Four-monthly publication, Year 6, Vol. 20
THE BRAND NEW
EL DORADO
SEASIDE SUITES
AN EXQUISITE JOURNEY
THE GRILL
-PARRILLA DE SABORES-
OPENS ITS DOORS
“ONE PLATE AT A TIME” AT
LE CHIQUE
EDITOR’S LETTER Four-monthly Publication. Year 6 Vol. 20, Riviera Maya comunicacion@karismamexico.com
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Index Letter from the Editor New Faces Awards and Acknowledgments Counting our riches Flavors of Karisma Adriatic 10 highlights of Allure Chocolat and Allure BonBon Allure Café y Allure Aroma, hosts of a major takeoff! The Grill –Parrilla de sabores4 Diamond Award to Azul Sensatori Jamaica! Guinness World Record to El Dorado Royale What’s new at El Dorado Maroma Azul Beach heads up the top 10 family resorts ‘One plate at a time’ at Le Chique At Azul Fives we proudly serve Starbucks! Punta Cana, the challenge of integrating two brands Building the scenario for a dream vacation The gastronomic experience at Gourmet Village The brand new El Dorado Seaside Suites, an exquisite journey Ribbon cutting ceremony at El Dorado Seaside Suites 7 features of the SENSIMAR brand Benefits of Ayurveda Therapy Alliances to preserve our destinations What are the Beacons? EPIC, for a culture of growth Exotic Travelers and Prestige Travelers Life at Karisma: Alejandro’s story Kpacit-ARTE Collaborator’s meetings Pampering us ‘Karismatic’ Drinks The Best of the Best
General Director: : Sasa Milojevic
Art Direction: Carlos Ramírez
Editor: Raúl Fernández, Cristina Raya
Editorial Design and Illustration:
Editorial Board: Nayeri Ramos (Azul Beach), Daniel López (Azul Sensatori), Rubí Méndez (Azul Fives), Paula Negrete (Karisma), Gabriela Hernández (El Dorado Maroma), Alberto Roldán (El Dorado Royale- El Dorado Casitas), Coynta Arzola (El Dorado Seaside Suites), Estela Paz (Exotic Travelers / Prestige Travelers), Deltha Mayorga (Karisma).
Printing:
Contributors: Daniel Castellón (Azul Beach) , Karen Puerto (Azul Sensatori), Antonio Valle (El Dorado Maroma), Hugo Estrada (Azul Fives), Elisa Flores (El Dorado Seaside Suites), Lorena Pereida (El Dorado Royale), Dania Phang (Azul Sensatori Jamaica), Noé Landa (Allure Chocolat /Allure Bonbon), Víctor Castro (Prestige & Exotic Travelers ), Aleksandra Nenadic (WMS), Grecia López (Karisma), Bárbara Espinosa(Karisma), Juan Carlos Tolentino (El Dorado Seaside Suites), Deltha Mayorga (Karisma), Carlos Herrera (Karisma), David Ortegón, Andrew Barajas (Karisma).
The upcoming opening of NickelodeonTM Resort Punta Cana and Sensatori Resort Punta Cana has been our company’s hottest news. We made a commitment to our stakeholders to have the Grand Opening in May, so we are exerting ourselves strenuously to accomplish that goal. This innovative concept will undoubtedly be the talk of the industry and will surely become a standard for other properties in the Caribbean. Our alliance with NickelodeonTM has already given Karisma Hotels & Resorts great media visibility. We have added to that impetus by stepping up our work with tour operators and travel agents, offering them better tools to promote our hotels. In December, during the 8th Sales and Marketing Forum & Gourmet Inclusive® Vacations Consultant Awards, we rewarded our key players, offering them greater incentives, and they were quite excited to hear about our new wedding packages. In the forum we also held the Corazón (Heart) Awards to acknowledge collaborators who delivered the best experience to our agents’ clients. Another great achievement this year was the release of television spots on the East Coast and the Midwest of the United States. As a deserved reward, these TV ads one for Azul Hotels and one for El Dorado Spa & Resorts - received the Travel Weekly Gold Magellan Award for “Best TV Commercial” in the Hospitality category. Even in the fast-moving communication environment in which we live, our Sales and Marketing team’s heroic efforts succeeded in making us stand out from the competition. So, we, the Operations team, want to support the Marketing group’s success by bringing to fruition the dream that led our guests to decide to put their vacations into our caring hands. It is a huge commitment, but we are confident that the Karisma Hotels & Resorts team is up to the challenge.
Estela Cen.
Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 atnclientes@pixelpress.com.mx
Kontacto Magazine
Four-monthly free publication property of Karisma Hotels & Resorts
Address:
Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710. Teléfono: +52 (984) 206 3470
Circulation:
1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.
Sr. Sasa Milojevic Vicepresident of Operations Karisma Resorts de México
New Faces
WELCOME TO THE KARISMA FAMILY N E W
F A C E S
I N
H O T E L S
This are the leaders that joined from the beginning of 2016 to contribute with their talent to the growth of the company. Let us welcome:
JOSÉ MIGUEL ABREU PICHARDO
RENAUD PFEIFER General Manager Azul Sensatori Mexico, Karisma
by
As of January 14, Renaud Pfeifer rejoined the company as General Manager of Azul Sensatori Mexico, by Karisma, reporting to Paula Negrete, Director of Operations. Renaud is a graduate of the University of Guelph in Ontario, Canada. He holds a Bachelor of Commerce majoring in Hotel and Food Administration. He has worked at different destinations in The United States, Brazil and Mexico for renowned international hotel chains such as Tivoli, Sol Meliá and Le Méridien. In his previous trek through Karisma he served as both Resident Manager and General Manager.
Resident Manager and Rooms Division Manager Azul Fives Hotel, by Karisma
José joined the Karisma family on January 11th as Resident Manager and Rooms Division Manager of Azul Fives Hotel, by Karisma. José Miguel has a degree in Tourism Business Administration from the Pedro Henriquez Urena Santo Domingo National University, in the Dominican Republic. He has extensive experience in the hotel industry, developing his career as manager in several departments of prestigious international chains such as Hilton Hotels & Resorts, Marriott International, and Occidental Hotels & Resorts.
D. ANTONIO DENOTTI General Manager of Azul Beach Hotel, by Karisma
D. Antonio Denotti joined our Company on March 22 as General Manager of Azul Beach Hotel, by Karisma, reporting directly to Mrs. Paula Negrete. Denotti speaks 6 languages and holds a Master Certificate in Hospitality Management from Cornell University. He has developed his professional career as Director of F&B until his consolidation as General Manager in several destinations such as Egypt, Maldives and Italy, working for hotel chains such as Le Méridien, Tropitel Hotels & Resorts, Kihaad Gioia Resort, Reef Oasis Beach Resort and Sharm Grand Plaza Resort.
PROMOTION ANDREA DÜERRE General Manager of SENSIMAR Seaside Suites
As of March 14, Mrs. Andrea Düerre was promoted to the position General Manager of SENSIMAR Seaside Suites, reporting to Mr. Alfonso López. Mrs. Düerre graduated in Hotel Management from the State Professional Hotel Formation School, in Germany. She developed her career in countries such as UK, Spain, Germany, Dominican Republic, Costa Rica and Mexico for chains such as Queen’s Hotel, Steigenberger Los Monteros, Occidental and Allegro Resorts. She joined our hotel chain in March 2015 as General Manager of Azul Beach Hotel, by Karisma
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Awards and acknowledgments
AWARDS AND ACKNOWLEDGEMENTS NAAY SPA AMONG THE WORLD’S TRAVELIFE GOLD CERTIFICATION BEST SPAS For the evaluation period of 2015, we received Travelife Gold CONDÉ NAST TRAVELER READERS ‘CHOICE AWARDS 2015 Náay Spa, at the El Dorado Seaside Suites and at SENSIMAR Seaside Suites, by Karisma, was included in the list of the best spas in the world, ranking 18th by readers of Condé Nast Traveler. The award recognizes their delivery of superb
certifications for all of our properties in the Riviera Maya, except for Azul Villa Esmeralda and Generations Riviera Maya who simply had not been visited last year (they will be evaluated during 2016).
rest and relaxation to their guests and travelers during 2015.
