Gifts Today Nov/Dec 2022

Message from the Publisher

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Welcome to the final issue of this year. I thought I would hijack this page of the November/December edition, as I would like to personally thank every one of our loyal clients for your support throughout 2022, which has been a challenging 12 months. To quote our dear departed Queen Elizabeth II, ‘it’s not a year on which I shall look back with undiluted pleasure… it has turned out to be an Annus Horribilis’.

After we struggled through the Covid lockdown period, with shops shut and trade shows cancelled, we came out the other side – only to be faced with a war in Ukraine, which has caused a doubling of raw material prices and escalating fuel costs, and adversely affected many companies’ profit margins. On the plus side, I’m glad to hear that freight costs are finally coming down, which will ease bottom lines for many.

In my 17 years working on Gifts Today, I have learned that you are a resilient bunch, who have proven that you can keep the wheels of the gifting industry running smoothly, even in the face of adversity.

The Great British spirit of entrepreneurship continues to shine bright, and those who think outside the box will come through smiling in 2023.

One such example is our Cover Star for this month: Museums & Galleries (M&G), which is constantly innovating its products to stay ahead of the game. Much of M&G’s growth has been driven by the imaginative and skilful reinvention of its stationery, social stationery and gift packaging ranges, and its successful diversification in recent years into gifts.

You can read all about its long-standing and successful licensing collaboration with the Victoria & Albert Museum in London (one of the world’s greatest museums of art and design) on page 8.

We’ve also had the pleasure of interviewing

several forward-thinking retailers from across the gift spectrum, who highlight what can be achieved in these turbulent times. There’s Austins in Newton Abbot, billed as the largest department store in the south-west, which is approaching its centenary of trading; Red Card gift shop in the heart of the West Sussex town of Petworth, which is celebrating its 10th birthday; and relative newcomer The Hive – Gift Shop and Gallery in the Kent town of Westerham, which opened in April 2021 - “not great timing, considering the global pandemic,” as owner/manager Lisa Conway says, “but I wasn’t getting any younger, so I just went for it”. This passionate potterturned-proprietor has succeeded in turning a two-floor unit into a ‘home for all things handcrafted’. Turn to page 24 to read her inspiring story.

Plus, our columnists have shared some great business tips, from tuning into the specific needs of Christmas shoppers, playing to your strengths, ensuring you remain ‘essential’ to your customers’ hearts and minds, and preparing to set out your stall for the 12 months ahead.

Of course, while retailers are currently rushed off their feet selling festive fare, suppliers are busy preparing for the 2023 trade shows. So we’ve included a comprehensive guide to the key exhibitions in the UK and overseas to help you to plan ahead.

Finally, I would just like to take the opportunity to wish everyone a very happy festive break and a prosperous New Year.

Mark Horsnell, Publisher markh@lemapublishing.co.uk

The views of the contributors expressed in this journal are not necessarily those of the publisher. Comments, letters and criticism are welcome.

“The Great British spirit of entrepreneurship continues to shine bright, and those who think outside the box will come through smiling in 2023”

We are pleased to launch a new collection of glassware featuring our fabulous ar twork. More designs available to view online!

Ashleigh & Burwood partners with Literacy Capital PLC

Ashleigh & Burwood has joined the family of companies under the umbrella of Literacy Capital PLC.

Literacy Capital has supported the main shareholders of Ashleigh & Burwood, as they start planning for retirement and succession. John and Louise Nettleton, who founded the company with their son Andrew in 1993, are both in their eighties and are now finally going to fully take their well‐deserved retirement.

Joining managing director Andrew and the existing team to strengthen the board and executive management is Tony Buffin as non‐executive chairman. Tony brings a wealth of experience, having led Holland & Barrett as CEO and previously served as CFO at Travis Perkins and Coles Group in Australia. In addition, Jed Kenrick has joined the company as chief operating officer to scale‐up operations. He previously served in similar roles at Dyson and Travis Perkins.

Literacy Capital will help to build on Ashleigh & Burwood’s impressive growth to date, broadening brand awareness with an increased focus on sales and marketing. It will also look for potential bolt‐on acquisitions that will add further scale to the business, while also providing diversification opportunities.

Hugely important to the founders of Ashleigh & Burwood, Literacy Capital understands the family ethos of the company and will carry this forward as Ashleigh & Burwood develops. Additionally significant is the fact that Literacy Capital has an active charitable objective at its heart, which is to advance the education of children in the UK, in particular by promoting or supporting the development of literacy in communities where children are struggling.

Literacy Capital makes an annual donation equating to 0.9% of the group’s net asset value, thereby providing consistent, long‐term and growing charitable donations as the fund increases in size. Since the creation of Literacy Capital in 2017, more than £4.3 million has been donated to charities focused on improving UK literacy.

One of the key beneficiaries of the annual donation is Bookmark Reading Charity (www.bookmarkreading.org), which provides one‐on‐one reading programmes between volunteers in the community and children aged five to eight who need extra support with their reading.  Andrew commented: “The team and I are really excited by the new opportunities that this partnership with Literacy Capital offers.

New for Mother’s Day

From Lesser & Pavey

Pictured is the new ‘I Love You Mum’ range, by the Lesser & Pavey British artist Jennifer Rose. The design features on a fine china mug, a ceramic coaster, a mug and coaster gift set, a stemless wine glass and a tumbler, a glass vase for floral arrangements, a three-dimensional heart plaque, a fragranced diffuser, and a candle.

