thrive!
The Lacey Chamber Newsletter Volume 11, Issue 6
www.laceychamber.com
Table of Contents
Message from the President By Jeff Powell, President
First things first, Jenny Thorsell has resigned as the Lacey Chamber
Executive Director. Jenny served the Chamber for seven-and-a-half years and during that time the Chamber experienced positive growth— membership grew, attendance at the Forum grew, we rebranded the
Chamber, and focused on the fact that we were not only the Lacey Chamber but crossed county lines to reach out to friends and members in the south Pierce County area. Jenny was a great advocate of the Chamber and truly made a lot of new friends in our community. Thank you, Jenny, for your service.
The Board will form a committee to begin the process of searching for a new Executive Director. In the meantime, Sceni Foster and Amanda Graham will continue to work with our committees, members, and Board to keep everything moving forward smoothly. We are very fortunate to have such a strong and versatile Board at this time. I couldn’t ask for a better group of people to be working with during this time. We are unified, supportive, and want to build a strong business community. Speaking of Board Members, have I mentioned that Mike Harris from Columbia Bank and Tony Salas from Anchor Bank head up the Finance Committee? They have done a great job in switching our accounting from accrual to cash basis—something that has helped a great deal in our monthly reports. Thanks Mike and Tony for all your efforts.
The June Forum will have an update as to how the new federal health care program is going to work. To most of us it is a mystery, but our own Chris Lester will give you his educated view of what we are in for in the future with this new government program. The Forum will be June 2 at noon at St. Martin’s Worthington Center.
Forum Sponsor
Media Sponsor
FASTSIGNS
Twinstar Credit Union
4127 Pacific Ave SE Lacey, WA 98503 (360) 438-3800 www.fastsigns.com/322
4540 6th Avenue SE Lacey, WA 98503 (360) 357-9917 www.twinstarcu.com
June 2010
5:01 Surge Classic Winemakers
1225 Ruddell Rd. SE, Suite A Lacey, WA 98503 (360) 493-6500 www.classicwinemakers.com Thursday, June 17 5:01-7:00 pm
Message from President 1 Member Celebrations 2 AUSA Lacey Subchapter Gives to Single Soldiers 3 Do the Fall Elections Matter? 4 Setting Non-Negotiable Staff Standards 5 Business is Booming! 9 Roster 9 Chamber Events 11 Thank You Fun Fair Volunteers 11 Kidwiler Thanks Yous 11
12th Annual Golf Tourney Friday, June 4
The Golf Club at Hawks Praririe You don’t want to miss out on this fun and exciting event! A few spots are left so SIGN UP TODAY! Breakfast and registration will begin at 7:00 a.m. and tee off will be at 8:00 a.m. Lunch will be All American BBQ with the awards ceremony held afterwards. We look forward to a sunny and great tourney!
Call 360.491.4141 or agraham@laceychamber.com to sign up.
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Lacey Chamber of Commerce
June 2010
Welcome Joy Ride Bikes to Lacey! The grand opening of Joy Ride Bikes was held on Friday, April 29, and kicked off a three-day event! Owners Derek Archibald, Michelle Kautzmann, Luke Brechwald, and the rest of Joy Ride Bike’s staff made all of our members and guests feel welcome. Cruise into their shop to see what great bikes and services they have to offer!
Left to right: Owners Derek Archibald, Michelle Kautzmann, Luke Brechwald, and Lacey Mayor Tom Nelson.
Left to right: Lacey Chamber members Stewart Ridgeway, Chris Lester, Bonnie and Ken Vandver, and Kamarie Wilson.
Sunrise Fitness for Women Celebrates One-Year Anniversary Sunrise Fitness for Women celebrated their one-year anniversary on Thursday, May 6, with the Chamber, which lead into a four-day event! Sunrise Fitness offers exclusive membership and services to women. These include a variety of classes, tanning packages, and childcare. Owner Jeremiah Rosellini is looking forward to another successful year of enriching women’s lives!
Left to right: Sonja Randall, Cara Wright, and owner Jeremiah Rosellini of Sunrise Fitness for Women with Lacey Mayor Tom Nelson.
Lacey Chamber members participate in the celebration as owner Jeremiah Rosellini cuts the ribbon.
