He assumes the role of finance leader to drive the company’s growth and profitability.
He develops and executes the company’s financial strategy, ensuring it aligns with broader business objectives to promote growth and profitability both now and in the future, and serves as a key liaison with stakeholders, banks, brands and other external institutions.
In light of the changes the company has taken the time to assess who is the best person to take on such a crucial role, and with our commitment in mind to attract, retain and develop talent, it is a pleasure to announce that Facundo Herrero will be taking on the role of Finance Leader.
Since joining the company in January 2024, Facundo has played a key role as VP of Finance for the hotel division, and since his arrival at the company he has demonstrated great performance, exceeding the company’s expectations.
Facundo has accumulated extensive experience in finance through his roles at Despegar and Best Day.
He has experience in managing multicultural teams with strong emphasis on goal achievement and analytical thinking, also valuing interpersonal relationships.
Relocating outside of her home country provided her with a unique perspective, allowing her to embrace change and maintain a positive outlook.
We wish Facundo the best of success in this new professional challenge!
Facundo Herrero Vice President of Finance
Karisma Hotels & Resortsts
Mauricio Zárate Vice President of Operations
Karisma Hotels & Resorts
Leadership & Vision for the Future
We are pleased to announce the promotion of Mauricio Zarate to the position of Vice President of Operations.
This promotion reflects Mauricio’s exceptional performance, dedication and leadership.
Since joining the company as Associate Vice President of Operations in September 2022, Mauricio has made significant contributions to operations in Mexico, the Dominican Republic and Jamaica.
His strategic vision, coupled with his ability to lead teams, deliver results and solve problems effectively, has contributed significantly to our success.
Mauricio’s industry experience of over 24 years has provided him with a solid foundation to be an expert in leading cross-functional teams, making a direct impact on the P&L while leading and collaborating with people from 27 different cultures and nationalities.
We are confident that he will continue to contribute positively and drive our organization forward in this new role.
We look forward to her continued success in her new role.
Talent Development | Strategic Leadership
Glen Brugger Corporate Director Prestige Travelers By Karisma
One More Step on a Successful Trajectory
We are delighted to share some fantastic news with you all.
We congratulate Glen Brugger on his well-deserved promotion to Corporate Director of Prestige Travelers.
Glen has been an outstanding member of our team, consistently demonstrating exceptional leadership, strategic thinking and commitment to excellence.
His extensive experience and proven track record make him the perfect fit for this position.
We are confident that Glen will bring a fresh perspective and continue to drive our success in this new role.
We offer him our sincerest congratulations and support as he transitions into this important position.
From the perspective of:
Mauricio Zárate Vice President of Operations
Karisma Hotels & Resorts
Transformational Leadership
Mauricio Zarate, Vice President of Operations at Karisma Hotels & Resorts, assumes responsibility for overseeing the performance of each of the hotels in the company’s portfolio.
Its focus is on ensuring exceptional levels of guest satisfaction, meeting financial objectives and promoting talent development at all properties.
This leadership is reflected in his commitment to continuous staff training and the maintenance of standards of excellence in service, as well as the constant improvement of facilities to provide memorable experiences.
With more than 27 years of experience in the hotel industry, Mauricio began his career in Costa Rica, where he held various operational positions that allowed him to gain in-depth knowledge of hotel operations.
From his first steps as a bellboy to the management of reservations, his career has been characterized by constant learning in areas such as finance, reception and auditing, always with an eye on the management of a hotel.
Esa meta inicial se transformó con el tiempo en un liderazgo a nivel corporativo, contribuyendo a la gestión de operaciones de múltiples hoteles y liderando proyectos de gran envergadura.
One of her main strengths is her ability to connect with people from different cultures and backgrounds.
This ability has been fundamental to working successfully in different countries, adapting to each cultural context and understanding the differences that enrich the company.
Its role implies a special dedication to gastronomy as a key element of the “Gourmet Inclusive” proposal, ensuring innovation in the quality of food and beverages, in the presentation of dishes and in the offer of differentiated services.
Every detail, from the guests’ arrival to their departure, is part of an experience carefully designed to exceed expectations and strengthen customer loyalty.
“Respect and empathy are essential to building strong teams and leading effectively.”
Under its vision, Karisma Hotels & Resorts distinguishes itself as an innovative company that redefines the “all-inclusive” concept.
Through strategic alliances with renowned brands such as Margaritaville and Nickelodeon, the company offers unique vacation experiences that go beyond the conventional.
Its focus is on providing added value that combines luxury, entertainment and personalization, ensuring a competitive advantage in an increasingly demanding market.
Mauricio invites those who join Karisma Hotels & Resorts to embrace a passion for service as the driving force behind every action and decision.
“Passion, combined with integrity and dedication, represent the key to success in the hospitality industry.”
