Introduction Customer References by Industry Customer References by Alphabetical Order
© 2014 SAP SE or an SAP affiliate company. All rights reserved.
SAP® Business Suite powered by SAP HANA®
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Drive Real-time Business with SAP® Business Suite powered by SAP HANA® These days, simply maintaining a portfolio of products and services is not enough. Globalization has intensified competition in a hyperconnected world, requiring businesses to innovate with intelligence and move at breakneck speed while always making the right business decisions. Changes happen in real time, so businesses need to respond immediately within shorter decision windows to quickly deliver value to customers. To stay competitive, businesses must now predict, simulate, plan, execute, analyze, and course correct – all in real time. No matter your industry, SAP® Business Suite powered by SAP HANA® can help you drive your entire business in real time with a solid foundation for business innovation, much simpler IT with choice of deployment models – on premise, cloud, or hybrid – and a personalized user experience across every line of business.
With SAP Business Suite powered by SAP HANA, you can: Drive innovative business processes and invent new business models by leveraging real-time applications Accelerate mission-critical business processes with unprecedented performance Simplify IT and reduce total cost of ownership by combining transactions and analytics on a single in-memory computing platform Allow instant insight and action with a personalized, responsive, and simple user experience across lines of business, tasks, and devices Streamline expansion with flexible deployment models – on premise, cloud, or hybrid – supported by SAP and its large partner network
www.sap.com/suiteonhana
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Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Making Real-Time Business a Reality for 1,200 Customers and Growing With over 40 years of experience helping businesses run better, SAP launched SAP Business Suite powered by SAP HANA in January of 2013. With it, SAP made history by bringing transactions and analytics together into a single in-memory platform, helping businesses make real-time business a reality across industries and lines of business.
Find out how you can start driving innovation, responsiveness, and simplicity across your company and beyond. Join the 1,200 companies and counting that are making their real-time business a reality with SAP Business Suite powered by SAP HANA.
There’s no question that the SAP HANA platform will help you do business faster than ever before. But the true power of SAP Business Suite powered by SAP HANA is that it serves as a foundation for business innovation for deriving new competitive differentiation. Scenarios such as predictive maintenance, real-time financial close cycles, real-time materials resource planning, one-on-one marketing, personalized healthcare, and more are now possible.
www.sap.com/suiteonhana
3 / 31
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Customer References by Industry Consumer
Discrete Manufacturing
Financial Services 25
06
Avon Cycles Limited
14 GĂźdel Group AG
07
Beiersdorf AG
15 JOSKIN Group
08
Florida Crystals Corporation
Eureko Sigorta
16 KAESER KOMPRESSOREN SE
Public Services
17 Schaidt Innovations GmbH &
26
Fire & Rescue, New South Wales
28
Kardinal Schwarzenberg'sches Krankenhaus
09
HiMedia Laboratories Pvt. Ltd.
10
Home Shopping Europe GmbH
Energy & Natural Resources
11
neckermann.at GmbH
19 Bayer MaterialScience AG
12
Royal Swaziland Sugar Corporation
20
MVV Energie AG
Services
22
Pacific Drilling S.A.
29
Deutscher FuĂ&#x;ball-Bund
USHA International Limited
24 Savannah Cement Limited
31
Hidrovias do Brasil
13
Co. KG
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Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Customer References by Alphabetical Order 06
Avon Cycles Limited
14
Güdel Group AG
20
MVV Energie AG
19
Bayer MaterialScience AG
31
Hidrovias do Brasil
11
neckermann.at GmbH
07
Beiersdorf AG
09
HiMedia Laboratories Pvt. Ltd.
22
Pacific Drilling S.A.
