Operations Updates

MIDWEST

David Braddy

Division Vice President, Midwest Midwest

PEOPLE Promotions: Grace Gregson, Regional Manager, IL/IN; Juana Roque, Offi ce Manager, Rayford; Janet Martinez, Offi ce Manager, West 8; Brittany May, Marketing Manager, New Patient Results; Charlie Grandt, Offi ce Manager Colorado Springs Oral Surgery; Mark Grigoletti, Offi ce Manager, Foehr Group; Takisha Rivers, Offi ce Manager, Jeff erson Jeff Bertsch joined DCA as Director of Operations for Arizona and Colorado New Doctors: Dr. Andrew LeQuang, Kingwood; Dr. Ty Greene, Rayford; Dr. Kelechi Nwankwo, Katy; Dr. Jason Hsieh, Orthodontist, Made Ya Smile; Dr. Jose Lopez, Spring Cypress; Dr. Kefei Duan, St Claire Shores; Dr. James Harris, Oral Surgery, South Bend Adult; Dr. Shamsa Khan, South Bend Adult; Dr. Joseph Cellini, South Bend Adult; Dr. Mark Habermeyer, East Peoria; Dr. Delna Skariah, East Peoria and Dunlap New Offi ce Managers: Jeremy Yates, Pearland; Bernadette Banuelos, Cypress; FaLeicia Taylor, Sienna Plantation Promotions: Grace Gregson, Regional Manager, IL/IN; Juana Roque, Offi ce Manager, Rayford; Janet Martinez, Offi ce Manager, West 8; Brittany May, Marketing Manager, New Patient Results; Charlie Grandt, Offi ce Manager Colorado Springs Oral Surgery; Mark Grigoletti, Offi ce Manager, Foehr Group; Takisha Rivers, Offi ce Manager, Jeff erson Operations for Arizona and Colorado New Doctors: Dr. Andrew LeQuang, Kingwood; Dr. Ty Greene, Rayford; Dr. Kelechi Nwankwo, Katy; Dr. Jason Hsieh, Orthodontist, Made Ya Smile; Dr. Jose Lopez, Spring Cypress; Dr. Kefei Duan, St Claire Shores; Dr. James Harris, Oral Surgery, South Bend Adult; Dr. Shamsa Khan, South Bend Adult; Dr. Joseph Cellini, South Bend Adult; Dr. Mark Habermeyer, East Peoria; Dr. Delna Skariah, East Peoria and Dunlap Jeremy Yates,

GROWTH Brace Yourself Orthodontics, Indiana Cordon Orthodontics, Arizona East Valley Implants and Periodontal Center, Arizona Colorado Springs Oral Surgery and Pueblo Oral Surgery, Colorado Austin Children’s Dentistry, Texas South Texas Orthodontics, Texas

PRACTICE FIRST Central Midwest Region converted to Denticon Expanded General Dentistry practice in Birth and Fletcher Orthodontics, Texas Improved call answer performance in Midwest Division to better serve new patients Birth and Fletcher Orthodontics, Texas Midwest Division to better serve new patients Denticon

ENGAGEMENT & SUPPORT Implemented Employee of the Month in Made Ya Smile practices Held Implant and Endo continuing education events for providers Established hygiene mentoring programs to support hygiene providers with the assistance of Glory Grossbard Implemented Employee of the Month in Made Ya Smile practices Held Implant and Endo continuing education events for providers Established hygiene mentoring programs to support hygiene providers with the assistance of Glory Grossbard