He also emphasizes the importance of maintaining a vision for the future that will propel the company towards new developments, such as the projects in Orlando, the Dominican Republic and Honduras, which promise to expand the presence and impact of Karisma Hotels & Resorts globally.
Mauricio Zarate, with his results-oriented leadership and ability to inspire his team, is defined not only as an executive of Karisma Hotels & Resorts, but as a true representative of the spirit of Ktalent.
From the perspective of:
Greivin Rodríguez
General Manager
Nickelodeon Punta Cana
“Innovating to Win”.
Greivin Rodriguez, General Manager of Nickelodeon Punta Cana, stands out for his focus on self-improvement and resilience, guided by the philosophy of:
“Imposible is Nothing”
This mentality provides a solid foundation for facing challenges with determination, affirming that the more difficult the circumstances, the greater the reward.
Inspired by figures such as Mohammed Ali, Greivin values innovative thinking and the ability to turn obstacles into opportunities for success.
“We differentiate ourselves nationally and internationally, The objective is to leave our mark, we are a competent team strategically located in key positions, which allows us to achieve our goals faster and more efficiently.”
In his experience at Karisma Hotels & Resorts, Greivin recognizes that the success achieved in other hotels does not always guarantee the same result in this company.
Karisma, with a long history in the hotel industry, has been a pioneer in the all-inclusive concept and other fundamental aspects of the sector.
“Building trust and closer ties, that’s the value of a people-centered approach.”
For Greivin, the Gourmet Inclusive approach represents an essential opportunity for the growth and development of the brand, allowing it to reach new heights and achieve great accomplishments.
He emphasizes that Karisma fosters professional development with clear values and a focus on excellence.
Greivin emphasizes the importance of innovation, differentiation and the ability to adapt in a constantly changing environment.
“Karisma Hotels & Resorts fosters
professional development with clear values and a focus on excellence.”
Karisma Hotels & Resorts is characterized by its ability to transform and its willingness to adjust to new trends, which he says is key to maintaining relevance in the industry.
He also emphasizes the need to build a relationship of trust in an industry driven by human relationships, which facilitates the joint advancement of the company.
Finally, Greivin reaffirms his commitment to the hotel industry and to Karisma, a company that values change and continuous improvement.
Aware of the dynamic nature of the sector and the new generations, Greivin concludes with an optimistic view towards the future, convinced that adaptability and innovation are fundamental to continue building a success story.
Service and sustainability standards certifications
Good News
Grand opening!
At Karisma Hotels & Resorts we are pleased to announce that, starting July 1, in Punta Cana, Aqua Nick opens its doors.
An exclusive water park offers a world of epic water slides and endless ways to make guests’ every moment count.
Aqua Nick promises an unforgettable experience, designed to provide fun and entertainment for all visitors.
How?
We have to vote once for Le Chique and once for Nickelodeon Riviera Maya, follow these steps:
Click on the link, already on the page Select the category: Restaurant Riviera Maya Zone Search for “Le Chique” and vote.
Go back to the top of the link Select category: Hotels Riviera Maya Zone Search for Nickelodeon Riviera Maya and vote. Reader’s Choice You
We have been selected!
Reader’s Choice, MexBest by Quién, reinvents itself in 2024 to become the most complete guide for travelers and food lovers.
It is an “always on” platform with the best curation of hotels, restaurants, bars, destination guides and travel tips.
This year, MexBest celebrates its fourth edition in the beautiful Mexican Caribbean, in Tulum, Quintana Roo.
WINNING is defined by votes!
Nickelodeon Riviera Maya nominated in the category of Best Hotel in the Riviera Maya and Le Chique nominated in the category of Best Restaurant in the Riviera Maya.
We are Ktalent! experts in transforming and enhancing hospitality experiences.
Reader’s Choice Click here
Good News!
Congratulations to the properties Margaritaville Island Reserve Riviera Cancun, Margaritaville Island Reserve Riviera Maya!
They have been awarded the Award for Excellence for their exceptional wine program in Wine Spectator’s 2024 Restaurant Awards.
This prestigious recognition celebrates the best wine restaurants in the world. A proud achievement that highlights the excellence of these properties!. We recognize all areas involved in the attention to detail, whose only goal is to exceed expectations.
We are certified, among the best in the world!
We have been honored for our outstanding wine program in Wine Spectator’s 2024, Restaurant Awards, which celebrate the world’s best wine restaurants.
Ver el enlace
Inauguration of the CTN Fair
Santo Domingo, July 11, 2024. Miguel Calzada formally inaugurates Vacaciones CTN Expo Feria 2024 with prominent members of the tourism sector at the Embassy Suites by Hilton Santo Domingo hotel.