New Mother’s Day items have also been added to the very popular Madelaine range, ready for Sunday March 19. The collection has been enhanced with fine china mugs, a wine glass, a fragranced candle, and a diffuser.

Lesser & Pavey will be exhibiting at Harrogate Christmas & Gift, which takes place from January 15 to January 18 at the Harrogate Convention Centre in Yorkshire, and Spring Fair, which will be held from February 5 to February 8 at the NEC in Birmingham.

It has been a privilege working alongside our new colleagues for the last few weeks, and the wider experience and insight that they bring to Ashleigh & Burwood is already proving invaluable. We are also proud to be contributing to the Bookmark Reading Charity, both as a business and as volunteers.”

Bookmark founder and chair Sharon Pindar added: “I would like to say a huge thank you to Ashleigh & Burwood for all their hard work, as being part of the Literacy Capital family translates into donations for Bookmark, which enables us to support children falling behind with their reading: a vital life skill. Bookmark is going from strength to strength, and we are now supporting more children than ever before. However, since schools went back in September, we have faced unprecedented demand to provide volunteer-led reading support to children in primary schools across the country. We currently have more than 400 children waiting for a reading volunteer, and we’ve had to close to new schools. Without this support, these children may go on to be one of the one in four children leaving primary schools each year unable to read well.”

Call to action – are you able to help?

Bookmark needs huge numbers of reader volunteers to meet demand. It provides all the training and support, and it is an incredibly worthwhile experience for the volunteer. Each spends just one hour a week, split into two 30-minute sessions, supporting a child online for six weeks.  So how can you help?  1. Encourage your employees and their families to volunteer for Bookmark at  www.bookmarkreading.org/volunteer 2. Share the urgent call to action with your wider networks, from suppliers and customers to social media followers  3. Share within your own personal networks such as LinkedIn and WhatsApp groups

Congratulations!

Huge congratulations to Sophie Bylina and Tom Williams at Museums & Galleries, who have just announced their engagement.

The couple have been together for six and a half years, after they were set up on a blind date by Tom’s friend who Sophie used to work with at Leicester Tigers. Sophie worked there in corporate hospitality and events and then became relationship manager for partners.

“It was a complete shock to me,’’ said Sophie. “We were on holiday in Parga, a little town on the north-west coast of Greece, sitting having a glass of wine on the beach before dinner, watching the sunset, when he asked me. It was perfect!”.

Sophie has worked at M&G for four years, and Tom will have been there for 10 years next summer (2023 is also M&G’s 10th anniversary).

The pair has set a wedding date for May 2024.

Asleigh & Burwood Managing Director Andrew Nettleton

Three UK-made fragrances have joined Ashleigh & Burwood’s signature Lamp Fragrances and The Scented Home collection

Enesco strengthens sales team

Enesco has announced some significant changes to its UK and European sales team.

David (or Dave as he prefers to be known) Hester has been appointed as a national account manager to the UK sales team. He is an experienced national account manager and brings extensive knowledge gained during his most recent posts with Kinetico and Grunwerg. Dave will work from his home in Harrogate and will be responsible for accounts such as F. Hinds, Argos and Shop Direct.

The company has also promoted Richard Harrison and Jens de Voogd to the roles of field sales managers.

Richard will be leading the UK field sales team, having joined Enesco more than 20 years ago. He began as a regional display assistant and has worked as an area sales manager for the past 17 years, seeing many changes, advances in technology and thousands of new products. His dedication to the company and his customers is key to his recent promotion.

Jens joined Enesco during the pandemic as export sales manager for the Netherlands, and will now take on the additional responsibilities as field sales manager for Europe, supporting his colleagues across Germany and the wider European market. Prior to Enesco, he studied Food and Business in Nijmegen and worked in several sales positions within the food industry. The most recent was at IMCD, where he sold flavours within the savoury food enhancement segment.

New PR agency offers services to brands and retailers

A specialist public relations agency launched on November 1 which offers targeted product PR and campaign support to brands and retailers.

Retail PR is the brainchild of entrepreneur, and retail, PR, and gifting expert Courtney Rogers (pictured). Following a soft launch earlier this year, it won founding clients including the British Toy & Hobby Association (BTHA), which runs the Toy Fair, held annually in Olympia London.

Courtney said: “The creation of Retail PR, the sister company to PR solutions company CIJ Group, was a natural evolution of our talent and services. In the six years since CIJ Group’s inception, we have seen phenomenal growth, and now work with more than 150 brands and retailers, some of whom asked us to provide a PR service that catered for their needs throughout the year. And so Retail PR was born: an agency whose ethos is underpinned by offering unrivalled value, with monthly support inclusive of a bespoke programme of activations and PR solutions, centred around the retail calendar.”

Retail PR is specifically designed to support high street and online retailers, plus brands across retail verticals including gifting, food and drink, lifestyle and homeware. Specialisms have developed from understanding the challenges across the retail sector, through working with clients through its sister company, including Freemans, eBay, JoJo Maman Bebé, Buyagift, Prezzybox, Moonpig and many more across the past six years.

Broughton & Beech to distribute Cocodor

Broughton & Beech has announced a new partnership with Cocodor. Established in 2002, Cocodor has quickly established its brand in many countries around the world with its unique blend of floral home fragrance products.

Richard Wood, director of Broughton & Beech, said: “We are delighted and excited to be working with the team at Cocodor. Their range of floral diffusers utilising faux and preserved florals are an ideal gift or a self-purchase treat. Alcohol-free, vegan, and with retail prices starting from £14.99, these products offer exceptional value and come supplied with free display testers. The addition of Cocodor adds further diversity to our portfolio.”

