TM
We employ emotion recognition to: ● Elevate the customer experience ● Energize employees ● Enhance the bottom line Copyright © 2018 VIBEcx. All rights reserved.
801.201.6824 VIBEcx.com
What if you could tell how your guests were feeling ALL the time?
55%
of customers recommend a company because of its ‘vibe’ or customer experience, compared to products at 49% and price at 42%. Source - RightNow Technologies, Customer Experience Report, North America
Copyright © 2018 VIBEcx. All rights reserved.
What if you could motivate your teams and improve the total vibe of your business?
Companies with happier employees outperform their competition by
20%
Source - RightNow Technologies, Customer Experience Report, North America
Copyright Š 2018 VIBEcx. All rights reserved.
Top companies in the customer experience space. MaritzCX Medallia Verint NICE Confirmit InMoment Qualtrics
CURRENT CX OFFERING
SOLICITED RESPONSE RATES
Professional Support 17%
(with promotion)
Analysis Capabilities 13%
In-App Surveys 21.5%
Reporting 13%
Text Surveys 19.7%
Solicit Feedback 10%
Email Surveys 11.8%
Data Integration 10%
Phone Surveys 6-9%
Text Mining 10%
Receipt Surveys > 3%
Technology
7%
Client Usability
6%
Unsolicited Feedback
4%
low feedback with a $100m valuation!
Sources: FluidSurvey.com, SurveyMonkey.com, Forrester Research Copyright © 2018 VIBEcx. All rights reserved.
With cameras and microphones, our emotion detection platform auto-tracks the emotions of 100% of both your guests and employees.
What we do
TM
The Brand Promise vs. The Reality Copyright © 2018 VIBEcx. All rights reserved.
Top companies now expect a data experience.
Ongoing collection
Real-time, anytime
Copyright Š 2018 VIBEcx. All rights reserved.
Modern mediums
Human inputs
Artificial intelligence
Timeline reviews
Our new data-collection world.
1960s
1980s
2000s
Today
2020s
Snail-mail Surveys
Phone Surveys
Online Surveys
Real-time Pulse AI
Audio Video Emotion Natural Real time Predictive Prescriptive
Copyright © 2018 VIBEcx. All rights reserved.
Actionable, Gamified, Motivating Correlations.
VibeScore
TM
Copyright © 2018 VIBEcx. All rights reserved.
Actionable Data
VIBESCORE
TM
We measure and analyze employee guest interactions. The comparative data is simple and actionable, with motivating correlations.
Copyright Š 2018 VIBEcx. All rights reserved.
happier employees = happier guests. 2016
Check in Check out Staff friendliness Felt welcome
54% 60% 59% 50%
W/ VIBE
2017
66% 71% 68% 60%
= Double Digit Growth
happier guests = more revenue
% Change in Revenue
OREM UNIVERSITY MALL LEHI
APR 16 MAY 16
JUNE 16
JULY 16
AUG 16
SEP 16 OCT 16
NOV 16
DEC 16
JAN 17
FEB 17 MAR 17
APR 17
MAY 17
What clients are saying... “This in real-time information is a gold-mine of data. It gives us powerful insight.”
“Comparison of VIBEcx before & after... the figures speak by themselves.”
“Our negative reviews have decreased and positive reviews are way up!”
Mikko Valimaki, CTO Journeyfront
Christophe Chamboncel, Dyrektor, Novotel / Accor
Kenny Prestwich, Founder, Costa Vida
Copyright © 2018 VIBEcx. All rights reserved.
Market Strategy
We’re a SaaS Business focused on serving: • Quick Serve Restaurants (QSR) $570B worldwide, 200K US locations • Retail POS $4.13T, 30% target, 1M+ locations • Hospitality and Hotels $600B+, 400K locations globally
Copyright © 2018 VIBEcx. All rights reserved.
We’ve got traction & agreements with:
Traction
3,700 locations / 100 to beta
7,000 properties / 12 to beta
sescom 34,000 locations / 100 beta
7 locations
93 locations / 18 corporate
500+ locations / 8 to beta
30,000 + locations / 25 to beta Copyright Š 2018 VIBEcx. All rights reserved.
What is the best way for a company to measure and improve their customer’s experience?
Copyright Š 2018 VIBEcx. All rights reserved.
VIBEcx’s Emotion Analytics.
Emolytics
We take emotion recognition into the realm of human- to-human interaction. We measure both customer and employee emotions to find correlation and causality.
|ˌ ēməˈlidiks | The science of studying emotions, correlations and causality in order to train and improve individuals and the overall CX.
Copyright © 2018 VIBEcx. All rights reserved.
Competitive Advantage
Compared to traditional CX products/services: ● Less expensive and fully automated, ● Built-in performance inducer (gamification), ● Real-time/interactive training and feedback, ● 100% opt-in (vs. biased >3%), ● Big data application
Copyright © 2018 VIBEcx. All rights reserved.
Energized Employees. Elevated Customer Experience. Enhanced Revenues.
Copyright Š 2018 VIBEcx. All rights reserved.
John Anderson—CEO & Co-Founder Visionary, Entrepreneur, Strategist, Brand Enthusiast, Co-Founded Stardocs, Phaceology, Leadfront, VIBEcx. Ken Shepherd—CTO & Co-Founder Computer Science Architect, Digital Marketing Solutions Expert. KPMG, IBM, Stardocs, Leadfront, MBA, Inc.
The Team
Allyson Lindeman—COO Master Organizer, Critical Thinker, Project Facilitation, Client Enthusiast. Director BeachBody, Food for Health. Brian Cropper—CFO Financial Aficionado, VC Liaison, Startup to IPO with Mozy, Experticity, Agilix. Also Phaceology & I15Capital.
801.201.6824 VIBEcx.com
Toby Stark—Implementation Director Management of $100+m hardware and installations, Immersive Technologies, Vivint, Ascent. Mikko Valimaki —Technical Advisor UT CTO of the Year 2015; CTO of Needle, Phaceology, JourneyFront, & Fortem, & shotput record holder.
Daily Feedback
CX-IQ
VIBEcx is pioneering the new field of emotional analytics, or ‘emolytics'
Copyright © 2018 VIBEcx. All rights reserved.