29
Deutscher Fußball-Bund
10
Home Shopping Europe GmbH
12
Royal Swaziland Sugar Corporation
25
Eureko Sigorta
15
JOSKIN Group
24
Savannah Cement Limited
26
Fire & Rescue, New South Wales
16
KAESER KOMPRESSOREN SE
17
Schaidt Innovations GmbH & Co. KG
28 08
Florida Crystals Corporation
Kardinal Schwarzenberg'sches Krankenhaus
13
USHA International Limited
5 / 31
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Avon Cycles: Achieving Business Agility with SAP® Business Suite powered by SAP HANA® Company Avon Cycles Limited Headquarters Ludhiana, Punjab, India Industry Consumer products Products and Services Bicycles, bicycle parts, electric bikes, and fitness equipment and accessories Employees 1,500 Revenue Rs 4.21 billion (US$89.4 million) Web Site www.avoncycles.com Partner vCentric Technologies Pvt. Ltd. www.vcentric.com HP www.hp.com
Top objectives Leverage the business value of large and growing data volumes Manage data for 360 cycle components and 200 models with an average of three sizes per model and three colors per size Accelerate operations in key business areas such as sales, supply chain, and procurement Provide differentiating customer value by maintaining high service levels Resolution Worked with vCentric Technologies to migrate SAP® Business Suite applications to the SAP HANA® platform Replaced an Oracle database with SAP HANA with hardware partner HP Key benefits Better control of the supply chain with faster material requirements planning (MRP) runtimes, resulting in reduced inventory levels Ability to provide stakeholders with real-time actionable data Greater focus on performance excellence Improvement in productivity and faster decision making More-efficient service for customers, vendors, and other stakeholders
“The migration of our SAP Business Suite applications to SAP HANA is an important milestone in our IT strategy. We are confident this will align with our business growth plans and play a key role in overall success. The collaboration between the Avon Cycles team, our partner vCentric, and SAP was outstanding.” Onkar Singh Pahwa, Managing Director, Avon Cycles Limited
6 / 31
50% Faster MRP runtimes
80% Reduction in backup and restoration requirements achieved without any downtime
45% Faster execution of business operations
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Beiersdorf AG: Achieving Global Market Share Analysis with SAP® Demand Signal Management Company Beiersdorf AG Headquarters Hamburg, Germany Industry Consumer products Products and Services Personal care, skin care, and beauty products Employees 16,500 Revenue €6.14 billion Web Site www.beiersdorf.com
Objectives Increase the return on investment for external market research data through more-effective and streamlined usage Calculate and report market share and sales globally across countries and product categories Facilitate external mass data governance Resolution Enabled global market share reporting using the SAP® Demand Signal Management application Planned to integrate approximately 200 market research databases across 10 product categories and 20 countries Benefits Extensive insight into local and global market share development, brand health, and overall market competition Greater effectiveness across the relevant business units, thanks to enterprise-wide usage of market research data Simplified administration, reporting, and distribution of external market data throughout the company
“With SAP Demand Signal Management, we have achieved leading-edge analysis with more effective use of market data.” Andrew Chapman, Global Processes and Application Solutions, Beiersdorf Shared Services GmbH, part of Beiersdorf AG
7 / 31
Insight Into local and global market share development, brand health, and overall market competition
Efficacy Across the relevant business units, thanks to enterprise-wide usage of market research data
Simplicity Of administration, reporting, and distribution of external market data throughout the company
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Florida Crystals: Sweetening Business Processes with SAP® Business Suite powered by SAP HANA® Company Florida Crystals Corporation Headquarters West Palm Beach, Florida Industry Consumer products Products and Services Cane and agave sugar grown and produced in the United States Employees 2,200 Revenue US$462 million Web Site www.floridacrystals.com Partner Virtustream SAP® Consulting organization
Business challenges Consolidate data from heterogeneous systems at geographically dispersed sugar companies acquired by Florida Crystals Use technology to support ordinary business requirements and manage the challenges related to a growth-by-acquisition strategy Gain value from the migration to a cloud-based IT infrastructure Technical implementation Implemented SAP ERP powered by SAP HANA® and the SAP Business Warehouse application powered by SAP HANA Leveraged the SAP HANA Enterprise Cloud service with help from technology partner Virtustream Key benefits Reduced costs and improved efficiency throughout the supply chain Allowed the workforce to devote more time to data analysis and less time to running data transactions Enabled real-time access to petabyte-scale data for accelerated business decisions
“SAP HANA isn’t just in-memory technology, it’s a new frontier. How long has it been since IT allowed you to go as fast as you can go? That’s what SAP HANA brings to the table.” Don Wiittington, Vice President and CIO, Florida Crystals Corporation
8 / 31
1st Live customer with SAP ERP powered by SAP HANA and SAP HANA Enterprise Cloud
Up to 97% Performance improvement for key business processes
3 days To migrate data to the cloud environment using the SAP HANA Enterprise Cloud service
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Embracing Business Success in Real Time with SAP® Business Suite powered by SAP HANA® Company HiMedia Laboratories Pvt. Ltd. Headquarters Mumbai, Maharashtra, India Industry Life sciences Employees 500 Revenue Rs 5 billion (US$80 million) Web Site www.himedialabs.com Partner vCentric Technologies Private Limited www.vcentric.com
Top objectives Increase control over growing Big Data to improve business decisions Manage data for 28,000 biotechnology stockkeeping units in the fields of microbiology, molecular biology, animal cell cultures, plant tissue cultures, and lab ware for laboratory chemicals Accelerate report generation and analysis with real-time data Resolution Migrated SAP® Business Suite applications to the SAP HANA® platform to support a real-time data environment Implemented the SAP HANA database on a DELL system and completed the migration within six weeks Deployed SAP HANA Live offerings as part of a long-term analytics strategy Key benefits Better access to real-time data and faster analytics with SAP HANA Live Improvement in on-time deliveries with a superior user experience Support for next-generation business operations Faster, more effective and proactive decision making and greater productivity with real-time, actionable data
“SAP Business Suite powered by SAP HANA has added speed to our decision making with real-time analytics. We are reaping huge benefits, thanks to vCentric, SAP, the HiMedia IT team, and their fast and flawless implementation of SAP HANA.” Saroj Warke, Director of IT, HiMedia Laboratories Pvt. Ltd.
