IT’S TIME FOR A BETTER, SMARTER PATH
New patient statements and a convenient, online patient portal are coming in early 2020! RevSpring is an expert in consumer engagement in healthcare and
DCA is working closely with RevSpring to
THE NEW STATEMENTS WILL PROVIDE MORE CLARITY IN
enhance their patient messaging strategy which delivers targeted messaging campaigns for a tailored and more
accounts receivables management. We
THE CHARGES LISTED AND
know how to engage consumers who
AMOUNT OWED BY THE
strategy. Five primary goals are being
are reluctant to pay, in environments
PATIENTS, AND ACTIONABLE
developed that will have a significant
where compliance and regulation knowledge are critical, and when cost
MESSAGING THAT BETTER
pressures compete with results.
DEFINES THEIR ONLINE
BETTER OUTCOMES AND BETTER EXPERIENCE — FOR YOU AND YOUR CUSTOMERS.
BILLING OPTIONS. The billing features powered by RevSpring’s mySecureBill® technology extend mobile payments, online payments, electronic delivery of statements, and access to billing history directly to our patient’s account—providing a better
Technologies) provides solutions that will
experience for the patients and
give DCA flexibility in editing our patient
higher enrollment rates for DCA.
statements, and intuitive online payment portal functionality that will be integrated with our legacy practice management
impact on the office’s financial health and adhere to their high standard of patient support and empathy: • Improve the total amount of dollars paid per patient statement
RevSpring (formerly Apex Revenue
statement messaging, secure electronic
successful patient financial engagement
Additionally, we have the option to utilize RevSpring’s recurring payments technology in myEasyView® for the
systems (Denticon and QSI).
facilitation of payment plans, allowing
DCA worked with RevSpring to develop
plans in-house and maintain control
new patient statements, migrate all
of the financial care and support their
printing and mailing of statements and
patients are receiving. DCA will also
letters to RevSpring’s production facilities,
utilize RevSpring’s quick-pay option
and implement RevSpring’s online billing
via mySecureBill® that allows patients
features with a single-sign-on (SSO)
to make a payment without creating
connection to their patient portal.
or logging into a DCA account. This
our dental offices to keep payment
• Improve the number of payments made on first cycle charges • Promote payment plans to those that cannot pay in full • Increase e-payments made directly by patients • Target smaller balances that are more feasible to pay In addition to the strategic messaging campaigns, changes are being applied to the statements to enhance their clarity and understandability. Also, messaging on the website, the payment portal, and in patient emails will be enhanced to provide a more cohesive online experience for patients. This revenue cycle enhancement is expected to decrease our statement costs, increase patient collections, and decrease bad debt.
functionality makes online payments more accessible to patients.
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