Seven Steps to Make Trusting Workplace
All Work and No Say
Jody Urquhart
Seven steps to make trusting workplace Step 1- Dialogue: Most importantly, focus on opening the lines of communication. Get people talking and make it a safe atmosphere for employees to share their honest opinions. Discuss the importance of open communication with al leaders. Step 2- Acknowledge the Unspeakable: Do people hate the overtime policy? Do you have low morale at the office Are several managers abusing privileges? Touchy issues need to be resolved and openly discussed. Many employees will be quietly harboring ill feelings about such “unspeakable.” It is essential to open the lines of communication. Be careful not to point fingers or place blame inappropriately. Stick to the facts: what’s been happening, why, and what you intend to do about it. Step 3- Secrecy Breeds Suspicion: When information or activity is kept secret, it is open to misinterpretation, so communication is essential. Develop tools that help communicate what’s going on. Regular email, meetings, newsletters, conference calls, or voicemail keep people in the know. Any new discussion or planning should be shared with all employees sooner than later. Activate your communication system to make information accessible. Step 4- Keep Promises: Make fewer and better agreements. Don’t commit to something that you can’t follow through with. If you can’t honor an undertaking or proposal, then say so right away and renegotiate. Step 5- Eliminate Ambiguous Behavior: Anything that isn’t necessary, or that you can’t justify, eliminate. There should be a sound purpose for all activities.
Step 6- Managers Need to Model Trust: Is management consistent, predictable, and trustworthy? All managers should be evaluated along with staff. Step 7- Rules Should Be Treated as Guidelines, Not Solutions: Employee judgment should be valued to create trusting relationships.
This is a small part of the book “All work and no say” by Jody Urquhart. You can go through the whole book by visiting: All work and no say by Jody Urquhart
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