Hotelier March 2024

BACK ON THE MAP

Canadian tourism associations are bullish on recovery

Jennifer Worden, GM, Toronto Marriott Markham

DIRE STRAITS

Across North America, hoteliers find themselves continuing to grapple with staffing challenges. A recent report by the American Hotel & Lodging Association, AHLA, indicates more than two thirds of hotels are experiencing staffing shortages, leading many operators to increase salaries and offer up a host of incentives in order to attract and retain talent.

Over the last six months, 82 per cent of respondents to the AHLA survey have increased wages, which hit a record high average for hotels in December 2023. In addition, 59 per cent are offering greater flexibility with hours, and 33 per cent are expanding benefits. But despite those new approaches, 72 per cent say they are still unable to fill open positions.

According to the report, 67 per cent of survey respondents are experiencing a staffing shortage, with 12 per cent saying they are “severely understaffed,” meaning the shortage is affecting their ability to operate. The most critical staffing need is housekeeping, with 48 per cent ranking it as their top hiring need.

Ongoing staffing challenges are resulting in historic career opportunities for hotel employees across North America. There are more than 70,000 hotel jobs currently open in the U.S. according to Indeed, and as of December 2023 national average hotel wages were at an all-time high of $23.91 per hour, according to the Bureau of Labor Statistics.

Interestingly, post pandemic, average hotel wages have increased faster than average wages throughout the general economy and hotel benefits and flexibility are better than ever, yet “…labour shortages are preventing hoteliers from filling tens of thousands of jobs,” says the AHLA report.

In Canada, it’s a similar story. According to Adrienne Foster, vice-president of Policy & Public Affairs, Hotel Association of Canada (HAC),“the workforce shortage is a key concern for hoteliers, with 40 per cent of our members taking rooms off the market last year due to staff shortages.”

Foster says that “the tourism industry has re-gained 2019 employment levels but due to increased demand for travel, we are still experiencing a workforce shortage to service this demand. Currently, we expect a tourism workforce shortage of 170,000 to 300,000 to meet increased demand this summer. For hotels, the shortage is most pronounced in occupations such as front-desk agents, housekeepers, and cooks.” And, Alberta, Ontario and British Columbia are amongst the provinces where the situation is most dire.

Interestingly, a study undertaken by HAC with Deloitte shows that while competitive wages, comprehensive benefits packages and retirement plans do incentivize long-term employment, 45 per cent of surveyed candidates continue to have a negative perception regarding salary and benefits in the hotel sector (see story on labour on p. 46). Complicating the matter is the reality that benefits, rather than pay, are more important to the millennial and Gen-X-workforce demographics. Clearly, the days of developing a-one-size-fits-all solution to recruitment and retention are long gone. More than ever, what’s required is a mammoth mindset shift in how the industry and its stakeholders tackle this ongoing issue ― not to mention a ton of creativity in doing so.

BY NICK WONG

PHOTO

ROSANNA CAIRA

Editor & Publisher

AMY BOSTOCK

Managing Editor

NICOLE DI TOMASSO

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COURTNEY JENKINS

Art Director

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Production Manager

TYLER BECKSTEAD

Web Manager

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WENDY GILCHRIST

Director of Business Development

DANNA SMITH

Account Manager

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DANIELA PRICOIU

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ADVISORY BOARD

Andrew Weir, Destination Toronto; Anne Larcade, Sequel Hotels & Resorts; Anthony Cohen, Cresent Hotels — Global Edge Investments; Bonnie Strome, Hyatt Hotels; Christiane Germain, Germain Hotels; Gopal Rao, Conestoga College; Hani Roustom, Friday Harbour Resort; Laura Baxter, Co-Star Reetu Gupta, Easton's Hotels; Ryan Killeen, The Annex Hotel Ryan Murray, The Pillar + Post Hotel; Stephen Renard, Renard International Hospitality & Search Consultants

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Parksville, BC

THE LATEST INDUSTRY NEWS FOR HOTEL EXECUTIVES FROM CANADA AND AROUND THE WORLD

CHECKING IN GROWTH SPURT

InnVest Hotels acquires 10 Ontario and Halifax Hotels

InnVest Hotels has acquired 10 Ontario and Halifax hotels. The high-quality portfolio includes a mix of focus service, extended-stay and full-service hotels with 1,737 guestrooms and 40,000 sq. ft. of meeting and convention space.

The portfolio of hotels include Marriott Toronto Airport, Courtyard Toronto Airport, Residence Inn Toronto Airport, Hotel Carlingview, Courtyard Vaughan, Courtyard Markham, Residence Inn Markham, Towneplace Suites Sudbury, Cambridge Suites Halifax and The Prince George Halifax. This acquisition adds to the company’s existing Greater Toronto Area hotel portfolio and marks its return to the Halifax market. Many of the hotels will undergo a multi-faceted renovation over the coming years to elevate the guest experience.

Aside from the Marriott Toronto Airport, which will continue to be managed by Marriott Hotels, the portfolio will be managed by iHotels. The acquisition will grow InnVest’s Marriott branded franchise and managed portfolio to 14 hotels, making it one of the largest owners of the brand in Canada.

“We’re delighted to announce our largest acquisition since 2007 which demonstrates confidence in our vertically integrated hospitality organization and the Canadian hotel market,” says Lydia Chen, president and CEO of InnVest. “We welcome the 766 new team members that have joined our organization.”

NOW OPEN: MOXY HALIFAX

The first location for the Moxy hotel brand has opened in downtown Halifax. The hotel is led by general manager Kelvin Uy, a seasoned hospitality executive from the west coast who has previously worked with other Marriott Bonvoy properties and leading global hotel brands. The hotel is managed by Hotel Equities.

The hotel features 160 smart and unique guestroom layouts, including 18 suites with an open kitchen. Other modern details range from plush platform beds to fun-size work surfaces, walk-in showers, select bath amenities, openwall closets and dog designated friendly spaces. Every checkin includes a drink at Bar Moxy.

Among the hotel’s notable details is a stately steel lion sculpture, a reference to the Nova Scotia flag, installed at the entrance created by Ballast Design Studios. Design of the main lobby pays homage to industrial Halifax, with steel bridge columns flanking the bar area, exposed brick and an original cannon. It also features a custom-built DJ booth and an installation of vintage luggage as a nod to the city’s global influences. A hidden room, the “Lion’s Den,” is a modern dedication to the Trinity Anglican Church on the original site and features stained glass replicas and pipes from the original organ suspended from the ceiling.

For events and corporate, the hotel will offer 1,520 sq. ft. of open, airy meeting space as well as stylish communal spaces where guests can relax and re-charge. For fitness, guests can access a boxing bag, gym equipment and a fullcircuit gym, available 24/7.

SOLID SALE

GIVING BACK

Dr. Steve and Rashmi Gupta have donated $1 million to Toronto Metropolitan University (TMU) in support of Ted Rogers School of Management and its students through The Gupta Family Foundation. The donation provides endowed financial awards to the school’s MBA students in hospitality and tourism management, as well as crucial unrestricted support, allowing the dean to focus on priority needs.

TMU is recognizing the Gupta family’s generosity through the naming of the Ted Rogers School’s premier auditorium The Steve & Rashmi Gupta Lecture Theatre. At 500 seats, the venue is TMU’s largest lecture theatre and is used for business classes and for instruction in disciplines across the university. In the winter of 2025, two MBA students will receive the first Gupta Family Foundation Award, the first of an ongoing series of awards providing financial support to two MBA students each year in perpetuity.

“I’m a great believer in higher education,” says Dr. Steve Gupta, founder and chairman of The Gupta Group. “Learning is like breathing – it should never stop. My family and I believe in giving back to our local community and creating opportunities for others to pursue their dreams of success. We’re delighted to work with TMU to help make those dreams come true for students. We share with TMU a desire to help people build the skills that shape self-reliance.”

The Fairmont Winnipeg hotel has been sold to Lombard Hospitality Limited on behalf of WPG Hargrave Hotel LP.

Nestled at the heart of Winnipeg’s bustling corporate hub and sought-after leisure destinations, the 340-key hotel enjoys a prime location surrounded by the city’s most prominent office buildings, including the adjacent Richardson Building. The new owner intends to continue to operate the hotel under the Fairmont brand.

From left to right: Rashmi Gupta and Dr. Steve Gupta (The Gupta Family Foundation); Dr. Mohamed Lachemi, President and Vice-Chancellor, and Cynthia Holmes, Dean of Ted Rogers School of Management (Toronto Metropolitan University) (CNW Group/Toronto Metropolitan University)

PLANNING AHEAD

Kelowna International Airport (YLW) and The Sutton Place Hotels have revealed new details for the six-storey, 245-room Sutton Place Hotel Kelowna and seven-storey, 1,000-stall parkade. Both the hotel and parking structure will be located next to the new terminal building expansion at YLW. Construction is set to commence in 2025.

Manga Hotel Group has acquired four additional hotels — Hilton Garden Inn Toronto Airport West, Courtyard by Marriott Mississauga, Cambridge Suites Mississauga and Holiday Inn Express & Suites Ottawa West.

With key brands in each new location, Manga Hotels continues to bolster its offering of properties in diversified markets throughout Canada. With this acquisition, Manga Hotels increases its Hilton portfolio to 14 properties and its Marriott portfolio to seven properties.

24_000942_Hotelier_APR_CN Mod: February 6, 2024 3:42 PM Print: 02/21/24 page 1 v2.5

The Sutton Place Hotels is a luxury Canadian brand hotel chain, owned and operated by B.C.-based Northland Properties. The Kelowna property will offer guests and locals access to amenities such as business-conference facilities, an indoor leisure and fitness centre, full-service valet, along with an onsite full-service restaurant positioned to feature locally grown food and drink with a roof-top viewing lounge.

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The FuTure oF Work

Emerging trends are re-shaping the workforce landscape

BY CAYLEY DOW

No one can predict the future of work with certainty; however, we can look to trends in technology, shifting work norms, and generational preferences for clues as to what lies ahead for workplaces in the hotel industry.

TECHNOLOGY

A primary trend is the adoption of new technology, encompassing virtual reality (VR) and artificial intelligence (AI) across hotel functions. From contactless check-in and digital concierge services to AI-powered guest experiences, technology is revolutionizing every aspect of operations. As chatbots and virtual assistants handle guest inquiries and bookings, hotel staff will be freer to focus on delivering elevated, personalized services. Sophisticated systems will leverage data analytics to automate routine processes, predict guest needs, optimize pricing strategies, and in turn, will enable leaders to improve overall decision-making. Hotel jobs will change to emphasize high-touch, high-skill functions where emotional intelligence and decision-making are required.

In HR, AI-driven learning platforms will become mainstay for on-demand, limitless employee development. Expect to see virtual reality (VR) embedded into training programs, enabling practise of problem-solving and customer service skills risk-free through simulated real-world scenarios.

WORKPLACE FLEXIBILITY

NEW FACE

Flexibility, which is now table stakes for employee attraction, will continue to be the top amenity employees want. With advancements in communication technology, many hotel employees including managers, sales teams, and administrative staff can perform their duties in a remote or hybrid structure. As many leaders are still figuring out how to maintain team cohesion, communication, and accountability in remote work settings, the next iteration of flexible work will require a shift in culture from presenteeism — where team members are rewarded for showing up, responding quickly, and looking working the longest hours — to rewarding for results. Thanks to digital capabilities, leaders can now accurately measure

performance and reward top employees based on quantifiable, valuable outcomes.

NEW GENERATIONS

While Generation Alpha children, the cohort born from 2010 onwards, are still young, there are several key aspects to consider regarding their potential impact on the workplace. Generation Alpha is the first generation to grow up entirely in the digital age. They are highly tech-savvy, having been exposed to smartphones, tablets, and other digital devices from a very young age. Leaders need to recognize that these individuals will likely have a natural aptitude for technology and will gravitate to workplaces that are highly tech-driven. As such, they will have an extreme preference for remote and flexible work and will be comfortable with blended work environments that combine virtual and physical spaces.

Socially, as Generation Alpha is growing up in a more diverse and inclusive world, they are likely to prioritize diversity and inclusion in the workplace where different perspectives and experiences are valued. Maturing in an era of climate and mental health crises, this group will weight their employer’s commitment to environmental and wellness initiatives heavily in choosing their employment.

These emerging trends are re-shaping the workforce landscape and the hospitality industry will need to continue to innovate with intensity to meet the demands of the future. ◆

Dow is the Founder of Thrivity Inc. (thrivityhr.com), a human resources consulting and coaching firm that helps service-oriented businesses to thrive in the ever-evolving world of work.

Cayley

Stay Well

Wellness floors are a stepping stone for enhanced mixed-use revenues

BY ADAM AND LARRY MOGELONSKY

The core revenue stream for every hotel brand will always be heads in beds. But increasingly for luxury, premium and upscale properties, a strong reason to visit is required to convince customers to select your hotel as opposed to your competitor. With the OTAs, metasearch, short-term rentals and a litany of other travel resources, guests have near-endless optionality for accommodations. Your hotel must forge a striking identity, with the wellness industry now assuming a central role in a brand’s strategy for attracting guests and commanding above-market rates.

Not just as a reason to visit to feed the rooms-revenue ledger, the sheer broadness and flexibility of the term ‘wellness’ allows nearly any brand to play in the space. Within the word’s comprehensive definition as products or services that enhance an individual’s health or well-being, there are applications for traditional spas, the guestroom, F&B, M&E and activities. As such, having a long-term wellness strategy is critical for RevPAR growth (revenue per guest including all ancillary spend) as well as that of a hotel’s overall profitability mix and asset valuation.

What we’re seeing as a trend within this trend is the proliferation of the concept of ‘wellness floors.’ Another term with some ambiguity, two main categories can comprise these floors, and it’s up to you to decide which has the most feasibility for your brand, your property and your capital budget.

The first definition of a wellness floor is a straightforward re-branding of the spa. The traditional ‘spa’ connotes massages, facials, manicures, pedicures, treatments, sequences of different treatments (now commonly called rituals) and a calming atmosphere with high-end finishings. While guests still want those services, a wellness floor can incorporate whatever the owner or designer wants and any number of the latest health crazes. Moreover, these upgrades can help to sell day passes to locals to further bolster the revenue mix.

Currently, mineral bathing, contrast therapy and sauna circuits are popular, so a renovation can look to build out cold plunges, ice baths, steamrooms, halotherapy (salt) rooms, infrared saunas or even cryo chambers. And speaking of advanced treatments such as spending three minutes in a -150C tube, there’s also hyperbaric oxygen treatment (HBOT), cyclic variations in adaptive conditioning (CVAC) systems, deprivation tanks, soundscapes, neuro-acoustics and more to

awe guests with the latest sci-fi devices.

Wellness can also mean fitness, with hotels investing in state-of-the-art exercise equipment as well as looking for yoga, breathwork or dynamic movement practitioners who can lead group classes or provide guidance on in-room workout programming for guests. Finally, wellness most certainly means food, with many of these re-designed floors also including a bespoke food outlet with a health-conscious menu likely built around more informal dining and plant-based items that don’t require a full kitchen to prepare.

The next key pillar of well-being — sleep — brings us to the guestroom and the second categorial definition of a wellness floor. Like the club-floor concept, this is when a hotel upgrades one or two guestroom floors to generate wellness-oriented inventory as a means of introducing another product tier for enhanced packaging, upselling and rewards.

Many hotels are highlighting sleep with single-floor or singlesection renovations by incorporating temperature-controlled beds, circadian lighting, a pillow concierge, black-out curtains, vitamin-infused showers, sleep-inducing stretching routines on the TV and more.

Wellness floors don’t need to be themed solely around sleep though. Hilton’s Five Feet from Fitness and IHG’s EVEN Hotels, amongst others, have both tapped into a lucrative niche by designing exercise-centric rooms alongside a myriad of other onsite services for the traveller who wants to maintain their at-home fitness routines but may not necessarily have the time for a full gym session. Even more niche, you can outfit certain room stock ahead of arrival with heightened F&B, such as wellness-oriented mini bars, elaborate coffee service, on-demand supplements or all the requirements for a multiday juicing detox.

Which path do we recommend? That depends entirely on your brand vision. But because each brand is different and because wellness can mean many different things to different people, when done right, your hotel can realize tremendous success from this burgeoning industry.◆

A culture of determination, collaboration and innovation will drive the recovery of Canada’s tourism industry

BY AMY BOSTOCK

AMY BOSTOCK: Has tourism recovered in Canada?

MARSHA WALDEN: Our latest Tourism Outlook report shows total tourism revenue is set to exceed 2019 levels, generating a projected $109.5 billion by the end of 2023. This represents the recovery of the tourism sector from the pandemic, one year earlier than forecast.

Leisure travel has been leading the recovery of the tourism sector, especially domestic travel, and we can

see people have re-affirmed the importance of travel. Even in today’s economic climate, consumers globally are allocating a larger share of wallet to experiences over goods, including 48 per cent of Canadians who are prioritizing travel at the expense of other spending. While business events are slower to recover, we know that people and businesses are looking for [an] in-person connection. We’re seeing the leads pipeline improving but actual bookings won’t recover until 2028. This

slow return is a trend that’s impacting global business events and isn’t just unique to Canada.

ANDREW SIEGWART: The tourism industry across Canada has benefited from its culture of determination, collaboration, and innovation to mount a promising recovery; however, its progress has been uneven within the many regions and sectors of tourism across the country. This is ultimately a challenge for Canada’s visitor economy

because we need all sectors of tourism to be healthy to compete internationally: accommodations, food and beverage, attractions, transportation, conventions and events, agri-tourism, et cetera. Further, broader economic and infrastructural gaps are strong forces that are still causing a drag on the rate of recovery for all sectors of Canada’s economy.

ANDREW WEIR: Toronto’s visitor economy is certainly on an upward trajectory but hasn’t yet returned to

ROYCE CHWIN president & CEO, Destination Vancouver

DARLENE GRANT FIANDER President of the Tourism Industry Association of Nova Scotia (TIANS)

full power. In 2023, the city welcomed nearly nine million visitors, which is 93 per cent of 2019 levels. However, a closer look at the data reveals that domestic visitors make up a larger share as international visitors remain 25 per cent behind pre-pandemic levels. And while visitors last year spent a record $7 billion in Toronto, that growth is partly

THE PARTICIPANTS

ANDREW SIEGWART president & CEO The Tourism Industry Association of Ontario

attributable to inflation.

Sustained recovery and growth depend on the return of all markets and segments, including international travellers and also business travel, both of which are core to our visitor economy.

ROYCE CHWIN: The visitor economy has re-built in Vancouver. We’re at, or close to, 2019 levels in all

MARSHA WALDEN president and CEO, Destination Canada

of the key indicators. We had a record 11-million overnight visitors in 2019 and final numbers aren’t in yet, but we’ll likely end 2023 with around 10.8-million overnight visitors.

Cruise continued to set records with 332 sailings this season, making this the second consecutive year of record ship arrivals with more than 1.25 million

ANDREW WEIR executive vice-president, Destination Toronto

passengers estimated through the Port of Vancouver — a 54-per-cent increase over last year. Occupancy rates have returned to pre-pandemic levels with ships largely at 95 per cent occupancy.

Meeting and convention business continues to be strong for Vancouver and the city remains largely unaffected by the challenges other peer cities have had

in re-building this segment of their market. The number of citywide conferences held here in 2023 were the second most on record and 2024 is on course for a potentially recordbreaking year with 27 citywide events that we’ve helped to bring into the destination already confirmed and more are currently in discussion.

AB: What were the top challenges your association members faced in 2023?

DARLENE GRANT FIANDER: As the re-building from COVID continues, the top challenges for Nova Scotia businesses have been ongoing recovery, debt management, access to capital, attraction and retention of labour especially senior level, and accessing affordable insurance.

AS: Our members, much like our counterparts’ members across the country, have been navigating the tight labour market, adjusting to the impacts of inflation on business costs and consumers, and coping with unprecedented debt levels. In addition, we’ve been working hard to re-build international visits as well as the critical conventions and events sector. On a more personal level, the industry’s leaders and teams were also navigating new realities of business operations after a period of intense volatility. The impacts of this dynamic on people, work-life balance, mental health, and more were still very much top-of-mind.

MW: The labour shortage is acute. By way of example, we know that a very high number of hotels aren’t able to fully re-open all of their rooms due

to a reduced workforce. Over the course of the pandemic, debt levels rose dramatically, and operators are struggling to invest and re-invest in tourism assets.

RC: Our members faced many of the same challenges that most businesses are facing: higher operational costs, higher interest rates and difficulty in hiring and retaining workers. Vancouver can be especially tricky in that last regard because finding affordable long-term housing can be challenging. Like most major urban centres in North America, there has been an uptick in crime and vandalism that have added further financial burdens on businesses, and a rise in street homelessness and safety concerns is becoming more of a reputational issue.

The U.S. remains one of our strongest-performing markets, although not quite back to pre-pandemic performance. However, international travel has remained below the rate seen prior to the pandemic with little sign of that trend changing markedly in the short term. And we know that international travellers spend the most money while they’re here, which obviously has an impact on our members.

AB: What are the biggest challenges your membership will face in 2024?

AS: I see three main challenges, which I prefer to frame as opportunities: it’s time to build a strategy focused on growth and management; the industry, and it’s supporting organizations, need to prioritize demand-driving and tourismmanagement initiatives; and

we need to see action on key infrastructure gaps.

RC: As a destination, we continue to draw attention to the lack of new hotel rooms in Vancouver, and across all of Metro Vancouver, and point out that the increasing demand will continue to aggravate that gap in capacity. Lack of capacity and high demand inevitably leads to higher rates — and we’re mindful that these rates may have a significant impact on Vancouver’s competitiveness as a destination. Becoming a boutique destination for the wealthy doesn’t align to one of Vancouver’s values: inclusiveness.

MW: Attracting investment to build new hotels is critical, but new buildings will take time to come online — often five or more years. We must become more creative in how we develop tourism assets with mixed use so that also serve the needs of the communities in which we operate. In the meantime, we must make the best use of the available rooms we have today by driving demand when and where we have capacity to host. For most places, that means a much greater emphasis on attracting visitors in fall and winter and ensuring that our visitors go beyond the core tourism destinations to explore more of Canada.

AW: The biggest challenge in 2024 is undoubtedly the debt challenges that many businesses are facing. The deadline to pay CEBA and RRRF loans was this January, and businesses that were unable to re-pay their loans

in full are now incurring interest. Ottawa recently estimated that more than a quarter of businesses in Canada missed the deadline to repay.

AB: What are the top barriers to a rebound in Canadian tourism and what’s your strategy to address them?

RC: Cost-of-living concerns continue to bite into many people’s discretionary income and their travel plans are certainly being impacted by that. But we need to focus on the part of ecosystem where we can influence demand versus putting effort toward an economic condition such as inflation, that we can’t control. International travel hasn’t been re-building at quite the pace we had hoped and that’ll continue to constrain a full rebound. Continued, sustained and patient investment in key markets should pay off in the long run. And there are opportunities to build new business from markets that Vancouver hasn’t traditionally focused on, that have direct or very good air connectivity. For example, Air Canada has started a direct service three times a week from Vancouver to Dubai — the only direct route in Western Canada.

DF: The biggest challenge is access — the return of airlines servicing all parts of Canada, in particular, regional routes. We’re back to about 80 per cent of 2019 levels. While there has been steady recovery in both domestic and international flight seat capacities, both are still below pre-pandemic levels and a number for regional routes have yet to be restored. Ease

of air access is fundamental to being an attractive destination.

AS: We need to create inclusive and aligned strategies for the future that include all sectors of the tourism industry, and governments at all levels. I see an opportunity to carve out more time and space to diversify and grow visitor markets, with a focus on international visits. This will help us to innovate and compete and will also drive important discussions about capacity management and investment. Finally, we need to co-create solutions to structural problems with government so that we can see action on challenges that are holding us back: better workforce data and labour market planning; workable polices to address immigration barriers; innovative frameworks to engage industry in developing attainable and workforce housing; transportation infrastructure to stabilize deteriorating community connections; climate and energy transition work — just to name a few. The reality is that our industry is bringing its own solutions to these challenges in communities across Ontario because we need to solve them. Celebrating and amplifying these efforts will be a big part of TIAO’s strategy.

MW: Let’s remember that Canada’s overall revenue in 2023 will finally cross the previous high-water mark of 2019, though that’s in nominal, not real dollar terms. So, now we can begin to look forward. We’re at a truly pivotal moment for our industry, we can embark on a new transformational growth path, addressing constraints and shifting

demand to change how growth occurs. These changes include attracting guests outside the summer months when capacity constraints are greatest, investing in employees and technology to increase productivity, more strategically developing destinations to attract guests to regions with lower occupancy rates and attracting higher-value guests — all of which can increase yield, while reducing the need for workers and accommodation.

Our 2030 strategy, which will be released this year, aims to address the key constraints while delivering smart growth, greater prosperity and more resilience in the tourism sector and enhancing the wealth and wellbeing of locals.

AW: Re-building the pipeline for business events has been a top priority. While that pipeline is once again robust as a result of those focused efforts, the realities of booking cycles mean that the near term of 2024 through 2026 will be softer in largescale meetings. Sales efforts continue to follow the dual tracks of securing long-term citywide business while also identifying opportunities for near-term conversion to fill the gaps over the next three years.

Another challenge are the geopolitical factors that suppress visitation to Canada from several key markets. Canada is clearly at a disadvantage in the China market relative to the U.S., Australia and other countries that all have Approved Destination Status and have seen their direct service return. Similarly, Mexico has shown tremendous momentum in recovery but that momentum is threatened

as Canada contemplates greater restrictions on entry from Mexico. The pressures in both markets are unrelated to tourism but the impact will be felt profoundly throughout the visitor economy.

AB: What is the role of government in helping Canada grow tourism revenue?

DF: Policy development that encourages innovation and removes barriers for growth and environmental policy that protects Canada’s natural assets as they are a competitive advantage.

AS: Governments play a significant role in partnering with all industries to sustain economic and social growth across the country.  Industries, in turn, contribute to the needs and priorities of government through employment opportunities, tax revenues, home-grown innovation and services, and more. Tourism and governments are increasingly coming together to co-create solutions to issues with all levels of government, for example, attainable housing, transportation, environment, social wellbeing, community safety, equity and inclusivity, and more.  These collaborations aren’t just about funding, they’re about working together to make a greater impact.

Collaborations between governments and industry are key to creating the right conditions for businesses to grow and thus to increase revenue for the workforce, industry and governments. It’s a formula applied across most sectors for good reason, it delivers results and prosperity.  I would also add that in an increasingly polarized

Destination Canada is getting ready to roll out the Canadian Tourism Data Collective (CTDC), which is a trusted source of intelligence that empowers decisionmakers. Fuelled by a network of tourism partners, the CTDC will provide a more regional view of data, fill gaps in current data sets with the inclusion of typically under-represented places and people in tourism statistics (rural, remote, and Indigenous), and facilitate the collection of micro-data and crowdsourced data. The CTDC is being rolled out in phases, with a public launch set for early this year.

global community, Canada’s diplomacy and the global nature of our visitor economy will require deep collaboration.

MW: Having policy support from governments is critical to the future success and competitiveness of Canda’s tourism sector. And we know that 82 per cent of Canadians believe that tourism positively impacts communities all across Canada. Policy-makers should feel motivated to

support and grow the sector, which disproportionately contributes to our GDP, tax base, and quality of life versus other sectors. And, importantly, tourism is an important onramp to the economy for many people — especially youth, newcomers, women and people seeking flexible working hours such as retirees and parents.

RC: Tourism isn’t an end in itself, it’s a pipeline to economic and social well-being and government should recognize this through effective policies, designed not only to encourage growth but ensure existing businesses are more resilient. The federal government must fully implement their tourism growth strategy ‘Canada 365’. And we’d certainly like to see the government advocating for China to put Canada back on the list of countries with Approved Destination Status.

AB: How critical is the airline industry to tourism recovery in Canada?

RC: Foundational to building a resilient and responsibly built visitor economy is air service and thus the airlines themselves. Short-, mid- or long-haul routes, given our vast geography, is critical to our destination competitiveness and we’d like to see our provincial government come to the table with funding to bring new routes into YVR.

AS: It’s fundamental to re-building international visitation, conventions, and conferences as well as domestic travel. In a real-time example, we’ve recently seen the significant reduction

of the Ontario Winter Games event to be hosted in Thunder Bay, Ont. in February due to reduced air capacity and costs. It raises concern about the ability to grow inbound visitation when we cannot effectively service domestic markets.

