Revista Kontacto No. 18 (english) by KONTACTO

Four-monthly Publication. Year 5 Vol. 18, Riviera Maya, México

NOW IN AZUL HOTELS, BY KARISMA NICKELODEONTM

EXPERIENCE #BEST BIRTHDAY EVER IN CELEBRATIONS AT GENERATIONS KARISMA ADRIATIC MANAGEMENT TEAM KARISMA IS THE COVER OF TRAVEL AGENT MAGAZINE

® 2015 Viacom.

Editorial Letter

Four-monthly Publication. Year 5 Vol. 18, Riviera Maya, México revistakontacto@karismamexico.com

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Index Editorial Letter New Faces AAA 4 Diamond Award to EDM and AZF Karisma on the world scene Adriatic Beach and Sensimar Makarska Openings Karisma Hotels Adriatic Management Team Introducing Allure Café Mocawa Hotel and Allure Aroma Mocawa Hotel Allure Hotels, by Karisma amongst the best in Colombia From Jamaica Best Birthday Ever and Celebrations at Generations Athens Clue The Magic of Temazcal El Dorado Royale and Generations Riviera Maya Anniversaries Next Up: NickelodeonTM Hotels! Great Launch of the NickelodeonTM Experience in Azul Hotels 10 Things you need to know about the NickelodeonTM Experience Karisma on the cover of Travel Agent Magazine What is new on Information Technologies Earthcheck visits El Dorado Maroma Recycling Makes Sense: Listen with the Heart Komunicate Today A day on… the Phone Department Lives with Karisma: Guadalupe´s story Exotic Travelers and Prestige Travelers Kualifying (Keeping up to date) Collaborators´ meetings Taking care of us Karismatic Drinks Best of the Best (Jamaica, Colombia and Mexico)

General Director: Sasa Milojevic

Art Direction: Rosalinda Graf

Editor: Raúl Fernández, Cristina Raya

Editorial Design: Gonzalo Estevez, Antonio Osuna

Editorial Board: Nayeri Ramos (Azul Beach), Daniel López (Azul Sensatori), Rubí Méndez (Azul Fives), Paula Negrete (Karisma), Gabriela Hernández (El Dorado Maroma), Alberto Roldán (El Dorado Royale- El Dorado Casitas), Coynta Arzola (El Dorado Seaside Suites), Estela Paz (Exotic Travelers / Prestige Travelers)

Printing:

Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 atnclientes@pixelpress.com.mx

Kontacto Magazine Coworkers: Daniel Castellón (Azul Beach) , Lorena Ramírez (Karisma), Karen Puerto (Azul Sensatori), Miguel Leyva (Azul Fives), Antonio Valle (El Dorado Maroma), Hugo Estrada (Azul Fives), Lourdes Alvarado (El Dorado Seaside Suites), Lorena Pereida (El Dorado Royale), Dania Phang (Azul Sensatori Jamaica), Noé Landa (Allure Chocolat /Allure Bonbon), Víctor Castro (Prestige & Exotic Travelers ), Aleksandra Nenadic (WMS), Jeroen Hanlo (Karisma), Grecia López (Karisma), Carlos Nández (Karisma), Ivan Restrepo (Allure Aroma Mocawa), Irene Barbosa (Karisma), Beatriz Lalanda, David Ortegón

Dear Colleague(s)

onstant renewal, vision and dynamics have been the hallmark of our business since its inception, leading to outstanding achievements. In the past three years we have grown 56 percent by establishing properties in different parts of the Riviera Maya and abroad. This can all be attributed to a joint effort and resolve on the company’s part. Our vision and drive have led us to the successful inaugurations in Croatia of Sensimar Makarska in May and Adriatic Beach Resort, by Karisma, in July, just in time for the 2015 summer high season. This same kind of persistence led Azul Fives Hotel and El Dorado Maroma, a Beachfront Resort, by Karisma to obtain the prestigious AAA 4-Diamond Award. Furthermore, our passion for innovation has led us to create the NickelodeonTM Experience in partnership with Viacom International Media Networks, the creator of the famous NickelodeonTM channel. As a result of the success of this partnership, we have begun to build the first international NickelodeonTM Hotel, in Punta Cana, Dominican Republic! It will open in 2016, and we will later begin construction of yet another NickelodeonTM Hotel in Mexico. We are also projecting growth in Jamaica, with 1,200 hotel-rooms within the next five years. By 2020, our goal is to establish another 30 properties in new destinations such as Brazil, Italy, Spain, Turkey and Greece. A wide range of opportunities are opening up for the company, and to all the employees who decide to take on these challenges at national and international levels, such as when the great team including RoomsDivision, F&B, SPA, Information Technologies and Finance staff, among others, decided to travel to Croatia to support the opening of Adriatic Beach Resort and Sensimar Makarska, by Karisma. A major challenge in the face of such growth is to simultaneously maintain our company quality standards and our unity. Our teams around the world need excellent coordination to leverage their shared knowledge and talent so that it will enable us to keep delighting our guests with new and memorable experiences, and continue to earn the respect of the hospitality industry. Let’s all do this TOGETHER!

Free circulation Quarterly Publication, property of El Dorado Spa Resorts & Hotels y Azul Hotels by Karisma.

Address:

Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710. Teléfono: +52 (984) 206 3470

Circulation: 1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.

Sr. Sasa Milojevic Vice President of Operations Karisma Resorts de México

New faces

WELCOME TO THE KARISMA FAMILY! N E W

FA C E S

New faces joining our great team at Karisma Hotels & Resorts to add their energy and experience from their trenchs. We share a bit about our new leaders.

ANDREA DÜERRE General Manager of Azul Beach Hotel, by Karisma

As of March 1, 2015, Ms. Andrea Düerre joined the company as General Manager of Azul Beach Hotel, by Karisma. Andrea graduated in Hotel Management from the State Professional Hospitality Training College in Germany in 1991. She became adept in various departmental areas ranging from Housekeeping, Reception, Reservations, Customer Service and Sales. She became Rooms Division Manager and Resident Manager for chains such as Queens Hotel in UK, Steigenberger Los Monteros in Spain and UK and for Allegro Resorts in Germany, Dominican Republic and Mexico. She earned her first General Management position in Costa Rica for the Occidental Allegro Papagayo in 2006. There she was promoted to General Manager for Occidental Grand Papagayo, a 5-star hotel, and remained till 2013. From 2014 to February 2015, she served as General Director for the Crocs Casino Resort Hotel in Costa Rica.

GIANNINA SOLOMBRINO Director of Food & Beverages

Ms. Giannina Solombrino joined Karisma on April 6, 2015 as F&B Director, reporting to the Vice President of Food and Beverages. Giannina is a graduate of the University of Las Palmas de Gran Canaria, Spain, with a specialization in Tourism and Hospitality Management. She worked in a variety of exotic destinations including Hong Kong, Malaysia, India, England, Guatemala and Mexico. She has developed her career in the International Hospitality industry acting as Restaurant Manager at Park Hyatt, as a Brand Manager at Häagen-Dazs, Assistant Food and Beverages at Claridge`s and at the Shangri-La, and as the Director of Food and Beverages for Mandarin Oriental, Conrad and culminating in a two year term with Starwood Hotels at the Sheraton in Mexico City.

New faces

IVAN RESTREPO General Manager of Allure Aroma Mocawa, by Karisma

Mr. Ivan Restrepo, joined our company on April 1, 2015 as General Manager of Allure Aroma Mocawa by Karisma in Colombia. Originally from Armenia QuindĂo, Colombia, Ivan graduated from the Business Administration Faculty, at Externado University of Colombia in Tourism and Hotel Management and has a Diploma in Marketing and Sales. He has worked in such diverse destinations as Colombia, Venezuela, Uruguay, Puerto Rico and the US, and has been employed by various international chains like Sheraton, Hilton, Sol MeliĂĄ, Carnival Hotels & Casinos, Confortel, Intercontinental, Hesperia and Conrad. He brings with him over 20 years experience in sales and marketing management, as well as hospitality consulting, acting as General Manager until the date of his incorporation to Karisma.

DIRK-OLIVER URBAN General Manager of Azul Fives Hotel, by Karisma

Mr. Dirk-Oliver Urban joined Karisma Hotels & Resorts on June 15, 2015 as General Manager of Azul Fives Hotel, by Karisma. Dirk graduated from the School of Tourism of Santa Cruz de Tenerife, Spain and has a Masters Degree in Tourism and Hospitality from La Laguna University in Spain, with the Institute of Regional Development, sponsored by Cornell University. He has developed his professional hospitality career by holding positions as General Manager of various hotels, acting as Chief Operating Officer at RCD Resorts, and for the last two years as an independent consultant in tourism and hospitality.

MARIO MATHIEW Director of Operations Caribbean Region

On June 15, 2015, Mr. Mario Mathieu was promoted from being General Manager of Azul Fives Hotel, by Karisma to the position of Director of Operations Region Caribbean (except the Mexican Caribbean), reporting to Mr. Sasa Milojevic, Vicepresident of Operations.

AAA 4 Diamonds to EDM and AZF

TWO MORE HOTELS RECEIVED THE

June 2, 2015 On June 2, 2015 a notification arrived that gives Azul Fives Hotel, by Karisma the AAA 4 Diamond Award. This beautiful property is one of only five percent privileged to be selected out of the 28,000 that are evaluated. It is a great honor that Azul Fives Hotels, by Karisma now belongs to this select group. Congratulations to our co-workers at Azul Fives Hotel, by Karisma and Mr. Mario Mathieu for leading their team to this awesome achievement. With these additions, Karisma Hotels & Resorts are proud owners of eight 4 Diamond properties! Congratulations!