Broughton & Beech is now taking pre-orders for its January launch.

Jo Whiley launches new Dobbies store

Broadcaster and Dobbies’ ambassador Jo Whiley officially opened Dobbies Garden Centres’ new flagship store at Tewkesbury in Gloucestershire on November 3.

To celebrate the launch, Jo was joined by ITV This Morning’s gardening presenter Daisy Payne; the Mayor of Tewkesbury Borough, councillor John Murphy; and a range of key people from across the region, plus local schoolchildren and charity representatives.

Jo said: “I’ve had a fantastic time opening Dobbies’ newest store. With such a diverse range of products, there’s something for all members of the family, which will make it a brilliant day out.”

Spanning 70,000sq ft, the Tewkesbury store represents one of Dobbies’ biggest garden centres and is expected to serve more than 750,000 customers each year. The launch comes just in time for Christmas, with the new store featuring Dobbies’ full festive product range.

Dobbies CEO Graeme Jenkins said: “As our biggest store in the southwest, the opening of Dobbies’ Tewkesbury is an important and exciting milestone.” The branch features plants, houseplants, gardening products, seasonal items, a pet range, cookshop, home décor, gifts, and toys, as well as a Walter Smith butcher and Waitrose products in the food hall. There is also a soft play area for children and a 10,000sq ft restaurant.

Reinforcing its reputation as a go-to destination for a Christmas experience, a programme of festive events began in late November, including a Christmas Shopping Night in aid of Dobbies’ national charity partner Teenage Cancer Trust, as well as Santa’s Grotto, Santa Paws and festive afternoon tea.

Founded in 1865, Dobbies is headquartered near Edinburgh. It is billed as the UK’s largest garden centre retailer, with 75 stores and around 4,000 team members.

David Hester

Jens de Voogd

Richard Harrison

The Art of Heritage Licensing

As long term customers of Museums & Galleries (M&G) know, the company’s annual sales brochures have grown bigger and bigger under the auspices of proprietors Alan and Debbie Williams, since they purchased the company in 2013. This year, the brochure is split into two: one for Everyday product and the other focusing exclusively on Christmas.

Much of this growth has been driven by M&G’s imaginative and skilful reinvention of its stationery, social stationery and gift packaging ranges, and successful diversification in recent years into the exciting world of gifts.

A powerful creative motor of this impressive development has been M&G’s licensing relationships with an array of prestigious national museums - foremost amongst which has to be the Victoria & Albert Museum in London: one of the world’s greatest museums of art and design.

“A key factor of the V&A’s relevance for us is its founding mission of leveraging great art and design, both past and present, both British and International, across very many disciplines, to inspire manufacturers like M&G today,” says M&G licensing manager Eddie Clarke. “It is a brand which

inspires respect and desire in every sector of the marketplace and wherever it appears.”

M&G creative director Ben Dorney adds: “We’re all incredibly proud of our long-standing and successful collaboration with the V&A. The museum is an inspirational resource in terms of imagery, obviously, but also with regard to the experience and insight of the licensing team.

“With their continued support - and the everincreasing demand from our customers - the V&A cards, stationery, gift packaging and gifts range has become a core pillar of the Museums & Galleries collection.”

The V&A is the world’s leading museum of art and design, housing a permanent collection of more than 2.8 million objects that span over 5,000 years of human creativity.

The museum holds many of the UK’s national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Founded in 1852 from the profits of Prince Albert’s Great Exhibition of 1851, the museum’s Kensington headquarters now covers 12.5 acres

The V&A sits at the heart of Museums & Galleries’ art licensing with cards, journals, social stationery, gift packaging, and gifts

“We’re all incredibly proud of our long-standing and successful collaboration with the V&A. With their continued support - and the ever-increasing demand from our customers - the V&A cards, stationery, gift packaging and gifts range has become a core pillar of the Museums & Galleries collection”

and 145 galleries. Young V&A in east London is a branch of the museum, and a new branch in Stratford - V&A East - is nearing completion. V&A Dundee opened in 2018.

M&G’s V&A collection is built around a series of different greeting card ranges: both everyday and Christmas (the V&A’s first director, Henry Cole, invented the Christmas card).

Out of this large pool of imagery, popular designs are developed into gift wrapping products and the core stationery lines of journals and notebooks are a significant part of M&G’s stationery lines. Current stand-out products include Far Eastern designs and British Arts and Crafts designers, especially Charles Voysey and William Morris.

The compilation of star designs across product groups creates great opportunities for co-ordinated looks in-store and in personal gift selections and presentation.

Gift packaging especially makes the most of the V&A’s strengths in decorative repeat patterning in fabrics and wallpapers, with M&G creating suites of matching sheet and roll wrap, gift tissue, and gift bags.

During the pandemic, M&G moved away from its original paper-based products and embraced fabrics: namely, organic cottons. The company now has a growing range of high-quality tote bags and pouches, with more developments in this area on the way.

Again, the partnership of superlative design work from the V&A’s archives, together with modern product design and manufacture,

have woven their magic, with stunning colour reproduction on the cottons - matching the paper products too. 2023 will see M&G release more bottles and insulated mugs - another product area which has had an encouraging start.

The latest product to market has been V&A jigsaw puzzles. The classic Victorian design ‘Birds of Many Climes’ by Charles Voysey stormed the best seller list, being the most popular by far of an enormously successful launch range.