Certified Hotels in the Mexican Riviera Maya •El Dorado Royale, a Spa Resort, by Karisma •Hidden Beach Resort, au Naturel Club •El Dorado Seaside Suites, by Karisma (now SENSIMAR Seaside Suites) •El Dorado Maroma, a Beachfront Resort, by Karisma •El Dorado Casitas Royale, by Karisma •Azul Villa Carola, by Karisma •Azul Fives Hotel, by Karisma •Azul Sensatori México, by Karisma •Azul Beach Hotel, by Karisma
Karisma Hotels Adriatic certified hotels •Sensimar Adriatic Beach Resort, by Karisma •Kalamota Island Resort, by Karisma
GREEN GLOBE RE-CERTIFICATION After submitting all the documentation and evidence required by auditors between December 2015 and January 2016, we received notification of Green Globe recertification for: •Azul Fives Hotel, by Karisma •Azul Beach Hotel, by Karisma •Azul Sensatori México, by Karisma •El Dorado Royale, a Spa Resort, by Karisma •El Dorado Casitas Royale, by Karisma •El Dorado Maroma, a Beachfront Resort, by Karisma •El Dorado Seaside Suites, by Karisma
Awards and acknowledgments
TRIPADVISOR These are the TripAdvisor Travelers’ Choice Awards granted in 2016 for each of our destinations, thanks to our exceptional quality standards: •Sensimar Makarska, by Karisma (9th place) – Top 25 hotels in Croatia. •El Dorado Maroma, a Beachfront Resort, by Karisma (10th place) – Top 25 hotels in Mexico •El Dorado Casitas Royale, by Karisma (20th place) – Top 25 hotels in Mexico. •El Dorado Maroma, a Beachfront Resort, by Karisma (13th place) – Top 25 hotels for Service in Mexico. •Allure Chocolat Hotel, by Karisma (13th place) – Top 25 hotels in Colombia. •Allure Aroma Mocawa Hotel, by Karisma (21st place) – Top 25 hotels in Colombia. •Allure Chocolat Hotel, by Karisma (25th place) – Top 25 hotels for Service in Colombia.
THE 40 BEST RESORTS IN MEXICO: READERS’ CHOICE AWARDS 2015 In November 2015, the readers of Condé Nast Traveler chose the best resorts in Mexico, from the Caribbean to the Pacific. Generations Riviera Maya, by Karisma came in third, and El Dorado Maroma, a Beachfront Resort, by Karisma was in 12th place, both ranking higher than reputable chains such as Fairmont, Ritz Carlton and JW Marriott. Having ranked so highly in all these significant awards is further evidence that our teamwork and our passion for excellence are recognized worldwide.
TRAVEL WEEKLY READERS CHOICE 2015 For the eighth consecutive year, Karisma Hotels & Resorts received the Travel Weekly Readers Choice Award in the category of Best Boutique Chain. This recognition is granted based on the best score from the readers of Travel Weekly and describes excellence in products and services rendered during 2015.
2016 TRAVVY AWARDS PRESENTED BY TRAVALLIANCE MEDIA The Travvy Awards recognize the highest standards of excellence in the hospitality industry and honor travel companies, tourism products, agencies, travel agents and destinations for their outstanding achievements throughout 2015. Karisma won 4 key awards: •Best Family Hotel/ Resort Overall: Generations Riviera Maya, by Karisma •Best Resort, Mexico: Generations Riviera Maya, by Karisma •Best Honeymoon Hotel/ Resort Overall - Silver: El Dorado Casitas Royale, by Karisma •Best Overall Hotel, Mexico: Azul Beach Hotel, by Karisma •Best Overall Hotel, México: Azul Beach Hotel, by Karisma
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Karisma Hotels Adriatic
KARISMA HOTELS ADRIATIC
COUNTING OUR RI BY: ALEKSANDRA NENADIC
P
earls, Sapphires, Emeralds and Diamonds – A necklace of preserved nature, love for our natural surroundings, sustainable development for a sustainable life and a special kind of approach to hospitality. This is how we see Karisma Adriatic. The value of precious stones and gems is dependent on their condition - but if the conditions are worthy and noble – the order of value is recognizable immediately. For instance, a good sized pearl could take centuries to grow. There are many that are forced, and many get damaged, but still, immediately to a knowing eye the beauty, the rarity and the uniqueness is easily recognizable.
Such is the beauty of Dubrovnik – The Pearl of the Adriatic. And here we start to weave our very own precious necklace, with this most fairest of the European cities. But do not let the dazzle of the UNESCO World Heritage city take you away from the gemstones we are yet to cover. It is quite easy to bead this necklace further when you take the clearest and cleanest waters of Europe – the Adriatic Sea, specially protected and cared for amongst the miles of Croatian coastline and with over a dozen hundred islands! Croatia is one of the richest countries in Europe in terms of biodiversity. The crystal-clear sapphire waters of the Adriatic remain protected from the meandering pipelines of our modern age, and the proof is the dolphins which are found in abundance along the coast.
But even in these most amazing blue and turquoise waters there are those special sapphires that are most prized and with clearest transparency. Such are the waters of the carfree island of Kolocep, of the Elaphite Archipelago where our Kalamota Island Resort is located – with centuries’ old woods of pine and olive groves, and the location of best diving spots of the Adriatic. This prized royal blue sapphire brings us to the amazing color changing sapphire, the Makarska Riviera, a prized gem due to its purity and ability to change color from navy nearly black blue, to royal blue to turquoise – and you might have guessed it, that is the location of our Sensimar Adriatic Beach Resort and Sensimar Makarska. And while Kolocep Island across Dubrovnik has untouched nature and olive groves, our Makarska region is crowned with the Biokovo mountains, the majority of which is protected as a nature park – with hundreds of plant and animal species, some of which are endemic. Thus we come to the emerald, the protected and preserved nature, and the green and sustainable life Karisma promotes. Emerald is classified as generally poor with regards to toughness due to its resistance to breakage – such is our nature, and Karisma remains dedicated to our nature and the preservation of our surroundings.
Karisma Hotels Adriatic
ICHES
From the pearls - our settings, through to our emeralds which we vow to carefully protect, through to the second hardest gem of them all, sapphires-our waters, we come to our necklace’s crowning gem - the Diamond. Imagine this marvelous necklace without the diamond – such was hospitality in the region without Karisma Adriatic. Karisma Hotels Adriatic brought innovation, the first ever swim-up suites in the region, Karisma Adriatic brought biocosmetics to its guests, dedication to surroundings, betterment to the settlements and society, preservation of historical grounds
such as those where Kalamota Island Resort is located, and so much more – it brought the dazzle of the diamond and the touch that will make this necklace the most dazzling in all of Europe. All the while fairy dusted with gold sparkles from current and future awards and accolades. It is not by chance that we like to use a diamond, for it is a rare gem of rarity and comes from the Greek word ‘Adamas’ meaning invincible, which parallels to its quality – a perfect combination of criteria that distinguishes the stone above all others.
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Karisma Hotels Adriatic
THE FLAVORS OF
KARISMA ADRIATIC
A
ngry Orange might sound as something fit for Nickelodeon Hotels and Resorts, and while we all remain ever excited over our progress in Punta Cana, it is the orange grandeur of another kind that spices our couples’ stays in Croatia. Bitter Orange, or as locals call it, “Angry Orange” has always adorned the gardens of Dubrovnik as an almost essential detail against the stone walls of the beautiful city and gloriettes of its summer residences. Its juicy fruit and leaves have continued to play a major role in the gastronomy of the region. Even to this day, people enjoy the bitter orange made according to the traditional recipes. Jam made of bitter orange combines tradition and the present time as an indigenous gastronomic consumption which contains the aroma and the taste of the Dubrovnik region. Our Food & Beverage teams do not stop there however, as promoting local tradition and cuisine is integral to the Karisma’s style. The olive oil squeezed from old olive trees along the coasts and on islands’ hills takes a special place on our resorts’ displays. Each spinach and cheese pie, forest mushroom risotto, grilled bass, Dalmatian prosciutto and Pag cheese platter mix, and majority of the local ingredients are carefully chosen for our menu dishes in all our restaurants – and they transcend across the abundance of produce Croatian mainland and waters bring us. These are carefully incorporated in the international and dedicated cuisines Karisma Adriatic offers. Our F&B Manager Dejan will probably jump into his car, put the volume up to a klapa song (klapa is a form of traditional a capella singing in Dalmatia that translates as ‘group of friends’ and whose
Karisma Hotels Adriatic
motifs celebrate love, wine, country and the sea) and search for the best ‘angry’ recipe in the Dubrovnik region. He will go on to negotiate with the neighbor who has kept the recipe a secret for generations to make homemade jam in quantities that can cater to our hotels, and will at the same time send his chef to hand-pick the freshest octopus the local fishermen brought to the market that morning. And what does a perfect dish ask for, but a carefully selected wine? It is no surprise that our wine menu had 11 drafts before final approval, as we wanted to make sure wines such as autochthonous Malvazija (from the very best wine cellar) was there as well. And then our F&B Assistant will come over with his 40 years’ experience of
working for the best in the region and display his knowledge of spices used and where you can buy the best to take home with you. If our guests are lucky, and it is a good sunny day, our chef will explain how lamb cutlets are cooked and point out to our guest the grasslands amongst pine-tree hills where the lamb grazed. But it is not only the taste and flavor we are after. It is the natural ingredient, promotion of local cuisine and small businesses that Karisma Adriatic is after. With a smile. Is that not a perfect recipe for success?
