Business Intelligence March April 23

Building stronger ties with Scandinavia

Policy

Cleethorpes rides the wave of Levelling Up with £18.4m for upgrades

Sector Focus

Importers are put through their paces on international trade skills bootcamp

resilience and sustainability

Growing your business, building our economy

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It is incredible to say that this is my final President’s Message and that almost one year has passed since I took on this prestigious role.

I am about to hand on the baton to the Vice President, Albert Weatherill, who I know will be a marvellous success.

I will not attempt to precis my last 12 months in the few lines I am allowed here, but I will of course give my thoughts on the highlights (and there have been so many!) of the year at the Chamber’s AGM.

I will however say that, whereas my predecessor Phil Jones did two years through Covid-19 and will forever be known as the Covid, Zoom, WFH President, I am probably going to be labelled as the Presidency of the Ukraine War, rising interest rates and three Prime Ministers!

It’s never dull and I sincerely hope that Albert steers us into much calmer waters in his year ahead.

Good luck Albert, whatever happens, I hope you enjoy the responsibilities as much as I have.

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DISCLAIMER

Business Intelligence is produced on behalf of the Chamber by Kemps Publishing Ltd and is distributed to members and leading businesses without charge. The Chamber and the publisher are committed to achieving the highest quality standards. While every care has been taken to ensure that the information it contains is accurate, neither the Chamber nor the publisher can acce pt any responsibility for any omission or inaccuracies that might arise. Views expressed in the magazine are not necessarily those of the Chamber or the publisher. This publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format without prior written permission of Kemps Publishing Ltd.

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Big Interview

Phil Ascoughof Ascough Associates talks to Paul Cooper who’s unique insight into the wellbeing of businesses is freely available to Chamber members during meetings.

Taking a closer look at a business from the inside out

With a skill set shaped by his years as an auctioneer and, more recently, valuing and selling assets after insolvency, Paul Cooper is able to form a more accurate picture than most of when a business is going, going and then gone.

What is often overlooked by many is that Paul’s insight is freely available through his role as Chair of the Chamber’s North Lincolnshire Area Council and his seat on Chamber Council. When times are hard, he says, it can pay to open up a bit, share experiences and learn from others around the table.

He said: “I was invited onto the Area Council because, through our work, we had a reasonable handle on which sectors may or may not be under-performing. People should make an effort to attend and they should be honest if they are struggling because there is a lot of knowledge around the table and most of the time it is free.”

Armed with a degree in economics, he started with an antique auctioneer and passed the Fine Art and Antiques examinations of the Incorporated Society of Valuers and Auctioneers before joining DDM Group and requalifying with the Royal Institution of Chartered Surveyors to work in machinery and business assets.

Paul said: “They told me they had a pressing need in plant and machinery and I would have to decide which route to take. It was more interesting – finding yourself in a steelworks today, a railway yard tomorrow and a fish factory the day after and then whatever else it might be.”

The decision of Paul and his colleagues to buy themselves out of DDM in 2000 brought independence and growth as CJM Asset Management, which became part of Eddisons in 2018.

Paul said: “We had our headquarters in Scunthorpe and we transformed the business from a local insolvency firm into chartered surveyors working nationally and internationally, focusing on assets disposals and factory closures with blue chip companies.”

He admits that people aren’t generally pleased to see him but he is swift to add that there are two sides to the coin: “Because we do a lot of asset disposals we are seen

A curious case study concerns the sale of assets from a business which repaired and maintained ice cream vans. How, after one of the hottest summers in the history of ice cream, could such a business find itself in liquidation by December? Paul wasn’t too close to this particular case, which was handled by one of his colleagues, but he noted there are various reasons why a business might fail, and one factor stood out with this one.

He said: “Some businesses are remarkably obscure. Why would you only repair ice cream vans? There must be loads of vans that are refrigerated but they specifically only did ice cream vans.”

A Lincolnshire lad, Paul went to school in Market Rasen and then, with jobs in short supply, headed to Cardiff University.

He recalls: “I looked around for a job but there was nothing particularly thrilling. It was 1991 and the country was in the depths of the biggest recession we were ever going to see until the next one!”

‘Because we do a lot of asset disposals we are seen as a bit of an angel of doom but it’s just part of the natural business cycle’

ABOVE: The antiques sales can be a bit quirky, but the real excitement comes from the unpredictable business world

LEFT: Some auction lots are more sought after than others!

as a bit of an angel of doom but it’s just part of the natural business cycle. Sometimes we might be selling the contents of a factory or part of a factory so they can refurbish it and put some bigger or more modern equipment in.

“When Woolworths failed everybody said they couldn’t believe it. But then you see the mill buildings from the 1930s which ceased to trade by the 60s because the work had gone elsewhere and you think about the investment made in those buildings and the future uses.

“The older companies maybe don’t keep up with technology or with the newer, leaner companies which take a share of the market. We are recycling these assets in the business community so people can use them to redevelop or to start another business.”

Technology has also driven change on the auction side of the business, with the traditional saleroom itself now something of a relic.

Paul said: “The last traditional auction I did was in 2012 and since then I have been purely online. It became apparent that the serious punters were all online because that enabled them to be in several showrooms on the

same day. One day I came off the rostrum and someone walked in to pay for an oriental carpet they’d bought. They only lived 10 minutes away but still joined the sale online, setting up a laptop in their kitchen.

“We still do a few antique sales and get some unusual items, often from people’s estates. Things like First World War medals, a tin of Christmas chocolate from the Boer War with the contents still intact. We had a sale of ginger beer and water bottles that had been dug out of a farm tip in Old Clee.

“Traditional antiques are difficult to sell but people collect stuff and markets seem to be rocketing – they got quite a boost during lockdown because people had time to spare and cash to spend.”

The antique sales bring a bit of quirkiness to Paul’s workload but the real excitement comes from the unpredictability of a changing business world.

He said: “Nearly all the work is insolvency based asset valuations and sales for blue chip firms and ownermanaged SMEs. My day-to-day work is essentially a different episode of Inside the Factory.”

Chamber Policy

Hull & Humber Chamber of Commerce is the collective ‘voice’ of business across the Humber region representing the views and interests of our Members at local, regional and national levels.

Equinor advances low-carbon project...

Energy company Equinor has awarded a Front-End Engineering Design (FEED) contract for H2H Saltend to Linde Engineering, and an operation and maintenance service contract to BOC.

Linde Engineering together with BOC, both Linde companies, participated in a design competition to provide proposals for FEED with options for Engineering, Procurement and Construction (EPC) and Operation and Maintenance for the first five years.

‘It will help to reduce the park’s emissions by up to one third’

H2H Saltend is a 600-megawatt low carbon hydrogen production plant with carbon capture, the first of its kind and scale, helping to establish the Humber as an international hub for low carbon hydrogen. The plant design will use Linde Engineering’s hydrogen and air separation technologies, which will be combined with UK-based Johnson Matthey’s LCH technology. The plant will be operated and maintained by BOC.

Due to be operational by 2027 and sited at the energy intensive Saltend Chemicals Park, to the east of Hull, it will help to reduce the park’s emissions by up to one third.

To achieve this, low carbon hydrogen will directly replace natural gas in several industrial facilities reducing the carbon intensity of their products, as well as being blended into natural gas at the Equinor and

SSE Thermal’s on-site Triton power station. The amount of CO2 stored will be around 890,000 tonnes per year equivalent to taking about 500,000 cars off the road annually.

H2H Saltend is the kick-starter project for the wider Zero Carbon Humber scheme, which will provide regional infrastructure from Easington to Drax.

The infrastructure will transport hydrogen to industrial customers seeking to reduce their emissions whilst also capturing carbon dioxide for safe sub-sea storage as part of the East Coast Cluster.

These proposals aim to make the Humber, currently the UK’s most carbon intensive industrial region, net-zero by 2040.

The project also forms part of Equinor’s wider ‘Hydrogen to Humber’ ambition to deliver 1.8 gigawatts of low carbon hydrogen production within the region, nearly 20% of the UK’s national target.

Linde is a global leader in the production, processing, storage and distribution of hydrogen.

Asbjørn Haugsgjerd, Equinor’s Project Director for the H2H Saltend project, said:

“We are delighted to be working alongside Linde, who have demonstrated their expertise and commitment throughout the rigorous selection process over the last year and through their previous work with this technology and operations.”

Visit: www.equinor.co.uk

...and asks for public feedback on plans

Equinor welcomed the public to view plans and provide feedback as part of the third and final round of public consultation on the proposed development of an innovative lowcarbon hydrogen facility in the region, the Hydrogen to Humber (H2H) Saltend project.

The company presented information on the role of the project and its contribution to the development of a lowcarbon future for the Humber and East Coast regions. The public consultation also provided details of the proposed scheme design and findings from the Environmental Impact Assessment being used to inform the development of the H2H Saltend project.

Consultations were held at various locations around the area, including Hull City Hall, Hedon Town Hall, Paull Village Hall and Preston Village Hall, Main Street, Hull HU12 8SA.

An online version of the public consultation can be accessed via the website: www.equinor.com/energy/h2hsaltend

The Equinor team at the consultation at Hull City Hall (left to right): Susannah Betts, Permitting Manager; Hege Ebeltoft, HSE Manager; Richard Royal, Public Affairs & Communications and Derek Ho, Facilities Project Manager

Saltend Power Plant

Dream a dream of awards night glitz

The 2023 Black Tie

Northern Lincolnshire Business Awards

Gala Dinner & Presentation Evening will be held at The Baths Hall on Friday 12 May.

The evening will see the presentation of all the awards, a three course dinner with coffee and a professionally staged Les Miserables after dinner show with appearances from Grimsby Institute Performing Arts students, who will also supply foyer entertainment along with students from North Lindsey College. Applications for tickets are now open. They will be sold on a first come first served basis. A number of tickets will be held back for nominees.

Don’t miss a wonderful night of celebration, networking and entertainment. We want to give our Northern Lincolnshire winners and nominees the very best evening possible and would love you to be a part of that. Tickets can be bought by any Northern Lincolnshire business person or business wishing to be part of the celebrations.

To apply please visit: www.nlincsba.co.uk

Cleethorpes is riding the wave of Levelling Up

The Chamber of Commerce has welcomed the £18.4m award of Levelling Up funding for Cleethorpes which will see major upgrades and redevelopment in key areas of the resort.

Act quickly to get your share of the Prosperity Fund

Over 140 gathered at Baths Hall Scunthorpe for the launch of the UK’s Shared Prosperity Fund in North Lincolnshire. The event, organised by North Lincolnshire Council, was supported by the Chamber.

Businesses need to act quickly to secure the funding. Check out Investinnorthlincolnshire.com for further information

David Hooper, the External Affairs Director for the Chamber, said: “This is fantastic news for Cleethorpes, plans for the improvements are already in place, so this will quickly make the town a better place to live, work and visit. I can't wait to see the Market Square and other schemes come to fruition.”

In what North East Lincolnshire Council described as a major step forward in securing more than £18.4m of Levelling Up grant monies for the resort, the delighted council leader, Cllr Philip Jackson (pictured), said work would now begin at pace to kickstart this section of the Cleethorpes masterplan, which was spearheaded by Wayne Hemingway MBE of HemingwayDesign and extremely well received locally.

The Cleethorpes bid incorporated schemes identified in the Cleethorpes’ Masterplan as important strategic development locations,

and deliverable within the timescales.

