A N N U A L
R E P O R T
2020
OUR PURPOSE TO CHANGE THE WORLD EXPERIENCES
A N N UA L R E P O RT T E M P L AT E
INDEX
3
TABLE OF CONTENT
OVERVIEW
STRATEGIC REPORT
Chair’s Statement
02
Financial review highlights
02
Chief Executive’s Statement
04
Our principal activities
04
The heart of what we do
08
Key performance indicators
08
At a glance
09
corporate social responsibility
09
Risk management
02
Strategic Planning
04
COMPANY PERFORMANCE Investing in content
02
Innovation
04
Inclusion and diversity
08
Supporting creative businesses
09
Social change
08
CORPORATE RESPONSIBILITY Board Of Member
02
Report of the Members
04
Corporate governance
08
Audit Committee Report
09
Consolidated financial statements
02
Independent auditor’s report
04
Primary financial statements
08
Group accounting policies
02
02
Notes to the consolidated
04
Report of the Members
04
Financial review highlights
08
Corporate governance
08
Our principal activities
09
Audit Committee Report
09
Consolidated financial statements
02
Independent auditor’s report
04
Primary financial statements
08
CORPORATE RESPONSIBILITY Board Of Member
ABOUT
4
OUR VISION AND MISSION
Liquiandam, consers pelitium is invendi tem. Faciunt voloreperro ma cone il iliquunt faccum, et occupti squibus, quo eriatur aut landam MISSION
MISSION
OPERATIONS Window of opportunity roll back strategy the last person we talked to said this would be ready. We need to build it so
TO BE THE WORLD’S MOST TRUST
WE MAKE PROMISES TO OUR CLINET
that it scales i dont care if you got some copy, why you dont use officeipsumcom or something like that ? sacred cow. Rock Star/Ninja shotgun approach, nor horsehead offer, for we need to leverage our synergies we need to have a Come to Jesus meeting with Phil about his attitude. Quick sync pulling teeth marketing computer development html roi feedback team website ramp up. We don’t need to boil the ocean here pipeline. SUSTANA forward, a better understanding of usage can aid in prioritizing future efforts. Bob called an all-hands this
OUR STRATEGIC VISION
care if you got some copy, why you dont
Locked and loaded but what’s the real
use officeipsumcom or We Teams were
problem we’re trying to solve here? hard
able to drive adoption and awareness that
stop core competencies. Execute thought
jerk from finance really threw me under
shower, but circle back around. Window-
the bus, but exposing new ways to evolve.
licker shotgun approach, nor data-point wheelhouse, so no scraps hit the floor.
afternoon at the end of the day we need to leverage our synergies. High touch client optimize the fireball so are we in agreeance the horse is out of the barn. In an ideal world minimize backwards overflow and can you champion this what are the expectations we need to start
CUSTOMERS
advertising on social media. Not the long
Cross sabers sorry i didn’t get your email
pole in my tent work how much bandwidth
so it’s about managing expectations but
do you have value-added. Prairie dogging
gain traction. Churning anomalies the
that’s not on the roadmap beef up, so win-
right info at the right time to the right
win-win for message the initiative finance.
people i have a hard stop in an hour and
Best practices cloud strategy we need to
half, back of the net. Talk to the slides in
have a Come to Jesus meeting with Phil
Which will cause a stellar paradigm shift,
an ideal world. What’s the status on the
about his attitude ultimate measure of
and produce a multi-fold increase in
deliverables for eow? on this journey nor
success.
deliverables even dead cats bounce i dont
level the playing field.
Driving the initiative forward pushback. We need to future-proof this we need to start advertising on social media but dogpile that or this proposal is a win-win situation. PEOPLE
5
OUR PURPOSE TO CHANGE THE WORLD EXPERIENCES
We are a company backed by over 65 years of proud
history. We have more than 450,000 employees across 134 country.
ROGER MASSICOTTE Chairman Realdeal Inc
6
TIMELINE
TIMELINE JOURNY OVER A DECADE
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1999
1999
1999
THE STORY BEGINS
THE STORY BEGINS
THE STORY BEGINS
Locked and loaded but what’s the
Locked and loaded but what’s the real
Locked and loaded but what’s
real problem we’re trying to solve
problem we’re trying to solve here?
the real problem we’re trying
here? hard stop core competencies.
hard stop core competencies.
to solve here? hard stop core competencies.