SOUTHEAST

André Kellogg

Division Vice President, Southeast Southeast

PEOPLE Promotions: Tina Taylor, Offi ce Manager, Imagix Alpharetta; Kayla Porter, Offi ce Manager, Hickory Flat Sue Lortie is taking on role of regional manager for the GA1 region New Doctors: Dr. Maher Bourbia, Dunwoody; Dr. Kimberly Atherton, Imagix Roswell; Dr. Bush, Hickory Flat; Dr. Liudmila Poznyak, Imagix, Johns Creek; Dr. Abby Halpern, Virginia Dental Center; Dr. Amy Hassan, Virginia Dental Center; Dr. Osama Odeh, Dental One Woodbridge; Dr. Jen Matika, Little Neck; Dr. Emmy Garcia, Little Neck; Dr. Winnie Yeung, Dental Specialty of Chesapeake; Dr. Rodney Krzyhanovsky, General Booth; Dr. Alhabashi, Atlas Walk New Offi ce Managers: Megan Negrete, Fair Oaks; Diane Winters, Imagix Norcross Dunwoody; Dr. Kimberly Atherton, Imagix Roswell; Dr. Bush, Hickory Flat; Dr. Liudmila Poznyak, Imagix, Johns Creek; Dr. Abby Halpern, Virginia Dental Center; Dr. Amy Hassan, Virginia Dental Center; Dr. Osama Odeh, Dental One Woodbridge; Dr. Jen Matika, Little Neck; Dr. Emmy Garcia, Little Neck; Dr. Winnie Promotions: Tina Taylor, Offi ce Manager, Imagix Alpharetta; Kayla Porter, Offi ce Manager, Hickory Flat manager for the GA1 region New Doctors: Dr. Maher Bourbia,

GROWTH Quality Orthodontic Care, Georgia North Point Periodontics and Dental Implants, Georgia Dental One Associates Woodson Square extended hours Dental One Associates Kennesaw, GA added Saturday hours Imagix Alpharetta, GA extended hours Implants, Georgia extended hours added Saturday hours

PRACTICE FIRST Internal referral campaign to drive DCA referrals to DCA specialists Problem Solving Workshop in Georgia World Class Hygiene in Georgia Opioid Crisis Training in Georgia market OSHA Training completed Align Technology dinners in all Southeast markets referrals to DCA specialists markets

ENGAGEMENT & SUPPORT Held Town Hall Meeting in Atlanta Held Listening Sessions in Georgia Invisalign seminars for Dr. Gluck’s Johns Creek location eld Town Hall Meeting in Atlanta Creek location H

NORTHEAST

Joe Eckerle

Division Vice President, Northeast Northeast

PEOPLE Promotions: Jeff Wingfi eld, Regional Manager, Maryland North New Leaders: Beth Wynacht, Regional Manager, Maryland South; Yarellys Torres, Regional Manager, New Jersey Promotions: Jeff Wingfi eld, Regional Manager, Maryland North New Leaders: Beth Wynacht, Regional Manager, Maryland South; Yarellys Torres, Regional Manager, New Jersey

GROWTH Top line growth 3.7% Hygiene growth 9% Pennsylvania expansion Massachusetts expansion

Massachusetts Denovo opening PDA Dental affi liated Conducted eight patient seminars

PRACTICE FIRST Created Smart Scheduling process for enterprise rollout Improved aesthetics in over 20% of Northeast offi ces Added new technology in over 25% of Northeast offi ces Conducted Customer Service Training at all Northeast offi ces enterprise rollout Northeast offi ces all Northeast offi ces Northeast offi ces

ENGAGEMENT & SUPPORT Initiated “Employee Appreciation Program” Voted Best Region for 5 Star Google reviews (Connecticut) Increased employee retention Conducted 3 all employee Town Hall meetings Voted Best Region for 5 Star Google Conducted 3 all employee Town Hall Initiated “Employee Appreciation reviews (Connecticut) Increased employee retention meetings Program”

