn’t hurrying into the house and hiding behind closed doors or the television set because “After the day I’ve had, I need my space!” Success isn’t having all the riches in the world and still trying to figure out how to have more of all the riches in the world. Success isn’t physically going to a worship service and mentally writing a to-do list for when you get home. Success isn’t all work and no play. Success isn’t burning the candle at both ends and living on a diet of food that’s delivered through little windows. Success isn’t spending mental energy figuring out how to explain why your project isn’t going to come in on time, why you have to miss your child’s school play, why you can’t pay the bill in full as you promised, why your eyes are red and your blood pressure is going through the roof, why you’re cancelling your golf game, and why you just don’t find any joy in living. Success is directly related to having a balanced life. If any one area is out of sync, all the areas of your life suffer. Take the time to examine your life and take small steps to gain balance. Start winning in ALL facets of life!
Cheerful, Upbeat People Reproduce Cheerful, Upbeat People Last month I mentioned to you the benefits of greeting people with an enthusiastic “Good morning!” even when it’s 8:00 p.m. The reason is simple: The best way for me to feel upbeat and optimistic is for me to make an effort to make others feel upbeat and optimistic. Admittedly, on rare occasions I get back a less than chipper reply, but from my perspective, that’s their problem and not mine. For each stinking-thinking reply I get, I get back a hundred positive ones. The other reason I say “good morning” is that I always believe the best part of the day is still in front of me. As far as I’m concerned, the use of the word morning is legitimate. When someone beats me to the draw and says something like “good morning; how are you?” I always respond in one of two ways. I will either say, “Better than good, and that’s an understatement,” or “Super good, but I’m getting better!” Almost without exception after an interchange like that,
the other person is smiling. When I cause someone else to smile, I leave that person slightly better than I found him or her, which makes me feel better. Phase two of this approach to life is what I say when I part company with an individual. Instead of the usual “have a good day,” I say, “I’ll see you over the top!,” which also brings a smile. Just in case you’re wondering if that is the “real world,” my answer is, “You bet it is!” One of the interesting psychological truths is that logic will not change an emotion, but action will. This approach is initiating a physical action that will, in fact, make me feel better while also making the other person feel better. This validates the concept that you can have everything in life you want if you will just help enough other people get what they want. Subscribe © 2014 Nightingale-Conant Corporation
www.nightingale.com
2014 August-September
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Call Jennie to discuss how this works for you 0414 278 344
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A trip to the end of the world.
Hainan Island by Tove Vine
Hainan is a small island at the southernmost tip of Mainland China, which is known as “the Hawaii of China” because it is the same latitude as Hawaii and is also called “the end of the world.” Among many great adventures we had was going to the most southerly tip of the island. It was thought by the Chinese to be the end of the world because they could see no land. We were asked if we wanted to go there by bus or by boat. We selected a boat whilst I was visualising a large boat, if not the Queen Mary, then at least something the size of a ferry! But when we arrived at the beach it was a little rubber boat with a very powerful motor. When I saw the boats I hesitated “No no! I didn’t sign up for that. I was expecting the Queen Mary, not this little rubber boat,” But I was committed and so I just had to climb on board and HANG ON. There were three of us (four with the driver) in each boat, Elizabeth, Nancy and me. As soon as we were settled in the boat it ‘flew’ across the water VERY fast. It bounced up and down over the waves and it was like being on a roller coaster. We had to hang on very tightly to stay in the boat. Thankfully we were fitted with life jackets. After a while the driver of the boat wanted to take us further out to sea. We said, “No no! We want to go back!” but he didn’t hear us—or didn’t want to hear us, I guess, and so off we flew again, our screams blending in with the roar of the motor and the crushing of the waves over our heads. After we were back safely on the beach we thought it was fun, but I think Elizabeth had the marks of my nails in her arm for a while and our voices were hoarse from screaming!
www.tovevine.com 2014 August-September
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8 Keys to
6 STAR SERVICE by John Milne
When I speak with business owners or with managers and leaders in organizations, many give the impression that excellent customer service is easy. If this is true, why does it seem so illusive for customers to find shining examples of excellent service and so easy to find sloppy, disinterested or poor service every day? Can we all do better?
