Business Voice Q1 2024

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Q1 2024

Voice BUSINESS

THE MAGAZINE OF HAMPSHIRE CHAMBER OF COMMERCE

UNLOCKING OUR SKILLS POTENTIAL

BUSINESS VOICE

INFORMING

SKILLS FOR THE FUTURE

Why investing in people makes perfect sense for your business CHAMBER NEWS

Chamber shares positive updates at Annual General Meeting

FOCUS FEATURE

Reasons why you should consider taking on an apprentice

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BUSINESS VOICE

CONTENTS Voice BUSINESS

Q1 2024

WELCOME 5

Ross McNally Executive Chair, Hampshire Chamber of Commerce, on the importance of building skills for the future

MEMBER NEWS 6

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University receives three Gold awards

CHAMBER NEWS 24 Chamber shares positive updates at AGM

CHAMBER GLOBAL

FEATURES

30 Red tape is holding back exports

41 APPRENTICESHIPS, SKILLS & TRAINING Why you should consider an apprenticeship

CHAMBER POLICY 32 Making sure apprentices are properly paid

GREEN BUSINESS

44 Is in-house training right for your business?

38 Green Careers Week showcases paths to protecting the planet

46 PROFESSIONAL SERVICES The new role for lawyers

EVENTS & TRAINING

49 Meeting new standards

50 A comprehensive list of the latest Chamber events 51 Helping members grow their businesses through training

SECTOR FOCUS 53 Corporate Hospitality Plans for new leisure centre and cultural hub underway 55 Legal & Finance The importance of listening to public trends

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58 Engineering & Manufacturing Claims in the collapsing concrete crisis 61 International Trade The benefits of international trade training 62 Skills & Training Preparing young people for work 64 Technology Drones monitor ‘unreachable’ glaciers

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NEW MEMBERS 66 The Chamber welcomes new members Q1 2024 BUSINESS VOICE 3

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BUSINESS VOICE

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Voice

BUSINESS VOICE

BUSINESS

THE MAGAZINE OF HAMPSHIRE CHAMBER OF COMMERCE

MEMBERS ARE INVITED TO SEND THEIR EDITORIAL SUBMISSIONS TO:

Welcome

PRODUCTION EDITOR David Allison E: david.allison@hampshirechamber.co.uk T: 01329 242420 MARKETING AND COMMUNICATIONS Helen Asling E: helen.asling@hampshirechamber.co.uk T: 01329 242420 HAMPSHIRE CHAMBER OF COMMERCE Fareham College, Bishopsfield Road, Fareham PO14 1NH T: 01329 242420 HAMPSHIRE CHAMBER CONTACTS Chamber membership: Coral Benham E: coral.benham@hampshirechamber.co.uk Chamber events and training: E: events.south@hampshirechamber.co.uk

PUBLISHED BY: Kemps Publishing Ltd 8, The Courtyard, 707 Warwick Road, Solihull, B91 3DA T: 0121 765 4144 W: www.kempspublishing.co.uk MANAGING EDITOR: Laura Blake DESIGNER: Lloyd Hollingworth ADVERTISING OPPORTUNITIES T: 0121 765 4144 E: jon.jones@kempspublishing.co.uk PRINTERS Stephens & George Print Group W: www.stephensandgeorge.co.uk

BY ROSS MCNALLY EXECUTIVE CHAIR, HAMPSHIRE CHAMBER OF COMMERCE all individual transactions have in ver the past year, the Chamber has had good reason to explore common is the skill of those supplying the true meaning of skills and the solution. its value to the business community.

All businesses should therefore In delivering the Local Skills continually invest in the skills of their Improvement Plans (LSIPs) across Solent people. No investment in place, and EM3 regions it is apparent that equipment, distribution, or at its core the art of business is technology will individually to arrange a set of skills to the have quite as much direct and BUSINESS VOICE benefit of the market being indirect impact on success as served. an ongoing investment in The very element of their people. commercial activity is to This investment supports trade skills, adding value to your clients, your sector, your FOR THE FUTURE the product or service thereby productivity and therefore your satisfying demand. other business investments.

A technology business is selling its This truism was at the heart of the technical skills, a professional firm selling recent celebration of the launch of the its judgement and expertise, and a retailer LSIPs across the country and sets us on a trading in its market and range course in 2024 of engaging all parts of the knowledge. skills system across the county.

None of this happens by accident.

In shaping this issue around the theme The success of a business is built on of skills, we hope you will be motivated knowledge and decision-making at all to join us in that goal and help find new levels of the organisation and the thing ways to unlock our skills potential.

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ABOUT THIS MAGAZINE Business Voice is a quarterly magazine distributed to around 5,000 members, affiliates and key businesses in the Hampshire region.

DISCLAIMER Business Voice is produced on behalf of the Chamber by Kemps Publishing Ltd and is distributed to members and leading businesses without charge. The Chamber and the publisher are committed to achieving the highest quality standards. While every care has been taken to ensure that the information it contains is accurate, neither the Chamber nor the publisher can accept any responsibility for any omission or inaccuracies that might arise. Views expressed in the magazine are not necessarily those of the Chamber or the publisher. This publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format without prior written permission of Kemps Publishing Ltd.

MODERN PARTNERSHIPS, 170 YEARS IN THE MAKING

A PEER Network 170 years in the making, our strength as a Chamber comes from our ability to adapt to the changing face of business. At the heart of this are those meaningful partnerships that shape our shared Chamber.

Named for our founding year, 1851 is a modern version of what once were called Patronages.

With each completely bespoke they can more effectively underpin the ambitions of the organisation we are working with and Alongside our first four - Leonardo Royal Grand Harbour Hotel, Wonderseekers, Natwest and British Marine – we are delighted to announce long term supporters of our Chamber and the Headline Sponsors of the 2024 Boat Show Lunch Paris Smith LLP as the latest 1851 member.

Interested in developing a partnership such as this? Contact the Chambers Partnership Manger Joe McDowell via joe.mcdowell@hampshirechamber.co.uk Q1 2024 BUSINESS VOICE 5

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MEMBER NEWS

MEMBER NEWS THE LATEST NEWS AND SUCCESS STORIES FROM CHAMBER MEMBERS

n September, Solent University, Southampton was the only institution in the region to receive three Gold awards in the Teaching Excellence Framework (TEF), highlighting their high standard of teaching, learning and student outcomes.

Now, with universities playing a key role in the innovation and economic BUSINESS VOICE prosperity of communities and industry both in the UK and further afield, how is Solent embracing the future with TEF Gold to their name?

TEF, a national scheme run by the Office for Students, encourages FOR THE FUTURE higher education providers to deliver exceptional results that maximise student results and experiences. The latest rankings show that Solent is delivering the very best for its learning community with not one, but three golds, and the road ahead is set to be one of collaboration.

Professor James Knowles, Vice-Chancellor, said: “There is no doubt the TEF has raised the bar on teaching, learning and student experience, and I am particularly proud that we now belong to a small group of universities who have gained the triple Gold.”

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‘We’re looking for innovative ways to teach using new technology alongside the wonderful facilities we’ve already got’ In simple terms, TEF Gold means that Solent University is delivering on its promise: providing students with work-ready skills that underpin their goals for the future. It also points towards a first-rate standard of learning Solent University’s Virtual Production Stage

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Going for gold: how Solent University is raising the bar

and teaching which Professor Knowles intends to boost: “We’re looking for innovative ways to teach using new technology alongside the wonderful facilities we’ve already got. But importantly, finding ways of involving students in the co-creation of their education.

“The future is very much about education becoming a shared journey between our students and expert staff, learning and developing as we go.”

Solent’s focus on educational innovation has fuelled recent investments in cutting-edge facilities that will provide students with sought-

after skills. From the installation of a Virtual Production Stage which is at the forefront of film and TV production, to a nursing lab that simulates clinical environments and provides hands-on training for the next generation of healthcare professionals, Solent’s approach to learning is practical in nature, designed to ensure the best possible outcomes for graduates and the industries they join.

The university’s passion for collaboration extends beyond its city-centre campus and into the businesses that make Southampton a thriving place to live and work. With well-

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MEMBER NEWS

Helping you to be better connected, promoted, represented and supported.

The Savills team who took on the Walk the Test Way challenge

Savills put best foot forward and raise over £3,500 for charity A team of employees from Savills in Southampton took on the Walk the Test Way challenge in September, raising more than £3,500 for No Limits.

The challenge, organised by the Rotary Club of Romsey Test, took place on Sunday, 24 September.

The team from Savills collectively walked a total of 213 miles during the day to raise funds for the office’s nominated charity, No Limits. The charity provides prevention, early intervention and crisis support to young people in Southampton and across the wider Hampshire area.

Vice-Chancellor, Professor James Knowles

established roots in the city’s business community and considering their success in the TEF, Solent is continuing to nurture partnerships between students, graduates and businesses that not only deliver benefits for everyone involved but serves the city in its economic growth.

As a top 30 university in the UK for business management and marketing, and with Theo Paphitis as Chancellor, business is a key element of Solent’s identity. Now, as one of just 14 universities with a TEF triple Gold to their name, Solent has a strong foundation

for launching the next wave of the Government’s Help to Grow programme.

Building on the success of the University’s Small Business Leadership initiative, which supported 140 businesses in the region, Help to Grow gives small and medium-sized businesses the tools to optimize their output, seize opportunities and drive economic growth. The programme connects business leaders with Solent’s talented alumni network working across a variety of industries, while cultivating partnerships that will benefit students in their future careers.

‘We are very pleased to have got involved in the challenge’ Eleven Savills employees from a range of departments including development, planning, and building project consultancy took part in the challenge.

Gavin Hall, Head of Savills Southampton office said: “We are very pleased to have got involved in the challenge and to have raised more than £3,500 for such an important local cause. Having visited the No Limits advice centre and seen the breadth of support services they offer across Southampton and Hampshire, we are pleased to support such a vital organisation.”

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MEMBER NEWS

Colleges join in merger to champion further education “An incredibly exciting opportunity to build on our respective strengths.”

adult education and training including support for ESOL students.

For its part, Fareham College has strengths around T-level provision and engineering through both CEMAST, the Centre of Excellence in Engineering, Manufacturing and Advanced Skills Training, and CETC, the Civil Engineering Training Centre.

Asked about sector priorities overall, Andrew is confident SHCG will help all industries and key growth sectors facing skills gaps and shortages.

“Together, we have a stronger network of employer partners than we had individually,” he says. “By combining our resources and expertise, we can support roles in the NHS including our large regional hospitals in Southampton and Portsmouth, the needs of social care and Early Years education, and the business requirements of engineering, marine and maritime, construction, hospitality, digital and creative. In short, we can play a greater role in unlocking the whole economic potential of our region.”

Andrew said SHCG is working ‘hand in glove’ with the Solent’s Local Skills Improvement Plan, led by Hampshire Chamber. “SHCG steers a collaborative partnership of providers to channel funding from the Government’s Local Skills Improvement Fund to support the plan. A key focus is on events, open days and other initiatives designed to encourage school leavers and college students to explore the fantastic opportunities available in different sectors locally.”

His message to employers is to work with SHCG. “We’re here for business and we mean business,” he said. “We’re keen to attract more firms and employers to input to curriculum design, teaching and learning. We also want to explore more opportunities for teaching staff to go back into industry since technology and industry practice can move at such a quick pace. And we want to encourage more businesses to think about the added value that apprenticeships can offer to their workforce.

They really can support businesses to improve their productivity and that in turn drives economic growth across the region.”

That’s the key message from the CEO of the newly formed South Hampshire College Group (SHCG) following the merger of Fareham College, Eastleigh College and City College Southampton.

Andrew Kaye leads a management team keen to shape the future of Further Education in the Solent region.

He said: “Success will not only benefit the career prospects of individual students. It will offer businesses an increased pipeline of professional and technical skills to address workforce needs across our local economy.”

The merger, which came into BUSINESS VOICE effect at the start of this academic year, means more than 10,000 students are now learning under the auspices of a co-branded, umbrella organisation that is effectively the biggest further education FOR THE FUTURE college in the whole county.

Under the merger, approved last year by the Department for Education after a public consultation signalled support, the three colleges maintain their individual sites Andrew Kaye, Chief Executive, South Hampshire and identities in their local communities but College Group share resources, capacity and expertise. with a clear line of sight linking employment All three are well-known and longwith HE. That could be HE programmes within established centres of education. Fareham the three colleges themselves or at universities College was founded in 1984, Eastleigh College or colleges elsewhere. in 1961 and City College Southampton in 1952.

“At the same time, we can provide real, lasting benefits and added value to business.

‘Students stand to We are a single point of contact for employers benefit from an who may have had difficulties in the past deciding how to choose between different enhanced range of colleges for the skills they need. courses, with more “Now, the unique contributions of the three expertise on offer and colleges can truly complement each other and that represents something quite outstanding.” improved opportunities’ As examples, Andrew cited Eastleigh College as being especially strong on “We spent a lot of time talking about the apprenticeships and online learning, while benefits of coming together as a group,” added City College Southampton is recognised for its Andrew, who became Principal and CEO of Fareham College in 2019 and is a familiar face to many in the business community as a board member of Hampshire Chamber, which has its head office co-located on the Fareham campus.

Hampshire Chamber and local business Ross Sterne recently collaborated with Fareham College to support their HNC Media students.

“It’s about creating better futures. Students HNC Media Production lecturer Rob Hind said: “This has been a fantastic collaboration that has stand to benefit from an enhanced range of enabled our students to utilise the editing skills they have developed through their studies on live courses, with more expertise on offer and projects for Chamber of Commerce members. Fareham College’s range of Higher Education improved opportunities including pathways courses are a great alternative to university for many students and this kind of skills based into Higher Education (HE). As a group we can learning is exactly the sort of opportunity our HE provision is able to provide.” collectively support more students aged 16-19

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Collaboration boosts skills for media students

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MEMBER NEWS

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MEMBER NEWS

Should I stay or should I go? becoming self-employed. In fact, half of those he University of Portsmouth who start their own businesses or are selfrecruits undergraduate and employed are based in the region. postgraduate students from over To help businesses recruit, the University of 150 countries each year. It is Portsmouth has its own Graduate Recruitment Gold Rated for the quality of its Consultancy, placing University graduates in teaching in the latest Office for Students’ graduate level roles, in public and private Teaching Excellence Framework, and is sector organisations in Hampshire and the ranked 33rd among all universities in The South of England.

Guardian Good University Guide.

Based within the Careers and Employability Portsmouth is named as one of the UK’s top Service, the university employs three full time 50 universities in the 2024 QS World University Rankings. recruitment consultants, all with commercial While immensely proud of its global recruitment backgrounds, to register final year reputation, the mainstay of recruitment at the students and graduates and work with them to University of Portsmouth is students from introduce them to employers. The team uses Hampshire and the South of England, with a variety of methods to promote roles on more than half of new students joining from behalf of employers to final year the PO postcode area. students and graduates, matches Many Portsmouth graduates choose to stay relevant CVs to roles, and in the region after they finish their studies. In arranges interviews on fact, the latest research from the Association behalf of employers. of Graduate Careers Advisory Services reveals that 45% of graduates never move, with many students choosing to attend a local university and then seeking work locally.

In this article, Marc Lintern, the University of Portsmouth’s Director of Student and Graduate Success, and his colleagues Dr Alexander Bradley and Jane Howe, examine in more detail the number of students seeking jobs in the local region, as well as ways in which the University of Portsmouth can help you attract the candidates you need for your business, including an introduction to the University’s Graduate Recruitment Consultancy.

To monitor where Portsmouth graduates work after their studies, the University participates in the Graduate Outcomes Survey, a large national survey of graduates 15 months after completing their courses. Based on the last four years of data, 53% of University of Portsmouth graduates who BUSINESS VOICE work in England choose to do so within the South East Region, which is by far the highest percentage of any region. Within the South East, 38% of the University’s graduates FOR THE FUTURE choose to stay and work in Portsmouth, 11% in Southampton, and 18% in other parts of Hampshire.

Portsmouth’s graduates, of course, also contribute to the regional economy by setting up their own businesses or

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University of Portsmouth’s GRC team

The team relays feedback to graduates on behalf of businesses, and assists with salary negotiation and successful onboarding. The team can also advise employers on the best ways to attract candidates.

As a result, employers return year-on-year to partner with the Graduate Recruitment Consultancy to help source local graduates.

This includes large graduate recruiters which choose to recruit directly via the team alongside their own largescale graduate recruitment programmes.

