Jersey Pages | Issue 28 by W Media Ltd

Jersey Pages www.jerseypages.info

November | Issue 28

Not Associated With Any Other Publication | Delivered to 41,000 homes

News • Community

• Christmas Menus • Shopping • Business • Recruitment

Starting Your Christmas Shopping Early? Hotlist P18-19

Ephemera - Extraordinary Insights Into The Past By Stephen Cohu - P24

21st Birthday Celebrations Cause For Fashion Show P16

Pinball is Back! P20

Regulated by the Jersey Financial Services Commission

To reserve a table please call 01534 766014 57 Kensington Place, St. Helier, JE2 3PA

Open throughout December Christmas day lunch & 2nd sitting after 5pm

Open Boxing Day

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Contents Community

November Agenda

#JustSayin’

Interview

Latest opinions and news Marina, Linen Hut

Christmas Shopping

Food & Entertainment

Hotlist

Interview

Trades/ Services

Business & Finance

Automated Telephone Answering

Referrals, the outcome of Networking

Luis, Casa Mia Restaurant

Words By Vernon Breese

Words by Claire Boscq-Scott

Recruitment

How To Get Headhunted

Words by Marie-Clara Thaureux

Community

34 34

Reproduction of any part of this publication without written consent of the publishers is strictly prohibited. Whilst every effort is taken to ensure all information is true, Jersey Pages will not be held responsible for any false claims made.

Jersey Pages is delivered to over 41,000 homes every month! For all enquiries please contact Mark on 07829 838844 or Sophie on 07829 828033 OR email advertising@jerseypages.info

Nicholas Romeril To Open Stunning New Exhibition Renowned local artist Nicholas Romeril will open his biggest exhibition in Jersey since 2008. The showcase will feature over 40 works on canvas, slate and stainless steel.

via kayak. Nicholas has also been working with local art fabricator Neil McKenzie to create a set of stainless steel sculptures inspired by splashes and his son Danny Romeril on his ‘fish wave’ installation. It’s been a family affair as Nicholas’s other son, William Romeril, has also The exhibition will be held at CCA Galleries written beautiful poems to accompany the pieces. International from 10th November and run for two weeks thanks to the sponsorship of Voisin law. The Nicholas Romeril, Artist and Sculptor, says: local firm will enjoy a private reception and preview of ‘It’s incredibly exciting to be able to share my largest exhibition in eight years in Jersey. It’s a pivotal collection the exhibition to share with their esteemed clients. for me of over 40 pieces of work. The new underwater As an internationally acclaimed artist, Nicholas collection is all about breaking small rules and is Romeril has been exhibiting extensively in recent years sensation driven rather than realism. The pieces set in in locations such as Miami, London, Switzerland and the sand dunes are particularly reflective representing California. He now returns to his home to showcase his memories, footprints in the sand and the elements that wash them away. Each room in the Gallery will latest and most ambitious works titled ‘Free to Jump’. represent a different theme and feel and showcase all The signature piece of the exhibition ‘Roller’ is an extra the different aspects to my current practice. I am very large oil on linen at 150cm by 180cm. The works explore grateful to Voisin for their sponsorship, CCA Galleries a number of subjects including seascapes, underwater, International, and my sons William and Danny dunes, boulders and cliffs. Influence stems from natural Romeril’. elements, light and shade, and rough seas. A number of pieces ingeniously use optical illusion and 3D to convey ‘Free to Jump’ will be held at CCA Galleries their theme. One set of paintings focus on hidden International, Royal Court Chambers, 10 Hill Street places on Jersey’s north coast that can only be reached from 10th to 21st November 2015.

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November Agenda In association with

Add your event from just £25 Please email advertising@jerseypages.info for more information. Business

Entertainment

Arts & Crafts

Education

Comedy

Shopping

Charity

Sports

St. Peters Indoor Market

Hot and cold food also available.

Sunday 8th | 10:30 - 15.30 Durrell’s Princess Royal Pavilion Price: Entrance fee to the park The performances will take place at 10.30am, 12am, 1.30pm and 3pm. The show will be great for both children and adults. If you’re visiting the park that day, make sure you don’t miss it!

At every house Father Christmas eats and drinks the tasty treats that have been left for him but when he reaches Number 10 he realises that he’s forgotten to do something rather important and he really, really, really needs a WEE!

Festive Jewellery Making

Saturday 21st | 8.00pm Jersey Opera House Tickets: £12-£15 Concessions & Members: £2 off

To mark the 150th anniversary of a theatre in Gloucester Street, Jersey Opera House is celebrating with a grand Gala Evening, which will be the first in-house production to be put on by the theatre for 10 years.

Join everyone at Jersey Opera House for a night of celebration to commemorate this momentous occasion. More info at ciinfo.co.uk

Thursday 12th | 17:30 - 19:30 Jersey Arts Centre

Stalls available phone 481170 (answerphone) Non-members: £20, Members: £17 Suitable for: 16 years +

One Of Everything

Sunday 15th from 14:00 £12-£14 | Concessions: £2 Off Family Tickets: £38-£46

“Magic, mayhem and mince pies. They’re all Collaborating with local director Nick Carver here in this musical” and island-based artists, the event promises to be an evening of sophisticated variety, More info at www.ciinfo.co.uk showcasing the history of Jersey Opera House over the past century and a half.

Every Wednesday & Saturday From 9am - 3pm

St. Peters Indoor Market (behind the Parish Hall) open every Wednesday and Saturday supporting Jersey Cancer Relief. Various stalls of new merchandise including ladies fashion, greetings cards, wool and knitted childrens clothes/toys, adult and childrens tabards, jewellery, fishing gear and much more. Some pre used goods also available.

Father Christmas 150th Anniversary Gala Evening Needs A Wee

Tina from Fish ‘n’ Beads, an experienced jewellery designer, will show you how to make a floating necklace/bracelet and how to crimp space with a beautiful selection of beads. If you enjoy this workshop, then book onto our workshop the following week to learn how to make a Jewellrey holder for your new jewellery! More info at www.ciinfo.co.uk

Christmas Crochet

Love Theatre’s theatrical and musical production of ‘One of Everything’ explores Thursday 12th - 26th | 6pm - 8pm what life would be like if we simply had… one Jersey Arts Centre of everything! Non-members: £40, Members: £34 Discover the magic of living in a diverse planet Suitable for: 16 years + with a huge variety of species of animals and 3 sessions

Speed Buzzing Quick Bite

Tuesday 17th | 12:00pm-13:30pm The Club Hotel | Price: £15.00

Grow your business by growing your local network; from lead generation, to breaking down barriers, or developing future collaborations. Speed Buzzing will help you to really connect then build and nurture relationships with the right people. Don’t be afraid, we will give you the tips and tricks to become more confident and turn Speed Buzzing into a recipe for success.

So come and connect with us with our Happy Hours Speed Buzzing: • maximum of 20 people • 15 minutes: intro, networking tips and tricks • 60 minutes: Speed Buzzing, 2 minutes each to engage, then you move on • 15 minutes: close and network some more… plants, and the “depths of doom” we would all Use this traditional craft to produce • full list of attendees experience if we didn’t! anything from coasters to garlands, stocking • one complimentary drink fillers, toys and bags. Three weeks to learn More info at www.ciinfo.co.uk info@thebusyqueenbee.com and create something special.

Event Image

Jersey Hospice Care Christmas Market

Saturday 28th | 9:30 - 15.30 St. Andrew’s Church Hall, First Tower

The annual Jersey Hospice Care Christmas Market is the perfect opportunity to buy some beautiful gifts from the Genuine Jersey stalls, sample some lovely food and see Santa Claus. There will also be local singers providing entertainment. Jersey Sugar Art will also be there with their amazingly decorated cakes - not to be missed. There is free parking outside or overflow parking at Jersey Hospice Care. Who to Contact fundraising@jerseyhospicecare.com E: linziduckworth@jerseyhospicecare.com Phone: 01534 510349

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Funds currently available for secured first and second charge loans. If you have funds available we can place them for you. •Private loans for home owners • Competitive rates • Asset backed finance •interest only available

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News In Brief 1 in 10 Jersey jobs are zero hour

One in 10 jobs in Jersey are zero hour contracts, according to the latest labour market survey. Produced by the States of Jersey statistics unit, the study found the total employment was at a record high. There are 59,080 jobs in the island, although this includes people working more than one job so does not reflect the number employed.

Company shuts leading to 28 job losses 28 jobs have been lost at shop-fitting firm which ceased trading due to the death of its owner. Premier Contracting and Shop-fitting had been trading in Jersey for the past 23 years. In March, director Richard Brocken, who had been involved in the business since 1992, died suddenly, and his family decided to cease trading. All 28 staff would be offered professional redundancy support, the firm said. The Five Oaks company had been involved in a range of projects across the island for the past two decades.

Jersey church ‘not holding’ Syrian refugees Claims 20 Syrian refugees were sheltering in a Catholic church have been dismissed by immigration officers who instead found a Muslim community fundraising for the Syrian crisis. The Dean of St Thomas' Church, in Jersey, was questioned by officials after the church was used on Sunday. He said he was "slightly amused but also saddened" by the claims. Jersey is currently in discussions with the UK government over the number of Syrian refugees it could take.