The last word goes to Lauren Sizeland, Head of Licensing and Business Development at V&A Enterprises: “The V&A celebrates creativity and champions excellence in design, and we hold a rich and diverse archive that offers ongoing inspiration to our licensing partners.

“Our long-standing collaboration with M&G has blossomed over the years, as its innovation and constant exploration of different production techniques provides refreshed and inspired design ideas.

“This has enabled us to expand to a wide range of beautiful design-led stationery, greeting and gifting products, which we hope will continue to appeal to retailers and consumers alike, whilst supporting the Museum’s mission to make art available to all.”

Animal attraction

Joe Davies

Joe Davies is happy to present its newly acquired licensed brand of giftable stationery: Paper Shed Design, which is a husband-and-wife team - Dan and Jo - with a passion for beautifully crafted artwork inspired by nature, their love of animals, and the great outdoors. Paper Shed is based in a small farm unit in rural west Berkshire.

The charming range consists of printed notebooks plus printed coasters and mugs, showcasing dogs and cats playing in the garden, in a soft outlined watercolour style.

See this stationery and more gifts at Joe Davies’ showroom, or buy from its customer-friendly website. There is free nationwide delivery, carriagepaid orders of just £100 and an easy to buy ‘little and often’ ordering system: all hallmarks of the award-winning Joe Davies service.

Showroom: Stockport SK5 7JF Call: 0161 975 6300 Email: sales@joedavies.co.uk Visit: www.joedavies.co.uk

Pets with attitude

Lesser & Pavey

Lesser & Pavey has joined forces with an exciting young company called Bewilderbeestwhich specialises in producing original artwork, prints, cards and gifts - and has turned the firm’s quirky cards into 3D humour in the form of an innovative new giftware range.

Each item features a sometimes-absurd illustration and caption. The range includes quality notebooks as well as fine china mugs, ceramic coasters, drinking glasses, laptrays, sets of tablemats and coasters, and cotton tea towels.

Bewilderbeest was shortlisted in the Best Humorous Range category of the Henries Awards 2022, billed as the ultimate accolade in greeting cards publishing.

Call: 01322 279225

Email: sales@leonardo.co.uk Visit: www.leonardo.co.uk

A corking gift!

Personalised Memento Company

This Personalised Cork Pen Set is a great gift for any occasion. With a modern design and the option to personalise, it’s the perfect practical present for any recipient.

Presented in a matching black box and available in a range of different designs, the set is suitable for any occasion, including graduation, a promotion or to celebrate a new job.

Head over to PMC’s website to register for free and see its full range of stationery gifts.

Email: sales@personalisedmemento.co.uk Visit: www.personalisedmemento.co.uk

Tropical themes

ExaClair

ExaClair, the UK supplier of Clairefontaine premium notebooks, has introduced the Jungle Harmony collection, based on a depiction of the Amazonian forests. The delicate design creates a blend between tropical plants, birds and butterflies, which will look stylish in any environment.

The range was devised to bring a sense of wellbeing. The central theme is being in touch with nature, to help create a positive working environment. The pastel green background adds to this feeling with its calming and soothing colour.

The notebooks are available in sizes including A4, A5, A6 and small shopping pads. Some feature sewn spines, while others are wirebound, There are also clothbound versions. All the notebooks contain PEFC certified super-smooth 90gsm Clairefontaine brushed vellum paper, which is loved by pen fans globally.

Completing the stylish look, the collection includes desktop accessories such as letter holders, pen pots and magazine files, while lever arch files, elasticated folders and storage boxes provide filing solutions for a tidy desk.

Call: 01553 696600

mail: enquiries@exaclair.co.uk Visit: www.exaclairlimited.com

Sustainable stationery

ExaClair

ExaClair Limited, the UK subsidiary of the Exacompta-Clairefontaine group, offers an eco-friendly collection of stationery from Clairefontaine.

The Jeans range includes items with a protective covering made from a combination of 50% cellulose-free, FSC-certified, sustainable wood fibres and 50% recycled jean fibres, using offcuts from the denim industry.

Similarly, items from the Cocoa range feature a protective covering made from 70% cocoa shells and 30% cellulose-free, FSC-certified, sustainable wood fibres. Clairefontaine uses parts of cocoa husks which are disposed of by the confectionery industry when producing chocolate.

ExaClair says: ‘This collection combines an exceptional feel and appearance with a sustainable production concept. The Jeans & Cocoa notebooks, folders, files, magazine racks and memo pads offer a new and exciting twist for those seeking eco-friendly products that form part of a circular economy.’

Call: 01553 696600 Email: enquiries@exaclair.co.uk Visit: www.exaclairlimited.com

Nature’s gift

St. Eval

St. Eval’s new Lamorna Collection celebrates the simple elegance of nature, drawing inspiration from an Area of Outstanding Natural Beauty in West Cornwall. Captivate your senses with five evocative fragrances in the company’s new unique blend of natural rapeseed wax, showcased in elegant, frosted glass candles and maxi tealights.

Meanwhile, envisioned to capture the herbal healing of wild Cornwall and crafted naturally to protect and soothe against the elements, St. Eval’s Botanical Collection is a beautiful gift for loved ones. Nourishing body and soul with a harmonious blend of pure essential oils, this collection is perfect for creating a haven of peace and calm. Leaping Bunny-approved and made with naturally derived ingredients, as a certified B Corp, St. Eval’s products are kind to the skin and kind to the planet.

Call: 01841 540850

Email: info@st-eval.com Visit: www.st-eval.com

Handmade choices

Rex London

Rex London recently launched a range of eco-friendly hanging decorations, designed with our planet in mind. Being handmade in India with recycled fabrics means no two are ever the same, ensuring your customers can gift something special and unique. They are available individually or in sets of 16 or 30 cloth birds of various colours and patterns.