9 / 31
80% Faster report execution, saving lots of time for users and managers
80% Faster material requirements planning
50% Faster production planning operations
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
HSE24: Positively Influencing Customer Buying Behavior with Better Analytics Software and SAP HANA® Company Home Shopping Europe GmbH (HSE24) Headquarters Ismaning, Germany Industry Retail Products and Services Fashion, jewelry, beauty and home products Employees Approximately 2,900 (including external call center and logistics personnel)
The company’s top objectives Become a world-class customer sales and service organization Reduce customer mail order returns React to demand in real time The resolution Deployed SAP® Predictive Analysis software and the SAP Audience Discovery and Targeting analytic application powered by SAP HANA® Established a plan to migrate the SAP Customer Relationship Management application to SAP HANA as the second phase of the SAP HANA implementation project
The key benefits 360-degree view of customer information, helping ensure more focused, targeted campaigns and customer interactions Instant access to all customer data, enabling marketers to take appropriate measures toward reducing return rates Meaningful customer interactions, helping create offers that are relevant to consumers and more accurately reflect unique demands
Revenue €515 million (2012)
Real-time Aggregation of customer data that provides a complete view of every customer
Meaningful Customer interaction that is more powerful and effective
Targeted Marketing campaigns that focus on unique customer segments
Relevant Offers that more accurately address customer demands
Web Site www.hse24.de
“With saw an opportunity with SAP HANA to influence our customers’ buying behavior and reduce product return rates. Each year over 11.5 million HSE24 parcels are sent out to 1.5 million customers. As a mail-order business, we estimate that decreasing our return rate by only 1% could lead to a seven-digit euro savings on the bottom line.” Michael Kuenzel, VP of IT, Home Shopping Europe GmbH (HSE24)
10 / 31
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Analyzing Big Data and Buying Trends with SAP® Business Suite powered by SAP HANA® Company neckermann.at GmbH Headquarters Graz, Austria Industry Retail Products and Services Online and mail-order retailer for clothing, electronics, furniture, accessories, and more Employees 100 Web Site www.neckermann.at Partner Imtech ICT Austria GmbH www.imtech-ict.at
Objectives Increase performance for core finance and controlling processes Simplify IT landscape and operations for lower total cost of ownership and greater simplicity Build a future-proof IT platform to enable real-time analytics and personalized consumer interactions Why SAP Migrated two instances of the SAP® ERP application from the former parent company to an Imtech ICT Austria data center after a buyout Performed an SAP ERP upgrade and migrated to the SAP HANA® platform Engaged Imtech ICT Austria to lead the ramp-up and to host SAP HANA on a dedicated Cisco server Planned to migrate other SAP Business Suite applications to SAP HANA Benefits Long-standing and trusted relationship involving successful implementations and management of SAP software Broad expertise ranging from overall IT infrastructure to enterprise resource planning (ERP) systems Extensive experience with SAP HANA Full-service support from implementation to operations and hosting
“We are very pleased with SAP ERP powered by SAP HANA and with the hosting services of our partner Imtech ICT Austria. We now have a state-of-the-art IT platform for our core business processes and for advanced analytics that will enable us to grow and provide customers with a great shopping experience.” Thomas Theofilu, Director of IT and Business Organization, neckermann.at GmbH
11 / 31
Higher End-user satisfaction with substantial performance improvements of core finance and controlling processes
Simpler IT landscape and IT operations
Real-time Predictive and Big Data analytics to better anticipate changing consumer behavior and market conditions and integrate that into e-commerce processes
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
RSSC: Driving Savings, Efficiency, and Innovation with SAP® Business Suite powered by SAP HANA® Company Royal Swaziland Sugar Corporation (RSSC) Headquarters Simunye, Swaziland Industry Consumer products Products and Services Production of sugar and ethanol Employees 3,500 Web Site www.rssc.co.sz
Objectives Launch an integrated, state-of-the-art IT platform to drive innovation, process efficiencies, and IT agility Better manage the business using real-time analytics and quickly identifying over expenditure Why SAP In a comparison with Oracle and Microsoft, SAP was best able to execute and deliver on business requirements with minimal customization SAP® Business Suite powered by SAP HANA® can deliver on business requirements for the future Rapid-deployment solutions from SAP enable a quick and costeffective implementation of the new IT platform Expected benefits Acceleration of the planning process from two weeks to a few hours Accurate calculations of the amount of sugar cane and water required for the factory, saving up to E 1 million (€75,794) per day More time and resources spent on innovation and less on “keeping the lights on”
