Jersey Pages | Issue 38 by W Media Ltd

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October | Issue 381

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Community News • Style & Trends • Hair & Beauty • The Taste of October • Home Living • Business

DIY: Trick or Treat bags P16

Autumn style P14

BARCELONA LIVING COMES TO JERSEY

LA FORMA OFFER

Purple Rain: A celebration of Prince On Friday 28th October, The Drift will pay tribute to one the greatest artists the world has ever seen Prince (1958 –2016).

A minimum of

10% off your first purchase

Purple Rain are a world class live celebration of the music, life and legacy of Prince. This full 8 piece live band will deliver a non-stop, hit packed show, complete with backing vocals, horn

Exclusive new brand, La Forma 10 - 14 day delivery via St Malo

www.mypadci.com 01534 510742 | info@mypadci.com West Centre, Bath Street, St Helier

Pumpkin recipes P20

section, keys and, of course, Jimi Love as the unsurpassed Prince. Expect to see, hear and feel all of the hits from one of the most loved Artists of all time. 1999, Little Red Corvette, Purple Rain, Kiss, Diamonds And Pearls, U Got The Look, When Doves Cry, Cream, I Wanna Be Your Lover and so many more. Full details on page 25

Housing refused

Wellbeing month Vaccine catch-up

An application for 31 homes for young or single people in the centre of town was turned down. Page 8

Activities include various taster sessions, workshops and talks, with information available on health-related topics. Page 9

A ‘catch-up’ programme for the shingles vaccine has been launched, with a new group of Islanders now eligible. Page 12

New loyalty app Business owners in Jersey have a new way to bring customers through their doors whilst also rewarding them. Page 13

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WHATâ&#x20AC;&#x2122;S INSIDE Community

6 Hair & Beauty

October Agenda

All Change

18 Home Living 19

Words by Anita Brown

Local News

Home Accessories

Auction buyers premium

Words by Stephen Cohu

Autumn DIY

Contact Mark 07829 838844 Sophie 07829 828033 contact@jerseypages.info

Social www.jerseypages.info FB: jerseypages.info

Contributors

Food & Drink

The Taste of October

Review: Saffrons

CAMRA: Celebrating 40 years 24

28 Business/ Finance 32 Customer Service

Words by Claire Boscq-Scott Claire Boscq-Scott Customer Service

Style & Trends

Autumn - new season styles

DIY: Trick or Treat bags

Pop-up shop benefits

Business Bio: Magic Touch

Stephen Cohu Antiques Expert

Do you want to contribute?

If you would like to contribute in any way, please get in contact so we can discuss ideas. We look forward to hearing from you :)

Reproduction of any part of this publication without written consent of the publishers is strictly prohibited. Whilst every effort is taken to ensure all information is true, Jersey Pages will not be held responsible for any false claims made.

24 14

35 Trades

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Community

October Agenda In association with

Charity

Sports

Food & Drink

Shopping

Family

Business

Entertainment

Comedy

Durrell Dash 2016

Poppy Appeal Afternoon Tea

Sunday 16th | From 08:15M Friday 28th | From 02:00pm Durrell Wildlife Conservation Park Town Hall, St Helier Join us this year for the ever-popular Durrell Dash in and around the lanes of Trinity and St Martin, which will start and finish in the grounds of the Wildlife Park. Last year, around 450 participants raised over £8,000!

St Peters Indoor Market

Bloodwise Diva Opera Dinner

As well as delicious cakes and sandwiches, there will be entertainment and a raffle with super prizes. All proceeds will go the Poppy Appeal Entry is free and tickets are available from the reception desk at the Town Hall.

More info at www.ciinfo.co.uk

Speed Buzzing Happy Hours

Addams Family Comedy Dining

Wednesday & Saturday | 9am - 3pm Friday 14th | 7:15pm-12:00am St Peter’s Community Hall Radisson Blu Waterfront Hotel A prestigious black tie dinner, hosted every year. The evening begins with a champagne reception, followed by a 3 course dinner. The Diva Opera Company will give two light hearted performances, taking extracts from a wide variety of both classical operas and musicals. There is a silent raffle held during the evening. For more information please contact Joanne Chapman on E: joannechpmn64@gmail.com For stalls please call 481170 (answerphone) or T: 484756

St Peter’s Indoor Market (behind the Parish Hall) is open every Wednesday and Saturday supporting Jersey Cancer Relief. Various stalls of new merchandise including ladies fashion, greetings cards, wool and knitted children’s clothes/toys, adult and children’s tabards, jewellery, fishing gear and much more. Some pre used goods also available. Hot and cold food also available.

Tuesday 18th | 6:30pm-8:00pm The Club Hotel | Price: £15.00 Grow your business by growing your local network; from lead generation, to breaking down barriers, or developing future collaborations.

Jersey Cider Festival Saturday 8th - Sunday 9th Hamptonne Country Life Museum 'La Fais'sie d'Cidre', or Jersey's Cider Festival, is the annual event celebrating Jersey's rich heritage of growing apples and making cider. The car park near Hamptonne will be for disabled drivers and bicycle users only. more info at www.ciinfo.co.uk

Jersey Paperclix Rally Friday 14th - Saturday 15th Drivers' and navigators' skills will be tested to the limit through the lanes of Jersey, with vehicles ranging from Minis to world class rally cars, all of them providing superb entertainment for the thousands of spectators attending each year. more info at www.ciinfo.co.uk

Speed Buzzing will help you to really connect then build and nurture relationships with the right people. Don’t be afraid, we will give you the tips and tricks to become more confident and turn Speed Buzzing into a recipe for success. So come and connect with us with our Happy Hours Speed Buzzing: • maximum of 20 people • 15 minutes: intro, networking tips and tricks • 60 minutes: Speed Buzzing, 2 minutes each to engage, then you move on • 15 minutes: close and network some more… • full list of attendees • one complimentary drink info@thebusyqueenbee.com

Friday 28th | From 7:00pm Radisson Blu Waterfront Hotel “Be ready to start clicking your fingers!” Morticia, Gomez, Uncle Fester and Lurch meet (or eat??) you at their home, where nothing is at it seems, be ready to start clicking your fingers! Arrive to our Rocco Tower to be greeted by our friendly team from 7pm onwards, before enjoying a sumptuous three course meal and entertainment from these fantastic comedy actors. Tickets are £39.50 per person, including the meal and entertainment. To book your table, call 01534 671172 or email events.jersey@radissonblu.com. Group bookings welcome, too. more info at www.ciinfo.co.uk

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Blog post reveals further details on hospital plans More details about Jersey’s Future Hospital have been revealed. A blog post published by Richard Glover, Head of Major Projects – Planning, Department for Infrastructure, has provided an update on what’s been done since the government settled on a site for the 450 million pound project. It sets out the criteria the planning application must fit, and explains the latest developments. After public backlash on plans to develop at People’s Park, the Council of Ministers has confirmed that the preferred site for the Future Hospital is a development on the existing site where the Gwyneth Huelin building currently is. The blog outlines the application process as follows: • Make the case for the hospital • Show how the new hospital will integrate with its surroundings • Show how the hospital will fit in with Future St Helier

• Meet environmental standards • Demonstrate public and stakeholder engagement • Make provisions for any surrounding businesses and homes affected by the build The States are expected to debate the site this November and, if agreed, we will then begin to develop a plan made in close partnership with hospital staff and patient groups. This plan will form an outline planning application in 2017 to establish the principle of the build. Once the build has been agreed in principle by the States and by Planning, there will be further work with staff and patient groups to establish a more detailed design for the hospital. This full, detailed plan will then be subject to States debate, and if it receives their approval, it will then be submitted to Planning for review. If everyone is happy with it, building will start in 2019.

There has been an increase in Jersey reported rapes Nearly four times as many people came forward to report a rape in Jersey in 2015 compared with 2011, a freedom of information request found.

New town centre housing refused

In 2015 there were 39 reported cases compared with 10 in 2011. Figures from the FOI request also show only a minority of those reported end up in a prosecution - of the 39 reported cases in 2015 only 30 were prosecuted. So far this year there have been 28 reported rapes in Jersey, but 22 have not been prosecuted. An investigation in England and Wales in 2015 found 12% of reported rapes of adults resulted in the suspect being charged or summons being issued. In Jersey about 30% of reported rapes ended in a prosecution over the past six years.

Slice of Queen Victoria's cake sold at auction

Detective Chief Inspector, Alison Fossey said: "States of Jersey Police have made significant efforts to improve the confidence of victims to come forward and report crimes. “Where appropriate and with the support of the victim, the evidence will be presented to the Law Officers' Department for them to make a decision about prosecution."

An application for 31 homes for young or single people in the centre of town was turned down by the Planning Committee.

for new, much-needed, social housing in a highly sustainable town-centre location, and would help regenerate the area.

CTJ Housing Trust applied to demolish 1-2 Minden Place and build a five-storey retail and residential development of social housing in a mix of one and two bedroom apartments and three new commercial or retail units.

Planning Committee members said they supported the strong work and excellent reputation of CTJ Housing Trust, but were concerned about the scale, impact and design of the building in such a central location, in particular, the use of brick in the design. They were also concerned about the lack of parking for the site, which they thought was unrealistic.

The Planning department report stated that the redevelopment of the existing site was an opportunity

A slice of Queen Victoria's wedding cake dating from the 19th century has fetched £1,500 at auction. The cake, which has survived from Queen Victoria's wedding to Prince Albert in 1840, was sold by Jersey collector David Gainsborough Roberts. The monarch's knickers, keys from the Titanic and Winston Churchill's hat also sold from his collection at Christie's in London. A presentation box, inscribed with “The Queen’s Bridal Cake Buckingham Palace, Feby 10, 1840”, also sold with the cake, along with Queen Victoria’s signature on paper with the royal cypher.

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Jersey Library launches first wellbeing month Jersey Library is preparing for its first Health and Wellbeing Month. Activities taking place throughout October include various taster sessions, workshops and talks, with information and books available on a wide range of healthrelated topics. Judith Baker, Senior Librarian, said “The aim is to support emotional, physical and mental health in the island, and we are working with professionals from the Health Department, charities, individuals and other organisations to achieve this. From a ‘knit and natter’ session to learning how much sugar is

in everyday foods, there will be something for everyone. We are finalising an exciting programme of events.” The Library will also be showcasing the book collections they have for emotional and mental health, including books on prescription and self-help for teenagers. These can help you to manage your health and wellbeing through selfhelp reading. They will also have a display of uplifting mood boosting books, and reading well books on prescription for dementia for those living with the disease, their families and carers.

Swimmers raise £18K for charity Seven teams of six people, who swam in a relay around the island, have raised £18,000 for charity.

Organiser Charlie Gravett says the overall effort was awe-inspiring. ”The incredible thing is that we

Education Minister Deputy Rod Bryans said “Wellbeing is important for so many people and I am delighted that the Library are providing help and information right in the heart of the community.”

Pupil's new Future St Helier logo Future St Helier has a new logo following a primary school competition to design a graphic image for the town regeneration initiative.

The event saw competitors, including injured ex-service men and women, make their way around the 41 mile course in aid of Holidays For Heroes Jersey. The Army team was the first to cross the line in 9 hours and 20 minutes.

Ms Baker added “We already offer many resources on health and wellbeing, so it was a natural move to use the Library as a base for this community event. The initiative will offer the public a chance to join in a range of activities or find out about something new. From baby massage and parenting workshops to putting together a memory box, events will cover all age groups.”

had all seven teams finishing the swim within 45 minutes of each other. Other teams were from the Royal Air Force, the retired RAF swimmers and a team from Jersey Ladies.”