June 25, 2015 On June 25, Mr. Alejandro Lopez, General Manager of El Dorado Maroma, a Beachfront Resort, by Karisma, received the notice that distinguishes this charming property with the AAA 4 Diamond Award. Itâ&#x20AC;&#x2122;s with great joy and jubilation that we congratulate Alejandro Lopez and his team for winning this prestigious award!

WITH THESE ADDITIONS, KARISMA HOTELS & RESORTS ARE PROUD OWNERS OF EIGHT 4 DIAMOND PROPERTIES. ÂĄ C O N G R A T U L A T I O N S !

Karisma on the world scene

Belgrade, Serbia Kolocep (Dubrovnik), Croatia London, UK Zivogosce, Croatia Zagreb, Croatia Toronto, Canada Miami, USA Monterrey, Mexico Mexico City, Mexico Riviera Maya, Mexico

Punta Cana, Rep. Dominicana Punta Cana, Dominican Republic Negril, Jamaica

Cartagena de Indias, Colombia Bogotรก, Colombia Armenia, Colombia La Tebaida, Colombia

CORPORATE OFFICES RESORTS

CRECIENDO

A LA VANGUARDIA

GROWING ON THE CUTTING EDGE

Karisma Hotels Adriatic

KARISMA HOTELS ADRIATIC

arisma Hotels Adriatic continues to set milestones in tourism offerings in Croatia. Summer 2015 brought the successful opening of two new properties on the Makarska Riviera: Adriatic Beach and Sensimar Makarska, by Karisma, and the expansion of Kalamota Island Resort, by Karisma, the first couples-only resort located on the island of Kolocep, Dubrovnik. Sensimar Makarska is our new beach Resort, completely renovated and re-furnished, with 179 modern suites and rooms, two restaurants, a martini bar and two pool-bars serving two outdoor pools and an outdoor fitness area. The spa and fitness center houses a gym, with sauna and massage and beauty treatment rooms. Sensimar Makarska is situated in the beautiful port of Igrane, above which stand the imposing Biokovo Mountains, a perfect setting for this second Karisma Adriatic resort dedicated to couples.

Karisma Hotels Adriatic

Karisma has ensured that the brand suits the European market and the Adriatic region, establishing this presence in the burgeoning sector of adult resorts. Guests can enjoy couples massages, suites with pools (a novelty in the region), bio-based cosmetics, romantic activities, as well as dishes and cocktails prepared with much care to enrich vacation memories for our guests in Croatia. Sensimar Makarska opened its doors in time for the 2015 summer season on May 7th, receiving glowing reviews from guests. Adriatic Beach Resort, by Karisma is located on the beautiful Makarska Riviera, in southern Dalmatia, sheltered by a pine forest in a region famous for its beautiful beaches and crystal clear waters. Since the days of Roman Illyria, the region has been at the core of artistic inspiration and preserves to this day its aura of peace and serenity. Intact forests, flora and wildlife welcome every guest upon arrival. This resort extends along a beach of small stones and has a forest of pines and olive trees. This third property of Karisma dedicated to couples in the Adriatic coast is distinguished by its tranquility and modern design, and has 266 rooms and suites inspired by its natural surroundings. The resort has 3 restaurants: Dalmatino Restaurant, which has two â&#x20AC;&#x153;show-cookingâ&#x20AC;? stations, the Culinarium, an Italian Ă&#x20AC; La Carte Restaurant, and the Gran Mare Grill Restaurant,

specializing in grilled dishes. Cocktails and exceptional service enhance the Grande Mojito Bar, the Coffee & Lobby Bar, as well as the Pool & Snack Bar. All this is arranged among the abundant flora and fauna, and surrounded by the many facilities for an active yet relaxing holiday. Friday July 3rd saw the successful opening of Adriatic Beach Resort, by Karisma. With passion and enthusiasm we received 300 guests who came to enjoy their holidays in this stunning property. Our colleagues from Karisma Hotels Adriatic and the Task Force did a great job ensuring the hotel was ready to provide masterful service and their effort was instrumental in the success of these grand openings. Finally, we have news for lovers of Dubrovnik. Our first resort for adults-only opened last year, Kalamota Island Resort, by Karisma is ready for a fabulous summer characterized by the expansion of our restaurants and public areas, as well as the debut of the new La Vita Spa & Gym. Karisma Hotels Adriatic will continue to take steps to harness the potential of Croatia as one of the favorite European destinations.

Karisma Hotels Adriatic

INTRODUCING THE FACES BEHIND THIS GREAT SUCCESS

KARISMA HOTELS ADRIATIC

MANAGEMENT TEAM Veljko Ostojic | Chief Executive Officer Veljko Ostojic was born in Pazin, Croatia in 1958 and after spending his teenage years in Pula, graduated in 1981 from the University of Zagreb with a Degree in International Business. Since his graduation he has been dedicated to the tourism of Croatia. Previous to joining Karisma Hotels Adriatic in autumn 2013, he was the Minister of Tourism of the Republic of Croatia from 2012-2013. In the new millennium, he was also a member of the Council of the President, Deputy Minister of Tourism, President of the Istra Tourist Board and held numerous other executive positions in the tourism public sector. Previous to his ministerial duties he was the President of the Board of Riviera Porec, member of the Valamar Group. vostojic@karismaadriatic.com KHA office in Zagreb Office: +385 1 489 4236

Karisma Hotels Adriatic

Marinko Benic

Bernard Zenzerovic

Chief Financial Officer

Executive Office & Investment Manager

Marinko Benic grew up in Dubrovnik, and after attaining degrees form the Faculty of Maritime Studies, as well as Faculty of Foreign Trade and Tourism, he started working for different banks in Croatia in management positions. His education is further enriched through Harvard University AMP and is now finalizing his CFA at the AIMR. He also worked for the UK Department for International Development advising governments of Serbia and Montenegro, overseeing and managing the top financial projects at the time, including the first bank privatization project in Serbia and Montenegro. In recent years he was the Member of Board of the Vaba Bank Varazdin, Director in the Financial Advisory Sector of KPMG, CEO of PGM Ragusa Group and CFO of Coning Group. At the end of 2012 he help set up Karisma Hotels Adriatic and in November 2013 became the CFO and Member of the Board. Benic is fluent in English and his favorite pastime is cruising the Croatian islands with his wife or exploring together the beaches across the globe with Financial Times in hands.

Bernard Zenzerovic was born in Pula, Croatia on May 22, 1979 where he received his degree in 2003 from the Faculty of Economics and Tourism, thereafter continuing with his education in communication and sale expertise at the Allianz Zagreb, as well as participating in the Regional Capacity Development Program at the Public Administration Office of Croatia with the European Educational Forum. Zenzerovic worked at the Pula chapter of the Croatia Chamber of Commerce and Industry after his studies, and privately owned trade company Allianz Zagreb where he stayed until 2006 when he joined the Istra Development Agency, thereafter moving to the Pula Mayorâ&#x20AC;&#x2122;s Office as the Deputy Mayor, staying there until his nomination in 2012 as a Chief of Staff to the Minister of Tourism, Veljko Ostojic. Mr. Zenzerovic joined Karisma Hotels Adriatic in autumn 2013 to assist in our regional development plans and coordination of the Zagreb headquarters as a whole. Besides Croatian, Bernard speaks fluent English and Italian and can communicate in German. His favorite hobbies are literature and traveling with his family, and he never goes anywhere without his tennis and squash rackets. bzenzerovic@karismaadriatic.com KHA office in Zagreb Office: +385 1 489 4236

mbenic@karismaadriatic.com KHA office in Zagreb Office: +385 1 489 4236

Edit Ovcaricek

Zoran Benic

Head Comptroller

Edita Ovcaricek was born in Zagreb on July 29, 1980 where she attained her BA degree in Finance at the Faculty of Economics and Business in Zagreb, and further perfected her calling in finances with various certificates, including the corporate finance qualification and the ACCA expected in December 2015. Edita worked as an Assistant Professor at her Faculty of Economics and Business until 2003 when she moved to Deloitte first as an Audit Associate and thereafter as a Financial Advisory Manager, dedicating her next decade of professional life to due diligence and merger projects for the executive clients and regional giants. Edita joined Karisma Hotels Adriatic in February 2014 to assist in the controlling and financial life of our company, making her an asset vital to our development plans and goals for the region. She excels in languages, in that apart from her native Croatian, Edita is fluent in English, German and Slovenian and she can communicate in Spanish. In her spare time she enjoys a good book when she is not with family or friends. eovcaricek@karismaadriatic.com KHA office in Zagreb Office: +385 1 489 4236

Purchasing Manager Zoran Benic was born on August 14, 1972 in Dubrovnik where he graduated from the University of Tourism and Foreign Trade and in 2010 perfected his economics degree by obtaining a Master of Economic Sciences degree at the Faculty of Economics in Zagreb. Zoran worked for 12 years for the leading Croatian financial mediation company Fina, and he moved in 2010 to lead the sales team of the Dubrovnik Branch, one of the largest retail chain of kiosk and leading Croatian distributor of newspapers Tisak. In 2013 he joined Karisma Hotels Adriatic as a Purchasing Manager to help our growing team and portfolio of hotels while ensuring business objectives. In his spare time, Zoran prefers spending time with his family and of course, exploring the hundreds of Croatian islands around him. Besides his native Croatian language, Zoran is fluent in English. zbenic@karismaadriatic.com

Karisma Hotels Adriatic

Dejan Peric

Maro Kulas

Chief Food & Beverages Manager Dejan Peric was born in Belgrade on May 26, 1984 and joined the hospitality industry even before he finalized his studies at the Hospitality and Tourism College, eager to perfect his passion. He excelled in all the positions throughout his career, and very soon moved to the prestigious restaurants of Belgrade, designated to the F&B operations, such as Restaurant Novak, Talas Restaurant and the renowned Diva Restaurant and Club of the Grand Casino Belgrade. In 2011 he joined Karisma Hotels & Resorts and stayed in Mexico strengthening our team amongst others in Azul Sensatori and the rewarded Le Chique Restaurant, as well as El Dorado Seaside Suites. By the end of 2012 Peric moved back to Europe, this time to be part of, and help in the set up Karisma Hotels Adriatic that is dedicated to providing new standards in the Adriatic region. Dejan is fluent in English and Spanish and his dedication to Karisma and knowledge of the region is an asset to the operation and management of the Adriatic properties. He is married and has two adorable children with whom he spends all his free time, mainly exploring the islands and the stunning region of the Balkans.