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What´s new at... Colombia
10 THINGS YOU NEED TO KNOW ABOUT ALLURE CHOCOLAT HOTEL AND ALLURE BONBON HOTEL, BY KARISMA
1.
Our Allure hotels in Cartagena de Indias, Colombia, are located in the neighborhood of Gethsemane, one of the oldest and most iconic zones in this city, just a few steps from the walled city. This area marked very significant times in the history of Colombia.
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At Allure Bonbon and Allure Chocolat, we welcome our guests with chocolate truffles, a refreshing drink and a moistened face cloth. Mmm… Our guests just love it!
Romantic Dinners are perfect at El Mirador. High atop the hotel, it offers a spectacular view of the bay of Cartagena and the Old City. From 6:30 to 10:00 a.m., guests can enjoy breakfast gazing out upon the picturesque domes of the churches in the Old Town and the Castle of San Felipe. In our Red Knife restaurant we offer the incomparable “Parrilla de Autor” (Signature Grill), where diners can enjoy Certified Angus steaks, a great variety of seafood, lamb, chicken and duck... and really, anything that is ‘grillable’! There are deliciously flavored pastas, salads, and paella, prepared right in front of the guest.
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On the Relaxation Terrace we offer massages and facials. A guest favorite is the “Chocolate / Coffee Massage, A Natural Experience”.
Customers who visit us are mainly from Brazil, so we offer Brazilian Portuguese newspapers in the lobby and breakfast areas.
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Our mixologist cocktails are an art, as we blend cooking, pastry and bar techniques to offer up a truly unique experience. The Mojito Chocolat is the Hotel’s signature cocktail.
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Red Knife has the broadest wine list in town, with a selection of over 100 labels
For business travelers, we have an amenities package called the “Lending Program” that includes items such as shoe polish, razors, comb, toothbrush, mobile device chargers, power transformers, ties and even cuff links. This program also provides ironing service.
What´s new at... Colombia
ALLURE CAFÉ MOCAWA RESORT AND ALLURE AROMA MOCAWA HOTEL HOST A MAJOR PRODUCT LAUNCH! AirPanama opened up a new direct flight route from Panama City, Panama, to our coffee town, Armenia, in the region of Quindío, Colombia. This launch was announced in December and the host of this extraordinary soirée was our very own Allure Aroma Mocawa Hotel, by Karisma. At this luxurious cocktail party that was attended by illustrious personalities, the new international destination was officially launched. The AirPanama airline manager took the time to welcome all and express appreciation for the facilities provided by our team. The city Mayor Luz Piedad Valencia Franco also voiced her endorsement of this important event.
Among the officials present were Raul Morales, Commercial Vice President of the airline, Jorge Uribe, General Manager of Allure Café Mocawa Resort and Carlos Plata, General Manager of Allure Aroma Mocawa, by Karisma. In addition to hosting this event, our hotels Allure Cafe Mocawa Resort and Allure Aroma Mocawa Hotel, by Karisma, lodged the corporate executives and the rest of the flight crew. Having been part of such an important moment for both the city of Armenia and for AirPanama makes us extremely proud, as Karisma’s excellence in service and quality enhances our position in the hospitality industry and increases our positive impact on the economic life of Colombia.
THE BEST VIEW IS FROM “PISO 17” We opened a new Sports Bar at Allure Aroma Mocawa Hotel, by Karisma on the 17th floor terrace, which is open for guests as well as the local public. Here guests can enjoy a pleasant atmosphere with live music and delicious food or just sip on a cocktail while looking out over our wonderfully quaint coffee town, Armenia.
Initially, this location on the 17th floor hosted only special events for both guests and locals. But thanks to its spectacular view and excellent location right in the heart of the city in addition to the refreshing pool on the terrace, we decided to open it up permanently. This gourmet nook is a great place to relax while on vacation or after a long day at work.
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What´s new at... Colombia
THE GRILL
-PARRILLA DE SABORES- (FLAVOR GRILL)
OPENS ITS DOORS AT
ALLURE AROMA MOCAWA HOTEL, BY KARISMA
O
n February 18th, we opened the The Grill - Parilla de Sabores (Flavor Grill) restaurant to guests and the general public at Allure Aroma Mocawa Hotel, by Karisma. This is actually the first international restaurant in all of Armenia, Colombia. Carlos Andrés Plata, General Manager of Allure Aroma Mocawa described the cuisine they offer in the online journal Crónica del Quindío (Quindío Chronicle): “The grill is our main feature, hence the restaurant’s name. We offer a variety of dishes whose magnificent flavors will utterly delight diners. The menu was created as a joint effort between the chefs at Karisma Mexico and the Quindío cuisine experts, aiming at highlighting the richness of the Colombian dining experience, that is, melding international dishes with those typical of the region.” The Grill – Parrilla de Sabores, offers up a succulent salmon in passion fruit sauce and a variety of local aged meats, with subtle, yet robust flavors. And you won’t want to pass up the lovely local paisa tray or the traditional mondongo (tripe dish). Mr. Plata highlighted the social benefit of opening this restaurant here, noting that employees are all from this Quindío region. “They are people who are already very skilled so all we have to do is train them in our own standards of world class hotel practices.” He also indicated that their suppliers are small and medium entrepreneurs from that same area, so the company makes an important contribution to the development of the Quindío region while still maintaining a sustainable management style, which is a key factor for all of Karisma’s Hotels & Resorts.
What´s new at... Jamaica
AZUL SENSATORI JAMAICA RECEIVES THE AAA 4 DIAMOND AWARD!
O
n March 14th Azul Sensatori Jamaica, by Karisma was awarded AAA 4 Diamond Award. It is a great honor to receive this certification as it has represented a big challenge to bring in Karisma’s standards, overcoming cultural and infrastructure differences to offer the guest a unique product and at the same time to have a positive impact on the community. Congratulations to Mr. Rolando Miravete and his team for this impressive achievement. Today all of our Gourmet Inclusive® hotels in The Caribbean region hold the AAA 4 Diamond Award, proving that our quality goes beyond borders!
PASSIONATE VOLUNTEERS!
Reggae Marathon and Half Marathon During the month of December 2015 various races and marathons took place in Jamaica. One of them was the 15th edition of the Reggae Marathon and Half Marathon that attracted marathoners, enthusiasts and beginners from all over the island to be part of this event, which is full of fun, good vibes and most importantly (of course), reggae music to cheer the runners on. The Rotaract Club (a nonprofit organization related to the Rotary Club), which participates in various volunteer events, offered employees of Azul Sensatori Jamaica, by Karisma the opportunity to join in and volunteer by handing out soft drinks to runners at the marathon hydration points. Our gallant gang responded very enthusiastically! For the entire team at Azul Sensatori Jamaica, it was very gratifying to be able to help out and be part of one of the most important marathons in the resort town of Negril.
PASTA MARATHON Our chef at Azul Sensatori Jamaica and his line cooks showed their talent and skills at the Pasta Marathon last December 5th, in which chefs from various hotels in Negril participated. Both tourists and locals gathered to enjoy the delicacies prepared, while the ambiance was spiced up with reggae music. It was a great opportunity for our team to share some of our culinary artistry with Negril and show them what the Gourmet Inclusive® Experience is all about at Azul Sensatori Jamaica.
