User Experience Design Portfolio
E-mail jinseokkwon@hotmail.com
Website jinseokkwon.com
LinkedIn linkedin.com/in/jinseok-kwon/
Curriculum Vitae
WEBSITE jinseokkwon.com E-MAIL jinseokkwon@hotmail.com PHONE +1 313 686 3447
EDUCATION
WORK EXPERIENCE
May 2018 Master of Fine Arts: Integrated Design College for Creative Studies, Detroit, Michigan, USA
Taphandles, Seattle, Washington - Industrial Design Intern Beer Handle & LED Sign Design Design Concept Research Concept Development, Design Sketch, Computer Modeling, Rendering, Programming, and Prototyping May - Aug. 2017
Feb. 2015 Bachelor of Design: Industrial Design Seoul National University of Science and Technology, Seoul, Korea
ALPAC, Inc., Ann Arbor, Michigan - Infographic Designer Assessment Report Design Graphic & Icon Design, and Data Visualization Apr. 2017 HaA Inc., Seoul, Korea - Contract Industrial Designer LG Motion Remote Control Design Design Concept Research, Concept Development, Design Sketch, Computer Modeling, and Computer Rendering Feb. - Mar. 2015
EXTRACURRICULAR ACTIVITIES 2014 Vice Organizer, 2014 Industrial Design Degree Show: Seoultech ID Show 32, Seoul, Korea (one year) Volunteer Tutor, Design Education in Taereung Elementary School, Seoul, Korea (nine months) Teaching Internship, Computer Graphic Education in Seoul Culture High School (one month) Volunteer Tutor, Design Education in Gongrung Elementary School, Seoul, Korea (two months)
Design Dream, Gyeonggi-do, Korea - Contract Industrial Designer Junjin CSM Crane Design Concept Development, Design Sketch, Computer Modeling, and Computer Rendering Jan. - Feb. 2014 Prospecs in LS Networks, Seoul, Korea - Design Intern Backpack Design Design Concept Research, Concept Development, and Design Sketch Jun. - Jul. 2012
2013 Group Member/ CANAM, Study Group for Computer Graphic Design, Seoul, Korea (one year and six months)
Seoul Metropolitan Rapid Transit, Seoul, Korea - Public Officer Administrative Work Jun. 2010 - Jun. 2012
2
LANGUAGE English (Fluent), Korean (Native), Japanese (Beginner)
AWARDS 2014 Silver - Korea Design Graduation Exhibition Competition, Korea Seoultech ID Show 32, Participation as a vice organizer
SKILLS
2013 Finalist - Spark Awards: Concept Design, USA Built-in Refrigerator for Single Person Households Project Selected - Daegu Design Exhibition, Korea Toilet Paper Dispenser for Restroom
Service & UX Design Design Research / Ideation / Concept Development / Persona Analysis / User Journey Map / Flow Chart / Wireframe
2012 Finalist - Spark Awards: Concept Design, USA Toilet Paper Dispenser for Restroom Winner - Red Dot Design Award: Design Concept, Singapore Adjustable Bench in Airport Winner - Pin-up Concept Design Awards, Korea Adjustable Bench in Airport Winner - Chung-ho Nais Product Design Competition, Korea Compact Water Purifier Combined with Humidifier
Industrial Design Design Research / Ideation / Concept Development / Sketch / Computer Modeling / 2D Rendering / 3D Rendering / Model-making
Interaction Design Coding / Schematic / Algorithm / Cybernetics Model
Design Research Observational research / Ethnographic Research / In-depth Interview / Survey / Participatory Design Data Visualization Data Cleaning / Data Visualization
SOFTWARE Expert Adobe Photoshop / Adobe Illustrator / Adobe Indesign / Adobe XD / Rhinoceros / V-ray / Keyshot / AutoCAD / Arduino / Microsoft Office / Keynote / Numbers
2009 Winner - G design Fair, Korea Sterilizer for Subway Turnstile Winner - Finetechnix LED Product Design Competition, Korea LED Light Design with Korean Traditional Concept
Advanced Solidworks / Sketch / Adobe After Effect Intermediate HTML / Adobe Premiere Pro
3
Elementary Autodesk 3ds Max / Zbrush / Raw Graphs
ExPeeR |
ExPeeR is my final thesis project in the MFA Integrated Design at College for Creative Studies. This thesis is pursuing better cultural and emotional adaptation of foreign-born immigrant children with the immigrantcentric perspective. In this thesis, stressors that can negatively affect the foreign-born children’s development have been analyzed holistically, and the design solution will enrich their experiences and interaction with peers and local communities. This project will help both immigrant and non-immigrant children respect each other and result in the harmonious integration.
4
5
78.1M
THE FOREIGN-BORN POPULATION IN THE U.S.
17.7%
12.9% 11.1%
7.9%
40.0M
13.3% 42.4M
31.1M
6.2% 19.8M
4.7% 14.1M 9.6M
1970
1980
1990
2000
2010
2014
2065
International migration has remained a constant trend over the past decades. United States has been experiencing the largest number of the immigrants with the highest increase in the world. Source: Center for Immigration Studies & Pew Research Center
6
WHO ARE THEY?
