AIESEC HCMC in Vietnam - Customer Experience Management Orientation

Page 1


AGENDA

Service Team 15-16

Introduction Why-How-What Our expectations


INTRODUCTION

OUR VISION Fulfillment of exchange experiences of every INTERN


WHY-HOW-WHAT

Why we do? • Support project • Enhance and ensure the quality of Interns Experience

What we do? All the activities and actions , we make that aims to: “ HELP INTERN GAIN BEST EXPERIENCE”


WHY-HOW-WHAT This is 16 minimun standards that we provide for our Interns


WHY-HOW-WHAT

WE PROVIDE 3 MAIN PROGRAMS Accommodation program

Buddy system

Integration Activities


WHY-HOW-WHAT Accommodation: provide your needs with two different choices: Host and Hostel (for further information about Accommodation, please read in Accommodation Booklet)


WHY-HOW-WHAT

Buddy: act roles as supporter and he/she will be your very first Vietnamese friends


WHY-HOW-WHAT Integration: create chances for Interns to be Organized Committee of small events and Service Team will also organize some cultural activities


WHY-HOW-WHAT Besides those programs, we also provide our Intern with Intern Package in the very first day

SIM Card

Daily stuff

Map

Intern Package Fee: 5$/Intern Notebook

Pens


WHY-HOW-WHAT After this material is sent to you guys, we will conduct this following process -Mailing Buddy Announcement -Mailing Accommodation Announcement -Setting Meeting Online between you and your buddy (to answer all your concerns and question) -Keep in touch with each others and waiting for your arrival day Note: these process only can conduct based on your information in PRE-ARRIVAL QUESTIONAIRE AND FLIGHT INFORMATION


OUR EXPECTATIONS To ensure about your quality exchange experiences, we really want you guys to co-operate with us by having these characteristics

Straight forward Exchange is not about travelling

Right mindset

Proactive learning

SolutionOriented

Feel free to share and to contribute

Selfawareness


FUTHER INFOMATION

Accommodation Booklet: http://issuu.com/khanhnhunguyen/docs/ab_final.pptx

Checklist: http://issuu.com/khanhnhunguyen/docs/_prearrival__checklist_for_eps


FUTHER INFOMATION

Contact Information Service Manager Nguyáť…n Lan Thanh (Jasmine) Email: lanthanh.nguyen@aiesec.net Phone: +84 909046991 Skype: thanh.nguyen26100



Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.