Partner SAP® Consulting organization
Accuracy When calculating production resources required for the factory
Savings Of up to €75,794 per day, thanks to better management of raw materials like sugar cane and water
Efficiency With more streamlined processes in operational areas like procurement and HR
Innovation “SAP as a company stood out from an innovation and cost standpoint and because of its global presence. From a technology platform perspective, SAP Business Suite powered by SAP HANA could deliver on RSSC’s requirements for the future.” Rob Coombe, Group IT Manager, Royal Swaziland Sugar Corporation (RSSC)
12 / 31
When more time and resources are shifted from basic operations maintenance to strategy and innovation
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
USHA International Takes Business Insight to Unprecedented Levels with SAP HANA速
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Public Services
Services
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Güdel Group AG: Harmonizing Processes Groupwide with SAP® ERP powered by SAP HANA® Company Güdel Group AG Headquarters Langenthal, Switzerland Industry Industrial machinery and components Products and Services Products and solutions in linear drive technology for numerous industries Employees 1,050 Revenue SFR 350 million Web Site www.gudel.com Partner itelligence AG www.itelligence.ag
Objectives Standardize business processes across the group on one common enterprise resource planning (ERP) platform Better manage and grow the business with instant access to information at the group level Improve the delivery of multicompany engineer-to-order projects Why SAP Only company with a simple and modern ERP system running on an in-memory platform capable of handling both transactional and reporting workloads State-of-the-art ERP platform enabling new business models Availability of an industry-specific best-practice template, it.manufacturing, by SAP partner itelligence, to expedite the launch of the new SAP HANA platform Benefits Increased transparency through more-timely and detailed reports in areas like order entry Enabled a more proactive and consistent delivery of multicompany engineer-to-order projects Lowered total cost of ownership and increased system performance through consolidation of all ERP and reporting systems in one ERP instance
“SAP ERP powered by SAP HANA was the perfect fit for our growing company. It provides the foundation to harmonize processes and efficiently manage group operations, supports our project business, and enables real-time insight through powerful, user-friendly reporting with SAP HANA Live offerings.” Martin Knuchel, CIO, Güdel Group AG
14 / 31
Transparent More-timely and detailed insight
Consistent Project and performance delivery
Innovative Foundation for business improvements
Economical Deployment and maintenance
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
JOSKIN: Accelerating Global Expansion with SAP® Business Suite powered by SAP HANA® Company JOSKIN Group Headquarters Soumagne, Belgium Industry Automotive Products and Services Manufacturer of agricultural trailers and tools Employees 790 Revenue €107 million Web Site www.joskin.com Partner SOA People www.soapeople.com
Top objectives Constantly develop product lines to propose the widest range of agricultural transport material possible Control all strategic phases of the production chain and continuously improve them with skills developed in-house Expand globally while improving customer service Resolution Migrated SAP® Business Suite applications to the SAP HANA® platform to speed financial, production, sales and service, and aftersales processes Chose SAP HANA Live offerings for SAP Business Suite to quickly jump-start real-time analytics and reporting Completed the migration in just 10 weeks and without disruption to the business with support from the SAP Services organization Key benefits Ad-hoc financial information provided in less than a few seconds, allowing a faster and smoother financial closing period Better customer service with real-time information on the farmer's equipment and bill of materials (BOM)
102x Faster general ledger, accounts payable, and accounts receivable line-item reporting (from up to 1 hour to seconds)
7x Faster material resource planning run
6x Smaller database
1,721x Faster daily production control report
"Every agricultural machine is unique. When answering customer requests, it is of utmost importance that we have an exact view of the individual machine, the farmer’s equipment, and the BOM. Thanks to SAP HANA, we can now visualize the customer’s install base in a second and respond with the customer still on the phone.“ Michel Desfawes, CIO, JOSKIN Group