The area of focus for the bid was Market Place, Sea Road and Pier Gardens, which were three initial projects identified in the Think Cleethorpes Masterplan, developed alongside the local community to deliver the projects that they wanted to see, and adopted last year.

The key vision is to reintroduce the historic Market Square, creating a safe and flexible space that can accommodate markets, festivals and associated retail events, which will encourage outdoor dining, and provide a healthier, more pleasant environment.

The successful funding bid will also support the redevelopment of the Sea Road site which received planning permission for a new building and is currently being marketed.

‘We’re working hard to make sure that the money spent in this borough is to the benefit of everyone living and working here’

Paul Cooper, Chair of Chamber in North Lincolnshire and Abdi Farah, Business Engagement Officer with NLC, on the Chamber’s stand at the event

MP shares ideas on how UK can achieve net zero in report

Former Conservative Energy Minister, Chris Skidmore MP, has published a powerful review on how the UK can deliver and implement net zero policies effectively and efficiently across the country, making more than 130 recommendations in his 330-page report.

Chamber Chief Executive, Dr Ian Kelly, welcomed the report from the former Energy Minister. He said: “Chris Skidmore’s Net Zero review reflects exactly what Humber businesses are thinking about the economic opportunities and the environmental need to go much further and faster as we seek to move from the dirtiest carbon cluster region in the UK towards being an exemplar of best practice.

“The stop start policies of the last few years on green investment must now be replaced by calm consistent but increasingly speedy policy making by our new Prime Minister and indeed Labour if they win the next election.”

‘Chambers

There is an opportunity to change Pier Gardens, retaining the Victorian heritage and feel, but making it more attractive. In the masterplan consultation, people wanted to see more made of the gardens, with additional seating, planting to increase biodiversity, and improved areas for children’s play, events and performances, and spaces for reflection and contemplation.

Cllr Jackson continued: “Over the last few years, we’ve secured in excess of £70m into North East Lincolnshire, underpinned by an ambitious vision for the growth and regeneration. We’re working hard to make sure that the money spent in this borough is to the benefit of everyone living and working here.

“The changes we continue to spearhead in the resort, and which we can now continue with the support of the LUF monies, are also vital when it comes to reflecting the aspirations of our residents and visitors, for our young people to enjoy positive futures, and in our ability to attract new and retain good businesses in an attractive coastal town.”

The Skidmore report reinforces many of the points made by Humber business leaders to the Shadow Energy Secretary Ed Miliband when he visited the Chamber’s head office in Hull recently. Mr Miliband, was impressed by the ambition of energy and renewables business leaders in the Humber to cut their carbon outputs and promised to support efforts to speed things up in Westminster and Whitehall. For the full story visit hull-humber-chamber.co.uk

The Hull and Humber Chamber is among those leading on tackling the carbon zero agenda of the 53 Chambers in the UK network given the scale of heavy industry and energy activity on the Humber banks.

Alex Veitch, the Director of Policy & Public Affairs at the BCC, said: “The review published by Chris Skidmore is a significant document and provides us with a substantive overview of the progress to date on meeting the UK’s Net

Zero ambition. Importantly, it includes recommendations on what must be done. Many of these measures are pragmatic and realistic, which will be welcomed by businesses.

“The British Chambers of Commerce has long campaigned for the Government to provide SMEs with energy saving support and advice. It is good to see this action included in today’s report.

“We also welcome the focus on the importance of decentralised decision making in the fight against climate change. More and more Net Zero action will have to take place locally and regionally over the coming years. This report emphasises how power must be put into the hands of local communities in order to achieve our 2050 target.

“Chambers of Commerce across the UK, like the Hull & Humber Chamber, were heavily involved in COP26 discussions, and they are proud of the role they are playing in making the UK a world leader in environmental sustainability. This review stresses the importance of retaining our global standing and Chambers of Commerce will continue to work hard to ensure the UK is a global pioneer in green innovation, technology and enterprise.

“There remains a long way to go. For example, the report acknowledges pressures on SMEs to move to Net Zero, but more ambitious tax incentives than those proposed, and additional funding support, will be required to help address this.

“We will be continuing to work with Government to ensure we meet the UK’s Net Zero target, and ensure businesses reap the many benefits along the way.”

of Commerce will continue to work hard to ensure the UK is a global pioneer in green innovation, techn ology and enterprise’

Member News

The latest news, success stories and updates from members of Hull & Humber Chamber of Commerce.

There’s still time to book tickets for Business Excellence Awards

The 2023 Goole and Howdenshire Business Excellence Awards will take place on 14 April at Goole Academyand there’s still time to book a table or buy tickets.

Organised by a committee of volunteers from the local business community, the Goole and Howdenshire Business Excellence Awards are staged in partnership with Hull & Humber Chamber of Commerce.

Following the untimely death of television presenter Harry Gration, who had compered the annual event since it was first launched, this year’s awards ceremony will be hosted by Blair Jacobs, a former presenter for BBC Radio Humberside.

The black tie event includes a drinks reception, a three-course meal, entertainment and the ceremony itself, when the winners of this year’s awards will be announced.

For tickets and more information, please visit: www.goolebusinessawards.co.uk

Afternoon tea on events calendar menu

One of the region’s leading charities has announced details of its 2023 events programme with four fantastic fundraisers lined up in partnership with a top dining and drinking destination.

The Daisy Appeal has joined forces with The Manor Rooms on The Drewton Estate near South Cave for a series of performances and participation in support of the campaign to provide a Molecular Imaging Research Centre (MIRC) which has been built at a cost of £8.8m and will transform detection techniques for serious medical conditions including cancer, heart disease and dementia.

Guests are invited to dress up for the occasion when the programme kicks off with a Mad Hatters’ Gin Afternoon Tea Party over the Easter weekend. The event will be held on Sunday 8 April, opening with a G&T reception sponsored by Hooting Owl Distillery and then continuing with a Mad

Hatter- style afternoon tea featuring a magician, a sweetie table and a fundraising raffle. Tickets are priced at £40, which includes a £5 donation to the Daisy Appeal. The Manor Rooms will also host a big school’s out celebration with a summer BBQ disco on Saturday 22 July. Beverley-based

singer Lillie Kerman will take the stage on Saturday 21 October with her Adele tribute show featuring some of the favourites from the award-winning artist’s array of global hits. A Masquerade Ball in aid of the Daisy Appeal will take place on Saturday 11 November 2023.

Claire Levy, Daisy Appeal Fundraiser, said: “We were delighted when we were able to announce our partnership with The Manor Rooms, which is a wonderful venue, and we are absolutely thrilled to have such a fun and varied programme of events.”

Carl Richardson, Senior Team Leader at The Manor Rooms, said: “We are delighted to be supporting The Daisy Appeal, which is our chosen charity for 2023. There are some super exciting events lined up, adding fun and entertainment while raising awareness and vital funds to support the appeal.”

Visit: daisyappeal.org

All the winners of last year’s awards

Daisy Appeal Fundraiser Claire Levy

Lord Mayor and Council Leader join Patrons for jolly festive lunch

The Chamber’s Patrons were welcomed to a festive lunch in Hull’s Guildhall just before Christmas as a thank you for the extra support they give to the Chamber.

Always a glittering occasion, guests were welcomed by the Lord Mayor of Hull, Cllr Christine Randall and her Consort, Cllr Chris Randall, before sitting down to a festive lunch in the elegant and historic Lord Mayor’s Parlour.

Chamber Vice President Albert Weatherill gave a witty and entertaining address, before thanking the Lord Mayor for her hospitality in hosting the Chamber and its Patrons in what is now an annual tradition.

Albert highlighted that in the wider Humber region there was a lot to be jolly about with so much remarkable development going on, which is seeing MPs beating a path to the Chamber’s door to discuss what is happening in the Humber, and what needs to happen next.

“The Chamber champions all business causes and it’s a marvellous organisation,” he said. “Most of us here at today’s lunch are employers who create jobs and put money into the economy, and we should be very proud of being part of that and should give ourselves a pat on the back!”

In response, the Lord Mayor thanked Albert, and said she was delighted to offer a warm welcome to the Parlour for the Patrons’ Lunch. She said the Chamber has a proud history, with many eminent Past Presidents who had played a major role in the region’s development.

Flowers to show appreciation

“The Chamber’s business voice is so powerful and so necessary to bring funding to this region and the only way forward is to work together with both banks of the river. The Chamber provides a valuable contribution in supporting its members and building our local and regional economy.”

The Mayor added: “On a personal note, I hope the Chamber goes from strength to strength, continuing to provide support for its members, helping them to create sustainable jobs which will sustain a healthy regional economy for all of our futures.”

Cllr Mike Ross, giving his vote of thanks, said: “It was a pleasure to be here and thanked the Chamber for all that it does to support the business community. The council recognises how important the business community is, particularly when times are as tough as they are at the moment.”

Patronage of the Chamber of Commerce is a higher level of association with the Chamber. Becoming a Patron is a valuable contribution towards enabling the Chamber to provide a wide range of services for our smaller member companies, as well as raising the profile of your own company through additional marketing benefits. Chamber Patronage also carries a PR message, highlighting that your company is viewed as being a successful, established business which is keen to help the local economy.

If you would like to find out more about becoming a Chamber Patron, email David Hooper on d.hooper@hull-humberchamber.co.uk or Janice Harrison on j.harrison@hull-humber-chamber.co.uk

A bouquet of flowers was presented by North East Lincolnshire Chamber Chair Irene Keal, to Northern Lincolnshire Manager Anne Tate, by way of a ‘thank you’ for her help and support during her year of office in 2022. The picture was taken at the Patrons’ Lunch, at The Guildhall in Hull.

The Lord Mayor welcomes the Chamber and its Patrons to the Guildhall for lunch Picture Kevin Greene Photography

Chamber membership now includes five new advice lines –

HR, Legal, H&S, tax and VAT

Three document libraries – HR, H&S and legal – almost 800 template documents plus lots more information

The Hull & Humber Chamber of Commerce has invested in its membership offer and has recently launched four important new services to support Humber businesses which are now included as part of the Chamber package.

Chamber HR, Chamber H&S, Chamber Legal and Chamber Tax are all now available to members and are free to use as often as they like.

Chamber members also have access to a huge library of around 800 downloadable documents and templates covering employment, health and safety, tax and legal matters.

All the new services can be accessed by one phone number which gives members immediate advice and support via five advice lines – HR, H&S, Legal, Tax and VAT

These new services represent a major investment by the Chamber in its membership offer. The services are part of a national scheme provided by Quest with 45,000 UK Chamber of Commerce users.

David Hooper, The Chamber’s External Affairs Director, said: “Businesses are facing challenging times at the moment and these new services offer excellent support to all businesses, whatever size they may be. I believe these new services will protect our members, help them stay compliant, particularly with issues around Covid-19 like HR and H&S requirements, and give th em peace of mind.

“Our new services are employer focused, so the HR line for example, can help businesses deal with redundancy procedures, appraisals or disciplinary procedures and comes with access to experienced advisors for hand-holding support when they need it, or provide access to documents which are regularly updated to reflect the latest rules and regulations.

“The Health and Safety package offers unlimited advice and access to documents like H&S policies, risk assessment templates and the offer of free One2One reviews. Chamber Legal provides unlimited access to experienced

legal advisors and a library of documents, while Chamber Tax provides access to tax and VAT advisors who can be a great help at tax return time!”