Clean Sweep for Channel Islands at RHS Britain in Bloom Awards Two of Jersey’s parishes were represented We were praised for our horticultural at the national awards run by the Royal displays and our community involvement.’ Horticultural Society. St Helier Constable, Simon Crowcroft, said: St Brelade won a Silver Gilt award in the ‘our team at Municipal Services department ‘Coastal’ category, with Guerney’s St Pierre will be proud of our achievement, seeing off le Bois winning the category with a Gold stiff competition from places like Durham award. St Helier won the Large Town and Knaresborough, both of which also got category with a gold award, with parishioner Gold awards, and the other 3 large towns Graham Bouchard winning a special award in our group. Our staff and volunteers have for being a ‘Community Champion’ for his worked all year round to keep the Parish volunteer work for many years at Queen’s looking its best for residents and visitors. Road Court, St Helier. Jennifer Ellenger of Visit Jersey who Steve Pallet, Constable of St Brelade said: accompanied the group said: ‘I am really pleased for Jeff Hathaway and ‘The outstanding achievements of teams his team for their outstanding achievement. across both Channel Islands cannot be

underestimated. They not only raise our profile as a visitor destinations but reinforce our Green credentials and contribute the stunning floral and natural beauty of the islands which are key contributing factors in visitor satisfaction.’ The awards ceremony was hosted by Sunderland City Council who offered attendees from more than 70 villages, towns and cities a tour of the City of Light Stadium, the Glass Centre and the town centre. Channel Island representatives agreed that closer working between the Community in Bloom Groups of the two islands would be beneficial.

Grand Jersey guests donate over £10,000 to Friends of SCBU Since January ‘14, Grand Jersey Hotel & Spa has raised over £10,000 for Friends of SCBU through the hotel’s ‘£1 on bills’ donation scheme.

hotel the option of adding £1 to their final bill to be donated directly to local charities. Since the scheme began, Grand Jersey has raised more than £30,000 for Durrell Wildlife Conservation Trust, Jersey Heritage Friends of SCBU is a charity dedicated to and SCBU. raising funds for Jersey’s Special Care Baby Unit. The unit provides essential treatment Martin Kelly, general manager at Grand for premature and sick babies in the island, Jersey, commented: ‘The £1 on bills scheme and the money raised by Grand Jersey and has been hugely successful since it launched its guests will be used to renovate the parent- in 2010. The initiative has raised vital funds for a group of local charities, and I child room at Jersey General Hospital. am delighted that Friends of SCBU will The ‘£1 on bills’ scheme, which started in benefit from this latest donation. Hopefully 2010, gives guests staying at the five-star Grand Jersey’s guests can continue to raise

more money for the charity throughout the remainder of 2015.’ Gemma Harries, fundraising co-ordinator at Friends of SCBU, commented, ‘The parent-child room allows families to spend time with their baby outside of the care unit when the baby is well enough to leave for short periods of time, allowing other family members to visit. The facility allows parents to bond with their babies in a relaxed and informal environment and, thanks to the generosity of Grand Jersey and its guests, the facility will be revamped to provide a better space for families at the unit.’

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“Always adding life to your life” Water Kingdom

results and to make the job normal working procedures. As well as installing and is a small, family owned easier and more affordable. maintaining your ponds and business. The owners love water gardening and spend Their neighbours noticed how aquariums they can also offer their free time looking after good they were with the upkeep any landscaping needs you may their pond and walking of their pond and asked for have. around the reservoirs their help, and from there the They are trying to be more watching the fish and all the business was born! dynamic with their customer’s wildlife. What you see on their website, by integrating them to the They know how much fun it is www.waterkingdom.je, is the Water Kingdom database. to see the fish in a well-managed culmination of that journey. When customers login in to pond and how relaxing it can They believe this is the finest their website they have access be sitting and listening to the service and they use the best to documents, such as invoices water. They also know how products to help you improve and statements, reports about frustrating it is when algae and your water garden, aquarium services or even their fish and aquatic plants clog so badly that or water feature. They not only plants health and suggestions/ sell the best, they install it and notes! you can’t see the fish! service it too. As well as this Having been around water all they will also be there to help Customers can also book of their lives, they became with any questions you may maintenance services through Facebook or the website. curious as to how they could have. improve the aesthetics and usability of the water they “Always adding more life to www.waterkingdom.je Facebook :waterkingdomjersey enjoyed being around. So, your life”. after studying and talking to people involved in the water Water Kingdom provide water Do you want to: construction/ environment, they then went gardening, on to learn through their own improvement and cleaning/ • Add some “life” or attract experience. Over the years, they maintenance services to private wildlife to your garden? • Change office or shop to a got pretty good at having clean, homes and businesses. peaceful style? clear and fertile ponds with lots The business is more than a • Clean your aquarium, pond or of big, healthy fish. cleaning/ landscaping company, fountain but you’re to tired? Still being curious, they they are a company who • Construct, enlarge or improve constantly checked out new specialise in all aspect of ponds, your pond? ideas for pond and aquarium aquariums and general water management and sought out features that cares about the Call Diogo at Water Kingdom the very best products and environment and ecological on 07700 805611 to see how equipment to improve their problems associated to their they can help.

News In Brief

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Boat Park

A second attempt to get permission for a boat storage facility in a field in St Martin has been turned down. The applicants wanted to change the use of a field to a boat park in undeveloped Green Zone land at L’Abri Farm, with access off La Grande Route de Faldouet. In its report the department said the application was similar to one turned down in December 2014 and while it recognised a need for additional boat parking facilities, particularly in the east of the Island for the winter months, the scheme would spoil open and undeveloped countryside on a Green Zone site.

Glasshouses The owners of a field in St Saviour who asked the committee to reconsider their refusal for an application to demolish a number of glasshouses and build five new homes were turned down. Under existing Green Zone policy, agricultural buildings have to stay in use for employment where possible. Owners are expected to advertise to attract new tenants. The department’s report said that although the owners had advertised the glasshouses for rental, they hadn’t fully explored if the site could be used by other businesses.

New Rules To Protect Horses To protect animal welfare and animal owners, only qualified equine dental technicians will be able to carry out certain treatments. It’s widely recognised that horses benefit from dental care. New advice and guidance from UK and European veterinary dental organisations recommends a clear distinction between procedures that can be carried out by non-professional technicians and those that must be done by suitably trained and accredited equine dental technicians. States Vet Linda Lowseck said that when it comes into force next year, the change to the law will provide more safeguards for horses while enabling suitably trained and qualified individuals to practise in Jersey.

Jersey Athletic welcomes continued support from Ravenscroft & Hatstone Ravenscroft and Hatstone Lawyers are continuing to support the development of local rugby through the on-going sponsorship of Jersey Athletic.

Haydn Taylor, CEO of Ravenscroft Jersey, commented, ‘As a local business, Ravenscroft has a long history of supporting the local community and has a strong affiliation with Jersey Rugby Club. We are particularly proud The companies have partnered to support to support the development of young players Jersey Athletic for a second successive year. The in the Island.’ substantial sponsorship provides the financial backing needed to allow the team to play in Simon Vivian, group partner of Hatstone a competitive mainland league, including the Lawyers, commented, ‘As the inaugural team’s travel and kit requirements. sponsor, we have been proud to see the growth

of Jersey Athletic into what it has become and we look forward to continuing to support the team in the coming season.’ Mark Morgan and Cliff Chipperfield, cochairmen, Jersey Athletic, added, ‘We are extremely grateful for our close relationship with Ravenscroft and Hatstone. Their outstanding support allows the club to provide a platform to allow Jersey's amateur rugby players to be the best they can be.’

Rossborough Launches Responsive ‘Quote And Buy’ Service Rossborough has launched a new ‘quote and mobile, as well as desktop devices. It gives buy’ online service for motor and household Rossborough customers greater flexibility, and the feedback we have received so far has insurance. been overwhelmingly positive. Software developer, CDL, developed the service. It was produced for customers in the The service provides better convenience for Channel Islands and the Isle of Man with the our customers, but it has not replaced the option to purchase insurance effectively and superior service that comes with being the Channel Islands’ only Chartered Insurance conveniently online. Broker. Our dedicated teams are still there to Group managing director, Clive de la Cour, offer in depth knowledge and advice to all our said: ‘Rossborough was established in Jersey customers.’ nearly 80 years ago and our brand has a strong resonance with customers. The new The CDL web solution features responsive website expands our clients’ access to motor design to automatically resize on mobile and home insurance around the clock, from and tablet devices and includes electronic

document production to enable an end-toend online solution for consumers. Rossborough has also taken advantage of CDL’s Real Time Pricing facilities to give it better pricing control in the online environment and enable it to compete for business on price comparison sites. CDL Commercial Director, Nigel Phillips, commented: ‘We are delighted to be supporting Rossborough to expand its multichannel strategy. The new online services will not only benefit consumers but increase Rossborough’s efficiency and business acquisition opportunities going forwards.’

