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inbusiness @ChamberMK
www.chambermk.co.uk
THE VOICE OF MILTON KEYNES BUSINESS
DECEMBER 2021/JANUARY 2022
PIONEERING PROJECT TO CLOSE SKILLS GAP MILTON KEYNES COLLEGE BUSINESS REPORT: POLICY MATTERS SPOTLIGHT: RECRUITMENT & HR MEMBER ZONE: MEMBER BENEFITS THE OFFICIAL PUBLICATION OF MILTON KEYNES CHAMBER
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INBUSINESS
CONTENTS inbusiness
DECEMBER 2021/JANUARY 2022
14 BUSINESS REPORT
6
11
5
Digital marketing agency welcomes new team members
6
Recognising the importance of going green
7
London expansion for business magazine
8
Digital agency achieves high growth
10
Policy Matters: The latest views from policy executive Sean Rose
11
New faces at IT support company
12
Chamber Business Partners: dbfb
14
Support your local ice hockey team
GOING GLOBAL 16
Chamber international trade team expands
TALKING BUSINESS 18
Anna Clarke, group director: employer engagement and partnerships at Milton Keynes College
IN THE SPOTLIGHT
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20
RECRUITMENT & HR Silver award for HR firm director
22
HEALTH & SAFETY Health & safety firm CEO is ‘One to Watch’
TRAINING & EVENTS 24
The latest comprehensive list of Chamber training courses and events
MEMBER ZONE
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27
26
Insurance firm takes on charity challenge
27
Appeal to support refugees
28
Member Profile: Lisa Thurnell, Go Car Charge Ltd
30
Next Generation, plus new members
The Feb 2022/March 2022 issue of inbusiness will include features on: Education, Training & Apprenticeships and Communications & Marketing The deadline is: 4 January
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BUSINESS REPORT
inbusiness THE VOICE OF MK BUSINESS
CONTACT DETAILS
VIEWPOINT
T: 01604 490490 MILTON KEYNES CHAMBER OF COMMERCE Waterside House, 8 Waterside Way, Northampton NN4 7XD NEWS AND ARTICLES SHOULD BE SENT TO: inbusiness.MK@chambermk.co.uk Editorial process managed by Ballyhoo PR EDITOR: Laura Smith EDITORIAL ASSISTANT: Katie Macdonald
WELCOME RETURN OF FACE-T0-FACE EVENTS
FOLLOW MILTON KEYNES CHAMBER AT:
I speak on behalf of the whole Chamber team when I say we are delighted to be back hosting face-to-face events for our members. It is vital for us to be on the pulse of all that is going on in the business community and our networking events ensure that we get to find out, directly from the frontline, how you, our members, are doing and what you need from us. It is wonderful to now be able to do these events in person again. Our Milton Keynes Business Showcase on 17 November was a fantastic example of why it is important to meet with your fellow members and connect with new contacts. Thank you to our sponsors, 123 Internet Group and Right Digital Solutions, and also to the Kingfisher Hotel, Golf and Country Club, who hosted us beautifully, and welcomed the throng of business people who came along. I am proud to say that the event was a huge success. Look out for details of our next big event, our annual Festive Charity Lunch, on page 25. It’s been a rollercoaster year for everyone as we continue to navigate the pandemic and I would like to thank the Chamber’s dedicated team for all their hard work in providing invaluable support to you, our members. We have strengthened the Chamber team in the last few months with the hire of new staff in the international trade team and the membership team, as well as a much-deserved promotion for Sunny Singh, our newly named director of business development Our roundtable events with local MPs have allowed professionals representing a wide range of sectors from across the region to express their views to those who walk in the corridors of power about post-Covid hybrid working, employee attitudes, and skills shortages – all key concerns of our business community right now. I assure you that we will carry on representing you in any way we can and our team are just at the end of the phone should you need any help at all.
www.facebook.com/MiltonKeynesChamber
Best wishes, Louise Wall Interim CEO, Milton Keynes Chamber
PUBLISHED BY: Kemps Publishing Ltd Unit 8, The Courtyard, 707 Warwick Road, Solihull B91 3DA T: 0121 765 4144 W: www.kempspublishing.co.uk MANAGING EDITOR: Laura Blake DESIGNER: Stuart Burton ADVERTISING T: 0121 765 4144 E: jon.jones@kempspublishing.co.uk PRINTERS: Stephens & George Print Group FRONT COVER: Anna Clarke, Milton Keynes College See pages 18-19 COVER PHOTO: Jane Russell Photography ABOUT THIS MAGAZINE: inbusiness is a bi-monthly publication and digital magazine distributed to over 3,000 Chamber members and key businesses in Milton Keynes. The publication focuses on news and information about local companies and the initiatives and advice available to increase the prosperity of firms in the Milton Keynes area. Milton Keynes Chamber welcomes newsworthy articles of business interest, giving preference to Chamber members. As editorial space is limited, inclusion cannot be guaranteed and the editor may amend or reject articles submitted.
@ChamberMK www.linkedin.com/company/milton-keynes-chamber-ofcommerce www.youtube.com/MiltonKeynesChamber You can also follow our International Trade Team on Twitter: @ChamberMKExport For further information on Milton Keynes Chamber, call: 01908 547820 or visit: www.chambermk.co.uk
inbusiness is produced on behalf of Milton Keynes Chamber by Kemps Publishing Ltd and is distributed without charge to all Chamber members and other leading businesses in the Milton Keynes area. The Chamber and the publisher are committed to achieving the highest quality standards. However, views expressed in the magazine are independent and while every care has been taken to ensure that the information it contains is accurate, neither Milton Keynes Chamber nor the publisher can accept any responsibility for any omission or inaccuracies that might arise. PRIVACY NOTICE: Kemps Publishing Ltd process personal information for certain legitimate interest purposes, which includes the following: • To provide postal copies of this publication to Chamber members and Kemps’ customers; and • To offer marketing and promotional opportunities within this publication to Chamber members and prospects. Whenever we process data for these purposes, we always ensure we treat your Personal Data rights in high regard. If you wish to, you can visit www.kempspublishing.co.uk to view our full Privacy Notice and to learn more about our legitimate interests and your rights in this regard.
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CHAMBER BUSINESS PARTNERS
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BUSINESS REPORT
BUSINESS REPORT
MILTON KEYNES CHAMBER keeps its members up to date with all the latest business news. Whether it’s through the pages of this magazine, our website or regular email updates, we will always endeavour to keep you in the picture and informed
GIRL POWER ON THE RISE AT 123 INTERNET GROUP team, and Millie Wellington, 123 women stepping up to build their 123 Internet Group, an awardInternet’s first female developer digital marketing careers with us. winning digital marketing agency We couldn’t be happier to have who is also completing her level 3 based in Kiln Farm, have seen Mel, Louise, Megan, Alice and Millie Apprenticeship. incredible growth by recruiting not on board.” Scott Jones, CEO of 123 Internet one, but five new female team 123 Internet Group are always on Group, said: “I’m delighted that members from MK and the the lookout for fresh talent. Think we’ve been able to expand our surrounding areas. you’ve got what it takes to be part team. We always recruit fairly and New recruits include Louise Joy, of the #DreamTeam? choose the best candidate to fit Melissa Thompson, and Megan each role and our company culture, Rodger, who have joined the Social Visit 123internet.agency to see the but it’s fantastic to see so many Media team to support an influx of latest vacancies. bright and enthusiastic young clients. Responsible for creating and managing quality social content, they have settled in well and are enjoying agency life. Louise is a local blogger and freelancer who shifted into a permanent role at 123, while Mel previously managed social media at the Open University (OU). Megan is a recent graduate of the University of Nottingham with promising design skills. Also joining the agency are Alice Martin, another OU recruit who takes her place in the Account Management Louise Joy, Melissa Thompson and Megan Rodger
SUNNY IS APPOINTED TO THE ENTERPRISE ADVISOR NETWORK The Chamber’s Director of Business Development Sunny Singh has joined The Career’s and Enterprise Company’s Enterprise Advisor Network. The voluntary role works to create powerful, lasting connections between employers and education to transform outcomes for young people. Enterprise advisors act as a champion for business engagement with local schools and colleges, supporting young people in their emerging careers plans. They also provide a valuable workplace perspective on how schools and colleges can embed
Sunny Singh
business opportunities into their learning programmes to help fill industry skills gaps and share best practice. Sunny said: “I am delighted to join the Enterprise Advisor Network and give back to our local community. I have numerous business contacts who are also part of this incredible scheme and I can’t wait to join them and get started! “Thank you to Northamptonshire Chamber of Commerce and Milton Keynes Chamber of Commerce for allowing me the time to contribute and ensure we always remain stronger together.”