Thank you to Mayor Nelson, the Lacey Chamber Ambassadors, and Lacey Chamber members for participating in these events.
June 2010
Lacey Chamber of Commerce
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Association of the United States Army (AUSA) Lacey Subchapter Gives to Single Soldiers By Carlene Joseph, Haborstone Credit Union, Military Affairs Committee Chair The AUSA Lacey Subchapter is making good progress supporting the 3rd Stryker Brigade, but your help is still needed to help raise funds and find resources to collect items for returning single soldiers. “We’re expecting approximately 7,000+ single soldiers to come home in the summer months,” said Denise Burditus, AUSA Lacey Subchapter president and branch manager at Heritage Bank. AUSA has collected over $15,000, but some of these funds are already spent. Last week alone, $6,000 of these funds were used for the 5th Stryker Brigade and for units within the 3rd Stryker Brigade. More dollars are needed to help with this effort. While funds collected are being used to purchase items, any Chamber business can encourage employees to participate by purchasing shower curtains, disposable razors, shaving cream, bottled water, deodorant, and non-perishable food items. Examples
of food items include: microwavable dinners, chips, nuts, candies, and any other item that you think a young soldier may like to eat. If you own a restaurant, why not offer a free dinner or lunch? Think about it... if your business offers a free dinner, generally these soldiers bring friends, which means additional sales for you. If you’re interested in participating, please call me directly at (253) 312-9279. All other items purchased can be dropped off at any Harborstone Credit Union location.
month, 4:00 p.m., at the Hawks Prairie Restaurant. The next meeting is scheduled for June 17.
FYI: The next Lacey Chamber Military Affairs Committee meeting is scheduled for the second Tuesday of each month, 7:30 a.m., at the Hawks Prairie Restaurant. I hope to see you there!
Funds are also needed to support a welcome home barbeque for the 3rd Stryker Brigade. If your business wants to make a tax deductible monetary donation, please make your check payable to the “Association of the United States Army.” Finally, if you want to become a part of the dynamic AUSA Lacey Subchapter, please join us on the 3rd Thursday of each
Correction In the May 2010 Thrive, Message from the President, Angelique Wilson’s title was incorrectly stated as owner. Angelique is Staff Recruiter Manager for Professional Temp Staffing Agency. We apologize for any confusion.
Lacey Chamber Conference Room Available The Lacey Chamber’s conference room is available to rent for your next meeting, planning session, or seminar! The conference table has seating for up to 14-16. Rates for chamber members is $35/hour, non-members $50/hour. Our office is located at 8300 Quinault Drive NE, right off of I-5, exit #111. Please give us a call at 491-4141 to reserve space today.
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Lacey Chamber of Commerce
June 2010
Do the Fall Elections Matter? Will the Primaries Matter? Mike Jackson, Cascade Driving School, Government Affairs Committee
A
s we enter the third year of the “Great Recession” can these elections really have an impact? Efforts to improve the economy as well as to put the state budget on a sustainable course have, let’s be honest, failed. Clearly, things aren’t going well. Business is down and seems likely to stay down for some time. We have seen businesses fail, cut hours, and lay off good staff.
Private sector employees will lead us out of our current economic problems. However, this has been made more difficult with the actions at both the federal and state level to increase taxes, fees, and regulations.
We have good reasons to engage directly in this election. Elections send messages and can change policies. The democrats, holding high majorities in both congress and our state legislature, have not been able or willing to avoid taxes, spending, or address the structural budget issues here in Washington state or our country. This state’s “top two” primary system is where our votes as businessmen and women can matter the most. Voter turnout is usually miniscule, often below 20%. Voting and supporting candidates at the primary and the general elections can mean real change in the direction of both congress and the legislature.
In the fall, turnout will also be small. Energizing ourselves and our employees to vote for business-friendly candidates can make a difference. Washington state and Thurston County will still face high deficits and budget shortfalls. How these problems are solved, or if they are solved, will be answered in this election. The Lacey Chamber of Commerce has both a Government Affairs Committee ( GAC) as well as a Political Action Committee (PAC). At renewal time, you can choose to provide funds, of $100 or more, to the PAC or you can join the PAC and get a vote as to whom we support.