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MEMBER NEWS

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MEMBER NEWS oke, a Hampshire-based prime contractor, has signed a £40m contract to deliver the next two years of Project ZODIAC for the British Army. ZODIAC is the backbone of the Army’s Land ISTAR Programme, and will deliver an integrated Intelligence, Surveillance, Target Acquisition, and Reconnaissance (ISTAR) system, which will transform how the Army undertakes data-led decision making in the Land environment to gain operational advantage.

As the Prime Systems Integrator for the project, Roke will integrate sensors, deciders and effector systems to deliver a Minimum Viable Product (MVP) ISTAR system that will operate in the Degraded, Denied, Intermittent and Limited-Bandwidth (DDIL) communications environment of the modern battlefield. Through an agile delivery approach, with development informed by user engagement and training exercises, ZODIAC will provide an integrated and distributed system of applications and underlying system architecture that will enable the Army to understand, decide and act with greater precision and speed and digitally integrate with key allied partners.

The system will be complemented by a software and data DevSecOps pipeline to enable rapid enhancement, long term system evolution and the management of pre/post mission data loads. This pipeline will be key to transforming how the Army operates.

Aligning with the goals set out in the most recent MoD’s Defence Command Paper, Roke’s work on this project will be integral to digitalising the Army’s Sensor-DeciderEffector chain, contributing to faster decisionmaking, lower cognitive burden on operators, and more efficient use of the Army’s resources.

ZODIAC will provide the platform for the introduction of artificial intelligence (AI) into the Army’s ISTAR processes, increasing the quality of decision-making and speeding up the tempo of operations. ZODIAC will contribute to the UK MoD’s objective of achieving Digital Deterrence: realising a

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Hampshire-based contractor in AI tech collaboration with British Army strategic deterrence effect through digital advantage.

Roke will work closely with a trusted consortium of industry partners comprising 6point6, General Dynamics Mission Systems – United Kingdom, Nexor, QinetiQ, and Sierra Nevada Corporation Mission Systems UK Ltd, to advance the ZODIAC project, ensuring that the Army can take advantage of industry’s foremost technical capabilities on a continuous and enduring basis.

‘Roke is proud to be leading this important and bold transformation in support of the defence of our nation’

Brigadier Pete Drew with Paul MacGregor 12 BUSINESS VOICE Q1 2024

Paul MacGregor, Managing Director of Roke, said: “Roke is proud to be leading this important and bold transformation in support of the defence of our nation. ZODIAC will pioneer the use of next generation technologies, empowering and better protecting the British Army to think and act faster than our adversaries.

“Innovation is the catalyst for everything we do. From harnessing our significant knowledge in physical sensors and communication systems to embedding new architectures and processing at the edge, drawing on our expertise in data fusion, machine learning and autonomy.”

Brigadier Pete Drew, Land ISTAR SRO, said: “I am delighted to be working with Roke as, together, we drive the digitalisation of ISTAR, through the networking of sensors and the delivery of an ISTAR C2 and Fusion system.

This ISTAR system will integrate the SENSEDECIDE-EFFECT process, increasing the British Army’s lethality and survivability within a combined, joint and multi-domain context.

“Working in collaboration with ROKE and their trusted consortium, the integrated team will deliver the core of the Land ISTAR programme that will move us toward a fully digitalised environment exploiting automation, machine learning and artificial intelligence, enhancing decision advantage for the British Army.”

The most recent MoD’s Defence Command Paper can downloaded at: http://bit.ly/3RKBRgM

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MEMBER NEWS

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Hotel renovation set to improve guest experience oliday Inn Southampton Eastleigh, which is managed by global hotel management company Valor Hospitality, has unveiled its £3.5m extensive renovation work on the hotel’s 129 bedrooms, entrance, outdoor courtyard, and event space.

The work, which started in June 2022, includes an entirely new outdoor courtyard

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designed in vibrant colours, with botanical greenery and festoon lightening, as well as a completely new courtyard menu offering guests the choice of pizza, burgers, and small plates. The guest experience has also been improved, with patio heater, blankets and canopies allowing guests to use the space from day through to night.

The entrance to the hotel has also had a modern makeover, as has the meeting spaces,

with the hotel having enhanced its Wi-Fi connectivity and installing state-of-the-art AV equipment for its business guests. The events facilities, which cater for everything from corporate dinners to birthday parties and weddings, have also been refreshed and updated, with artwork from the Eastleigh area to add stylish accents.

The improvements are all part of Valor’s long-term strategic plan to continually update

Students gain insights visiting logistics firm 15 students and 3 instructors, from the Defence College of Logistics, Policing & Administration, visited Meachers Global Logistics to see how they operate.

Meachers Global Logistics is continuing to support students at the Defence College of Logistics, Policing & Administration (DCLPA) in Worthy Down to develop their understanding of commercial logistics.

The 15 students, from the Defence School of Logistics and Administration (DSLA) Engineer Logistics Division, are currently studying the Military Engineer Logistics Supervisor course.

They visited Meachers’ warehouse facility in 14 BUSINESS VOICE Q1 2024

Nursling, Southampton to see the first-hand the processes it uses and gain real-world insight into aspects of logistics relevant to their role.

BUSINESS VOICE

‘We’re delighted the DCLPA sees value in its students visiting us’

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This included warehouse management, stocktaking and stock maintenance, equipment maintenance and inspection, and consignment tracking and systems administration.

Meachers Global Logistics welcomes students from DCLPA

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MEMBER NEWS

The South of England looks to rival Silicon Valley

Brian McCarthy, Managing Director of Valor Hospitality Europe

and provide exceptional experiences for its guests.

Brian McCarthy, Managing Director of Valor Hospitality Europe said: “Providing our guests with world-class experiences is a huge priority for us, and with that comes ensuring that our hotels are to the highest of standards possible. This year we have put a huge focus on investing in refurbishments to ensure we continue to provide an inviting atmosphere

and exceptional services across the board. The refurbishments at Holiday Inn Southampton Eastleigh are incredibly exciting, as the hotel has been completely modernised, with alluring outdoor spaces and refitted rooms to make it an enticing place to stay.”

Valor plans to continue to upgrade the hotel, with future refurbishments planned, including it’s the hotel’s leisure club, to continually improve guests’ experience.

Gary Whittle, Commercial Director at Meachers, said: “We’re delighted the DCLPA sees value in its students visiting us, hearing from our team and seeing how we do things.

We’re incredibly proud of the processes we’ve developed and honed over 60 years. These have enabled us to provide a first-class logistics service that our customers can depend on. We are only too happy to share these with the college to aid its students in their career development.”

WO2 Tekbahadur Gurung, from the Engineer Logistics Division, Supply Training Wing at the DSLA, added: "On behalf of the college, I’d like to say a huge thank you to Gary and his team for welcoming our students again this year. These visits play a key part in helping us demonstrate how logistics can operate efficiently in the civilian world. Meachers has a great deal of knowledge and experience in this regard, and we’re grateful they are happy to share this with our students.”

Could the South of England be on the verge of challenging San Francisco's dominance in the tech innovation arena?

That was the question posed as the region’s biggest thinkers convened for Venturefest South (#VFS23) at the Ageas Bowl in Southampton. The event, the largest to date, showcased exciting new innovators and industry leaders, who united to highlight the South’s increasing significance in the global innovation landscape.

From start-ups to big-name brands, the one-day extravaganza welcomed brilliant minds from every stage of their business journey, making it the most accessible and dynamic not-for-profit event in the calendar. Despite the rain outside, the atmosphere inside the event was electric, with more than 1,200 visitors, exhibitors, sponsors, and partners joining forces to echo the vibrant spirit of the world's most innovative cities.

Notable names included Southampton City Council, Portsmouth City Council, University of Southampton, University of Portsmouth, University of Winchester, South Hampshire College Group, Carswell Gould and SWJ Events.

British Business Bank, South Coast CPS, A3M Designs, TrouDigital, LSEG, Dell Technologies, Creative Network South, Southpoint Films, and Zoe Hanson - “The Podcast Lady” - were sponsors.

Reflecting on the success of #VFS23, Ed Gould said: “#VFS23 has once again surpassed expectations, proving that the South is not just a contender but a major force in the global innovation scene. This event has shown that our region's vibrant mix of creativity, technology, and entrepreneurial spirit can rival that of San Francisco's renowned tech landscape.

“Bringing together large-scale businesses, academia, and budding startups has created an ecosystem that mirrors the dynamism and innovation synonymous with Silicon Valley. We've seen some incredible talent and groundbreaking ideas this year. It’s a hugely exciting time for the South’s growing influence and its capabilities in the tech and innovation sectors.”

Visitors enjoying #VFS23

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MEMBER NEWS MindWorks 25th anniversary – almost 100 past and present colleagues attend the event

Old faces and new celebrate major MindWorks milestone msworth-based MindWorks Marketing has marked a significant milestone in its history by celebrating its 25th anniversary with nearly 100 colleagues, clients and suppliers, all of whom have been integral to the company’s success over the past quarter century.

MindWorks, which became employee owned in 2017, has evolved since being founded in 1998 to become a leading agency in this industry, expanding its services in all areas, from digital and branding, to large-scale event planning.

This year there have been some huge client wins for the agency and along with recruiting new hires, and the company’s Apprenticeship

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Scheme saw its first apprentice successfully completing professional training and joining the company on a permanent contract.

‘We’re looking forward to achieving even more over our next 25 years’ The anniversary celebrations served as an opportunity for MindWorks to express its gratitude to all the people who have contributed to the company’s remarkable growth over the years. Against a backdrop of music and fun activity stations at its Old Flour Mill headquarters near the harbour, the day-

long event saw current and former colleagues reconnecting and forming new acquaintances.

Michelle Leggatt, Managing Director, said: “I’m delighted we have been able to celebrate 25 years of continued success with so many of the people whose talent, skills and enthusiasm have made it all possible.We have always believed that delivering innovative and effective marketing solutions for our clients has been driven by maintaining a positive productive workplace that attracts and retains the best talent with the same forward-thinking skillsets and passion to succeed. Becoming EO has helped to further cement our incredibly successful sustainable business model and we’re looking forward to achieving even more over our next 25 years.”

Business development runs in the family at Lee Peck Media South coast PR agency Lee Peck Media has signed up to the Government's Help to Grow development programme, which is being delivered by the Southampton Business School at the University of Southampton.

Founder and director Lee Peck will be attending the course alongside his daughter Frankie Peck, who has just joined the agency after more than 10 years with the BBC. “Frankie's arrival marks a new chapter,” said Lee, who founded the business 35 years ago. “The big advantage of the course is that it will allow us to work on the business rather than in the 16 BUSINESS VOICE Q1 2024

business. More than that, as Frankie recognised as one of the best in the country, and it is a key part of has come directly from journalism, the programme will give her an the University of Southampton, a invaluable insight into the world of Russell Group member, ranked in business.” the top 100 globally.

The Help to Grow: The course is 90% funded by the Management Course is a BUSINESS VOICE Government, and with a unique executive development leadership one-off fee of only £750 upfront, it’s designed to and management course designed to help be undertaken alongside business leaders grow full-time work with a FOR THE FUTURE their business and is time commitment of 50 delivered by world-class hours over 12 weeks. It uses a business schools across the UK and combination of online and face-tofacilitated by subject experts. A face sessions alongside case study member of the Chartered workshops to give business leaders Association of Business Schools, the opportunity to apply the Southampton Business School is concepts being taught to real-life

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situations. By the end of the course, delegates will have developed a tailored Growth Action Plan aimed at helping their business reach its full potential.

Associate Professor Gillian Saieva, Director of Executive Education at Southampton Business School, University of Southampton, said: “We are committed to developing leaders of the future who will take on the challenges we face and transform business and society for the better.

Delivering the government’s, Help to Grow programme is something we’re very proud of and we’re delighted to welcome on board Lee and Frankie from Lee Peck Media.”

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MEMBER NEWS

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Air ambulance charity is flying high after awards success

Natalie and Sarah (HIOWAA) with host and comedian Maisie Adam

ampshire and Isle of Wight Air Ambulance (HIOWAA) picked up Fundraising Team of the Year at the Third Sector Awards 2023.

The prestigious event, held on 22 September, celebrated the outstanding achievements of individuals and organisations operating nationally in the charity sector, marking their tireless efforts and transformative impact.

The award for Fundraising Team of the Year recognises the dedication from the charity team who work hard behind the scenes to ensure the people in Hampshire and the Isle of Wight continue to have the best prehospital care possible.

Whether they’re at events out in the community, giving talks to local groups and clubs or offering support to people looking to fundraise, the Engagement team works in support of the pilots, dispatchers, doctors and paramedics to help save lives in the region 365 days a year.

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18 BUSINESS VOICE Q1 2024

The life-saving charity was up against a host of national and regional charities including Great Ormond Street Hospital Children’s Charity, National Trust and Blood Cancer UK.

The judges commended the charity’s “practical and impact-focused approach to fundraising... and looking at the real drivers of growth and being brave enough to make those steps.”

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MEMBER NEWS

Greendale Construction scores with new football partnership Greendale Construction Limited has announced its new partnership with Dorset County Football Association, which will see the building firm take on the naming rights of the Dorset Sunday Challenge Cup for the 2023-24 season.

This year’s Greendale Construction Sunday Challenge Cup will see 25 teams compete to win the trophy, with the final due to take place at the County Ground on 19 May. Greendale Construction are also an integral construction partner in the development of the new 150 seater stand at Dorset County FA, and will provide the works to construct the main base upon which the new stand will be placed.

Maria Seabright, Finance & HR Director, Greendale Construction, said: “We are delighted to have become a partner with the Dorset FA, and to take on naming rights of the Dorset Sunday Challenge Cup for 2023-24, is very exciting. Greendale are also thrilled to be working with Dorset FA on the new 150 seater stand at Hamworthy United FC’s County Ground. The new steel framed stand will sit on a reinforced concrete base and will supply 150 seats, plus two

HIOWAA Director of Income and Engagement, Keith Wilson, said: “We are delighted that our Engagement team and approach to generating income for this charity has been recognised by the Third Sector Awards judges. Our collective passion for innovation, collaboration and putting our supporters first is what drives this team, and being awarded alongside some of our favourite national charities is welcome reward for our efforts.”

The life-saving charity has also been shortlisted for three Air Ambulance industry awards: Innovation of the Year for its mobile flight simulator, Charity Team of the Year, for the Engagement team, and Special Incident of the Year, in which its crew attended a multi-vehicle, mass-casualty road traffic collision in Cheltenham, where 11 helicopter emergency medical service crew members from HIOWAA, Wiltshire Air Ambulance and Great Western Air Ambulance responded to a total of eight patients.

wheelchair spaces, providing unobstructed views of the pitch under a cantilevered roof.”

Roger Vaughan, CEO, Dorset County Football Association, added: “We are grateful for the opportunity to partner with Greendale Construction both in supporting the construction of our new stand and to sponsor our senior Sunday competition, The Dorset Sunday Challenge Cup. We hope this is the beginning of a strong relationship with a well respected and supportive local business.”

Maria Seabright, HR and Finance Director, Greendale Construction Limited

For more information visit: www.hiowaa.org Q1 2024 BUSINESS VOICE 19

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MEMBER NEWS

Evolving 19th century sales processes for a 21st century market homas J Watson, the man credited with turning IBM into a global phenomenon, once said: ‘In business, nothing happens until someone sells something.’

According to the All-Party Parliamentary Group for Professional Sales, the UK has a critical shortage of the sales skills needed to grow the economy. The Bank of England say this skills gap is costing the UK economy £270bn each year.

In 1887, John Henry Patterson devised the NCR Primer, which is widely seen as the first structured sales process. And, while it’s evolved a bit, these ‘traditional sales’ techniques are still being used by 91% of salespeople.

In the late 20th century, before the internet, sales type followed a normal distribution curve. At one end were transactional sales, commodity items, lots of competitors with price often being the deciding factor. At the other end were transformational sales, complex, high value solutions, needing high expertise to solve a problem and create value.

The skills needed were very different.

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‘We need to bring our sales solutions into the 21st century. That isn’t just skills but our entire approach to sales and business development’ But most salespeople operated in the big chunk in the middle where the supplier would add a bit of extra value for a bit of extra cost.

Buyers needed to meet salespeople to research the market and create options.

Traditional sales techniques were sufficient.

Then the internet happened. Suddenly, buyers could do their own research and, today, that curve has inverted. The ends have grown… the middle is disappearing.

Consequently, since the financial crash of 2008, UK productivity has fallen 30% compared to our major competitors. We’re number four for business startup’s among OECD countries but drop to 14 for those still trading after five years.

