IN BIZ MK APRIL MAY 2021.qxp_A4 size 24/03/2021 10:15 Page 6
BUSINESS REPORT
CUSTOMER SERVICE STAR IS RECOGNISED A customer experience expert, specialising in operationalising customer insight and supporting change management, has been recognised in the Top 50 Customer Experience Influencers of 2021. Nick Lygo-Baker, director of MK firm Paradigm CX Ltd, was listed at number 21 in the prestigious rankings put together by CX Magazine. Those shortlisted were rated on their contribution to the industry, thought leadership and awards achieved in customer experience (CX). He was described by voters as passionate, pragmatic, personable and inspirational and someone who has “really started to make a difference in this field”. Another voter commented: “I've worked with Nick in the past and he has always had a clear vision about the importance of customer service and a steely determination to deliver his best at all times.”
SUPPORT FOR PUBLIC SECTOR Construction consultants firm NSR Management has been supporting the NHS and local authorities in the public sector by offering free user licences to their software. NSR Management are market leaders for the National Schedule of Rates pricing tool in printed and digital formats. The trusted source of pricing information is used by technical experts involved in maintenance and reinvestment works for property portfolios. The public sector has been offered one free user licence to NSR Management’s Measured Term Contract Management Software with access to any schedules they may require built into the programme. A spokesperson said: “Once measured term contracts are awarded, there is no need to obtain quotes for individual schemes as the pricing mechanism is already in place, it is just a matter of ‘calling off’ and instructing your contractors to carry out the works, safe in the knowledge that value for money is assured.”
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Paradigm CX help businesses focus on customer experience and performance improvement through strategy, journey mapping, customer voice and mystery shopping. Nick, who is a certified member of the Market Research Society, said: “I am absolutely delighted with this recognition, which I believe is even more special this year as the magazine readership voted towards the final positions. I will continue to strive to provide the best possible service for my clients and share best practice within the industry.”
Nick Lygo-Baker
CELEBRATION AT LAW FIRM AS TRAINEE SOLICITOR QUALIFIES
Emily Pope
Neves Solicitors has celebrated their newest qualified family law solicitor. Emily Pope joined the law firm in September 2018 as a trainee solicitor. As part of her training she had seats in the conveyancing, dispute resolution and family law departments. Gaining experience in three different departments has provided Emily with knowledge and expertise in other areas of law that complement her chosen field, family law. Emily will be working alongside partner and head of divorce and family law, Beth Woodward. Beth said: “As a qualified solicitor, Emily has completed four years of academic study in law and more than two years practical experience. She has brought to all her work enthusiasm; intelligence and a very real understanding of what clients need. This, plus her ability to identify at an early stage what the issues are, and how to achieve the best possible outcome for her client, makes her an excellent addition to the family law team.” Emily said: “I am really excited to be joining the family department at Neves in a permanent position. I have enjoyed all my training seats, but nothing has been able to tempt me away from family law and I have spent ‘I AM REALLY most of my time in this department. I EXCITED TO BE am looking forward to becoming a part of a thriving family team and to JOINING THE continue developing as a solicitor.” FAMILY Emily can advise on many aspects of family law including, divorce or DEPARTMENT separation including arrangements for AT NEVES’ children and financial settlements, nuptial agreements and cohabitation agreements.
