Key op training brochure 2015

Customer Training BEU Train-the-Trainer programs

2015-2016

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KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Joerg Libal

Manager Konica Minolta Academy, BEU Tel. Telefax

+49 511/74 04-5893 +49 511/74 04-64 5

E-Mail Joerg.Libal@KonicaMinolta.de Address

Konica Minolta Business Solutions Deutschland GmbH Konica Minolta Academy Europaallee 17 30855 Langenhagen

KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Foreword Joerg Libal, Manager Konica Minolta Academy BEU

For a long time Key operator / customer training has been developed and delivered individually by each country within the Konica Minolta community in Europe and although this adds a real closeness to the training subject, the fact cannot be missed that each National customer training team needs to develop the concept, content and processes of this training individually, resulting in the same time-consuming efforts being duplicated across each National training centre within Konica Minolta.

As a commitment to our customers and as a part of the Konica Minolta customer training community, it is very important for us to share the best knowledge and practices, irrespective of how small or big each country is. This helps us to deliver a consistently high and effective training experience to all Konica Minolta customers in Europe, effectively helping them to get the best return from their investment in Konica Minolta products and services.

As part of the range of Training services from the Konica Minolta academy BEU, we are very pleased to offer the Key Operator Train-the-Trainer Program, not only to train your Key-Operator Trainers but also to assist you with your needs to develop and deliver consistently high quality customer training within your own organisation. Utilising some of the best product and training know-how within Konica Minolta, we have carefully created a program to understand customers’ training needs in order to develop and produce not only the best training material for you but also highly effective training techniques and practices, helping you to deliver a consistently high quality and rewarding training experience for your customers. I very much hope utilising this training can also add value to your own training goals.

Your customers’ success will be your goal, your success is our goal!

Joerg Libal

Manager Konica Minolta Academy, BEU

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KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

ASH PANDYA International Key Operator Trainer Konica Minolta Academy, BEU

Tel. +44 7903 573 150 E-Mail Ash.Pandya@konicaminolta.eu Address

Konica Minolta Business Solutions Deutschland GmbH Konica Minolta Academy Europaallee 17 30855 Langenhagen

KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Key-operator training Konica Minolta Academy, BEU

Having invested in Konica Minolta Digital Print system, our customers can be confident that in this print solution, they have a leading and one of the most innovative products on the market.

As with any complex print technology, customers need specific knowledge and application to get the most from this print solution. To make a success of their investment, KM customers need one more solution : Comprehensive and Professional Key-Operator training delivered by highly skilled and knowledgeable training personnel from Konica Minolta.

Train-the-Trainer program from Konica Minolta Training Academy BEU has been carefully created to help you and your Key-Operator Trainers to learn, understand and deliver training to your customers in a professional and effective manner. Based on an objectivised learning process, the training includes practical exercises for you and your customers, with step-by-step guides that will help you to walk your customers through each learning task during the training, familiarising them on key features of their Print solution and effectively helping them to achieve their business and quality goals by applying these newly acquired skills within their daily print activity.

We will also equip you and your trainers with comprehensive and professional training material, (lesson plans, workbooks, presentation, videos etc.) to help you to enhance the learning experience for your customers. Furthermore, we will also equip you with the know-how and material to professionally present and market your customer training services, helping you to deliver a professional and complete customer training service within your organisation.

Our goal is to provide comprehensive support for you and your Key Operator Trainers, helping to deliver a thoroughly professional and beneficial training service to your customers and adding real value to Konica Minolta products.

We look forward to supporting your customer training revolution!

Ash Pandya

International Key Operator Trainer Konica Minolta Academy, BEU

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KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Introduction

:

Konica Minolta Production+ Training

In the Konica Minolta bizhub Press C1100 High-Volume digital press, our customers have a leading digital press with quality and productivity that enables many of them to expand their print business beyond their current markets.

To meet the peaks and unplanned demands from their customers, some of our customers need their digital press to be available and productive more of the time, both within and outside their service contract window, and do this while maintaining a consistent quality that their customers have come to expect of them.

Additionally, due to much higher print volumes for some of these customers, this can also mean Konica Minolta dealing with volumes of print that requires a much higher frequency of preventative maintenance (PM), each one requiring a visit by your service personnel. The natural solution to minimise downtime for the customer and frequency of visit for KM service is to equip the Key-Operator with skills, know-how and resources that keeps our customer’s digital press productive for more of the time and with fewer interruptions.