General Manager of Kalamota Island Resort, by Karisma Maro Kulas was born on February 19, 1975 and spent his childhood on the Dubrovnik Riviera where he attained his degree in Economics at the Faculty of Tourism and International Trade. He worked throughout his studies at the Croatian Telekom, and trade companies, and thereafter was a Bar Manager for five years. In 2004 he joined Rixos Libertas Dubrovnik, and continued to work for the Rixos chain of hotels in Astana, and again in Dubrovnik until 2011 on various managerial and executive positions. For the last 3 years he worked in Lafodia Sea Resort on the Island of Lopud as Sales and Marketing Director and in Importane Resort in Dubrovnik as Director of Operations before he joined Karisma Hotels Adriatic in 2015. Maro is fluent in Croatian and English and has conversational knowledge of Russian, German and Italian. He is a great lover of sports and is very active in regional sport organizations, especially tourism professionalsâ&#x20AC;&#x2122; competitions. mkulas@kalamotaislandresort.com

dperic@karismaadriatic.com

Igor Futivic

Jure Juran

Igor was born in Zagreb, Croatia on June 7, 1973 and obtained his Hotel and Tourism degree from the University of Zagreb. He worked throughout his studies as a barman, Chef De Bar, Sommelier and Maitre Dâ&#x20AC;&#x2122;Hotel, and upon finalization of his degree in 2004 he joined Hotel Excelsior as an F&B Manager, constantly moving up and remaining dedicated to hospitality, his passion.

Jure Juran was born in Split, Croatia on January 11, 1984, and has a graduate degree in Economics from the University in Split. Upon obtaining his degree he started working for Slobodna Dalmacija Trade, within the Agrokor Group of companies as the Regional Manager, where he worked for nearly four years.

General Manager, Sensimar Makarska, by Karisma

In 2011 he started working for the Kempinski chain of hotels, as the F&B Director in Kempinski Hotel Adriatic, and thereafter was posted in Baku, Azerbaijan to be the F&B Director of Kempinski Hotel Badamdar. He returned to Croatia in November 2014 to join Karisma Hotels Adriatic as a Managing Director for Sensimar Makarska. Igor is married and his favorite pastime is sports and fishing. Additional to his native Croatian, he is fluent in English and German, and has conversational knowledge of Russian as well. ifutivic@sensimarmakarska.com

General Manager of Adriatic Beach Resort, by Karisma

In May 2011 he started working for Hoteli Zivogosce as the Deputy Sales Director, and thereafter as a Hotel Manager. After the purchase of Hoteli Zivogosce by Karisma Hotels Adriatic, Jure remained in the Karisma family and was named the General Manager of Adriatic Beach Resort by Karisma in the beginning of 2015. Jure, other than his native Croatian, is fluent in English and all his private time is dedicated to his wife and child and the love for exploration of his native Makarska Riviera.

jjuran@adriaticbeach.com

Allure Café Mocawa Hotel and Allure Aroma Mocawa Hotel

COLOMBIA

T W O N E W A L LU R E B R A N D H OT E L S J O I N O U R P O R T F O L I O Our brand Allure Hotels, by Karisma grows in Colombia with the addition of two new hotels, one in a country style, in the coffee region of La Tebaida and the second in the city of Armenia, facing the imposing Central Cordillera.

in the heart of Colombia’s coffee zone under the bright

Quindío sun, in La Tebaida, Colombia; and framed by

the ‘Coffee Axis’ or ‘Coffee Triangle’, a region that

one of the most beautiful landscapes in the world, Allure

produces an excellent quality coffee due to its very

Café Mocawa Hotel mixes the essence of the region’s

favorable climatic and geographical conditions.

he smell of coffee dominates the atmosphere in the region of Quindío, and this is what inspired the name of our new Allure property in Colombia, Allure Café Mocawa Hotel, by Karisma. Located

llure Aroma Mocawa Hotel, by Karisma in the city of Armenia en Quindío, Colombia, joined our portfolio since August 1st. Armenia is one of the most important cities in Colombia,

located between Bogotá, Medellín y Cali. It is part of

flagship product with the culture that revolves around it, accentuating the local people’s calling.

It is in this beautiful setting that Allure Aroma Mocawa Hotel, by Karisma, just opposite the Central Cordillera

This resort consists of four colorful rustic houses

of Colombia in all its impressive attractiveness and

with architecture typical of the colonial coffee era,

majesty. The magic feeling of this coffee land envelops

and contains 100 rooms with modern decor that

one’s senses in an atmosphere of tranquility, serenity and

allows guests to enjoy their stay in two types of

privacy, ideal for our guests’ relaxation.

accommodation: rooms or country houses. Its 97 soundproof rooms are discreetly decorated The rooms are divided into two categories: Suites and

with indigenous touches typical of the region, and are

Superior Rooms. The country houses are Villas with 3

equipped with comfortable and luxurious amenities.

bedrooms in each.

There is a restaurant, a coffee bar serving up its motherland’s signature drink, and a terrace on the 17th

Allure Café Mocawa Hotel, by Karisma features: Over

floor where guests can taste excellent drinks, enjoy

1,200 square meter solarium pool (13,000 square feet),

the pool and jacuzzi, and breathe in the fresh mountain

Children’s Pool and Playground, Spa, Meeting room for

air while taking in the unforgettable Quindío sunsets.

600 people, Boardroom, Mini golf and Putting Green,

For banquets and meetings, Allure Aroma Mocawa

2 tennis courts, Beach Volleyball, El Cafetal Restaurant,

Hotel has has 7 spacious rooms fitted with all the latest

Bar in El Cafetal, La Fonda Bar, Pool Bar, Teen Zone Bar

technological amenities and can accommodate over 600

(offers non-alcoholic cocktails and beverages)

guests

A RESORT FULL OF FLAVOR

A GEM IN “THE COFFEE TRIANGLE”

Allure CafĂŠ Mocawa Hotel and Allure Aroma Mocawa Hotel

Allure Hotels, by Karisma among the 50 best companies in Colombia

ALLURE HOTELS & RESORTS AMONG THE 50 BEST COMPANIES IN COLOMBIA

Because Karisma’s commitment to sustainability has transcended in Colombia, Allure Hotels, by Karisma has been included in the top 50 ranking of Colombian companies, according to the magazine Context, media specialized in topics of Culturally Sustainable Tourism. In this publication we took the opportunity to talk about Karisma’s sustainable business development model and our concrete actions such as the careful and reasonable use of water and energy, in which we even engage guest participation. The article recognizes the way in which we contribute to the country’s economic growth and sustainable development of tourism. This is a free publication that has a 200,000 person readership from all business sectors, including major Colombian company and industry leaders, government institutions, embassies, consulates, universities and libraries. It is one of the main tools used by the Ministry of Commerce, Industry and Tourism of Colombia as part of its Regulatory Plan and Sustainable Tourism Development program

ALLURE CHOCOLAT HOTEL AWA R D E D T R I PA D V I S O R 2015 C E R T I F I C AT E O F E X C E L L E N C E

llure Chocolat Hotel, by Karisma has been recognized as the best of Colombian business in the Hotels category, according to the opinions of travelers on the largest travel website in the world, TripAdvisor. This is the fifth year that this accolade is granted, which honors hospitality excellence and is given only to establishments that have consistently earned good reviews from TripAdvisor travelers. The winners of the Certificate of Excellence are accommodation locations, restaurants and attractions anywhere in the world that have continuously provided superior service to their customers. Cartagena’s Allure Chocolat Hotel y Allure Bonbon Hotel, by Karisma also have gained global recognition with Travelers’ Choice 2015, a distinction that takes into account our excellent service, exquisite cuisine, as well as our sophistication and comfort

From Jamaica

AZUL SENSATORI JAMAICA RECEIVED THE TUI GOLD MEDAL AWARD 2014

zul Sensatori Jamaica, by Karisma received the Summer 2014 TUI Gold Medal Award, as Top Sensatori Hotel, based on Customer Satisfaction ratings.

The General Manager of the hotel, Mr. Rolando Miravete received the award from Sara Joseph, Customer Service Representative of TUI.

LABOR DAY PROJECT IN

AZUL SENSATORI JAMAICA By: Dania Phang

abor Day is a holiday in Jamaica, a day in which we usually set up special events for community projects, and social institutions such as schools, hospitals, police stations and other places. These institutions would not normally take on these projects by themselves without the support of organizations like ours.

Labor Day is celebrated every year on May 23rd. Itâ&#x20AC;&#x2122;s a great time to share as we work for the benefit of our community. On this past May 23rd, Azul Sensatori Jamaica, by Karisma organized a project to celebrate Labor Day in support of the Little London All Age School in the community of Westmoreland, located just a few kilometers from our resort. This college had many needs including painting and repairs, so we performed a major renovation that students and teachers greatly appreciated.

