UX Design Portfolio

Page 1

User Experience Design Portfolio

E-mail jinseokkwon@hotmail.com

Website jinseokkwon.com

LinkedIn linkedin.com/in/jinseok-kwon/


Curriculum Vitae

WEBSITE jinseokkwon.com E-MAIL jinseokkwon@hotmail.com PHONE +1 313 686 3447

EDUCATION

WORK EXPERIENCE

May 2018 Master of Fine Arts: Integrated Design College for Creative Studies, Detroit, Michigan, USA

Taphandles, Seattle, Washington - Industrial Design Intern Beer Handle & LED Sign Design Design Concept Research Concept Development, Design Sketch, Computer Modeling, Rendering, Programming, and Prototyping May - Aug. 2017

Feb. 2015 Bachelor of Design: Industrial Design Seoul National University of Science and Technology, Seoul, Korea

ALPAC, Inc., Ann Arbor, Michigan - Infographic Designer Assessment Report Design Graphic & Icon Design, and Data Visualization Apr. 2017 HaA Inc., Seoul, Korea - Contract Industrial Designer LG Motion Remote Control Design Design Concept Research, Concept Development, Design Sketch, Computer Modeling, and Computer Rendering Feb. - Mar. 2015

EXTRACURRICULAR ACTIVITIES 2014 Vice Organizer, 2014 Industrial Design Degree Show: Seoultech ID Show 32, Seoul, Korea (one year) Volunteer Tutor, Design Education in Taereung Elementary School, Seoul, Korea (nine months) Teaching Internship, Computer Graphic Education in Seoul Culture High School (one month) Volunteer Tutor, Design Education in Gongrung Elementary School, Seoul, Korea (two months)

Design Dream, Gyeonggi-do, Korea - Contract Industrial Designer Junjin CSM Crane Design Concept Development, Design Sketch, Computer Modeling, and Computer Rendering Jan. - Feb. 2014 Prospecs in LS Networks, Seoul, Korea - Design Intern Backpack Design Design Concept Research, Concept Development, and Design Sketch Jun. - Jul. 2012

2013 Group Member/ CANAM, Study Group for Computer Graphic Design, Seoul, Korea (one year and six months)

Seoul Metropolitan Rapid Transit, Seoul, Korea - Public Officer Administrative Work Jun. 2010 - Jun. 2012

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LANGUAGE English (Fluent), Korean (Native), Japanese (Beginner)

AWARDS ​ 2014 Silver - Korea Design Graduation Exhibition Competition, Korea Seoultech ID Show 32, Participation as a vice organizer

SKILLS

2013 Finalist - Spark Awards: Concept Design, USA Built-in Refrigerator for Single Person Households Project Selected - Daegu Design Exhibition, Korea Toilet Paper Dispenser for Restroom

Service & UX Design Design Research / Ideation / Concept Development / Persona Analysis / User Journey Map / Flow Chart / Wireframe

2012 Finalist - Spark Awards: Concept Design, USA Toilet Paper Dispenser for Restroom Winner - Red Dot Design Award: Design Concept, Singapore Adjustable Bench in Airport Winner - Pin-up Concept Design Awards, Korea Adjustable Bench in Airport Winner - Chung-ho Nais Product Design Competition, Korea Compact Water Purifier Combined with Humidifier ​

Industrial Design Design Research / Ideation / Concept Development / Sketch / Computer Modeling / 2D Rendering / 3D Rendering / Model-making

Interaction Design Coding / Schematic / Algorithm / Cybernetics Model

Design Research Observational research / Ethnographic Research / In-depth Interview / Survey / Participatory Design Data Visualization Data Cleaning / Data Visualization

SOFTWARE ​ Expert Adobe Photoshop / Adobe Illustrator / Adobe Indesign / Adobe XD / Rhinoceros / V-ray / Keyshot / AutoCAD / Arduino / Microsoft Office / Keynote / Numbers

2009 Winner - G design Fair, Korea Sterilizer for Subway Turnstile Winner - Finetechnix LED Product Design Competition, Korea LED Light Design with Korean Traditional Concept

Advanced Solidworks / Sketch / Adobe After Effect Intermediate HTML / Adobe Premiere Pro

3

Elementary Autodesk 3ds Max / Zbrush / Raw Graphs


ExPeeR |

ExPeeR is my final thesis project in the MFA Integrated Design at College for Creative Studies. This thesis is pursuing better cultural and emotional adaptation of foreign-born immigrant children with the immigrantcentric perspective. In this thesis, stressors that can negatively affect the foreign-born children’s development have been analyzed holistically, and the design solution will enrich their experiences and interaction with peers and local communities. This project will help both immigrant and non-immigrant children respect each other and result in the harmonious integration.

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5


78.1M

THE FOREIGN-BORN POPULATION IN THE U.S.

17.7%

12.9% 11.1%

7.9%

40.0M

13.3% 42.4M

31.1M

6.2% 19.8M

4.7% 14.1M 9.6M

1970

1980

1990

2000

2010

2014

2065

International migration has remained a constant trend over the past decades. United States has been experiencing the largest number of the immigrants with the highest increase in the world. Source: Center for Immigration Studies & Pew Research Center

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WHO ARE THEY?