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TravelSolutions Customer Service Awards Winners The TravelSolutions Customer Service Awards winners were announced at a presentation ceremony last month to a sellout audience at The Pomme d’Or Hotel. Individual and team winners represented the full spectrum of the Jersey business community - all sharing a commitment to delivering excellent customer care.

Stroll along the cobbled streets and enjoy major brand stores and unique, independent locally owned boutiques and a wide range of eateries.

The overall winner for 2015 was David Hewitt, who works at Five Oaks Spar and sub post office. Three times a finalist in previous years, he was delighted to have finally been chosen as a winner. ‘I honestly can’t believe it. I would like to thank all our customers who have voted for me over the last few years – this is a dream come true, thank you all.’ Founder of the event and director of Collaborate Communications, Julie Todd, said: ‘With our new format of announcing finalists at an earlier date, we generated so much interest in the presentation evening that tickets sold out extremely quickly. We are already starting to plan and adapt for next year’s awards which continue to be a great way of showcasing and celebrating customer service excellence in the island.’

David Hewitt - Five Oaks Spar and Sub-post oﬃce

made the finals and the category winners have had their business profiles raised; they have strengthened existing commercial relationships and laid the groundwork developing new ones,’ she said.

In addition to the public nominations, there were four corporate categories up for grabs, the winenrs were: • Customer Service Innovation - Healthaus • Customer Service Strategy of the Year - The Alexia McClure from Jersey Business, who Powerhouse team at J.E.C presented one of the awards, said the island • Customer Commitment - Lavender Villa should take great pride in the fact that not • Best Use of Social Media - JT only did great businesses participate in the event, but that their involvement was driven Director of partnering sponsor by business owners and senior managers TravelSolutions, Amanda Eulenkamp, who understand the importance and value explained why her company had wanted to of customer service at every level of their get involved. organisations. ‘The strength of this year’s entries coupled by ‘Businesses which participate in the awards the fact that the judges deliberated long and benefit in several ways. Those that have hard over selecting winners by, in some cases,

the slimmest of margins, should give great pride to all our winners. They have received this fantastic recognition; we congratulate them all and wish them every success for the years ahead as they become role models in customer service. ‘It was a fantastic celebration of business success and TravelSolutions is proud to be associated with the awards. We believe businesses in Jersey deserve to be showcased and rewarded for their achievement. All our winners have clearly demonstrated their service excellence and are deserved winners.’ Full list of category winners Humble Volunteer - Charlotte Manning - All Care and Battle of Flowers Employee - Small Business Julie Rulton – World Travel Employee - Medium Business Catherine Phillips - Reid’s Pharmacy Employee - Large Business - David Hewitt – Five Oaks Spar and Sub-post office Best Team - Lloyds Bank Best Customer Experience The team at Bagot Road Garage Tourism & Hospitality Award The team at Café 1837 within Voisins Self-employed Robert May, Property Maintenance States/Public sector worker Caroline Doran – Social Security

Julie Rulton – World Travel

Aspiring Star Cameron Elliott – Physique Transformations

Whether it’s for a business breakfast, morning coffee, a light bite while shopping, spa treatments, cocktails or a vibrant night out ... Liberty Wharf is the new social hub of Jersey from dawn ‘til dusk.

shop dine meet relax stylish, boutique, unique Mon-Sat: 8am - 6pm Sun: 9.30am - 4pm See website for individual shop opening hours

www.liberty-wharf.com We like to be followed

Just Sayin’ # www.jerseypages.info

(Not the opinions of Jersey Pages)

Send us your stories! contact@jerseypages.info

That Time Again... Well summer seems like a distant memory! Christmas will soon be with us again - it seems to come around quicker each year! Although I don’t mind as it means it’s time for mince pies and time to put the tree up - we all love getting into the Christmas spirit!

Tesco Wins For Me I just wanted to share these pictures I took in Tesco’s to show off their gluten free range. I think other supermarkets should take a leaf out of Tesco’s book and extend their gluten free options.

Not So Sweet When you walk into a shop and see signs, tags and labels saying ‘Special Offer’ or ‘Deal’ you would expect the item to actually be a special one off/daily/weekly discounted price. To see Checkers Xpress advertising an Aero for £1.05 as a “Special Price Pack” is a little misleading as this is the cost in every shop anyway!

“It Might Be Quite Loud...” When my already very noisy neighbour knocked on my door to warn me he was having friends around “because it was his birthday” I started to worry. He’s never once given us any form of warning, so this could be a problem. After hours of “waiting for the party to start” we realised that was it. The music was manageable, we could hear the T.V and it was already midnight! There’s an anti-climax for you!

“ Visit Marina This Christmas Customers say coming into Linen Hut is like walking into Aladdin’s Cave!

Hi Marina, tell us a little about Linen Hut... Linen Hut is a little shop with a wide range of home supplies including, curtains, bed sets, blankets, duvet covers, children’s beddings, sheets, towels, bathroom & kitchen essentials, table clothes, place mats, flower vases, table runners and lamps etc..

“

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You’ve been open now for a year this month, how have you found running your own business and is it how you expected? I have found it very challenging, but then again I love challenges as that’s my nature. It wasn’t how I expected, it demands a lot of concentration and I have had to learn a lot since we opened. I can’t take my eye of the ball for one minute, constantly keeping my eye on every detail, it’s quite overwhelming but I’m now getting used to it. What made you decide to open Linen Hut? When I first came to Jersey I spent a lot of time in the catering business, I did many different jobs, for example, I worked as a cook and as a waitress until my son was born. Then I started looking for a role with hours more suited to being a mother, this is when I started at Lancashire Textiles and I worked there for twenty five years until last year. I simply love interacting and socialising with customers and with the experience I gained from Lancashire Textiles I decided it was time to be my own boss and run the daily show how I wanted to.

come in due to the simple fact that we have a wide variety of stock - a lot of it is from Portugal. Also regarding the alterations, I love sewing and consider it a hobby, we can offer very reasonable prices!

Are you going to be doing anything special with your window with Christmas coming up? Definitely! I am going to order the usual stock and I am hoping to have beautiful flowers in, Christmas themed with golds and so on, it will all be a joy to look at and the window will be very and timetables on there. Also I What else can people expect Christmassy. would like to say we will be having to find in Linen Hut and why should islanders pay you a visit? Do you have an online presence a one year anniversary sale over People should expect to find a where people can view your two days, 21st & 23rd November as we celebrate our first year of myriad of item’s in fact many stock? customers say coming into Yes on Facebook and we have business. Linen Hut is like walking into recently started a new page, I will Aladdin’s Cave! People should be posting our opening hours I would like to let customers

know that in Linen Hut we are only going to have one big sale each year, this will be in January. We do also have ‘Happy Thursdays’ every Thursday. On this day we will have special offers on and some items will be discounted at half price so our

customers have an option to buy for less. And finally, I would like to take this opportunity to thank all the customers who have come through our doors since we opened.

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CHRISTMAS SHOPPING Autumn has arrived! Well, the clocks have been turned back and Autumn really is here. We are all reaching for the warmer, cosier items in the wardrobe but oh dear, some of them are definitely looking past their best and need replacing! It never fails to amaze how early the Fashion Seasons start, and the Autumn collections were in the shops as early as August. When we called into Up and Above we could see the latest “top up” collections had arrived and just as well as many ranges have sold out, yet some of us have hardly thought about our winter wardrobe! There is still a good choice thanks to the new arrivals and we especially loved the party wear, lots of lace, chiffon and body contouring dresses.

New Children’s Boutique! La Lilou Boutique specialises in children’s clothing up to age 14 from the Spanish brands Mayoral, Dolce Petit and organic range from Frugi. Here you can ﬁnd unique baby gifts and fashionable maternity clothes by Isabella Oliver. If you are looking for something different and want your child to stand out from the crowd, you have to visit La Lilou Boutique on 4 Bath Street! www.lalilou.co.uk

More, More Than Sport... Shopping at More Than Sport is just about to get even better, with a brand new store opening at Jersey Airport! Shop at Liberty Wharf, online and from December you will be able to pick up your Christmas goodies at the start of your travels.

Up and Above also sell the amazing stretch Emma trouser that is fast becoming a “must have” worn by everyone from teenagers to ladies of well, whatever age! Check it out it really is FAB. All of this is at 50 Don Street, tel. 758808.

Overlooking Gorey harbour, The Old Sail Loft is a stylish, French boutique. Open Monday - Sunday from 10am – 5:30pm T: 01534 855492 E: theoldsailloft@gmail.com

MTS is all about lifestyle and making the most of each day. Whether you are heading out for a run, meeting up with friends or off on a holiday, we’ve got what you need. Animal, Billabong, Pullin, Waxx, Levis, LPB, ICE, ON, Brooks, running high vis lights and more. Plus keep an eye open for an exciting rebranding of More Than Sport. More Than Sport, Liberty Wharf 01534 498057

The Old Sail Loft sell unique and quality ladies and men’s clothing including Barbour scarves, hats, shirts, sweaters, wax and quilt jackets. You will also find innovative and classic French styles from St. James, exclusive to The Old Sail Loft.