Chamber Chief Executive Dr Ian Kelly said: “We are delighted to be able to include these excellent new benefits as part of our membership package. They provide expert advice and support on many key aspects of running a business and I would encourage our members to make good use of these new, premium services.”

Members only can call 01455 852037 for immediate support and assistance.

For more information, contact the Hull and East Yorkshire office: 01482 324976 or email j.harrison@hull-humberchamber.co.uk, or the Northern Lincolnshire Office: 01472 342981 or email a.tate@hull-humber-chamber.co.uk

Hull chosen to host major conference

This year, the city of Hull will be the central focus for the Ground source Heat Pump Association annual AGM, Conference and Charity Dinner.

Now in its third year in a revamped format, the conference consists of external speakers from the both UK and overseas.

Hull was also chosen due to its affinity in delivering a Net Zero solution to the Yorkshire and Humber region. Recognised as the Energy Estuary in Westminster thanks to its burgeoning renewables industry, Carbon Capture and Storage schemes, the Humber is at the cutting edge of the drive to Net Zero.

Stephen Bielby, Operations Manager at the GSHPA, said: “We are delighted to be bringing our event to the city of Hull for the first time.

“As well as making us feel very welcome, Hull seemed to resonate with our own common objective of delivering Net Zero solutions to commercial businesses as well as to homeowners.

“We also have a fantastic line up of speakers this year that will see some favourites returning as well as some new speakers who are specially flying in from overseas to join us and address our audience.”

The event is taking place on Friday 29 September at the Double Tree by Hilton in Hull. A separate charity dinner to raise money

for Teenage Cancer Trust and WWF is also being run separately in the evening and will feature Colin Manford (Jason’s little brother), live music, casino tables and much more.

Employers warned of tough pension regulations

A change to workplace pensions which has caused sleepless nights for countless employers over the last 10 years is back on the agenda.

Ben Stephenson, of Hull-based Investment Technique, said the Government, in the guise of The Pensions Regulator (TPR), is planning to get tough with employers who have fallen foul of automatic enrolment, whether by missing deadlines or by making other errors.

TPR is continuing its campaign to raise awareness of the scheme, with employers facing escalating fines for non-compliance. At the same time the body is considering opening the service to more people by reducing the qualifying age from 22 to 18 and by abolishing the lower earnings limit for contributions.

Ben said: “Auto enrolment is generally viewed as a success given that the percentage of employees enrolled in a workplace pension increased from 41 to 86 between 2012 and 2021. In Yorkshire and Humber it was up from 39 to 85.

“But the Government clearly wants to get more people signed up. The idea of extending eligibility has been under discussion for some

time and pensions advisers are expecting to hear more about that from TPR in March. Fines were introduced in 2014 and the fact that they are still being imposed shows many businesses still don’t know their responsibilities.”

Auto enrolment was introduced in 2012 for firms with 250 or more pension scheme members. By 2016 all businesses with more than one person were required to join.

‘The Government clearly wants to get more people signed up’

Last November TPR trumpeted the success of its campaign by revealing that in 2021 employees across the UK saved £114.6bn into their pensions – a real terms increase of £32.9bn compared to 2012.

However TPR also revealed it was taking further action against nearly 100 businesses which had paid fines of more than £250,000 between them and were still found to be noncompliant during the first half of 2022.

Ben said: “When auto enrolment was launched TPR gave businesses a lot of leeway

Tickets for both events are available via www.eventbrite.co.uk and various sponsorship opportunities are also available by contacting info@gshp.org.uk

because not all were aware of the importance. Many left it to the last minute, and that might have been because they didn’t understand the issues around enrolling and opting out.

“We became involved as the scheme was being rolled out to small firms and we’re looking after clients with up to 100 employees in a variety of sectors.

“TPR will do spot checks and if they find errors in procedures or with the service provider they will expect the business to start putting things right, so the key is to get ahead of that.”

Ricky Thomlinson (AKA Jim Royale) with GSHPA Chair Laura Bishop and Treasurer Andrea Ellison at last year’s GSHPA Charity Dinner

Ben Stephenson

Freshney Place plans are approved

The planning application for a new market hall, a cinema and other leisure facilities at the Western end of Freshney Place has been approved by the Planning Committee.

Cllr Philip Jackson, leader of the Council, said: “This is good news, and we can now press on with our major plans to improve the town centre, to make them more attractive for people to live and work in.

“We have been working in the background with professional advisers to look at the stores within both Freshney Place and the market

that are likely to be affected, and have been having discussions with them individually about potential relocation within the centre while the works are ongoing.

“We are also looking at how we can use any empty space within Freshney Place in different ways – potentially bringing more of a community focus to the centre to help balance out the changes to retail habits.”

As previously reported, the leisure development will house a new cinema, with local and regional operator Parkway Entertainment Group coming in as an anchor

A Hollywood ending for Grimsby cinema plans

A bright future for the big screen has been predicted by the family behind Cleethorpes’ Parkway Cinema, who are now planning their new Grimsby town centre venture.

Parkway Entertainment Ltd director Richard Parkes is delighted at the news that planning permission has been granted for the redevelopment of the western end of Freshney Place.As reported Parkway E ntertainment Group is set to operate a new cinema planned as part of the redevelopment. This will complement the family’s Cleethorpes venue, which is the UK’s largest independent cinema.

The Freshney Place Market Hall and Leisure scheme aligns to North East Lincolnshire Council’s ambition see a more diverse use of Freshney Place, which it owns, to complement the retail offer.

Richard said: “Parkway is delighted that the plans to reinvigorate Freshney Place continue to move ahead. It’s all about bringing unused retail space back to life and bringing people into the town centre.”

Richard added that while internet shopping had seen a change in buying habits, it was still evident that people wanted to get together socially, and cinema was benefitting from that.

tenant and pledging to provide a great venue to complement its offer in Cleethorpes.

The plans also feature a remodelled entrance to the centre, which will be lined with units for leisure and eateries, and an entrance to a new and transformed Market Hall.

Work to deliver the scheme is likely to begin in the summer, initially stripping out vacant units before demolishing the former BHS building in early 2024 to make way for the new market hall.

The market will continue to operate from its current base until the new market has been built.

“Internet shopping has changed how people buy things, but it hasn’t changed who we arepeople want to gather together, meet friends, spend time with their family. It used to be mainly driven by retail, but now it’s also about leisure. Anything that gives people a good enough reason to stop poking at a phone and go out and do something is a good idea.

“Cinema has supposedly been dead many, many times. TV was going to kill it. So was VHS, then satellite TV, then Netflix, and most

recently Covid. It simply isn’t true. Avatar 2 came out just before Christmas, and it’s already taken more than $2bn worldwide, and has become one of top ten biggest films ever. And anybody who saw Top Gun Maverick on a big screen knows that the cinema experience is not just alive and well, but, with ever better screens and sound, I think it’s probably better than it’s ever been.

“Our new Grimsby cinema will be very different to our Cleethorpes offer. A town centre cinema will have a different feel and style to a big seafront cinema, even if they're offering the same sorts of films, it’ll be a different experience.”

‘The cinema experience is not just alive and well, but, with ever better screens and sound, I think it’s probably better than it’s ever been’

Artist’s impression shows the reinvented western end of Freshney Place with the cinema (back right)

This year's Chamber race day is sure to be a winner for members

Join other Chamber members for a fabulous ‘Day at the Races’ in the Altiors Restaurant at Market Rasen Racecourse on Friday 9 June 2023, 12 noon onwards.This superb day offers a great opportunity to entertain existing clients, develop relationships with potential clients and reward loyal staff for their efforts.

The day includes:

• Raceday Programme

• Table for the day

• Drinks Service

• Three Course a la carte meal

• Tea and coffee

• Full afternoon tea

Book online at: www.hull-humber-chamber.co.uk and look forward to a business day with a difference.

You may even back a winner!

Places are on a first come first served basis so book now.

Broadband provider announces price freeze

East Yorkshire-based rural broadband provider Quickline Communications has reaffirmed its two-year price freeze, removing the fear of cost hikes.

BT has confirmed its annual price increase will be an eye-watering 14.4%, with other major UK broadband providers also set to increase their monthly tariffs within weeks.

In contrast, Quickline is standing by its pledge to customers that the price they sign up to will be the price they pay for 24 months.

Quickline says the fixed price promise will give existing and new customers peace of mind at a time when high energy prices and cost of living challenges are putting household budgets under significant pressure.

Quickline CEO Sean Royce said: “Our twoyear price freeze reflects our commitment to provide affordable and high-quality broadband to rural communities. Our price freeze is not new – it’s something we’ve offered to all our

customers since last year. But, with many major providers set t o raise their prices significantly, many by far more than inflation, we want to let anyone considering joining us know that the price you sign up for will be the price you pay for the next two years.

“We’re urging people who are worried about price rises to get in touch. We’re here to give them the service they deserve at an affordable, fixed price they can trust.”

Visit: www.quickline.co.uk

Sean Royce with some of his team - committed to providing high quality broadband in rural areas

Strengthening trade ties with Sweden

Humber trade links with Scandinavia have traditionally been strong. Not surprising then that contact and collaboration between the Swedish Chamber of Commerce and the Hull & Humber Chamber of Commerce has had an enduring relationship and seen strong collaboration on trade interests over the decades. In fact the Honorary Swedish (and Finnish) Consul in the Humber, Camilla Carlbom-Flinn, sits on the Chamber’s Main Council.

The Swedish footprint in the UK is a solid one with over 1,000 Swedish businesses operating in the UK providing nearly 2,000 jobs. Sweden is the UK’s eighth largest investor, sitting between Canada and Ireland. A study by the SCC showed that Swedish businesses are looking to create nearly 9,000 UK jobs within the next five years.

The Swedish imprint is growing and the Humber area, already a region with more than its share of Swedish businesses and trade interest, is well placed to capitalise on the trend. Indeed the Swedish shipping line Stena Line has recently committed to a 50 year deal with Associated British Ports and together they will build a new terminals and berths at Immingham, meaning a £100m commitment.

The Chamber was delighted then to receive an

invitation to meet up for talks with Camilla and Saga Palmer, Marketing Executive at the Swedish Chamber for the UK, who was in the region to report back on opportunities for Swedish inward investment and explore collaboration in promoting trade both to and from Sweden.

Discussions also centred on how the two Chambers could work more closely together. The visit also provided the backbone for a dedicated edition of the Swedish Chamber’s magazine focusing on Humber opportunities.

In attendance was Chamber President Mike Whitehead, Deputy President and Chair of the

Shipping Committee, Albert Weatherill, and Chamber CEO Ian Kelly.

President Mike Whitehead commented: “It was an absolute pleasure to meet up with both Camilla Carlbom-Flinn and Saga Palmer and provide information on opportunities for Swedish businesses in the Humber region. Cheap land, a heavy renewables focus and the UK’s biggest Freeport prospect all serve to increase our attractiveness for Swedish investment.”

More information on the Swedish Chamber can be found at www.scc.org.uk

Exploring the power of the Purple Pound

An accessibility expert has secured the input of British Chambers of Commerce (BCC) to help him get the message out to businesses about making premises, products and services more accessible.

Ian Streets, Managing Director of About Access, has published the fifth in a series of ebooks which share insight on the bottom line benefits of making your business more accessible – and which also warn of the possible consequences of falling foul of regulations.