Consisting of advance operator training combined with specific operator replaceable units (parts), the Konica Minolta Production+ operator training equips the main operator with the skills, tools, know-how, resources and support to keep their digital press available and producing quality print-jobs for longer period without interruptions.

To add to our list of key-operator training courses, the Konica Minolta Academy, BEU is now hosting the Konica Minolta Production+ trainer-training to equip your customer-trainers with the knowledge, training material and the know-how to provide comprehensive training to your Production+ customers.

KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Konica Minolta Production+ Training (advance customer training for ORU-M & PEK programs)

TRAINING TARGET : Key operator trainer / Customer trainer STYLE : Classroom / Train-the-Trainer DURATION : 2.5 days (Tue. 13:00 - Thu. 16:00) OBJECTIVES Trainers know the potential and application of the Production+ customer maintenance program to maintain productivity, quality and availability of Konica Minolta print system in high volume production print environment.

Trainers understand the actions and steps necessary by end user to accurately diagnose basic print issues and utilise the Productivity Enhancement Kit (PEK) to maintain productivity, quality and availability of their Konica Minolta digital print solution in safe, efficient and sustainable manner.

Trainers are able to apply the training skills, knowledge and material to train and prepare customers to utilise these skills in combination with PEK consumables.

TRAINING CONTENT • Introduction to the concept : Production+ and Productivity Enhancement Kit • How to troubleshoot / diagnose common print issues accurately • Accessing and dismantling PEK parts/consumables • Replacement & installation of PEK parts • Post installations set-up procedure • Operator training techniques

PRE-LEARNING RECOMMENDATION • Mplus product certification - C1085/C1100 • Experience in operating Konica Minolta Color PP Print Engine, Print Controller, Applications (e.g. Basic ColorCare) • Able to safely handle delicate ORU-M parts • Able to operate basic tools (Screw-driver, pliers etc.)

MAXIMUM PARTICIPANTS : 4 COST : Free of charge (excl. travel, meals & accommodation)

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KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Introduction

:

Konica Minolta Color Care Training

The commercial print market has evolved significantly with the introduction of high quality production print systems from Konica Minolta. Where only a few years ago there was a clear distinction between output from an offset press and a digital print system, today that gap has become significantly narrower. It is no longer surprising to see a Konica Minolta digital press positioned beside a commercial offset press, with same jobs being printed by both devices, typically, long runs on the offset press and short run/quick turn-around jobs diverted to the konica Minolta digital press. The reason for this success is undoubtedly down to the quality of output from Konica Minolta production print systems, quality which is now being measured with and against the offset presses in order to maintain the consistency.

In order to meet this level of quality on a continual basis, our customers are now beginning to use the same colour management tools and applications on Konica Minolta systems as they do for their offset presses, with the ambition to achieve digital colour standards created for the offset presses.

Color Care is the ideal tool just for these kind of customers, who have a clear need not only to match the output from their offset press but are also looking to meet the new colour standards being introduced for the digital market.

This standardised approach to producing digital colour will significantly grow in the coming days and our customers will need not only the tools like Color Care but very importantly, they will also need user training that helps them to understand and utilise all the features of both Color Care and Konica Minolta Digital presses ... ... and Konica Minolta Color Care training does just that!

KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Konica Minolta Color Care Training Trainers, Pre-sales, Post-sales

TRAINING TARGET : Customer Trainers / Colour-support / Pre-sales STYLE : Classroom / Train-the-Trainer DURATION : 4.5 days (Mon. 13:00 - Fri. 16:00) OBJECTIVES Know the challenges of achieving accurate and consistent color output for Digital and offset print customers and how Color-Care can be used to meet these needs.

Understand how Color-Care can be utilised by end-users to measure, analyse and optimise the accuracy and quality of their digital print system when working with print standards (e.g. Fogra 12647-8 / IDEAlliance etc. ) Deliver Color-Care user training to customers, helping them to optimise their print system and analyse and optimise the accuracy and quality of prints produced on their digital / offset press.

TRAINING CONTENT • Industry print standards • Measurement • Color Management

: Print, Paper, Lighting, Colour : Using FD5-BT, iSis, ES-2000, ES-1000 : Introduction for customers

• • • •

: Printer gamma-offset adjustment : Gamut-check / Max. Density adjustment : Calibration / Linearization-check : Color density control / Density balance adj.

Linearizing print engines Maximising print Gamut Maintaining accuracy Maintaining consistency

• Creating ICC profiles • Validation Print (Fogra) • Other

: Profiling, Match-Patch : Final check : Color-Care Display, Quality Control, Spot-tuner

PRE-LEARNING RECOMMENDATION • Mplus product certification - Color Care , C1070 / C1100 MAXIMUM PARTICIPANTS

:4

COST

: Free of charge (excl. travel, meals & accom.)