This edition, dedicated to Ambassador Frank Hans Dannenberg Castellano, honors the memory of an influential tourism leader and recognizes outstanding figures and companies in the sector.
Rafael Feliz Germán, president of the Karisma Hotels & Resorts Council, and Jorge Feliz Germán, president of Karisma Hotels & Resorts Dominican Republic, received recognition for their outstanding careers and contributions to Dominican tourism.
The Dominican Association of Hotels and Tourism (Asonahores) was also honored for its support of tourism development.The event, which brings together leading local banks and renowned panelists, includes a master conference on sargasso, a crucial challenge for the Dominican Republic.
The fair provides an ideal platform for planning family vacations and exploring the industry’s offerings.
With these recognitions, Vacaciones CTN Expo Feria 2024 celebrates the achievements and influence of leaders like Rafael and Jorge Feliz, whose work has driven the growth of tourism in the country.
Rafael Feliz Germán Chairman of the Board Karisma Hotels & Resorts
Cutting of the ribbon CTN Fair Expo Fair 2024
Received the award: Rafael Feliz Germán, Chairman of the Board of Karisma Hotels & Resorts, and Jorge Feliz Germán, President of Karisma Hotels & Resorts Dominican Republic.
EarthCheck is the world’s leading certification company for sustainable travel and tourism activities, and is committed to transforming itself, based on the science and integrity of EarthCheck TM processes and systems.
On this occasion, Margaritaville Island Reserve
Riviera Cancun has achieved Gold Level EarthCheck certification, which means that they have consecutively maintained this certification for five years, a truly remarkable achievement.
We express our deep appreciation to their teams for their continued dedication and effort in every step towards sustainability.
Together, they are leaving a positive footprint on the environment and ensuring a more sustainable future for generations to come.
Congratulations to everyone on this outstanding achievement to the entire team, whose work has been instrumental in reaching it!
Recognizes Our Commitment and Certification on Autism Education and Awareness.
Being recognized in such a prestigious media as “The New York Times” represents a significant achievement for Karisma Hotels & Resorts.
This publication, considered worldwide as one of the most influential newspapers, with 132 Pulitzer Prizes to its credit, highlights the efforts of the company’s team members.
Team members at Karisma Hotels, which includes brands such as Nickelodeon, Margaritaville and Azul Beach Resorts, receive training and certification from Autism Double-Checked, an organization dedicated to promoting autism awareness and education in the travel industry.
The article highlights Karisma Hotels & Resorts’ commitment to offering an “autism concierge,” designed to assist families traveling with guests with autism by providing support from the planning stage of their vacation.
In addition, the company provides an “autism passport,” which allows it to detail each guest’s individual needs, such as sensory sensitivities, emotional triggers and calming strategies.
The New York Times is distributed in digital and print formats, and this story has reached a potential audience of 168 million people, with an estimated media value of $1.6 million.
This recognition underlines the effort of each and every person involved in providing an inclusive and high quality service.
Leer Reportaje
New World Quality Recognition: RCI®
Karisma Hotels & Resorts proudly celebrates the recent recognition awarded to the Nickelodeon Punta Cana hotel, which has been distinguished with the prestigious RCI® Gold Crown Resort award, highlighting the collective effort and commitment of each of the team members who have contributed to this significant achievement.
The RCI® Gold Crown Resort is awarded only to a select group of affiliated resorts that demonstrate a superior level of quality and exceptional service.
To be worthy of this distinction, developments must meet stringent standards in five key categories evaluated through RCI® member comment cards, as well as in the physical evaluation of resort amenities.
The categories evaluated include check-in and check-out, hospitality, maintenance of both the development and units, and unit cleanliness.
In addition, the amenities and services offered, as well as the quality of unit interiors, are also subjected to rigorous review.
These results are compiled over a 12-month period, ensuring a thorough and continuous evaluation of the resort’s performance.
This recognition not only underscores the excellence of the Nickelodeon Punta Cana hotel, but also reflects the commitment of Karisma Hotels & Resorts and Prestige Travelers to offer superior vacation experiences to all their guests.
Gold Crown Resort
August 5, 2024
Just
a few months after its opening,
“Vassa SPA by Karisma” has been selected worldwide!
The World Luxury Spa Awards represent the highest achievement in the luxury spa industry, offering international recognition voted on by guests, travelers and industry stakeholders.
More than 100,000 international travelers vote each year, over a four-week period, to select the winners.
Luxury spas have the opportunity to participate in these awards by entering categories that showcase their unique selling points and destinations.
Spas of all shapes and sizes participate in more than 40 different categories.
Vassa Spa by Karisma has been nominated for the prestigious World Luxury Spa Awards in the following categories:
Luxury Mountain Resort Spa New Luxury Hotel Spa Best Hair Salon
This recognition is a testimony that we are experts in transforming and enhancing HOSPITALITY experiences.
