Luxury Hospitality Magazine - October 2020 by Lapthorn Media

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Editor – Maria Lapthorn maria@lhmagazine.co.uk Editorial Assistant - Francesca Amato editorial@lhmagazine.co.uk Production/Design – Laura Whitehead laura@lhmagazine.co.uk

Sales Manager – Jessica Goulding jess@luxuryhospitality.co.uk Sales Executive – Sophie Evans sophie@lhmagazine.co.uk Accounts – Richard Lapthorn accounts@lhmagazine.co.uk Circulation Manager – Leo Phillips subs@luxuryhospitality.co.uk Website Content – Russel Goldsmith russel@lapthornmedia.co.uk Publishing Director -Paul Attwood paul@lhmagazine.co.uk Lapthorn Media Ltd 5-7 Ozengell Place Eurokent Business Park Ramsgate, Kent CT12 6PB 01843 808104 Every effort is made to ensure the accuracy and reliability of material published in Luxury Hospitality Magazine. However, the publishers accept no responsibility for the claims oropinions made by advertisers, manufacturers or contributors. No part of this publication may be reproduced or transmitted in any form or by any means, mechanical, electronic (including photocopying) or stored in any information retrieval system without the prior consent of the publisher.

CONTENTS Novellini 02

Evo Lifestyle Products 25

LATEST NEWS

HOSPITALITY GIANTS JOIN FORCES TO SUPPORT COLLEAGUES THROUGH COVID-19 For the very first time, the hospitality industry has joined forces to provide essential support to those impacted by COVID-19. Marking a first in the industry’s history, CareerScope is a partnership between five organisations: Springboard, Hospitality Action, UK Hospitality, the Institute of Hospitality and the Savoy Educational Trust. Launching on Monday 28th September, the free service will support those within hospitality, leisure and tourism who’ve either lost their jobs or are struggling to find work. Its objectives are to support those who have lost their job due to COVID-19 back into work, as well as those struggling to find work. Its aim is to bring the hospitality community together, providing advice and resources on developing skills, financial and wellbeing support; ultimately helping people get back into work and developing their careers. Some of the biggest names in hospitality have backed the initiative, including Michel Roux Jr, Clare Smyth, Raymond Blanc, Alastair Storey, Wendy Bartlett and Danny Pecorelli. They say CareerScope a vital initiative for protecting the future of their workforce. Michel Roux Jr, chef patron of Le Gavroche, commented: “Each year thousands of young people come to work in our industry, but COVID-19 has forced many businesses to lay off staff to survive. “Post-COVID and post Brexit, I really fear for the future generation of young chefs, waiters,

restaurateurs and hoteliers. As an industry we had to do something about it. In a time of crisis, it’s never been more important to look after our people, ensure they are happy, healthy and ready for work. We must be ready to welcome back those who have long and established careers in the industry, as well as ensuring the next generation of workers are coming through. This is a great initiative and shows that, even when the industry is going through its toughest period, we really care about our people.” The UK is proudly renowned as one of the food capitals of the world. Currently 187 restaurants hold one or more Michelin stars, UK produce is recognised across the globe and we nurture some of the worlds’ best talent. COVID-19 has hit the industry hard. Clare Smyth, chef patron of Core by Clare Smyth, said: “We were facing a staffing crisis before COVID-19. We need to take drastic action to ensure there is the next generation of chefs coming through when the industry recovers, when opportunities for chefs to grow and develop will be stronger than ever. CareerScope is a great initiative to help those who’ve lost their jobs get back on their feet and give them the skills and support to relaunch their career.” CareerScope provides a one-stop industry hub with easy to access content on everything from CV writing and career webinars to redundancy advice, financial support and health and wellbeing resources. A digital training academy will also keep those out of work up to date on essential training, from customer service and food safety, to confidence and assertiveness webinars. David Morgan-Hewitt, Managing Director at The Goring Hotel, said: “One of the greatest challenges which faces the leaders of our hospitality industry is keeping people both young and old interested and engaged when things are so difficult. So many hospitality professionals of all ages have been made redundant in the past few months, through no fault of their own, and sadly many more will probably follow in their footsteps during the next few months. This initiative helps us to reach out to these amazing people and keep them excited about our wonderful profession.

KEEPING THE DRINKS FLOWING FOR INDEPENDENT BARS Cocktails on-demand delivery platform, Martini Genie, have pledged to donate 10,000 takeaway kits for independent bars throughout London.

In recent months, the hospitality industry has benefited from government initiatives including Eat Out to Help Out and the furlough scheme. Raymond Blanc, commented: “Government support has been a lifeline for many businesses, but when it runs out we are likely to see a huge number of job losses, which will have a massive impact on the future of our workforce. This is a brilliant industry that looks after its people. When our people need us most, we step up, look after our people’s wellbeing, and support them back into work. That’s why CareerScope is such an important initiative.” Providing a vital service to retain those who have lost their jobs due to COVID-19, CareerScope will keep people engaged, motivated, healthy and well-trained, ready to work when the industry recovers. Industry experts supporting CareerScope: • Alastair Storey, Chairman, WSH • Clare Smyth, Chef Patron of Core by Clare Smyth • Danny Pecorelli, Managing Director, Exclusive Hotels • David Morgan-Hewitt, Managing Director, The Goring Hotel • Harry Murray, Chairman, Lucknam Park • Jason Atherton, Chef Patron, Pollen Street Social • Michel Roux Jr, Chef Patron of Le Gavroche • Paul Ainsworth, Chef Patron pr Paul Ainsworth at Number 6 in Padstow • Raymond Blanc, Chef Patron at Le Manoir aux Quat’ Saisons • Richard Corrigan, Chef Patron of Corrigan’s Mayfair • Terry Waldron, Independent Industry Consultant • Wendy Bartlett, Chairman, Bartlett Mitchell For more information on CareerScope, visit https://careerscope.uk.net/

Martini Genie’s revolutionary, cocktails on-demand delivery service wants to support independent bars in offering their customers ‘one for the road’ and pull in some extra sales before service stops ahead of the curfew. They are gifting their easy to fill, “to go” packaging, which includes single-serving drinks, ice and garnish pouches, plus takeaway bags. The company have been commended for their innovative packaging that allows freshly made to order cocktails to remain in the same condition as when they were made, to be enjoyed at home. No one likes a watered-down cocktail!

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Last week’s curfew announcement has been a huge knock for bars who have only just been allowed to re-open their doors. With a lot of venues taking as much as 80% of their revenue after 10pm, the new restrictions could throw many of our much-loved independent bars into danger. With this in mind, finding alternate revenue streams is vital in order for businesses to stay alive throughout the pandemic.

“Be under no illusion we need them and their skills - when things start to come back, as I believe they will with some speed at some point, it is to these people that we will look to build back our broken businesses and take this incredible industry to even greater heights.”

To get their hands on the free - no strings attached - packaging, independent bars should contact Martini Genie through this page: https://www.martinigenie.com/ takeaway

PEOPLE ON THE MOVE

PREFERRED HOTELS & RESORTS PROMOTES BRENDA COLLIN TO SENIOR VICE PRESIDENT OF EUROPE Preferred Hotels & Resorts, the world’s largest global provider of sales, marketing, and distribution services to independent luxury hotels, has promoted Brenda Collin to Senior Vice President of Europe, effective immediately. In her new role, Collin will oversee a regional team to ensure the success and retention of more than 125 member properties based across an expanded region inclusive of the United Kingdom, Ireland, the Nordics, The Netherlands, Germany, France, Switzerland, Austria, Eastern Europe, and Turkey. “Over the past seven years, Brenda has achieved great success for our brand and our member hotels by tirelessly pursuing opportunities across all aspects of our business and continuously looking at the larger global picture,” said Lindsey

Ueberroth, CEO of Preferred Hotels & Resorts. “She is a valued and trusted leader who has demonstrated an unwavering passion for hospitality, a dedication to excellence, and an admirable resilience when promoting the strength of the Preferred brand above the rest. We are proud to elevate her to an enhanced leadership role and have great confidence in her ability to fuel even greater growth of the Preferred brand in key European markets.” Since joining Preferred in April 2013 – first serving as Regional Director of the U.K., Ireland, the Nordics, and The Netherlands before being promoted to Managing Director of that region in January 2017 – Collin has been instrumental in generating significant awareness of the Preferred Hotels & Resorts brand among trade

SIMON TAUBER TAKES THE HELM AT STANLEY HOUSE HOTEL & SPA TO LEAD NEW ERA Award-winning Lancashire hotel, Stanley House Hotel and Spa, has appointed Simon Tauber as its new general manager.

dilapidated manor house and turned it into one of the most well known and loved venues in the region.