Square Media has been appointed Upp’s marketing partner
SQUARE MEDIA IN BROADBAND DEAL Growing marketing agency Square Media has struck a major marketing deal for a £1bn fibre broadband roll-out. Up-and-coming fibre broadband company Upp will roll out a vast fibre broadband network across underserved areas in the east of England region, with Square Media as its appointed marketing partner. After sealing the deal earlier this year, Square Media has now kickstarted design and communitybased marketing activity across the region. Square Media has also worked in partnership with a leading global branding agency to design and launch Upp’s new website upp.com Upp brand manager Edward Money said: “Square Media have already done a fantastic job bringing the vision for our website to life. As our broadband strategy begins to roll out, it’s great to work with a marketing and design agency that can help us engage with local audiences across the East Midlands. Square Media’s local marketing experience made it an easy choice to award them the business.” Square Media project manager Aaron Maine added: “As the main contact, it’s been a pleasure to be all hands-on deck throughout the entire process. We’re proud of the work we’ve done so far with UPP and we look forward to what’s to come.” Visit: www.squaremedia.solutions
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BUSINESS REPORT Anna Cawley
FIRMS SEE THE IMPORTANCE OF SUSTAINABILITY New research reveals that nine out of 10 business in Beds, Herts, Bucks and Northants believe it is important that their organisation becomes more eco-friendly. This is for a variety of reasons including environmental protection and customer and employee expectations. The research carried out by Luton based recycling firm, Cawleys, reveals that almost seven out of 10 (68%) local businesses believe it is ‘very’ or ‘extremely’ important to their customers that their business demonstrates green credentials and environmental awareness. Interestingly, the same number believe that environmental awareness and green credentials are also ‘very’ or ‘highly’ important to their employees. The organisations surveyed as part of the Cawleys Local Green Business Survey were asked which sustainability measures were ‘REDUCING most important to them. Reducing waste was most popular WASTE WAS and was chosen by over 70% of companies. Reducing carbon MOST POPULAR footprint and recycling more were the next most chosen AND WAS strategies, with carbon offsetting, reducing road miles and employing greener energy, emerging as the least popular CHOSEN BY OVER sustainability measures. 70% OF Commenting on the findings, Anna Cawley, Cawleys COMPANIES’ director of customer service, said: “These further findings from our recent Local Green Business Survey show just how important green credentials are to customers and employees of local businesses. This snapshot of business at a local level shows just how eco-aware businesses in Beds, Herts, Bucks and Northants really are.”
BALLYHOO LAUNCH POST COVID CLINICS A PR agency opened its doors this autumn to offer ‘Post Covid PR Clinic’ appointments to local businesses and raise money for charity. Ballyhoo PR invited businesses to book a one-to-one appointment with company founder Emma Speirs (pictured) and discuss their PR and marketing activity and brainstorm some ideas. Each participant received a 30minute slot with Emma and left the meeting with the beginnings of a ‘post Covid PR plan’ to develop on. The appointments cost a nominal fee of £10 to raise money Cynthia
Spencer Hospice as part of the charity’s £45 accelerator challenge, which saw businesses try to turn £45 into as much money as possible to support the organisation. It was such a successful idea that Ballyhoo PR are now planning to offer the same service to Milton Keynes businesses and is looking at local charities it can support in the process. Emma Speirs said: “We were receiving enquiries from businesses keen to come out of the fog of the Coronavirus pandemic and make an impact with some positive press coverage that sets them apart from their competition. “Running these clinics allowed us to help several businesses and raise money for a fantastic cause at the same time. “As we move into the final part of 2021, now is a great time for MK firms to start planning ahead and thinking about 2022 PR and marketing plans.” To find out more about the Post Covid PR Clinics and to book an appointment, call 01536 682800 or email emma.speirs@ballyhoopr.co.uk For further information on Ballyhoo PR, visit www.ballyhoopr.co.uk
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ACADEMIC INDUCTED INTO HALL OF FAME Cranfield academic Professor Sue Vinnicombe has been honoured for the ‘profound impact’ her research has had on global management practice. Professor Vinnicombe, professor of women and leadership in Cranfield School of Management’s Gender, Leadership and Inclusion Centre, was inducted into the Thinkers50 Management Hall of Fame in recognition of her globally-influential research into diversity and women’s leadership. Founded in 2009, the Thinkers50 Hall of Fame, sponsored by the Haier Group, honours the legacy of an elite group of thinkers whose work has had ‘a profound and lasting influence on the world of management’. Professor Vinnicombe is one of five new inductees to the Hall of Fame this year. As founder of the annual Female FTSE Board Report – regarded as the premier research resource on women directors in the UK – and co-author of the associated 100 Women to Watch, Professor Vinnicombe has established a global reputation for her leading research into women’s leadership styles and the barriers to women developing their executive careers. Professor Vinnicombe was awarded a CBE for services to gender equality in the Queen’s Birthday Honours in 2014, and is vice patron of the charity Working Families. Professor David Oglethorpe, provice-chancellor and dean of Cranfield School of Management, said: “I am delighted to see Sue honoured in this way. The dedication and absolute conviction with which she pursues her research is clear to everyone who knows her. She is a leading light in her field and a champion for women Professor Sue in leadership around Vinnicombe the world.”
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EXPANSION FOR ALL THINGS BUSINESS Having established itself as a platform for business news in print and online in Milton Keynes, All Things Business expanded into new territory with the launch of a new London edition. All Things Business London will be delivered to named directors and senior managers of companies in the capital with a turnover in excess of £1m. What began in 2017 with the Northamptonshire publication and extended into Milton Keynes in 2019 and then Bedfordshire in 2020, will offer the same multi-channel media platform – not just in print but also online and through social media. The first edition of All Things Business London was launched to clients and invited guests at a champagne reception at The Langham, and will be published bimonthly. Ben Thomas, from All Things Business, said: “We’ve had amazing success with, and support for, our printed publications in Northamptonshire, Milton Keynes and Bedfordshire, and moving the brand into London has been part of our growth strategy. “It’s something new and different and the potential in the capital is enormous, so this is a very exciting time for us.” Visit: www.allthingsbusinesslondon.co.uk
NEW ROLE FOR TAX SPECIALIST
Ben Thomas from All Things Business London and Julian Wheatland from Cornerstone FS, the cover story for the launch edition
Mark Baxter (pictured) has joined accountants Mercer & Hole as corporate and business tax senior manager, bringing with him a wealth of experience of the business community in Northamptonshire and the surrounding area. Mark has nearly 25 years’ experience as a tax specialist, is both Chartered Institute of Taxation (CTA) and Taxation of Estate Practitioners (STEP) qualified and he has worked with owner-managed businesses and private clients across the region. Mark said: “I’m delighted to join Mercer & Hole. Northamptonshire has many opportunities across different business sectors and I look forward to working with clients to help them to achieve their plans for the future.”
We provide specialist education and schooling advice to families relocating within the UK and internationally.
For corporate and private enquiries, call +44 (0)1908 395041 or email consulting@bowker.org.uk
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PANDEMIC DOES NOT HALT GROWTH AT AIRA
NEVES SPONSORS TOILET TWINNING Local law firm, Neves Solicitors, has helped fund a project that enables families to build a basic toilet, have access to clean water and learn about hygiene. Toilet Twinning is a charity that enables families living in poverty to have lifesaving loos. By recycling some old IT equipment, Neves Solicitors were twinned with three toilets in some of the world’s poorest nations. Joint managing partner Stewart Matthews, said: “We are pleased that by recycling some of our older IT hardware, we are not only giving equipment a new lease of life but also providing funding to build toilets in some of poorest parts of the world.”
