Salary Review Policy 2024
An approved process for the company:
For Karisma it is important to have policies that support the welfare of our employees, as an example, in terms of compensation we would like to announce how our annual salary review policy operates.
Salary Review
This policy seeks to maintain competitiveness in each destination in which we participate according to three important pillars:
Target
• Economic situation of each destination, including government decrees, inflation, tax changes, among others.
• Company financial results, in order to be able to allocate economic resources in each review exercise.
• In non-unionised positions, which are administrative or on the company’s Operating or Executive Committee, Merit is also considered.
Magazine
How?
The company defines merit as everything the employee does to support results:
• Contribute ideas/projects that support company results.
• Ideas that support cost reduction.
• Contribute ideas that improve processes.
• Support processes in other operations such as Task Force.
All these factors are assessed by the leaders of each area in the first quarter of each year.
• The salary review is carried out at company level with the Talent and Culture area together with the Finance area of each business unit.
• For unionised positions, reviews are carried out in accordance with the collective bargaining agreement that has been established with each union.
The implementation of our policies promotes an environment with fairness and transparency, we do exercises that allow us to reach our goal and continue to build a great place to work.
Magazine
Evaluation
Karisma Hotels & Resorts will develop in Bergantín, a 300-room hotel and water park in Puerto Plata.
PUERTO PLATA - Karisma Hotels & Resorts signed a memorandum of understanding with the Punta Bergantín Trust to develop a 300-room project and a water park.
The project will include restaurants, bars, meeting space, wellness, health and fitness facilities, swimming pools, social areas and other amenities.
“Today is a truly special day for Karisma Hotels and for me, as a Dominican, full of pride.
We are excited to announce this magnificent project, which for its characteristics will be unique in the Dominican Republic and the Caribbean,”
Said Jorge Luis Feliz, president of Karisma Dominican Republic.
He explained that it is “an innovative initiative that combines condominiums and hotel, designed especially for families, with one of “our globally recognised brands”.
Jorge Feliz assured that this development “will capture the unique essence of the beautiful region of Puerto Plata, with a solid commitment to offer unforgettable experiences to our guests”, and contribute to the social and economic development of the area of Punta Bergantín, in Puerto Plata.
“This investment in Punta Bergantín is a true testament to our commitment to the growth and promotion of tourism in the Dominican Republic, both nationally and internationally”.
Signing of the agreement
Karisma Hotels & Resorts is a renowned collection of luxury hotels that owns and manages a portfolio of properties in Latin America, the Caribbean and Europe.
Its brands include Nickelodeon Hotels & Resorts, Margaritaville Island Reserve, part of the Island Reserve®️ Inclusive Collection by Karisma and Azul Beach Resorts by Karisma.
Its properties have been recognised with major international tourism awards, including Condé Nast Traveler’s “100 Best Hotels in the World”, Condé Nast Traveler’s “Top 30 Hotels in Cancun”, TripAdvisor®️ Traveler’s Choice “Best Hotels for Romance”, and AAA’s Five Diamond Award and Four Diamond Award.
Bergantín is an initiative of the Dominican Government, managed by Grupo Reservas and the Ministry of Tourism of the Dominican Republic.
Its objective, explains the trust’s statement, is to “put Puerto Plata back on the world’s tourism map, relying on the power of its beauty, the quality of its natural beauty, and most especially, its community and its people”.
This initiative explains the Punta Bergantín Trust “has a comprehensive development approach and proposes to house at least 4,500 new hotel rooms, 2,000 residential and mixeduse tourist units, a golf club, public access beach clubs and the creation of a thematic village unique in the region, as well as a film studio and an innovation centre”.
This project, says the agreement, “pays tribute to Puerto Plata as the first tourist destination in the country, and recognises this region’s contribution as a leader and pioneer in placing the Dominican Republic as one of the first tourist centres in Latin America, and the world”.
“We are excited to announce this magnificent project, which will be unique in the Dominican Republic and the Caribbean”.
Jorge Feliz
President of Karisma Hotels & Resorts Dominican Republic
+70 Women inspiring
Nayeli Ponce Reservation Manager
“Always delivering more than 100% performance”.