15 / 31
7.5x Faster backups (5 hours to 40 minutes)
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
KAESER: Transforming Operations with SAP® Business Suite powered by SAP HANA® Company KAESER KOMPRESSOREN SE Headquarters Coburg, Germany Industry Industrial machinery and components Products and Services Compressed air systems and compressed air consulting services Employees 4,400 Revenue €600 million (2012) Web Site www.kaeser.com Partner SAP® Consulting organization
Objectives Create an innovative IT environment that supports the move toward a solution-provider business model Enhance existing business processes and leverage the power of Big Data and predictive maintenance to become more proactive, customer oriented, and competitive Leverage the SAP HANA® platform to transform and simplify the entire SAP solution landscape Technical implementation Successful migration of the SAP Customer Relationship Management (SAP CRM) application to SAP HANA in just 2.5 months and with just 1.5 days of downtime Great collaboration with SAP during all phases of the project Future plans Launch predictive maintenance capabilities with a custom solution based on SAP CRM powered by SAP HANA to step up customer service Migrate all SAP Business Suite applications, such as the SAP ERP, SAP Supply Chain Management, and SAP Business Warehouse applications, to SAP HANA Deploy SAP CRM powered by SAP HANA in the cloud with other cloud offerings like the SAP Jam™ social software platform to enable a mobile and social CRM strategy
“We will leverage the full power of SAP HANA to enhance existing business processes, introduce entirely new ones, and reduce total cost of ownership. We are off to a very good start with the smooth and fast migration of SAP CRM to SAP HANA, which will be followed by other SAP Business Suite applications and custom solutions.” Falko Lameter , CIO, KAESER KOMPRESSOREN SE
16 / 31
Successful Successful and smooth production launch of SAP CRM powered by SAP HANA
Faster Five times faster database response times
Simpler Simpler and more agile IT landscape and business processes
Solid Foundation for predictive maintenance
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Schaidt Innovations: Fast Start with SAP® ERP powered by SAP HANA®, Deployed in the Cloud Company Schaidt Innovations GmbH & Co. KG Headquarters Wörth, Germany Industry Automotive Products and Services Development, production, and sales of electronic parts for the automotive and high-tech industries Employees 530 Web Site www.sc-innovations.de Partner SAP® Consulting organization
Objectives Get a newly launched manufacturing business up and running on an enterprise resource planning (ERP) system in a very short time with no up-front investment Support the transformation from a contract manufacturing business to an independent manufacturing business Why SAP SAP ERP powered by SAP HANA® – a scalable, state-of-the-art application that can be managed in a cloud environment with the SAP HANA Enterprise Cloud service SAP ERP for Manufacturing rapid-deployment solution offering a fast and affordable deployment that follows industry-specific best practices Familiarity with the SAP software systems in use at the former parent company, providing a similar work environment at the new manufacturing startup and the contract manufacturing business Benefits Went live after just four weeks, registering and invoicing the first production just one week thereafter Allows more focus on the core manufacturing business, which can grow at its own pace Provides a solid basis for enhancing processes and expanding the business
“We were looking for a state-of-the-art ERP solution that could get us up and running very fast with no up-front investment and would enable us to grow at our own pace. We got this through the unique combination of SAP ERP powered by SAP HANA deployed using an SAP Rapid Deployment solution in a fully managed cloud environment with SAP HANA Enterprise Cloud.” Martin Haas, Managing Director, Schaidt Innovations GmbH & Co. KG 17 / 31
Fast Deployment, going live in just four weeks
Complete ERP manufacturing solution, covering production planning, materials management, financials, and sales
Scalable IT infrastructure to support company growth
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Schaidt Achieves a Complete Manufacturing Solution with SAP速 ERP powered by SAP HANA速
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Public Services
Services
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Enabling Real-Time Business with SAP HANA® and SAP® MaxAttention™ Company Bayer MaterialScience AG Headquarters Leverkusen, Germany Industry Chemicals Products and Services Polymers, coatings, adhesives, sealants, and more Employees 14,500 Revenue €11.5 billion Web Site www.materialscience.bayer.com