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KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Key operator trainer - Advance (Experienced trainer / product specialist)

TRAINING TARGET : Established Customer Trainers with experience of customer training and older Konica Minolta Print systems. Designed to update existing trainer on the new features, functions and options of the bizhub Press C1060/C1070/C1085 and C1100 Print systems and providing higher level of Color Training to customers STYLE : Classroom / Train-the-Trainer DURATION : 4 days (Mon 13:00 - Fri 13:00) OBJECTIVES Product knowledge • Paticipants know the features, functions of the Konica Minolta print system • Participants understand how these features can be utilised by customers • Participants are able to deliver operator training to enable customers to utilise these features within their print business in the most effective / sustainable way.

Training Knowledge • Participants Know the structure approach to deliver Key-Operator training • Participants understand how to follow the structure of the training curriculum utilising training material and the customer work-books within the training • Participants can conduct Key-Operator training for end customers in a professional and effective manner CONTENT • Update : bizhub Press C1060/C1070/C1085/C1100 features • Update : Color Care - (Printer set-up, profiling, validation print) • Update : Color Profiler Suite 4.5 • Update : Profiling with IC-602 • Professional approach to training customers • Managing and updating workbooks using InDesign PRELEARNING RECOMMENDATION • Mplus Certification C1060/C1070/C1100 • Mplus Certification KM IC-602, Color Centro, Job Centro • Mplus Certification Color Care Ver 2 • Mplus Certification Fiery IC-308 / 415 • Previous training experience or previous PP product knowledge is a must MAXIMUM PARTICIPANTS : 4 COST : Free of charge (excl. travel, meals & accommodation)

KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Key operator trainer - Foundation (New / low-experience trainer)

TRAINING TARGET : New Key Operator Trainers without training experience or previous knowledge of Konica Minolta Print systems. Designed to provide trainers with knowledge on the features, functions and options of the bizhub Press C1060/C1070/C1085 and C1100 Print systems and their associated options, peripherals and applications STYLE : Classroom / Train-the-Trainer DURATION : 4 days (Mon 13:00 - Fri 13:00) OBJECTIVE Product knowledge • Paticipants know the features, functions of the Konica Minolta Print System • Participants understand how these features can be utilised by customers • Participants are able to deliver basic operator training to enable the customer to utilise these features within their print business in the most effective and sustainable way Training Knowledge • Participants Know the structure approach to deliver Key-Operator Training • Participants understand how to follow the structure of the training curriculum utilising training material and the customer work-books within the training • Participants can conduct Key-Operator training for end customers in a professional and effective manner CONTENT • bizhub Press C1060/C1070/C1085/C1100 • Introduction to Print controllers : KM, Fiery, Creo • Introduction to Color Management within digital Print Controllers • Introduction to Color Care & Color Profiler suite • How to utilise Training Material • Professional approach to Training Customers PRELEARNING RECOMMENDATION : • Mplus Certification C1060/C1070/C1100 • Mplus Certification KM IC-602, Color Centro, Job Centro • Mplus Certification Color Care Ver 2 • Mplus Certification Fiery IC-308 / 415 MAXIMUM PARTICIPANTS : 4 COST : Free of charge (excl. travel, meals & accommodation)

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KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Key-Operator Training - Overview COLOUR PRINT SYSTEM

KEY OPERATOR TR

CONTROLLER

EXPERIENCED TRAINERS

FIERY - EM bizhub PRO C6000(L)

KEY-OPERATOR TRANING ADVANCE (4 DAYS : MON - FRI) PRODUCTION: 1.5 DAYS • • •

IC-413 (Fiery) IC-415 (Fiery)

Engine Training Controller/Driver Training Calibration

OBJECTIVE

Product knowledge •

functions/features of the Konica Minolta Print System

bizhub PRO C6000/C7000/C70hc

FIERY FIERY

•

How these features can be utilised by customer

•

enable the customer to utilise these features

IC-306 / (Fiery) IC-3600 (Fiery) IC-308 / (Fiery) IC310 (Fiery) IC-3600 (Fiery)

within their print business in the most effective and sustainable way

KEY-OPERATOR TRANING bizhub PRO C1060/C1070

IC 601 602 602 IC 601

HIKARI HIKARI IC-601 (KM) bizhub PRESS C6000/C7000/C70hc

IC-602 (KM) IC-601 (KM) IC-602 (KM)

bizhub PRESS C1060/C1070

bizhub PRESS C8000(e)