digital PR & content consultant, having previously Post-pandemic growth has seen local digital worked at Digitaloft. agency, Aira, hire eight new staff and launch a new Additional senior hires came with Robin Lord, website during 2021. former acting head of SEO at Brainlabs as head of Despite Covid-19 presenting a number of innovation in May and Daniella Porter arrived as challenges, the company’s revenue has increased by inbound team lead in September to bolster Aira’s 25% since January 2021 due to several new client strategic offering. wins such as PensionBee and Day Out Aira’s growth and strategy director Matthew With The Kids, as well as the ‘WE’RE Kay said: “We’re proud that Aira has been a renewal contract of Uswitch. growing name within the digital marketing Developing tomorrow’s chief PROUD THAT industry since 2015 and we regularly marketing officers is a core part AIRA HAS BEEN A invest in future talent. of Aira’s culture; and the firm GROWING NAME have made several hires in “Updates to company policies have WITHIN THE entry-level positions. Matt been rolled out this year, including the Kohli was welcomed as SEO opportunity for employees to work from DIGITAL intern in June, Chloe Webster as any global location for six months, the MARKETING paid media intern in September launch of a company-wide bonus scheme INDUSTRY’ and Amber Meghani as a digital PR and an updated maternity, paternity and intern in October. adoption policy, including miscarriage support.” Aira also launched a new website in October 2021, The digital team welcomed two starters underlining its proposition to the market; growing in September; Emma Wallond, digital marketing businesses with multi-channel digital marketing, consultant, and inbound executive, Zoe Billins, who measured in sales and revenue. joined from 3 Heads Agency in Bedford. Mohak Kapadia also joined as a paid media consultant. In October, Aira welcomed Charlotte Greaves as Visit: www.aira.net Inside the Aira office
If you would like to find out more about how you can support toilet twinning, visit www.toilettwinning.org
HELPING BUSINESSES GET STARTED WITH DIGITAL MARKETING PROJECTS
The 4FX in house design team offer digital marketing solutions to help businesses get started
Business owners often struggle to put time aside to work on the business, rather than in it. With dayto-day operations to juggle, working on your own marketing often goes onto the ‘don’t have time’ pile. That’s why Milton Keynes-based design and multimedia agency 4FX is supporting businesses to get started with branding, web or digital marketing projects they have been putting off due to the day job. Co-founder of 4FX, Julie King, said: “Having just gone through the
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process of overhauling our own website to more accurately reflect the range of graphic design, web design, app development and wider marketing services we offer, we realised we had a lot in common with our clients. As a small, independent business it’s taken us significantly longer than planned to get our new website launched, because we’re working in the business every day and clients come first. “In all our branding, design, app and web development projects we do
the thinking for people, and help them get start ed. We don’t just say ‘yes’, we listen and understand the commercial objectives. We try and point people in the right direction of what’s right for their business and can often support them as an extension to their marketing team.” If you’re looking for an agency with a refreshingly straightforward approach, contact 4FX on 01908 375200 or visit www.4fx.co.uk to get started.
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POLICY MATTERS The Chamber’s policy executive Sean Rose represents your views to the people who matter Just a few months ago we raised the issue in this column of there being a shortage of HGV drivers in the UK and that I was speaking to our local MPs to highlight the problem. At that point, the highest profile case of the issue was with Haribo not being able to deliver its sweets. As far as I know, no panic-buying ensued! However, the stark nature of the problem has been brought home to us recently as a lack of drivers led to a shortage of fuel at the pumps and we all saw the reaction of the public. The shortage of drivers has not gone away and short, medium and long-term solutions are required to resolve it if our economy is to grow at the pace we would all hope for. However, the recent figures around jobs and recruitment indicate that it’s not just the logistics sector that is crying out for people. Nationally, the number of vacancies hit a record high. On the positive side, unemployment has stayed relatively low throughout the Covid-19 crisis despite expectations being that it would be much higher by now. The statistics don’t factor in the end of furlough but the anecdotal evidence doesn’t suggest that this will have caused a major surge in unemployment – especially when so many firms want to recruit. The crucial point is that while there are record numbers of vacancies, the unemployment rate is running at 4.5% compared to 4% before the pandemic. The challenge for the Government – and businesses – is ensuring that those without work can develop the skills they require to meet the needs of those companies crying out for more staff. The skills gap is something we have talked about for many years and it has clearly been exacerbated by recent events, with Brexit and Covid-19 seeing so many overseas workers leaving the country. Whatever the reason, businesses urgently need to recruit to meet increased demand if the economy is to grow at a faster rate.
WORK SMARTER AND BE MORE PRODUCTIVE WITH A SMART METER Are you seeking smart solutions for your business? A smart meter could be just the ticket for you. Smart meters are the new generation of gas and electricity meters which can be an invaluable asset for firms in legal services, accounting and bookkeeping, marketing consultancy, architecture, IT services, and more. Businesses across Great Britain are already reaping the rewards by gaining better control of their energy bills. Are you ready to join them? What can smart meters do for your business? 1. Provide accurate bills enabling better cashflow 2. Make your bills simpler saving time for other tasks 3. Help you to do your bit for the environment Say goodbye to estimated bills and hello to your new smart meter Estimated bills can be inaccurate and inefficient which means that you might be overpaying for the services you are using. Stay in control, save money, and save time by only paying for the energy your business uses. Save time for other tasks Your company is innovative, trusted, responsible, and engaged so you need business solutions which are the same. The key to greater productivity is to work smarter, not harder. With a smart meter, you can continue to do what you do best, while your smart meter provides accurate bills, without needing to provide manual meter readings. This saves precious time and energy to focus on your business priorities. By using a smart meter, your business can positively contribute to a cleaner and greener world. From the moment your smart meter is installed, you are helping create a smart energy system which could ultimately help reduce our carbon emissions as a nation. Businesses across Great Britain are working to positively contribute to a cleaner and greener world. Using a smart meter is a step in the right direction to help you cut down on energy waste and make your business more sustainable. Firms with 10 employees or less could be eligible and installations can be arranged at a convenient time to ensure minimal interruption to your business and your clients. Visit www.smartenergygb.org to find out more about what a smart meter can do for your business. Contact your energy supplier or broker today and see if you are eligible.
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FRESH NEW FACES AT PCS PCS Business Systems are embracing the current climate and welcoming change, growth and some new superheroes along the way. Coming through the other side of these strange times, the IT support company have not only adapted to the new way of working but they’ve done this while welcoming two new members to the service desk team, an additional field engineer as part of the technical team and an account manager to help with the company’s customer first focus. PCS first formed over 25 years ago and now boasts an established office in Kettering and over 50 staff members. The new team members have been brought in to help manage the growing demand for IT support and services. Kirsten, the addition to the account management team is dedicated to helping and advising customers as well as building relationships with new businesses. Kirsten has had years of experience in the IT industry, so if you’re based in Milton Keynes or the surrounding areas, give her a shout, she’s happy to get to know new people, she’s a
The Queensbury partners
HELPING NEW IDEAS HATCH fan of a socially distanced cuppa! The newest member of the technical team, Adam, joined the IT company in the summer of 2021 as a field engineer. When he’s not working on the servers of a very famous F1 team, you can find him at customer sites helping their cloud journey and remote maintenance work. PCS are always on the lookout for experienced team members to join their ever-growing team of superheroes. They pride themselves
on their friendly, approachable nature. Likewise, local businesses feel free to talk to the new (and old) recruits! Visit: www.pcs-systems.com Call: 01536 532 900
GOSH! FOOD SNAPPED UP IN DEAL WITH PORTUGUESE BRAND SONAE Manufacture of natural plant and vegetable based food products Gosh! Food Ltd has been acquired by Sonae, the owners of a Portuguese supermarket chain.
The Portuguese business operates worldwide across various industries, including owning the largest supermarket chain in the country.
William Topp, marketing manager, at Gosh! Food Ltd said: “This is an exciting prospect and will help to facilitate our ambitious plans for growth, with a partner ‘THIS IS AN that shares our values EXCITING on sustainable development. PROSPECT AND “We believe this WILL HELP TO acquisition will FACILITATE OUR enable us to be AMBITIOUS more involved with PLANS’ the local community than ever before, including providing future employment opportunities and giving back through supporting local charities.” The Gosh! brand has also been recognised for its healthy, plantbased food, with multiple winnings at the Nourish Awards. Gosh! attended the virtual award ceremony, scooping the silver prize for Smokey BBQ Snack Bites and gold for Veggie Cocktail Sausages in Snacks and Food to Go. They also won bronze for Beetroot Falafel, silver for Moroccan Spiced Falafel, and gold for Sweetcorn and Quinoa Bites in Free From.