Simon originally joined Stanley House in 2016 as restaurant and bar manager, later moving into an operations role. In 2018, he took on the general manager role at Hever Hotel Resort in Edenbridge, Kent, before rejoining Stanley House in January 2020 in a senior operations role.

“At the heart of this success was a dedication to give an unrivalled guest experience and to invest. We never stood still. The new owners share these values and we are now in the process of developing some significant plans.”

Simon’s appointment signals the start of an exciting new era for the prestigious venue after Monte Hotels, which is owned by Euro Garages brothers, Mohsin and Zuber Issa, acquired the hotel on August 1 2020

During his time at Hever Hotel Resort, Simon spearheaded a number of projects including the opening of a brand-new luxury spa. He started working in hospitality at the age of 16 at the Marriot Hotel in Manchester, during which he gained a Hospitality Management degree at Salford University.

Speaking on his appointment, Simon said: “It’s an exciting time for the hotel. The previous owners took the hotel from a

Simon, who lives in Preston, added: “The day I started working in hospitality I knew this was the career for me. I loved it. I still get a

Simon Tauber

and industry audiences. In addition to strengthening engagement among existing member hotels, she has succeeded in expanding the company’s footprint in the region by spearheading partnerships with acclaimed regional hotel companies such as Nordic Hotels & Resorts and signing more than 50 new member hotels such as The Beaumont (London, England); Old Course Hotel (St. Andrews, Scotland); Pulitzer Amsterdam (The Netherlands); Hayfield Manor (Cork, Ireland), and The Thief (Oslo, Norway). Throughout her 30-year career in the hospitality industry, Collin has established an exemplary record for guiding owners and operators of independent and chain hotels alike as they pursue their operational, sales, and marketing goals.

thrill when we receive praise from our guests. I know then we have made a difference. Even during these unusual times, our team is working tirelessly to look after our guests. It’s a strong culture. “My goal is to build on our reputation and take the hotel to the next level in terms of facilities and guest experience. The new owners are ambitious and passionate about the future. I feel we are the start of an exciting journey and look forward to sharing our plans.” Stanley House is located in Mellor and is set in 54-acres of Ribble Valley countryside. It has 30 bedrooms and has become an awardwinning destination since it was opened in 2004 by the late Fred Walker, co-founder of Walker Steel. It currently employs 85 staff. Mohsin Issa, director at Monte Hotels, said: “Simon’s experience of the hotel and local region were important considerations when selecting him for the role. His vision and enthusiasm aligns with ours. I have no doubt Simon will fulfil a great leadership role and develop a fantastic local team.” Stanley House is a hugely popular choice for weddings, businesses, spa and wellbeing breaks, diners, romantic couples, families and private events. It has won numerous industry awards and accolades.

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In 2010, the hotel transformed its Mr Fred’s Bar & Lounge with a stunning glass extension overlooking the Ribble Valley. In September 2012, the hotel completed work on the construction of 18 new bedrooms and a multimillion-pound luxury spa. It was opened by Olympian Sir Matthew Pinsent. Stanley House’s guests have included Robbie Williams, Alfie Boe, David Cameron, Teresa May, Take That, Michael McIntye, Anton Du Beke, Rick Stein and Jack Whitehall.

LuxHospHalf_SepOct20.qxp_KC_LuxHospHalf 14/09/2020 13:52 Page 1 PEOPLE ON THE MOVE

Prior to joining Preferred, Collin served as Co-Founder and Executive Director of HotelREZ, a UK-based agency that provides representation and consultancy services to independent hotels worldwide, growing the company’s portfolio to 700 properties in a seven-year timeframe. Previously, she spent five years at Utell working in various capacities including managing account retention, developing the company’s portfolio in the Middle East and Africa, and, following the purchase of the company by Pegasus Solutions, selling SAAS services. Collin began her hospitality career with Hilton Hotels & Resorts, where she spent seven years holding various front office positions, including acting general manager of a hotel during a sale process, before moving into a regional sales role for hotels in London. Collin is a true champion of hospitality as a career of choice. She is the newly appointed Chair of the Institute of Hospitality’s London Branch and holds the esteemed title as Fellow of the organisation, whose objective is to promote and celebrate excellence in hospitality and tourism education. In addition to supporting hospitality students through a variety of mentoring programs, she consistently fundraises for a number of organisations such as Hospitality Action, Love 146, Royal Voluntary Service, and Challenge Adventure Charities, running marathons and participating in team cycling events to raise donations and gifting her time to support various needs of her local community. Collin holds a B.A. in Hotel & Catering Management from Galway & Mayo Institute of Technology, as well as a Certificate in Hotel Real Estate Investments and Asset Management from Cornel University’s School of Hotel Administration. She is based out of the company’s London office and will continue to report to Philipp Weghmann, Preferred’s Executive Vice President of Europe.

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SmartKnit towels are the latest launch from BC SoftWear and complete the eco range called SmartSoft®. SmartKnit towels have been inspired by the extensive energy saving benefits experienced by customers of the existing SupremeSoft robes and Spa linen. SmartKnit is the natural extension to complete the collection, specially designed for the hotel market which offers increased levels of eco energy savings for hotel and laundry customers alike. SmartKnit towels offer a sustainable solution for hotels looking find ways to enhance their corporate social responsibility for sustainable products and by helping to reduce their energy costs. This is a brand-new collection of Energy Efficient Towels, with a unique knitted construction that makes them snag free and long lasting. A traditional towel is made with a loop which can pull or tear over time.

The SmartKnit towels are made with a unique fabric and knitted construction so they dry so much faster than traditional towels and can significantly reduce energy bills, especially when laundered with the Supreme Soft Bathrobes that can save 70% in energy consumption. This is a huge benefit to anyone looking to conserve costs but also being mindful of sustainability and saving the planet - a win, win for all. SmartKnit towels keep their fresh new feel because they are knitted not woven - that means the towel simply doesn’t snag or pull like a traditional towel - so they keep looking new for longer than a traditional towel, in a commercial environment. SmartKnit Towels - the facts • Significant Energy saving compared with a traditional towel with reduced drying times. • 65 % reduction of absorbency in oil than traditional towelling – Especially useful for salons and spas using treatment oils • Reduction in water consumption • Long lasting - the knitted weave of this towel means that it will not pull or tear • 450 & 550 gsm weights • Colours: White, Pebble Slate Grey. • For detailed advice on Thermal Disinfection - see link https://shop. bcsoftwear.co.uk/thermal-washingcare-i16 Sizes: Hand Towel (50 x 90 cm) , Bath Towel (70 x 130 cm), Bath Sheet (100 x 150cm) Trade Prices from: £2.37 for a White Hand Towel

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Editor’s Review – SCIENCE AFTERNOON TEA AT THE AMPERSAND HOTEL The Ampersand hotel in London is an elegant Victorian building situated in the heart of South Kensington. The 5 star hotel is a member of the exclusive Small Luxury Hotels of the World and the stylish décor lends more than a passing nod to the local museums – the Science Museum, The Victoria and Albert and the Natural History Museum. The award winning Afternoon Tea is served in the Hotels’ Drawing Room, just off the main reception and carries a fun “science” theme. It consists of a selection of sandwiches, tarts, warm scones and a variety of patisserie, as well as some “scientific” surprises.

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The first thing to do was select from a range of teas, we went for Jasmine and an orange-infused tea, both were fragrant and refreshing – a pleasing alternative to standard breakfast tea.