The competition winner, 7 year old Myles Hancock, enjoys visiting St Helier to visit the library and Aquasplash and the cinema at the Waterfront, which he chose to reflect in his design. Graphic designers helped turn his art work into a logo which will be used on visual and written material for the initiative.

Sports travel grants The Assistant Minister for Economic Development, Tourism, Sport and Culture, Connétable Steve Pallett, has announced that extra funding from within the department’s budget will be used to support sports travel grants. The grants were scheduled to have been heavily cut due to the reduction in growth funding for the ‘Fit for Future’ strategy but, with the support of the Treasury Minister and the Chief Minister, they have now been restored to 2014 levels. In practice, this means that £125,000 will be available to

local sports bodies and clubs in 2017, with the expectation that the same level of funding will continue through to 2018 and 2019. Connétable Pallett announced his plans at a meeting with the Sports Advisory Council (SAC). The SAC is the body empowered by Government to provide advice on the allocation of funding for sports travel grants. The Assistant Minister made it clear to members of the SAC that the continued funding would be contingent on the development of a rigorous and equitable system for the

allocation of grants. Connétable Pallett commented “I am delighted to announce that, with the help of officials in my department, I have been able to find a solution for sports travel grant funding in 2017 and beyond. The ability to travel off-Island and compete is vital to the proper development of our local sporting talent. I am especially pleased to be able to make this announcement now, when local clubs will still have time to factor this news into their decision-making for forthcoming fixtures and competitions.”

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More wheelchair friendly taxis on the ranks Channel Islands Heritage Festival

– partnership opportunity Plans are underway for the 2017 Channel Island Heritage Festival, established to drive business into the Islands throughout Spring. For the third consecutive year all the Islands are joining forces to present a single festival between Saturday 8 April to Wednesday 10 May. The theme honours the Islands’ ‘Heroes, Myths and Legends’ and we would like to invite you to ‘get involved’ by using this opportunity to profile your product in the market across Visit Jersey’s media channels. If you have a fantastic idea for an event or activity, in line with the theme, please get in touch with karen@visitjersey.je before Monday 31 October.

To ensure that travellers with disabilities are properly supported, the drivers that provide these new facilities will be required to complete comprehensive accessibility training and customer care courses. The first wave of drivers to complete this are the new purple plate holders.

DVS (Driver and Vehicle Standards) will be licencing more wheelchair accessible vehicles to operate from public taxi ranks. DVS are initially issuing ten ‘purple plates’ to private hire wheelchair accessible taxis, which will allow them to use the public ranks. These will supplement the existing wheelchair accessible rank taxis that are already operating, bringing the total to 26. This is the first wave of taxicabs to get this ‘purple plate’ accreditation, but more will follow as more drivers come forward with wheelchair accessible vehicles, until the Minister for Infrastructure Deputy Eddie Noel's current target of 20% of all taxi-cabs to have wheelchair accessible vehicles is reached across the industry. These vehicles, when picking up at a public rank, will be required

Deputy Noel said “I think it is important that people who need accessible and wheelchair accessible taxis can get one when they need one. We are increasing the numbers available to enable this to happen.” to charge the same as any other public rank taxi. Deputy Noel has recently made orders to formalise the required standards for accessible and wheelchair accessible taxicabs. These orders specify the equipment which will eventually be required to make all taxicabs more accessible. These measures are often simple aids,

such as high visibility tape on door thresholds and handles to assist the visually impaired, additional door straps to assist customers to lower themselves into seats or swivel cushions, which can be placed on seats to help customers turn and draw their legs into the vehicle. All vehicles will be required to carry such equipment by January 2019.

In the near future, DVS will also be establishing part-time taxi ranks which will be operational at peak times late at night on weekends to cater for the demand from those going home from pubs, restaurants and clubs. Any taxicab, rank or private hire, will be able to use these new part-time ranks.

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Golf Day raises £10,000 for Family Nursing & Home Care The eighth annual Family Nursing & Home Care (FNHC) Golf Day took place last month at La Moye Golf Club and raised £10,000 for the charity. Every year Family Nursing & Home Care hold a Charity Golf Day to raise funds for Community Nursing in Jersey. Twenty teams competed for the Richard Brocken Memorial Trophy, so named after the long time generous supporter Richard Brocken. This year’s winners were John Baines, Chris Smith, Phil Hunt and Mark Duffy with 92 points. Each of the team also won an overnight stay for two at the Longueville Manor Hotel. 2nd Prize went to The Jamey Dodgers; Bob Beslievre, Stanley Ball,Bruce Robinson and Paul Reed with 90 points. 3rd Prize went to the Caesareans; Steve Clayton, Alan Martin, Lee Rimeur & Vaughan Rimeur with 89 points. The Ladies longest drive on the 9th was made by Dympna Varian. The Men's longest drive on the 9th was made by Phil Livingstone.

Chris Huelin was nearest the pin on the first (5’ 1”). Beat the Pro on the 12th was a separate competition to win an Iphone 6SE - 13 people succeeded in beating the Pro, Rory Derv, and the winner’s name drawn from the hat was Paul Reed. As well as 18 holes of golf, competitors enjoyed refreshments on the course and a three course lunch in the clubhouse, with prize giving, raffle and auction. The event ended in good spirits with prizes and trophies being presented by Julie Gafoor, the CEO of FNHC. FNHC would particularly like to thank Richard Brocken’s family and friends for supporting the event, La Moye Golf Club for the use of the course, and all those who very generously gave raffle prizes, auction lots and donations for the event, not least TongueTied Translation Services, Tommy Horton MBE, Sigma, AirtelVodafone, Cimandis, The Co Op, Longueville Manor, and CI Engravers. Julie

Gafoor

commented:

‘It’s

thanks to the kind support of our sponsors and the public through events like these that we are able to continue to deliver our full range of services. We would like to thank the 20 teams who played for making the Golf Day so much fun and such a big success.’ FNHC provides Islanders with a variety of services from birth to end of life including health visitors, school and children’s nursing, district and specialist nursing as well as home care. FNHC needs to raise nearly £2million per year in voluntary donations to continue providing its breadth of high quality services in the community.

Tamba Park retrospective permission agreed The committee approved a retrospective application by the owner of Tamba Park for a number of operational changes to the visitor attraction in the St Lawrence Green Zone.

• fence and acoustic fence to boundaries

Tamba Park opened in 2015 on the site of the existing tourist attraction, the Lion Park.

The application attracted eight letters, one of which supported the proposals. Objections centred on noise and traffic generated by the attraction.

The application asked for permission for the following: • aviaries • storage buildings • cafe and seating area • various animatronic sculptures • children's play area

The application also requested permission to change the use of land for a car park.

At its meeting in September, the Planning Committee accepted it was dealing with some operational changes to an existing visitor attraction and that some concerns

expressed by nearby residents related to the existing site. However, they acknowledged concerns about the management of noise from the site and applied restrictions on future noise levels.

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Shingles vaccine catch-up New States vet aims to keep Jersey clean The States new veterinary officer says his main focus will be to keep Jersey as disease free as possible. Theo Knight-Jones has worked with the UN in the Middle East and Africa. He has expertise in controlling the spread of diseases such as foot-and mouth and bird flu. Mr Knight-Jones says keeping Jersey clean is imperative to both the health of humans and animals. ”If suddenly our disease status of the island changes and we have a new disease that no one wants then it really creates a problem if we want to send animals on and off the island which is a problem.”

to all ‘70-somethings’ at the same time. We’re therefore rolling out a staggered catch-up programme, starting with people born in 1937. We expect, probably in January 2017, to have vaccine available for people born in 1938 and 1939 and we’ll remind people at the point when their year of birth group becomes eligible. Over time, we’ll be aiming to extend the offer of shingles vaccine to those born in 1940 to 1945 inclusive. We ask for people’s patience and understanding as we gradually roll this vaccine programme out.

A ‘catch-up’ programme for the shingles vaccine has been launched, with a new group of Islanders – those born in 1937 – now eligible to receive the vaccine. The aim is to prevent the development of shingles amongst members of the age group who are most at risk of getting shingles and the painful complications that often accompany it. Dr Linda Diggle, Head of Preventive Programmes said “We are very pleased that we can now start extending the offer of shingles vaccine to more Islanders. This catch-up programme is in addition to the routine shingles vaccination programme already available to people during their 70th birthday year (currently those born in 1946).” Dr Diggle explained “We know from evidence that shingles vaccine is most effective when

given to people when they’re aged 70. It’s also effective when given to people aged 71-79. GPs in Jersey have already vaccinated and protected around a third of the people born in 1946 against shingles since we made the vaccine available earlier this year. “We’re now advising GPs to offer the vaccine to people born in

1937 – those people who are 79, or will turn 79 before the end of 2016. We’ve been able to source a limited supply of shingles vaccine and it’s important that we offer protection first to the oldest age group recommended to receive the vaccine as they are at the highest risk. “It’s not possible to offer vaccine

The vaccine course consists of just a single injection. Those who have already had shingles can still be vaccinated, as the vaccine will boost their immunity against further shingles attacks. The cost of the vaccine is being paid for by the Health and Social Services Department; GPs may charge a consultation fee to administer the injection.

St Mary kennel plans withdrawn The JSPCA has withdrawn its application to create an 88-unit dog kennel in the Green Zone in St Mary following Planning Committee concerns.

Parents were sent holiday reminders Parents do not have the automatic right to take their children out of school during term time according to the Education Department after “family holidays” was listed as the second most common reason for non-attendance last year – after illness. Tracey De Gruchy, an Educational Welfare Officer, has revealed that 80,334 lessons were lost over the course of the last academic year. “That’s all the learning that is really impossible to get back,” she said. “It’s gone. They’ve lost it. Even one week out of school for a holiday equates to 30 lessons.” A number of schools sent out letters reminding parents about the rules governing unauthorised absences.

The Jersey Society for the Prevention of Cruelty to Animals (JSPCA) applied to establish dog kennels and related facilities for a maximum of 100 dogs by converting two barns that form part of a former dairy farm on La Rue de Crabbé. The JSPCA’s plans included a very high specification of acoustic insulation for the facility. The JSPCA operates an animal shelter, taking in homeless or unwanted dogs, and is also a commercial kennel for day and long-term boarding of pet dogs. It has been looking at options for relocating from town to a purpose built facility for some time. The Department for the Environment received nine letters of support and 60 letters objecting to the application.

Most concerns centred on noise and increased traffic. Many residents attended a Planning Committee meeting in person to express their views. In its report, the Planning department stated that the application could be justified under the Island Plan as the re-use of a redundant site and recommended its approval. The Planning Committee expressed its support for the work of the JSPCA but members were concerned about the impact of extra traffic on the surrounding country lanes and possible noise from the dogs. When the Planning department and the Planning Committee reach a different decision about an application, it usually comes back to the next meeting of the committee, so members can formally confirm their reasons for refusal, and then issue the decision notice. However, the applicant withdrew the application.

Mont a L’Abbe school receives new Lord’s Taveners minibus The Jersey Lady Tavener’s recently hosted the Lord Taveners, Head of Regions, Amanda White and Chair of Regions for the Lady Taveners, Gloria Passannante. Joining the team was Vince Brand from Essex Auto Group and Lisa Spurway to present a new accessible minibus to the Mont a l’Abbe School. The new accessible minibus, funded by the Jersey Lady Taveners and National Lord’s Taverners, will be a vital lifeline for pupils to get out and experience their local community. The school provides a broad and balanced education for children with severe or profound and multiple learning difficulties aged 3-19.

