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MECON Insurance
At MECON, our passion is to deliver solutions and provide added value to our brokers and clients through education, service and innovation applied to all our products.
STEADY SERVICE THROUGH MARKET AND PANDEMIC CONDITIONS
JUST OVER a year ago, in this same magazine, we commented that “the true value and expertise of your insurer is best measured when there is a problem”. Well, nobody could have forecast the perfect storm of a global pandemic and a hardening market that we’ve faced over the past year. In our industry of managing and mitigating risk, it’s our job to expect the unexpected, and we’re pleased to say that, as a business, our COVID response was a fairly seamless transition.
“We already had a number of sta set up with fl exible working arrangements, so this, along with a robust business continuity plan, meant we had the framework in place to ‘fl ick the switch’ when COVID hit,” says Ross Webster, MECON’s general manager. “This ensured that, despite some minor hiccups, we were able to maintain our high standard of service to our trusted business partners.
“The construction industry has been less impacted by the pandemic than many. This meant that business continued to fl ow in through the (digital) door for us. In fact, government subsidies, the hardening market and the withdrawal of some key markets in our space meant that workloads have increased dramatically. This has meant that, rather than innovate or diversify our product range, we’ve focused on our core business, supporting the sector when it was most required.
“MECON’s investment in our people, in training and education, and in our unique start-to-fi nish claims management leaves the business well positioned for whatever the year ahead may bring. We will continue to focus on our core products. Sta training and broker education will be a key priority for us to ensure we continue to collectively fi nd the best solution for our clients.”
Now in its 18th year, MECON Insurance has been recognised for its business achievements and ethics across coverage, service levels and claims. In 2020, for the fi fth year in a row, MECON was the Brokers’ Pick for construction in Insurance Business’ Brokers on Underwriting Agencies survey.
“We are ecstatic to receive this award,” Webster says. “This is a credit to the MECON sta . It shows that despite all that has gone on in the past year, we’ve maintained our extremely high standards. To earn this award once was amazing, but to earn it fi ve years in a row shows that we are consistently meeting the very high bar that we set for ourselves. The fact that this award is voted for by brokers means so much to us – it shows us that all of our hard work and dedication is being recognised by our business partners. We are truly humbled by this.”
Additionally, MECON’s claims administration has been recognised by LMI ClaimsComparison, achieving a 5-star claims service rating for construction and 5 stars for contractors’ plant, based on speed, proactiveness, accuracy and fairness. We were also named as a fi nalist for the 2018 and 2019 Mansfi eld Awards in the specialist category.
INDUSTRY EXPERTS IN CONSTRUCTION AND CONTRACTORS’ PLANT For more information, contact: Sydney 02 9252 1040 | Brisbane 07 3146 0100 Melbourne 03 9421 6379 | Perth 08 9322 4529
CLIENT FEEDBACK
I’m writing in an e ort to extend our gratitude for the e orts of MECON over the past 30-odd months. Whilst our family business has been covered by MECON since 2013, it wasn’t until we were challenged and faced the reality that everything we had worked so hard for was under threat that we realised the true strength of MECON.
The advice given by our broker was comforting and reassuring right from the beginning. The assessor MECON appointed re-enforced and reassured my wife’s and my belief that someone ‘had our back’. My wife and I (and my four children) cannot thank MECON enough for the protection, advice and reassurance provided during this di cult time.
The client conveyed to me his appreciation of the attitude displayed by MECON in the management of the claim … I explained to Dave, who has been a longstanding client, that MECON is our fi rst choice for construction insurance because of the philosophy of fi nding reasons to settle clients’ claims, as opposed to avoiding or diminishing settlements opportunistically as some insurers do.
David Beard, MD Coastsure Insurance Brokers