MW: Air connectivity is fundamental to tourism’s health — a keystone species as we like to call it.  As a result of COVID, Canada lost 90 per cent of air passenger capacity into Canada, or 27 million inbound seats from our key target markets. Air access is critical for tourism and the re-establishment of air routes was a key part of our recovery strategy. As of November 2023, our key target markets are 94 per cent recovered to 2019 level in terms of seat capacity, 98 per cent if we exclude China.

But if we look further ahead, we know we need to broaden access to and within Canada — increase the number of seats, frequency, and very critically, the seasonality of air service. Initially, we believe this will be built by strengthening our current routes year-round, then extending our reach to new routes. Of course, we’ll be working closely with our airline and airport partners on this ― both here in Canada and around the world. And, we’ll work within the federal government to provide advice on Canada’s air bilaterals as well as our borders visa programs, and multi-modal connectivity — to welcome the world to Canada.

AW: Access is critical to a destination’s success, particularly for a globally connected destination such as Toronto. We’ve long viewed Toronto’s global access as a

competitive advantage — the most flights to and from the U.S. of any city in the world, and a network of destinations served by our two airports that can match any city. After the pandemic interruption, it took time and significant effort by airline and airport partners for many of those routes to resume and by now most have, and even some new ones have been initiated.

AB: How can niche markets help attract new visitors?

AW: Toronto’s culinary scene is core to our content strategy. With more than half of Torontonians born outside of Canada, there’s a diversity of thought and creativity that’s often best expressed through the city’s exceptional food experiences. That was at the foundation of raising Toronto’s international culinary profile by launching Canada’s first MICHELIN Guide. The guide reaches food-inspired travellers and elevates Canada’s culinary story as a whole. That profile, combined with our deep culinary content that’s co-created with chefs, restaurateurs and knowledgeable ambassadors brings Toronto’s diverse and high-quality culinary story to a global audience of foodlovers and travellers.

DF: People are seeking out authentic experiences that evoke emotions. Culinary tourism, cultural tourism and sport tourism are all ways we can create best-in-class experiences to attract visitors and build repeat business.

RC: Culinary tourism is a good example because it’s something we’ve invested in heavily – we know the market is there and we understand

the strength of Vancouver’s incredible culinary scene. And we knew it would take more than an innovative marketing campaign. It meant influencing the direction of the sector itself and being prepared to commit to some seriously significant initiatives. We created the Dine Out Vancouver Festival, more than 20 years ago, to get locals out and into restaurants during a normally slow time in January and February. What started out with 57 restaurants has expanded to close to 400 restaurants, added special events, hotel and airline offers, and an amazing series called the World Chef Exchange in which we bring chefs from the global culinary community to collaborate with our local top talent. The collaborations this year featured all MICHELIN Guide-recognized teams. When Michelin approached us several years ago to bring the MICHELIN Guide to Vancouver, we knew we were being presented with another opportunity for a massive home run. The Guide was introduced in 2022 and it has been an absolute gamechanger for the industry. One of our goals was to keep emerging local culinary here and also attract new young chefs to come here knowing there would now be opportunities to work with MICHELINrecognized teams. Every restaurant I’ve spoken to that has been recognized by Michelin has seen a positive impact through increased sales and staff recruitment and retention.

AS: Most specialty markets are supported by exceptional legacy and/or emerging associations that bring deep and specialized expertise

to attract new visitors. I’d love to see these innovative sector leaders receive more financial support from their provincial and federal counterparts and receive more active participation from tourism industry players and businesses. TIAO works closely with leading specialized association networks in Ontario, and we ensure that we work as a team when speaking with government, developing policy recommendations, and creating thought leadership and learning experiences. Beyond attracting new visitors, these networks bring unique perspectives to solving community challenges. For example, the culinary-tourism sector helps to increase awareness of agricultural sector challenges and opportunities, which can benefit both food security and tourism growth. Indigenous tourism organizations and communities hold generations of land stewardship expertise that we should be celebrating and working with more to improve the effectiveness of community sustainability planning.

MW: Our provincial, territorial and Destination-Marketing partners have a strong and passionate presence in important segments, such as culinary tourism. Tourism businesses in these sub-sectors should stay connected with their local tourism organization to ensure they’re aligning on strategy and can take advantage of marketing support and programs on offer.

AB: What do the next few years look like for Canadian tourism?

DF: I feel there will be tremendous growth in

It’s important to consider the interrelated nature of the tourism ecosystem. No single organization alone can address the barriers to our growth, but collectively we can. We must work together to overcome the challenges our industry faces and bolster our global competitiveness

— Marsha WaldeN preSident and CeO, deStinatiOn Canada

cultural tourism and environmental stewardship will become more attached to a brand for tourism. Domestic growth (which started with COVID) creates a tremendous opportunity to build national pride and reduced travel deficit. At a business level, more personalized experiences, re-classification of work in the sector — rationalization of businesses will continue.

AS: I believe our industry will be focused on balancing two critical needs: mappingout and deploying strategies for innovation and growth, and contributing more to structural gaps within labour markets, key policies, and foundational infrastructure.

The reality is that we cannot expect governments alone to take the lead on either of these spheres going forward. Tourism is in virtually every community across Canada, our track record and creative work to solve community challenges such as safety, attainable housing, transportation networks, and sustainability, is strong. We need to leverage

this strength, in partnership with governments, to get past our current economic inertia. This is where organizations such as TIAO and our counterparts across the country can lean-in, demonstrate leadership, and add more value; it’s precisely where we’ll be focused in the years ahead.

MW: We’re incredibly optimistic about the future of Canada’s tourism industry. Our latest projections show a potential to hit $160 billion in revenue by 2030. Global experts say our sector will grow faster than the general economy at roughly six per cent per year from 2024 to 2030 but only if we have capacity to meet that demand.

But to truly harness this potential, we need to work together. This isn’t a challenge any single organization or entity can tackle alone. By working together collectively, we can drive transformative growth, not just in terms of revenue, but in creating sustainable, meaningful experiences for tourists and tangible economic, sociocultural and environmental

benefits for our communities. The future looks bright, but it’s a future we need to build together. That’s the real message here –collective action is the key to unlocking the full potential of Canadian tourism.

AW: I’m bullish on tourism and optimistic about Toronto’s future. The factors that made Toronto and Canada compelling destinations five years ago are just as true today and next year. What really excites me is the growing appreciation beyond tourism stakeholders of how vital our visitor economy is. More and more leaders in the business community, academia and community leadership are actively engaged in attracting new events and are seeking ways to connect their business to our business. Some challenges persist, no doubt. But we’re better positioned to address them today than ever, and poised for sustained and meaningful momentum in our visitor economy.

RC: Relentless. But in the best possible way. ◆

The 2024 BUYER'S GUIDE

CAT E G O RIES

AMENITIES

BATHROBES

ADA International Cosmetics Canada, Inc.

Garnier-Thiebaut, Inc.

Hotel Technologies

Lieberman Tranchemontagne

Majestic International

Marina Textiles Inc.

CANDLES

Mega-Lab Foodservice

Neo-Image Candlelight Ltd.

CHOCOLATES & CONFECTIONARY PRODUCTS

David Roberts Food Maximillien & Company

Nestlé Professional

CLOCKS

Hotel Technologies

Sunbeam Hospitality/Jarden Corp.

HAIRDRYERS

Andis Company

Guest Supply

Hotelevision Canada Ltd.

Sunbeam Hospitality/Jarden Corp.

HARDWARE FOR GUESTROOMS

Legrand

Netversity Solutions

Syscan-Id

ICE BUCKETS

Browne Foodservice

Lancaster Colony Commercial Products

IN-ROOM COFFEE & TEA

Browne Foodservice

Georgia-Pacific Professional

Guest Supply

Imperial Coffee and Services Inc.

JustSteph Sales Inc.

Kienna Coffee Roasters

Kraft Foodservice

Mother Parkers Tea & Coffee Inc.

Muldoon’s Own Hand Roasted

Coffee

Nestlé Professional

Nespresso

Starbucks Coffee Canada

Van Houtte (GMCR Canada Holding Inc.)

IRONS

Sunbeam Hospitality/Jarden Corp.

MINIBARS

Bartech Technology & Design

Dometic

LOC International Inc.

MicroFridge/Danby Products Limited

Nature Knows Inc.

OTHER - AMENITIES

Guest Supply

Jagorb International Ltd.

MicroFridge/Danby

Pet on Vacation

SOCAN

Tag Umbrella, division of Tag Products

Unilever International Partnerships

SOAP, SHAMPOO & DISPENSERS

ADA International Cosmetics Canada, Inc.

Dispenser Amenities Inc.

Ecolab

Flexo Products Ltd.

Imperial Dade Canada

JRS Amenities Ltd.

RedDot Brands

SCA Tissue

SC Johnson Professional

Sysco Guest Supply Canada Inc.

True North Hospitality

Unilever International Partnerships

WASTE BASKETS

JRS Amenities Ltd.

Waste Not Basket

BATHROOM

BATHROOM ACCESSORIES

American Standard Company

Dyson

Kohler Canada Co.

Lieberman Tranchemontagne

Mr. Grab Bar Inc.

Vanities International, LLC

BATHROOM DISPENSERS

ADA International Cosmetics Canada, Inc.

Cascades Tissue Group

Dispenser Amenities Inc.

Georgia-Pacific Professional

Kohler Canada Co.

SCA Tissue

SC Johnson Professional

Unilever International Partnerships

BATHROOM FIXTURES

ACO Systems

American Standard Company

Andis Company

Bath Fitter

BrassCraft

Delta Faucet/Masco Canada

Eggrock by Oldcastle Modular

Great Grabz Design Emporium

Grohe Canada Inc.

HD Supply Facilities Maintenance

Vanities International LLC

Jalco

Kohler Canada Co.

Mansfield Plumbing

Speakman

Symmons Industries Inc.

Tai Pan

THG U.S.A.

Toto U.S.A. Inc.

Vanities International LLC

Villeroy & Boch

BATHTUBS & REFINISHING

Kohler Canada Co.

Vanities International LLC

MIRRORS

Bethel International

Electric Mirror

Hospitality Needs Inc.

JustSteph Sales Inc.

Kartners Bathroom Accessories

Kohler Canada Co.

PI Fine Art

Seura Inc.

Tai Pan

PLUMBING

ACO Systems

BrassCraft

Grohe Canada Inc.

Hansgrohe U.S.A.

Jalco

Kohler Canada Co.

Mansfield Plumbing Products LLC

Speakman

THG U.S.A.

Zurn Industries Ltd.

SHOWER HEADS & FIXTURES

Delta Faucet/Masco Canada

Hansgrohe U.S.A.

Kohler Canada Co.

Speakman

T&S Brass and Bronze

Vanities International LLC

TISSUES & PAPER PRODUCTS

Cascades Tissue Group

Georgia-Pacific Professional

Imperial Dade Canada

Kimberly-Clark Inc.

Kohler Canada Co.

Kruger Products L.P.

RedDot Brands

SCA Tissue

TOWELS

Eden Textile

Flexo Products Ltd.

Garnier-Thiebaut, Inc.

George Courey Inc.

Guest Supply

JostCo Textiles International

Lieberman Tranchemontagne

Majestic International

Marina Textiles Inc.

Standard Textile Company Inc.

Sysco Guest Supply Canada Inc.

Trilium Textiles Inc.

True North Hospitality

BEDS

&

BEDDING

BED FRAMES

Araam Inc.

Bum Contract Indoor & Outdoor Furniture

CleanBrands LLC

Hypnos Canada/Araam Inc.

King Koil Sleep Products

Meubles Saint Damase

Restwell Sleep Products

Serta Canada

Simmons Canada Inc.

Tempur Sealy International, Inc. (Canadian Division)

BEDS - ROLL-AWAY/SOFA

CleanBrands LLC

Nationwide Hotel Supply Inc.

Restwell Sleep Products

Serta Canada

Simmons Canada Inc.

BLANKETS & COMFORTERS

Daniel Stuart Studio

George Courey Inc.

Lieberman Tranchemontagne

Marina Textiles Inc.

Northern Feather Canada

Stamina Fibre

Superior Quilting Ltd.

CRIBS

Foundations Worldwide Inc.

DUVETS

Daniel Stuart Studio

Eden Textile

George Courey Inc.

Imperial Dade Canada

Lieberman Tranchemontagne

Northern Feather Canada

Restwell Sleep Products

Superior Quilting Ltd.

World Wide Iozza Ltd.

United Feather & Down

LINENS

Alsco Linen Canada

Canadian Down & Feather Company Inc.

CleanBrands LLC

Daniel Stuart Studio

Eden Textile

Fabric Innovations

Garnier-Thiebaut, Inc.

George Courey Inc.

Guest Supply

Imperial Dade Canada

JostCo Textiles International

Lieberman Tranchemontagne Inc.

Marina Textiles Inc.

Northern Feather Canada

Protect-A-Bed

Standard Textile Company Inc.

Superior Quilting Ltd.

Trilium Textiles Inc.

Willowest

Winsham Fabrik Canada Ltd.

MATTRESSES

Araam Inc.

CleanBrands LLC

Foundations Worldwide Inc.

Hypnos Canada/Araam Inc.

King Koil Sleep Products

Restwell Sleep Products

Serta Canada

Simmons Canada Inc.

Tempur Sealy International, Inc. (Canadian Division)

Therapedic Sleepking Crown Design

PILLOWS

Canadian Down & Feather Company Inc.

CleanBrands LLC

Daniel Stuart Studio

Eden Textile

Garnier-Thiebaut, Inc.

George Courey Inc.

Lieberman Tranchemontagne

Marina Textiles Inc.

Northern Feather Canada

Protect-A-Bed

Restwell Sleep Products

Stamina Fibre

Superior Quilting Ltd.

BUYER'S GUIDE

CATEGORIES

United Feather & Down

Winsham Fabrik Canada Ltd.

ENERGY

AIR CONDITIONING

Belimo Aircontrols (CAN) Inc.

Eco2max Inc.

Enercare Commercial Services

Genuine Comfort

Goodman Air Conditioning & Heating

Gordon R. Williams Corp.

HD Supply Facilities Maintenance

Islandaire

Master Group

Modern Air Filters

NRG Equipment Inc.

Redmond/Williams

Taco Canada

AIR PURIFICATION

Dyson

Halton Indoor Climate Systems Ltd.

Humanscale Corp.

LG Electronics Canada Inc.

Master Group

Modern Air Filters

CONTROL SYSTEMS

ASSA ABLOY Group

Delta Controls Inc.

Dimplex North America

Legrand

NRG Equipment Inc.

ELECTRICITY & NATURAL

GAS SUPPLIERS

Direct Energy

Enbridge Gas

Modern Air Filters

Union Gas Ltd.

ENERGY MANAGEMENT

ASSA ABLOY Group

Dimplex North America

Eco2max Inc.

Enercare Commerical Services

Energex Inc.

Gordon R. Williams Corp.

Intello Technologies Inc.

Islandaire

Legrand

Master Group

MicroFridge/Danby

Onity

Union Gas Ltd.

FURNACES

Master Group

Modern Air Filters

HEATING

Belimo Aircontrols (CAN) Inc.

Calcana Industries Ltd.

Dimplex North America

Eco2max Inc.

Enercare Commerical Services

Genuine Comfort

Goodman Air Conditioning & Heating

LG Electronics Canada Inc.

Master Group

Modern Air Filters

Modern Niagara HVAC Services

NRG Equipment Inc.

Redmond/Williams

Taco Canada

LIGHTING SYSTEMS

Dyson

HD Supply Facilities Maintenance

Legrand

LightGuard

Mega-Lab Foodservice

N.E.G. Audio Visual Inc.

Panasonic Canada Inc.

Philips Day-Brite

Tai Pan

WAC Lighting

SERVICE & MAINTENANCE

Enercare Commerical Services

FirstOnSite Restoration

Modern Air Filters

Modern Niagara HVAC Services

VENTILATION

Gordon R. Williams Corp.

Halton Indoor Climate Systems Ltd.

Master Group

Modern Air Filters

Panasonic Canada Inc.

Redmond/Williams

Spring Air Systems Inc.

Taco Canada

WATER CONSERVATION & TREATMENT

Danamark WaterCare

Ecolab

Enbridge Gas

Enercare Commerical Services

Goslyn Environmental Systems

HD Supply Facilities Maintenance

Kohler Canada Co.

Nestlé Waters Canada

Redmond/Williams

Water Matrix

EQUIPMENT & SUPPLIES

ATMs

Cardtronics

Hospitality Needs Inc.

BADGES, TAGS & IDENTIFICATION

Hospitality Needs Inc.

Imprint Plus

Ketchum Manufacturing Inc.

Picture This On Granite

BANQUET & CATERING EQUIPMENT

Ca. Portable Dance Floor Co.

Canada Cutlery Inc.

Food Service Solutions Inc.

GBS Foodservice Equipment Inc.

Hospitality Needs Inc.

N.E.G. Audio Visual Inc.

Rabco Foodservice Ltd.

Tomlinson Industries

BAR EQUIPMENT & SUPPLIES/SERVICES

American Metalcraft Inc.

Beer Gas Systems

Blakeslee Foodservice Equipment Inc.

Browne Foodservice

Ca. Portable Dance Floor Co.

Dispense-Rite

Faema Canada

Forbes Industries

GBS Foodservice Equipment Inc.

Georgia-Pacific Professional

Great Grabz Design Emporium

Haddon Equipment & Supplies

Jani-King Canada Hospitality Division

Minibar Systems

Scotsman Ice Systems

SiriusXM Canada

SOCAN

Sunkist Foodservice Equipment

Swissh Commercial Equipment

Vertex China

Zuccarini Importing Co. Ltd.

BROCHURE/MENU HOLDERS

Hospitality Needs Inc.

Ketchum Manufacturing Inc.

BULLETIN BOARDS/SIGNAGE

Gridcast Media

Milestone AV Technologies

Postime Inc.

Visual Planning Corp.

BUSINESS FORMS

A.D.S. Publishing Inc.

Allcard Ltd.

Deluxe

CARTS

Crown Custom Metal Spinning Inc.

Forbes Industries

Lockwood Manufacturing Inc.

Mul-T-Mat & Supply Co.

Rubbermaid Commercial

Products Canada

COFFEE & TEA EQUIPMENT, ACCESSORIES

Illy Espresso Canada Inc.

Melitta Canada

Nespresso

Nestlé Professional

Tower Coffee

DISHWASHERS & WAREWASHING EQUIPMENT

Cambro Manufacturing Co.

Champion Moyer Diebel

Diversey Care

East Coast Laundry Systems

Ecolab

Haddon Equipment & Supplies

Hobart Food Equipment Group Canada

Miele Ltd.

Swissh Commercial Equipment

DISPENSERS - BEVERAGE

Browne Foodservice

Bunn-O-Matic Corp. of Canada

Danamark WaterCare

Follett Corp.

Imperial Coffee and Services Inc.

Melitta Canada

Morton-Parker Ltd.

Supramatic Inc.

Tower Coffee

Western Refrigeration & Beverage Equipment

EQUIPMENT FOR THE DISABLED

Kohler Canada Co.

EQUIPMENT REPAIRS & INSTALLATION

Cardtronics

Harco Ltd.

Schindler Elevator Corp.

West Coast FoodPak Systems Ltd.

EXERCISE EQUIPMENT

Hotel Fitness, Div. of Brigadoon Fitness

Keystone Fitness

Life Fitness

Matrix Canada/Stak Fitness

PPL Aquatic Fitness & Spa Group Inc.

FOOD PROCESSORS & BLENDERS

Blakeslee Foodservice Equipment Inc.

Bravo Coffee Group

Cuisinart Canada

Robot Coupe U.S.A. Inc.

FRYERS & ACCESSORIES

Alto-Shaam Canada

Browne Foodservice

The 2024 BUYER'S GUIDE

CATEGORIES

Crown Verity Inc.

Hatco Corp.

Kendale Products Ltd.

Perfect Fry LLC

Pitco Frialator Inc.

TFI Food Equipment Solutions

ICE MACHINES & ICE MAKERS

Distex M&M Inc.

Follett Corp.

Manco Distributors Inc.

Permul Ltd.

Scotsman Ice Systems

Welbilt Canada

Western Refrigeration & Beverage Equipment

KITCHEN EQUIPMENT

Build It by Design

Canada Cutlery Inc.

Cuisinart Canada

GBS Foodservice Equipment Inc.

Kohler Canada Co.

Melitta Canada

RedDot Brands

Ridalco Industries Inc.

SFI Hospitality

Tarrison Products Ltd.

Total Tabletop Plus

MENUS & ACCESSORIES

Browne Foodservice

Imprint Plus

OVENS & MICROWAVES

Alto-Shaam Canada

(The) Broaster Company

Celco Foodservice Equipment Inc.

Cookshack Inc.

Kendale Products Ltd.

MicroFridge/Danby Products Limited

Montague Company

Rabco Foodservice Ltd.

RATIONAL Canada

Star Manufacturing International Inc.

Vulcan

Welbilt Canada

Whirlpool Corp. – Amana Division

RANGES, BROILERS & ROTISSERIES

Crown Verity Inc.

Distex M&M Inc.

GBS Foodservice Equipment Inc.

MicroFridge/Danby Products Limited

Montague Company

MVP Group Corp.

Permul Ltd.

Pitco Frialator Inc.

Rabco Foodservice Ltd.

RATIONAL Canada

TFI Food Equipment Solutions

Vulcan

Welbilt Canada

REFRIGERATION & FREEZERS

Bartech Technology & Design

Cres Cor

Dometic

GBS Foodservice Equipment Inc.

Habco

Hobart Food Equipment Group Canada

Igloo Refrigeration Ltd.

LOC International Inc.

Manco Distributors Inc.

MicroFridge/Danby Products Limited

MVP Group Corp.

SFI Hospitality

Tarrison Products Ltd.

Victory Refrigeration

Welbilt Canada

Western Refrigeration & Beverage Equipment

REPAIRS & MAINTENANCE

Cardtronics

Build It by Design

FirstOnSite

HD Supply Facilities Maintenance

Hospitality Needs Inc.

Jani-King Canada Hospitality Division

SAFETY MATS & EQUIPMENT

Ecolab

Hospitality Needs Inc.

Rescue 7 Inc.

SANITATION EQUIPMENT & SUPPLIES

3M Canada

Champion Moyer Diebel

Diversey Care

Ecolab

Georgia-Pacific Professional

Harco Co. Ltd.

Hospitality Needs Inc.

Jani-King Canada Hospitality Division

Kärcher Canada Inc.

Kohler Canada Co.

Professional Sanitation & Packaging

RedDot Brands

Rubbermaid Commercial Products Canada

Sealed Air

Uline Canada

SMALLWARES & COOKWARE

American Metalcraft Inc.

Browne Foodservice

Canada Cutlery Inc.

Crown Custom Metal Spinning Inc.

Danesco Inc.

FoodPack Inc.

Globe Food Equipment Co.

Lockwood Manufacturing Inc.

Nella Cutlery Toronto

PanSaver

Prince Castle LLC

Regal Ware Inc.

Spring U.S.A.

Tomlinson Industries

Traex, a Libbey Foodservice Company

Trudeau Corp.

West Coast FoodPak Systems Ltd.

SPA SUPPLIES & SERVICES

Hunter Amenities International Ltd.

HydroTher Commercial Hot Tubs

Life Fitness

Garnier-Thiebaut, Inc.

Lowry School for Pool & Spa Chemistry

Revive Wet Towel Company

Superior Pool Spa & Leisure

Swimeeze Swimwear by Stanleykem Inc.

ThemaSol

STORAGE & RACKING

Cambro Manufacturing Co.

Dispense-Rite

Protect-A-Bed

SWIMMING POOLS & ACCESSORIES

Hayward Pool Products

Hotel Waterparks

HydroTher Commercial Hot Tubs

Lowry School for Pool & Spa Chemistry

Master Pools by Dominion Gunite Calgary Ltd.

PPL Aquatic Fitness & Spa Group Inc.

Superior Pool Spa & Leisure

Swimeeze Swimwear by Stanleykem Inc.

UNIFORMS & PROTECTIVE APPAREL

Alsco Linen Canada

Ansell Canada

Blackwood Career Apparel + Essentials

Canada Cutlery Inc.

Canadian Linen & Uniform Service

Chef Revival Inc.

Chef Works

Chef’s Hat Inc.

Cintas Canada

CMI Uniforms

Marks Commercial

Ronco

Shoes for Crews

Sika Footwear/Ecolad Corp.

Town & Country Uniforms Inc.

Uline Canada

VENDING MACHINES

Imperial Coffee and Services Inc.

WALL & CEILING TV BRACKETS

CES Distribution

Rocelco Inc. A/V Mounting Solutions

WARMING & HOLDING EQUIPMENT

(The) Broaster Company

Cres Cor

Food Service Solutions Inc.

Hanson Heat Lamps

Hatco Corp.

Mega-Lab Foodservice

Prince Castle LLC

Rabco Foodservice Ltd.

SFI Hospitality

Spring U.S.A.

Star Manufacturing International Inc.

FOOD & BEVERAGE PRODUCTS

APPETIZERS

Cavendish Farms

LUDA Foods

McCain Foods (Canada)

Phillips Foods Inc.

Reuven International

BAKED GOODS & SUPPLIES

Bridor

Bunge Canada

Canada Bread Company Ltd.

Dufflet Pastries

George Weston Limited

Gourmet Baker

LUDA Foods

McCall’s

McCormick Canada

Otis Spunkmeyer Inc.

BEVERAGES - ALCOHOLIC

Bacardi Canada Inc.

Beer Gas Systems

Canadian Iceberg Vodka Corp.

Colio Estate Wines Inc.

Fine Wine Accessories

Henry of Pelham Wines

Hobbs & Co. Wine Merchants Inc.

MicroFridge/Danby

Peller Estates

BEVERAGES - NON-ALCOHOLIC

Boyds Coffee Company

Brazilian Canadian Coffee Co. Ltd.

Canada Pure Water Company Ltd.

Canterbury Coffee Corp.

Club Coffee Company Inc.

Dairy Farmers of Ontario

Eska

Evian Natural Spring Water

Gerhards Importers Canada

Imperial Coffee and Services Inc.

Kienna Coffee Roasters

BUYER'S GUIDE

CATEGORIES

McCullagh Coffee (Food Service)

Melitta Canada

MicroFridge/Danby

Naya

Ocean Spray International

Orchid Island Juice Company

Pepsi-QTG Canada Inc

(The) Pop Shoppe

BOTTLED WATER

Eska

Nestlé Waters Canada

Pepsi-QTG Canada Inc.

BREAKFAST FOODS

Bridor

Burnbrae Farms Ltd.

EggSolutions Inc.

Gourmet Baker

LUDA Foods

Nature Knows Inc.

COFFEE & TEA

Boyds Coffee Company

Bravo Coffee Group

Brazilian Canadian Coffee Co. Ltd.

Bunn-O-Matic Corp. of Canada

Club Coffee Company Inc.

Faema Canada

Gerhards Importers Canada

Illy Espresso Canada Inc.

Imperial Coffee and Services Inc.

McCullagh Coffee (Food Service)

Melitta Canada

Mother Parkers Tea & Coffee Inc.

Muldoon’s Own Hand

Roasted Coffee

Nestlé Professional

Nespresso

Starbucks Coffee Canada

Tower Coffee

Van Houtte (GMCR Canada Holding Inc.)

CONDIMENTS

Bunge Canada

French’s Foodservice

Hospitality Needs Inc.

Kraft Heinz Foodservice

LUDA Foods

McCormick Canada

Nestlé Professional

Unilever Food Solutions

Wing’s Food Products

DAIRY PRODUCTS

Aliments ED Foods

Arla Foods Canada Inc.

Burnbrae Farms Ltd.

Chapman’s Ice Cream Ltd.

Dairy Farmers of Ontario

Danone Inc.

Gay Lea Foods

Gordon Food Service (GFS)

Hospitality Needs Inc.

Ivanhoe Cheese Inc.

Saputo

Stirling Creamery Ltd.

ETHNIC FOODS & SPECIALTY

Bonduelle North America Inc.

Bridor

Burke Corporation

Campbell’s Foodservice

ConAgra Foods Canada Inc.

Canola Info

Cookshack Inc.

Dainty Foods

Derlea Brand Foods Inc.

Dr. Oetker Canada Ltd.

Dufflet Pastries

French’s Foodservice

Frito Lay Canada

Gay Lea Foods

George Weston Limited

Greaves Jams & Marmalades

Hormel Foods Corp.

Italpasta Ltd.

JFC International Inc.

Kellogg Canada Inc.