Top objectives Speed up performance of the SAP® Customer Relationship Management (SAP CRM) application and empower users with realtime insights Analyze the performance of core business processes to save time, reduce costs, and keep SAP solutions running optimally Resolution Leveraged the SAP MaxAttention™ offering for a safe and nondisruptive deployment Worked with experts from the SAP MaxAttention services team for tailored project support Leveraged the SAP Business Process Performance Optimization service to optimize performance-critical process steps Successfully deployed SAP CRM powered by SAP HANA® Key benefits Real-time analysis and reporting for smarter, faster business decisions Faster business processes for increased business-user productivity and higher end-user satisfaction
“The SAP HANA migration project was perfectly supported by SAP MaxAttention, which has proven to be a strategic asset for BMS, allowing us to boost the performance of key applications by 20% to 30% on average, just to name one example.” Jan Prigge, Head of Commercial Solutions, Bayer MaterialScience AG
19 / 31
20X Search performance boost due to SAP HANA
49% Complaint processing performance
20%–30% Average performance boost on key applications
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
MVV Energie: Accelerating Business Growth with SAP® CRM powered by SAP HANA® Company MVV Energie AG Location Mannheim, Germany Industry Utilities – energy Products and Services Electricity, gas, water Employees 5,500 Revenue €4 billion Web Site www.mvv-energie.de Partners Sovanta www.sovanta.com crm consulting AG www.crm-consulting-ag.de BearingPoint www.bearingpoint.com
Business challenges • Develop the business rapidly by increasing sales and profit margin while cutting costs • Provide customers with a full-service package in a highly competitive and volatile energy market • Optimize sales and enable predictive capabilities using large volumes of data from various sources like weather reports and smart meters Technical implementation • Deployed SAP® CRM powered by SAP HANA® • Covered mobile application, sales and presales processes, and customer relationship management (CRM) analytic functions in the first phase of the project
Lower Processing costs
Fewer Systems required
Higher Sales and profit margin
Key benefits • Reduced processing costs with integrated, holistic sales management • Allowed real-time access to all sales-relevant information • Enabled business users to analyze consumption patterns in real-time as a basis for product offerings and marketing activities • Increased competitiveness in the business-to-business segment through a mobile sales force, a customer-specific offer process, and optimized management of sales opportunities • Reduced IT costs by harmonizing the system landscape
“We want continued growth year over year. This is what we expect on the revenue side as a key benefit of our project to run SAP CRM powered by SAP HANA. We think we can sell better now that our sales representatives can show energy-service scenarios using actual, real-time data on their mobile devices rather than relying on PowerPoint presentations.” Bernhard Schumacher, Head of Sales Division, MVV Energie AG
20 / 31
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Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
MVV Energie Realizes Real-Time Business and a Competitive Edge with SAP HANA速
21 / 31
Public Services
Services
Introduction
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Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Pacific Drilling: Doubling Revenue and Driving Innovation with SAP® ERP powered by SAP HANA® Company Pacific Drilling S.A. Headquarters Houston, Texas Industry Oil and gas Products and Services Ultra-deep water drilling Employees 1,200 Revenue US$638 million Web Site www.pacificdrilling.com Partners SAP® Services organization Hewlett-Packard Company Deloitte Capgemini S.A
Business challenges Managing IT across regions, including remote offshore drilling sites Moving from a reactive to proactive management style, with a focus on performance management Looking at doubling company size and revenue within the next five years Technical implementation Migrated the SAP® ERP application to the SAP HANA® platform in just 60 days Significantly reduced database size and data footprint Deployed SAP HANA Live offerings for SAP ERP to enable realtime operational reporting Key benefits Real-time performance management and faster key processes for material requirements planning (MRP) and payroll New enterprise dashboard created for the CEO Innovation platform, accelerating time-to-value cycles and offering new possibilities like predictive maintenance Lower total cost of ownership with a single platform for transactions and analysis
“SAP has been critical to our success thus far, and SAP Business Suite powered by SAP HANA will be even more important to our success going forward as we move from a transactional-based business to a real-time, performance-driven business.” Coy Wright, Vice President of IT, Pacific Drilling S.A.