OTHER OTHER bizhub PRESS C1085/C1100

Other Controller e.g Caldera

• Modular structure of Key-Operator Training ADVANCE : 3 DAYS •

• • • • • • •

Following

structure of the trainer curriculum,

Engine Training Controller/Driver Training training materials and the customer work-books Calibration Conduct a Key-Operator Training to customers Colour Management RU-unit Color Training in an effective and professional manner Profiling

CONTENT

CREO IC-307 (CREO) IC-309 /(CREO) IC-312

Training Knowledge

Update on : (CREO) (CREO)

•

New Features - C1060/C1070/C1085/C1100

•

Color Care - (Printer set-up, profiling, validation)

•

Color Profiler Suite 4.5

•

Profiling with IC-602

•

Professional approach to training customers

•

Managing and updating workbooks using InDesign

KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

RAINER-TRAINING

ADVANCE CUSTOMER TRAINING

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LOCATION

NEW TRAINERS FOUNDATION (4 DAYS : MON - FRI)

TRAINING ACADEMY, BEU

OBJECTIVE Product knowledge •

functions/features of the Konica Minolta print system

•

How these features can be utilised by customer

•

enable the customer to utilise these features

Production+ Advance Customer Training (Train-the-Trainer)

within their print business in the most effective and sustainable way

(2.5 DAYS : TUE - THU)

Konica Minolta training Academy, Dellfeld 25, 42653 Solingen, Germany Training provided in BEU training centre, utilising the full range of production print training facilities, equipment and applications/software.

Training Knowledge •

Structure approach to Key-Operator Training

•

Understand how to follow the structure of the trainer curriculum, training materials and

the

customer work-books

ON-SITE TRAINING

Color Care CONTENT Introduction to : •

User Features - C1060/C1070/C1085/C1100

•

Print controllers : KM, Fiery, Creo

•

Drivers, application, job ticket

•

Color management within digital print controllers

•

Color Care & Color profiler suite

•

Professional approach to training customers

Training (Train-the-Trainer)

(4.5 DAYS : MON - FRI)

With training groups of 4 or more, we can train your key-operator trainers on your site, utilising your own Konica Minolta production print system and facilities.

(Professional training facilities and resources necessary, please ask for details).

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KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Training Location

There are two options to train your Key Operator Trainers : 1. Konica Minolta Training Center, Solingen, Germany 2. Your own Cluster or National Training Facilities

1. KONICA MINOLTA TRAINING CENTRE, SOLINGEN, GERMANY Konica Minolta Academy Dellenfeld 25 D-42653 Solingen Germany Located a short distance from Dusseldorf in Germany, our customer training centre has been carefully equipped with the latest Konica Minolta Print system, Controllers, Finishers, measurement devices, applications, drivers and solutions to recreate most customers print environment, helping to train the trainers in an environment that is close to what can be expected on customers’ sites.

Schedule : Available on request.

Training cost : Free (excluding Travel, meals and accommodation of your trainees)

2. TRAINING WITHIN YOUR NATIONAL/CLUSTER TRAINING FACILITIES If you have a group of four or more customer trainers (national or a combined group of cluster trainers) requiring training and you do have sufficient training facilities and resources available, then we are able to schedule a collective training within your own facilities on request.

A list of site and resource requirements can be provided on request.

Schedule : Facilitated on time availability Training cost : Flight and accommodation costs for our trainer to visit you.

KONICA MINOLTA ACADEMY International Key Operator Trainer-Training

Contact

For your Key Operator Training needs, kindly contact :

WIEBKE OSTERMEIER : (TRAINING ADMINISTRATOR)

Tel. +49 511 7404-5490 Telefax +49 511 7404-645 E-Mail Wiebke.Ostermeier@KonicaMinolta.de Address

Konica Minolta Business Solutions Deutschland GmbH Konica Minolta Academy Europaallee 17 30855 Langenhagen

ASH PANDYA : (INTERNATIONAL KEY OPERATOR TRAINER) Tel. +44 7903 573 150 E-Mail Ash.Pandya@KonicaMinolta.eu Address

Konica Minolta Business Solutions Deutschland GmbH Konica Minolta Academy Europaallee 17 30855 Langenhagen

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Europaallee 17 30855 Langenhagen Germany Tel. (05 11) 74 04-59 21 Fax: (05 11) 74 04-6 45 www.konicaminolta.eu

März 2014 © Konica Minolta Academy

KONICA MINOLTA BUSINESS SOLUTIONS EUROPE GMBH