Kraft Heinz Foodservice

Lamb Weston Canada

Lindt & Sprüngli (Canada) Inc.

LUDA Foods

Magic Seasoning Blends

McCain Foods (Canada)

McCall’s

Ocean Spray International

Otis Spunkmeyer Inc.

Phillips Foods Inc.

Pinnacle Foods Canada

Reckitt Benckiser Canada Inc.

Reuven International

Richardson Oilseed Ltd.

San Benito Foods (Neil Jones Food Company)

Sara Lee Foodservice Ltd.,

Sea Watch International Ltd.

Select Food Products Ltd.

Sofina Foods Inc.

Stanislaus Food Products Co.

Stirling Creamery Ltd.

Sun Rich Fresh Foods Inc.

Unilever Food Solutions

Whyte’s Food Corp

Wing’s Food Products

Wong Wing (McCain Foods Ltd.)

FISH & SEAFOOD

Aqua Star

Export Packers Company Ltd.

Chef Brandz Inc.

High Liner Culinary

LUDA Foods

Macgregor’s Meat & Seafood Ltd.

Sea Watch International Ltd.

FROZEN FOODS

Bonduelle North America Inc.

Reuven International

HERBS, SPICES & SEASONINGS

Aliments ED Foods

MEATS

(The) Bruss Company

Burke Corporation

Cardinal Meat Specialists Ltd.

Chef Brandz Inc.

Gordon Food Service (GFS)

LUDA Foods

Macgregor’s Meat & Seafood Ltd.

Maple Leaf Foodservice

Piller’s Fine Foods

TMF Foods

POULTRY

Aliments ED Foods

Chef Brandz Inc.

Macgregor’s Meat & Seafood Ltd.

Reuven International

PRODUCE

Bonduelle North America Inc.

Derlea Brand Foods Inc.

Nature Knows Inc.

READY-TO-USE FOODS

Bridor

Reuven International

SAUCES, MIXES, DRESSINGS & MARINADES

Aliments ED Foods

SNACK FOODS

Aliments ED Foods

Bridor

Cavendish Farms

Chapman’s Ice Cream Ltd.

Chef Brandz Inc.

ConAgra Foods Canada Inc.

Danone Inc.

Frito Lay Canada

Greaves Jams & Marmalades

Kraft Foodservice

Maximillien & Company

Nature Knows Inc.

SOUPS & BASES

Aliments ED Foods

Campbell’s Foodservice

FURNISHINGS & DECOR

ART & MIRRORS

Lakeview Lighting Ltd..

Matrix Hospitality Furniture Inc.

PI FINE ART

Tai Pan

BANQUET TABLES/CHAIRS

Bum Contract Indoor & Outdoor Furniture

Global Furniture Group

Hsquared Hospitality Group

National Event Supply

Rodo Industries Inc.

Sico America Inc.

CARPETS & FLOORING

Altro Safety Flooring

Ca. Portable Dance Floor Co.

Crossville, Inc.

DeFehr Furniture

Durkan

Forbo Flooring

Interface Canada Inc.

Lexmark Carpet Mills Inc.

Milliken & Company

Peerless Hospitality

Torlys Floors

CASE GOODS

Advance Hotel Liquidators

BHG (Brick Hospitality Group)

BSG Inc.

Buhler Furniture

Casemills Ltd.

CPNA (Contract Partners of North America)

Dalfen Sales Agency Inc.

Dimplex North America

Fleetwood Fine Furniture

Fusion Woodworks Inc.

Global Furniture Group

Hospitality Designs

Hsquared Hospitality Group

Kimball Hospitality

Koregroup Inc.

Les Industries JSP Inc.

Meubles Saint Damase

Milliken & Company

The Refinishing Touch

Shorewood Furniture

CHAIRS

Bum Contract Indoor & Outdoor Furniture

Contract Supply Corp. Ltd.

Davidson Furniture Specialties Ltd.

Dinec Division of BDM + Furniture Inc.

Dor-Val ManufacturingGlobal Furniture Group

Grosfillex

Hospitality Designs

Hsquared Hospitality Group

Humanscale Corp.

ISA International Inc.

The 2024 BUYER'S GUIDE

CATEGORIES

Jamco Chairs (The Table and Chair People)

Jaymar

Kimball Hospitality

Les Industries JSP Inc.

MIDI Division of BDM + Furniture Inc.

Nationwide Hotel Supply Inc.

Oggi Design Inc.

Schoolhouse Products Inc.

Sita Importing & Manufacturing Inc.

Southern Aluminum

Stylus Sofas Inc.

COAT RACKS

Eddie’s Hang-Up Display Ltd.

Lakeview Lighting Ltd.

DESKS

BSG Inc.

Humanscale Corp.

Imprint Plus

Les Industries JSP Inc.

Schoolhouse Products Inc.

FLOORING

Bum Contract Indoor &

Outdoor Furniture

Ca. Portable Dance Floor Co.

Sico America Inc.

Torlys

LAMPS

Bethel International

Dolan Hospitality

Lakeview Lighting Ltd.

Studio Italia Design

LIGHTING (DECOR)

Calcana Industries Ltd.

Dolan Hospitality

Gen-Lite Industries

Humanscale Corp.

Lakeview Lighting Ltd.

LightGuard

Mega-Lab Foodservice

Philips Day-Brite

Postime Inc.

Studio Italia Design

Tai-Pan

WAC Lighting

OUTDOOR FURNITURE

Bum Contract Indoor & Outdoor Furniture

Hauser Industries

Hsquared Hospitality Group

Kara Furniture Management Ltd.

Legrand

Rodo Industries Inc.

SOFAS

Advance Hotel Liquidators

C.C. Leathers Inc.

Dalfen Sales Agency Inc.

Hospitality Designs

Hsquared Hospitality Group

Jaymar

LCE Interiors

Liinz

Stylus Sofas Inc.

Therapedic Sleepking Crown Design

TABLES

Build It by Design

Dor-Val Manufacturing

Hsquared Hospitality Group

Lakeview Lighting Ltd.

WALL COVERINGS

Crossville, Inc.

Crown Wallpaper & Fabrics

Forbo Flooring

Levey Industries Inc.

Metro Wallcoverings

Odyssey Wallcoverings

PI FINE ART

WallDecor 3D

WINDOW COVERINGS

Credible Hospitality

Eden Textile

Fabric Innovations

Hunter Douglas Canada

Legrand

Superior Quilting Ltd.

World Wide Iozza Ltd.

LAUNDRY & CLEANING PRODUCTS

CHEMICALS

Dalex Canada Inc.

Diversey Care

Ecolab

GBS Foodservice Equipment Inc.

Haddon Equipment & Supplies

Harco Co. Ltd.

Imperial Dade Canada

Miele Ltd.

P&G Professional

Pak-It Green Cleaning Solutions

CLEANING SUPPLIES

3M Canada

Coinamatic Canada Inc.

Dalex Canada Inc.

Diversey Care

Ecolab

GDI Services (Canada) LP

Georgia-Pacific Professional

Harco Co. Ltd.

Imperial Dade Canada

Kärcher Canada Inc.

Ontario Laundry Systems Inc.

Orkin Canada

SC Johnson Professional

Sealed Air

Sparkle Solutions

DEODORIZERS

Ecolab

Ontario Laundry Systems Inc.

Orkin Canada

P&G Professional

Procter & Gamble Professional

RedDot Brands

DISINFECTANTS

Diversey Care

Ecolab

Harco Co. Ltd.

Intersteam Technologies

P&G Professional

Pak-It Green Cleaning Solutions

DRYERS

Alberta Laundry Systems Ltd.

Automated Laundry Systems FG Inc.

Coinamatic Canada Inc.

Continental Girbau Inc.

Dalex Canada Inc.

East Coast Laundry Systems

Girbau Industrial

Harco Co. Ltd.

Ipso (Commercial Coin Laundry)

K-Bro Linen Systems

LG Electronics Canada Inc.

Maytag Commercial Laundry

MicroFridge/Danby Products Limited

Milnor Laundry Systems

Ontario Laundry Systems Inc.

Sparkle Solutions

FOLDING EQUIPMENT

Alberta Laundry Systems Ltd.

Coinamatic Canada Inc.

Continental Girbau Inc.

Dalex Canada Inc.

East Coast Laundry Systems

Girbau Industrial

Harco Co. Ltd.

Ontario Laundry Systems Inc.

HOUSEKEEPING EQUIPMENT

Dalex Canada Inc.

Ecolab

GDI Services (Canada) LP

Kärcher Canada Inc.

Protect-A-Bed

IRONING EQUIPMENT

Alberta Laundry Systems Ltd.

Continental Girbau Inc.

East Coast Laundry Systems

Girbau Industrial

The 2024

BUYER'S GUIDE

CATEGORIES

Harco Co. Ltd.

OnePress Ironer

PEST & ODOUR CONTROL

Abell Pest Control Inc.

Dalex Canada Inc.

FirstOnSite

Intersteam Technologies

Orkin Canada

Protect-A-Bed

Purity Pest Control

Winmar International Inc.

TOWELS & WIPES

Dalex Canada Inc.

Daniel Stuart Studio

Georgia-Pacific Professional

Imperial Dade Canada

Revive Hot Towel Company

SCA Tissue

VACUUM CLEANERS

Advance, by Nilfisk

Diversey Care

Dyson

Kärcher Canada Inc.

Oreck Corp.

WASHERS

Alberta Laundry Systems Ltd.

Automated Laundry Systems FG Inc.

Coinamatic Canada Inc.

Continental Girbau Inc.

Dalex Canada Inc.

East Coast Laundry Systems

Girbau Industrial

Haddon Equipment & Supplies

Harco Co. Ltd.

K-Bro Linen Systems

LG Electronics Canada Inc.

Miele Ltd.

Milnor Laundry Systems

Ontario Laundry System Inc.

Sparkle Solutions

SAFETY & SECURITY

KEY CARDS & LOCKS

Allcard Ltd.

ASSA ABLOY Group

Beline

Dormakaba Canada Inc.

LOC International Inc.

Onity

Safemark Systems

Salto Systems Inc.

Select Hospitality Systems

MONEY-HANDLING EQUIPMENT

Cardtronics

CashTech Currency Products Inc.

Chase Paymentech Solutions

Cummins-Allison ULC

OCCUPANCY SENSORS

Alertify

Gordon R. Williams Corp.

Legrand

RISK ASSESSMENT

HUB International

SAFES, VAULTS & SAFETYDEPOSIT BOXES

ASSA ABLOY Group

Dormakaba Canada Inc.

LOC International Inc.

Safemark Systems

Salto Systems Inc.

Select Hospitality Systems

SURVEILLANCE EQUIPMENT

Matrix Integrated Solutions Ltd.

Panasonic Canada Inc.

Sound Products

SERVICES

ACCOUNTING SERVICES & EQUIPMENT

BAASS Business Solutions Inc.

Grant Thornton

ADVERTISING & SALES

PROMOTION

AAA Inspection and Diamond Ratings

Bochsler Creative SolutionsCommercial and Product Photography

Brand Culture Marketing and Promotions

Flip.to

iBrand Print

Imprint Plus

Karstan Communications Inc.

SSP Group Inc. (Stir Sticks & Picks International Inc.).

Tag Umbrella, division of Tag Products

VFM Leonardo Inc.

Virtual Visit Presentations Inc.

ARCHITECTURAL & DESIGN

II By IV Design

ACI Wright Architects Inc.

API Development Consultants Inc.

Baycon Construction Managers

BBA Design Consultants Inc.

BLT Construction Services Inc.

Box Interior Design Inc.

Build It by Design

Cardoza Designers & Builders Corp.

Chapi Chapo Design

Chamberlain Architect Services Ltd.

CHIL Interior Design

D.Zign Interior Planning & Project Management Inc.

DCL Management Ltd.

Design Agency

Dessco Countertops

Dimplex North America

Fusion Creative

Graziani + Corazza Architects Inc.

GUPM Construction Managers

Hager and Associates Inc.

HOK Designs

Houston Construction Ltd. (HCL Group).

IRC Building Sciences Group

JLL Hotels & Hospitality Group

JM Architecture Inc.

MAC Interior Design Inc.

Moncur Design Associates

Number Ten Architectural Group

ONEC Building Systems

Penalta Group Ltd.

Renée Bates Designs

Ridalco Industries Inc.

Royal Design Inc.

SSDG Interiors Inc.

Stahle Construction Inc.

Urban Innovations

WallDecor 3D

Yabu Pushelberg

CLEANING SERVICES

BTS Building Cleaning

Services Vancouver

GDI Services (Canada) LP

Imperial Dade Canada

Jani-King Canada Hospitality Division

Tricom

CONSTRUCTION

Baycon Construction Managers

BHG (Brick Hospitality Group)

BLT Construction Services Inc.

Build It by Design

Cassels Brock & Blackwell LLP

CBRE Hotels

CONSULTANTS

II By IV Design

AAA Inspection and Diamond Ratings

A.D.S. Publishing Inc.

Above The Line Solutions

ACI Wright Architects Inc.

Agilysys Inc.

API Development Consultants Inc.

BAASS Business Solutions Inc.

Bayah Hospitality Services

Baycon Construction Managers

BBA Design Consultants Inc.

Beechwood Real Estate Advisors, Brokerage Inc.

BLT Construction Services Inc.

Box Interior Design Inc.

Cardoza Designers & Builders Corp.

Careful Consulting Services (Laundry & Dry Cleaning)

CBRE Hotels

Chamberlain Architect Services Ltd.

Colliers Hotels

D.Zign Interior Planning & Project Management Inc.

DCL Management Ltd.

Diversey Care

Dominion Grand Hotel Group Inc.

Dunn Consulting Services Inc.

Eco Crown Hospitality

GDI Services (Canada) LP

Global Hospitality Search Consultants Ltd.

Grant Thornton

Graziani + Corazza Architects Inc.

Group Lockhart Inc.

GUPM Construction Managers

Hager and Associates Inc.

HLT Advisory Inc.

HOK Designs

Horwath HTL – Montreal

Horwath HTL – Toronto

HVS - Toronto

HVS - Vancouver

Innsource Solutions Inc.

IRC Building Sciences Group

JLL Hotels & Hospitality Group

Kara Furniture Management Ltd.

Larry Mckenzie Realty Executives Elite

Noraxx Inspections Inc.

Number Ten Architectural Group

ONEC Building Systems

PAG Hospitality

(The) Personnel Department

Renée Bates Designs

RIBA Corp.

Rising Tide Consultants Ltd.

Signature Canada Inc.

Smart Serve Ontario

SSDG Interiors Inc.

Stahle Construction Inc.

STEM Consulting & Marketing Inc.

Surety Food Safety Group

Syer Hospitality Group Inc.

Urban Innovations

Winmar International Inc.

Yabu Pushelberg

CREDIT CARDS & PROCESSING

American Express

Visa Canada

Mastercard

EMPLOYEE BENEFITS & COMPENSATION

Arthur J. Gallagher Canada Ltd.

Cassels Brock & Blackwell LLP

Group Lockhart Inc.

HB Consultants – Employee

Benefits Specialists

Western Financial Group

Insurance Solutions

The 2024 BUYER'S GUIDE

CATEGORIES

EMPLOYEE ENGAGEMENT

Beekeeper

ENVIRONMENTAL SERVICES

Cassels Brock & Blackwell LLP

Eco Crown Hospitality

Green Key Global

Waste Management

Winmar International Inc.

EXECUTIVE SEARCH FIRMS & STAFFING

Beekeeper

GDI Services (Canada) LP

Global Hospitality Search Consultants Ltd.

JRoss Recruiters

Lecours Wolfson

Mellors Exceptional Hospitality Recruitment Services

(The) Personnel Department

Renard International Hospitality Search Consultants

FINANCIAL & LEASING

Business Development Bank of Canada

Cassels Brock & Blackwell LLP

CBRE Hotels

Citibank Canada

CWB Franchise Finance

Gallagher

Hotel Equities

HSBC Canada

RBC Royal Bank

Tyne Hospitality Services Ltd.

FIRE EQUIPMENT

Rescue 7 Inc.

FIRST AID & CPR TRAINING

Workplace Medical Corp. First Aid Training.

FRANCHISE SERVICES

Sotos LLP

INSURANCE SERVICES

Cassels Brock & Blackwell LLP

Gallagher Group Lockhart Inc.

HB Consultants – Employee Benefits Specialists

Western Financial Group

Insurance Solutions

Winmar International Inc.

LAUNDRY & LINEN SERVICES

Automated Laundry Systems FG Inc.

Canadian Linen & Uniform Service

Careful Consulting Services (Laundry & Dry Cleaning)

Cintas Canada

Coinamatic Canada Inc.

GDI Services (Canada) LP

HLS Linen Service

Jani-King Canada Hospitality Division

K-Bro Linen Systems

Ontario Laundry System Inc.

Ozomate, the Ozone Company

Sparkle Solutions

LEGAL SERVICES

Cassels Brock & Blackwell LLP

Goodmans, LLP

Sotos LLP

Stikeman Elliott LLP

MANAGEMENT COMPANIES

AAA Inspection and Diamond Ratings

Canadian Western Bank (CWB)

Dominion Grand Hotel Group Inc.

Hotel Equities

Noraxx Inspections Inc.

Signature Canada Inc.

Sodexo

Winmar International Inc.

MARKETING & MARKET RESEARCH

A Couple of Chicks E-Marketing

Bochsler Creative SolutionsCommercial and Product

Photography

Brand Culture Marketing and Promotions

Colliers Hotels

Digital Alchemy

Flip.to

Floor13 - formerly Dunn

Consulting Services Inc.

Fusion Creative

JLL Hotels & Hospitality Group

Karstan Communications Inc.

BUYER'S GUIDE

CATEGORIES

Signature Canada Inc.

VFM Leonardo Inc.

MEMBERSHIPS

AAA Inspection and Diamond Ratings

Hospitality Financial & Technology Professionals (HFTP)

MORTGAGE BROKERS

Avision Young

Canadian Western Bank (CWB)

CBRE Hotels

Colliers Hotels

JLL Hotels & Hospitality Group

PARKING SERVICES

Impark

Park Indigo

ParkSmart Inc.

Precise ParkLink Inc.

PROMOTIONAL PRODUCTS & PRINTING

A.D.S Publishing

Deluxe

iBrand Print

Icon Digital Productions

Syscan-Id

PROPERTY-MANAGEMENT

SERVICES

Avision Young

Baycon Construction Managers

Canadian Western Bank (CWB)

CBRE Hotels

Colliers Hotels

Digital Alchemy

DSC Hotel Systems

Elite Destination Homes

FirstOnSite

Hotel Equities

myDigitalOffice

Smart Hotel Software

Winmar International Inc.

PURCHASING PROGRAMS

Above The Line Solutions

Avendra

CPNA (Contract Partners of North America)

Koregroup Inc.

Preferred Alliance Group Systems Ltd.

QUASEP

Sodexo

REAL-ESTATE SERVICES

Avision Young

Beechwood Real Estate Advisors, Brokerage Inc.

Canadian Western Bank (CWB)

Cassels Brock & Blackwell LLP

CBRE Hotels

Colliers Hotels

Cushman & Wakefield Ltd.

Elite Destination Homes

HVS - Toronto

HVS - Vancouver

JLL Hotels & Hospitality Group

Keller Williams Realty Centres Brokerage

Larry Mckenzie Realty Executives Elite

Paramount Lodging Advisors

Re/max

SALES & APPRAISALS (HOTELS)

Baycon Construction Managers

Beechwood Real Estate Advisors, Brokerage Inc.

Canadian Western Bank (CWB)

Cassels Brock & Blackwell LLP

CBRE Hotels

Colliers Hotels

Cushman & Wakefield Ltd.

Horwath HTL - Montreal

HVS - Toronto

HVS - Vancouver

Keller Williams Realty Centres Brokerage

Paramount Lodging Advisors

Tyne Hospitality Services Ltd.

SERVICES & ASSOCIATIONS

Green Key Global

TRAINING SERVICES

Bayah Hospitality Services

Hospitality Financial & Technology Professionals (HFTP)

Oculus Hospitality Training & Business Solutions Inc.

Signature Canada Inc.

Smart Serve Ontario

Syer Hospitality Group Inc.

TrainCan Inc

Workplace Safety & Prevention Services

WASTE MANAGEMENT

GFL Environmental Inc.Waste Management

Goslyn Environmental Systems

Sanimax

TABLETOP

CHINA

Browne Foodservice

Cascadia Tableware

G.E.T. Enterprises LLC

Globe Hotelware Agency

Hall China Company (HLC Inc.

Homer Laughlin China Co.

Noritake Canada Ltd.

RAK Porcelain (Distributed by Horeca & Co. Inc.)

Rosenthal

Tableware Solutions Ltd.

Total Tabletop Plus

Vertex China

Villeroy & Boch

Waterford Wedgewood & Royal Doulton Canada

CRYSTAL

Browne Foodservice

RAK Porcelain (Distributed by Horeca & Co. Inc)

WWRD Canada, Inc.

FLATWARE

Browne Foodservice

Cascadia Tableware

Globe Hotelware Agency

Nella Cutlery Toronto

RAK Porcelain (Distributed by Horeca & Co. Inc.)

Sagetra Inc. (Sanelli Cutlery)

Sirius Tabletop Corp.

Waterford Wedgewood & Royal Doulton Canada

World Tableware, a Libbey Foodservice Company

GLASSWARE

Browne Foodservice

Campus Products Inc.

Danesco Inc.

Globe Hotelware Agency Inc.

Lancaster Colony

Commercial Products

Libbey Glassware, a Libbey Foodservice Company

RAK Porcelain (Distributed by Horeca & Co. Inc)

Tableware Solutions Ltd.

Trudeau Corp.

Waterford Wedgewood & Royal Doulton Canada

World Tableware, a Libbey Foodservice Company

WWRD Canada, Inc.

HOLLOWARE

Browne Foodservice

G.E.T. Enterprises LLC

Morton-Parker Ltd.

WWRD Canada, Inc.

NAPKINS

Hamida Textiles Inc.

SCA Tissue

TABLECLOTHS

Hamida Textiles Inc.

TECHNOLOGY & COMMUNICATIONS

ACOUSTICS

MODIO Guestroom Acoustic Control

AUDIO-VISUAL EQUIPMENT

CES Distribution

Encore Global

Gridcast Media

Icon Digital Productions

Legrand

LG Electronics Canada Inc.

Milestone AV Technologies

Philips Canada

PSAV Presentation Services

SiriusXM Canada

TOA Canada Corp.

TSOC

Visual Planning Corp.

CASH REGISTERS

Casio Canada Ltd.

Moneris Solutions

CENTRAL RESERVATION SYSTEMS

JTECH Communications, Inc.

Oracle Micros Systems Inc.

Smart Hotel Software

Skytouch Technology

CLOUD-BASED SOLUTIONS

Allstream

B4Checkin Online Booking System

DataCandy

Dormakaba Canada Inc.

FCS Computer Systems

Maestro PMS

myDigitalOffice

Oracle Micros Systems Inc.

Quore

Skytouch Technology

Telus

WebRezPro Property Management System

COMPUTER HARDWARE

Dynamic Digital Technologies.

InnQuest Canada

PromoWare Corp.

TSOC

DIGITAL TV

Bell Solutions for Small Business

Best Buy Canada Ltd.

CES Distribution

Hotelevision Canada Ltd.

LG Electronics Canada Inc.

Samsung Display Solutions.

Telus

DOCKING STATIONS

CES Distribution

Hotel Technologies

TSOC

IN-ROOM ENTERTAINMENT

SYSTEMS/ IN-ROOM CONTROLS

CES Distribution

Guest-Tek Interactive Entertainment

Gordon R. Williams

Hotel Technologies

Imperial Coffee and Services Inc.

Intello Technologies Inc.

LG Electronics Canada Inc.

Nomadix

PC Music

Philips Canada

Samsung Display Solutions

SiriusXM Canada

Sonifi Solutions – formerly

Lodgenet Entertainment

Telus

TSOC

INTERNET ACCESS

Allstream

Guest-Tek Interactive Entertainment

Intello Technologies Inc.

Legrand

Nomadix

Point of Presence Technologies Inc.

Telus

TSOC

KIOSKS (SELF-SERVE CHECK-INS)

Ariane Systems North America

LG Electronics Canada

MOVIE, VIDEO & SATELLITE PROGRAMMING

LG Electronics Canada Inc.

Telus

NOISE CONTROL

MODIO Guestroom Acoustics Control

POINT-OF-SALE SYSTEMS

Agilysys Inc.

Casio Canada Ltd.

Chase Paymentech Solutions

DataCandy

Hospitality Solutions

International (HSI)

InnQuest Canada

iTesso Enterprise Lodging System

Maestro PMS

Maitre’D by Posera POS

Matrix Integrated Solutions Ltd.

Moneris Solutions

Oracle Micros Systems Inc.

Profitek POS Solutions

Smart Hotel Software

Squirrel Systems

BUYER'S GUIDE

DIRECTORY

Visa Canada

Visual Information Products Inc.

PRINTERS

Best Buy Canada Ltd.

Samsung Display Solutions

PROPERTY-MANAGEMENT SYSTEMS

Alertify

CES Distribution

Gordon R. Williams Corp.

InnQuest Canada

iTesso Enterprise Lodging System

Maestro PMS

Oracle Micros Systems Inc.

Smart Hotel Software

Skytouch Technology

WebRezPro Property Management System

Winmar International Inc.

RADIO/STEREO

Hotel Technologies

SiriusXM Canada

REVENUE OPTIMIZATION

B4Checkin Online Booking System

DataCandy

Maestro PMS

myDigitalOffice

Oracle Micros Systems Inc.

Skytouch Technology

SOFTWARE - BACK OF THE HOUSE

ASSA ABLOY Group

Culinary Software Services Inc.

DataCandy

DSC Hotel Systems

GuestWare

Hospitality Solutions

International (HSI)

Innsource Solutions Inc.

InnQuest Canada

Mingus Software-Hotello

myDigitalOffice

Onity

PromoWare Corp.

Quore

ResortSuite

Smart Hotel Software

Skytouch Technology

TierOne Hospitality Solutions Inc.

WebRezPro Property Management System

SOFTWARE - FRONT OF THE HOUSE

Culinary Software Services Inc.

DataCandy

FCS Computer Systems

InnQuest Canada

Maestro PMS

Mingus Software-Hotello

Quore

Reservationbooks.com

Smart Hotel Software

Skytouch Technology

TierOne Hospitality Solutions Inc.

Virtual Visit Presentations Inc.

WebRezPro Property Management System

SOUND SYSTEMS

Best Buy Canada Ltd.

CES Distribution

DMX Canada

Encore Global

Instacomm Canada Inc.

PC Music

SiriusXM Canada

TOA Canada Corp.

TSOC

SUPPORT AND SERVICE

Axxess Industries Inc.

Skytouch Technology

Telus

TELECOMMUNICATIONS

Allstream

Ariane Systems North America

Axxess Industries Inc.

Beekeeper

Bittel

CES Distribution

Cetis Inc.

Cyberdon Global Connections

DataValet

Delta Controls Inc.

JTECH Communications, Inc.

Liveport

Meteor Telecommunications Phone Systems

Mitel Network Solutions

Nomadix

Nova Communications

Panasonic Canada Inc.

Phone Suite

Rogers

Smart IP Phone Systems

Telus

Unity Connected Solutions

Williams Telecommunications Corp.

TELEVISIONS

CES Distribution

Encore Global

LG Electronics Canada Inc.

Nomadix

Panasonic Canada Inc.

Rocelco Inc. A/V Mounting Solutions

Samsung Display Solutions

Seura Inc.

TWO-WAY RADIOS

Beekeeper

Hospitality Needs Inc.

Nova Communications

VIDEO CONFERENCING

LG Electronics Canada Inc.

Williams Telecommunications Corp.

VOICEMAIL SYTEMS

Homisco Global Communications Solutions

Meteor Telecommunications Phone Systems

Williams Telecommunications Corp.

VOIP

Allstream

Bittel

Cetis Inc.

Mitel Network Solutions

Phone Suite

Rogers Communications Inc.

Smart IP Phone Systems

TSOC

Williams Telecommunications Corp.

WIRED & WIRELESS NETWORKS

Allstream

Bell Solutions for Small Business

Cyberdon Global Connections

DataValet

Expert Systems Resources Inc.

Encore Global

Intello Technologies Inc.

Legrand

Liveport

Netversity Solutions

Nomadix

Point of Presence Technologies Inc.