And much of this is put down to us using 19th century sales processes in a 21st century market.

If we’re to close that productivity gap and help our startup’s be more successful, we need to bring our sales solutions into the 21st century. That isn’t just skills but our entire approach to sales and business development.

Structures and processes. Skills and psychology.

This has been the inspiration for our new Institute of Sales Professionals accredited transformational sales workshops being delivered with the Chamber.

Competing in sales isn’t like the Olympics.

There’s no silver medal. We either produce gold medal sales performance or we lose!

Sales is about solving problems by doing simple things in the right order, with the right people at the right time and to the highest ethical standards. The 21st century approach these courses will help members to understand is the key to achieving this by achievable positive evolution, not disruptive revolution.

You can learn more about developing your sales capability through the Hampshire Chamber’s latest training programme, full details of which can be found at: www.hampshirechamber.co.uk/events

SEE PAGES 50-51 FOR MORE INFORMATION ON CHAMBER EVENTS & TRAINING 20 BUSINESS VOICE Q1 2024

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MEMBER NEWS

College alumni showcases talent etermination, drive, and a keen passion for Drama has enabled a former Alton College student to make her mark in the industry.

Tabitha Morgan (Tabby) who recently completed a first-class Drama degree at Queen Mary University of London (QMC) has taken the theatre world by storm in more ways than one.

Tabby, who studied A Level Film Studies, Drama, and English Literature at Alton College, has celebrated a number of wins, despite only leaving college three years ago.

These achievements include founding her own theatre company, Act House, and pitching multiple plays to the Edinburgh Festival Fringe while being successfully selected on each and every occasion.

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‘Alton College provided me with a very encouraging atmosphere and studying here really made me feel supported’ Following the success of her plays, Tabby decided to bring ‘Dead End Job’, a lighthearted and high-energy farcical romantic comedy to Alton College’s theatre alongside

ex-student bring the play they have written, produced, and taken to Edinburgh Fringe back to our theatre and share their knowledge, experience, and top tips on creating theatre with our current students. It was such a feelgood night on many levels.”

Alongside her current achievements, Tabby is soon to be studying a Masters at The Guildhall School of Music and Drama in London, which will continue to fuel her passion for the creative arts.

When asked what advice she would give to prospective students considering a similar pathway to BUSINESS VOICE herself, Tabby said: “Having a really keen interest, determination and drive is really important as this industry can be extremely hard. Alton Tabby Morgan, Alton College College provided me with a very encouraging atmosphere and 12 other industry FOR THE FUTURE studying here really made me feel performers and creatives. supported.

Tabby, who enjoys writing plays The key skills I obtained during my time with absurd plots, showcased her at college included team building, learning how commendable work to an enthusiastic to effectively work as a group, and listening to audience consisting of current students and others’ ideas. My time at Alton College really the general public followed by a Q&A session. did build my confidence. Without studying Speaking of the event, Natalie Randall, here, I wouldn’t have had the confidence to Programme Leader for Arts and Humanities, pitch my plays at Edinburgh Fringe.” said: “It feels satisfyingly full circle to have an

INFORMING

SKILLS

Roasting and Training Centre gets funding boost Established in 1982, Isle of Wight based the Island Tea and Coffee Co. have recently invested more than £100,000 in a state-ofthe-art Coffee Roasting and Training Centre. A move that opens up two new job opportunities to not only meet increased demand for their locally roasted coffee but expand their Barista Training Courses and Roasting Experience Sessions.

The new facility provides two state-of-the-art roasting rooms, one of which houses the latest all electric coffee roaster, which was supported by a LoCASE Grant to focus on growing a low carbon economy. Adding to this is the fact that the new roaster is powered from the 77 solar panels already installed on the roof of the companies’ offices, production and warehouse complex. These same panels also charge their all-electric vans that deliver freshly roasted coffee to hundreds of customers across the Isle of Wight and South Coast, with International orders through their online store. With all coffee beans Fairtrade

sourced The Island Tea and Coffee Co. are able to now provide an ethical and environmentally supporting product from bean to cup.

As Jon Carter, Managing Director said: “Our customers are increasingly looking for a high quality, reliable, local source for freshly roasted coffee but one that truly cares for the environment. This investment reflects our commitment to providing exactly that.”

Alongside the twin roast rooms is a dedicated training and demonstration area, allowing the company to provide Roast Experience sessions through to full Barista Training using the latest automatic and barista machines. Enabling the company to demonstrate the full range of machines available for purchase and rental and provide the important training needed for cafés, hotels and restaurants across to serve a great cup of coffee every time.

The single origin Arabica beans that The Island Tea & Coffee Co. bring in from Brazil, Colombia, Costa Rica, Congo and India have

Barista Training Courses and Roast Experience Sessions enable everyone to get the most from their coffee machines and understand the journey from bean to cup.

proven very popular. So much so that you can now find their locally roasted beans being served in an increasing number of restaurants, bars, hotels and clubs and in selected Morrisons stores, in addition to being able to buy online through the shop on their website.

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MEMBER NEWS

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MEMBER NEWS

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CHAMBER NEWS

CHAMBER NEWS ADVICE, NEWS AND UPDATES FROM THE CHAMBER

Global reach boosts trade services’ growth for Hampshire Chamber ampshire Chamber of Commerce has recorded a 10% rise in income from international trade services as member firms seek to leverage global export opportunities.

Reporting on its latest financial year, the Chamber said it had issued nearly 7,000 traderelated documents, mostly for export certification and customs clearance.

At the same time, advice on issues to do with accessing overseas markets has become an increasingly central component of its overall training and webinar activity.

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‘For firms in Hampshire, the Chamber is the only truly scalable business network on offer’ The county’s independent ‘voice of business’ shared the updates at its annual general meeting at the Norton Park Hotel in Sutton Scotney near Winchester.

Attendees also heard that the Chamber’s work on leading the Solent Local Skills Improvement Plan (LSIP), approved in August 2023, had so far engaged more than 300 employers through workshops, surveys and a stakeholder summit.

24 BUSINESS VOICE Q1 2024

Ross McNally, Hampshire Chamber Executive Chair and Chief Executive, right, at the annual general meeting with Peter Taylor, President, centre, and Non-Executive Director Ed Gould

Key aims of the LSIP are to address workplace skills gaps and put employers at the heart of the ‘skills agenda’ by strengthening links between businesses and education and training providers. In his review of the year, Hampshire Chamber’s Chief Executive and Executive Chair Ross McNally told the meeting: “We are continually setting the scene for business success through LSIP activities, growing international trade support and building an accessible peer community of employers that is second to none.

“For firms in Hampshire, the Chamber is the only truly scalable business network on

offer, a place with the power to help you start, grow, aspire and lead.

“In the past year we have once again supported our members by ensuring their voice has been heard during the great economic challenges we face, from postpandemic recovery through constrained supply chains, energy price inflation and skills shortages. This all strengthens our strategic vision to unlock Hampshire’s potential.”

Ross cited various examples of member engagement and events involving the Chamber’s locally based business strategy groups serving Southampton, Rushmoor &

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CHAMBER NEWS

£2.5m awarded to the Solent to improve skills and training South Hampshire College Group has Efforts will be directed towards welcomed the news that the Solent region enhancing skills in production arts, set has been allocated a £2.5m skills fund design and construction, stage boost. management, and light and sound Other colleges and training providers technician roles. benefiting from the Local Skills Improvement The initiative will also address the Fund (LSIF) include Brockenhurst College, Maritime and Freeport sectors, HSDC, City of Portsmouth College, Isle of concentrating on filling skill gaps in Wight College, Itchen Sixth Form College, logistics, supply chain management, Barton Peveril Sixth Form College, digital innovation, and the adoption PETA, HTP Apprenticeship of alternative fuels.

BUSINESS VOICE College, UTC Portsmouth, and Additionally, the initiative Lighthouse Learning Trust. involves considerable The investment is investment in research and strategically aimed at development. It aims to supporting colleges, improve higher-level universities, and independent progression pathways, expand training providers in offering outreach programmes, and FOR THE FUTURE more training opportunities in key implement activities that elevate industries. Importantly, it addresses employability and engagement. the specific skills needs identified by local Health and social care are also a businesses and employers in their Local priority, with a focus on addressing the Skills Improvement Plans (LSIPs). Hampshire shortage in health-related digital skills, Chamber of Commerce was tasked as the immersive healthcare technology, assisted employer representative body to conduct diagnostics, and specialist roles in the skills gap research for the region, to help anticipatory and critical care. identify where further investment would be Ross McNally, CEO and Executive Chair needed. of Hampshire Chamber of Commerce, said: “We are delighted that the Solent region has been awarded this significant funding.

“It is of vital importance that we have a skills system in the region that meets the needs of both local employers and learners, which also supports the local economy with the closing of skills gaps.

“When it comes to skills, we have a lot to be proud of. We have several leading educational and training providers across Hampshire and the Isle of Wight and sectors, such as our renowned maritime industry, that are thriving.

“However, that does not mean that there isn’t room for improvement, and this To date, the initiative has seen £80m worth funding will mark a significant shift in how of funding distributed nationwide between we approach and finance their needs.

2023 to 2024 (£40m revenue and £40m “The collaboration between the capital), with £85m capital planned for 2024 Chambers of Commerce, educational to 2025. It forms part of a larger £200m institutions, and businesses is a great package of skills funding from the example of how working together can make Department for Education (DfE). a real difference and we would like to Andrew Kaye, CEO of South Hampshire congratulate all involved for making this College Group, said: “The LSIF award is a achievement possible.” recognition of the excellent joint efforts in Education Secretary Gillian Keegan said: our region, especially in supporting the “This investment is about boosting local development of the Solent LSIP. We are industries, building people’s skills and proud to have led the consortium that put ultimately futureproofing our economy and together a strong funding bid, in response to the career prospects of the next generation. the skills gap research undertaken by “Our local skills projects will bring Hampshire Chamber of Commerce. This together regional organisations, businesses, targeted investment provides our region with and education providers to respond to the the skilled workforce needed for growth and specific needs of employers, building an development and state-of-the-art industry increasingly skilled workforce and growing facilities and equipment, ensuring education local economies. These are long-term plans meets the changing needs of our local that will ensure every area can have a economy. We are eager to see the beneficial brighter future.” impact this will have on our students, local

INFORMING

SKILLS

Hart, Portsmouth and District, Basingstoke and District, Andover and Winchester. And he highlighted the Chamber’s specialist groups focused on planning and transport, professional services, creative industries and green innovation.

Ross said: “We are local through our various strategy and specialist groups, regional through our contacts with stakeholder partners such as Solent Freeport and Southampton Airport, national through our accreditation to British Chambers of Commerce and global through being part of the International Chamber of Commerce network.

“A further key focus in the past year has been to strengthen our engagement with the third sector, enabling businesses and charities to connect, work together and develop partnerships for mutual benefit.”

Among other agenda items, the meeting confirmed the re-appointment of Peter Taylor as Chamber President, a role with both an ambassadorial and lobbying remit and the internal function of supporting the Board and providing corporate governance.

The meeting ended with an interactive presentation from guest speaker Bruce M. McKinnon, founder of agency The Brand Arrow, on how to build a brand marketing strategy that effectively demonstrates the ‘point’ of a business.

‘The LSIF award is a recognition of the excellent joint efforts in our region, especially in supporting the development of the Solent LSIP ’

businesses and the wider community.”

The Solent region has pinpointed several key developmental sectors, including a focus on the creative industry.

To learn more about the Local Skills Improvement Plans in your region, visit: www.gov.uk

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CHAMBER NEWS

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CHAMBER NEWS

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CHAMBER NEWS

South Korean trade negotiations can bring boost to United Kingdom eacting to news of plans for a fresh trade deal with South Korea, William Bain, BCC Head of Trade Policy, said: “An improved trade deal with South Korea would be very welcome. It could deliver for the UK’s food and drink sector, manufacturing companies and services providers, as well as locking in record inward investment into the UK. “South Korea is a vital export market for our Chamber Network, but also a key source of semi-conductors for the UK manufacturing sector, as well as many everyday consumer goods - such as cars, electrical goods and electronics.

“The BCC has been at the forefront of campaigns to expand and simplify digital trade for services as well as goods. Building on the ideas in our Trade Manifesto, these negotiations can create a new bespoke agreement which fires up online trade and ecommerce between our countries.

“We have clear interests to defend too. This includes continuing flexibility for

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William Bain, BCC Head of Trade Policy

manufacturing exports, preferential tariff treatment in the South Korean market, and trading terms for data flows and intellectual property.

“But we enter this process with hope and optimism. If Government works closely with business, throughout these negotiations, we can produce the best trading terms for economic growth with a key partner. This would benefit small, medium and large firms, across the UK.”

SOUTH KOREA TRADE STATISTICS

£8.6 billion

25th

1.0%

Total UK exports to South Korea for the four quarters to the end of Q2 2023

Largest UK export market

Of total UK exports for the four quarters to the end of Q2 2023

(Source: ONS UK total trade: all countries, seasonally adjusted last updated: October 2023)

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(Source: ONS UK total trade: all countries, seasonally adjusted last updated: October 2023)

(Source: ONS UK total trade: all countries, seasonally adjusted last updated: October 2023)

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CHAMBER NEWS

The South Korean public has a taste for UK goods

SOUTH KOREA AT A GLANCE Economic growth

4.1% Actual figure (IMF, 2021) The UK is 7.6% (IMF, 2021, actual figure)

GDP per capita

Currency

$34,998

South Korean won

Actual figure (IMF, 2021) The UK is $46,422 (IMF, 2021, projected figure)

Business languages

Korean

Time zone

GMT +9

You may need a translator

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CHAMBER GLOBAL

CHAMBER GLOBAL SUPPORT AND ADVICE TO BUSINESS IN ALL AREAS OF INTERNATIONAL TRADE

TRAINING COURSES January 2024 23 Import Procedures (virtual) 23 CDS Overview Training (virtual) 24 January – Documentary Letters of Credit (virtual) 25 Agents & Distributors (virtual)

February 2024 6 7 8 20

Preference Rules of Origin (virtual) Inward/Outward Processing (virtual) Incoterms Rules (virtual) Customs Procedures & Documentation (virtual)

21 22 22

Export Documentation (virtual) Understanding Commodity Codes (virtual) CDS Overview Training (virtual)

March 2024 5 6 7 14 19 20 21

Understanding Exporting (virtual) Methods of Payment (virtual) Import Procedures (virtual) CDS Overview Training (virtual) Documentary Letters of Credit (virtual) Agents & Distributors (virtual) Preference Rules of Origin (virtual)

For further information please visit www.hampshirechamber.co.uk/training

Red tape is holding back exports lmost half (49%) of businesses say current customs checks and declarations are a barrier to exporting. This rises to 62% for manufacturers.

Taxes and duties, due to tariffs, are the next biggest stumbling block for two fifths (40%) of firms. Regulations, such as product certification, cause problems for a similar proportion of businesses (38%) A survey of almost 650 UK businesses by the BCC, has shown that customs checks, tariffs and regulation are the top three barriers to exporting. The research also found that transportation costs (37%), volatile exchange rates (31%), political and economic uncertainty (27%) and rules of origin requirements (23%) were other obstructions.

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reading on the challenges we face in the UK’s push to raise exports to the £1tn level. But our findings highlight the key priorities for business that could make a difference, when it comes to UK trade negotiations and other related policy developments.

“What they want to see are faster customs processes, removal of non-tariff regulatory barriers, tariff reductions where these could make a difference, fewer hoops to jump through and greater certainty. With the UK Government involved in trade negotiations with so many countries right now, including India, South Korea, Canada and Mexico, these

‘Boosting the UK’s exports is a crucial part of solving the country’s productivity puzzle’ The findings come as the Office For Budget Responsibility’s (OBR) latest forecast said the UK’s trade volumes were expected to stagnate in the medium term, and UK trade intensity still remains below its pre-pandemic level. The forecast also predicted real exports to average growth of just 0.1% a year between 2024 and 2027.

Commenting on the research, William Bain, Head of Trade Policy at the BCC, said: “The OBR’s forecast makes for pretty sobering 30 BUSINESS VOICE Q1 2024

Businesses want fewer regulations and costs

findings are a timely reminder of the important issues.

“The push towards increasing the amount of trade we do digitally also has the potential to smooth the flow of global trade, but we need to get more international partners on board. Boosting the UK’s exports is a crucial part of solving the country’s productivity puzzle and getting the economy back to greater growth. Although global demand is under pressure, there remain huge opportunities for us in key sectors such as advanced manufacturing and green innovation, if we get the framework right.