The new edition also features a foreword by Jane Gratton, Head of People Policy at BCC, who asserts that promoting diversity and inclusion is key to tackling major business challenges, including skills and staff shortages.

Ian founded About Access in 2 006 and works internationally to offer consultancy and accredited practical advice on disabled access for a wide range of businesses and public bodies.

The spending power of disabled people is known as the Purple Pound and adds up to around £274bn every year in the UK alone. The About Access ebook sets out to raise awareness of where businesses might be falling short of standards and what they can do about it.

Ian came up with the idea of approaching the BCC for input after he attended the Chamber lunch in September 2023 with Director General Shevaun Haviland, who

spoke about the impact on business of staff shortage and the need for greater commitment to training and development.

In her foreword to the ebook, Jane Gratton highlights the value of the Purple Pound and the report from global social movement Purp le Tuesday that 54% of disabled people will not revisit a venue that has inaccessible toilets, while 48% will avoid places with inaccessible entrances and store navigation.

Ian said: “I am immensely grateful to Jane Gratton and BCC for providing the foreword to our latest ebook. An essential part of our work is to raise awareness within the business community of the issues around poor accessibility, and t he opportunities for all which arise from getting it right. It is reassuring therefore to have that message reinforced by such a respected organisation as the BCC.”

The ebook can be viewed and downloaded free of charge from aboutaccess.co.uk

‘It was an absolute pleasure to meet up with both Camilla Carlbom-Flinn and Saga Palmer’

Pictured (left to right): Saga Palmer, Mike Whitehead, Camilla Carlbom-Flinn, Albert Weatherill and Ian Kelly

Ian Streets’ new ebook features a foreword by Jane Gratton from the BCC

AaGlobal reveals new brand as firm sets its sights on the future

A leading language services business has unveiled a bright new brand created to celebrate the completion of 30 successful years in business and to reflect the modern approach to serving clients worldwide.

AaGlobal was founded in 1992 when Kirk Akdemir opened an office in the extension of his home in Worcester.

At the time the only translation offered was Turkish, but within eight years the company had taken over the entire house, grown to a team of four and built a network of 100 translators working in 10 languages.

Milestones in the company’s development include a move to its first commercial premises in 2007 and expansion to its first Hull office in 2011. Along the way the client base grew.

The AaGlobal team also grew as the business relocated to bigger premises in Hull which became the new headquarters. At Stonefield House in King Edward Street. Kirk said the ongoing success puts AaGlobal on course to outgrow Stonefield House in the next 12 months, bringing the need for further expansion.

He said: “In recent years the strategy has been to build on our success and safeguard the future by investing in technology and in the young people who we see as the future of the business. The new brand is part of that, giving us a more modern profile to reflect our hightech capabilities and the energy and innovation of our team. Our anniversary celebration was largely in-house because we wanted to recognise the part played by our people and thank them for their contributions.

“Our timeline surprised me by reminding me how much we have achieved. I want our team to be inspired by that but also challenged by it.”

AaGlobal Timeline

1992 AaGlobal is formed and operates in the extension at Kirk Akdemir’s house in Worcester. Kirk has one member of staff and four translators working in one language – Turkish.

2000 AaGlobal has expanded to a team of four with 100 translators working in 10 languages. Big enough to occupy the whole house!

2006 AaGlobal wins its first big, multinational contract as a provider to Toyota Motor Corp. Initially only UK, then Europe-wide and still the company’s longest running business relationship.

2007 AaGlobal Moves to Global House, Worcester, having expanded to eight members of staff and over 1,000 translators working in 100 languages.

2010 AaGlobal begins working with Hull City Council and CHCP Hull.

2011 AaGlobal opens Global House Hull with one member of staff.

2012 Further contract wins in Hull and the East Riding drive expansion as AaGlobal reaches the milestone of 10,000 linguists offering 500 languages.

2016 AaGlobal selected by top national frameworks as one of four top suppliers nationwide.

2018 AaGlobal relocates into bigger premises at Stonefield House, King Edward Street. The new Hull office replaces Worcester as headquarters with 20 members of staff. The business also invests heavily in technology, in keeping with the more modern environment.

2023 Onwards and upwards! With a team of 26 offering latest state of the art video and VOIP solutions to private and public sector clients worldwide, and with more than 14,000 linguists able to translate every language and dialect spoken on earth, AaGlobal expects to outgrow Stonefield House. As CEO, Kirk is already exploring the next move.

Leading law firm highlights the importance of succession planning

A law firm is urging family businesses to safeguard their succession plans and prepare for the future by updating their legal affairs.

Sarah Adams, a Partner in the Private Capital team at Rollits, said: “Many people assume that Lasting Powers of Attorney (LPAs) are solely for the elderly but you never know what might happen in the future. It doesn’t matter what age you are, as capacity can be lost temporarily or on a long-term basis. When this happens, an LPA ensures that the right people can make certain decisions on

your behalf, and that can be as vital in business as in someone’s personal life.”

Emma Fawke, an Associate in the same department, said regular reviews of personal affairs and business affairs are essential because of changes in a person’s circumstances.

Emma said: “We have been involved in cases where people haven’t had wills and it’s led to problems and issues. There are many different circumstances in which having a will makes everything simpler and clearer.”

“Our focus is on a person’s private affairs but they will inevitably impact upon any business dealings, and particularly in a family business. That makes succession planning very important and we have specialists who advise on that.”

Sarah Adams (left) and Emma Fawke

Pictured (left to right): Kirk Akdemir, Chantelle Akdemir, Carol Jones and Andrei Sparling.

Scale new heights with training course

Arco, the UK’s leading safety company, is advising businesses that operate within the telecoms industry to ensure all workers are trained in accordance with the new Rooftop Worker –Safety & Access Scheme set out by The Energy and Utility Skills Register (EUSR).

The Energy and Utility Skills Register (EUSR) has released a new training qualification, the Rooftop Worker – Safety & Access Scheme, consisting of 15 units and containing both theoretical and practical assessed elements. The scheme recognises the knowledge and skills required to access flat roofs with a variety of personal fall protections systems.

The new scheme has been developed in collaboration with the Mast & Tower Safety Group (MATS), which consists of organisations that own or manage masts and

towers where there are specific and significant work at height and occupational radio frequency (RF) hazards.

Although designed for anyone wanting to work safely at height and understand the dangers of working on rooftops, the scheme will become the recognised qualification for those working on telecommunication infrastructure, with leading telecoms companies stating that completing the scheme is now mandatory to work on their sites.

New training or refresher training, since the 1 January 2023, must now be completed to the new EUSR syllabus and conducted by an EUSR accredited training provider.

Arco is encouraging businesses that work in the telecoms industry, to take note of the new scheme and to ensure their staff receive the

correct training to best protect those working at height.

Steve Dawson, Manager – Working at Height Training at Arco Professional Safety Services, said: “Falling from height is still one of the most common work-related accidents and is proportionally the largest contributor of work-related deaths, therefore it is vitally important that those who work at height receive the proper training and are undertaking their work in compliance with the necessary regulations and are adhering to industry best practice. As experts in safety, we are pleased to announce that we have become an approved provider of the EUSR (MATS) Rooftop Worker – Safety & Access Scheme, with the training becoming an integral part of our course portfolio to help keep workers safe.”

Visit: www.arcoservices.co.uk

HEY

Credit Union helps in Cost of Living crisis

An organisation which is now in its 24th year of providing a loans and savings lifeline for families says people in Hull and the Humber region are changing the way they borrow in the face of the cost of living crisis.

John Smith, Governance Officer of HEY Credit Union, said their annual report for 2022 showed a big increase in the number of members taking out loans with the not-forprofit mutual over the past year.

While the Credit Union can issue loans from £100 up to £20,000, depending on

members’ affordability, many more of the loans issued in recent months have been for smaller purchases.

John said: “Members are generally finding the cost of living crisis very challenging. They are applying for more loans than ever before –we were up by 25% over 2021 – and they are applying more often.”

John also gave a warning about the activities of high interest lenders, who prey on hardpressed families by tying them into unaffordable debts.

He said: “Once they get locked into high cost credit, whether it’s with doorstep lenders, payday credit, or unregulated loan sharks, it can be hard to break the cycle of problem debt. We want to encourage people in the Humber Region to take a look at us first. Often we can save them a lot of money when borrowing, whether it’s to spread the cost of a big ticket item or simply to smooth out the lumpy costs of living.”

HEY Credit Union now has more than 15,000 adult members and junior savers.

Spotlight Features

In this issue we take a look at the Business Crime & Protection and Growing Your Business sectors.

Defence in breadth, rather than depth

By Kevin Else

You don't need me to tell you that cybercrime is a significant threat to businesses and it has become an increasing part of all business crime. The problem is often defining where the threat is coming from and not only how to prevent it but also how to capture the fact that it has happened. Information crime is not new. Competitors have always wanted to find out what your company is doing. Information has a value, whether the information is your customers name details of your products, details of your contracts but there is a value both to your organisation and to others.

We've also seen that the availability of that information has a value to your organisation with such crimes as ransomware, so even if the information isn't released to competitors or the general public, lack of information can have a serious effect on your bottom line.

The initial approach to information security has always been to build walls, levels of protection across the organisation to prevent leakage of information. The problem is for you to do your business you have to create holes in the walls otherwise the information is not available so you can carry out your normal business functions. Even putting monitoring on the gaps in the walls does not always prevent cybercrime. Threats can come from inside of the organisation whether malicious or accidental. Breaches in the walls protecting the information can arise. So, a much more holistic approach is required. Technology is part of the answer and so are people. The day-to-day users of the information are the ones that will recognise an unusual pattern of events a lot more quickly than any piece of technology.

Getting your users onside as part of your monitoring is a key method of preventing information theft. By utilising your users as first line monitoring and giving them a level of responsibility in monitoring that information access provides you with an extremely powerful level of protection.

So how do you build your employees’ skillsets? Yes, there is awareness training that reviews the latest scam and spam techniques but to truly have them focus on how your information is accessed as an organisation, you need to understand the value of the information that you hold and the business impact of either not having it or it being released to someone who should not have access to it.

‘Threats can come from inside of the organisation whether malicious or accidental’

(pictured), Consulting Director at Cyber Security Partners Ltd

So, there are multiple stages to be able to build this.

1. Understand the value of the information that you hold. This is not the value to anyone outside of your organisation but the value of that information to your organisation. What are the costs of not having it and the costs of recovering it?

2. Carry out a business impact assessment. What if the information is not available through a ransomware attack, or if only part of your information is available?

3. Define the threats and where they are coming from. That can be as simple as saying there are inside and outside threats. Then establish how likely those threats are so that you can build appropriate mitigating controls, both technical and non-technical, to help either prevent the attack, or from a resilience point of view, define the process of how you recover from the loss or leakage of the information.

4. Marry the business impact and the threat assessment together. This will highlight where your main risks are so you can identify the right controls to have in place. That maybe as simple as having two people approve the release of some information or funds.

And finally make sure your users are aware of those risks. As I mentioned before this isn't making them aware of general security risks but the specific risks to your organisation and its data. There is a place for general security awareness training, but unless you can directly relate it to your users’ day-to-day operations, it will not become part of their business as usual. Support your users so that they do not fear bringing some unusual behaviour to your attention. They are after all your front line.

