The latest comprehensive list of Chamber training courses and events

TRAINING & EVENTS

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GETTING THE MESSAGE RIGHT

DEVELOPING ASSERTIVENESS SKILLS

Date: 9 June (one-day) Cost: Member £229 + VAT Non-member £299 + VAT Most of us have at least one person in our life whom we cannot communicate as effectively with as we would wish to. When this happens, it stops us achieving our own goals, our team goals, and can leave us feeling inadequate, stressed, and angry. This course identifies the behaviour patterns that lead to these situations. It is a pragmatic course, built around action learning, enabling individuals to apply their own answers to their own communication goals.

HELPING DIFFICULT CUSTOMERS

Date: 14 July (half-day) Cost: Member £140 + VAT Non-member £180 + VAT We all know how hard it can be to handle difficult people. With many organisations automating their processes and procedures, customers are even more likely to become difficult when they finally get through to a person. They take their frustration out on the poor staff member who answers the phone, email, the tweet, or the Facebook post, and make it challenging for most staff to stay calm and deliver the level of service needed. This course teaches staff how to stay calm and deliver the level of service needed.

HEALTH & SAFETY

EMERGENCY FIRST AID FAIB

Date: 24 June (one-day) Cost: Member £229 + VAT Non-member £299 + VAT This course is for appointed persons, nominated First Aiders and those needing refresher training. Upon completion, participants will be able to take on the role of Emergency First Aider in the workplace. This course teaches the appropriate level of first aid required in low-risk businesses under the HSE 1981 legislation, delivered in line with the First Aid Industry Body (FAIB).

MENTAL HEALTH AWARENESS

Date: 16 July (half-day) Cost: Member £140 + VAT Non-member £180 + VAT This half-day course provides learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professional help.

INTERNATIONAL TRADE TRAINING

IMPORT PROCEDURES (INCLUDES IP/OP) BCC ACCREDITATION *2 MODULES

Date: 10 June (one-day) Cost: Member £299 + VAT Non-member £369 + VAT This course provides an overview of the end-to-end import process and reviews all the areas that would be applicable to a new supplier, to include country and supplier risk, payment risk etc. It will review documentation requirements and how to ensure goods are imported successfully to include duty payments and an overview of the available Special Procedures.

LETTERS OF CREDIT AND METHODS OF PAYMENT BCC ACCREDITATION *1 MODULE

Date: 15 June (one-day) Cost: Member £299 + VAT Non-member £369 + VAT This course is suitable for those working in International Trade who are involved in the management and presentation of Letters of Credit. The course provides an overview of all methods of payment when trading internationally to include the risks and benefits involved. Cost: Member £299 + VAT Non-member £369 + VAT Learn about the new Incoterm Delivery at Place Unloaded (DPU) –changed from Delivered at Terminal (DAT). We will guide you through what changes there will be of the current Incoterms, and how it will impact on your process and procedures. Post-Brexit International Trade Support training funding is available for SMEs. Visit: www.customsintermediarygrant.co.uk

MANAGEMENT AND PERSONAL DEVELOPMENT

LEADING TEAMS REMOTELY

Date: 8 June (half-day) Cost: Member £140 + VAT Non-member £180 + VAT This course is designed for leaders who need to manage a team or group of individuals remotely and ensure business continuity and engagement.

TRAINING COURSES

All Chamber training courses are currently delivered virtually in compliance with Covid-19 restrictions. Call the Training Team for more details on 01604 490490 or email

training@northants-chamber.co.uk

TRAIN THE TRAINER

Date: 29 & 30 June (two-day) Cost: Member £458 + VAT Non-member £598 + VAT To give staff who have recently been employed in a position of a trainer, or who are expected to train other staff in any areas such as procedures, skills, or other core functions such as customer service or health and safety, the ability and confidence to deliver first class training.

SUCCESSFUL SUPERVISORY MANAGEMENT

Date: 6 & 7 July (two-day) Cost: Member £458 + VAT Non-member £598 + VAT The transition from team member to team leader is one of the most challenging. These pragmatic workshops teach you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff and is vital training for anyone about to become a supervisor.