Gladys Azcanio Canteen Manager
“Gladys It does not allow obstacles to bring it down”.
Annete Guerrero Hostess
“Discipline, constant learning and selfconfidence are the keys to success”.
Ana Ascencio Therapist
“She loves her work and finds the inspiration she needs to continue to grow professionally”.
María Jovenalia Steward
“Her personal life has not been easy, but he has managed to overcome every obstacle”.
Landy Martínez Kids Club
“She learns from the affection, respect and natural generosity of children”.
Reyna Zúñiga Housekeeping
“I have felt the support and recognition of my work and that makes me feel proud”.
Yamily Yam Payroll Manager
“She decides every day to be the best version of herself..
María López Tailor
“She feels lucky to have a job that enjoys and is passionate about”.
Patricia Reyes Cook A
“Her daily inspiration is her children, and to work to give them a dignified life and to be an example to follow”.
Raquel Mejía Assistant Manager
“There are very confident and independent women who challenge you and help you grow”.
Rosa Salinas Cleaning Assistant
“Her Inspiration resides in doing things the right way and meeting challenges with discipline”.
Daniela Vallejo Executive Chef
“Making things happen. Make the next generation inspired.
Azbel Rodríguez Deputy Talent and Culture Manager
“Her desire to continue to grow professionally, facing every challenge with great tenacity”.
Grecia López General Manager
“To take advantage of the day-to-day experience, to give ourselves to the operation, to enjoy and love our work”.
Fernanda Montaño Rooms Division Manager
“Her professional career is marked by a range of experiences and struggles”.
Pilar Del Peral Hotel Manager
“Experiencing life from a unique and diverse perspective involves much more than simply biological gender”.
Sonia Lorenzo Chief Concierge
“For her, every day is an opportunity to go further”.
Melissa Rios Executive Sous Chef
“She is passionate about gastronomy and experiences pride and satisfaction in pursuing her dream profession”.
Claudia Velázquez Entertainment Supervisor
“She has witnessed the evolution of the hospitality industry, seeing more women in leadership roles”.
Yari Sánchez Reservations Manager
“To be a woman is to have the strength that gives life, to know what you want in life”.
Roxana Pérez F&B Service Manager
“Her strength in leading teams every day is a celebration of femininity and excellence in service”.
Liliana Gracia Marketing Supervisor
“To infuse every action with a spirit filled by love and enthusiasm”.
Claudia Rodríguez Marketing Manager
“Perseverance, to be prepared and work in team in order to achieve goals ”.
Mirella Sánchez Accountant
“100% dedication to your work, commitment and above all respect.
KRM
Ana Patricia Rodríguez Senior Strategic Negotiations
“Perseverance, resilience, teamwork, honesty and kindness”.
Mariel Hernández Planning & Preopening Manager
“You can do everything you put your mind to and inspire others at the same time”.
Maricruz Morales Cleaning Assistant
“Her intelligence, entrepreneurial spirit, perseverance, helpful attitude and her charisma make her unique”.
Carmen Maxiel Ruíz National Market Sales Manager
“Daily dedication, passion and commitment to achieving goals”.
Maria Del Carmen Díaz Operations Manager
“I am always looking for most efficient proceses that lead to achievement and continuous improvement”.
Yeiry Vicente Front Desk Manager
“Happy to be able to have a work-life balance between in this job”.
Andreina González Restaurant Captain
“I work hard and try to inspire others not to give up”.
María Natalia Perez Sr. Manager Of Revenue Management & Distribution
“Look for the positive side of situations and find the best solution to challenges”.
Melissa Báez
International Regional Sales Manager
“Authentic, always true to my belifes and my dreams”.
Ebel Rodriguez Team Leader Contracting
“Always treat others as you want to be treated”.
Erika Gutiérrez Senior Graphic Designer
“The love for her family and her career is the biggest reason to strive”.
Delis Margarita Rodriguez Accounting Supervisor
“Allowing me to be more and more receptive to the changes and new challenges that everyday life brings”.