What’s the payoff? Here are 8 Keys. Key 1 Excellent service takes commitment It begins at the top. Unless senior management is seriously committed to excellent service it won’t happen. Miguel Cerqueda as General Manager of the famous Manila Hotel reviewed every guest comment and took action to follow up promptly. That’s how I first got to have morning tea with this service master. There was no hiding behind titles or in executive offices. Today in his seventies, he is President of Genesis Hotels in the Philippines. Many priorities will arise and need attention, but service excellence must remain central. Key 2 Excellent service is intentional What I call 6 star service is an intentional act by every person in the organisation, business or school. It is a habit to give of your personal best whether you feel like it or not. It is an attitude to go the extra mile to please the guest or client. It is a belief that each child can learn and grow as a person. Key 3 Excellent service never sleeps Excellent service keeps going without excuses or lapses. It is alert to client or guest needs in many industries on a twenty four hour basis. It is consistent over time. Our local Indian restaurant has won Best in South East Queensland three years in a row. Its food is always good. Its welcome is warm and personal. Staff may change; quality never does.
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Key 4 Excellent service flows everywhere Every person plays their part in being service minded. All staff are ambassadors of your business, college or organization. Excellence like water finds its own level .It is best when it is clear, pure and plentiful. This describes a strong excellence culture. You can seed it in months and grow it in years. Innovation will fertilise each operation. Key 5.Excellent service doesn’t draw attention to itself Excellent service exists for others. It is almost invisible. Its work is seamless between one department and section to another. This teamwork is the glue that holds delivery together. Key 6.Excellent service works on parts and whole Attention to detail is the hallmark of 6 Star Service. Promises made and appointments set must be kept. When each small piece of the operation or product fits naturally together like a jig saw, you create a beautiful whole experience. Welcome feedback on performance daily. Use this to frame your learning and development program.
Key 7.Excellent service turns complaints into compliments. In even the best run places, stuff ups will happen, crises will turn up unexpectedly, and mistakes will be made. How quickly and completely you and your staff fix the error or omission will colour the guest’s view of your business or organization. Making up is hard enough for partners to do in life, even more so at work. Develop a simple yet effective process to track error correction and to avoid future breakdowns. Share this with all staff through communication and training. Key 8.Excellent service brings its own rewards My book 6 Stars sub title says: “Service sells when you excel”. People know what excellent service looks like and feels like. Even the hard to please will be satisfied. Repeat business will flourish. Word
of mouth recommendations both online and in person will prosper your business. To promote excellent service give constructive, explicit feedback to the poor operators. Give deserved praise, high commendation and positive recommendations to the excellent service providers. They are encouraged by sincere appreciation, generous tips or thoughtful gifts if appropriate. 6 Star Service then is neither easy nor illusive, if you seek it with all your energy. Top teams play top games. Build strong, united teams today. Enthusiasm, knowledge and competence build a successful business.
www.leadershipdownunder.wordpress.com
By working together
we can change the world! You can make a difference…. It is as easy as a click on your computer. 2014 August-September
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5 Tips for
Great Bookkeeping by Sandra Price
Here is Price Bookkeeping’s magic formula for how to keep your businesses books in tip top shape. 1. Keep it separate.
Even if you are not earning big bucks yet, still get separate bank accounts. Separate accounts allow more accurate record keeping and saves you time and money with your bookkeeper and accountant.
2. Get into a routine.
By allocating a certain amount of time each week on your books, you will soon regain control and get your sleepless nights back. As Nike say’s “Just do it”.
3. Get a good accounting package.
This does not mean it has to be expensive, it just needs to be the right one for you. With the advances in cloud accounting we are now able to offer clients and automated solution to what was once a laborious task.
4. If you are going to do it yourself, make sure it is right.
Dedicated bookkeeping specialists are a wealth of knowledge. They can help you set up your books and provide training and support. By ensuring its right the first time you will save precious dollars In the long run.