There are a couple of options to choose from when having afternoon tea at the Ampersand. There is the, for want of a better word, standard Science Afternoon Tea or the Science Tea-pot Tales Afternoon Tea, which has the addition of 3 tea-based cocktails. The “tea” itself commenced with an experiment to mix our own lemonade. The ingredients were presented in laboratory beakers, pipettes, syringes and test tubes and provided an entertaining and novel way to start our afternoon – and also provided an indication of things to come. The first of our cocktails arrived in glass teapots. An Earl Grey infused with vodka and Kamm & Sons and the addition of dry ice cubes presented a delightful spectacle. The drink itself was initially interesting but then the various flavours came to the fore, of the three cocktails we had, this was our favourite and went down extremely easily. By this time, the food had arrived. We had a selection of savouries that included smoked salmon & avocado blinis, roast beef and horseradish in brioche rolls, chicken and sun-dried tomato mayonnaise bun and a feta and broccoli tart. All were delicious and fresh, personal favourites were the beef and horseradish and the chicken and tomato mayonnaise – at first it seemed a fascinating combination, but it works and to the extent that we ordered a second round. At this point, we received our second cocktail – a mix of Copperhead premium gin, Roots mastic liqueur and

butterfly-pea flower tea. A beautiful lilac in colour – until a clear liquid is added and the science happens in front of your eyes, no spoilers. At the centre of any afternoon tea are scones, jam and cream. The Tea-Pot Tales was no exception. There were plain scones and, what I can only describe as incredible, Gruyere and Thyme scones with truffle butter, together with homemade Pimm’s and berries preserve and gorgeous thick clotted cream. To round off our fantastic experience, we indulged in some wonderful cakes and sweets. There was a curious fruit jelly served in a petri dish, a sublime chocolate and caramel “planet” mousse with chocolate spaceman, a colourful plum macaroon with lime to be added via a pipette and a coconut and orange half-moon cake. Up to this point, we had sat with two small brushes on our table; we finally got to use them on a wooden box containing chocolate “soil”. With homage to the Natural History Museum around the corner, we had to brush away at the soil and “discover” a chocolate fossil and dinosaur biscuit – very simple, yet satisfyingly fun and imaginative. We completed our tea with our third cocktail, green tea infused with rum and various fruit juices – this brought a bit of a punch to the end of a wonderful couple of hours. The Ampersand hotel brings an imaginative and “scientific” approach to the most British of traditions – the Afternoon Tea and with it a wonderful experience. Tasty food, beautiful drink, touches of fun and magnificent service and setting.

Maria Lapthorn EDITOR

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EVENTS & AWARDS NEWS

THE HOSPITALITY INDUSTRY CHOOSES ITS LOCKDOWN HEROES The Hospitality industry has cast its votes to determine the overall winners in the eight categories of Hotel, Restaurant & Catering’s Hospitality Lockdown Hero Awards. The winners were confirmed in a special virtual ceremony on 22nd September - the culmination of a process which saw over 500 nominations, whittled down by a committee of leading industry experts to just six of the most deserving finalists in each category. The winners of Hospitality Lockdown Hero Awards are: • The Outstanding Business of Lockdown WINNER – Viva Italia Group • The Outstanding Individual of Lockdown WINNER – Kate Nicholls, UK Hospitality • Most Innovative At-Home Experience WINNER – Signature Brewery

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• Best Community Initiative WINNER – Angel & Crown • The Most Inspiring Product or Service WINNER – Open Kitchen Manchester • Most Dynamic Collaboration WINNER – Only a pavement away • The Most Impactful Social Media Campaign WINNER – Brewgooder

• Best Business Transformation WINNER – La Tua Pasta More information on each of the Hospitality Lockdown Hero Award winners can be found at: https://www.hrc.co.uk/ hospitality-lockdown-heroawards-2020 Sam Chance, Montgomery Group and HRC Head of Marketing commented on the final results of the Hospitality Lockdown Hero Awards: “The response to the Hospitality Lockdown Hero Awards has been nothing short of astounding. We received over 500 nominations which included individuals, businesses and organisations of all sizes from the length and breadth of the country, and over 5000 of our industry peers cast their vote online to help determine the winners. I would like to pass on my congratulations to all the nominees, the shortlisted finalists and of course, the overall winners in each category. “The innovation, compassion and entrepreneurial spirit you have shown during the most testing of times is evidence, if it were needed, of just what an amazing industry we all work in. I would also like to thank our judging committee, who had the unenviable task of choosing just six finalists for each category from the 523 nominees who were all worthy heroes in their own right.”

INHABIT HOTEL JOINS DESIGN HOTELS AND IS AWARDED GREEN KEY CERTIFICATION AHEAD OF OCTOBER 2020 REOPENING London’s urban wellness hotel, Inhabit on Southwick Street, has announced it will reopen on 1st October 2020, offering a truly restorative experience for those travelling to the city. Set across six Georgian townhouses in Paddington, Inhabit launched in 2019 to provide travellers with a more conscious place to stay – all single-use plastic is banned, anti-pollution air filtration systems have been installed and meditation booths, infrared saunas and nature walks comes as standard.

EVENTS & AWARDS NEWS

The reopening comes at a poignant time, following the hotel’s recent admission to Design Hotels, an exclusive and handpicked global portfolio of over 300 privately owned and operated hotels which share an aligned vision and passion for culturally rooted hospitality and cutting-edge design and architecture. The Scandinavian-inspired design matched with traditional British heritage and Eastern flair found at Inhabit encourages a peace of mind and is the creation of architects Holland Harvey and interior designer Caitlin Henderson Design. Across the world, Design Hotels member properties anchor a community of travellers united in the pursuit of inspired environment, genuine local culture, and transformative, boundary-pushing adventures. Additionally, the hotel has cemented its commitment to sustainable business practices having achieve Green Key certification. The award is a leading standard for excellence in the field of environmental responsibility and sustainable operation within the tourism industry. The prestigious eco-label represents the commitment of Inhabit to promise to adhere to the strict criteria set by the Foundation of Environmental Education and guests opting to stay at Inhabit can now be rest assured that they are helping to make a difference on an environmental level. Inhabit also plans to unveil a digital version of their landmark wellness programme in time for the reopening, including Yeotown food and nutrition classes and recipe videos,

a mindfulness podcast series, and online yoga classes, allowing for guests to continue to emerge feeling nourished, rested and inspired. The hotel’s soothing spirit, Scandi-toned aesthetic and health-enhancing manifesto, make Inhabit ideal for busy solo business travellers as well as long-haul urban adventures after comfort and calm. With 88 fresh and uplifting guests rooms, Yeotown – an inviting light-flood café serving highestquality fair-trade coffee, cold-pressed organic juices and a healthy, plant-loving menu, a digital programme of mindfulness activities, and the bounties of London on its doorstep, including nearby Hyde Park, Inhabit sets out to have a positive impact those who stay and the wider-environment.

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EVENTS & AWARDS NEWS

PREFERRED HOTELS & RESORTS ANNOUNCES WINNERS OF ANNUAL AWARDS OF EXCELLENCE AND GIFTTS PINEAPPLE AWARD INITIATIVES Preferred Hotels & Resorts, the world’s largest independent hotel brand, is pleased to announce the winners of its annual Preferred Awards of Excellence and GIFTTS Pineapple Award initiatives. These awards recognise independent hotels and individual hoteliers represented within the brand’s worldwide portfolio that went above and beyond in their commitment to delivering meaningful travel experiences and selfless acts of genuine hospitality to their guests and local communities in 2019. “We are thrilled to recognise the incredible efforts of these member hotels and their strong leaders for continuously demonstrating a steadfast belief in travel and setting new standards for the global travel community in how to deliver the best of the best in independent hospitality,” said CEO Lindsey Ueberroth. “While we had planned to announce these awards at our annual global conference in November, which we ultimately rescheduled to take place next year, there is no time like the present to celebrate the successes of those who inspire us and help spark renewed appreciation for the lasting, positive impact travel has on society.”

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2020 Preferred Awards of Excellence The Preferred Awards of Excellence recognise remarkable hotels and hoteliers across the company’s global network that excel in championing the Preferred Hotels & Resorts brand promise, Believe in Travel, and shine in their passion for both providing superior service and creating unique, memorable experiences that connect travellers to the authentic spirit of their chosen destination. Each hotel honoree ranks among the top in their respective regions as part of the bespoke Preferred Hotels & Resorts Integrated Quality Assurance programme – which takes into account the results of a professional on-site inspection and real-time guest feedback from the world’s top consumer review

sites – and actively inspires travellers to pursue #ThePreferredLife. Winners of the 2020 Preferred Awards of Excellence are as follows: • Hotel of the Year Overall: Windsor Court Hotel (New Orleans, Louisiana) • Hotel of the Year – Asia Pacific: The Fullerton Bay Hotel (Singapore) • Hotel of the Year – United States & Canada: Hotel Californian (Santa Barbara, California) • Hotel of the Year – Latin America: Aranwa Cusco Boutique Hotel (Cusco, Peru) • Hotel of the Year – Mexico & Caribbean: Galeria Plaza Reforma (Mexico City, Mexico) • Hotel of the Year – Europe: Hotel Regina Louvre (Paris, France) • Hotel of the Year – India, Middle East & Africa: The Leela Palace New Delhi (India) • New Hotel of the Year – Resort: Lelewatu Resort Sumba (Sumba Barat, Indonesia) • New Hotel of the Year – City Centre: Amerikalinjen (Oslo, Norway) • I Prefer Hotel of the Year – Co-Winners: Galeria Plaza Reforma (Mexico City, Mexico) and Royal Plaza on Scotts (Singapore) • Hotelier of the Year: Sally Beck, General Manager, Royal Lancaster London (London, United Kingdom) • Lifetime Achievement Award: Rajiv Kaul, The Leela Palaces, Hotels and Resorts (India)

Sally Beck Hotelier of the Year

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FEATURE

HOW PAYTECH CAN HELP PREVENT THE SPREAD OF COVID-19 IN POSTLOCKDOWN HOSPITALITY By Mark Walker, Head of Sales Ingenico Enterprise Retail After weeks of shut doors and takeaway orders, hospitality venues reopened to customers back in July, once they had provided they could enforce social distancing measures and keep their customers and staff safe.