1. 2. 3.

Ryan Crooks, maintenance department, applied the base coat before painting. Two Entertainment Department girls helped clean the site. The team cleaned the stove.

Celebrations at Generations

IN CELEBRATIONS AT GENERATIONS, EVERYONE IS A CELEBRITY!

everal celebrities have chosen Generations Riviera Maya, by Karisma to celebrate their birthdays, and enjoy our new Celebrations at Generations concept, with which everyone can celebrate his birthday as a superstar. the #BestBirthdayEver package offers benefits such as: dinner reservations with a special gourmet menu and birthday cake, Bali bed at the beach for the day, a session of group photos, #BestBirthdayEver VIP Pass, 2 for 1 on snorkeling in Marina Maroma, and many more surprises! This package is complementary (no extra charge) for guests who book one or two-bedroom suites, traveling in the month of their birthday and present identification upon check-in. Guests who want this service must apply by registering their stay 15 days prior to arrival. They can register their pre-arrival on our site : www.celebrationsatgenerations.com

Among others who have enjoyed our brand new VIP birthday packages, personalities are: • Joey Fatone, a former member of N’Sync, host of the Food Network and former student of Dancing With The Stars • Derrick Levasseur, winner of the reality show Big Brother, Season 16 of CBS • Jeremy Sumpter, , star of the movie Peter Pan (2003) • Melissa Hart,star of the 90s series Clarissa Explains It All and Sabrina, the Teenage Witch. • Kate Gosselin, star of one of the most followed reality shows on television, about the daily adventure of raising eight children • Jennette McCurdy, actress, singer known for co-starring in the iCarly series, in the role of Sam.

At Generations Riviera Maya, by Karisma it’s not only celebrities that get the best treatment. All of our guests are VIP. They are invited to every live performance and participate on the red carpet with the guest artists. At Riviera Maya, by Karisma ¡everyone is a celebrity!

Athens Clue

Athens Clue will begin, at Azul Sensatori Mexico and Generations Riviera Maya, by Karisma. This is the ‘ultimate live escape game’, a detective-style concept game where you can feel like you’re Sherlock Holmes. un juego de escape que nace de un concepto detectivesco donde te puedes sentir como todo un Sherlock Holmes. This game transports participants into a dimension of mystery, where solving the clues will lead to solving the case and lead them to the exit. This new form of entertainment was born in Japan in 2007 inspired by video games, and is now all the rage in Asia, Europe and the United States. The challenge is for a group of people to get out of a locked room within a limited time, uncovering clues and solving puzzles. Two scenarios, Pirates and Archaeologists, will awaken our guests’ imagination and intrigue, who then will have 45 minutes to try and escape from the rooms, which are full of codes and riddles, in a race against time that challenges the intelligence and skill of the players. This concept is designed for the whole family and will be an activity for an additional fee ranging from USD$30 for two participants with a limited quota of five people per session.

The magic of Temazcal

THE MAGIC OF

TEMAZCAL

“

I start with a salute to the four cardinal points, perceiving the 4 elements, in the midst of a ritual in a ‘steam house’. It’s a special sensation that you’ll feel when becoming aware of Mother Earth in the Temazcal. I use the herbs that the ancient Mayans used for this traditional steam bath: basil, rue and rosemary” describes José Luis Prieto, Shaman at El Dorado Seaside Suites, by Karisma. The Temazcal represents the womb of a mother. By tradition it is linked to the sense of “purification”. Inside the Temazcal it is dark and therefore the Mesoamerican people linked it with “Tezcatlipoca”, the Aztec god associated with the smoke coming from the coals that heat the stones of the Temazcal. “The Mayans believed that the way to heal body, mind, spirit and emotions was through the Temazcal. Beginners are sometimes taken aback when we first enter the darkness, but as Shaman, I try to lead them without fear to achieving detoxification, hydration of the body and an experience that frees the mind” says José Luis. This ritual works on four aspects: Detachment from physical life, forgiveness, pampering the inner child and gratitude.

Not everyone will be able to have the opportunity to live out an experience like this. For example, people with chronic conditions like hypertension, diabetes, migraine or suffering from claustrophobia, circulation problems and other ailments should avoid it. We suggest you consult your doctor before trying this service. Once inside, participants need to be aware of themselves, if they feel any discomfort they may ask to withdraw from the Temazcal. If not the case, he’ll be able to enjoy one of Mexico’s most traditional Mayan ancestral experiences of inner discovery and healing. Currently the ritual of Temazcal is available for guests of El Dorado Casitas Royale, El Dorado Seaside Suites, and Generations Riviera Maya, by Karisma, in the exquisite facilities of Naay Spa.

Anniversaries of Generations Riviera Maya and El Dorado Royale, a Spa Resort, by Karisma

On May 3rd, the First Anniversary of Generations Riviera Maya, by Karisma was celebrated with Mass, cake and mariachi. At the celebration, a memorial was performed to the appearance of the image of the “Virgen del Arrecife” (“Virgin of the Reef”) and a blessing was made. Monsignor Pedro Pablo Elizondo, L.C. celebrated the Eucharist in the “Chapel of Miracles”. In remembrance of the discovery of the “Virgin of the Reef,” a moving video was screened at the end of the Mass

ANIVERSARIES

n May 29th, El Dorado Royale, a Spa Resort, by Karisma celebrated with a great feast the 15 years of innovation and excellence that have marked its history. The most senior partners were recognized, highlighting Gumersindo Moo Poot who has 15 years of deep heartfelt work at El Dorado Royale. Ms. Dolores López and Mr. José Luis Martínez thanked the effort of employees and afterwards everyone enjoyed an AfroCaribbean-style show with dance and acrobatics

Next up Nickelodeonâ&#x201E;˘ Hotels

Last March 23rd in Miami, the signing of a landmark agreement between Karisma Hotels & Resorts and Viacom International Media Network (VIMN) a division of Viacom Inc., was announced, to develop NickelodeonTM Hotels, which will represent the first and only NickelodeonTM international hotel

Next up Nickelodeon™ Hotels

NEXT UP

NICKELODEONTM

“

HOTELS

We are excited to establish an agreement with Viacom International Media Networks with the creation of NickelodeonTM Hotels. This is an alliance that will unite our shared commitment to provide fun and unforgettable experiences for the whole family” said Mandy Chomat, VP Sales and Marketing for Karisma Hotels & Resorts. The Gourmet Inclusive® Experience will be offered at NickelodeonTM Hotels, a service especially designed for guests who appreciate quality rather than quantity. The presence of favorite characters from NickelodeonTM as SpongeBob, Dora the Explorer, and Teenage Mutant Ninja Turtles, along with the other attractions and entertainment at the resort, NickelodeonTM Hotels will make it a unique place for memorable family vacations. NickelodeonTM Hotels facilities are spacious and relaxing enough to accommodate all types of families in a comfortable and luxurious retreat.

WE SAID IT AND WE DID IT … ¡THE GROUNDBREAKING!

We said it and we did it! The Groundbreaking It was not long after this announcement, last June 3rd that Mr. Rafael Feliz, CEO of Karisma Hotels & Resorts, accompanied by executives of Viacom International Media Networks, Juan Acosta, Executive Vice President / COO and Gerald Raines, Senior Vice President, Global Nickelodeon Recreation Partnerships, began the construction of NickelodeonTM Hotel in Punta Cana, Dominican Republic. The event was attended by important personalities in the country’s political scene, such as the country’s President, Danilo Medina Sanchez, Minister of Tourism, Francisco Javier Garcia, Chief of Staff José Ramón Peralta and the General Manager of

“Gerald Raines, Senior Vice President, Global Nickelodeon Recreation Partnerships said: “We look forward to our fans experiencing NickelodeonTM Hotels, which will certainly raise the bar for family vacations ... our agreement with Karisma Hotels & Resorts gives us the opportunity to expand our initial partnership to offer an immersive experience to the NickelodeonTM style”.

Banreservas, Enrique Ramirez.

The NickelodeonTM Hotels are the second service concept developed by both parties of society, and is a consequence of the success of the first joint product, the NickelodeonTM Experience in Azul Hotels, which had its debut on the 8th and 9th of July at Azul Beach Hotel, and Azul Sensatori Hotel, by Karisma in Riviera Maya.

and 1,200 others after opening. The second NickelodeonTM

The property will feature 204 rooms, suites and family villas. The folks in Dominican Republic are very excited by the news because of the social impact it will have on the region with the creation of about 1,500 jobs in the construction phase Hotel in Latin America will start its construction in Mexico, shortly after the inauguration in Punta Cana. .

Great launching of Nickelodeon™ Experience

uly 8th, 19:00 hrs., on the Roof Garden of Azul Sensatori Mexico, by Karisma, we feel an atmosphere of excitement and anticipation. The reflection of camera flashes highlighted the “made of joy” multicolored drinks waiters had topping their trays, scurrying around through the crowd. Mr. Mandy Chomat, Karisma’s Vice President of Marketing and Sales, was on stage, excited and ready to share details on how this adventure with NickelodeonTM began.

GREAT

“Karisma is a company of people who love to dream, and we were wondering, ‘how can we create a better experience for our younger guests?’ So in December 2013 we made a pretty unusual call to someone from Viacom Inc. We were fortunate enough to have a man answer the phone, who, like us, has big dreams and believes in great opportunities. His name is Gerald Raines ... He picked up the receiver and listened to what we had to say. I told him that he couldn’t possibly properly understand what we were talking about unless he came to our hotels and experienced what our guests from all over the world experience, and thus understand the concept of Gourmet Inclusive® ... So he did come, saw what our vision was all about, and agreed to give us the great opportunity to launch this first NickelodeonTM Experience, at Azul Hotels. Gerald, on behalf of all our staff, thank you for this.”