‘There is a place for general security awareness training, but unless you can directly relate it to your users’ day-to-day operations, it will not become part of their business as usual’

How to protect your premises

It is impossible to underestimate the personal, emotional or financial implications of a robbery, break-in or theft. So it’s no surprise that security is one of the main concerns of any business owner or manager. If you haven’t taken the right steps to keep intruders out, your business premises – and your staff – could be vulnerable. So, what can you do to improve the security of your premises?

Risk Assessment

This is the first step. Take a critical look, identify any weak areas and consult with staff to see what they think could be improved upon.

Protect yourself, staff and customers

Ensure that only nominated members of staff hold keys to your workplace and check regularly that no keys are missing. If any are, immediately change your locks. Staff should k now how to lock up the premises and who to call if there are any security issues, such as the alarm not setting. Train your staff to recognise suspicious behaviour and to challenge any stranger that enters the premises. Provide security training and make sure everyone knows what to do in the event of a serious threat.

Strengthen entry points

There are likely to be a number of entrances to your premises – and other ways of getting into your property. Consider all possible avenues that intruders might use to enter your premises and introduce measures to minimise vulnerability. Installing solid doors and windows and fitting them with secure, anti-snap locks is one option and ensure they are locked when the building is empty. External shutters are another possibility, particularly on any windows or doors th at are especially vulnerable. CCTV is an excellent way to monitor access points, while a good alarm system is a must – you may find your insurance premiums reduce, too.

Security lighting

75% of burglaries occur in the evening, so security lighting is an effective means of deterring criminals. When positioned strategically, it can cover a wide area.

Secure the perimeter

Effective fencing, strong security gates, security lighting and a secure car park can help to prevent intrusions and provide a visual deterrent. However, it’s a fine balance between securing your premises and making it look like a prison. Don’t put off customers and potential employees by making your premises look like a fortress.

Install CCTV and alarms

CCTV and alarm systems are must haves for any business serious about protecting its people and property. Get expert advice so that you install the best type for your needs. Change the alarm codes regularly, too.

Real time notification

Investing in remote monitoring means you know what’s happening to your business even when you’re not there. Once an intruder is detected, the Alarm Receiving Centre (ARC) will contact and notify your nominated key holder or the appropriate emergency service.

Know your staff and visitors

Background checks before you employ someone can help to prevent employee theft, while a signing in and out system or visitor pass system helps you to keep track of everyone who enters and leaves your premises.

Safeguard important equipment

Carry out regular property and equipment audits. Secure laptops, tablets and devices in a secure, out-of-sight location. If money is left on site, it should be secured in a safe. If necessary, fit your computers with alarms that detect tampering and record all the serial numbers. You could also secure expensive equipment to floors or walls.

Protect your stock

Being organised will help you to identify any discrepancies in your stock count. Keep on top of paperwork and question excessive voids, credits or damage claims. Install CCTV in areas where stock is stored as a deterrent to would-be opportunist thieves.

Advertise your security

Make it obvious that your building is well secured, as it could deter potential intruders.

Conduct regular checks

Repair any breakages to doors, windows, or the roof as soon as possible and encourage staff to report potential threats/vulnerabilities. Keep in contact with other local businesses to find out if they have had any break-ins or security breaches.

What happens if you are burgled?

Act quickly and reconsider your security. Do not do the same thing as before because the thieves know your systems and the equipment you will be replacing. Undertake a security audit at least once a year and always remain open to suggestions from your staff about how you can better protect your business.

Championing women leaders

In the month of International Women’s Day (8 March 2023), it seems an apt time to reflect upon the value added by women in leadership positions and how their contribution can best be harnessed.

It has long since been recognised that women are under-represented within the upper echelons of organisations and, despite real progress in the UK over recent years, there is clearly more work to be done. A recent FTSE Women Leaders Review stated that while nearly 40% of board positions are now held by women, they hold far fewer executive committee and CEO roles. This is a puzzling phenomenon, given mounting evidence globally that greater gender diversity within senior teams is a real asset in terms of both performance and profitability.

There are lots of reasons to embrace women in the workplace:

• It adds up

Women represent approximately half the population so, at the very least, failure to draw upon the knowledge and skills of this group would be a huge loss of potential talent, especially in a climate of staff shortages.

• A diverse workforce is an innovative workforce Different perspectives help promote creativity, and

ultimately the innovation essential for growth and survival of businesses, in an increasingly challenging environment.

• Soft skills are required for businesses to thrive

While their ability to ‘see’ things differently is one key asset, women generally excel at a range of soft skills; those required for a more inclusive and collaborative approach and ultimately a more engaged and motivated workforce.

According to a survey by Hays Global Consultancy Group, women eclipse men in terms of self-awareness, empathy, and the ability to influence and manage interpersonal relations — all crucial for effective leadership. However, women were also found to be adaptable, organisationally aware and achievement orientated, something that is not always recognised.

How can organisations facilitate leadership by women?

There are many ways to inspire, encourage and support women to lead:

• Recruit widely and be flexible Inclusive recruitment practices include consideration of how and where opportunities are advertised as well as

Contd on page 32...

By Tracey Heath (pictured), University of Hull/ Complete Consulting UK

Spotlight Feature: Growing Your Business

...from page 31

tackling potential biases in the selection process. More flexible work patterns are likely to aid recruitment of women otherwise lost to the workforce. Many employees of all genders have complex out of work commitments and such flexibility aids retention and career progression.

• Enable women’s voices to be heard

It is important to consider diverse perspectives. This requires a culture which explicitly endorses equality and diversity and does not tolerate discriminatory practices.

• Actively support women’s leadership development

If the ‘broken rung’ in the career ladder described by Mckinsey & Co. is to be fixed, women’s transition from entry level to senior leadership positions needs to be supported. Mentorship and Coaching opportunities, together with Leadership Programmes, can play an important role in developing the skills and confidence to lead, but are only helpful if there are leadership opportunities on offer.

• Embrace leading with compassion

Trust in different forms of leadership, that allow people to be true to themselves is essential. As mentioned above, women often demonstrate greater emotional and social intelligence, assets associated with the transformational approaches needed to grow both people and organisations.

Final thoughts

Women can do a great deal for themselves and others. My three personal tips to other women keen to lead would be:

• Be yourself – Leadership is not represented by one fixed approach or style. Leadership is about inspiring and influencing people. Inter-personal skills and emotional intelligence are key and need to be used with integrity and skill. Knowing your values is central to being an authentic leader and will also help you find an environment where these are shared, one in which you will flourish.

• Seize the opportunity – When opportunities to lead present themselves take that step forward. Leadership is a risk, but also a rewarding choice through which positive differences can be made to individuals, teams and organisations.

• Harness support - Throughout my career I have had great mentors and coaches, both male and female. Choose yours wisely, those who supported me the most were invested in being good leaders themselves, as well as in my growth. They left me with a drive to offer the same support to others as I moved forward.

Help at hand to take your business to the next level

Apractical course is available to entrepreneurs and senior managers of companies with growth aspirations across the Humber and North Lincolnshire.

The government-backed Help to Grow: Management course is already opening the door to growth for thousands of business leaders across the country.

Delivered by leading UK business schools accredited to the Small Business Charter, Help to Grow: Management includes 50 hours of in-depth training, 1:1 business mentoring, and the opportunity to grow your business, fast.

The 12-week programme costs just £750 and is 90% subsidised by the government. Participants can take part around existing work commitments and access learning through a blend of online and face-to-face sessions.

Aimed at senior leaders in small and medium businesses, the course covers strategies for growth and innovation, leading high-performance teams and digital adoption, as well as financial management and responsible business practices. Participants will hear from inspirational business leaders and learn alongside local peers, with access to a national alumni network.

By the end of the programme participants will develop a tailored business growth plan to increase productivity and grow revenue, and help take their business to the next level.

The course is being run by Hull University Business School with regular cohorts starting throughout the year.

Programme Director Richard Keegan said:

“We have been delighted to be bring Help to Grow: Management to the region and give business leaders the opportunity to accelerate both growth and profitability of their companies.

“This is highly practical course that will provide entrepreneurs and managers with the knowledge and confidence to transform their business. They will also grow their networks, learn from peers and draw on extensive business experience of experts and their own business mentor to put what they learn into practice.

“The feedback from business leaders that have taken the course has been phenomenal.”

Richard Potter, Managing Director, RADD Solution Ltd, said:

“Since participating in the Help to Grow programme, RADD Solutions has made substantial investments in our growth and expansion using the tools gained throughout the course. We attribute our drive and successes to the valuable network of business and academic contacts we established through the program, which has provided ongoing support and resources for our continued success. ”

Christina Colmer McHugh, Course Facilitator on the Hull programme, said: “It’s been a real privilege to facilitate Hull’s Help to Grow programme. Having led a start up in Hull I’m very aware of the thriving, energetic business community surrounding us.

“I’ve had the opportunity to mentor too through my role as Entrepreneur in Residence at the University of Hull too so I know the real value that this brilliant programme brings. Delivered by real life business owners, its hands-on delivery is second to none.”

If you would like to talk with us on how we can work together to invest through learning please contact us at: exec-education@hull.ac.uk

Awards night highlights the resilience of Hull businesses

The Executive Director of HullBID applauded city centre businesses for their resilience and sustainability as they gathered at the HullBID Awards 2023 to celebrate survival and success in the face of ongoing adversity.

Kathryn Shillito also assured businesses of the unwavering support of her organisation as they ride out the economic storm and work towards a brighter city centre which will share the benefits of transformational investment.

Kathryn said: “It is quite extraordinary to witness the sustainability of businesses, particularly in retail and hospitality, who doggedly continue trading. They may have a reduced workforce, they may have reduced opening hours, but they are still around.

“We have a dining and drinking scene to be proud of. We have thriving professi onal services and beauty services sectors. The growth in city centre residents brings knockon spending and the gradual increase in footfall is encouraging.

“We see new unique independents springing up. The final phase in the Fruit Market’s development shouts success and we are witnessing progression as the BHS building is demolished, making way for Albion Square, whilst the Maritime Museum is undergoing transformation.”

The HullBID Awards brought together more than 300 people at the city’s DoubleTree by Hilton Hotel to honour the city centre business community and in particularly the best in a series of categories showcasing attributes including customer service, innovation, eco-awareness and health and wellbeing. The hospitality sector was prominent among the winners, and others came from law, retail, the community and local government.

Guests of honour included Hull West and Hessle MP Emma Hardy, Hull City Council Leader Councillor Mike Ross and Jonathan Evison, the Police and Crime Commissioner for Humberside.