Keeping customers safe in the post-COVID-19 “new normal” requires both staff and customers to take a considerable amount of ongoing extra care during service. What’s more, even after ensuring there’s plenty of space between customers, and staff are following the appropriate hygiene procedures, there’s still measures hospitality venues can take to ensure optimal cleanliness and maintain the positive customer experience. Contactless and APMs in a post-COVID norm Contactless is a first-choice method of payment for consumers today. It’s vital that hospitality establishments ensure they are prepared to accept contactless or alternative payment methods (APMs). In doing so, it ensures staff members and customers don’t need to handle cash, which can act as an infection vector. What’s more, providing a variety of payment methods doesn’t just come down to preventing the spread of COVID-19, but the need to deliver excellence within the hospitality industry. And the fact is, hospitality is evolving due to the rise of home delivery services, which has been particularly utilised during this pandemic. Venues that have never offered

delivery before are now utilising services such as Uber Eats and Deliveroo or have implemented Click and Collect so that their restaurant can still be used to serve takeaway and delivery. But to make the most of these offerings and offer the best, most successful service for their customers, they need to have the right technology in place. This is because when it comes to payments, customers have gradually been shifting away from cash and towards contactless payments anyway – COVID-19 has simply accelerated this move. This is because, due to the convenience of online payments, sameday delivery and 4G making sure anyone can make a payment on their smartphone absolutely anywhere, consumers are continuing to demand quicker and more convenient ways to pay. However, the good news is you don’t need to know it all. By partnering with a payments provider with years of experience in delivering fully managed in-store, mobile and omnichannel payment solutions, that are secure, scalable and reliable, you can offload the task of catering to all your customers in the way that suits them best. Using contactless to remain contactless Any hospitality establishment that wasn’t already onboard the contactless train before the pandemic should think about getting on now. This payment method has gained increasing popularity since its introduction. In fact, research by Trade Association UK Finance has found that 1 in 3 transactions in the UK are now made by contactless, with 82 million of 99 million debit cards currently in circulation having contactless functionality. That’s a third of all payments in the UK, with debit and credit cards now a more popular payment method than cash. And as customers demand smarter, more integrated solutions all the time, the benefits of providing contactless will continue long after the risk from COVID-19 is gone. Another method worth bearing in mind is an integrated mobile omnichannel solution. By equipping waiting staff with smart connected handsets, this will enable them to better respond to queries, take payments anywhere, and identify the consumer wherever they are in the sales journey to provide a gateway to loyalty programmes and their benefits.

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By introducing connected handsets, merchants can enable customers to order without even needing to interact with waiting staff, providing even further protection for customers and staff within hospitality. But to make the most of these benefits, merchants need a smart, flexible, easy-to-use device. There are solutions that remove the need for queues and give servers the mobility and connectivity they need to provide a truly omnichannel experience that enables diners to order, dine and make payments without ever putting other customers or their servers at risk. Mark Walker, Head of Sales - Ingenico Enterprise Retail

To learn more, visit www.ingenico.co.uk/omnichannel.

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LATEST OPENINGS

Bisushima: NEW ROOFTOP RESTAURANT AND BAR TO SERVE UP PROGRESSIVE JAPANESE CUISINE OVERLOOKING TRAFALGAR SQUARE

Launching in winter 2020 will be Bisushima: a modern Japanese restaurant with a transformative vibe and atmosphere, taking diners from a tranquil breakfast, through to a lively and up-tempo dinner service. Located within the newly refurbished Page8 hotel, Covent Garden, the restaurant occupies the sixth floor. The 6,000 square foot venue proudly boasts a separate bar area and two large external roof terraces, directly overlooking iconic Trafalgar Square and the bottom of Covent Garden. Accommodating over 190 covers in total, it’s easily set to become one of the largest rooftop venues in the area. Bisushima is the creation of Chef and Restaurateur, Sergey Men, alongside his business partner Ruslav Ugarov. Having worked as a sushi chef in kitchens across the world, Sergey has developed a signature style he is proud of, turning high quality produce into well-balanced and flavoursome, modern Japanese food. Bisushima will place an emphasis on harmony between the guests, environment and the food. Harmony and balance are often described as fundamental principles that reveal the essence of Japanese philosophy within art, design and daily life. Example dishes include Toro tataki with quinoa and pak choi salad; Shime saba oshizushi (Seared cured mackerel pressed sushi with ginger, shiso and sesame); Unagi Shirayaki with porcini mushrooms and miso infused spinach puree and Hojicha Crème Brulee with Blackcurrant ice cream. Discussing the restaurant concept, Segey said: “Bisushima has been a dream

of mine for many years so I’m delighted to finally bring the idea to life. I want the restaurant to be a transitional space, with the whole experience depending on the time of day you visit. For example, in the morning we will be serving the only Japanese breakfast in London. It will be truly authentic, healthy and balanced with a huge amount of natural light and calming atmosphere. Then throughout the day it will be informal and laid back, a place of comfort and sanctuary away from the hustle and bustle of London on the streets below. “Moving into the evening, things shift gear. A big part of Japanese culture is entertaining and drinking in the evenings, an energy of endless possibilities. “Overlooking the lights of London, Bisushima will be the place to be for delicious, authentic sushi and modern dishes with Japanese essence, accompanied by interesting wines, sake and cocktails. The evening is when the restaurant will truly be alive and humming with excitement.” The interiors of the restaurant have been designed with the concept of Shinrin-yoku (nature therapy) at the forefront. With the mission to create a sanctuary in the city, the team have taken great inspiration from nature. With nature proven to have a tangible therapeutic effect, the setting aims to be the antithesis of a modern, stressful and hectic way of living in the Western world. Expect nods to nature with plenty of natural light from floor to ceiling windows surrounding the restaurant.

Pantechnicon, A BRAND NEW DINING DESTINATION AND CONCEPT STORE EXPLORING TWO CULTURES UNDER ONE ROOF, LAUNCHES SEPTEMBER 22ND Five floors: UK’s first Café Kitsuné, roof garden bar + terrace, Nordic bar + restaurant, Japanese cocktail lounge + restaurant, immersive Japanese bar + bottle shop, pop-up gallery, takeaway kiosk. Two dedicated concept retail spaces, a seasonal programme of evolving collaborations, workshops, exhibitions + tastings, new + renowned talent, including visiting craftspeople, chefs + bartenders. Opening 22nd September 2020 in London, Pantechnicon is a celebration of contemporary creativity and craftsmanship that explores Japanese and Nordic cultures through food, drink, retail and design. The new community hub on pedestrianised Motcomb Street, Belgravia, is at the heart of the Grosvenor Estate and a five-minute walk from Knightsbridge. Behind the original London heritage exterior is a raw warehouse interior. New Dining Destinations On entering the building, guests are welcomed into Café Kitsuné (meaning ‘fox’ in Japanese), the first permanent outlet to open in the UK from creative duo, Masaya Kuroki and Gildas Loaëc. Serving breakfast and lunch, the menu will feature Japanese inspired pastries and lunch dishes; caramel miso rice pudding brioche, melon pan, sandos and Japanese salads in addition to expert blend coffee.