The GAC interviews most local candidates. We ask questions and get input directly from the candidates and officeholders. These interviews give us insight to the candidates and how our business interests can be served, and subsequently, we make recommendations to the Chamber Board. Look for these recommendations. Elections 2010 will matter. The Great Recession is not over. Vote in the August primary and then in November—see you at the post office!
Lacey Chamber Costco Business Expo Exclusive opportunity for Lacey Chamber Members Saturday, June 26, 2010 Setup: 8:30 a.m. EXPO: 9:30 a.m. to 4:30 p.m. Cost: $400 per business
Radio advertising included before event and live remotes the day of with 94.5 ROXY radio! 20 booths available First come, first serve basis! Reap the rewards of exposing your business to thousands on a busy Saturday in June! Get creative and showcase your business to the community. 4X4 tables included. Call the Lacey Chamber at 360.491.4141 or e-mail agraham@laceychamber.com. Call or e-mail us today! A portion of the proceeds go to Children’s Miracle Network.
Did you miss our forum? The Lacey Chamber Forum plays on TCTV Channel 22 every Wednesday at 7:00 p.m. and Friday at 3:00 p.m.
June 2010
Lacey Chamber of Commerce
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Setting Non-negotiable Staff Standards Written br Noel Peebles
W
hen a person seeks employment with your company, he or she is basically saying, “I want to work for your company.” What this really means is “I will give up doing whatever I please, show up for work and behave the way you want me to behave, so long as you pay me in exchange.”
Now, that gives you, the employer, the opportunity to set some standards of behavior that are non-negotiable. That doesn’t mean you are taking away any creativity from your employees. After all, it is important for staff members to have some flexibility and to project their own personality into their job. With that said, it is also a good idea for the employer to be inflexible with some things. In other words, set non-negotiable standards. This is no different from everyday life. Society has rules. Imagine, for example, if there were no road signs or laws to guide us on how to behave. Imagine if there were no rules in sport… it would be a shambles, right?
The truth is, most of us like to know our boundaries, because that way we know what we can and can’t do. If we break the law, we get fined or arrested. If we don’t play fairly in sport, we get penalized in some way. We are use to nonnegotiable standards.
Why should it be any different when running a business? It shouldn’t! To run smoothly, every business needs rules and policy. Although staff members may not always agree with the policy, they can and usually will comply. I will give you a couple of examples of what I mean. When I ran my retail
stores I had a staff uniform designed. Staff members were required to wear the uniform—that was non-negotiable. However, it wasn’t quite like being in the military. There were various acceptable combinations, so the staff could adjust the uniform to suit their own personality. Here’s the deal, it was a non-negotiable standard that staff members were required to wear the uniform. Furthermore, it needed to be within the agreed guidelines using any one of the approved combinations. Anything else was unacceptable. Now, that’s not unreasonable.
Another example was the handling of money. Banknotes were required to be put into the cash registers in the correct compartments and all facing in the same direction. I had worked out that it took the same amount of time to put the money away in a tidy order as it did to shove it in any old way. This kept the cash registers tidy and made counting the money much easier. This was a nonnegotiable standard, and it worked well.
I’ll give you yet another example. As anyone in retailing will know, meeting and greeting customers is critical. If you ask, “Can I help you?” the inevitable response is “No thank you. I’m just looking.” So why ask a question that you know will get a predictably negative response. The answer is you shouldn’t! So, one of my non-negotiable standards was that staff members never, never, ever asked, “Can I help you?” Instead, staff members were given intensive training on exactly how to meet and greet customers. They were
given lots of ideas and the flexibility to inject their own personality into what they said.
When greeting a customer, staff members were encouraged to begin by talking about anything except making a sale. They could comment on the weather, something happening outside the store, the fashionable coat the customer was wearing… anything except making a sale.
The reason for this was simple. The first objective was to always try to relax the customer before attempting to make a sale. So “can I help you” was a definite NO-NO.