OF THE EXCLUSIVE NICKELODEONTM EXPERIENCE IN AZUL HOTELS, BY KARISMA

Mandy Chomat excitedly thanked the people who “have made this a reality: Rosalinda, Oscar and Grecia, and the person who was instrumental in following through on this project to bring it to fruition, Rafael Feliz Jr.” to whom he passed the microphone. With cheerful modesty, Rafael Feliz Jr., Premiere Worldwide Marketing Corporate Brand Manager, helped Mandy Chomat down and kept joking around with him as he took the stage.

LAUNCH

“I had to help him down ... As Mandy said, we have been working on this project for a year and a half and we are finally

Great launching of Nickelodeon™ Experience

here. Indeed, we completed the journey to become the industry’s best family-focused program ... and as my friend Gerald said: ‘We have achieved it! We succeeded, friends!’” Rafael Feliz Jr. thanked everyone for being there, asked for a big round of applause for the team and handed the floor over to Mr. Gerald Raines, Senior Vice President, Global Nickelodeon Recreation Partnerships, who, with a big smile on his face, took the stage. “Thanks for inviting us ... and for having the boldness to call me. Fortunately I happened to be in the office that day. I must say that during all my travels I have stayed in many hotels, I have seen many opportunities and looked at many new directions for NickelodeonTM. When Mandy called me, and spoke so highly of Karisma and their standard of service, as well as their commitment to excellence, I immediately planned my visit here. And when I arrived I was pleasantly surprised to find that everything I had read and heard about was all true. To all who have been here before, you know what I mean ... the food is exquisite, the service is excellent. Let me tell you why I had such good vibes about Karisma, because they are the ‘crème de la crème’ of hotel chains and NickelodeonTM only partners with the best.” Raines thanked the Karisma team for believing in this project, and for bringing to life the NickelodeonTM characters and allowing guests to interact with their favorite animated personalities. Finally, Chomat, Raines and Feliz Jr. proceeded to the ribbon cutting. THE EXPERIENCE After the excitement of the launch, on July 9th it was time to live the NickelodeonTM Experience. Starting with breakfast at 8:00 am in Restaurant Zavaz, our favorite characters, Dora, Boots, SpongeBob and Patrick danced, hung around and took pictures with each of the attendees, youngsters and older ones alike. After breakfast, it was time for a site inspection of the premises at Azul Beach Hotel, by Karisma, so that travel agents, media and special guests, could find out all about the NickelodeonTM Experience.

The guests were welcomed by SpongeBob and our sales team, and with violin music in the background, they began their journey through to Scoop, the SpongeBob ice cream shop. The next stop was a visit to Azulitos Kids Club, a visit to the NickelodeonTM Store, and to then they returned to the lobby, where Michelangelo (Ninja Turtle) was waiting for some final travel event photo opportunities.

10 THINGS YOU NEED TO KNOW ABOUT

THINGS YOU NEED TO KNOW ABOUT NICKELODEONTM EXPERIENCE 1 2 3

SLIMING, PIZZA PARTY AND ORANGE CARPET That same afternoon, from 3:00 pm at the Splash Park in Azul Sensatori Mexico, by Karisma, everyone got to see an example of a “Sliming” experience. Then, about 7:00 pm, located in the same resort, the Pizza Dude Restaurant waited for them with open arms, offering up their delicious stone oven pizzas which were served on original “trash can lid” shaped trays à la Teenage Mutant Ninja Turtles. We even enjoyed the iconic ‘pepperoni pizza’, a favorite of Leonardo, Donatello, Michelangelo and Raphael! No one could wait for the grand finale, the Orange Carpet event! Everybody returned to their childhood days for a night of meeting and greeting and taking pictures with everyone’s favorite characters. But the show didn’t end there. After the procession of the characters along the Orange Carpet guests joined the animated figures in a fun choreographic experience. Brilliant necklaces were distributed to the participants, which helped highlight the bright and peculiar Nickelodeon Experience orange atmosphere. TM

7 8

9 10

¿What is Nickelodeon™ Experience? It is a concept created by Viacom and Karisma Hotels & Resorts that gathering the elements It is a concept created by Viacom and Karisma Hotels & Resorts that gathers all the elements to bring unforgettable vacations for kids and adults. ¿What characters we will see in the hotels? ? The Ninja Turtles (Raph, Mike, Leo, Don), Sponge Bob, Patrick, Dora and Boots. ¿Who are the brand ambassadors at each hotel? Azul Sensatori México Splinter | Ninja Turtles Azul Beach Gary | Sponge Bob ¿What is included in the Nickelodeon™ Experience? Kids Check-in (iPad with Nickelodeon™ App) Themed Restaurant Nick Concierge Azulitos Playhouse by Nickelodeon Nickelodeon characters appearances Up-grade options (additional cost) ¿What are the options not included in the Nickelodeon™ Experience? Themed Breakfast Nickelodeon amenities: Nick Nack Pack Private Birthday parties Private Events (weddings, groups, etc.) SLIMING: activity to be scheduled with Nick Cast ¿What are the events venues? Themed Breakfast Azul Sensatori México | Zavaz Restaurant Azul Beach | Chill Restaurant Themed Restaurant Azul Sensatori Mexico | Pizza Dude (next to Playhouse) Azul Beach | Scoope Birthday parties Current venues for weddings and events SLIME Experience | ** in process Themed Breakfast | fees and reservations Kids $ 17 usd Adults $29 usd Reservations at Nick Concierge Nickelodeon™ Amenities Nick knack pack Includes: Back Pack, themed glass, blanket, toy Fancy Nick knack pack Includes: Back Pack, themed glass, blanket, toy, robe embroidered with the kid´s name ($30 usd worthy), themed breakfast access coupon Available characters (Ninja turtles, Sponge Bob, Dora the Explorer) ¿Who do I get in touch with for information regarding Nickelodeon™ Experience and where is he/she located? With Nick Concierge at the lobby area Nickelodeon Store location Azul Sensatori Mexico | Next to Azulitos Azul Beach | In front of Agavero Bar IMPORTANT | Restrictions Do not use the words “PUPPETS, TOYS, COSTUMES etc.” Do not print documents (all the information should be authorized and print officially in printing house). Digital information will be approved and created as registered brand for the hotel. It is not possible to show images of characters or other destinations. YOU MUST KNOW… Among collaborators and towards guests characters must be called by their names. The entertainment team dedicated exclusively to NickelodeonTM Experience is called NICK CAST.

Karisma on The cover

KARISMA

ON THE COVER OF TRAVEL AGENT MAGAZINE

n July 6th Karisma Hotels & Resorts was featured in the prestigious Travel Agent Magazine as a cover story. The 5-page report begins with a full-page picture of two of our founders, Mr. Rafael Feliz and Mr. Lubo Krstajic, and leads to an interview where the overwhelming success enjoyed by our company is discussed.

Karisma on The cover

“The partnership includes plans to debut NickelodeonTM Hotels in Punta Cana, Dominican Republic in late 2016. A second NickelodeonTM Hotel will begin construction in Mexico shortly after the Grand Opening in Punta Cana. But that’s just the tip of the iceberg.”

Karisma on The cover

Throughout the article they reveal some of the secrets of this success, including the Karisma Gourmet Inclusive® Experience, our strategic alliances, and our great relationship with travel agents. The role of Mr. Armando “Mandy” Chomat, VP Sales and Marketing, and his contribution to the evolution of our company is also highlighted.

Similarly, interviewees shared a little about the Karisma 2020 development plan. Our company visualizes introducing 30 new hotels to the market, over a period of five years. By the winter season of 2016, we are scheduled to open approximately 2,300 rooms.

The author begins by describing the growth plans for the Nickelodeon Hotels brand The partnership includes plans to debut Nickelodeon Hotels in Punta Cana, Dominican Republic in late 2016. A second Nickelodeon Hotel will begin construction in Mexico shortly after the Grand Opening in Punta Cana. But that’s just the tip of the iceberg.”

According to the data in this article, our company has grown 56% over the past three years. Included in this was the introduction of Generations Resorts brand, by Karisma, Allure Hotels, by Karisma, and Karisma Hotels Adriatic, which is becoming the strongest driver of the Adriatic region’s economy since the opening of Sensimar Makarska and Adriatic Beach Resort, by Karisma. By the summer of 2017 it is expected we will have a total of 5,000 rooms at this destination.

He continues to report on the expansion plans to other regions. “After the properties in Dominican Republic and Mexico are up and running, Feliz and Krstajic share with us that their plan is to expand Nickelodeon Hotels to Central and South America with destinations such as Brasil; Cartagena, Colombia; and Panama (which is being widely discussed). Nickelodeon Hotels, will also expand to Europe ... in destinations like Sardinia, Italia; Espain; Antalya o Bodrum, Turkey; y a Greece.” TM

At this point Mr. Rafael Feliz reflects upon how it was that they arrived at the concept of Nickelodeon Hotels “Having reached an agreement with them about bringing the Nickelodeon Experience a Azul Hotels, we really learned a lot about their company, their brand and their characters. They too learned a lot about us and our Gourmet Inclusive®. So both our companies started looking at establishing a closer relationship. It is a perfect partnership.” TM

Subsequently, the article shifts its focus to the growth in Jamaica, and refers to a comment from Rafael Feliz Jr. that he had obtained in a previous interview. “Rafael Feliz Jr., Corporate Brand Manager of Premier Worldwide Marketing, exclusive sales and marketing representative for Karisma Hotels & Resorts, said early this year that Karisma plans to open a 100-room boutique hotel next to the current Azul Sensatori Jamaica, by Karisma.” That announcement was overshadowed by a statement of Mr. Rafael Feliz (Senior), who announced some first-time news that will be of great interest to our travel agents: “We are in the process of securing land for a development in Jamaica that will total 1,200 rooms,” which is planned to include all brands of Karisma and although he cannot ensure that it will be a Nickelodeon Hotel, at the very least the Nickelodeon Experience will be offered. TM

“I really think Jamaica is a great destination,” said Mr. Krstajic, noting that our company has had a great experience with their workers and with the Jamaican authorities. “We felt welcomed there, so it’s time to grow in Jamaica.” The complex, it was revealed, will be “somewhere between Montego Bay and Ocho Rios.” It will begin in the third or fourth quarter of 2016 and is projected to be completed in 2 years.

