Celebrating Our 69th Year in Business
July 2016
“Your Jerrol’s Journal” Our Iron Clad Guarantee: If you ever wait in line longer than 4 minutes, we will give you $20 on the spot!! Help Us to Improve!.......If we fail to meet your expectations in any way please call me, Rolf Williams, on my direct line at (509) 899-0120 111 E University Way ● Ellensburg, WA 98926 ● Phone: (800) 858-2427 ● (509) 925-9851 ● Fax (509) 962-2131 ● www.Jerrols.com
Not Too Shabby
Table of Contents… Change it Up ..............................Page 1 Customer Service.........................Page 2 69th Anniversary Party .................Page 2 4th Generation...............................Page 3 Rent The Room............................Page 3 Craft of the Month .......................Page 3 ______________________________
July 4th Hours There aren’t any because we will be closed Monday, July 4th, to celebrate our Nation’s Independence!!!
I actually took the time in May to clean up our garden and get 27 tomatoes in the ground along, with some peppers. We have tomato plants from mom, Marian and Bill Garret, Benda and Ty at Kittitas Country Hardware and a few from the Kittitas Secondary School’s green house. It’s hard to believe it, but we already have peppers and ripe tomatoes. Mom was amazed that we were so far ahead of her garden. Truth is these plants were the ones I got from Kittitas Country Hardware. They have just exploded with growth in just a few weeks.
Events / Classes All classes require pre-registration & are limited to 15 students Excel 102 Starts Tuesday, Jul 12th, 5:30pm - 7pm Three class series - Jul 12, 19, 26 Learn: PivotTables Conditional Formatting Data Management Lookups $50 per person, two for $90 More information and online registration
Classes.Jerrols.com
Almost ready to eat after just 4 weeks in the ground!!!
I can’t wait to taste that first tomato from the garden.. always a plus in the summer! We might be canning before August this year. -Rolf P.S. You can contact me any time at 509 925-9851 or 800 858-2427, my cell 509 899-0120, or email Rolf@Jerrols.com.
You Love Great Customer Service You appreciate great service. You tell us every day when you are in the store, with posts online, our surveys & mystery shopper programs, and by your votes for us as the Daily Record’s Best of Kittitas County year after year just how much it matters to you.
from the past year will be made into a book. Continued from previous column
This is FREE. It is simply our way to recognize those that are as passionate about customer service as we are. Anyone in a business or organization is eligible to be nominated. For more information or comments email us at Info@KittitasCountyCustomerService.com ____________________________
The 69th Anniversary Party!!
So we thought you would want to join us in recognizing people in other businesses who provide you with WOW customer service experiences. We are passionate about providing great service and want to start recognizing others who show they do too!!
Submit Your Nominations Online atwww.KittitasCountyCustomerService.com
Follow Nominations on the Facebook Page at-
Kittitas County Customer Service We need you to post stories about great service you receive here in Kittitas County and beyond. The posts will be used to select winners each month. Both the person who submits the story and the person who provided the service will receive gift baskets provided by local businesses. Every May, there will be the Best in Customer Service Award Banquet, where the best of the best from the past year will be recognized and the posts
Over 1,000 scoops of Grandpa Don’s Root Beer Float Ice Cream were handed out in a single day during our 69th Anniversary Party last month on Tuesday, June 21st. Grandma Irene and Grandpa Don would have been proud to see how many people came by to say ‘Hi”. All of our history and photos can be found online including a video history tour of the store at
4th Generation @ Jerrol’s Hi I’m Codi, I am a fourth generation Jerrol’s who lives in Vancouver WA. I am currently a junior at Hockinson high school (in the middle of nowhere) and I am just a typical teenager that signed up for way to many clubs when I was a freshman. Just a few of the clubs I am involved in include FBLA, Key club, Band, Drama and plenty of others. On the sports side of things there is the love of tennis and skiing. During the school year I live with my Mom, Dad, and brother as well as a plethora of animals such as goats, chickens (well sort of chickens, we have a lot of coyotes), dogs, and many failed attempts at owning cats (again, coyotes). This summer while I am working here at Jerrol’s, I am living with my Grandma (Annette). I have always loved coming into Jerrol’s, whether it be picking out a balloon before the annual parade starts when I was younger, or just browsing the aisles wanting to buy everything under the sun! I knew that I wanted to get a job as soon as I turned sixteen and I figured the best place to apply would be none other than Jerrol’s. It was a long four-month process because I could only get up here when school obligations (like attending on a regular basis) didn’t get in the way of me coming up to this wonderful valley. I just recently started working here, and right as I walked in the door, I knew I had made the right choice, and all of those surveys I had to take were worth it! The team is so nice and helpful that I feel lucky that I get to work with so many great individuals. I can’t wait to continue my journey at Jerrol’s one summer at a time! - Codi Fortier Frontline Team Member Codi is the 4th member of the 4th generation to work at Jerrol’s. Each has had to go through our entire interview process and pass all of our assessments in order to earn a position on our Team. - Rolf
Corrie’s Craft of the Month I've noticed triangles in everything from fashion to furniture lately, so why not try some in art!! I really like how these turned out and enjoyed putting them together. (something about straight lines and 90 degree angles just makes me happy) Hopefully you will too.
Here's what you'll need: •Some sort of canvas (foam board, poster board even cardboard will work) •A triangle template (I used card stock and cut a 4 inch square, then cut it in half diagonally) •Pretty paper (I made sure I had some solid and patterned paper. The thickness of the paper doesn't matter. I printed some pictures off Pinterest for my patterned paper) •glue or Modge Podge (i used clear Elmer's, but anything that dries clear will work) •paintbrush 1. Using your template, trace and cut out all your paper. 2. Arrange your triangles on your canvas. This is the fun part, there's so many possibilities!! 3. Using the paintbrush, paint the glue on your canvas and glue down the triangles. I ended up watering down my glue a bit. 4. Use another layer of glue on top to make everything stick super well. 5. Let dry and trim off any paper hanging over the edges. -Corrie Ihrke You can reach Corrie at Corrie@Jerrols.com
PRSRT STD US POSTAGE PAID ELLENSBURG WA PERMIT NO. 2
111 E University Way Ellensburg, WA 98926 (509) 925-9851 • 800 858-2427 Info@Jerrols.com www.Jerrols.com
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A Few Comments From Our Clients “Your staff was great! Friendly, extremely helpful and the customer service they provided was above and beyond! It really does a business good when the staff is properly trained and really want to do a good job!” -Blanche Rhea - Rewards Member
“I really like what you have. One of the reasons I drive from Yakima.” - Richardo Chama - Rewards Member
“The customer service was absolutely wonderful. I was stressed and needed balloons last minute and quickly, the staff was extremely kind and fast.” - Jessica Pruitt - Rewards Member
“I am very pleased with the service I got from Tate yesterday. His knowledge of what is where in the store is amazing. Happy 69. “ - David Heath - Rewards Member