UTILITIES

STRUCTURAL INTEGRITY – Although additions to your house after handover are not restricted, please note that any additions or alterations to the house’s frame and/or roof trusses may impact the structural integrity of the frames and trusses and void the structural warranty. This is included but is not limited to additions such as pergolas, verandas, sheds, garages, etc. We suggest speaking with a licenced contractor to undertake any alterations.

UTILITIES METERS – Utility metres are the responsibility of the homeowner after handover. It is your responsibility to make sure they are in good working order, free from obstruction and readable for the utility companies. Any faults or suspected faults should be reported to the utility company ASAP. Q. Where is my gas and water metre located? A. The gas and water metre are usually located at the front of the property on the side of the house. We recommend contacting your utility provider or a plumber should you need to turn your gas or water metres/supply off or on.

HEATING AND COOLING - If you’re having problems with your heating or cooling, please refer to the manufacturer’s guide, and contact your heating and cooling installer if the problem persists. HOT WATER SERVICE – We recommend annually checking your hot water service for leaks and anything that looks out of the ordinary. Please refer to your user guide to advise how to do this. If you need assistance or repairs, please see attached the list of contractors that will be able to assist you. We recommend your check that the relief valve drains into an external drain. Check out some more information at the link below https://www.vba.vic.gov.au/consumers/guides/hot-water-safety

SOLAR HOT WATER - If your home has a solar hot water service installed, the solar panels must be connected at all times to a power supply and the solar control unit. If they’re left unconnected for long periods of time, they can freeze and burst. This won't be covered by your Warranty. So if you're planning on going away for an extended period, check the manufacturer's guide for how to leave it safely.

Q. Do I have to connect my utilities or is this something you do for me?

A. your utility connection is your responsibility, we have the gas, water and electricity lines as well as the NBN lines installed during construction however as the owner you will need to have these connected.

GARAGE DOOR - All garage doors require periodic maintenance; you can find this information in the manufacturer’s guide. Also included in your key handover pack is one of the most important items, the guide for opening an electric garage door during a power outage.

Q. why is my garage door beeping?

A. the garage door may beep to remind you to service it, this is not built into all garage doors but is becoming more common. Under no circumstances do we recommend leaving it until it beeps and suggest that you read the manufacturers’ guide.