In addition, if your customers love creating matching sets, they all go well with Rex London’s other products which are also handmade in India: a green cloth parrot keyring and a recycled rag rug.

Call: 020 8746 1700 Email: info@rexlondon.com Visit: www.rexlondontrade.com

Crafted with care

Classic Canes

The walking sticks specialist Classic Canes has many rustic and country sticks to appeal to the eco-conscious buyer.

Country sticks are often made from a single shoot of wood, grown using the centuriesold traditional method of coppicing. This technique uses a parent tree to produce a regular crop of shoots that can be used for walking sticks without needing to cut down the parent. Coppicing also provides valuable habitats for woodland flora and fauna to flourish.

Classic Canes managing director Charlotte Gillan explains: “After the shoots have been harvested for walking sticks, the tree produces a fresh crop of shoots, which in turn will be ready to be made into more walking sticks in three or four years’ time.” Hazel, chestnut and blackthorn sticks are produced this way, and make individual and characterful sticks that are perfect for presents.

Call: 01460 75686  Email: info@classiccanes.co.uk Visit: www.classiccanes.co.uk

Be prepared for the peak period

There are a number of ways that retailers can ready themselves for the golden quarter, as we enter one of the most important trading times of the year.

With such upheaval in the market and changes within the government, it’s been a tough time for everyone, with no signs of easing.

To recap, in October Bira called on the Chancellor of the Exchequer Jeremy Hunt [appointed on October 14] to help deliver certainty, clarity and stability for independent traders. Upon his arrival, he ditched almost all of the tax cuts which had been made almost three weeks prior to this.

The basic rate of income tax will now remain at 20p indefinitely, instead of being reduced to 19p. Cuts on stamp duty and National Insurance remain in place.

Businesses need confidence for consumers to spend, and a stable exchange rate to be able to plan stocks.

We are therefore pleased that Jeremy Hunt has said that businesses will be looked at with regards to energy price support, but we will be watching what he means by “those most affected” aimed at “energy efficiencies”.

Bira remains committed to lobbying the government to support small businesses, and reviewing and reducing the business rate for all high streets would add clarity, confidence and stability back to bricksand-mortar retailers.

commitment to reducing rates to prevent further closure announcements.

However,there are other actions that we believe traders can make to be ready for Black Friday on November 25 and the Christmas season.

The final quarter is traditionally the busiest for retailers, and despite the economic challenges, retailers still have to be smart retailers to make the most of the opportunity.

We then welcomed Prime Minister Rishi Sunak on October 25 and, again, Bira made urgent calls for him and his cabinet to concentrate on reducing the cost burden on businesses, with prompt support on energy and tax burdens.

We are also calling for, in the long term,

Andrew Goodacre,

CEO of

Bira (British Independent Retailers Association) talks

about getting primed for the Golden Quarter, as businesses wrestle with the latest changes within the government ranks

“The final quarter is traditionally the busiest, and despite the economic challenges, retailers still have to be smart retailers to make the most of the opportunity”

The shopping trends shaping retail this festive season

Vice President & UK General Manager, Merchant Services at American Express, discusses the opportunity for retailers that tune into specific needs of Christmas shoppers

Christmas is fast approaching and both consumers and businesses around the UK are already thinking about what’s needed to make the festive season a success.

But despite the current challenging landscape, what’s clear is that Christmas remains an important event for the majority of shoppers - they are just exploring different approaches in the run-up to the big day.

Our latest research of 2,000 UK consumers* found that shoppers are taking steps to manage their festive spending, with six in 10 (61%) saying they will be budgeting in some way.

Yet, this isn’t stopping people wanting Christmas to be as normal as possible, as nearly half (48%) plan to spend the same this year as they have done previously. A separate survey we undertook found that, as of the end of September, a staggering 16.2 million British consumers had already started their Christmas shopping - something which may come as a surprise to merchants.

With Christmas just a matter of weeks away, our research identified evolving shopping behaviours that give merchants key pointers to help capture customer spend.

Year-round shopping

To minimise the financial brunt of Christmas shopping in one go, shoppers are being savvy with their finances, with more than one approach being taken. We found that over four in 10

(42%) consumers admitted to saving up throughout the year to ensure they have enough financial firepower for the festive season, with a similar proportion (38%) saying they stagger gift shopping across the year to try and minimise the financial hit in December.

A changing Christmas wish list

In addition to spreading out their Christmas spending, the types of gifts that shoppers purchase may look slightly different this year.

Due to the current economic climate, gifting priorities have understandably changed for some people. For example, approximately one in five (21%) shoppers say they will be gifting ‘essential items’ this year, with a quarter (24%) saying they will gift money.

Sustainable gifting remains important for some consumers, as they consider the environmental impact of their purchasing decisions and steer towards buying ‘greener gifts’.

However, our research found just one in seven shoppers (15%) are planning on purchasing sustainable gifts for their nearest and dearest. Gift cards are

another popular choice this year, with a fifth (21%) of consumers saying they’ll be opting for these.

A customer-first Christmas

It’s going to be a very competitive environment this year, but there’s opportunity for retailers who tune into the specific needs of Christmas shoppers to build an advantage over the competition.

Our research found four in 10 (42%) consumers are more likely to shop with a retailer that offers a personalised service, and three-quarters agree that great customer service is important to them when shopping.