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Shopping To Support Local Charity St. Peters Indoor Market is located just behind St. Peter’s Parish Hall and is open every Wednesday and Saturday from 9am – 3pm. The market has been running for over 27 years and supports Jersey Cancer Relief. Up at the indoor market you will find various stalls of new and pre-owned merchandise. There is something for everyone including ladies fashions, jewellery, fishing gear, quirky signs, haberdashery and much more... CD’s, books, puzzles and learning toys are also available. All greetings cards are reasonably priced at 50p for one or 3 for £1, perfect for Christmas time! You will also find Christmas goods such as table runners, table cloths, bottle bags and place mat sets.

Wool and hand knitted children’s clothes and toys can be found in an array of colours and styles along with adult and children’s tabards. Fresh foods are available including a variety of homemade fresh breads, potatoes, vegetables and even food for your pets and wild birds. Natural holistic healing is available on Wednesday’s. Hot and cold food is also available from the canteen area including homemade cakes! Stalls are available, please call Pam on 01534 481170 (answerphone).

AUTUMN/ WINTER HAS ARRIVE AT

MURPHY’S & THE BOUTIQUE EARLY CHRISTMAS GIFT IDEAS FROM MURPHY’S MENSWEAR LARGE RANGE OF KNITWEAR FROM £16 RANGE OF JEANS TO FIT ALL SHAPES £10, £20, £24 PLAIN AND BRANDED HOODIES FROM £15 TRACK JOGGING PANTS £14 SMART & CASUAL LONG SLEEVED SHIRTS FROM £18 VARIETY OF WINTER JACKETS FROM £20 LOTS OF FOOTWEAR, HIGH TOPS FROM £10 LOADS OF YOUR FAVOURITE FOOTBALL TEAM SOCKS

THE BOUTIQUE AT MURPHY’S A beautiful collection of ladies clothing has just arrived! ponchos, knitwear, fur lined jackets and plenty of very different styles of jeans.

Murphy’s Fashion Show Murphy’s and The Boutique at Murphy’s Bath Street and will also be available at the door on the night. Tickets cost £5 and are holding their first fashion show! include a glass of Prosecco and nibbles As Murphy’s are celebrating their 21st on arrival. year in business, Tim, the owner, feels it is now time to show of his latest, exciting There will be a raffle held with various Autumn/Winter collection of men’s and prizes with all raffle proceeds going to ladies clothing. Jersey Children’s charity. The fashion show will be held at Rojo, Beresford Street on 19th of November and is a fantastic way to view the new collection. With the chance to enjoy a 10% discount on all purchases made during the evening, this is the perfect way to start your Christmas shopping!

If you haven’t experienced it already, the ladies boutique upstairs at Murphy’s is small but holds a beautiful selection of Ladies French and Italian Clothing. In the 3 months the boutique has been open they have had an amazing response.

“The comments we have received have Tickets are available from Murphy’s on been great” says Tim.

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HOTL

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. Portable wireless speaker with bluetooth® available in black, pink, red, white & blue

2. pendant Funky skull

3. Mayoral top available in sizes 2-9 yrs

8. Trendy leather bracelet

9. Sony alarm clock 7.

Lole glorious legging

14. Light olive, Barbour quilt jacket

15.

High power home audio system with bluetooth

13. Ainselection of cosy scarves, beautiful prints

1. £74.97. Fotosound, Charing Cross 7. £42. More Than Sport, Liberty Wharf

2. £76. Aqua, 24 Queen Street

8. £37. Aqua, 24 Queen Street

13. £7 - £17. Up and Above, 50 Don Street

3. £17. La Lilou Boutique, Bath Street

9. £24.97. Fotosound, Charing Cross

14. £159. The Old Sail Loft, Gorey Harbour

10. £89.

15. £524.97. Fotos

LIST

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6. Frugi organic cotton top

Fornix snow helmet

Micro set crystal in sterling silver, skull studs. Matching pendant available

11.

This season’s must poncho. Different designs and reversible

12. Barbour, navy shirt

10. Barbour crew neck knit, pomegranate

17. Animal men’s juniper hoody

16. Mayoral dress available in sizes 2-9 yrs

4. £67. Aqua, 24 Queen Street

5. £115. More Than Sport, Liberty Wharf

. The Old Sail Loft, Gorey Harbour

sound, Charing Cross

6. £18. La Lilou Boutique, Bath Street

11. £45 - £55. Up and Above, 50 Don Street 12. £59. The Old Sail Loft, Gorey Harbour

16. £26. La Lilou Boutique, Bath Street

17. £39.98. More Than Sport, Liberty Wharf

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Food & Entertainment

Out With The New, In With The Old Pinball has made a welcome return to the Island thanks to the owner of Tiki Hut. Pinball machines have been absent from the Island’s pubs and bars for many years now but they have found a new lease of life. Pinball took a hit when the newer, advanced technology (video games) came out, but there has been a recent growth in the popularity. Like anything, pinball is coming back into fashion and is being considered retro and cool.

The Lamplighter Famous for real ales but do you know we also serve great food? Food served Tues - Fri from 11.30am - 2.30pm and 12pm - 4pm on the weekend.

Lite Bites from £6.50

• Hot ‘n’ Spicy Chicken Wings served with a choice of blue cheese or ranch dip • Salt and Pepper Squid Rings served with salad garnish and garlic mayo • Beer Battered Cod Goujons and tartar sauce

Ploughmans Lunch

Brookland Farm pork pie, scotch egg, Wiltshire ham, chunk of Jersey cheddar served with a selection of pickles and crusty bread £9.95

Cold fish, cold meat and mezze platters available from £8.50 Sample Bistro Style Specials

• Homemade Lobster and Crab Bisque • Lamb Shank Shepard’s Pie •Black Country Pie using Jon Hackett’s faggots •Local Jersey Scallops with crispy smoked bacon, black pudding and cauliflower puree

• Pan fried red snapper with chargrilled pineapple,

caper & lime butter & wild jasmine rice.

Join us for our famous Steak Nights Tuesdays & Thursdays 6.00 - 8.30pm Local Camra pub of the year 2014 and 2015 finalist 9 Mulcaster Street, St. Helier | 01534 723119

Gary Stern, CEO and Chairman of Stern Pinball Inc. (the oldest and largest pinball manufacturer in the business and one of the only pinball companies to survive the 2000’s) said profits had “Pinball machines are very popular in almost tripled since 2009 and continue the U.S and a lot of high end bars in the UK are starting to reintroduce them. to grow year after year. Since bringing pinball machines back We spoke to Adrian Locke, owner of to the Island we have noticed a large increase in footfall, the machines are Tiki Hut, who said:

proving very popular.” Tiki Hut are planning a Pinball tournament in the near future so keep an eye on their Facebook page for details!

10 Minutes With...

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Christmas Menus Lunch Only Starters Avocado Prawns with Marie Rose sauce Grilled Sardines with garlic butter Spicy Meat Balls served with sweet chilli sauce Moules a la Crème coked in a white wine sauce

“

...Luis, Casa Mia The road is already popular, if

Sliced Pear with flaked parmesan, walnuts and lemon dressing

Main Courses Traditional Roast Turkey with stuffing, chipolatas and bacon Pork Medallions pan fried in Calvados sauce Tuna Steak with avocado tomatoes salsa Salmon Fillet on a bed of spinach, glazed with hollandaise sauce

they had it pedestrianised we

Penne All’arrabbiata with crushed chillies, garlic and tomato sauce

could offer al fresco dining.

Choice of sweets and filter coffee with mince pies

We caught up with Luis from Casa Mia restaurant on Kensington Place to find out a little more about the renowned Italian restaurant and the man behind it. Hi Luis, how long have you been in the hospitality industry? Well I arrived in Jersey in 1979 and started work as a waiter at the Hotel de France. In ’85 I took a role as a barman in the Revere Hotel and I became the Hotel Manager a few years later in 1994. When did you take over Casa Mia? I bought the business in 2002 and have been here since. You’re in a great location for tourists, have you noticed a change in the number of tourists you have through your doors compared to when you first took over? The last three years have been difficult but I’m a survivor! I believe Jersey is a great place for a holiday, it’s a beautiful island. The states need to do more to bring tourists back since it’s dropped over the years. There are too many hotels closing down, it’s crazy. Kensington Place is a fantastic road for a restaurant, one of the best on the island. I think they should pedestrianise the road with all the cafes, restaurants and hotels in the area. The road is already popular, but if they had it pedestrianised we could all offer al fresco dining and it would be really good for tourism.

I am actually putting a plan together at the moment to make Kensington Place a pedestrian road, even if it was just between 11am and 3pm and then again after 5pm. They should lighten the road up more as it’s so dark and put in new paving and it would be really nice. All the local residents seem to think it’s a great idea so hopefully the plan will go through. It sounds like there are exciting times ahead for Kensington Place! Before we leave you let’s tell the readers what the most popular dish is on the menu… It’s the Linguine Lobster for sure, and that is also my favourite. And do you have a message for islanders who haven’t paid a visit to Casa Mia restaurant? Yes, they should deﬁnitely give it a try, we’re serving up fresh Italian and Mediterranean cuisine that’s both innovative and traditional, making Casa Mia a favourite place for locals and tourists to meet and eat. Luis will be launching a petition soon for the road to be pedestrianised so please keep an eye out!