About the new sales tools for travel agents, Mr. Feliz and Mr. Krstajic introduced our new Sales and Marketing portal for Travel Agents, providing easy access to resources and incentives for our agents, such as maps, site inspections, tools for social media and digital solutions, reservation tracking, exclusive promotions, award certificates, a learning center with training modules, Diamond Certification system status displays, and direct contact with the sales managers among many other advantages. The report closes with recognition by Feliz y Krstajic a Mandy Chomat, highlighting the influence he has had on the growth and evolution of the company since his arrival in 2007. It was he who was instrumental in adding new properties to our portfolio, the expansion of our brand to Jamaica, and our alliance with Kendall Jackson which has allowed us to host the successful Jackson Family Wines Culinary Series.”The very first time we spoke with Mandy, he gave us a strong first impression. We loved how he believes in agents and travel agencies, and we knew that was the way we could grow our brands,” says Mr. Krstajic. “Mandy began immediately to associate our brand with other strong brands in the market. He understood branding and co-branding very well.” Professionalism, leadership, a sense of humor and great humanitarian qualities round out Mr. Chomat’s other outstanding great virtues. Travel Agent is the leading publication of its kind in the United States, read by nearly 48,000 travel agents

¡ More than ever, we are consolidating our brand internationally !

WHAT IS NEW ON INFORMATION TECHNOLOGIES

WHAT IS NEW ON

INFORMATION TECHNOLOGIES By Carlos Nández

PEOPLESOFT IN JAMAICA

he final phase on the implementation of People Soft in Azul Sensatori Jamaica, by Karisma started on the past April 20th. The hotel that has been added to the company’s portfolio, takes advantage of this system that allows handling global financial processes, besides from offering a better visibility on the business’ essential information. As a part of the implementation plan, we started by inviting all Executive Committee and Administration users to participate in our starting up meeting, leaded by Mr. Rolando Miravete, General Manager, and Eduardo Medina, General Comptroller of Azul Sensatori Jamaica.The training phase taught the users People Soft’s functionalities and each module’s integration, allowing them to have access to the trial system. Once the users mastered the environment, they proceeded to capture the work documents directly to the system. To this day, there are 23 users with access to the business unit for Azul Sensatori Jamaica, and even closed their first balance sheet on May!

By: Miguel Leyva

new service for the customer has been settled since the past February, the -In Room Entertainment - Smart TV. Its principal function is the Internet access using the functionalities and apps, such as Facebook, Youtube, Twitter, Netflix, Vudu, among others, that are already embedded on the Smart TV, and that will offer the guest a new experience that will ease their stay. It seems important to point that a fee will be applied for this service. For the moment this service will be available in Generations Riviera Maya and Azul Fives Hotel, by Karisma. On a second phase, the service will be offered in all other resorts, once they implement the necessary network infrastructure. The activation is really simple, the guest should just dial from their room phone and they will have immediate access to this service. There are 3 packs for now, just as shown on the tend-card’s images that will be placed on each room that counts on this service.

INROOM TECH SMART TVS IN THE HOTELS

Earthcheck visits El Dorado Maroma, a Beachfront Resort, by Karisma

EARTHCHECK VISITS EL DORADO MAROMA, A BEACHFRONT RESORT, BY KARISMA

By: David Ortegón

e wish to congratulate all El Dorado Maroma, a Beachfront Resort, by Karisma team for the optimal implementation on the Programa Earthcheck, as well as all those who work daily on these activities on all the properties. Thanks all for their “Pasión por la Sustentabilidad” (“Passion for Sustaintability”) today we have a real impact on our local communities that allows us to keep on being a business both Responsible and Sustainable. The Earthcheck Program is one of the most well-known sustainability programs across the world. Settled in 1987, it operates in more than 70 countries, along with business, communities, and governments on the development of the Most Sustainable Touristic Destinations. It works since 2014 in collaboration with Mexico’s Tourism Secretary, certifying hotels that respect the Good Environmental Practices and Business Management. On May, Earthcheck visited El Dorado Maroma, a Beachfront Resort, by Karisma hotel to audit the implementation of the Sustainability Practices on the hotel’s daily operation. This evaluation was not only important for the hotel, but to all properties owned by Karisma Hotels & Resorts located in Riviera Maya, as their certification relied on the obtained results. During two days, the auditors toured all the property’s areas, the documents and registers were revised, and 34 collaborators from different sectors were interviewed and explained with their own words their everyday duties to use the business’ resources on the best possible way. El Dorado Maroma stood out on 3 key points that we want to share with all our collaborators, accredited as “Good Practices”, and who go further than what other hotels do for their Environmental and Corporate Social Responsibility programs.

Conservation and Adoption of Marine Turtles program: All our properties count with an adoption program for marine turtles in which the guest and collaborator can donate to support the conservation of marine turtles in the camps located at El Dorado Royale, a Spa Resort, El Dorado Seaside Suites and Azul Sensatori México, by Karisma.

Working alongside local Communities: We have included the Pitahí jams for our guests’ breakfasts in all our properties. These jams are elaborated by women Mayan Community in Chumpón, at the Quintana Roo state. We support and help moving forward this microbusiness that elaborates high quality local products while preserving their lifestyle.

Recycling Makes Sense Program: A project proposed by a collaborator is selected in every property to support a health, education, leisure, or social development necessity for one of the members of his family or community. The money to finance these projects has its source on the recycling of plastic and aluminum that every collaborator brings from their houses with a support from the hotel. Through this program, we execute the company’s Values and we learn the value of the recycling to solve the necessities of our co-workers.

Listen with the Heart

LISTEN WITH THE HEART

hanks to Recycling Makes Sense Program, with the project named “Knowing the world through other senses, listen with the heart”, we delivered hearing aids to the 15 years old Katia María Naranjos González, daughter of Diana González Rodríguez, collaborator at the El Dorado Maroma, a Beachfront Resort, by Karisma. Diana González Rodríguez was born in Felipe Carrillo Puerto, Quintana Roo and has spent approximatively two years working as a Bar Waitress. Her daughter Katia suffers

from hypoacusis on her ears since she was 6 years old, which was causing her mother a deep concern. When she heard about the Recycling Makes Sense Program, she did not doubt on asking the support her daughter needed, recovering the faith on her daughter’s hearing improvement. If you want to have further information on this program or participate, contact your hotel’s Sustainability Coordinator.

Komunica Hoy

KOMUNICATE TODAY

ince April we have started the Internal Communication campaign Komunica Hoy (Kommunicate Today) with the aim for all our collaborators to be aware of our business and the services we provide, giving us the tools we need to promote nonpackage sales. The campaign consist on a daily diffusion shared by e-mail and broadcasted by short video clips on the employeeâ&#x20AC;&#x2122;s canteens, and its included on the daily, but mostly it is shared by General Managers and members of the Executive and Operations Committees during their briefings. The campaign started in Jamaica and Colombia (in Cartagena de Indias) on July with specific messages for those locations.

A DAY ON… THE PHONE DEPARTMENT

DAY ON THE PHONE

DEPARTAMENT I

t is very common for our guests during their stays to dial 0 to solve doubts, and it is perfectly normal, who does not dial the operator every time a doubt comes to mind, or requires any room service? That is why the phone department is one of the main arteries of information inside the hotel. Our Phone department co-workers work patiently and with passion and joy for providing service. They are constantly in touch with the Room Division department to offer an excellent service. The need of giving the guests an immediate and satisfactory answer makes that our colleagues in the Phone department must know everything around, from the ingredients of a specific dish to how the Jacuzzi or the remote control work. To have an optimal function, the duties are divided according to the working timetable. The on night guard is in charge of the exact schedule of next day activities, in order to achieve an excellent day for the guest, being in charge of the wake up calls or the timetables for the Bell-boy to pick up the baggage. This requires great organization skills. Among others, telephone operators´ main tasks are to follow up complaints, provide weather information, take orders, help in case of emergencies, make courtesy calls on check-in and check-out, ask guests if they had any inconveniences, find out if there is something they can be offered before departure and if their stay was comfortable, and finally asking them to leave their comments on TripAdvisor.

Their biggest challenges come when emergencies happen. When the guest has an emergency, the first step is to call the operator. That is the reason why our telephones team must be prepared to deal with any situation. This is a hot department. The phone team at Azul Sensatori Mexico, by Karisma, shared that they were struggling with colleagues´ curiosity. When a complicated situation occurred, colleagues from other areas were used to call in the middle of the crisis asking what was happening, blocking the lines, thus reducing their responsiveness. They had asked all the staff not involved with the contingencies´ solution to avoid saturating phone lines and radio channels. Co-workers understood the request and now they have a better emergency culture. We can consider the Phone department as a seedbed for talent, due to their information management and the knowledge they must develop on the hotel’s services, as well as the coordination they require to develop among co-workers from other areas to satisfy the guests’ needs. It is not just about answering phones with a perfect English and a warm pitch, it is about being one of the main contact with guests, which will largely impact on their experience in our hotels and resorts. That is the reason for us to recognize and thank our Phone department colleagues for their great work.