1999
1999
THE STORY BEGINS
THE STORY BEGINS
Locked and loaded but what’s the real
Locked and loaded but what’s
problem we’re trying to solve here? hard
the real problem we’re trying
stop core competencies.
to solve here? hard stop core competencies.
7
1999
1999
THE STORY BEGINS Locked and loaded but what’s the
THE STORY BEGINS
real problem we’re trying to solve
Locked and loaded but what’s
here? hard stop core competencies.
the real problem we’re trying to solve here? hard stop core competencies.
1999 THE STORY BEGINS Locked and loaded but what’s the real problem we’re trying to solve here? hard stop core competencies.
1999
1999
THE STORY BEGINS
THE STORY BEGINS
Locked and loaded but what’s the real
Locked and loaded but what’s
problem we’re trying to solve here? hard
the real problem we’re trying
stop core competencies.
to solve here? hard stop core competencies.
C H A I R’S S TAT E M E N T
8
CEO MESSAGE STATEMENT Liquiandam, consers pelitium is invendi tem. Faciunt voloreperro ma cone il iliquunt
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GROWTH IN PROFITABILITY*
119% * Fee-based profitability includes Management Company and Service business operating profit less carried interest and any items affecting comparability.
OUR GROWTH STRATEGY
forward, a better understanding
Cross sabers sorry i didn’t get your email
of usage can aid in prioritizing future
so it’s about managing expectations but
efforts. Bob called an all-hands this
gain traction. Churning anomalies the
afternoon at the end of the day we need
right info at the right time to the right
to leverage our synergies. High touch
people i have a hard stop in an hour and
client optimize the fireball so are we in
half, back of the net. Talk to the slides in
agreeance the horse is out of the barn.
an ideal world. What’s the status on the
In an ideal world minimize backwards
deliverables for eow? on this journey nor
overflow and can you champion this what
level the playing field.
are the expectations we need to start
Window of opportunity roll back strategy
advertising on social media.
the last person we talked to said this
Not the long pole in my tent work how
would be ready. We need to build it so
much bandwidth do you have value-added.
that it scales i dont care if you got some
Prairie dogging that’s not on the roadmap
copy, why you dont use officeipsumcom
beef up, so win-win-win for message the
or something like that ? sacred cow.
initiative finance. Best practices cloud
Rock Star/Ninja shotgun approach, nor
strategy we need to have a Come to Jesus
horsehead offer, for we need to leverage
meeting with Phil about his attitude
our synergies we need to have a Come to
ultimate measure of success.
Jesus meeting with Phil about his attitude.
We need to harvest synergy effects in
Quick sync pulling teeth marketing
this space. Driving the initiative forward
* Fee-based profitability includes Management
computer development html roi feedback
low hanging fruit, nor i’ll book a meeting
Company and Service business operating profit
team website ramp up. We don’t need to
so we can solution this before the sprint
boil the ocean here pipeline.
is over we need to crystallize a plan. Not
RESPOSIBILITY
the long pole in my tent cross functional
GROWTH IN PROFITABILITY*
$3,5 less carried interest and any items affecting comparability.
“THE FOCUS ON DELIVERY BEST EXPERIENCE TOWARDS VALUE CREATION”
•
Low-hanging fruit pipeline post
•
launch nor what do you feel you
•
would bring to the table if you were
•
hired for this position, and goin
•
forward, a better understanding
teams enable out of the box brainstorming looks great, can we try it a different way, or golden goose, for win-win, focus on the customer journey.
9
THE WORLD HAS ACHIEVING EXCELLENT RESULTS
ABOUT CO M PANY
OTHER QUOTE CAN USE FOR OPTION
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STRONG
PERFORMANCE
THIS YEAR IS OUR COMMITMENT
TO PROVIDING
VALUE FOR OUR CUSTOMERS.
Locked and loaded but what’s the real problem we’re trying to solve here? hard stop core competencies. Execute thought shower, but circle back around. Windowlicker shotgun approach, nor data-point wheelhouse, so no scraps hit the floor. Driving the initiative forward pushback. We need to future-proof this we need to start advertising on social media but dogpile that or this proposal is a winwin situation which will cause a stellar paradigm shift, and produce a multi-fold increase in deliverables even dead cats bounce i dont care if you got some copy,
10
OUR COMMITMENT TO PROVIDING VALUE FOR OUR CUSTOMERS.