Checkout is another part of the customer journey that can help make or break the shopping experience. With three-fifths of consumers citing convenience as a number one priority when shopping, the payments experience is a good place to start if merchants want to meet these demands. A majority (60%) of shoppers said they would abandon a payment if they couldn’t pay with their preferred payment method, while a fifth (22%) think they shouldn’t have to enter payment details when making a purchase online. It’s clear that now more than ever, customers will be looking for retailers offering convenient and rewarding

shopping experiences - whether instore or online - to make their Christmas shopping as hassle-free as possible.

By accepting a wide range of payment types at checkout, such as American Express, merchants can engage and draw in new customers by giving them something extra this Christmas. Our Cardmembers earn Membership Rewards points on every pound they spend, and we partner with merchants large and small with a range of Amex Offers that help to drive additional spend from this loyal customer base - helping make Christmas a success for consumers and businesses alike.

It’s clear that there remains a strong desire among consumers for their Christmas to be successful, and merchants have an important role to play in making that happen. Responding to changing shopper behaviours and preferences is integral to winning share of wallets this festive season, and those adding greater value will be the ones to drive loyalty over the long-term.

This year marks 10 years since the American Express Shop Small campaign (www.americanexpress. com/uk/benefits/shop-small) launched in the UK. Returning this winter, Shop Small helps independent businesses attract customers through their doors, incentivising Cardmembers to spend at participating merchants across the UK. The campaign is just one of the ways American Express champions small businesses all year round; the company is founder and Principal Supporter of Small Business Saturday, which celebrates its 10th year in the UK on 3 December 2022.

* All figures are based on fieldwork conducted by Opinium on behalf of American Express. Fieldwork was undertaken between 14-20 July 2022, amongst 2,000 consumers in the UK.

Dan Edelman,

Let’s talk about… how to retail in a recession

When recession - or the verge of one - hits, and customer spending habits change, buyers are reminded that they are not working in isolation but are only one - albeit very important - link in a chain that needs all its parts to survive.

For retail, the chain is made up of procurement, warehouse, visual merchandising, and the sales/customer service team. This is all encased in brand, marketing, and strategy, and supported by the finance department.

you apart from your competitors and allows you to find your unique strategy to survive these turbulent times.

Once you have this golden nugget of information, you can focus your efforts on fortifying your why in your customers’ minds. If you are unsure, speak to them. Ask them why they are loyal to you, and what makes you special in their eyes? You may be surprised by what comes up to help you on your journey.

and cutting back on larger gift-giving and non-essential meals out. Visuals can bring this to life and assist in upsell.

3. Focus on customer service

If you are a bricks-and-mortar retailer, how do you compete with online? Customer service, of course. People don’t enter shops just to buy stuff. There are myriad complex reasons why they visit: for an uplifting experience, to feel connected to others, to relieve boredom, to feel aspirational… the list goes on. Our job as retailers is to deliver the connection - real human connection - in a way that cares.

the charm and create comfort and understanding. We must reward our loyal following to help them understand that we have not only noticed their loyalty, but we are grateful for it.

How you go about this will be unique within your setting. But you need to show an understanding that you recognise the challenges that your customers are facing, and you will do all you can to ease the pain, be that a great promotion for loyal customers, free and valuable advice via blogs, or even cheering your customers up across your social media channels.

If you want to survive, you need to look holistically at all pieces, playing to your strengths along the way. Here are my top five tips to retailing in a recession. I would love for you to join the discussion on my LinkedIn profile.

1. Know your WHY

Your brand is only as good as your customer’s perception of it. Have you stopped to sit down, cup of coffee in hand, to assess your ‘why’? It’s tempting to fall into the trap of copying what your competitors are doing, or frantically cutting costs with little consideration of the long-term effect.

I would urge you to stop for a moment, pencil and paper in hand, and write down a reminder of why. Why do you do what you do? Why do your customers love you? This is what sets

I’ve always believed visual merchandising should be a serious part of your retail strategy. But now is the time to invest if you have not already, or to take your visual merchandising manager a cup of tea and express your gratitude.

A recession is where the visual merchandising team comes into its own. If the outside world is gloomy, bringing joy to customers via their enjoyment of your space and products is absolutely essential. Providing this escape can pay dividends in the long run.

Stressed customers do not spend. Customers immersed in a relaxing, multi-sensory environment do. Visual merchandising to reflect customers’ moods is essential. Right now, many are looking for ‘in-home’ experiences, be that a special meal for two, or an investment in home-based activities such as puzzles and games.

Christmas will be all about creating joy and an element of luxury at home,

Have you recently walked your floor as a customer? Gosh, it’s hard to be objective when you’re in the mire. But right now, you have no choice. Every touch point in your customer’s journey matters. How they are greeted on arrival, how products are displayed, the smell of your store, and even the music have an impact - not least the exit.

4. Strengthen and build loyalty

Yes, it is purported that in a recession brand loyalty is increasingly fragile, and while there may be some truth in this, we also know that during uncertain times humans crave familiarity.

If your brand is recognised and loved, now is the time to turn on

5. Cut costs but don’t throw the baby out with the bathwater  Before you start any cost-cutting exercise, my advice would be to put your costs into two columns: good costs, and bad costs. Don’t cut good costs - good costs being those that make you unique and give you a point of difference against your competitors. Distinctive service could be an example, or selling quality goods.

Finally, don’t panic. Follow the above and the ship will right itself, this wind shall pass, and you need to consider what you want to see when it does. Long-term thinking is a must to cope with short-term headwinds.

