GIP Legacy Report Quarter 1 2014
GIP Project Overview Objective: we achieve our 6 month gip goal and enabled long term achievement of mos in the programme
Global Planning
Teaching & Marketing Growth
TC for GIP Growth
S&D Management
Global Planning Objectives • Creating more Clarity of How: Every entity knows its contribution to achieve 2015 • Alignment of GIP and GCDP goals overall and in issues and sub-products • Facilitate co-delivery of experiences • Global mapping of strategy, clusters and focus
Welcome to the Market Place!
KPIs • % Entities using Market Place for Re goal & partnership planning: 80% • Country partnership goal achievement (Raising for partnerships has started but this can only be assessed at match stage, in Q2)
Milestones • S&D Alignment based on information in Market Place and global direction: Done • Partnership Definition by entities on Market Place based on product: Done
Global Planning Successes
Challenges
• Global Planning process at IPM enabling all entities to have goals in sub product and issue segments for 2014 that add up global 2015 goals • Market Place as a tool to be able to deliver to Global Planning and also a mechanism to scientifically assess who to partner with • Usage of information in AI operations to drive summer peak • Entities response to use Market Place as system
• Time for information and plans to go from MCP to MC to LC level through different touch points • Change management at MC level to make the program a focus and then drive to the LC’s • Ability of entities to shift capacity and education towards achievement of new goals for 2014
Teaching & Marketing Growth Objectives • Aligning the network across tiers around two key products • Clarifying products to drive Raising and Matching • Growing GIP in Teaching due to fast growth potential and scalability in starting entities in combination with clear relevance in society • Growing GIP in Marketing due to previous success stories in TN raising in network, clear & unique value proposition in the market
KPIs • # Marketing EP raises in Q1 & Q2 vs Goals and vs Last Year: Check program report • # Marketing TN raises in Q1 & Q2 vs Goals and vs Last Year: Check program report
Milestones • Toolkit for Marketing & Teaching is released (education through global channels): Done • Focus entities identified and received consultancy for Fruit Peak realization achievement in Teaching & Marketing: Done
Teaching & Marketing Growth Successes • Shifted global focus to Teaching and Marketing resulting in an increase of the global goals for the two sub-products • Key focus entities committed to Teaching oGIP and Marketing iGIP growth, some of these showing a raising growth in the respective sub-products • Aligned the global network around the global products for Teaching and Marketing • Provided raising, S&D and partnership education for Teaching and Marketing
Challenges • Time for entities to align the MC teams and the LCs around the new products, partnerships and timelines • Finalization for goals and partnerships by MCs • Time for LCs to adapt their activities for raising in Teaching and Marketing (knowledge and ability to change plans)
Talent Capacity for GIP Growth Objectives • Aligning OD on national level: entities know which LCs are growing in GIP and which in GCDP to enable GIP growth • Support the achieved of increased goals by adjusted capacity on the local level • Increasing and adapting GIP knowledge for GIP Fruit Peak delivery
KPIs • Number of entities using TM Planning tool: 29 (out of 38 focus entities) • Entities implementing Team Minimums: 22 (out of 38 focus entities) • Increase in Productivity of GIP Focus Entities
Milestones • • • •
TM Planning tool created for entities – Done Clear direction of TM for GIP for Fruit Peak– Done TM content for Teaching & Marketing toolkit – Done Tracking of 20 entities with clear action steps – Done for 24 entities out of 36 focus entities so far
Talent Capacity for GIP Growth Successes
Challenges
• Entities are much clearer on action steps(Planning, LC Alignment, OD Models, Capacity, L&D, Team Minimums and HR Intelligence) for TM driving GIP • Many entities (around 30) implementing planning tool and team minimums • Specific entity coaching has very clear steps for implementation and KPIs that can be tracked • Everything is aligned to GIP, S&D and Global Planning
• Entities find it very challenging to understand the role of OD, synergy between TM, OD and GIP and how exactly to implement – this is making the process slow • Internal Comms from AI doesn’t stress enough on making this LC Alignment happen and aligning TM to GIP for GIP growth • TC driving GIP in the short term is quite new for entities so it takes time to start implementing
Supply & Demand Management Objectives • Driving growth in matches by capitalizing on the current forms we are having in terms of EPs and TNs • Driving short term growth in GIP by tapping into the matching stage of the exchange process
KPIs • 6% growth in Matches • 4-5% increase in Matching Rate • 1-2 days increase in Matching Time
Milestones • Provide S&D information to the network: Done • Drive a match/S&D campaign in the network: adjusted to be part of GEN2015 campaign
Supply & Demand Management Successes
Challenges
• Regional S&D Newsletters sent to all regions • Clear overview of current available forms and timelines from 38 focus entities
• Assembling business intelligence for most matchable forms and specific products • Malfunction of myaiesec.net API preventing easy access and communication of S&D data • Providing the information to entities in a clear and actionable format • Lack of communication to LC level from AI/ MC resulting in low follow up on the matchable forms
GIP Project Overview Q2 2014 Objective: we achieve our 6 month gip goal and enabled long term achievement of mos in the programme
Global Planning + S&D
Teaching & Marketing Growth
TC for GIP Growth
Marketing for GIP Growth
Quality for GIP NPS Growth
Global Planning + S&D Objectives • Creating more Clarity of How: Every entity knows its contribution to achieve 2015 • Alignment of GIP and GCDP goals overall and in issues and sub-products • Facilitate co-delivery of experiences • Global mapping of strategy, clusters and focus