5. Do a bank reconciliation as often as possible.
Reconciliations are a great way to make sure your books are right. You can easily find errors and rec’s allow you to see your cash flow in real-time. If your Reconciliations are up to date you are in a much better position if you need financial reporting for that new loan in a hurry. Bookkeeping shouldn’t be hard or keeping you away from your family. A few simple steps could revolutionise your business. If you would like to know more and revolutionise your business, call Sandra today on 0468 944 130.
www.pbks.com.au 2014 August-September
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Positive VS Negatively Geared Properties by Daimien Patterson
What is gearing and why should you care about it? If you’re planning on investing in property now or in the future, it is crucial that you understand gearing. A positively geared property is one where the rent and tax benefits received from the property exceed the costs of holding the property, such as loan interest, rates, insurance, etc. A negatively geared property is where the property doesn’t pay for itself, and as such requires the owner to make a contribution towards holding the property. It is important to know which properties are positively and negatively geared. An investor can own an unlimited number of positively geared properties, but will soon run out of money if they have too many negatively geared properties. It is important to remember though that any property can be made positively geared by reducing the amount of money owed against it, and thus the interest charged against the loan. Also all negatively geared properties will become positively geared in time as the rent increases and if the loan decreases. The only true way to tell if a property is going to pay for itself is to add up all the expenses and compare them to the rent and tax benefits received. The best way to be sure of that is to enlist the help of a Property Investment Strategist, or a property savvy Accountant.
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A word of caution when it comes to property and Financial Advisors; ‘Financial Advisors’ aren’t really broad spectrum ‘financial’ advisors because they only deal in shares and insurance. As such they most likely try and steer you away from property because they don’t get paid for it. If you are a low income earner it is critical that all your properties are positively geared as soon as possible. But do not stress too much about it. If you have to contribute $100 a week of your own money, well that’s only $5200 per year. If your $350,000 property goes up 10% in that year, or $35,000, then that $5200 was still well spent! You can just look at it as a compulsory savings plan. If you’d like to chat more about what options you have, give my office a call on 1300 372 677. I offer personal 90 min Property Investment Coaching Sessions and/or Portfolio Reviews. Aside from this, I host complimentary property investor training days around the country, so please visit www. propertyinvestmentmentor.com.au/free-training or give the office a call if you’re interested in finding out more. Daimien Patterson is Australia’s leading property investment strategist and CEO, Integrity Investment Properties. Want to know more?
www.propertyinvestmentmentor.com.au 1300 372 677
Awesome Authenticity Cartoonist Ryan McDonald-Smith
www.awesomeauthenticity.com.au
2014 August-September
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Learn How to Play
the Marketing Game by Gay Landeta
Sometimes you are all pumped and ready to rumble with the marketing Gods… other times it may just seem too much. The big problem many people find with getting their work out there is that there are so many ways to do it. • What works? • What doesn’t? Do you know what results you are getting from each strategy you are doing, or even more importantly, why you are undertaking that particular strategy? • Yes, I know—to get more clients, but how will it get you more clients; what role does that actual strategy play in your big picture? • And are you sure you are gaining every bit of effectiveness out of that strategy? • And how much fun do you have while doing it? Is it just another job on the to-do list?
But if you tell them what the rules are and train them, you can develop a winning team. The game starts in the dugout where the players get ready to play. The field itself is shaped like a diamond (for those of you who don’t play baseball) that consists of four points called plates—home, first, second and third bases. The way to play is to step up to home plate with a bat and hit the ball. Once you do that you can run around the diamond until you get back to the home plate. You must be careful to touch each base or else you lose. A home-run (getting around all bases at one time) is unusual. Mostly you just move around one base at a time. Robert reckons that you can play the marketing game by following very similar rules. He sees marketing as a game that you can play to win if you understand and master each step. And he reckons it should be fun! So, let’s play some marketing ball…. start in the dugout and create your marketing message. Once you have a good one (and there is a technique to it – more on that in another blog) you are ready to begin to play.
Robert Middleton, my marketing mentor and coaching trainer, talks of the similarity between playing baseball and marketing.
