Business Portfolio ď‚– By. Jessie Mejia
Index Cover ……………………………………………………….1 Index …………………………………………………….....2 Vocabulary……………………………………………….3-6 Credit Letters………………………………………….…..7 Applications……………………………………………..8-9 Credit Inquiry……………...………………………....10-11 Credit Responses……………………………………..12-13 Credit Granting Letters……………………………...14-15 Credit-Refusing Letters……………………………...16-17 Collection letters…………………………………..….18-19 Final Collection Letter …………………………….…….20 The Interoffice Memorandum ………………………21-22 Minutes………………………………………………..23-24 Documents………………………………………………..25 Reflective Essay………………………………………......26 Partial Exam…………………………………………..… 27 Unit Exam ……………………………………………….28
VOCABULARY ď‚–
Adequate: sufficient, enough
Confidential: secret, private
Discreet: showing good judgment, prudent
Libel: givin an unjustly unfaborable impression of a person or thing
ď‚–
Outstanding: unpaid
Rebate: discount, return of part of payment
ď‚–
Pertinent. Relevant
Preside: to act as chairperson
Resolution: Statement of a decision or opinion
6 ď‚–
Accessible: understandable
Agenda: List, schedule
Dispense: to give out
Credit letters • Creit involves purchasing and receiving goods without immediate payment. • Credit transactions are common and essential in business. • Of course, before granting cretid, a company must be reasonably sure of the customer`s financial stability, her ability and wilingnes to pay.
APPLICATIONS Made by filling out ď‚– an application form. A typical form asks for home and business addresses, names of banks and account numbers, a list of other charge accounts, and, perhaps, a list of references.
CREDIT INQUIRY ď‚– It contains all the credit information known about the applicant
Will remain confidential
On the basis of this rating, the store decides whether or not to grant the applicant credit
Corteous and brief
CREDIT RESPONSES Information, facts The amounts owed and presenty due, maximum credit
allowed, the dates of teh account`s opening and last sale, and the degree of promptness in payment.
Credit Granting Letters ď‚– ď‚™ When all credit references are favorable.
Notifies the customer of the credit approval.
Welcomes the customer and expresses apprecaition.
Explains the credit terms and privileges.
Establishes goodwill and encourages further sales.
Credit-Refusing Letters ď‚– A letter refusing credit must give the customer a reason.
The tone must be positive
In some way “youoriented�
Letting him to know that you desire and appreciate his business
Collection Letters ď‚–
The amount owed
They shoul d be persu asive
Rather than forceful
How long the bill is overd ue
A specific action the customer my take
Court eous, consi derate and conce rned
Final Collection Letter ď‚–
The Interoffice Memorandum ď‚–
MEMORANDUM
Minutes ď‚–