THE MAGAZINE OF HAMPSHIRE CHAMBER OF COMMERCE
EMBRACE THE WAVES - HARNESSING HAMPSHIRE’S MARITIME LEGACY
CHAMBER NEWS
Webinar highlights the value that translation brings to any export plan
FOCUS FEATURE
Roundtable offers closer look at region’s economic landscape
Why the maritime industry is so vital to the region
Q32023
WELCOME
5 Ross McNally, Chamber Executive Chair, on the significant assets Hampshire has to offer
MEMBER NEWS
6 New partnership piloted out of Portsmouth
CHAMBER NEWS
22 Translation success: How to boost export ROI
CHAMBER GLOBAL
30 Portsmouth International Port is set to make waves
CHAMBER POLICY
32 Menopausal employees need support
GREEN BUSINESS
36 Steps to reduce your plastic usage
EVENTS & TRAINING
48 A comprehensive list of the latest Chamber events
49 Helping members grow their businesses through training
SECTOR FOCUS
51 Corporate Hospitality
Creating happy experiences for all
52 Engineering & Manufacturing Ship back at sea following maintenance work
54 International Trade Full potential of the Solent Freeport highlighted in report
56 Legal & Finance Ruling has impact on disability discrimination
58 Skills & Training City College propels forward with pioneering equipment
60 Technology UK set to introduce ETA scheme
NEW MEMBERS
62 The Chamber welcomes new members
MEMBERS ARE INVITED TO SEND THEIR EDITORIAL SUBMISSIONS TO:
PRODUCTION EDITOR
David Allison
E: david.allison@hampshirechamber.co.uk
T: 01329 242420
MARKETING AND COMMUNICATIONS
Sophie Taylor
E: sophie.taylor@hampshirechamber.co.uk
T: 01329 242420
HAMPSHIRE CHAMBER OF COMMERCE
Fareham College, Bishopsfield Road, Fareham PO14 1NH
T: 01329 242420
HAMPSHIRE CHAMBER CONTACTS
Chamber membership: Coral Benham
E: coral.benham@hampshirechamber.co.uk
Chamber events and training: Joe McDowell
E: events.south@hampshirechamber.co.uk
BY ROSS MCNALLY EXECUTIVE CHAIR, HAMPSHIRE CHAMBER OF COMMERCE
In the first half of 2023, Hampshire Chamber of Commerce has been at the centre of delivering the Local Skills Improvement Plans, in partnerships with Isle of Wight Chamber and Maritime UK Solent across Solent area and with Surrey Chamber of Commerce in the EM3 area.
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ABOUT THIS MAGAZINE
Business Voice is a quarterly magazine distributed to around 5,000 members, affiliates and key businesses in the Hampshire region.
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Business Voice is produced on behalf of the Chamber by Kemps Publishing Ltd and is distributed to members and leading businesses without charge. The Chamber and the publisher are committed to achieving the highest quality standards. While every care has been taken to ensure that the information it contains is accurate, neither the Chamber nor the publisher can accept any responsibility for any omission or inaccuracies that might arise. Views expressed in the magazine are not necessarily those of the Chamber or the publisher. This publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format without prior written permission of Kemps Publishing Ltd.
Partnering with business and civic networks, we have brought together hundreds of local businesses, colleges, and training providers, plus a broad range of other stakeholders, to identify the skills needed to enable strong economic growth in our local communities.
This research has now been collated into a report shared with Government. We expect a full response later in summer which we are excited to share with you in due course.
What we are able to share from this research, that won’t surprise many of you, is that Hampshire has globally significant assets that offer strong foundation for a leading skills system. From our Freeport and maritime cluster, through our counties of advanced manufacturing and digital technologies technology triangle, through to the growing investments in aerospace, creative and cultural sectors the future is bright for our county. But we must seize this moment. Our next challenge will be bringing these goals to life and we will need your help to support these key priority sectors to continue to thrive while meeting the challenges and opportunities to spread this success to all corners, unlocking further potential. All while ensuring our communities and the next generation have the skills they need to be fit for the future.
Our strength as a Chamber comes from our PEER Network and our ability to develop and adapt to the changing face of business by cultivating those meaningful partnerships that can redefine the Hampshire enterprise community. Named for our founding year, 1851 is a modern version of what once were called Patronages. With each completely bespoke they can more effectively underpin the ambitions of the organisation we are working with and we are delighted to announce the first four partnerships to join us - Leonardo Royal Grand Harbour Hotel, Wonderseekers, Natwest and British Marine. Our sincere thanks for their support.
Williams Shipping marked their new pilot boarding agreement with Portsmouth International Port by welcoming their new pilot boats to the city.
Portsmouth International Port’s pilots have detailed knowledge of Portsmouth Harbour and are experts on how to manoeuvre a wide range of vessels. They board ships in the outer Solent and help the crew to guide the vessel safely into and out of the port, working 24 hours a day in all sorts of weather.
This new agreement, which started on 1 June, is tailored to the needs of Portsmouth International Port's pilotage service. It will mean increased flexibility for
the ever-increasing number of cruise and cargo vessels that use the port. The contract was awarded to Hampshire-based Williams Shipping following an in-depth nationwide tendering process.
The new pilot boats, named Willserve and Willfreedom, were greeted by Leader of Portsmouth City Council, Cllr Steve Pitt; Managing Director of Williams Shipping, Philip Williams and Portsmouth International Port’s harbour master, Ben McInnes, alongside port director Mike Sellers.
Port Chaplain Rev. Phil Hiscock blessed the boats for the service they will provide for the port’s pilots. Willserve will be the primary pilot boat used by the port’s pilots, with Willfreedom providing support when needed.
Ben McInnes said: “I’m delighted to welcome Williams Shipping’s launches to Portsmouth. The launches will be essential in the safe boarding of our team of pilots onto ships, as they arrive at Portsmouth International Port. As the port becomes increasingly busy, we have found a provider who we can work in tandem with to ensure we can offer the best possible service to our customers.”
Williams Shipping is a family business established in 1894, now looked after by the fifth generations of the Williams family. Headquartered in Southampton and with marine bases in Milford Haven and Aberdeen, Williams Shipping has looked for an opportunity to expand further across the South Coast.
EMBRACE THE WAVES - HARNESSING HAMPSHIRE’S MARITIME LEGACY
Philip Williams said: "We are very excited to further develop our relationship with Portsmouth International Port with this new venture. Willserve and Willfreedom are great additions to our fleet and we look forward to having them in service supporting the port's increasing number of high-profile customers."
Portsmouth International Port is the UK's most successful municipal port, which is owned and operated by Portsmouth City Council.
Cllr Steve Pitt said: "Portsmouth International Port's growth is vital to the city's economy. Not only does the port provide £9.8m of revenue that goes straight back into the council's budget which helps us provide essential services, it also acts as an engine that generates £189m for the local economy every year.
“This new agreement will give a major boost for the port’s growth ambitions, and help it fulfil the aims set out in the 20 year masterplan that was published last year.”
Solent Plastics have just completed a successful move into larger premises, becoming operational at the new Stanley House in Mid-February.
They have experienced significant growth since moving to Romsey in 2014 and this is their third expansion since despite the challenges of Brexit, Covid and the cost-ofliving crisis.
Remaining on the Romsey Industrial Estate they have merged two buildings into a larger single unit. This has provided a much needed outside storage area and a greatly enlarged warehouse with improved racking, stock storage and larger despatch area, which can ship 800 orders a week to all over the UK and beyond.
MD James Butcher said the business has been operating at full capacity for a few years and had set their sights on the current premises a while ago. He said: “Post Covid we saw a significant increase in Turnover in 2021. With some importers experiencing supply issues post Brexit we have found that holding large stocks and offering quick delivery is as important as low prices for our customers.
Their new location is directly opposite Screwfix and they will be introducing a similar trade/collections counter for local customers to purchase and collect from them.
The third generation family-owned business has traded for 95 years and they operate as independent importers and distributors of one of the UK’s widest ranges of Plastic Storage Products, with over 500 products in stock. They supply all business types and sectors and domestic customers also.
“Finding more warehouse space was critical for us to continue our growth, but we didn’t want to leave Romsey. We have found many new customers here. We as owners all live in Romsey and all our staff are close by.
Funnily enough, this exact building came up six years ago, but it would have been too big for us. It’s quite satisfying to be able to say not anymore! We are now looking forward to further growth and we can now concentrate on delivering our products and service to our customers both local to Romsey and further afield.”
The leading audit team at BDO Southampton has further strengthened its presence in the Central South with the arrival of director Sam Godbold.
Sam is well known in the region having worked at various firms in Southampton and Poole over the past 15 years and with businesses across the Central South. He joins an audit team that has expanded over 50 per cent in the last three years to 115 people. Commenting on his appointment, Sam said: “I have always enjoyed working with privately owned and PE backed businesses, building a detailed
understanding of how the business operates and aspirations of the owners. The Central South region has many fast growing, dynamic businesses, and I am delighted to have joined BDO, as their advisory offering provides huge scope to support businesses.”
Steve Le Bas, Head of Audit at BDO Southampton, said: “Sam is a great addition to the team which continues to grow reflecting our position as the leading auditor to the midmarket in the Central South. Our audit portfolio has some exciting new additions from a variety of sectors and Sam’s arrival strengthens our senior team even further.”
‘Finding more warehouse space was critical for us to continue our growth, but we didn’t want to leave Romsey’L-R: Managing Director of Williams Shipping, Philip Williams; Rev. Phil Hiscock, Port Chaplain; Leader of Portsmouth City Council, Cllr Steve Pitt; Portsmouth International Port's Port Director Mike Sellers and Portsmouth International Port’s Harbour Master, Ben McInnes Solent Plastics will have more room for growth at their merged premises
UK flexible workspace operator Clockwise expands its presence in Southampton city centre, increasing its footprint within Mountbatten House by more than double.
Situated in Mountbatten House on Grosvenor Square, the Clockwise Southampton phase two opening sees over 150 new desks and more than 10,000 sq ft in additional space. The site offers a mix of spaces including dedicated desks, single desk offices, and private offices, as well as communal breakout areas, club lounges, meeting and zoom rooms, and a contemplation room. Members also have access to onsite artisan café, Two Hands which serves a selection of hot and cold food and drinks, as well as providing an ideal spot for a work break.
The expansion is in response to the ever-
growing demands in Southampton for a premium but flexible office space offering, following its first phase launched back in January 2022. As well as flexible licenses, Clockwise Southampton prides itself on its considered design and state of the art hybridwork model technology, which reflects the changing nature of work.
sets to continue opening spaces in both the UK and now mainland Europe, with its most recent opening in Brussels.
Alexandra Livesey, COO at Clockwise, said: “We’re pleased to announce the expansion of Mountbatten House in Southampton, as we continue to grow our Southern business hub.
Mountbatten House is one of Clockwise’s 14 spaces, and the growth signifies a step in the business’ ambitious expansion plans as it
“Our facilities have been programmed to inspire personal and professional growth, connecting individuals to a network of businesses and entrepreneurial members. The design of Clockwise Southampton has been carefully considered to include bright and airy spaces. It is also decorated with reclaimed materials and calm neutral colours nodding to the city’s relationship with water. We hope that our site will make our members feel at home, while bringing together a community of SMEs, start-ups and entrepreneurs, to complete their best work.”
Pacific Solutions International Ltd (PacSol) have announced the appointment of two new directors as the company looks to build on their success and plan for the future.
As a leading document management and digital transformation services provider, PacSol are delighted to announce that Mark Wheadon has taken over the role of Managing Director. Mark has been with the company since it was founded and has made major contributions to the product line up. Innovation has always been key to PacSol’s success and Mark has been an originator and part of the implementation team.
In accepting his new position, Mark said: “It has been amazing to be part of PacSol. In this new role I am looking forward to leading the team that builds on the foundation already laid. Years ago I remember being apprehensive about a visit to a customer site. Having arrived and parked, I paused to reflect before going up to reception. I realised that the customer wanted to be helped, and I wanted to help
them. Sometimes the simplest observations can make all the difference. It still does to this day and is part of the PacSol DNA.”
Toby Gilbertson will become Director of Operations and will oversee PacSol’s day to day commitment to our customers, ensuring PacSol continues to offer great service and the products clients need to improve their business processes.