I believe that in setting non-negotiable standards it is important to put the policies in writing. Although verbal instruction will be necessary on occasion, it is much easier to hold people accountable for something that is written. Finally, it is really important to ensure that employees know and fully understand the meaning of the nonnegotiable standards. They need to be thoroughly trained on what’s required or how to do the particular task. I’m a strong believer in asking people, “Do you understand?” and in some cases following up with “Show me.” This way there can be no misunderstanding as to exactly what’s required.
Although setting non-negotiable standards might sound very disciplined, it is really about running a business at maximum efficiency. And, in no way should that stop everyone from having a lot of fun. Besides, most employees will try hard to please... and they have a right to know what’s required of them and their boundaries.
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Lacey Chamber of Commerce
June 2010
Promotional Products Screen Printing Embroidery
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3401/0908
Local Branding on a World of Products!
Phone: (360) 709-0483 Fax: (360) 709-0439 3900 12th Ave. SE Lacey, WA 98503
W W W . B U D D B A Y. C O M
K AREN B ROWN AT
1100 STATION DR. SUITE 151 DUPONT, WA 98327 253.964.1288
KAREN JEAN BROWN, LLC
June 2010
Lacey Chamber of Commerce
The money you need to shift your business into high gear.
Thomas E. Carroll Managing Partner
/ 700 Sleater-Kinney Road SE / Suite B-118 / Lacey / WA / 98503 / / 360 701 1532 / Fax 360 456 3680 /
Where Family Means Everything.
power
Mike Wolfe Sales Representative Northwest Division Office
2415 Pacif ic Avenue SE
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Olympia
Supporting Families and Education We make a donation to education for every new patient.
www.f isherjonesfamilydentistry.com
www.fisherjonesfamilydentisry.com
(360) 943-4644
Mutual of Omaha Insurance Company United of Omaha Life Insurance Company 1230 Road SE, 7402Ruddell 20th Avenue SESuite 202 Lacey, Lacey,WA WA98503 98503 360 459 2061 fax 360 459 4697 360.491.7593 home 360 491 7593 michael.wolfe@mutualofomaha.com
Retirement Investments Auto Home Longterm Care Life Health Disability
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Lacey Chamber of Commerce
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June 2010
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Lucky Eagle 1/4 page 3.5"x 4.75" Ad for Lacey Thrive
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June 2010
Lacey Chamber of Commerce RelyLocal-Olympia 5114 Raccoon Valley Rd SE Olympia, WA 98513 Contact: Thane Bryenton Category: Web Directory Service and Local Advertising Site Phone: (360) 556-9696 Web: www.relylocal.com
Joy Ride Bikes–SPARK! Investor
Business is Booming! New Members Jeannie Sherin-NW Choice Realty 422 Carpenter Rd SE, Ste 106 Olympia, WA 98513 Contact: Jeannie Sherin Category: Real Estate Phone: (360) 350-4656 Web: www.nwchoice.com
KICKS Indoor Soccer
PO Box 771 Lacey, WA 98516 Contact: Ted Luna Category: Sports & Recreation Phone: (253) 439-0707 Web: www.soccertimeatkicks.com
1225 Ruddell Rd., Suite D Lacey, WA 98503 Contact: Derik Archibald Category: Bicycle Sales & Services Phone: (360) 491-9551 Web: www.joyridebikes.com
The Funk Agency
4531 Intelco Loop SE Lacey, WA 98503 Contact: Vince Funk Category: Insurance Agency Phone: (360) 491-4042 Web: www.allstateagencies.com/057143/ welcome
Wells Fargo–SPARK! Investor 1419 Marvin Rd. NE Lacey, WA 98516 Contact: Chris Rogers Category: Banking Phone: (360) 252-3680 Web: www.wellsfargo.com
Upgrades–Thank You! Custom Security–Ignite! Investor
Renewals–Thank You! 2-4 Years: 4th Dimension Technology Inc. 911 Driving School BECU Edward Jones Investments - Felix Peguero Goodwill - Hawks Prairie Yellow Book USA
5-9 Years:
ABC Printing, Inc. Ace Fire and Security Systems Brincken Safe & Lock Community Christian Academy Gwinwood Christian Conference Center Phoenix Inn Suites Prime Locations, Inc. Reach One Internet Reach One Travel South Sound Bank The Call Center The Wave Carwash ValPak of South Puget Sound
Over 15 Years!