By Age
65 years and over
13%
By Origin
0 to 19 years
8%
By Race
Europe/ Canada/Oceania
14%
Mexico
29%
9%
Central America
8%
Asia
29%
White
Caribbean
9%
20 to 64 years s
79%
Black
Hispanic
55%
South America Africa
4%
16% Asian
17%
7%
The population under 18 years old occupies 6.4 percent of the total foreign-born immigrant population. The foreign-born children also occupy 3.8 percent of the total number of children in the United States. Source: Source: Census Bureau Migration Policy Institute Child Trends Data Bank
7
FOREIGN-BORN IMMIGRANT CHILDREN’S RISKS
College Completion by Race and Generation
Symptom of Depression and/or Anxiety
55%
22%
50%
18%
40%
17%
31%
15%
21%
11% 1ST GEN
2ND GEN
HISPANIC
1ST GEN
2ND GEN
ASIAN
1ST GEN
LATINO YOUTH
2ND GEN
BLACK
WHITE
ASIAN AMERICAN
AFRICAN AMERICAN
Foreign-born immigrant children are exposed to various stressors that can negatively affect the children’s development and assimilation. When first-generation immigrant children are not well developed and integrated into society, the stressors can spread to the second and third-generation children (Potochnick and Perreira). For this reason, it is important for the foreign-born immigrant children to assimilate into society with an immigrant-centric perspective. Source: Brookings Migration Policy Institute
8
Poor Academic Achievement and College Completion
Symptom of Depression
Traumatic Events
Language Proficiency
Anxiety
Poverty
Lack of Experience
Economic Status
9
Immigration Status
Discrimination
LANGUAGE
LEGAL STATUS
DISCRIMINATION
Both DIRECTLY and INDIRECTLY affects children’s ACADEMIC ACHIEVEMENT LIMITS them from ACCESS to RESOURCES
POVERTY
Causes LOWER SELF-ESTEEM and LIFE SATISFACTION
“I am not welcome”
TRAUMATIC EVENTS
5 Miles Increases the risks to have PSYCHOLOGICALLY UNHEALTHY children
Increases their risks for DEPRESSION and/or ANXIETY
10
COMPETITORS
Facebook & Instagram NO ENCOURAGEMENT for real interaction NO SUPPORT to broaden global friendship LIMITED EDUCATIONAL SERVICES for children
Doongle NO REAL LIFE EXPERIENCE
YouTube NO ENCOURAGEMENT for real interaction NO SERVICE to broaden FRIENDSHIP NO SOCIAL INTERACTION with friends
Snapchat LITTLE encouragement for REAL INTERACTION NO SUPPORT to broaden GLOBAL FRIENDSHIP LIMITED EDUCATIONAL SERVICES for children
ASK.fm LIMITED FUNCTIONS to ATTRACT teenagers NO REAL LIFE EXPERIENCE
11
RELATION BETWEEN AGE OF ARRIVAL AND ADAPTATION OF LANGUAGE, CULTURE, AND EDUCATION
Age of Arrival
Native Native-born children have more chances for resources such as scholarships and loans
0
1
2
3
4
5
6
7
8
First language
9
10
11
12
13
14
15
16
17
18
Second language
They have a similar experience of American life
Lesser exposure to the U.S. culture and education system
They have the same level of English skills with native-born
Education outcomes start to deteriorate Language deterioration starts Those are least influenced by compulsory education laws
Language skills and education outcomes start to deteriorate from arrival age at 10, every delayed year of entry increases the risks
Source: Source: National Institute of Health Vassar College
12
MAIN NEEDS
ENCOURAGEMENT for various LOCAL ACTIVITIES and EVENTS EXPERIENCE EXCHANGE between DIFFERENT CULTURAL BACKGROUNDS More opportunities to BUILD NEW FRIENDSHIP SAFE PLACE to SHARE CONCERNS and GET ADVICE
13
Non-Immigrant Teenagers
Immigrant Teenagers
13 - 16 YEARS OLD have both the highest risks and potentials to overcome social factors when social supports are provided
14
PARTNERSHIP
Incentive & Rewards
Events & Activities
Events & Activities
Credits
Public Transportation
Incentives & Rewards
ENTERTAINMENT
EDUCATIONAL ORGANIZATION
MUSEUM
SCHOOL
PUBLIC TRANSPORTATION
LOCAL FOOD
Teenagers’ Opinions and Loyalty
Public Awareness New Sponsors
Public Awareness New Sponsors
Low Cost Education
Familiarity
Public Awareness
15
Experience Loop & Functions
Sharing Concerns Anonymously
Existing UsersÕ Welcome Message
Making New Friends from Different Cultures
Planning Activities and Inviting Friends
Welcoming New Users
Getting Compensation Based on Achievement
Friends & Group
Event
Quests
Inventory
Talking about Interesting Topics
Message
Create Post
16
Achieving Goals and Benefits
17
18
19
CULTURE SCORE AND LANGUAGE SCORE By interacting with other users, users can develop their Culture Score and Language Score that users set up the first time they use the app. To be specific, when user interact with another user from a different background, the user can improve his or her culture score. Language also works in the same way. These functions would provide another motivation and incentive that motivate users to make new friends and interact with them. 20
USER
Ac ce pta nc e
e nc pta ce Ac New Connection
PARENTS
TEACHER
CONNECTION WITH PARENTS AND TEACHERS Without parents’ or teachers‘ authorization, users cannot enjoy functions related to events. Parents and teachers will get teenage users’ information, such as their decisions to participate in events and their location information when they are participating.
21
Hi, do you like graffiti? How about joining our group?
GROUP SYSTEM Group system based on interests and location will motivate the user to make and interact with new friends: Users can create groups based on what they are interested in or where they live. For example, users living in Detroit would be involved in Detroit group at first. User can also be members of a topic that they are interested in. Each group will be managed by ambassadors who would be in charge of managing a group and other members. Groups will create and participate in activities and group members would be invited to and motivated to participate in activities. 22
What do you think about Gossip Girl?
I love this song!
POST TOPICS The parent category includes 6 topics, art, dancing, movie and TV dramas, music, sports, and video games, and the number of topics is managed by ExPeeR. Each topic also has many subcategories, and they are created and managed by users unlike the parent category.
23
Hey guys, I have concerns!
Identified
d fie
Ide nti
nti Ide
fie d
Anonoymous
Anonymous USER1
USER2
SHARING CONCERNS Using the anonymous mode, users can share their concerns from really typical teenagers’ concerns to more sensitive problems such as their immigration status.
24
What about going to Cycling Detroit? We will get restaurant coupons from the event. It will be fun!