22 / 31
2 months To go live with SAP Business Suite powered by SAP HANA after the proof of concept
2x Increase in fleet size over next 3 years
3 projects in 1 Upgrade of the SAP ERP application plus hardware replacement, and laying the foundation for business intelligence
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Pacific Drilling Digs Deep in Data for Big Business Value with SAP HANA速
23 / 31
Financial Services
Public Services
Services
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Savannah Cement: Gaining Accuracy in Operational Reporting with SAP HANA® Company Savannah Cement Limited Headquarters Nairobi, Kenya Industry Mill products Products and Services Cement and raw materials
Employees 250 Web Site www.savannahcement.com Partner Sperkjet East Africa Limited (SEAl) www.seal.co.ke
Objectives Gain complete ownership of business processes Get real-time feedback when processing transactions to support corrective action Achieve competitive edge by being second in Africa to implement SAP® Business Suite powered by SAP HANA® Why SAP HANA Requisite foundation for setting up business intelligence software Platform for innovation to keep pace with future trends In-memory computing technology for vast improvement in database handling and functionality Why SEAl Adoption of the ASAP® methodology, which provides a road map for cost-effective, speedy implementation of SAP solutions Ability to deliver the solution within 4 months, giving Savannah Cement Limited a rapid return on investment Expertise to perform the first implementation of the SAP HANA platform in the region
“SAP HANA has changed our view of database management and greatly simplified tasks, giving our business a cutting-edge advantage and incomparable agility. Clearly to us, SAP HANA was built to keep the business running better.” Brian Wamwenje, IT Manager, Savannah Cement Limited
24 / 31
Accelerated Period closure reporting lead time by 75%–80% (from 8–10 days to 2 days)
Reduced Operational meetings from at least 3 each day to 1 per day
Optimized Business continuity and disaster recovery
Streamlined Basis administration
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Eureko Sigorta: Real-Time Data Analysis with SAP® Business Suite powered by SAP HANA® Company Eureko Sigorta, part of Achmea Headquarters Istanbul, Turkey Industry Insurance Products and Services Nonlife insurance Employees 574 Revenue €270 million Web Site www.eurekosigorta.com.tr Partner SAP® Services organization, Vizyoneks www.vizyoneks.com.tr
Top objectives Standardize financial reporting and reduce manual data handling Provide management with more flexible, varied, and in-depth reports Improve risk management and comply with global regulations
33%
Resolution Migrated SAP Business Suite applications to the SAP HANA® platform in just six months Deployed the SAP Financial Asset Management application to centralize investment management Leveraged electronic ledger management for Turkey Enabled SAP BusinessObjects™ business intelligence (BI) solutions on mobile devices for senior management
23%
Key benefits Profitability reports and analysis by policy, holder, distribution channel, line of business, product, and more Capacity for multiple languages, currencies, and regulatory standards Faster, more transparent financial transactions, increasing control, improving cost management, and accelerating financial closing
Faster tax reporting
“With SAP Business Suite powered by SAP HANA and SAP BusinessObjects BI solutions, we have real-time access to data and more flexible analytics. It allows us to use our time more effectively and focus more on our customers. Our goal is to increase operational efficiency and, in turn, customer satisfaction.” Semra Ensari, Finance and Risk Management Group Director, Eureko Sigorta
25 / 31
Faster monthly closing
Fewer general ledger accounts
>50%
83% Faster fixed asset processing
93.75% Faster reporting on aging and rediscount processes (from 2 working days to 1 hour)
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
Fire & Rescue NSW: Using SAP® Business Suite powered by SAP HANA® to Help Keep the State Safe Organization Fire & Rescue New South Wales (NSW) Headquarters Sydney, Australia Industry Public sector Products and Services Fire and rescue services Employees and Volunteers About 14,000 Web Site www.fire.nsw.gov.au
Top objectives Get the right people and equipment to the right place as quickly as possible to provide emergency services Standardize disparate sets of processes and applications among four agencies for people and equipment management Efficiently manage massive amounts of data in real time Resolution Introduced the SAP HANA® database for analysis of non-SAP data to speed up reports generated by the SAP® Business Warehouse application Replaced the Oracle RAC database in use with SAP HANA Implemented SAP Business Suite powered by SAP HANA and finished on schedule 12 weeks later Key benefits All the important information about people and equipment now in one place, accessible in real time via SAP HANA Production database cut from 750 GB to 220 GB, enabling agencies to take advantage of more advanced SAP functionality Improved efficiency, flexibility, and reliability
“When you fly a plane these days, most of the time it flies itself and deals automatically with all its complexities, while the pilot stands by to intervene only if needed. In the same way, we see that delivering emergency services will become so complex that SAP HANA will be driving things, marshaling resources and telling us where to deploy them to make the state as safe as it can be.” Richard Host, CIO, Fire & Rescue New South Wales
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70% Reduction in database size
>3 million Skills and qualifications managed by SAP HANA in real time
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Fire & Rescue NSW Simplifies IT to Keep Communities Safe with SAP HANA速
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Public Services
Services
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