Award-winning consultancy services firm Queensbury is helping others thrive through its incubator programme. The Milton Keynes-based incubator programme, founded in 2019, provides a range of solutions and services to start-ups including a professional workspace at Queensbury’s Old Wolverton base, meeting rooms, mentoring and more. The incubator programme encourages business growth through building pragmatic business strategies as well as finding suitable investors for entrepreneurs if needed. This is particularly useful given that the Covid-19 pandemic has pushed so many people into entrepreneurship. The programmes have evolved to meet pandemic disruption. Queensbury’s business incubator houses some prominent start-ups including an award-winning, innovative breastfeeding hub which enables parents to breastfeed and express, in privacy and comfort, at work or on the go. During 2021, Queensbury has acquired a sponsor license which means that the firm can employ people from outside the United Kingdom. It also became a Home Office endorsing body which offers endorsement to innovative businesses, over a broad range of sectors, that want to set up in the UK. Queensbury offer a comprehensive program to help achieve your business vision and help crystallise your ideas. It provides a preaccelerator and accelerator programme as well as the incubator programme to help make your business ideas a reality. Visit: www.thequeensburygroup.com
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CHAMBER BUSINESS PARTNERS
BUSINESS PARTNERS
Chamber Business Partners are an exclusive group of influential companies from within the Milton Keynes Chamber membership. There are three levels of membership – Silver, Gold and Platinum
A MODERN NEW LOOK TO MATCH THE WAY dbfb DOES BUSINESS Managing director Simon Pickering
Communications specialists dbfb have unveiled a major company rebrand. The rebrand comes after the company celebrated 21 years in business and significant growth in both its local SME and wider Enterprise markets. dbfb pride themselves on their customer service and providing solutions that are designed to keep their customers connected, talking, mobile, secure, and supported. They cut out the technical jargon to provide more clarity than their competitors. The decision to rebrand has followed five years of successful business growth, ‘WE ARE DRIVEN seeing annual BY OUR PEOPLE, revenues increase evolving and from £2.5m to BELIEVING THEY adapting to £8.5m. ARE WHAT MAKE change. We wanted The idea US dbfb’ the brand to be behind the new more in keeping with look and feel is to the business we are match the way dbfb today, reflect some of the do business, and to help significant customers we customers to easily source partner with and allow us to the right solution to suit their challenge our competitors in the business needs. The new look is still marketplace.” recognisable as dbfb but is more One of the biggest changes to modern and brighter to match the come from the rebrand is the firm’s vibrancy of dbfb’s team. brand-new website, to improve the Managing director Simon digital experience for customers. Pickering said: “We are driven by dbfb prides itself on the our people, believing they are what personable service that they offer make us dbfb – fun, friendly, to their customers, and this will passionate, experts in our sector continue with the ‘pick up the and a belief in delivering phone and speak to an expert’ outstanding service. And as a approach. The website simply result, how we look, sound and complements and enhances their behave should reflect all of this. service offering, by providing their “Our rebrand isn’t about customers with more contact changing who we are, it’s simply us 12 inbusiness DECEMBER 2021/JANUARY 2022
dbfb team celebrating the company rebrand
options, including live chat functions and call back requests. This flexible, open, and modern service approach enables customers to get in touch with dbfb, the way that works for them. Often competitors focus on how good their business is via their website and how they deliver the best solution for the customer, rather than focusing on how they can help the customer resolve their business challenges. Their simple,
yet successful approach to business is now mirrored in their website. Simon added: “Whether our website is the first thing prospects, or our customers see, or the last, we want their experience to be memorable and helpful – like us! The new website places greater focus on the customer and what they need from us.” To see the new branding in action, visit www.dbfb.co.uk
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‘IF YOU’VE NOT SEEN IT BEFORE, ICE HOCKEY IS A LIVELY, ENTERTAINING NIGHT OUT’
Hannah White at the awards
HANNAH IS A NATURAL LEADER An emerging leader in the Milton Keynes business community is celebrating after winning a prestigious award. Hannah White, marketing manager at Naturally Tribal Skincare, was named Young Business Person of the Year at the SME Milton Keynes and Buckinghamshire Business Awards. She joined the company as an intern just two years ago, and is now a highly valued member of the team. During this time, Hannah has led the revamp of the entire brand, overseen the formulation of new product ranges, launched a new website and secured a meeting with luxury retailer Harrods. The meeting ultimately led to Naturally Tribal being stocked in Harrods Beauty in Milton Keynes. “I can frankly say that without Hannah, as a business we would not be where we are today,” said Shalom Lloyd, founder of Naturally Tribal Skincare. “She continues to amaze me with her love and drive to empower rural women in Africa who although she has not met face to face, continues to champion and fly their flag. “Hannah’s passion to do the right thing, to innovate, her resilience, tenacity and patience sets her apart as an amazing young businesswoman who has a bright future.” Naturally Tribal Skincare Ltd create natural skincare products for the whole family without the use of synthetic chemicals. They import personally selected natural ingredients from Africa for research, testing, formulation and manufacture in the United Kingdom. The end products are beautifully packaged for global distribution and export whilst empowering African women in the process. Visit: naturallytribalskincare.com
ENJOY A NIGHT ON THE ICE AND SUPPORT YOUR TEAM Local ice hockey heroes MK Lightning are encouraging Milton Keynes firms to support their team. All In Black Milton Keynes Lightning play every weekend from September to April at Planet Ice in Central MK. Games last around two and a half hours, and have two intervals for you to grab a drink and some food with lots of options available in the arena. MK Lightning’s Tom Roberts said: “It’s one of the best nights out in the region and the perfect way to recognise and reward your staff, entertain clients and
meet new people. If you’ve not seen it before, ice hockey is a lively, entertaining night out with fast, physical action on the ice and a great atmosphere off it.” There are a multitude of ticket options. Shared season tickets and group discounts are available, as well as VIP and hospitality options. Partnership opportunities could see your brand advertised to around 1,500 people a week at matches. Visit: mk-lightning.co.uk/chamber
STANAIR ANNOUNCES PROMOTION Stanair has announced the promotion of its engineering manager, Ben Walsh, to that of technical director. Stanair Industrial Door Services Ltd was first established in 1974 to provide 24-hour reliable repairs to industrial and commercial doors. Since then, the company has grown and grown, thanks to its reputation for quality, highly qualified engineers and commitment to every member of the Stanair team. Ben is the latest example of how the company encourages its staff to succeed and progress within their chosen career. Ben’s story with the company began all the way back in 1995 when he joined as a trainee engineer. He became a lead engineer, and then was promoted to engineering manager before ultimately becoming technical director. Ben’s new role requires him to inform the directors of any new developments in the industry, oversee the training and progression of the engineers and to ensure that they become ‘the best they can be’. He aims to achieve this last aim
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through constantly reviewing training needs, being on-call to offer advice and support and even building their confidence through a mentoring system. David Wood, managing director, said: “Ben loves being part of the Ben Walsh
Stanair family and he can’t wait to see what the future brings. We can’t either. Well done Ben. We couldn’t be prouder of all that you have achieved. You are not only a talented engineer but also a brilliant leader.”
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BUSINESS REPORT
DECEMBER 2021/JANUARY 2022
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GOING GLOBAL
GOING GLOBAL The Chamber’s INTERNATIONAL TRADE TEAM can help you navigate your way through all of the regulatory procedures and documents that you’ll need for successful international trading
CHAMBER TRADE TEAM EXPANDS The Chamber’s award-winning international trade department has welcomed new international trade coordinators to its team. Janice Wright, who worked in the department for many years before taking a short break, returned this summer. Together the team, which also includes international trade executive CDS Raphael Tomy and international trade coordinator Vikki Hooton, has more than 15 years of experience and on average helps 150 businesses with their international trade needs every month. Deputy chief executive Julie Maclennan said: “We were thrilled to
welcome Janice back to our team – she has so much knowledge and experience when it comes to international trade which is hugely appreciated by our members. “We are also delighted to announce that we are recruiting other new members to further strengthen the team.” The team has been appointed as an official delivery agent for ChamberCustoms which delivers a customs declaration service (CDS) for UK importers and exporters. The team’s certification and legalisation services also cover Certificates of Origin, HMRC preferential trade documents such as
Raphael Tomy and Janice Wright
EUR1s and ATA Carnets, documents for the Foreign and Commonwealth Office and consular work. It also offers a letter of credit service, a buddy scheme to pair members up with other relevant members, a drop-in service for on the spot advice, credit references on
international companies, a translation service and export skills and trade training courses. If you’d like to know more about how the Chamber’s international trade team can help your business call 01604 490490.