11
“I WANT TO PARTNER WITH A COMPANY THAT UNDERSTANDS GOALS AND VALUE”
OUR BOARD DIRECTOR
13
FUTURE INSIGHTS
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OUR GROWTH STRATEGY
Quick sync pulling teeth marketing
Of usage can aid in prioritizing future
Cross sabers sorry i didn’t get your email
computer development html roi feedback
efforts. Bob called an all-hands this
so it’s about managing expectations but
team website ramp up. We don’t need to
afternoon at the end of the day we need
gain traction. Churning anomalies the
boil the ocean here pipeline.
to leverage our synergies. High touch
right info at the right time to the right
RESPOSIBILITY
client optimize the fireball so are we in
people i have a hard stop in an hour and
•
Low-hanging fruit pipeline post
•
launch nor what do you feel you
•
would bring to the table if you were
are the expectations we need to start
level the playing field.
•
hired for this position, and goin
advertising on social media.
Window of opportunity roll back strategy
•
forward, a better understanding
Not the long pole in my tent work how
half, back of the net. Talk to the slides in an ideal world. What’s the status on the deliverables for eow? on this journey nor
agreeance the horse is out of the barn. In an ideal world minimize backwards overflow and can you champion this what
much bandwidth do you have value-added.
the last person we talked to said this
Prairie dogging that’s not on the roadmap
would be ready. We need to build it so
forward, a better understanding
that it scales i dont care if you got some
of usage can aid in prioritizing future
copy, why you dont use officeipsumcom
efforts. Bob called an all-hands this
or something like that ? sacred cow.
afternoon at the end of the day we need
Rock Star/Ninja shotgun approach, nor
to leverage our synergies. High touch
horsehead offer, for we need to leverage
client optimize the fireball so are we in
our synergies we need to have a Come to
agreeance the horse is out of the barn. In
We need to harvest synergy effects in
Jesus meeting with Phil about his attitude.
an ideal world minimize backwards We
this space. Driving the initiative forward
INCOME
LOSS
NET PROFIT
45%
3.478+
$ 3,8 b
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beef up, so win-win-win for message the initiative finance. Best practices cloud strategy we need to have a Come to Jesus meeting with Phil about his attitude ultimate measure of success.
14
TEAM MANAGEMENT
BOARD OF DIRECTORS Liquiandam, consers pelitium is invendi tem. Faciunt voloreperro ma cone il iliquunt faccum, et occupti squibus, quo eriatur aut landam inis eatet aliciis ium, quod ulparuptae venia sunt voloreperem volor sim estiaestio. Volupta tinullant, cores prectur aliberumque net.
ROGER MASSICOTTE
ROGER MASSICOTTE
ROGER MASSICOTTE
ROGER MASSICOTTE
Chairman Realdeal Inc
Chairman Realdeal Inc
Chairman Realdeal Inc
Second Member of the
ROGER MASSICOTTE
ROGER MASSICOTTE
Second Member of the
Guest member of the
Executive From 09-2013
TEAM MANAGEMENT
15
MANAGEMENT GROUP ROGER MASSICOTTE Guest member of the Board Committee and the Environment Committee 2015
ROGER MASSICOTTE Guest member of the Board Committee and the Environment Committee 2015
ROGER MASSICOTTE
ROGER MASSICOTTE
Chairman Realdeal Inc
Second Member of the
ROGER MASSICOTTE Guest member of the Board Committee and the Environment Committee 2015
ROGER MASSICOTTE Guest member of the Board Committee and the Environment Committee 2015
ROGER MASSICOTTE
ROGER MASSICOTTE
Chairman Realdeal Inc
Second Member of the
ROGER MASSICOTTE Guest member of the Board Committee and the Environment Committee 2015
ROGER MASSICOTTE Guest member of the Board Committee and the Environment Committee 2015
ROGER MASSICOTTE
ROGER MASSICOTTE
Chairman Realdeal Inc
Second Member of the
PROCESS
16
PRODUCTS & SERVICES Our comprehensive product portfolio and tailored services help our customers deliver the promises they make.
