VIBEcx Emotion Recognition Platform

TM

We employ emotion recognition to: ● Elevate the customer experience ● Energize employees ● Enhance the bottom line Copyright © 2018 VIBEcx. All rights reserved.

801.201.6824 VIBEcx.com

What if you could tell how your guests were feeling ALL the time?

55%

of customers recommend a company because of its ‘vibe’ or customer experience, compared to products at 49% and price at 42%.

Source - RightNow Technologies, Customer Experience Report, North America

Copyright © 2018 VIBEcx. All rights reserved.

What if you could motivate your teams and improve the total vibe of your business?

Companies with happier employees outperform their competition by

20%

Source - RightNow Technologies, Customer Experience Report, North America

Copyright Š 2018 VIBEcx. All rights reserved.

Top companies in the customer experience space.

MaritzCX Medallia Verint NICE Confirmit InMoment Qualtrics

CURRENT CX OFFERING

SOLICITED RESPONSE RATES

Professional Support 17%

(with promotion)

Analysis Capabilities 13%

In-App Surveys 21.5%

Reporting 13%

Text Surveys 19.7%

Solicit Feedback 10%

Email Surveys 11.8%

Data Integration 10%

Phone Surveys 6-9%

Text Mining 10%

Receipt Surveys > 3%

Technology

7%

Client Usability

6%

Unsolicited Feedback

4%

low feedback with a $100m valuation!

Sources: FluidSurvey.com, SurveyMonkey.com, Forrester Research Copyright © 2018 VIBEcx. All rights reserved.

With cameras and microphones, our emotion detection platform auto-tracks the emotions of 100% of both your guests and employees.

What we do

TM

The Brand Promise vs. The Reality Copyright © 2018 VIBEcx. All rights reserved.

Top companies now expect a data experience.

Ongoing collection

Real-time, anytime

Copyright Š 2018 VIBEcx. All rights reserved.

Modern mediums

Human inputs

Artificial intelligence

Timeline reviews

Our new data-collection world.

1960s

1980s

2000s

Today

2020s

Snail-mail Surveys

Phone Surveys

Online Surveys

Real-time Pulse AI

Audio Video Emotion Natural Real time Predictive Prescriptive

Copyright © 2018 VIBEcx. All rights reserved.

Actionable, Gamified, Motivating Correlations.

VibeScore

TM

Copyright © 2018 VIBEcx. All rights reserved.

Actionable Data

VIBESCORE

TM

We measure and analyze employee guest interactions.

The comparative data is simple and actionable, with motivating correlations.

Copyright Š 2018 VIBEcx. All rights reserved.

happier employees = happier guests.

2016

Check in Check out Staff friendliness Felt welcome

54% 60% 59% 50%

W/ VIBE

2017

66% 71% 68% 60%

= Double Digit Growth

happier guests = more revenue

% Change in Revenue

OREM UNIVERSITY MALL LEHI

APR 16 MAY 16

JUNE 16

JULY 16

AUG 16

SEP 16 OCT 16

NOV 16

DEC 16

JAN 17

FEB 17 MAR 17

APR 17

MAY 17

What clients are saying...

“This in real-time information is a gold-mine of data. It gives us powerful insight.”

“Comparison of VIBEcx before & after... the figures speak by themselves.”

“Our negative reviews have decreased and positive reviews are way up!”

Mikko Valimaki, CTO Journeyfront

Christophe Chamboncel, Dyrektor, Novotel / Accor

Kenny Prestwich, Founder, Costa Vida

Copyright © 2018 VIBEcx. All rights reserved.

Market Strategy

We’re a SaaS Business focused on serving: • Quick Serve Restaurants (QSR) $570B worldwide, 200K US locations • Retail POS $4.13T, 30% target, 1M+ locations • Hospitality and Hotels $600B+, 400K locations globally

Copyright © 2018 VIBEcx. All rights reserved.

We’ve got traction & agreements with:

Traction

3,700 locations / 100 to beta

7,000 properties / 12 to beta

sescom 34,000 locations / 100 beta

7 locations

93 locations / 18 corporate

500+ locations / 8 to beta

30,000 + locations / 25 to beta Copyright Š 2018 VIBEcx. All rights reserved.

What is the best way for a company to measure and improve their customer’s experience?

Copyright Š 2018 VIBEcx. All rights reserved.

VIBEcx’s Emotion Analytics.

Emolytics

We take emotion recognition into the realm of human- to-human interaction. We measure both customer and employee emotions to find correlation and causality.

|ˌ ēməˈlidiks | The science of studying emotions, correlations and causality in order to train and improve individuals and the overall CX.

Copyright © 2018 VIBEcx. All rights reserved.

Competitive Advantage

Compared to traditional CX products/services: ● Less expensive and fully automated, ● Built-in performance inducer (gamification), ● Real-time/interactive training and feedback, ● 100% opt-in (vs. biased >3%), ● Big data application

Copyright © 2018 VIBEcx. All rights reserved.

Energized Employees.

Elevated Customer Experience.

Enhanced Revenues.

Copyright Š 2018 VIBEcx. All rights reserved.

John Anderson—CEO & Co-Founder Visionary, Entrepreneur, Strategist, Brand Enthusiast, Co-Founded Stardocs, Phaceology, Leadfront, VIBEcx. Ken Shepherd—CTO & Co-Founder Computer Science Architect, Digital Marketing Solutions Expert. KPMG, IBM, Stardocs, Leadfront, MBA, Inc.

The Team

Allyson Lindeman—COO Master Organizer, Critical Thinker, Project Facilitation, Client Enthusiast. Director BeachBody, Food for Health.

Brian Cropper—CFO Financial Aficionado, VC Liaison, Startup to IPO with Mozy, Experticity, Agilix. Also Phaceology & I15Capital.

801.201.6824 VIBEcx.com

Toby Stark—Implementation Director Management of $100+m hardware and installations, Immersive Technologies, Vivint, Ascent.

Mikko Valimaki —Technical Advisor UT CTO of the Year 2015; CTO of Needle, Phaceology, JourneyFront, & Fortem, & shotput record holder.

Daily Feedback

CX-IQ

VIBEcx is pioneering the new field of emotional analytics, or ‘emolytics'

Copyright © 2018 VIBEcx. All rights reserved.