Head Teacher at Mont a l’Abbe School, Sharon Eddie, said: “We are very grateful for the very positive relationship we have had with The Lord and Lady Taverners for many years.cThis specially adapted vehicle has surpassed all our expectations, our children especially like the therapeutic blue lighting, the tactile warm feel of the interior surfaces and the tail lift which enables all children including those in wheelchairs to travel safely together. “I know that the children will have many happy journeys to and from school each day in our new bus, and will enjoy visiting places around our beautiful island when participating in school projects and sporting activities.”

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New loyalty app will help local businesses Business owners in Jersey have a new way to bring customers through their doors whilst also rewarding them. A loyalty app, Loyalzoo, makes life easier for merchants and their customers. It seemed crazy that independent shops should still be using paper and plastic loyalty cards whilst the big brands had turned to apps - the same old pattern was starting to repeat itself - the big guys get bigger while the small guys get fewer. It doesn’t have to be like that. One of the great things about the mobile age is that it makes big tech available to everybody. Loyalzoo is a customer retention app. Shops and restaurants have spent heavily over the years trying to attract new customers through

discount platforms such as the local daily deal websites. For many, it’s been a disaster, they never see these discounted customers again whilst their loyal customers are left wondering why they’re paying the full tab. Experience and research both show emphatically that the way to increase traffic and profits is by cultivating your regulars. A Loyalzoo subscription: • Offers a choice of virtual stamp cards or flexible points to implement the program that best suits your business • Works for all customers, whether they have a smartphone or not • Includes everything you need to promote your program, including POS material such as stickers and props • Lets you and your staff welcome customers by name, and offer a

better customer experience • Gives you access to monitoring the performance of your loyalty program from your own merchant dashboard •Allows you to send special promotions •Requires no contract and no commitment, cancel any time! Localzoo started in Chiswick, West London, however, they can now be found on all 5 continents as they continue to make life easier for shops, restaurants and their customers. Now with the rapid pace of their success, Loyalzoo is available in Jersey, thanks to Adrian Locke who is the CI agent for their services. Business owners should sign up using the Promo Code and get £2 off per month. For businesses interested in the

new loyalty app, please contact Adrian Locke on 07781 167244 or email intleisure@hotmail.com. You

can sign up on their website, www. loyalzoo.com, using the Promo Code; intleisure0

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Style & Trends

Autumn new season styles

Autumn is my favourite season. Still warm enough for bare legs (if you’re brave) but cool enough for jumpers. Not ready to let go of summer? Slips and summer dresses over polo necks are big this autumn – when the weather cools down, layer over a pair of your favourite jeans. When I first saw “sleepwear as outerwear” on the runways I did frown and turn my nose up in disgust, but thinking about, who wouldn’t want to spend their day in PJ’s? Not quite ready to don your PJ’s in town? Head to Eclectic in Liberty Wharf – they have a fantastic range of casual wear in stock. This season has seen an army of

Autumn collection at The Boutique at Murphy’s

khaki pieces with jackets taking centre stage - we’re heading straight to West Collections for one of their suede belted trench coats ;) (Champagne trench coat shown, No 19) Whilst leopard print might never leave our wardrobes, the cat theme is bigger than ever. Not just prints, think brooches, embroidered pieces and cat shaped accessories. Neptune have this covered with gorgeous leopard print knitwear (No 8) We adore the ICE LOVE watch from Hapi (No 5), just don’t forget to move the little hand back an hour on 30th October!

Loose oversized jumper, also available in black £36

Introducing a new range of basics including cardigans, crew neck Jumpers (both in loads of colours) and fitted shirts - ideal for layering in the autumn/ winter. These basics will be priced at just £18.

Stylish long sleeved jumper, available in other colours £28

Chunky knit poncho £32

Remember, whatever your style, have fun. Be bold, be wild, let out your inner, er, tiger.

Autumn arrivals at Neptune

Hapi ladies

Animal print jumper from a selection of knitwear by MARBLE, exclusive to Neptune. Available in 2 colourways in sizes 10 - 18 £56.95

ICE Love £60.37

WAXX Sherpa Jacket £100

Betty Betty Zip Hooded Fleece £43.75

One of a great range of tops by Bagoraz, designed and manufactured in Portugal, exclusive to Neptune. With a cowl neck and beautifully soft mock suede trim, this style comes in sizes 16-22 £63.95

10.

Super soft silver grey mock jacket with collar and button detail. Made by Kalisson in Portugal, this style is available in sizes 10-16 and is priced at £64.95

11.

Special Autumn Offer 20% off all leather gloves from DENTS and PIA ROSSINI. Excellent quality, choice of styles, colours and sizes. Prices from £32.95

12.

From a wide selection of leather and faux leather Italian bags and purses, this leather crossbody bag is available in 3 colours - plum, black and navy £56.95

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Eclectic in Liberty Wharf has the new season covered Eclectic in Liberty Wharf has a large range of completely waterproof jackets and accessories, as featured in the photos. There is also a stunning range of super ﬂattering dresses, casual wear and scrumptiously soft cashmere.

13.

Our models show off two different styles in our super comfy casual wear brand, all made in the UK. The big sweat is available in many colours and looks fab with our mesh leggings. Denny sports our shorter lace vest layered up with a semi sheer top and grey leggings.

With something for everyone please pop in and feel free to contact us at eclecticjsy@gmail.com to arrange an appointment with our personal styling team. Our mantra at Eclectic is “style is ageless”! Happy New Season X

Something pretty

14.

We are so excited about our amazing new Rain jackets sourced from Copenhagen, they ensure you’ll stay dry with fuse sealed seams. We have a wide range of shapes and colours to cater for everyone, including men. So let your family stay dry and keep cool this autumn ;)

15.

Here our models are showing off a range of our gorgeous new season collection. With lace vests perfect for layering and big sweats to keep you cosy we have definitely got something for everyone.

from Amelie

18.

Hampers to order at any price

WEST + TWO FLOORS OF

16.

AUTUMN STYLE SOLUTIONS

17.

Fluffy London cashmere ponchos and Bohemia pompom scarf

Avoca parka mac available in other colours

FOR HOME, GIFTS & FASHION

New season styles at West Collections

19.

Suede belted trench coat available in khaki, black, champagne and rust. Matching faux fur collar sold separately

20.

Suede over the knee boots

21.

Leopard print, oversized silk top

13, 14, 15 - Eclectic Boutique, Liberty Wharf | 01534 870505 | Facebook.com/eclecticladiesboutique 16, 17, 18 - Amelie Boutique, Bath Street, St Helier | 01534 610375 | www.amelieandmarc2.com 19, 20, 21 - West Collections, Les Quennevais Precinct, St Brelade | 01534 491342

T: 01534 491342 E: westcollections10@gmail.com

Mon - Sat 09:30 - 17:30 Les Quennevais Precinct, St. Brelade Like us on Fb: West Collections

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FOR THE CHILDREN

Trick or treat bags It’s almost that time of year again. Children (and some adults!) dress up in scary costumes and roam the streets, knocking on doors, hoping for some sweet treats. Whilst it seems to be a British tradition to turn off the lights and pretend you’re not home on Halloween, there will be a few friendly faces happy to offer a sweet or two. Plastic pumpkins seem to be the go to accessory for carrying

Festive wool for crafty knitters Jersey Naturally has a large selection of wool available from only £1.99.

confectionery but why not get creative and make your own?

They are now stocking this Tinsel yarn by King Cole. It is part of their Chunky range and is available in a selection of colours. It is available in 50g balls for £2.75 each and the length is approximately 70 metres/76.5 yards.

These DIY trick or treat bags are so easy to make and such a great way to get the kids involved. All you need is a cereal box, craft glue, tissue paper, felt and scissors. Of course, you can be as artistic as you like so you may want to use a few more bits and bobs! For the handle, pierce a couple of holes, one on each side of the box and loop the string through, tying a knot on each end.

Have a go at knitting these scary Halloween toys for the children or get started on cardigans and accessories ready for the cooler months. Patterns £2.99 each. They also stock Luxe faux fur by King Cole, perfect for cuddly toys - £5.39 a ball. There are also a few ready made pieces to see. Jersey Naturally Central Market, St Helier

Little Star celebrate one year in business Little Star in Liberty Wharf is celebrating its first year in business this month and we caught up with owner Lara Rogers to quiz her a little on how things have gone so far… What can customers expect to find at Little Star? Fashion that's fun and playful, great gifts and some of the best brands in nursery and prams. How do you decide on what brands you have in store? I trust that if I like and believe in it my customers will too. I follow Instagram and what my friends and family like and are using with their babies. Have you noticed any trends which customers are currently buying? I like Scandinavian design in home and nursery, simple neutral colours, everyone is loving the colour grey and stars of course. You're celebrating one year in business this month, how have you found business has gone since opening? It's going really well, everyone seems pleased when they come in and the business is growing.

Why should people visit you if they haven’t already? When it's your first baby it can be really daunting knowing where to start on that big list of items you need, so it's definitely worth seeing all the choice available and being able to ask questions

face to face. The brands at Little Star are fantastic quality and I always try to be fair with pricing, usually, 10% lower than UK RRP. 01534 862114 Liberty Wharf, St Helier www.littlestarjsy.com

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FOR THE MEN

Keep it casual at Murphy’s 2.

Crosshatch hoodie £25 and Brave Soul joggers £18

Tokyo Laundry blue shirt £22

Style Tip: Colour Not everybody has the confidence to wear bright colours, but there are subtle ways to add flashes of colour throughout your outfit. Typically you will find discrete patterns or lively shades on jacket linings, pocket squares or even fun socks, but why stop there? Dress shoes can be spruced up with colourful laces, either complimentary or contrast colours will work, so it really depends on personal preference. Another playful way to introduce some colour into your wardrobe is by changing the buttons on a basic

Brave Soul black jacket £35/ Brave Soul khaki bomber £26

Hapi gents

Cloudventure Trail Shoe from ON Running Ladies and Gents £109

Topview Pullin Boxer Shorts £25

Owly T-Shirt from Animal £19.25

1, 2, 3 - Murphy’s Menswear, West Centre, St Helier | FB: Murphy’s Menswear 4, 5, 6 - Hapi, Liberty Wharf, St Helier | 01534 498057 | www.hapilifestyle.com

shirt. Stick to one bold colour, a theme or use completely different multi-coloured buttons.

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Hair & Beauty

All Change By Anita Brown, Bonita Hair and Beauty I remember when I was younger (not so long ago) seeing an advert on the television for a well know hair colour. The beautiful actress Jane Seymour, who had recently stared in “Live and Let Die”, was swishing her hair all over the television screen, showing off her super shiny, just blowdried hair. What amazed me was how a ‘little box’ of hair colour she was holding in her hand could colour all that hair, let alone the fact she was a multimillionaire who could afford to have her hair blowdried everyday! But I suppose as she was a super sought after actress at the time ‘she was worth it’! It wasn’t till I was older and wiser that I realised the power of advertising and the love affair we all have with wanting to copy what we see everyday, wether on the television or the latest magazines and more recently social media.

Unwind at BFB Beauty Have you had a long week in work or just in need of a pamper session? Badis Beauty will leave you feeling relaxed and rejuvenated. Enjoy a 30 minute back, neck and shoulder massage for only £25 or upgrade to a one hour, full body massage for £50. Are your nails looking a bit tired? Treat yourself to a Gelaze manicure/ pedicure where you will have your hands/ feet soaked, cuticles shaped and gel polish applied for only £21 / £23.50. Waxing treatments are available and include eyebrow/lip/chin £7.50, underarm £10, bikini line £10 and legs from £15.