ACTIVITY SUPPORT Public Transportation Free Exhibition Ticket Event Information
Activity Participation
ACTIVITY SUPPORT AND INCENTIVES With activity support, teenagers would access events and activities with lower costs. Incentives are compensations for users’ activity participation. Every time users participate in local events or activities, they would get incentives such as coupons for local restaurants and markets, exhibition free tickets, and promotion codes for free movies and TV dramas. 25
TEENAGE USERS’ EVENT PARTICIPATION For teenage users’ safety in local events and activities, information including their location and decision of event participation will be sent to their parents and teachers. First, when a user clicks ‘Going’ on an event information page, event information including date, location, safety level, and event organizer’s information is sent to both parents and teachers with a link. Second, when a user is going to or participating in events, their location information is also sent to his or her parent and teacher, so that they can check on the user’s safety anytime. 26
RATING EVENT
MAKING NEW FRIENDS
COMPLETING MISSION
GETTING INCENTIVES
AFTER EVENT Event assessment is conducted by teenage users, parents, and partners. Teenage users rate events and activities that they participated in. Parents can also participate in local events and activities and rate if they want. Based on these three assessment, each organization will have its own scores and this information will be shown on event information and shared with teenage users’ parents through text messages. Users will get compensation when they participated in an event or when they complete a mission. 27
Posting, Activity Participation, and Quest Completion Scholarships for Educational Programs Museum Membership Additional Credits
REWARD Rewards are the ultimate compensation. Rewards are distributed based on each user’s achievement. Achievement score would consist of activity participation, quest completion, multimedia message posting, and comments on posts. 28
BENEFITS
“I love Cinco De Mayo!”
“I am welcome”
HARMONY More efficient exploration in the United States
More enriched experiences in the United States
New friends from more various backgrounds
New friends from more diverse backgrounds beyond five mile radius from their neighborhood
Chances to exchange their cultural experiences and learn about immigrant cultures
Chances to exchange their cultural experiences and learn American culture
A virtual place where they can share their concerns and get advice
A safe place where they can share their concerns and get advice
29
No Matter |
No Matter is a holistic solution to avoid particulate matter in South Korea. These days, South Korea suffers from very serious particulate matter pollution. For this reason, air purifier and mask markets are growing drastically, but these are not enough to avoid particulate matters efficiently and effectively. With No Matter, Korean people will have better chances to reduce exposure to particulate matter.
30
31
Air Pollution in the World
3.0M
92%
4.3M
of deaths worldwide every year are attributed to ambient air pollution
of the world’s population live in places exceeding WHO air quality guidelines
of deaths are because of indoor air pollution
Source: WHO
32
What is Particulate Matter?
Air pollution can be defined as the emission of harmful substances to the atmosphere. This broad definition therefore encapsulates a number of pollutants
Scale Comparison
Pollutants of Air Pollution
Hair 50-70µm
PM
NOx
Nitrogen Oxides
SO2 Sulfur Dioxide
Particulate Matter (small suspended particles of varying sizes)
O3
Ozone
CO
Carbon Monoxide
VOCs
PM 10
10µm
PM 2.5
2.5µm
µm (micrometer) = 1/1,000,000m
Volatile Organic Compounds
Source: Our World in Data & Ministry of Environment of South Korea
33
Health Effects of Particulate Matter
Eye Allergic conjunctivitis, keratitis
Respiratory Chronic bronchitis, emphysema, asthma
Heart Nonfatal heart attacks and irregular heartbeat
Nose Allergic rhinitis
Lung Decreased lung function Premature death in people with heart or lung disease Source: Ministry of Environment of South Korea
34
Annual Median Concentration of PM 2.5(µm/m³)
Annual Median Concentration of PM 10 in Seoul(µm/m³) 60
80
50
60
Seoul
Bangladesh 40
India China
30
40 Global
20
20 European Union UK US Australia New Zealand 0 1990
1995
10
0
2000
2005
2010
2015
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
This project will reduce the exposure to particulate matter, so that Korean people take particulate matter as much as people in other developed countries. Source: New Scientist & Air Korea
35
A Year in Air Quality, 2016
Beijing Shanghai
Seoul
43days
92 days
92 days
96 days
132 days
27 days
135 days
66 days
243 days
45 days
New York
32 days
76 days
323 days
L.A
43 days 348 days
Good
Moderate
Unhealthy/ Sensitive
Unhealthy
Very Unhealthy
Hazardous
AQI: 0~50
AQI: 51~100
AQI: 101~150
AQI: 151~200
AQI: 201~300
AQI: 301~
No Data
An air quality index (AQI) which is a number used by government agencies measures five criteria air pollutants (particulate matter, sulfur dioxide, carbon monoxide, nitrogen dioxide, and ozone) Source: NPR & Scorecard
36
Causes of Particulate Matter in Korea From China 30-50%
From Korea 50-70%
It is expected 30 to 50% of particulate matter in Korea is from China
Power generation 4.60%
From coal combustion From others (Around 70%) (Around 30%)
Manufacture 61.3%
Non-highway Highway Production Transportation transportation 6.50% 15.2% 10.20%
Disposal of waste matter 0.30%
Non-industrial 1.70%
etcs 0.30%
Unavoidable PM Sources Source: Huff Korea & Ministry of Environment of South Korea
37
When and where are they exposed to PM? A scenario of a worker between 20 and 30 years Weekday
Users are exposed the highest concentration of PM 2.5 and PM 10 when using public transportation
12:00 am 6:00 am
12:00 pm
120
6:00 pm1
0:00 pm
120
12:00 am
Uses public transportation to return home
Uses public transportation to go to work
90 Arrives at the office
68
68
Exposure to PM 10
54 48
60
54
54
Eats out for lunch
Wakes up and get ready to go to work
Goes for a walk
63
Arrives at home
45
Users are exposed to a high concentration of PM 2.5 at home
31
30 Exposure to PM 2.5
61
Work
Sleep
Work
54 48
33
Dinner + Free Time
Average concentration of Mar. and Apr 2014.
