Customer Service Protocols

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HOW DO WE DO OUR JOB?

IF YOU WANT US TO RECEIVE THE CALLS

1 Everything begins with a warm greeting Your customers will find a friendly voice in our agents, ready to provide the best service and listen to customer needs. We also train our staff to adapt their communication forms to each contact That makes them even more trustworthy

2 Our agents will identify the needs of your customer through dialogue In this way, they will discover their pain points and their needs.

3 Then, with this information, the agents will determine which product or service is more suitable for the customers and will make them happy Your customers may also need info or some support. In any case, we will design a custom-made route according to what your company needs

4 The next step is to offer discounts, special deals, or complementary services that may improve the customers' purchase experience Or, on the other hand, additional info relevant to the case.

5 When all the needs are solved whether it is a closed sale, a question answered, or provided assistance the agents will ask your customers if there is something else they can do to help them.

6. If the answer is yes, the agents will repeat the process until the customers are entirely content But if the customers do not need anything else, the conversation will be closed with a goodbye and an invitation to keep using this communication channel.

IF YOU WANT US TO MAKE THE CALLS

1. Our agents will begin with a kind greeting followed by proper identification. Their voice will transmit trust, respect, and empathy Furthermore, they will adapt their communication according to what is more convenient and persuasive for the leads

2. Next, the agents will present your product or service to the leads, mentioning its features, benefits, and competitive advantages. They will focus on why your products or services are just what this person needs, which will help with persuasion

3 Then, the agents will offer added value, discounts, special deals, or anything available that may improve the purchasing experience. They also will answer all the questions these leads might have

4 Now it is time to close the deal Our agents will make this sale as satisfactory, complete, and beneficial as possible for both parties It will be a win-win situation What is important here is that both parties are pleased, you and your lead.

5 The agents will ask the leads if there is something else they can do for them If the answer is yes, they will repeat the process and provide the customers with all the required information. Otherwise, they will conclude the process with a heartfelt goodbye and remind the customers that your company will always be willing to listen to their needs

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