By Age

65 years and over

13%

By Origin

0 to 19 years

8%

By Race

Europe/ Canada/Oceania

14%

Mexico

29%

9%

Central America

8%

Asia

29%

White

Caribbean

9%

20 to 64 years s

79%

Black

Hispanic

55%

South America Africa

4%

16% Asian

17%

7%

The population under 18 years old occupies 6.4 percent of the total foreign-born immigrant population. The foreign-born children also occupy 3.8 percent of the total number of children in the United States. Source: Source: Census Bureau Migration Policy Institute Child Trends Data Bank

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FOREIGN-BORN IMMIGRANT CHILDREN’S RISKS

College Completion by Race and Generation

Symptom of Depression and/or Anxiety

55%

22%

50%

18%

40%

17%

31%

15%

21%

11% 1ST GEN

2ND GEN

HISPANIC

1ST GEN

2ND GEN

ASIAN

1ST GEN

LATINO YOUTH

2ND GEN

BLACK

WHITE

ASIAN AMERICAN

AFRICAN AMERICAN

Foreign-born immigrant children are exposed to various stressors that can negatively affect the children’s development and assimilation. When first-generation immigrant children are not well developed and integrated into society, the stressors can spread to the second and third-generation children (Potochnick and Perreira). For this reason, it is important for the foreign-born immigrant children to assimilate into society with an immigrant-centric perspective. Source: Brookings Migration Policy Institute

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Poor Academic Achievement and College Completion

Symptom of Depression

Traumatic Events

Language Proficiency

Anxiety

Poverty

Lack of Experience

Economic Status

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Immigration Status

Discrimination


LANGUAGE

LEGAL STATUS

DISCRIMINATION

Both DIRECTLY and INDIRECTLY affects children’s ACADEMIC ACHIEVEMENT LIMITS them from ACCESS to RESOURCES

POVERTY

Causes LOWER SELF-ESTEEM and LIFE SATISFACTION

“I am not welcome”

TRAUMATIC EVENTS

5 Miles Increases the risks to have PSYCHOLOGICALLY UNHEALTHY children

Increases their risks for DEPRESSION and/or ANXIETY

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COMPETITORS

Facebook & Instagram NO ENCOURAGEMENT for real interaction NO SUPPORT to broaden global friendship LIMITED EDUCATIONAL SERVICES for children

Doongle NO REAL LIFE EXPERIENCE

YouTube NO ENCOURAGEMENT for real interaction NO SERVICE to broaden FRIENDSHIP NO SOCIAL INTERACTION with friends

Snapchat LITTLE encouragement for REAL INTERACTION NO SUPPORT to broaden GLOBAL FRIENDSHIP LIMITED EDUCATIONAL SERVICES for children

ASK.fm LIMITED FUNCTIONS to ATTRACT teenagers NO REAL LIFE EXPERIENCE

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RELATION BETWEEN AGE OF ARRIVAL AND ADAPTATION OF LANGUAGE, CULTURE, AND EDUCATION

Age of Arrival

Native Native-born children have more chances for resources such as scholarships and loans

0

1

2

3

4

5

6

7

8

First language

9

10

11

12

13

14

15

16

17

18

Second language

They have a similar experience of American life

Lesser exposure to the U.S. culture and education system

They have the same level of English skills with native-born

Education outcomes start to deteriorate Language deterioration starts Those are least influenced by compulsory education laws

Language skills and education outcomes start to deteriorate from arrival age at 10, every delayed year of entry increases the risks

Source: Source: National Institute of Health Vassar College

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MAIN NEEDS

ENCOURAGEMENT for various LOCAL ACTIVITIES and EVENTS EXPERIENCE EXCHANGE between DIFFERENT CULTURAL BACKGROUNDS More opportunities to BUILD NEW FRIENDSHIP SAFE PLACE to SHARE CONCERNS and GET ADVICE

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Non-Immigrant Teenagers

Immigrant Teenagers

13 - 16 YEARS OLD have both the highest risks and potentials to overcome social factors when social supports are provided

14


PARTNERSHIP

Incentive & Rewards

Events & Activities

Events & Activities

Credits

Public Transportation

Incentives & Rewards

ENTERTAINMENT

EDUCATIONAL ORGANIZATION

MUSEUM

SCHOOL

PUBLIC TRANSPORTATION

LOCAL FOOD

Teenagers’ Opinions and Loyalty

Public Awareness New Sponsors

Public Awareness New Sponsors

Low Cost Education

Familiarity

Public Awareness

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Experience Loop & Functions

Sharing Concerns Anonymously

Existing UsersÕ Welcome Message

Making New Friends from Different Cultures

Planning Activities and Inviting Friends

Welcoming New Users

Getting Compensation Based on Achievement

Friends & Group

Event

Quests

Inventory

Talking about Interesting Topics

Message

Create Post

16

Achieving Goals and Benefits


17


18


19


CULTURE SCORE AND LANGUAGE SCORE By interacting with other users, users can develop their Culture Score and Language Score that users set up the first time they use the app. To be specific, when user interact with another user from a different background, the user can improve his or her culture score. Language also works in the same way. These functions would provide another motivation and incentive that motivate users to make new friends and interact with them. 20


USER

Ac ce pta nc e

e nc pta ce Ac New Connection

PARENTS

TEACHER

CONNECTION WITH PARENTS AND TEACHERS Without parents’ or teachers‘ authorization, users cannot enjoy functions related to events. Parents and teachers will get teenage users’ information, such as their decisions to participate in events and their location information when they are participating.

21


Hi, do you like graffiti? How about joining our group?

GROUP SYSTEM Group system based on interests and location will motivate the user to make and interact with new friends: Users can create groups based on what they are interested in or where they live. For example, users living in Detroit would be involved in Detroit group at first. User can also be members of a topic that they are interested in. Each group will be managed by ambassadors who would be in charge of managing a group and other members. Groups will create and participate in activities and group members would be invited to and motivated to participate in activities. 22


What do you think about Gossip Girl?

I love this song!

POST TOPICS The parent category includes 6 topics, art, dancing, movie and TV dramas, music, sports, and video games, and the number of topics is managed by ExPeeR. Each topic also has many subcategories, and they are created and managed by users unlike the parent category.

23


Hey guys, I have concerns!

Identified

d fie

Ide nti

nti Ide

fie d

Anonoymous

Anonymous USER1

USER2

SHARING CONCERNS Using the anonymous mode, users can share their concerns from really typical teenagers’ concerns to more sensitive problems such as their immigration status.