LATEST OPENINGS Overlooking Café Kitsuné and is an intimate but open gallery space hosting Sachi (meaning ‘happiness’ and ‘fortune’ in Japanese), a 30-seat pop-up dining spot for lunch and dinner featuring comforting Japanese dishes including seven-spice chicken, agedashi dofu and cold prevention soup. The gallery pop-up is a preview of the mainstay 100 seat Sachi restaurant, bar, cocktail lounge and street terrace on the lower ground floor, opening in Spring 2021. Sakaya is an immersive bar and boutique bottle shop tucked away on the east side of Halkin Arcade with a selection of handcrafted Japanese barware, spirits and wines featuring whisky, umeshu and sake selected by Sake Samurai, Natsuki Kikuya. The space will also play host to tastings of rare and precious bottles and blends. Both Sachi and Sakaya will open on 5th September. On the second floor, inspired by travels across the Nordics, is Eldr (meaning ‘fire’ in Old Norse), a 70-seat restaurant with seasonal menu showcasing Nordic cooking methods and traditions; pickling, foraging and cooking with fire. Menus have been designed to celebrate Nordic techniques with a sensitivity to British ingredients to bring something new to the London scene. The robust yet sleek space holds the industrial feel of the rest of the building, offset with a state-of-the-art open kitchen, complete with counter dining, for diners to take in the theatre of the Nordic chefs. On the third (top floor) is the 130-seat Roof Garden at Pantechnicon, a bar and dining roof garden for all seasons with a fully retractable electric glass roof and all-day small plate and snack menu from the kitchen at Eldr with

main dishes for lunch and dinner. The garden is designed by Finnish horticulturalist and garden designer, Taina Suonio and boasts some of the best roof space in the area with an expansive south-facing terrace. The Nordic kitchen team is led by internationally trained Finnish Head Chef Joni Ketonen. The Nordic cocktail menu will change seasonally, curated by bartendersin-residence from award winning bars and restaurants from across the Nordics; kicking off with Icelandic mixologist Siggi Sigurdsson, a winner at the 2019 Bartenders Choice Awards. New Concept Stores The Edit on the ground floor showcases a curation of 150 Japanese and Nordic brands including handcrafted gifts and products, from designer tech and ceramics to outdoor equipment, footwear and fashion accessories. The Studio on the first floor brings together a wider range, including a selection of beauty products from Bijo, whose mission is to introduce Europe to the Japanese wellbeing lifestyle.

include tokyobikes in collaboration with Pantechnicon; accessories from cult Danish label Aesther Ekme; fragrances from Swedish perfumer 19-69; Japanese homewares from Kaikado; bags from Porter Yoshida and jewellery from Shihara. Further exclusives to Pantechnicon include Katriina Nuutinen (design pieces) and Antipast (accessories), Suicoke (footwear) and Tom Wood (jewellery) and Dane Erik Schedin’s minimally designed sneakers. A 21st Century Concept Pantechnicon was built in 1830 as an art and crafts centre (Pantechnicon derives from the Greek words Pan ‘all’ and Techne ‘craft and art’) before being turned into an upmarket warehouse for local residents to store finds from their travels around the world. It was then that the building’s horse and carriages used to transport furniture were given the name Pantechnicon. And so Pantechnicon entered the English dictionary, and the eponymous removal lorries still exist. With respect for its heritage, today Pantechnicon has been sensitively repurposed to meet the needs of the 21st Century.

The first floor is a large experiential space where guests will be introduced to emerging brands, artists, creators and makers through workshops as well as retail and dining pop-ups. First brands announced for The Edit and The Studio

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LATEST OPENINGS

Page8 Hotel REOPENS IN LONDON: THE HOME OF URBAN EXPLORERS

Page8 Hotel has reopened, offering Londonlocals, ‘staycationers’ and overseas travellers an unrivalled stay in the city, with rooms starting from £178 per night. Situated at the south end of St. Martin’s Place, meters from Trafalgar Square and The National Gallery, Page8’s location lends itself as the hotel of choice for urban explorers. Whether on the hunt for the best dining experience, or looking to see the latest exhibition, Page8 is in the midst of it all, whilst also offering a sanctuary for guests to return to and unwind. Boasting 138 immaculately designed rooms, Page Common – an artisanal coffeehouse, and a soon-to-launch rooftop restaurant, Page8 is the hotel of choice for those looking to immerse themselves in their surrounds, meet likeminded creatives and explore London like a local. To mark the reopening of Page8, the hotel has created a series of packages offering a number of ways to soak up the vibrant city, including: ‘Smooth Sailing’ Student Package

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Guests arriving in London from overseas to take up their studies both at school or university are invited to settle into Page8 before enrolling in studies to ensure a safe arrival into the country, should quarantine be required, or the opportunity to recover from the extended travels and settle into new surrounds. Accompanying the package, the hotel has curated a ‘Welcome Kit’ available to purchase and complete with bedding, bathrobes, towels and kitchenware, ensuring that students have all they need before settling into their student accommodation. Prices start from £178. • Stay for 7 days and receive 25% off (add £398 for Welcome Kit) • Stay for 14 days and receive 30% off (add £198 for Welcome Kit) • Stay for 30 days and receive 35% off (complimentary Welcome Kit) • NB. All ‘Smooth Sailing’ stays include a free room upgrade, complimentary breakfast each morning, early and late check-in/out, dry cleaning, sneaker cleaning and luggage shipment

Hero Package Calling all NHS heroes! Page8 is inviting NHS workers and their loved ones the opportunity to stay at the hotel and receive 20% off all room categories until the end of 2020. A welcome drink will be served on arrival to toast the ‘hero’ alongside the opportunity for an early and late check-in/out, and the mini bar will be fully stacked and entirely complimentary. Any heroes in a rush out the door will also receive a free coffee and pastry to start the day. Prices starting from £188. ‘Be a Queen’ Package Indulge in the ultimate ‘self-care’ stay with Page8’s ‘Be a Queen’ package, including an overnight stay in a deluxe double room, a beautiful bouquet of flowers in the room on arrival and available to take home, two sets of sanitising kits, late check-out and Page Common breakfast served in the room. Prices starting from £198. Cityscape Package There has never been a better time to explore London – less queues, quieter transport, the creation of pedestrian dining precincts - as a result, Page8 has created a two-night package offering 20% of any room category bookings. Guests will also receive a complimentary mini bar offering and pastry and coffee to-go from Page Common. The package can be booked up until 31st December 2020. Prices starting from £188. With a brand philosophy built on connecting people with people and inspiring travellers to embark on a journey of urban discoveries, Page8 is truly unique in the London hotel scene, and as part of guests’ stays handselected itineraries can be curated to ensure they uncover a unique spectrum of culinary, visual and creative interests. For further information regarding Page8 and Page Hotels and to book a stay, please visit www.pagehotels.com.

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INTRODUCING ‘The Mayor’s Residence’ AT Waldorf Astoria Amsterdam A Private Luxury Palace with Exclusive Spa, Personal Team of Staff and Full Hotel Services Waldorf Astoria Amsterdam is proud to unveil The Mayor’s Residence, a private nine-bedroom palace with the services of the renowned five-star hotel. The residence is steeped in history and will cost €24,450 a night with a dedicated Team of staff including a Butler, Housekeeper, and Private Chef. Guests of The Mayor’s Residence will have exclusive use of the hotel’s multi awardwinning* Guerlain Spa and unlimited spa treatments.

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Waldorf Astoria Amsterdam overlooks the UNESCO protected Herengracht canal and is comprised of six 17th residential palaces owned by the city’s wealthiest individuals during The Dutch Golden Age. The Mayor’s Residence was built in 1665 for Hendrik Hooft, one of Amsterdam’s most influential mayors. Decorated by Hendrik’s wife Maria Hooft and then by the prominent De Wildts family in 1780, the palace retains many of its original Rococo features to this day and is an architectural masterpiece. The Mayor’s Residence sits adjacent to the hotel with its own private entrance. Guests will be greeted on arrival by their personal Team including a Butler, Private Chef, Guerlain Spa Therapist, Concierge and Housekeeper who will take care of their every need. Set across three floors and spanning 944m², the palace sleeps 15 guests in nine bedrooms and can seat all guests for private meals in the intimate dining area. Continued >>

PROJECT

PROJECT Spectrum. Guests can enjoy special dishes prepared by Chef Sidney Schutte and his Team in the privacy of the residence, with wine pairings selected by the resident Sommelier. Waldorf Astoria Amsterdam’s multi awardwinning spa can be accessed directly from The Mayor’s Residence. Guests of the residence can book unlimited treatments throughout their stay and will have sole use of the spa to ensure their privacy, including its three treatment rooms, indoor pool, sauna, steam room and relaxation room.

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Located in the heart of Amsterdam on the iconic Gentleman’s Canal, The Mayor’s Residence at Waldorf Astoria Amsterdam combines timeless Dutch history with legendary True Waldorf Service. Guests can explore the area with VIP transport options, private museum tours, exclusive theatre tickets and many more private experiences all arranged via their personal concierge.

The signature suite, formerly the hotel’s Van Loon Suite, showcases sweeping city views, Neo-Renaissance interiors and original architectural features including a 17th century spiral staircase.

Nightly rates for The Mayor’s Residence sleeping 15 start from €24,450, including daily breakfast, exclusive use of the spa, unlimited spa treatments and an additional €1,000 food and beverage daily credit. The Mayor’s Residence comes with a dedicated team including a butler, personal chef, spa therapist, concierge and housekeeper.