Former Managing Director Mike Coulthard will now get to spend more time enjoying his beloved Welsh countryside and time with his family. He continues to be a part of the team at PacSol and will focus on customer liaison and project management.
PacSol has succeeded in providing high quality, professional and personal services to businesses across the UK from SMEs to global corporations for the last 27 years. Having initially developed their own best in class document management application for IBM iSeries, PacSol have continued to provide reliable, cost-effective and secure business solutions across many industries including finance, recruitment, retail and insurance.
PacSol no longer limits their digital transformation expertise to the IBM platform and now works with vendors such as DocuWare, Kofax, IBM and Agilico (Invu) to provide clients with the most appropriate and efficient digital transformation services, saving clients both time and money.
‘The design of Clockwise Southampton has been carefully considered to include bright and airy spaces’Mark Wheadon and Toby Gilbertson
The Port of Southampton is the UK’s biggest export port, handling more than £40bn of British manufactured goods each year. It is a prime automotive hub with around 900,000 cars received and shipped annually, and the largest cruise port in the UK. As he begins his seventh year in post, Port Director Alastair Welch explains how this crucial part of our nation’s infrastructure supports the Hampshire business community.
Owned and operated by Associated British Ports (ABP), the Port of Southampton is an integral part of often-complex supply chains that connect local manufacturers to global markets. As well as handling the movement of goods, including the export of finished products and the import of vital raw materials and components for British industry, it is Europe’s leading turnaround cruise port, receiving up to two million passengers a year.
Hampshire businesses operating in the supply chain.”
Both the container trade and cruise activity at Southampton are busier than ever with a series of key developments taking place.
On the container side, ABP’s partnership with maritime logistics and operations provider DP World is pivotal. “We have grown the amount of container storage space that DP World has for their operations,” Alastair said, when asked to list port achievements since he arrived at ABP. “We have introduced deeper and wider berths, changed the layout of landside yard space, upgraded the power supply to support their network within the port and invested in new important rail facilities for containers.”
Under Alastair’s watch, the number of dockside vehicle spaces for export trade has grown to 50,000. Likewise with cruise. Passengers have been enjoying enhanced facilities since the £55m Horizon Cruise Terminal opened in 2021. Featuring shore-toship power connectivity and fitted with more than 2,000 roof-mounted solar panels, it claims to be the UK’s ‘greenest’ cruise terminal, something Alastair is understandably proud of as Southampton seeks to compete with other major cruise ports such as Sydney, Barcelona and Miami.
Alistair said: “The port supports the economy in a whole range of ways. Our container trade involves a huge variety of products with many organisations supporting that in both manufacturing and logistics. At the same time, there are all kinds of businesses that support the cruise ships.
“We know there is an average value to the economy of £2.5m from each cruise call. That’s based on port charges, the spending of passengers and crew, and spend on ships’ supplies. This year we expect over 500 cruise calls so there is a huge opportunity for
“Horizon sets a new benchmark for cruise lines and complements what else we’re doing on sustainability across the port. A huge amount of what we do has positive environmental impact at its centre. More than half of the power we use is solar, we operate a wholly electric vehicle fleet within the port and we have invested £10m in commercial shore power and vehicle charging points. Our investment in rail facilities for container trade is all about reducing the dependence on road transport. And we’re very ambitious to enable further cuts in emissions.”
Asked how he sees the port’s relationship with Hampshire businesses developing from now, Alastair said: “My hope is that as we continue to develop products and services for our customers, that brings opportunities for businesses across Hampshire. We will continue to focus on automotive, container and cruise and on how we use the land we have to best effect for the wider environment. I hope we can deliver new infrastructure with better public access to the water and better habitats.”
Summarising his role overall, Alastair added: “Every day brings new challenges and opportunities. It has been an incredible privilege to be Port Director thus far and I will continue to work closely with our many marine and land-based partner organisations. It’s all about joining the dots so that together we capitalise on our strengths in a highly competitive global market and deliver on the potential for jobs and economic growth.”
‘We know there is an average value to the economy of £2.5m from each cruise call’Alastair Welch, ABP Southampton Port Director
Griffon Hoverwork is the global leader in hovercraft development and has been involved in the manufacture and operation of hovercraft since they were first conceived, over 50 years ago. Their hovercraft operate across all five continents in 45 countries, from the jungles of South America, to the frozen seas of the Baltic and Arctic.
Over the past ten years, the team at Griffon Hoverwork has also been innovating with the latest marine technology to develop some of the most advanced fast marine vessels in the world. So, while their history may be in hovercraft, their skills are sought after all across the marine sector.
In 2014, before most of the marine industry was considering alternative energy systems, Griffon Hoverwork started to design a new electric drive system. The start of their zero emissions journey saw them lead the integration of electric vehicle technology into marine vessels, develop their own electric marine vessel control system and successfully deliver these to market within a highly regulated sector and the harshest environmental conditions.
Since then, Griffon Hoverwork has integrated similar systems into a number of other marine vessel designs and collaborated with the University of Southampton and leaders in the supply of zero emissions technology to develop 100% battery power and hydrogen powered vessels.
Griffon Hoverwork is now focused on expanding its highly regarded technical support and marine consultancy business beyond its specialist global customer base into the wider high speed marine vessel market.
Offering outstanding expertise in Naval Architecture, Zero Emissions Marine and Electric Systems Engineering, Aerodynamics and Regulatory Compliance Engineering, married to genuine practical shipbuilding experience and project delivery, they are set to play a key role in the delivery of the UK Clean Maritime 2050 strategy and similar initiatives in other nations around the world.
Mark Downer, Engineering Director at Griffon Hoverwork, explains: “Our service delivery is built around our well proven ISO9001 staged and gated Product Development Process, allowing customers engagement throughout and the assurance of excellent outcomes. We would be pleased to discuss adding our expertise to any Zero Emissions marine projects and can offer a number of interesting opportunities for R&D investment and Carbon Offsets.”
For more information visit: griffonhoverwork.com
roughly 119% more on airline tickets in Q1 2023 compared to the same period in 2021 and SMEs are ahead of larger enterprises in this return to travel.
Managing business travel can be challenging, especially with the evolving landscape of technology, global events, and changing travel regulations. Efficiently booking business travel is essential for saving time, reducing costs, and ensuring a smooth and productive trip. Here are some top tips from Founder and CEO of ISON Travel, Helen Cannon:
1. Embrace travel technology and personal
Technological advancements continue to shape the travel industry and can certainly provide efficiencies when it comes to finding the best options for your business trip, all in one place, rather than scouring the internet. A good travel management company will provide a dedicated travel management platform alongside a personal service from skilled travel consultants which will allow you to centralise itineraries, track expenses, and receive real-time updates.
These apps can help your business be efficient while aiding your travellers to stay organised, save time, and ensure they have all the essential travel information at their fingertips. Having a personal travel consultant who is on call at any time will allow your travellers to feel safe and secure as they return to business travel.
2. Plan and book in advance
Whenever possible, plan your business trips well in advance. This allows you to secure better deals on flights, accommodations, and other travel arrangements. Booking early also provides you with more options and flexibility in terms of preferred schedules and seat choices.
3. Optimise loyalty programmes
Make the most of loyalty programmes offered by airlines, hotels, and car rental services. These programes can provide you with benefits such as free upgrades, access to airport lounges, and discounted rates. Additionally, consider using credit cards that offer rewards specifically tailored for frequent travellers.
4. Stay up-to-date with travel regulations
Since Brexit and ongoing global events, travel regulations and entry requirements can change frequently. Stay informed about the latest updates by signing up for alerts from trusted sources, such as your travel management company, government’s travel website or reputable travel news platforms.
5. Set travel policies and guidelines
Establish clear travel policies that cover areas such as preferred airlines, class of service,
hotel categories, and booking channels. By providing employees with a clear framework, you can empower them to make efficient and compliant travel arrangements.
6. Specialists in your industry
Look out for travel management companies who specialise in your sector, for example sports groups, charities and marine industry, including seafarers, maritime professionals, and offshore workers.
As an example, these specialists have access to marine fares which are often available for both one-way and round-trip flights and may offer benefits such as flexible bookings and changes, competitive prices, extended ticket validity and a higher baggage allowance. Airlines will also consider the nature of travel i.e. meeting a ship, onward transport off shore etc, and avoid off-loading wherever possible.
By implementing these tips, you can optimise the process of booking business travel, save time and money, and enhance your overall travel experience.
Email: info@isontravel.com
Two businesses have teamed up to raise an impressive £3,616 for the Saints Foundation, a local charity that helps transform lives through sports and education programmes. Carswell Gould and Meachers Global Logistics hosted an event, which saw over 100 guests attending a funfilled charity quiz night at the Ageas Bowl on 24 March.
Attendees had a chance to bid on exciting auction items such as a cycling shirt signed by Chris Froome, a
match issue Southampton FC shirt, and hospitality tickets to a game at St Mary’s Stadium. All the funds raised going towards supporting the Saints Foundation’s invaluable work in the community.
Gareth Miller, Managing Director of Carswell Gould, and Gary Whittle, Commercial Director of Meachers Global Logistics, presented the cheque outside St Mary’s Stadium on 27 April. Both companies are Corporate Patrons of the Saints Foundation and are committed to supporting them and other local charities.
Gary Whittle, Commercial Director of Meachers Global Logistics, said: “Meachers has always been committed to helping people in our communities, and the Saints Foundation is a charity that achieves that.”
Gareth Miller, Managing Director of Carswell Gould, said: “Carswell Gould is very proud to be a Corporate Patron of the Saints Foundation. The opportunity to raise some money while having great fun at the quiz was fantastic. We’re sure that the money raised will make a real difference to people's lives in Southampton."
On their own. One Project Manager for all your projects. Many businesses face this challenge daily. Whether it's the launch of new software, a transformation project, an internal restructuring, or the upgrade from on-prem to the cloud, it is not unusual for your Project Manager to struggle to understand the best way forward.
If you want your Project Manager to excel in their field, get the project off the ground successfully, manage the project effectively and deliver on time, look no further than my mentoring service for Project Managers.
As an experienced mentor, I am available to help your Project Manager develop the skills and knowledge they need to deliver on your behalf.
I understand the challenges Project Managers face and have the expertise to guide them through any project, big or small.
I will work with your Project Management resource to explore and identify areas for improvement, develop strategies for success, and provide ongoing support.
With over 30 years of experience, I’ve helped organisations of all sizes deliver programmes and projects often in a recovery situation. My expertise can help your business deliver on its goals for 2023 and beyond by providing a set process, clear communication, and an outside perspective. Interested to find out more?
Get in touch for a one-to-one consultation.
Southern Maritime Services (SMS), the provider of cruise ship handling services at Portsmouth International Port, has supported the debut call by the biggest cruise vessel to visit the port.
Tui Cruises’ German-based Mein Schiff 3, which is over 290 metres long, became the biggest cruise ship to call at Portsmouth International Port when her complement of more than 2,000 passengers arrived to embark on a series of excursions to local landmarks as part of a round Britain cruise.
SMS’ sister company Southampton Cargo Handling (SCH) has already handled the 99,000 tonnes ship in Southampton this year and she will make further calls in both South Coast ports during the season.
Vega have already made their first calls, embarking passengers during stopovers in April and May.
SMS will add to its experience with eight other new callers making their initial visits to Portsmouth this summer. Aurora Expeditions’ luxurious Greg Mortimer, Silversea Cruises’ Silver Endeavour and Swan Hellenic’s SH
In addition, SMS will handle the Residence at Sea vessel The World during a three-day stopover, with Ambassador Cruise Line’s Ambition, Oceania’s Riviera, Viking Cruise’s Viking Neptune and AIDA Cruises AIDAmar making up the list of 2023 new callers.
SMS Operations Manager Louis Colpitts explained “The long list of ships making their maiden visits underlines the attraction of
Portsmouth to lines calling in the UK, both for day calls and using the port as their turnaround hub. The port is now a favoured location for operators of smaller and medium sized cruise vessels.”