Marisaida Alcántara Housekepper
“Sense of responsibility, willingness, love and dedication in everything I do”.
Yulissa Almanzar Administrative Assistant
“Willingness to contribute more, to support the wellbeing and development of the department”.
Nise Vílchez Housekeeper Supervisor
“A resilient woman, because in the most difficult moments she knows how to overcome challenges and move forward”.
Adriana Guzmán Resort Manager
“Real progress is materialised through real actions, not just words”.
Maria Pichardo Cashier/Saleswoman
“Our vision of the future gives us the strength to move forward every day”.
Massiel Nuñez
Hostess Coordinator
“She does not give up and continues to move forward in spite of adversity, always with a smile on her face”.
Yenmary Mateo Receptionist
“Keeping her essence intact, being authentic at all times”.
Julia Espinal Spa Manager
“To enjoy and achieve a high professional level, without neglecting personal and family life”.
Ana González Sales Manager
“She joyfully inspires everyone around her to excel and achieve personal success”.
Maireni Mojica Housekeeper Supervisor
“To push myself, to be an example of discipline, courage and perseverance”.
Yomara Sánchez Talent and Culture Manager
“The greatest personal satisfaction and fulfilment is to contribute to the integral development of the people around me”.
Yenny Sarmiento Buffet
“Every smile, every effort counts”.
Franciana Ferrand
Liner FTM
“A multi-faceted woman, she masterfully balances her roles as mother, wife, professional and
Franchesca Santana
Concierge Support
“Self-confident and with constant improvement in achievieng work and
Vianney Rivera
Contracts Coordinator
Celisse Fernández Therapist
“She possesses exceptional power, as she is capable of performing any task”.
“The experience of feeling taken into account to grow and learn in different areas is significant.
Eliadora Shal Housekeeping Supervisor
“We are able to overcome any obstacle because of our dedication and effort”.
Odairis De La Cruz
Member Experience Supervisor
“Personal and professional growth is essential, and it shows results”.
Flor Agustín Restaurant Supervisor
“To be and do many things independently, defying previous perceptions of incapacity”.
Silvia María Rojo
Legal Verifier
“To develop her career in an exceptional way, making the most of her talent”.
Renise RamcharanVirgo
Talent and Culture Manager
“She encourages support within her team, urging them to pursue their aspirations”.
Faura Cardinez Reception
“Women are capable of anything and can excel in traditionally maledominated roles. “.
Nadine Pech Public Area Assistant
“Proud to be a woman, a single mother managing to raise all her children by her self”.
ABN
Slađana Janinović Purchasing Coordinator
“Her inspiration comes from the supportive and motivating atmosphere in the team”.
Anka Latković Invoicing Manager
“Anka deeply appreciates the opportunity to bring new ideas to the table”.
Janica Knežević Juridical
“She appreciates the recognition of her dedication, experience and commitment to the company’s goals”.
Carla Williams Wedding Designer
“To provide exceptional service, not only to guests, but also to her colleagues”.
Nicole Pringle Housekepper
“Her passion drives her to exceed expectations, creating unforgettable experiences”.
Marina Veljković Waitress
“Marina manages challenges with elegance, being a source of inspiration for achieving success”.
Nadja Manasijevic Sales Manager
“Over the past 16 years, she has accumulated a vast experience and knowledge of the hotel industry”.
Jessica Heron Cook 1
“Her desire to break barriers, challenge stereotypes and redefine maledominated profession”.
Ivana Krstajic Rooms Division Manager
“Be courageous, because success can only be achieved by embracing your differences, rather than being afraid of them”.
Demiroviq Vahida Shift kitchen manager
“Excited and grateful to be acknowledged and valued in her work”.
Jacenth Smith Bar Manager
“She strives to motivate others with her positive attitude and never gives up”.
Dijana Rončević
Reception agent
“She has shown that it is possible to thrive in the demanding profession of hospitality”.
Lorna Clarke Resident Manager
“Challenging social norms, actively contributing to uplift and inspiring others”.
Jelena Rakita Talent and Culture Manager
“She emphasises diligent effort, competent communication and responsibility for her actions”.