“The BCC’s Trade Manifesto sets out a comprehensive list of steps that politicians and policymakers could take, both in the UK and beyond, that could make a real difference.”

Liam Smyth, Managing Director of the BCC’s brokerage service, ChamberCustoms, added: “With a stalling economy and a costof-living crisis it has never been more important to get Britain exporting. But we face an uphill challenge in persuading more firms to trade overseas when so many of them are put off by red tape, costs and paperwork.

“That’s why the shift to an on-line system can ensure that checks can be carried out away from the border, removing a big chunk of the uncertainty for traders. This is especially important for smaller firms, given the challenges of the current economic climate.

“The UK Government also needs to focus on pushing awareness of free trade deals, especially among smaller businesses, and take decisive action on reducing some of the removable EU red tape costs for traders.”

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CHAMBER GLOBAL

Helping you take your business global

What a year!

Jackie Highmore, International Trade Manager at the Chamber, looks back on 2023.

keep asking myself “where did the last 12 months go?”. It only seems like yesterday when we were reviewing 2022, however here we are and what a year!

2023 has been very busy and productive for the team here at Hampshire Chamber of Commerce. As well as processing over 7500 documents, the team organised a series of subject specific webinars and over 30 training workshops. Here is a re-cap of how we can help you on your global trade journey.

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Export documentation • DBT authorised issuing body for the UK Certificate of Origin • Issuer of the ATA Carnet – temporary export document • Letter of Credit service • HM Revenue & Customs (HMRC) issuing body for the preference movement certificate, EUR1 ChamberCustoms • A Customs clearance service which is offered via the British Chambers of Commerce and accredited Chamber network

International trade training For those of you at the beginning of your journey, we can offer entry level, knowledge building training, and, if you are already further down the line, you can access more detailed training covering the intricacies of key subjects of international trade.

Workshops range from Understanding Exporting, Incoterms Rules, Export & Import Documentation plus many more. Six modules can lead to the British Chambers of Commerce (BCC) Foundation Award in International Trade. Please visit www.hampshirechamber.co.uk/training to view our complete portfolio.

We are also able to offer bespoke training tailored to suit your needs, and this is based on an assessment of your environment including your current and planned international strategy, number of staff members and current skills levels. Delivery can be provided online, at your premises or at an off-site location.

Foreign Currency risk prevention • This service is offered in partnership with Moneycorp

So no matter where you are in your international trade journey, we have the expert support you need to grow your overseas presence.

Market advice • Using our network of overseas Chambers, Business Centres and local partners, this service provides practical, business to business advice.

For more information visit www.hampshirechamber.co.uk or contact the international trade teams: Basingstoke on 01256 338478 & Fareham on 01329 242420 Q1 2024 BUSINESS VOICE 31

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CHAMBER POLICY

CHAMBER POLICY REPRESENTING OUR MEMBERS LOCALLY, REGIONALLY AND NATIONALLY

Act works to ensure buildings are safe

By Peter Dymock, Solicitor, QS Large and Gibson There have been many recent developments in the world of engineering and construction law.

The Building Safety Act 2022 was brought in to tackle some of the fundamental safety issues brought to the fore by the Grenfell disaster, by allocating responsibility to deal with remedial works to make buildings safe (predominately, but not exclusively, in respect of cladding).

The Act widens the duties on landlords of residential buildings considered higher-risk (buildings over 18 metres or seven storeys high with two or more residential units) to remediate building defects, to ensure that the requisite safety standards required by the Act are met.

The Act also regulates the costs that a landlord can recoup from tenants in relation to any remediation works that are needed to those buildings. The Act impacts on existing higher risk buildings and the construction of new ones.

There will be three gateways for new higher risk buildings to complete before they can be occupied.

These gateways cover three separate stages: Gateway One – Planning Stage, Gateway Two – Construction and Gateway Three – Completion.

Gateway One has already been in force for some time. Gateways Two and Three, both came into force on 1 October 2023.

‘A recent case shows the new legal safety measures apply in practice’ From 1 October 2023 the Building Safety Regulator is the building control authority and will also have to give its approval before construction work starts in relation to a higher-risk building.

This is a separate obligation and additional to obtaining planning permission. This will apply to the construction of a new higher-risk building or the conversion of an existing building into a higher risk building.

A recent case shows the new legal safety measures apply in practice. In the first decision of its kind, a group of leaseholders of two connected blocks of flats successfully applied to the First-tier Tribunal for a remediation order against the landlord in respect of defective external cladding and other fire safety issues. The Tribunal confirmed the question is whether the work creates a building safety risk at the date of the hearing in the light of today’s knowledge of building materials and processes. It ordered that the remedial works must comply with Building Regulations applicable at the time the remedial works are carried out.

32 BUSINESS VOICE Q1 2024

Taking on an apprentice? Make sure you pay the minimum wage Earned it, owed it, paid it?

As colleges and universities welcome a new intake of apprentices, and others return for their second year, HM Revenue and Customs (HMRC) has an important message: Make sure you are being paid the correct National Minimum Wage and being paid for every hour you work.

Most workers are legally entitled to be paid at least the National Minimum Wage and this includes apprentices.

What is the difference between the National Minimum Wage and the National Living Wage?

• The National Minimum Wage is the rate of pay for workers under the age of 23.

• The National Living Wage is the rate of pay for workers aged 23 and over.

What are the rates for apprentices?

There are different minimum rates of pay for apprentices depending on your age and what year of your apprenticeship you are in: Aged 16 to 18 and in an apprenticeship: • The current National Minimum Wage rate for an apprentice is £5.28 per hour.

Aged 19 or over and in your first year of an apprenticeship: • The current National Minimum Wage rate for an apprentice is £5.28 per hour.

Aged 19 or over and have completed your first year of your apprenticeship: • You are entitled to the National Minimum Wage or National Living Wage rate for your age.

The current National Minimum Wage hourly rates as of 1 April 2023 are: National Minimum Wage

National Living Wage

Apprentice

Age 16-17

Age 18-20

Age 21-22

Age 23+

£5.28

£5.28

£7.49

£10.18

£10.42

For example, a 21-year-old apprentice who is in the first year of their apprenticeship will receive at least the minimum hourly rate of £5.28, but a 21-year-old apprentice who has completed the first year of an apprenticeship is entitled to a minimum hourly rate of £10.18. National Minimum Wage rates change each April, so make sure you are being paid correctly.

How can I check my rate of pay?

Your apprenticeship contract or agreement must confirm your rate of pay, and you can check your pay slip too.

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CHAMBER POLICY

The dangers of trying to flee business debt

BUSINESS VOICE

INFORMING

SKILLS FOR THE FUTURE

What can go wrong?

Most employers pay their workers the correct amount, but mistakes can be made.

We want to help employers get things right, and for you to be paid correctly.

Even with the right pay rate there are common mistakes that can result in apprentices not receiving the National Minimum Wage which can lead to you being underpaid. These include: • If you are aged 19 or over and have completed the first year of your apprenticeship – you must get the correct rate for your age group.

• You must only be paid the apprentice rate of at least £5.28 an hour once you start your apprenticeship and not after it ends. Many apprentices stay on in a job with their employer once the apprenticeship is completed, but at this point you must receive at the least the National Minimum Wage for your age.

• Apprentice training or study time is working time so you must be paid accordingly. All your training time must be paid no matter whether this takes place at work, college, university or elsewhere - the training can even be outside normal working hours.

The two biggest reasons for minimum wage underpayment are unpaid working time and deductions: • Unpaid working time can happen if time is added to your normal paid hours. For example, time spent putting on/removing protective clothing, passing through security checks, or attending handovers between shifts.

• Deductions include wage deductions or payments made for expenses connected with your job. This can include tools, uniform or equipment needed for your job.

What if I’m not sure?

You must receive at least the National Minimum Wage. HMRC is here to help support you and your employer to get things right. If you think that you are not receiving the correct minimum wage: • Speak with your employer or tutor if you are happy to do so.

• If you don’t feel comfortable doing that, you can always raise the issue with HMRC online at www.gov.uk/minimum-wage-complaint. This can be done any time - day or night.

• You can also call Acas on 0300 123 1100 for confidential advice or the Labour Relations Agency in Northern Ireland on 03300 555 300. Translation services are available.

Don’t forget that there is plenty of free help and support available.

Search ‘apprentice’ or ‘minimum wage’ on GOV.UK to find out more.

Too many ‘blinkered’ directors in the UK still think they can shake off debt - including Covid-19 bounceback loans - by dissolving their own companies.

Restructuring and insolvency professionals at accountancy firm Azets are seeing and hearing of cases where directors go ‘DIY’ to illegally close their businesses in the mistaken belief they can flee creditor obligations.

Chris Tate (pictured), a Restructuring and Insolvency Partner at the firm, said: “Increasingly, we hear of directors who mistakenly believe they are exempt from all responsibility by filing for strike-off from the Companies Register.

“But the simple fact is that you should not be doing this if you have creditors, including banks which lent bounceback loans in a scheme backed by taxpayers during the pandemic, and your business is threatened with liquidation.

“The problem is that the scale of the problem is obscured by the tens of thousands of strike-offs initiated each year either by Companies House for non-filing of accounts and confirmation statements, or by application by the company.

“Abuse of the strike-off process so as to avoid any investigation of the directors’ actions which would ordinarily take place if liquidated, including potentially fraudulent misuse of Covid financial support schemes, is being detected but perhaps not as much as it should be.”

Punishment includes fines and prosecution Chris cited the case of a Southampton plumber who was jailed for eight months last August after his company’s affairs were investigated by the Insolvency Service.

Two days after the plumber withdrew £19,600 from a £20,000 bounceback loan in May 2020, having “overstated his turnover,” he applied to close his company down by having it struck off; the business was already in financial difficulty beforehand.

In a press release on the case, the Insolvency Service stated: “The striking-off application to dissolve a company makes clear that creditors, such as a bank with an outstanding loan, should be notified within seven days of applying to close the business, and that failure to notify interested parties is a criminal offence.”

R3, the insolvency and restructuring trade body, campaigns at policy level to close loopholes.

One of the recommendations is that, instead of automatic strike-off, companies failing to file accounts should enter compulsory liquidation overseen by the Official Receiver, which would enable earlier director investigation and asset recovery.

Chris said: “Government has a lot in its in-tray, so consideration of strike-offs reform is likely to be at the bottom end of the sky-high pile, but it is essential that directors know they cannot shake off legal obligations to creditors.

“It is important that there are robust mechanisms in place designed to capture misuse of the strike-off process - and a clear message to directors that offenders will be brought to justice.”

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CHAMBER POLICY

White paper unlocks region’s potential aris Smith recently released their white paper, ‘Unlocking Hampshire’s Potential’, which uncovers the key to successful delivery of a unified narrative for Hampshire.

Peter Taylor, Senior Partner at Paris Smith, said: “Hampshire's diverse assets provide the ingredients for a compelling story. However, it is vital that stakeholders speak with one voice to attract and retain investment. The findings in this report provide a roadmap grounded in the insights of local leaders. I am grateful to the many contributors for sharing their expertise; together we can build on this momentum to champion the county's immense potential regionally, nationally and internationally.”

The report engaged with a diverse group of stakeholders representing government, local industries and nonprofit organisations, to identify the key opportunities and challenges facing Hampshire’s economic growth and development.

The report makes clear that collaboration and balance will be key in capturing the public and private sector imagination – and ensuring that the county continues to thrive for generations to come. Promotion of Hampshire’s many attractions must receive equal weighting to deprivation issues, where external economic and political support is needed for levelling up.

It concludes that fallout from Brexit and the Covid-19 pandemic, combined with the cost-of-living crisis and the competition for levelling up funds, means that complacency isn’t an option; the time to act is now.

Ross McNally, Executive Chair of the Hampshire Chamber of Commerce, said: “We’re all looking at the same mountain but from different perspectives. Just think how powerful it would be if we could all work together.”

The key recommendation of the report is to aim for devolution. A strong mayoral office and infrastructure will provide the necessary central leadership, putting Hampshire on the map with external stakeholders, while promoting internal progress.

In the wait for devolution, the report outlines the steps that will be required:

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New scheme pops up for small businesses In response to growing demand for business premises in Portsmouth, the council in partnership with Cascades and Flude have opened applications for a Portsmouth Pop-Up Shop scheme.

This scheme enables local entrepreneurs and small businesses to trade in a high street location without the commitment or cost of a longer-term lease. As part of the scheme, businesses can apply to rent the pop-up shop in Cascades, in Portsmouth’s city centre for a minimum of six weeks giving them a chance to engage with customers and launch products and services.

Since the pandemic, the council’s Economic Development team have seen an increase in the number of new businesses starting up and consequently an increase in the number of businesses requesting temporary high street space for their business.

Councillor Steve Pitt, Leader of the council with responsibility for Economic Development said: “Part of the council’s plan to regenerate our high streets involves re-imagining the offer for residents while developing economic activities that support our local economy.

‘It will provide small and start up business with the exposure to a high footfall shopping precinct far sooner than perhaps was previously thought possible’ “The Portsmouth Pop-Up aims to encourage creativity and innovation and support local startups, entrepreneurs and small businesses to grow by providing them with an opportunity to trial business concepts in a low-risk environment.”

Eligible businesses will be assessed and interviewed as part of a selection process.

Andrew Philip, Centre Manager at Cascades said: “Cascades are especially pleased to be host to the Portsmouth Pop-Up, as it will provide small and start up business with the exposure to a high footfall shopping precinct far sooner than perhaps was previously thought possible, while providing a ‘point of interest retailer’ for our customers to discover something a little different.”

Alice Masterman, Surveyor at Flude said: “We are really excited to see new businesses and our thriving independent retail market get the opportunity to trial a shop out. It has been great to work together with the council and Cascades Shopping Centre and shows how all stakeholders can support a positive initiative like the Portsmouth-Pop Up.”

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Levelling up – There is an imbalance between funds heading to the North and South of the country. This needs to be redressed with a sustained campaign that focuses on Hampshire’s strong Return on Investment.

Southern Gateway – In the absence of, or in conjunction with, a devolved mayoral power, a lobbying group with a strong voice is needed. Hampshire is the UK’s Southern Gateway and this needs to be emphasised both at home and abroad.

Solent Freeport – A long-term plan is needed to ensure transport infrastructure is available to support the Freeport zone.

Businesses that open within the zone must provide high skill STEM jobs that add value.

Maritime, transport, green technology and defence - Hampshire should encourage hubs that leverage off existing strengths, such as the maritime industry. Initiatives such as the Solent Cluster, organisations like the National Oceanography Centre and hubs along the M3 corridor will help establish a self-sustaining environment while providing a strong foundation for attracting foreign investment.

Skills & education – Gaps exist, particularly at the school level. Support in STEM and vocational subjects will help nurture talent and attract high value industries. Greater collaboration is needed between businesses and educational bodies to build appropriate curriculums and invest in local programmes.

Culture, tourism & lifestyle – A joined up, county-wide approach (including an LVEP bid) is needed to push the tourism agenda, retain cruise passengers and make Hampshire an attractive place to visit and live for high value workers.

Greater investment into housing and retail are required.

The report can be downloaded at: www.parissmith.co.uk/whitepaper2023

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CHAMBER POLICY

ADVERTISEMENT FEATURE

Milestone met with renewable investment has become one of the largest family-run packaging companies in Europe.

At the start of the anniversary year, company boss Björn Schumacher, who runs the company in the third generation with his brother Hendrik, explained: “Along our anniversary motto ‘Unboxing the Future of Packaging’, we are pursuing clear goals for the future. We see considerable potential to make packaging even more climate-friendly across the entire value chain. That’s why we want to further reduce the proportion of plastics in packaging across all sectors and replace it sensibly with the natural raw material paper.” he Schumacher Packaging Group, one of Europe’s largest manufacturers of customised packaging made of corrugated and solid board (www.schumacher-packaging.com), successfully continued its dynamic growth course in 2022.

This year, the company celebrates its 75th anniversary and is investing more in sustainability: the focus is on expanding renewable energies and reducing plastics in packaging by using natural raw materials.

By 2025, Schumacher Packaging plans to invest around €700m in the expansion of existing plants and the construction of new ones.

For 2023, however, the focus is on sustainability. This is because the packaging specialist is pursuing the ambitious goal of climate-neutral production by 2035 and is therefore relying on the most modern, efficient and environmentally friendly technologies.

Around €45m is being invested in the construction of solar power plants, and €10-20m is earmarked for the expansion of wind energy.