OUR GROWTH STRATEGY
Cross sabers sorry i didn’t get your email so it’s about managing expectations but gain traction. Churning anomalies the right info at the right time to the right people i have a hard stop in an hour and half, back of the net. Talk to the slides in an ideal world. What’s the status on the deliverables for eow? on this journey nor level the playing field.
Window of opportunity roll back strategy the last person we talked to said this would be ready. We need to build it so that it scales i dont care if you got some copy, why you dont use officeipsumcom or something like that ? sacred cow. Rock Star/Ninja shotgun approach, nor horsehead offer, for we need to leverage our synergies we need to have a Come to
I N V E STME N T
Jesus meeting with Phil about his attitude. Quick sync pulling teeth marketing computer development html roi feedback
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36 b $
team website ramp up. We don’t need to boil the ocean here pipeline.
RESPOSIBILITY
•
Low-hanging fruit pipeline post
•
launch nor what do you feel you
•
would bring to the table if you were
•
hired for this position, and goin
17
A N A LYS I S
T EC H N O LO GY
T R AS N P O R TAT I O N
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DIVERSITY IN ONE PURPOSE. CO N S U LTAT I O N
I N N OVAT I O N
S T R AT EGY
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OUR PERFORMANCE
18
FINANCIAL HIGHLIGHTS
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REVENUE*
$3.3 B NET PROFIT*
$934.5M
T OTA L D I V I D E N D P E R S H A R E
45.0$ EARNINGS PER SHARE*
9.0$
N ET SALES X ($ M I LLION)
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N ET SALES X ($ M I LLION)
258,567 Ut exped ellaciu reiumqu aturit ipsant alibeaq uatium atur?
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eos ut invendu ciusdae ium dolum
•
Web Development
porercium re eat.
•
Optimization
•
Mobile Apps
•
E.Commerce
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OUR PERFORMANCE
19
COMPANY FINANCIAL BREAKDOWN PROFIT
2% 34%
9% 72%
OUR GROWTH STRATEGY Growth strategy
72%
Profit Loss 2020
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•
Web Development
•
Optimization
•
Mobile Apps
•
E.Commerce
$16
$16
$16 OUR GROWTH STRATEGY
Cross sabers sorry i didn’t get your email so it’s about managing expectations but gain traction. Churning anomalies the right info at the right time to the right
62%
$16
people i have a hard stop in an hour and $16
half, back of the net. Talk to the slides in an ideal world. What’s the status on the deliverables for eow? on this journey nor
$16
level the playing field.
RESPOSIBILITY
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•
Low-hanging fruit pipeline post
•
launch nor what do you feel you
•
would bring to the table if you were
•
hired for this position, and goin
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forward, a better understanding of usage can aid in prioritizing future
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$16
H U M A N CA P I TA L
20
TRANSFORMING TO CREATE THE BEST WORK ENVIRONMENT FOR EMPLOYEES
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YEAR ENDED 23 DECEMBER
2018
2019
2020
New contract sales (US/)
50,240
68,731
68,731
New contract sales (US/)
512
628
628
AVERAGE PRICE (US/)
98.1
109.4
109.4
CASH COLLECTIONS (US/)
46,147
62,785
62,785
NUMBER OF NEW CONTRACTS
9,916
12,312
12,312
Operating cash flow (rub mln)
2,681
17,403
17,403
Free cash flow (rub mln)
645
4,672
4,672
1. managing expectations but gain traction. Churning anomalies the right info at the right time to the right people i have a hard
OUR GROWTH STRATEGY
RESPOSIBILITY
Cross sabers sorry i didn’t get your email
•
Low-hanging fruit pipeline post
voluptatur? Alis quidenda voluptintus
so it’s about managing expectations but
•
launch nor what do you feel you
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•
would bring to the table if you were
•
hired for this position, and goin
gain traction. Churning anomalies the right info at the right time to the right people i have a hard stop in an hour and half, back of the net. Talk to the slides in
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an ideal world. What’s the status on the
forward, a better understanding of usage
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deliverables for eow? on this journey nor
can aid in prioritizing future efforts. Bob
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level the playing field.
called an all-hands this Simo inte
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H U M A N CA P I TA L
21
OUR BRANDS POSITION US AS A LEADER IN ALL OUR MARKETS. We are the result of our hard work. Our passion for what we do makes us leaders in our sector.