£17.95 per person (No service charge) ______________________________________________________

Lunch & Dinner Starters Avocado Crab with Marie Rose sauce Italian Spicy Meat Balls with sweet chilli sauce Moules a la Crème cooked in a white wine sauce Seafood Pancakes gratinated with creamy cheese sauce Beef Carpaccio with rocket salad and parmesan cheese Sliced Pear with flaked parmesan, walnuts and lemon dressing Followed by soup of the day or lemon sorbet

Main Courses Traditional Roast Turkey with stuffing, chipolatas and bacon Beef Rossini topped with pate and Madeira wine sauce Sea Bass with a sauce vierge Poached Salmon with red onion sauce and a pastry disc Breast of Duck pan fried with an orange sauce Cannelloni with spinach, vegetables, Mozzarella and tomato sauce

Choice of sweets and filter coffee with mince pies £25.50 per person (No service charge) All main courses served with fresh vegetables and potatoes. A £10 per person deposit is required at the time of booking.

To book a table please call 01534 766014 57 Kensington Place, St. Helier, JE2 3PA Lunch 12:00pm - 2:30pm | Dinner 6:00pm - 10:00pm

The Royal Yacht Penthouse Suites Have an Upgrade The Royal Yacht has updated its sophisticated Mooncatcher and Stargazer penthouse suites with a refreshing modern beach inspired theme.

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upgraded the balcony areas, with new loungers and an illuminated green plant wall, which sit alongside a private hot tub.

Alcino Vieira, General Manager The deluxe suites now closely of The Royal Yacht, commented: follow The Royal Yacht’s nautical design, featuring a new colour “We are delighted with the beach palette of soft creams, beiges inspired design of our penthouse and blues to reflect the natural suites. The new design replaces colours of the surrounding the suites’ previous darker colour seaside landscape. To further scheme and offers a fresh take invoke the seaside ambience, the on our luxury hotel experience suites also include a luxurious while reflecting our beachside custom designed carpet that location. The fresh design builds simulates drifting sand patterns, on the atmosphere of comfort and a driftwood floor, a large wall relaxation, complementing the mounted television, Royal Yacht features of the suites that we have Penthouse which is hidden retained, including the hot tubs behind yacht inspired sliding and sophisticated lighting. We door panels and relaxing LED are confident that our guests will appreciate the attention to detail ceiling lights. and lavish creature comforts of The penthouse suites have also the upgraded suites.”

Silent Auction Will Raise Money For Durrell Wildlife Conservation Trust Islanders are being invited to take part in a digital silent auction to help raise funds for Durrell Wildlife Conservation Trust as part of The Atlantic Hotel’s Eat Jersey Food Festival. The Atlantic Hotel is hosting a silent auction at this year’s Eat Jersey Food festival and is inviting islanders, who are unable to attend the event, to bid on exclusive lots in a charitable silent auction. Those wishing to place a silent bid in the auction, which ends at 8pm on Saturday 7th November, can do so at www.eatjersey15auction.com. Those attending the festival on the Thursday, Friday or Saturday will be able to make their bids on tablets available at the venue.

The silent auction lots will include: • A kitchen masterclass for six with Mark Jordan, followed by a tasting menu at Ocean Restaurant with paired champagnes from Kevin McKee, UK Director for Taittinger – donated by The Atlantic Hotel in association with Champagne Taittinger • A two night stay at any Small Luxury Hotels of the World property anywhere in the world – donated by Small Luxury Hotels of the World • A night’s stay with breakfast for two people at The Park Tower Hotel Knightsbridge • A festive dinner for four with paired wines at Brasserie Chavot Mayfair • A 20’x16’ Giclee fine art print selected from Russell Brown’s

photography portfolio • Robert Welch block with six knives and a knife sharpener – donated by CCS • A luxury Christmas butchery hamper – donated by Cimandis • An Ultimate Racing experience • A Masterchef experience • Two VIP tickets to UB40 Live at the O2 Arena • Two VIP tickets to Strictly Come Dancing Live at the O2 Arena • Champagne cruise on the Thames for four people • Three night cottage break in the Lakes for two people • Two night provence wine tasting break for two people • Martin Johnson signed England shirt • Andy Murray signed racket presentation • Lewis Hamilton signed montage

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Christmas Feast £39.95 per person 24th, 25th & 26th December

TO START

Open everyday during November & December! Christmas Lunches

2 courses £19.95 3 courses £22.95

Christmas Parties

Pre-order & SAVE £5pp

Christmas Dinners

2 courses £24.95 3 courses £29.95

Ofﬁce Parties

Monday - Thursday

3 course set menu £15.95

To make a reservation please call

01534 629786

Parsnips, Honey & Thyme Soup (gf, v) Duck and Orange Pate Slow Roasted Belly of Pork (gf) Seared Scallops & Prawns (gf) Roast Figs & Prosciutto (gf) Grilled Goats Cheese & Sundried Tomato (gf, v) Asian Spring Rolls (gf, v) Served with Fresh Warm Bread

TO FOLLOW Traditional Roast Free Range Turkey Pan Fried Breast of Chicken Beef & Wild Mushroom Wellington Grilled Fillet of Sea Bass (gf) Fillet of Plaice stuffed with Crab & Prawns Aubergine, Tomato & Mozzarella Gateau (gf, v) Wild Mushroom and Trufﬂe Fettuccini (v) Served with fresh steamed Vegetables

58 Halkett Place, St Helier

TO FINISH Traditional Luxury Christmas Pudding Sticky Douro Pudding Amaretto Tiramisu Rich Chocolate Brownie Selection of Cheese www.restaurantdouro.co.uk

douro_jersey@outlook.com

Facebook - restaurant.douro

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Ephemera- Extraordinary Insights Into The Past By Stephen Cohu

What is ephemera and why is it valuable?

In collecting terms ephemera covers items that were designed for a single use and then disposal, they were designed to have a life of a single day. Such items include postcards, letters, pamphlets, newspapers, packaging, posters, programs for theatre, sports events and anything else designed with a brief life. The value is not just financial but also historical and can provide valuable insight into the lives of people temps passé. Every day interesting and irreplaceable items are thrown away in house clearances, particularly of elderly deceased relatives who may have occupied a property which has not been touched for generations. Some people save extraordinary things for years, often forgotten in attics, drawers and cupboards.

numbers. Good condition is also vital. Common views, for example Needle Rock in Plemont Bay or Corbiere Lighthouse of which there are hundreds of different examples that are all the same may be worth a pound or two. Certain series of cards are highly sort after, for example numbered cards suffixed with the letters LL. Collectors like to make up the whole set and certain numbers for more obscure scenes are very difficult to find and are consequently expensive, some being worth £100 plus. A common postcard can have its value enhanced by what is on the back, for example unusual postmarks from post offices such as First Tower or St Aubin, or from the boats that ran between Jersey and France. The stamps on the cards will almost always be very common 1/2d stamps, worth nothing in their own right.

Early 20th century postcard of Beresford Street

1916, with the Allied Generals and leaders on the front, for Beghin’s Shoes. Condition was extraordinary being near mint and it was quickly snapped up by a collector.

Red Cross Letters or Internee Mail

19th century photograph of a proud Jersey farmer

Early Photography

Many people of non-Jersey origin evacuated from the Jersey in the weeks leading up to occupation in July 1940. Of those that remained many were sent to Germany and other European countries under Nazi control as they were from enemy countries, primarily Great Britain, to internment camps such as Biberach. The messages on these letters provide a fascinating insight into what life was like in the camps. These letters are highly collectable with both commercial and more importantly historical value. Once the generation that received these letters die out, few people know what they are or their significance and sadly many are simply thrown out when properties are cleared.

By the 1860’s, photography was available to the masses and many photographic studios were established in Jersey. Scenes of everyday life were recorded, working in the fields, outings by carriage, photographs were taken of buildings long since lost or countryside areas now covered by development. These photographs are often Programmes, Brochures and the only record of the way things were and Calendars as such are of immense historical value and Many businesses sent calendars for the potentially high monetary value. All 19th coming year to their customers, often quite large contemporary prints, with a calendar century photographs are collectable. and almanac at the bottom. Very few survive as they were mostly thrown away at the end Postcards By the early 20th century postcards were of the year. They are often very decorative extremely popular and covered all manner and desirable today as part of an interior of scenes and subjects. Rarity is the primary design. Condition is key as they were printed value pointer, for example real photographic to use and often became rather tatty by the postcards of obscure or unusual scenes that end of the year. Recently I discovered a wall may only have been printed in very small pocket with a calendar on the reverse for

A rare event programme from 1921

Programmes for events, exhibitions, conferences also turn up but again were mostly thrown away immediately after. For many of these the only record of the event will perhaps be only one flyer or bill. Again monetary value may be fairly small but historical value is immense.

forever through being thrown out without due consideration of their significance. A good early postcard album may be worth many hundreds of pounds as indeed may old photographs, almanacs, calendars, paperwork. As the generations that carefully saved these items die out, they are wantonly destroyed. What better way to preserve these items from our history than by becoming a collector, you don’t need a large house or large pocket and you may soon become addicted to tracking down rare items! If you find old ephemera in a property, don’t just throw it away, get some advice as it may be worth a small fortune!