PSAV Presentation Services

Rogers

Telus

TSOC

Williams Telecommunications Corp

DIRECTORY

II By IV Design

67 Mowat Ave., Ste. 109 Toronto, ON M6K 3E3 416-531-2224

iibyiv.com

3M Canada

300 Tartan Dr. London, ON N5V 4M9 519-451-2500

3mcanada.ca

A-1 Maytag Laundry (formerly Maytag Commercial Laundry) 965 E. Napier Ave. Benton Harbour, MI 49022 269-925-3006 maytagcommerciallaundry.com

A.D.S. Publishing

15 Secord Dr. St. Catharines, ON L2N 1K9 800-663-6375 adspublishing.ca

AAA (CAA)

60 Commerce Valley Dr. E. Thornhill, ON L3T 7P9 905-771-3000 caasco.com

Abell Pest Control Inc.

246 Attwell Dr. Toronto, ON M9W 5B4 888-560-2056; 416-299-6400 abellpestcontrol.com

Above The Line Solutions

91 Starwood Rd. Thornhill, ON L4J 9C9 416-617-0938 abovethelinesolutions.com

ACI Wright Architects

2171 Avenue Rd. Ste. 204, Toronto, ON M5M 4B4 416-322-2132 info@aciw.ca

ACO Systems

2910 Brighton Rd. Oakville, ON L6H 5S3 905-829-0665; 877-226-4255 acocan.ca

ADA Cosmetics

International GmbH Rastatter Straße 2A 77694 Kehl / Germany +49 (0) 7853 898 0 ada-cosmetics.com

Advance Furniture Limited 2500 Lawrence Ave. E. Toronto, ON M1P 2R7 416-757-2444 advancefurniturelimited.com

Agilysys Inc.

171 East Liberty St. Ste. 207 Toronto ON M6K 3P6 416-259-0715 agilysys.com

BUYER'S GUIDE

DIRECTORY

Alberta Laundry Systems Ltd.

1839-54 St. S.E. Calgary, AB T2B 1N5 403-273-4040; 1-800-661-1530 albertalaundry.com

Alertify

2100 N Main St, Los Angeles, CA 9003 +1 219 940 5616 alertify.io

Aliments ED Foods (Luda) 6200 Trans-Canada Hwy. Pointe-Claire, QC H9R 1B9  514-695-3333 luda.ca

Alliance Laundry Systems Worldwide Headquarters (IPSO) P.O. Box 990, Shepard St. Ripon, WI 54971 920-748-3121 alliancelaundry.com

Allcard Ltd 765 Boxwood Dr. Cambridge, ON N3E 1A4 519-650-9515; 1-866-610-3073 allcard.ca

Allstream Inc. 5160 Orbitor Dr. Mississauga, ON L4W 5H2 888-288-2273 allstream.com

Alsco Uniforms 5475 North Service Rd. Burlington, ON L7L 5H7 905-315-7502; 1-800-408-0208 alsco.com

Alto-Shaam Canada 207 Edgeley Blvd., Ste. 4 Concord, ON L4K 4B5 905-660-6781; 1-866-577-4484 alto-shaam.com

Altro Canada Inc. (formerly Altro Safety Flooring) 6221 Kennedy Rd., Ste. 1 Mississauga, ON L5T 2S8 800-565-4658 altrofloors.com

American Metalcraft Inc. 3708 N. River Rd., Ste. 800 Franklin Park, IL 60131 800-333-9133 amnow.com

American Standard Company 5900 Avebury Rd. Mississauga, ON L5R 3M3 905-949-4800; 1-800-387-0369 americanstandard.ca

Andis Company 1800 Renaissance Blvd. Sturtevant, WI 53177 800-558-9441 andis.com

Ansell Canada 105 Rue Lauder Cowansville, QC J2K 2K8 450-266-1850 ansellcanada.ca

API Development Consultants Inc. 1464 Cornwall Rd., Ste. 7 Oakville, ON L6J 7W5 905-337-7249 apidevelopmentconsultants.com

Aqua Star 2025 First Ave., Ste. 200 Seattle, WA 98121 800-232-6280; 800-963-0269 (Toronto) aquastar.com

Araam Inc. 11616 178 St. Edmonton, AB T5S 2E6 780-444-1388 araaminc.com

Ariane Systems North America 5701 Oldchester Rd. Bethesda, MD 20817 USA 202-823-6369 ariane.com

Arla Foods Canada Inc. 675 Rivermede Rd. Concord, ON L4K 2G9 905-669-9393 arlafoods.ca

Aspire Bakeries 5875 Explorer Dr. 3rd floor Mississauga, ON L4W 0E1 800-520-6796 aspirebakeries.com

Assa Abloy Group 160 Four Valley Dr. Concord, ON L4K 4T9 905-532-6239 assaabloy.com

Automated Laundry Systems FG Inc. 916 Rue Michelin St. Laval, QC H7L 5C1 450-621-6124 laveuse.com

Avendra, LLC 5150 Spectrum Way, Ste.200 Mississauga, ON L4W 5G2 866-283-6372 avendra.com/solutions-for-canada/

Avison Young Canada 222 Bay St., Ste. 2500 Toronto, ON M5K 1J5 416- 955-0000 avisonyoung.ca

Axxess Industries Inc. 188 Penno Rd. Kelowna, BC V1X 6S2 866-680-2457 axxind.com

B.L.T. Construction Services Inc. 953 Eglinton Ave. E. East York, ON M4G 4B5 416-755-2505 bltconstruction.com

B4Checkin Online Booking System 5835 Bilby St. Halifax, NS B3K 1V7 902-423-3001 b4checkin.com

BAASS Business Solutions Inc. 1200 Centre St. Thornhill, ON L4J 3M9 905-660-1285 baass.com

Bacardi Canada Inc. East Tower, 3250 Bloor St. W., Ste. 1050 Etobicoke, ON M8X 2X9 905-451-6100 bacardi.com

Bartech Technology & Design 6000 S. Eastern Ave., Ste. 12A-D Las Vegas, NV 89119 1-702-369 5550 bartech.com

Bath Fitter 803 Arrow Rd. Toronto, ON M9M 2L4 647-496-2580 bathfitter.com

Bayah Hospitality Services

1406 Mountainview Ct. Coquitlam, BC V3E 2R9 604-229-0651 bayah.net

Baycon Construction Managers Eastern Office 416-625-2522 Western Office 403-483-6968 baycon.ca

BBA Design Consultants Inc.

3327 W. 4th Ave. Vancouver, BC V6R 1N6 604-688-4434 bbadesignconsultants.com

Beaulieu Canada

7420 Airport Rd., Ste. 200 Mississauga, ON L4T 4E5 905-672-1306 beaulieucanada.com

Beechwood Real Estate Advisors, Brokerage Inc.

45 St Clair Ave. W., Ste. 1001 Toronto, ON M4V 1K9 beechwoodadvisory.com

Beekeeper

548 Market St. Ste. 22188 San Francisco CA 94104 844-423-3533 beekeeper.io

Beer Gas Systems

9 Amity Rd. Mississauga, ON L5M 1P1 416-434-0858 beergassystems.com

Belimo Aircontrols (CAN) Inc. 5845 Kennedy Rd. Mississauga, ON L4Z 2G3 866-805-7089 belimo.ca

Beline Locks

5853 Point W. Dr., Ste. 168 Houston, TX 77036 713-271-5700 belinelocks.com

Bell Solutions for Small Business 299 Queen St. W. Toronto, ON M5V 2Z5 800-834-5000 business.bell.ca

Best Buy Canada Ltd. 425 W 6th Ave. Vancouver, BC V5Y 1L3 604-435-8223 bestbuy.ca/bbfb

BUYER'S GUIDE

DIRECTORY

Bethel International 43 Riviera Dr., Ste. 1 Markham, ON L3R 5J6 905-477-6155 bethelin.com

BHG (Brick Hospitality Group) 4250 Dufferin St. Toronto, ON M3H 5W4 416-635-4834 thebrick.com

Bittel 1722 Little Orchard St. San Jose, CA 95125 888-924-8835 bittelamericas.com

Blackwood Career Apparel + Essentials 1015-11111 Twigg Pl. Richmond, BC V6V 0B7 604-872-5088 blackwoodapparel.com

Blakeslee Foodservice Equipment Inc. 370 Mills Rd. Waynesboro, GA 30830 630-532-5021 blakesleeinc.com

Bochsler Creative Solutions 945 Sheldon Ct. Burlington, ON L7L 5K6 905-681-8829 bcreativesolutions.com

Bondelle Canada Inc (formerly Bonduelle North America Inc.) Rue L’Équinoxe Brossard, QC J4Z OK8 514-384-4281 bonduelle.ca

Box Interior Design Inc. 17 6th Ave. E. Vancouver, BC V5T 1J3 604-738-2990 boxinteriordesign.com

Boyds Coffee Company 9120 NE Alderwood Rd. Portland, OR 97220 800-735-2878 boydscoffeestore.com

Brand Culture Marketing 3365 Hargrove Rd. Mississauga, ON L5L 4E6 905-361-0305 brandculture.ca

BrassCraft 39600 Orchard Hill Pl. Novi, MI 48375-5331 877-272-7755 brasscraft.com

Bravo Coffee Group 6260 Graybar Rd., Ste. 115 Richmond, BC V6W1H6 604-232-9272 bravocoffee.ca

Brazilian Canadian Coffee Co. Ltd. 1260 Martin Grove Rd. Toronto, ON M9W 4X3 416-749-2000; 1-800-387-7423 braziliancoffeeco.com

Bridor 1370 Graham-Bell St. Boucherville, QC J4B 6H5 450-641-1265 bridor.com

Broaster Company 2855 Cranston Rd. Beloit, WI 53511-3911 608-365-0193; 1-800-365-8278 broaster.com

Browne Foodservice Canada 8133 Warden Ave., Ste. 500 Markham, ON, L6G 1B3 866-475-6104 brownefoodservice.com

(The) Bruss Company 3548 Kostner Ave. N. Chicago, IL 60641 773-282-2900 bruss.com

BSG Inc.

255 St. Dessureault Trois-Rivieres, QC G8T 2L7 819-374-2799 bsg.ca

BTS Building Maintenance 1330 Marine Dr. #409 North Vancouver, BC V7P 1T4 604-781-7785

btsbuildingmaintenance.com

Buhler Furniture

700 King Edward St. Winnipeg, MB R3H 1B4 204-775-7799 buehlerfurniture.com

Build It by Design

1580 Trinity Dr., Ste. 12 Mississauga, ON L5T 1L6 905-696-0486

builditbydesign.ca

Bum Contract Indoor & Outdoor Furniture 3270 South Service Rd. W., Unit 1 Oakville, ON L6H 0B1 855-337-2995 bumcontract.com

Bunge Canada 2190 S. Service Rd. W. Oakville, ON L6L 5N1 905-825-7900 bungenorthamerica.com

Bunn-O-Matic Corp. of Canada 280 Industrial Pkwy. S. Aurora, ON L4G 3T9 905-841-2866 bunn.com

Burke Corporation 1516 S. D Ave., P.O. Box 209 Nevada, IA 50201 800-654-1152 burkecorp.com

Burnbrae Farms 5434 Tomken Rd. Mississauga, ON L4W 1P2 905-624-3600 (Sales/Facility Inquiries); 800-666-5979 (Customer Service) burnbraefarms.com

Business Development Bank of Canada

5 Ville Marie Pl. Montreal, QC H3B 5E7 877-232-2269 bdc.ca

BuyHotelLinen

420 Tapscott Rd., #2D Toronto, ON M1B 1Y4 844-905-4636

buyhotellinen.com

C.C. Leathers Inc.

388 Carlaw Ave., Ste. 303 Toronto, ON M4M 2T4 416-462-1229; 888-784-8874 contractleathers.com

Ca. Portable Dance Floor Co. 1201 Lakeside Pkwy., Ste. 150 Flower Mound, TX 75028 844-323-2623; 310-896-7355 cpdfc.com

Calcana Industries Ltd. 5507 6th St. S.E. Calgary, AB T2H 1L6 403-777-0808 calcana.com

Cambro Manufacturing Co. 5801 Skylab Rd. Huntington Beach, CA 92647 714-848-1555; 800-833-3003 cambro.com

Campbell’s Foodservice/ Campbell Company of Canada 2845 Matheson Blvd. E. Mississauga, ON L4W 5J8 800-461-7687 campbellfoodservice.ca

Campus Products Inc. 2871 Brighton Rd. Oakville, ON L6H 6C9 866-912-3469 cpishine.com

Bimbo Canada (formerly Canada Bread Company Ltd.) 10 Four Seasons Pl. Toronto, ON M9B 6H7 800-465-5515 bimbocanada.com

Canada Cutlery Inc. 1964 Notion Rd. Pickering, ON L1V 2G3 905-683-8480 canadacutlery.ca

Canada Pure Water Company Ltd. 7 Kodiak Cres., Ste. 200 Toronto, ON M3J 3E5 416-631-5800 canadapure.com

Canadian Down & Feather Company Inc.

135 St. Regis Cres. S. Toronto, ON M3J 1Y6 416-532-3200 canadiandownandfeather.com

Canadian Iceberg Vodka Corp. 23 Lesmill Rd., Ste. 401 Toronto, ON M3B 3P6 416-443-6200 icebergvodka.com

Canadian Linen & Uniform Service 24 Atomic Ave. Toronto, ON M8Z 5L1 855-326-0940 canadianlinen.com

BUYER'S GUIDE

DIRECTORY

Canadian Safe Manufacturing 170 Chatham St. Hamilton, ON L8P 2B6 800-267-7635 canadiansafe.ca

Canadian Western Bank (CWB) Regional Office

150 King St. W., Ste. 1701 Toronto, ON M5H 1J9 647-598-0788 cwbank.com

Canola Info 167 Lombard Ave., Ste. 400 Winnipeg, MB R3B 0T6 866-479-0853 canolainfo.org

Canterbury Coffee Corp. 13840 Mayfield Pl. Richmond, BC V6V 2E4 888-273-8684 canterburycoffee.com

Cardinal Meat Specialists Ltd. 155 Hedgedale Rd. Brampton, ON L6T 5P3 905-459-4436 cardinalmeats.com

Cardoza Designers & Builders Corp. 10 W. Pearce St., Ste. 2 Richmond Hill, ON L4B 1B6 289-379-8333 cardoza.ca

Cardtronics

3269 American Dr. Mississauga, ON L4V 1V4 888-414-3733 cardtronics.ca

Careful Consulting Services (Laundry and Dry Cleaning) 120 Promenade Cir. #910 Thornhill, ON L4J 7W9 416-573-1929 fabricare.org

Cascades Tissue Group

77 Marie-Victorin Blvd. Candiac, QC J5R 1C2 450-444-6500; 800-361-4070 afh.cascades.com

Cascadia Tableware 1278 Vernon Dr. Vancouver, BC V6A 4C9 778-891-5225 cascadiatableware.com

Casemills Ltd. 14-1580 Trinity Dr. Mississauga, ON L5T 1L6 905-565-0557 casemills.com

CashTech Currency Products Inc. 1040 Cardiff Blvd. Mississauga, ON L5S 1P3 905-696-8102 cashtechcurrency.com

Casio Canada Ltd. 600 Alden Rd., Ste. 600 Markham, ON L3R 0E7 905-248-4400 casio.com

Cassels Brock & Blackwell LLP Scotia Plaza, 40 King St. W., Ste. 2100 Toronto, ON M5H 3C2 416-869-5300 casselsbrock.com

Cavendish Farms 100 Midland Dr. Dieppe, NB E1A 6X4 506-858-7710 cavendishfarms.com

CBRE Hotels 145 King St. W., Ste. 1100 Toronto, ON M5H 1J8 416-362-2244 cbrehotels.com

Celco Foodservice Equipment Inc. 585 Secretariat Ct. Mississauga, ON L5S 2A5 905-364-5200; 866-772-3526 celco.ca

CES Distribution 4061 Rue Garand Laval, QC H7L 5Z5 450-625-8227 cesdistribution.com

Cetis Inc.

4975 N. 30th St. Colorado Springs, CO 80919 719-638-8821 cetisgroup.com

Chamberlain Architect Services Ltd. 4671 Palladium Way, Unit 1 Burlington, ON L7M 0W9 905-631-7777 chamberlainipd.com

Champion Moyer Diebel 2674 N. Service Rd. Jordan Station, ON L0R 1S0 905-562-4195 championindustries.com

Chapi Chapo Design 177 Danforth Ave., Ste. 200 Toronto ON M4K 1N2 416-462-2888 chapichapodesign.com

Chapman’s Ice Cream Ltd. 100 Chapman’s Cres. Markdale, ON N0C 1H0 519-986-3131; 800-265-9110 chapmans.ca

Chase for Business Scarborough, ON M1H 3E3 416-824-1587 chase.ca

Ritz (formerly Chef Revival Inc.) 40 Portland Rd. West Conshohocken, PA 19428 610-825-9321 johnritz.com

Chef Brandz Inc.

7050 Telford Way, Unit 100B Mississauga ON L5S 1V7 905-672-0741 signatureculinarysolutions.com

Chef’s Hat Inc. 14536-115 Ave. N.W. Edmonton, AB T5M 3B9 866-243-3428 chefs-hat.com

Chef Works 35 Fulton Way, Unit 2 Richmond Hill, ON L4B 2N4  905-761-7220 chefworks.com

CHIL Interior Design 1706 W. 1st Ave., Ste. 400 Vancouver, BC V6J 0E4 604-688-8571 childesign.com

Cintas Canada 125 Boxwood Dr. Cambridge, ON N3E 1A4 519-840-0678

cintas.ca

Citibank Canada

123 Front St. W., Ste. 1900 Toronto, ON M5J 2M3 416-947-5500 citigroup.com/canada

CleanBrands LLC

501 Centerville Rd., Ste. 203 Warwick, RI 02886 877-215-7378 cleanbrands.com

Club Coffee Company Inc.

55 Carrier Dr. Toronto, ON M9W 5V9 416-675-1300 clubcoffee.ca

CMI Uniforms

424 Heddle Cres. Newmarket, ON L3X 2J5 866-534-2972 cmiuniforms.ca

Coast Hotels

#700 535 Thurlow St. Vancouver, BC V6E 3L2 (604) 682-7982 coasthotels.com

Coinamatic Canada Inc.

301 Matheson Boulevard W. Mississauga, ON L5R 3G3 877-755-5302 coinamatic.com

CLL offers a complete line of small chassis and multi-load commercial laundry equipment as well as Ecotex laundry oxidation systems, designed to increase productivity and output and reduce costs.

Colio Estate Wines Inc.

1 Colio Dr., P.O. Box 372 Harrow, ON N0R 1G0 800-265-1322 coliowines.com

Colliers Hotels

181 Bay St., Ste. 1400 Toronto, ON M5J 2V1 416-777-2200 collierscanada.com/hotels

ConAgra Foods Canada Inc. 5055 Satellite Dr. Mississauga, ON L4W 5K7 416-679-4200 conagrabrands.ca

Contract Supply Corp. Ltd. 2555 Hensall St. Mississauga, ON L5A 2T1 905-804-8808 contractsupply.ca

BUYER'S GUIDE

DIRECTORY

Cookshack Inc. 2405 Sykes Blvd. Ponca City, OK 74601-1111 800-423 0698; 580-765-3669 cookshack.com

CPNA (Contract Partners of North America)

49 Rue Sainte-Anne Sainte Anne de Bellevue, QC H9X 1L5 800-567-9917 cpnainc.com

Credible Group (formerly Credible Hospitality) 830 Edgeley Blvd. Concord, ON L4K 4X1 416-745-9100 crediblegroup.com

Cres Cor 5925 Heisley Rd. Mentor, OH 44060-1833 877-273-7267 crescor.com

Crossville Inc.

297 Sweeney Dr. Crossville, TN 38555 931-484-2110 crossvilleinc.com

Crown Cookware (formerly Crown Custom Metal Spinning Inc.) 1880 Kipling Ave. Toronto, ON M9W 4J1 416-243-9333 crowncookware.ca

Crown Verity Inc. 37 Adams Blvd. Brantford, ON N3S 7V8 519-751-1800 crownverity.com

Crown Wallpaper & Fabrics 88 Ronson Dr. Toronto, ON M9W 1B9 800-268-1300; 416-245-2900 crownwallpaper.com

Cuisinart Canada 100 Conair Pkwy., Unit 1 Woodbridge, ON L4H 0L2 800-472-7606 cuisinart.ca

Culinary Software Services Inc.

2930 Center Green Ct. Boulder, CO 80301 303-447-3334 cheftec.com

Cummins-Allison ULC 3350 Ridgeway Dr., Unit 3 Mississauga, ON L5L 5Z9 905-814-6184 cumminsallison.ca

Cushman & Wakefield 161 Bay St., Ste. 1500 Toronto, ON M5J 2S1 416-862-0611 cushmanwakefield.ca

CWB Franchise Finance 10303 Jasper Ave. NW, Ste. 3000 Edmonton, Alberta T5J 3X6 780-423-8888 cwbfranchise.com

Cyberdon Global Connections 290 Healey Rd., Unit 6A Bolton, ON L7E 1C9 905-951-1332; 866-73304958 cyberdon.com

D.Zign Interior Planning & Project Management Inc. 21 Queen St. E., Ste. 800 Brampton, ON L6W 3P1 905-450-9950 thedzigngroup.com

Dainty Foods 725 Broadway St. Windsor, ON N9C 0C1 519-972-8888 dainty.ca

Dairy Farmers of Ontario 6780 Campobello Rd. Mississauga, ON L5N 2L8 905-821-8970 milk.org

Dalex Canada Inc. 157 Adesso Dr. Concord, ON L4K 3C3 905-738-2070 dalex.ca

Dalfen Sales Agency Inc. 5760 Royalmount Ave., Ste. 208 Mont-Royal, QC H4P 1K5 514-341-3482 dalfensales.com

Danamark WaterCare 90 Walker Dr. Brampton, ON L6T 4H6 888-326-2627 danamark.com

Danesco Inc. 18111 Trans-Canada Hwy. Kirkland, QC H9J 3K1 514-694-9111 danescoinc.com

Daniel Design Studio 26 Voyager Ct. S. Toronto, ON M9W 5M7 416-787-7443 danielstuartstudio.com

Danone Inc. 100 Lauzon St. Boucherville, QC J4B 1E6 450-655-7331 danone.ca

Paystone The Dominion Square Building Saint-Catherine St. W Montreal, QC H3B 3S3 888-900-9192; 514-903-3282 paystone.com/engagementsoftware

DataValet 5275 Queen-Mary Ln. Montreal, QC H3W 1Y3 514-385-4448 datavalet.com

David Roberts Food 2351 Upper Middle Rd. E. Oakville, ON L6H 6P7 905-502-7700 davidrobertsfood.com

Davidson Furniture Specialties Ltd. 40 Konrad Cres. Markham, ON L3R 8T4 905-475-8376 davidsonfurniture.ca

DCL Group of Companies (formerly DCL Management Ltd.) RBC Tower 3300 Hwy 7 Ste. 600 Vaughn, ON L4K 4M3 647-670-1965 dclgrp.com

DeFehr Furniture 125 Furniture Park Winnipeg, MB R2G 1B9 204-988-5630 defehr.com

Delta Controls Inc. 17850 56th Ave. Surrey, BC V3S 1C7 604-574-9444 deltacontrols.com

Delta Faucet/Masco Canada 350 S. Edgeware Rd. St. Thomas, ON N5P 4L1 800-345-3358 deltafaucet.ca

Deluxe 330 Cranston Cres. Midland, ON L4R 4V9 866-749-6327 deluxe.ca

Derlea Brand Foods Inc. 1739 Orangebrook Ct. Pickering, ON L1W 3G8 905-839-7212 derlea.com

Design Agency

845 Adelaide St. W. Toronto, ON M6J 3X1 416-703-2022 thedesignagency.ca

Dessco Countertops 1359 Osprey Dr. Ancaster, ON L9G 4V5 800-863-4207 desscocountertops.com

Dezmo Furniture

3035 Industriel Blvd. Sherbrooke, QC J1L 2T9 800-567-3719 dezmofurniture.com

Digital Alchemy

101 Charles St. E. Toronto, ON M4Y 0A9 416-844-9930 alchemydigitalsolutions.com

Dimplex North America 1367 Industrial Rd. Cambridge, ON N3H 4W3 519-650-3630 dimplex.com

Dinec Division of BDM + Furniture Inc. 1273 Saint-Laurent Blvd. W. Louiseville, QC J5V 2L4 819-601-8702 dinec.com

Direct Energy Business 1001 Liberty Ave. #1200 Pittsburgh, PA 15222 412-667-5100 directenergy.com

BUYER'S GUIDE

DIRECTORY

Dispense-Rite

2205 Carlson Dr. Northbrook, IL 60062-6705 800-772-2877 dispense-rite.com

Dispenser Amenities Inc.

505 Newbold St. London, ON N6E 1K4 800-639-4756 dispenser-amenities.com

Distex M&M Inc. 585 Meloche Ave. Dorval, QC H9P 2T1 800-567-3620 distex.ca

Diversey Care 1300 Altura Rd., Ste. 125 Fort Mill South Carolina, 29708 800-668-7171 diversey.com

DMX Canada 1-235 Hood Rd. Markham, ON L3R 4N3 866-578-0255 avshop.ca

Dolan Hospitality

222 Second Ave., Extension S. Seattle, WA 98104 888-506-7383 dolanhospitality.com

Dometic Corporation 1120 N. Main St. #3203 Elkhart, IN 46514 574-294-2511 dometicusa.com | dometic.com

Dominion Grand Hotel Group Inc. 1300-1500 W. Georgia St. Vancouver, BC V6G 2Z6 604-669-2666 dominiongrand.com

Dor-Val Manufacturing 11800 Laurentien Blvd. Saint-Laurent, QC H4K 2E1 514-336-7780 dor-val.com

Dormakaba Canada Inc. 901 Burns St. E. Whitby, ON L1N 0E6 905-430-7226 keyscan.ca

Dr. Oetker Canada Ltd. 2229 Drew Rd. Mississauga, ON L5S 1E5 905-678-1311 oetker.ca

DSC Software (Hotel Management Software) P.O. Box 54008 1562 Lonsdale Ave. North Vancouver, BC V7M 2J2 dscsoftware.ca

Dufflet Pastries 166 Norseman St. Etobicocke, ON M8Z 2R4 416-536-1330 dufflet.com

Mohawk Group (formerly Durkan) 162 King St. E. Toronto, ON M5A 4S4 416-943-9180; 800-622-6228 mohawkgroup.com

Polaris Networks (formerly Dynamic Digital Technologies) 500 W Monroe St., Ste. 4400 Chicago, IL 60661-3781 312-228-5112 polarisnetworks.net

Dyson Canada Ltd. 200 Adelaide St. W. Toronto, ON M5H 1W7 416-849-5821 dysoncanada.ca

East Coast Laundry Systems 519 Herring Cove Rd. Halifax, NS B3R 1X3 902-477-7722 eclaundry.ca

Eco Crown Hospitality 1734 Bow Valley Trl., P.O. Box 8187 Canmore, AB T1W 2T9 877-326-7829

Eco2max Inc. 1435 St. Alexandre St., Ste. 880 Montreal, QC H3A 2G4 514-316-1675 eco2max.com

Ecolab 5105 Tomken Rd. Mississauga, ON L4W 2X5 905-238-0171 ecolab.ca

Eden Textile 10934 120 St. Edmonton, AB T5H 3P7 780-452-7200 edentextile.com

Eggrock by Oldcastle Modular 2300 Principal Row Orlando, FL 32837 407-859-7034 oldcastleprecast.com

EggSolutions Inc. 283 Horner Ave. Toronto, ON M8Z 4Y4 416-231-2309 eggsolutions.ca

Electric Mirror 6101 Associated Blvd., Ste. 101 Everett, WA 98203 425-776-4946 electricmirror.com

Elite Destination Homes 579 Selby Ave. St. Paul, MN 55102 651-389-3843 elitedestinationhomes.com

Enbridge Gas

500 Consumers Rd. Toronto, ON M2J 1P8 877-362-7434 enbridgegas.com/businesses

Encore Global 2365 Matheson Blvd. E. Mississauga, ON L4W 5B3 888-287-3687 encore-can.com

Enercare 7400 Birchmount Rd. Markham, ON L3R 5V4 416-849-6581; 855-328-0346 corporate.enercare.ca

Energex Inc. 138 W. 8th Ave. Vancouver, BC V5Y 1N2 866-787-1836 energexinc.com

Eska 3700 Franchise-Hughes St. Laval, QC H7L 5A9 866-434-3752 eskawater.com

Evian Natural Spring Water

314 Queen St., Ste. 107 Bolton, ON L7E 4Z9 905-483-3800 evian.com

Export Packers Company Ltd. 107 Walker Dr. Brampton, ON L6T 5K5 905-792-9700 exportpackers.com

Fabric Innovations

7818 SW 48 St. Miami, Fl 33155 305-860-5757 fabricinnovations.com

Faema Canada

115 Matheson Blvd E Mississauga, ON L4Z 1X8 (905) 501-8600 faema.ca

FCS North America 990 Peachtree Industrial Blvd., #1428  Suwanee, GA 30024  fcscs.com

Fiesta Tableware Company (formerly Hall China Company (HLC Inc.)