+70 Inspiring women
Ing. Miguel Ortiz
Chief Strategy Officer Karisma Hoteles y Resorts
The recent promotion of Miguel Ortiz Millán from Chief Information Officer (CIO) to Chief Strategy Officer (CSO) at Karisma Hotels and Resorts is due to several determining factors that played a crucial role.
Karisma Hotels & Resorts in its constant search for innovation and excellence in the hotel sector, found in Ortiz Millán a visionary leader, whose focus and previous experience in integrating technology with business strategies proved to be the driving force behind his promotion.
Ortiz Millán faced significant challenges on his path to promotion, most notably the operational fragmentation between Karisma’s departments and subsidiaries.
His ability to break down barriers and foster an environment of collaboration and unity, with a customer-centric approach, made all the difference.
This ability not only facilitated more efficient internal processes, but also improved the service offering to the end consumer, demonstrating his ability to lead in a complex and dynamic environment.
For those aspiring to leadership roles Ortíz Millán stresses the importance of being agents of change.
He emphasises the need to leave comfort zones and challenge the status quo, proposing that adaptation and innovation are fundamental to professional development and organisational success.
The experience of working at Karisma Hotels & Resorts, according to Ortiz Millán, is characterised by its dynamism and the sense of belonging to a close-knit community.
He highlights the company’s organisational culture, which promotes transparency, mutual support and a genuine concern for the well-being and development of its members, factors that he considers unique compared to other companies in the sector.
This wholesome approach, which combines leadership, innovation and a strong corporate culture, not only facilitated Ortiz Millán’s promotion but also reflects Karisma Hotels and Resorts’ values and vision for the future.
Millán
Kenya Sugey Guzmán She recently celebrated her promotion to Members Experience Director at Prestige Travelers, after almost a year of outstanding work with the company.
Prior to this achievement, she held the position of General Manager MVAC, where her demonstrated her skills and dedication.
Her promotion on February 12th was the result of good timing and her vast experience in the accommodation sector, especially in guest services and relations, where her skills in empathy, conflict resolution and attention to detail shone brightly.
Reflecting on her experience at Karisma Hotels & Resorts, she describes it as a daily adventure full of innovation and exploration of new markets.
Guzman is excited about the future of the company, confident that current steps will be key to long-term success. Her experience illustrates the value of preparation, adaptability and teamwork in professional growth within the hospitality industry.
Ana Karen Olvera Rosales, with two years at Karisma Hotels & Resorts, recently assumed the position of National Account Sales Director on March 1 st., after serving as Regional Sales & Marketing Manager for the Western United States.
Reflecting on her career, she highlights perseverance as a key pillar in her rise, emphasising the importance of aligning personal and professional goals and maintaining an open attitude to learning and teamwork.
Her advice for those who aspire to advance professionally focuses on passion for work, openness to continuous learning and the importance of establishing clear strategies to achieve goals.
She defines the experience of working at Karisma Hotels & Resorts as a process of continuous learning and personal growth, where she has managed to overcome her own expectations and face challenges with determination.
Marisol Calderón Prado
, with two years at Karisma Hotels & Resorts in the International Sales Business Unit, was promoted to Director of Sales for North America on March 1st, after serving as Regional Sales & Marketing Manager for Canada.
Her promotion is attributed to her dedication, consistent effort and ability to repay the trust given to her by the company.
Marisol advises to always remain focused on personal and professional goals, and to take advantage of the development opportunities that Karisma offers.
She describes her experience at Karisma Hotels & Resorts as an enriching mix of personal and professional growth, highlighting the company as a place where skills and talent are recognised and continuous development is encouraged.
She is grateful for the opportunities and the environment that fosters the advancement of her team.
Alejandro Camacho López
after two years at Karisma Hotels & Resorts, he was recently promoted from IT Asset Manager to Cybersecurity Manager on March 1st 2024.
Alejandro attributes his promotion to a combination of technical skills, a proactive attitude and a constant commitment to learning.
He faced significant challenges, such as leading the implementation of an innovative project to centralise help desk requests through a cloud platform.