Old Invoices

Invoices from the past provide a fascinating insight into what people were buying a hundred or more years ago and what these items cost. Uniforms for the Jersey Militia, animal feed, general groceries, building work to name but a few. The Jersey Archive is always interested in recording the information on these invoices, thus saving them for future generations.

Saving the past for the future

Every day many items of ephemera of both historical and monetary value are lost

A Christmas card from 1900

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WE BUY GOLD, SILVER, JEWELLERY AND WATCHES DON’T SELL YOUR VALUABLES UNTIL YOU HAVE SEEN US. WE BUY VINTAGE AND MODERN PRECIOUS JEWELLERY. WE ALSO BUY COSTUME JEWELLERY AND WILL IDENTIFY AND BUY PRECIOUS JEWELLERY MIXED WITH COSTUME. WE ALSO BUY MEDALS, COINS, ALL VINTAGE AND MODERN WRIST AND POCKET WATCHES, SOVEREIGNS, KRUGERRANDS.

ORIENTAL AND TRIBAL ITEMS ANTIQUES AND FINE ART FREE VALUATIONS ON ITEMS OFFERED FOR SALE

PROBATE VALUATIONS HOUSE CLEARANCES

WE SELL ALL OF THE ABOVE FROM OUR EXTENSIVE SHOWROOMS IN ST LAWRENCE WE ALWAYS HAVE A LARGE SELECTION OF WORKS BY FRED SANDS AND EDMUND BLAMPIED ON DISPLAY, FURNITURE, BRONZES, SILVER. WE HAVE AN EXTENSIVE RANGE OF PRE-OWNED JEWELLERY AT ALL PRICES. VINTAGE AND CONTEMPORARY PIECES ALWAYS AVAILABLE

STEPHEN COHU ANTIQUES La Grande Route de St Laurent, near St Lawrence Parish Church Telephone 485177 or visit www.stephencohuantiques.com

OPEN WEDNESDAY TO SATURDAY 10AM-5PM HOME VISITS AVAILABLE BY APPOINTMENT

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JERSEY NATURALLY

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MS Windows and Mac OS

Red Triangle Stores in the market 7:30 - 5:30 every day, Thursday 7:30 - 2pm Jersey Naturally photography, Ladies Who Lunch Canvas, prints, mugs aprons etc, Christmas toys, gifts and decorations, Luggage, Timberkits as seen on Dragons Den, plus much more. Oldest shop in the market, if not in Jersey, in the original state.

TONY GOLDHAWK E & F Landscaping

PLUMBING & HEATING Established 36 years

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Tel: 01534 721792 Mobile: 07797719659 tonygoldhawk@hotmail.co.uk

Irrigation

Get The Job Done At The Right Price All the jobs that your garden needs from Irrigations to Landscaping, Decking, Patios and Drives. Other jobs include Land Drainage, Hedge Cutting, Streaming, Tree and Flower Planting, Granite Building & Brick Work For more information please contact us on 522122 or 07700 367782 / 07797720767 eﬂandscapingirrigation@hotmail.co.uk Find Us On Facebook

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s Thursday.

day - Pop In

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every Wednesday & Saturday 9am - 3pm

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Dog and horse clippers. Grooming, hairdresser, sewing and upholstery scissors. Penknives and kitchen knives. Antique swords, knives and bayonets restored. Lawn mower blades. 200m north of the Union Inn. Contact Philip Johnson on 864130 or 07797 888293 www.homestill.co.uk

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Business & Finance 28

Automated Telephone Answering If there has ever been a litany of bad words said about this automated telephone menu answering idea, we would still be a thousand words short!

reduce them dramatically by providing a satisfactory service in the first place? Even if they can’t; surely enough of us hate these recorded messages so much now that we could do something Now I know, I shall sound like a together to stop it all? grumpy old man on this topic but who among us actually decides not Before I became utterly intolerant, to go through with the inquiry once I did spend some time learning this horrible automatic recording which phrases of drivel were device is encountered? (Perhaps the most discouraging amongst their real purpose is to repel you these telephone answering system rather than sort your query?) I recorded gems. I was even able to for one am utterly repelled upon categorise them in order of “time hearing messages like: you shall be left waiting”. For example: “If you are a current customer please press 1.” • You know you will be waiting a good ten to twenty minutes when “If you have a complaint about you hear the words “Thank you one of our services please press for your patience, your call will be 2.” answered shortly” This is a simple fib close in fibbing-stature to “Your “If you would like to wait for a cheque is in the post”; period of time slightly shorter than our current customers but • Then there’s “Your call is placed longer than our complainants number…[click] 12 in the queue please press 3.” when one of our representatives will be available”. This is a mere Infuriating! invention and ranks equally poorly amongst untruths; Today, whenever I discover the need to connect with a large • And the worst ever, which fills organisation (like my caring bank, me with dread and a real sense airline or utility company) I try of pending doom: “Your call everything I can, not to call them is important to us and will be on the number given because I answered as soon as possible”. This know I will be fobbed off with a is the kiss of death to any chance of menu of options that won’t resolve you getting a satisfactory outcome my issue. The rotten element in …ever. This horror is classified this menu scenario is that you often amongst the world’s topmost have to wait right until the very end falsehoods along with phrases like at option 7 or 8 of the menu, when “I’m from Head Office and I am finally they say “…or please hold here to help you.” for an available representative”. You have already been on the So what’s the answer? For me, phone for several minutes possibly it would be a wholesale change racking up charges about which back to real people made possible you are completely unaware. If through a massive reduction in the that isn’t sufficiently irksome, stupid mistakes that generate the consider this: They know, there millions of unnecessary inquiries are no available representatives! in the first place. Sounds simple? That’s why they have you waiting …Yup. on this silly system. Alternatively, if only to keep this I admit that I don’t know enough grumpy old man happy, they could about the issues these big just …stop lying! They could be organisations face in having to honest and use recorded messages answer so many inquiries but it more akin to the truth to follow crosses my mind that they could the three mentioned above, like:

• “Thank you for your patience. We have no idea when your call will be answered or even if it will be answered at all. Please hold the line for as long as you possibly can without food or water or give-in now” • “Your call is placed 1,289,336th in our queue. Beverley and Derek are unlikely to get to your call before they retire. Best you hang up.” • “Your call could not possibly be any less important to us. Other than this recorded menu from 1987, any further evidence you might require to back up how little we value your custom can be obtained by calling our helpline and selecting from the menu. The helpline is the most effective method we have come across to raise exasperation levels in our customers.” If you do get irritated like me, here are some naughty tips to in rapid succession just like a petulant child (or grumpy old help avoid these awful menus: man) and, guess what? My call It 1) Most callers ring to effect was immediately answered! some administrative matter and seems that some of the telephone rarely call to offer new business answering systems have a special though this does happen from "spot-the-incapable-imbeciletime to time and that's what the mechanism" and they found me big organisation would want. As a instantly! Once again, straight result, the 'new business' telephone through to a real person who line is always well attended and could help. remains the least utilised, so always select the new business 3) Don't call the call centre. Go type team from the menu rather online and find some direct line than the claims or complaints numbers for the head of HR, the option and tell them your issue. CEO or the Finance Director. They pick up the call real quick That always works. And a happy and when they hear your issue will consequence of us collectively simply say, "Sorry, you have come doing this will be to encourage through to the wrong desk. Let me them to offer a better solution put you through to Derek." And because they won't want those you are in! Skipped the massive calls for themselves. queue and saved yourself some miserable time listening to Bach 4) If your inquiry is not urgent played on a Stylophone mixed and the service not critical, just with some dreadful adverts for wait until you are due to pay them next. Then hold back the payment funeral services. and leave it a few days. This 2) I once placed such a call years way...THEY call you. Brilliant. ago (I am still holding) and You get a real person from their after hearing the usual nauseous organisation calling you to sort it recorded messages - in frustration all. You can resolve your issue at - I hit every key on the phone the same time and authorise the

relevant payment. Job done! The problem now is that if they did call me, I'd be so very tempted to say (in a sorry monotone): "If you are calling from the gas company, please press 1. If you are calling from a call centre please listen to the music which follows. I composed this with my cat and a large bottle of grog, you'll love it. If you are calling from the offices of a high street bank press any key you like, it won't make the slightest difference." Then hang up... Words by Vernon Breese

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Elian has appointed Chief Commercial Officer & Head of Elian Corporate Services Elian has made two strategic changes to its Services from Mr Norman. senior leadership team. Elian Chief Executive Officer Paul Philip Norman (Far right), who has been Willing said: ‘Philip and Simon play integral with the business for 16 years, has been roles within Elian and thoroughly deserve appointed Chief Commercial Officer and their promotions. We have had an exciting promoted to the Elian board. A key priority first year as Elian. We have expanded our for Mr Norman will be the continual footprint in North America and continental development of new products, driving Europe with our new office in New York business growth and market share, whilst and with the acquisition of SFM Europe. We at the same time maintaining high levels of have very exciting growth plans and Philip’s client service across the globe.

team will be vital in helping us expand and grow the business in new markets and geographies. Simon is a highly skilled and respected corporate services professional and the ideal person to lead Elian Corporate Services as it continues to develop its global platform. These strategic appointments allow us to continue our relentless pursuit of client service excellence and provide Elian with the leadership to take the business to the next phase of its development.'