AZUL SENSATORI JAMAICA RECEIVES THE TUI GOLD MEDAL AWARD 2015 Azul Sensatori Jamaica, by Karisma, received the TUI Gold Medal Award for the second consecutive year. This medal is awarded annually to 4 and 5 star hotels that have the highest customer satisfaction scores. It is a real honor to receive this firsthand recognition in the industry.
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What´s new at... El Dorado Royale, a Spa Resort, by Karisma
What´s new at... El Dorado Royale, a Spa Resort, by Karisma
EL DORADO ROYALE GUINNESS WORLD RECORD FOR THE LARGEST GINGERBREAD VILLAGE
E
l Dorado Royale, a Spa Resort, by Karisma broke the Guinness World record for the largest Gingerbread Village in the world! The author of this project was Chef Pascal Demory, who has over 30 years of experience, and is celebrated for his dedication and passion for pastries.
The gingerbread village was inspired by the architectural and urban history of the Yucatan peninsula region of Mexico, covering the periods of the Spanish Conquest, the Porfiriato and the Mexican Revolution, and reaching down through to our own modern times.
The 82m2 (882 ft 2) mock-up was made up of 113 buildings, divided into 27 blocks and is organized hierarchically throughout, with schools, houses, a market, a church, plazas, a city hall, a train station, a grocery store and a cemetery. There is even a section devoted to the Chichen Itzá archeological site. The award was presented by a Guinness World Records judge to Chef Demory, as well as to Mr. Beat Müller, General Manager of El Dorado Royale, and Mr. Jeroen Hanlo, Vice President of Food and Beverages of Karisma Hotels & Resorts. This record could only have been achieved through the incredibly hard work of Chef Pascal Demory and his team, who dedicated not only their time, but mind and heart to the project, overcoming all possible obstacles in achieving this majestic gingerbread village, exhibited in the lobby of El Dorado Royale. The village was later donated to the community action group “Fundación Ciudad de la Alegría” (City of Joy Foundation) in Cancún.
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What´s new at... El Dorado Maroma, a Beachfront Resort, by Karisma
EL DORADO MAROMA
A BEACHFRONT RESORT, BY KARISMA
THE NEW MENU AT MIO RESTAURANT
Now our guests can enjoy international flavors with a hint of our delicious Mexican food on the new menu that Mio Cucina Italiana has created. New and tasty combinations ranging from chicken enchiladas, shrimp cocktail, chicken soup, and daily specials which are enhanced by this restaurant’s warm atmosphere.
ITALIAN FLAVOR NIGHTS
Once a week around the pool at Mio Cucina Italiana, guests can enjoy a romantic evening with live music where our chef intrigues guests with his fine Italian cuisine, Gourmet Inclusive® style.
HEALTH CORNER
Concerned about the health and welfare of our guests, beginning in January this year, from 8 to 11 a.m. daily, Papitos Restaurant began offering the best selection of seasonal fruit and healthy, refreshing juices in its new Health Corner.
RECOMMENDED BY HOLIDAYCHECK
El Dorado Maroma, a Beachfront Resort, by Karisma was a winner of a certificate of commendation by HolidayCheck as one of the highest rated hotels for 2015. HolidayCheck is a leading European forum for opinions on hotels, with more than 27 million hits per month, acknowledging excellence on a worldwide stage. Being chosen from among so many hotels around the world is a tremendous achievement.
What´s new at... Azul Beach Hotel, by Karisma
AZUL BEACH HOTEL, BY KARISMA HEADS UP THE LIST OF
THE
TOP
TEN
ALL-INCLUSIVE FAMILY RESORTS
P
arents magazine, in conjunction with TripAdvisor, published their list of the Top Ten all-inclusive resorts in the USA, Caribbean and Mexico.
Azul Beach Hotel, by Karisma led the list as the best ranked resort, thanks to the unique enjoyment they provide to parents and children alike with their wide variety of activities and entertainment. The article highlights the Gourmet Inclusive® Experience and the Kids Club where Dora the Explorer and NickelodeonTM characters provide the perfect setting for Spanish courses and piñata-making classes. Breakfast with the NickelodeonTM characters, the “green-slime” smoothie, made-to-order crêpes, salsa classes for dads, and beach soccer are just some of the favorite pleasures that guests mentioned in their interviews.
Parents is a publication of 2.2 million monthly copies, whose website boasts over 2.5 million visits per month. It specializes in topics of interest to parents, from memorable vacation tips to healthy food recipes for children. Besides being shared on their website, the article was included as a cover story in the printed version of the March edition. Pictures taken at Azul Beach accompanied the article and were also included in the index page and one of them was even chosen as the cover photo for that month’s magazine!
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What´s new at... Azul Sensatori México, by Karisma
ONE PLATE AT A TIME AT
R
ick Bayless, known for his television program on the traditional cuisine of our country, Mexico - One Plate at a Time, and for having achieved the title of Top Master Chef in 2009, visited the Riviera Maya and witnessed the bold character of the dishes created by Chef Jonatán Gómez Luna at our 5-diamond restaurant, Le Chique. Rick dedicated a special episode to Le Chique, highlighting the art of molecular cuisine, inviting all viewers and supporters of the program to get to know this ethereal place, one that will make their visit a truly unique dining delight. “Every bite is the pure essence of Mexican cuisine and Jonatán Gómez creates it in an astonishing way, you should come and try this if you want to know what real signature cuisine is” says Bayless in one part of the show.
What´s new at... Azul Fives Hotel, by Karisma
NOW ALSO AT AZUL FIVES HOTEL, BY KARISMA,
WE PROUDLY SERVE STARBUCKS! N
ow guests of Azul Fives Hotel, by Karisma can enjoy all the varieties of teas, coffees and desserts that Starbucks serves up. As of January 30th, “We Proudly Serve Starbucks” was installed at Azul Fives, on The Fives Plaza, and is open daily from 8:00 a.m. to 2:00 p.m. and 4:00 p.m. to 8:00 p.m. Our baristas are there to enhance our guests’ enjoyment with this special service supplementary to the Gourmet Inclusive® Experience.
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What´s new at… Dominican Republic
NICKELODEONTM RESORT
Y SENSATORI RESORT PUNTA CANA
THE CHALLENGE OF INTEGRATING TWO EXACTING BRANDS BY: MARIO MATHIEU
K
arisma Hotels & Resorts is building two complexes in a new destination, Punta Cana, Dominican Republic. This new project represents a major challenge for the company because it integrates two brands with a focus on customers of different ages and tastes. One of these brands is Nickelodeon™ Hotels & Resorts Punta Cana, which is the first international hotel for NickelodeonTM, and also Karisma’s first thematic property. This association and the development of this fun and dynamic concept has launched us into another level of creativity and challenges which will raise the standard for family vacations. The Gourmet Village or ‘Pueblito Gourmet’ will combine various restaurants, bars and recreational areas into one spot, and this idea will represent a new business model we intend to replicate in the future. We are sure it will be a great attraction not only for international visitors but also for Dominican travelers who are looking for something different in the region to enjoy fun-filled days with their families, and they will discover that in every corner of this property. This project has already caught the attention of our future guests, as well as the interest of those involved in the company, as it has been quite a novel and challenging development. Then we have Sensatori Resort Punta Cana, which is the result of the excellent relationship with German tour operator TUI and Karisma Hotels & Resorts’ experience.
This is an important alliance that seeks to accommodate the discerning traveler of all ages with our well-known high standards of service, quality, comfort and luxury. The entire project is a 92 million U.S. dollar investment that will generate about 1,500 jobs in the construction phase and then approximately 1,200 direct and 700 indirect jobs once inaugurated. It has only been possible to bring this all to fruition thanks to Karisma’s wealth of experience and because of the talented people we have working for our company, while shoring that up with the Dominican history and roots that our company brings to the table. We will open this complex in May; it will be a genuine pioneer, a leader in this destination, turning out to be one of the many successes our chain will have in the Dominican Republic.
What´s new at… Dominican Republic
BUILDING THE SCENARIO FOR A
DREAM VACATION
S
BY: JUAN CARLOS ARTIEDA
tructural designs and plans, foundations excavation, carpentry, plumbing and electrical systems; plastering, ceilings, floors, corridors, walls, doors and closets, installation of toilets ... every possible effort made and all hands and minds collectively working, collaboratively shaping, creating and building what will be a spectacular backdrop for future dream vacations by discriminating guests in Punta Cana, Dominican Republic.