Currently, a solar park is under construction at the German site in Forchheim, and two more parks are being built in Poland.

The construction of five more solar power plants in Germany and Poland is planned for 2023 and 2024. The total output of all photovoltaic plants will be around 12 GW/h.

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Raw material supply and security of supply still important

To achieve this, the family-owned company is leading the way in the industry: it provides information, works on innovations and seeks dialogue with stakeholders. The management assumes that more than one fifth of the plastic packaging currently used can be replaced by paper-based solutions. By using plastic-free, biobased barrier coatings, packaging with protective functions can be produced that can be fully recycled. Plastics can thus be completely replaced - with the greatest potential in the food industry.

Replacing plastics sensibly

Corrugated and solid board as the basis for a sustainable circular economy

With its innovative solutions made of corrugated and solid board, Schumacher Packaging has grown continuously over the past 75 years and

Sustainability is of great importance to Schumacher Packaging’s business. “The biggest advantage of paper-based packaging is that it is

36 BUSINESS VOICE Q1 2024

completely natural. They are not waste, can be returned to the material cycle 100 per cent or decompose in nature within a short time without leaving any residues. Currently, more than 85 per cent of corrugated and solid board packaging is recycled – this means that it is reprocessed into packaging after use. Unlike plastic-based reusable systems, no CO2 is emitted during return transport and cleaning,” said Björn Schumacher. “We exploit this potential by leading the way and constantly developing new industryspecific and sustainable products. In this way, we can offer long-term security of supply and be a reliable partner - now and in the future.”

Despite the difficult economic situation due to the Ukraine war and the sharp rise in energy prices, Schumacher Packaging 2022 managed to grow.

The packaging manufacturer reacted flexibly and quickly in the crisis year and was thus able to guarantee supplies to its customers. Strategic decisions contributed to this, such as the acquisition of the Kaierde cartonboard mill, the majority stake in the Italian corrugated base paper manufacturer Cartiere Modesto Cardella SpA and the acquisition of the Leipzig Land GmbH cartonboard mill.

“The consistent expansion of our production and processing capacities represents an important contribution to securing the market's supply situation in the future and is part of our strategy for the future,” said managing director Hendrik Schumacher.

For more details contact Naomi Harvey at Schumacher Packaging sales_bir@schumacher-packaging.com

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GREEN BUSINESS

GREEN BUSINESS CELEBRATING HAMPSHIRE FIRMS TAKING THE STEPS TOWARDS SUSTAINABILITY

Green Careers Week showcases paths to protecting the planet range of captivating guest speakers visited all three HSDC campuses as part of the second Green Careers Week.

Green Careers Week aims to inform and educate young individuals on careers within a range of industries and organisations that positively contribute to preserving or restoring the environment and the planet.

Guest speakers from organisations such as Kingsbridge Estates, Havant Borough Council, Hampshire Countryside Services, the Environmental Agency, and many more visited our students, engaging in informative and interactive discussions.

Students were able to find out more about what each organisation does and how they positively impact the environment alongside learning more about the career paths and job roles available at each organisation.

At HSDC Havant, Liz Brown who works on Portsmouth Water’s BUSINESS VOICE Havant Thicket Reservoir Project as an Environment Manager, educated a number of students on the project and detailed how it can take over ten years to reach completion, meaning some current students FOR THE FUTURE may work on the project in the future.

Liz said: “It was really exciting to meet and talk to your students about Portsmouth Water’s Havant Thicket Reservoir Project and my role on the project as Environment Manager.

“I enjoyed hearing about the students’ plans and wish them all the best in the future with their studies and career paths.

“Going forward, to ensure resilience of water supply and effective water management, the Water Industry in the UK, including Portsmouth Water and other water companies, will have a need for resources that cover environmental sciences, engineering and design, and the natural environment, as well as a vast range of practical, digital and communications skills.”

Lottie Gibson from Hampshire Countryside Services, who is often based at Staunton Country Park, spoke with animal care students

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INFORMING

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at HSDC South Downs about careers in the countryside, potential volunteering opportunities, and the work she does within the community. Lottie was able to detail the career paths within her organisation to give the students a good understanding of the routes they could take once they leave college.

At Alton College, Jeremy Sharland, Development Director at Kingsbridge Estates, joined students to discuss sustainability.

Jeremy said: “I was pleased to be invited back to Alton College to take part in Green Careers Week. This is a hugely positive initiative that reflects the importance of sustainability in the property industry and is in line with our own commitment at Kingsbridge Estates to making a positive environmental impact.”

Also at Alton College, Alison Matthews and Sarah-Jane Green from the Environment Agency gave students a fantastic overview of the career routes the agency offers alongside a detailed summary of the great work the Environment Agency do.

Alison Matthews and SarahJane Green, Environment Agency, speaking at the Green Careers Fair

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GREEN BUSINESS

ADVERTISEMENT FEATURE

Transforming solar across Hampshire bsolar has made its cutting-edge Remote Solar Assessment technology available across Hampshire, offering businesses a swift and accurate analysis of solar potential. Any businesses can receive a comprehensive report, detailing the expected savings and installation costs as well as access to Absolar’s delivery capability.

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A trailblazing spin-out from the University of Southampton is reshaping solar across Hampshire and the UK with its advanced Remote Solar Assessment service.

Utilising AI technology, Absolar uses LiDAR and Photogrammetry to remotely predict the solar radiation of any rooftop, considering impacts such as shading from surrounding structures as well as roof pitch and direction.

Combined with the energy consumption data and up-to-date costs, this provides a reliable assessment of solar potential, delivering businesses rapid, tailored and detailed insight.

This efficient process allows businesses to quickly understand the financial and environmental benefits of switching to solar.

One of Absolar’s recent installations

Absolar’s engineering team subsequently follow up with designs, proposals and installs to bring solar to the rooftops of businesses across the country.

Post-installation, Absolar provide ongoing support, monitoring and data display, ensuring maximum investment performance.

Reinforcing its commitment to sustainable business practices in the community, Absolar is offering businesses across Hampshire the opportunity to find their solar potential.

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FOCUS FEATURE: APPRENTICESHIPS, SKILLS & TRAINING

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FOCUS FEATURE: APPRENTICESHIPS, SKILLS & TRAINING

FOCUS FEATURES AN IN-DEPTH LOOK INTO THE KEY BUSINESS SECTORS OF THE REGION

Why you should consider an

apprenticeship

By Holly Hart (pictured), Apprenticeship Manager, University of Chichester

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igher and Degree study. This dual aspect of working and apprenticeships bring learning helps apprentices become a valuable together the best of asset by developing key skills that employers want, turning theoretical learning into vocational training and practical, innovative solutions higher education straight away. and enable apprentices to Callum, an apprentice with combine university study with BUSINESS VOICE Dellner Ferrabyrne who has their current or new role. just graduated, said: Apprenticeships support “Completing the new ways of working, apprenticeship has allowed developing innovative me to gain insights and practices and learning. Many knowledge into the real world Degree Apprentices have of engineering, while attending made an early and profound FOR THE FUTURE university at the same time. This impact on their businesses far has allowed me to apply subject exceeding what might normally be knowledge from university to my job expected of someone at that level.

Below are four reasons why an and vice-versa.” apprenticeship could be a positive move for Dellner Ferrabyrne has your business. benefitted from having an engineer who is willing to 1. It provides an alternative way to understand the full scope of gain a university degree or masters the business and see how each In the current climate, there has never been a department functions. more relevant time to take stock and re3. Cost effective evaluate career choices. No matter who, either learning as a potential apprentice or an employer, Apprentices will earn a higher and degree apprenticeships bring salary while on the together the best of vocational training and apprenticeship, including higher education via practical ‘on-the-job’ relevant holiday and sick learning. They provide a route to gain a pay. On the flipside, recognised qualification while filling a skills employers can access gap in the employment market. extra funds to cover the Lacey, a current Engineering Degree cost of the training through Apprentice working for Watlow, said: “Some of the Apprenticeship Levy or via the benefits of combining working and studying a funding arrangement with the for a degree at the University of Chichester, Education and Skills Funding include applying the knowledge and skills you Agency - ultimately allowing learn at university in a working environment, apprentices to study for a degree which provides industry experience and with no tuition fees or student consolidates what you have learnt. debts.

2. Improve your skills in the right job The team at Blueteq, a firm An apprenticeship is a genuine job that allows based in Havant have found that apprentices to work for their employer from working with the University of day one in an area linked to their field of Chichester has brought benefits to

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the business in many ways, commenting: “Having now taken on three apprentices over the past two years I can honestly say that it has proved to be an excellent decision.

“The university has been very supportive and helped us navigate through every step of the process and we have gained three enthusiastic and valued team members, eager to learn and develop their skills who will hopefully continue on with us once their studies have completed.”

4. Tailored support with the University of Chichester Our Apprenticeship Team is here to support both apprentices and employers every step of the way. The university has partnered with an array of organisations across the South of England, to deliver a variety of foundation, undergraduate and postgraduate degree apprenticeships in engineering, digital marketing, social work, IT, and business management.

New areas of development have recently seen Accounting and Finance and Nursing added to their portfolio.

Mud Hut Digital, who are supporting a Digital Marketing apprentice currently in her final year, said: “This is the first time we have taken on an apprentice and the University of Chichester have guided us through the process every step of the way.

“Taking on an apprentice offers a new exciting dynamic to the workplace and the investment of sharing knowledge helps grow new talent and develop of qualified member of staff who is adept in the needs of our business.”

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FOCUS FEATURE: APPRENTICESHIPS, SKILLS & TRAINING

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FOCUS FEATURE: APPRENTICESHIPS, SKILLS & TRAINING

Is

in-house training right for your business?

Choosing an effective training course for your managers and employees can be difficult – and one of the first issues is deciding whether to send your employees to an external course, or organising in-house training. Business Voice explores some of the benefits of bringing the trainer to you.

Access the best To deliver the best training, you need the best trainers. And, while your senior managers will undoubtedly know your business inside out, they might not have the most up-to-date information and training tools to hand in order to deliver the best possible experience.

Not only will an external trainer be qualified, they will also have all the latest knowledge at their disposal, as well as the hands-on experience needed to facilitate an engaging and successful training course.

‘In-house training is cheaper per head than sending your staff on a training course’ Your trainer will bring all the necessary supplies your staff will need to take part, and you won’t have to come up with any ideas, tasks or activities. Your trainer will be able to draw upon their experience working with other companies; content and activities that have proven successful elsewhere can be replicated for you. In order to get the most out of your investment, check testimonials and read reviews. Find out how effective the content and techniques were – after all, you want to make sure the training sticks.

Convenient and cost-effective When it comes to training your employees, few business owners would disagree that an in-house course is the most convenient option 44 BUSINESS VOICE Q1 2024

for everyone involved. Not only will it Fresh ideas minimise the hassle of travel, it will completely In-house training can breathe a breath of fresh eliminate expensive travel costs. air to your business.

Additionally, in-house training is cheaper An internal trainer might know the per head than sending your staff on a training company well – but they might also be course, and it will reduce the amount of time blinkered by old ideas and the old ways of your staff will have to spend away from doing things. their usual, day-to-day tasks, An external trainer will shake decreasing the chance of them things up. They might suggest BUSINESS VOICE falling behind with their work. new ideas and techniques that In-house training will also haven’t been explored before, allow your staff to learn in a which will encourage your familiar environment, which staff to challenge themselves, should put them at ease and develop new ways of thinking more open to absorbing new and discover better ways to information. tackle tasks. Innovative new ideas can help motivate staff to FOR THE FUTURE A tailored fit strive for excellence and be the You’re considering sending your best they can be. staff off on a training course – but some aspects of the course aren’t relevant to your Skills for the future Since the pandemic, many business owners business, while other aspects don’t go into the level of detail that you require. This can be have identified skills gaps in their workforce. frustrating, especially when you know exactly The word of work has rapidly evolved over what you want your staff to get out of a the past three years, and technology has training session (and considering how much a shifted to keep pace with the rise in home and training course can cost) – but a good inhybrid working. house trainer will be happy to tailor a course Upskilling could teach staff new skills (or to your business’ unique needs. enhance their current ones) in order to adapt Before the session, you will have the for the future, while reskilling would equip opportunity to discuss the company’s history, employees with brand new to enable them to work in a different part of the business if their goals, and, most importantly, your expectations role no longer exists. of the course, and your trainer can make the An in-house trainer would help you identify sessions as relevant and specific as you need if your staff need upskilling or reskilling, and them to be. Your staff won’t have to waste time best of all, conduct a tailored training session covering things that aren’t relevant and you can over Zoom! get the most out of your investment.

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FOCUS FEATURE: PROFESSIONAL SERVICES

The new role for lawyers The past year has been tough, and forecasts suggest it will not get easier in 2024. Whether on the High Street, in construction and for companies accommodating mounting costs or seeking financial support, there are still challenging times ahead. So how is the legal profession helping these businesses? Partner and Head of Litigation at Dutton Gregory Solicitors, Andrew Witt (pictured) explains the changing face of commercial law.

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et’s start with the good news.

In 2023, I saw a host of new, exciting and agile businesses coming into the marketplace that either recognise the current challenges, or simply know no different which allows for creativity, enthusiasm and the opportunity to ‘buck the trend’ of predecessors.

Many established businesses, however, have found the past 12 months difficult and will be navigating the coming year with the same caution. They know their market, offering and clients, but will still need to be strict with expenditure and credit control. This is where the law comes in.

In November, the Court of Appeal took another step towards mandatory mediation. In certain circumstances, the Court now has the power to stay (or suspend) proceedings and order parties engage in a non-court-based dispute resolution process.

The most recognised and encouraged solution, Mediation, is a process whereby the

The ‘Legal Safety Net’ If a company performs a service or delivers a product according to their terms and conditions of business, they can expect to be paid. If that is not forthcoming for whatever reason, the Courts have, historically, always been available to give access to justice.

Today, for reasons both in and out of their control, Courts are overwhelmed, cases are substantially delayed and the wheels of justice have slowed down dramatically, paused and, in the worst cases, ceased turning altogether.

The Small Claims Court, once seen as a less formal process for claims under £10,000 can now take over a year before the final hearing takes place.

The obvious result of the delay is that, if enough customers refuse to pay a company, it will fail. The more subtle impact is that entrepreneurs and investors become more risk-averse and wary of putting money into businesses without strict credit control systems and good cash-flow.

parties, with the assistance of an independent mediator, are encouraged to negotiate a solution and move forward. In the long term, it can be cheaper, quicker and more flexible than the court process, but it needs the engagement and agreement of both parties.

Further developments have seen the introduction of Fixed Recoverable Costs, or

What is being done?

Due to lack of investment, very little in the court system, but as more businesses struggle and do not pay on time, there is an increased demand from those seeking redress.

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‘Clients want to know what they are facing, how best to approach it and what to expect’

Solicitors are increasingly undertaking advisory work alongside their more traditional litigation services

FRCs, which came into effect on last October for most claims up to £100,000. The thinking behind FRCs, (which I am, in principle, supportive of) is to provide certainty regarding the amount of costs parties in litigation will either recover or pay. Whilst some are concerned a good idea is being squandered by poor implementation and detrimental to the client, it is too early to evaluate its operation in practice.

The reality is that the lawyers and their clients are now frustrated by delays. If the Courts cannot hear cases in a reasonable period, how can businesses get access to justice? The truth is that, in this climate, the odds are stacked against them.

Is there hope?

From personal experience, and that of my team at Dutton Gregory Solicitors over the past year, the answer is ‘yes’!

Essentially, we have started to pivot the way we support clients. Whilst we are still representing businesses that can afford to wait for and fund court proceedings, we now spend a lot of time undertaking advisory work rather than traditional litigation services.

We are being asked to analyse a given situation and explain what we believe is right, fair and, perhaps most importantly, realistically achievable. Clients want to know what they are facing, how best to approach it and what to expect.

I have enjoyed adapting to this new approach to legally supporting businesses. We have been incredibly busy serving a higher volume of clients, and whilst some in the profession might consider this way of helping businesses some sort of ‘legal light’, I believe it could be of benefit to all parties involved.

There will always be a need for litigation, adversarial representation, and Court Hearings, but the legal profession needs to be as flexible and progressive as any other business and I think 2024 is going to the be the growth of something really positive.