Breakfast & Wash
Lunch
Commute
38
Commute
Markets related to PM are rapidly growing
Air Purifier Market in Korea by year
What did you buy to deal with PM?
1,500 m Others
17%
37%
Cleaners for eyes and nose
1000 m
Mask or Nosk
6%
Air Filtering Plants
8%
500 m
Water Purifier
10%
300 m
Hand Sanitizers
Food such as Water Dropwort
600 m
12%
10%
2013
2014
2015
2016
2017
For several years, markets related to the particulate pollution have been growing drastically. Even though people are getting more concerned about it, the situation is not getting better. For this reason, it is expected that the markets will still be growing for several years from now. Source: Gmarket & The 300
39
OUTDOOR CHALLENGES
INDOOR CHALLENGES
They do not feel necessity of masks
Ventilating apartment living space is hard because they are not at home on weekdays
They do not have information about outdoor air quality
They do not have information about indoor air quality
They do not know where to get PM masks
They think outdoor air quality is worse than indoor air quality (Wrong information)
PM masks are expensive to wear every time
They do not have an automated ventilation system
Data on air quality is collected in limited places
There are a lot of pollutants which are made at home
40
MOBILE SOLUTION OUTDOOR SOLUTION
INDOOR SOLUTION
12:00 PM
Do you want to ventilate
12:00 PM
Air Quality
12:00 PM
Weather
Air Quality
Weather
Outside
Inside
Location: Mapo, Seoul
Location: Whole House
60
15
Average:
µg/m
µg/m
Outside
Inside
15 Find Mask
60
µg/m
µg/m
30
Humidity
30
70
Temperature
75
This Week
Living Room: 60 Bedroom: 50 Kitchen: 100
Ventilate
See Detail
See Detail
41
Pre Sign Up
Log-in
Hub
Node 1
Username
PM 10 of Inside
PM 10 by time
Password
PM 10 of Outside
PM 10 by room
Log-in
Temperature
Log-in Help Register
Home Page
Inside Air
Humidity
Filter Lifespan
Ventilate
See Detail
Profile
Register
Username
Ventilate
Location
Settings
PM 10
Password
PM 2.5
Temperature
Phone Number
Outside Air
Sign Up
Humidity Find Masks Nitrogen Oxides Carbon Monoxide
Identification
Ozone Sulphur Dioxide
Connecting Products
Location Profile
Password Phone Number E-mail
Settings 42
Ventilation Setting
Node 2 Location information about available masks
Naver Map
List of stores and vending machines
Location Change
12:00 PM
Do you want to ventillate?
Air QualityW
Today
Inside air quality 5
6
7
8
9
10
11
Present
eather
SOLUTION TO AVOID PARTICULATE MATTER
nside
25
70
µg/m
µg/m
Outside OutsideI
Weather
Outside
Inside Location: Whole House
25
70 Average:
µg/m
Living Room: 60
Inside nside
25
Air Quality
Location: Mapo, Seoul
µg/m
OutsideI
12:00 PM
12:00 PM
12:00 PM
Do you want to ventillate?
70
Bedroom: 50 Kitchen: 100
PM concentration is incresing
PM concentration is incresing µg/m µg/m
30
Humidity
30
30
Humidity Hum miditty
30
70
Temperature
75
70
Temperature Tempe erature
75
See Detail
43
Find Mask
Ventilate
This Week
See Detail
ILLUSTRATOR 2D RENDERS
44
The ventilators compare indoor and outdoor air quality and ventilate air automatically when it is necessary. When users want to ventilate, they can ventilate manually using the app.
12:00 PM
Air QualityW
eather
Inside Location: Whole House
60 Average:
Âľg/m
Living Room: 60 Bedroom: 50 Kitchen: 100
Ventilate
See Detail
45
VENTILATOR 1
(H: 700mm / 27.5”)
VENTILATOR 2
(H: 600mm / 23.6”)
VENTILATOR 3
(H: 500mm / 19.6”)
PM SENSOR
(H: 50mm / 1.9”)
46
CONNECTOR
(H: 50mm / 1.9”)
PM Sensor
Ventilator 3
Ventilator 2
PM Sensor
Ventilator 3
Based on the height of a window frame and the size of a room, users can assemble ventilators appropriately. The example on the right side fit the most common size for young families, a married couple and a baby. (room size: 72 square meters / height 235 cm)
47
Ventilator 2
Connector
230cm (7’ 6�)
OUT-WIND FRAME COVER PM FILTER
INDOOR
OUTDOOR
INDOOR
OUTDOOR
TURBINE BERNOULLI PRINCIPLE 48
VENTILATING
49
TURNED OFF
When outdoor air quality is not good, the mobile app helps to find PM masks. It offers location information about stores and vending machines where users can buy PM masks.
12:00 PM
Air QualityW
eather
Outside Location: Mapo, Seoul
45 Âľg/m m
Find Mask
This Week
50
76~µm/m3
36~75µm/m3
16~35µm/m3
0~15µm/m3 Card Touch Area Extract Mask Area
200cm (6’ 6’’)
180cm (5’ 10’’) LCD Display
PM Sensor
51
125cm (4’ 1’’)
Currently, information about particulate matter concentrations is collected in limited places, so it is hard for people to access reliable information about where we really live or where we are now. Vending machines will help monitor air quality in much more various places, so more reliable and beneficial information about outdoor air quality will be collected.