Kathryn said: “HullBID continues its vital role in keeping businesses connected and sharing information on

HullBID Awards 2023 sponsored by The 55 Group – roll of honour

Eco-Friendly Award sponsored by AA Global Language Services

Winner: Niu Hull

Shortlisted: Lush and Poorboy Wornwell

Welcoming Premises Award sponsored by HEY Credit Union

Winner: The Brain Jar

Shortlisted: Lost City Adventure Golf and Milchig

Outstanding Employee or Team Award sponsored by Hinks Insurance

Winner: Louise Mendham of Hull Trains

Shortlisted: The Sales, Marketing and Hospitality Team, Bonus Arena, and ResQ

Innovative Marketing Award sponsored by St Stephen’s

Winner: Poorboy Wornwell

Shortlisted: Bad Wolf Gaming and Pepperells Solicitors

Customer Service Excellence Award sponsored by East Yorkshire Buses

Winner: Holiday Inn Hull Marina

Shortlisted: Plant & Paint and Reach Recruitment

Contribution to the Community Award sponsored by the Office of the Police and Crime Commissioner for Humberside

Winner: Jubilee Central

Shortlisted: Hull4Heroes and State of the Arts Academy

Entrepreneurial Spirit Award sponsored by Hull City Council

Winner: Hotham’s Limited

Shortlisted: Hearth Restaurant and Bakery and Nanouk

Commitment to Health & Wellbeing Award sponsored by the DoubleTree by Hilton Hotel

Winner: Rollits LLP

Shortlisted: Gymophobics and ResQ

Best in Food and Drink Award sponsored by the Prospect Centre

Winner: The Hispanist

Shortlisted: The Brazilian Churrascaria and Bar and The Lexington Rooftop Bar

Outstanding Contribution Award sponsored by The 55 Group

Winner: Helen Thackeray of Hull City Council

Shortlisted: Prestige Recruitment and Special Stars Foundation

Judges Special Recognition Awards

Winner: Lena’s Ukrainian Kitchen and Eric Davies of St Stephen’s

behalf of Hull City Council, the Hull and East Yorkshire LEP, the Chamber of Commerce, travel providers and more on anything that has a positive or detrimental effect on our members.

“HullBID knits into the fabric of our great city centre and our awards guest lists shows we cannot do this alone. Our relationship with Hull City Council is one of partnership working, with our frequent calls for support dealt with quickly.

“Safety and security is our members’ biggest concern so the resurrection of the City Stakeholder Group, jointly chaired by a senior police officer, gives businesses an opportunity to share their real, everyday concerns.”

Kathryn added that the work of the partners creates a productive environment for businesses and for HullBID’s vibrant events programme.

She said: “This year we’ll be working with our partners including Visit Hull to animate and promote the city centre further with more street entertainment. We know from research into our events that they benefit businesses by attracting thousands of participants and spectators of all ages.

“They also secure sponsorship from large and small businesses from the local area and further afield. Backers included some national brands which have experienced the benefits of stepping up as key partners and investing in our community. We are grateful to all of them for that support.”

HullBid in technology talks to boost city centre connectivity

HullBID seized the opportunities presented by a major festival of technology to connect with a communications and IT services pioneer in supporting city centre businesses.

Kathryn Shillito, Executive Director of HullBID, held informal discussions with Tim Shaw after the Chief Executive of KCOM delivered a keynote speech at Tech Expo, held at the MKM Stadium as part of Tech Week Humber.

Kathryn welcomed Tim to the HullBID breakout area at the event and told how her members are eager to share in the benefits of KCOM’s latest £100m investment to give Hull, East Yorkshire and Lincolnshire the fastest, future-proofed and most accessible full fibre broadband network in the UK.

Kathryn said: “Tim’s speech reinforced the fact that if you are a business working in Hull and the surrounding area you need instantaneous access to the internet and we have become used to having

that at our fingertips. He also spoke about how KCOM is providing that access with historic investment which made Hull the UK’s first digital city followed by an expansion programme to develop a full fibre footprint covering about 300,000 homes and businesses.

“We took the opportunity to brief Tim on what HullBID can do to bring together city centre businesses and decision makers and make them aware of the opportunities arising from KCOM’s investment.”

Tim added: “KCOM committed to supporting Tech Week Humber as Leading Connectivity Partner as part of our programme of activities to mark the tenth anniversary of the launch of our Lightstream full fibre broadband and to reinforce the message about our new investment. It’s a statement of confidence as we make our region one of the best connected in the UK and beyond and it underlines our commitment to supporting businesses and local communities.”

Supporting Ukraine’s war effort, one dish at a time

A woman who forged a reputation for selling fantastic Ukrainian food during more than 20 years running a deli and sandwich shop in Hull is now supporting her country’s fight for freedom with her own restaurant.

Lena Sutherland opened Lena’s Ukrainian Kitchen last year at the site of the former Operetta Italian restaurant. In addition to raising awareness of dishes from her homeland which are new to most diners in Hull and East Yorkshire, Lena is also supporting Ukrainian refugees and collecting warm clothing and other donations to send back to her people.

Lena’s Ukrainian Kitchen originally opened for breakfast and lunch and soon added special evening events themed around vodka, eastern European wines and Ukrainian music, with Lena currently working on ideas for a Eurovision celebration.

To find out more call 07515 931163 or look up the restaurant on Facebook.

Kathryn Shillito - partnership working is key to HullBID’s success

Sector Focus

The latest news from the International Trade, Legal & Finance, The Arts, Skills & Training, Manufacturing and Motoring industries.

Importers are put through their

paces

Budding international traders have successfully completed the first Skills Bootcamp courses in Import & Export run by the Hull & Humber Chamber of Commerce’s International Trade Centre team.

Seven delegates completed the course and achieved the British Chambers of Commerce Foundation Award in International Trade. The course has proved very popular and there are currently a further 12 delegates part way through a second course, with more courses to come during the year, so keep an eye on the Chamber’s website for details of these and other International Trade training courses.

The Skills Bootcamp in Import and Export course includes modules on understanding export, export documentation, import procedures, customs compliance, commodity codes, rules of origin, customs declarations including CDS, methods of payment and letters of credit and export controls and licensing.

One of the graduates of the first Skills Bootcamp is Joanne Cookson, of Shand Engineering Ltd, who is pictured with the certificates she received on the successful completion of the course.

International Trade Centre training courses

Beginners Guide to Exporting

13 April 2023

This full-day course is suitable for complete beginners who are new to their role or exporters that have not had any formal training. This course will also provide understanding of basic export processes and documentation requirements.

Beginners Guide to Importing

27 April 2023

As well as Rest of the World imports, this halfday course will provide businesses who are only importing from the EU with an opportunity to understand the basic import processes and documentation requirements since the UK completed its departure from the EU.

Understanding Export/Export Documentation*

9 May 2023

This one-day course provides delegates with the necessary skills and knowledge to prepare and process documents encountered when exporting goods overseas, including to the EU.

Import Procedures including Customs Special Procedures*

23 May 2023

This one-day course will lead delegates through the procedures and documentation

required to successfully complete an import transaction. Delegates will learn about the import process from initial contact with potential supplier to the import customs clearance process to ensure receipt of goods in time and within budget.

Customs Compliance, Documentation and Procedures*

7 June 2023

This one-day course provides delegates with the necessary skills and knowledge to prepare and process documents encountered when exporting goods overseas, including to the EU.

Incoterms*

22 June 2023

This half-day course provides a comprehensive overview of the 2020 Incoterms, covering both imports and exports and what has changed since the 2010 version. If used correctly, Incoterms can avoid uncertainty, minimise delay and facilitate smooth operations, transport and payment.

Understanding Commodity Codes

11 July 2023

This half-day (morning) training course covers all the key elements of the Commodity Code. The course will highlight commercial implications of the correct use of the Tariff/Commodity code and why it is so

important to have a good understanding of them, which will help towards successful and efficient global business.

Preference Rules of Origin*

11 July 2023

This half-day (afternoon) course takes a look at the trade agreements that the UK has and provides an in-depth look at the rules of origin, providing clarity between preference origin and non-preference origin.

Methods of Payment and Letters of Credit*

27th July 2023

This one-day course covers the five main types of payment for exports, from advance payment to open account, including Sight Documentary Collection and Documentary Letters of Credit.

The above courses are also available for inhouse bespoke training.

Courses marked with an * are accredited by the British Chambers of Commerce and lead towards the Foundation Award in International Trade.

If you would like to discuss any of the above or if you have particular training requirements, please contact Lorraine Holt at l.holt@hull-humberchamber.co.uk

Joanne Cookson pictured with her certificates.

Businesses still facing Brexit challenges

Data released from a BCC survey of more than 1,168 businesses (92% SMEs) shows significant challenges for UK firms trying to use the Trade and Co-operation Agreement (TCA).

• More than three quarters (77%) of firms, for which the Brexit deal is applicable, say it is not helping them increase sales or grow their business

• More than half (56%) of firms face difficulties adapting to the new rules for trading goods

• Almost half (45%) face difficulties adapting to the new rules for trading services, and a similar number (44%) report difficulties obtaining visas for staff

• The BCC has sent the Government a report setting out solutions to many of the issues.

The TCA was agreed on Christmas Eve in 2020 to allow tariff-free trade with the EU once Brexit took effect.

But a high proportion of businesses say they are still having major problems trying to use the deal to trade with Europe.

The BCC has sent the Government a report setting out the main issues the TCA is causing with solutions to many of the problems. The survey also found that alongside problems with the TCA, four in five (80%)

firms had seen the cost of importing increase since January, more than half (53%) had seen their sales margins decrease and almost three quarters (70%) of manufacturers had experienced shortages of goods and services.

What businesses say:

“Customs on both sides of the EU border seem to have a separate set of rules to be able to charge different amounts for the same thing. We don't know until it's too late what these costs are.”

“Leaving the EU made us uncompetitive with our EU customers. We would have lost all of our EU trade without a base in the EU. This has cost our business a huge amount of money which could have been invested in the UK had it not been for Brexit.”

“Brexit has been the biggest ever imposition of bureaucracy on business. Simple importing of parts to fix broken machines or raw materials from the EU have become a major timeconsuming nightmare for small businesses.”

Shevaun Haviland, Director General of the British Chambers of Commerce, said: “Businesses want political leaders on both sides to move on from the debates of the past and find ways to trade more freely.

“There are clearly some structural problems built into the TCA which cannot be addressed until it is reviewed in 2026. But as we set out

in our report to Government there are some issues that do not need to wait on months of negotiations or major reviews to be fixed.” The BCC’s TCA Two Years On report sets out 24 recommendations to increase UK-EU trade.

Its top five proposals for quick action are:

• Create a supplementary deal with the EU which either eliminates or reduces the complexity of exporting food for SMEs

• Establish a supplementary deal that exempts smaller firms from the requirement to have a fiscal representative for VAT in the EU

• Allow CE marked goods a nd components to continue to be used in Great Britain after 2024

• Make side deals with the EU and member states to allow UK firms to travel for longer and work in Europe

• Reach an agreement on the future of the Protocol on Ireland/Northern Ireland with the European Commission in the early months of 2023, to stabilise our trading relationship.

For a copy of the full BCC Trade Report or to let us know your opinion, please contact l.holt@hull-humberchamber.co.uk

New team in charge at Williamsons

Anew leadership team has been announced at Williamsons Solicitors, reflecting steady growth and a collective aspiration to build on the firm’s success.

Two new directors have recently joined the board to commence the start of a significant restructuring process.

Operations Director Neil Waterhouse and Finance Director John Auld will join experienced solicitors Sarah Clubley, who has been an Owner-Director/Partner since 2000 and Jane Cousins who has held her Owner-Director role since 2016.

Williamsons is well known throughout the East Riding of Yorkshire and has a reputation for the quality of its services which are provided by a 130strong team working from the head office in Hull, and branches in Bridlington and Driffield.

Neil said: “As a Senior Business Manager with the banks, I looked after numerous law firms, and while in the education sector, I focused on operational management. This has given me the experience to help Williamsons achieve further growth and develop key service areas. It is fantastic to have a new

challenge with this well thought of and successful business.”

John said: “Turnover has increased year on year and there is a great opportunity for Williamsons to build on its excellent reputation. I am very much looking forward to making a positive impact.”