Lash and brow tints are only £7.50 each or £14 for both. Lash treatments are available by appointment only. A 45 minute lift, volume and length treatment costs £35 whilst half or full lash extensions are available from only £40. A 24 hour patch test will be required prior to treatments so make sure you factor this in when booking your appointments. A full list of treatments can be found on the Facebook page BFB Jersey. We are also on Instagram and Pinterest. Be Fashion be Beautiful! 23 Bath Street, St Helier For bookings please call one of the team on 867815

Hair colour is our industries most popular service. With just over 70% of ladies and men {yes I did say men} colouring their hair regularly. Then it made sense, of course you are always going to get the competition with home kits versus a salon professional hair colour, but what do you choose? I’ve lost count of how many hair rescues I have done usually around the festive season when money is tight - so you decide, is it a false economy? There is always going to be a market for colour, we as a nation definitely do not want to ‘grow old gracefully’ but surely you would not want to risk your most precious attribute? As a professional stylist, we have the tools, knowledge and products to change a clients look dramatically, but safely. I say safely as we know allergic reactions can cause untold damage with stories every day about

allergic reactions and hair breakage. With hundreds of colour to choose from, how do you know which colour suits you? As I explained to a client the other day, we all have different skin tones and base colours to our own hair naturally. With colour swatches that can be put against your skin, our stylists can show what you will look like before you take the plunge! I had a lady not so long ago who regularly coloured her hair at home saying it was just so easy and, dare I say it, cheaper. The only problem was that over time her hair was getting darker and darker even though it was a light brown colour that was being used. My client was now getting a black and white scenario as her roots grew through. I had to explain that it is almost impossible to just apply colour to the re-growth yourself as they will always get what we in the trade call an overlap situation. You can imagine how delighted I was when I saw an appointment had been made for us to transform her. The

result was amazing! Our lovely client could now go a little longer between visits as this dark, dull colour had been taken out and replaced with a beautiful softer shade. With the help of colour additives we can strip old colours out and put new ones in. What is colour additives I hear you say? Well we have recently received an amazing product called Olaplex you may have read about it in articles, it’s huge all over the world, with many celebrities using it to change their colours from brown to blonde (usually a hair stylists nightmare) and now recently greys, blues and pink hues which can last longer, as before they would simply fade out. It works on the inside where all the magic happens helping to rebuild bonds that are often broken with the constant use of hairdryers, curling and straightening appliances. The product can be used directly into colour to minimise damage great for our blonde clients or used as a stand alone treatment for a strong super shiny result lasting three months or longer with a home option. With the summer now coming to an end, what a perfect time to replenish your hair, tone down the brassy tones and take care of you! T: 01534 720081 W: www.bonitahairandbeauty.com FB & Insta: Bonita Hair and Beauty

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Massage helps lift depression Taking time for a massage is as important for people dealing with depression as it is for people dealing with arthritis, sports injuries and carpal tunnel syndrome. It can also help with feeling beautiful about yourself due to the relaxation of the massage and increasing self-confidence. More than a dozen studies that revealed how a massage can fight depression by lowering cortisol levels.

Can stress turn our hair grey? It has been said that stress can make you go gray, or cause you to lose your hair. But can it? Even though you sometimes feel like tearing your hair out because of personal, economic, and workrelated stress, stress isn’t likely to be the direct cause of hair turning grey. Most of us find our first 'greys' by the time we turn 30, usually at the temples, then later, across the scalp. While many people find the salt and pepper look appealing, others go to great lengths to conceal their locks. The grey hair 'rule of thumb' is that by the age of 50, half of the population have lost the colour in 50 per cent of their hair. When researchers tested this rule, they found that 74 per cent of people aged between 45 and 65 had grey hair, with an average intensity of 27%.

What causes grey hair? Genetic factors appear to be important in determining when we turn grey. Identical twins seem to go grey at a similar age, rate and pattern, however we're yet to identify the controlling genes. Early greying occurs in premature ageing syndromes such as Hutchinson's-progeria and Werner syndrome, where every aspect

ageing in the body is accelerated. Premature greying can also be seen in people affected by pernicious anaemia, autoimmune thyroid disease or Down syndrome.

Stress and grey hair... Legend has it that Marie Antoinette’s hair turned white the night before she was guillotined. Presumably the stress of impending decapitation caused her locks to lose color within hours. Extremely unlikely, scientists say, but stress may play a role in a more gradual graying process. “It’s the gradual depletion of melanocyte stem cells that leads to the loss of pigment.” says David Fisher, professor of pediatrics at Harvard Medical School. Does stress accelerate this demise of the melanocyte population? “It is not so simple,” Fisher says, noting that the

process of graying is a multivariable equation. Stress hormones may impact the survival and/or activity of melanocytes, but no clear link has been found between stress and gray hair. In short, scientists are beginning to gather clues that stress can hasten the graying process, but there is no scientific evidence demonstrating a cause-and-effect relationship.

So, why doesn't pigment production turn back on? At the end of each hair cycle, some pigment-producing melanocytes become damaged and die. If the melanocyte stem cell reservoir at the top of the hair follicle can replenish the bulb, this keeps pigment production going. But when the reservoir of stem cells is exhausted, pigment production stops and the hair turns grey.

“In short, scientists are beginning to gather clues that stress can hasten the graying process, but there is no scientific evidence.”

Cortisol is the body’s response to stress, and massage therapy lowers it by as much as 50%. At the same time, massage provides many benefits and can also increase the levels of serotonin and dopamine, which are both neurotransmitters that help stabilize your mood. Results of a massage The International Journal of Neuroscience studied a group of people with spinal cord injuries who were also

suffering from depression. Twice a week for five weeks, half the patients received two 40-minute sessions of motion exercises while the other half received two 40-minute massages. Both groups improved their physical abilities during that time, but the people who received massage therapy also became less depressed. So even while exercise has long been accepted as a means of combating depression, massage not only provides additional benefits but can also relieve stiffness and soreness resulting from physical exercise. Commitment to yourself Reserving some specific time for a professional massage, customized to address your personal needs, makes it easier to remember that you deserve to feel good, look good and that you’re taking important steps to make it happen.

Physical beauty is more than just good looks There is more to beauty than meets the stranger’s eye, according to results from three studies examining the influence of non-physical traits on people’s perception of physical attractiveness. The results, which show that people perceive physical appeal differently when they look at those they know versus strangers. In many studies evaluating physical attractiveness, people are often shown an array of strangers’ photos, computer-generated images or line drawings and asked to identify which ones, based on differences in physical features, are most attractive. Results from these studies suggest that physically attractive traits include high degrees of bilateral facial

symmetries, such as eyes that are identical in shape and size, and waist-to-hip ratios of 0.7 for women and 0.9 for men. You can find study after study that focuses on which waistto-hip ratios or particular facial features people find physically attractive, and these studies have captured popular attention. While studies do show which features people find physically appealing after just a glance, they overlook the non-physical traits that may influence a person’s perception of another’s beauty over time. In other words, people may see physical attractiveness differently when they know that person’s other qualities, usually invisible to strangers.

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Food & Drink

THE TASTE OF OCTOBER (All of our recipes are gluten free, but you can adapt them if you don’t need to follow a gluten free diet.)

Eat your pumpkin Pumpkin carving for Halloween? Cutting scary faces into the squash may be a fun activity to do with the kids, or your friends – we’re not judging, but make sure you reap the full benefits of this vitamin packed fruit. According to the Pumpkin Rescue campaign, only a third of UK residents cook the scooped out pumpkin. As a result, 18,000 tons of perfectly edible squash is tipped straight into the bin every Halloween – weighing the same as 1500 double decker buses! Halloween is increasingly popular in the UK, Asda alone now sells more than 1 million pumpkins every Halloween! We seem to have ignored a crucial part of the US tradition though: cooking with pumpkins rather than throwing them in the bin. “With household food under pressure it’s time we rescued the pumpkin,” said Trewin Restorick, whose charity, Hubbub, commissioned the poll, and is behind the Pumpkin Rescue campaign.

Sausage, pumpkin & apple roast Seasonal and hearty, this is a quick, “throw together” dish for through the week.

• Salt and pepper to taste

Serves 4

For the gravy: • 3 tbsp butter

Prep: 10 mins | Cook: 40 mins Total time: 50 mins

• 3 tbsp cornflour

Ingredients • 1 pumpkin, peeled and cut into large chunks • 8 sausages • 2 medium red onions, peeled and cut into wedges • 2 apples, cut into wedges • juice of 1 lemon

• Olive Oil

• 450 ml chicken or beef stock • 3 tbsp maple syrup

Instructions ■ Preheat oven to 200C. ■ In a large roasting tin, combine pumpkin, onions and apples with lemon juice, salt, pepper and a little freshly grated nutmeg. Add the sausages and a couple of

tablespoons of olive oil and bake in the oven for about 40 minutes. ■ Meanwhile, In a small pan, melt the butter over a medium heat. Whisk in the flour and gradually

add the stock and syrup, stirring until thickened. ■ Serve with potatoes, mashed or boiled, and a generous portion of gravy.

Sweet pumpkin bread This gluten free pumpkin bread is soft, sweet and melts in your mouth. with its rich nutty flavours and strong pumpkin taste, its the perfect autumn snack - just serve with a freshly brewed cup of tea.

Pumpkin spice Pumpkin spice is a staple spice of many autumn recipes but it can be quite expensive. Make your own with this quick and easy recipe and start making lots of tasty treats including lattes and cakes :)

Serves 8 Prep 10 mins | Cook: 60mins Total time: 85 mins Ingredients: • 100g gluten free flour • 30g coconut flour

There are so many things you can do with pumpkin, the obvious dishes include soups, pies and tarts but you can be as adventurous as you like. The seeds are also edible and are an excellent source of dietary fibre amongst other health benefits. Once washed and drained, toss them in olive oil or butter and roast for 45 minutes at 150C.

• Freshly grated nutmeg

• 1/2 tsp sea salt • 1/2 tsp baking soda • 1 tsp pumpkin pie spice • 175ml pumpkin puree • 85ml maple syrup • 4 tbsp coconut oil • 3 large eggs

Instructions: ■ Preheat oven to 160C ■ Combine eggs, coconut oil, maple syrup and pumpkin puree in a bowl. ■ In another bowl, combine flours, salt, baking soda and pumpkin pie spice. ■ Mix both bowls together until well blended. ■ Pour into greased loaf pan and bake for 45-60 minutes.

Ingredients: • 3 tbspground cinnamon • 2 tsp ground ginger • 2 tsp ground nutmeg • 1 ½ tsp ground allspice • 1 ½ tsp ground cloves Instructions ■ Mix the spices together in a small bowl and store in a small airtight jar.

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Reader recipes Homemade cookies

Roasted pumpkin hummus This dip is slightly thicker than your average hummus, but tasty nonetheless.

Combine peanut butter, oat and banana. Add cinnamon and vanilla extract to taste. Bake in oven at 160C.

Rosemary wedges

Prep: 10 mins Cook: 40 mins Total time: 50 mins Ingredients • 50g pumpkin seeds • 50g pumpkin flesh • 2 gloves garlic, chopped • 1 tablespoon olive oil • 1 teaspoon smoked paprika • 1 teaspoon chilli powder • 200g drained chickpeas

Chop potatoes into wedges and cover with oil, salt, pepper and rosemary. Bake in the oven for 30 minuntes.

• juice of 1 lemon • salt and pepper, to taste • pita bread or crisps

“Great menu and specials. Great service and very pleasant staff.” - Tripadvisor review

Eat, drink & relax Join us at Murray’s for an experience you won’t forget! In the heart of St Aubin, we’re open every day from 9am - 9.30pm

These pumpkin and oat pancakes are incredibly easy to make and will keep you full for hours.