672 Fiesta Dr. Newell, WV 26050 304-387-1300; 800-452-4462 fiestafactorydirect.com

Fine Wine Accessories

90 Broomfield Dr. Billingshurst, United Kingdom RH14 9TW 44-1403-784852 fine-wine-accessories.co.uk

FirstOnSite Restoration

190 Matheson Blvd. Mississauga, ON L4Z 1X1 905-678-9298 firstonsite.ca

Fiskars Group

Keilaniementie 10 P.O. Box 91, FI-02151 Espoo, Finland 358 204 3910 fiskarsgroup.com

Flat (Flat Tech Inc.)

1900 E. Golf Rd., Ste. 950, Schaumburg, IL 60173 855-999-3528 flattech.com

BUYER'S GUIDE

DIRECTORY

Fleetwood Fine Furniture

3120 Rutherford Rd., Ste. #415 Vaughan, ON L4K 0B2 416-255-1004 fleetwoodfinefurniture.com

Flexo Products Ltd.

4650 Montrose Rd. Niagara Falls ON L2H 1K3 905-354-2723 flexoproducts.com

Flip.to

2600 Maitland Center Pkwy., Ste. 100 Maitland, FL 32751 407-287-6122 flip.to

Floor13 Inc. (formerly Dunn Consulting Services Inc.)

320 Ballantyne Ave. N. Montreal, QC H4X 2C5 514-808-4606 floor13.ca

Follett Products, LLC. 801 Church Lane Easton, PA 18040 800-523-9361  follettice.com

Foodbuy Canada

1 Prologis Blvd., Ste. 400 Mississauga, ON L5W 0G2 905-568-4636 foodbuy.ca

FoodPack Inc.

7700 Pine Valley Dr., P.O. Box 72083 Woodbridge, ON L4L 8N8 416-659-4149 foodpack.ca

Food Service Solutions Inc. 1-430 Industrial Dr. Milton, ON L9T 5A6 800-668-8765 foodservicesolutions.ca

Forbes Industries 1933 E. Locust St. Ontario, CA 91761 800-832-5427 forbesindustries.com

Forbo Flooring 18 Maplewood Dr. Hazleton, PA 18202 570-459-0771 forbo.com

Foundations Worldwide Inc. 5216 Portside Dr. Medina, OH 44256 877-716-2757 foundations.com

French’s Foodservice (McCormick Canada) 600 Clarke Rd. London, ON N5V 3K5 800-265-2513 clubhouseforchefs.ca

Frito Lay Canada 1001 Bishop St. N. Cambridge, ON N3H 4V8 800-352-4477 fritolay.com

Fusion Creative 2659 Douglas St., 2nd Fl. Vancouver, BC V8T 5M2 250-483-7373

Fusion Woodworks Inc. 197 Leonard St. Regina, SK S4N 5X5 306-359-0817

G.E.T. Enterprises LLC 7401 Security Way, Ste. 200 Jersey Village, TX 77040 800-727-4500 get-melamine.com

Gallagher 120 South Town Centre Blvd. Markham, ON L6G 1C3 416-574-2180 ajg.com/ca/

Garnier-Thiebat, Inc. 3000 S. Eads St. Arlington, VA 22202 888-812-6670 gtlinens.com

Gay Lea Foods 5200 Orbitor Dr. Mississauga, ON L4W 5B4 905-283-5300 gaylea.com

GBS Foodservice Equipment Inc. 2871 Brighton Rd. Oakville, ON L6H 6C9 905-829-5534 gbscooks.com

GCB Inside 160 Pennsylvania Ave. #4 Concord, ON L4K 4A9 905-795-1912 gcbia.com

GDI Services (Canada) LP 6300 Northwest Dr. Mississauga, ON L4V 1V7 416-736-1144 gdi.com

GE Healthcare Canada 1919 Minnesota Ct. Mississauga, ON L5N 0C9 905-858-5100 ge.com/ca

Genuine Comfort 218-3075 14th St. Markham, ON L3R 0G9 204-201-0717 genuinecomfort.com

George Courey Inc. 7500 Hwy. 27 Woodbridge, ON L4H 0J2 800-361-1087 georgecourey.com

George Weston Limited 22 St. Clair Ave. E. Toronto, ON M4T 2S5 416-922-2500 weston.ca

Gerhards Importers Canada 1228 Old Innes Rd., Ste. 329 Ottawa, ON K1B 3V3 613-563-3692 gerhardscanada.com

GFL Environmental Corp.Waste Management 100 New Park Pl., Ste. 500 Vaughan, ON, L4K 0H9 905-326-0101 gflenv.com

Girbau Industrial 2500 WI-44 Oshkosh, WI 54904 800-256-1073 gnalaundry.com

Global Furniture Group 1350 Flint Rd. North York, ON M3J 2J7 416-661-3660 globalfurnituregroup.com/ca

Global Hospitality Inc. 3579 E. Foothill Blvd, Ste. 229 Pasadena, CA 91107 626-836-1222 globalhospitality.com

Globe Food Equipment Co. 2153 Dryden Rd. Moraine, OH 45439 937-299-5493 globefoodequip.com

Globe Hotelware Agency Inc. 7105 Edwards Blvd. Mississauga, ON L5S 1Z2 905-565-6169 globehotelware.com

Goodman Global Inc. (Goodman Manufacturing) 19001 Kermier Rd. Waller, TX 77484 713-861-2500 goodmanmfg.com

Goodmans LLP

333 Bay St., Unit 3400 Toronto, ON M5H 2S7 416-979-2211 goodmans.ca

Gordon Food Service (GFS) 1300 Gezon Pkwy. S.W. Wyoming, MI 49509 616-530-7000 gfs.com

Gordon R. Williams Corporation

3755 Laird Rd., Unit 5 Mississauga, ON L5L 0B3 905-820-1400 info@williamshvac.com williamshvac.com

Gordon R. Williams Corporation is Canada’s fastest-growing source of specialized climate-conditioning products, including GE Zoneline PTACs and Inncom, and Verdant energy-management systems.

Goslyn Environmental Systems 155 Edward St., Unit 1 Aurora, ON L4G 1W3 647-763-4060 greasetrap.ca

GP Georgia Pacific (formerly GP Pro by Georgia-Pacific) 133 Peachtree St. N.E. Atlanta, GA 30303 866-435-5647 gp.com

BUYER'S GUIDE

DIRECTORY

Grant Thornton LLP

200 King St. W., 20th Fl. Toronto, ON M5H 3T4 416-366-4240 grantthornton.ca

Graziani + Corazza Architects Inc.

8400 Jane St. Building D, Ste. 300 Concord, ON L4K 4L8 905-795-2601 gc-architects.com

Great Grabz Design Emporium 1301 Westinghouse Blvd., Ste. 1 Charlotte, NC 28273 704-843-9292 greatgrabz.com

Greaves Jams & Marmalades 55 Queen St. Niagara-on-the-Lake, ON L0S 1J0 905-468-7831 greavesjams.com

Green Key Global

130 Alberta St., Ste. 1206 Ottawa, ON K1P 5G4 613-237-7149 greenkeyglobal.com

Grohe Canada Inc. 5900 Avebury Rd. Mississauga, ON L5R 3M3 855-836-9617 grohe.ca

Grosfillex

230 Old W. Penn Ave. Robesonia, PA 19551 800-233-3186 grosfillexfurniture.com

Group Lockhart Inc. 1 Ravine Ridge Way London, ON N5X 3R3 519-672-3890; 800-265-1224 grouplockhart.com

Guest-Tek Interactive Entertainment Ltd. 777 8 Ave. S.W., Ste. 600 Calgary, AB T2P 3R5 403-509-1010 guesttek.com

GuestWare 5400 Carillon Point Kirkland, WA 98033 888-504-8378 guestware.com

Guest Supply

570 Matheson Blvd. E., Unit 5 Mississauga, ON L4Z 4G3 866-483-7822 guestsupply.ca

GUPM Construction Managers 137 Stinson’s Bay Rd. Fenelon Falls, ON K0M 1N0 866-353-4876

Habco

501 Gordon Baker Rd. Toronto, ON M2H 2S6 (800) 387-5398 habcomfg.com

Haddon Equipment & Supplies 7799 Berg Rd. #113 Delta, BC V4G 1G4 604-325-3281 haddon.ca

Hager Design International Inc. (HDI) 1847 W. Broadway, Ste. 306 Vancouver, BC V6J 1Y6 604-683-7553 hagerinc.com

Halton Indoor Climate Systems Ltd. 1021 Brevik Pl. Mississauga, ON L4W 3R7 905-624-0301 halton.com

Hamida Textiles Inc. 215 Evans Ave. Toronto, ON M8Z 1J5 416-762-7922; 800-301-2177 vistatextiles.com

Hansgrohe U.S.A. 1490 Bluegrass Lakes Pkwy. Alpharetta, GA 30004 800-334-0455 hansgrohe-usa.com

Hanson Heat Lamps 7530 San Fernando Rd. Sun Valley, CA 91352 818-767-3501 hansonheatlamps.com

Harco Co. Ltd. 5610 McAdam Rd., Mississauga ON L4Z 1P1 (905)-890-1220 1-(800)-387-9503 harcoco.com

Since 1961, the Harco name has been synonymous with laundry systems. We provide our customers with expertise, dependability and exceptional service. Harco offers Maytag, Unimac and Chicago brands. The reliability of these names is backed up by Harco’s commitment to Canada’s largest commercial laundry parts warehouse.

Harco Enterprises Ltd. 675 The Pkwy. Peterborough, ON K9J 7K2 705-743-5361 harcoplastics.com

Hatco Corp. 635 S. 28th St. Milwaukee, WI 53215 (414) 671-6350 hatcocorp.com

Hauser Industries 330 Weber St. N. Waterloo, ON N2J 3H6 800-268-7328 hauser.ca

Hayward Pool Products Canada Inc. 2880 Plymouth Dr. Oakville, ON L6H 5R4 888-238-7665 haywardcanada.com

HB Consultants (Hub International Calgary) 120-6712 Fisher St. S.E. Calgary, T2H 2A7 403-777-9240; 877-906-6637 hbconsultants.ca

HCL Group (HCL Technologies) Corporate Towers

HCL Technology Hub, Plot No. 3A, Sector 126, Noida - 201303. UP (India) 0120 430 6000 hcl.com

HD Supply Facilities Maintenance

70 Carson St. Etobicoke, ON M8W 4Z6

800-782-0557 hdsupplysolutions.ca

Healthier Choice Flooring

401 Jones St. Dalton, GA 30720-3464 800-872-8426 healthierchoice.com

Henry of Pelham Wines 1469 Pelham Rd., R.R.1 St. Catharines, ON L2R 6P7 905-684-8423 henryofpelham.com

High Liner Culinary 85 Prologis Blvd., Unit 3 Mississauga, ON L5W 0G4 877-991-3474 highlinerculinary.com

HLS Linen Services

45 Gurdwara Rd. Nepean, ON K2E 7X6 613-842-3000 hlslinenservices.com

HLT Advisory Inc. 4516 Mountainview Rd. Lincoln, ON L3J 1T1 416-924-7737 hlta.ca

Hobart Food Equipment Group Canada

105 Gordon Baker Rd., Ste. 801 Toronto, ON M2H 3P8 866-334-2371 hobart.ca

HOK Designs

400 University Ave., Ste. 2200 Toronto, ON M5G 1S5 416-203-9993 hok.com

Hold Please Communications

3850 Dougall Ave., Unit 120, P.O. Box 31068 Windsor, ON N9G 2Y2800-465-3394 holdplease.com

BUYER'S GUIDE

DIRECTORY

Fiesta Tableware Company (formerly Homer Laughlin China Co.)

672 Fiesta Dr. Newell, WV 26050-1077 800-452-4462 fiestatableware.com

Homisco Global Communications Solutions 12 Annapolis Way, Newbury, Massachusetts 01951 781-665-1997 homisco.com

Hormel Foods Corp.

1 Hormel Pl. Austin, MN 55912 507-437-5311 hormel.ca

Horwath HTL - Montreal 485 McGill St. Montreal, QC H2Y 2H4 514-284-7720 horwathhtl.ca

Horwath HTL - Toronto 439 University Ave. Toronto, ON M5G 2N8 514-284-7720 horwathhtl.ca

Hospitality Designs 11720 Horseshoe Way Richmond, BC V7A 4V5 604-248-1806; 877-468-3588 hospitalitydesigns.com

Hospitality Financial & Technology Professionals (HFTP) 7301 Ranch Rd. 620 N., Ste. 155-193 Austin, Texas 78726-4537 512-249-5333 hftp.org

Hospitality Needs Inc. 126 Burnhamthorpe Rd. E., Unit A Oakville, ON L6H 0X9 647-888-4353 hospitalityneedsinc.com

Hotel Equities 210-1401 West 8th Ave, Vancouver, BC, V6H 1C9 604-809-5291 Hotelequities.ca

Hotel Equities is an award-winning full-scale hotel ownership, management, and development firm with approximately 300 hotels and resorts throughout Canada and the United States.

Hotel Fitness, Div. of Brigadoon Fitness 1700 Magnavox Way, Fort Wayne, IN 46804 800-269-7130 brigadoonfitness.com/hotel-fitness

Hotel Technologies 1299 Main St. Rahway, NJ 07065-5024 888-744-6835 hoteltechnologies.com

Hotelevision Canada Ltd. 512 Valridge Dr. Ancaster, ON L9G 0A9 905-648-9838 hotelevision.ca

HSBC Canada 885 W. Georgia St. Vancouver, BC V6C 3E9 888-310-4722 hsbc.ca

HSQUARED HOSPITALITY GROUP (H2HG) P.O. Box 912, Colborne, ON K0K 1S0 905-355-3144 | 416-904-1830 cairine@hsquaredcanada.com hsquaredcanada.com

HUB International 595 Bay St., Ste. 900 Toronto ON M5G 2E3 416-597-0008 hubinternational.com

Humanscale 5675 DTC Blvd., Ste. 100 Greenwood Village, CO 80111 800-400-0625 humanscale.com

Hunter Amenities International Ltd. 1205 Corporate Dr. Burlington, ON L7L 5V5 800-668-1483 hunteramenities.com

Hunter Douglas Canada LP 132 First Gulf Blvd. Brampton, ON L6W 4T7 800-789-0331 hunterdouglas.ca

HVS - Toronto 6 Victoria St. Toronto, ON M5E 1L4 416-686-2260 hvs.com

HVS - Vancouver 145 W. 17th St., Ste. 400 North Vancouver, BC V7M 3G4 604-988-9743 hvs.com

HydroTher Commercial Hot Tubs 5170A Timberlea Blvd. Mississauga, ON L4W 2S5 800-891-5811 hydrother.com

Hypnos Canada 11616 178th St. N.W. Edmonton, AB T5S 2E6 866-649-7667 hypnoscanada.com

iBrand Print 100 Regina Rd., Unit 1 Woodbridge, ON L4L 8M7 416-477-2823 ibrandprint.ca

Icon Digital Productions Inc. 7495 Birchmount Rd. Markham, ON L3R 5G2 905-889-2874 icondigital.com

Igloo Refrigeration Ltd. 124 Norfinch Dr. Toronto, ON M3N 1X1 416-663-3051 igloorefrigeration.com

Illy Espresso Canada, Inc 197 Main St. Fredericton, NB E3A 1E1 914-263-4473 illy.com

Impark

601 W. Cordova St., Ste. 300 Vancouver, BC V6B 1G1 604-646-7311 impark.com

Imperial Coffee and Services Inc. 12 Kodiak Cres. Toronto, ON M3J 3G5 416-638-7404 imperialcoffee.com

Imperial Dade Canada

125 Madill Blvd. Mississauga, ON L5W 0H1 1-800-463-3490 cxsupplytoronto@imperialdade.com

Now more than ever, cleanliness and safety are key drivers for guests. That’s why Imperial Dade offers products and services that ensure a comfortable and confident stay.

Imprint Plus 21320 Gordon Way, Richmond BC V6W 1J8 800-563-2464 imprintplus.com/

Indigo

1 Place Ville Marie, Ste. 1130 Montréal, QC  H3B 2A7 514-874-1208 parkindigo.com

InnQuest Canada

10227 218 St. N.W. Edmonton, AB T5S 2C3 888-488-3010 innquestcanada.ca

Innsource Solutions Inc. 105-9790 Second St. Sidney, BC V8L 3Y8 250-656-9790 innsourcesolutions.com

Instacomm Canada Inc. 200 N. Service Rd. W., Ste. 300 Oakville, ON L6M 2Y1 905-465-1266 instacomm.com

BUYER'S GUIDE

DIRECTORY

Intello by TELUS Business (formerly Intello Technologies Inc.) 606 Champlain Rd., Ste. 302 Saint-Jean-sur-Richelieu, QC J3B 6X1 888-404-6268 intello.com

Interface Canada Headquarters

233 Lahr Dr. Belleville, ON K8N 5S2 800-267-2149 ext. 2128 interfaceflor.ca

Intersteam Technologies P.O. Box 35 Rockton, ON L0R 1X0 800-281-4413 intersteam.com

IRC Building Sciences Group (RIMKUS) 2121 Argentia Rd., 4th Fl. Mississauga, ON L5N 2X4 888-607-5245 ircgroup.com

ISA International Inc. 46 Dufflaw Rd. Toronto, ON M6A 2W1 416-782-9100 havaseat.com

Island Originals |

Kerry Food Service 7989 82 St., Delta, BC V4G 1L7 844-537-7937 ca.kerryfoodservice.com

Islandaire

500 Middle County Rd. St. James, NY 11780 800-886-2759; 631-471-2900 islandaire.com

Italpasta Ltd. 116 Nuggett Ct. Brampton, ON L6T 5A9 905-792-9928; 800-361-8983 italpasta.com

Ivanhoe Cheese Inc.

11301 Hwy. 62, R.R. 5 Madoc, ON K0K 2K0 613-473-4269 ivanhoecheese.com

Jalco Industries Inc. 3801 19 St., N.E. Calgary, AB T2E 6S8 403-265-0911 jalco.ca

Jamco – The Table & Chair People 415 Signet Dr. Toronto, ON M9L 1V3 416-740-0076 jamcowood.com

Jani-King Canada 76 Coldbrook Village Park Dr. Coldbrook, NS B4R 1B9 800-565-1873 janiking.ca

Jaymar 75, rue Jaymar St. Terrebonne, QC J6W 1M5 450-471-4172 jaymar.ca

JFC International (Canada) Inc. 1025 Kamato Rd. Mississauga, ON L4W 0C1 905-629-0993 jfc.com

JLL Hotels & Hospitality Group 200 E. Randolph Dr. Chicago, IL 60601 312-782-5800 jll.com

JM Architecture Inc. 15055 54a Ave., Surrey, BC V3S 5X7 604-583-2003 jmarchitecture.ca

JostCo Textiles International 21 Harriman Rd. Aurora, ON, L4G 2S7 416-728-4200 jostco.com

JRoss Recruiters 3500-2 Bloor St. E. Toronto, ON M4W 1A8 416-742-9200 jrossrecruiters.com

JRS Amenities Ltd. 780 Derwent Way Delta, BC V3M 6H9 604-244-7627 jrsamenities.com

JTECH Communications, Inc. 1400 Northbrook Pkwy., Ste. 320 Suwanee, GA 30024 800-321-6221 jtech.com

JustSteph Sales Inc. 2857 Sherwood Heights Dr., Unit 13 Oakville, ON L6J 7J9 905-829-9768 juststephsales.com

K-Bro Linen 6969 55 St. E. Calgary, AB T2C 4Y9 403-724-9001 k-brolinen.com

Kara Furniture Management Ltd. 2771 Mahogany Lane Oakville, ON L6J 7P4 905-842-6437 karafurniture.com

Kärcher Canada Inc. 275 Pendant Dr. Mississauga, ON L5T 2W9 888-705-9444 kaercher.com/ca

Karstan Communications Inc. 235310 Grey Rd. 13 Kimberly, ON N0C 1G0 905-844-1900 karstan.com

Kartners Bathroom Accessories 1146 15th St. W. North Vancouver, BC V7P 1M9 604-628-0567 kartners.com

Keller Williams Realty Centres Brokerage 16945 Leslie St., Units 27-29 Newmarket, ON L3Y 9A2 905-895-5972 kwrealtycentres.com

Kellogg Canada Inc. 5350 Creekbank Rd. Mississauga, ON L4W 5L5 888-876-3750 kelloggs.ca

Kendale Products Ltd. 465 Central Ave. Fort Erie, ON L2A 3T8 888-887-9923 kendale.ca

Ketchum Manufacturing Inc. 1245 California Ave. Brockville, ON K6V 7N5 613-342-8455 ketchum.ca

Keystone Fitness 7700 Keele St., Unit 8 Vaughan, ON L4K 2A1 416-667-7112 keystonefitness.ca

Kienna Coffee Roasters 4049 74th Ave. S.E. Calgary, AB T2C 2H9 403-444-9300 kienna.com

Kimball Hospitality 1180 E. 16th St. Jasper, IN 47549 800-634-9510 kimballhospitality.com

Kimberly-Clark Inc. 50 Burnhamthorpe Rd. W. #1200 Mississauga, ON L5B 3C2 905-277-6500; 800-437-8979 kimberly-clark.com

King Koil Sleep Products 5811 46th St. S.E. Calgary, AB T2C 4Y5 403-279-1020 kingkoil.ca

HYTEC – A Kohler Company 4150 Spallumcheen Dr. Armstrong, BC V0E 1B6 250-546-3067 hytec.ca/

Koregroup Inc. 104, 10770 - 25 St. N.E. Calgary, AB T3N 0A1 403-244-6440 koregroupinc.com

Kraft Heinz Foodservice (Canada) 95 Moatfield Rd. Don Mills, ON M3B 3L6 416-441-5000 kraftheinzfoodservice.ca

K.R. Moeller Associates Ltd. 1040 Pachino Ct. Burlington, ON L7L 6B9 905-332-1730 logison.com

Kruger Products L.P. 1900 Minnesota Ct., Ste. 200 Mississauga, ON L5N 5R5 888-942-1212 krugerproducts.ca

Lakeview Lighting Ltd. 1005 Garrison Rd. Fort Erie, ON L2A 1N8 905-994-8833

BUYER'S GUIDE

DIRECTORY

Lamb Weston Canada 102017 Ridge Rd. Taber, AB, T1G 2C9 403-223-3088 lambweston.ca

Lancaster Colony Commercial Products 2353 Westbrooke Dr. Columbus, OH 43228 844-324-1444 lcpinc.com

Larry Mckenzie Realty Executives Elite 156 Jozo Weider Blvd., Ste. 9 Blue Mountains, ON L9Y 0V2 519-673-7822 larrymckenzie.ca

Palette Furniture (formerly LCE Interiors) 250 Trowers Rd., Unit 9 Woodbridge, ON L4L 5Z7 905-856-0610 lceinteriors.com

Lecours Wolfson 116 Spadina Ave., Ste. 700 Toronto, ON M5V 2K6 416-703-5482 lecourswolfson.com

Legrand AV 113 Iber Rd. Ottawa, ON K2S 1E7 888-766-9770 legrandav.com

Levey Wallcoverings (formerly Levey Industries Inc.) 2150 Winston Park Dr. Oakville, ON L6H 5V1 800-588-3990 leveyindustries.com

LG Electronics Canada Inc. 20 Norelco Dr. North York, ON M9L 2X6 888-542-2623 lg.ca

Libbey Glass LLC (Libbey Foodservice) 300 Madison Ave. Toledo OH, 43604 419-325-2100 libbey.com

Lieberman Tranchemontagne 653 rue Hodge Montreal, QC, H4N 2A3 1-800-665-8787 (free) 514-747-5510 liebermantranche.com

Your one-stop shop for hotel textile essentials with a focus on quality products and fast, friendly, and reliable service.

Life Fitness

9525 Bryn Mawr Ave. Rosemont, IL 60018 800-634-8637 lifefitness.com

LightGuard Lighting 5200 Dixie Rd. Mississauga ON L4W 1E4 905-602-1512 signify.com

Liinz

1273, Blvd. Saint-Laurent Ouest Louiseville QC J5V 2L4 800-567-3719 liinz.com

Lindt & Sprüngli (Canada) Inc. 181 University Ave., Unit 900 Toronto, ON M5H 3M7 416-351-8566; 866-374-1914 lindt.ca

Liveport 3500 Carrington Rd., Ste. 106 W. Kelowna, BC V4T 3C1 250-870-9154

LOC International

375 Blvd Roland-Therrien, Ste. 230 Longueuil, QC J4H 4A6 450-984-1113 locinternational.com

Lockwood Manufacturing Inc.

237 12th St. N.W., P.O. Box 849 West Fargo, ND 58078 800-247-7335 lockwoodmfg.com

Lowry School for Pool & Spa Chemistry 5-1151 Gorham Newmarket, ON L3Y 8Y1 800-391-8378 lowryschools.com

LUDA Foods 6200 Trans-Canada Hwy. Pointe-Claire, QC H9R 1B9 514-695-3333 luda.ca

Mac Interior Design Inc. Halifax 1679 Bedford Row Halifax, NS B3J 1T1 902-425-4959 macinteriordesign.com

Macgregors Meat & Seafood Ltd. 270 Garyray Dr. Toronto, ON M9L 1P2 416-749-5951 macgregors.com

Maestro PMS 65 Allstate Pkwy. Unit. 100 Markham, ON L3R 9X1 888-667-8488 maestropms.com

Magic Seasoning Blends 720 Distributors Row, ]P.O. Box 23342 New Orleans, LA 70123-0342 504-731-3590 chefpaul.com

Majestic International 5905 Rue Kieran Saint-Laurent, QC H4S 0A3 800-361-0385 majesticinternational.com

Manco Distributors Inc. 25 Iron St. Etobicoke, ON M9W 5E3 416-247-8422 manitowocice.com

Mansfield Plumbing Products LLC 150 E. First St. Perrysville, OH 44864 877-850-3060 mansfieldplumbing.com

Maple Leaf Foods (ThinkFOODs Culinary Centre) 6897 Financial Dr. Mississauga, ON L5N 0A8 905-285-5000 mapleleaf.ca

Marina Textiles Inc.

90 Burnhamthorpe Rd. W., Ste. 1102 Mississauga, ON, L5B 3C3 905-828-8800 marinatextiles.com

Mark’s Commercial

205 Quarry Park Blvd. S.E., Ste. 110 Calgary, AB T2C 3E7 403-592-8290 marks.com

Mastercard Canada

600-121 Bloor St. E. Toronto ON M4W 3M5 mastercard.ca

Master Group Vaughn (Distribution Centre) 8865 Hwy. 50, Unit 1 Vaughan, ON L4H 4V5 905-850-4811 master.ca

Master Pools by Dominion Pools Canada Inc. (formerly Master Pools by Gunite Calgary Ltd.)