SMS’ sister company SCH also provides cruise ship support services, including baggage handling and stores provision, in Southampton where most of its work focuses on bigger ships such as Royal Caribbean International’s Anthem of the Seas and Celebrity Cruises’ Celebrity Silhouette. In addition, the company
‘The port is now a favoured location for operators of smaller and medium sized cruise vessels’Portsmouth International Port Tui Cruises’ German-based Mein Schiff 3
provides similar services in Liverpool, while another sister company, Cruise and Passenger Services (CPS), is a leading supplier of valet parking services.
SMS, SCH and CPS will together handle around 500 cruise ship transfer calls in 2023 as the industry continues its post-pandemic recovery.
CPS is responsible for valet parking in Southampton, Liverpool and Portsmouth, plus Dover. In total, more than 350 ships will be supported by CPS this year.
Activities in Southampton are set to reach unprecedented levels with P&O operating its new mega cruise ships Arvia and Iona in tandem from the port. Up to 5,000 passengers will embark on every ship call, with significant numbers booking valet parking.
Some 80 turnaround and day calling cruise ships are expected in Portsmouth in 2023, with Saga’s Spirit of Discovery and sister ship Spirit of Adventure together making nearly 30 turnaround calls. In addition, regular Portsmouth callers such as Noble Caledonia and Oceania Cruises will also use the port for passenger turnaround operations.
Louis Colpitts added: “2023 will take us back towards pre-pandemic volumes of cruise business, with CPS set for a particularly busy year supporting the two biggest P&O vessels and other ships from the Carnival fleet in Southampton.”
With over 140,000 permanent residents and 72,000 homes on the Island, the Isle of Wight is a great place to do business.
Whether you are a tradesperson, small business owner, coach company, tour operator or logistics manager, getting across the Solent is simple with Wightlink’s dedicated Business Hub team.
Frequent business travellers, whether on foot or in a vehicle, could benefit from one of their business solutions. They’re also experts at getting you and your freight across the Solent with their fleet of ferries. They can provide tailored quotes suited to your companies’ requirements.
Wightlink has two vehicle routes – Portsmouth –Fishbourne (24-hours service) and Lymington – Yarmouth – that each come with excellent motorway links on the mainland.
They also have their foot passenger FastCat route between Portsmouth Harbour Station and Ryde which will get you across the Solent in just 22 minutes and links up with both the Island Line train service and mainland services. Day and night-time sailings are available on their PortsmouthFishbourne route, so they’re ready to cross when you are.
No matter what kind of business you
they’re here to help with your Isle of Wight ferry travel needs. If you’re an accommodation provider, regularly transporting cargo across the Solent, or travelling regularly for business then why not talk to their business Hub team to find out what they can offer you.
The largest ferry in their fleet, Victoria of Wight, is the first hybrid energy ferry in England, but that’s not all they’re doing to reduce their impact on the environment. They’re tackling plastic waste, reducing food miles and even providing habitats for marine creatures at their ports. Join them in their mission.
A service for all
Wightlink are there to help when you need it and can help with a range of accessible travel requirements, from wheelchair loans to lift access spaces on board.
Their excellent facilities can take the stress out of travelling, with children’s play areas and movie rooms on selected ferries and a dedicated pet area on every ship. There are food and drink outlets at each of the spacious ports and on board all the vehicle ferries, too, so you can grab a locally sourced hot bite to eat and something to drink as you sail across the Solent
To find out more visit Wightlink.co.uk/services
Britain’s biggest and best festival of boating returns to Southampton, 15-24 September and promises to be bigger and better than ever. Whether you’re a boating beginner, a seasoned pro, or just looking for a great day out, with hundreds of exhibitors showcasing everything from kayaks to catamarans, SUPs to superyachts, a purpose-built marina, a whole host of attractions on and off the water and the best of all things marine, the show really has something for everyone, and you’re guaranteed a sea-sational day out!
EMBRACE THE WAVES
- HARNESSING HAMPSHIRE’S MARITIME LEGACY
For dinghy enthusiasts the ‘Dinghy Zone’ is a must see. It’s the only place to see sports and sailing dinghies, trailer boats, cruisers, boat builders, high-performance equipment, sailing clubs, holiday providers and training options all in one place. While in the dedicated ‘Classic and Day Boat Zone’, you can immerse yourself in a wide range of craft, from new day boat designs to beautifully restored classics, with highly varnished wooden decks, shiny sleek hulls, coloured sails on gaff rigs and traditional brass fittings.
Here's just a taste of what’s in store at the show this year…
From holidays to books, charts to courses; all types of clothing from specialist offshore kit to the latest fashions; engines, water makers, electronics or safety equipment; a SUP, kayak or classic dinghy, the world of marinas or magical waterfront properties, you’re guaranteed to find it all at the show.
Journey through the ‘zones’
With so much to see, to help make navigating around the show easier, there are sector specific ‘zones’ showcasing different types of activities. The Watersports Zone offers something for easy riders and adrenaline junkies alike, from stand-up paddleboards,surfboards, wakeboards and water-skis; kite-surfs, windsurfs, canoes, and kayaks, to group activities on the water.
Head over to Mayflower Park and you’ll find Ocean Hall crammed full of tech and gadgets, the Guinness Bar (a show favourite), the Quarterdeck Bar & Restaurant, live entertainment and, of course, gain access to our stunning marina.
Your chance to get hands on The boat show offers a fun-packed day out for the whole family with plenty of opportunities for kids (and grown-up kids) to get on the water.
Whether it’s a 40-foot sailing yacht or inshore cruiser, powerboat, RIB or an accessfriendly craft, ‘Try-a-boat’ offers you the chance to get on the water and try, for free, a wide range of different boats
Stay out on the water longer and experience life aboard some of the most adventurous and unique boats at the show with Try-a-boat+ (Prices start from £20 for Try-a-Boat+ experiences, line up to be announced).
While ‘Get-A-Float’ gives you the chance to try your hand at dinghy sailing, kayaking or stand-up paddleboarding under the watchful
eyes of experienced instructors. All equipment including wetsuits and buoyancy aids are provided and what’s more, it’s all completely free!
Epic displays and informative talks
At the On the Water stage, you’ll enjoy high-octane thrills including flyboarding, fliteboard, and jet ski demos to name just a few. Take a seat in the Quarterdeck Bar & Restaurant and enjoy the action!
While over on the Foredeck stage enjoy talks on a whole host of topics from getting started and career opportunities to the environment and diversity.
A great day out for all the family
Get your tickets online at:
www.southamptonboatshow.com/visitorinformation/tickets and remember up to two kids go free with every adult ticket!
The show runs from 15-24 September and is open from 10am – 6pm daily except the final Sunday when the show will close at 5pm.
For more information visit www.southamptonboatshow.com
The Chambers prestigious Launch Day Lunch, the B2B event for the Southampton International Boat Show, returns on Fri 15th September at the Leonardo Grand Harbour Hotel. Always a sell-out, secure your tickets today for this signature event in our calendar!
On 9 May 2023, the Hampshire Chamber of Commerce hosted a webinar as part of their ‘6S for Success’ programme. The webinar, organised in partnership with the Association of Translation Companies (ATC), focused on how to boost export ROI through translation.
The two organisations brought together representatives from the Department for Business and Trade (DBT), and various translation companies to highlight the value translation brings to any export plan. Marya Jabeen, Marketing Manager at Surrey Translation Bureau (STB) was one of the panellists in the webinar.
The event was curated by Jackie Highmore, International Trade Manager at Hampshire Chamber of Commerce.
Jackie commented: “We were very excited to be organising this webinar in partnership with The Association of Translation Companies and working with new companies as well as our old friends from Surrey Translation Services. Translation is key when looking to grow your presence overseas and is often overlooked and this session reinforced why translation should form part of your export strategy.”
documents meet legal requirements and cater to the native audience in a foreign market.
Sarah added: “When exporting, translation is an easy win. In some cases it is a legal requirement, but it is always brand-critical risk management. Nine out of 10 global users will ignore your product if it is not in their native language. Getting professional advice on the language services and technological solutions you need is a convincing first step in the right direction – these experts can also advise you on how to build language capability within your company.”
John Goldsbrough from the DBT also gave a brief overview of the various benefits available to exporting companies from the government organisation to help them grow overseas. He also echoed Sarah in highlighting the value of local language and cultural awareness.
Along with the representatives of other language services providers (LSPs), Marya emphasised the importance of tailoring company messages to the target audience. Focusing more on the marketing aspect, she stressed that most customers buy from
companies that offer product/service information and support in their native language. She further highlighted why businesses should only choose translation agencies that are ISO-certified and have professional affiliations such as those with local chambers, trade organisations and industry associations.
The ‘6S for Success’ event was part of a new programme led by Hampshire Chamber to showcase best practice from their members and network organisations. The 6S for Success series focuses on Security, Social, Strategy, Sustainability, Skills and Sales, and offers engaging enterprise support to help SMEs succeed and thrive
The Association of Translation Companies (ATC) is a professional membership association representing the interests of language service companies in the UK and internationally.
During the webinar, Sarah Bawa Mason, Commercial Collaborations Lead, ATC, introduced the topic by citing results from a recent study that reveal SMEs that make use of language capabilities are 30% more successful in exporting than those who do not. She stressed the need to engage with professional translation agencies to ensure business
‘Nine out of 10 global users will ignore your product if it is not in their native language’
Surrey Translation Bureau (STB) is an award-winning ISO-certified translation agency in Farnham, UK. STB offers language services to corporates, professional organisations, public bodies, individuals and other translation agencies. We have experience translating across almost all world languages.
STB’s mission today is to provide highquality and customised language solutions for any clients – whatever their size – who want to thrive in the dynamic global market or who simply want to communicate more effectively with their customers and suppliers overseas.
Get in touch to find out how we can help you with your translation needs.
Hampshire Chamber of Commerce and the Institute of Directors (IoD), two of the region’s most prominent business support organisations, joined forces in May to help promote the Solent Freeport.
Welcoming 100 business leaders in Portsmouth, this now yearly joint event saw Solent Freeport Chairman Brian Johnson offer the keynote, alongside Evelyn Partners, Solent Gateway, Portico Shipping and Eastleigh College who showcased the operational benefits created by this new development for jobs, tax, investment, and skills.
“The Freeport is a chance to both showcase Hampshire to the world and create confidence through the secure, continued investment that business needs to thrive and grow. We are committed to ensuring employers, employees and our communities across the Solent are aware of what this could mean for them is at the heart of the Chamber’s ambition for the Freeport development.”
Ross McNally, Executive Chair and Chief Executive of Hampshire Chamber“The location of the Freeport adds significantly to the success of the Solent as the UK’s most important gateway to European and global markets. Through benefits ranging from tax concessions, infrastructure incentives, customs-free zones and government support, all will contribute to boosting area redevelopment and promote innovation.”
Peter Curnow-Ford, IoD Hampshire Ambassador & CEO Viatec AssociatesOpened for business in January 2023, the Freeport offers potentially billions of pounds’ worth of investment opportunities and thousands of new jobs for Hampshire and the surrounding region.
Both strong advocates for initiatives, this is the latest in a series of events from the Chamber and IOD delivered with the Freeport and LEP team, helping businesses understand what this can mean for them.
Further events on the topic will be announced soon.
Patron Chamber member and innovation funding specialist Catax (a Ryan company) has hit a major milestone by helping over 16,000 UK companies claim back more than half a billion pounds in tax relief.
Catax helps innovative businesses that are seeking a technological or scientific advance within their industry, to identify if they’re eligible to claim Research & Development (R&D) tax relief from HMRC. It also supports companies with Capital Allowances, the Patent Box and Land Remediation Tax Relief claims. Across those services, Catax has helped its clients claim back £572m in tax relief since it started in 2009.
The majority of businesses that claim back relief from the government use the money to reinvest in more R&D, purchase land, buildings or equipment or take on more staff — all of which help to grow the UK economy.
Last year Catax was acquired by global tax services and software provider Ryan. The company will rebrand as Ryan later this year. In January, it acquired Exeter-based Granted Consultancy, a well-respected leader in the UK grant funding market.
Mark Tighe, CEO of innovation funding specialist Catax, said: “This is a brilliant milestone for Catax, coming just as we rebrand as the leading global tax firm Ryan.
“Every pound of the £572m we have secured for our clients in the past 14 years has spurred further innovation and helped these companies, and the economy, to grow.