All parties welcome - to reserve a table please call 747963 or email info@murrays.je

Makes about 6 pancakes

View our menus online www.murrays.je

Prep: 10 mins | Cook: 10 mins Total time: 20 mins

The Festive Menu

Ingredients • 200g pumpkin flesh • 2 eggs

Available from Monday to Thursday £21.95

• 90g gf rolled oats •1 tbsp vanilla extract

A 10% service charge is added to tables of 5 or more

• 1 tbsp maple syrup • 2 tbsp almond milk • 2 tsp ground cinnamon • 1 tsp ground ginger • 1/2 tsp fine sea salt • 1/2 tsp baking soda

Instructions ■ Place all of the ingredients in a blender and blend until smooth. ■ Allow the batter to sit for about

Halloween party food

Instructions ■ Preheat the oven to 150C ■ Add the pumpkin seeds and flesh to a baking tray and toss with oil. Add the paprika, chilli powder, garlic, salt and pepper and roast for approximately 35 minutes until the seeds are cooked through and the flesh has softened. ■ Add the pumpkin seeds and flesh to a food processor and blend into a smooth paste, scraping down the sides as needed. Add the chickpeas and pulse, adding the lemon juice, salt and pepper as desired. ■ Serve with toasted pita bread or crisps.

Pumpkin and oat ﬂuﬀy pancakes

• 2 tbsp melted coconut oil

5 minutes while you warm a lightly oiled pan over low heat. ■ Pour a small amount of the batter into the hot pan and cook for 2-3 minutes, or until bubbles form around the edges of the

pancake. Flip it over and continue to cook for another 2 minutes. Repeat this step until all of the batter is gone. ■ Serve immediately with maple syrup and fresh fruit.

Christmas Day Lunch £39.95 per person A 10% service charge is added to tables of 5 or more

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Review

The well kept secret is out “But you don’t even like hot spicy food!” my friend exclaimed as we were walking up the sweeping staircase to Saffrons restaurant - located on the first floor of the four star Hotel de France.

we’re used to,” I replied. “Anyway, their marketing blurb says it’s all about a delicate blend of spices, not overpowering flavours and we need to ‘let the food do the talking’ – whatever that means.”

“I know, I know but I keep hearing about this place being a hidden gem and you know I’m really nosy, the set menu isn’t over the top, it’s easy to park right outside and so I just thought it would be a different experience from what

“I’ll remind you of that,” she retorted, “when your eyes are streaming and you’ve got steam coming out of your ears because you can’t handle anything warmer than a bland korma with an extra bit of mild on the side!”

And then we walked into the relaxed bar to be greeted by a very well presented and courteous member of staff who assured me that this was Indian cuisine with a difference and he would happily guide us through the dishes. First order of the evening (accompanied with an aperitif of course) was settling back in the leather armchairs and people watching. I wasn’t sure what to expect to be honest – it was a hotel, it was a week night and the warm summer evening probably meant that all the al fresco options in town were booked out. I was worried that the friend and I, with our 30 year shared eventful history, might be too noisy for our fellow diners who probably weren’t that interested in hearing about yet another stressful day in senior management or a trip down memory lane when we fought over a Wham poster. My concern was completely unfounded as the majority of tables were full and the diverse collection of people – hotel residents, local families, romancing couples and work colleagues - were all having civilised conversations of their own. There was a very contented but lively hum about the place.

To be fair, this comfortable atmosphere was also created by the evocative rich décor of the room – soft red silk materials swathed the ceilings but not in an over stylised imposing Lawrence Llleywen Bowen sort of way (enough tassels to clothe a dance troupe – you get the picture). Light muslin at the opened windows overlooking the Hotel’s gardens and across to the skyline of St Helier billowed softly and as the sun slowly dipped down, the restaurant was tinged in a glowing warmth. I could imagine as light and airy as Saffrons was at that very moment, I could also picture it being cosy and inviting on a dark and wild winter night. My friend pushed the (empty I admit) aperitif glass away from me and with an arched eyebrow, summoned the waiter over with a single look to take our order. She’s magnificent like that. Saffrons’ Manager, Laurentiu, is extremely knowledgeable about the menu options and after hearing our initial selections, he goes further to explain which dishes might better complement each other. The concept behind Saffrons involves healthy food and lighter meals designed to

get your taste buds tingling with interesting and unique spices. The restaurant mixes the Ayurvedic philosophy of ‘balance in all things’ and the talented team of chefs aim to maintain the intense flavours that result from authentic Indian cooking techniques and Asian recipes, all the while ensuring that what they serve is super fresh, wholesome and really appetising. Local produce features extensively as part of Saffrons’ cuisine, especially fish and seafood from our waters paired with locally grown vegetables. This keen focus on seasonality means that the menus offer ingredients at their peak, whilst also supporting local food suppliers and minimising food miles. Our bottle of wine (chosen from an extensive list that caters for all budgets) is now waiting for us at the table and we’re ready to let the food do the talking. And so with impeccable service (not overly intrusive but equally right there when my fork invariably clatters to the floor) the tale begins with the presentation of spiced popcorn - an amuse bouche that is just delightful.

“My friend and I have been lucky in our careers to have travelled to a few far flung places enjoying some hospitality of the finest order and this, quite frankly, is right up there.”

www.jerseypages.info What then follows truly is a dining experience that’s second to none. My friend and I have been lucky in our careers to have travelled to a few far flung places enjoying some hospitality of the finest order and this, quite frankly, is right up there. It is all impeccably perfect - the portion sizes ‘just so’ ensuring that by the end of the three courses you are full with an elegant sufficiency and not rolling out the doors. The presentation is gorgeous – not ostentatious with an unnecessary swirl here or light dusting there – but with such care and attention that the food on each plate really comes to life. Everything has its own aroma, its own taste, its own part to play in balancing the dish and there is a vibrant burst of colour from the fresh vegetables reminding you that life is good and there to be savoured.

adventurous streak took me down the fish route to begin with and I marvelled at the fennel seed crusted seabass fillet, with crab meat polenta, coconut kofta and Konkani sauce. I then really went to town with a vegetarian main – cumin and garlic tossed dal panchmel and am so glad I did as I also quickly realised that there was a softer, gentler side to this innovative style of gastronomy. To our minds, the absolute secret of success? This cooking is the

bread? Laurentiu whispers that these are freshly prepared for each diner just ahead of their meal in the traditional Tandoor clay ovens which the chefs believe breathe a life force into the food. Magical. Desserts in Indian cuisine can be mere afterthoughts but the Manjari chocolate is a thing of beauty and deliciousness and we regretted not falling into its heavenly temptation. Because the timing of the service between courses was very well judged, there was enough wiggle room in our dresses to press on with the homemade petit fours served with aromatic coffee.

“It is all impeccably perfect - the portion sizes ‘just so’ ensuring that by the end of the three courses you are full with an elegant sufficiency and not rolling out the doors.”

My friend’s pork belly starter with king prawns, scallops and a mustard apple chutney on the side, was remarkable. What a flavour combination! And her main course of Kashmiri chilli marinated slow cooked lamb rump was pure melt in the mouth stuff and, as she is the more fiery one with a penchant for pungency, there was the thoughtful accompaniment of Jerusalem artichoke Rogan jus on the side. Since I’m a bit of in for a penny in for a pound sort of girl, my

complete and polar opposite of the traditional Indian cuisine served up in local curry houses. No heavy, creamy, calorific saturated sauces smothering everything, with a plate of poppadum’s on the side. The fragrant spices are used to delicately season not overpower – don’t get me wrong, they still tantalise and tingle the taste buds – but this is about a balance of flavours that just works. And as for the ‘light as air’ Naan

Sated and surprised at just how wonderful our Wednesday evening was, we declined the offer of a night cap in the now candlelit bar (it was a school night after all) and headed to our respective homes to post our own version of events (with glorious pictures) on Facebook to share, share, share with all our friends and contacts. So it’s now no longer such a wellkept secret and the food really did live up to its promise by doing the talking – and what a story it told. RM / CM Booking is essential. To reserve a table at Saffrons restaurant please call 01534 614450 or book online at www.defrance.co.uk

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Jersey’s Most Famous Real Ale Pub CAMRA pub of the year in 2014, 2015 & 2016 Wessex pub of the year 2014 National finalist in 2014

Serving Jersey, Guernsey and UK Real Ales

Where great ale meets great food Look out for our fest menu in October! Lunch Mon - Fri 11:30am - 2:30pm Sunday lunch 12pm - 4:00pm

Dinner Mon - Thurs 6pm - 8:30pm The ever popular

Steak Nights every Tuesday & Thursday The Lamplighter 9 Mulcaster Street, St Helier 01534 723119

CAMRA - celebrating 40 years in Jersey Many of you recently attended the 28th Jersey Beer & Cider Festival at the People’s Park but may not have been alert enough to notice references to the 40th anniversary of the founding of the local branch of CAMRA (the Campaign for Real Ale). The thousands of you who enjoyed the three day event are probably unaware of how dire things used to be in Jersey for those seeking a proper pint of beer to drink. CAMRA started in the UK in 1970 as a consumer organisation fighting to preserve the last remnants of British brewing industry that once spanned the world. Back in 1976 a small group of dedicated local ale fans decided to establish a Jersey Branch of CAMRA. In those dark far off days there was only one small glimmer of light in the darkness that was keg (fizzy) beer, it was the Esplanade public house on the corner of The Esplanade and Anley St, the only pub in Jersey to sell real ale, and only one at that, Bass Ale from Burton with its famous red triangle logo. As the intrepid John Jacques

reported in the Post on the 8th of October 1976, about 40 people gather in the sanctuary of the Esplanade to welcome Joe Goodwin from CAMRA HQ and to set about creating the local Branch, during the evening over 20 new members were signed up and the Branch was duly established. The first Chairman by the way was Mr Jim Hardy who is still alive and well to this day, surely proof that real ale is good for us! CAMRA is now active in many other countries and follows many issues including the preservation of historic and landmark public houses, something we are sadly lacking in Jersey. In 1976 CAMRA had a total membership of about 5,000 people and was fighting an uphill battle, now membership is approaching 200,000 and there is a choice of ales/beers and ciders available that could only be dreamed of back then. So for those who started it all there will be a small celebration at the Esplanade aka Esso, now known as the So Bar, at the beginning of October. For the rest us who enjoy the remarkable choice of beer and cider now available in Jersey, please let us all raise our

glasses in thanks and look to an even better future.

Beginners guide:

The difference between real ale and other beers There are a huge range of different beer styles, each with different qualities, tastes and strengths, but each falls into one of two main categories; ale or lager. The key difference between ales and lagers is the type of fermentation. Fermentation is the process which turns the fermentable sugars in the malt into alcohol and carbon dioxide. Lagers are made using bottom-fermenting yeast which sinks to the bottom of the fermenting vessel and fermentation takes place at a relatively low temperature. Authentic lagers then undergo a long period of cooled conditioning in special tanks. Ales, which includes bitters, milds, stouts, porters, barley wines, golden ales and old ales, use top-fermenting yeast. The yeast forms a thick head on the top of the fermenting vessel and the process is shorter, more vigorous

and carried out at higher temperatures than lager. This is the traditional method of brewing British beer. There are over 5,500 different real ales brewed regularly in the UK. With such an amazing range of different beer styles it’s no wonder that tasting British real ales has become every bit as sophisticated as tasting wine.

Reasons to try Real Ale: • It is made from natural ingredients • It’s refreshing and cool • It goes well with food, try real ale with your meal instead of wine for a change • It’s excellent value for money because you don’t have to pay for the advertising of global brands • Ale is a rich source of vitamins and has genuine health benefits when drunk in moderation • Beer is not fattening when drunk in moderation; in fact real ale contains no fat at all! • By buying locally-brewed ale you are supporting local jobs and the local economy

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News

Don’t miss Purple Rain: A celebration of Prince Join us on Friday 28th October at The Drift as we pay tribute to one the greatest artists the world has ever seen - Prince (1958 –2016).