7000 Railway St. S.E., Ste. 300 Calgary, AB T2H 3A8 403-287-1660 masterpoolscalgary.com

Matrix Fitness/Johnson Health Tech Canada (formerly Matrix Canada/Stak Fitness)

6725 Millcreek Dr., Unit 4 Mississauga, ON L5N 5V3 905-819-1232; 866-936-0006 ca.matrixfitness.com

Matrix Integrated Solutions Ltd. 3075 14th Ave., Unit 15 Markham, ON L3R 0G9 905-752-1200 matrixpos.com

Matrix Hospitality Furniture Inc. 1290 Martin Grove Rd. Etobicoke, ON M9W 4X3 647-847-1299 matrixhospitality.ca

McCain Foods (Canada) 8800 Main St. Florenceville-Bristol, NB E7L 1B2 506-392-5541 mccain.ca; mccain.com

McCall’s

1290 Fewster Dr. Mississauga, ON L4W 1A4 905-602-9622

mccalls.ca

McCormick Canada 600 Clarke Rd. London, ON N5V 3K5 800-265-4988

clubhouseforchefs.ca

BUYER'S GUIDE

DIRECTORY

McCullagh Coffee (Foodservice)

1100 Invicta Dr. #4 Oakville, ON L6H 2K9

800-563-7007 mccullaghcoffee.com

Mega-Lab Manufacturing Co. Ltd (formerly Mega-Lab Foodservice)

25 Planchet Rd. Concord, ON L4K 2C5 905.532.9000 mega-lab.com/food-kitchen/

Melitta Canada

50 Ronson Dr., Unit 150 Toronto, ON M9W 1B3 800-565-4882 melitta.ca

Mellors Exceptional Hospitality Recruitment Services

777 Bay St., P.O. Box 46037 Toronto, ON M5G 2P6 416-925-7533 mellors.ca

Meteor Telecommunications

66 Nuggett Ct. Brampton, ON L6T 5A9 905-595-4440 meteortel.com

Metro Wallcoverings

2600B Steeles Ave. W. Concord, ON L4K 3C8 905-738-5177 metrowallcoverings.com

Meubles Saint Damase Inc.

246 Rue Principale Saint-Damase, QC J0H 1J0 450-797-3702 st-damase.com

MicroFridge/Danby Products Limited (Intirion Corporation) 2 Annette Rd., Ste. 3 Foxboro, MA 02035 800-637-7567 microfridge.com

MIDI Division of BDM + Furniture Inc.

1273 Saint-Laurent Blvd. W. Louiseville, QC J5V 2L4 819-601-8702 bdmfurniture.com

Miele Ltd.

161 Four Valley Dr. Vaughan, ON L4K 4V8 888-325-3957 mieleprofessional.ca

Milliken & Company 920 Milliken Rd, P.O. Box 1926 Spartanburg, SC 29304 864-503-2020 milliken.com

Milnor Laundry Systems P.O. Box 400 Kenner, LA 70063 504-467-9591 milnor.com

Since 1947, Milnor Laundry Systems has been a leading commercial and industrial laundryequipment manufacturer throughout the world. Our washer-extractors and dryers are available with a variety of controls, from very simple to sophisticated, depending on your hotel laundry’s needs.  Contact a local dealer to discover how Milnor can save you time, energy and water.

Mingus Software- Hotello 4035 Saint-Ambroise St., Ste. 301 Montreal, QC H4C 2E1 514-935-5345 hotello.com

Minibar Systems 7340 Westmore Rd. Rockville, MD 20850 301-354-5055 minibarsystems.com

Mitel Network Solutions 350 Legget Dr. Kanata, ON K2K 2W7 844-446-2234 mitel.com

Modern Air Filter Corp. (formally, Clarified Air Technologies) 15 Melanie Dr. Brampton, ON L6T 4K9 416-728-7735 modernairfilters.com

Modern Niagara HVAC Services 110 Yonge St., Ste. 1102 Toronto, ON M5C 1T4 416-360-1617 modernniagara.com/hvactoronto

MODIO Guestroom Acoustic Control 3-1050 Pachino Ct. Burlington, ON L7L 6B9 905-332-1730 modio.audio

MODIO Guestroom Acoustic Control 3-1050 Pachino Ct. Burlington, ON L7L 6B9 905-332-1730 modio.audio

What’s better than a good night’s rest? MODIO lets guests control their room’s acoustics as they would temperature and lighting, improving sleeping conditions. Far superior to ‘white-noise’ machines, MODIO is designed for hotels and supported by a company with over 40 years’ experience in the sound masking field.

What’s better than a good night’s rest? MODIO lets guests control their room’s acoustics as they would temperature and lighting, improving sleeping conditions. Far superior to ‘white-noise’ machines, MODIO is designed for hotels and supported by a company with over 45 years’ experience in the sound masking field.

Moncur Design Associates 160 Pears Ave., Ste. 412 Toronto, ON M5R 3P8 416-537-7991 moncur.ca

Montague Company 1830 Stearman Ave. Hayward, CA 94545 510-785-8822 montaguecompany.com

Morton-Parker Ltd. 99 Dufferin Ave. Trenton, ON K8V 5R7 613-391-9203 mortonparker.com

Mother Parkers Tea & Coffee Inc. 2531 Stanfield Rd. Mississauga, ON L4Y 1S4 905-279-9100 mother-parkers.com

Mr. Grab Bar Inc.

2367 Vanderbilt Beach Rd., Ste. 806 Naples, FL 34109 239-514-4722; 888-674-7222 mrgrabbar.com

Muldoon’s Craft Roasted Coffee 5680 Timberlea Blvd. Mississauga, ON L4W 4M6 877-512-2233 muldoonscoffee.com

Mul-T-Mat & Supply Co.

106 Rayette Rd., Unit 4 Concord, ON L4K 2G3 905-738-3171 mul-t-mat.ca

MVP Group Corp. 5659 Royalmount Ave. Mount Royal, QC H4P 2P9 888-275-4538 mvpgroupcorp.com

Mydigitaloffice

4350 E.W. Hwy., Ste. 401 Bethesda, MD 20814 206-438-9957 mydigitaloffice.com

N.E.G. Inc. (Canada)

107 Woodbine Downs Blvd. Unit 1 Toronto, Ontario M9W 6Y1 416-749-4000 negltd.com

National Event Supply 3544 Nashua Dr. Mississauga, ON, L4V 1L2 800-827-8953 nationaleventsupply.com

Nationwide Hotel Supply Inc. 8771 No. 4 Rd. Richmond, BC V6Y 2T7 604-277-9294 hotelsupplycanada.com

Nature Knows Inc

7050 Telford Way, Unit 100B Mississauga, ON L5S 1V7 905-612-0085 natureknows.ca

Naya

2030 Pie-IX Blvd., Ste. 214 Montreal, QC H1V 2C8 514-525-6292, ext.154 naya.com

Neil Jones Food Company 1701 W 16th St. Vancouver, WA 98660 360-696-4356 neiljonesfoodcompanies.com

Nella Cutlery Toronto 148 Norfinch Dr. Toronto, ON M3N 1X8 416-740-2424 nellacutlery.com

BUYER'S GUIDE

DIRECTORY

Neo-Image Candlelight Ltd. 1331 Blundell Rd. Mississauga, ON L4Y 1M6 905-273-3020

neo-image.com

Nespresso

300 Rue Leo-Pariseau, Montreal, QC H2X 4B3 855-325-5783 nespresso.com

Nestlé Professional 25 Sheppard Ave. W., 21st Fl. Toronto, ON M2N 6S8 800-288-8682 nestleprofessional.ca

Netversity Solutions

450 Harry Walker Pkwy. S. Newmarket, ON L3Y 8E3 905-952-2288 netversity.ca

Nilfisk-Advance Canada 240 Superior Blvd. Mississauga, ON L5T 2L2 800-668-8400 nilfisk-advance.ca

Nomadix

21600 Oxnard St. 19th Floor, Woodland Hills, CA 91367 818-575-2500 Nomadix.com

Nomadix brings connected experiences to life with wired/wireless network infrastructure, TV Casting, Cloud Telephony, Passpoint, Cloud Management, Panic Buttons, Energy Management and Voice Assistants.

Noraxx Inspections Inc.

5650 Keaton Cres., Unit B Mississauga, ON L5R 3G3 905-502-8222 noraxx.ca

Noritake Canada Ltd. 90 Nuggett Ave. Toronto, ON M1S 3A7 416-291-2946 noritakechina.com/canada

Northern Feather Canada 8088 River Way Delta, BC V4G 1K9 604-940-8283 northern-feather.com

Nova Communications 89 Cutler Ave., Unit 104 Dartmouth, NS B3B 0J5 902-468-5062 novacommunications.com

NRG Equipment Inc. 44 E. Beaver Creek, Unit 15 Richmond Hill, ON L4B 1G8 905-707-5027 nrgequipment.ca

Number Ten Architectural Group 200-1619 Store St. Victoria, BC V8W 3K3 250-360-2106 numberten.com

Ocean Spray International 1 Ocean Spray Dr. Lakeville, MA 02347 800-662-3263 oceanspray.ca

Oculus Hospitality Training & Business Solutions Inc. 422 Richards St., Ste. 170 Vancouver, BC V6B 2Z4 604-569-3931 oculussolutions.com

Odyssey Wallcoverings 60 Prince Andrew Pl. Toronto, ON M3C 2H4 647-288-0888 odysseywallcoverings.com

Oggi Design Inc. 7174 Croissant du littoral Anjou, QC H1J 2Z3 514-327-0440 oggidesign.com

ONEC Building Systems 3Y4, 110 Carleton Dr. St. Albert, AB T8N 0R8 780-440-0400 onecgroup.com

OnePress Ironer 2500 State Rd. 44 Oshkosh, WI 54904 800-256-1073 onepressironer.com

Onity

4001 Fairview Industrial Dr. S.E. Salem, OR 97302 800-248-6189 onity.com

Ontario Laundry Systems Inc. 7475 Kimbel St., Unit 5 Mississauga, ON L5S 1E7 905-673-1308 ontariolaundry.com

Oracle 9977 N. 90th St., Ste. 300 Scottsdale, AZ 85258 650-506-7000; 800-392-2999 oracle.com/industries/hospitality/

Oracle Micros Systems Inc. 27 Allstate Pkwy., 7TH Floor, Markham, ON L3R 9Y3 866-287-4736 oracle.com

Orchid Island Juice Company (Natalie’s Orchid Island Juice Company)

330 N. U.S. Hwy. One Fort Pierce, FL 34950 772-465-1122 orchidislandjuice.com

Oreck Corp. (TTi Floor Care) 1400 Salem Rd. Cookeville, TN 38506 800-989-3535 oreck.com

Orkin Canada 5840 Falbourne St. Mississauga, ON L5R 4B5 800-570-4157 orkincanada.ca

Otis Spunkmeyer Inc. 14490 Catalina St. San Leandro, CA 94577 800-938-1900 otisspunkmeyer.com

Ozomate, the Ozone Company 7585 Cordner St. LaSalle, QC H8N 2R5 888-696-6283 ozomate.com

P&G Professional 4711 Yonge St. Toronto, ON M2N 6K8 800-332-7787 pgpro.ca

PAG Hospitality 209-1155 De la Montagne St. Montreal, QC H3G 0C7 514-378-1879 pag-solutions.com

Pacini

9160 Blvd., Leduc Ste. 402 Brossard, QC J4Y 0E3 450-444-4749 pacini.com

Pak-It Green Cleaning Solutions 20 Iroquois St. Niagara Falls, NY 14303 716-278-0015 pakit.com

Panasonic Canada Inc.

5770 Ambler Dr. Mississauga, ON L4W 2T3 905-624-5010 panasonic.ca

PanSaver

542 N. Lewis Rd., Ste. 206 Limerick, PA 19468 877-726-7287 pansaver.com

Paramount Lodging Advisors 1290 N. Clybourn Ave. Chicago, IL 60610 312-239-0166 paramountlodging.com

ParkSmart Inc.

301 Matheson Blvd. W. Mississauga, ON L5R 3G3 905-755-0027 smartcity-parksmart.com

Park Indigo (formerly Vinci Park)

1 Place Ville Marie, Ste. 1130 Montréal, QC H3B 2A7 514-874-1208 parkindigo.com

PC Music (RX Music) 1020 Lawrence Ave. W., Ste. 206 Toronto, ON M6A 1C8 866-284-3269 pcmusic.com

Peerless Hospitality (Beaulieu Canada) 7420 Airport Rd. Mississauga, ON L4T 4ES 888-467-5075 beaulieucanada.com

Peller Estates

290 John St. E. Niagara-on-the-Lake, ON L0S 1J0 905-468-4678 peller.com

BUYER'S GUIDE

DIRECTORY

Penalta Group Ltd.

504 Iroquois Shore Rd. Oakville, ON L6H 3K4 905-465-0970 penaltagroup.com

Pepsi-QTG Canada Inc.

77 City Centre Dr. Mississauga, ON L5B 1M5 905-212-7377 pepsico.com

Perfect Fry Company 42 Allen Martin Dr. Essex Junction, VT 05452 802-658-6600 perfectfry.com

Perigon Beverage Group (formerly Hobbs & Co. Wine Merchants Inc.) 401 Logan Ave, Ste. 215 Toronto, Ontario M4M 2P2 416-694-3689 perigonbeverage.ca

Permul Ltd.

3397 American Dr., Unit 5 Mississauga, ON L4V 1T8 905-670-3744 permul.com

(The) Personnel Department

980 Howe St. Vancouver, BC V6Z 0C8 604-685-3530 tpd.com

Pet on Vacation 60 Semple Creek Rd. Tatamagouche, NS B0K 1V0 705-828-1198 petonvacation.com

Philips Canada 281 Hillmount Rd. Markham, ON L6C 2S3 888-744-5477 philips.ca

Philips Day-Brite 189 Bullock Dr. Markham, ON L3P 1W4 905-294-9570 signify.com

Phillips Foods Inc. 3761 Commerce Dr., Ste. 413 Baltimore, MD 21227 888-234-2722 phillipsfoods.com

Phone Suite 2150 W. 6th Ave., Unit D Broomfield, CO 80020 800-245-9933 phonesuite.com

PI Fine Art 1180 Caledonia Rd. Toronto, ON M6A 2W5 416-789-7156 pifineart.com

Picture This On Granite 82 Chemin des Ursulines Stanstead, QC J0B 3E0 819-876-5009 picturethisongranite.com

Piller’s Fine Foods 443 Wismer St. Waterloo, ON N2K 2K6 519-743-1412 pillers.com/foodservice

Pinnacle Foods Canada 6555 Mississauga Rd., Ste. A Mississauga, ON L5N 1A6 973-541-6638

Pitco Frialator Inc. 3220 Orlando Dr., Unit 3 Mississauga, ON L4V 1R5 905-677-4428 pitco.com

Plan A PR & Marketing Inc. 1420 E. Concord St. Orlando, FL 32803 407-905-0608 planapr.com

PLI Cards 1220 Trade Dr. North Las Vegas, NV 89030 828-210-4754 plicards.com

Point of Presence Technologies Inc. 301 Donlands Ave., Ste. 100 East York, ON M4J 3R8 416-979-2092 pofp.com

(The) Pop Shoppe 590 S. Service Rd. Stoney Creek, ON L8E 2W1 905-643-7713 thepopshoppe.com

Posera Ltd. (Maitre’D by Posera POS) 341 Talbot St. London, ON N6A 2R5 800-465-2400 pos.payfacto.com

Postime Inc. 729 Henry Ave. Winnipeg, MB R3E 1V2 204-452-3444 postime.com

PPL Aquatic, Fitness & Spa Group Inc. 5170 Timberlea Blvd., Ste. A Mississauga, ON L4W 2S5 905-501-7210 pplgroup.com

Precise ParkLink Inc. 100 Floral Pkwy. Toronto, ON M6L 2C5 416-398-4052 preciseparklink.com

Preferred Alliance Group Systems Ltd. 2275 Upper Middle Rd. E., Ste. 101 Oakville, ON L6H 0C3 647-962-3447 preferredalliance.ca

Prince Castle LLC 355 E. Kehoe Blvd. Carol Stream, IL 60188 630-462-8800 princecastle.com

Procter & Gamble Professional 4711 Yonge St. North York, ON M2N 6K8 416-730-4711 pg.com

Professional Sanitation & Packaging 10 Loring Dr. Bolton, ON L7E 1J9 905-951-9410 professionalsanitationpackaging.com

Profitek POS Solutions

70 E. Beaver Creek Rd., Unit 37 Richmond, BC L4B 3B2 905-889-9239 profitek.com

Promoware Corp. 2210 Hanselman Ave. Saskatoon, SK S7L 6A4 306-652-7228 promowarecorp.com

Protect-A-Bed

1500 S. Wolf Rd. Wheeling, IL 60090 847-998-6901 protectabed.com

PSAV Presentation Services

180 Trowers Rd., Unit 28 Vaughan, ON L4L 8A6 905-264-6621 psav.com

Purity Pest Control 64 Conley St. Toronto, ON L4J 2X5 905-761-9388 puritypestcontrol.com

Quasep 5150 Spectrum Way Mississauga, ON L4W 5G2 800-331-9433 quasep.ecps.ca

Quore

5000 Meridian Blvd., Ste. 400 Franklin, TN 37067 877-974-9774 hello@quore.com quore.com

Quore is a cloud-based hotel operations software that enables hotel teams to increase productivity, improve communication and provide better guest experiences.

Rabco Foodservice Ltd.

880 Milner Ave. Toronto, ON M1B 5N7 416-321-5823 rabcofoodservice.com

RAK Porcelain (Distributed by Horeca & Co. Inc.) 8094 Trans Canada Route, Saint-Laurent, QC, H4S 1M5 1 (438) 494 3333 or 1 (514) 379-3330 info@horecaco.ca | www.horecaco.ca

Growing into one of the leading manufacturers of Porcelain in the world. With a production of 38 million pieces per annum, over 40,000-star Hotels Worldwide, and network in over 165 countries.

BUYER'S GUIDE

DIRECTORY

RATIONALCanada

2410 Meadowpine Blvd., Ste. 107 Mississauga, ON L5N 6S2 905-567-5777 rational-online.com

RBC Royal Bank

200 Bay St., 1st Fl. Toronto, ON M5J 2J5 416-842-7575 rbcroyalbank.com/business

Re/max 7101 Syntex Dr. Mississauga, ON L5N 6H5 905-542-2400 remax.ca

Reckitt Benckiser Canada Inc. 1680 Tech Ave., Unit 2 Mississauga, ON L4W 5S9 905-283-7000 reckittbenckiser.com

Reddot Brands

300 Wengel Dr. Reedsburg, WI 53959 608-534-9448

Redmond/Williams 5190 Timberlea Blvd. Mississauga, ON L4W 2S5 905-602-4588 redmondwilliams.com

(The) Refinishing Touch 9350 Industrial Trace Alpharetta, GA 30004 770-642-4169 therefinishingtouch.com

Regal Ware Inc 1675 Reigle Dr. Kewaskum, WI 53040 262-626-2121 regalware.com

601 – 121 Richmond St. W. Toronto, ON M5H 2K1 416-364-8325 renardinternational.com

Renard International is the longest established hospitality executive search company in the world! As a North American and global leader, we have successfully assisted hotels, casinos, restaurants and cruise lines in completing management searches in over 56 countries. “The Most Trusted Name in the Hospitality Industry!”

Renée Bates Designs 3590 Rivergate Way, Ste. 1805 Ottawa, ON K1V 1V6 613-769-0477 reneebatesdesigns.com

Rescue 7 Inc. 107-550 Alden Rd. Markham, ON L3R 6A8 905-474-0770 rescue7.net

Reservationbooks.com 1460 Meriline Rd., P.O. Box 78029 Ottawa, ON K2E 1B1 800-942-7086 reservationbooks.com

ResortSuite

171 E. Liberty St., Ste. 207 Toronto, ON M6K 3P6 416-259-0715 resortsuite.com

Restwell Sleep Products 14922 54A Ave. Surrey, BC V3S 5X7 604-576-2339 restwell.com

Reuven International 1881 Yonge St., Ste. 201 Toronto, ON M4S 3C4 416-929-1496 reuven.com

Revive Wet Towel Co. 2645 Lynburn Cres. Nanaimo, BC V9S 3T7 866-206-6158 revivewettowels.com

RIBA Corp.

433 Consortium Ct. London, ON N6E 2S8 519-668-3396 ribacorporation.com

Richardson Oilseed Ltd. 1 Lombard Pl. Winnipeg, MB R3B 0X8 204-394-5961 richardson.ca

Ridalco Industries Inc. 1084 Kenaston St., Unit 4 Ottawa, ON K1B 3P5 613-745-9161 ridalco.com

Rising Tide Consultants Ltd. 1130 W. Pender St., Unit 1620 Vancouver, BC V6E 4A4 604-669-2928 risingtideconsultants.ca

Robot Coupe U.S.A. Inc. 264 S. Perkins St. Ridgeland, MS 39157 801-898-8411 robotcoupeusa.com

Rocelco Inc. A/V Mounting Solutions 24 Viceroy Rd. Concord, ON L4K 2L9 905-738-0737 rocelco.com

Rodo Industries Inc. 44 Meg Dr. London, ON N6E 3R4 519-668-3711 rodoinc.com

Rogers Communications Inc. 333 Bloor St. E., 10th Fl. Toronto, ON M4W 1G9 416-935-7777 rogers.com/business

Ronco 70 Planchet Rd. Concord, ON L4K 2C7 905-660-6700 ronco.ca

Rosenthal Sambonet USA Ltd. 685 State Route 10 Randolph, NJ 07869-2054 rosenthalusa-shop.com

Royal Design Inc. PO Box 276 King City, ON L7B 1A6 905-508-5600 royaldesign.ca

Rubbermaid Commercial Products Canada 400-586 Argus Rd. Oakville, ON L6J 3J3 800-998-7004 rubbermaidcommercial.com

Safemark Systems

200 W. Sand Lake Rd., Ste. 800 Orlando, FL 32809 800-255-8818 safemark.com

Sagetra Inc. (Sanelli Cutlery) 6300 Trans-Canada Hwy. Saint-Laurent, QC H4T 1X9 514-335-9851 sagetra.com

Salto Systems Inc. 950 Rue Valois Vaudreuil-Dorion, QC J7V 8P2 514-616-2586 saltosystems.com

Samsung Display Solutions 2050 Derry Rd. W. Mississauga, ON L5N 0B9 800-726-7864 displaysolutions.samsung.com

Sanimax 5068 Whitelaw Rd., R.R. 6 Guelph, ON N1H 6J3 519-824-2381 sanimax.com

Saputo 2365 Chemin de la Côte-de-Liesse Saint-Laurent, QC H4N 2M7 514-328-6662 saputo.com

Sara Lee Foodservice Ltd 226 Britannia Rd. E. Mississauga, ON L4Z 1S6 905-206-0443 saraleefoodservice.com

SC Johnson Professional 111 Copernicus Blvd. Brantford, ON N3P 1N4 519-751-1770 scjohnson.com

SCA Tissue 412-710 Dorval Dr. Oakville, ON L6K 3V7 905-339-3539 sca.com

Schindler Elevator Corp. 3640A McNicoll Ave. Toronto, ON M1X 1G5 416-332-8280 schindler.com

Schoolhouse Products Inc. 215 Konrad Cres., Unit 2 Markham, ON L3R 8T9 905-475-7753 schoolhouseproducts.com

BUYER'S GUIDE

DIRECTORY

Scotsman Ice Systems 101 Corporate Woods Pkwy. Vernon Hills, IL 60061 847-215-4500 scotsman-ice.com

Sea Watch International Ltd. 8978 Glebe Park Dr. Easton, MD 21601-7004 410-822-7500 seawatch.com

Sealed Air 2415 Cascade Pointe Blvd. Charlotte, NC 28208 980-221-3235 sealedair.com

Select Food Products Ltd. 120 Sunrise Ave. Toronto, ON M4A 1B4 416-759-9316 selectfoodproducts.com

Select Hospitality Systems 2 Holland Dr. Kleinburg, ON L7E 1E1 905-857-7142 selecthospitalitysystems.com

Serta Canada

8950 Huntington Rd. Vaughan, Ontario L4H 3V1 905-761-1343 sertacanada.com

Seura Inc. 1230 Ontario Rd. Green Bay, WI 54311 920-857-9069 seura.com

SFI Hospitality 40 Winges Rd., Unit 3 Vaughan, ON L4L 6B2 416-744-0606 sfihospitality.ca

Shoes for Crews 5000 T-Rex Ave., Ste. 100 Boca Raton, FL 33431 800-523-4448 shoesforcrews.com

Shorewood Furniture 1617 Melanson Rd. Greater Lakeburn, NB E1H 2B9 506-857-0726 shorewoodfurn.com

Sico America Inc. 7525 Cahill Rd. Minneapolis, MN 55439 952-941-1700 sicoinc.com

Signature Canada Inc. 598 Victoria, P.O. Box 36554 St-Lambert, QC J4P 3S8 450-923-0065 signaturecanada.ca

Sika Footwear/Ecolad Corp. 2539 Dougall Ave. Windsor, ON N8X 1T5 519-250-0366 sikafootwear.com

Simmons Canada Inc. 8950 Huntington Rd. Vaughan, Ontario L4H 3V1 905-761-1343 simmonshospitality.ca

Sirius XM Canada 135 Liberty St., 4th Fl. Toronto, ON M6K 1A7 416-513-7470 siriusxm.ca

Sita Importing & Manufacturing Inc. 242 Applewood Cres., Unit 14 Concord, ON L4K 4E5 905-264-8264 sitachairs.com

SiteMinder 5301 Alpha Rd. Ste. 80 Dallas, TX 75240 800-511-6038 sitemender.com

SkyTouch Technology 18615 N Claret Dr. Scottsdale, AZ 85255 602-337-2800 skytouchtechnology.com

Smart Hotel Software 8th St. E. North Vancouver, BC V7L 1Y9 604-926-3215 smarthotelsoftware.com

Smart IP Phone Systems 66 Nuggett Ct. Brampton, ON L6T 5A9 905-759-2626 smartip.ca

Smart Serve Ontario 5090 Explorer Dr., Ste. 800 Mississauga, ON L4W 4T9 416-695-8737 smartserve.ca

SOCAN 41 Valleybrook Dr. Toronto, ON M3B 2S6 416-445-8700 socan.ca

Sodexo

5420 N. Service Rd., Ste. 501 Burlington, ON L7L 6C7 905-632-8592 sodexo.ca

Sofina Foods Inc.

100 Commerce Valley Dr., W. Markham, ON L3T 0A1 888-377-7789 lilydale.com

Solstrand Trading Inc.

60 Lockhart Rd. Barrie, ON L4N 9G8 705-726-5445

SONIFI Solutions

292 Walker Dr., Unit 1 Brampton, ON L6T 4Z1 905-458-0200 sonifi.com

Sotos LLP

180 Dundas St. W., Ste. 1200 Toronto ON M5G 1Z8 416-977-0007 sotosllp.com

Sound Products

1016 Sutton Dr., Unit 12 Burlington, ON L7L 6B8 905-332-4996 soundproducts.ca

Southern Aluminum

5 Hwy. 82 W. Magnolia, AR 71753 800-221-0408 southernaluminum.com

Sparkle Solutions

100 Courtland Ave. Concord, ON L4K 3T6 905-660-2282 sparklesolutions.ca

Speakman

51 Lacrue Ave. Glen Mills, PA 19342 800-537-2107 speakman.com

Spring Air Systems Inc.

1464 Cornwall Rd., Unit 9 Oakville, ON L6J 7W5 866-874-4505 springairsystems.com

Spring U.S.A. 127 Ambassador Dr., Ste. 147 Naperville, IL 60540-4079 630-527-8600 springusa.com

Squirrel Systems

8585 Baxter Pl. Burnaby, BC V5A 4V7 866-686-6887 squirrelsystems.com

SSDG Interiors Inc.