“The future is looking exciting as we will soon be able to support clients –existing and new – with an even larger suite of tax services and expertise, all under one roof, which will enable their businesses to flourish.”
Along with retrospective tax incentives, Catax provides a grant funding service whereby it supports businesses in sourcing and applying for suitable grants to help fund their innovative ideas.
Recently, Catax worked with cannabis biotechnology company Dodd Heres Ltd/Cannapharma to secure an Innovate UK Smart grant of £500,000, Maverick Aviation in Hampshire won a Sustainable Innovation Fund: round 2 grant of £97,000, and a farm and research partner consortium in Kent won a Growing Kent & Medway grant of almost £500,000.
If you’d like to discuss if your business is eligible for innovation funding, from grants to tax relief, please email enquiries@catax.com or call one of their expert team on 0300 303 1903
Hampshire Chamber flew the flag for the county at an influential business leaders’ conference with top politicians in London.
Both Ross McNally, Executive Chair and Chief Executive, and Peter Taylor, President, spent a day at the British Chambers of Commerce (BCC) global annual conference at Westminster in May.
They took the opportunity to discuss a range of issues with fellow business figures, policymakers and government representatives.
Chancellor Jeremy Hunt MP, Labour leader Keir Starmer MP and Governor of the Bank of England Andrew Bailey were among the keynote speakers at the event at the Queen Elizabeth II Centre.
common issues surrounding trade, skills, economic growth and green innovation.
Peter said: “Having presenters of the calibre of Jeremy Hunt, Andrew Bailey and Sir Keir Starmer demonstrates just how influential the BCC and Chamber network is within the corridors of power.
“As the voice of business in Hampshire, we will continue to work with our Chamber counterparts nationwide to champion business and ensure that our concerns are addressed at the highest level.”
Ross added that the conference was a coming together of the BCC-led Global Business Network. Through contacts with business groups across the world, the network enables UK Chamber members to benefit from international B2B connections, support services and solutions, and advice about global business environments and market opportunities.
Ross said: “The conference came at a pivotal time for many businesses faced with the continuing challenges of inflation, interest rate rises and heightened operating costs.
“As well as sharing our experience from Hampshire, we learned how fellow Chamber members around the country are responding to the various pressures and how they expect to fare during the rest of 2023. It was encouraging to be able to discuss many
The conference, themed on Building British Business, also featured speeches from BCC president and tech trailblazer Martha Lane Fox and director general Shevaun Haviland, who urged the government to reconnect with business and put it at the heart of economic growth plans.
A date for next year’s BCC conference has already been set. It takes place on Thursday 27 June, again at the QEII Centre.
For more details and to register, visit: www.britishchambers.org.uk
‘It was encouraging to be able to discuss many common issues’Peter Taylor, Chamber President, and Ross McNally, Chamber Executive Chair and Chief Executive, at the British Chambers of Commerce (BCC) global annual conference at Westminster in May
Part of Winchester Motor Group, Garland Motors Skoda is celebrating another award as they continue to go from strength to strength in 2023.
Serving customers across Hampshire, the Fleet Department has been awarded the UK’s 2022 Skoda Fleet Retailer of the Year.
After their recent aftersales recognition, when they finished runnerup at the Volkswagen Retailer of the Year awards, claiming the top prize this time is testament to the high level of service the Group is giving.
They have two Skoda dealerships in Winchester and Aldershot, which both offer new car sales, approved used cars and aftersales for servicing, MOT and repairs.
After beating 68 other fleet retailers in criteria including accurate forecasting, the number of returning customers and data compliance, the family-owned business was awarded the accolade at the Park Plaza Hotel in Westminster.
Mark Mills-Goodlet, Managing Director of Winchester Motor Company, said: “After previously being shortlisted on four occasions, we’re delighted to win this award.
“I’m immensely proud of the team. It’s everything that they deserve after the improvements in recent years.
“Our Fleet Department claimed the Sales Champion award in 2018 and Local Business Development Manager of the Year in 2016 and 2017, but for the whole team to win this is something really special.”
To discuss your fleet requirements, please contact Andrew Evans on 01252 311818 www.winchestermotorgroup.co.uk
July 2023
25 Preferential Rules of Origin (virtual)
August 2023
22 CDS (Customs Declaration Service) Overview training (virtual)
September 2023
6 Export Documentation (virtual)
19 Understanding Export (virtual)
20 Methods of Payment (virtual)
21 Import Procedures (virtual)
For further information please visit www.hampshirechamber.co.uk/training
With cruise bouncing back after the pandemic, Portsmouth International Port is forecasting a record season this year, welcoming more than 100 calls from cruise lines either visiting or starting journeys in the city. Sustaining that level of activity will equate to an additional 250,000 passengers each year on top of the current annual figure of around two million.
A new environmentally-friendly terminal extension, designed to meet the growth in demand, is due to open this summer and create more than 550 jobs in and around Portsmouth.
As he prepares for the opening, Port Director Mike Sellers said he is confident the extension will make a big difference to port operations. “It shows the strength of the port that we have to build this new extension to cope with demand and provide capacity for the increased activity in Portsmouth. It’s a crucial addition as the port gets busier. We’re proud of the partnerships with our existing customers, and we’re thrilled we can provide exceptional facilities for their passengers.”
Recognised as the UK’s best-connected port, Portsmouth is also seeing significant growth in ferry and cargo operations while meeting allimportant sustainability targets.
Mike said continued success will remain critical for crosschannel trade and the supply chains that lie behind it.
“The port contributes £189m to the local economy and supports 5,590 jobs,” he said. “Our recently launched Masterplan focuses on creating space so the maritime industry can continue to thrive in the city. We estimate that by 2030, we could be contributing £357m to the local economy and supporting over 10,000 jobs.”
Mike comes from a family of dock workers and has spent three decades in operational and commercial managerial roles in the ports industry including 20 years at ABP. For the past six and a half years, he has been in charge of Portsmouth Port, and has also been
instrumental in the growth of neighbouring international cargo operator Portico. In January 2023 he became chair of the British Ports Association.
Asked how the port’s council-owned status and structure benefit the Hampshire business community, Mike says: “We’re a city-owned port first and foremost, like being a familyowned company. Our ownership model allows us to form deep partnerships across Portsmouth and the wider area, delivering economic benefits to local residents and businesses. We also contribute £9.8m to the council’s budget every year. As part of Portsmouth City Council, we can directly help the organisation achieve their ambitious vision for the city.”
As a prime example, Mike cites a collaboration with the council’s energy services team to install 2,660 solar panels across the port. He said: “This will allow us to generate our own green energy. I’m delighted to see the drive and determination of the team at the port as we strive to reach our ambitious target of net zero-carbon by 2030 and zeroemission by 2050. I am also impressed by the efforts of our biggest customer, Brittany Ferries, as they move to alternative fuels and hybrid ships to help cut carbon and emissions. This means we are moving in tandem towards a greener future for Portsmouth.”
Summing up the many links between Portsmouth Port and Hampshire’s economy, Mike said: “Our enviable waterfront, connections to major transport routes and rich seagoing heritage make Portsmouth an ideal place for marine and maritime-related business. Growing our port business means working with businesses across Hampshire who share our ambition to provide an efficient, expert, premium boutique service and experience.”
‘Our ownership model allows us to form deep partnerships across Portsmouth and the wider area’
EMBRACE THE WAVES - HARNESSING HAMPSHIRE’S MARITIME LEGACY
Alack of support is pushing women experiencing menopause symptoms out of work, business leaders and scientists have warned MPs.
Council authorities and community groups met politicians at the University of Southampton to urge greater action to improve awareness of the condition’s debilitating effects, which can cause women to leave their careers early.
The roundtable event was chaired by minister for social mobility Mims Davies MP with Romsey and Southampton North’s Caroline Nokes MP, who leads the government’s women and equalities select committee.
Highlighted in the discussions was a recent University of Southampton study which found more than half of women aged 50 suffer at least one severe
menopause symptom.
Professor Jane Falkingham, who led the study, said: “Menopausal is a real obstacle facing thousands of middle-aged women yet remains largely unknown.
“Women at the peak of their careers are incredibly valuable to their employers, yet those experiencing acute issues had a significantly higher chance of employment exit or reducing their hours by age 55.”
A recent House of Comms report, citing Prof Falkingham’s study, found nearly three quarters
Is your firm a foster friendly business?
As John Lewis becomes a Foster Friendly Employer, Southampton City Council looks for other Fostering Friendly Businesses.
The Fostering Friendly Employers scheme is run by The Fostering Network and championed by Southampton City Council. It offers organisations of any size a chance to improve support for their employees who foster and make a difference for children and young people in their local communities.
of women report a “loss of confidence” due to menopause symptoms, and two-thirds admitted to increased stress.
However, just one in four women sought any workplace adjustments, with worries about their employer’s reaction.
Around 20 business leaders, council authority and charity bosses joined the Southampton
To celebrate Fostering Fortnight, John Lewis Partnership became a Foster Friendly Employer (Fostering Network, Tue, 16/05/2023) and joins those companies in Southampton and nationwide celebrating their Foster Carers employees and those who support children. This includes, Boulder Shack, the City Council, Happy Bean Café, A Plus Clean Ltd and others.
Sharon White, chairman of the John Lewis Partnership, said the organisation is “incredibly proud to be giving even more support to our Partners who are foster carers. They will now qualify for an additional week of paid leave, meaning they will have more flexibility to balance
roundtable hosted as part of its commitment to its Civic University Agreement, which aims to drive economic growth and tackle social challenges in the region.
Mims Davies MP said: “The passion of everyone in this room has encouraged me to take these issues further. One in four women consider leaving their jobs due to the menopause. Being
‘One in four women consider leaving their jobs due to the menopause’The Fostering Friendly Employers scheme helps employees who foster
Government urged to improve menopause care to keep women in the workplace
able to talk about it and support it is really vital.”
With around 4.5 million women aged 50-64 currently in work, the roundtable delegates criticised the requirement for employees to use disability legislation to hold firms to account for not making reasonable adjustments. Member of Parliament for Romsey and
all the things they need to be great foster carers - attending appointments or undertaking training”.
The best thing about the Fostering Friendly Employers Scheme is it can be tailored to the size and shape of the business. That means any business can offer support and it is great way of allowing business to take corporate social responsibility for their home communities.
Southampton City Council Fostering Service offers children a safe and caring family, usually geographically close to their home, while they are unable to live with their own, and provides an opportunity for other professionals to work with the birth family to help
Andover, Hampshire, is a bustling hub of business and commerce, attracting companies of all sizes and industries. With so many businesses operating in the area, it's not uncommon for some to face challenges finding the right space to host meetings. That’s where the hospitality venues of Andover can offer a valuable solution.
Southampton North Caroline Nokes MP said the menopause took a year of out her life. She added: “It turn ed me into an evangelist for trying to find routes to encourage employers and organisations to speak up for those who get massively overlooked. Losing talented women at the top of their career is expensive to replace.”
resolve their issues” (The Fostering Network). There are few barriers to becoming a Foster Carer, all you need is a spare room, be over the age of 21 and with some experience of children.
“People think they can’t do it, but they can. It enriches your own life as well as changing a child’s future,” said Tim V, Business Manager and foster carer.
To find out more please contact Eleanor Rodda, Senior Business Development Officer – Fostering at Southampton City Council on: eleanor.rodda@southampton.gov.uk or call 0800 5191818 or visit: southampton.gov.uk
Many of the hotels, pubs, entertainment venues and cafes in Andover offer meeting rooms for hire. These meeting rooms are fully equipped with all the amenities you need to hold a successful meeting, including high-speed internet, AV equipment, comfortable seating, and more. They are ideal for companies that do not have enough rooms to hold meetings themselves or need to host a larger group.
One helpful resource in finding the right meeting room in Andover is the Andover Remote Working Guide launched by Andover BID. This guide showcases a wide range of businesses in the area that offer meeting rooms for hire, making it easy for companies to find the perfect space for their needs. From traditional conference rooms to more unique venues like historic buildings, the Andover Remote Working Guide has something for everyone. Whether you need a small meeting room for an intimate team discussion or a large conference space to host a company-wide training session, Andover's hospitality venues have you covered. With a range of sizes, styles, and amenities available, it's easy to find the perfect meeting room to suit your needs and impress your attendees.