MANAGING YOUR WORKLOAD

Date: 13 July (one-day) Cost: Member £229 + VAT Non-member £299 + VAT Take a day to reassess the purpose of your role and how to achieve the key tasks. Look at ways to manage the less productive tasks and then pick up lots of tips and techniques to help make things run more smoothly. Take away a list of practical tasks and habit changes that you know will make a difference to the way you work.

SALES AND MARKETING

EFFECTIVE TELESALES SKILLS

Date: 8 July (one-day) Cost: Member £229 + VAT Non-member £299 + VAT An effective telesales call is not just about picking up the phone and ‘going for it’. To win business and achieve your call objectives it needs to capture your prospect’s attention, immediately build credibility and quickly develop a relationship. This workshop is designed to show you how to do this and by the end of the day the delegate will have the ability to make effective calls to achieve the desired outcome, sales or appointment.

LINKEDIN FOR BUSINESS

Date: 20 July (half-day) Cost: Member £140 + VAT Non-member £180 + VAT This workshop is designed for anyone looking to use LinkedIn more effectively for themselves and their business. Learn how to market yourself, increase your visibility and reputation and develop new business using the features of this fantastic social media platform.

INFORMATION TECHNOLOGY

Open courses and bespoke training sessions on all Microsoft packages at all levels are available. Call the Chamber’s Training Team on 01604 490490 for details.

The CHAMBER EVENTS TEAM has worked hard to adapt and deliver a new format of events, increasing the range and availability of our schedule.

EVENT IN FOCUS

The Chamber is delighted to launch Men’s Health Week from 14 to 18 June 2021, proudly sponsored by The Health Hub.

Everybody's mental health has been challenged by the lockdowns and insecurities of the last year and it's not over. As we emerge from what we hope will be the worst of the pandemic, questions, concerns and anxieties remain. How do we move forward?

Even before the pandemic, men's mental health was a cause for concern. There is a grave disparity in the high number of men who die from suicide and the low number of men who seek treatment for depression, anxiety and other mental health challenges.

Northamptonshire Chamber, and its sister Chamber in Milton Keynes, are delighted to welcome guest speakers and hosts for an engaging and educational series of Men’s Health webinars as we look to discuss topics and raise awareness surrounding men’s health.

We are thrilled to be joined by:

• Chamber Platinum Partner, Wilson Browne Solicitors’ Jennie

Jahina – Employment Partner • hireful’s Adrian McDonagh and Adelle Shawflach from The

Sweet Potato Consultancy • Conor O’Sullivan from O’Sullivan Financial Planning • Dominic Greenwood from HR Solutions • Pendragon Protect’s Adam Kaplan • James Gage from Career Catapult • Chris Holmes from Northamptonshire Sport.

We will finish the week with a face-to-face session held by health specialists from headline sponsor, The Health Hub, and wind down networking at Health Hub’s headquarters. Details of this event will be sent closer to the date in line with the Government’s Roadmap.

The Health Hub’s CEO Carl Raven said: “Supporting the Chamber to help run the Men's Health Week was a no-brainer for me having spent the last two years trying to build a business platform that helps identify and support individuals to achieve a healthier and happier life.”

FORTHCOMING EVENTS

NEXT GENERATION SANDWICH SOCIAL

Date: Tuesday 8 June Time: 12pm-1pm

MEN’S HEALTH WEEK

Date: Monday 14 – Friday 18 June

NORTHAMPTONSHIRE CHAMBER SPEED NETWORKING

Date: Wednesday 23 June Time: 10am-11.15am

MEGA MEET THE NEIGHBOURS

Date: Tuesday 29 June Time: 11am-12.15pm (Milton Keynes, Northamptonshire, Bedfordshire and Cambridgeshire Chambers)

NEXT GENERATION CPD: DEALING WITH CONFLICT – MHAIRI RICHARDSON OF TOMROM

Date: Wednesday 30 June Time: 3.30pm-4.30pm

NORTHAMPTONSHIRE CHAMBER SPEED NETWORKING

Date: Wednesday 21 July Time: 10am-11.15am

YOUTUBE CHANNEL

Look out for our new YouTube channel entitled ‘NN & MK Chambers of Commerce’ which allows our subscribers to watch back ChamberLive events so you never have to miss out!