CATEGORY 1 – KINGSBRIDGE HOMES WARRANTY

As previously mentioned, pursuant to Clause 39 of your Building Contract, Kingsbridge Homes offers a New Home Warranty service for three (3) months after handover. The following process has been developed to assist with us attending to your items as soon as practicable. Please take the time to review the steps carefully so we can accelerate your warranty queries. For any assistance after the Kingsbridge Homes New Home Warranty Period (3 months from handover), please write to the HomeCare team. We will arrange for an assessment to be carried out on the issues raised and determine whether repair works need to be carried out.

Please bear in mind that whilst we will strive to fix any defaults certain items, including but not limited to, normal wear and tear, normal shrinkage, hairline cracks, valve washers and paint touch-ups are not defects and are not covered under the warranty period. As the owner, you are responsible for looking after your home, including but not limited to, landscaping, ongoing maintenance and regular home care on your home as stated in the Special Conditions in your HIA Victorian New Homes Contract. To ensure that all warranties are honoured by the manufacturers, we advise that you follow all guidance material on the care and use of all products to ensure the warranty conditions of any manufacturer are met. We have also taken this opportunity to provide further information including but not limited to your homes foundation and footing system

as detailed in the below diagram. STEP 1 – COMPLETE AND SUBMIT WARRANTY FORM We have provided you with a “3 Month Home Care Form” in your property handover pack. This form will assist you in booking in for your 3 month property inspection and assist in letting us know if any issues that need to be looked at specifically. We ask that you fill this in and return it to us via the email address homecare@hermitagehomes.com.au.

To assist us in addressing any issues or defects you have we request that you list all your items on the form and give as much detail of each item as possible including but not limited to the nature of the issue, location of the issue and if possible, photographs of the issues.

To be eligible for cover this form must be received within the 3 months after handover. Any items raised after this time will be covered at the discretion of Kingsbridge Homes and we may refuse to rectify an item that was not raised within the 3 month warranty period. If you have lost or are unable to locate the form please contact our Home Care department on 03 9213 0542 or email homecare@hermitagehomes.com.au.

STEP 2 – WARRANTY INSPECTION BOOKED Upon receiving your 3 Month Home Care Form, one our friendly team members will be in contact with you within 7 days to organise a convenient time for our inspectors to meet with you at your property. Our inspectors conduct inspections between the hours of 8.30am to 2pm Monday to Friday, excluding public holidays. Inspections on weekends are

not possible unfortunately. STEP 3 – WARRANTY INSPECTION CONDUCTED On the day of the agreed inspection one of our inspectors will meet with you to discuss your concerns on any issues that you may have noticed or wish to evaluate. The Guide to Standards and Tolerances is a valuable tool used by inspectors to help clarify areas of building standards not prescribed in legislation, building control and policy. A copy can be found on the Victorian Building Authorities website on the following link https://www.vba.vic.gov.au/__data/assets/pdf_ file/0018/111492/Guide-to-Standards-and-Tolerances-2015.pdf. If you are unable to attend or have elected to appoint a representative to attend the inspection on your behalf, we ask that you advise our office in writing at least 48 hours before the agreed inspection time. When advising in writing please include that you authorise ‘given name’ to attend the inspection on your behalf. The inspection will normally take between 20mins to 1hr to complete, so please allow sufficient time during your schedule to ensure we can cover all the items you wish to discuss.

STEP 4 – WARRANTY ITEMS AGREED UPON During the inspection a detailed list will be agreed upon and signed off on by both parties for any rectification works that are required. In the event that the owner and inspector cannot agree on items to be rectified a further meeting may be scheduled with our Customer Service Manager. STEP 5 – WARRANTY ITEMS RECTIFIED Once an agreed list of items is finalised our Home Care co-coordinator will make the necessary arrangements for contractors and suppliers to attend to rectify and complete the works. It is important that access to your home is provided to ensure rectification works can be carried out efficiently and we will work with you to have these done at times that are acceptable by yourself and the trades. We will endeavour to rectify all of the agreed warranty items within 30 days of sign off on the agreed items to be rectified.