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Kardinal Schwarzenberg Hospital: Providing Superior Patient Services with SAP HANA® Company Kardinal Schwarzenberg'sches Krankenhaus Betriebsgesellschaft m.b.H. Headquarters Schwarzach im Pongau, Salzburg, Austria Industry Healthcare Products and Services General medical and surgical hospital with 13 specialist departments Employees About 1,000 Web Site www.kh-schwarzach.at/en Partner SAP® Services organization T-Systems Austria GesmbH Siemens AG
Objectives Simplify the IT landscape and reduce costs by migrating applications to the SAP HANA® platform Enable real-time reporting and reduced data load times Remove bottlenecks in the performance of applications used by the clinical staff, and include additional mass data, such as intensive care patient data
Lower Total cost of ownership
Reduced Data load times
Technical implementation Upgraded and migrated the SAP® ERP application and SAP for Healthcare solutions to SAP HANA within three months Deployed SAP Business Warehouse powered by SAP HANA Helped ensure high availability by operating SAP HANA in a cluster to meet industry-specific legal requirements Engaged T-Systems Austria to host SAP HANA on dedicated servers Benefits Data compression reduced from approximately 760 GB to about 430 GB Fast data load times Significantly faster response times for reports and patient scheduling – the latter increased by a factor of 30
“By unifying our software landscape on SAP HANA, we not only achieved a lower TCO but have also paved the way for future innovation. For instance, we can now further enhance patient care in the most critical situations by making mass patient data immediately available to medical staff in the intensive care unit.” Christian Mühltaler, CIO, Kardinal Schwarzenberg'sches Krankenhaus Betriebsgesellschaft m.b.H. 28 / 31
Faster Response times for reports, patient scheduling, and clinical applications
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
Public Services
Services
DFB: Reaching Every Fan with SAP® Event Ticketing and SAP CRM powered by SAP HANA® Organization Deutscher Fußball-Bund (DFB) Headquarters Frankfurt, Germany Industry Sports and entertainment Products and Services World’s largest sports federation, representing over 25,000 clubs and 6.8 million members Employees >220 Web Site www.dfb.de
Top objectives Create a completely new fan experience with simpler communications, better campaign management, and personalized messages and offers Establish and leverage a consistent, real-time view of fan information Resolution Launched the SAP® CRM rapid-deployment solution powered by SAP HANA® in just three months, and deployed SAP Event Ticketing software Migrated the DFB Fan Shop and Fan Club database to SAP HANA Built a road map for deploying the SAP ERP application and SAP CRM powered by SAP HANA using the SAP HANA Enterprise Cloud service Key benefits Simpler marketing with personalized campaigns and promotions tailored to the needs of every fan, creating a better experience Fast and efficient development of campaigns to reach fans via personal e-mail and directing them to information and ticketing Web sites Two weeks to develop the campaign for the Women’s DFB Cup Final Lower total cost of ownership
“With SAP CRM powered by SAP HANA, we are able to do marketing campaigns by ourselves for the first time. We can now serve fans through digital channels and improve customer loyalty with offers that meet their needs. By using SAP HANA Enterprise Cloud, our processes will be much more efficient.” Daniel Gutermuth, SAP Implementation Project Lead, Deutscher Fußball-Bund (DFB)
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2 weeks To launch the marketing campaign for the Women’s DFB Cup Final as part of a 4week pilot
8,700 Fans got personalized promotional e-mails as part of the campaign
48% Of those fans confirmed as viewing their e-mail
7% Of confirmed fans were tracked as clicking from their e-mail to the DFB ticketing site for the event
Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
DFB Kicks the Fan Experience to the Next Level with SAP HANA速
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Introduction
Consumer
Discrete Manufacturing
Energy and Natural Resources
Financial Services
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Cutting IT Costs and Promoting Innovation with SAP HANA® Enterprise Cloud Company Hidrovias do Brasil Headquarters São Paulo, Brazil Industry Travel and transportation – cargo and logistics Products and Services Integrated waterway logistics solutions and operations Assets US$313 million Web Site www.hbsa.com.br Partners SAP® Services organization Cloud Imagination www.cloudimagination.com
Top objectives Provide customers with outstanding, highly reliable service Simplify transportation planning and execution Enable continuous operational innovation Resolution Adopted a cloud-based global template design and deployment strategy for management systems running on the SAP ERP application and other SAP Business Suite applications Used most standard application features of predefined rapiddeployment solutions, enabling fast implementations in multiple countries Migrated SAP Business Suite powered by SAP HANA® to the SAP HANA Enterprise Cloud service in just one month to gain additional value from managed services and real-time analytics Key benefits Elimination of administration and environment management needs for SAP applications Greater agility for responding to changes in business demand Ability to focus more technology and time on strategy and innovation
“With SAP HANA Enterprise Cloud, Hidrovias do Brasil is overcoming the challenges of establishing operations in Brazil and Latin America while simultaneously pursuing pioneering, cloud-based implementations of SAP solutions. The benefits we are achieving are great – not the least of which is a drastic reduction in IT costs.” Dr. Rogerio Dutra, IT Head and SAP Program Director, Hidrovias do Brasil 31 / 31
70% Reduction in IT total cost of ownership
US$ 3 million Projected cost reductions over 5 years
99.5% Production system availability, based on service-level agreements
4 months
To build a global template and implement in Brazil
3 months To roll out the template in Paraguay and Uruguay
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