THIS IS THE PROGRESS EVIDENT IN THE FIRST WEEKS OF JANUARY
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What’s new at.... Dominican Republic
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THE GASTRONOMIC EXPERIE
n each of the hotels in the Karisma family we work to create culinary experiences that transcend genres and elevate the senses beyond imagination, offering our guests vacations as memorable as they are luscious. This is what we can expect from the new hotels joining our family. Nickelodeon™ Resort Punta Cana and Sensatori Resort Punta Cana, will delight guests’ palates with several dining options within the Gourmet Village, located in the heart of both resorts. Gourmet Village will win guests over to the art of fine dining at Gourmet Corners and the Gourmet Inclusive® restaurants:
SUGARCANE. Inspired by the food markets in Latin America, SUGARCANE is a restaurant that will offer customized dishes to the taste of each guest, taking into account their preferences and needs. It will include an ‘open kitchen’ which allows guest interaction with the chef during food preparation. They will also find fresh breads, juice and tea bars, local produce and international ingredients. WOK WOK. We couldn’t miss out on adding Asian cuisine to our properties, so the Far East will come to the West, to win over and satisfy guests’ senses with fine scents and ingredients, accompanied by the soothing sounds of running
water, creating an extravagant and fascinating environment in which to enjoy dinner.
VERDELLO. An Italian restaurant inspired by Sicilian cuisine that combines Mediterranean flavors, Verdello features two ways to enjoy the rich flavors of their dishes, either from the comfortable interior or outside on the terrace. BRGRS.PH. This gourmet Hamburger House takes the simple burger notion to a new and mouth-watering level. Guests may choose from a selection of burgers, toppings, sauces and freshly-baked buns which are specially designed for each burger. It will turn out to be a brilliant option for the whole family.
SPACE WALKER. This location will offer a fabulous inter-
stellar experience, with special light and sounds that take guests away on a unique and ingenious culinary journey into space, where they can enjoy thematic cocktails and dishes, from across the galaxy, served by our spacewalking staff, in a fun way that will surpass their own imagination.
KITCHEN 23 BY LE CHIQUE. This elegant and contemporary
restaurant will feature Signature Cuisine from Le Chique (at Azul Sensatori Mexico), similar to what our guests in the Riviera Maya enjoy. Kitchen 23 is complementary to the Gourmet
What’s new at.... Dominican Republic
ENCE AT GOURMET VILLAGE Inclusive® package and will only be available by reservation, for patrons 18 years of age and over.
LIGHTHOUSE. This location has a spectacular view of the
turquoise Caribbean Sea, and will serve up marine delicacies inspired by the Ocean it embraces.
DOPPIO. A fine culinary experience cannot be complete until one takes a stroll over to the Doppio Coffee Shop, located in the heart of the Gourmet Village. Here one can enjoy an inviting atmosphere to spend some time enjoying a delicious cup of pure bliss in a form of coffee and tea-based preparations. Meanwhile, guests staying at Nickelodeon ™ Resort Punta Cana have three proprietary dining options.
ZEST. This fun and funky family restaurant lets patrons enjoy
mouthwatering world cuisine in a casual atmosphere. Pick and choose from the lavish food display with cooked-to-order options or opt to stay at the table and select from the à la carte menu during the evening hours.
FRESCO BAR AND GRILL. Light and refreshing dishes are what you will find at Fresco Bar, and these delicious temptations can be reached from the swim-up bar. This restaurant is characterized by its daily creations of different styles of ‘ceviche’, the ‘catch of the day’ selection and many more fresh delights from the bounties of the sea. AQUA BITE. Located in the heart of GOURMET VILLAGE, Aqua Bite offers a family experience in a warm atmosphere, perfect for hanging out after a full day of activities. Guests can enjoy flatbread pizzas, pita wraps and rich fresh salads that will satisfy even the most demanding taste buds.
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What´s new at... El Dorado Seaside Suites, by Karisma
THE NEW
EL DORADO
SEASIDE SUITES, BY KARISMA RAISES THE BAR FOR THE WORLD’S FINEST TRAVEL
T
he new El Dorado Seaside Suites, by Karisma provides a tranquil environment while still offering a cultured and social atmosphere ideal for couples, wedding parties, honeymooners and group getaways of any size. Modern architecture and world-class design are seen through the property’s striking six-story building, clean lines, and turquoise accents – all set against indigenous palm trees, lush flora and a white sand beach. The first floor will be comprised of the swim-up suites that provide direct access to the main swimming pool and swim-up bar, while floors two through six will host the spacious infinity pool suites with epic vistas. As part of the elevated Gourmet Inclusive® Experience, 20 on-site dining and bar establishments will provide guests with an array of delectable options for every meal, with an eclectic mix of high-design indoor fine dining experiences and casual al fresco dining. In addition to 24-hour in-room dining, the epicurean concepts include the Oceanfront Gourmet Corner for savory sandwiches and salads in a lively seaside setting; Mia Casa, an intimate contemporary Italian restaurant; Chef Market, a lavish food display with cooking stations and cuisines from around the world; Klay Talay, showcasing Asian Wok cuisine specializing in creative, fresh and authentic fare with a vast selection of Japanese beers and sake, among others.
What´s new at... El Dorado Seaside Suites, by Karisma
El Dorado Seaside Suites’ 10 stylish bars, lounges and swim-up bars offer a robust selection of premium alcoholic beverages. Notably, La Cantina Tequila Bar will offer an enviable collection of tequila and mezcal, and the Gourmet Pub will serve beer, craft cocktails and high-end wine. The scenic sky deck will be the ultimate Mexican locale for weddings and private Events. The Gourmet Inclusive® Experience at El Dorado Seaside Suites is carefully catered to guests that prefer quality over quantity. From the freshest and finest ingredients for an unrivaled culinary journey to ultimate relaxation with room service and King-size Bali beach beds tended by beach butlers, El Dorado Seaside Suites raises the bar for the world’s finest travel.
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What´s new at... El Dorado Seaside Suites, by Karisma
What´s new at... El Dorado Seaside Suites, by Karisma
RIBBON-CUTTING CEREMONY AT THE BRAND NEW
V
isualize the scene: The sales team rushing up and down the stairs, in and out of the rooms, vividly describing every detail of the décor, infrastructure, style and services of this building that will house 192 suites, 5 pools, 10 restaurants and the largest Spa in the Riviera Maya. Sales agents looking around curiously, asking questions, taking pictures, some taking notes: “... all rooms are Ocean Front, two categories: Infinity Pool and Swim Up suites ...”
Mexican Dance show that took place just before the Ribbon Cutting Ceremony.
Outside, Mr. Martínez, protected from the bright sun by his cap, directs guests to their golf carts and then guides golf carts back in their way to the lobby, orchestrating some pretty complex maneuvers, without running over those who were still in line for their tour.
Mr. Martinez expressed his pleasure in being able to offer this new creation to delight our guests, and a priest offered a blessing upon this beautiful property afterwards. Scissors cut the emblematic ribbon, which then fluttered in the gentle wind, opening the way into the extraordinary premises. After all the hugging and joyousness, everyone went on to enjoy dinner in one of the new restaurants: Klay Talay, Chef Market or Mia Italia. It was a very tough choice, as they all stood, dazzled by the beauty, the originality and the intimate ambiance of each of these locations.
Meanwhile, in the lobby, dozens of expectant smiling faces, raised a glass and toasted their friends. The travel agents, who were participating in the 8th Sales and Marketing Forum & Gourmet Inclusive Vacations Consultant Awards, rated the beauty of this new building, and thoroughly enjoyed the
Mr. Martínez, accompanied by his family, the Minister of Jamaica and executives from Karisma took to the stage and prepared for the formal ceremony, while guests, including 2015’s outstanding sales agents, took advantage of photo opportunities to share on their respective social networks.