With a €1,000 daily food and beverage credit and their own personal Chef, guests have full flexibility to order any food and beverage they desire. Waldorf Astoria Amsterdam is also home to four restaurants and bars including the two-Michelin star restaurant

To book or learn more, visit www.luxurysuites.hilton.com/suites/themayors-residence-AMSWAWA or http://bit.ly/MayorsResidence or contact hotel reservations directly on +31 20 718 4600.

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'The Cottage' - Guy Holloway Architects

LATEST NEWS The Montgomery Group Managing Director Rebecca Collins explains, “we have been working tirelessly to design, plan and restore the exceptional building into a notable restaurant with rooms. As a small familyrun business, we cannot be more upset and disheartened to have our imminent opening thwarted, but we are not the only ones to have suffered. During the lockdown, wonderful couples from our sister wedding venue, Cooling Castle Barn have had to cancel their special occasions and look to make new plans. For this reason and for a short period of time, we will be offering The Vines as an exclusive wedding venue to support couples that have had their wedding day ruined.”

DIVERSIFIYING IN A TIME OF CRISIS: NEW KENT HOTEL TO LAUNCH AS WEDDING VENUE Boutique hotel The Vines of Rochester postpones launch and adapts to cater for wedding market in a bid to survive Mid-2020 was set to welcome 13-bedroom luxury boutique hotel and restaurant, The Vines to Rochester in Kent, following five years of extensive renovation and restoration. However, due to the effects of Covid-19 on the hospitality industry, The Vines owners, father and daughter, Paul and Rebecca Collins have decided to pursue an alternative course, diversifying the property

to accommodate the increased demand to host postponed weddings and delaying the official hotel launch until January 2021. With successful wedding and hospitality businesses already under their belt including Cooling Castle Barn and The Fire Station Brasserie, The Vines proprietors, The Montgomery Group have been able to swiftly make the transition and transform the historic Rochester venue into a magical place to have a wedding.

The Vines proposes a distinctly different offering to its sibling venues. Formerly Rochester’s old archdeaconry, the building and surrounds are steeped in history and as such, the Collins family’s aim was to create a space that lives and breathes its remarkable history. Eight of the thirteen bedrooms on site are in the main house and each room is beautifully unique following the restoration of original features. The remaining five brand new rooms are housed in the landscaped gardens and each come with an individual patio area. One of the outdoor rooms will be available as a bridal suite. Accompanying the rooms, The Vines has two restaurants – one offering a la carte and the other a more casual Brasserie affair - a separate bar and outdoor kitchen and seating area. Each entertaining space will now play host to the most magnificent of wedding celebrations.

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A new standout feature at The Vines is a statement Nordic-style ‘tipi’, installed to provide a romantic and atmospheric backdrop for wedding ceremonies.

LATEST NEWS Good weather will allow for the sides to be open to the elements and any unsettling wind or rain will mean guests stay warm and cosy within the enclosed structure. Two types of weddings will be available at The Vines, a ‘traditional’ or ‘festival’ celebration. The traditional wedding includes all of the wellestablished elements key to a time-honoured English wedding and will host up to 70 dayguests, whilst their innovative and exciting festival wedding offering is The Vines take on a relaxed and interactive all-day celebration of guests’ nuptials with live and inventive food and drink stands and capacity for 120 guests. With a wealth of experience in the wedding industry behind them, the Collins family aren’t entering unchartered territory, however these are unprecedented times and this certainly isn’t how they had anticipated the launch of The Vines. To date, all weddings cancelled at Castle Cooling Barn have been offered full refunds, an alternative 2021 date or the opportunity to explore the possibility of a celebration at The Vines. The Vines is now available for exclusive wedding bookings for 2021. The venue shall look to officially launch as a boutique hotel, restaurant and bar in early 2021 too, more shall follow on this over the coming months. www.thevinesofrochester.com The Collins Family

SOHO OPERATORS UNITE TO SAVE ALFRESCO SOHO THIS SEPTEMBER COMPLIMENTARY “SOHO CALLING” COCKTAILS DESIGNED BY DRÉ MASSO WHEN YOU DONATE TO THE CAUSE Following the incredibly successful Eat Out To Help Out Scheme, Soho operators have united for the month of September to offer their customers a free ‘Soho Calling’ cocktail designed by world class mixologist, Dré Masso, to help raise money for the area-wide alfresco dining initiative. The Soho Summer Street Festival, pioneered by John James of Soho Estates has been a huge success with 90% of businesses re-opening in the pedestrianised zone, over 1000 jobs saved and the noticeable rebooting of Central London’s hospitality sector. Most importantly it has brought the neighbourhood back to life. Soho has never seen such magical evenings. Despite this, the costs to keep the initiative going are a constant strain on the hospitality businesses in the area and the alfresco dining is under constant threat. Over £6,000 is needed weekly to cover security fees for the pedestrianisation, costs currently shared by operators.

Dré Masso is a London bartending legend and has been involved in the global cocktail scene for over 25 years, working at some of the world’s most prestigious bars. Dré said of the initiative: “I’ve designed this cocktail to help save Soho, which is still in trouble. I have worked and enjoyed Soho over the years and, essentially it is a ‘thank you’ cocktail if you are able to donate to the cause.” Participating restaurants include: SOLA, Hoppers, Lina Stories, Ceviche, Groucho, 40 Dean Street, French House, Zima, Rasa Sayang, Lobos Soho, Sanctum Hotel (Wild Heart Bar & Grill) , MAOZ, Suvlaki, Tonkotsu, Simmons, The Arts Club Terms and conditions • Limit of one free cocktail per person, per donation • Must be having a sit down meal to qualify at participating restaurants • Free with proof of donation on site to Save Our Soho • Available Monday - Wednesday from 7th September at participating venues

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This September, Soho businesses are turning to customers to help them save Soho and keep the beating heart of London’s food and drink scene alive. They are asking loyal customers and Soho fans to kindly donate to the cause (via this link) and in return they will receive a world-class ‘thank you’ cocktail for free when dining at any of the participating venues on Monday to Wednesday.

Masso’s ‘Soho Calling’ creation, available to redeem from Monday 7th September, is a vibrantly refreshing cocktail with subtle botanical and floral notes, combining London’s most iconic spirit, Beefeater, with Masso’s homemade hibiscus syrup, topped with soda water and garnished with a sprig of mint.

Soho Summer Street Festival W: www.savesoho.co.uk Instagram @sohosummer2020 #SohoSummer2020

LATEST NEWS

EMILIA’S CRAFTED PASTA EXTENDING EOTHO IN OCTOBER! A message from our founder regarding the EOTHO extension through October Despite everything life is throwing at us all, hospitality needs to go on. There is nothing better for the soul than spending time with people we love in the restaurants that make us feel happy, a chance to briefly forget everything going on in the outside world. Emilia’s was created to warmly welcome you through our doors and serve you a comforting bowl of pasta in the homeliest way possible. So, to keep true to what we believe in, we have decided to extend Eat Out to Help Out into October. The offer is the same as in September: Mondays and Tuesdays only and 50% off pasta dishes only, up to £10 per person. We are doing this not for financial reasons (you can be sure things are not getting better, following on from the latest set of government measures!) it’s for our teams, to

keep them in work and content every day of the week. It’s also for our guests, a way to say thank you to all the Emilia’s visitors who have supported us over the years and through such strange and uncertain times – so half your pasta is on us! We also see it as a way to do our part in helping bring life back to central London and the city, which has been painfully deserted over the past 6 months. The Government’s 10pm curfew is a further blow to each and every independent restaurant. But we will adjust, and we hope you will be able to adjust with us too. Our restaurants will close at 10pm and the last available booking slot will be 9pm Monday to Sunday. If you can be flexible and dine with us earlier in the evening, that would be very much appreciated. At Emilia’s we are very proud of our food, teams, suppliers and the value for money we offer our guests. All our food is 100% natural and freshly made at each restaurant every morning. Everyone at Emilia’s has worked tirelessly over the past few years to build our beautiful culture. We love the feeling of having our restaurants full, buzzing with our guests and teams excited to deliver our honest and generous hospitality. We know it’s hugely motivating for our teams as well.