KPIs • % Entities using Market Place for Re goal & partnership planning: 80% • Country partnership goal achievement • Match rate in partnerships of focus entities • Match time in partnerships of focus entities
Milestones • Consultancy aligned to OD model for KPI Achievement • Facilitating education aligned to OD model • Global Planning 2014 is done • S&D Newsletter send every two weeks
Global Planning + S&D Next Steps Q2 • Resource Hub Creation • Excellence awards GIP Plan Internal Comms • OD model based consultancy template for 20 focus entities • Consultancy plan for oGIP, iGIP, TM, Marketing & OD, Quality for focus entities • Tracking of KPI achievement • Tracking goal planning GCDP GIP 2014
Next Steps Q2 • • • • • •
Tracking partnership planning 2014 MCP meetings content & delivery Global Planning plan and inputs document Bi-weekly global newsletter in Sub-Products Evolution of AFT for simpler information Product Sheet regular update
Teaching & Marketing Growth Objectives • Aligning the network across tiers around two key products • Clarifying products to drive Raising and Matching • Growing GIP in Teaching due to fast growth potential and scalability in starting entities in combination with clear relevance in society • Growing GIP in Marketing due to previous success stories in TN raising in network, clear & unique value proposition in the market
KPIs • In Teaching &Marketing in focus entities: RMR, Ma time & rate, NPS, Ma rate & time Ma NPS in partnerships, productivity
Milestones • Increase EP & TN raising in focus entities by coaching iGIP or oGIP & Mrk and drive conversion • Increase in Matches in key partnerships by (group) coaching and tracking focus entities • Increase in NPS score of focus entities by coaching & tracking CEM implementation for GIP
Teaching & Marketing Growth Next Steps Q2 • Support in education creation for Marketing for GIP fruit peak • Creation and adaptation of content for conversion for GIP Fruit Peak • Finalization of content for GIP matching and partnership delivery • BPO Product Sheet and Prospect List Delivered • Deliver Prospect Lists of TN-Takers for Marketing sub-product to each region • Delivery GIP consultancy space first week of May
Next Steps Q2 • Coaching and follow up of focus entities focused on conversion, matching and partnership delivery, quality and NPS growth • Managing and improving internal comms for GIP to the network: showcasing stories of impact and success for GIP growth
Talent Capacity for GIP Growth Objectives • Aligning OD on national level: entities know which LCs are growing in GIP and which in GCDP to enable GIP growth • Support the achieved of increased goals by adjusted capacity on the local level • Increasing and adapting GIP knowledge for GIP Fruit Peak delivery • Implementing myAIESEC and NPS changes in the network for TMP TLP
KPIs • Increase in GIP result through increase in Productivity in specific entities (Teaching and Marketing growth entities for oGIP and iGIP)
Milestones • Increase in Productivity in GIP Focus entities • All focus entities are aware of and using MyAIESEC and NPS changes for GIP growth
Talent Capacity for GIP Growth Next Steps Q2: General
Next Steps Q2: Specific
• Tier wise education for TM driving GIP on the Resource Hub • Consultancy week delivery for TM/OD driving GIP • Showcase examples of TM planning and Team Minimums implementation through the TM wiki and LCP Newsletter • Key TM content in GIP newsletter and GIP Monthly meeting • Implementation through MCP Meetings
• Follow up coaching GIP focus entities for TM & OD • Create tracking tool for focus entities so that they can track their productivity and action steps • Continuous support, coaching and tracking of focus entities to increase productivity • Implementation of NPS and myAIESEC changes with focus entities
Marketing for GIP Growth Objectives • Support lead generation for Teaching and Marketing through education and consultancy • Support conversion for Teaching and Marketing through education and consultancy
Click here for the Mrk for GIP Wiki: http://bit.ly/marketingforGIP
KPIs • Increase in GIP EP raising through improved attraction and conversion in specific entities for Teaching and Marketing
Milestones • Tier wise education for Marketing driving GIP for the network • Focus entities have clear goals and action steps to raise the right EP's for Teaching and Marketing (and how to implement this with their LCs)
Marketing for GIP Growth Next Steps Q2 • Tier wise education for Marketing Attracting Customers for oGIP Teaching and Marketing EP's on the Resource Hub • Marketing Content delivery for Consultancy week • Key Marketing content in GIP newsletter and GIP Monthly meeting • Implementation through MCP Meetings • Assessing gaps/needs for marketing support of focus entities • Specific Consultancy for key entities
Quality for GIP NPS Growth Objectives • Improving GIP NPS by enabling the network to implement strategies to overcome key detractor issues • Ensuring key strategies are in place to deliver a massive GIP fruit peak with a high NPS score • Connecting CEM strategies to codelivery in partnerships for NPS improvement
KPIs • Increase in GIP NPS in specific entities • Increase in GIP NPS in key partnerships between focus entities
Milestones • All focus entities (GIP&GCDP) have NPS goals connected to identified key detractor issues, and a plan to overcome the issues • Materials on how to tackle the specific global issues are created and educated • All focus entities have received coaching on NPS growth in GIP & co-delivery for NPS growth
Quality for GIP NPS Growth Next Steps Q2 • Create strategies and action steps to overcome key global detractor issues • Educate network via global channels and consultancy spaces for CEM strategy implementation to overcome both key global issues and entity specific issues for fruit peak • Coaching of key entities to improve NPS of entity and in partnerships • Release supporting education focused on matching & talent capacity for fruit peak delivery • Send out regional reports with NPS performance of the entities every two weeks