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Follow us on social media and take a look for yourself! T: 07462 927126 E: theboxedbakery@outlook.com W: theboxedbakery.wixsite.com/theboxedbakery 16 inbusiness DECEMBER 2021/JANUARY 2022
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INBUSINESS
DECEMBER 2021/JANUARY 2022
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TALKING BUSINESS
SPEARHEADING EMPLOYER ENGAGEMENT AND DRIVING THE IMPORTANCE OF SKILLS In a pioneering effort to close the skills gap, Anna Clarke, newly appointed group director: employer engagement and partnerships at Milton Keynes College, discusses an innovative project designed to put employers at the heart of the curriculum. Anna Clarke
Skills shortages are currently creating huge challenges for business leaders across the UK, with organisations across all sectors struggling to find workers with the right expertise. Recruiting for vacancies is taking longer than ever, as company directors continue their futile searches for viable new starters. So, it is fortunate that Milton Keynes College Group has just appointed its first group director: employer engagement and partnerships, Anna Clarke, to bring all employer facing areas of the college in one place. This means that college apprenticeships, skills training, work experience and commercial outlets will become even more accessible to a wider range of employers. One of the most exciting new aspects of the college’s offer is the strategic development fund project. Sponsored by the Department for Education, this project, one of only six in the country, will provide innovative solutions for employers to engage with the skills delivery sector in Milton Keynes. If successful, it’s expected to be rolled out nationally, redefining national skills policy. Anna said: “This appointment is really exciting for me and I’m very proud to be spearheading the growth of employer engagement in Milton Keynes. Thanks to work already put in here at the college, there is a strong and growing awareness among employers about how we can help fill those yawning skills gaps. “Business is more engaged with curriculum design than ever before and we’re shaping fairer 18 inbusiness DECEMBER 2021/JANUARY 2022
futures to provide the talent pipeline so essential “We think it’s important for employers to tell us for prosperity.” what they want us to teach, tell us what skills they The college already have their own team of are looking for,” said Anna. “We want to ensure the local area has the skills that it needs. external engagers, working with Milton Keynes “It’s always very difficult when the world of businesses and communities, discovering their pain points, finding incredible opportunities and academia meets the outside world because they creating a community feel about learning. are looking for different things. There are “Everything we do is for our synergies and partnerships that can work but the communities,” said Anna. “Learning challenge lies in building a bridge between communities and business the two. communities. “A lot of my job is marrying the two “If we want MK to continue together and growing those talent to be a vibrant place to do pipelines.” ‘THE BEAUTY OF business and have the The new strategic development MK IS THAT THE economic growth it deserves, fund will fundamentally test how ECONOMY IS we need to understand how the skills system works, moving ALIVE HERE’ from a traditional awarding body to prepare for that, understand what businesses model to something more flexible need and deliver that through and accommodating for both our students. It’s about employee and employer. collaboration and creating that Anna will be pivotal in implementing key community. commitments in the group’s strategic plan “The beauty of MK is that the economy is alive including driving aspirational, innovative and here. There’s a will and a want to achieve.” student-focused educational experiences, In the past five years, working as head of developing meaningful partnerships to grow the apprenticeships and director of employer organisation’s influence and create opportunities engagement, Anna has overseen growth in and to deliver the skills needed by employers to apprenticeship opportunities in the city of 165%. aid productivity, all under the rallying cry of She regularly invites local business leaders into Building Fairer Futures for all. the college to speak to the students, host In February next year, the college will open a masterclasses and consider students for work brand-new business centre at the Chaffron Way placement opportunities. campus, in which employers will be able to access
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Employer engagement and partnerships team
training courses, artificial intelligence equipment and student workers. Anna said: “Businesses can come in and learn and we can put our students alongside them so the companies can benefit from the fantastic ideas that come from new talent. “With local businesses using the business centre frequently, we hope to start to achieve that connected world where employers are able to access the skills they need as well as encourage our students to get involved. In the longer term, we can learn from the employers and push that knowledge lower down into the school system to influence students a lot earlier in their educational career.” The introduction of artificial intelligence and knowledge of modern technology is also significant for the skills shortage, according to Anna. She said: “We need to prepare Milton Keynes businesses for the world of artificial intelligence and big data and what that can do for businesses. In the event of us running out of skills or out of people to fill those skills shortages, how can we use AI and data to make change.” In the meantime, the college aims to bridge that skills gap with innovative, emerging talent and to do this they embed all the fundamentals of being a good employee into their learning. “We recognise that we are a steppingstone to greater things,” added Anna. “We see our job as part of helping our students to make their career decisions and make that next step.”
FACTFILE: MILTON KEYNES COLLEGE COMPANY BACKGROUND: “Milton Keynes College opened in 1982 and in the last 10 years alone has taught over 57,000 learners. Our students have ranged from school leavers coming to us after their GCSEs to adults gaining professional qualifications, access to university or refreshing their technical skills.” COMPANY DESCRIPTION: “We are proud to offer an open and inclusive education experience to learners of all levels and backgrounds, with over 3,000 16-18 year olds currently studying with us and a total student population of over 8,000. “We are very unique in that we are the only further education college in Milton Keynes. Our nearest competitors are Bedford and Central Bedfordshire. It’s a very energetic place, there’s a real buzz about the college. “The college group consists of the college itself, across two campuses, as well as prison serves staff in 17 high security prisons across the country, delivering education.” JOINING THE CHAMBER: “The Chamber is an integral part of that vital local community where business meets the rest of the world. They are like us, they have a lot of solutions they can offer an employer. By collaborating together, we can bring a whole suite of options to an employer.”
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IN THE SPOTLIGHT: RECRUITMENT & HR
IN THE SPOTLIGHT
This issue’s spotlights are on the RECRUITMENT & HR and HEALTH & SAFETY sectors in Milton Keynes.
SILVER AWARD FOR HR FIRM DIRECTOR Angela Rhodes, director of Buckinghamshirebased HR consultancy, Crispin Rhodes, was crowned the silver winner for Business Woman of the Year in the SME Buckinghamshire Business Awards 2021. The award is the second win for Angela this year, as Crispin Rhodes was the first ever recipient of the Kudos Award in the Breathe HR Awards 2021. Angela founded the consultancy firm over 24 years ago and has successfully supported SME clients across Buckinghamshire with practical and expert HR advice and guidance ever since. Last year, the firm was acquired by Midlands-based HR consultancy, HR Solutions, broadening the range of services available to Crispin Rhodes clients, including Payroll and Health and Safety. In addition to growing the Crispin Rhodes business, Angela has also dedicated much of her life to supporting various charities and is chair of
the Oasis Project (The Gambia) which fundraises for the Starlight School in Bakau. Angela said: “I’m delighted and honoured to win the Silver Award for Business Woman of the Year, especially after being up against spectacular competition. Buckinghamshire is a hub for SMEs and entrepreneurs, and as Crispin Rhodes fast approaches its 25th year in business, I am grateful to have partnered with so many organisations to support them ‘I’M DELIGHTED with HR advice and guidance. AND HONOURED “The past 12 months have TO WIN THE SILVER been unique in many ways and we were delighted to AWARD FOR enter a partnership with HR BUSINESS WOMAN Solutions to further strengthen OF THE YEAR’ our offering to our clients.” Visit: www.crispinrhodes.co.uk
Angela Rhodes
EAC ADDS TEMPORARY DIVISION TO OFFERING After outstanding success in 2021, EAC Consulting Group have added to their offering by establishing a temporary recruitment division. This complements the recruitment consultancy firm’s thriving permanent division and offers clients a full-service recruitment approach. With award wins for Best Specialist Recruiter and Best Customer Service at the SME Enterprise Awards, accompanied with finalist appearances for Service Excellence and Best Customer Service at the Buckinghamshire SME Awards in 2021, this move aims to build upon EAC’s service led reputation. Director Harry Alston said: “We are confident the addition of a temporary offering will further add value to our clients and candidates, as we look to match great talent with their ideal roles across Milton Keynes and surrounds. In the past we have had several trusted and loyal clients come to us for temporary assignments, so it is great to now be able to offer them short term solutions.” Since inception in April 2017, EAC Consulting Group have worked hard to position themselves as a ‘go-to’ local recruiter for businesses, across the Milton Keynes area, who are looking to add sales and office staff to their teams. This venture into the temporary side of recruitment indicates the next stage in the organisation’s growth. 20 inbusiness DECEMBER 2021/JANUARY 2022
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IN THE SPOTLIGHT: RECRUITMENT & HR
HIREFUL HELPS THE RETAIL AND HOSPITALITY SECTOR Recruitment company hireful have launched a brand-new programme offering free recruitment support to companies in the retail and hospitality sector. The Retail&Hospitality100 programme will include a twohour recruitment audit with hireful’s co-founder Adrian McDonagh, the use of the company’s applicant tracking system for 12 months and the use of its e-learning platform for 12 months, where you can access on demand training courses such as job advert copywriting, GDPR compliance and unconscious bias. Director Sean Maher said: “The whole team at hireful have been really grateful that we were able to remain open for business, working from home throughout the pandemic. For many retail and hospitality businesses that has not been possible and now they are reopening they are faced with new challenges, many of which are staffing/recruitment related. We really wanted to offer a helping hand.” The campaign follows the company’s popular help100 programme, which offered free recruitment support to 100 charities and not for profit organisations. Sean added: “We really wanted to support some other businesses and organisations that have had a tough time recently due to the pandemic. We also love getting to work with new businesses, show off the services we provide, and we hope that after seeing what a great bunch we are, they’ll choose to work with us long term.”