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FOCUS FEATURE: PROFESSIONAL SERVICES

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FOCUS FEATURE: PROFESSIONAL SERVICES

Meeting new standards

By Caitlin Kilroy, Conferences and Events at Portsmouth Guildhall

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s conference and meeting standards continue to evolve, venues must also adapt to meet the changing needs of delegates. Where conferencing hasn’t traditionally been the main source of income for a venue like Portsmouth Guildhall and its operator, The Guildhall Trust, innovation in corporate conferences, meetings and events has proven to be an effective strategy for balancing budgets against a climate of cultural funding cuts.

Recognising the imperative of staying relevant and ensuring customer loyalty, The Guildhall Trust focuses on the following areas: accessibility and inclusivity, technological advancements, sustainable on-site catering, quality customer service, and appealing to savvy customers who prefer purposeful purchases. Undertaking enhancements to provide a suitable and comfortable environment, venues need to prioritise accessibility and inclusivity, catering to individuals with diverse needs and facilitating an environment that welcomes everyone.

Features such as ramps, elevators, accessible toilets, and other accommodations for mobility impairments are integrated. In addition, tools like hearing loops contribute to creating an inclusive environment. Diverse event programming, open feedback, and ongoing staff training emphasise inclusivity and accessibility issues, resulting in continuous improvement to event quality.

Upgrading technology throughout the customer journey is crucial for modern event experiences. Online booking platforms and chatbots enhance the booking process, offering real-time information and allowing customers to make purchases independently or engage with a salesperson if desired.

A user-friendly booking platform streamlines the process, enabling event organisers to navigate, view layouts, and make informed decisions efficiently.

Offering technical production options and high-quality technical support enhances the overall impact of the event. Venues must meet digital production needs, providing reliable streaming capabilities, interactive tools, lighting design, LED screen setups, and technical support for a seamless virtual experience. The option for hybrid events, which are user-friendly, responds to the diverse needs of attendees, and a geographically spaced workforce.

In catering, delegates seek local, sustainable, and fresh seasonal

‘Venues need to adapt their products and services to meet the preferences of contemporary consumers’

options. Practices have shifted towards sustainability, emphasising the use of unique and eco-friendly products. Building relationships with local suppliers, seasonal menu planning, and catering to all dietary requirements contribute to a distinctive, thoughtful, and eco-conscious dining experience. Careful presentation, including tastings and trials, ensures that catering services align with event organisers' preferences and expectations.

It is crucial to maintain the quality of service, especially during high event volumes and when relying on additional staffing for larger events. It is essential to have an experienced team that can provide convenient bookings for customers, support the venue's service and operational standards, and be wellinformed about client expectations and goals for the event. A system for open feedback from delegates and employees alike and continuous improvement breeds loyalty and satisfaction.

Venues need to adapt their products and services to meet the preferences of contemporary consumers who prioritise purposeful purchases.

Delegates and event organisers expect venues to not only impress them but also reflect their values. Venues that prioritise sustainability, eco-friendly practices, and community engagement align with the values of purpose-driven consumers. This can be achieved through numerous means like the use of sustainable materials for catering or in the built environment or by demonstrating commitment to the community.

When consumers know, their purchase is contributing to the community, they are more likely to choose one venue over another.

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CHAMBER EVENTS GET YOUR TICKETS HERE

EVENTS

DEVELOPING YOUR BUSINESS

THE LATEST LIST OF CHAMBER EVENTS TO HELP YOU NETWORK AND GROW

Chamber Events PURE Networking at the Holiday Inn Southampton-Eastleigh

NetZero 360: Grow your business the green way

Date: Thursday 25 January Time: 16:30 - 18:30 Join businesses from all over the County as we visit Holiday Inn Southampton-Eastleigh, for a late afternoon of facilitated networking. Open to all, and inclusive for members, Pure Networking gives you the fantastic opportunity to meet a variety of business professionals from across our PEER network who come together regularly for an afternoon of facilitated networking.

Part One Date: Thursday 22 February Time: 09:30 – 12:30

Winchester Business Excellence Awards Lunch Date: Thursday 1 February Time: 8:30 – 10:00 Celebrating business brilliance across the Winchester District, The Hampshire Chronicle, Winchester BID, Hampshire Chamber of Commerce and sponsors invite you to attend the launch event for the Winchester Business Excellence Awards 2024 at Chesil House.

Speed Networking with the Neighbours: Sussex, Surrey & Hampshire Date: Wednesday 7 February Time: 10:00 – 12:00 Back by popular demand, we are delighted to invite you to join Hampshire, Surrey, and Sussex Chamber’s at the picturesque Lythe Hill Hotel, Haslemere, for the return of the unmissable cross-county speed networking session

Portsmouth and South Coast Business Week Date: Monday 19 – Friday 23 February Launching at The Queens Hotel Southsea, Portsmouth and South Coast Business Week returns for its fourth year. Led by the four I’s (Invest, Inform, Inspire, Interact) we are delighted to invite businesses from across the region to join this week long festival of enterprise with activity happening across the city, district, and region.

Part Two Date: Thursday 29 February Time: 09:30 – 12:30 Delivered in partnership with the Solent Business & Skills Solutions, this exciting new two-part complimentary workshop opportunity will help you and your business become a sustainability pioneer. This session at The Vantage Tower in Southampton will help you to plan for what’s coming, innovate and adapt, and achieve profit with purpose.

PURE Networking at BizSpace (Basingstoke) Date: Thursday 14 March Time: 09:00 – 11:00

Date: Tuesday 30 April Time: 13:00 - 15:00 Join Surrey and Hampshire Chambers for our popular joint facilitated networking session over tea, coffee, and a slice of cake. Hosted at Hampshire’s hidden gem, the magnificent Grade I-listed Warbrook House Heritage Hotel, this is your chance to networking with businesses from across both counties.

Transforming Sales Results is a combined series of workshops endorsed by the Institute of Sales Professionals (ISP) to help businesses generate consistent, resilient and forecastable business levels, by providing a proven system of structures, processes and skills to increase sales revenue and profitability. The latest edition to the Chamber’s 6S For Success business development series, these transformational sales workshops, delivered over five standalone two-hour sessions, will provide the tools needed to improve sales results and win solid and sustainable business as well as provide a template which can be implemented repeatedly with different customers and clients.

All sessions will take place at Ocean Village Innovation Centre/OVIC (SO14 3JZ) on the 4th Wednesday of each month, running from 10:00 – 12:00

Reframing Professional B2B Sales Date: Wednesday 24 January Time: 10:00 – 12:00

Generating Opportunities – The Sales Pipeline Date: Wednesday 28 February Time: 10:00 – 12:00

Qualifying and Quantifying Opportunities Date: Wednesday 27 March Time: 10:00 – 12:00

Date: Wednesday 24 April Time: 10:00 – 12:00

Growing Business

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Have Your Cake And Eat It

Transforming Sales Results

Winning Business

Full details of all events in the week can be found at portsmouth.southcoastbusinessweek.co.uk

Join businesses from all over the County as we visit BizSpace (Basingstoke) for an early morning of facilitated networking. Open to all, and inclusive for members, Pure Networking gives you the fantastic opportunity to meet a variety of business professionals from across our PEER network who come together regularly for an afternoon of facilitated networking.

Date: Wednesday 29 May Time: 10:00 – 12:00

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CHAMBER TRAINING GET YOUR TICKETS HERE

TRAINING

PREPARED FOR GROWTH

BOOST YOUR WORKFORCE WITH CHAMBER TRAINING

Building on success in the new year

Show your expertise Leading training can be a great way to demonstrating excellence in a field. Do you have an idea for development programme, a session than could help fellow members respond to enterprise challenges, or would you like to sponsor or accredit part of the Chamber’s training programme? Get in touch!

‘Topical, thematic, and accredited’ is our training mantra. Building on the success of our new expert led programmes launched in 2023, we will be developing each of these further offering greater variety in the year to come while continuing to deliver value for money for our members.

train @hampshirechamber.co.uk

For more information on all our training courses, please visit our website.

Chamber Training Courses Chamber Workplace Compliance Training Employers with five or more staff have a legal obligation to upskill their teams with many basic workplace compliance aptitudes. Our partnership with Good Skills Training Ltd allows us to deliver this vital training for members, allowing all across our network to create the safe and accessible workplace environment that allows business to thrive.

Emergency First Aid at Work - One Day FAIB Accredited Course -

and how to discuss their needs and assist them to access suitable services and support.

Time:

Date: Friday 16 February Venue: Fareham College

09:00 – 16:00

Everyone should know a little first aid to assist in an emergency. This First Aid Industry Body accredited Emergency First Aid at Work Course gives people the knowledge that could one day save a life.

Date: Tuesday 16 January Venue: Fareham College Date: Wednesday 20 March Venue: Fareham College Date: Tuesday 4 June Venue: Biz Space, Basingstoke Date: Friday 11 October Venue: Fareham College Date: Wednesday 11 December Venue: Biz Space, Basingstoke

QNUK Level 2 Award in Mental Health at Work Time:

09:00 - 17:00

The QNUK Level 2 Award in Mental Health at Work is the ideal introduction to understanding mental health in the workplace, how to identify potential mental health concerns in colleagues,

Date: Friday 21 June Venue: Biz Space, Basingstoke Date: Thursday 17 October Venue: Fareham College

Fire Marshal with Practical Extinguisher Time:

09:00 – 12:30

It is a requirement under the Regulatory Reform Order 2005 that all organisations appoint sufficient Fire Marshals to cover the day to day responsibilities for fire safety. By the end of their course all delegates should be confidently aware of their legal duties about fire safety and be aware of what to do in the event of a fire in their organisation.

Date: Thursday 4 April Venue: Fareham College Date: Tuesday 2 July Venue: Fareham College Date: Wednesday 2 October Venue: Fareham College Date: Thursday 9 January 2025 Venue: Fareham College

6S For Success Social - Complimentary Member Marketing Insight Sessions Creating leads is the lifeblood of any business.

In these All Star Marketing Club-led sessions, founder and Director Victoria Vickery will share her insights and knowledge, giving you expert help and guidance for your own Marketing.

Lead Generation Masterclass Date: Tuesday 20 February Time: 09.30 – 12.30 Kick Start Your Marketing Online Date: Tuesday 7 May Time: 09.30 – 11:00 LinkedIn Lead Generation Masterclass Date: Thursday 26 September Time: 09.30 – 12.30 Online - Kick Start Your Marketing Date: Tuesday 5 November Time: 09.30 – 11:00 Are you one of the many people that have never used social media before, but realise it’s a potential channel for leads generation? We are pleased to offer this free of charge training course for members alongside One2create.

Social Media For Beginners Date: Wednesday 17 January Time: 09:30 – 12:30 How to Generate Social Media Content Date: Wednesday 17 April Time: 09:30 – 12:30 Social Media For Beginners Date: Wednesday 19 June Time: 09:30 – 12:30

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SECTOR FOCUS: CORPORATE HOSPITALITY

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SECTOR FOCUS: CORPORATE HOSPITALITY

SECTOR FOCUS NEWS AND ADVICE FROM THE SECTORS THAT MATTER TO BUSINESS

Plans for new leisure centre and cultural hub make a splash ushmoor Borough Council’s Cabinet has given the green light for proposals that will drive forward the delivery of Farnborough’s new state-of-theart leisure centre and cultural hub and help transform the town centre.

The new leisure centre will offer an eight-lane swimming pool, intermediate pool with moveable floor, six-court sports hall, fitness and spin studios, and soft play, together with a large café and space for performance.

The cultural hub will include space for an art gallery, digital lab, collaboration space and studios. Outside, there will be a new skate park and play area.

In addition, the development will provide accommodation for the council offices and voluntary sector, and potentially a new library and associated community space, along with parking.

The proposals were unanimously approved at a special meeting, when the Cabinet also agreed to progress

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‘This is a fantastic milestone in the delivery of the new leisure centre and cultural hub for our residents’ with preparing detailed designs for the development, ready to submit a planning application early next year; the funding strategy required for the £68m scheme; and a timetable that will see the new hub open in early 2027.

The council will be going out to the market immediately for a contractor ready to run the new leisure centre and Aldershot Pools complex.

Earlier in 2023, the council learnt it had been successful in its bid for £20m from the Government’s Levelling Up Fund towards the cost of the new hub.

The cabinet heard that new scheme would reflect these proposals in the bid, but also include space for the council and its partners, including Citizens Advice, Rushmoor Voluntary Services, Hampshire County Council, and the Hampshire

Cultural Trust. This, in turn, would free up the council office site for redevelopment, as set out in the Civic Quarter masterplan, with the sale of the site covering the cost of the move and creating a small surplus towards the wider scheme.

The library, the councillors were told, would only move from its old building when the new one was completed and would be provided at no extra cost to Hampshire County Council, subject to the business case being approved and appropriate consultation with residents.

Councillor Martin Tennant, Deputy Leader and Cabinet member for major projects and property at Rushmoor Borough Council, said: “This is a fantastic milestone in the delivery of the new leisure centre and cultural hub for our residents. The cabinet is delighted to be driving forward the building and opening of the new development and we can’t wait to see it finished! The next stage will be the designs and planning consent and once these are in place, we can start building.”

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SECTOR FOCUS: CORPORATE HOSPITALITY

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SECTOR FOCUS: LEGAL & FINANCE

Listening to public trends can provide a head start In the legal industry terms like ‘conflict of interest’ or ‘client confidentiality’ can cause barriers to developing open and collaborative networking; and opportunities for business growth. Yasmin Hoque (pictured), Partner and Director of Legal at AL-HQ Law & More, understands there are legal requirements to adhere to, for all business sectors, but explains how taking a focused approach can mean immediate and tangible rewards for the short and long term, while also retaining any unique selling points. particular pain point for local economies is the recruitment and retention of staff.

To tackle this, we need to look at what the public expect from their employers and what the demographic is of the local community. Some areas are more diverse than others, some needs can be achieved with simple changes while others will require more in-depth analysis to

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implement. As a practical starting point, it is crucial to collect and assess relevant information monthly or quarterly and map this to tailored and transparent feedback gained from within each organisation.

Each business is unique, a ‘surface level’ approach is unlikely to yield long term results. By taking the public perspective and connecting those ‘trends’ to what is happening within each

‘Each business is unique, a ‘surface level’ approach is unlikely to yield long term results’

organisation is when we can share best practices openly and lead the way with thriving statistics on both recruitment and retention, this in turn achieves the aims of diversity and inclusivity initiatives having substance and meaning to all stakeholders.

A similar approach can be taken with environmental, social and governance policies – how does each organisation achieve what can seem quite onerous obligations when reflecting on the day to day needs of the business? By mapping out what is happening locally i.e. the public trends, and making a practical assessment of what is

happening within your own business – this leads to a unique plan of action and enables a collaborative approach to thrive.

By recognising each business has its set of challenges to meet; but knowing that we are working on this together, we can see real changes that cascade back down to the clients and communities being served with positive immediate results and longer term growth momentum.

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SECTOR FOCUS: LEGAL & FINANCE

Eve Debenham

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SECTOR FOCUS: LEGAL & FINANCE

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SECTOR FOCUS: ENGINEERING & MANUFACTURING

Claims in the collapsing concrete crisis

By Victoria Chivers (pictured), Solicitor, Biscoes Legal Services

hen I first saw the abbreviation RAAC in the news, I misread and immediately thought of a well-known vehicle breakdown recovery service. Well, ‘breakdown’ was not wrong, and by the end of the article I was left thinking about how those affected are going to get their ‘recovery’…!

An alternative to traditional concrete, RAAC stands for ‘reinforced autoclaved aerated concrete’ - a lighter material that is cheaper and easier to build with. In the 1960s and 70s during its rise (no pun intended), many considered it to be an innovative construction material. It was used in tens of thousands of construction projects across the UK with the majority of these being public schools, hospitals and courts.

However, these properties are now feeling their age and what was once considered innovative is now reported to be “life-expired and liable to collapse” (Office of Government Property in Sept 22 ‘Safety Briefing Notice’). Recent reports suggest over 147 schools have been ordered to close parts of their buildings due to the looming threat of collapse. This meant that thousands of pupils could not return to education in September 2023 as initially planned; also leaving hundreds of parents and teachers also unable to work!

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Reinforced autoclaved aerated concrete is susceptible to deterioration over time

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SECTOR FOCUS: ENGINEERING & MANUFACTURING

Is there a claim?

As RAAC was prevalent in the 1960s and 70s it is likely that many entities involved in its use are likely no longer trading. Equally, limitation periods for tortious and contractual claims may have expired.

A claim is more likely to arise where parties failed to undertake condition surveys. Or with building surveyors who failed to advise on the condition and value of buildings when buying/selling. But, as with all claims of this nature, awareness, scope of duty, causation and loss will no doubt be disputed.