2. Understand the power of a multisensory retail experience

“If the outside world is gloomy, bringing joy to customers… is absolutely essential”

Bryony Taylor-Edwards, head of brand and gift, home, food and toy buyer at Yarnton Home and Garden in Oxfordshire, shares tips on trading in turbulent times

Photo: Clive Rose

Clare Leigh, owner of

Two Ducks in Woking, asks: how ‘essential’ are you?

Diary of a gift shop

When the government declared us all ‘non-essential’ retailers during the first lockdown, how did that make you feel? Just a little bit perturbed, I imagine, if you are anything like me. After all, for our customers, we are not just shops, we are their therapy in tough times.

So no doubt, like me, you rushed around like a headless chicken trying to work out how you might become ‘more’ essential. And perhaps, like me, you created a takeaway coffee and cake offering to ensure your doors could remain open and you could still greet your customers on a daily basis - albeit from the doorstep, in a mask, and from a distance.

1.

As we have transitioned back to ‘normal’ shop life, where our doors are open and the two metre social distancing stickers have been well and truly scraped off the floorboards, we are perhaps standing in the doorway, scratching our heads, bewildered at how we got to the point where things could actually be worse than they were during the pandemic.

But who could have predicted a war, an energy crisis, and a cost-of-living crunch (on top of the cumulative issues of Covid, Brexit and the global supply chain), which have created some of the most challenging conditions we have perhaps ever faced. You can certainly have sympathy with those who have decided to hang up their coats and close their shop doors for good.

And for those of us who cling on to our shopkeeping dream, now, more than ever, we have to fight our own war to remain ‘essential’ in our customers’ hearts and minds, so we don’t automatically disappear off their shopping lists when pennies are tight. So, what can we do to mitigate that risk? Well, here’s the five main steps we’re taking:

Analyse all areas of the shop for profitability. How is each segment performing? Would it benefit from a change, a shakeup or a complete overhaul?

2. Review price points of stock, and assess suppliers: are they being helpful/flexible in tough times? Review the bigger picture: might you need changes in staffing, location, banking or focus?

3. Communication to customers. Keep them close: send them a weekly newsletter telling them what you are specifically doing to help them such as keeping prices the same, doing deals, focusing on cost-effective best sellers and so on. Show up on social media, particularly Instagram in the gifting market - on a slow sales day, this app can be the key to spontaneous online sales and interest.

4. Add value. Provide events that show customers you care - not just about their pennies, but about their wellbeing and what’s important to them right now. Our fashion events are focusing on ‘styling up’ while working from home, or going to a friends for dinner, rather than those expensive nights out that people may be avoiding just now. Remember to make the shop look as attractive as you can, to tempt shoppers in and give them a great experience. Are your staff trained in visual merchandising?

5. Get support. Are you a member of Bira (British Independent Retailers Association)? [This trade body] can help you with a large number of issues including discounts from suppliers, HR and legal advice, and payment services. And engage with your other local businesses. We have started a WhatsApp group so we can look to support each other’s events and concerns. Find your nearest Facebook group of boutique/ shop owners so you can share advice - and share your pain - it’s important!

Basically what I’m saying is we can’t stand still. We can’t afford to. We need to remain ‘essential’ in our customers’ hearts and minds by really tuning into what they need from us right now.

Email: hello@two-ducks.co.uk

Visit: two-ducks.co.uk

FB: twoduckslifestyle

Instagram: twoduckslifestyle

“For our customers, we are not just shops, we are their therapy in tough times”

Photo: Eddie Judd Photography

Photo: Eddie Judd Photography

Get set for the spring/ summer season

Looking ahead to Spring/Summer 2023 can be quite difficult right now, when you have to be laser-focused on having a good Christmas trading season and not be too distracted by the state of affairs in the wider UK and world economies.

However, the transition into the new year is a crucial time to set out your stall for the 12 months ahead, and the whirlwind of seasonal events which starts with Chinese New Year in January and Valentine’s Day in February, and finishes with Father’s Day in June.

For many, January means resolutions, often based on things that people are going to stop doing or change about themselves. Many larger multiple retailers hone in on this, and the perpetual ‘New Year New You’ slogans rebound. While the excesses and gluttony of the festive season will rebound for many into a period of enforced wellbeing, I would rather see the gloomy month of January abound in more of a celebration of the person you are rather than the one you could be.

The mindset of the spring clean, however, is a good place to start - not only in appealing to your customers but also in your approach to your business at this time of year. The first and most important factor to consider is how well you have dealt with any Christmas residual stock. It would be Nirvana to think that anyone comes out the other side with nothing hanging around, but the key is to have a plan on how to deal with it - be that through compelling reductions, or the ability to remerchandise stock into new displays,

if generic enough. The ability to do this well allows you to be clear about your strategy for the year ahead.

Valentine’s Day comes first out of the gate in terms of a large sales opportunity, and while the fact that February 14 falls on a Tuesday in 2023 holds back its full potential, the fact that many dogs and cats now receive a Valentine shows that people love the excuse to send a card or small token.

Mother’s Day follows hot on its heels just over a month later on March 19 and for many, this can be the biggest peak in sales of the first half. There is an element of continuity in the stock that can work well for both occasions, with overarching themes of love combined with florals and pink/red appearing in both. However, if you want to be clever with your stock management, just ensure that how you present and merchandise elements for each event differs dramatically, to give customers a unique point of view on both.

Likewise, for both events, personalisation always adds a different

dimension to people’s gifting and allows you to take generic items and give them a unique meaning. For a relatively small investment, there are a variety of techniques you can use in-store and online to do this, which create easily applied lettering and sentiments.