52
BENEFITS 23
10
8 15
12 10 14
9
50
44
21
10 45
17 33 53 14 12 53 12
40
9 13
78 8
10 13 8
8 15 28
12
12
55 8 17 12
9
9
8 9
30 31
12
10
30
10
10
27
10
15
21
20
15
10
15 15 8
12 10 10
18
17
15
10 12
17
15
28
28
12 10 15 12 8
20
15
10
15
15
10 32
10 12
30
9
15
10
12 12
15 15
18
10 9
Less exposure to particulate matter Holistic management of indoor air quality Easy access to appropriate masks based on time and location Accurate information about air quality from more enriched data
53
GE Health Archive |
GE Health Archive is a service design project in order to allow American families to improve their health conditions holistically. it collects each family member’s comprehensive health information with an archive system and provides suggestions including family plans and roles.
54
Team Project with Rebeca Sanchez and Zhibin Wu Sponsored Project by GE Appliances
55
45%
40%
CHANGING LIFESTYLES
FAMILY DECISION
of people say that HEALTH is the motivation to change their lifestyles
of participants FAMILY influences their healthcare decisions
60%
75%
FREE TIME
QUALITY TIME
of participants want to spend their FREE TIME with their family
of participants think that QUALITY TIME is interacting with their family CCS MFA Survey Result
56
MANAGE
NG
IN G LIF E S
TY
N
A L IT Y TI M E
A
LT H
IO
S
A
QU
T
LE
N ME
E TIC T E S
FAMILY AS A TEAM
HE
F-
N GE
O
CH
S
EL
ONALIZATI
T
S ER
HEALTH PREVENTION & CO-MANAGEMENT
N
P
DIVERSITY & CUSTOMIZATION
CARE DEC
IS
Personalized Approach
Proactive Approach
Holistic Approach
The United States is getting more diverse. Personalized and customized healthcare services are getting more popular. Moreover, it is expected that individuals will be more required to manage their own health.
Genetic tests are getting more popular and cheaper. In 2020. The genetic tests would become more financially and very useful for diverse families’ health promotion and disease prevention in the nearest future.
On average, American people think their families are the most important thing in their lives. For example, 40% of survey participants said that family influences healthcare decision, and 60% of them said that they want to spend their free time with their families.
57
GE APPLIANCES Collecting Lifestyle Information Checking Expiration Date Showing Recipes Taking Taking Pictures of Food Saving Family Recipes Checking Family’s Rewards
GE HEALTH ARCHIVE Lifestyle Data & Family Health Data Family Remedies & Recipes
TARGET USERS GE APPLICATION Collecting Family History Playing Roles & Recognition Searching for Remedies & Recipes Sharing Remedies Checking Family’s Status Checking Individual’s Rewards
58
US families & Single users 35-50 years old
Ancestry Ancestry DNA
LIFESTYLE DATA
FAMILY HEALTH FAMILY REMEDIES DATA & RECIPES
GE HEALTH ARCHIVE
GOAL & BENEFITS
COMPENSATION
MOTIVATIONS
HEALTH PREVENTION & CO-MANAGEMENT
DATA ORGANIZATION
INCENTIVES
DIVERSITY & CUSTOMIZATION
DATA ANALYSIS
SUGGESTION
ROLE PLAYING
FAMILY PLAN
FAMILY AS A TEAM
Concept Platform The concept platform is how GE Health Archive works. We focused on providing the three types of design approach in the whole process. In the beginning step, the Health Archive collects, organizes, and analyzes data for accurate and effective health promotion and prevention. Then, Health Archive suggests family plans which can be customized. Users start role-playing and get incentives and compensation, based on what they have done.
59
LIFESTYLE DATA
FAMILY HEALTH FAMILY REMEDIES DATA & RECIPES
GE HEALTH ARCHIVE
GOAL & BENEFITS
COMPENSATION
DATA ORGANIZATION
INCENTIVES
DATA ANALYSIS
SUGGESTION
ROLE PLAYING
FAMILY PLAN
Partnership Through credit card companies and supermarkets, Health Archive can get users’ lifestyle information. Using this information GE Health Archive figures out strengths and weaknesses of their lifestyle. Family health information, such as users’ family health history and DNA data, will be collected by Ancestry Health and Ancestry DNA. Social media will work to motivate users to participate in activities actively, and incentives from health insurance companies and supermarkets will become another motivation.
60
MICHAEL
JOHNSON FAMILY
Living Alone, Passiveness, Seeking for Tangible Compensation, Unaware of Health Conditions
Caring Family, Activeness, Seeking Intangible Rewards, Need for Diabetes Prevention Aid
He decides to research for a refrigerator and is curious about the GE Health Archive and their benefits. He is not an active user to participate everything offered by GE and GE Health Archive.
Mary is concerned about her family’s health and her children’s health education. For this reason she decided to use GE products and the GE Health Archive as a prevention tool.
61
62
63
64
65
COUPONS AND PROMOTIONS Customized by Zip Code Short-term a few months
GE’s FAMILY OF THE YEAR Top 3 families will get the award Medium-term 1 year
A DISCOUNT OF HEALTH INSURANCE
All participants will get based on their achievement Medium or long-term more than 1 year
Encouraging Active Participation
66
USERS
FOOD AS MEDICINE
HEALTH PREVENTION SUPPORT
EDUCATION FOR FUTURE GENERATION
Diet & Wellbeing
Prevention
Education
HOLISTIC WELLBEING PROVIDER
TEAMMATE ON HEALTH PREVENTION
LOYALTY OF NEW GENERATION
67
Benefits We are expecting that GE Health Archive will have benefits for both GE and GE’s users. These benefits include effects of better wellbeing, prevention, and education.
Mom Town |
Mom Town is an anticipatory service scenario design project to have positive impacts on infant mortality rate in Detroit by dealing with social determinant factors that affect population health. Detroit is one of cities with very high infant mortality rate in the U.S. In this project, social factors which negatively affect infant mortality, and the design solution has been designed by organizing various social supports which are already provided in Detroit.