609 Granville St., Ste. 310 Vancouver, BC V7Y 1G5 604-685-4301 ssdg.com

SSP Group Inc. (Stir Sticks & Picks International Inc.) 50 Fasken Dr., Ste. 9 Toronto, ON M9W 1K5 416-675-2064 stirsticks.com

Stahle Construction Inc. 85 Edwin St. Kitchener, ON N2H 4N7 519-567-5800 stahlecon.com

Stamina Fibre 310 Watline Ave. Mississauga, ON L4Z 1P4 877-727-7965 staminafibre.ca

Standard Textile Company Inc. 1 Knollcrest Dr. Cincinnnati, OH 45237 800-999-0400 standardtextile.com

Stanislaus Food Products Co. 1202 D St. Modesto, CA 95354 209-522-7201 stanislaus.com

Star Manufacturing International Inc. 265 Hobson St. Smithville, TN 37166 615-551-8025 star-mfg.com

BUYER'S GUIDE

DIRECTORY

Starbucks Coffee Canada 5140 Yonge St. Toronto, ON M2N 6L7 416-228-7300 starbucks.ca

STEM Consulting & Marketing Inc. 51 Glenmore Rd. Toronto, ON M4L 3M2 416-568-2477 stemconsulting.com

Stikeman Elliott 5300 Commerce Crt. W. 199 Bay St, Toronto ON M5L 1B9 stikeman.com

Stirling Creamery Ltd. 1 W. Front St. Stirling, ON K0K 3E0 613-395-3350 stirlingcreamery.com

Studio Italia Design (Lodes) 104 Cedarvale Ave. Toronto ON M4C 1J9 416-720-2323 lodes.com

Studio Munge 25 Wingold Ave. Toronto, ON M6B 1P8 416-588-1668 studiomunge.com

Stylus Sofas Inc. 7885 Riverfront Gate Burnaby, BC V5J 5L6 604-436-4100 stylussofas.com

Sun Rich Fresh Foods Inc. 35 Bramtree Ct. Brampton, ON L65 6G2 905-789-0200 sun-rich.com

Sunbeam Hospitality/Jarden Corp. 2381 Executive Center Dr. Boca Raton, FL 33431 888-878-6232 sunbeamhospitality.com

Sunkist Foodservice Equipment 10730 Bell Ct. Rancho Cucamonga, CA 91730 800-383-7141 sunkistequipment.com

Superior Pool Spa & Leisure 4 Paget Rd., Unit 7 Brampton, ON L6T 5G3 416-665-0410 superiorpool.com

Superior Quilting Ltd. 205 Dolomite Dr. Toronto, ON M3J 2N1 800-563-2664 superiorquilting.com

Supramatic Inc. 1020 Brevik Pl., Unit 2 Mississauga, ON L4W 4N7 905-279-3666 supramatic.com

Surety Food Safety Group 2325 Hurontario St., Ste. 166 Mississauga, ON L5A 4K4 416-592-0148 suretygroup.net

Swimeeze Swimwear by Stanleykem Inc. 2255-B Queen St. E., Ste. 135 Toronto, ON M4E 1G3 416-690-2320 swimeeze.com

Swissh Commercial Equipment 6060 Metropolitain Blvd. E., Ste. 200 Montreal, QC H1S 1A9 514-524-6005 swissh.ca

Syer Hospitality Group Inc. 1014 Riverbank Way Oakville, ON L6H 6X1 905-257-2636 syerhospitality.com

Symmons Industries Inc. 31 Brooks Dr. Braintree, MA 02184-3804 800-796-6667 symmons.ca

Syscan-Id 400-275 rue du parvis Quebec, QC G1K 6G7 418-650-0997 syscan-id.com

Sysco Guest Supply Canada Inc. 570 Matheson Blvd. E., Unit 5 Mississauga, ON L4Z 4G3 905-896-1060 guestsupply.ca

T&S Brass and Bronze 2 Saddleback Cove, P.O. Box 1088 Travelers Rest, SC 29690 888-476-4103 tsbrass.com

Tableware Solutions Ltd. 4524 Eastgate Pkwy. Mississauga, ON L4W 3W6 905-629-9555 tablewaresolutions.com

Taco Canada (Taco Comfort Solutions) 8450 Lawson Rd., Unit 3 Milton, ON L9T 0J8 905-564-9422 taco-hvac.com

Tag Umbrella, division of Tag Products P.O. Box 91203 West Vancouver, BC V7V 3N6 800-865-4660 tagumbrella.com

Tai Pan Lighting 1850 Wilson Ave. Toronto, ON M9M 1A1 905-828-7876 taipan-lighting.com

Tarket Hospitality (formerly Lexmark Carpet Mills Inc.) 285 Kraft Dr. Dalton, GA 30721 800-871-3211 tarketthospitality.com

Tarrison Products Ltd. 2780 Coventry Rd. Oakville, ON L6L 6R1 905-825-9665 tarrison.com

Telus

411 1st St. S.E. Calgary, AB T2G 4Y5 866-558-2273 telus.com/hospitality

Tempur Sealy International, Inc. (Canadian Division) 145 Milner Ave. Scarborough, ON M1S 3R1 800-268-4414 ext 4880 tempursealyhospitality.com

We design our mattresses for long-lasting comfort. We also go far beyond industry testing standards to verify durability, with 50,000 extra testing cycles. It’s all to ensure guests rave about their sleep experience every night.

TFI Food Equipment Solutions

52 Armthorpe Rd. Brampton, ON L6T 5M4 800-387-2529 tficanada.com

ThermaSol 1958 Steam Way Round Rock, TX 78665 800-776-0711 thermasol.com

Therapedic Sleepking

Crown Design 44 Woodbine Downs Etobicoke, ON M9W 5R2 647-430-9721 sleepking-crown-design.business.site

THG U.S.A. 6601 Lyons Rd. Coconut Creek, FL 33073 954-425-8225 thgusa.com

TierOne Hospitality Solutions Inc. 100 York Blvd., Ste. 404 Richmond Hill, ON L4B 1J8 905-731-9030 tieronehospitality.com

TMF Foods

46 Community Ave. Stoney Creek, ON L8E 2Y3 905-664-2126 tmffoods.com

TOA Canada Corp.

3670 Odyssey Dr., Unit 1 Mississauga, ON L5M 0Y9 800-263-7639 toacanada.com

Tomlinson Industries

4350 Renaissance PKWY Unit B Warrensville Heights, OH 44128 224-377-0472 tomlinsonind.com

Torlys Floors 1900 Derry Rd. Mississauga, ON L5S 1Y6 800-461-2573 torlys.com

Total Tabletop Plus 3330 Ridgeway Dr., Unit 15-16 Mississauga, ON L5L 5Z9 905-607-4893 totaltabletopplus.com

BUYER'S GUIDE

DIRECTORY

Toto U.S.A. Inc. 1155 Southern Rd. Morrow, GA 30260 888-295-8134 totousa.com

Tower Coffee 40 Winges Rd., Unit 3 Vaughan, ON L4L 6B2 416-744-0606 tower-coffee.ca

Town & Country Uniforms Inc. 5675 Christophe-Colomb Ave. Montreal, QC H2S 2E8 514-271-5005 tcuniforms.com

Traex, a Libbey Foodservice Company 300 Madison Ave. Toledo, OH 43604 419-325-2100 libbey.com

TrainCan Inc. 1840 Clements Rd., Ste. 100 Pickering, ON L1 W 3R8 905-420-4222 traincan.com

TravelClick, an Amadeus Company 1306 Wellington St. W. Ottawa, ON K1Y 3B2 847-585-5259 travelclick.com

Tricom 307-1477 Pender St. W. Vancouver, BC V6G 2S3 888-415-6911 tricomcanada.ca

Trilium Textiles Inc 120 Eglinton Ave. E., Ste. 500 Toronto, ON M4P 1E2 416-322-2867 triliumtextiles.com/beta

Trudeau Corp 1600 Eiffel St. Boucherville, QC J4B 5Y1 800-878-3328 trudeaucorp.com

True North Hospitality 499 Gladwish Dr. Sarnia, ON N7W 1A7 800-663-7913 truenorthdistributors.com

TSOC 6635 Kitimat Rd., Unit 39 Mississauga, ON L5N 6J2 905-813-8762 tsoc.com

Tyne Hospitality Services Ltd. 5215 Keith Rd. West Vancouver, BC V7W 2M9 604-618-8778 tynehospitality.com

Uline Canada 3333 James Snow Pkwy. N. Milton, ON L9T 8L1 800-295-5571 uline.ca

Unilever Food Solutions 160 Bloor St. E., Ste. 1400 Toronto, ON M4W 3R2 416-415-3000 unileverfoodsolutions.com

Unilever International Partnerships 479 Malvern Cres. Newmarket, ON L3Y 7L5 416-833-5166 brenda.james@unilever.com

Union Gas Ltd. (Enbridge) 50 Kell Dr. N. Chatham, ON N7M 5J5 877-969-0999 Enbridgegas.com

United Feather & Down 3100 Dundee Rd, Ste. 208 Northbrook, IL 60062 847-827-1210 ufdshop.com

Unity Connected Solutions

450 Harry Walker Pkwy. S. Newmarket, ON L3Y 8E3 905-952-2475 unityconnected.com

Urban Innovations 20 Densley Ave. Toronto, ON M6M 2R1 416-235-2764 urban-innovations.ca

Van Houtte (GMCR Canada Holding Inc.) 3700 Jean-Rivard St. Montreal, QC H1Z 4K3 514-593-7711 vanhoutte.com

Vanities International, LLC Corporate Offices 9003 Technology Ln. Fishers, IN 46038 317-831-2717 hotelvanities.com

Vertex China 1793 W. 2nd St. Pomona, CA 91766 909-622-3333 vertexchina.com

VFM Leonardo Inc. (Leonardo Worldwide Corporation) 111 Peter St., Ste. 530 Toronto, ON M5V 2H1 877-593-6634 leonardoworldwide.com

Victory Refrigeration 3779 Champion Blvd. Winston-Salem, NC 27105 800-523-5008 victoryrefrigeration.com

Villeroy & Boch 3311 Simcoe 89 Innisfil, ON L0L 1L0 705-458-0435 villeroy-boch.com

Virtual Visit Presentations Inc. (QuickTurnVR) 224 Wallace Ave. Toronto, ON M6H 1V7 416-356-2314 quickturnvr.com

Visa Canada

77 King St. W., Ste. 4400 Toronto, ON M5K 1J5 416-367-8472 visa.ca

Visual Information Products Inc.

2682 Slough St. Mississauga, ON L4T 1G3 905-264-7001 visualtouchpos.com

Visual Planning Corp.

71 Meadowbank Dr. Ottawa, ON K2G 0P4 613-563-8727 visualplanning.com

Vulcan

3600 N. Point Blvd. Baltimore, MD 21222 410-284-0660 vulcanequipment.com

WAC Lighting

44 Harbor Park Dr. Port Washington, NY 11050 800-526-2588 waclighting.com

WallDecor 3D

270 Mud St., P.O. Box 99021 Stoney Creek, ON L8J 1P0 905-516-0404 walldecor3d.com

Waste Not Basket

11151 Horseshoe Way, Unit 25 Richmond, BC V7A 4S5 604-244-7627 waste-not-basket.com

Waterford Wedgewood and Royal Doulton Canada 1 Bass Pro Mills Dr., Unit 304 Concord, ON L4K 5W4 905-760-0611 royaldoulton.com/en-ca

Water Matrix

7930 Huntington Rd., Unit 3 Vaughan, ON L4H 4M8 905-850-8080 watermatrix.com

WebRezPro Property Management System

1925 - 18 Ave. N.E., Ste. 115 Calgary, AB T2E 7T8 800-221-3429 webrezpro.com

WebRezPro, a user-friendly cloud PMS, serves all lodging types. Its integrated, automated system enhances efficiency, saves time, and boosts revenue by modernizing operations.

Welbilt Canada (Garland Commercial Ranges Ltd) 1177 Kamato Rd. Mississauga, ON L4W 1X4 888-442-7526 garlandcanada.ca

West Coast FoodPak Systems Ltd. 14480 Knox Way, Unit 110 Richmond, BC V6V 2Z5 604-255-8252 foodpak.ca

BUYER'S GUIDE

ASSOCIATIONS

Western Financial Group Insurance Solutions

205-95 Mural St. Richmond Hill, ON L4B 3G2 905-731-3118 westernfgis.ca

Western Refrigeration & Beverage Equipment 1232 36 Ave. N.E. Calgary, AB T2E 6M8 403-250-9656 wr.ca

Whirlpool Corp.

600 W. Main St. Benton Harbor, MI 49022-2692 269-923-5000 whirlpoolcorp.com

Whyte’s Food Corp 1700 Aimco Blvd. Mississauga, ON H7L 2N6 450-625-1976 whytes.ca

Williams Telecommunications Corp. 5610 Kennedy Rd. Mississauga, ON L4Z 2A9 905-712-4242 williamsglobal.com

Willowest 145-6660, Graybar Rd., Richmond, BC, V6W 1H9 604-370 1181

Wing’s Food Products 550 Kipling Ave. Toronto, ON M8Z 5E9 416-259-0202 wings.ca

Winmar International Inc. 175 Stronach Cres. London, ON N5V 3G5 519-451-0000 winmar.ca

Winsham Fabrik Canada Ltd. 25 Minthorn Ct. Thornhill, ON L3T 7N5 905-882-1827 winsham.com

Witt Industries 4600 N. Mason-Montgomery Rd. Mason, OH 45040 800-543-7417 witt.com

Wong Wing (McCain Foods Ltd.) 8800 Main St. Florenceville-Bristol, NB E7L 1B2 866-622-2461 wongwing.com

WorkPlace Medical Corp. First Aid Training 130 Wilson St. Hamilton, ON L8R 1E2 905-526-6250 workplacemedical.com

WorkPlace Safety & Prevention Services 5110 Creekbank Rd. Mississauga, ON L4W 0A1 877-494-9777 healthandsafetyontario.ca

World Tableware, a Libbey Foodservice Company 300 Madison Ave. Toledo, OH 43604 419-325-2000 libbey.com

World Wide Iozza Ltd. 240 Humberline Dr. Rexdale, ON M9W 5X1 416-675-1930 worldwideiozza.com

Yabu Pushelberg 55 Booth Ave. Toronto, ON M4M 2M3 416-778-9779 yabupushelberg.com

Zuccarini Importing Co. Ltd. 1335 Davenport Rd. Toronto, ON M6H 2H4 416-537-3439 zuccariniltd.com

Zurn Industries Ltd. 511 W. Freshwater Way Milwaukee, WI 53204 855-663-9876 zurn.com

ASSOCIATIONS

Alberta Hotel & Lodging Association (AHLA) 2707 Ellwood Dr. S.W. Edmonton, AB T6X 0P7 780-436-6112; 1-888-436-6112 ahla.ca

American Hotel & Lodging Association (AHLA) 1250 Eye St. N.W., Ste. 1100 Washington, DC 20005 202-289-3100 ahla.com

Association Des Hotels Du Grand Montreal (AHGM) 1310 Av Greene Westmount QC H3Z 2B2 514-939-2583 ahgm.org

Association Hôtellerie Quebec 50 Rue Saint-Charles O. Longueuil, QC J4H 1C6 579-721-6215; 1-877-769-9776 hotelleriequebec.com

Association of Lodging Professionals (ALP) 108 S. Cleveland St. Merrill, WI 54452-2435 1-888-238-5508 alplodging.org

Boutique & Lifestyle Lodging Association (BLLA) 6520 Platt Ave., Ste. 842 West Hills, CA 91307 818-883-4363 blla.org

British Columbia Hotel Association (BCHA) 948 Howe St., Ste. 200 Vancouver, BC V6Z 1N9 604-681-7164; 1-800-663-3153 bchotelassociation.com

Canadian Hospitality Foundation (CHF) 1155 Queen St. W. Toronto, ON M6J 1J4 416-649-4239 thechf.ca

Destination Canada 1045 Howe St., Ste. 800 Vancouver, BC V6Z 2A9 604-638-8300 en.destinationcanada.com

Greater Toronto Hotel Association (GTHA) Queen’s Quay Terminal (Harbourfront Centre) 207 Queen’s Quay W., Ste. 404 Toronto, ON M5J 1A7 416-351-1276 gtha.com

Green Hotels Association (GHA) P.O. Box 420212 Houston, TX 77242-0212 713-789-8889 greenhotels.com

Hospitality Financial and Technology Professionals (HFTP) 7301 Ranch Rd. 620 N, Ste. 155-193 Austin, TX 78726-4537 512-249-5333; 1-800-646-4387 hftp.org

Hospitality Newfoundland and Labrador (HNL)

71 Goldstone St., Ste. 102 St. John’s, NL A1B 5C3 709-722-2000; 1-800-563-0700 hnl.ca

Hospitality Sales & Marketing Association International (HSMAI) 7918 Jones Branch Dr., Ste. 300 McLean, VA 22102 703-506-3280 hsmai.org

Hotel Association of Canada (HAC)

130 Albert St., Ste. 1206 Ottawa, ON K1P 5G4 613-237-7149 hotelassociation.ca

Hotel Association of Nova Scotia (HANS) P.O. Box 473, Station M Halifax, NS B3J 2P8 902-425-4890 novascotiahotels.org

Hotel Association of Vancouver (HAV) 30045 – RPO Marpole Vancouver, BC V6P 5A0 hotelassociationofvancouver.com

Hotel Electronic Distribution Network Association (HEDNA) 2331 Rock Spring Rd. Forest Hill, MD 21050 443-640-1068 hedna.org

Indigenous Tourism Association of Canada (ITAC) 333 Seymour St., 8th Fl. Vancouver, BC V6B 5A7 604-351-1028; 1-888-803-4822 Indigenoustourism.ca

BUYER'S GUIDE

ASSOCIATIONS

International Society of Hospitality Consultants (ISHC) 1912 Hallman St., N.E. Atlanta, GA 30317 678-973-2242 ishc.com

Manitoba Hotel Association (MHA) 1020 Lorimer Blvd., Ste. 501 Winnipeg, MB R3P 1C7 204-942-0671; 1-888-859-9976 mha1.ca

Meeting Professionals

International (MPI) 2711 Lyndon B. Johnson Frwy., Ste. 600 Dallas, TX 75234-7349 866-318-2743 mpiweb.org

North American Association of Uniform Manufacturers & Distributors (NAUMD) 913 Forest, #1N Evanston, IL 60202 847-448-1333 naumd.com

Ontario Restaurant Hotel & Motel Association (ORHMA) 2600 Skymark Ave., Ste. 8-201 Mississauga, ON L4W 5B2 905-361-0268; 1-800-668-8906 orhma.com

Ontario Tourism Education Corp. (OTEC) 21 Four Seasons Pl., Ste. 300 Toronto, ON M9B 6J8 416-622-1975 otec.org

Saskatchewan Hotel and Hospitality Association (SHHA) 2080 Broad St., Ste. 302 Regina, SK S4P 1Y3 306-522-1664; 1-800-667-1118 skhha.com

Tourism HR Canada 71 Bank St., Ste. 4 Ottawa, ON K1P 5N2 613-231-6949; 1-800-486-9158 tourismhr.ca

Tourism Industry Association of British Columbia (TIABC) 948 Howe St., Ste. 200 Vancouver, BC V6Z 1N9 604-685-5956 tiabc.ca

Tourism Industry Association of Canada (TIAC)

116 Lisgar St., Ste. 600 Ottawa, ON K2P 0C2 613-238-7887 tiac-aitc.ca

Tourism Industry Association of Ontario (TIAO)

207 Queen’s Quay West, Ste. 405 Toronto, ON M5J 1A7 416-483-1691 tiaontario.ca

Tourism Industry Association of P.E.I. (TIAPEI)

25 Queen St., 3rd Fl., P.O. Box 2050 Charlottetown, PE C1A 7N7 902-566-5008; 1-866-566-5008 tiapei.pe.ca

World Tourism Organization (UNWTO)

Calle Poeta Joan Maragall 42 28020 Madrid, Spain 34-91-567-81-00 unwto.org

World Travel & Tourism Council (WTTC)

The Harlequin Building 65 Southwark St. London, England SE1 0HR United Kingdom 44-(0)-207-481-8007 wttc.org

EDUCATIONAL INSTITUTIONS

Algonquin College of Applied Arts and Technology 1385 Woodroffe Ave. Ottawa, ON K2G 1V8 613-727-4723 algonquincollege.com

Cambrian College 1400 Barrydowne Rd. Sudbury, ON P3A 3V8 705-566-8101 cambriancollege.ca

Camosun College 3100 Foul Bay Rd. Victoria, BC, V8P 5J2 250-370-3000 camosun.ca

Canadian Tourism College 1111 Melville St., Unit 200 Vancouver, BC V6E 3V6 604-736-8000 ilacctc.com

Canadore College 100 College Dr., P.O. Box 5001 North Bay, ON P1B 8K9 705-474-7600 canadorecollege.ca

Capilano University 2055 Purcell Way North Vancouver, BC V7J 3H5 604-986-1911 capilanou.ca

Centennial College 941 Progress Ave. Scarborough, ON M1G 3T8 416-289-5000; 1-800-268-4419 centennialcollege.ca

College of New Caledonia 3330-22nd Ave. Prince George, BC V2N 1P8 250-562-2131 cnc.bc.ca

College of the Rockies (COTR) 2700 College Way, P.O. Box 8500 Cranbrook, BC V1C 5L7 250-489-2751; 1-877-489-2687 cotr.bc.ca

Conestoga College

299 Doon Valley Dr. Kitchener, ON N2G 4M4 519-748-5220 conestogac.on.ca

Confederation College 1450 Nakina Dr. Thunder Bay, ON P7B 0E5 807-475-6110 confederationcollege.ca

Cornell School of Hotel Administration

Cornell University

Statler Hall Cornell University 106 Statler Dr. Ithaca, NY 14853-6201 607-254-4228 sha.cornell.edu

Culinary Institute of Canada/Holland College 140 Weymouth St. Charlottetown, PE C1A 4Z1 902-629-4217 hollandcollege.com

Douglas College 700 Royal Ave. New Westminster, BC V3M 5Z5 604-527-5400 douglascollege.ca

Fanshawe College 1001 Fanshawe College Blvd. London, ON N5Y 5R6 519-452-4277 fanshawec.ca

Fleming College 599 Brealey Dr. Peterborough, ON K9J 7B1 705-749-5530; 1-866-353-6464 flemingcollege.ca

George Brown College

300 Adelaide St. E. St. James Campus Toronto, ON M5A 1N1 416-415-2000 georgebrown.ca

Georgian College 1 Georgian Dr. Barrie, ON L4M 3X9 705-728-1968 georgiancollege.ca

Heritage College

325, boul. de la Cité-des-jeunes Gatineau, QC J8Y 6T3 819-778-2270 cegep-heritage.qc.ca

Humber College - School of Hospitality, Recreation & Tourism 205 Humber College Blvd. Toronto, ON M9W 5L7 416-675-5000 business.humber.ca

IBT College

47 Sheppard Ave. E., 5th Fl. Toronto, ON M2N 7E7 416-963-1211 ibtcollege.com

l’Institut de Tourisme et d’hôtellerie du Québec (ITHQ) 3535, rue Saint-Denis Montréal, QC H2X 3P1 514-282-5111; 1-800-361-5111 ithq.qc.ca

LaSalle College Montreal 2000 Sainte-Catherine St. W. Montréal, QC H3H 2T2 514-939-2006; 1-800-363-3541 lasallecollege.com

The 2024 BUYER'S GUIDE

EDUCATIONAL INSTITUTES

LaSalle College Vancouver | Renfrew 2665 Renfrew St. Vancouver, BC V5M 0A7 1-604-683-2006; 1-877-847-7902; lasallecollegevancouver.com

Loyalist College

376 Wallbridge-Loyalist Rd., P.O. Box 4200 Belleville, ON K8N 5B9 613-969-1913 loyalistcollege.com

Manitoba Institute of Trades and Technology 130 Henlow Bay Winnipeg, MB R3Y 1G4 204-989-6500 mitt.ca

Mount Saint Vincent University 166 Bedford Hwy. Halifax, NS B3M 2J6 902-457-6788 msvu.ca

New Brunswick Community College (NBCC) St. Andrews Campus 99 Augustus St. St. Andrews, NB E5B 2E9 506-460-6222; 1-888-796-6222 nbcc.ca

Niagara College Canada 135 Taylor Rd. Niagara-on-the-Lake, ON L0S 1J0 905-735-2211 niagaracollege.ca

North Island College (NIC) 2300 Ryan Rd. Courtenay, BC V9N 8N6 800-715-0914 nic.bc.ca

Northern Alberta Institute of Technology (NAIT) 11762 -106 St. Edmonton, AB T5G 2R1 780-471-6248 nait.ca

Nova Scotia Community College (NSCC) 21 Woodlawn Rd. Dartmouth, NS B2W 2R7 902-491-4900 nscc.ca

Okanagan College (Kelowna Campus) 1000 KLO Rd. Kelowna, BC V1Y 4X8 250-762-5445; 1-877-755-2266 okanagan.bc.ca

Red Deer College (RDC) 100 College Blvd., P.O. Box 5005 Red Deer, AB T4N 5H5 403-342-3400 rdc.ab.ca

Red River College (RRC) 2055 Nôtre Dame Ave. Winnipeg, MB R3H 0J9 204-632-2327; 1-800-903-7707 rrc.ca

Royal Roads University 2005 Sooke Rd. Victoria, BC V9B 5Y2 250-391-2511 royalroads.ca

Selkirk College Tenth Street Campus 820 Tenth St. Nelson, BC V1L 3C7 250-352-6601; 1-888-953-1133 selkirk.ca

Seneca College of Applied Arts and Technology Markham Campus 8 The Seneca Way Markham, ON L3R 5Y1 416-491-5050 senecacollege.ca

Southern Alberta Institute of Technology (SAIT) 1301-16 Ave. N.W. Calgary, AB T2M 0L4 403-284-7248; 1-877-284-7248 sait.ca

Sprott Shaw College 541 Seymour St. Vancouver, BC V6B 3H6 604-265-5415 sprottshaw.com

St. Clair College S. Campus 2000 Talbot Rd. W. Windsor, ON N9A 6S4 519-966-1656 stclaircollege.ca

Thompson Rivers University (TRU) 805 Tru Way Kamloops, BC V2C 0C8 250-828-5000 tru.ca

Toronto Metropolitan University, Ted Rogers School of Management 350 Victoria St. Toronto, ON M5B 2K3 416-979-5000 ryerson.ca/tedrogersschool

University of Calgary 2500 University Dr. N.W. Calgary, AB T2N 1N4 403-220-5110 ucalgary.ca

University of Guelph 50 Stone Rd. E. Guelph, ON N1G 2W1 519-824-4120 uoguelph.ca

Vancouver Island University (VIU) 900 Fifth St. Nanaimo, BC V9R 5S5 250-753-3245; 1-888-920-2221 viu.ca

Winston College 1176 Eighth Ave. New Westminster, BC V3M 2R6 604-357-8022 winstoncollege.com

Filling Gaps THE

The hotel industry is thinking outside the box to recruit and retain talent

shrinking and more demanding labour pool continues to be a top concern on the minds of hoteliers and other industry stakeholders. Faced with this major challenge, hospitality businesses are developing and implementing different solutions to combat the labour shortage — from embracing technology to fostering a flexible and inclusive work environment.

Canada’s unemployment rate rose 0.1 percentage points to 5.8 per cent, bringing the total increase since April 2023 to 0.8 percentage points, according to Statistics Canada’s November 2023 Labour Force Survey.

Although the unemployment rate has trended up for all major age groups,

BY NICOLE DI TOMASSO

increases have been more pronounced among youth. From April to November, the unemployment rate increased by two percentage points (to 11.6 per cent) among youth aged 15 to 24. Over the same period, it increased by 0.6 percentage points among people aged 25 to 54 (to 4.9 per cent) and by 0.7 percentage points among people aged 55 and older (to 4.6 per cent).

Compared with a year earlier, unemployed people in November were more likely to have been laid off from their previous job, reflecting more difficult economic and labour-market conditions in 2023 compared with 2022, according to the survey.

With the rising unemployment rate

hitting the hotel industry particularly hard, having the right people practices that attract, retain and develop the best talent, from entry-level to senior management, is a critical success factor.

IMMIGRATION

Simply put, Canada can’t replenish its labour pool through natural growth, so it must rely on international workers to fill the gaps.

The Hotel Association of Canada (HAC) has achieved several immigration policy wins, including allowing hotels to access low-skilled new Canadians through the Economic Mobility Pathways Pilot (EMPP); replacing travel-visa requirements with eTA

(Electronic Travel Authorization) for eligible travellers from 13 countries, including the Philippines and Morocco; removing the 20-hour work-week cap for international students until Apr. 30, 2024; extending work permits for international graduates; and expanding the International Experience Canada program by 20 per cent, bringing nearly 90,000 youth to Canada to travel and work, among others.

“Hoteliers across the country are doing what’s needed to attract and retain employees in Canada, but there are simply not enough Canadians available to fill open positions. In response, we’ve launched a Hotel Workforce Growth Strategy to support both domestic and international recruitment for the sector,” says Adrienne Foster, VP, Policy and Public Affairs, HAC. “We’ll continue to focus on both maximizing the meaningful opportunities available for refugees and asylum seekers in our sector and optimizing the TFW program for when it’s needed most, in surge seasons.”

COLLABORATION AND PARTNERSHIPS

Building effective partnerships with educational institutions and community organizations is crucial for improving labour availability.

The Fairmont Royal York, for example, has long-standing relationships with Centennial College, Durham College, George Brown College, Toronto Metropolitan University and the University of Guelph, among others. In addition to its guest-speaker services and on-campus job fair participation, the hotel recently started hosting an Educators Networking Event twice a year, whereby a number of hospitality students, accompanied by their instructors or placement advisors, are invited to tour the property and make connections with leaders.

The Fairmont Royal York also partners with the Hospitality Workers Training Centre, WoodGreen Employment, YWCA Toronto Employment Centres, Access Employment and Tent Partnership for Refugees to host hiring events and speed-dating interviews. The last event was held in December 2023

and dates have already been secured for Q1 2024.