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It would be heart-breaking if our brilliant teams can’t keep going as a result of any further government measures, so we hope you will find the time to support us. Finally, we may decide to extend the offer into the winter months depending on the City of London’s recovery, and we’ll keep you updated on how things are progressing. Looking forward to welcoming you all soon. Andrew (Safely distanced, but as social as ever)

Our latest opening times for both our Aldgate and St. Katharine Docks restaurants can be found on our website: www.emiliaspasta.com

“CREATING THE EXTRAORDINARY” - SUSTAINABLY AND STYLISHLY How do you balance rejuvenating a dilapidated Grade II* listed building with creating a carbonzero new-build extension to provide the function, form, aesthetics and efficiency expected in a luxury retreat? At Grantley Hall Relais & Chateau near Ripon, the answer has been found within the Northern Powerhouse. The £70m revitalisation project has fused architectural design, construction and M&E expertise from Yorkshire with air movement specialisation from Lancashire. Most of the refurbished hall that has been transformed into a five-star hotel and the newlybuilt, carbon-zero Spa & wellness facilities feature ventilation diffusers from Gilberts (Blackpool), installed by Wheatley Mechanical and Machenair. ‘Stand-out’ components are bespoke curved slot diffusers up to 16m long across a 5m radius, and an innovative perforated return air grille for the swimming pool. Feature elements of the ventilation include: • seven GSLC curved linear slot diffusers varying between 8m and 16m in length, with radii from 4.8m to 5.7m in the main function rooms, providing smooth, accurate airflow even when installed in a recessed ceiling, which is underlit to resemble the sky • 110 HSL high capacity linear slot diffusers between 600mm and 5500mm in the hotel rooms • GD swirl diffusers in the gym • GSFE circular perforated diffusers in the night club bar • a bespoke 1.4m x 2.6m perforated return air grille in the swimming pool, screen-printed with the Grantley Hall logo. Explains Seb Rowe, Gilberts Regional Sales manager for the project.

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“Ordinarily, swimming pools need, and thus have, large louvres to extract the moist air and return it to the air handling unit. Grantley is all about creating the extraordinary; we felt this provided an extraordinary, dramatic solution. The perforated screen overprinted in gold with the Grantley Hall logo conceals the function, whilst allowing the performance.” The work at Grantley Hall typifies Gilberts’ ability to develop appropriate solutions for modern life, including projects as diverse as louvres for a huge grain silo and diffusers for Twitter’s European headquarters through to natural ventilation at the Natural History Museum. The company’s range of air distribution solutions for natural and mechanical ventilation includes grilles,

diffusers, internal and external louvres, plus acoustic, smoke and fire options. Founded 55 years ago, Gilberts Blackpool is Britain’s leading independent air movement specialist, and is unique in its ability to develop components, be it ‘mainstream’ or bespoke - entirely in-house, from initial design through tooling, production, testing and supply, at its 95,000 ft2 manufacturing facility. Its state of the art test centre, designed and built in-house, is one of the most technically advanced in the country. T: 01253 766911 E: info@gilbertsblackpool.com W: www.gilbertsblackpool.com 21/09/2020 09:32:24

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LEGENDARY DESIGNER Jean-Michel Gathy COMPLETES Four Seasons Hotel Tokyo at Otemachi Infusing a contemporary and traditional aesthetic in Tokyo’s new landmark building Soaring above the centre of Tokyo with panoramic views of the Imperial Palace, Four Seasons Hotel Tokyo at Otemachi will open in September 2020. Under the masterful touch of Jean-Michel Gathy, legendary principal designer at the award-winning hospitality & design consultancy firm Denniston, Four Seasons Hotel Tokyo at Otemachi is poised to reach a new height of luxury in its design statement with Japanese traditions melded seamlessly with a modern European aesthetic.

Jean-Michel Gathy skillfully presents authentic Japanese elements throughout the design in respecting Japan’s culture, traditions and heritage, while incorporating the finest elements and absolute DNA of Four Seasons. “The cultural diversity of the country has drawn me to create a contemporary expression of the traditional values for this

A Dramatic Entrance Reflecting the vibrancy of Tokyo, a traditional Japanese red-orange lacquer box featuring solid timber panels acts as the frame to the hotel entrance at the busiest district of Tokyo. Jean-Michel Gathy has created an experience of sensory excitement from which travellers will discover the city’s intriguing blend of ancient and hypermodern.

as it may be considered as discourteous to look straight down into the Imperial Palace.” shares Jean-Michel Gathy who leads his team to plan scrupulously and strike a balance between the pursuit of aesthetics and the preservation of culture and respect for traditions. The 6-meter high ceiling and cosy nooks and crannies provide capacious space for the reception, while the colour theme of gold and black delivers a subtle and warm welcoming atmosphere to Four Seasons Hotel Tokyo at Otemachi. Continued >>

To replicate the Japanese aesthetic, Jean-Michel Gathy has personally curated a defining art collection to celebrate the distinctive craftsmanship and artistry, which embodies the traditional foundations of the country. Distinct examples can be found in the combination of the Japanese floral art Ikebana, hanging natural fiber/fabric artwork and the timber panel featured at the entrance to awaken the overriding strength of connection between east and west. The Art of the Reception Board the lift to the reception lobby on the 39th-floor where an extraordinary view is revealed through a glass curtain wall fronted by a rock installation on a shallow pond. “To truly respect the tradition and interpret the tranquility of Japan, the water feature serves as a buffer area to deflect guests’ eyeballs

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On the top six floors of the new 39-storey tower + 2 additional floors (Ground Floor and 3rd Floor) adjacent to the Imperial Palace–the capital’s literal and figurative heart, Four Seasons Hotel Tokyo at Otemachi will be a restful haven for travellers delivering a new level of luxury experiences at the city’s latest sky-high social scene. The hotel will feature 193 well-appointed guest rooms and suites, a prestigious spa sanctuary and a 20-metre pool on the highest floor as well as four distinct F&B concepts.

project without arrogance or a sense of overbearing. We aim to ignite the feeling of a home away from home with an inviting, warm and welcoming atmosphere in the most dynamic city” comments Jean-Michel Gathy and Keiko Tsuchiya, the Japanese interior designer at Denniston.

Jean-Michel Gathy

The links between contemporary West and the traditions of Japan have contributed to the reception area where guests can discover the hidden details before experiencing the dynamism of Tokyo. In response to the Four Seasons’ core value of “East meets West”, the Japanese calligraphy with the meaning of “season” is harmoniously blended in a typical European pendant chandelier and ingeniously displayed on the bottom part of the dome. The Japanese Zen garden subtly sculpted and reflected on a 3-dimensional wall by the artist Pongsatat Uaiklan (Dong) sits behind an elegant Italian cat-leg cabinet decorated with Japanese blocks. Rooms with Flowing Fabric Art Distinct Japanese touches immerse guests in the local landscape, the flowing and multidimensional design can be found throughout the 193 guest rooms at Four Seasons Hotel Tokyo at Otemachi. Blending the art to the room flawlessly, Jean-Michel Gathy appointed the Japanese award-winning photographer Namiko Kitaura to capture the bespoke fabric artwork displayed as the backdrop in each guest room. All rooms and suites are tailored for intimacy with an innovative open-plan layout. The sophisticated Japanese aesthetic flows through the interiors which are illuminated by natural light during the day and with bespoke modern light fixtures to reflect the after-dark glamour of Tokyo. Celebratory Spaces to Dream Celebrating an authentic wedding in the heart of Tokyo at Four Seasons Hotel Tokyo at Otemachi, the ballroom and the function rooms adjacent to the chapel promise magical settings for every moment of celebrations. Natural light and elegant décor at the chapel invoke an ambience of romance and peace with distinctive European touches. Incorporating private rooms for the bride and officiant, and offering

seamless connectivity to the Ballroom Foyer, Grand Ballroom and each of the smaller function rooms, the Chapel can host not only the ceremony but all other types of wedding events, from intimate family brunches to gala receptions. The Grand Ballroom’s windows draw natural light into the spacious interior. The chandeliers and cascading lights without concrete shapes echo the beauty of nature and evoke the contemporary transition of Japanese culture. Jean-Michel Gathy shares his vision for the project “Inspired by the hotel name - Four Seasons, we are trying to reflect the essence of traditional literature and poetry – Flow of the Seasons.” THE SPA and pool embody relaxation Jean-Michel Gathy applies his deft touch to create a serene sanctuary for THE SPA at Four Seasons Hotel Tokyo at Otemachi with the selection of a gentle and relaxing colour tone. The massive 3D natural fiber or fabric art installations in the spa lobby and pool area billow and sweep outward as if caught in a gust of wind, which offer a sanctuary of tranquility amidst bustling Tokyo for a journey of rejuvenation, relaxation and the pursuit of wellbeing. Jean-Michel Gathy proudly leads his team to interpret the luxury brand DNA of Four Seasons with great respect to the culture and tradition of the country while celebrating the cutting-edge creativity and contemporary design ethos of Tokyo as a dynamic city. JeanMichel Gathy continues his innovative design inspiration which draws upon aspects of the country’s rich culture to the brand and his previous completion - Four Seasons Hotel Bangkok at Chao Phraya River will also open on 1st October 2020. Visit denniston.com.my for more information on Denniston or Principal Designer Jean-Michel Gathy.