• Full 8 piece live band • On Stage from 8.30pm • Supported by DJs Craig Alder & Tam • Free Entry • Over 21’s

FLOUR patisserie Flour is a local patisserie offering modern contemporary cakes and cupcakes.

Purple Rain are a world class live celebration of the music, life and legacy of Prince.

Kirstie Taylor (founder) studied French patisserie at Le Cordon Bleu London in 2015 then moved back home to Jersey to open Flour.

This full 8 piece live band delivers a non-stop, hit packed show spanning more than two hours! Complete with backing vocals, horn section, keys and of course Jimi Love as the unsurpassed Prince.. Expect to see, hear and feel all of the hits from one of the most loved Artists of all time. 1999, Little Red Corvette, Purple Rain, Kiss, Diamonds And Pearls, U Got The Look, When Doves

Cry, Cream, I Wanna Be Your Lover and so many more..

“authentic and on the money”, don’t miss your chance to see Purple Rain.

Hailed by original Prince and the Revolution drummer Bobby Z as

For table bookings please email: james.curtiss@theroyalyacht.com

Flour have an extensive cupcake menu, their most popular flavours are Salted Caramel, Chocolate Hazelnut & White Chocolate & Raspberry. In addition to this Flour also offer a bespoke

Fine Fish, Game & Poultry Suppliers

• Freshly cooked Crab and Lobster

• Fruit Des Mers • Line Caught Local Bass & Mackerel 27-28 Beresford Market, St Helier | 01534 877033

cake design service catering for all occasions including weddings. Their cakes are hand decorated which means that every cake they bake is one of a kind. Fresh flowers, fruits and edible gold and silver leaf are just some of their typical decorations. For orders and enquiries visit www.flourpatisserie.co.uk and keep up to date with new ﬂavours, market locations and promotions at facebook. com/ﬂourpatisserielimited

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Property & Home Living

Business is booming With a new brand and a further expansion, business is booming at MyPad. We had a quick chat with Paul Clark to see how things are going…

2 storey site in West Centre, 12 months later we sublet the area over the unit next door to make a large open plan space.

Wow, how are things now? Hi Paul, you’ve had a lot going on recently, but how did the MyPad journey begin? In 2013 we started MyPad.je as an online only business – basically me and a van – with my oldest son helping in the evening and weekends. It was a real struggle to begin with and I was responsible for every section of the business – including assembling furniture, administration, buying etc.

Well we’ve come a long way in 3 years, we’ve quadrupled in size. We now have 6 staff, plus me. We are also very focussed on our social media presence, we use it extensively to help push new products. We have just refurbished again, removing the first floor office to allow room for our new brand, La Forma.

A new brand? Tell us more… We found it difficult to even open a bank account as the majority would not touch anyone with an online only business. We eventually took a concession space in Morton & Morton and then in 2014 we moved into our

La Forma - Barcelona living, is a cool, new Spanish brand. They are big in Australia and Europe but have now expanded into the UK market. They contacted us out of the blue to see if we wanted to represent them in the Channel Islands.

La Forma has a contemporary, urban feel – perfect for today’s modern apartments. They offer an eclectic range of accessories and have every area of the market covered from beds and tables to lights, rugs and accessories. Every week they add in excess of 100 new products to their collections which is fantastic as people change their furniture much more regularly than they used to.

If I ordered a piece, how long would it take to arrive? Well, gone are the days where we had to wait 8 – 10 weeks for a piece of furniture to arrive - we can have a piece in Jersey within 2 weeks via St Malo. We’ve recently began targeting the UK by using suppliers who deliver direct to the clients door – it’s new but has begun relatively well and is showing strong potential. We are also looking at a new offer that can cover the essentials side of the home for the Channel Islands only.

Home Accessories

Gorgeous gifts @ The base, West Collections One stop shop - gift buying made easy. New, new new - a fantastic selection of greeting cards now available.

Finally, what’s in store for the future? In 2017 we will be reinvesting in our website, keeping it current and in line with the current trends. We’ve just launched online only in Guernsey but we are currently looking for premises there so we are excited to see what the future holds.

Coastal metal candle holder £79

Kenzy deco star £49

Impress your guests with glamorous champagne accessories

New collection of seriously scented candle tins with a sparkly finish

Zingy copper 3 tables £259

One of our most popular products is the very realistic, and extremely tasty, Schokolat chocolate spanner. It might not stop a leaking pipe, but it is certainly irresistible!

Lua branch candle holder £15.99

1, 2, 3, 4 - MyPad, West Centre, St Helier | 01534 510742 | www.mypad.je

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5, 6, 7 - The base at West Collections, Les Quennevais Precinct, St Brelade | 01534 491342

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Furniture Design History Furniture design has been a part of the human experience since the beginning of history. Below we’ve outlined just some of the different periods of furniture design which should give you a basic overview of the timeline of furniture design. ANCIENT EGYPTIAN 3000 - 2000 BC The hyperarid climatic conditions of Egypt were perfect for the preservation of organic material. There were two severe sides to the furniture excavated, the intricate gold gilded ornate furniture found in the tombs of the Pharaohs and the simple furniture for the ordinary Egyptians. ANCIENT GREEK 2000 - 300 BC Characteristic of this early furniture were highly influenced by the furniture of the ancient Egyptians but in the 4th and 5th centuries, once the Greeks developed their own style, furniture became less square and rigid and more curved and flowing.

MEDIEVAL FURNITURE 500 BX - 1450 AD The furniture of the medieval period is very distinctive in style. Its most notable characteristics are ornate wood carvings on the border of chairs and canopy beds, garish structural layouts and colours that are basically grey, beige or black. RENAISSANCE 1350 - 1550 AD The Italian Renaissance of the 14th and 15th century marked a rebirth in furniture design, often inspired by the Greco-Roman tradition. These designs were distinctly different from that of Medieval times and were characterized by opulent, often gilded designs that frequently incorporated a profusion of floral ornamentation. COLONIAL 1500 - 1754 AD Across the water in the United States, during the early Colonial period, most

furniture arrived along with the first immigrants. They brought furniture pieces typical of the Jacobean and Carolean periods in Britain with them, and then later made their own furniture in a similar style. These pieces were generally sturdy and heavily carved, many with turned legs and bun feet. ROCOCCO 1725 - 1775 AD In the eighteenth century, furniture design began to develop rapidly, although there were some styles that belonged primarily to one nation, such as Palladianism in Great Britain or Louis Quinze in French furniture, others, such as the Rococo and Neoclassicism were commonplace throughout Western Europe. In reality the term ‘18th-century furniture’ therefore refers to a wide variety of styles. REVIVAL 1800 - 1900 AD The 19th century was marked by the Industrial Revolution,

which caused profound changes in society. With increasing working populations in cities, the rise of a new class of wealthy of furniture buyers, together with the arrival of mass-production and the demise of the individual craftsman-designer, the gradual progression of furniture styles that had developed through the previous centuries was replaced by a raft of imitation or revival styles. ART NOUVEAU 1890 - 1914 The name “Art Nouveau” is French for ‘new art’, and it emerged in the late 19th century in Paris. The style was said to be influenced strongly by the lithographs of Czech artist Alphonse Mucha, whose flat imagery with strong curved lines was seen as a move away from the academic art of the time. Art Nouveau furniture used lines and curves as graphical ornamentation and hard woods and iron were commonly used to provide strong yet slim supporting structures.

ART DECO 1925 - 1940 AD The Art Deco movement began in Paris in the 1920s and it represented elegance, glamour, functionality and modernity. Art deco’s linear symmetry was a distinct departure from the flowing asymmetrical organic curves. Art deco experienced a decline during the late 1930s and early 1940s when it began to be derided as presenting a false image of luxury. MODERN 1930 - 1945 AD Born from the Bauhaus and Art Deco streamline styles came the post WWII Modern style using materials developed during the war including laminated plywood, plastics and fibreglass. The forms of modern furniture sought newness, originality, technical innovation, and ultimately conveyed the present and the future. Words by Padraig Cahill

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Auction buyers premium revealed Words by Stephen Cohu If you are considering sending your possessions for auction overseas then the following will be of interest to you. If you aren’t then just have an interesting read about how to charge money for a service you don’t provide, generally frowned upon elsewhere but perfectly legitimate in the world of auctions!

the point of sale, ie the price the item is sold for is not the final price but subject to a further additional charge. This buyer’s premium in many cases is now over 25%, 30% including VAT so an item sold in auction for £1000 will actually cost the purchaser £1300.

The buyer’s premium is a fee paid by the buyer at an auction even though they receive nothing for it. It is effectively a surcharge earned by the auction house for allowing the eventual buyer and the underbidder to inform them what an item is worth with only an inflated bill in return!

This additional commission is rarely disclosed to sellers when items are being consigned for sale because the buyer, not the vendor, pays it. In nearly all walks of life, an agent has to disclose to the vendor the total commission they have earned from a transaction. Not so in the auction business and vendors remain unaware of the additional money earned by the auctioneer.

These are a contentious issue since they were introduced over 30 years ago. The bigger auction houses have yet again increased their buyer’s premiums. This is the additional charge made to the buyer by an auction house on top of the hammer price at the sale. UK Trading Standards are currently investigating the fact that this charge is not made transparent at

For example someone selling a house at an agreed 1% commission rate would be furious if they found the estate agent had charged the buyer an additional 2% on top! If this was not disclosed then in all legal situations the vendor has the right to claim this additional commission back as the buyer will have reduced his price paid to allow for the additional 2%.

This is exactly the same as happens in auctions, particularly for items that have an easily determined value. The vendor ultimately pays the full commission even though they are only charged part of it. If an auction house disclosed to a vendor they were earning between 40% and 50% commission on a sale the vendor might think twice about consigning an item rather than selling it to a reputable dealer. I have never known an auction house to disclose the buyer’s premium to a vendor and even when I explain it they don’t understand it.

A Simple Example of how a Vendor effectively pays all the Commission: A silver tray weighs 80 troy ounces. Assuming the tray is only worth its metal content as it is worn or bears a rather unappealing inscription it would have a current scrap value of approximately £1000. A dealer may buy it for the metal to leave himself a profit of say £100-£150 so he would offer perhaps £850-£900 for it. Let see how that compares to an auction (Image below):

The table is split into two, the top half showing charges paid by the buyer, the bottom half showing charges paid by the vendor and the net final payment. The buyer has reduced his top bid to £630 to allow for the additional charges he must pay. The vendor has effectively paid commissions and charges of £363 representing nearly 43% of the amount paid by the buyer! No wonder auctioneers don’t tell vendors about the buyer’s premium! That is not to say that auctions are not a good way of selling certain items. If an item is of potentially substantial value but that value is difficult to establish without exposing the item to a wider audience then auction may be the way forward. Substantial value I would put at least £5,000. It is also true that occasionally lower

value items sell for inexplicably high sums because two people are desperate to own them. At the very top end, pieces can make breath taking sums at auction if there is sufficient competition. If there is no buyer it will remain unsold and homeless! It is all rather complicated but very simply in order to pay £850 total a dealer will bid a maximum of £630 in auction to allow for VAT and buyer’s premium of £220. The vendor then pays charges of £143 leaving a net payment of £487. £363 swallowed up in charges! Sensible advice is never sell silver that has a fixed metal value or gold or gold bullion at an auction where a buyer’s premium is charged as charges will consume a considerable portion of its actual value. The same goes for items that would sell for more here like works by Edmund Blampied and pieces of Jersey silver.