FLORIDA

Shawna Eury

Division Vice President,

PEOPLE Promotions: Shawna Eury, Division Vice President, Florida Operations; Eduardo Laventman promoted to Division Vice President, Orthodontics; Carissa Willson, Offi ce Manager, Rockledge; Jacqui Lubbers, Offi ce Manager, Mandarin Dental New Arrivals: Dr. Natalya Ivanova in our ADC Clearwater offi ce welcomed a healthy baby boy in September Anniversaries: Amanda Loray, Dental Assistant, ADC Bradenton celebrates 17 years of Service with DCA in July Shawna Eury, Division Vice President, Florida Operations; Eduardo Laventman promoted to Division Vice President, Orthodontics; Carissa Willson, Offi ce Manager, Rockledge; Jacqui Lubbers, Offi ce Manager, Mandarin New Arrivals: Dr. Natalya Ivanova in our ADC Clearwater offi ce welcomed a healthy baby boy in September Dental Anniversaries: Amanda Loray, Dental Assistant, ADC Bradenton celebrates 17 years of Service with DCA in July

Promotions:

GROWTH Boynton Oral & Maxillofacial Surgery & Implant Center, Florida Expanded hours in 65% of offi ces in Florida Continued growth with Sleep Therapy providing additional services within our practices

PRACTICE FIRST Materialized Quick Patient Registration for effi ciency of call handling and improvement of the patient experience Improved call answer performance to serve more patients Implemented Offi ce Manager Meetings to unite the Support Center with the fi eld Introduced Internal Specialty Referral process to meet the needs of our patients and support our providers Actualized Sonicare within our Division to support patient care for effi ciency of call handling and improvement of the patient experience serve more patients to unite the Support Center with the fi eld process to meet the needs of our patients and support our providers to support patient care

ENGAGEMENT & SUPPORT Held North Central Florida Doctor dinner meeting Held Town Hall Meetings in WFL, SEFL and N/NCFL Introduced Dental Assistant engagement to support our teams Sustained momentum with Hygiene coaches by hosting a meeting in partnership with Glory Grossbard momentum with Hygiene coaches by hosting a meeting in Held North Central Florida Doctor dinner meeting and N/NCFL Grossbard to support our teams partnership with Glory

ORTHODONTICS

GROWTH Brace Yourself Orthodontics, IN Pediatric Dentistry & Orthodontics of Midland Park, NJ Quality Orthodontic Care, GA Austin Children’s Dentistry, TX Cordon Orthodontics, AZ South Texas Orthodontics, TX

PRACTICE FIRST Implemented Grass Root Marketing campaign for Identity Ortho. Working on the implementation of an Ortho Dashboard and Reporting Revamped and implemented internal referral program in Main Street Florida. Created Ortho Committee in Florida to determine best practices and the implementation of those across the region. (Pilot program that could be region. (Pilot program that could be Ortho Dashboard and Reporting referral program in Main Street Florida. to determine best practices and the implementation of those across the campaign for Identity Ortho.

ENGAGEMENT & SUPPORT Weekly Cadence calls with regional managers. Initiated visit to practices and held 1:1 meetings with teams and providers to ensure their goals were being met and to support positive relationships. Participated and led presentation in fi rst DCA Ortho Summit Implemented monthly Orthodontic Treatment Coordinator Meetings in order to review policies, procedures, best practices and training for all practices in Florida. (Pilot program that could be implemented across region) Weekly Cadence calls with regional managers. Initiated visit to practices and held 1:1 meetings with teams and providers to ensure their goals were being met and to support positive relationships. Participated and led presentation in fi rst DCA Ortho Summit Implemented monthly Orthodontic Treatment Coordinator Meetings in order to review policies, procedures, best practices and training for all practices in Florida. (Pilot program that could be implemented across region)

Eduardo Laventman

Division Vice President, Orthodontics Orthodontics

PEOPLE Eduardo Laventman, Division Vice President, Orthodontic Operations; Dr. Matt Freedman, Orthodontic Clinical Director and Main Street Florida; Dr. Jorge Vargas, Clinical Director, Main Street Florida Sandra Diez, Jennifer Goodwin and regional managers with Ortho practices in region report into the Orthodontic Operations DVP Division Vice President, Orthodontic Operations; Dr. Matt Freedman, Orthodontic Clinical Director and Main Street Florida; Dr. Jorge Vargas, Clinical regional managers with Ortho practices