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ELITE Temperature: Each Elite system has a dual temperature compartment managed separately from 6 to 18°C (from 43 to 64°F) in order to serve both red and white wines. Cooling system: By refrigerator compressor. Volumes: 1 or 3 configurable volumes with touch screen key display. Display: Each position has an LCD graphic touch screen interactive display to monitor the dispenser’s functions. A central LCD graphic screen supplies general information. Colours and Finishings: In addition to the Classic stainless steel finish, or available in any RAL colour (www.ralcolor.com). Lighting: Double LED. Light intensity can be set; it changes according to different functions. Environment Control: A junction box performs a check on all external environment conditions (temperature, pressure, humidity) in order to auto-adjust the dispenser’s efficiency. This guarantees increased precision of pouring and better functionality of the refrigeration system. Use and System Activation: Available for back bar, or with wine card services for a self-service environment. Integration: EPoS integration possible, Apps for

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PROJECT

The Slieve Donard Resort & Spa, NORTHERN IRELAND, COMPLETES £550,000 SPA REFURBISHMENT The Slieve Donard Resort & Spa has announced the completion of a £550,000 renovation of its award winning spa. The investment programme, which started in January, includes the introduction of a double-treatment room, a private relaxation room for small groups and a shared relaxation room. As part of the enhancements, the sauna, steam room and swimming pool have been refurbished, the changing rooms have been updated and the treatment rooms and décor have been refreshed.

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Michael Weston, General Manager of the Slieve Donard Resort & Spa said: “We are delighted to have completed our most recent renovation programme which has seen £550,000 spent on The Spa as Slieve Donard. The work began in January and we are confident that the enhancements will help provide an even more enjoyable experience. We have also implemented a number of new procedures and our guests can rest assured in the knowledge that we are operating safely in the current climate.

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“We are proud that our spa is considered to be one of the best in Ireland and I am confident that this renovation will raise the bar even higher. It is investment like this, combined with our firstclass service and facilities, extensive treatment portfolio and our stunning setting, boasting views from the pool of the beach and the Mourne Mountains, that has enabled us to pick up prestigious awards and helps to ensure that the Slieve Donard Resort remains a popular choice with guests wishing to relax, restore and rejuvenate.” For more information on hygiene and social distancing protocols taking place at The Spa at Slieve Donard and Hastings Hotels’ ‘Peace of Mind’ policy, please visit: www.hastingshotels.com/slieve-donard-spa/Home.html The Slieve Donard Resort & Spa (hastingshotels.com ; 028 4372 1066) offers rooms from £65 per person on a B&B Basis.

JURA CHAMPIONS DESIGN WITH THE ENA 8 Pioneering Swiss manufacturer JURA, the only brand in the world to focus solely on premium bean-to-cup coffee machines, has once again proven its expertise in achieving the perfect coffee with the premium ENA 8. Designed to equip any luxury hotel establishment, the ENA 8 provides the perfect wakeup call with the aroma of freshly ground coffee. JURA believes that you shouldn’t comp compromise on the quality of the coffee you enjoy, and this new addition to the range of domestic coffee machines is no exception to that rule. Developed in Switzerland by a team of 70 engineers, the ENA 8 stands out from the crowd with its innovative technological and design features; not only is it the brand’s first compact machine to feature a VC brewing unit, which ensures careful and controlled flow of coffee, but it also presents JURA’s first round water tank, elegantly embossed and taking inspiration from luxury crystal glass decanters. What’s more, this machine offers a choice of 10 expertly made specialities, always ffreshly ground and extracted at just the touch of a button, from the classic espresso, to long coffee creations such as a latte macchiato. Just like JURA’s global ambassador Roger Federer, the ENA 8 embodies the idea of the perfect serve; thanks to its patented Pulse Extraction Process (P.E.P.®), the new model guarantees the perfect coffee every time. To achieve this, water is precisely pulsed through finely ground coffee at short intervals allowing maximum flavour to be teased out. For incredibly simple operation, the ENA 8 has a 2.8” high resolution colour touchscreen to choose and customise your coffee, so p individual preferences can be easily saved and accessed. To make things simpler still, it can also be operated wirelessly via the JURA Coffee App using a smart phone or tablet device, from the comfort of your bed, sofa or desk.

ENA 8 by JURA With style as well as substance, the compact machine, which is only 27cm wide, 32.3cm high and 44.5cm deep, has been designed to comfortably ﬁt inside the home. The ENA 8, which is stocked in JURA Store London, John Lewis and Harrods, is available in Metropolitan Black, Nordic White, Sunset Red (all with an RRP £975) and Massive Aluminium (RRP £1,445). For further information, please visit uk.jura.com uk.jura.com, jura-ena.com or visit the Flagship Store at 148 Marylebone Road, London, NW1 5PN

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PROJECT NEWS

DMA AND DOMINVS GROUP CELEBRATE PLANNING WIN FOR NEW HOTEL IN CENTRAL YORK CONSERVATION AREA Dexter Moren Associates (DMA) has won planning consent for a new high-quality hotel at the heart of York’s Central Historic Core conservation area for client Dominvs Group. The 132-bedroom hotel, near the landmark Clifford’s Tower, will feature a restaurant facing out onto the busy Piccadilly thoroughfare, becoming part of the Castle Regeneration Area.

COMPLETION OF DMADESIGNED HAMPTON BY HILTON ADDS GOLDEN ELEGANCE TO EALING SUBURB Hospitality design expert Dexter Moren Associates (DMA) has announced the completion of the new Hampton by Hilton on the Uxbridge Road in Ealing, close to the planned Crossrail station. Designed by DMA with a sympathetic exterior of soft autumn shades, the new hotel replaces two tired 1960s office buildings and features 181 guest rooms, as well as bar and restaurant fronting onto a generous boulevard-style public realm.

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Mark Wood, Partner at DMA, says: “This project continues DMA’s experience in delivering the Hilton Hampton brand, following the successful completion and opening of our 297-bed Hampton by Hilton London Waterloo. This latest development, located bordering a leafy conservation area along the bustling Uxbridge Road, will help reinvigorate the area with a high-quality, elegant design and engaging streetscape.” The nine-storey hotel is unified using a reconstituted stone frame incorporating an infill of three colours of zinc “fish tail” shingles. The combination of colours creates a subtle gradation of autumnal shades, similar in colour and tone to London stock bricks, and references the green open spaces of Ealing and the immediate context. The buildings are stepped back from one another to open out the landscaped area at the front and provide increased visual interest.

To the rear, DMA’s attentive design has reduced the massing and impact on properties to the south by stepping the building back four times, whilst flat roofs will feature sedum planting to promote increased biodiversity. As a car-free development, the old, uninviting hard standing previously used for car-parking space has been transformed into a new high-quality boulevard, with refined paving and additional trees. The restaurant will face on to this generous landscaped public realm with an outdoor seating area, enriching the atmosphere and activity along the high street. DMA worked on a unified design for the two original plots, 109 and 111 Uxbridge Road, which were purchased separately and subject to two separate planning submissions, granted in 2014 and 2015. Work started on site in May 2018, with DMA working closely with main contractor MB McNamara Construction on the delivery of the project - this proved particularly important towards the latter stages of the project due to COVID-19-imposed site restrictions.

DMA’s concept for the façade interprets a contemporary approach to York’s vernacular architecture, particularly referencing the area’s detailed window and shop front designs. The use of brick solidifies the relationship between the hotel and the townscape, as red brick is a predominant material in the area, as well as establishing a link from the present day to the historic fabric of the city. Thanks to the use of different bonds and shadow gaps, the brick creates a coherent yet varied design, articulating and defining different aspects of the hotel’s elevation. Scale and massing were key issues, leading to the new hotel being ‘divided’ into two volumes. The higher side faces towards Piccadilly and reflects its larger building typologies, whilst the lower end of the volume sits comfortably with the more intimate scale of Walmgate and ensures that the hotel is subservient to the Grade I listed St Denys’ Church. The top floor and roofline are angled facing Piccadilly, echoing York’s varied roofscape, but stepped back, simple and unchallenging facing the church. A new public realm provides an important element to hotel’s setting facing Piccadilly, giving an open and welcoming first impression, and includes new trees and planters with seating to create a wider pedestrian friendly area. It has been estimated that the proposed hotel will create between 50 and 70 full- and part-time jobs during construction and once in operation.