Bussines By: Jessie Mejia
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Index
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Front Page………………………………………………………………………………………..1 Index………………………………………………………………………………………………..2 Pictionary…………………………………………………………………………………………3-‐5 Request Letter………………………………………………………………………………….6-‐7 Inquires……………………………………………………………………………………….…..8-‐10 Order Letter……………………………………………………………………………………..11-‐13 Replies……………………………………………………………………………………………..14-‐15 Order Aknolegment…………………………………………………………………………..16-‐17 Delayed Delivery……………………………………………………………………………….18-‐19 Partial shipment………………………………………………………………………………..20-‐21
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Pictonary
Word Definition Applicable Relevant
Closure
Discount
Sentence Picture I have recive an applicable resume You need to closure this State of being work for concluded today morning Reduction I love when from the the stores regular price have discounts all week
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Fiscal Motivate
Recipient
Weather Vane
Dispatch
Divulge
Financial
We need in the company a fiscal. You need to Move to motivate action your staff day by day. Martha is the One who recipient receives for all the documents in our company. A device for The wather showing wind vane is direction. broken, because of the storm. A message He recives the dispatch from Mr. Green To reveal or They disclose divulge the secret meeting.
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Savvy
Superfluos
Insight, He need to understanding savvy the instructions
Extra, more tan necessary
Unsolicited unrequested He gives me an unsolicited letter for Mr James
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Request Letters:
A request letters are needed for information or special favors, services, or products arise daily in almost every type of business. To obtain information To receive printed matter (such as booklets, catalogs, Price lists, and reports) • To receive simple products • To order merchandise • To engage services • To make reservations • To seek special favors At the same time you need to be: • Tact and courtesy • Specific and brief • Reasonable • Provide complete, accurate information
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Acham Industries, Inc. 1951 Benson Street Bronx, New York 10466
January 29, 2014
Max Distelsa, S.A. 44 State Road West Yarmounth, New York 10050 ATTENTION: Mrs. Laura Smith Dear Sir or Madam: Recently, I have decided to purchase three microwaves for the staff cafeteria. I would appreciate it if you could send me information about those wish best fi tour needs. Our cafeteria serves 150 employees daily four cafeteria staff members are responsible for cooking and heating three meals at day, there for I would like to purchase an energy-‐saving device. This purchase will be done on February 12, consequently, I would like the quotation sent to include items with immediately to availability with a Price range between $200-‐250 and I would like to know if it is possible to purchase them in the installment. Sincerely Yours, Jessie Mejia Manager Vazquez L.
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Inquires
Easy to answer, no immediate reward or advantage, you need to decide exactly what you want. Be specific with the information that you need as well as the specific action. An inquiry should include specific questions worded to obtain specific fact as answers.
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Jessie Mejia 3 avenue 3-‐78, zone 2 Guatemala, Guatemala 01002 January 29, 2014
Pet & Us, Inc 5 Avenue 23.89, Zone 10 Guatemala Guatemala 01010 Dear Madam or Sir: Recently, I have decided to purchase a pet for a family gift. I would appreciate it if you could send me information about the bree that could fit my needs. Our family needs would be; small dogs that can play with kids all day and at the same time protect them. I would like to purchase it on February 14th. I prefer the Price range between $ 500-‐800. Also I would like to know the specific cares these breeds require. Sincerely yours, Jessie Mejia
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AM-LUX COMPANY, INC. 529 Eaton Avenue Bethtehem, Pennsylvania 18115
January 31, 2014
Ms. Louisa Sanchez High Comission 705 Tenth Avenue New York, New York 10077 Dear Ms. Sanchez: I have recently read your article “From lead to Deal; Ten Overlooked steps to Closure” in High Commission magazine and I would like to make twenty-five copies of your article. I would like to use your article for our salespeople, to improved this area, at the same time we find appropriate for this circumstance of the company. We will recommend your article in different conferences we have in other companies. Sincerely yours, Jessie Mejia Sales Supervisor Vargas L.
