Four Steps to Active Listening Idoinspire
Contents • What is Listening in Business Terms • Why Listening is Important • Four Steps to Active Listening • Conclusion
What is Listening in Business Terms • The act of mindfully hearing and attempting to understand the meaning of words spoken by another in a conversation or speech. • Listening is an important business communication skill, and it can involve making sounds that indicate attentiveness. • The listener giving feedback in the form of a paraphrased rendition of what has been said by the other party for their confirmation.
Why Listening is Important • Verbal communication involves both speaking and listening. In a business organization, listening is key to effective working relationships among employees and between management and staff. • Listening skills also impact a company’s interaction with customers and other businesses. • When she is done speaking, rephrase her remarks and ask whether you understand her correctly. Continue to ask questions to gain a better understanding of her statement.
Four Steps to Active Listening •
Hearing: At this stage, you simply pay attention to make sure you hear the message. • Feedback and interpretation: If you fail to interpret speaker’s words correctly it leads to misunderstanding confirm you heard what was said by feeding back questions until what the person is saying matches what you understand. • Evaluation: Decide what to do with the information you have received.
Contd.. • Response: This is a verbal or visual cue to the speaker whether you have understood the message. It may also signal your Also Remember reaction.
Conclusion • Avoid offering solutions too early: Many people just want to be heard; they simply need to vent. Offering a solution too soon will frustrate them. • By talking out loud, people often solve their own problems anyway. Be careful not to jump in and provide a solution too early. Hear them out and only offer a solution if you think it will help.
Thank You Jody Urquhart Idoinspire.com