Group director Simon Mackenzie (right), who joined the firm in 2002, has been appointed Head of Elian Corporate Services. Mr Mackenzie will lead Elian’s corporate services business, focusing on further integration and expansion. The business provides bespoke administration services to corporate and institutional clients across all of the global markets they operate in. Mr Mackenzie has extensive experience specialising in the administration of complex corporate owned structures both offshore and onshore. He takes over as head of Elian Corporate

News In Brief Hanson Renouf Shortlisted For Two Modern Law Awards

Annette Byrne, Practice Manager, has been shortlisted as the only female in the final four, for Non-Lawyer of the year. She has been recognised for single-handedly developing the role of Office, and then Practice manager, to provide finance, human resources and administration services to the firm in a much needed role. Jamie-Lee, paralegal to the family department, has been shortlisted, also as the only female, in the final five for the Rising Star award. Since she joined Hanson Renouf as receptionist in 2011 she has demonstrated a real aptitude and commitment to the firm’s Family Law practice. She has now completed a diploma in child psychology as well as working towards her LLB with Nottingham Trent University via distance learning. Due to a large volume of applicants, companies were restricted to only entering two categories, for Hanson Renouf to be shortlisted with both their entries is a great achievement and bears testament to the strength of the team.

Review of Island's Cyber Security The Government of Jersey is developing a cyber security strategy based on the findings of a number of internal audits and an independent review conducted by intelligence sector experts. Internationally, the frequency and complexity of cyber-attacks is increasing and it is therefore ever more important to ensure that information security is considered a priority by governments, businesses and individuals. The Government aims to work in partnership with the critical national infrastructure, the Jersey Financial Services Commission and the private sector to encourage and incentivise improved cyber security across the Island. The recommendations made in the Comptroller and Auditor General’s report on information security will also be implemented as part of the forthcoming strategy. There will be a public statement in 2016 regarding the Government’s proposed strategy.

Trackers launch digital apprenticeship A new pilot to train islanders for the digital sector is being launched by Trackers Apprentice Programme. Five applicants will initially be taken on to work and train in all areas of the digital industry. E-learning will be used to tailor the training to each apprentice and employer. The apprenticeship will last a minimum of 12 months but is flexible and allows employers to suggest other professional qualifications for their apprentice. The programme is designed for people already working in the digital sector and covers specialisms ranging from service desks to fintech, app development to digital security and any other relevant area. Applications can be submitted from 1 November to 15 November. Application forms are available through Digital Jersey.

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“

Is It Time To Review your Private Medical Insurance?

There are an alarming number of policy holders paying a far greater premium than necessary.

Geoff Pike, PMI Specialist at Lumiere Wealth, is well placed to assist both corporates and private individuals in getting the best out of their private health insurance. Geoff began his career in 1997 as a PMI Provider at Western Provident Association based in Taunton, Somerset, where he quickly rose to the position of National Director and where, between 2006 and 2012, he managed the entire UK sales force. In 2012, Geoff and his wife relocated to Jersey. Geoff had begun to investigate the PMI history and needs of the island and, realising that only 40% of the population had PMI, Geoff joined Orbital Financial Advisers as a PMI broker in 2013. More recently, Geoff was introduced to Chris Byrne who had established his own private Wealth Management company, Lumiere Wealth. With both parties immediately recognising the mutual benefit of joining forces, Geoff came on board as Lumiere Wealth’s dedicated PMI specialist. Geoff has continued with his research into the Jersey PMI marketplace and has discovered that there are an alarming number of policy holders, both personal and corporate, paying a far greater premium than necessary,

“

With the ever increasing pressure on employers to provide the most competitive packages to attract and retain staff and today’s demands on both the NHS and the States of Jersey Health Service, there has never been a greater demand for Private Medical Insurance (PMI).

due to out of date policies that have not been reviewed for some time. By way of example, whilst quitting smoking is a very current topic, a surprising number of policy holders have not had their policy adjusted to reflect the fact that they had in fact quit the habit several years ago. Many of these clients have their own dedicated broker, yet Geoff has frequently come across those who are paying up to £6,000 per annum for a policy that ought to cost just £2,000 based on their current state of health and lifestyle choices. Lumiere Wealth undertakes a comprehensive, annual review on behalf of each of its clients to align them with the best policy to suit their needs, ensuring that they pay minimal costs for maximum benefit. Lumiere Wealth has a suite of 9 different PMI products that it is able to offer its clients. Being in a position to review the whole PMI market, they can offer the best cover for private specialist and consultant referrals and dental, optical and GP fees, for both corporate and individual schemes. For corporate PMI clients with ongoing claims, changing provider can be a very sensitive process. If there are savings to be made or improved terms on offer, Geoff will manage this process seamlessly and sympathetically, at no detriment to the policy holder. Lumiere Wealth consistently strives to seek the optimum solution for its clients and Geoff ’s 17 years of PMI experience, personable manner and traditional yet flexible approach has assisted in elevating Lumiere Wealth to the top

Geoff Pike, PMI Specialist, Lumiere Wealth

of its game. The majority of Lumiere Wealth’s new, individual PMI clients are now a direct referral from existing customers to their colleagues or friends. Whilst brokerage in the UK is not a regulated industry, Lumiere Wealth’s PMI clients in Jersey have the peace of mind that it is regulated via a General Insurance Mediation Business Licence (GIMB) issued by the Jersey Financial Services Commission.

range of quality solutions, whether you want to invest, plan for retirement or protect your family or business. With offices at Castle Quay, Lumiere Wealth aims to be your first port of call when you want financial advice. Call their friendly and professional team today to see how Lumiere Wealth can help your wealth management and financial planning needs.

In addition to its PMI offer, Lumiere Wealth offers independent and individually tailored financial solutions in order to preserve, enhance and protect its clients’ wealth for the future.

For further information, please contact Geoff Pike at Lumiere Wealth on 01534 625001 or email: geoff.pike@lumierewealth.com www.lumierewealth.com

Lumiere Wealth’s team of experienced, independent wealth managers offer a

Lumiere Wealth is regulated by the Jersey Financial Services Commission.

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The Importance of Networking by Claire Boscq-Scott #TheBQB

“ the outcome of networking Referrals, “

Credibility is the quality of being reliable, worthy of confidence. I remember when I first launched my Speed Buzzing events, someone contacted me and asked if they could see the list of attendees before they booked their place. After a few minutes I received an email from that person saying she wasn’t going to book, as the people on the list were not the right people for her. I was quite shocked with her response, who are the right people? How does she know the attendees wouldn’t want her services or know someone in their network who may want her services? Moreover, how does she know her services are what people want if no one knows what she does?

into a new medium, and the idea of “word of mouse” began. Thanks to the instantaneous nature of electronic communications, an opinion can spread online rapidly, and numerous forums have enabled the transmission of ideas in an increasing number of ways. Word of mouse can be passed along from person-to-person in the form of email, but it can also manifest in a number of other locations. Just like word of mouth, word of mouse is built on a solid reputation, and it must be carefully maintained.

Networking is all around you, all day long, from dropping the children at school and talking to someone at the gate, to attending a business or work event. I was at a wedding a couple of weeks ago and I was talking to a young man who was very interested in Mystery Shopping. I gave him my card (always take business cards with you, everywhere you go) and a couple of days ago he signed up and is now working for me.

I refer to networking expert, Dr Ivan Misner: “A referral marketing plan involves relationships of many different kinds. Among the most important are those with your referral sources, with prospects these referral sources bring you and with customers you recruit from the prospects. These relationships don’t just spring up full-grown; they must be nurtured. As they grow, fed by mutual trust and shared benefits, they evolve through three phases: visibility, credibility and profitability. We call this evolution the VCP Process(R).”

The more you talk to people, the more you build a relationship with them and the chance that person will make reference to you in a conversation increases. Word of mouth is the most powerful and cost effective marketing tool at your disposal. Referral relationship marketing is key to the success of business. In the rise of the electronic era, the concept of word of mouth began to be translated

The first phase of growing a relationship is visibility: the visibility phase is important because it creates recognition and awareness. The greater your visibility, the more widely known you will be, the more information you will obtain about others, the more opportunities you will be exposed to, and the greater your chances of being accepted by other individuals or groups as someone

to whom they can or should refer business. Visibility must be actively maintained and developed; without it, you cannot move on to the next level, credibility. Credibility is the quality of being reliable, worthy of confidence. Once you and your new acquaintance begin to form expectations of each other - and the expectations are fulfilled your relationship can enter the credibility stage. Credibility grows when appointments are kept, promises are acted upon, facts are verified and services are rendered. To determine how credible you are, people often turn to third

parties. They ask someone they visibility to credibility overnight. know who has known you longer, The same is true of profitability; it may happen quickly, or it may take perhaps done business with you. years - most likely, somewhere The mature relationship, whether in between. It depends on the business or personal, can be frequency and quality of the defined in terms of its profitability. contacts, and especially on the Is it mutually rewarding? Does desire of both parties to move the it maintain itself by providing relationship forward. benefits to both? If it doesn't profit both partners to keep it going, it Only then, when you have built probably will not endure. The time strong visibility and credibility it takes to pass through the phases you will gain people’s trust and of a developing relationship is they will be your advocate forever, highly variable. It's not always easy they will recommend you to their to determine when profitability has friends and family, you will no been achieved - a week? A month? longer need to advertise your One year? In a time of urgent need, products or services as they will you and a client may proceed from do it for you.