24


What about going to Cycling Detroit? We will get restaurant coupons from the event. It will be fun!

ACTIVITY SUPPORT Public Transportation Free Exhibition Ticket Event Information

Activity Participation

ACTIVITY SUPPORT AND INCENTIVES With activity support, teenagers would access events and activities with lower costs. Incentives are compensations for users’ activity participation. Every time users participate in local events or activities, they would get incentives such as coupons for local restaurants and markets, exhibition free tickets, and promotion codes for free movies and TV dramas. 25


TEENAGE USERS’ EVENT PARTICIPATION For teenage users’ safety in local events and activities, information including their location and decision of event participation will be sent to their parents and teachers. First, when a user clicks ‘Going’ on an event information page, event information including date, location, safety level, and event organizer’s information is sent to both parents and teachers with a link. Second, when a user is going to or participating in events, their location information is also sent to his or her parent and teacher, so that they can check on the user’s safety anytime. 26


RATING EVENT

MAKING NEW FRIENDS

COMPLETING MISSION

GETTING INCENTIVES

AFTER EVENT Event assessment is conducted by teenage users, parents, and partners. Teenage users rate events and activities that they participated in. Parents can also participate in local events and activities and rate if they want. Based on these three assessment, each organization will have its own scores and this information will be shown on event information and shared with teenage users’ parents through text messages. Users will get compensation when they participated in an event or when they complete a mission. 27


Posting, Activity Participation, and Quest Completion Scholarships for Educational Programs Museum Membership Additional Credits

REWARD Rewards are the ultimate compensation. Rewards are distributed based on each user’s achievement. Achievement score would consist of activity participation, quest completion, multimedia message posting, and comments on posts. 28


BENEFITS

“I love Cinco De Mayo!”

“I am welcome”

HARMONY More efficient exploration in the United States

More enriched experiences in the United States

New friends from more various backgrounds

New friends from more diverse backgrounds beyond five mile radius from their neighborhood

Chances to exchange their cultural experiences and learn about immigrant cultures

Chances to exchange their cultural experiences and learn American culture

A virtual place where they can share their concerns and get advice

A safe place where they can share their concerns and get advice

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No Matter |

No Matter is a holistic solution to avoid particulate matter in South Korea. These days, South Korea suffers from very serious particulate matter pollution. For this reason, air purifier and mask markets are growing drastically, but these are not enough to avoid particulate matters efficiently and effectively. With No Matter, Korean people will have better chances to reduce exposure to particulate matter.

30


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Air Pollution in the World

3.0M

92%

4.3M

of deaths worldwide every year are attributed to ambient air pollution

of the world’s population live in places exceeding WHO air quality guidelines

of deaths are because of indoor air pollution

Source: WHO

32


What is Particulate Matter?

Air pollution can be defined as the emission of harmful substances to the atmosphere. This broad definition therefore encapsulates a number of pollutants

Scale Comparison

Pollutants of Air Pollution

Hair 50-70µm

PM

NOx

Nitrogen Oxides

SO2 Sulfur Dioxide

Particulate Matter (small suspended particles of varying sizes)

O3

Ozone

CO

Carbon Monoxide

VOCs

PM 10

10µm

PM 2.5

2.5µm

µm (micrometer) = 1/1,000,000m

Volatile Organic Compounds

Source: Our World in Data & Ministry of Environment of South Korea

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Health Effects of Particulate Matter

Eye Allergic conjunctivitis, keratitis

Respiratory Chronic bronchitis, emphysema, asthma

Heart Nonfatal heart attacks and irregular heartbeat

Nose Allergic rhinitis

Lung Decreased lung function Premature death in people with heart or lung disease Source: Ministry of Environment of South Korea

34


Annual Median Concentration of PM 2.5(µm/m³)

Annual Median Concentration of PM 10 in Seoul(µm/m³) 60

80

50

60

Seoul

Bangladesh 40

India China

30

40 Global

20

20 European Union UK US Australia New Zealand 0 1990

1995

10

0

2000

2005

2010

2015

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

This project will reduce the exposure to particulate matter, so that Korean people take particulate matter as much as people in other developed countries. Source: New Scientist & Air Korea

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A Year in Air Quality, 2016

Beijing Shanghai

Seoul

43days

92 days

92 days

96 days

132 days

27 days

135 days

66 days

243 days

45 days

New York

32 days

76 days

323 days

L.A

43 days 348 days

Good

Moderate

Unhealthy/ Sensitive

Unhealthy

Very Unhealthy

Hazardous

AQI: 0~50

AQI: 51~100

AQI: 101~150

AQI: 151~200

AQI: 201~300

AQI: 301~

No Data

An air quality index (AQI) which is a number used by government agencies measures five criteria air pollutants (particulate matter, sulfur dioxide, carbon monoxide, nitrogen dioxide, and ozone) Source: NPR & Scorecard

36


Causes of Particulate Matter in Korea From China 30-50%

From Korea 50-70%

It is expected 30 to 50% of particulate matter in Korea is from China

Power generation 4.60%

From coal combustion From others (Around 70%) (Around 30%)

Manufacture 61.3%

Non-highway Highway Production Transportation transportation 6.50% 15.2% 10.20%

Disposal of waste matter 0.30%

Non-industrial 1.70%

etcs 0.30%

Unavoidable PM Sources Source: Huff Korea & Ministry of Environment of South Korea

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When and where are they exposed to PM? A scenario of a worker between 20 and 30 years Weekday

Users are exposed the highest concentration of PM 2.5 and PM 10 when using public transportation

12:00 am 6:00 am

12:00 pm

120

6:00 pm1

0:00 pm

120

12:00 am

Uses public transportation to return home

Uses public transportation to go to work

90 Arrives at the office

68

68

Exposure to PM 10

54 48

60

54

54

Eats out for lunch

Wakes up and get ready to go to work

Goes for a walk

63

Arrives at home

45

Users are exposed to a high concentration of PM 2.5 at home

31

30 Exposure to PM 2.5

61

Work

Sleep

Work

54 48

33

Dinner + Free Time

Average concentration of Mar. and Apr 2014.