Your potential client approaches the home plate. You are strangers at this point. What most of us start to do now is to bombard them with our marketing message hoping to get a home run. But what usually happens is we make the client strike out (which, in our version of marketing ball, is not what we want!). That is because we haven’t taken the time to take this potential client around all the bases, which are all the steps a new contact needs to pass through to become a buyer.
Hmmm, you might say, but think about it. A game of baseball consists of a bunch of people on a playing field throwing a ball, hitting that ball, catching that ball and running around. Now if you try to take all those people and get them to do that without understanding the game or knowing the rules, mayhem will result.
So how do we take those steps? To get to first base a potential client has to move from being a stranger to gaining a connection and becoming aware of you. You must have his or her attention before proceeding. That is first base. Don’t try for a home run at this point. Play it safe and move him or her to second.
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Once your potential client has enough familiarity and information about your service, he or she moves to second base and is ready to think about buying. You will still need to be able to meet this person’s needs and overcome any challenges to purchasing your service (third base) before finally bringing him or her to home plate. However, if you have done a good job this potential client will be a qualified candidate who is ready to buy. One great strategy used in baseball to win is to load the bases. That means to have someone waiting on each base ready to move on to the next one as soon as the ball is hit. That is your funnel of potential clients. You need to have prospective clients positioned on each base, and you must have effective strategies in place to move them around bases to win at marketing ball. Spend some time planning your strategies and your funnel will stay full. This blog was taken from my e-book available for FREE at my website www.gaylandeta.com.au while there check out my services. I have often helped people streamline their messaging, giving them the cutting edge in their marketing strategy.
Also, check out some of my earlier blogs. I have had a few themed around business development and improvement. You may find more useful information in those words as well. I hope this blog finds you well, in abundance and Creating the Life You Want to Live… To find out more about this tip email me at create@gaylandeta.com.au _______________________________________________ Copyright © 2014 Create the Life. All Rights Reserved. This article may not be used without the prior written consent from the author. See below for more details…
2014 August-September
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Discover Your
Strengths
and Orient Your Business Around Them by Stacey Huish
What are your strengths? Unfortunately we learn as children to get good at the things we are not good at. For instance, if you had a natural talent in art and failed in math, your parents would hire you a math tutor instead of an art teacher to embellish your innate strengths. When you spend your life trying to get good at things that don’t come naturally to you, mediocrity is at best what you can expect. The secret key to effortless success is to identify your strengths and talents and do only those things. Jan Guarino, president of Guarino Graphics was struggling with her growing business. She spent her time wearing every hat in her company. By the end of the month profits were not growing. She finally stopped doing what she didn’t enjoy. She delegated the administration, and took control of graphic design and sales, and her company profits more than doubled. If you are not certain what your gifts are, it may be difficult to discover it yourself. How do you discover your strengths? Ask five people that know you well what they believe your gifts are. In that dialogue with them you’ll discover it. Call us : Within Australia Phone: 0404 46 98 45 Outside Australia Phone: +61 404 46 98 45
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2014 August-September
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Adult Child Maintenance – Section 66L by Kym-Marie Bush
In 2013 Howard J of the Brisbane Registry of the Federal Circuit Court of Australia considered the plight of X, born 1992, who has significant disabilities, such that he required 24 hour care. This young adult was clearly unable to function on his own or without this level of support. He suffers from cerebral palsy spastic quadriplegia, cortical vision impairment, coeliac disease, a heart murmur and gross oesophageal reflux X was the youngest of 3 children from the marriage of his parents. That marriage had ended in 1995. Since that time, the father had re-partnered and had 2 more children (both under 18 at the time of the trial in July 2013). X had no means of support and no income. The father admitted that the father had the income and earning capacity to provide for X and also admitted that expenses of $747.48 were incurred for X each week. The father’s income was estimated at $10-15,000 per week gross. Accounting evidence was provided by two accountants. The father’s proposal was that he pay $4,000 of X’s monthly expenses, or about 90%. As Howard J observed, these parties had had a “long and unhappy child support history”. Clearly there had been problems over time and there had been a significant history of litigation. There was also the sideline issue of whether the Mother had stopped contact between the father and children or whether the father had not pursued spending time with children. Howard J preferred the mother’s evidence in this regard but also noted that this was not focused on during cross-examination.