Steve Godwin, from Andover Bid, said: “The Andover Remote Working Guide is a gamechanger for companies in the area who struggle to find the perfect meeting space. It's an invaluable resource that simplifies the process of finding a suitable meeting room, saving time and reducing stress.
“Booking a meeting room in a local hospitality venue is a win-win situation for both the business and the hospitality venue. It's a mutually beneficial arrangement that strengthens the local business ecosystem and contributes to the growth of Andover as a whole.”
You can download the Andover Remote working Guide free of charge from www.inandover.co.uk
Many businesses will be feeling the pressure of recruitment at a time when many people have left the job market following the pandemic, some of whom are finding it hard to get back to work.
The government is keen to encourage employers to look to those who may be disabled or suffering from mental health conditions. It may seem like a big challenge, but with the right support, we can look to the positives of what people can do, rather than focussing on what they can’t do!
Help is at hand in many forms; for this article we will be focusing on the Access to Work Mental Health Support Service, which is free of charge and supported by the Department of Work and Pensions.
Who is eligible?
People who …
• Have a mental health condition that means they need support to do their job, such as anxiety or depression. You do not need to be diagnosed with a condition to apply for mental health support.
• Are 16 or over.
• Are in paid work (or be about to start or return to paid work in the next 12 weeks). A paid job can be full or part-time and can include: employment, selfemployment, an apprenticeship, a work trial or work experience, an internship, a work placement.
• Live and work (or be about to start or return to work) in England, Scotland or Wales.
How can the service help?
Have better days at work
With a personalised wellbeing support plan.
Get the most out of your role
With ideas for workplace adjustments.
Stay in or return to work
With nine months of practical advice and guidance.
What’s the process?
First, check your employee is eligible, then apply directly to either Able Futures at: able-futures.co.uk/individuals or Maximus at: atw.maximusuk.co.uk, who are delivering the service on behalf of the DWP.
Harriet France, Director of Jeremy France Jewellers on Winchester High Street and Dr Paul Spencer, Executive Director of Winchester Business Improvement District (BID), recently attended a reception at 10 Downing Street hosted by the Chancellor Jeremy Hunt.
The reception, which took place on 24 May, brought together local business champions from across the country to meet with the Chancellor and MPs at the official residence and office of the Prime Minister.
The office at 10 Downing Street helps the Prime Minister to establish and deliver the Government’s overall strategy and policy priorities, and to communicate the Government’s policies to Parliament, the public and international audiences.
Harriet France and Paul Spencer were invited to attend the reception with Steve Brine MP, Member of Parliament for Winchester and Chandler’s Ford.
Harriet France, Director of Jeremy France Jewellers, said: “As a director of a secondgeneration, family-run business it felt incredible to be recognised as a local business champion on a national scale at Number 10. It was truly humbling to be invited to represent the many wonderful independent businesses Winchester has to offer.”
Dr Paul Spencer, Executive Director of Winchester BID, said: “The BID meets regularly with our local MP to discuss government policy and to provide feedback and insight from Winchester businesses. The BID also responds to consultations and has written to the Prime Minister and Chancellor several times in recent years, on issues such as Covid-19 business support during the pandemic and more recently on rising energy costs for businesses. It was a great honour to be at this event with one of our fantastic local businesses and raising the profile of business in Winchester.”
Jeremy Hunt, Chancellor of the Exchequer said: “Local businesses are vital for our economy, our day to day lives and our communities. Creating jobs, supporting growth in a huge variety of sectors, their tireless hard work does not go unnoticed. As Chancellor, I see the contribution that local businesses make across the country to all our cities, towns and villages and this is something we can all be proud of. Not only do they bring immeasurable value to the economy, but they are also the heart and soul of so many of our communities.”
Jeremy France Jewellers has been in Winchester for over 30 years and is located on the High Street. It is an independent and family-run business offering a diverse selection of the finest jewellery and restoration services, while striving to surpass customer expectation.
Winchester BID is a business-funded and business-led organisation representing over 700 businesses in Winchester city centre. The BID delivers projects and services to help ensure the city is marketed and promoted successfully, is safe and secure, is clean, attractive and more sustainable, and a place where businesses thrive.
‘The BID meets regularly with our local MP to discuss Government policy and to provide feedback and insight’
Environment Agency’s plastics and sustainability team offers these top tips for businesses:
Undertake an audit of your plastic resources (inputs) and waste (outputs)
Use the waste audit tool at: preventingplasticpollution.com
Follow the waste hierarchy
1. AVOID
Can you eliminate the product or packaging entirely?
2. RE-THINK
Can you meet the outcomes in a different way?
3. REDUCE
Can you use less materials to meet your needs
4. SOURCE
Is there a more sustainable solution you could use?
5. REUSE/REFILL
Can products or packaging be reused or refilled?
6. RECYCLE
Are you buying products that can be recycled?
Identify three avoidable plastics to eliminate
For example, product packaging, single-use catering items and marketing materials.
Register your interest at: rb.gy/wy1n to make a plastic reduction commitment and gain advice and support from local charity the Final Straw Foundation.
Work with your customers and supply chain
Implement and communicate your positive changes – watch the supply chain webinar for ideas at: preventingplasticpollution.com
The Interreg Preventing Plastic Pollution project seeks to understand and reduce the impacts of plastic pollution in the marine environment, working in partnership with 18 organisations across France and England. By looking at the catchment from source to sea, the project identifies and targets hotspots for plastic, embeds behaviour change in local communities and businesses, and implements effective solutions and alternatives. The project partners have produced some useful free resources.
The Final Straw Foundation is a charity registered in England (no. 1191500) that works with businesses, communities and schools to tackle and raise awareness of plastic pollution in our oceans and environment.
Fill out the form at: rb.gy/wy1n to get more information about how to reduce the volume of disposable plastic items that you use in your business, and get ideas from others in the sector that have already made changes, email: hello@finalstrawfoundation.org
One of Southampton’s oldest family companies has entered a new generation. Chris Hobbs, the great-great-great grandson of founder, William Hobbs, has started work at the company, now based in Totton. Founded in 1884, Hobbs was previously based in Shirley Road and later, Millbrook, before moving to a purpose-built factory in Totton in 1994.
Employing 125 staff, 40 of whom have been part of the Hobbs Teams for over 25 years, Hobbs serves a wide range of publishers and professional organisations, offering ecommerce, data management, print and distribution services.
Managing Director, David Hobbs, has welcomed his son, Chris, who joins as Business Development Director.
Christ said: “It’s an exciting time for Hobbs. Our goal is to be the most sustainable printing company in the UK, which is an exciting challenge”.
Hobbs is well under way in meeting this goal through being carbon balanced and having been awarded the Ecovadis Gold Award, which means of over 100,000
companies audited worldwide by Ecovadis, Hobbs is in the top five per cent with its Sustainability Rating.
According to its clients, many of whom have a business relationship with Hobbs going back over 30 years, Hobbs provides a level of service that is special and unique. Hobbs constantly provides helpful ideas for their clients, for example how their print can be carbonneutral and for international clients how working with print companies from around the world Hobbs can provide a global print solution that will minimise their carbon footprint.
To find out more about the company visit www.hobbs.uk.com
In today’s ever-expanding communication landscape, people are bombarded with an overwhelming amount of content competing for their limited attention span. How can businesses be heard above this noise and capture the attention of their target audience?
In this article we’ll look at how the most effective communication strategies are blending the creativity and emotion of art with the logic and analysis of science, to captivate audiences and drive meaningful results.
The art of communication:
At its core, communication is an art form. It involves the creative use of language, visuals, and storytelling to capture attention, convey ideas and evoke emotions. The art of communication is designed to deliver messages in a memorable and relatable way, allowing businesses to connect with their audiences emotionally, building trust and creating genuine relationships.
The science of communication:
While artistic expression forms the foundation of effective communication, the inclusion of scientific approaches can enhance precision and maximise impact. Scientific techniques such as data analysis, market & competitor research and audience segmentation, can provide companies with valuable insights on which communications tools and techniques should be utilised for each of their specific objectives.
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The science can also bring process to the art by ensuring the engagement is measured and that data and insights are captured and managed in a structured way. This is also about ownership and accountability, with clearly defined next steps and actions to contribute to relationship building and revenue generation.
The most effective ‘art’ in communications is always science-led.
The true power of communication lies in the seamless blend of the art with the science. The artistry brings life and personality to the communication, emotionally connecting with individuals on a deeper level. Meanwhile, the science ensures that communication efforts are targeted, measurable, and aligned with specific objectives. An effective blend ensures that communication initiatives are not only captivating but also data-driven and results-oriented.
When approached by one customer to design and print 5,000 copies of a new sales brochure for their numerous Resellers, rather than submit our quotation and start designing, our response was ‘Why? What are you going to do with them?’ Years of experience has taught us that far too many brochures end up in boxes in cupboards never to see the light of day, simply due to the lack of structure and process around their creation and use. The science.
The customer in question was seeking to influence their Resellers to offer their products over their
competitors. A tall order for a delivery of brochures –how would they know if it had been effective, or even looked at? We wor ked with them on the creation of a branded Reseller Partner Programme, focussing on creating genuine relationships with named individuals at each Reseller, identifying where they needed support, running webinars to update on latest products and educate on key features and benefits to aid the sales process, as well as the design of relevant materials.
Another customer was spending upwards of £500,000 at exhibitions around the world every year, with beautifully designed bespoke stands, but wasn’t seeing a return on this investment. When asked to share the enquiries generated from these exhibitions, they sent over an excel file with a list of names and email addresses. No information on area of interest, no assigned account managers, and absolutely no follow up. There was no qualification process or relationship management. There was ‘art’ but no ‘science’.
We worked with them to implement a staged prospect and account management process, from initial enquiry qualification, through to customer onboarding and ongoing relationship management. With actions, responsibilities and dated next steps clearly articulated and documented.
The ‘science’ deployed in both examples, not only delivered results against the key objectives, but ensured those results could be measured and quantified - the all important ROI that communications specialists are so often missing when challenged to justify their expenditure!
Achieving a harmonious blend of art and science in communication requires collaboration and a crossfunctional, marketing and sales focussed approach. By combining artistic vision with analytical insights, organisations can develop communication strategies that are both captivating and strategic, delivering messages that not only inspire but also drive action.
‘There was no qualification process or relationship management. There was ‘art’ but no ‘science’.’
We’ve all heard the saying – show, don’t tell. And when it comes to selling your business, the best way is to show it off to the world is through video.
Thanks to the rising popularity of social media apps such as YouTube and TikTok, millions of videos are watched every single minute. Which means there has never been a better time to tap into this powerful medium to engage with your audience and leave a lasting impression.
Every day, videos help customers discover new brands, products and services. In fact, research shows more than 80% of consumers say that watching a video has convinced them to buy a product.
But how can you make sure your content stands out in an oversaturated market, where there are literally millions of videos out there? In short, your marketing plan should include content that explains, educates, engages and entertains your customers.
Here are five ways you can use video marketing as part of your content plan.
Humans have been telling stories for thousands of years – from cave wall doodles, religious texts, and paintings, right up to our favourite Amazon Prime movies.
It works as a form of communication because it’s embedded in our nature to connect through story. If you look at the very best marketing adverts, they don’t sell you a product or a service, but instead they make you feel something.
Brand videos can be used to tell your brand’s story, showcase your company’s mission, and communicate the values that set you apart from your competition. By telling your brand story through video, you can create an emotional connection with your audience and build brand loyalty.
One effective way to use video marketing is to create product videos. These videos showcase your product features, functions and benefits, giving consumers a better understanding of what your product is all about. Use videos to explain how your product can solve a customer's problem or pain point. These types of videos can be used on your website, social media platforms and other marketing channels.
Live video has become increasingly popular in recent years and it will continue to be an important part of video marketing going forward. Live videos can be used to engage with your audience in real-time.
You can use live streaming to announce new product launches, host Q&A sessions or give a behind-the-scenes look at your company. Live videos are an excellent way
to create an authentic connection with your audience and build trust. Authenticity makes for more memorable messages and more impactful communications that can touch your audience on an emotional level.
Influencer marketing is another effective way to use video marketing. Partner with influencers in your industry to create video content that promotes your brand.
