Stowell Associates Culture Deck

S T O W E L L AS S O C I AT E S CARE-MANAGED HOME CARE

1 Who we are We have a unique care model that tightly integrates care management with home care.

Using a team of care managers who are registered nurses and master’s-level social workers, we manage the challenges associated with aging to help clients and their families gain peace of mind and remain independent for as long as possible.

Our care management mindset is supported by specialty trained, in-home caregivers who follow an individualized care plan to provide a premium home care solution and assist with personal care, homemaking and companionship for our clients.

145 15 CAREGIVERS

CARE MANAGERS

18

SUPPORT STAFF

“We are passionate, long-established leaders in our field, committed to professional excellence in service to our clients and families. Collaboration, flexibility and creativity are hallmarks of our supportive work environment.” caremanagedhomecare.com

2 What makes us different We’ve been voted a top workplace eight years in a row, are recognized by top associations and have excellent employee satisfaction!

Engagement Percent of Caregiver Statements – December 2017*

Engagement I have not considered searching for a better job in the past month

+7% +8%

This company motivates me to give my very best at work

+5%

I would highly recommend working at this company to others

+5%

60% 65% 70% 75% 80% 85% 90% 95% 100% Caregiver Healthcare: Senior Living Top Workplaces – 2017 *Based on anonymous workplace survey results.

Low Caregiver Turnover Rate 70% 60% 50% 40%

61.1%

30% 20% 10%

65.7%

27.6%

0% Stowell

Industry Leaders

Industry Median

High Average Length of Client Service (in months) 35 30 25 20 15

32.4 14.2

10 5 0 Stowell

Industry Leaders

10.1 Industry Median

“My family so appreciated the guidance and support as we navigated getting my dad the level of care he needed.

Having Stowell Associates involved provided a calm, knowledgeable resource during a tremulous time.”

— 2 0 17 C L I E N T caremanagedhomecare.com

3 Where we came from Phyllis and Valerie co-founded Stowell Associates in 1983. It was the first private professional care management company in Wisconsin. Together, they pioneered a truly differentiated care management and home care business, becoming one of the largest of its kind in the country.

Under Phyllis and Valerie’s leadership, Stowell Associates has been voted one of the top places to work 8 years in a row by an anonymous survey of its employees.

“Under Chip’s leadership, the future is being built upon the past we so carefully crafted–collaboratively, thoughtfully, with innovation and respect for its amazing staff.”

—PHYLLIS BROSTOFF

“This is a special company, with special people. It has been truly gratifying to observe that Chip so quickly and fully appreciated and embraced the excellence of the staff and culture of Stowell Associates.”

—VA L E R I E S T E FA N I C H

“What I value most about Stowell Associates is our culture, people and reputation. That’s why I am here.”

—CHIP MEASELLS

Where we are headed In December of 2017, Chip Measells led a group of influential local investors to acquire Stowell Associates. With the long-term view in mind, Chip has devoted himself to being the chief protector of our culture.

Stowell Associates has built a unique care model, which we are committed to enhancing as we expand into 10 new geographical markets in the next 10 years. caremanagedhomecare.com

Our

NUMBER ONE FOCUS is to

TAKE CARE OF THE CULTURE. The culture will

TAKE CARE OF OUR PEOPLE and our people will

TAKE CARE OF OUR CLIENTS.

4 How we work •

We support one another.

•

No matter the setting or situation, we do the right thing.

•

Our processes and policies support our efforts to be excellent.

•

We continually look for ways to improve our processes so we can do more of what we do best.

•

We make decisions for the long-term—we are not short-term thinkers.

•

We are committed, passionate and professional—those who are not are not here.

•

We solve problems and are empowered to do so.

•

We have a no-drama workplace—we have the autonomy to solve disagreements ourselves and seek support when needed.

•

We are experts at what we do! Our clients recognize the premium value of what we bring.

•

We are innovators and sometimes innovators make mistakes—that’s ok.

caremanagedhomecare.com

5 What our clients say “Stowell came highly recommended by professionals and friends. I have been overwhelmingly pleased with both the care management and caregiving services offered so far. Staff are knowledgeable, supportive, reliable and willing to go above and beyond.”

“Bea and Shelly are so helpful and pleasant.

Bill and I both appreciate them immensely.”

“Every area has been covered perfectly by all that I have had in my home. I would be lost without the help I received, and all the extra care and concern shown by the nurses and care keepers.”

“I referred to the caregivers as my ‘angels’.

My parents were very happy with the care they were given.”

“The services provided by Stowell Associates were beyond reproach. My wife and I never had any concerns about leaving town while she was under Stowell’s supervision. When my mother’s condition changed and her personality began to clash with one of the caregivers; an appropriate change was made with no difficulty.”

“Not living near my mother, knowing that she and I can reach someone at Stowell gives us both comfort and confidence. Thank you for your expert assistance.”

“Thank you very much. I could not have taken care of Bob at home without Stowell Associates.”

“Eillen relied completely on Stowell in care and assistance to Leonard. She had complete trust in her care managers and caregivers for both Len and herself. Thank you for all you did for them.”

caremanagedhomecare.com

S T O W E L L AS S O C I AT E S Office Locations in Milwaukee and Waukesha For more information, visit us at

CAREMANAGEDHOMECARE.COM or call us at 414-963-2600 (Milwaukee) or 262-521-3016 (Waukesha).