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In any event, on reviewing the mother’s claim for support, His Honour noted that X required 24 hour care and 120 hours of care was supplied in each week (there’s 168 hours in a week). The mother had set out a detailed account of an average day in the household. The mother’s evidence was accepted. Howard J considered sections 66B, 66C, 66H, 66J, 66K and 66L of the Family Law Act. At paragraphs 20 and 21 of the judgment he said: 20. The matters to be taken into account in considering the financial support which is necessary for the maintenance of a child are therefore as follows:a. the Court is to ensure that children receive a “proper” level of financial support from their parents (s.66B(1)); b. the Court is to consider the proper needs of the child; and c. the Court is to consider the income, earning capacity and resources etcetera of the child (s.66J(1)(c)). 21. Section 66J(2) sets out the matters that the Court must have regard to in determining the “proper needs of the child”. The guiding principle was set down in Marriage of Cosgrove (No.2) (1996) Warnick J said “the word “necessary” does not mean “absolutely essential” but involves a consideration of “reasonableness”.
Taking into account these aspects, Howard J went on to find that it was reasonable that the father pay the following: the weekly expenses of X in the amount of $747.58 per week or $38,574.16 per year; the cost of a carer in the amount of $35,674.08 per year; the cost of a replacement motor vehicle, and discharge of the loan for the existing vehicle – the replacement vehicle was $70,000, the trade-in for the current vehicle was $25,000; the cost of a replacement bed and communication device for X; $4,000 for the payment missed December 2011-January 2012; and, a retrospective component calculated by reference to the actual costs paid by the mother, to others, for the care of X on weekdays, from 1 February 2012 to the date of judgment less any amount paid by the father during that time and those arrears were to be paid at $2,000 per month until discharged. So, detailed explanations as to the costs and commitment involved and a demonstrated history of difficulties with support, as well as a situation where the child would never be able to support
himself combined to bring this matter before the Court. The father is in a significantly stronger financial position than the mother who was working part-time. Howard J was satisfied that it would cause undue hardship and injustice to the mother if the above were not allowed. It seems that this litigation commenced in early February 2012. The hearing/submissions concluded on 15 July 2013 and judgment was handed down on 9 Oct. 2013 – a long time to be in abeyance for support where there is a clear need and ability to pay.
www.austlii.edu.au/au/cases/cth/FCCA/2013/1560.htm
au.linkedin.com/pub/kym-marie-bush/ 6/464/317
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What STOPS you from transforming your ideas to reality? by Tam Ho
I have been putting much thought around the concept of ideas transforming into reality; and more importantly WHAT STOPS IT. In practical terms to get an idea out of your head and manifest it into real life is simple - It goes like this: 1. Write down your idea 2. Write a plan on how to do it 3. Write a fix time when it will be done 4. Do it Easy right? Then why do we fail to do even this at times? It is most illogical to me. I have been attacking this and found all sorts incentives and processes to help such as 1. Link the activity to our Reason, our WHY; 2. Providing more time to work on the planning around the activity; 3. Get inspired; 4. Get accountability help. Essentially we are fuelling and giving ourselves a stronger chance at doing and completing the required activity. AFTER ALL THIS, we still find hesitations and resistance! I find that our emotions, behaviours and habits consistently create barriers that cloud our path. I get so frustrated by this because it is not efficient to productivity. We are the masters of our own destiny! Then why are we so weak to carry through? This may seem a bit too deep but I feel that it is critical for us to become as efficient mentality as possible if we are to strive for success and greatness. I think the answer lies within the difference between us easily doing an easy task and a task we perceived as difficult.