Let’s vote and become winners, your participation is very important.
Vote here
At Margaritaville Island Reserve Cap Cana, on August 6 and 7, we celebrated the third edition of ‘Fun Summer with the little ones Ktalent 2024’.
On this occasion, we welcomed 120 children of our Team Members, ages 5 to 14, who enjoyed two days full of exciting activities, from delicious meals and ice cream, to shows, movies, tours, and beach activities.
They also participated in educational talks and received school supplies courtesy of our sponsors.
Ktalent Kids
95
Ktalent Kids Educational activities, “Dr. Muelitas”. surprises and gifts!
KTalentKids 2024
On August 15, 95 children of our Team Nick, who are part of Ktalent, had an unforgettable day at Nickelodeon Punta Cana.
During the event, children from 4 to 12 years old enjoyed educational and recreational activities, guided by characters such as “Dora the Explorer” and “Doctor Muelitas”.
They visited areas of the hotel to learn about the work of their parents, decorated cookies, visited the spa, and enjoyed magic and juggling shows.
At the end, each child received a special gift.
A day full of learning and fun, designed to get to know the meaning of being Ktalent in their work environment.
Great celebration at the ‘Back to School’ with the energy of two great Ktalent teams: Prestige Margaritaville Island Reserve Cap Cana and Prestige Nickelodeon Punta Cana.
It was a day full of fun and discovery, where 40 little ones got to know the place where their parents make magic every day and received school supplies to start the new school year with enthusiasm.
The happiness and excitement of the children of our wonderful Ktalent was the real success of the
More surprises & gifts!
Prestige Travelers organized a “Back to School” event at its corporate offices in Mexico.
On August 23, 2024, this event brought together 23 people, including employees and their children.
During the event, back-to-school lunch boxes were handed out and a table was set up with fruit, snacks, sweets, juices and water for the children to enjoy.
A festive atmosphere was created with Disney songs, providing a space for the children to play and socialize.
Ktalent Kids
During the month of July, the foundation carried out the annual cataract surgery campaign, which benefited 12 low-income senior citizens.
As every year, the foundation makes an open call for the election of the candidates to be benefited by the foundation, achieving a great participation of the community.
Surgical procedures are performed with the ORA® System which provides the ability to provide continuous monitoring.
The correct selection of the candidates to benefit, besides consisting of a socioeconomic aspect, is extremely important for us to ensure that they meet all the requirements for a safe surgery and this is obtained thanks to the complementary medical studies that Dr. Irvin Rico performs for the individualization of each case.
For the association it has been a great pleasure to carry out this project in collaboration with the Clínica de la Visión Playa del Carmen since it has the best technology and the broadest medical commitment to provide quality care to each of our beneficiaries.
In an altruistic way, Dr. Rico implements the same diagnostic protocols with the patients of the foundation, using artificial intelligence
support, performing an MRI, ocular tomography to identify the composition of the eyeball and to protect the integrity of the surgical process he performs the study of endothelial cell count to ensure they have the necessary to safely undergo the procedure.
Surgical procedures are performed with the ORA® System, which provides the ability to provide continuous monitoring of the eye, specifying the type of intraocular lens to be used, measuring eye pressure and planning the angle of insertion according to each case.
12 senior citizens benefited Cataract surgery
Few people are fortunate enough to have the opportunity to have this infrastructure for a surgical procedure and for Fundación Karisma, A.C. it is always an honor to provide the best to our beneficiaries.
The vision of our beneficiaries is part of our great mission.
Each year, the Foundation holds an open call for the selection of candidates to be benefited by the Foundation.
Knowledge and the desire to grow and achieve goals drive this commitment.
The key is to cultivate good relationships with co-workers and address needs with a positive attitude.
The work environment, characterized by a fun atmosphere and strong camaraderie between the different areas.
Jonathan Sánchez Administrative Assistant
Wilmy Castillo Security Supervisor
She says that from day one, she has felt part of a big family, where support and her family.
MILOŠ ILIĆ
Receptionist (Apartments)
This month, Miloš has demonstrated exceptional dedication and great teamwork. His warm smile, friendliness and cordiality enhance the positive experiences of our daily guests. Within the team, he is recognized as an outstanding collaborator, always willing to engage and collaborate to achieve operational goals and foster strong interpersonal relationships at the front desk.
Tavaidia Mills
Members Experience Supervisor
For seven years, Tavaidia has shown exceptional dedication to her work. Her passion is reflected in the teamwork and empathy she shows every day.
Her skills and creativity are turning her work into a path of continuous growth and learning. Her commitment and collaboration enriches the entire team.
patience, humility and professionalism. She is an inspiration to her children, teaching them the importance of following their dreams.