Working at Karisma Hotels & Resorts has provided him with a path of growth, from starting as a trainee to reaching the position of Cybersecurity Manager.
He describes his experience as transformative, highlighting the supportive environment and the opportunity to collaborate with exceptional individuals both professionally and personally.
For Alejandro, Karisma has not only been a place to work, but a space for personal development and fulfilment.
Maria
After one year and seven months of exceptional service, she was given a promotion to Controller at Margaritaville Ambergris Caye in February 2024.
Orozco Meza attributes her promotion to her dedication, ability to collaborate and lead, as well as her commitment to continuous learning. The most significant challenge for Maria was the transition to a new country and position.
She sees this change as an opportunity to broaden her skills in a different context, both culturally and professionally. Maria advises those seeking promotion to focus on proving themselves, to actively seek development opportunities and to maintain a positive attitude.
She describes her work experience at Karisma Hotels & Resorts as dynamic and enriching, an environment that encourages professional growth and skills development in an ever-changing industry.
Margaritaville Beach Resort
Ambergris Caye, Belize
With over 20 years of executive experience in the global hospitality industry, Juan Luis has earned 5 and 4 Diamond awards for outstanding performance, recognised for his leadership and project management skills, as well as his strong commitment to luxury hospitality.
His leadership is noted for his entrepreneurial vision, resilience, efficient resource management and focus on quality and service excellence.
His track record of positive results is based on effective management of action plans and resources, as well as his meticulous attention to detail.
Juan Luis has led high performing teams, successfully achieving designated objectives in budget management, investment strategies, customer satisfaction, service standards, quality assurance and hygiene protocols.
We are confident that Margaritaville Beach Resorts Ambergris Caye, Belize will continue to strive as a hotel of excellence.
We welcome you on board and look forward to new achievements.
Teresa Orozco joined Margaritaville Island Reserve Riviera Maya in August 2022 as Sub-Controller.
Juan Luis Sampol General Manager
Being part of this leading and modern company means constantly facing challenges.
Turning areas of improvement into strengths, with clear goals and exceptional service for both internal and external customers.
Continuing to grow within the company is your goal.
turns into passion when you love what you do, which in turn is reflected in satisfying results.
Seeing his family happy is what drives him to always give his best.
Prestige means for him to have the opportunity to grow and continue to achieve personal and professional goals.
He believes that the key to success is humility, commitment and perseverance.
For 7 months, she has found not only a place to work, but a source of opportunities that have allowed her to grow professionally and find a new family. Her children are her greatest inspiration.
At 2 years and 10 months, she has found an environment that values commitment and encourages growth.
Her, challenge and opportunity come
Discipline, responsibility and teamwork are core values that enable great
Nayari Tejeda Abad. Collection Officer
Ivelisse Castro Room Girl
With over eight years of experience at Azul Beach Negril, her dedication and passion for the job are evident in her daily efforts to create memorable guest experiences and lasting impressions.
Sheryl Gopaul SPA Valet
KtalentJamaica KtalentEuropa karisma-ktalent
Countries Business
Magazine
Monthly Publication | March 2024
Directory:
Esteban Velasquez
CEO | Chief Excecutive Officer
Karisma Hotels & Resorts.
Blanca Guevara Ramirez
Corporate Talent & Culture Director
Realisation:
Talento y Cultura Corporativo Karisma Hotels & Resorts
Blanca Guevara
Alinka Sandy
Ivan Ramirez
Dalia Martínez Portugal
Creative Direction:
Dalia Martínez Portugal
Talent and Culture Collaborations:
Mexico
Tomas Urrutia, Frida Vázquez
Elvis Puc, Azbel Rodríguez
David Miranda, Daniel Castellón
Yesenia Velázquez
Antonio González
Dominican Republic
Yomara Sánchez, Miguel Nuñez
Myrna Castillo
Genorys Ferreira, Daritza Bocio
Lourdes Morales
Jamaica
Renise Ramcharan-Virgo, Noelle Lawson
Montenegro
Jelena Rakita Presents
Ivana Bozanovic
Serbia