Breakfast & Wash

Lunch

Commute

38

Commute


Markets related to PM are rapidly growing

Air Purifier Market in Korea by year

What did you buy to deal with PM?

1,500 m Others

17%

37%

Cleaners for eyes and nose

1000 m

Mask or Nosk

6%

Air Filtering Plants

8%

500 m

Water Purifier

10%

300 m

Hand Sanitizers

Food such as Water Dropwort

600 m

12%

10%

2013

2014

2015

2016

2017

For several years, markets related to the particulate pollution have been growing drastically. Even though people are getting more concerned about it, the situation is not getting better. For this reason, it is expected that the markets will still be growing for several years from now. Source: Gmarket & The 300

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OUTDOOR CHALLENGES

INDOOR CHALLENGES

They do not feel necessity of masks

Ventilating apartment living space is hard because they are not at home on weekdays

They do not have information about outdoor air quality

They do not have information about indoor air quality

They do not know where to get PM masks

They think outdoor air quality is worse than indoor air quality (Wrong information)

PM masks are expensive to wear every time

They do not have an automated ventilation system

Data on air quality is collected in limited places

There are a lot of pollutants which are made at home

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MOBILE SOLUTION OUTDOOR SOLUTION

INDOOR SOLUTION

12:00 PM

Do you want to ventilate

12:00 PM

Air Quality

12:00 PM

Weather

Air Quality

Weather

Outside

Inside

Location: Mapo, Seoul

Location: Whole House

60

15

Average:

µg/m

µg/m

Outside

Inside

15 Find Mask

60

µg/m

µg/m

30

Humidity

30

70

Temperature

75

This Week

Living Room: 60 Bedroom: 50 Kitchen: 100

Ventilate

See Detail

See Detail

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Pre Sign Up

Log-in

Hub

Node 1

Username

PM 10 of Inside

PM 10 by time

Password

PM 10 of Outside

PM 10 by room

Log-in

Temperature

Log-in Help Register

Home Page

Inside Air

Humidity

Filter Lifespan

Ventilate

See Detail

Profile

Register

Username

Ventilate

Location

Settings

PM 10

Password

PM 2.5

E-mail

Temperature

Phone Number

Outside Air

Sign Up

Humidity Find Masks Nitrogen Oxides Carbon Monoxide

Identification

Ozone Sulphur Dioxide

Connecting Products

Location Profile

Password Phone Number E-mail

Settings 42

Ventilation Setting

Node 2 Location information about available masks

Naver Map

List of stores and vending machines

Location Change


12:00 PM

Do you want to ventillate?

Air QualityW

Today

Inside air quality 5

6

7

8

9

10

11

Present

eather

SOLUTION TO AVOID PARTICULATE MATTER

nside

25

70

µg/m

µg/m

Outside OutsideI

Weather

Outside

Inside Location: Whole House

25

70 Average:

µg/m

Living Room: 60

Inside nside

25

Air Quality

Location: Mapo, Seoul

µg/m

OutsideI

12:00 PM

12:00 PM

12:00 PM

Do you want to ventillate?

70

Bedroom: 50 Kitchen: 100

PM concentration is incresing

PM concentration is incresing µg/m µg/m

30

Humidity

30

30

Humidity Hum miditty

30

70

Temperature

75

70

Temperature Tempe erature

75

See Detail

43

Find Mask

Ventilate

This Week

See Detail


ILLUSTRATOR 2D RENDERS

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The ventilators compare indoor and outdoor air quality and ventilate air automatically when it is necessary. When users want to ventilate, they can ventilate manually using the app.

12:00 PM

Air QualityW

eather

Inside Location: Whole House

60 Average:

Âľg/m

Living Room: 60 Bedroom: 50 Kitchen: 100

Ventilate

See Detail

45


VENTILATOR 1

(H: 700mm / 27.5”)

VENTILATOR 2

(H: 600mm / 23.6”)

VENTILATOR 3

(H: 500mm / 19.6”)

PM SENSOR

(H: 50mm / 1.9”)

46

CONNECTOR

(H: 50mm / 1.9”)


PM Sensor

Ventilator 3

Ventilator 2

PM Sensor

Ventilator 3

Based on the height of a window frame and the size of a room, users can assemble ventilators appropriately. The example on the right side fit the most common size for young families, a married couple and a baby. (room size: 72 square meters / height 235 cm)

47

Ventilator 2

Connector

230cm (7’ 6�)


OUT-WIND FRAME COVER PM FILTER

INDOOR

OUTDOOR

INDOOR

OUTDOOR

TURBINE BERNOULLI PRINCIPLE 48


VENTILATING

49

TURNED OFF


When outdoor air quality is not good, the mobile app helps to find PM masks. It offers location information about stores and vending machines where users can buy PM masks.

12:00 PM

Air QualityW

eather

Outside Location: Mapo, Seoul

45 Âľg/m m

Find Mask

This Week

50


76~µm/m3

36~75µm/m3

16~35µm/m3

0~15µm/m3 Card Touch Area Extract Mask Area

200cm (6’ 6’’)

180cm (5’ 10’’) LCD Display

PM Sensor

51

125cm (4’ 1’’)


Currently, information about particulate matter concentrations is collected in limited places, so it is hard for people to access reliable information about where we really live or where we are now. Vending machines will help monitor air quality in much more various places, so more reliable and beneficial information about outdoor air quality will be collected.