LIVES with Karisma

LIVES WITH KARISMA

GUADALUPE MARTÍNEZ

WAITRESS AT DORADO SEASIDE SUITES, BY KARISMA

ow did I get to El Dorado Seaside Suites? Well, just asking is there any waitress vacancy? The Security Officer in the entry said no, and I immediately answered that I just had been told there was one, and that I already had the experience since I had worked at the Dorado Hotels. So he let me in. My surprise came when I was interviewed by the Human Resources lady. -I know you, she told me. -Yes, I answered, from El Dorado Royale. -Of course, Guadalupe, you have got the job Since my goal was to be part of the hotel, I was so happy when she sent me to the next interview and she marked in my application form “worked at Casitas”. I passed to the second interview, the housekeeper who worked there back then told me –You have enough experience, you worked at Casitas, you are hired. I did not imagine I would find familiar faces as Mr. Sagrero, Mr. Wilbert, some concierge girls, but the biggest shock was finding Ms. Paula Negrete. I felt like home and since then I work and live as if I was home, and meet my guests as if they were home. I take care of them with love and kindness, because this is how I really live my job. My mom used to say “if you are going to do things, do them all right or do not do them at all.”

This is forged in my mind and it is one of the values I like the most, besides from honesty, loyalty, and keeping a positive attitude. The passion for our jobs and what we do are values we bring from home. Things must not be said, but done and lived. Things can be told to you endlessly but, how do you live them? One can go through life without making any difference; you must make sense. My mission here is to achieve that guests acknowledge this hotel as one of the best they have ever visited, and therefore, recommend us. My goal has always been to appear on TripAdvisor’s comments and until now, I have managed to, so I can give my two cents to the hotel that has given everything to me. I tried for supervisor but then I discovered that my thing is to provide that service I like, and I do it with passion. I like the guests to leave with a unique experience they will always remember. When a coworker really gives everything from himself and gest promoted, I swear I love it because one must be where he really wants to, and I am sure this is my place to be. With love: Guadalupe.

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Lo nuevo de ... / Prestige Travelers Exotic Travelers

nd the And the Winner Winner isâ&#x20AC;Ś isâ&#x20AC;Ś

A Gala Evening for the 12th Annual Excellence Awards Celebration. With a night of toasts and recognition, Exotic & Prestige Travelers honored the collaborators that stood out for their work and commitment throughout.

Among the most distinguished categories of the Travel Club Division we can mention: the and Rookie of the Year .

Million Dollar Club

Congratulations to all the winners for their outstanding performance in Exotic & Prestige Travelers!

Lo nuevo de ... Exotic Travelers / Prestige Travelers

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ADDING UP

HIGH QUALITY TALENTS... Let’s give a warm welcome to the newest, enthusiastic, knowledgeable and experienced leaders of the Karisma Travel Club. With their strengths and expertise, we are definitely adding up “High Quality Talents”, to the Exotic and Prestige Travelers team.

Gracy Manzo

Member Services Director

Guillermo Yáñez

Technology Solutions Director

Knowledge ...en Cápsulas! During the first quarter of 2015 we started with the implementation of a very interesting project called “Building our Culture”; including at its first phase with the issuance of contents that will increase and elevate the overall culture and information towards a higher professional performance of our staff. We have entitled those contents: Knowledge en Cápsulas!! (Knowledge briefs as in Spanish) “Knowledge... en Cápsulas” contents have Spanish and English versions, available in digital format as well as at the Intranet.

David Cantú

Operation & Tactical Execution Manager

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Lo nuevo de ... / Prestige Travelers Exotic Travelers

apacitación Always thinking about the cultural enrichment of our employees, we held different activities focused on “Kapacitación:” Our departments of Operations, Accounting, Member Services and Special Programs beneﬁted from the activities and practices of the course “Quality to Increase Sales”, focused on customer satisfaction and personalized attention, throughout quality in services; and always according to our member’s needs. Other programs have been included in the Catalog of Professional Improvement for our staff, such as: “Increasing Sales and Prospection” addressed to all bookers, “Neuroleadership” and “Behavioral Interviewing” to our executives and with the intention of improving their skills in selecting new talents for the Travel Club.

It is a pleasure to share some photos…

Exotic Travelers / Prestige Travelers Lo nuevo de ...

TRAINING

to the Executive and Operations Committees... To achieve a better service to the most important VIP´s, Mr. Bryan Yamhure and Ms. Estela Paz dictated the induction program “Knowing Exotic & Prestige Travelers”, addressed to VIP’s members of the Operations and Executive Committees of the hotels; detailing the activities and highlighting the importance of the teamwork between the Hotels & the Travel Club; which will allow us to provide memorable experiences through excellence in services to our members.

With this project, the recognition of our Members will be reinforced, as well as the support of the Hotels Staff, to increase the number of memberships in the coming years. It has also become a commitment from Mr. Sasa Milojevic, Ms. Paula Negrete and the General Managers of the hotels the veriﬁcation and renovation of members-only areas, increasing in that way the quality on beneﬁts and special events, among others.

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KUALIFYING

During the last few months, in the properties we have had some training in different areas. The developing and skilling of our collaborators is what allows us to provide the excellent service that distinguishes us.

KEEPING UP TO DATE ·Academy of the Wine ·DNC Survey Application ·Application F&B Exam ·Aureal-Spa Training ·Beach Butler Training ·Dash Board Mobile App Training Curse ·Cocktail Training ·Teamwork Class ·Gender Equality Class ·Phone Etiquette Training ·Housekeeper Procedures ·Front 2000 ·KGIE Trainers ·Redken Class ·Communication ·Room Service Class ·Chemical Key Training ·Procedures for Room Entry ·Goods Receipt ·Induction Class ·AAA Class ·Heineken Beer Class ·Training for Instructors Class ·I am Leader Training – EC&OC ·Growing on the cutting edge ·Makeup and Spa Training ·Tequila Class ·Word & Excel Class ·Sparkling Wine Class ·TripAdvisor Embassadors ·KGIE Standards ·NickelodeonTM ·Passion for Service ·SSH Training ·Komunica Hoy (Kommunicate Today)

·HR Multidimension ·Natura Bisse ·People Soft ·F&B Supervision Techniques

SAFETY AND PREVENTION ·First aid ·Proper use radio ·The use and handling of fire extinguishers ·Search and rescue ·Water Rescue ·Course of communication and evacuation ·Hazardous waste management ·Prevention of addictions ·Mock in the village ·Pediatric Emergencies ·Management of oil burned ·Hygienic Food Handling

SUSTAINABILITY ·The Hour of the Planet ·Beach Cleaning ·Recycling Makes Sense ·Reforestation ·Montessori School’s visit to the Greenhouse

KUALIFYING

Collaborators Meetings

COLLABORATORS’

MEETING

pring Kermes, Carnival, Valentine’s Day, Gala Dinner, Pirate Party, Kids’ Day, Cirque Party, “El Chavo del 8” (“the guy on the 8”character of a Mexican old series), those were the themes of the Collaborator´s meetings celebrated in the hotels between January and April. Our colleagues shared great moments.

Taking care of us

TAKING CARE OF US ACTIVITIES FOR STAFF

hose are the actions and activities we have conducted through the last months to taking care of our collaborators. In our hotels we have celebrated the special occasions and we acknowledge our most outstanding collaborators, taking care of our environment, sharing special moments, taking care of our health and have fun! WE CELEBRATE Appreciation Dinner Most Mentioned on TripAdvisor Birthdays Woman’s Day Valentine´s Day Kid’s Day IEEA Award Ceremony Appreciation Culinary Contest EDSS The AZB Awards 2014

TAKING CARE OF US Baby Kits Delivery Housekeeping Gathering Collaborator’s Canteen Improvements New Lockers Special Spa Sale for Collaborators

WE TAKE CARE OF OUR HEALTH AND HAVE FUN! Health Campaigns Health Card Module EDSS Soccer Tournament AZF Soccer Tournament Beach Soccer Tournament Volleyball Intern Tournament TAKING CARE OF OUR ENVIRONMENT Bathroom Cleaning Basement Cleaning WE SHARE Breakfast with the Managers Fishing day at AZB Shaman at EDM We Are Mexico

Karismatic drinks

KARISMATIC

DRINKS

Mint leaves

Blackberries

½ oz.

Pinneaple Juice ½ oz.

Coconut Cream ½ oz. “Carnation” Milk

José Luis Moen Ake Cantinero

José Luis shares with us a delicious alcohol free recipe that besides from tasty, it is quite seductive. Cheers!

PREPARATION : MIX ALL THE INGREDIENTS IN THE MIXER WITH ICE, STIR, SERVE IN A MARTINI GLASS AND DECORATE WITH TWO MINT LEAVES AND HALF BLACKBERRY.