68
BY COUNTRY United States
BY STATE
5.87 Austria
DETROIT
Mississippi (highest)
14.9
7.0 Michigan
3.45
Finland
9.3
Massachusetts (lowest) 4.2
2.52
Infant Mortality Rate The Infant Mortality Rate is the number of infant deaths that occur for every 1,000 live births. This rate is often used as an indicator to measure the health and well-being of a nation because factors affecting the health of entire populations can also impact the mortality rate of infants.
69
Source: CIA World Factbook 2015 NVSS America’s Health Rankings Alexbhill (https://alexbhill.org/) MDCH World Bank Open Data
MICRO ENVIRONMENT OF INFANT MORTALITY
MACRO ENVIRONMENT OF HEALTH SOCIAL DETERMINANTS
UNEMPLOYMENT
PUBLIC HEALTH SPENDING
TRANSPORTATION POVERTY
LOW BIRTH WEIGHT
NUTRITION
U.S. ECONOMY
INTERNET / SOCIAL MEDIA ACCESS
ASTHMA
HEALTH EQUITY
ENVIRONMENTAL ISSUE
INFORMATION ACCESS EDUCATION
STD
HEALTHCARE ADDICTION LOCATION
HEALTHCARE SYSTEM
The top five leading causes of infant mortality together account for over half (57%) of all infant deaths that happened in the United States in 2014, these are: Birth defects - Preterm birth and low birth weight - Maternal complication of pregnancy - Sudden Infant Death Syndrome Injuries (e.g. suffocation) The risk of maternal and infant mortality and pregnancy-related complications is higher on women with existing health risks condition as: Hypertension and heart disease - Diabetes - Depression - Genetic conditions - Sexually transmitted diseases (STDs) - Tobacco use and alcohol abuse - Inadequate nutrition - Unhealthy weigh
70
INCOME
DIABETES
RACE HEALTH SERVICE
STATE AND LOCAL FINANCIAL HEALTH
HEALTH INSURANCE
8% 2.5x
of babies in the city are born prematurely (before 37 weeks)
60%
of mothers whose infant dies reported multiple stresses
African American women in Michigan are at nearly higher risk of late or no prenatal care than non-Hispanic white women
20%
of infant deaths are caused by a not adequate prenatal care
71
TARGET POPULATION Detroit woman populations who struggle with stress such as poverty, isolation and low health education specifically when are becoming or are mothers. Social Factors: 11 to 35 years old, low or no maternal literacy, limited education, physical disabilities and poverty.
Age
15 to 19
20 to 24
SINGLE 78%(6339)
DETROIT AFRICAN AMERICAN PREGNANT MOTHERS 2015
30 to 34
35 to 39
NOT SINGLE 13%(1057) MOTHER NOT PRESENT 9%(731)
25 to 29
8127
more than 40
58% 42% 45% 55%
NO PRENATAL CARE
44%(3545)
PRENATAL CARE
56%(4582)
42% 58% 27% 63% 40% 60% 43%
Source: Michigan department of health and human services
57%
72
EAST SIDE HIGHEST ISSUES
WEST SIDE HIGHEST ISSUES
No transportation High rate of teen pregnancy No prenatal care High rate of low birth weight
No transportation No insurance High asthma & diabetes rate IMR & SOCIAL DETERMINANT
SOUTHWEST HIGHEST ISSUES
COMMON SOCIAL DETERMINANTS
No prenatal care High rate of teen pregnancy High rate of low birth weight
Poverty Poor access to healthy nutrition Lack of public & private transportation Large young population with no insurance Children with asthma & diabetes 73
74
HEALTH SERVICES LOCATION
H
Hospitals Federally Qualified Health Centers Clinics Including Womens’ Services Maternal Infant Health Program Agencies
24
24 hour Pharmacies Health Centers
The location of healthcare providers is not well distributed in Detroit. Considering that 20% of Detroit households do not have a private vehicle, access to healthcare services could be very limited. People who don’t have access to public transportation cannot reach these organizations. Neighborhoods with high risks of infant mortality rate are more likely to not have enough number of healthcare services. 75
BEFORE PREGNANCY
BEGINNING OF PREGNANCY
Love
STUDENT
Hopeful
Scared
Self-sufficient
DELIVERY
Communicative
Peaceful
Unfortunate
Loved
PART TIME JOB
DURING PREGNANCY
Worried Hopeful
Stressed
AFTER DELIVERY
Stressed Happy
Worried
Helpless
Motivated
WITHOUT JOB
Stressed
Panicked
Sad
Panicked
Emotional Journey of Mothers According to the cases and examples that we had discussed with health service providers, we created an emotional journey of mom during the different stages of their pregnancy. We divided our target group regarding their occupancy.
76
77
NIZATIONS ORGA EDUCATION
FOOD
HEALTH CARE PROVIDERS
COMMUNICATION
HOUSING
LAST MILE SERVICE SYSTEM
BASIC NEEDS
HEALTH CARE
DEMOGRAPHIC WELFARE DATA
TRANSPORTATION
JOB SUPPORT
DATABASE
Scope of Service MOM_TOWN amplifies the reach of Healthcare system by serving as vital eyes and ears to HEALTHCARE various stakeholders and providing initial support to the patients who need the most help.
78
MATERNAL HEALTH ORGANIZATIONS
CLINICS
HOSPITALS
MOM_TOWN bridges the last mile gap between the Primary Care Health System and the everyday lives of Detroit’s women. Women who are not under any healthcare plan, cannot keep appointments, frequently run out of programs, or utilize only emergency rooms would get benefits the most.
SUPPORTERS
GM & FORD
GOVERNMENT
CITY OF DETROIT GOVERNMENT
TRANSPORTATION DONORS
BUDGET SUPPORT
HOUSING DONOR
79
80
NEIGHBORHOOD BASED WORKFORCE
HEALTH NEIGHBORHOOD DATA BASE
Based on the powers of peers/sisters, MOM_ TOWN works with locally hired long-time residents, Sis-navigators, that have a unique ability to build trusting relationships and are embedded in the neighborhood population.