First Citizens Bank
2010 Board of Directors & Group Roster Executive Board
Jeff Powell, President, Prime Development Group, 528-2550 Jerry Farmer, President Elect, 94.5 ROXY, 236-1010 Felix Peguero, Vice President, Edward Jones Investments, 438-0341 Mike Harris, Treasurer & Board Member, Columbia Bank, 459-3344 Carlene Joseph, Secretary, Harborstone Credit Union, 253-983-8636
Board of Directors
Andrew Barkis, Hometown Property Management, 456-7368 Tom Carroll, Network Communications International, 701-1532 Al Eckroth, Virgil Adams Real Estate, 701-3307* Lowell Gordon, The Creative Office, 754-1732 Chris Lester, Chris Lester Insurance Services, 866-0610 Tony Salas, Anchor Bank, 491-2250* Renée Sunde, Thurston EDC, 754-6320* Angelique Wilson, Professional Temp Staffing Agency, 786-8443* Patrick Davidson, Past President, Guild Mortgage, 412-1000 *Recently elected, serving a two year term.
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Groups
Ambassadors: Amanda Graham, Event Coordinator, 491-4141
Auction:
Tony Salas, Anchor Bank, 491-2250
ROXY Connector Business Roundtable: Reneé Sunde, Thurston EDC, 754-6320
Education:
Courtney Schrieve, NTPS, 412-4418
Fundraising:
Tony Salas, Anchor Bank, 491-2250
Government Affairs:
Daniela Anderson, Hometown Prop. Mgmt, 456-7368
Golf:
Joanna West, Washington Business Bank, 754-1954
Kidwiler Scholarship Foundation: Stewart Ridgeway, CPA, 459-4404
Military Affairs:
Carlene Joseph, Harborstone Credit Union, (253) 983-8636
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Lacey Chamber of Commerce
June 2010
SOUTH BAY PRESS
Linda Jensen
360/459-3015
&OR ALL YOUR PRINTING NEEDS s 3PECIALIZING IN RECYCLED PAPERS 4003 8th Ave SE Lacey (behind Michaels) s WWW SOUTHBAYPRESS COM
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www.acpsfinancial.com 222 Lee Street SW Tumwater, WA 98501
9/25/08 12:05:59 PM
Corrina Phillips Second Vice President-Wealth Management Financial Advisor
360-704-2233 800-843-7564 www.fa.smithbarney.com/corrinaphillips corrina.k.phillips@smithbarney.com Š2009 Morgan Stanley Smith Barney LLC. Member SIPC.
CLU ChFC LUTCF Securities offered through LPL Financial Member FINRA/SIPC
OFFICE 360-357-6328 CELL 360-908-0612 linda.jensen@lpl.com
June 2010
Chamber Events For all events, please RSVP to agraham@laceychamber.com or call 360-491-4141
June 2, Wednesday—Laceyboom! Forum Registration begins at 11:30 a.m., program begins at noon Saint Martin’s Worthington Center $18 for preregistered members, $20 at the door; guests $25. Thank you to our Forum and Media Sponsors:
June 4, Friday—12th Annual Golf Tourney Tee off at 8:00 a.m. The Golf Course at Hawk’s Prairie Woodlands Course
June 8, Tuesday—Military Affairs Meeting 7:30 a.m. Hawks Prairie Restaurant 8306 Quinault Dr. NE
June 11, Friday—Government Affairs Meeting 11:30 a.m. Panorama – Chambers House Restaurant 1751 Circle Lane SE
June 15, Tuesday—Fund-raising Committee Meeting 2:00 p.m. Chamber Office
June 16, Wednesday—ROXY Connector Business Roundtable 8:00 a.m. Hawks Prairie Restaurant 8306 Quinault Dr. NE June 17, Thursday—Auction Committee Meeting 2:30 p.m. Chamber Office
June 17, Thursday—5:01 Surge Classic Winemakers 1225 Ruddell Rd. SE Ste A 5:01pm-7pm June 26, Saturday—Costco Expo 9:30 a.m. to 4:30 p.m. Lacey Costco
June 29, Tuesday—Ambassador Meeting 12:00 p.m. (noon) Dirty Dave’s Pizza 3939 Martin Way June 30, Wednesday Executive Meeting 8:30 a.m. Board Meeting 9:30 a.m. Chamber office
Lacey Chamber of Commerce
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Thank You Fun Fair Volunteers The Lacey Chamber would like to thank the volunteers who tirelessly staffed the Chamber’s booth at this year’s Lacey Spring Fun Fair. Due to popular demand, we had the kids making Father’s Day cards and our booth was very busy. Thank you to Ross Irwin with Cabinets by Trivonna, Charlotte Dickison with Greater Olympia Dixieland Jazz Festival, Barbara St. John with Harborstone Credit Union, Chet Boyd with Wells Fargo Bank, Joann Bell with Fisher Jones Family Dentistry, Mike Wolfe with Mutual of Omaha Insurance, Ted Luna with KICKS Indoor Soccer, and Jayne Bradley with Christian Life Church.