“Traditionally, interview methods, especially at large organizations, tend to be longer,” says Yatan Nizzar, assistant director, Talent & Culture, Fairmont Royal York. “However, these hiring events make our processes more efficient and create a better employee onboarding experience. We have to be efficient and quick or else people will go elsewhere.”

Nizzar continues, “When it comes to line-level positions and potential candidates coming to Canada looking for work, they may not have the tools or resources to use digital avenues to apply for jobs. That’s why working with community partners is essential in order to be successful when seeking out talent.”

EMPOWERING WOMEN

Although women account for 54 per cent of the global tourism workforce, according to the World Tourism Organization (UNWTO), they’re less likely to be found in senior management or executive roles. During the pandemic, women were more likely to lose their jobs or have their hours or pay reduced, fuelling the ongoing labour shortage.

Tech Talk

One of the most significant shifts in labour solutions for hotels is the integration of technology to streamline operations and enhance efficiency. Automation and Artificial Intelligence are playing pivotal roles in various aspects of hotel management, from reservations to housekeeping.

Last year, Hotel X Toronto launched the Proto Epic, a first-ofits-kind holographic concierge and the first one at a hotel in Canada. The life-size virtual concierge hostess, Alexis, can provide information and recommendations and is available 24/7

across the country. Additionally, WORTH has created a Gender Equity Audit scored out of 65, available on its website, for industry organizations to assess and improve their equity initiatives.

Vancouver-based WORTH Association (Women of Recreation, Tourism & Hospitality) is one of many organizations advocating to counter this imbalance and challenge the gender-pay gap, discrimination, work-life balance, lack of advancement opportunities, sexual harassment and more.

“The line ‘If she can’t see it, she can’t be it’ resonates with me. If there isn’t diversity reflected in leadership teams, women may not strive to join in,” says Joanna Jagger, president and founder of WORTH. “We want to focus on providing women with opportunities to pursue leadership instead of exiting the industry altogether.”

WORTH hosts a mentorship program and leadership academy, which Jagger says the organization hopes to expand

Accor has publicly set ambitious objectives to promote equal opportunities for women. By 2025, 40 per cent of Accor’s executive committee will be women, 45 per cent of its global steering committees/senior leadership (in corporate and regional offices) will be women and 40 per cent of its general managers will be women. Additionally, Marriott achieved gender representation parity for global company leadership by 2023, two years ahead of its original goal.

“Looking ahead, I want to see more measurements and metrics that are public and celebrated,” says Jagger. “The industry needs to show that it’s a welcoming workforce to women, especially women of colour.”

POSITIVE WORKPLACE CULTURE

A diverse, equitable and inclusive work

culture creates an environment tailored to individual needs and preferences to empower employees. Diverse teams bring a range of perspectives that can drive creativity and problem solving, ultimately positioning hotels ahead of the curve in a competitive market.

When individuals feel valued and respected, they’re more engaged, productive and committed to their roles. In an industry where burnout rates are notoriously high, fostering a positive work culture can improve morale and reduce turnover.

“Understanding what’s important to someone is helpful to individualize and maintain a level of engagement,” says Nizzar. “If an employee is interested in growth opportunities, we make sure that we’re taking the time to develop those individuals and help them get to where they want to be.”

Nizzar continues, “As the HR landscape continues to evolve, we must prioritize an extraordinary candidate experience. By designing a remarkable

onboarding journey aligned with our service culture, we foster resonance and loyalty. Our goal is not merely to navigate through processes but to focus on personalization, fostering genuine connections from initial contact to onboarding and orientation.”

EMPLOYEE INCENTIVES

Competitive wages, comprehensive benefits packages and retirement plans are known to incentivize long-term employment. However, according to HAC’s Workforce Growth Strategy, in partnership with Deloitte, 45 per cent of surveyed candidates had a negative perception regarding salary and benefits in the hotel sector. Furthermore, companies are discovering that benefits, rather than pay, are more important to the millennial and Gen-Z workforce demographics.

Recently, the Ontario Restaurant Hotel Motel Association (ORHMA) and Group Lockhart hosted a webinar about recommendations for group benefits

plans that align with a company’s goals and values.

James Lockhart, president of Group Lockhart Inc., Navacord, broker partner, says creating a benefits philosophy statement that establishes guidelines management must operate within when planning, designing and revising a benefits program serves as a guide for evaluation. Objectives include implementing a tax-effective benefits strategy, supporting personal wellness and mental health, providing taxfree income protection at affordable premium contributions for Long Term Disability benefits, providing costeffective prescription drugs and more.

In the bustling world of hospitality, the labour crisis can’t be resolved with the wave of a magic wand. However, by taking these steps, the industry can lay the foundation for a more appealing work environment, attract and retain a new generation of talent and ensure the survival of its treasured hotels as we progress into 2024 and beyond. ◆

Shifting Focus

Hotels need to shift the focus from recruitment to retention to close the labour gap

BY MORAG MCKENZIE

The largest department in any hotel in terms of number of employees — and some would say importance — is housekeeping. Yet the labour gap remains stubbornly high with 116,375 jobs in tourism unfilled, which equates to 6.2 per cent of tourism jobs, according to Tourism HR Canada’s Q3, 2023 report. The majority of these, says the report, will be in housekeeping.

ROOT CAUSES

Reasons for housekeeping’s labour gap varies by region, size and type of property. However, human resources experts agree, many prospective job seekers perceive housekeeping as a less attractive entry point and career path within the hotel industry.

Hotel companies are seeking to change this, working in partnership with local colleges, universities and employment services to promote the central role of housekeeping services in hotel operations. “Many students don’t understand the importance of housekeeping services and available opportunities to grow their career in it. We’re trying to change that at job fairs and other recruitment events,” states Lauren Massie, director of Human Resources for the Sheraton Gateway Hotel, Toronto Airport.

Many of the labour problems caused by the pandemic also still linger today, such as changes in work visa regulations that have impacted hotels’ ability to recruit newcomers to Canada. Chris Giang, Human Resources manager for Canada’s largest hotel, the 1,590-room Chelsea Hotel Toronto explains, “Work visas are hard to get and there’s a lengthy wait time to renew them. There’s also increasing competition from other sectors for employees with similar skill sets. Many left our industry to go to work in hospitals during Covid and haven’t returned as they get steady work even if the room isn’t occupied. This isn’t the

case with hotels, where occupancy and number of room attendants required to work varies.”

The aging housekeeping workforce is also seen as a significant issue. “Our long-serving room attendants have been with us for up to 46 years so [our workforce is] aging. In 2022, we successfully hosted our Chelsea Hotel job fair and in 2023 we promoted referring friends and hired many new colleagues that way,” says Giang.

The high cost of living, particularly in tourism hubs, is also impacting recruitment efforts.  “As employers, we really need to ask ourselves why someone would want to work for us, and if you don’t have a great answer then you have some work to do,” says Mandy Farmer, CEO of B.C.-based Accent Inns, Hotel Zed and ROAR.

RECRUITMENT STRATEGIES

Hosting and attending job fairs, community partnerships, online postings and referrals are central to all housekeeping recruitment efforts.

Hotels are also re-branding and focusing their people strategy around their core values and vision. “In 2022, we launched our annual “Awesome Wanted” employer brand website amidst the tourism industry’s hiring crisis. This has been a game-changer for us. We’re going into our third year and our hiring needs have decreased significantly. Our turnover rate decreased 15 per cent (from 72 per cent to 57 per cent) and our retention rate

is 82 per cent — almost double the average retention rate for the accommodation and foodservice industry which is 42 per cent,” explains Farmer.

Sheraton Gateway focuses on Marriott’s core people-first value, which is central to its recruitment efforts.

“Our recruitment efforts include partnering with local communitybased organizations, including Humber College, Canada Training Institution, Youth Employment Services and local job fairs,” concludes Massie.

KEEP IT IN THE FAMILY

An important part of growing hotels housekeeping teams are providing crosstraining and leadership opportunities both within the department and, where possible, across the hotel and sister properties. “We cross-train our room and public attendants and provide opportunities for attendants to become ‘Certified Trainers’ which is a wonderful leadership opportunity,” says Massie.

Developing your own leadership team is also very important within the housekeeping department. This includes identifying emerging leaders and giving them the opportunity to develop.

“Managers from across all our hotels and support teams are encouraged to nominate a rising star to participate in our ‘Emerging Leadership’ program. Emerging Leaders comprises three sections: Leading Self, Leading the Work, and Leading Others. The goal is to teach leadership skills and encourage

rising stars in our company to gain confidence in their roles and in their lives,” adds Farmer.

Internal promotions are also extremely important in growing your housekeeping team. “We have recently made several internal promotions including four floor managers, one assistant director of Housekeeping and our director of Housekeeping,” adds Giang.

RETAINING GOOD PEOPLE

The housekeeping department is known for retaining long-service employees. “Putting people first, providing leadership and other opportunities within our own and across Sheraton and Marriott properties and creating a welcoming community are the core of our retention strategy.  We have many room attendants with 30-plus years of service,” explains Massie.

Another important retention strategy is reminding them of the importance of their position to the success of the property.

“Retention is our secret sauce. Today, 39 per cent of our housekeeping team across our organization have been with us for more than three years, and 19 per cent of them have been here for more than a decade. Housekeeping isn’t an easy job, and it says a lot about

our culture and our compensation model that so many folks have continued to work in these roles for so long,” says Farmer.

LONG-TERM SOLUTIONS

Many believe the hospitality industry, and housekeeping departments in particular, have a long way to go to close the labour gap. “However, our current strategies are working and we’re starting to see more applications, which is very positive,” says Massie.

Federal regulations around visas and the number of hours international students can work also play an important role, says Massie. “The number of hours international students can work was increased from 20 to 40 and extended until April 2024. We’re hoping this is extended again.”

However, many believe the longterm solution to the labour gap is shifting your focus from recruitment to retention. “I’m not seeing labour shortages with our organization. In fact, we’ve been able to significantly reduce our recruitment budget this year. Shifting from focusing on recruitment to focusing on retention and employee experience is the way out of this issue. The problem isn’t with labour; it’s with employers,” concludes Farmer. ◆

INNOVATIONS HOUSEKEEPING

High tech offers housekeepers a helping hand, but are we there yet?

BY ROBIN ROBERTS

Robotic vacuums? Self-cleaning toilets? An autonomous cart that delivers linens (and uses the elevator)? Software that assigns room cleaning based on guest preference? Sounds more like sci-fi than AI, but futuristic technology and artificial intelligence (AI) is already a reality, whether we like it or not. And what’s not to like? Anything that makes the hard work of housekeeping easier, more efficient, more economical and more sustainable is surely a welcome addition to the team. And, with ongoing staff shortages, more automation and tech can help fill the gap left by the loss of all those human workers.

“The hospitality industry was already dealing with staffing shortages before the pandemic,” says Bryan Michalis, head of Strategic Initiatives at Canary Technologies. “The massive changes in the labour market post-COVID only exacerbated these shortages. A recent McKinsey report revealed that the travel-and-tourism industry lost 62 million jobs in 2020 — and labour supply and demand continue to remain out of balance.”

Michalis says that, with travel now soaring and staffing shortages persisting, hoteliers need to do more with less. And any advances in modern tech can help them do more to streamline procedures and lessen tedious administrative work, freeing them to focus more on guest relations.

However, while Michalis says he’s not seeing widespread adoption of robotic vacuums (although Travelodge in the U.K. introduced RoboVac Buddies

two years ago) and other revolutionary technology in North America just yet, he does see digital solutions specifically for housekeeping on the rise.

LET’S GET DIGITAL

Before the digital age, housekeeping staff really had no way to know if guests had left their room. Now there’s an app for that. Canary’s Contactless Checkout alerts housekeepers that a room is vacant, allowing them to prepare rooms for the next guest up to three hours faster.

Sharon Alexander, director of Rooms, Sheraton Centre Toronto Hotel, says, “Through handheld REX devices, our housekeeping associates are able to receive and provide real-time updates, allowing them to prioritize rooms based on guest needs or arrival times. Our IVR system (interactive voice response) allows associates to report deficiencies and request guest supplies directly from our engineering or housekeeping departments, which improves response times and minimizes unnecessary travel.”

Other software, such as Alice Housekeeping, can also improve productivity through automatic room assignment, board creation, and task management. It can also let the whole department know which rooms are available for cleaning, which ones need inspection, and how the team is performing.

Nuvola’s features are similar and include cleaning scheduling based on guest preference, monitoring staff time spent in each room, and the ability to report items that guests left behind.

Brands such as Hilton, the Drake Hotel and Fairmont San Francisco have introduced an interactive, in-room tablet from the Hotel Communication Network, which allows guests to communicate directly with the hotel to order room service, request housekeeping and report issues. It also has a Room Ready function that alerts housekeeping staff when guests have checked out.

Sara Park, director of Housekeeping at the Chelsea Hotel Toronto, says the property uses the Opera Operation system, which also allows staff to monitor changes in room status, as well as create room attendants’ daily assignments.

CLEANING UP

Cleaning products, too, have undergone a revolution since the pandemic and are more efficient and less harmful to the environment. “We understand housekeepers have a lot to deal with everyday, so having fewer solutions means making fewer decisions, leading to more consistent cleaning results,” says Samer Loubieh, senior Marketing manager for Ecolab. “We achieve this through multi-purpose products that streamline the process and what [staff] need to stock on the cart.”

He points to the newly introduced Rapid Multi Surface Disinfectant Cleaner, a 4-in-1 solution — disinfectant, cleaner, glass cleaner, and surface deodorant all in one — which has a faster kill time, he says, on viruses such as SARS-CoV-2 and Norovirus.

Econo-Clean also offers a highly concentrated multi-surface, all-in-one cleaning product that says it improves effectiveness and efficiency by up to 70 per cent. And it doesn’t contain any harmful chemicals, instead using sodium-based agents that clean up just about anything.

Apple Cleaning Supplies’ Azure glass and surface cleaner is biodegradable and carries the ECOLOGO seal of approval, certified to reduce environmental impact.

“[Also], we recognize that housekeeping is very manual and can

cause staff to use excessive bending and reaching to get the job done,” says Loubieh. “Our housekeeping tools are designed to take on more of the work to reduce the strain on the housekeepers’ bodies,” referring to the company’s Housekeeping Tools Complete Tool Kit, which includes lightweight tools that are interchangeable with the same pole to minimize trips to the housekeeping cart.

SUSTAINING SUSTAINABILITY

Today’s travellers continue to be more environmentally conscious and are increasingly opting out of unnecessary daily room cleaning, which can also waste resources with excessive laundering. Most hotels are onboard with that, driven by their own green schemes. Some even encourage guests to minimize their environmental impact by offering hotel credit or loyalty points.

In 2020, during the height of the pandemic, an AHLA survey showed 86 per cent of travellers support optional housekeeping and feel more comfortable with it. An unforeseen consequence, however, is that now rooms are often dirtier, requiring housekeeping staff to spend more time cleaning, which can accrue additional cost.

Last year, Booking.com released results of new research that showed 76 per cent of travellers say they want to travel more sustainably; 43 per cent are willing to pay extra for options with a sustainable

certification; 67 per cent turn off the AC in their rooms when they’re not there — up 29 per cent from 2022 — and 77 per cent turn off the lights; and 60 per cent reuse the same towel multiple times — up 25 per cent from 2022. Overall, 74 per cent believe we all need to make more sustainable choices to save the planet.

REALITY MEETS HOSPITALITY

In the end, is all this R2D2-type tech for real or simply pie-in-thesky sci-fi? Based on a recent report by Skift Research, which showed the hotel industry in particular has shied away from this kind of automation despite its availability, only 11 per cent of hotels and 25 per cent of hotel rooms worldwide have adopted software or use in-room technology.

Still, a report by MarketsandMarkets Research expects tech, such as hotel robots, will grow from $79 million in 2020 to $338 million by 2025, driven by the need for efficiency and cost. Cleaning robots, for example, can vacuum 10,000 sq. ft. on a single charge and don’t require lunch breaks. They also don’t mind being exposed to sometimes harsh chemicals and will cheerfully immerse themselves in a cloud of disinfectant sprayer mist that cleans and sanitizes bathrooms.

As for the concern that robots will completely replace humans, experts emphasize that this type of automation will in fact allow those humans to do their job quicker and better, leaving them to engage in the all-important work of running their hotel and interacting with guests.

Additionally, robots aren’t perfect. They can only do one basic thing — mopping, vacuuming, delivery or clearing hallway room-service trays — whereas a staff member will often have to oversee and sometimes go over areas that they missed, or respond to specific guest requests that they won’t understand.

But they’re still enough of a novelty that they do impress guests. And they won’t quit if they find a better gig down the road. ◆

Dealing with Data

Hospitality businesses harness the power of data collection

BY ROSELINE VICTORIA VIJAYAKUMAR

he hospitality industry generates copious amounts of data daily, ranging from booking information and property details to room rates, housekeeping schedules and guest preferences. This wealth of information available to hoteliers is an asset that can be put to use, but without the right tools to manage the data, it can become less of an asset and more of a hindrance.

Recently, Track, a hospitality software solution, hosted a webinar called Guest Data Drive Results. Moderated by Shelley Warsaw, Partner Relationship manager at Track, speakers included John Ellis, VP of Sales at Akia, an AI-powered two-way communication platform; Billy Widner, Chief Marketing Officer, Brett/Robinson Vacation Rentals; and Jim Golightly, director of Customer Success, Track.

“Anybody can go on a mission to go out and collect as much data as they possibly can,” said Widner. “But until you figure out which datapoints you can use in your business plan and make good decisions about what you and your guests need to do in the future, that data may not be as valuable as it could be.”

WHAT IS DATA MANAGEMENT?

Simply put, data management is a comprehensive approach involving the organization, storage, analysis and utilization of collected data enabling the user to obtain meaningful insights. In the context of the hotel industry, this means implementing effective strategies to classify the data generated, turning data into insights that can drive informed decision-making.

METRICS TO MEASURE

Metrics to consider in data collection include booking data, which helps understand guest preferences, booking patterns and the effectiveness of marketing strategies, allowing hotels to tailor their offerings and allocate resources effectively.

During the webinar, Golightly, elaborated on setting appropriate goals for data collection. “Make sure you’re setting clear goals. Think about where data collection fits in and the right data to measure, which is what you’re going to use and can act on.”

Ellis added, “We can do an automatic ID verification by having guests upload their photos and can automatically verify

that it’s the right person based on the reservation. By coupling that into the data collection, we can enrich their guest profile with the data from their ID. We can pull the birthdays automatically and can populate their physical address.”

Another facet for consideration is housekeeping data, which is crucial for guest satisfaction as data on room turnover times, maintenance requirements and cleaning schedules can streamline housekeeping processes. Not far behind is room-rate data, which is critical for revenue management as pricing strategies, demand fluctuations and competitor pricing allows hotels to optimize their pricing structures and maximizing revenue. Property data includes information about the property, such as amenities and facilities, helping to accurately present data to potential guests and enabling better decision-making.

STORAGE AND PROTECTION

Given the sensitivity of the data handled by hotels, the safety of the data collected is paramount. Hotels can ensure data security by utilizing secure and reliable hotel-management databases, running regular data backups and implementing encryptions to prevent data breaches.

Various tools and software are available to analyze and process large volumes of data. These business-intelligence tools are useful for hoteliers as they provide actionable insights and help with datadriven decisions by unmasking patterns, correlations and trends.

The tools also find use in optimizing pricing strategies and maximizing revenue by analyzing room data, market trends and booking patterns. Additionally, the tools also contribute to operational efficiency by analyzing staff performance, occupancy rates, inventory management and maintenance and help hoteliers anticipate future trends and guest behaviors by leveraging predictive analytics.

AI has been making inroads as a tool to analyze patterns. “There are limitless opportunities with AI,” said Ellis. “Your average booking and your average length of stay are all things that can be aggregated well. You can certainly use AI in the

guests’ experience.” Data can be leveraged to understand guest preferences which enables hotels to provide personalized experiences.

In this modern hospitality age, the implementation of data-management practices is no longer optional but has become a necessity for hotels to thrive. By effectively storing, safeguarding, analyzing and leveraging data, hoteliers can gain a competitive advantage and ensure guest satisfaction in the process.◆

Think about where data collection fits in and the right data to measure, which is what you’re going to use and can act on

The Wellness Experience

Hospitality has evolved in sync with guests’ quest for holistic health

BY JENNY FEBBRARO

INa chaotic world, the hospitality industry has become a place of respite. The purview of wellness — its range of amenities and experiences — has changed in the post-COVID era to embrace new modalities and technologies.

Canadian hotels are responding to the wellness trend in ways that address the guest experience in terms of mind, body, and spirit in a multi-pronged approach — from using natural materials in interior design to providing holistic experiences of local culture and cuisine.

“There is huge growth potential in the wellness industry, especially as it relates to hotels and guest experiences,” says Kim Carmichael, spa director at the awardwinning Willow Stream Spa at Vancouver’s Fairmont Pacific Rim. “At Fairmont, we found this trend exploded post-COVID when everything re-opened. People had established certain wellness routines and wanted to maintain that when travelling.”

Fogo Island Inn Sauna

Carmichael recalls the proverb “health is wealth” when contextualizing the wellness trend, noting that luxury has come to encompass new meanings beyond just the material. “Wellness is customized to each guest, depending on their wants and needs,” she says. “That could be providing a special pillow or maybe a guest is requesting an air purifier in their room or work out gear.” She explains that wellness isn’t necessarily about offering the exact same services to each guest, but rather responding in real time to what guests might need for their own personal wellness.

Designed by the Vancouver-based CHIL Interior Design firm, the awardwinning Willow Stream Spa at Fairmont Pacific Rim received the Forbes Travel Guide Five-Star award for 2023 and was named one of the Best Spas in the World by CN Traveler's Readers' Choice Awards. The 8,500-sq.-ft. oasis, located on the hotel’s fifth floor, caters to mind, body, and spirit with its thoughtfully designed, minimalist aesthetic. The open-concept wellness centre offers nine treatment areas, a nail spa, three lounges, a full fitness centre and spa terrace.

Aside from the spa experience, Carmichael also notes the Fairmont Fit program as a favourite guest amenity. “We discovered that guests really appreciate ‘fitness on demand’,” she says. “This allows people to have gear delivered directly to their room, but it’s also meant expanding access to green spaces and outdoor experiences as well.”

“Wellness means so many different things to different people,” explains Adele Rankin, managing principal at CHIL Interior Design’s Vancouver studio. “That puts hotels into an interesting position to be able to explore different offerings and designs and to see how that is received.” Rankin says this might include viewing wellness from a social-justice standpoint. “A lot of people don’t like entering their hotel room and seeing a bunch of plastic water bottles laid out,” she says. “So, we’re beginning to design hydration stations, which shows our commitment to take care of our planet, as well as our guests.”

Rankin says the trend towards hydration stations spread throughout a hotel — its rooms and amenity spaces

— allowing guests to re-fill at various points, is also gaining popularity. “For hotel suites, that might look like designing a specific type of millwork where you would house that hydration space, alongside an espresso machine or teapot,” says Rankin.

She says that CHIL has also worked with hotels to sync the bathroom lighting with the circadian rhythms of the body to help jetlagged guests adjust better to a new time zone. “Guests adjust to a new time zone if the lighting is set to a certain mood,” she says. “By modifying the lights to work with circadian rhythms, we can help with the hangover feeling that accompanies jetlag. It’s just one part of the holistic-wellness approach.”

It also means accommodating female travellers who may not want to work out at the hotel gym with colleagues attending the same conference. “Wellness in this case might look like a more spacious room where [guests] are able to work out or lay down a yoga mat,” she says. “Or maybe we want to ensure the space for a Peloton machine in the room for a fully customized workout.”

Rankin also explains that furniture design becomes part of the solution for those seeking privacy. “You might have a single female traveller who wants to be in a public space like a lobby or poolside, but not feel exposed or so out

in the open,” she says. CHIL exposed cocoon-like chairs that allow for guests to both be out in a public space, but also ensconced enough to do work.

Other Canadian hotels offer an immersive experience in local culture. At Newfoundland’s boutique Fogo Island Inn, guests are offered a range of experiences that support mental,

Willow Stream Spa at Fairmont Pacific Rim, Women's Lounge

The Nordic Spa

social and physical wellness. “We offer guided hikes, foraging adventures, outdoor activities and what we call ‘cultural immersions’, that allow guests to be surrounded by the rugged nature of this place,” says Alison Hendrick, manager of Marketing & Communications, Fogo Island Inn.

With amenities such as a wood-fired rooftop sauna, a nod to the Nordic traditions kept alive here, guests experience rejuvenation and relaxation. “The traditional practice of having a sauna is not about getting clean,” she says. “It’s about purifying the mind, body and spirit.”

Fogo Island Inn also offers guided yoga and meditation sessions, pottery and photography workshops, as well as botanical tea workshops. “We understand that wellness goes beyond the physical body. So, these sorts of activity promote creativity and mindfulness,” says Hendrick.

The Inn has also partnered with Penguin Random House Canada to host popular “reading retreats” where books are sent to guests’ homes before arrival at the Inn. “These retreats benefit mental health by providing a peaceful escape, promoting mindfulness, and encouraging intellectual engagement.”

Wellness is further enhanced by the rustic nature of the guestrooms, each with its own wood stove. “The comfort and crackling of the fire provide a perfect environment for unwinding,” she says. Meanwhile floor-to-ceiling windows open onto a seascape featuring passing icebergs or a horizon of deep blue water.

Interactions with the local Newfoundland community have become a trademark of the Fogo Island Inn. “When guests arrive, they receive an island orientation with a local community host,” explains Hendrick. “This host will often introduce guests to local residence, share folklore, and help people understand the Newfoundland culture.”

It’s also registered as a social business under a Canadian registered charity, Shorefast, whose mandate is the well-being of Fogo Island. With some profits going back into the community itself, the relationship between the Fogo Island Inn and the island is a symbiotic one that benefits both residents and guests.

“Wellness hinges on people feeling connected — to both nature, the community, and themselves,” she says. ◆

Fogo Island Inn landscape

ALEX FRADKIN [FOGO ISLAND]

MAKING HER MARK

Jennifer Worden leads with passion at the Toronto Marriott Markham

BY ROSANNA CAIRA

Jennifer Worden found her happy place in the hotel industry. The GM of the Toronto Marriott Markham never imagined she’d be a hotelier, but when she landed as a Guest Service Agent at the Toronto Marriott Eaton Centre back in 1996, she not only learned a great deal about all aspects of front-desk operation, but she also realized she enjoyed making guests happy.

“I’m a people pleaser at heart, so providing excellent experiences and making a guest so happy they would want to come back was the best feeling in the world. Any comment card that had my name on it drove me to want to do more.”

Since 2022, the Halifax native and graduate of Queen’s University has been making her mark as a GM, after years of being in sales. She learned a great deal and espouses the principles of Marriott hospitality. “I take care of my people and ensure an inclusive and welcoming environment, conducive to learning and making mistakes so we can get better at what we do. None of us should want to be perfect but we should want to do better next time — and have fun doing it.”

Worden says the 209-room hotel is a “boutique hotel at heart, with a track record of excellence that comes from the affiliation of a brand like Marriott.”

The affable hotelier oversees a team of 110 people whose mission it is “to provide the most elevated service and product outside of downtown Toronto.” She admits finding the right associates is challenging. “On paper people look great, but drilling down to learn about who they are and why they want to do the role can be tricky. That’s why I appreciate our interview process at Marriott. It’s different than other places and helps understand situational behaviours beyond a resumé.”

Post-pandemic, Worden stresses the importance of kindness in dealing with guests and associates. “If we all approach stressful situations with a little kindness and compassion for the other person’s experience, it makes a difference.”

As for what hotels need to do to be competitive, Worden says it hasn’t changed much since she landed in the industry. “People just want to feel like they matter, are seen and that someone genuinely cares about their experience. That holds true today — both with our people and guests. The hotel is the shell, the people who work there are the soul. You can have a pretty shell but with no soul, people won’t return.” ◆

QUICK QUIPS

Personal Status:

Widowed with two daughters aged 19 and 16.

How would you define your style: “I’m supportive, lead by example, and use humour, honesty, and compassion. My way isn’t the right way, or the only way (it took some time for me to learn that).”

Reasons for Your

Success: “A feminist mother; a father who never wished he had sons and invested time, energy, and love in his daughters and a husband whose response to any of my new opportunities at work was always, “I’m proud of you, we’ll figure out how to make it work, say yes.”