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The first thing to understand about networking is how you do it now, and how you would like to do it better in the future. Are you successful now as a networker? Would you like to become more effective in your networking? By doing a self-analysis you will discover for yourself how effective you are at this present time and how you can become more successful in the future. 1. Have you written clear and well-defined goals for your present networking activities? Yes No 2. Do you have a scheduled plan of action for your networking? Yes No 3. At social or business functions, do you go with a commitment to leave with the names of 1 or 2 new people who YOU may be able to support meet THEIR personal and professional goals? Always Sometimes Never 4. At social or business functions, do you go with the commitment to leave with the names of at least 1 or 2 new people who may be able to support YOU meet YOUR personal and professional goals? Always Sometimes Never 5. Do you make a point of following up quickly and appropriately with those people with whom you have ‘connected’? Always Sometimes Never 6. Do you keep an organised and accessible file of information on people you have met including interests, occupations, hobbies, conversations, birthday etc? Important if your memory isn’t good. Yes No 7. Do you make it a point to schedule a specific time every week to ‘re-connect’ with people you’ve met but haven’t spoken with for a while? Yes Sometimes No
8. Do you check the internet, emails, newspapers and/ or magazines weekly to seek out interesting activities and opportunities that might help you meet your personal and career goals? Always Sometimes Never 9. Have you set aside ‘specific’ before/after work and/ or lunch times each week to confer with people who can help you and your career goals? Always Sometimes Never 10. Have you met with a new networking acquaintance in the past fortnight? Yes No 11. Are you connected to Linked In, Facebook, Twitter, Google+ and other social media marketing organizations known as SMM? Yes No 12. Do you have at least one Business Page connected to Facebook? Yes No 13. Have you created a Business Page on Google+? Yes No 14. Do you have a business card that’s easy to read, has your photo on it and gives all your info? Yes Nearly All No 15. Have you considered going to the next step from Networking to MasterMinding? Yes No
10 point =“YES” answer, 5 points=“SOMETIMES/NEARLY ALL”, 0 points=“NEVER” or “NO”. 2014 August-September
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‘Our Business Hub’ Our Training Room and our Board Room is available for hire at reasonable rates – full day, half day, evening and weekends. 4/1311 Ipswich Rd., Rocklea, Queensland, Australia 4106
(entrance via Abercrombie Street, second driveway on the left, off Sherwood Road)
For more details, visit www.facebook.com/OurBusinessHub
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‘Our Business Hub’ Unit 4, 1311 Ipswich Road, Rocklea
Directions We welcome our clients and friends to ‘Our Business Hub’.
This place has been created as a place for small business owners to get together to support, collaborate, co-operate, joint venture, share, learn and network for the future of small business owners.
Using a GPS
Key in Abercrombie Street, Rocklea (noting that the entrance to the street is via Sherwood Road). We are the second driveway on the left when you come into Abercrombie Street. Park in the complex where you can see a space. Office is located towards the end of the driveway facing Ipswich Road. You will find us on the Ipswich Road side of the complex closest to Sherwood Road, opposite of Westpac.
Coming from the city via Ipswich Road:
Travel down Ipswich Rd to the Muriel Rd/ Sherwood Rd exit. Also signed as Brisbane Markets. Veer Left and keep in the right lane. Turn right at the lights under the motorway. Continue through the next set of lights and take 1st left into Abercrombie St. Turn left into the 2nd drive way and find a park in the complex. In the open you will see some spots with Connexions Unlimited or Aussie Painters Network OR go undercover or up the ramp. Office is located towards the end of the driveway facing Ipswich Road. You will find us on the Ipswich Road side of the complex closest to Sherwood Road, opposite Westpac.
Coming via Fairfield Road:
Head south on Fairfield Road until you come to the intersection of Sherwood, Ipswich and Muriel Roads. Turn right into Sherwood Road. Turn 1st left into Abercrombie St. Turn left into the 2nd drive way and find a park in the complex. In the open you will see some spots with Connexions Unlimited or Aussie Painters Network OR go undercover or up the ramp. Office is located towards the end of the driveway facing Ipswich Road. You will find us on the Ipswich Road side of the complex closest to Sherwood Road, opposite Westpac.
Coming from Ipswich:
From the Ipswich Motorway take the Fairfield Rd exit. Turn 2nd left into Sherwood Rd, then take 1st left into Abercrombie St. Turn left into the 2nd drive way and find a park in the complex. In the open you will see some spots with Connexions Unlimited or Aussie Painters Network OR go undercover or up the ramp. Office is located towards the end of the driveway facing Ipswich Road. You will find us on the Ipswich Road side of the complex closest to Sherwood Road, opposite Westpac.
