It’s Time for a Better, Smarter Path

New patient statements and a convenient, online patient portal are coming in early 2020! RevSpring is an expert in consumer engagement in healthcare and accounts receivables management. We know how to engage consumers who are reluctant to pay, in environments where compliance and regulation knowledge are critical, and when cost pressures compete with results.

BETTER OUTCOMES AND BETTER EXPERIENCE — FOR YOU AND YOUR CUSTOMERS.

RevSpring (formerly Apex Revenue Technologies) provides solutions that will give DCA fl exibility in editing our patient statement messaging, secure electronic statements, and intuitive online payment portal functionality that will be integrated with our legacy practice management systems (Denticon and QSI).

DCA worked with RevSpring to develop new patient statements, migrate all printing and mailing of statements and letters to RevSpring’s production facilities, and implement RevSpring’s online billing features with a single-sign-on (SSO) connection to their patient portal.

THE NEW STATEMENTS WILL PROVIDE MORE CLARITY IN THE CHARGES LISTED AND AMOUNT OWED BY THE PATIENTS, AND ACTIONABLE MESSAGING THAT BETTER DEFINES THEIR ONLINE BILLING OPTIONS.

The billing features powered by RevSpring’s mySecureBill ® technology extend mobile payments, online payments, electronic delivery of statements, and access to billing history directly to our patient’s account—providing a better experience for the patients and higher enrollment rates for DCA.

Additionally, we have the option to utilize RevSpring’s recurring payments technology in myEasyView ® for the facilitation of payment plans, allowing our dental offi ces to keep payment plans in-house and maintain control of the fi nancial care and support their patients are receiving. DCA will also utilize RevSpring’s quick-pay option via mySecureBill ® that allows patients to make a payment without creating or logging into a DCA account. This functionality makes online payments more accessible to patients. DCA is working closely with RevSpring to enhance their patient messaging strategy which delivers targeted messaging campaigns for a tailored and more successful patient fi nancial engagement strategy. Five primary goals are being developed that will have a signifi cant impact on the offi ce’s fi nancial health and adhere to their high standard of patient support and empathy:

• Improve the total amount of dollars paid per patient statement • Improve the number of payments made on fi rst cycle charges • Promote payment plans to those that cannot pay in full • Increase e-payments made directly by patients • Target smaller balances that are more feasible to pay

In addition to the strategic messaging campaigns, changes are being applied to the statements to enhance their clarity and understandability. Also, messaging on the website, the payment portal, and in patient emails will be enhanced to provide a more cohesive online experience for patients.

This revenue cycle enhancement is expected to decrease our statement costs, increase patient collections, and decrease bad debt.