What is next for the construction industry?

As explained above, claims against those involved in the design and construction of said buildings will perhaps be rare. But we must remember the importance of the building owners’ role in ensuring the ongoing condition of their building(s) and its continual maintenance.

Finally, engineering and building surveyors need to be alive to these issues and prepared to investigate the existence of RAAC in a property and sufficiently advise on the gravity of remedial works required.

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SECTOR FOCUS: INTERNATIONAL TRADE

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SECTOR FOCUS: INTERNATIONAL TRADE

Would you climb a mountain without training?

Frances Fawcett (pictured) of International Trade Matters Limited, discusses why training is critical for any business. ost people would agree that training is important in life to carry out tasks successfully and, in some cases, safely.

No one sensible would attempt to scale a mountain without undertaking training first. They would be putting their life in danger.

The same is true in business, and training brings significant benefits as well as enabling people to carry out tasks properly. Training is beneficial for organisations and employees alike. For organisations it delivers more efficiency leading to increased profitability, improved employee satisfaction and morale, and helps with accreditations valued by customers and other stakeholders. Consider this – are your people trained to meet the requirements that keep your company safe and well run? Organisations have BUSINESS VOICE statutory compliance requirements to meet and must ensure their staff are trained on exactly what that means. nationally recognised, NVQ 2 For individual employees, equivalent, qualification. undertaking training increases their In addition to the BCC Award, worth, improves performance and bespoke training is also considered a FOR THE FUTURE morale, and makes them more good option by many businesses. If the valuable now and in the future. qualification isn’t as important as the For some years, International Trade knowledge, a training programme tailored to Matters Ltd (ITM) has been working with Hampshire your international trade activities is often more Chamber of Commerce to build and deliver the British time-efficient and cost-effective.

Chambers of Commerce international trade accredited We are in turbulent times in the international training courses. The training programme has trade arena. The recent global pandemic had a major operated since 2013 and can lead to the BCC impact on world trade, we are still feeling the impact Foundation Award in International Trade. This is a of leaving the EU, and countries around the world are experiencing challenging economic times.

Now is therefore a critical time to ensure your staff have the skills they need.

SOME OF THE COMMENTS: Here at ITM, we have always had a very flexible “Great Course. Very Helpful. The trainer approach to training because we know that every was well informed.” company is different. We deliver online public courses in partnership with Chambers of Commerce “The trainer was so easy to listen to and explained everything perfectly.” and can offer bespoke training either in-person or online that is tailored to the needs of individual “Well experienced, knowledge of the teams. We monitor feedback regularly and trainers was excellent. Definitely worth it continually develop the materials and the content and absolutely necessary to take these over three quarters of attendees give us an overall courses for every business in international rating of “Excellent”. trading.”

It is critical that your teams can work as skilfully “Very clear and well executed by Frances.” and effectively as possible to increase your productivity and, as is always so vital, ensure you are meeting your “It was a great experience - informative compliance obligations. Some would say that current and interactive and I felt able to get global challenges give many businesses a mountain to bespoke answers and info to address my scale. Let us help you gain the skills to scale that particular needs.” mountain safely and successfully.

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INFORMING

SKILLS

2024 Expert International Trade Training Programme January to March Import Procedures Date: 23 January 7 March CDS Overview Training Date: 23 January 22 February 14 March Documentary Letters of Credit Date: 24 January 19 March Agents & Distributors Date: 25 January 20 March Preference Rules of Origin Date: 6 February 21 March Inward/Outward Processing Date: 7 February Incoterms Rules Date: 8 February Customs Procedures & Documentation Date: 20 February Export Documentation Date: 21 February Understanding Commodity Codes Date: 22 February Understanding Exporting Date: 5 March Methods of Payment Date: 6 March To find out more please visit: www.hampshirechamber.co.uk /training

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SECTOR FOCUS: SKILLS & TRAINING

Preparing young people for work key priority for Hampshire The team have carried out nearly 7,000 Chamber is to play its part in careers guidance interviews, attracted 7,500 achieving a world class local students to in-school careers events and seen labour market that nearly 2,000 students actively participate in successfully tackles skills around 160 careers group sessions. shortages facing employers.

Business and organisations in many sectors, ‘Schools are under a lot including health and social care, construction, of pressure and typically hospitality and maritime, struggle to access have limited resources’ and retain the essential skills they need.

This impacts on productivity, Richard’s message to employers and business competitiveness and growth. leaders is to engage. “In line with local One of the Chamber’s main partners in economic priorities, we need to cultivate a helping school and college leavers into the top-performing skills system that meets world of work, and therefore assisting employer needs at all skills levels and values employers to plug skills gaps, is EBP South. vocational training on a par with academic Standing for Education Business routes. The two should go together.

Partnership, EBP South has a vision to inspire “At the same time, skills provision must be and prepare young people for the workplace agile enough to respond to the evolving by bringing schools, colleges, and businesses workplace and the new technologies and together. industry trends driving change.

Richard Kennett, Chief Executive, “Schools are under a lot of joined in April 2021 having pressure and typically have previously worked at both BUSINESS VOICE limited resources. We believe Southampton and Surrey we have a compelling offer universities in senior that helps them meet Ofsted positions heading student criteria and the requirements recruitment and outreach. of the Gatsby benchmarks, Under Richard’s the national framework for leadership, EBP South good careers guidance.” provides more than 60 schools FOR THE FUTURE Richard’s confidence is in Hampshire and West Sussex bolstered by the expertise and with impartial, high-quality careers experience of his 40-strong team at EBP advice and guidance and opportunities South. His careers staff are professional Careers for student work experience and work-related Practitioners with Level 6 qualifications, with a learning. couple working towards this.

In the past year, around 8,000 secondaryHe said: “We are impartial on careers age young people, mainly from age 15 to 18, advice, honest and young person-centred. We have found workplace experience thanks to know that when we speak with a young EBP South.

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Richard Kennett, Chief Executive EBP South

person, we have to find out what makes them tick. If you can find that one thing they are enthusiastic about, it really helps with communication. For example, say they play football and know how to motivate the team at two goals down, you can discuss how to translate that ability into the world of work or academic studies.”

A registered charity, EBP South has a head office at 1000 Lakeside in Portsmouth and an office for the north of Hampshire at The Orchard in White Hart Lane, Basingstoke.

Among the EBP South initiatives that bring employers and young people together are annual Get Inspired events, business speed networking sessions and career fairs including some with a focus on STEM for primary and secondary schools.

Richard added: “We say to employers that if you’ve had skills issues before, you will continue to have the same challenges in the future if you don’t act. Whether you are a big or a small business, we are all ears. We work with everyone from multinationals such as BAE Systems through to one-person bands. If you are keen to work with us, we are keen to work with you.

“We know businesses are always looking for talent. Our focus is very much on preparing young people at secondary age rather than post-16. In that way, we complement the aims of the Local Skills Improvement Plans being rolled out in Hampshire and across the country. We believe that in a long-term strategic approach to skills, we need to think further back in the supply chain and start preparing earlier in school.”

For more information, email enquiries@ebpsouth.co.uk

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SECTOR FOCUS: TECHNOLOGY cientists have unveiled a new climate change-monitoring sensor, which can be airlifted onto icy glaciers using drones, to measure the impact of global warming.

The device, built by experts from the University of Southampton, can be flown for miles and land directly onto glaciers that are usually be impossible to reach by humans.

The scientific team have already deployed two of the sensors in Iceland to assess melting ice and its contribution to rising sea levels.

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‘We have already begun receiving data daily which shows changes in the glacier’s behaviour and its fluctuations in velocity’ Professor Kirk Martinez, from the University of Southampton team, said the tech is the first of its kind to examine the precise movement of glaciers.

He added: “These sensors are lightweight enough to be delivered by drone to give us access to places which are usually unreachable manually. We have already begun receiving data daily which shows changes in the glacier’s behaviour and its fluctuations in velocity.”

BUSINESS VOICE

INFORMING

SKILLS FOR THE FUTURE

University of Southampton drone drops global warming monitoring sensor onto Icelandic glacier

The scientists behind the device are now inspecting the findings from the two sensors that have been flown to freezing conditions in Iceland. The team are also aiming to use the tech in other locations worldwide, said Professor of Geography Jane K Hart from the University of Southampton.

She added: “Glaciers are like canaries as they provide us with a warning sign for climate change.

The sensors we are landing on the glaciers provide a new way of observing their behaviour.”

Sensors that monitor climate change flown to ‘unreachable’ glaciers

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SECTOR FOCUS: TECHNOLOGY

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NEW MEMBERS

NEW MEMBERS HAMPSHIRE CHAMBER OF COMMERCE WOULD LIKE TO WELCOME ITS NEW MEMBERS

Lead Membership Closewood Airconditioning Ltd Dean Kirby Suite 24 Katana House, Fort Fareham Industrial Estate, Newgate Lane, Fareham, Hampshire, PO14 1AH www.closewood.com 01329 722066 Closewood Air Conditioning specialise in the design, supply, installation, reactive and pre planned maintenance of air conditioning, air source heat pumps, ductwork, and ventilation.

We’re a forward-thinking, pro-active company that puts its people at the forefront of what we do. This enables us to provide the best possible service to our clients, be that a commercial/industrial property or domestic dwelling. We work on a variety of different projects, in different locations and of varying size, value and property type.

Most people / businesses are unaware that there is specific legislation that applies to the operation of air conditioning systems. Keeping your air conditioning properly maintained and in good working order not only ensures that you minimise energy cost, but also ensures that you stay within the legislation governing the use of air conditioning systems. Understanding your system/s and controls, coupled with the required legislation, is something that Closewood can support with and advise on. If you would like a proposal to maintain your system, we will happily attend site free of charge to access your requirements and offer a tailored proposal.

As with our maintenance proposals, our projects team provide a free of charge site survey for the replacement of existing systems or installation of new systems. We work with the leading manufactures which allow us to offer a 7 or 10-year parts warranty. As a rule of thumb, a system installed properly and maintained well should last anywhere between 10 – 15 years depending on usage. We can provide running cost calculations based on existing equipment vs new, more efficient systems. This allows you to budget and take advantage of any tax benefits that may be in place at the time.

If you have any air conditioning, heat pump or ductwork ventilation requirements, please speak to our team at Closewood Air Conditioning – we’d be happy to help!

New Leadership Limited Jonathan Wolf-Phillips Southgate Chambers, 37 Southgate Street, Winchester, Hampshire, SO23 9EH www.new-leadership.com 01962 790281 I have spent the last 30 years developing and teaching a distinctive approach to leadership.

Since setting up New Leadership Ltd in 1999, I have worked, internationally, with individuals at various career stages, who are working in organisations at various developmental stages, in a variety of private, public and civil society 66 BUSINESS VOICE Q1 2024

settings. What makes my approach to leadership distinctive is that it underpinned by attachment science (the areas of modern psychology and relational neuroscience concerned with the quality and development of human relationships).

A familiarity with attachment science enhances a person’s ability to be clear about what is most important to them, over the shortterm and long-term (self-agency). A familiarity with attachment science also enhances a person’s ability to understand and navigate their feelings and thoughts and behaviour, over the short-term and long-term (self-regulation). I refer to an integrated capacity for self-regulation and self-agency as ‘Self Leadership’. In my approach, a leader’s capacity for effective Self Leadership forms the foundation on which they build their capacity for effectively leading others.

My clients are usually leaders in organisations or small business owners, who wish to enhance their personal and/or professional effectiveness, who may also be navigating complex personal and/or professional lives

Aspire Membership FI Real Estate Management Louise Mason Canal Mill, Botany Brow, Chorley, Lancashire, PR6 9AF www.fi-rem.com 01257 263010 FI Real Estate Management (FIREM), one of the UK’s most established names in commercial asset and property management, operates an extensive national portfolio exceeding 15m sq ft and exceeding a value of £1.2bn.

FIREM completed a £3.5m transformation of The Bulb development in Southampton in 2023 to provide 40,000 sq ft of Cat A office space across six floors. FigFlex, FIREM’s serviced office provider, occupies the ground and first floors of the development, bringing flexible and coworking office space to the city.

Located directly across from Southampton Central railway station, The Bulb offers a wealth of connectivity to neighbouring towns and cities, and is also home to the UK’s largest clean air mural, which is set to absorb 65 kg of CO2 annually.

With a further 6m sq ft of development in the pipeline over the next five years, FIREM is set to expand its offering across its industrial, office, retail and residential sectors. Major investments are taking place at Wrexham Industrial Estate and Botany Bay Business Park in Lancashire, growing FIREM’s footprint across the UK. FIREM works to support local economic growth in regional hot spots across the country, investing in spaces that enable businesses to thrive. As a responsible developer, FIREM works closely with its tenants, communities and local authorities to ensure a cohesive approach is taken to all its development investments.

Growth Maestro Simon Blackburn Alton, Hampshire, GU34 2FL www.growthmaestro.co.uk 07970571854 Are you striving for growth but unsure what to do next? Are you an expert in your products/services but need help in developing your sales?

Growth Maestro offer fractional sales director services to businesses that don’t have their own and who aren’t quite ready for the big expense.

If don’t have the budget for a full-time Sales Director, but need some or all of the skillsets, knowledge and experience that one can bring then you can now take the amount of time you want, need (or can afford) - we are able to work for as little as half a day a month.

Created by Simon Blackburn and based in Hampshire, we have the sole mission to help businesses with their sales and overall growth.

Simon has spent his whole career in different a number of different markets, leading the B2B sales functions with good success. In the last 15 years he has spearheaded the multi-million pound growth of a technology SaaS business in learning tech. He now wants to help businesses starting on or already along a similar journey.

Don’t think of Growth Maestro as just another sales consultancy – we actually get on the pitch, as much as guide from the touch line. We would go through your sales strategy, sales leadership, sales processes and sales people/skills – implementing change where it is most needed.

Our list of services includes: • Part-time/fractional sales director/sales leadership • Sales and commercial health check • Go-to-market sales strategy • Sales processes • Sales playbook • Sales metrics, KPIs and reporting • Forecasting process • Key account management • Sales pipeline • Training – sales team and leadership • Recruiting and onboarding sales people • Coaching and mentoring • Global strategy • Identify buyer profiles and value proposition • CRM and sales tech selection and implementation • Business development

Herrington Carmichael Solicitors Dan Reeves Brennan House, Farnborough, Hampshire, GU14 6XR www.herrington-carmichael.com/ 01276 686222 Herrington Carmichael offers legal advice to UK and International businesses as well as individuals and families. Rated as a ‘Leading Firm 2023’ by the Legal 500 and listed in The Times ‘Best Law Firms 2023’.

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NEW MEMBERS

Membership is open to businesses of all sizes and from all sectors with packages starting from as little as £5.76 per week.

We believe in our traditional values of excellent service and value for money and our clients appreciate our innovative, proactive and friendly approach. It is the long-term client relationships that are the foundations of our 175year-old business.

Our historic connection with our local area consolidates our position as a leading source of legal advice in Hampshire, Surrey, Berkshire and the Thames Valley region. Herrington Carmichael has offices in London, Reading, Ascot and our Head Office is in Farnborough

IEXPORT AFRIQUE LTD Dr Emmanuel Okoroafor 2 Caerleon Drive, Southampton, Hampshire, SO19 5LF www.iexportafrique.com 07900 690996 IExport Afrique Limited, is an innovative company incorporated in the United Kingdom, dedicated to reshaping the global landscape of international trade. Our ultimate aspiration is to become global leaders in import and export services.

Our mission revolves around addressing the surging global consumer demand for sustainably sourced goods and products across international boundaries, and our specialization lies in the import and export of premium Agro-products.

OUR PRODUCTS AND SERVICES: Export Afrique Limited specializes in the import and export of a diverse range of goods and services, including: • Agro/Natural Food Products: We offer sustainably sourced agricultural products such as cocoa, cashew nuts, sesame seeds, ginger, and sorghum.

• Agro/Processed Food Products: Our portfolio extends to processed goods, encompassing shea butter, palm oil, various types of flour, and an array of other food products that showcase the rich flavors of Nigeria and Africa at large.

• Consulting Services: IExport Afrique Limited offers expert consulting services tailored to businesses seeking to navigate the intricacies of international trade Our actions are guided by the following set of values: 1 Quality Excellence: Our unwavering commitment to adhering to rigorous standards ensures the consistent delivery of premium products.

2 Ethical Business Practices: Integrity forms the bedrock of all our business dealings, fostering trust and transparency.

3 Innovation: We wholeheartedly embrace innovation to maintain our competitive edge in a rapidly evolving import/export industry.