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BENEFITS 23

10

8 15

12 10 14

9

50

44

21

10 45

17 33 53 14 12 53 12

40

9 13

78 8

10 13 8

8 15 28

12

12

55 8 17 12

9

9

8 9

30 31

12

10

30

10

10

27

10

15

21

20

15

10

15 15 8

12 10 10

18

17

15

10 12

17

15

28

28

12 10 15 12 8

20

15

10

15

15

10 32

10 12

30

9

15

10

12 12

15 15

18

10 9

Less exposure to particulate matter Holistic management of indoor air quality Easy access to appropriate masks based on time and location Accurate information about air quality from more enriched data

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GE Health Archive |

GE Health Archive is a service design project in order to allow American families to improve their health conditions holistically. it collects each family member’s comprehensive health information with an archive system and provides suggestions including family plans and roles.

54


Team Project with Rebeca Sanchez and Zhibin Wu Sponsored Project by GE Appliances

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45%

40%

CHANGING LIFESTYLES

FAMILY DECISION

of people say that HEALTH is the motivation to change their lifestyles

of participants FAMILY influences their healthcare decisions

60%

75%

FREE TIME

QUALITY TIME

of participants want to spend their FREE TIME with their family

of participants think that QUALITY TIME is interacting with their family CCS MFA Survey Result

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MANAGE

NG

IN G LIF E S

TY

N

A L IT Y TI M E

A

LT H

IO

S

A

QU

T

LE

N ME

E TIC T E S

FAMILY AS A TEAM

HE

F-

N GE

O

CH

S

EL

ONALIZATI

T

S ER

HEALTH PREVENTION & CO-MANAGEMENT

N

P

DIVERSITY & CUSTOMIZATION

CARE DEC

IS

Personalized Approach

Proactive Approach

Holistic Approach

The United States is getting more diverse. Personalized and customized healthcare services are getting more popular. Moreover, it is expected that individuals will be more required to manage their own health.

Genetic tests are getting more popular and cheaper. In 2020. The genetic tests would become more financially and very useful for diverse families’ health promotion and disease prevention in the nearest future.

On average, American people think their families are the most important thing in their lives. For example, 40% of survey participants said that family influences healthcare decision, and 60% of them said that they want to spend their free time with their families.

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GE APPLIANCES Collecting Lifestyle Information Checking Expiration Date Showing Recipes Taking Taking Pictures of Food Saving Family Recipes Checking Family’s Rewards

GE HEALTH ARCHIVE Lifestyle Data & Family Health Data Family Remedies & Recipes

TARGET USERS GE APPLICATION Collecting Family History Playing Roles & Recognition Searching for Remedies & Recipes Sharing Remedies Checking Family’s Status Checking Individual’s Rewards

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US families & Single users 35-50 years old


Ancestry Ancestry DNA

LIFESTYLE DATA

FAMILY HEALTH FAMILY REMEDIES DATA & RECIPES

GE HEALTH ARCHIVE

GOAL & BENEFITS

COMPENSATION

MOTIVATIONS

HEALTH PREVENTION & CO-MANAGEMENT

DATA ORGANIZATION

INCENTIVES

DIVERSITY & CUSTOMIZATION

DATA ANALYSIS

SUGGESTION

ROLE PLAYING

FAMILY PLAN

FAMILY AS A TEAM

Concept Platform The concept platform is how GE Health Archive works. We focused on providing the three types of design approach in the whole process. In the beginning step, the Health Archive collects, organizes, and analyzes data for accurate and effective health promotion and prevention. Then, Health Archive suggests family plans which can be customized. Users start role-playing and get incentives and compensation, based on what they have done.

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LIFESTYLE DATA

FAMILY HEALTH FAMILY REMEDIES DATA & RECIPES

GE HEALTH ARCHIVE

GOAL & BENEFITS

COMPENSATION

DATA ORGANIZATION

INCENTIVES

DATA ANALYSIS

SUGGESTION

ROLE PLAYING

FAMILY PLAN

Partnership Through credit card companies and supermarkets, Health Archive can get users’ lifestyle information. Using this information GE Health Archive figures out strengths and weaknesses of their lifestyle. Family health information, such as users’ family health history and DNA data, will be collected by Ancestry Health and Ancestry DNA. Social media will work to motivate users to participate in activities actively, and incentives from health insurance companies and supermarkets will become another motivation.

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MICHAEL

JOHNSON FAMILY

Living Alone, Passiveness, Seeking for Tangible Compensation, Unaware of Health Conditions

Caring Family, Activeness, Seeking Intangible Rewards, Need for Diabetes Prevention Aid

He decides to research for a refrigerator and is curious about the GE Health Archive and their benefits. He is not an active user to participate everything offered by GE and GE Health Archive.

Mary is concerned about her family’s health and her children’s health education. For this reason she decided to use GE products and the GE Health Archive as a prevention tool.

61


62


63


64


65


COUPONS AND PROMOTIONS Customized by Zip Code Short-term a few months

GE’s FAMILY OF THE YEAR Top 3 families will get the award Medium-term 1 year

A DISCOUNT OF HEALTH INSURANCE

All participants will get based on their achievement Medium or long-term more than 1 year

Encouraging Active Participation

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USERS

FOOD AS MEDICINE

HEALTH PREVENTION SUPPORT

EDUCATION FOR FUTURE GENERATION

Diet & Wellbeing

Prevention

Education

HOLISTIC WELLBEING PROVIDER

TEAMMATE ON HEALTH PREVENTION

LOYALTY OF NEW GENERATION

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Benefits We are expecting that GE Health Archive will have benefits for both GE and GE’s users. These benefits include effects of better wellbeing, prevention, and education.


Mom Town |

Mom Town is an anticipatory service scenario design project to have positive impacts on infant mortality rate in Detroit by dealing with social determinant factors that affect population health. Detroit is one of cities with very high infant mortality rate in the U.S. In this project, social factors which negatively affect infant mortality, and the design solution has been designed by organizing various social supports which are already provided in Detroit.