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What´s new at… SENSIMAR Seaside Suites, by Karisma
THE 7 FEATURES OF THE SENSIMAR BRAND
S
ENSIMAR is an international hotel concept created by TUI Thomson, in the ‘adults only’ category, designed especially for couples looking forward to a vacation in a quiet and relaxing environment, whether at the beach or in picturesque places with spectacular vistas. Hotels listed under the SENSIMAR brand are rated 4 and 5 stars. These feature physical and mental wellbeing activities, elegant restaurants and enthusiastic staff who are always eager to help make guests’ holidays unforgettable. These are the 7 main features you should know about the SENSIMAR brand.
1
. Adults-Only. The SENSIMAR hotels are designed only for adults, which means that the guest is guaranteed the enjoyment of a quiet and relaxing atmosphere.
2
. Amazing Locations. The SENSIMAR hotels are located in the best areas, that is, near shopping centers, bars and restaurants that are easily accessible. Most of the properties are ocean view.
3
. Design. These hotels, each with over 350 rooms, have a distinctively modernist design and feature incredible pools, which are a hallmark of the SENSIMAR brand.
4
. Guest Relations Manager. Each SENSIMAR location has a Guest Relations Manager, proficient personnel who are there to pamper, assist and anticipate guest needs, and whose only job is to make our guests’ stay an amazing life-changing event, once again demonstrating our lofty levels of satisfaction and commitment.
5
. Unique Culinary Experience. SENSIMAR is synonymous with passion! It means passion for our product, for our guests and for the incredible gourmet gastronomy that our Food & Beverage department provides.
6
. Variety of Activities. SENSIMAR has qualified sports and entertainment staff. We provide activities throughout the day which include yoga, aqua fitness, BodyBalance®, step and aerobic sessions. In the evenings there are theme shows, casino nights, movie nights and music performances or simply lazy strolls on the beach.
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. Deep Relaxation. Vacations are to help forget the stresses of everyday life, so SENSIMAR offers relaxation alternatives like yoga, Spa for two, saunas, indoor pools as well as beauty treatments.
Spa
BENEFITS OF
AYURVEDA THERAPY BY: GRECIA LÓPEZ
T
raditional medicine has played an important role in different cultures throughout the world. This comes from a collection of healing practices that combine knowledge and skill, but rely on an ancestral theory of belief that aids in diagnosing, preventing, and treating diseases, both mental and physical. The use of these medical alternatives has increased in the past 20 years in Latin America and in the rest of the world, being a potential alternative in understanding and treating health. One of these many examples of traditional medicine is found in the “Ayurveda”, an ancient Sanskrit term meaning “lifeknowledge”. It is based on the theory that the five elements of the workings of the universe: water, fire, air, earth and space, are related to the elements of the human body: plasma, blood, flesh, fat, bone, bone marrow and other fluids. Ayurvedic therapy has been considered a form of medicine in India, the rest of Asia and the Western world, where several of its techniques, such as the use of herbs, massage and yoga postures are common. This therapy plays a significant role in the purification and maintenance of bodily health. The process, which helps produce inspiration and enjoyment, goes on to aid the stimulation of the body’s internal organs to process protein, generate chemical enzymes and convert sugar into glucose. At Vassa Spa we offer massages inspired by this powerful ancestral technique that keeps health tuned up by helping the body to circulate nutrients effectively and eliminate toxins. If this type of massage is adopted as a daily practice it can even help rejuvenate the body.
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Sustainability
OUR ALLIANCES GROW
T O P R E S E R V E O U R D E S T I N AT I O N S BY: DAVID ORTEGÓN
E
arly on in 2012, Karisma Hotels & Resorts entered into a strategic alliance with Flora, Fauna y Cultura de México (Flora, Fauna and Culture of Mexico) and The Travel Foundation to develop a program for Sea Turtle Protection in our Riviera Maya properties. As a result of this program, we have managed to protect a total of 1,324 White and Loggerhead turtle nests, equivalent to a total of 59,713 baby turtles released at our properties over the past 4 years. In 2015 alone we achieved the successful release of 15,428 small hatchlings! This contributed directly to the conservation of these iconic species of the Mexican Caribbean, and thus to the preservation of Meso-American Reef, one of the foremost natural attractions of the Mayan Riviera. Beginning in 2015, we strengthened this program by including a new strategic partner, the Pontificia Universidad Javeriana (Bogotá, Colombia). They support us by sending us students from their Faculty of Environmental & Rural Studies (Facultad de Estudios Ambientales y Rurales) to work with us. This will allow our Conservation program to also become a formal training ground for research and academic studies, thereby allowing us to learn even more about the ecosystem of these species in our own state of Quintana Roo, Mexico as well as throughout the Caribbean. We can then pass this knowledge on to other regions of Latin America. Adoptions and donations save lives Our effort in the conservation of these species is not limited to establishing camps to protect nests on our own hotel properties. We have also created a sea turtle adoption program for guests and employees, so that, through donations, we can support the conservation of sea turtles on the beaches in Flora and Fauna Sanctuaries in Xcacel and Xcacelito in Quintana Roo. For every 25 Mexican Pesos donated in this program, we save one more baby turtle and we help sponsor the work of Flora, Fauna and Culture of Mexico at the most important beaches in the state of Quintana Roo.
Sustainability
Please share this information with your family, your colleagues and our guests! Invite them to join our campaign for the Conservation of Sea Turtles, by abiding by the following guidelines:
Turtle-Tips for Our Sea Turtle Conservation Do not eat turtle eggs or buy anything made with their body parts, remember that they are a species protected by the Mexican Federal Government. Turtles and other marine animals easily mistake trash for food. “Do not throw garbage into the ocean or on the beach.” Please avoid lights and campfires on the beach, they frighten sea turtles, and “Do not use a flash when taking pictures of them”. Beach chairs, kayaks and other objects on the beach limit space for nesting turtles “Remove them at night so that the turtles can get by.” Turtles are easily frightened, so if you find one, don’t touch it, just turn around and leave it alone. When leaving their nest, hatchlings are guided to the sea by natural light, if you see a lost one, notify your Security Department, so that they can lead it safely to the water. If you are playing any beach sports, “Please watch your step and avoid nesting areas so you don’t destroy them”. Participate in beach cleanup campaigns hosted by your hotel or your community. Take part in our turtle adoption program or make a donation in one of our collection boxes. To learn more about our program, or if you have any new ideas that you would like to contribute in protecting marine life, please get in touch with the Sustainability Coordinator in your hotel, and attend one of our training sessions.
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Information technology
WHAT ARE “BEACONS”?
N
ow our guests can enjoy the Karisma Gourmet Inclusive ® Experience more fully, thanks to the latest technological trend in hospitality: BEACONS.
These small beetle-shaped devices send Bluetooth signals to our guests’ mobile devices, informing them of our products and services, promotions or preferential prices. They are placed at specific points in our properties such as the lobby, spas, restaurants, common areas, bars and gazebos. For our guests to enjoy this service, all they have to do is download the Karisma Mobile app and activate the Bluetooth service on their mobile devices. Then, messages and additional information can be push-transferred when a BEACON detects it.
The messages vary, depending on the location of each BEACON, and can range from 2 for 1 drink promotions, discounts on massages and treatments, specials on bottles of wine and reduced prices on dining packages. SENSIMAR Seaside Suites and the Hidden Beach Resort, Au Naturel Club, by Karisma were the first hotels to implement the use of these devices during the month of December 2015. Due to the success of the program in its very first month, and the tremendous response from our guests, we now have 75 BEACONS active in three hotels: there are 40 in El Dorado Seaside Suites, 20 in El Dorado Royale and El Dorado Casitas Royale, and 15 more at Azul Beach Hotel, by Karisma.
Human Resources
“EPIC�
FOR A CULTURE OF
GROWTH AND RECOGNITION
What is EPIC? EPIC is the acronym for Employee Perceived Image of the Company. It is a tool that will allow you to allow you to express your personal view of the company, your supervisors, co-workers and everyone you interact with daily. There are five qualifying factors: Credibility, Respect, Equality, Identity and Camaraderie.
Benefits Every week you participate you can win badges and earn points that can be redeemed for prizes and perks, but more importantly, each week you have the opportunity to acknowledge others, and be acknowledged by your peers at work.