“This additional commission is rarely disclosed to sellers when items are being consigned for sale because the buyer, not the vendor, pays it”

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BUYING GOLD, SILVER & JEWELLERY SPECIAL BUYING EVENT

WEDNESDAY 5 OCTOBER TO SATURDAY 8 OCTOBER & WEDNESDAY 12 OCTOBER - SATURDAY 15 OCTOBER FREE VALUATIONS ON ALL ITEMS BROUGHT TO THE SHOP CASH IN YOUR UNWANTED JEWELLERY AND EFFECTS WE DON’T JUST BUY SCRAP - WE BUY FINE JEWELLERY FOR FINE PRICES! DIAMONDS, EMERALDS, SAPPHIRES, RUBIES, AQUAMARINES. WE ALSO BUY ALL COINS, SOVEREIGNS, KRUGERRANDS, PRE 1947 SILVER COINS, AMERICAN EAGLES, MEXICAN GOLD PESOS, AUSTRIAN GOLD CORONAS. ALL MEDALS WANTED ALSO ALL VINTAGE AND CONTEMPORARY WRISTWATCHES WANTED. ALL SILVER CUTLERY, TROPHIES, ANYTHING AND EVERYTHING MADE OF SILVER. UNSURE OF WHAT YOU’VE GOT? BRING IT TO US FOR A FAIR AND HONEST APPRAISAL.

ALL ORIENTAL ITEMS WANTED

PORCELAIN, BRONZE, CHINESE SILVER, JADE, SOAPSTONE, EVERYTHING CONSIDERED

ALL ANTIQUE ITEMS WANTED VINTAGE LOUIS VUITTON LUGGAGE ALL VINTAGE LEATHER CHAIRS, CHESTERFIELDS, CLUB CHAIRS FREE NO OBLIGATION HOUSE VISITS FOR ALL BULKY ITEMS!

STEPHEN COHU

LA GRANDE ROUTE DE ST LAURENT, ST LAWRENCE, JERSEY, JE3 1NJ (NEAR ST LAWRENCE PARISH CHURCH)

OPEN WEDNESDAY TO SATURDAY 10AM TO 5PM TELEPHONE 485177 FREE CAR PARK TO REAR AND AMPLE FREE PARKING ON THE ROAD

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Joao Marques new mobile showroom now available Great prices on all hard maintenance Joao Marques, the wellestablished landscaping company, is ready to introduce its new Mobile Showroom to islanders this month. The Mobile Showroom, which has been on the agenda for Joao for some time now, is set to make life a lot easier for customers who may be looking to improve their home. The new showroom will be stocked with various paving, decking, turf and more. Joao Marques wants to offer

something different with this new, exclusive service whilst keeping his prices low. From October to February 2017, Joao Marques is offering lower winter prices on hard landscaping. Bookings made throughout October will receive up to 15% discount. Joao Marques has always offered highly competitive rates, full service (design and construction on both soft and hard landscaping) and the skill set of the most experienced team of professional landscapers on the island.

“A year’s contract costs less than £1 per day which is a small price to pay for Joao Marques to look after your home maintenance”.

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Home Fires is an

Get the tool box out, autumn is the time for DIY With temperatures much lower and Christmas around the corner, autumn is the ideal time to carry out those home improvements you’ve had on your mind. Whether it's fitting fireplaces in time for the winter months, increasing the home's value with a new granite kitchen worktop or simply a refreshing paint job, over half of all home owners will undertake some sort of home improvement in autumn according to propertywire.com. The most common 'big' renovations are said to be creating indoor offices with a dual purpose - i.e. including a sofa bed so that the room can be used to put up visitors. Parents are apparently 'sprucing up' play areas so that their little ones have somewhere in which to be active when it's too cold to step outside. If you’ve recently stepped onto the property ladder, there’s no need to feel intimidated, whilst home renovations can be tiring and expensive they can also be fun and rewarding.

homemakers (38% of our informants) for whom there is no option but DIY. Some of these people are reluctant first-time DIYers. They would much prefer to hire professionals, but can't afford to do so. Putting your stamp on the place Even those who have bought a brand new 'starter home' will feel compelled to add personal touches to disguise its otherwise bland and expressionless nature. Putting a 'personal stamp on the place' was one of the most frequently reported motives for DIY, with 72% of sample seeing this as being a very important aspect. DIY for fun For a significant minority of first-timers (28%), DIY is seen as a novel and entertaining pastime. It is not really work, but something akin to entertainment, shared by both partners and even the children in the case of young families. "It's just great fun" enthused one of our sample.

Over 400 potential informants were approached by researchers from Social Issues Research Centre (SIRC). Of these, 140 were assessed as being relatively inexperienced in DIY and fitted the required 'first-time DIYer' category. These individuals were invited to participate in an interview lasting between 10 and 30 minutes.

DIY as therapy "It's therapeutic isn't it? I'm always in my own little world when I'm doing DIY – it's great." Said one of the interviewees. For others it was their way of getting rid of stress after a long day at work – a way of switching off and using the repetitive nature of many DIY tasks as a way of relaxing. Others hinted at a similar process, where DIY was almost an end in itself, rather than just a means to achieving a better home.

DIY as necessity There is a significant number of young

Whatever your reasons are for home improvements, write a list, make a plan and have fun!

We now supply the finest kiln dried logs.

Competitive prices! From sustainable European Forests. Maximum Efficiency from your Stove.

independent company based in Jersey, specialising in the installation of all kinds of fireplaces, stoves and

chimneys. We can advise you on the ideal products and services you may require and produce accurate quotations accordingly. We also line chimneys, design and install prefabricated flu/chimney systems. We fit solid fuel (wood and coal) and electric appliances. Our installers are HETAS trained.

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Business, Finance & Law

The Busy Queen Bee on customer service Is online shopping killing your business? Are your employees disengaged? Are you handling complaints eﬃciently? Do you really know what your customers want? According to a recent Walker study showed that 86% of customers will pay more for a better customer experience by 2020... Why is exceptional customer service so important? Because new expectations have been created in terms of value, service and experience against which the average high street shop has in many cases simply failed to deliver. Is good customer service good enough? No, of course NOT, you want to give EXCEPTIONAL, not just good, customer service… and the trick to do this is CONSISTENCY. Exceptional customer service is about putting customers at the heart of your business every steps of the way. After all, they are what keeps your business going. No customers = No business! A smile and a welcome is simply not enough to be considered ‘good customer service’ in today’s competitive retail industry. We have entered the initial phases of another economic downturn and as economic activity slows down

and internet retailers capture more of the market, brick and mortar retailers are cutting their losses. How we shop has quite simply changed beyond recognition, shops are closing down rapidly and retailers are finding that there are some local communities that can no longer support them. Creating a service culture in your retail business with exceptional customer service means: • less complaints • less damaging social media comments • fewer negative reviews • reduced churn • more loyal customers Which will result in more motivated staff, higher sales figures, and a buzzing business. As a small retail business owner, you must continually evolve to meet the changing needs of your customers. I know you are spinning so many plates, one minute you are ordering stock, the next you are the marketing manager, and the next you are cleaning or putting a new window together. Having to spend money on anything is always an issue, and I am sure you are looking how to save money rather than how to spend it, and of course, you also want to see an immediate return on your investment.

“It’s time to get your customer service journey started and start thriving in your business by delivering exceptional customer service.”

“By delivering exceptional customer experience you inﬂuence customer behaviours, thoughts and emotions.” By delivering exceptional customer experience you influence customer behaviours, thoughts and emotions every time your customers walk through your doors. Delivering exceptional customer service is about: • building strong rapports within your business (with your internal customers) to make your business run more efficiently, reduce staff turnover and increase their engagement. • giving your paying customers the ultimate customer service experience, so that they will buy

more from you, return again, and recommend you. Which ultimately increases your bottom line, turning your business into a thriving and buzzing business. Imagine… • Having more customers through your doors • A higher shopping basket • Increased employee retention • Going on holiday or even just having one whole day off ! Here is the truth of the matter people want to come to your shop, they don’t want to buy online,

they don’t want to buy from big superstores with no personality, people want to buy from small retailers who genuinely care about them, they want to help the local community. So, what are you waiting for? Let’s bring customers back to your shops so they can buy from you, return to you and recommend you. It’s time to get your customer service journey started and start thriving in your business by delivering exceptional customer service. www.deliverexceptionalcustomer service.com

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Amazon were fined £65,000 for ﬂying dangerous goods The online giant tried to transport lithium-ion batteries and flammable aerosols between 2014 and 2015. It was found guilty at Southwark Crown Court of causing dangerous goods to be delivered for carriage in an aircraft in breach of air navigation rules. The prosecution had been brought by the Civil Aviation Authority (CAA) under the Air Navigation (Dangerous Goods) Regulations 2002. The items were destined for flights in and outside the UK in four shipments between January 2014 and June 2015. They were only discovered when the cargoes were screened by Royal Mail before departure, and seized before they could reach the aircraft. The court heard that Amazon had tried to ship a lithium-ion battery to Jersey on a day before 7 January 2014, and a flammable gas aerosol to Romania on a similar date. Another shipment, destined for Ireland contained another aerosol, while Amazon illegally tried to send two more lithium-ion batteries to Northern Ireland between 12 May and 3 June 2015. The CAA's general counsel, Kate Staples, said: "There are important

international and domestic restrictions to prohibit the shipping of certain goods that pose a flight safety risk. "These dangerous goods include lithium batteries, which are banned from being transported as mail or cargo on a passenger aircraft unless they are installed in or packed with equipment." Prosecutor Martin Goudie, told the court: "Under the right circumstances the batteries, even new, undamaged batteries, could overheat, potentially causing burns, explosion or a fire." In a statement, Amazon said: "We ship millions of products every week and are confident in the sophisticated technologies and processes we have developed to detect potential shipping hazards. We are constantly working to further improve and will continue to work with the CAA in this area."

Events Jersey Development Manager role Suzanne Kirk will be joining Visit Jersey as Events Jersey Business Development Manager.

Two prestigious oﬃce buildings have been sold Two prominent buildings at Liberty Wharf, Liberation House and Windward House, have been sold for £34m. The Channel Islands Property Fund, a specialist Channel Islands’ real estate investment company, completed the purchase of the two buildings together with 51 parking spaces. Built in 2007, Liberation House, which measures more than 61,000 sq.ft. over six storeys, is let to a number of tenants including Ernst & Young and Moore Management. BDO is the sole tenant of Windward House, which measures

23,500 sq.ft. ‘These two properties fit perfectly with the Channel Islands Property Fund portfolio, which includes offices in Seaton Place and on the Esplanade in Jersey and Regency Court, Glategny Court and Carey House in Guernsey; as well as Fort Anne in the Isle of Man. ‘The fund continues to grow in popularity with investors who want a solid and stable investment option,’ said Jon Ravenscroft, group chief executive officer of Ravenscroft, which acts as investment manager to the Channel Islands Property Fund.

