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Business Jessie Mejia 5th Bilingual Â
Pictionary Domestic Terminal: an airport terminal for flights to destinations inside the country only. Sentences: Passengers arriving on international flights transfer to the domestic terminal for onward flights to destinations inside the country.
Luncheon: a usually formal lunch that occurs as part of a meeting or for entertaining a guest. Sentences: Luncheon menus together with prices are listed below
Clientele: customers Sentence: We need more clientele for our event
Compensation: Paymente, repayment Sentence: The compesation of the police will be $4,500. Restitution: Reparation, repayment Sentence: She demanded restitution from the store after her oven broke. Subsequently: Afterwards Sentence: Many were subsequently released or escaped into the wild, where they spread the disease.
Minutes of the Meeting of the MICROFINANCE IMPROVEMENT Blue Mountain Bank April 30, 2014 Presiding: Gabriela Cifuentes Present: Sandra Rosales Alejandra Marroquín Jessie Mejía Absent:
Minutes
Max Morales
The meeting of the Microfinance Improvement of the Blue Mountain Bank was called to order at 8 A.M. in the conference room by Ms. Cifuentes. The main discussion of the meeting concerned if it was a good investment giving microfinance to customers. Among the proposals were these: Ms. Rosales presented information regarding this project would be a big opportunity to motivate customers and depending their microfinance rate. Customer could receive a variable return. Ms. Marroquín presented the problems this project can cause when customers use this money for little investments giving as the result that the company would not get any gain. Ms. Mejía presented information regarding this project should be only for the local market giving capital to small and medium sized enterprises. Having a better response from local communities when they invest locally. The Microfinance Improvement Project was approved. The team will discuss when this project will begin. The report will be presented by Alejandra Marroquín at the next meeting, to be held on May 7, 2014, at 8 A.M. in the conference room. The meeting was adjourned at 8:45 A.M.
Respectfully submitted,
Jazmin Ramirez Secretary
Confirmation Letter:
Confirmations are routine for such businesses as hotels and travel agencies, but other businesses may also need to send them. • The information must be clear, correct, and complete. • The letter is writing for a specific individual
AVIANCA, S. A. 4ª 23-‐50, Zone 10 Telephone: 2345-‐6786 E-‐mail: aviancaguatemala@gmail.com Guatemala 01010
March 10, 2014 Environmental Awareness Committee 3ª 23-‐56, Zone 14 Guatemala 01014 Dear Mr. Holly: This letter will confirm your reservations for a convention in the week of March 24-‐29. Tour flight has been reserved departing from Guatemala City on March 24 in Flight 458 at 7:30 A. M. , expected to arrive in Miami Airport at 9:30 A. M. You will return to Guatemala City on March 29 in Flight 234, which departs from the Miami Airport at 6:30 P.M. and is expected to arrive to Guatemala City at 8:30 P.M. Our plane departs from the airport one-‐hour prior, to give you time to check in. Please contact Miss Olivia Barrerra if you have more questions at 2479-‐9098 Sincerely yours, Jessie Mejia Sales Manager Garcia J.
Stopgap Letter: Response to an incoming letter must be delayed. • Similar to a delayed delivery letter, a stopgap letter informs your customer that you need time to process teh request. • They are often answered promptly • You can assure your reader that his letter will be given to your employer as son as he return. • You should be careful NOT to commit your employer to any action, nor should you explain his absence.
Fulson Contracts, Inc. 4444 Western Avenue Boulder, Colorado 80301
March 28, 2013 Mr. Justin Michaels 622 Garth Street Boulder, Colorado 80321 Dear Mr. Michaels: This letter will confirm your luncheon engagement with Mrs. Nancy Carson at Trattoria di Marco located at the corner of Tenth Street and Western Avenue on April 7 at 1 P.M. As requested, Mrs. Carson will be presenting you with the set of architectural work done for corporations and pictures to illustrate the various construction products and methods available. If you need further information or requests please contact me at 555-‐9989. Sincerely yours, Jessie Mejia Assistant Manager Paredes J.
HASTINGS DEVELOPMENT CORPORATION 1313 Spruce Street Philadelphia, PA, 17892 March 20, 2013 Mr. Graint Ross 26 Firth Street Philadelphia, PA 13014 Dear Mr. Ross: Unfortunately your reference letter of last Thursday can´t be provide to you, because Ms. Leonard is out of town. I will e sure to inform Ms. Leonard about the new contract you made with us, as son as she returns. Sincerely yours, Jessie Mejia Secretary
Refusals Letter:
• There are many times when a businessperson must say “no” • “No” gracefully • You should never actually use the word 2no” • A positive as you can make it
Horizon Technologies, Inc. 325 Bedford Highway Nashua, New Hampshire 03051 April 3, 2014 Mr. Arthur Edwards Pacific Growth Properties L.P. 2785 Kimberly Melbourne, Australia Dear Mr. Edwards: Thank you for your recent request of the bar-‐code scanning equipment. We appreciate your preference for our products. However, we cannot provide you the discount of 25 percent that you requested, our company does not offer high discounts. Fortunately, we can give you a free installation of our bar-‐code scanning equipment in 20 supermarkets. Sincerely yours, James May Manager Alejandra M.
Acknowledgments: • When you receive merchandise, material, money or information.