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Jersey Named ‘Best Fund Administration Centre’ for Third Consecutive Year

News In Brief Mourant Ozannes act as sole Jersey legal adviser to Polyus Gold Offshore law firm Mourant Ozannes is advising Polyus Gold International Limited on the $9 billion unsolicited takeover offer for the company made by Sacturino Limited, a wholly owned subsidiary of Wandle Holdings Limited. Wandle Holdings Limited, which is ultimately controlled by Said Kerimov, is an existing shareholder of Polyus Gold. Polyus Gold, Russia’s largest gold producer, is incorporated in Jersey and is listed on the main market of the London Stock Exchange.

AFEX launches AFEX Offshore AFEX, one of the world’s largest nonbank providers of global payment and risk management solutions, has launched AFEX Offshore Limited, its new service for businesses in the Channel Islands, Gibraltar and the Isle of Man.

Jersey has been named ‘Best Fund Administration Centre,’ judges looked Administration Centre’ for the third for the jurisdiction that offered superior consecutive year at the Investment Week administration support to the fund management industry including legal, Fund Services Awards. accountancy, compliance, tax, and stock The Awards are designed to recognise exchange listing services. those service providers and jurisdictions who can demonstrate knowledge and Geoff Cook, Chief Executive, Jersey expertise to provide solutions for the fund Finance, commented: management industry, with winners selected through a combination of online voting “For Jersey’s fund administration services and a panel of judges from right across the to be recognised by a leading investment publication such as Investment Week and fund management and servicing sectors. against some heavyweight competition for Specifically in the category of ‘Best Fund the third year in a row is naturally welcome

for our funds industry, which continues to perform strongly. “The market has reacted well to Jersey’s approach to international regulation, in particular the EU AIFMD, whilst a focus on alternatives, including hedge, private equity and real estate, has seen those asset classes grow by around 15% year on year. In tandem, Jersey’s fund servicing landscape is being accompanied by a rapidly growing management environment, and this bodes extremely well for Jersey’s future as a specialist funds jurisdiction of substance.”

New Chairman of Jersey Employment Trust Geoff Cook - Chief Executive Officer of Jersey with a disability and/or long-term health Finance – has been appointed Chairman of conditions. the Jersey Employment Trust (JET), his first Geoff takes over from Stephen Platt, who role in the charitable sector. stood down at the recent biennial JET He will lead a board of trustees overseeing Able to Work Conference at the Hotel de the charitable trust, which provides France, which focused on mental wellbeing specialist employment services for islanders at work.

On his appointment, he said: "It is a great honour to have been chosen to chair this hugely relevant organisation. Through its Employment Service, STEPS preemployment training and the Acorn Business Group, the Trust really does change lives, through the care and dedication of talented and committed professionals."

Having been granted its Investment Business Services license by the Jersey Financial Services Commission, AFEX is now able to extend its comprehensive overseas payments and risk management solutions to businesses in Jersey, Guernsey, Isle of Man and Gibraltar from its base in Jersey.

Hawksford Welcomes Head Of Legal Cordelia Miller will lead and manage Hawksford’s legal and company secretarial teams, with responsibility for managing legal risk and helping the company to achieve its strategic business objectives. Cordelia, who qualified as a banking and finance lawyer 16 years ago, has 18 years’ experience working within the financial services industry. Miss Miller joins Hawksford from Kleinwort Benson where she was in-house counsel for four years.

Recruitment

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How To Get Headhunted

Nothing quite beats the feeling of being wanted. We all experience want and/ or need in a different way. In the workplace, it is often underrated and equally, is the area where most employees feel the least satisfaction.

So when a call comes in from a headhunter, it’s a wonderful feeling to know that you are not only recognised for your talent and hard work, but equally, wanted and valued. Opportunities presented by head-hunters represent the elite, these positions do not make mainstream media and are assigned to the head-hunter by the client. This is important, the head-hunter works for the client, in fact, all recruiters do, whether niche or high-street, it is the client that pays the fees and it is the head-hunter’s job to source the candidate. There is a very clear distinction between a recruiter that is ‘head-hunting’ and a professional head-hunter who is recruiting and it is easy to tell the difference. The headhunter will have very strong connections to the client, will meet you in person – always, and will want to know as much about you as they tell you about the position. Those that get head-hunted are in an enviable position, some roles can be tailormade to attract a specific candidate and even if they’re not, often come with perks, incentives and a big splash of recognition. Some candidates spend their whole careers being head-hunted and do so because it offers executive career management and a hassle-free transition into one of the elite positions managed by the head-hunter, alongside the opportunity to work for a company that valued you before they even met you.

But how exactly do you get ‘head-hunted’? If you’ve ever received a call from a professional head-hunter, you are likely to have asked the same question everyone else does, ‘where did you get my name?’ or ‘who recommended me?’ and it is equally likely you didn’t get an answer. A professional head-hunter never reveals their sources and uses a variety of different methods to source, track and engage candidates. So how exactly can you get head-hunted without knowing the insiders source?

LinkedIn, however, is a whole different ball game and is used by employers, headhunters and recruiters everywhere. The more detail you have on your profile the better. Remember, it is your online CV so make it good and use it to update your network of your achievements. Finally, add a picture, but only to your LinkedIn profile, put one on your paper CV and it is likely to go in the rejection pile.

Finally remember your contact details, the easier it is for a head-hunter to get in touch the better for you, try adding a few personal Network, Network, Network If you don’t already, then get networking contacts to the work one’s so you can avoid and hand your business cards out freely, the embarrassing head-hunt call whilst at you never know when you might get your desk with your boss peering over you. something back from it. Head-hunters can be found at almost any industry event. It Be Helpful is a great way to build contacts on mutual This might sound like a strange one, but if ground, though it is unlikely you will I head-hunt someone who, for whatever know from the outset that the person you reason is not the right fit for that role, it are talking to is a head-hunter, so engage could be location, terms or salary, but they in conversation and look out for the tell- take the time to give me a few names of tale signs, head-hunters will structure people who could be a good fit, I am far the conversation dynamic around 80/20, more likely to have that person at the top absorbing all the information you are giving of my list the next time round. I will go the extra mile to help them with their career them to use at a later date. goals. Those kinds of relationships work both ways and are hugely valuable to headBe Social And by this I mean LinkedIn, not Facebook, hunters, we will bend over backwards to unless it is a Facebook designed for work, in retain and foster them. which case it won’t hurt as more and more recruiters and head-hunters are turning Lastly… to the power of Facebook. Make sure your Remember the trick to getting head-hunted profile is one you are happy to share with is not to scream from the rooftops that your the world. I’ve said it before, if your profile open to opportunities, but to make your image is you smashed on a Saturday night, footprint, digital or otherwise, easy to it’s unlikely you’ll get that call. The same find and track, be clear about your goes for updates, remember, even if it’s not role, your responsibilities and make on your wall, it can still be found so keep it as easy as possible for a headthe comments, reviews and everything else hunter to get in touch. Finally, professional and clean, better yet, have two it does not escape my attention accounts and keep one completely private that by doing all of the above, you may be opening yourself for friends and family only.

up to a world of unsolicited e-mails and calls so remember the cardinal rules. A good head-hunter will not just ping you a Job Description by e-mail and ask if you’re interested, they will work up to the role and focus on building a relationship with you first. They will insist on meeting you in person, will want to know everything about you, your career, your ‘have to haves’ and your ‘nice to haves’ and what you are missing in your current role, if anything. So feel free to discard any ‘marketing spiel’ e-mails that drop into your inbox and focus on the ones that start with a coffee invitation, not a job offer. Words by Marie-Clara Thaureux LaytonAndrews are specialists in search and selection servicing the Financial, Marketing and Digital sectors. You can contact us on 01534 625966 or at letstalk@laytonandrews.com

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Enhance your professional qualiﬁcations Commencing November 2015: • CMI Level 2 Team Leading • CMI Level 3 First Line Management Commencing December 2015: • CIPD Foundation/Intermediate Level Commencing January 2016: • IAB Level 1/2/3 in Manual Bookkeeping • COA Investment and Fund Administration • COA Trust and Company Administration • COA Offshore Finance Industry • CMI Level 5 Management & Leadership

Contact us for professional advice on a course that will meet your career goals, email us on bdc@highlands.ac.uk or telephone 608706

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