‘WE REALLY WANTED TO SUPPORT SOME OTHER BUSINESSES AND ORGANISATIONS’
For more information on the Retail&Hospitality100 programme and to save your space visit: recruitbetter.hireful.co.uk/retail-hospitality-100-programme
NEW CHALLENGES FACING THE RECRUITMENT INDUSTRY The past 22 months have been a testing time for many organisations, who have had to navigate their way through the fear, struggles, and uncertainty brought to us by a major world pandemic. 2020 was the toughest year to date for WSR Ltd. Managing director Sheelagh Ratcliffe said: “Recruitment was just a word. Fast-forward to 2021 and the recruitment industry is now busier than ever; in fact, for the first time since records began, job vacancies topped one million as the economy started to recover from the pandemic. “2022 looks set to be another busy year for recruitment, however, we should now prepare for a new set of challenges as the very best candidates are being snapped up quicker than ever before, leaving employers at risk of being understaffed. This is a major concern for many businesses as they hope for some much-needed stability so they can focus on recovery and growth.” Sheelagh’s expert advice for businesses looking to recruit in 2022 includes being clear and concise about what you need from your next team member. Look beyond the CV to see how their skills are transferable to your requirements. She also suggests considering the right attitude and eagerness to learn over technical skills, which can often be taught. “Remember that you are also being interviewed,” added Sheelagh. “In the current climate, the best candidates are receiving between two and three job offers. “At the interview discuss the company's vision and show them how they will fit into the plan, thus giving them a clearly defined career path.” Established in 1997, WSR is an expert in the provision of Sheelagh Ratcliffe recruitment, human resources, and training services. DECEMBER 2021/JANUARY 2022 inbusiness 21
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IN THE SPOTLIGHT: HEALTH & SAFETY
ENSAFE CEO NAMED ON ‘ONES TO WATCH’ LIST Greg Kirkman, group CEO of Ensafe Consultants, has been named as one of this year’s Ones To Watch as part of The LDC Top 50 Most Ambitious Business Leaders programme for 2021. The programme, which is supported by The Times and now in its fourth year, celebrates the inspiring leaders behind some of the UK’s most successful and fast-growing medium-sized firms. Despite the challenges of the last 18 months, the Top 50 programme received a record number of nominations; more than 600 proving that ambition is alive and well. The Ones to Watch are the leaders that are destined for great things and are the driving force behind tomorrow’s mid-sized firms. They are growing businesses that are making a big impact on their customers and target markets, and will be the nation’s principal job creators over the years to come. Daventry-based Ensafe Consultants are one of the UK’s most trusted Environmental and Health & Safety Consultants. Ensafe provide an end-to-end-service from building surveys through ground and air analysis to health and safety training. With five regional offices Ensafe provide a local service with national reach and seeks to ensure people leave their workplace in the same condition as they arrive. Greg Kirkman, group CEO of Ensafe Consultants, said: “Ensafe Consultants has ambitious growth plans and it’s great to be recognised by LDC. We have a great team of analysts and scientists, delivering an unrivalled service, who have stayed with us during extremely challenging times. We are excited for the next few years as we ‘WE HAVE A continue to deliver safe workspaces for our growing client base.” GREAT TEAM OF LDC’s John Garner added: “The last ANALYSTS AND 18 months have presented challenges that none of us could have foreseen, but SCIENTISTS’ despite everything, it’s fantastic to see that so many business leaders many have achieved some truly remarkable things. This year’s Ones to Watch group epitomises that fighting spirit and have truly impressed the judges with their stories of growth and ambition. Congratulations to all those featured and we look forward to seeing their continued success and impact, and contribution the broader UK economy.” You can find out more information on this year’s Top 50 Most Ambitious Business Leaders programme here: bit.ly/3Ar1mt3
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IN THE SPOTLIGHT: HEALTH & SAFETY
MENTAL HEALTH FIRST AID COURSES NOW AVAILABLE A.J. Yates delivers a training session
AJMH Limited has extended its portfolio and added physical first aid to its range of mental health first aid courses. Mental health first aid is a great way for businesses to improve the mental health and wellbeing of staff, but it is not currently mandatory in the workplace – unlike First Aid at Work (FAW). Owing to the number of enquiries for FAW training, lead trainer A.J. Yates, who has over 40 years’ experience as a volunteer for St John Ambulance, and a Post Graduate Certificate in education from Oxford Brookes University, is now accredited to deliver courses from basic life support through to the level 3 First Aid at Work qualification. A.J. said: “I’m looking forward to being able to deliver FAW courses for AJMH Limited as the subject has been a passion of mine since childhood, and I know first-hand the difference that prompt action can make to somebody’s life.” Discounted prices are available for Chamber of Commerce members – more information and contact details are available via the AJMH Limited website: ajmh.co.uk
GUIDING FIRMS THROUGH THE PANDEMIC A health and safety consultancy has been inundated with companies looking for advice on how to navigate the tricky terrain of hybrid working. European Health and Safety Consultants, which recently celebrated its 30th anniversary in business, has been contacted daily for guidance on the changes brought about by the pandemic. The upsurge in work has led to growth throughout the specialist firm, with new contracts signed and a recruitment drive planned before Christmas. Managing director Beckie Staincliffe said: “We have been working closely with HR and facilities management ‘THE UPSURGE staff across the country to find the IN WORK HAS best way to bring employees back to work safely following the LED TO GROWTH easing of Covid-19 restrictions. THROUGHOUT We have also helped firms to THE SPECIALIST understand the changes and FIRM’ provided new home working assessments. “It is vital for employers to ensure they have all necessary policies, procedures and risk assessments in place to provide a safe working environment for all.”
SAFETY GLOVES BACK IN STOCK ASAP UK has announced that availability of its X-TRA Thick TGRIP Nitrile gloves, which are designed for the most challenging conditions, are again available to buy ex-stock from the company’s UK distribution partners. The gloves are extremely popular in the automotive sector and in many heavy-duty industrial applications. The X-TRA Thick T-GRIP gloves have a diamond texture, which channels away fluids for superior grip in hazardous conditions; the gloves are virtually impenetrable and highly resistant to chemicals. Madan Natarajan, general manager at ASAP UK, said: “We have worked very hard to minimise the disruption to the supply of these very popular gloves, but it has been hard as we have necessarily focused on meeting the needs of the medical sector during the pandemic; I am delighted to say they are now back in stock.” In addition to superior protection, the gloves are powderfree, reducing the chances of allergic reaction - and they are food safe, having been tested in accordance with EU Standard 1186. ASAP experienced severe disruption in supply during the pandemic, as the company globally focused on meeting the unprecedented demand for PPE, but this has now been overcome and supply is now back to full capacity. All ASAP’s gloves are manufactured, inspected and packaged with no direct skin contact; they go straight from machine to box. This is vital in an industry where hygiene control is critical. The company also manufactures Medical Grade (Type IIR) face masks. Visit: whyasap.co.uk
Beckie Staincliffe
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TRAINING & EVENTS
TRAINING & EVENTS MANAGEMENT AND PERSONAL DEVELOPMENT LEADING BLENDED TEAMS Date: Cost:
1 December (half-day) Members: £140 + VAT Non-members: £180 + VAT Leadership in any context is challenging and leading teams in a remote world is not always easy, but don’t panic! This course will explore the four key strategies that are most effective and what kind of leaders succeed most often in remote and onsite environments.
SUCCESSFUL SUPERVISORY MANAGEMENT Date: Cost:
18 & 19 January (two-day) Members: £458 + VAT Non-members: £598 + VAT The transition from team member to team leader is one of the most challenging. These pragmatic workshops teach you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff and is vital training for anyone about to become a supervisor.
ILM ACCREDITED MANAGEMENT DEVELOPMENT PROGRAMME Date:
20 January (half-day) scheduled modules Cost: Members: £2,099 + VAT Non-members: £2,599 + VAT This comprehensive programme, delivered over nine modules, is essential for anyone who needs to increase their management skills, improve their leadership skills and boost their confidence in managing and developing others.
EFFECTIVE APPRAISAL SKILLS Date: Cost:
20 January (one-day) Members: £229 + VAT Non-members: £299 + VAT Appraisal is a key part of performance management. It offers a regular opportunity to provide people with constructive feedback about their performance and to set objectives both for achieving their task and for further developing their capability. The significant increase in home working due to Covid-19
TRAINING COURSES Call the Training Team for more details on 01908 733082 or email training@chambermk.co.uk
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and a change in work practices, has made it even more important to maintain contact and give people feedback. A key factor is to have more frequent reviews, perhaps monthly, and to include additional skills for remote working.
MANAGING YOUR WORKLOAD Date: Cost:
25 January (one-day) Members: £229 + VAT Non-members: £299 + VAT Take a day to reassess the purpose of your role and how to achieve key tasks. Look at ways to manage less productive tasks and then pick up lots of tips and techniques to help make things run more smoothly. Take away a list of practical tasks and habit changes that you know will make a difference to the way you work.
INTERNATIONAL TRADE TRAINING IMPORT PROCEDURES (INCLUDES IP/OP) BCC ACCREDITATION *2 MODULES Date: Cost:
15 December (one-day) Members: £299 + VAT Non-members: £369 + VAT This course provides an overview of the end-to-end import process and reviews all the areas that would be applicable to a new supplier, to include country and supplier risk, payment risk etc. It will review documentation requirements and how to ensure goods are imported successfully to include duty payments and an overview of the available Special Procedures.