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BY COUNTRY United States

BY STATE

5.87 Austria

DETROIT

Mississippi (highest)

14.9

7.0 Michigan

3.45

Finland

9.3

Massachusetts (lowest) 4.2

2.52

Infant Mortality Rate The Infant Mortality Rate is the number of infant deaths that occur for every 1,000 live births. This rate is often used as an indicator to measure the health and well-being of a nation because factors affecting the health of entire populations can also impact the mortality rate of infants.

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Source: CIA World Factbook 2015 NVSS America’s Health Rankings Alexbhill (https://alexbhill.org/) MDCH World Bank Open Data


MICRO ENVIRONMENT OF INFANT MORTALITY

MACRO ENVIRONMENT OF HEALTH SOCIAL DETERMINANTS

UNEMPLOYMENT

PUBLIC HEALTH SPENDING

TRANSPORTATION POVERTY

LOW BIRTH WEIGHT

NUTRITION

U.S. ECONOMY

INTERNET / SOCIAL MEDIA ACCESS

ASTHMA

HEALTH EQUITY

ENVIRONMENTAL ISSUE

INFORMATION ACCESS EDUCATION

STD

HEALTHCARE ADDICTION LOCATION

HEALTHCARE SYSTEM

The top five leading causes of infant mortality together account for over half (57%) of all infant deaths that happened in the United States in 2014, these are: Birth defects - Preterm birth and low birth weight - Maternal complication of pregnancy - Sudden Infant Death Syndrome Injuries (e.g. suffocation) The risk of maternal and infant mortality and pregnancy-related complications is higher on women with existing health risks condition as: Hypertension and heart disease - Diabetes - Depression - Genetic conditions - Sexually transmitted diseases (STDs) - Tobacco use and alcohol abuse - Inadequate nutrition - Unhealthy weigh

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INCOME

DIABETES

RACE HEALTH SERVICE

STATE AND LOCAL FINANCIAL HEALTH

HEALTH INSURANCE


8% 2.5x

of babies in the city are born prematurely (before 37 weeks)

60%

of mothers whose infant dies reported multiple stresses

African American women in Michigan are at nearly higher risk of late or no prenatal care than non-Hispanic white women

20%

of infant deaths are caused by a not adequate prenatal care

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TARGET POPULATION Detroit woman populations who struggle with stress such as poverty, isolation and low health education specifically when are becoming or are mothers. Social Factors: 11 to 35 years old, low or no maternal literacy, limited education, physical disabilities and poverty.

Age

15 to 19

20 to 24

SINGLE 78%(6339)

DETROIT AFRICAN AMERICAN PREGNANT MOTHERS 2015

30 to 34

35 to 39

NOT SINGLE 13%(1057) MOTHER NOT PRESENT 9%(731)

25 to 29

8127

more than 40

58% 42% 45% 55%

NO PRENATAL CARE

44%(3545)

PRENATAL CARE

56%(4582)

42% 58% 27% 63% 40% 60% 43%

Source: Michigan department of health and human services

57%

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EAST SIDE HIGHEST ISSUES

WEST SIDE HIGHEST ISSUES

No transportation High rate of teen pregnancy No prenatal care High rate of low birth weight

No transportation No insurance High asthma & diabetes rate IMR & SOCIAL DETERMINANT

SOUTHWEST HIGHEST ISSUES

COMMON SOCIAL DETERMINANTS

No prenatal care High rate of teen pregnancy High rate of low birth weight

Poverty Poor access to healthy nutrition Lack of public & private transportation Large young population with no insurance Children with asthma & diabetes 73


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HEALTH SERVICES LOCATION

H

Hospitals Federally Qualified Health Centers Clinics Including Womens’ Services Maternal Infant Health Program Agencies

24

24 hour Pharmacies Health Centers

The location of healthcare providers is not well distributed in Detroit. Considering that 20% of Detroit households do not have a private vehicle, access to healthcare services could be very limited. People who don’t have access to public transportation cannot reach these organizations. Neighborhoods with high risks of infant mortality rate are more likely to not have enough number of healthcare services. 75


BEFORE PREGNANCY

BEGINNING OF PREGNANCY

Love

STUDENT

Hopeful

Scared

Self-sufficient

DELIVERY

Communicative

Peaceful

Unfortunate

Loved

PART TIME JOB

DURING PREGNANCY

Worried Hopeful

Stressed

AFTER DELIVERY

Stressed Happy

Worried

Helpless

Motivated

WITHOUT JOB

Stressed

Panicked

Sad

Panicked

Emotional Journey of Mothers According to the cases and examples that we had discussed with health service providers, we created an emotional journey of mom during the different stages of their pregnancy. We divided our target group regarding their occupancy.

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NIZATIONS ORGA EDUCATION

FOOD

HEALTH CARE PROVIDERS

COMMUNICATION

HOUSING

LAST MILE SERVICE SYSTEM

BASIC NEEDS

HEALTH CARE

DEMOGRAPHIC WELFARE DATA

TRANSPORTATION

JOB SUPPORT

DATABASE

Scope of Service MOM_TOWN amplifies the reach of Healthcare system by serving as vital eyes and ears to HEALTHCARE various stakeholders and providing initial support to the patients who need the most help.

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MATERNAL HEALTH ORGANIZATIONS

CLINICS

HOSPITALS

MOM_TOWN bridges the last mile gap between the Primary Care Health System and the everyday lives of Detroit’s women. Women who are not under any healthcare plan, cannot keep appointments, frequently run out of programs, or utilize only emergency rooms would get benefits the most.

SUPPORTERS

GM & FORD

GOVERNMENT

CITY OF DETROIT GOVERNMENT

TRANSPORTATION DONORS

BUDGET SUPPORT

HOUSING DONOR

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NEIGHBORHOOD BASED WORKFORCE

HEALTH NEIGHBORHOOD DATA BASE

Based on the powers of peers/sisters, MOM_ TOWN works with locally hired long-time residents, Sis-navigators, that have a unique ability to build trusting relationships and are embedded in the neighborhood population.