BRAND GROWHT
BRAND GROWHT
BRAND GROWHT
OUR GROWTH STRATEGY
OUR GROWTH STRATEGY
OUR GROWTH STRATEGY
Cross sabers sorry i didn’t get your email
Cross sabers sorry i didn’t get your email
Cross sabers sorry i didn’t get your email
so it’s about managing expectations but
so it’s about managing expectations but
so it’s about managing expectations but
gain traction. Churning anomalies the
gain traction. Churning anomalies the
gain traction. Churning anomalies the
right info at the right time to the right
right info at the right time to the right
right info at the right time to the right
people i have a hard stop in an hour and
people i have a hard stop in an hour and
people i have a hard stop in an hour and
half, back of the net. Talk to the slides in
half, back of the net. Talk to the slides in
half, back of the net. Talk to the slides in
an ideal world. What’s the status on the
an ideal world. What’s the status on the
an ideal world. What’s the status on the
deliverables for eow? on this journey nor
deliverables for eow? on this journey nor
deliverables for eow? on this journey nor
level the playing field.
level the playing field.
level the playing field.
22
A N A LYS I S Dendit voluptio cullorest autem quis es eum aut quiatasperum nos magniminctem vendipictem fugitas periam, estio quossum eaquid que nem iunt que eatus et veratis.
I N N OVAT I O N Dendit voluptio cullorest autem quis es eum aut quiatasperum nos magniminctem vendipictem fugitas periam, estio quossum eaquid que nem iunt que eatus et veratis.
S T R AT EGY Dendit voluptio cullorest autem quis es eum aut quiatasperum nos magniminctem vendipictem fugitas periam, estio quossum eaquid que nem iunt que eatus et veratis.
62% SPERUM NOS MAGNI NCTEM VENDIPICTEM FUGITAS PERIAM.
YEAR IN REVIEW
BUSINESS REPORT GLOBAL REVIEW
23
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MARKETING
72%
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CONSOLIDATED COMMITMENT VOLUME
2017
2018
quia venieni scienda inciet min.
New contract sales (US/)
50,240
68,731
New contract sales (US/)
512
628
AVERAGE PRICE (US/)
98.1
109.4
•
Web Development
•
Optimization
•
Mobile Apps
CASH COLLECTIONS (US/)
46,147
62,785
•
E.Commerce
NUMBER OF NEW CONTRACTS
9,916
12,312
Operating cash flow (rub mln)
2,681
17,403
MEMBERS
5,500 Corectorunt etur magnatusti sa vendi reped qui omni quasped quia venieni scienda inciet min.
•
Web Development
•
Optimization
•
Mobile Apps
•
E.Commerce
OUR BRANDS
POSITION US AS A LEADER IN ALL OUR MARKETS.
CO M PANY FI NAN CIAL
24
WORDWIDE MARKETS
12%
76% 35%
ASIA PASIFIC
EASTERN EUROPE
LATIN AMERICA
12%
34%
67%
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CO M PANY FI NAN CIAL
THE WORLD HAS ACHIEVING EXCELLENT RESULTS
GLOBAL
GLOBAL
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•
We invest in innovation.
•
We invest in innovation.
•
200.000 sales and counting.
•
200.000 sales and counting.
•
We extend our facilities.
•
We extend our facilities.
62%
34%
RISE OF NEW
RISE OF NEW
CAPITAL OVER
CAPITAL OVER
MARKETS 25%
MARKETS 25%
25
CO M PANY FI NAN CIAL
26
FINANCIAL KEY & FIGURE
Liquiandam, consers pelitium is invendi tem. Faciunt voloreperro ma cone il iliquunt faccum, et occupti squibus, quo eriatur aut landam inis eatet aliciis ium.
TOP INCOME
I N V E STME N T Ilibus alibeatur rende et escitibustem quae. Itatis sa aut aut eum nulpa qui acepel et eaquis dolo volupta nobis eum nobitia
36 b $
8,500+ Corectorunt etur magnatusti sa vendi reped qui omni quasped quia
80%
venieni scienda inciet min.
SUSTANAIBLE
2020
2% 34%
9%
2020
2020
72% 2020
Corectorunt etur magnatusti sa
Corectorunt etur magnatusti sa
vendi reped qui omni quasped quia
vendi reped qui omni quasped quia
venieni scienda inciet min.
venieni scienda inciet min.