NURSE
+
It is a platform to collect user data and share within each organization whereas it helps the flow of resources.
TIGHT NETWORK OF COMMUNITY PROGRAMS Integration & coordination of all offered programs related to IMR in Detroit city and coordination with non-clinical services (various social service providers related to socioeconomic needs).
DATA BASE
SISTER
NURSE
CRADLE
DIAPER
BABY FOOD
NUTRITION
BUS
Early identification of women at IMR high risk. Identify and engage individuals who are “lost� or not connected to clinical care. Referrals to social service providers and/ or to address maternal health education, psychological issues, and related socioeconomic needs.
Integration & Coordination Care Coordinator identify and refer eligible high need mothers to Programs partners. Provide update on progress of patients on a regular basis. Regular communication and care planning between the manager, community programs partners and primary care clinicians. Early identification of complications and psychological issues to avoid emergency room visits. Address barriers patients about timetable to get visits. Educate & remind patients about timetable to get visits. Prepare patients for appointments. Accompany mothers to maintenance medical visits as needed. Reinforce motherhood care plan & goals for self-management. Alert Hospitals with urgent medical issues
DIRECT OUTCOMES Increase maternal care adherence. Create the role of Sis-Navigators that can play in improving health outcomes for racial and ethnic minorities, as well as other under-served populations, in the context of a changing healthcare environment.
Evaluate & improve maternal health literacy Improve Detroit women trust in Primary Care Providers Extends PCPs and programs providers via Care Coordinator for targeted patients who are higher cost/risk Proactive, earlier identification of and response to prevent IMR adverse events. Increased pregnant women engagement in routine primary and preventive care visits. Increased communication between pregnant women and providers for more responsive clinical care
81
AWARENESS
ACCESS
CONVERSION
EVANGELISM
Advertisement Information
FRONT STAGE
BUS
Community Event Collecting Data
HUB
Evaluating Program Eligibility
Reinforcing Self-Management
Additional Education for Graduates
Referrals to Social Service Providers
Providing Motherhood and Sex
Reinforcing Self-Management
Housing Inspection Services
Education
Graduates Organize Events Using the Facility
Enrollment of Classes
Nutrition Support
Collecting Data
Housing Resources
Graduates Deliver Information and Resources for Pregnant Women or Those with Babies
Sharing & Delivering Goods Job Opportunity Regular Communication Support COMMUNITY
Accompanying Mothers to Maintenance Medical Visits
Events
BACKSTAGE
HOSPITAL
GETTING INFORMED
Content of Design
APPROACHING TO HUB
Update on Progress of Patients
ACCESS TO RESOURCES
BEING INVOLVED IN COMMUNITY
Coordination of Programs
MORE OPPORTUNITIES
Care Panning between the Community Programs Partners and Primary Care Clinicians
Media Design
Managing Appointments
Identifying location
82
Coordination of Good Seliveries Searching for Part-time Jobs
GRADUATION
AFTER GRADUATION
Certification Full-time Jobs in Neighborhood
BENEFITS
WOMEN POPULATION
Better IMR outcomes improving the ability of Detroit’s women at varying risk to self-manage their motherhood care needs.
CITY OF DETROIT
HEALTH SYSTEM
Improve city reputation
Enables IMR programs-based staff to operate in concert and achieve greater job satisfaction. Enables clinic-based staff - Primary Care Providers to operate on the preventive side and achieve greater results.
Increased patient engagement in routine primary and preventive care visits. Increased communication between patients and providers for more responsive clinical care.
Extends PCPs and IMR programs via MOM_ TOWN for targeted patients who are higher risk.
Proactive, earlier identification of and response to complications to prevent IMR related adverse events.
83
DETROIT EXPERIENCE FOR INTERNATIONAL STUDENTS
84
How might we encourage international students to feel comfortable exploring Detroit?
DETROIT EXPERIENCE |
International students include all students who are from foreign countries and do not have a citizenship or a green card of the United States. Because of many factors including language and unfamiliarity, many of them do not feel comfortable exploring Detroit. In this project, I tried to understand why they do not feel comfortable in Detroit and create design solutions with international students.
85
Target Users
Detroit Experience Factory
CCS Students attending Detroit Experience Class
International Students & National Travelers
User Engagement
Interview
Shadowing
Brainstorming
Interviews for 20-45 minutes
Visiting local restaurants
Mindmapping
86
Creating Prototype Creating design story and modifying process
Prototype Test
Interviews about prototype
Why do they not feel comfortable in Detroit? even though there are many beautiful places in this City.
Violent Crime rate (per 100,000) for Detroit and Michigan 2001-2011
Top 100 Most Dangerous Cities in the U.S.
1 2 3 4 5 6 7
Detroit 2,137.0
Michigan
8
2011
2009
2007
2005
2003
2001
289.9
East St. Louis, IL Monroe, LA Alexandria, LA Camden, NJ Wilmington, DE St. Louis, MO Bessemer, AL
Detroit, MI Source: NEIGHBORHOODSCOUT
87
Belfug
Junyoung
Chiamin
International Student On-Campus MFA Integrated Design From Turkey
International Student On-Campus BFA Transportation Design From Korea
International Student Off-Campus MFA Interaction Design From Taiwan
Stressors or Behaviors
Stressors or Behaviors
Stressors or Behaviors
Identified Needs
Identified Needs
Identified Needs
Identified Needs
Values or Goals / Motivations
Values or Goals / Motivations
Key Quote
Key Quote
Key Quote
Communication Barriers
Easier ways to communicate with local people
Easier ways to communicate with local people
“I think Detroit doesn’t want to interact with international students.” “It’s hard to explain where I am to Uber drivers.”
Complecate road coditions
Information about local restaurants
Exploring Detroit by himself
“Uber is expensive” “I don’t want to interact with local people.”