Smithville Community College 775 George Road Smithville, Ohio 4412 4627 Montgomery Road Norwood, Ohio 2345 April 9, 2014 Dear Sir or Madam: Thank you for the information you give me last week about “American automobile manufacturers have been competing in the small-‐car market”. I will give you a copy ofmy Term Project, so you can read it and save it on your files. I hope this report will help you in the future. Sincerely yours,
DELAYED DELIVERY:
• Is caused by the seller, not the buyer • Regret the incovenience. • The letter must avoid a negative tone
LAWSEN LINEN COMPANY P.O. Box 762
March 5, 2014
Mrs. Marianne Rollins 444 Ross Avenue Cardwell, New Jersey 07006 Dear Mrs. Marianne Rollins: Requests for your set of Floral Mist queen-size sheets and pillowcases have been held up, because of a Factory strike. Nevertheless, we are negotiation and waiting for a settlement. As son this happens we will send your order in first place. We are sure you deserve a good quality, that’s why we will send you an additional Floral Mist Set.
Sincerely yours.
Sales Manager Jessie Mejia
A. Montés
SUBSTITUTE DELIVER
•When an order cannot be filled at all. •The suggested merchandise musb be comparable to the original order
HILTONS HOTEL 1790 Benson Street Little Rock, Arkansas March 23, 2014 Ms. Joan Lawson 715 Pacific Street Tampa, Florida 8904 Dear Sir or Madam: Thank you for your preference. As you know, the National Word Processors Association will be holding their convention at our hotel during the week of August 22. Sadly, we have to reserve as many rooms as possible for members of the association. But to satisfy your needs I would like to suggest an alternative, in London Street, another HILTONS HOTEL that will provide you the service that you deserve on your trip. If you would like it, we can reserve you a room at the same Price with our best services. Cordially, Ashton Loth Order Department Mejía J.
CLAIM
• Many aspects of business deals can cause errors like: 1. An incorrect bill, invoice, or statement 2. A bill for merchandise ordered but never received 3. Delivery of unodered merchandise 4. Delivery of incorrect merchandise
The Barclay 5500 South 96th Street Merrimack, New Hampshire 03113 April 20, 2014
Mr. Enrico Commarata Club Commarata 2 Merrimack Road Merrimack, New Hampshire 03113 Dear Mr. Enrico Commarata: On April 8 I made a reservation in your restaurant at 7:00 P. M., for a business meeting When my guest arrived promptly, out table was not ready and we were kept waiting for one hour and fifteen minutes. Your maître d’ was rude with my guest. Consequently, my guest became extremely annoyed with the restaurant as well as with me. I hope you improve your customer service so this problem doesn`t happen again with your other clients. Sincerely yours, James Blond
COMPLAINT: •
When a customer is dissatisfied with godos or services, a complain letter will inform the company or organization of the problem
.
Mr. Arnold Hayes
80 Arch Drive New Orleans, Louisiana 70155 September 15, 2014 Nayak & Nolan 10 French Market Place New Orleans, Louisiana 70153 Dear Sir or Madam: I have received the August statement of my charge account No. 2493-‐A. The statement include the “previous balance” of $81.23 I enclosed the check that proves that I already paid on August 8. Also, I am sending the new one to cover the remaining balance of $107.80. I would appreciate your looking into this matter so that my account may be cleared. Sincerely yours, Arnold Hayes
CLAIM RESPONSE:
•The reason of writing •Details (Chronological order)
•Goodwill
Club Cammarata 2 Merrimack Road Merrimack Newhamphire 03113
May 14, 2014
Mr. James Blond The Barclay 5500 South 96th Street Dear Mr. Blond: Thank you for bringing to my attention the inexcusable wait you and your collages endured in my club on April 3º. I am extremely sorry for any additional problem. Allow me, however, to offer you an explanation. Shortly, before you arrive to get your reservation our system failed and our staff did not get a back up of the reservation of that day. Nevertheless, I have spoken with the maître about his attitude with you and your colleague I can assure you that in the future this problem will not happen. Again, I apologize for the events of April 30 and greatly appreciate your letting me know about them. Sincerely yours, Enrico Cammarata Manager Mejia J.
Adjustments
Claims should be answered promptly with a letter that will restore the s¡customer`s goodwill and condience in the company. This letter begins with apositive statement, expressing sympathy and understanding .
Granting an Adjustment
Three types of Offering a Compromise Adjustment Adjustment:
Refusing an Adjustment
NAYAK Y NOLAN 10 French Market Place New Orleans, Louisiana 70153
September 17, 2014
Mr. Arnold Hayes 89 Arch Drive New Orleans, Louisiana 70155 Dear Mr. Hayes: As you mentioned in y our letter of September 15, you were indeed billed for a purchase you never made. According to our system, you should not have been charged the $83.95, but that day our system failed and our staff was not prepared for that inconvenience, so they exchange all the information of the purchase. Thank you for bringing this letter to our attention. Again, we are sorry for the inconvenience at our store. Sincerely yours, Math Low General Manager Mejia J.
COUNTRY SUPERMARKET 1123 Grand Street Grahamswille New Jersey 1124 March 19, 2014 Mr. Mike Jones 41 Maiden Lane Grahamsville, New Jersey 1125 Dear Mr. Jones: We are sorry that the four pounds of Muenster Cheese you purchases were not in the best conditions. Sincerely, we are surprised that the cheese was green with mold. Our staff is already working to discover the reason of this problem. We are glad to return your $12.44, for the cheese and we will send you if you wish a new one. Thank you for bringing this matter to our attention. We hope you visit us in another occasion. Luke Poe Manager Mejia J.