HEALTH AND SAFETY HEALTH AND SAFETY FOR THE SMALL BUSINESS Date: Cost:
31 January (one-day) Members: £229 + VAT Non-members: £299 + VAT To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. A toolkit of information to take away and apply to their own business for owners, directors and managers for any small business with specific responsibilities regarding to
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managing and coordinating health and safety, does not require prior knowledge or understanding.
SALES AND MARKETING EFFECTIVE FACE TO FACE MEETINGS Date: Cost:
12 January (one-day) Members: £229 + VAT Non-members: £299 + VAT Whether you are meeting your clients face to face or running sales meetings via Zoom it’s important to get an understanding of their issues/problems, effectively demonstrating how you can help them and ultimately close to win the business. How effective are yours? Are you winning business? If not, this is the workshop for you!
LINKEDIN FOR BUSINESS Date: Cost:
13 January (half-day) Members: £140 + VAT Non-members: £180 + VAT
Utilise LinkedIn to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients. Learn how to search effectively, use the reminder feature, are you publishing on LinkedIn and so much more. This is an interactive workshop to learn how to use LinkedIn as a marketing and business development tool.
SOCIAL MEDIA MARKETING Date: Cost:
27 January (one-day) Members: £229 + VAT Non-members: £299 + VAT This practical session will show how social media feeds into your company’s business and communications objectives, and how to gain the most mileage out of the marketing budget! This is ideal for all personnel looking to develop an understanding of how social media can be utilised to its full potential as an essential marketing tool.
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TRAINING & EVENTS The CHAMBER EVENTS TEAM has worked hard to adapt and deliver a new format of events, increasing the range and availability of our schedule.
EVENT IN FOCUS FESTIVE CHARITY LUNCH A festive feast and prize draw will raise much-needed cash for deserving causes at the Chamber’s Festive Charity Lunch on Thursday 9 December. Northamptonshire Chamber and Milton Keynes Chamber will host their annual Christmas event from 12pm to 2pm at the Northampton Marriott in aid of Chamber Charities of the Year, Northampton Hope Centre and Age UK Milton Keynes. Chamber members will enjoy a delicious two-course meal, featuring a traditional turkey dinner, included in the £25 plus VAT ticket price. There will also be the ever-popular raffle and plenty of opportunity to network with fellow Chamber members. Places are limited. Book yours today on 01908 733082.
INFORMATION TECHNOLOGY INTERMEDIATE EXCEL Date: Cost:
25 January (half-day) Members: £200 + VAT Non-members: £230 + VAT If you’re ready to go beyond a basic understanding of Excel, then this is the course for you! Our trainer will share with you the tools and techniques needed to really add value to your systems. This course places great emphasis upon the importance of understanding how the programme works rather than simply learning how to perform a range of functions.
Open courses & bespoke training sessions on all Microsoft packages at all levels are available. Call Milton Keynes Chamber’s Training Department on 01908 733082 for details.
FORTHCOMING EVENTS NEXT GENERATION – YOUR DIGITAL FOOTPRINT (ONLINE) Date: Time: Cost:
24 November 2021 3.30pm - 4.30pm Free (Members only)
MEET THE NEIGHBOURS – COVENTRY & WARWICKSHIRE CHAMBER (ONLINE) Date: Time: Cost:
30 November 2021 10am - 11:15am Free (Members only)
NEXT GENERATION – SANDWICH SOCIAL (ONLINE) Date: Time: Cost:
11 January 2022 12.30pm - 1.15pm Free (Members only)
BUSINESS AFTER HOURS Venue: The Cock Hotel, 72-74 High Street, Stony Stratford Date: 19 January 2022 Time: 5.30pm - 7.30pm Cost: £10 + VAT Members and non-members
NEXT GENERATION – SANDWICH SOCIAL (ONLINE) Date: Time: Cost:
8 February 2022 12.30pm - 1.15pm Free (Members only)
SPEED NETWORKING, Venue: Date: Time: Cost:
Novotel Milton Keynes, 8 February 2022 11:00am – 1:00pm £15 + VAT Members and non-members
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MEMBER ZONE
MEMBERZONE Latest news from MILTON KEYNES CHAMBER MEMBERS including award wins, relocations, appointments, new contracts, member profiles, mergers, company expansion plans, sponsorship deals and business success stories
Students playing petanque
IN PERSON CLASSES RESUME AT SCHOOL A French school for adults, based in Milton Keynes, has reintroduced face-to-face learning. Alliance Francaise in Stony Stratford, brought back in person learning in September, with a celebratory game of petanque in Bancroft Park. Complete beginners can sign up for Friday evening classes from 6pm-7.30pm. Those who would prefer to continue with online learning can do so too. For more information email director@afmk.co.uk or call 01908 562151.
TOWERGATE INSURANCE TAKES ON CHALLENGE FOR WILLEN HOSPICE Colleagues at Towergate Insurance in Milton Keynes covered more than 500 miles to raise money for fellow Chamber member, Willen Hospice. Over the course of two months, a 10-strong Towergate team took part in the office fundraiser, walking, running, swimming and cycling to cover as many miles as possible – collecting more than £1,000 in the process. Willen Hospice is the only adult care hospice in Milton Keynes, run by local people for local people, delivering calm, compassionate care.
sector they are in. The popular charity provides specialist palliative care to Towergate area director Rob patients, in a friendly, Pollard said: “We are peaceful delighted to be able to environment, support such a ‘WE ARE helping them fantastic local DELIGHTED TO BE and their loved charity and are ones to really proud to be ABLE TO SUPPORT make the most working closely SUCH A of their time with another FANTASTIC LOCAL left together. Chamber member The Towergate too. CHARITY’ team specifically “The team were tailor and develop dedicated and commercial insurance motivated, as always, solutions to meet the needs of which led to such a brilliant their client’s business, whatever amount of money raised.”
MEDIEVAL OPEN DAY CELEBRATES HERITAGE As part of this year’s Heritage Open Days, Milton Keynes City Discovery Centre held their well-loved Bradwell Abbey Medieval Open Day. Visitors enjoyed discovering more about the site’s history, with a medieval encampment, plays, weaponry demonstrations, juggling displays, pop-up exhibition and tours of their fourteenth century Chapel of St Mary. Director of MKCDC Dr. Noel James said of the event: “It was so wonderful to see visitors step back in time with such joy and energy! What a fabulous day. Thank you to all the contributors and the MKCDC team for all their hard work and dedication.” The team are now working towards their latest project, which will see them harness the haunting power of the Cathal Smyth (formerly of Madness) song, ‘You Are Not Alone’, and will aim to unite families and friends who have been isolated and kept apart by Covid-19. Made possible thanks to funding from Bradwell Parish Council, MK Council and The National Lottery Community Fund, the team are working with a diverse range of organisations and schools to form a community, massed choir. The project culminates with the Angels at the Abbey event, on the 5 December, where visitors will be able to see the livestreamed musical performance alongside the premiere of a ‘making-of’ documentary. There’ll also be the chance to shop from local craft suppliers for unique Christmas gifts and enjoy festive food in the historic grounds of Bradwell Abbey. Follow MKCityDiscovery on Twitter, Facebook or Instagram for booking details. 26 inbusiness DECEMBER 2021/JANUARY 2022
Performers and visitors at the Bradwell Abbey Medieval Open Day
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HELP IS AT HAND FOR REFUGEES MK Community Foundation and Milton Keynes Council have partnered up to deliver an appeal aimed at supporting the people who are starting new lives here in Milton Keynes under the refugee settlement programme. The appeal aims to ease the hardship, isolation and settlement caused directly or indirectly by the Afghan Crisis for refugees planning to settle in Milton Keynes. Local groups can help welcome the vulnerable refugees to our community through food and clothing, education and employment, language skills, physical and mental health support and overall integration into the wider community. Milton Keynes Community Foundation are the leading grantmaking charity in Milton Keynes and have in depth knowledge and expertise in delivering appeals and
distributing funds. This past year has seen the foundation deliver over £1m of funding through their Covid19 response appeal to local charity groups that were working hard to support vulnerable people through the pandemic. Ian Revell, CEO of Milton Keynes Community Foundation, said: “Imagine being thousands of miles away from everything and everyone you know, imagine fleeing your home country as a last resort and having to leave everything behind in order to protect yourself and your family. This is the terrifying reality that these people have had to face.” The appeal is live now. Any donation is greatly appreciated and will go to supporting these refugees in their new life. Show your support at: www.mkcommunityfoundation.co.uk
NEW ROLE FOR HUGO AT ROBINSON & HALL large scale development opportunities Land and property professionals Robinson & Hall has appointed Hugo across multiple sectors, particularly in the Bryan (pictured) as assistant hospitality and care sector. development surveyor. Hugo said: “I enjoy the He studied at Harper rollercoaster of the Adams University gaining development game and the ‘I ENJOY THE excitement gathered when a degree in Rural ROLLERCOASTER a large deal successfully Property Management. comes together.” During his placement OF THE Hugo looks forward to year Hugo worked for DEVELOPMENT working within the Land Pilkington Farms GAME’ Sales and Strategic Partnership and Fisher Development team on German. He then worked developing his skills, while for Harvard Knight and studying towards his APC Harvard Knight Construction as submission. land and planning manager, working Outside of Robinson & Hall, Hugo enjoys within the development and construction team. nice food, wine making, travelling, skiing This involved liaising with clients, and sailing. agents, landowners, architects, planners and councils to develop and construct Visit: www.robinsonandhall.co.uk
GOLD AWARD FOR FINANCE FIRM
Tony Byrne and Cholpon Djanuzakova, directors at Wealth and Tax Management
Milton Keynes-based independent financial advisers Wealth and Tax Management scooped the gold award for service excellence at the recent Milton Keynes and Buckinghamshire SME Business Awards. This is the fourth time in a row that the company has entered the awards and the fourth time it has won one of the categories, winning a different one each time. The firm is a multi-award-winning company that is currently ranked as one of the top 100 firms of financial advisers in the UK by Citywire/New Model Adviser.
