WHEN WORK IS REQUIRED

To ensure that we can identify, assess and rectify any issues that are covered under the warranty and defects period we ask the following of the owner/occupant of the house: 1. ACCESS TO THE HOME 1.1. Access to the home is to be made available at the agreed time between Kingsbridge Homes Home Care team, the owner/tenant and/or representative and the contractor engaged to carry out the work. This is to ensure that rectification works can be carried out efficiently and in a timely manner 1.2. The owner/tenant and/or representative may be charged with a call out fee if he/she does not provide access to the home at the agreed time when the contractor/s arrives. 2. AUTHORISED CONTRACTORS 2.1. Kingsbridge Homes will provide qualified trades people to conduct rectification works at their discretion and as agreed upon with the owner and/or representative. 2.2. Kingsbridge Homes will not reimburse the owner/tenant and/or representative for payments made to unauthorised trades people.

3. NON-WARRANTY ITEMS 3.1. Please refer to the VBA Guide to Standards and Tolerances for a complete listing and definition of warranty items