This can help you reach a wider audience and increase your brand's credibility. Choose influencers whose audience aligns with your target market and work with them to create video content that showcases your product or service.
Interactive videos are becoming increasingly popular in digital marketing, and it is definitely a trend to jump on. Remember the ‘choose your own adventure books’ from your childhood? Interactive videos are similar in concept – you allow your customers to choose their own path through the video content, allowing for a more personalised, fun and engaging experience. Interactive videos are especially effective when used for product demonstrations, surveys, training videos or games.
‘You can use live streaming to announce new product launches, host Q&A sessions or give a behind-the-scenes look at your company’
Paul Reid (pictured), Regional Director for South Coast at The CFO Centre was a premier league professional footballer for many years … now he’s scoring goals with a team of superstar CFOs helping SMEs across the region.
Established in 2001, The CFO Centre matches highly skilled part-time CFOs (chief financial officers) and FDs (financial directors) to SMEs, offering expert financial support so they can scale fast and increase cash, profit and valuation.
“At the CFO Centre, our purpose is to define and deliver the numbers that really matter to our clients,” explained Paul Reid, Regional Director for South Coast at The CFO Centre. “This can take the form of a financial outcome such as profit or sale value. Equally, it can be a less financially motivated outcome like the freedom to work four days a week and see your family grow up.
“The main benefit of having a part-time CFO in your business is that it allows the management team to focus on the areas of the business that will drive growth and profitability – all of the time knowing that there is clear direction and control from a financial perspective. Through this focus will come growth, increased profitability, improved cash generation and cashflow and, of course, options to sell or take investment to accelerate the business even further.”
So, what is the economic landscape like for SMEs around the South Coast area at the moment? What financial difficulties may firms be experiencing and how can we overcome them? Paul asked The CFO Centre’s expert team and this is what they said …
Martin Wadsworth
“SMEs in the South continue to experience ongoing administrative difficulties SMEs continue to experience when exporting the short distance across the channel.
Several European suppliers are favouring EU-based clients who are easier to sell their products, which is impacting supply chains. On a more positive note, an increasing number of businesses are looking to find ways to explore how Generative AI can help their employees become more productive.”
Richard Dare
“The economic landscape is challenging – there are pressures on material & product costs rising, wages costs and the availability of calibre staff.
Businesses in those sectors particularly effected need to ensure that their business is prepared.
Key is managing cashflow effectively and identifying issues early, then have strategies in place to ensure the business can trade.
The management of people is critical. Get ‘the right people doing the right things right’ and they will ensure business processes and core competencies do not slip when times are tough.
‘The main benefit of having a parttime CFO in your business is that it allows the management team to focus on the areas of the business that will drive growth and profitability’
Finally, business owners need to continue to market their business so when the pressures ease the business has an advantage over their competitors.”
Roger Castle
“SME’s on the South Coast are facing the dilemma of attempting to maintain Gross Margin through price rises, with the associated risk of client churn, against the pressures of increasing supplier and employee cost pressures – the classic price / cost inflation spiral. Clients are looking to address this challenge through utilising the Solent Freeport program. The key benefits of this are enhanced Capital Allowances; Business Rates relief for five years; exemptions from certain Employers National Insurance contributions and tenant Stamp Duty relief.”
Sharon Scully
“For the businesses I am working with, I think payroll pressure is a key factor – none have the ability to give pay rises this year, but employees are obviously facing large cost-of-living increases. This is having an impact on leaving and recruiting too. I am also seeing that clients are less willing to spend money, with budgets being cut or postponed, which is having an impact on turnover. My top piece of advice would be to manage cashflow carefully and to not over-commit at a time when many banks seem to be tightening on their lending.”
By Mel McCrum (pictured), Partner at Morr & Co
May 2023 saw proposals for major changes to employment law, designed to “boost the economy” through “smarter regulation”. The government’s announcement follows the UK’s withdrawal from the EU and marks a reversal of the controversial “sunset clause” (Retained EU Law (Revocation and Reform) Bill), which provided that all EU law would be automatically revoked on 31 December 2023 unless expressly retained. Instead, the proposed Bill will repeal around 600 pieces of legislation while keeping current laws intact.
The government has repeated the assurances extending back to Theresa May’s premiership that it is not intending to weaken workers’ rights and that the vast majority of retained EU employment law will be preserved, including the following:
• Maternity and Parental Leave etc Regulations 1999
• Paternity and Adoption Leave etc Regulations 2002
• Part-time Workers (Prevention of Less Favourable Treatment) Regulations 2000
• Fixed-term Employees (Prevention of Less Favourable Treatment) Regulations 2002
• The Agency Workers Regulations 2010
• Information and Consultation of Employees Regulations 2004
• Transnational Information and Consultation of Employees Regulations 1999
• WTR 1998 and the TUPE regulations (except for the particular issues which are the subject of this consultation).
Hot off the government’s agenda for reform are the following:
Working Time Regulations
• Removing the requirement for employers to keep working time records for their workforce (even though in practice this is rarely adhered to, or checked)
• Merging ‘normal’ holiday leave and pay (4 weeks) and ‘additional’ holiday (1.6 weeks) to create one single entitlement of 5.6 weeks each year which could potentially lead to calculations for holiday pay being made without commission, bonuses, overtime etc.
• Allowing ‘rolled up’ holiday pay (i.e. allowing holiday pay to be included or ‘rolled up’ in basic pay). The government is proposing allowing rolled-up holiday pay to be paid at 12.07% of pay, as this is the proportion of statutory annual leave in relation to the working weeks of each year (statutory annual leave entitlement is 12.07% of hours worked by a worker).
Introducing rolled-up holiday pay would ensure that workers with irregular hours receive their holiday pay regularly and up front.
TUPE (Transfer of Undertakings (Protection of Employment) Regulations 2006))
• Always controversial regulations given the difficulties with interpretation and implementation. There was therefore some surprise that the changes proposed did not go further. Instead, the proposed new reform is limited to removing the requirement (where there is no existing recognised Trade Union) to have to elect employee representatives with whom to inform and consult for businesses with fewer than 50 employees or transfers from businesses with more than 50 employees but which only involve less than 10 employees.
• Ultimately this is going to apply to a minority of businesses and may be more relevant to transfers of parts of a businesses rather than the undertaking as a whole. Nevertheless, it will allow businesses to consult directly with the affected employees, hopefully make the process much less bureaucratic and cumbersome. Non-compete clauses
• Following the completion of a recent consultation exercise into post termination provisions generally (which were previously governed only by common law (case law) rather than any Legislation) the Government have now announced they are looking at limiting the length of post termination non-compete clauses to three months.
• This is particularly useful for employees who may have entered into contracts preventing them from working for a competitor for periods which can extend up to 12 months from the date their employment ended.
At the heart of our engagement programme is our members.
Showcasing the expertise that is present throughout our PEER network and making accessing this best practice as easy as possible is central to our ambitions.
As we enter the second half of 2023, the Chamber has a range of new events including Meet the Partners, Confidence and Creativity, our Bto3 Opportunity Expo, and At Speed Networking that will add to our refreshed business support offer, while continuing to help you connect, make the most of your memberships and enhance the reputation of all in our enterprise community.
Many businesses have successfully developed effective networks and grown their reputation through partnerships with the Chamber. Do you have an idea for a theme, respond to a topical event or would you like to sponsor part of the Chamber programme?
Get in touch by emailing Events.South@hampshirecha mber.co.uk
PURE Networking at the Leonardo Royal Grand Harbour Hotel
In July we return to Southampton’s Leonardo Royal Grand Harbour for our summer networking in the newly refurbished Leo's bars.
Date: Wednesday 26 July
Time: 14:00 – 16:00
PURE Networking at the Royal Winchester Golf Club
In August we’re trying something a little different with a PURE Networking breakfast hosted by the Royal Winchester Golf Club.
Date: Monday 21 August
Time: 09:30 – 11:30
At Speed Networking – with Hover Travel and Griffon Hover Work
Have you ever networked on a Hovercraft? Discover more about this uniquely Hampshire business, be the first to learn about PSCBW 2024, and connect with businesses quicker than ever before as you fly across the Solent.
Date: Wednesday 6 September
Time: 14:30 – 17:30
2023 Boat Show Lunch at the Leonardo Royal Grand Harbour Hotel
The B2B event of the Southampton International Boat Show returns for 2023. This event is a highlight in our calendar so be sure to secure your tickets fast
Date: Friday 15 September
6S For Success - Confidence & Creativity: How To Make Your Video Marketing Stand Out
Led by the Chamber’s videographer Ross Sterne at the Mayflower Theatre, learn how to make for impact video marketing the most impactful and maximise the video member benefit.
Date: Wednesday 20 September
Time: 09:30 – 12:30
Meet the Partners- Solent Hotel, Whitely
Meet The Chamber - Refocused, Refreshed, and Reimagined. Meet The Partners is all about bringing the support your chamber offers you to life, showcasing those affinity services you can access and our leading members who help to shape and lead our Chamber.
Date: Thursday 28 September
Time: 09:30 – 12:00
At Speed Networking – with Paulton's Park
Have you ever networked on a rollercoaster? Join us at Paulton's Park for an afternoon of facilitated networking. Tickets include access to the park for the afternoon.
Date: Thursday 7 September
Time: 16:30 – 19:00
Chamber AGM, Networking with the Board, and Brand Arrow
Presentation
Hear from Chief Executive and Executive Chair Ross Mcnally, network with our board, and be part of a workshop helping business to define their purpose with Bruce McKinnon, The Brand Arrow.
Date: Wednesday 18 October
Time: 10:30 – 13:00
Andover Business Update and Networking – Autumn 2023
Join employers from across Andover and North Hampshire for our 6 monthly opportunity for members in the area to reconnect and learn more about the benefits of Chamber support, delivered in partnership with Test Valley Borough Council at The Lights Theatre.
Time: 11:00 – 13:00
Date: Wednesday 11 October
Meet The MP Roundtable with Dame Caroline Dinenage MP –Unlocking Gosport’s Potential
Welcoming businesses from across the area Dame Caroline and the Chamber, in partnership with Gosport and Fareham Borough Councils’, have come together to host a business roundtable focused on how the enterprise community can help unlock the potential of the peninsula. Join us at Fareham Innovation Centre, Dedalus to help shape Gosport’s future.
Date: Friday 13 October
Time: 09:30 – 11:30
Embracing the Change:
Empowering Menopause
Awareness for All
Ahead of World Menopause Day on Friday 18 October, led by the Chambers Southampton Strategy Group, and delivered in partnership with the University of Southampton and Hampshire & Isle of Wight Community Foundation, join Caroline Noakes MP (Chair, Women and Equalities Select Committee) for this expert led session at the Sir James Matthew Building, Guildhall Square
Date: Friday 13 October
Time: 13:30 – 15:30
In a recent survey of our members, support for understanding Skills and Strategy were identified as the two most important development areas for business. Working with our members and conscious of this we continue to evolve our training programme to deliver top of the range training courses at affordable rates.
International Trade plays a huge part in Hampshire. With two major ports and an airport, businesses located in the region, as well as the Solent Freeport, have fantastic links to Europe and beyond. We can offer a wide range of training courses to ensure that those who are involved with import and export receive the training that they need to operate efficiently and effectively.
Employers with five or more staff have a legal obligation to upskill their staff with many basic workplace compliance aptitudes. Our partnership with Good Skills Training Ltd to deliver such courses, supported by and hosted at Fareham College and Biz Space, continues helping to create the safe and accessible workplace environment that allows business to thrive.
For more information on all our training courses, please visit our website.
Leading training can be a great way to demonstrating excellence in a field. Do you have an idea for development programme, a session than could help fellow members respond to enterprise challenges, or would you like to sponsor or accredit part of the Chamber’s training programme?