Call Jennie on 0414 278 344 if you need help. 2014 August-September
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Upcoming Events BRISBANE SMALL BUSINESS MASTERMIND GROUP #4 Wed. 27th August 2014 | 9.30am – 12:30 noon Small Business Mastermind Groups can be business changing and challenging, which in turn can take your business to the next level very fast. Are you a small business or sole trader? Would you like to have a group of business people who can act as your objective ‘board of directors’ who will support you, challenge you, be understanding and act as a catalyst for growth of your business? Have you read Napoleon Hill’s timeless classic In this book, written in the early 1900’s, he introduces the concept of business people coming together in MasterMind Groups. He wrote … “No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind.”
Connexions Unlimited,
4/1311 Ipswich Road, Rocklea
NEW EXECUTIVE BUSINESS MASTERMIND GROUP #6 Tues. 2nd September 2014 | 9.30am – 12:30 noon WHO are Brisbane
Executive MasterMinders - entrepreneurs who have come out of corporate and find that it is not as easy as it looked … - business managers/owners/entrepreneurs who have been in business for some years and need an independent ‘Board of Directors’ - someone needing to be kept accountable with support to move to the next level. All members of this level have extensive business knowledge and expertise.
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Connexions Unlimited,
4/1311 Ipswich Road, Rocklea
“How MasterMinding is 10 Times More Powerful than Networking” Monday, 1st September ’14 | Event 6.00pm- 7.30pm • Gain new business referrals • Triple your business bottom line • Collaborate and create joint ventures • Be kept accountable • Removing road blocks that stop you from growing your business • Grow your business from where you want to be • Share resources • Business coaching/mentoring combined • Learn what to do next when you and your business grow • Maintain confidentiality in your group • Get only the business results that count • Meet past participants who can tell you their experiences.
FREE Introductory Session
Connexions Unlimited,
4/1311 Ipswich Road, Rocklea
Networking Chats Thursday, 4th September 2014 | 9.30am – 12:00 noon ‘Networking Chats’ is AUTHENTIC networking. The focus of the Networking Chats MeetUps is to support small to medium business people develop better networking skills so that they can build more lasting relationships. To celebrate 2014 Queensland Small Business Week we are running this event to support, educate and collaborate with other small business people in Brisbane.
Connexions Unlimited,
4/1311 Ipswich Road, Rocklea
The Power of Relationship Marketing Workshop Saturday, 6th September 2014 | 9.00am – 4:00pm Learn the secrets of Professional Word of Mouth Marketers, and reap the BENEFIT in YOUR BUSINESS! At Jennie’s Power of Relationship Marketing Workshop you will learn… • The basic RULES of networking, • The benefits of networking and why it is important to business success • and much, much more!!!
Check out Pages 12-13 for details
Connexions Unlimited,
4/1311 Ipswich Road, Rocklea
Contributors Anthony Davis www.brightwater.com.au
Editor : Jennie Gorman www.connexionsunlimited.com.au businessmastermindgroups.com.au
Graphic Design : J. Anne Delgado You were born to win, but to be a winner, you must plan to win, prepare to win, and expect to win.
- Zig Ziglar
Daimien Patterson www.propertyinvestmentmentor.com.au Debra Jarvis www.debrajarvisfengshui.com Gay Landeta www.gaylandeta.com.au Jennie Gorman www.connexionsunlimited.com.au John Milne www.leadershipdownunder.wordpress.com Kym-Marie Bush au.linkedin.com/pub/kym-marie-bush/6/464/317 Michael Donoghue www.acruproperty.com.au Robert Bauman www.straightmoneytalk.com.au
When you catch a glimpse of your potential, that’s when passion is born.
- Zig Ziglar
Sandra Price www.pbks.com.au Stacey Huish www.only-effective-communication-skills.com Tam Ho www.7dc.com.au
Failure is a detour,
Tove Vine www.tovevine.com
- Zig Ziglar
Zig Ziglar www.nightingale.com
not a dead-end street.