Accountants appoints Chief Operations Officer

Forrester Boyd Chartered Accountants is delighted to announce the appointment of Jim Livermore as Chief Operations Officer.

Jim has joined Forrester Boyd following a successful career within the banking sector, the majority of which was spent within corporate finance. He is a familiar face within the business community and has extensive experience in supporting businesses with suitable financial solutions, having financed working capital facilities, acquisitions, management buy-outs, international trade and traditional commercial property transactions.

Jim’s appointment sees a new strategic role created within Forrester Boyd. He will be responsible for the strategic planning and development of the business whilst overseeing operations.

Jim said: “It is an honour to join Forrester Boyd, a prestigious firm of Chartered Accountants. Forrester Boyd share my ethos and principles in the way they support clients with good quality service and trusted advice. I’m keen to support the partners in developing and implementing their strategic plan for the firm to ensure Forrester Boyd remain the leading firm in the area.”

Sarah said: “We now have a core senior management team with a superb range of complementary skills. Both Neil and John bring niche experience to the firm which will help us move to the next level.”

Jane said: “The addition of Neil and John allows for a clearer

division of responsibilities, while bringing specific areas of expertise to help us achieve our ambitions.” Williamsons Solicitors provides a range of essential services including crime, probate, conveyancing, family law, civil litigation, personal injury, clinical negligence and business property.

Visit: www.williamsonssolicitors.co.uk

Kevin Hopper, Managing Partner at Forrester Boyd said: “Jim is a fantastic asset to have on the strategic team at Forrester Boyd. The appointment of Jim as Chief Operations Officer will help the partners immensely in developing short and long-term strategic plans and bringing them to fruition.”

Jim Livermore (left) is welcomed by Kevin Hopper

‘We now have a core senior management team with a superb range of complementary skills’

Pictured (left to right): Neil Waterhouse, Sarah Clubley, Jane Cousins and John Auld

‘It is an honour to join Forrester Boyd, a prestigious firm of Chartered Accountants’

Skills survey will identify needs of the region

The team behind a new partnership set up to tackle skills shortages says it will give businesses in Hull and East Yorkshire until the last minute to send feedback for inclusion in a report to the Government.

The HEY Local Skills Improvement Partnership (LSIP) is now working through the results of an online survey conducted to identify the skills and recruitment needs of employers in the region. That process was followed by a series of briefings and one-to-one discussions.

Hannah Crookes, Manager of the HEY LSIP, said the next step will be to set out the findings and key actionable priorities in a report for submission at the end of May. Meanwhile businesses can still make submissions.

Hannah said: “We received a lot of responses to the survey and attendance at the events was also positive. We’ll also be arranging further contact with businesses before we complete the report but the message is that employers don’t have to wait to hear from us – if they want to tell us their concerns about skills and their ideas about where we should apply our focus we very much want them to get in touch.”

Businesses have responded positively to the research so far, with key figures from large and small firms across a wide range of

sectors taking the opportunity to respond.

Kirk Akdemir, CEO of AaGlobal Language Services, said: “We completed the survey and we also had a discussion about the challenges faced by employers and employees alike following the pandemic and in the current economic climate, particularly the issues and opportunities around remote and hybrid working.

“We also looked at the challenges faced by young people entering the world of work following the pandemic due to the reductions in their formal education in a classroom environment, and the impact of social isolation.

“LSIPs have the potential to help employers tackle the problems presented by staff and skills shortages but it’s important that they are dealing with realworld experiences so it’s vital for businesses get involved.”

Nicola Lamb, HR Director UK and Ireland for Zertus UK, which employs about 100 people at its Humdinger site in Hull, said: “Skills are one of the most important aspects of our business and any other business. There are lots of external challenges that all businesses face and labour is one of the biggest, seeking and being able to retain talent is incredibly important to us.

“The big positive about what the LSIP is doing is the collaborative approach. When we

talk to other businesses you find you all have similar concerns and frustrations and challenges. It’s the opportunity to collaborate and find a solution that works for all of us rather than fight against each other for talent.”

Gary Hornsby, Director of SALT Architects in Beverley, said he responded to the survey because of the need to offer degree-level training for architects in the region.

He said: “We have always had this thing about training people and supporting people locally and we’re not worried about competition from other local firms because we all just want the work to stay in Hull.

“Coming from Withernsea if there hadn’t been a school of architecture in Hull I would never have become an architect. Hull is a fantastic blank canvas with social problems and great architecture and loads of sites that need developing and it’s a great test bed for architecture. We want to train people locally and build capacity.”

The responses from businesses will help the LSIP identify the

sectors which should be the top priorities for skills development in the region. The feedback will also help the LSIP team complete the make-up of its board, with several places still to be allocated.

The Government has introduced 38 LSIPs nationwide under the leadership of various business support organisations, with Chambers of Commerce leading 32 of the new bodies.

Hannah said: “The LSIP will only be successful if employers play as full a part as possible. That starts with sharing expertise and experience about the challenges around recruiting and training as well as opinions on what needs to change.

“We have received excellent insight from major employers and from small firms who make up the vast majority of our business community. We hope to hear from many more and we will use their input to make our work as relevant as possible to their needs.”

To find out more about HEY LSIP visit hull-humberchamber.co.uk

‘Employers don’t have to wait to hear from us if they want to tell us their concerns about skills’

Kirk Akdemir, CEO of AaGlobal Language Services - discussing challenges.

New plans for carbon capture plant

Phillips 66 Limited Humber Refinery has awarded Babcock & Wilcox (B&W) a contract to design a pre-treatment process for flue gas as part of plans for a new carbon capture facility.

The carbon capture facility plans are part of the Humber Zero project, a world-scale carbon reduction project to support the decarbonisation of critical UK industry. The project aims to capture up to eight million tonnes of CO2 by 2030.

The flue gas, which is produced from the refinery’s fluid catalytic cracker (FCC) and contains CO2,

needs to be pre-treated before entering the carbon capture process.

Adam Young, Project Lead at the Phillips 66 Limited Humber Refinery, said: “Utilising carbon capture technology in conjunction with an FCC would be a first of a kind, and the pretreatment is vital to the process. This work will create a blueprint for over 300 FCCs across the world and could support the industry to reduce carbon emissions.

“We are pleased to be working with Babcock & Wilcox, leveraging their expertise and

Spencer Group brings unused depot back to life

Multi-disciplinary engineering company Spencer Group has completed major upgrade works to Manchester International Depot to transform it into a modern train servicing and stabling facility.

Spencer Group M&E was selected by Northern as its delivery partner for the building and facilities upgrade project to bring the maintenance depot back to life.

The depot was built in the early 1990s as part of a plan to operate international Eurostar train services from Manchester to Europe via the Channel Tunnel. However, the plan never came to fruition and the depot has remained underused. Now, Spencer Group has delivered extensive upgrades which will enable Northern to use the depot as a vital servicing and stabling facility for its fleet of trains.

Dan Whittle, Spencer Group’s Operations Director (M&E), said: “We’re delighted to have completed these major upgrade works to Manchester International Depot. This project is an example of Spencer

knowledge. The pre-treatment is vital to the process to enable the carbon capture technology to work optimally.”

Babcock & Wilcox will be working closely with the Phillips 66 Limited Humber Refinery team, alongside the chosen technology provider Shell Catalysts & Technologies and the engineering contractor Worley.

“B&W is a global leader in pretreatment of flue gas prior to CO2 capture systems, and we are very

excited to be a part of this industry-leading CO2 capture project,” said Joe Buckler, Babcock & Wilcox Senior Vice President, Clean Energy.

“The Humber Refinery project is an excellent opportunity to further demonstrate how we can use our reliable and efficient technologies and expertise to drive innovation and support a clean energy future.”

Visit: www.humberzero.co.uk

Group providing a complete solution which meets our client’s needs. We’ve taken it from feasibility to implementation and completion utilising our in-house design capabilities. Our skillset means we can deliver projects like this in their entirety. We’re adaptable and flexible too, meaning we’re able to tailor our delivery to the client’s needs.”

Working on a train in the new facility

The Phillips 66 and Babcock & Wilcox teams working on the project

‘This work will create a blueprint for over 300 FCCs across the world’

Motoring

Life can’t be all about work! Chamber Motoring reviews some of the latest offerings on the market.

In association with

Kia Niro EV strikes the right balance

Electric cars and winter driving - while they may be cool, David Hooper discovers it’s all a bit of a learning curve!

Meet the second generation of the Kia Niro which went on sale in the summer, with the Niro EV featured here joining the line-up a month later. This fleet friendly Niro EV has a company car BIK rate of just two per cent for the 2022/23 tax year – no surprise then that electrified models account for a third of Kia UK’s sales, with the line-up featuring hybrid, plug-in hybrid and pure electric powertrains and three model grades, 2, 3 and 4.

As interest and sales grow in electric vehicles, I’ve included in the Vital Statistics panel Kia’s charging projections for this particular model, which make thought-provoking reading.

The first 230V example is if you plug your car into a normal three pin socket at home, as I did. With the car charging at 1.3kW per hour (about the same power usage as an electric heater), a display on the car reckoned it would take more than 57 hours to fully charge after I got home one night with just nine per centre of the battery left! A little too close for comfort, with the associated range anxiety leading to a very steady and chilly drive with the heater turned off! The 7.2kW time is if you have an electric car charging point installed at home.

The vital statistics

MODEL: Kia Niro EV 64.8kWh ‘2’

PERFORMANCE

Maximum Power: 201bhp

Max Torque: 255Nm

Top speed: 103 mph. 0-62mph in 7.8 secs

CHARGING

AC Slow Charge Time (230V): 27hrs 30mins

AC Fast Charge Time (7.2kW charger): 9hrs 25mins

AC Fast Charge Time (11kW 3-Phase Charger): 6hrs 20mins

DC Rapid Charge Time (50kW charger): 1hr 5 mins

DC Rapid Charge Time (100kW charger): 45mins

DC Rapid Charge Time (300kW charger): 43mins

BATTERY PACK

Electric engine: Permanent magnet synchronous motor (PMSM)

Battery: 64.8kWh Li-ion polymer battery

Max power (kW): 150 @ 6,000-9,000

Number of cells: 96

Battery weight (kg): 443

Battery position: Under floor

RANGE AND EFFICIENCY:

City range (mi): 375

Combined range (mi): 285

PRICE: £36,795

WARRANTY: 7 Year/100,000-mile warranty (3 yrs/unlimited mileage)

WEBSITE: www.kia.co.uk

Out of curiosity, I checked my own electricity tariff to discover that it is 33p per kW, so to fully charge the car’s 65kW battery would cost £21.45 which, according to the car, gave me 250 miles of range in the cool temperatures of late January, less than Kia’s claimed 285 miles.

With the current energy crisis, many of the energy providers who offered cheaper tariffs for electric car owners to charge their vehicles overnight, have pulled those tariffs for the time being, with the only one I know of which still is, only offering that tariff to existing customers, and that price is going up. It’s also worth noting that with these tariffs, the rate for daytime hours

• All data correct at time of publication.

usage was usually higher too. If you don’t have a home charger, the DC Rapid Chargers have to be paid for as you use them, and can be expensive – around £45 to charge our Niro EV, but then, that’s done in around an hour and you’re on your way again... but these are diesel prices!

So what’s our Niro EV like to live with? Inside the Kia Niro has a smartly designed dashboard which is nicely sculpted into the door panels which has the effect of extending the sloping dashboard.