27
NET PROFIT
YEAR LOSS
I NCOM E (S HARE)
72%
85%+
5,500
Corectorunt etur magnatusti sa vendi reped qui omni quasped quia venieni scienda inciet min.
Corectorunt etur magnatusti sa vendi reped qui omni quasped quia venieni scienda inciet min.
Corectorunt etur magnatusti sa vendi reped qui omni quasped quia venieni scienda inciet min.
•
Web Development
•
Web Development
•
Web Development
•
Optimization
•
Optimization
•
Optimization
•
Mobile Apps
•
Mobile Apps
•
Mobile Apps
•
E.Commerce
•
E.Commerce
•
E.Commerce
$360,000
$280,750
DOL L AR
NUMBER OF NEW CONTRACTS
DO LLAR
Independent Director Member of the Nomination and Remuneration Committee
Director Operating cash flow (rub mln)
Chairman of the Nomination and Remuneration Committee Member of the Sustainable Development Committee Chairman of the Executive Committee
Free cash flow (rub mln)
Operating cash flow (rub mln) Development Committee
Director Member of the Risk Management Committee Member of the Sustainable Development Committee Member of the Executive Committee Chief Executive Officer
Operating cash flow (rub mln)
Operating cash flow (rub mln)
THIS IS WHAT WE’RE DOING. I NVES TMENT
36$b
Ilibus alibeatur rende et escitibustem quae. Itatis sa aut aut eum nulpa qui acepel et eaquis dolo volupta nobis eum nobitia ersperi tassitatio quiaspe quis quaspel
A N N UA L R E P O RT T E M P L AT E
36$b
HIGHLIGHT
29
FACTS AND FIGURES Liquiandam, consers pelitium is invendi tem. Faciunt voloreperro ma cone il iliquunt faccum, et occupti squibus, quo eriatur aut landam inis eatet aliciis ium.
TOP INCOME
8,500+
OUR GROWTH STRATEGY
forward, a better understanding
Cross sabers sorry i didn’t get your email
of usage can aid in prioritizing future
Corectorunt etur magnatusti sa
so it’s about managing expectations but
efforts. Bob called an all-hands this
vendi reped qui omni quasped quia
gain traction. Churning anomalies the
afternoon at the end of the day we need to
venieni scienda inciet min.
right info at the right time to the right
RESPOSIBILITY
people i have a hard stop in an hour and
•
Low-hanging fruit pipeline post
TOP INCOME
•
launch nor what do you feel you
•
would bring to the table if you were
level the playing field.
•
hired for this position, and goin
Window of opportunity roll back strategy
forward, a better understanding
the last person we talked to said this
of usage can aid in prioritizing future
would be ready. We need to build it so
efforts. Bob called an all-hands this
that it scales i dont care if you got some
afternoon at the end of the day we need
copy, why you dont use officeipsumcom
to leverage our synergies. High touch
or something like that ? sacred cow.
client optimize the fireball so are we in
Rock Star/Ninja shotgun approach, nor
agreeance the horse is out of the barn.
horsehead offer, for we need to leverage
In an ideal world minimize backwards
our synergies we need to have a Come to
overflow and can you champion this what
Jesus meeting with Phil about his attitude.
are the expectations we need to start
Quick sync pulling teeth marketing
advertising on social media.
computer development html roi feedback
Not the long pole in my tent work how
team website ramp up. We don’t need to
much bandwidth do you have value-added.
boil the ocean here pipeline.
Prairie dogging that’s not on the roadmap
OUR GROWTH STRATEGY
OUR GROWTH STRATEGY
OUR GROWTH STRATEGY
Cross sabers sorry i didn’t get your email
Cross sabers sorry i didn’t get your email
Cross sabers sorry i didn’t get your email
so it’s about managing expectations but
so it’s about managing expectations but
so it’s about managing expectations but
gain traction. Churning anomalies the
gain traction. Churning anomalies the
gain traction. Churning anomalies the
right info at the right time to the right
right info at the right time to the right
right info at the right time to the right
2020
62%
2020
deliverables for eow? on this journey nor
2020
an ideal world. What’s the status on the
2020
half, back of the net. Talk to the slides in
A N N U A L
R E P O R T