Founder and managing director Tony Byrne said: “I am delighted to accept this award. As a boutiquesized firm of independent financial advisers and wealth managers in Milton Keynes, such awards mean a lot to us. This award in particular demonstrates the commitment we have to service excellence and shows what a great, hardworking team we have, who go out of their way to put clients at the heart of everything we do. So many thanks to my team.” Winning this award qualifies Wealth and Tax Management for the National SME Business Awards; a gala awards ceremony at Wembley Stadium in December.
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MEMBER PROFILE
MEMBER BENEFITS For full details of all the benefits available to chamber members, visit: www.chambermk.co.uk
CHAMBER FX Exclusive foreign exchange member package offering free health check, low transfer fees and free account opening. Key benefits include bank-beating exchange rates.
CHAMBER HEALTH PLAN NAME: Lisa Thurnell COMPANY: Go Car Charge Ltd JOB TITLE: General manager WHAT DOES YOUR ORGANISATION DO? Supply and install charge points for electric vehicles, both domestic and commercial.
Provided by Westfield Health, Chamber Primary Health Plan can give members cover from just £5.57 per employee, per month.
CHAMBER PROTECTION This includes four services: Chamber HR, Chamber Health & Safety, Chamber Legal and Chamber Tax. They include an advice line covering HR, employment law, legal, health & safety, tax and VAT, legal and health & safety documents and legal expenses insurance cover.
HOW DID IT ALL START? Tom Saevarsson of TS Electrical (Buckingham) Ltd saw the niche in the market for electric vehicles. As a friend and client of my own business, he asked me to join him in helping set up Go Car Charge and we haven’t looked back.
PRODUCT SPOTLIGHT
WHAT’S YOUR GREATEST ACHIEVEMENT SO FAR? In only a few months I have worked super hard to make great business connections, build relationships and secure contracts with developers and estate agents.
WHAT KEEPS YOU AWAKE AT NIGHT? Work, life and being a single mum - there is lots to keep my mind active.
WHAT HAS SURPRISED YOU MOST IN YOUR JOB? How much product knowledge I now have and what I have learnt about electric vehicles and electrics in general.
WHAT’S THE BIGGEST RISK YOU’VE EVER TAKEN – AND DID IT WORK OUT? Putting my own business on hold to start something new that I believe in. It is working out so far!
WHICH BUSINESS PERSON DO YOU MOST ADMIRE? There are so many, but my dad was a great business man and taught me so much. Unfortunately, he died before he could see what I have achieved and what I am going to achieve in the future.
WHAT ADVICE WOULD YOU GIVE TO SOMEONE STARTING OUT? Be prepared for long hours, lots of networking, reading and learning. If you are open to changes, ideas and working on and in the business, you can succeed at anything.
WHAT EXCITING PROJECTS IS YOUR ORGANISATION WORKING ON? We have some big commercial projects in the pipeline as well as subcontracting work for the big manufacturing companies of the EV world.
WHY DID YOU JOIN THE CHAMBER? I have known Simon since starting my own business and knew that when I started Go Car Charge that we had to become a member of the Chamber and be part of all the exciting benefits it has to offer. We are new, so I am looking forward to attending more events and making use of our dual membership.
Call: 01280 474200 Email: office@gocarcharge.co.uk Visit: www.gocarcharge.co.uk
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RAISE YOUR PROFILE Chamber Members have access to a wealth of marketing and media opportunities that can support your business to raise their profile, exposure, and brand awareness across the region. MEMBER2MEMBER OFFERS: Running a promotion or special discount? Submit your offer for promotion via our website on our dedicated Member2Member Offers page, to help push the services that your business provides. NEWS: Got a good news story you’d like to share? Submit your articles for publication via our website on our latest news page and social media platforms. TOP TIPS: Share your knowledge and expertise with the business community by submitting some top tips for publication via our website on our top tips page. DIRECTORY: Make your business visible and allow potential customers/clients to find your business through our online members directory. INBUSINESS: Shout about your business success by submitting an article for inclusion in one of our bi-monthly business magazines. EVENTS: Make connections and build relationships with businesses from across the region by accessing a range of Chamber events, exclusively for members. LOGO: Let people know you are part of a powerful network by accessing the Chamber member logo to include on your business’ website, email signatures and marketing collateral.
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MEMBER ZONE
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MEMBER ZONE BACKGROUND – TELL US A BIT ABOUT YOU! I am the general manager of the awardwinning restaurant, Hibiscus at Delapré Abbey. Before that, I studied Sport and Exercise Science at university in the hope that I would become a P.E teacher. And while I really enjoyed teaching, during university I worked for T.H.E hospitality where I caught ‘the hospitality bug’ and was introduced to the business environment. With a passion for quality food, wine, and service, I decided to put teaching aside and do something I love, so after finishing my degree I joined T.H.E hospitality full time as an event manager at the Northamptonshire County Cricket Club. WHAT DOES YOUR JOB INVOLVE? My job is to be responsible for the experience of the guests, including how to innovate our customer experience, service, beverage, and ambience. Each month I work with our wine supplier to create a wine flight to match our tasting menu created by our chefs. As a business we are conscious of the effect and legacy we can have on the planet and in our local community. The innovation we are most proud of is our unique model of profits supporting Delapré Abbey Preservation Trust, a fantastic charitable organisation, ensuring that the Trust can continue to support the local community, and that it is preserved and promoted for future generations. WHY DID YOU JOIN NEXT GENERATION CHAMBER? The Next Generation Chamber gives you a sense of community and I’m a firm
NEXT GENERATION PROFILE
NAME: Elliot Knight COMPANY: Restaurant Hibiscus
JOB TITLE: General manager
believer that when you know what’s going on in your community you can contribute in meaningful ways and be part of what’s going on. WHAT HAS BEEN YOUR FAVOURITE NEXT GENERATION CHAMBER EVENT AND WHY? I would have to say the sandwich socials. It’s provided an opportunity to connect with other young businesspeople in a relaxed environment which has been a little escape. These online events have grown my confidence and made me feel more self-assured when building relationships and networks with others. WHICH NEXT GENERATION CHAMBER MEMBER DO YOU ADMIRE? WHY? I must say both Sunny and Hannah. They both bring so much positive energy and
NEW MEMBERS Figure Loving Fashion LONDON 07514 600812 www.figurelovingfashion.com High end fashion apparel and accessories incorporating design labels and couture gowns via membership subscription Go Car Charge Ltd BUCKINGHAM 01280 474200 www.gocharge.co.uk Certified to supply and install EV charging points to commercial and domestic users Horwood House Hotel MILTON KEYNES 01296 722100 www.horwoodhouse.co.uk Hotel with food and beverages, spa and accommodation offering with events space
Square Media CORBY 03303 800630 www.squaremedia.solutions Your outsourced marketing team specialising in digital projects and marketing retainers giving your business the skillset of 10 marketing staff for less than the price of one! Strategic Relationships and Networks Ltd NORTHAMPTON 07901 913898 www.relationshipsandnetworks.co.uk Developing active and engaged networks to support businesses to increase sales, gain direct access to talent and create an army of brand advocates.
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provide lots of Monday motivation most days of the week which really lifts my mood and timeline. WHAT IS THE MOST IMPORTANT THING YOU’VE LEARNED FROM NEXT GENERATION CHAMBER? I have learnt that the hashtag #StrongerTogether is true! Through the Next Generation Chamber, I have been able to find and give solutions and valuable resources through this fantastic network. Instagram & Facebook: Hibiscusdining LinkedIn: Elliot Knight
NEXT GENERATION CHAMBER PATRONS
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