WINDOWS AND DOORS

CRACKS - Hairline cracks in your walls, cornices, skirtings and architraves over time is normal, they can be caused by the weather, the heating and cooling inside the home or when the house settles. If you are unsure, please contact us and we will look into this for you and let you know if it is normal or if we require more investigation.

Q. I can see the plaster joins under the paintwork on the ceiling, is this a defect?

A. No, all ceiling joins are visible under certain lighting conditions, however if in doubt give the Home Care Team a call and we can investigate. To find out if this falls within the normal tolerances and standards, we can perform a simple test which involves viewing the area during the day as well as at night.

PAINT – After the handover of your house the wear and tear on painted surfaces is not covered under your warranty. We suggest protecting corners and surfaces when moving furniture or when contractors are working in your house. To clean the painted areas, use a damp sponge and lightly wipe away any marks or spills, do not press to hard as this may remove the paint and cause discolouration. It is recommended that you clean off marks and spills as soon as possible to avoid stains. Our warranty doesn’t cover any wear and tear to painted surfaces after you move in.

Q. The display home I visited seems to have a different level of finish and quality to my finished home, why is that?

A. All of our display homes experience high levels of foot traffic and cleaning, more than regular houses. To ensure that everyone that comes through one of our display homes gets the best experience we regularly repair and reseal floors, walls and high traffic areas, which exceed our normal standards.

WINDOWS – To ensure that windows work to their full potential please clean window winders and accessories regularly and ensure the space is free of dust and dirt. To wash the windows we suggest warm water and a soft sponge to clean the windows and protect from scratching and removing of any tint on the windows. From time to time you may need to oil the winders but suggest referring to the manufacturers’ guide

DOORS – To assist with doors opening and closing properly we suggest keeping all door frames clean and free of dust and dirt. This can be done by using a clean cloth to wipe clean the area. Doors and windows should be wiped down immediately after spills or marks are seen to prevent staining and marks. Use a damp sponge on the door and warm water and a soft sponge on the windows. Doors themselves have a three-month warranty period from handover.

Q. My door is catching, what can I do?

A. at your 3 Month Inspection we can adjust your door, after this time though we suggest engaging with a qualified carpenter to make any adjustments. SLIDING WINDOWS AND DOORS – Sliding doors and windows work and move using a track system. To ensure that these run smoothly and to prevent damage to the slider rolls keep the tracks clean of dirt and debris such as rocks, clay or leaves and keep them dry. As all sliders respond differently in different weather and usage if they become hard to move to jolting when moving please refer to the manufacturer's guide. WINDOW COVERINGS – This is the responsibility of the owner to install after handover. We suggest engaging with a contractor that will install these correctly to the wall, window or frame in the most appropriate and hardy spot to ensure they do not fall and are attached properly. Window and door coverings should not be attached to architrave and your warranty does not cover damage caused by inappropriate installation of fittings and fixtures such as windows and door coverings.