WE WANT TO NURTURE A CULTURE OF GROWTH AND RECOGNITION WHERE WE ALL COME HAPPY TO WORK! What is it for? On a personal basis, EPIC will allow you to understand how others view you and how you can improve on that perception, as it provides useful tips in each category. On a team level it allows you to recognize the work done by others by giving them badges and trophies. On an organizational level, it allows the Human Resources department to anonymously measure the overall perception we have of our company or hotel, so that we can identify what measures and actions to implement in order to become one of the best places to work in the hospitality industry. How does it work? Since it is an on-line software program, it is designed to be reached from a link that you will receive by e-mail every week. You only have to answer seven simple questions each week, and evaluate and/or acknowledge people with whom you interact daily.
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Life at Karisma
LIFE AT KARISMA
THE STORY OF ALEJANDRO CASARRUBIAS MOCTEZUMA Waiter at El Dorado Casitas Royale
I
’m originally from Acapulco. I arrived in Cancún 14 years ago, looking for work. I wasn’t able to find a job at the airport or in the Hotel Zone, and I knocked on many doors without finding my niche. I had never worked in the hospitality industry. After three failed attempts, I was finally accepted by Fiesta Americana Grand Coral Beach and stayed there for 6 years, starting off as a Security Guard. In 2009 I landed at Gran Velas Riviera Maya and then, in 2010 I discovered Karisma when I started to work at Azul Beach, and there, I became part of the family. I learned about El Dorado Royale through a friend, she was working as ‘order taker’. I still recall her name, Abraxa Pérez. She was the one who told me all about the resort, and what it really means to be part of a company like Karisma. It was time for a change, and I was ready to move to a larger resort.
It was a huge challenge, but not unfamiliar to me, and I am very thankful for the years of growth at this company. My philosophy is very easy and simple: For me, every day is a different one, and there is always something new to learn and improve upon. I am focused on what I do, and I try not to get distracted. It is a wonderful environment to work in, being surrounded by nature as I am. My greatest satisfaction is to get a ‘Hello’ or a smile from guests who recognize me. El Dorado Royale has given me a lot, so I give all I have in everything I do. Engaging myself on the job is more satisfying even than picking up my paycheck and I am sure my paycheck and I am sure you all know how I feel…Doing my best without expecting anything in return, that’s my real passion! Cheers!
Kpacit-arte
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T
raining is crucial and one of our greatest strengths which provides us a great advantage over our competitors, as it allows us to guarantee exceptional service. These were the training programs carried out the last four months, helping us to keep a step ahead in the industry
UPDATING US -Aureal Spa Course -Philosophy Course -Wine Training -Course “The Awakening” -Appearance Standards -Rum Training J. Wray & Nephew -IEEA Counceling and Exam -Inverter Course -People Soft -Spa & Concierge Course -GIE Trainers Graduation -SENSIMAR Introduction -Information Technologies -Presentation -Cristal Program -Nickelodeon™ -Training -Mayan Culture - Present and Past -Telephone Etiquette -Professional Makeup -Azul Tequila training -Wine Selling -Productivity Conference for -Housekeepers -TripAdvisor Ambassador Program -IEEA First Generation Graduation -Course for Butlers -Guide Course for Concierge -Vassa Spa Induction
PREVENTION AND SECURITY -Course in Agrochemicals -Firefighting Course -First Aid in Spa -Pediatric Emergencies -Handling of Fire Extinguishers -Snake Handling -First Aid in Security -Talks About Addictions -Talks About Alcoholism -Prevention of Virtual Kidnapping or -Cybercrime -Cleanliness of the Dining Room -Preventing Child Abuse -Hygiene and Security Commission -Meeting
SUSTAINABILITY ACTIVITIES -Cleaning of Negril Beach -Cleaning of Quindío River
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Colaborator´s meetings
COLABORATORS’ MEETINGS THANKS TO ALL THE ORGANIZING DEPARTMENTS!
“G
rease, the Musical”, “Day of the Dead”, “Pre and Post Olympics”, and “Halloween” were the themes for the collaborators’ meetings held in our hotels between September and December 2015. Each themed meeting was a great opportunity for us to applaud our colleagues, give credit to The Best of the Best and have some fun.
Pampering us
PAMPERING US ACTIVITIES FOR OUR STAFF
W
e know that our employees are the life and soul of our company, so we share the activities organized in each of our hotels to pamper them, celebrate their virtues, and acknowledge their contribution. These are the highlights of these exciting moments!
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Karismatic’ drinks
KARISMATIC’ DRINKS
PASSION SOUR PREPARATION: Double-inverted shake technique.
By Gabriela Cortés Gómez
Bartender El Dorado Maroma, a Beachfront Resort, by Karisma
All ingredients are placed in a shaker and mixed. Strain, and shake again. Pour into an ice-filled glass, and garnish with a hibiscus flower and an orange peel twist.
Gabriela is the bartender at El Dorado Maroma, a Beachfront Resort, by Karisma. She shares her delicious invention, the Passion Sour, a tropical drink that is best enjoyed with a relaxing view of the ocean. Recently, Gabriela Cortes was selected finalist in the Riviera Maya edition of the World Class international competition. World Class recognizes the best bartenders in the world.
INGREDIENTS: 1 OZ. CHAMOMILE AND HIBISCUS FLOWER (JAMAICA) SYRUP ½ OZ OF LIME JUICE 1 EGG WHITE 1-½ OZ. OF VODKA
The best of the best [SEPTIEMBER-DECEMBER]
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JAMAICA Oryan Watson
Kemar Patterson
Best Collaborator (FOH) of the Year AZUL SENSATORI JAMAICA
October Best Collaborator (BOH) and Best Collaborator of the Year AZUL SENSATORI JAMAICA
Dining Room Best Collaborator FOH AZUL SENSATORI JAMAICA
Entertainment
Driver
Tesha Dillon
Sheryl Hall Go-Paul
Kevin Facey
Best Collaborator BOH AZUL SENSATORI JAMAICA
Best Collaborator FOH AZUL SENSATORI JAMAICA
Spa Valet
Entertainer
Marvin Brown
Danae Rowe-Crooks
Vivian Campbell
Kenrick Wright
Angella Clarke
Miklos Jackson
Best Collaborator BOH AZUL SENSATORI JAMAICA
Best Collaborator FOH AZUL SENSATORI JAMAICA
Golden Award AZUL SENSATORI JAMAICA
Golden Award AZUL SENSATORI JAMAICA
Best Supervisor AZUL SENSATORI JAMAICA
Best Supervisor of the Year AZUL SENSATORI JAMAICA
Maintenance
Front Desk
Maintenance
Chief Steward
Housekeeping
Grounds Supervisor
THE BEST OF
THE BEST
BEST
COLLABORATOR Silvia Carolina Díaz Carrillo Concierge
Best FOH Collaborator AZUL FIVES
Manuel Jesús Chan Caamal
Moisés Torres Juárez
Best Collaborator EL DORADO MAROMA
Best Collaborator EL DORADO ROYALE
Security
Air Conditioning Technician
Matías Bello Juárez
Eva Mariela Balam
Nancy López Hernández
María Gabriela González
Best BOH Collaborator AZUL FIVES