Employment market is back on track post recession Jersey’s employment market is showing excellent signs of growth across all local sectors, says Gina Le Prevost, CEO of AP Group, a leading global recruitment firm with three specialist divisions in Jersey – AP Personnel, AP Executive and AP Technical. This comes in response to the warnings that the island’s finance sector faces an uncertain future following Brexit. “We are delighted to report that currently the supply and demand for jobs created by clients since the beginning of 2016 far exceeds the previous years’ figures. It is the best competitive job market I have seen in a long while in Jersey

– and is increasing rather than decreasing,” says Gina. For example in the past six months, local clients have approached AP Personnel (specialist junior to midmanagement level finance and commercial recruitment division) to assist them with a number of junior level roles suitable for graduates and school leavers, whilst offering financial support to new recruits with regards to professional training. “Junior level roles have always been very difficult to find for school leavers since the 2008 downturn; it is very encouraging that this year local companies have shown the confidence to employ and

train new staff once again. The signs are very clear to us – the island currently has more jobs to fill than the available talent in Jersey, particularly for roles which require candidates with 5 years or more experience such as mid-level administration and accounting functions.” However, she adds, the local government needs to entice non-locals and professionally qualified workers to fill some of the vacancies in areas where there is a skill shortage, particularly qualified accountants, lawyers and funds/ trust professionals. “It is important that the local companies are granted enough

Suzanne will provide leadership for the development of events-led tourism, develop a “best practice toolkit,” help potential off-island events’ organisers through the provision of a concierge service, and work with the on-island businesses to encourage them to host events in Jersey. Suzanne will be responsible for an annual budget of £200,000.

Brexit, data protection and digital The Treasury Minister has approved growth funding for three initiatives: to develop a governmental Brexit planning unit; to enable the Island to respond to new European data protection requirements; and to further develop businesses and skills within the digital sector. The first allocation of £1.75m will ensure the right resources are in place to allow Jersey’s Government to understand and deal with issues arising from Brexit. The second allocation of £324,000 will enable Jersey to respond to the EU’s General Data Protection Regulation. The third allocation of £107,000 will help further develop on-Island digital businesses and skills.

SOC 2 type 1 certificate for Calligo

essential work licences, if required, so that Jersey continues to remain a competitive global jurisdiction,” says Gina.

Calligo has announced that it’s successfully completed the Service Organisation Control (SOC) 2 Type 1 audit. Conducted by KPMG, a leading global professional services firm, the audit affirms that Calligo’s information security practices, policies, procedures and operations meet the SOC 2 Type 1 compliancy requirements for the principles of security and availability.

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The benefits of running a “Pop-up” shop There are traders who have just started out in business and there are those who have been in business for many years, but one thing some of these businesses have in common is noting and using the trend of setting up their own pop-up shop. With companies that sell exclusively online to big, well known brands such as Nike using pop-ups, it seems they are here to stay. Pop-up shops offer businesses the chance to trial their ventures before having to spend big on long leases which can be quite daunting. What is a Pop-Up shop? A “pop-up shop” is a short-term, temporary bar, shop, restaurant etc.… that is "here today, gone tomorrow (or won’t be here long)". Pop-up retail is the temporary use of physical space to create a long term, lasting impression with potential customers. A pop-up shop allows you to communicate your brand’s promise to your customers through the use of a unique and engaging physical environment while creating an immersive shopping experience. Sometimes, not every pop-up shop is a great success in terms of immediate sales - however, it can still benefit you in the long term as it can act as a great way to advertise your business and bring exposure to your brand. There are many pop-up shops in

Jersey, although it’s not as big of a trend at the moment compared to the UK and other parts of the world.

Success Story Hapi Lifestyle (formally, More Than Sport) A fantastic example of this trend is Hapi, located in Liberty Wharf

“Pop-up shops offer businesses the chance to trial their ventures before having to spend big on long leases”

(They also have a space at the airport). Matt Harris, who founded More Than Sport back in 2010, originally had a shop at Les Ormes and an E-Commerce website before opening the More Than Sport store in Liberty Wharf as a pop-up shop in 2013. The business has flourished since then and has re-branded to form Hapi Lifestyle. So, with two shops and the occasional pop-up at the front of Liberty Wharf (normally used as a sale shop), Matt is constantly busy and thinking of ways to further his business and brand. Speaking about pop-up shops, Matt Harris commented: “When I first started, my idea was mainly to concentrate online and just have a small physical store presence but then my interests changed, although the internet’s always going to be there, it’s the whole shopping experience with

customer service that interests me.

see how things go from there”.

“Online devalues a lot of brands. You can find something on Amazon for £80 and then someone else will put it up for £70, so it can have a negative impact. The great thing about a pop-up shop is it gives you the chance to test your ideas and just

Hopefully, the next time you’re walking through town, you won’t be thinking “another empty shop” but more so “what can I do with that shop?” Landlords are often happy to negotiate terms, so don’t be put off by lengthy leases – all you have to do is ask!

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Business Bio: Magic Touch Magic Touch are a leading supplier of printed & embroidered clothing. With vast experience trading and providing personalised clothing to businesses, schools, clubs and organisations they have established a reputation for providing a high quality service. Phil and Dawn Heard, who together own and run Magic Touch based at the Weighbridge, will be quick to tell you how fantastic their team are. When they first took over in 2007 there were many businesses providing the services they offer, yet they are now the only business left providing face to face customer service in the centre of town. In today’s world a company such as Magic Touch could find things easier and more purse friendly if they moved out of town but Phil and Dawn appreciate

the personal feel the customers have by being able to walk through their front door. The business has tripled in size since 2007 - this is down to a lot of hard work, putting in the hours and fantastic team work. Every staff member at Magic Touch is fully trained so they will all be able to help with any queries you may have.

comprehensive range of clothing. Their top end products are of a very high standard and yet they’re half the price of the branded

Whether you are looking for one t-shirt or five thousand t-shirts, the service remains the same. If they don’t have any samples in stock specific to your requirements, they will order exactly what you are looking for and allow you to take them away, try on and make sure they fit.

“Even if you think you can get it cheaper elsewhere, we strive to compete, so we are always worth visiting for a quote.”

They have hundreds of the industry’s leading brands onsite and provide the most

clothing you’d get in your usual high street shops. From sportswear and t-shirts to corporate and workwear, all clothing can be branded to suit your needs.

They don’t just brand clothes though, they have almost everything you could ever want to personalise including mugs, pens, toys, bags, coasters etc. Almost everything is printed in house due to their vast number and various printers. Do you have a special picture you would like printing? Aluminium prints are available in various sizes in Matt and Gloss starting form £30.00. Canvas prints are available in 3 sizes: • Small - 45cm x 36cm - £20.00 • Medium - 59cm x 42cm - £35.00 • Large - 80cm x 52cm - £45.00 One off personalised hugely popular so with coming up it’s worth view their bespoke

items are Christmas a visit to Christmas

tree decorations starting from just £4.50. Their bulk items are much lower than when they took over 8 years ago as they understand the value of offering a quality service with competitive prices. Phil said, “Even if you think you can get it cheaper elsewhere, we strive to compete, so we are always worth visiting for a quote.” Phil and Dawn LSO support local charities including a range of sports, and they’ve supported Holidays for Heroes Jersey from the beginning. Richard Woodhouse, one of the founders of H4HJ, commented: “Magic Touch is MAGIC! Great range of products, very efficient service, VERY friendly staff, competitive pricing and a big heart. Holidays for Heroes Jersey will never shop anywhere else.” Visit their website www. magictouchjersey.com to see the extensive list of products and services available. Contact the team on 766845 or email sales@ magictouchjersey.com with any queries you may have. Magic Touch is located at 11 Caledonia Place, The Weighbridge, St Helier

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Durrell names its new Chief Executive After an extensive search, Durrell has appointed Dr Lesley Dickie as its new Chief Executive.

IDC Computers now available for callouts Ian D. Carr would like to announce to customers old and new that he is available for callouts from the beginning of October. He has 20+ years experience and is a qualified Microsoft systems engineer.

Durrell's mission is to save species from extinction through four main activities: field conservation, training, research and captive breeding, mainly at the wildlife park in Jersey. Dr Dickie began her zoos career at the Royal Zoological Society of Scotland as a records and zookeeper at Edinburgh Zoo. After completing field work in Madagascar and finishing a doctorate, she began working at the Zoological Society of London, latterly as Zoo Conservation Programme Manager. From 2008 to 2014, she was the Executive Director of the European Association of Zoos and Aquaria, based in Amsterdam, bringing in strategic changes, developing a closer working relationship with the IUCN (International Union for Conservation of Nature) and launching a research journal and training academy.

Baker Tilly CI welcomes new Audit Manager Mr Azeez was educated in Barbados and qualified with the ACCA in 2010. He previously worked with Royal Bank of Canada (RBC) and PWC in Barbados and Papua New Guinea before joining Baker Tilly Channel Islands in the role of manager. Hafeez will be an integral part of the Assurance and Advisory team ensuring the firm continues to meet and exceed the expectations of its Jersey and Guernsey clients. Mr Azeez commented “I am excited to join the Baker Tilly Channel Islands team. Working for a locally independent firm, yet being part of the 8th largest accounting network in the world has already given me opportunities to actively get involved with business development as well as allowing me to work with our international colleagues on complex and challenging assignments. I am looking forward to working with the team to continue to develop our service offering”.

He is able to advise you on your current setup and suggest the best solutions for your home or small office computer needs. Reliable, honest advice, solving everything from internet connectivity to viruses and hardware failures. New computer system builds or upgrades tailored to your budget and needs.

Ian is also proud to support esports.je, a new competitive gaming community in Jersey. Players need to look no further when they need advice on their next upgrade or new gaming computer.

Planning law - next steps The Minister for the Environment is carrying out a full review of the permitted development law in stages. This legislation governs what you can and can’t do without planning permission.

More recently, the Minister asked people for views on deregulation in more contentious or complex areas, such as buildings like bus shelters, livestock shelters, and work to listed buildings and places.

Changes that will take effect once the laws have been drafted include: •no permission will be needed to erect temporary open-sided field shelters for livestock •retractable awnings will be allowed at the back of houses and

For same or next day home visits at £25 per hour, contact Ian on 07797852796

Baker & Partners ranked Tier 1 for Jersey Dispute Resolution Baker & Partners has been ranked in the top tier of Jersey legal firms for Dispute Resolution in the 2016 Legal 500 Index. This makes Baker & Partners the only bespoke litigation firm in Jersey operating in the top tier.

Deputy Steve Luce has asked people for their views and in response, has already lifted planning restrictions in a number of areas. Many minor changes to homes and businesses now don’t need planning permission (people will need to consider building byelaw permission).

After taking account of people’s views, he has now published his latest decisions on changes to the permitted development law and instructed work to start to allow minor changes to non-listed buildings.

Customer satisfaction is at the heart of what Ian does, offering a personal service to every client.

on flats and certain other buildings at ground floor only •no permission will be needed to put up a security camera under certain conditions However, there will be more restrictions on public providers for work above ground in public spaces such as bus shelters. As a result of the range of views about listed buildings, Deputy Luce will take more time to consider this issue further and will consult again on proposed changes in this area.

The Legal 500 assesses the strengths of law firms in over 100 jurisdictions to produce an authoritative yearly index. To achieve a Tier 1 ranking for Dispute Resolution, a legal firm must demonstrate experience and expertise in complex cases involving contentious trusts, asset tracing and recovery and fraud. Given the level of complexity and the expertise required, it is extremely difficult for firms to achieve a Tier 1 ranking. Tier 1 firms are assessed on the strength of their team as a whole, and must evidence expertise in a cross-section of their lawyers – not just leading partners. Top tier firms must also evidence continued investment in the development of junior members of the legal team and a clear commitment to innovation.

Stephen Baker, Senior Partner at Baker & Partners, commented: “I am delighted that the firm’s work has been recognised with our Tier 1 Dispute Resolution ranking. We have had the privilege of dealing with cutting edge international dispute resolution cases; many of which are significant around the world. Equally, we are committed to nurturing the next generation of talent within the firm. I am extremely pleased with what we have collectively achieved at Baker & Partners. I would like to congratulate every member of the team for their work in making this happen.”

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