Your commitment to the Lacey Chamber is very much appreciated!
Why stand in line? If you would like to bypass the long credit card and check lines at our monthly Forum, buy a lunch pass. A lunch pass is good for 12 forum lunches and has no expiration date. If you bring a guest you can also use your lunch pass for your guest. Order one today, the cost is $216. Contact Sceni Foster at sfoster@laceychamber.com or 491-4141, if you are interested in ordering.
Kidwiler Scholarship Fund Thank Yous The Lacey Chamber would like to thank these member businesses who donated raffle prizes to benefit the Kidwiler Scholarship at the May 2010 Forum: 94.5 ROXY Ann Bergman Bonnie Vandver Budd Bay Embroidery & Specialties, Inc Cabinets by Trivonna Charlie’s Safari – The Family Fun Center Dixieland Jazz FASTSIGNS Lacey SpringFun Fair Occasions Catering Pardiman Productions Professional Temp Staffing S. Stewart Ridgeway, CPA Sandra Helton Tanglewilde Property Susan Berman Whimsical Photo Design Tammy Redmon The Ram Restaurant & Brewery Thank You for Your Continued Support!
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Lacey Chamber of Commerce
June 2010 PRSRT STD U.S. Postage Paid Olympia, WA Permit No.60
The Lacey Chamber of Commerce 8300 Quinault Dr NE, Suite A Lacey, WA 98516 Phone: (360) 491-4141 Fax: (360) 491-9403 Email: info@laceychamber.com Website: www.laceychamber.com
CHANGE SERVICE REQUESTED
BOOM! IGNITE!
4TH
DIMENSION C
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SPARK!
Golf USA of Olympia Linda Jensen, CLU ChFC LUTCF linda.jensen@lpl.com www.acpsfinancial.com
Mike Wolfe
ORIGINAL
ORIGINAL OUTLINE
HEAVIER OUTLINE
June 19th
Tour South Sound Wine Tours
Location: Classic Winemakers
Wineries and wine on Tour
th
Date / Time: Sat.June19 /Noon Cost: $50 includes
1.
(must RSVP)
Classic Winemakers (CW Cellars) Amarone, Petit Verdot, Charadonnay, Late Harvest Riesling, Chocolate Merlot, Merlot, Cabernet Sauvignon, Trio Blanca
(tastings and food)
Tour Bus Experience
(not in order, locations tbd)
2.
Medicine Creek Winery Cabernet Franc, Syrah 2004 / 2005
Southsoundwinetours.com “It’s about time for someone to get a local wine tour in the Olympia area. Why not feature the local wineries.”
3.
Madsen Family Cellars Beri's Delight, Cabernet Franc, Cabernet Sauvignon, Gewurztraminer, Lightly Oaked Chardonnay, Merlot, Orange Muscat, Rhapsody, Riesling, Bare Essence Chardonnay
4.
Palouse Winery
Viognier, Riesling, Eclipse, Cab Franc, DV Cabernet, PDM Syrah, Petite Sirah, Solitaire
5.
Sovereign Cellars Cabernet Sauvignon, Merlot, Syrah
Matt Hoffman
1225 Ruddell Rd. SE Suite A
•
Lacey, Wa
98503
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360·493·6500
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SouthSoundWineTours.com