NURSE

+

It is a platform to collect user data and share within each organization whereas it helps the flow of resources.

TIGHT NETWORK OF COMMUNITY PROGRAMS Integration & coordination of all offered programs related to IMR in Detroit city and coordination with non-clinical services (various social service providers related to socioeconomic needs).

DATA BASE

SISTER

NURSE

CRADLE

DIAPER

BABY FOOD

NUTRITION

BUS

Early identification of women at IMR high risk. Identify and engage individuals who are “lost� or not connected to clinical care. Referrals to social service providers and/ or to address maternal health education, psychological issues, and related socioeconomic needs.

Integration & Coordination Care Coordinator identify and refer eligible high need mothers to Programs partners. Provide update on progress of patients on a regular basis. Regular communication and care planning between the manager, community programs partners and primary care clinicians. Early identification of complications and psychological issues to avoid emergency room visits. Address barriers patients about timetable to get visits. Educate & remind patients about timetable to get visits. Prepare patients for appointments. Accompany mothers to maintenance medical visits as needed. Reinforce motherhood care plan & goals for self-management. Alert Hospitals with urgent medical issues

DIRECT OUTCOMES Increase maternal care adherence. Create the role of Sis-Navigators that can play in improving health outcomes for racial and ethnic minorities, as well as other under-served populations, in the context of a changing healthcare environment.

Evaluate & improve maternal health literacy Improve Detroit women trust in Primary Care Providers Extends PCPs and programs providers via Care Coordinator for targeted patients who are higher cost/risk Proactive, earlier identification of and response to prevent IMR adverse events. Increased pregnant women engagement in routine primary and preventive care visits. Increased communication between pregnant women and providers for more responsive clinical care

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AWARENESS

ACCESS

CONVERSION

EVANGELISM

Advertisement Information

FRONT STAGE

BUS

Community Event Collecting Data

HUB

Evaluating Program Eligibility

Reinforcing Self-Management

Additional Education for Graduates

Referrals to Social Service Providers

Providing Motherhood and Sex

Reinforcing Self-Management

Housing Inspection Services

Education

Graduates Organize Events Using the Facility

Enrollment of Classes

Nutrition Support

Collecting Data

Housing Resources

Graduates Deliver Information and Resources for Pregnant Women or Those with Babies

Sharing & Delivering Goods Job Opportunity Regular Communication Support COMMUNITY

Accompanying Mothers to Maintenance Medical Visits

Events

BACKSTAGE

HOSPITAL

GETTING INFORMED

Content of Design

APPROACHING TO HUB

Update on Progress of Patients

ACCESS TO RESOURCES

BEING INVOLVED IN COMMUNITY

Coordination of Programs

MORE OPPORTUNITIES

Care Panning between the Community Programs Partners and Primary Care Clinicians

Media Design

Managing Appointments

Identifying location

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Coordination of Good Seliveries Searching for Part-time Jobs

GRADUATION

AFTER GRADUATION

Certification Full-time Jobs in Neighborhood


BENEFITS

WOMEN POPULATION

Better IMR outcomes improving the ability of Detroit’s women at varying risk to self-manage their motherhood care needs.

CITY OF DETROIT

HEALTH SYSTEM

Improve city reputation

Enables IMR programs-based staff to operate in concert and achieve greater job satisfaction. Enables clinic-based staff - Primary Care Providers to operate on the preventive side and achieve greater results.

Increased patient engagement in routine primary and preventive care visits. Increased communication between patients and providers for more responsive clinical care.

Extends PCPs and IMR programs via MOM_ TOWN for targeted patients who are higher risk.

Proactive, earlier identification of and response to complications to prevent IMR related adverse events.

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DETROIT EXPERIENCE FOR INTERNATIONAL STUDENTS

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How might we encourage international students to feel comfortable exploring Detroit?

DETROIT EXPERIENCE |

International students include all students who are from foreign countries and do not have a citizenship or a green card of the United States. Because of many factors including language and unfamiliarity, many of them do not feel comfortable exploring Detroit. In this project, I tried to understand why they do not feel comfortable in Detroit and create design solutions with international students.

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Target Users

Detroit Experience Factory

CCS Students attending Detroit Experience Class

International Students & National Travelers

User Engagement

Interview

Shadowing

Brainstorming

Interviews for 20-45 minutes

Visiting local restaurants

Mindmapping

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Creating Prototype Creating design story and modifying process

Prototype Test

Interviews about prototype


Why do they not feel comfortable in Detroit? even though there are many beautiful places in this City.

Violent Crime rate (per 100,000) for Detroit and Michigan 2001-2011

Top 100 Most Dangerous Cities in the U.S.

1 2 3 4 5 6 7

Detroit 2,137.0

Michigan

8

2011

2009

2007

2005

2003

2001

289.9

East St. Louis, IL Monroe, LA Alexandria, LA Camden, NJ Wilmington, DE St. Louis, MO Bessemer, AL

Detroit, MI Source: NEIGHBORHOODSCOUT

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Belfug

Junyoung

Chiamin

International Student On-Campus MFA Integrated Design From Turkey

International Student On-Campus BFA Transportation Design From Korea

International Student Off-Campus MFA Interaction Design From Taiwan

Stressors or Behaviors

Stressors or Behaviors

Stressors or Behaviors

Identified Needs

Identified Needs

Identified Needs

Identified Needs

Values or Goals / Motivations

Values or Goals / Motivations

Key Quote

Key Quote

Key Quote

Communication Barriers

Easier ways to communicate with local people

Easier ways to communicate with local people

“I think Detroit doesn’t want to interact with international students.” “It’s hard to explain where I am to Uber drivers.”

Complecate road coditions

Information about local restaurants

Exploring Detroit by himself

“Uber is expensive” “I don’t want to interact with local people.”