The best of The Best [JANUARY-APRIL]

Shanique McLeod Entertainer

Best Collaborator AZUL SENSATORI JAMAICA

Gardening

Best Sustainable Department AZUL SENSATORI JAMAICA

Hainsley Hodges Housekeeper Best Assistant Collaborator AZUL SENSATORI JAMAICA

Carlos Barrios

Ania Merlano Receptionist

Best Collaborator ALLURE BONBON & ALLURE CHOCOLAT

Breakfast Service Captain

Best Collaborator ALLURE BONBON & ALLURE CHOCOLAT

Entertaining

Best Operations Department AZUL SENSATORI JAMAICA

COLOMBIA

JAMAICA

THE BEST OF

THE BEST

JANUARY María Concepción Cauich

Ithalia Del Carmen Castillo

Darinel Aguilar Pérez

José Sandoval López

Best Collaborator AZUL SENSATORI MÉXICO

Best Collaborator FOH AZUL FIVES

Best Collaborator BOH AZUL FIVES

Best Collaborator AZUL BEACH

Best Collaborator HACCP AZUL BEACH

Rubén Balderas Santiago

Esperanza Calderón

Cynthia Tamayo González

Julio Cesar Cueto Ek

Sofía Imelda Murillo

Best Collaborator GENERATIONS RIVIERA MAYA

Best Collaborator GSS HIDDEN BEACH RESORT

Best Collaborator EL DORADO SEASIDE SUITES

Best Collaborator EL DORADO CASITAS ROYALE

Best Collaborator EL DORADO ROYALE

Seamstress

Ruth Alonso Alonso Entertainer

Best Collaborator GSS

Entertainer

Golf Carts Mechanic

Painter

Waitress

Electrician

Concierge

Raquel García Pérez Kitchen Assistant

Rooms Operator

Concierge

The best of The Best [JANUARY-APRIL]

FEBRUARY THE BEST OF

THE BEST

Moisés Moreno Rosas

Gloria González Pérez

Jesús Augusto Machucho

Maria Aracely Cutz

Best Collaborator AZUL SENSATORI MÉXICO

Best Collaborator AZUL BEACH

Best Collaborator HACCP AZUL BEACH

Best Collaborator FOH AZUL FIVES

Information Technologies

Cleaning Assistant

Cook B

Waitress

Fredy Alvarado

Diana Tejero

Alberto Solórzano

Oralia Roblero López

Esther Hernández H.

Javier Chuc

Best Collaborator HACCP AZUL FIVES

Best Collaborator HACCP AZUL SENSATORI MÉXICO

Best Collaborator TripAdvisor EL DORADO SEASIDE SUITES

Best Collaborator EL DORADO CASITAS ROYALE

Best Collaborator EL DORADO ROYALE

Best Collaborator TripAdvisor EL DORADO SEASIDE SUITES

Ruth Alonso Alonso

José Luis Xool

Penélope Anahí González

Ilians Aguilar León

Juan Guillermo Roa

Karen Lopez Solis

Best Collaborator EL DORADO SEASIDE SUITES

Best Collaborator GENERATIONS RIVIERA MAYA

Best Collaborator AZUL BEACH

Best Collaborator HACCP AZUL BEACH

Best Collaborator FOH AZUL FIVES

Ruth Alonso Alonso

Gerardo Chang Moreno

Esperanza Calderón

Best Collaborator GENERATIONS RIVIERA MAYA

Best Collaborator GSS HIDDEN BEACH RESORT

Cook

Entertainer Best Collaborator TripAdvisor EL DORADO SEASIDE SUITES

Cook A

Costs Comptroller

Entertainer

Seamstress

Concierge

Butler

Presser

Cook A

Entertainer

Stylist

MARCH

Fidelina Perez Mendez

José Natividad Mendoza

Alejandra Cruz López

Best Collaborator AZUL SENSATORI

Best Collaborator HACCP AZUL SENSATORI

Best Collaborator BOH AZUL FIVES

Canteen Steward

Andrés García Best Collaborator

EL DORADO MAROMA

Kitchen Supervisor

Housekeeping Assistant

Entertainer Best Collaborator TripAdvisor EL DORADO SEASIDE SUITES

Cook A

Waitress

María Soledad Gámez Díaz

Jui Chiung

Raquel Gómez Hernández

Javier Chuc

Best Collaborator EL DORADO ROYALE

Best Collaborator EL DORADO SEASIDE SUITES

Best Collaborator EL DORADO CASITAS ROYALE

Best Collaborator TripAdvisor EL DORADO SEASIDE SUITES

Housekeeper-

Concierge

Take Orders

Entertainer

The best of The Best [JANUARY-APRIL]

APRIL

Nicolás Díaz Steward

Best Collaborator HACCP AZUL SENSATORI

Eusebio Mojica

Raquel García Pérez

Esaú Hernández

Tiburcio Poot Canul

Isabel Rivera García

Best Collaborator AZUL SSENSATORI

Best Collaborator HACCP AZUL BEACH

Best Collaborator EL DORADO SEASIDE SUITES

Best Collaborator GSS EL DORADO SEASIDE SUITES

Best Collaborator GSS HIDDEN BEACH RESORT

Accounts Receivable Assistant

Cook Assistant

Bellboy

Bartender

Entertainer

BEST

SUPERVISOR Javier Chuc

Ana Laura Cruz

Best Collaborator TripAdvisor EL DORADO SEASIDE SUITES

Entertainer Best Collaborator TripAdvisor EL DORADO SEASIDE SUITES

Best Collaborator TripAdvisor EL DORADO SEASIDE SUITES

Best Collaborator EL DORADO MAROMA

Lorenzo Pablo Morales

Ana María Cleto Zepeda

Roylando Domínguez

José Romo Romo

Edier Ku Cano

Wendy Graciela Uh

Best Supervisor EL DORADO CASITAS ROYALE

Best Supervisor EL DORADO ROYALE

Best Supervisor GENERATIONS RIVIERA MAYA

Best Supervisor February EL DORADO CASITAS ROYALE

Best Supervisor February EL DORADO ROYALE

Alberto Solórzano Entertainer

Housekeeping Assistant

Ruth Alonso Alonso

Concierge Supervisor

Entertainer

Housekeeper

Maintenance Supervisor

Room Service Manager

Head of Banquets-

Costs Comptroller

BEST OF THE YEAR José Báez Domínguez

Carolina García Fierro

Abel Hernández H

Best Supervisor March EL DORADO CASITAS ROYALE

Best Supervisor March EL DORADO ROYALE

Best Supervisor GENERATIONS RIVIERA MAYA

Maintenance Supervisor

Pools

Best Department HACCP of the Year AZUL FIVES

Reception Supervisor

Gardening Supervisor

Erick Barragán

Helem Beatriz Corzo

Ezequiel May Morales

Celiano Dzul Chin

Best Supervisor of the Year AZUL FIVES

Best Chief of the Year AZUL FIVES

Best Collaborator of the Year AZUL FIVES

Best Collaborator of the Year AZUL SENSATORI MÉXICO

Bar Supervisor

Housekeeper

Waiter

The best of The Best [JANUARY-APRIL]

JANUARY

Public Areas

Maintenance

Public Areas Best department BOH AZUL FIVES

Best Department FOH AZUL FIVES

Siena Kitchen

Daily Entertainmen

Rooms Maintenance

Information Technologies

Bell Boys

Public Areas Best Department BOH AZUL BEACH

BEST DEPARTMENT BOH AZUL FIVES

Maintenance

Siena Kitchen

Teens club

Azulitos Play House

Information Technologies

Maintenance

Best Department BOH AZUL BEACH

BEST DEPARTMENT BOH AZUL SENSATORI

MARCH

Best Department FOH AZUL BEACH

Best Department FOH AZUL FIVES

Housekeeping Best Department EL DORADO MAROMA

Best Department FOH AZUL BEACH

Best Department FOH AZUL SENSATORI

BEST DEPARTMENT FOH AZUL SENSATORI

Gardening

Best Department BOH EL DORADO SEASIDE SUITES

Best department GSS EL DORADO SEASIDE SUITES

Best Department GSS HEDDEN BEACH RESORT

SPA

Best Sustainable Department AZUL SENSATORI

Teens club

Best Department GSS HEDDEN BEACH RESORT

BEST DEPARTMENT BOH AZUL SENSATORI

Best Department BOH EL DORADO MAROMA

Security

BEST SUSTAINABLE DEPARTMENT EL DORADO MAROMA

Best Department FOH AZUL BEACH

Best Department BOH AZUL BEACH

Telephones

Entertainment Best Department FOH AZUL FIVES

Best Department BOH AZUL FIVES

Siena Kitchen

Azulitos Play House

Rooms Maintenance

Information Technologies

BEST DEPARTMENT BOH AZUL SENSATORI

Stewards

Best department GSS EL DORADO SEASIDE SUITES

BEST DEPARTMENT FOH AZUL SENSATORI

Steward

Best Department GSS HEDDEN BEACH RESORT

BEST DEPARTMENT FOH AZUL BEACH

BEST DEPARTMENT BOH AZUL BEACH

Best Department FOH AZUL SENSATORI

Bell Boys

Siena Kitchen

SPA

Public Areas

Pool Maintenance

Rooms Maintenance

Kids Club

Best Department GSS EL DORADO SEASIDE SUITES

Best Department FOH EL DORADO SEASIDE SUITES

José Abelardo

José Dominguez Ramirez

Fredy Alvarado

Best Supervisor AZUL BEACH

Best Supervisor AZUL FIVES

Security Supervisor

Laundry Head

Cook

BEST DEPARTMENT BOH AZUL SENSATORI

Best department GSS EL DORADO SEASIDE SUITES

Best Department GSS HIDDEN BEACH RESORT

Miguel Ángel Aguilar

QUARTER BEST SUPERVISOR

Maintenance Assistant Best Supervisor AZUL SENSATORI MÉXICO

Margarita Coria Best Supervisor EL DORADO MAROMA

Arturo Arias Maintenance

Mejor Supervisor EL DORADO SEASIDE SUITES

APRIL

Internet

FEBRUARY

The best of The Best [JANUARY-APRIL]

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