ABOVE: A good sized boot makes it a practical family car

ABOVE TOP: The Kia Niro EV with its charging point clearly visible in the front of the car

‘Inside the Kia Niro has a smartly designed dashboard which is nicely sculpted into the door panels’

There are three driving modes, which are Eco, Normal and Sport. Depending which one you select, the dashboard changes from blue dials on the Eco setting to grey dials on the Normal setting and sporty white dials with red needles in Sport mode.

A rectangular display in the middle of the dash is home to all the key controls below which sits the heating controls which c an be adjusted independently for passenger or driver. There is plenty of connectivity too, with USB, USBC and a 12V socket all included. However, luxuries like heated seats and a heated steering wheel were not included in this particular car, but that’s probably also to help preserve or maximise the range of the battery.

The centre console is home to the gear selector which in this case is a round dial a nd gives you the choice of reverse neutral or drive with a parking mode in the middle. It also features auto hold and an electric parking brake.

There is plenty of equipment to aid the driver too, with radar cruise control, lane keeping assist and steering assist to stop you straying out of your lane on a motorway, so it has all the mod cons.

The new Niro also supports Apple CarPlay and Android Auto as you would expect, and it was nice to see that this model didn’t actually need to have the phone connected, and it works wirelessly, although you might want to connect your phone to keep it charged because using it wirelessly soon runs down your phone’s battery.

The rest of the interior is nicely equipped and proportioned and even has USB charging points on the back of the front seats, so the kids can charge up their phones and other devices while on the move.

There is ample head and legroom in the cabin and the boot is also a good size for all the family clutter.

During my test, the car covered just over 220 miles and the accumulated info display showed that it averaged 3.2 miles/kWh of energy over that distance, which consisted of a mix of town, city and reasonably rapid cross-country driving.

The ride qua lity of the Kia Niro EV is very good, and it absorbs the bumps and potholes superbly well, it’s easy to manoeuvre and parking is aided by a rear view camera.

It handles well enough, too, and with a 0-62mph time of 7.8 seconds it is enjoyably rapid on the open road, but of course the heavier you are with your right foot, the quicker you deplete your battery power in the same way as you would reduce your mpg in an ICE car. Obviously with the emphasis on economy, the tyre choice assists that aim, but I found with the increased weight of the car thanks to its batteries combined with cold, dry but still greasy road surfaces, the standard Continental EcoContact 6 tyres were prone to understeer on roundabouts and tighter bends during a late night drive home with no traffic which allowed me to pick up the pace and “make progress”.

I guess as always, there is a balance to be struck between performance and economy!

Overall, the Kia Niro EV is an excellent all-rounder, and comes with Kia’s equally excellent seven year warranty, so peace of mind for you and subsequent owners is assured. If you’re in the market for one of the latest EVs, why not charge down to your nearest Kia dealer and have a look for yourself!

ABOVE RIGHT: Range anxiety is a cold reality of electric vehiclesespecially when you turn the heater off and slow down to ensure you make it home! The right hand dial shows 24% charge, more than 47 hours left to fully charge it, and the 1.3kW charge rate at the bottom.

The perfect all-rounder for the whole family

Bags of space and versatile seating means this Skoda Kodiaq is ideal for a growing family on the move. David Hooper has a look at the facelifted range.

The Skoda Kodiaq is one of those cars that I found myself liking more than I thought I would – it does everything well, is comfortable, spacious, well equipped and competitively priced – it’s simply an agreeably good all-rounder.

The refreshed Skoda Kodiaq range went on sale in July last year with design and specification upgrades, new engine options and improved driver assistance systems, with prices starting from a very reasonable £27,650.

There are five trim levels, including the exciting vRS version which packs a 245PS punch from the muchloved 2.0 TSI petrol engine which is so popular in performance models across VW Group ranges and has replaced the previous diesel unit – and all models can be ordered with five or seven seats. This example featured more than £3,000 of optional equipment and “packs”.

Our Skoda Kodiaq test car was the seven seat version, which is ideal for a growing family. The middle row of seats can slide to adjust legroom in the back, can be folded completely flat to create a large, flat loading space that does a good impression of a van, or if you need to use the two third row seats, they quickly and easily fold out of the floor into position. On the back of the front seats are to two trays which fold out and include slide-out cupholders which are ideal for kids on the move!

All the seats are clad in attractively designed leather with contrasting grey stitching, while the dashboard features a trendy grey stripy effect trim which grew on me after a while but wouldn’t have been my first choice.

The grey stitching theme continues across the front edge of the dashboard and also into the door cards which adds a co-ordinated feel to the Kodiaq’s interior.

On the road, the Skoda Kodiaq drives very well, its four-wheel-drive system contributes to a feeling of security on the slippery winter roads, and I’m sure would come in handy pulling a caravan or a large trailer, like a horsebox off a muddy field.

The vital statistics

MODEL: Skoda Kodiaq

SE L Executive 2.0 TDI 150ps DSG 4x4

ENGINE: 1968cc TDI 150PS, four-cylinder diesel engine, driving four wheels through 7 speed DSG gearbox

PERFORMANCE: Top speed 124 mph. 0-62mph in 9.8 secs

ECONOMY: WLTP Combined mpg 46-44.8 mpg. Wheel World test average: 43.4mpg

CO2 EMISSIONS: 165g/km

FUEL TANK: 58 litres

PRICE: £42,320 (£44,690 as tested)

WARRANTY: 3 years/60,000 miles

WEBSITE: www.skoda.co.uk

• All data correct at time of publication.

The DSG gearbox is smooth and refined, mostly, although every now and again it does snatch if the driver executes a rapid takeoff from a standstill or applies the power sharply exiting a roundabout, for example. On the road, refinement levels are good with little road noise entering the cabin, and the handling is perfectly adequate for a car of this type, however, I did find it crashed a bit over some of the potholes and drain covers which is a consequence of a fairly stiff suspension set-up to cope with the raised ride height of this SUVstyle car and its potential of having seven people plus luggage on board, but this is only a minor point in the grand scheme of things.

There are various trip computers, which show distance time, average speed and average fuel consumption. During a busy week with the car, I covered 440 miles and achieved an overall average of 43.4mpg which I think is perfectly acceptable for such a large car.

The Kodiaq’s heated seats and steering wheel were a real pleasure on the cold February mornings when I had the car! In the centre of the dashboard, a large screen is home to all the usual paraphernalia, but I particularly liked the wireless CarPlay system, which saves messing about connecting your phone to a cable every time you get in. Below the main screen are the heating controls, parking sensors and even a button which will get the car to park itself… if you are brave enough to let it!

The automatic gear selector can also be used to manually adjust the gears if you so desire. The dashboard in front of the driver can be configured according to preference too, but I tend to favour the traditional two dials which gives a clear overview of what the car is up to at any given moment. At the back of the car, there is a tow bar which can be deployed at the press of a button and then locks into place.

The Skoda Kodiaq is a nice car to drive, it’s comfortable for long distances, reasonably economical and superb family transport which adds up to an excellent allrounder, which I could quite happily live with.

New Members

On Friday 24 March, Ongo’s employment support and recruitment team are inviting businesses to join them at their event to celebrate working together to improve the local community.

Since opening their doors in 2003, Ongo’s employment support team has helped over 17,000 people with employment related skills and support.

Ongo Recruitment has also employed 300 people each year on a range of temporary contracts and found jobs for hundreds more.

The celebration event will take place at The Wortley House Hotel in Scunthorpe between 10am to 2pm.

All businesses who have worked with them over the last 20 years, and businesses who would like to in the future, are invited to attend.

‘Over the years we’ve grown significantly, moving offices, launching over 20 new projects and achieving over £3m in grant funding’

There will be welcome drinks followed by a showcase of what the teams offer, including mental health support for colleagues, recruitment and training opportunities, apprenticeships and upskilling.

There will also be talks from clients, lunch with entertainment and networking opportunities.

Maryanne Fitzgerald, Engagement and Enterprise Manager at Ongo, and event organiser said: “We’re delighted to be

celebrating 20 years of supporting the community, creating social value, boosting the local economy and making a real difference to people’s lives.

“Over the years we’ve grown significantly, moving offices, launching over 20 new projects and achieving over £3M in grant funding so it means a lot to us to showcase this and look forward to the future.”

“The aim of this event is to really celebrate the achievements of local people and the fantastic relationships we already have with so many businesses, and to build more going forward, focused on growing local talent. We want to help you create the most productive, skilled and engaged workforce and gain access to social value specialists to make a difference in our communities.

“It’d be great to see as many people there as possible, so please come along if you can.”

If you’d like to attend the event, simply head to: ongo.uk/20-year-celebration

Celebrating 20 years of helping local businesses, people and communities

Last Word

If you like to have the Last Word, here's your chance - email David Hooper at d.hooper@hull-humber-chamber.co.uk

Job

Describe your business in a nutshell?

It is a community space centrally located. Historically it was known as the Danish Seamen’s Church and has been a part of Hull history for over 150 years. The building is still used as a church a couple of times a year and we have events for the Danish/Nordic community a couple of times a month.

Lots of different community groups use it now, like Headway and Hull Historical Association.

It’s also a place where people can hold meetings for the public, businesses or anybody else.

A highlight of the last year was when Emma Hardy MP came here for her Big Conversation with business leaders.

Where is it based?

We’re in the city centre on the corner of Ferensway and Osborne Street. There’s usually a big Danish flag flying!

What has been your biggest challenge in the last year?

We launched the Nordic House concept just as the first lockdown hit in 2020 and last year was our first chance to start taking bookings after everything opened up again. It’s a slow process but we’ve had some excellent events.

What are you most looking forward to in the next three months?

Hosting more events and presenting as varied a programme as possible the coming future. People are choosing us for events around business, community and culture as we have a variety of spaces that enable people to bring different types of activities.

The favourite every year is the Scandinavian Christmas Market, which started in the 1970s and is going from strength to strength.

What news story has had the biggest impact recently?

The challenges of the economy and cost of living crisis. It underlines the need for a strong community and to be able to work together, and that’s what we have always done here.

If you could choose, what job would you do?

I have a dream about opening a little café and serve homemade Danish cakes, as I really enjoy baking. But I’m sure it would be quite hard work, especially in the current economic climate.

What is your biggest ambition?

To see Nordic House become a self-sustaining facility with a busy calendar. I’m happiest when we’re busy, helping people put on their amazing events and supporting the community by bringing people together offering space to lots of different events from cultural and community events to business meetings, weddings etc.

Where will your next holiday be?

I will be going to Denmark soon to visit family but for a proper holiday I would like to do an

Interail trip and take in Switzerland and Italy and a few other places. Definitely a cultural tour. I’m not really a beach holiday person.

What are your hobbies and which is your favourite pastime?

I enjoy cycling, reading and socialising and I like getting out to the cinema, live music, stand-up comedy and other cultural events.

What are your plans for the weekend?

Weather permitting, weekends give me the chance to get out for a bike ride. I also take the opportunity to visit cultural events in Hull and the other big cities across Yorkshire. This weekend I’ll be heading to Leeds Art Gallery.

Name: Charlotte Theill

title: Manager

Name of the business: Nordic House and Danish Church

ABOVE: Charlotte Theill with some of the artefacts in Nordic House

RIGHT: Charlotte Theill with Emma Hardy MP and local businessman Robert Jackson at the Big Conversation event