Best Collaborator AZUL SENSATORI MÉXICO
TripAdvisor Best Collaborator AZUL SENSATORI MÉXICO
Best Collaborator EL DORADO CASITAS ROYALE
Guimel Gesser
Alberto Solórzano
José Leonardo Valdez
Esperanza Calderón
Best Collaborator EL DORADO SEASIDE SUITES
TripAdvisor Best Collaborator EL DORADO SEASIDE SUITES
Best Collaborator GENERATIONS RIVIERA MAYA
Best FOH Collaborator HIDDEN BEACH RESORT
Gardener
Electromechanical Technician
Waitress
Entertainer
Waitress
Butler
Butler
Waitress
SEPTEMBER
MEXICO
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The best of the best [SEPTIEMBER-DECEMBER]
THE BEST OF
THE BEST
Lidia Marisol Euan
Víctor Manuel Bacab
Rosa Elena Niño Espinoza
Manuel Jesús Pech
Best HFH Collaborator AZUL BEACH
Best Collaborator AZUL BEACH
Best FOH Collaborator AZUL FIVES
Best BOH Collaborator AZUL FIVES
OCTOBER
Cook B
Housekeeper
Therapist
Housekeeping Assistant
Jorge Alberto Rosas
Miguel Jesús Aranda Castro
Benito Méndez Osorio
Abimelec de Jesús Cruz
Aniceto Chan Dzidz
TripAdvisor Best Collaborator AZUL SENSATORI MÉXICO
Best Collaborator AZUL SENSATORI MÉXICO
Best Collaborator EL DORADO CASITAS ROYALE
Best Collaborator EL DORADO MAROMA
Best Collaborator Hidden Beach Resort
Flavio Valencia Campos
Felipe Francisco Uh Báez
Erik Canul
Javier Chuc
Elmer Javier Ake Pech
Best Collaborator GENERATIONS RIVIERA MAYA
Best Collaborator EL DORADO ROYALE
Best Collaborator EL DORADO SEASIDE SUITES
TripAdvisor Best Collaborator EL DORADO SEASIDE SUITES
Best Collaborator EL DORADO SEASIDE SUITES
Entertainer
Room Machine Operator
Housekeeping Assistant
Construction Worker
Therapist
Assistant
Cook
Entertainer
Waiter
Waiter
NOVEMBER
JULIO
Norma Isabel Cupul Itza
Vitalino Vázquez Díaz
Diego Josué Castillo
Maira Hernández Colorado
Betty Caamal Pool
Jorge Alberto Rosas Navarrete
Best Collaborator AZUL BEACH
Best HFH Collaborator AZUL BEACH
Best BOH Collaborator AZUL FIVES
Best FOH Collaborator AZUL FIVES
Best Collaborator AZUL SENSATORI MÉXICO
TripAdvisor Best Collaborator AZUL SENSATORI MÉXICO
Alejandra Aracely May Poot
Moisés Torres Juárez
Alberto Solórzano
Horaida López Vázquez
José Leonardo Valdez
Esperanza Calderón
Best Collaborator EL DORADO CASITAS ROYALE
Best Collaborator EL DORADO ROYALE
Best FOH Collaborator EL DORADO SEASIDE SUITES
Best Collaborator EL DORADO SEASIDE SUITES
Best Collaborator GENERATIONS RIVIERA MAYA
Best FOH Collaborator HIDDEN BEACH RESORT
Therapist
Housekeeper
Cook Assistant
Air Conditioning Technician
Painter
Entertainer
Bar Waitress
Seamtress
Valet
Butler
Entertainer
Waitress
Azucena Zúñiga Olivera
Noemi Yazmín Mukul Kuh
Jorge Alberto Rosas Navarrete
Martha María Euan Ku
RAÚL MENDOZA
Ángel Durán
Best FOH Collaborator AZUL FIVES
Best BOH Collaborator AZUL FIVES
TripAdvisor Best Collaborator AZUL SENSATORI MÉXICO
Best Collaborator AZUL SENSATORI MÉXICO
Best Collaborator EL DORADO SEASIDE SUITES
Best FOH Collaborator HIDDEN BEACH RESORT
Bar Waitress
Laundry Assistant
Entertainer
Waiter
Security
Cook A
María González Villaseca
Julio César Cueto Ek
Sofía Imelda Murillo Rodríguez
Cynthia Paola
Katya Michelle Valverde
Best Collaborator of the Year AZUL FIVES
Best Collaborator of the Year EL DORADO CASITAS ROYALE
Best Collaborator of the Year EL DORADO ROYALE
Best Collaborator of the Year EL DORADO SEASIDE SUITES
Best Collaborator of the Year GENERATIONS RIVIERA MAYA
Cook A
Rooms Operator
Concierge
Butler
Concierge
BEST
SUPERVISOR Rosalía Pérez Cruz
Rosa Aracely Leyva Uribe
Miguel Ángel Aguilar Vidal
Juan Gabriel Carrillo
William Chable de la Cruz
Best Supervisor in a Third Month Period AZUL BEACH
Best Supervisor in a Third Month Period AZUL FIVES
Best Supervisor in a Third Month Period AZUL SENSATORI MÉXICO
Best Supervisor in a Third Month Period EL DORADO MAROMA
September Best Supervisor EL DORADO CASITAS ROYALE
Antonio Suárez López
María Ángelica Delgado
Cecilia Rossano Hernández
Ángel David Ramírez Dzul
Margarito Cano Ponce
Roylando Domínguez Martínez
September Best Supervisor EL DORADO ROYALE
September Best Supervisor EL DORADO SEASIDE SUITES
September Best Supervisor GENERATIONS RIVIERA MAYA
October Best Supervisor EL DORADO CASITAS ROYALE
October Best Supervisor EL DORADO ROYALE
October Best Supervisor GENERATIONS RIVIERA MAYA
Kitchen Supervisor
Housekeeping Supervisor
Maintenance
Dining Room
Captain
Maintenance Supervisor
Housekeeping Administrative Assistant
Maintenance Assistant
Maintenance Supervisor
Public Areas
Maintenance Assistant
Bartolo Ramírez May
Obed Romero Osorio
Eleazar Arena Gamas
María Ángelica Delgado
Pascual Araoz Toledo
November Best Supervisor EL DORADO CASITAS ROYALE
November Best Supervisor EL DORADO ROYALE
November Best Supervisor GENERATIONS RIVIERA MAYA
Best Supervisor December EL DORADO SEASIDE SUITES
Best Supervisor December EL DORADO SEASIDE SUITES
Kitchen Supervisor
Gardening Supervisor
Maintenance Supervisor
Dining Room Supervisor
Front Desk Supervisor
45
OF THE YEAR DECEMBER
The best of the best [SEPTIEMBER-DECEMBER]
The best of the best [SEPTIEMBER-DECEMBER]
OF THE YEAR
46
Alejandro Villaseca Hernández
Jonathan Gutiérrez Bibiano
Lorenzo Pablo Morales
Edier Jesús Ku Cano
Roylando Domínguez Martínez
Supervisor of the Year AZUL FIVES
Supervisor of the Year AZUL FIVES
Supervisor of the Year EL DORADO CASITAS ROYALE
Supervisor of the Year EL DORADO ROYALE
Supervisor of the Year GENERATIONS RIVIERA MAYA
Entertainment Manager
Kitchen Supervisor
Housekeeping Assistant
Banquets Manager
Maintenance Assistant
BEST
DEPARTMENT Kids Club
OCTOBER
SEPTEMBER
Best Department AZUL FIVES
Concierge
Entertainment
Gardening Best Department AZUL FIVES
Concierge
Best FOH Department EL DORADO MAROMA
TripAdvisor Best Department EL DORADO ROYALE
Best FOH Department EL DORADO SEASIDE SUITES
Housekeeping
Public Areas
Kids Club
Gardening
Kitchen & Steward
Restaurants (Dinner)
Best BOH Department AZUL BEACH
Best Department AZUL FIVES
Best FOH Department AZUL BEACH
Best BOH Department EL DORADO MAROMA
Best Department AZUL FIVES
Best FOH EL DORADO MAROMA
Maintenance Best BOH Department EL DORADO MAROMA
Bellboy
Best FOH Department EL DORADO SEASIDE SUITES
Housekeeping Áreas Públicas
Best Department Mejor Departamento SSH BOH HIDDEN BEACHROYALE RESORT EL DORADO
Entertainment
TripAdvisor Best Department EL DORADO ROYALE
Maintenance
Entertainment
Restaurants
Best BOH Department AZUL BEACH
Best Department AZUL FIVES
TripAdvisor Best Department EL DORADO ROYALE
Best FOH Department EL DORADO SEASIDE SUITES
Security
Kids Club
Gardening
Best Department BOH EL DORADO SEASIDE SUITES
Kitchen
Best FOH Department EL DORADO SEASIDE SUITES
Azulitos Play House Best Department AZUL SENSATORI MEXICO
Best Department AZUL FIVES
Front Desk
Best Department HIDDEN BEACH RESORT
Public Areas
Best Sustainable Department EL DORADO MAROMA
Kids Club Best Department AZUL FIVES
SPA
Best FOH Department HIDDEN BEACH RESORT
Entertainment
Best Department AZUL FIVES
TripAdvisor Best Department EL DORADO ROYALE
SPA
Front Desk
Best FOH Department EL DORADO SEASIDE SUITES
Best Department HIDDEN BEACH RESORT
OF THE YEAR DECEMBER
Gardening
Fitness
Best FOH Department AZUL BEACH
IN A THIRD MONTH
SPA
Best Department
EL DORADO SEASIDE SUITES
47
NOVEMBER
The best of the best [SEPTIEMBER-DECEMBER]