Customer Experience is a performing art.

KAYVALENZUELA Customer Experience Specialist

C U S T O M E R R E T E N T I O N S T R A T E G I E S

CUSTOMER SERVICE IS

A PERFORMING A RT KAY VALENZUELA ©ALL RIGHTS RESERVED 2013 !

www.kayvalenzuela.com | info@kayvalenzuela.com

CAN YOU TURN YOUR CUSTOMERS INTO FANS? Half day In-Company Seminar This essential, executive level, conversation consists of a 4 hour deep dive experience into key elements necessary to create a customer centric organization thus convert potential prospects into buying customers and actual customers into raving fans.

Today’s only real strategic weapon against the increasing variables in the market place is your ability to communicate with your target customers at a differentiated level. Creating trust, transparent and sustained value propositions and long lasting connections. One time and every time. But...How do you do that?

Is your business prepared for the future happening right now?

We are not only living in a process of change of times, economics or decade transition. We are in a process of human evolution. Only those that are better informed will be the ones with the ability to identify the opportunities to enhance their business models and adapt to

Fact: Fact: Fact:

86 Billion Dollars were lost last year in The United States due to poor customer experience.

35% of Latin American organizations disappeared for the same reason.

If 80% of the business open today disappeared they would probably not be missed.

What are your facts? the demands of the new “Chief Executive Customer”.

SESSION TOPICS OVERVIEW •Customer Service is a performing art.

•Turning customers into fans.

•Creating an experience scenario.

•A shift in the dynamics of conveniences.

•The voice of the Customer is a standing ovation

100% Satisfaction Guaranteed •Highly interactive and conversational session.

•Individual and Team exercises.

•Short Film forum analysis •Self assessments •Q & A Session *Individual Coaching Sessions might be available upon request.

KAY VALENZUELA ©ALL RIGHTS RESERVED 2013 !

www.kayvalenzuela.com | info@kayvalenzuela.com

About the Program Instructor:

Kay Valenzuela

President to International Customer Service Association LATAM Twice awarded Worldwide Excellence Customer Service Champion

by Service Quality Institute, Leader in the Customer Experience strategic training.

International Key Note speaker, Author, Trainer of Trainers in Strategic Innovation and Customer Experience Design, with over 20 years of corporate experience she helps organizations and executives around the world to enhance their value propositions to their customers with remarkable results.

TESTIMONIALS “Really exceeded my expectations in 360˚̊” Mikele Schechia - Service Director - Tigo - Guatemala “A real expert. She understands the service strategy.Awesome.“ John Tschohl - Customer Service Guru - U.S.A. “We attend to seminars all the time but I had never lived an experience like this. Amazing! Carlos Conde - Owner - Coris April - Panamá “This tools will help me in many different areas, corporate and personal. Her energy and passion are so contagious you feel that you can accomplish just about anything.” Larissa Hernández - HR Head Officer Seguros Banreservas - Dominican Republic

For more information on how to bring this amazing experience into your own business please contact:

KAY VALENZUELA ©ALL RIGHTS RESERVED 2013 !

www.kayvalenzuela.com | info@kayvalenzuela.com