4 Sustainability: We are committed to the responsible utilization of natural resources and actively promote sustainability and environmental stewardship.

5 Customer-Centric Approach: Our customers are the cornerstone of our endeavors, and we are dedicated to not only meeting but exceeding their expectations.

We are grateful for the opportunity to be included in the Hampshire Chamber of Commerce to connect, collaborate, and contribute to the vibrant business community represented by the Chamber of Commerce.

Kerr and Watson Daniel Watson 162 The Hub, Farnborough, Hampshire, GU14 7JF www.kerrandwatson.co.uk 01252 224620 Kerr & Watson is an independent regulated mortgage and insurance broker with access to the whole market.

We have a wealth of experience and strong industry relationships with high street providers, specialist lenders and insurers. This puts us in a prime position to secure your perfect mortgage and insurance policies. We’ll provide you with a tailored financial solution to meet your individual needs.

Linet UK Limited Josef Novacek 11 Brunel Way, Segensworth East, Fareham, Hampshire, PO15 5TX www.linet.com/en-GB 0800 035 3345 LINET UK stands at the forefront of healthcare solutions, dedicated to revolutionizing patient care through cutting-edge products and unwavering commitment. Being part of the LINET Group with a tailored to the diverse needs of facilities across the continuum of care from the moment an individual enters the world right through to elderly care and end of life.

Central to LINET UK’s comprehensive offerings are our state-of-the-art modern day hospital bed and specialist mattress solutions. Crafted with precision and expertise, our beds prioritize patient comfort, enhance caregiver efficiency, and streamline hospital workflow. Recognizing the unique nature of each health and care setting, LINET UK’s extensive product line underscores our commitment to providing adaptable, customizable solutions that cater to the distinct requirements of various healthcare environments.

Smart technologies and ergonomic design features are seamlessly integrated across our product range, reflecting our dedication to innovation. LINET UK’s beds, equipped with intelligent controls ensure ease of use for healthcare professionals while prioritizing patient well-being. This holistic approach to patient care emphasizes both comfort and clinical effectiveness.

Beyond capital sales, LINET UK boasts a thriving rentals fleet, offering flexibility to healthcare providers. This dynamic approach

ensures access to our cutting-edge equipment when needed most. Additionally, our national service and maintenance support further exemplify LINET UK’s dedication to customer satisfaction. We understand that reliable ongoing support is paramount, and our team stands ready to uphold the performance and longevity of our products.

Serving across the continuum of care, including hospitals, long term care facilities, and rehabilitation centers, LINET UK remains at the forefront of industry innovation. Our emphasis on research and development reflects our commitment to pushing the boundaries of what is possible in-patient care.

As advocates for excellence in healthcare with a no compromise approach to compliance, safety and our environmental responsibilities, LINET UK is not just a provider of equipment but a partner in advancing the quality of care delivered by healthcare institutions across the UK. Explore LINET UK’s extensive range of healthcare solutions on our website: where innovation meets modern day care

Reframe Cancer Emily Churchill ARENA BUSINESS CENTRES, The Square, Basing View, Basingstoke, Hampshire, RG21 4EB www.reframe.co.uk 0207 965 0286 Reframe Cancer support people through their whole cancer journey, aiming to help them get faster access to care and reduce time off work.

We help businesses meet their legal responsibilities, navigate cancer sensitively, and make effective adjustments that help people continue working. Our team is here to arm HR managers and line managers with the knowledge they need to support your employees.

Our Cancer Nurse Specialists also provide specialist advice and guidance to employees impacted by cancer at all stages of the cancer pathway - from symptoms to post-treatment supporting employees to navigate cancer care.

Warbrook House Heritage Hotel Alison Hogberg The Street, Eversley, Hook, Hampshire, RG27 0PL www.warbrookhouse.com 07950 470 431 Warbrook House Heritage Hotel has so much to offer whether you are looking to organise an event, meeting or celebration we have options to suit all. A magnificent Grade 1 listed mansion, set in 121 of Grade ll listed gardens, ideal for outdoor team building and activities, complete with its very own Versailles-Style canal and Waterloo bridge – for more information email alison.hogberg@countrywidehotels.co.uk With 13 meeting rooms and event rooms, it offers flexible presentation and seating configurations, catering for events large or small from 8 to 200 delegates. We also have the Grange which is a purpose-built conference Q1 2024 BUSINESS VOICE 67

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NEW MEMBERS centre, that has a private restaurant and lounge area for guests to relax in, plus on-site accommodation – exclusive use of the Grange for events is also possible.

Location is perfect as we are close to Basingstoke, Reading, Heathrow Airport and Central London is very accessible by train.

Grow Membership Artisan Environmental Ltd Alec Smith F4 Fareham Heights, Standard Way, Fareham, Hampshire, PO16 8XT www.artisanenvironmental.co.uk 01329 800650 Artisan Environmental is a specialist in Asbestos Consultancy, RAAC Inspection, and Health & Safety Services. Catering to educational settings, commercial property owners, managers, developers, and property professionals, we ensure safety, compliance and cost efficiency throughout the property lifecycle.

Beach Hut Productions Ross Stern Whiteley, Hampshire, PO15 7LQ www.beachhutproductions.co.uk 075659 42355 For the last two years Ross Sterne worked in the film and television industry as well as the videography industry on a variety of projects.

With companies such as Hampshire Chamber of Commerce, Historical Huzzahs, Steppin' Up and many more. Beach Hut Productions was created in 2020, designed to make the best bespoke video content for a variety of purposes. That could be advertising, social media content, short films and much, much more.

Emmaus Hampshire Avril Robinson Emmaus Hampshire, Bar End Road, Winchester, Hampshire, SO23 9BN emmaushampshire.org.uk 01962 868300 “ Hampshire’s Unique Solution to Homelessness” is a vibrant and thriving social enterprise community for the homeless.

We provide a home and meaningful employment whilst generating the income to run our community, through second-hand furniture & homeware stores, a repair shop, the recycling centre, a house clearance service and our kitchen.

Our residents (companions) work across our social enterprise 40 hours a week to operate the business and raise the income for their community. In addition to their work experience, they are provided with counselling, coaching and training which maximises their potential, and ultimately secures their entry back into independent living.

We are committed to the environment and our social enterprise recycling saves 480,000 kg of CO2e per annum by the sale and preservation of furniture, homewares and clothing.

Executive Training Consultancy Limited Susan Hayward Barnes Wallis House, 25 Barnes Wallis Road, Segensworth East, Fareham, Hampshire, PO15 5TT www.exec-tc.com 01384 355444 Our purpose at ETC is to help your business, whatever its size and specialism, to grow and become more profitable. In fact, working with us, we guarantee to increase your profits.

Our solutions can make a difference to your company in as little as three months. In our free business review, we’ll get to know what you do, and how you do it, and leave you with advice on how to make positive changes for growth.

Castra Solutions Limited Martin Bence Unit 8 Wingbury Courtyard, Wingrave, Aylesbury, Buckinghamshire, HP22 4LW castrasolutions.co.uk/about 07973727891 Castra Solutions Limited Castra Solutions is a passionate and dynamic provider of wired and wireless network solutions. We are vendor agnostic and provide requirements-led solutions that deliver the best possible return on investment (ROI). Our team of highly experienced engineers have a wealth of knowledge and expertise in network design, implementation, monitoring, and optimization.

Castra Solutions was founded in 2021 with the goal of providing high-quality network solutions to organizations across the UK. We provide our clients with innovative solutions tailored to their specific needs. Our focus on customer service and quality assurance has enabled us to build strong relationships with our clients and partners. We pride ourselves on delivering exceptional customer service.

Castra Solutions can make sure you’re getting the most out of your investment. We understand that every business is unique, so we tailor our solutions to meet your goals – not just selling you something off-the-shelf. Our experts are here to guide you through the process and ensure that all your technology investments are maximized for ROI. We don’t want you to waste money on features and hardware that don’t add value to your bottom line.

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Freya Rose Limited Freya Archer Southsea, Hampshire, PO5 3PS freyarose.com 0845 371 4466 Freya Rose is an award-winning British accessories designer renowned for unique collections of sculptural, wearable works of art that transcend the boundaries of design. Freya reimagines indigenous techniques to create contemporary designs showcasing an unparalleled artistry.

Heartwood Collection Dave Gillard 1 Gunwharf Quays, Portsmouth, Hampshire, PO1 3FA www.heartwoodcollection.com Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh seasonal food.

With Raymond Blanc as our Chef Patron you can be assured that sustainability and locality underpin everything we do. We are delighted to have been awarded a top three-star rating under the Food Made Good Standard from The Sustainable Restaurant Association and Best Food-Led Pub Group by Restaurant Magazine.

All of our meat is grass-fed and ethically reared by Aubrey Allen, who supply the Royal Household. Our Sunday lunches are served until 5pm and are renowned for their bottomless roasties and Yorkshires.

Our extensive drinks list combines fantastic wines, local cask beers and a range of delicious non-alcoholic cocktails. Whether you are popping in for a quiet pint with the papers, getting your friends together for one of our pub quizzes, enjoying a leisurely lunch with family and friends or celebrating an occasion, our teams will give you the warmest of welcomes. Dogs are very welcome in our bar and terrace areas.

Do pop in for a visit to Brasserie Blanc in Portsmouth, Gunwharf Quays or Winchester, Jewry Street. See you soon!

Infinity Energy Services David Gussman Units 6&7, Swanwick Business Centre, Bridge Road, Southampton, Hampshire, SO31 7GB www.infinity-energy.co.uk 07729 090 259 Founded in 2011, we have designed and installed 1,000s of Residential and Commercial energy systems, including Solar Panels, Battery Storage, Heat Pumps, Air Conditioning, Electric Vehicle Charging Points, and LED Lighting.

Our mission is to help our customers save money and reduce their carbon footprint, using the latest and highest efficiency energy products.

We have long-term partnerships with all of the major energy product manufacturers, including Tesla, Panasonic, Samsung, SolarEdge, SunPower, Daikin, Vaillant, and many more.

There are over 1,600 solar panel installers officially recognised by the industry regulator, MCS, and we have just placed 2nd in the National Solar PV Installer and Contractor of the Year Awards (September 2023). We are also Winners of the South-East Regional Award (July 2023).

We cover all of the towns, cities and villages of Hampshire, as well as neighbouring counties. Get in touch now for a free-of-charge consultation to discover how you can manage your energy more effectively to save money and reduce your environmental impact.

Meon Valley Country Club Hotel Emma Cadman Sandy Lane, Shedfield, Southampton, Hampshire, S032 2HQ www.britanniahotels.com/hotels/meon-valleyhotel-country-club/golf 01329 833455 Meon Valley Hotel & Country Club is a peaceful and luxurious hotel and country club based in Shedfield it’s a quiet and relaxing place with lots to offer two brilliant golf courses, a stunning bar, restaurant and a relaxing spa plus fantastic gym facilities.

People Centred Arts Fiona Greenhill Lymington, Hampshire, SO41 8BZ www.peoplecentredarts.co.uk 07973 869029 Coaching, mentoring and development for arts leaders that inspires a people-centred, empathetic and supportive management style.

Organisational development support that transforms your company’s systems and structures so you can put your people first.

ProAction HR Martin Nicholson Unit 1B, East Lodge, Leylands Business Park Colden Common, Winchester, Hampshire, SO21 1TH www.proaction-hr.co.uk 01962 217338

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BUSINESS VOICE We provide HR support – either as your advisor or fully outsourced HR department. We seek to proactively add value to your business as we believe HR is much more than merely an admin offering. From developing your leadership, coaching your management, or helping you find the next critical hire, we are proud to say we have expertise in all facets of HR. ProAction HR can provide a tailored service incorporating Learning & Development, HR Support and Recruitment that can flex as you grow.

Rougemont Security Limited Chris Cooper 86-90 Paul Street, London, EC2A 4NE rougemontsecurity.com 07919378221 Rougemont Security is a trusted partner in safeguarding the digital assets and sensitive information of SMB’s.

With over 25 years of cyber security experience working with local and global companies across all industry sectors, we provide expert cybersecurity advice and consulting, offering tailored solutions to mitigate cyber threats, protect data, and ensure the longterm success of your business.

Our services include MSSP (Managed Security Service Provider) selection, Cybersecurity Board Advisor, Fractional Chief Information Security Officer (CISO), Mergers and Acquisitions Security Reviews, and Security Lead for Digital Transformation.

At Rougemont Security, our mission is to empower SMBs to thrive in the digital age by delivering comprehensive and cost-effective cybersecurity advice, consultancy and solutions.

We believe that every business deserves robust protection against cyber threats, and we are here to make that a reality.

Our guiding ethos is rooted in identifying and applying the appropriate level of security for your business.

Rougemont Security is your dedicated partner in navigating the complex and ever-changing world of cybersecurity.

With our support, you can focus on growing your business while we handle the security concerns, drawing upon our quarter-century of experience to keep you safe. Contact us today to secure your digital future.

SKU Logistics Limited Rick Jones Blacknest Industrial Park, Blacknest, Alton, Hampshire, GU34 4PX www.sku.co.uk 01420 525500 SKU Logistics is a specialist fulfilment company in the UK, which has over 40 years of experience in undertaking complex operations for both B2B and B2C clients. This is across multiple commodities, ranging in size from very small through to big-ticket items in the; FMCG, Retail, POS & Signage, Food, Drink & Hampers, Health, Sporting equipment, Solar panels, Kit assembly, T-Shirt printing sectors operating from two secure sites in the South of England.

Cabipa Limited Chinedu Chiadikobi (Gabriel) Cumberland House, Grosvenor Square, Southampton, Hampshire, SO15 2BG www.cabipa.co.uk 02382 542508 Oils & Lubricants, Oils, Fuel Distributors & Merchants, Shipping & Commodity Trading

Green Label Pre-Hospital & Emergency Medicine Education Ltd Jamie Todd 128 City Road, London, EC1V 2NX www.greenlabelphem.com 03337 729112 Ambulance Services, Emergency Services, Educational & Training Establishments

Hambledon Vineyard PLC Marc Sanders The Vineyard, East Street, Hambledon, Hampshire, PO7 4RY 02392 632358 Wine Merchants, Hospitality Services, Hospitality/Wedding Services.

The Ickle Pickle Partnerships Limited Becky Sims Streatham, London, SW16 2UY www.icklepickles.org 07970 196077 Ickle Pickles are the smallest and sickest babies who need intensive care in neonatal units. One in thirteen babies are born prematurely. Since 2009, Ickle Pickles charity has been raising money for the intensive care equipment that treats these babies and helps to keep them alive.

The Marketing Spaces Kara Stanford Hook, Hampshire, RG27 9JG marketingspaces.co.uk 07740 456438

The Marketing Spaces provides practical strategic marketing training and consultancy for growing businesses. Too many businesses fail because they get their marketing wrong. They haven’t truly determined their marketing strategy; because they don’t know how. We change all that. You’ll leave us knowing what marketing to do, when and why.

St John’s Winchester Clive Cook 32 St Johns South, The Broadway, Winchester, Hampshire, SO23 9LN stjohnswinchester.co.uk 01962 854226 We are innovative charity helping the older people of Winchester and beyond to live well.

We provide affordable accommodation and care to older people. Our community services support the lonely and isolated and those living with dementia and their families.

UKROPS (Ukrainian Medical Ops) Salisbury, Wiltshire, SP5 2DA ukrivski.com I am embarking on a solo transatlantic rowing challenge from Tenerife to Antigua in January, 2025, supporting my Ukrainian medical colleagues, whom I have been helping since the start of the Russian occupation of Ukraine.

Read about my humanitarian work on my website Leo Krivski – Real People, Real Stories, Real Solutions. (ukrivski.com).

My newly registered charity is called UKROPS which will enable a more controlled distribution of raised funds to the Ukrainian medics whom I know and have personally supported for a number of years.

I would like to fund a project of my choosing, most likely related to my speciality of Anaesthesia and Intensive Care, and/or psychological support and rehabilitation of my colleagues working at the frontline hospitals.

JOIN THE CHAMBER

The Chamber provides a range of quality services and benefits supporting your business to grow successfully.

Membership is open to businesses of all sizes and from all sectors with packages starting from as little as £5.76 per week.

Just call us on 01329 242420 or 01256 338477, or email membership@hampshirechamber.co.uk

Start Blenheim Court Care Home Kate Slade Farnham Road, Liss, Hampshire, GU33 6JA www.caringhomes.org 01730 606530 Residential Homes, Care Centres Q1 2024 BUSINESS VOICE 69

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