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The Order Letter:
Complete, accurate, information. You don’t need to give the reason for the order only necessary facts:
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The name of the item being ordered The item’s number Quantity desired Unit Price Applicable discounts Applicable sales tax Total price method of payment Desired delivery date Delivery address
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8º 9 Calle 50-‐10, Zone 2 Guatemala, 01002 February 10, 2014 BELCORP 3º 12 Calle 12-‐50, Zone 10 Guatemala 01010 Dear Sir or Madam: I would like to order the following Products of your catalogue. Amount Code Item Unit Price Total 1 40683 Bolso Mystic Q 149.90 Q 149.90 1 39434 Saco Ruffles Q 174.90 Q 174.90 Size S 1 0587 Miss Sexy Q 49.49 Q 49.49 1 03151 Circus orange Q 49.49 Q 49.49 Total Q 424.60 Please send me these products on February 25th by Guate Express, this order will be cancelled on account number; 90876-‐5. I would appreciate it if your company could send me the sales of the next month. Sincerely yours, Jessie Mejia Financial Manager James K. Fenway´s Toy Store 1704 North Broadway
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Richmond Virginia 2361 February 1, 2014 Marco Toy Company Inc. 223 Sunset Highway Glen Cove, New York 11566 Dear Sir or Madam: We would like to order the following products: Amount Item Unit Price Total 24 Baby Jenny 10 240 dolls 12 Baby Jenny 15 180 Layette 36 Teddy Bear 7 252 Total $ 672 We would appreciate if you send us these products on February 5 by air express, this order will be cancelled on account number 5669-‐90. We would appreciate it if your company could send us available valentine`s Day displays for this merchandise Sincerely yours, Jessie Mejia Financial Manager James K.
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Replies A reply is often a good sales opportunity, so a personal, carefully worded letter can lead to both profits and goodwill. This letter must be prompt
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Cape Cod Ornament´s Inc. 94 State Road West Yarmouth, Massachusetts 023123 February 15, 2014 Mrs. Jessica Smith 250 Commonwealth Avenue Boston, Massachusetts 02115 Dear Mrs. Smith. We received you letter dated February 14 in which you order a Model EFC 18”, copper eagle water vane with arrow. As requested, we will send it to your home address by parcel post and charge. The $34.95 to your VISA account (number 003 097). We will add 2.50 for tax and shipping cost. Enclosed you will find the invoice for $37.45, which is the total of your purchase. Additionally, we endorsed a catalogue of our products and a price list. We hope to hear from you soon. Sincerely your, Levenigh Heats Marketing Manager James J.
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Order Acknowledgments
Is the confirmation of an order helps to establish goodwill by reassuring the customer. The initial order should be acknowledged. It should let the customer know exactly how the order is being handled by: Mentioning the date of the order
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Kinbote Products, Inc. 200 Southeast Fourth Street Miami, Florida 33131 February 27, 2014 Mrs. Ellen Minsky Gold´s Specialty Shops 3636 West Grace Street Tampa, Florida 33607 Dear Mrs. Ellen Minsky: We received your letter dated on February 26, in which you ordered two-‐dozen exercise suits (style L-‐29) in the following assortment of sizes and colors: • Bainilla-‐3 petite, 3 small, 4 mediums, 2 large. • Chocolate-‐ 2 petite, 4 small, 4 mediums, 2 large. We will send then by air express on March 1, 2014. The total of the order is $840 with free shipping costs. This cost will be discounted from your Credomatic account 882GSS. Additionally, we include a new catalogue of our products and prices, if you need something, let us know. We hope to hear from you soon. Sincerely your, Jessie Mejia Financial Manager Flores J.
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Delayed delivery The delayed delivery is caused by the seller, not the buyer, a delicate situation that requires a carefully written letter. It will be filled promptly. The letter must avoid a negative tone. It should stress that the merchandise is worth waiting for an d assume that the customer is willing to wait.
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LAWSEN LINEN COMPANY P.O. BOX 762 Bloomfield, New Jersey 07003
March 5, 2014
Mrs. Marianne Rollins 444 Ross Avenue Cardwell, New Jersey 07006 Dear Mrs. Marianne Rollins: Requests for your set of Floral Mist queen-size sheets and pillowcases have been held up, because of a Factory strike. Nevertheless, we are negotiation and waiting for a settlement. As son this happens we will send your order in first place. We are sure you deserve a good quality, that’s why we will send you an additional Floral Mist Set.
Sincerely yours. Jessie Mejia Sales Manager
A. Montés
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Partial shipment The customer must be informed that certain items have been back ordered.
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LAICO PRODUCTS 34 Green Street Miami, Florida 45382 March 7, 2014 Mrs. Marianne Rollins 3636 Ross Avenue Tampa Florida 33607 Dear Mrs. Rollins: Thanks for your recent order No. 43-‐7. We are always pleasant to serve you. Your Revlon lipsticks code 438-‐51 have been shipped by Guate Express and should arrive at your house this week. Unfortunately, our Loreal Beauty sets code 33L-‐1 has been depleted because of a delay in shipments from the Unite States. We will send your sets in two weeks. Sincerely yours, Jessie Mejia Sales Manager James K.
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