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Unfamiliarity in Detroit

Local friends in Detroit Activities with local friends Exploring Detroit to see a variety of beautiful and historic buildings

“Most places in Detroit are not familiar to me.” “I don’t think Detroit is safe.”


Brandi

Matt

Nadir

Detroit Resident Admissions Counselor at College for Creative Studies

Detroit Resident Director of Brand Strategy at Detroit Experience Factory

Detroit Resident Communications Manager at Detroit Experience Factory

Participation: In-depth interview, Prototype test

Participation: In-depth interview

Participation: In-depth interview

Ruonan

Muge

Yachi

Graduate Student MFA Integrated Design at College for Creative Studies

Graduate Student MFA Integrated Design at College for Creative Studies

Graduate Student MFA Color & Material Design at College for Creative Studies

Participation: Brainstorming, Prototype test

Participation: Brainstorming

Participation: Prototype test

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Shadowing

90


Theme 1 : Lack of Access to Information Theme 2 : Perception of Unfriendliness Theme 3 : Comfort in Mobility Theme 4 : Communication Barriers Theme 5 : Feelings of Safety

Barriers and Gap between Local Residents and International Students Between local residents and international students, there are big gaps in understanding of Detroit, such as safety issues, various ways to get information, transportation means and local people’s and international students interaction in Detroit. It is expected that local people and international sutdents don’t have a common method to get informed and to interact with other people. Also, most of international students are unaware of Detroit Experience Factory

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Brainstorming with Users

Ideas

Smartphone APP

for information & communication

Class with Credits for better friendliness

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Discount Coupon

for comfort in mobility & expense


Introducing main ideas

Setting functions

Organizing process

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“How can Detroit residents participate in this program? I want to share my experience using various ways.”

“I don’t like this blue color.”

“I wonder how to solve the transportation problem.”

“I want to order by myself, and share my experience after finishing all the steps.”

“Who will find all the discounts for CCS students?” “How to reach those destinations?” “Let’s do this at orientation!”

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95


Studio Work at CCS

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LIGHTING FOR DETROIT PUBLIC LIBRARY |

This project is a prototyping project with Arduino and Neopixels to suggest an interactive lighting design for the Detroit Public Library. In this project, each time you visit the Detroit Public Library, the lighting on the facade of the building will react to you and to other visitors.

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EDUCATION

LIBRARY

INTERNET

There are many ways to access knowledge and information. One of the convincing ways to get advanced knowledge is education. Also, the Internet is a good way even though relatively we would get superficial and less refined information. However, those ways are not enough for Detroit residents. Compared to other cities near Detroit, its education level is not as high as other cities’. Moreover, Detroit is one of the cities which has the highest number of people who cannot access the Internet. I considered what I can do for Detroit residents and the City of Detroit as an interaction designer, and I decided to make the Detroit Public Library more attractive to inspire people to enter the building using interactive lighting.

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EDUCATIONAL ATTAINMENT, PRESENCE OF A COMPUTER, AND TYPES OF INTERNET SUBSCRIPTION

PRESENCE AND TYPES OF INTERNET SUBSCRIPTIONS Satellite Inte rnet service 1.9% Fiber-optic 1.4%

Two or more fixed broadband types, or other 9.1%

High school graduate (includes equivalency), some college or associate’s degree 65.6%

Has a computer 77.6%

With an Inte rnet subscription 47.3%

No computer 22.4%

DSL 9.9% Mobile broadb and alone or with dial-u p 3.3% Dial-up alon e 0.9%

Cable modem 20.7%

Without an internet subscription 24.7%

Less than high school graduate or equivalency 20.0% Bachelor’s degree or higher 14.4%

With a broadband Internet subscription 52.5%

No Internet access 39.9%

No computer 22.4%

Internet access without a subscription 12.8%

With dial-up Internet subscription alone 0.4%

No Internet access 39.9%

Internet access without a subscription 12.8%

With mobile broadband 13.3% Without mobile broadband 29.7% Mobile broadband alone or with dial up 3.3% Dial-up alon e 0.9%

No Internet access 39.9%

Internet access without a subscription 12.8%

of residents didn’t complete high school Michigan: 10% United States: 14%

of households don’t have Internet access 2nd highest city in the U.S.

of residents completed Bachelor’s Degree or Higher than Bachelor’s Degree Michigran: 24% United States: 26%

of households do not have fixed broadband subscription 1st highest city in the U.S.

Source: U.S. Census Bureau, Bill Callahan, and Clrsearch

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ENTERING

detroit public libra

ry

detroit public libr ar

y

detroit public libr ar

y

VOTING

detroit public libr ar

y

Each time you visit and/or use service from Detroit Public Library, your experience will be different. When people visit the library, it welcomes you. Visitors can also interact with the library by showing their thoughts about books. To be specific, there are two types of interaction in this project. Each time a person enters the library, the color of the building changes to welcome the visitor. The other interaction is for people who have already visited the library. Detroit Public Library asks a question created every month, such as “What is your favorite book?”, “Do you like Harry Potter?”, “What color has the most similarity to Harry Potter? By borrowing books, sending text messages, and twitting, visitors can vote about the questions, and results are displayed on the building. This interaction would give another fun for visitors’ experience.

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TEXT MESSAGE

IFTTT

PHOTON NEOPIXELS

ENTERING BUILDING

PUSH SWITCH

ARDUINO

IN THE REAL WORLD

IN THE PROTOTYPE

ENTERING BUILDING

PRESSING SWITCH

VOTING

CHANGING LED COLOR

SENDING MESSAGE

In the prototype, the interactions are simplified to adjust to the model and Arduino. The situation when a visitor is entering the building is changed to pressing a switch on the model. The lighting is replaced with Neopixel strips. Voting is implemented using IFTTT.

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E-mail jinseokkwon@hotmail.com

Website jinseokkwon.com

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LinkedIn linkedin.com/in/jinseok-kwon/


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