Get in touch -
train@hampshirechamber.co.uk
Social Media for Beginners – Fareham College
Date: Wednesday 18 October
Time: 09:30 – 12:30
Preferential Rules of Origin (virtual)
Date: Tuesday 25 July
Time: 09:30 – 12:30
CDS Overview Training workshop (virtual)
Date: Tuesday 22 August
Time: 10:00 – 16:00
Export Documentation (virtual)
Date: Wednesday 6 September
Time: 09:15 – 12:45
Emergency First Aid at Work - One Day FAIB
Accredited Course
Date: Wednesday 2 August
Time: 09:30 – 16:00
Venue: Fareham College
Date: Wednesday 4 October
Time: 09:30 – 16:00
Venue: BizSpace Basingstoke
Date: Tuesday 16 January 2024
Time: 09:30 – 16:00
Venue: Fareham College
QNUK Level 2 Award in Mental Health at Work
Date: Wednesday 20 September
Time: 09:30 - 17:00
Venue: Fareham College
First Aid at Work - Three Day FAIB
Accredited Course
Date: Wed 23 – Fri 25 August
Time: 09:30 - 16:00
Venue: Fareham College
Fire Marshal Training with Practical Extinguisher
Date: Tuesday 5 September
Time: 09:30 - 13:00
Venue: Fareham College
Kick Start your Marketing with All Star Marketing (virtual)
Date: Tuesday 3 October 12:30 – 14:00
Understanding Export
Date: Tuesday 19 September
Time: 09:30 – 12:30
Methods of Payment (virtual)
Date: Wednesday 20 September
Time: 09:30 – 12:30
Import Procedures (virtual)
Date: Thursday 21 September
Time: 09:30 – 12:30
Documentary Letters of Credit (Virtual)
Date: Tuesday 3 October
Time: 09:30 – 12:30
Agents & Distributors
Date: Wednesday 4 October
Time: 09:30 – 12:30
CDS Overview Training workshop (virtual)
Date: Wednesday 4 October
Time: 10:00 – 16:00
Inward/Outward Processing
Date: Tuesday 17 October
Time: 09:30 – 12:30
Incoterms Rules (virtual)
Date: Wednesday 18 October
Time: 09:30 – 12:30
Customs Procedures & Documentation (virtual)
Date: Thursday 19 October
Time: 09:30 – 12:30
Lainston House is an historic Hampshire house that dates to the 17th century, with the foundations showing an earlier building dating back to medieval times.
Steve Lewis, General Manager, said: “Forget what you know about country house estates. Lainston House, part of Exclusive Collection, is for life’s explorers, food lovers and for the dodifferently-ers.
“We’re one of the UK’s few B Corp accredited hotels, which puts us in a tribe of global companies who also recognise
that doing good business is all about having purpose and caring for the environment that surrounds us all. It’s about supporting our employees, the people in our local communities and having a conscience in every one of our business decisions.
“We’ve a reputation for amazing food and we’ve put a focus on using the estate for growing our own produce for use in our kitchens, at events and in our cookery school, Season. Our menus are seasonal, local to Hampshire and we ensure that we minimise waste.
“We’ve been the setting for newlyweds marking the start of a new chapter and we’ve also helped many businesses bring their teams together. We’ve addressed the changing workplace and the greater need for employees to spend time together interacting and building relationships. And by making the
most of our setting and environment, we’ve launched fresh event offerings that are designed to get the team talking and push boundaries.
“We’re all about relaxed luxury; using Lainston’s estate to create happy experiences for everyone, for whatever reason they drop by the house.”
The last of Wightlink’s ships has returned home after her annual refit, completing a six month programme of maintenance. The ferry company’s eight-strong fleet is now ready for Easter and a busy summer taking holidaymakers across the Solent and supplying the Isle of Wight. Wight Sun set sail from the A&P shipyard in Falmouth in bright sunshine for her home port of Lymington on Monday (27 March), her journey along the south coast took 15 hours.
EMBRACE THE WAVES - HARNESSING HAMPSHIRE’S MARITIME LEGACY
“Every ship and FastCat in our fleet has spent time in dry dock this season and they look magnificent,” said Wightlink Chief Executive Keith Greenfield. “Our engineers and crew take great pride in keeping their vessels in good order, ready to welcome customers.”
Wightlink invests £6m in the upkeep of its fleet every year. One of the main tasks for Wight Sun’s refit crew of seven this year was to remove, refurbish and replace one of the ship’s propellers. They also used more than 700 litres of paint and anti-fouling for the hull to keep her looking smart through the summer.
‘Every ship and FastCat in our fleet has spent time in dry dock this season and they look magnificent’
Wightlink Chief Executive Keith Greenfield
In partnership with leading law firm Blake Morgan, independent think tank Southern Policy Centre (SPC) has published its report, 'Solent Freeport: opportunities for the Central South', looking at the potential benefits of the Solent Freeport for the business community.
The report, published today, summarises the findings of the research carried out which involved targeted interviews, meetings and seminars with businesses across South Hampshire and hinterlands.
The Solent Freeport is one of the first UK Freeports to be fully approved by the Government, and sets out to unlock billions of pounds of inward investment, supporting the creation of jobs and driving economic growth.
Local leaders are hopeful the creation of the freeport will help strengthen and retain the skilled workforce, and will foster the development of new industries such as renewable energy and green manufacturing. The report reveals many regional business leaders are optimistic about the opportunities the freeport offers, but still feel there are potential gaps in knowledge among the business community in understanding
• New research from Southern Policy Centre and law firm Blake Morgan brings together insight fromlocal business leaders
• Business community confident that Solent Freeport will be a boost to region, and want toexplore how the benefits can be shared most widely
• Report finds there is a need and willingness for greater collaboration over coming years
• Businesses ‘get that it’s good’ but seek more detail on how they can be involved
• Another key finding is “Let’s make this about regional growth and the big picture, not benefits happening only in selected ‘business bubbles’”
• Business leaders in Southampton are confident the Solent Freeport will help to tackle challenges in the region and boost growth, but there is still some uncertainty about the specific opportunities offered, new research has found.
these. Tackling this is important to ensure that small, medium and large-sized enterprises all benefit, and that the freeport will stimulate wider growth across the region, not just in the ‘bubble’ of the freeport.
To achieve this, the report recommends a number of steps aimed to improve communication and coordination with the region’s
businesses and the wider community. This includes a call for a “clear and exciting vision” for the Solent Freeport, as well as strong leadership and a collaborative approach that brings together different stakeholders and champions the region in a coordinated way.
This report marks the midpoint in the research into this topic planned by Blake Morgan and the Southern Policy Centre.
The next stage of research will include a seminar and panel discussion in early summer.
Simon Eden, Southern Policy Centre Director said: “The next few months are important if the Solent Freeport is to deliver the promised benefits to the central South’s economy. The Freeport team are open to working with local businesses, and our research suggests they should lose no time in building the collaborative approach necessary for long term success.”
Daniel Curtis, Partner at Blake Morgan, added: “There’s no question the development of the Solent Freeport is a significant milestone for the region. What’s important now is for both local businesses and the freeport to work together to truly realise the benefits. This report has highlighted there are gaps in knowledge, which need to be overcome in the next few months to ensure the freeport is a success.
“We’re pleased to have contributed to this valuable piece of research. Blake Morgan’s long history in this part of the country means we know the region has a vibrant and growing economy, which will be boosted to reach its full potential by the creation of the freeport.”
The report can be viewed at: info.blakemorgan.co.uk/freep ort-policy-paper
EMBRACE THE WAVES - HARNESSING HAMPSHIRE’S MARITIME LEGACY
The Employment Appeal Tribunal (EAT) decision in the case of McQueen v The General Optical Council gives further guidance on whether an employer can take disciplinary action and/or dismiss an employee who displays aggressive behaviour to other staff members but suffers from mental health issues.
Under the Equality Act 2010 (EA), disability is a ‘protected characteristic’ and thus where an employer unfairly dismisses an employee who has a disability that falls within the meaning of Section 6 of the (EA) 2010, the employee would have an unlimited damages claim if successful on the reliance of the wording under Section 15 of (EA) states that “A person (A) discriminates against a disabled person (B) if—(a) A treats B unfavourably because of something arising in consequence of B’s disability, and (b) A cannot show that the treatment is a proportionate means of achieving a legitimate aim”. Subsection (1) does not apply if A shows that A did not know, and could not reasonably have been expected to know, that B had the disability.
and disability discrimination, which was the second largest disability discrimination award ever made by the Employment Tribunal.
What were the facts in the case of McQueen v The General Optical Council 2023?
The employee, McQueen, (M), had various health issues such as dyslexia, Asperger’s, neurodiversity and hearing loss which his employer acknowledged were disabilities within the meaning of Section 6 of the Equality Act 2010 as (M) had been examined at various times from 2015 to 2017 by an occupational health adviser, a psychologist and a psychiatrist.
(M)’s health issues would result in difficulties with his interactions with members of staff in the workplace, such as (M) having a short temper, raising his voice and adopting mannerisms suggestive of aggression with inappropriate speech and tone, culminating in disciplinary action having to be taken by (M)’s employer over such aggressive behaviour. (M) left his employment and proceeded to file a disability discrimination claim before the Employment Tribunal (ET).
What did the Employment Tribunal (ET) decide?
without necessarily being the only or even the predominant cause and argued that the disability does not necessarily need to be the sole or even main reason for the “something” falling within section 15 of (EA) 2010 so as to justify disability discrimination.
further question of whether any unfavourable treatment was “because of” that conduct did not arise and the (EAT) felt that the (ET) did reach that conclusion in relation to all the unfavourable treatment complained of, hence (M)’s appeal was not upheld.
What the decision means for employers?
Any damages claim, among other things, is made up of financial loss arising from the termination, injury to feelings and interest, for example in the case of Mr D Barrow v Kellog Brown & Root (UK) Ltd, the Employment Tribunal awarded Mr Barrow £2,567,831.97 for unfair dismissal
(ET) decided that (M)’s meltdown behaviour such as having a short temper and resenting being told what to do, was not because of his disabilities. (M) appealed to (EAT), among other things, that the medical evidence drew a clear link between (M)’s disabilities and his conduct and that the (ET) did not consider whether the disability could have been a contributing factor to the (M)’s conduct,
The (EAT) found the tribunal’s decision “difficult to understand and interpret”, as the “decision are not conducive to clarity of thought, expression and reasoning” paragraphs 50 and 51 and stated in paragraph 52 that “It would have been better if the tribunal had structured its decision by asking itself the questions (i) what are the disabilities? (ii) what are their effects? (iii) what unfavourable treatment is alleged in time and proved and (iv) was that unfavourable treatment "because of" an effect or effects of the disabilities”.
The (EAT) concluded that once the tribunal, having regard to the medical evidence, had determined that the disabilities did not have any effect on (M's) conduct on the occasions in question, the
The decision suggests that the four limb test referred to above should be followed by employment tribunals and thus it is prudent for employers to do so likewise backed up by medical evidence, so as to separate aggressive behaviour from the employee's disabilities.
Disability discrimination is a complex area of the law and should you face a similar situation, it is prudent to seek professional HR/legal advice on the matter.
The article is for informational and educational purposes only and should not be relied upon as legal advice. If you require any further assistance, please do not hesitate to contact our free advice line team on 0116 274 9193.
‘Disability discrimination is a complex area of the law’Disability is a protected characteristic under the Equality Act 2010
Annual accounts provide vital information about your company’s operating and financial activities over the past year.
All companies must file annual accounts with Companies House within nine months of the financial year-end and with HMRC within twelve months of the financial year-end, together with a Corporation Tax Return.
It is best practice to complete and submit the annual accounts within a few months of the year-end to enable you to review and improve business operations, and so that you are aware as soon as possible of any Corporation Tax Liability falling due for payment nine months after the financial year-end.
Almost all companies use accounting software and the services of an accountant to prepare their annual accounts.
Andrew Kershaw (pictured), Director at Hampshire accountants HWB, says: “ Good record-keeping and organisation makes collaboration with your accountant and the process of preparing the annual accounts as simple as possible.”
To avoid confusion with everyday management accounts, the annual accounts filed at Companies House and HMRC are
referred to as ‘statutory accounts’ and will usually have four main sections: directors’ report; balance sheet; profit and loss account; and notes.
Andrew adds: “The best advice is to ensure the underlying records are clear and logical as this saves time for everyone involved. Keep it simple and do it in a way that helps you manage your business.”
If you need help with preparing your annual accounts, contact Andrew Kershaw at HWB on tel: 023 8046 1200 or email: andrew.kershaw@hwb-accountants.com.