88
Unfamiliarity in Detroit
Local friends in Detroit Activities with local friends Exploring Detroit to see a variety of beautiful and historic buildings
“Most places in Detroit are not familiar to me.” “I don’t think Detroit is safe.”
Brandi
Matt
Nadir
Detroit Resident Admissions Counselor at College for Creative Studies
Detroit Resident Director of Brand Strategy at Detroit Experience Factory
Detroit Resident Communications Manager at Detroit Experience Factory
Participation: In-depth interview, Prototype test
Participation: In-depth interview
Participation: In-depth interview
Ruonan
Muge
Yachi
Graduate Student MFA Integrated Design at College for Creative Studies
Graduate Student MFA Integrated Design at College for Creative Studies
Graduate Student MFA Color & Material Design at College for Creative Studies
Participation: Brainstorming, Prototype test
Participation: Brainstorming
Participation: Prototype test
89
Shadowing
90
Theme 1 : Lack of Access to Information Theme 2 : Perception of Unfriendliness Theme 3 : Comfort in Mobility Theme 4 : Communication Barriers Theme 5 : Feelings of Safety
Barriers and Gap between Local Residents and International Students Between local residents and international students, there are big gaps in understanding of Detroit, such as safety issues, various ways to get information, transportation means and local people’s and international students interaction in Detroit. It is expected that local people and international sutdents don’t have a common method to get informed and to interact with other people. Also, most of international students are unaware of Detroit Experience Factory
91
Brainstorming with Users
Ideas
Smartphone APP
for information & communication
Class with Credits for better friendliness
92
Discount Coupon
for comfort in mobility & expense
Introducing main ideas
Setting functions
Organizing process
93
“How can Detroit residents participate in this program? I want to share my experience using various ways.”
“I don’t like this blue color.”
“I wonder how to solve the transportation problem.”
“I want to order by myself, and share my experience after finishing all the steps.”
“Who will find all the discounts for CCS students?” “How to reach those destinations?” “Let’s do this at orientation!”
94
95
Studio Work at CCS
96
LIGHTING FOR DETROIT PUBLIC LIBRARY |
This project is a prototyping project with Arduino and Neopixels to suggest an interactive lighting design for the Detroit Public Library. In this project, each time you visit the Detroit Public Library, the lighting on the facade of the building will react to you and to other visitors.
97
EDUCATION
LIBRARY
INTERNET
There are many ways to access knowledge and information. One of the convincing ways to get advanced knowledge is education. Also, the Internet is a good way even though relatively we would get superficial and less refined information. However, those ways are not enough for Detroit residents. Compared to other cities near Detroit, its education level is not as high as other cities’. Moreover, Detroit is one of the cities which has the highest number of people who cannot access the Internet. I considered what I can do for Detroit residents and the City of Detroit as an interaction designer, and I decided to make the Detroit Public Library more attractive to inspire people to enter the building using interactive lighting.
98
EDUCATIONAL ATTAINMENT, PRESENCE OF A COMPUTER, AND TYPES OF INTERNET SUBSCRIPTION
PRESENCE AND TYPES OF INTERNET SUBSCRIPTIONS Satellite Inte rnet service 1.9% Fiber-optic 1.4%
Two or more fixed broadband types, or other 9.1%
High school graduate (includes equivalency), some college or associate’s degree 65.6%
Has a computer 77.6%
With an Inte rnet subscription 47.3%
No computer 22.4%
DSL 9.9% Mobile broadb and alone or with dial-u p 3.3% Dial-up alon e 0.9%
Cable modem 20.7%
Without an internet subscription 24.7%
Less than high school graduate or equivalency 20.0% Bachelor’s degree or higher 14.4%
With a broadband Internet subscription 52.5%
No Internet access 39.9%
No computer 22.4%
Internet access without a subscription 12.8%
With dial-up Internet subscription alone 0.4%
No Internet access 39.9%
Internet access without a subscription 12.8%
With mobile broadband 13.3% Without mobile broadband 29.7% Mobile broadband alone or with dial up 3.3% Dial-up alon e 0.9%
No Internet access 39.9%
Internet access without a subscription 12.8%
of residents didn’t complete high school Michigan: 10% United States: 14%
of households don’t have Internet access 2nd highest city in the U.S.
of residents completed Bachelor’s Degree or Higher than Bachelor’s Degree Michigran: 24% United States: 26%
of households do not have fixed broadband subscription 1st highest city in the U.S.
Source: U.S. Census Bureau, Bill Callahan, and Clrsearch
99
ENTERING
detroit public libra
ry
detroit public libr ar
y
detroit public libr ar
y
VOTING
detroit public libr ar
y
Each time you visit and/or use service from Detroit Public Library, your experience will be different. When people visit the library, it welcomes you. Visitors can also interact with the library by showing their thoughts about books. To be specific, there are two types of interaction in this project. Each time a person enters the library, the color of the building changes to welcome the visitor. The other interaction is for people who have already visited the library. Detroit Public Library asks a question created every month, such as “What is your favorite book?”, “Do you like Harry Potter?”, “What color has the most similarity to Harry Potter? By borrowing books, sending text messages, and twitting, visitors can vote about the questions, and results are displayed on the building. This interaction would give another fun for visitors’ experience.
100
TEXT MESSAGE
IFTTT
PHOTON NEOPIXELS
ENTERING BUILDING
PUSH SWITCH
ARDUINO
IN THE REAL WORLD
IN THE PROTOTYPE
ENTERING BUILDING
PRESSING SWITCH
VOTING
CHANGING LED COLOR
SENDING MESSAGE
In the prototype, the interactions are simplified to adjust to the model and Arduino. The situation when a visitor is entering the building is changed to pressing a switch on the model. The lighting is replaced with Neopixel strips. Voting is implemented using IFTTT.
101
102
103
E-mail jinseokkwon@hotmail.com
Website jinseokkwon.com
104
LinkedIn linkedin.com/in/jinseok-kwon/