City College Southampton’s specialist Marine Skills Centre has unveiled its new state-of-the-art integrated power system which will provide students and apprentices with high-quality technical skills and knowledge to meet future industry and green technology needs.
The bespoke hybrid energy unit, created for the college by Marine Energy Systems, uses a WhisperPower OctoPower system designed to provide lowemission power for vessels running 230V 50Hz systems, to replace the public grid and traditional (diesel) generators.
The unit also features a mobile bench comprising a VFD-driven electric motor powered by the hybrid energy system. This motor
simulates a boat’s diesel engine turning a 24V 40A alternator with standard AGM batteries however a special regulator has also been added which provides the ability for the motor to charge the energy units integrated lithium batteries. When combined in the current classroom set-up the unit and the bench create a realistic ‘virtual boat’ environment.
This layout enables learners to understand and control power generation, energy storage and the use of electrical power. It also gives them insight into the operation and benefit of each component and the ability to practice live fault-finding techniques, system maintenance and commissioning (installing and testing).
This innovative technology and teaching will ensure that the
college’s marine learners are equipped with skills that are future-proof and meet the needs of employers locally and from across the globe.
Systems so that they can embed future technology into the current curriculum, making the learner experience relevant to current trends seen across the marine industry.
Additionally, this integrated power system provides an offgrid power option which enables the college to power their marine electrical engineering workshop entirely through green energy technology.
City College continues to build on the links with Marine Energy
Matt Yarwood, Learning Manager for the College’s Marine Skills Centre, said: “This is a fantastic resource and partnership for our marine students and apprentices. It will enable them to gain a great insight into modern power systems along with handson experience in monitoring and maintaining the technical equipment of the future.”
Marine Electrical Apprentice Archie, from Osmotech in Hamble, added: “This technology is awesome. It shows how much development there is in the industry and means we can learn up-to-date skills that employers want.”
‘This is a fantastic resource and partnership for our marine students and apprentices’Marine electrical apprentice using advanced power technology of the future at City College’s Marine Skills Centre
The UK Government is introducing an Electronic Travel Authorisation (ETA) scheme as part of their transformation and digitisation of the UK border by 2025 – an ETA is a digital permission to travel.
The UK welcomes millions of visitors every year from around the world. These improvements to our border system will lead to a better, more efficient, customer experience for those with permission to come to the UK.
The introduction of an ETA scheme is in line with the approach many other countries have taken to border security, including the US and Australia, and will help prevent the arrival of those who present a threat to the UK.
• Visitors who do not need a visa for short stays or who do not have any other UK immigration status prior to travelling will be required to apply for an ETA in advance of their travel for a competitive fee. An ETA is not a visa, it does not permit entry into the UK – it authorises an individual to travel to the UK.
• Visitors from the Gulf Cooperation Council states and Jordan will be the first to benefit from ETAs, ahead of a worldwide expansion of the scheme throughout 2024.
• The ETA scheme will replace Electronic Visa Waivers (EVW), making it cheaper and longer lasting for visitors to the UK who are nationals of: Qatar, Saudi Arabia, Oman, Bahrain, Kuwait and United Arab Emirates.
• British and Irish nationals will not require an ETA.
• People who are legally resident in Ireland and from a nationality that does not usually require a visa to visit the UK (e.g. EU, EEA and Swiss nationals), will not be required to obtain an ETA when travelling to the UK from within the Common Travel Area.
• All visitors arriving in the UK, including those crossing the land border into Northern Ireland, will continue to need to enter in line with the UK’s immigration framework, including the need to obtain an ETA if required.
For further information and to subscribe to receive the latest updates on the ETA scheme visit: www.gov.uk
‘These improvements to our border system will lead to a better, more efficient, customer experience for those with permission to come to the UK’
Thomas George
88 Apsley Way, Longthorpe, Peterborough, England, PE3 9PF
www.dowellresearch.uk
07957992895
We at UX Living Lab are committed to providing cutting-edge User Experience solutions to companies of all sizes.
We entered the market decades ago as a modest firm with a focus on management consulting and user experience research.
Thanks to our dedication to staying on the cutting edge, we have established ourselves as a top partner in UX research for some of the biggest companies in the world, such as Google and Spotify.
We provide specialised solutions that are tailored to particular needs because we believe that every business is different. We can deliver high-quality research and solutions wherever you are in the world, as our field research staff works out of 125 locations across the world.
We are thrilled to announce that we are now offering a range of management products for small and medium-sized enterprises around the world.
We are dedicated to turning our knowledge base into useful solutions that can support companies in thriving in today's competitive market.
At UX Living Lab, we are dedicated to assisting you in achieving your professional objectives.
To learn more about our offerings, please visit our website at www.uxlivinglab.com
Join us as we embark on this successful journey!
Alston House, 18-24 Leigh Road, Eastleigh, Hampshire, SO50 9DG
www.hamberleycarehomes.co.uk 02380 017900
Situated in the heart of Hampshire, Alston House offers exceptional, award-winning care within a luxury environment.
Within the state-of-the-art home you will find all of the superb features which set Alston House apart from the standard care home, including a deluxe cinema, wellbeing and beauty salon, private dining suite and a well-stocked bar where residents can enjoy their favourite tipple. Alston House also includes a limited number of deluxe suites and apartments.
Aside from its unrivalled environment, what really sets Alston House apart is its awardwinning model of care. Within Alston House you will find the Homemakers – carers and companions who are committed to making each day, and each everyday experience, meaningful and special for residents, and in 2022, Hamberley Care Homes were named Residential Care Provider of the Year in recognition of their ground-breaking approach.
The experiencedteam are dedicated to ensuring that people can live the life they choose, whether that’s organising an event in the private dining suite, or sitting down to watch a film in comfort in the cinema, Alston House is a wonderful place to call home.
Contact their friendly team today on 02380 017900 or enquiries@hamberleycarehomes.co.uk
Michael Miller
Ground Floor, Cromwell House, 15 Andover Road, Winchester, Hampshire, SO23 7BT
www.zerowastegroup.co.uk
0345 241 6055
Our business is a waste management company that provides a range of services to help individuals and businesses manage their waste. Our services include man and van waste removal, rubbish removal, house clearance, skip bins, and commercial bins.
Our man and van service is perfect for smallscale waste removal tasks, while our rubbish removal service can handle all types of waste, including household, garden, and construction waste.
For those in need of a complete house clearance, we provide a reliable and efficient service that includes the removal of furniture, appliances, and other household items.
We also offer skip bins and commercial bins for hire, with a range of sizes to suit different waste removal needs. Our team of professionals provide a responsible and sustainable waste management solution, prioritizing environmental sustainability and responsible waste disposal practices.
Fran Kidd
Office 214, Belvedere House, Basing View, Basingstoke, Hampshire, RG21 4HG
Tel: 01256 631530
www.shawgibbs.com
Tessa O’Reilly
Southampton, Hampshire, SO19 9XG
www.vantagetower.co.uk
02038 118756
CompassRock International provides asset management and property management services to the build-to-rent sector. The CompassRock team brings decades of hands-on experience with some of the largest, most complex and iconic properties globally.
In Southampton, CompassRock owns and manages the luxury apartment building Vantage Tower, the tallest residential building in the city comprising 161 one- and two-bedroom apartments. Our floor plans are curated to maximise space, storage and comfort. With top of the range appliances, fixtures and fittings, we are proud to present homes that are not only stylish, but also maintain a high level of energy efficiency. Our dedicated on-site team allows us to provide efficient service when needed, and our high security buildings mean that residents feel safe in their home.
We have exclusive amenity spaces, including a lounge, terrace, co-working space, gym and fitness studio, where residents can work, relax, socialise and entertain, and we hold regular resident social events.
CompassRock partners with local Southampton businesses to provide premium accommodation solutions for your business needs. We offer exclusive packages for our preferred employers on apartments only minutes from your office.
Come along to our Open Day – held the third Saturday of each month, 10am-2pm. No need to book!
Shaw Gibbs are a top 100 accountancy practice who provide expert solutions for entrepreneurial businesses and private individuals in Central and Southern England. With offices in Basingstoke, Farnham, Oxford and London we have a team of high quality specialists, who work with the best-in-breed technology to create value for our clients which exceeds expectation.
Liam Hall
Unit 2, Oriana Way, Nursling Industrial Estate, Southampton, Hampshire, SO16 0YU
www.dependablelogistics.co.uk 02380 737412
Dependable Logistics are a family-owned company who are known for our quick, costeffective logistics solutions: whether you need devanning services for large distribution/logistics operations, or one-off import containers, we can support where required.
We offer the following services from our own 100,000 sq. ft facility, located in Nursling Industrial estate, less than 3 miles from the container depot, DP World Southampton:
• ETSF Facility (formerly ERTS)
• Cleared Cargo Devanning
• Long & Short-Term storage options (over 3,000 racked pallet spaces)
• UK Wide Transport Coverage via Dedicated Fleet and Sub Contractors
• Access to Pallet Network via our memberships Palletways and UPN.
Our inside expertise allows us to provide comprehensive services tailored to suit each client’s needs and budget. Even though we are not yet the biggest player in the market, we are striving to become the best in our line of business and make a difference in our customers’ supply chain.
Membership is open to businesses of all sizes and from all sectors with packages starting from as little as £2.30 per week.
Chris Dawson
Winchester, Hampshire, SO23 9TH
www.cycletoursuk.com
01962 870616
Cycle Tours UK (CTUK) is a local cycle touring company based in Winchester since 2009
We plan, organise and manage group rides and cycling events throughout the UK and Europe. All events are designed to the clients wishes to make an extraordinary experience.
Wendy Lee
147 Shirley Road, Southampton, Hampshire, SO15 3FH www.optionswellbeing.co.uk
02380 630219
Options Wellbeing offers professional and affordable counselling and wellbeing support across Southern England. We are a trusted partner of over 50 years in the community.
Our bespoke Workplace Wellbeing service helps to reduce employee burnout and absence, improve staff retention, productivity, effectiveness and the general wellbeing of teams. Find out more at optionswellbeing.co.uk or call on 023 8063 0219.
Larry Martin
Winchester House, Sandown Road, Shanklin, Isle of Wight, Hampshire, PO37 6HT
www.goodskillstraining.co.uk/isleofwight hampshire 01983 640142
Good Skills Training bring quality and affordable training and consultancy services to businesses, schools and individuals across Hampshire and the Isle of Wight. They believe your compliance training should be fun and engaging as well as informative and relevant.
Brett Beaumont Gosport, Hampshire, PO12 2TU
www.ospreysolent.com 02393 430180
Looking for a reliable health and safety consultancy? Look no further than our team at Osprey Solent.
With years of experience and a commitment to excellence, we can help keep your business safe and compliant. Contact us today to learn more.
Aaron Minogue
Derbyshire, S44 5GA
www.sunbeltrentals.co.uk 01246 858600
Sunbelt Rentals is the world’s leading equipment rental and solutions provider with operations in the UK, Ireland, EU, and North America.
We provide the most sustainable temporary equipment and solutions to the construction, event, FM, government, rail, highway, utilities and Film & TV sectors.
25 Broadmead, Farnborough, Hampshire, GU14 0RJ
liberaltusconsulting.com 07734309550
LiberAltus Consulting is a global advisory firm led by Matthew Swales, a Chartered Management Accountant and member of CPA Australia with more than 15 years of experience. We help clients achieve their goals through expert accounting, advisory, and consultancy services.
Chris Steer
Beechcroft Barn, Pickaxe Lane, South Warnborough, Hampshire, RG29 1SD
www.geoptic.co.uk
01256 541616
Scientific research
Jon McNamara
Gosport, Hampshire, PO12 4QW
www.jmcleaning.co.uk
07733165966
Cleaning contractors
Kevin Wenman
Unit 6 Manor Farm Offices, Flexford Road, North Baddesley, Southampton, Hampshire, SO52 9DF
www.proteksystems.co.uk
02380 267733
Telecommunications
Sydney Hepburn
Ground Floor Building, 1000 Lakeside, Western Road, Portsmouth, Hampshire, PO6 3EZ
www.stowefamilylaw.co.uk/offices/portsmouth
02394 352325
Legal
Just call us on 01329 242420 or 01256 338477, or email membership@hampshirecham ber.co.uk