In the background of all of this will be the fact that supermarkets in particular will have Easter stock on shelf as soon as Christmas clears the seasonal aisles. While many may bemoan this, these retailers wouldn’t give over significant amounts of valuable space and stock investment to these categories if they didn’t sell it. (Many of us are no doubt guilty of rejoicing at the seasonal return of Mini Eggs or a Creme Egg!).

Outside food retail, it’s better to take more of a spring and newness theme for the lead into Easter, using the lighter and brighter colours of the season to drag us kicking and screaming out of the January blues. The trend for decorating homes in the run-up to Easter is still growing year-on-year, and many a front door is now graced almost

Sara Allbright is a director and co-founder of Retail100 Consulting, which is a consultancy firm with 100 years of retail experience that helps retailers and brands grow.

Prior to Retail100 Consulting, Sara worked in buying roles at John Lewis & Partners for 18 years, predominantly for home and seasonal categories, including eight years leading gift and home fragrance buying. She has specialised in brand relationships and growing small emerging brands into market leaders. Sara is also experienced in own-label sourcing across multiple categories and countries.

Email: hello@retail100consulting.co.uk

Visit: www.retail100consulting.co.uk; www.linkedin.com/company/retail100-consulting

year round with a different themed wreath.

And who could have foreseen that 2023 would present us with an unexpected trading opportunity to bridge the gap between Easter and Father’s Day? The coronation of King Charles III will be held on May 6, so stand by with the mugs and bunting.

Overall, to survive through a S/S season, trading agility has to be key - as you leap from one event to another with many only peaking for the few days before the moment itself. Being there ‘For All Life’s Moments’, as one large retailer recently declared, will see customers return to you and encourage loyalty in core gifting categories - and the associated products such as cards and wraps.

Finally, writing this column for the November/December issue of Gifts Today, it would be remiss not to touch on the season, so we would like to take the opportunity to wish you all a very Merry Christmas and a happy and healthy New Year.

The transition into the new year is a crucial time to set out your stall for the 12 months ahead, says Retail100 Consulting director and co-founder Sara Allbright

L-R: Sara Allbright, Anna Berry, Neil Amer and Elaine Hooper

Step into reading Warmies

Warmies has launched its first collection of children’s books. The range comprises six stories, bringing to life some of the brand’s most popular soft toys.

The Warmies Sloth, Pig, Sheep, Unicorn, Baby Penguin, and Puppy take readers on adventures through Lavender Land, teaching children the importance of a warm hug.

Sold separately or together with the matching large soft toy, these gifts are especially suitable for the festive season. They are a great addition to the night-time routine and a perfect step into reading for the little ones in your customers’ lives.

The quality books are made up of thick card pages, encased with a padded cover, and feature beautiful, intricate illustrations throughout.

Warmies says it is ‘excited to continue the journey into making bedtime an exciting and unforgettable experience for children around the world’.

Intelex Group (UK) Ltd

Call: 01933 679 777

Email: sales@warmies.co.uk  Visit: www.warmies.co.uk

One for big brothers

Personalised Memento Company

This Personalised Big Brother Story Book is sure to get big brother excited about his family’s new arrival. Filled with adorable illustrations and a heartfelt story, which spans across 28 full colour pages, it makes the perfect gift to explain all of the fun he will have with his new sibling! This book is also available in a ‘Big Sister’ option.

Email: sales@personalisedmemento.co.uk

Visit: www.personalisedmemento.co.uk

Fun festive pageturners

House of Marbles

House of Marbles has an ever-growing collection of festive gift books that will make wonderful stocking fillers and family presents for Christmas. Customers can choose from activity, sensory, puppets and board books, to give and treasure at the most special time of the year.

There is also a humorous collection for adults that offers great quality and entertainment, which are suitable for independent gift shops that want to stock Christmas books that are truly unique.

The range can be ordered in small quantities, and carriage-paid starts from just £200 - making House of Marbles a great choice for must-have seasonal books.

Call: 01626 835358 | Email: uk@houseofmarbles.com Visit: www.houseofmarbles.com/tradeuk

The story that comes alive

Willsow

Willsow is billed as the world’s first plantable children’s book. The company says: ‘Willsow books are the first of their kind. Never have you been able to read a book, plant a page and grow real vegetables, meaning you can meet the main character!’

Each book is embedded with roughly 500 non-GMO vegetable or herb seeds (in the cover pages), which means they can be torn off and planted to grow the main character of each book. The range features five different books, with each story benefiting from a deeper message, while also promoting sustainability.

Call: 0116 366 7500 Email: letschat@willsow.com Visit: https://willsow.com/

For curious young minds

Oxford Children’s Books

Oxford Children’s Books offers a series of titles which introduce young minds to some big topics, helping children understand the world around them in an engaging and entertaining style.

‘Robots, Gadgets, and Artificial Intelligence’ and ‘The Causes and Impact of Climate Change’ are exciting new releases in the series.

Building on the success of the globally bestselling Very Short Introductions series but tailored for the inquisitive minds of the next generation, each book combines expert information with vibrant artwork to capture kids’ imaginations and inspire them to make a change in the world.

‘Robots, Gadgets, and Artificial Intelligence’ explores what artificial intelligence is, how robots have evolved, and the role they could play in the future. ‘The Causes and Impact of Climate Change’ explains climate change, its impact on the planet, how it can be slowed down, and what we can all do to help.

Call: 01536 452640 Email: uktradequeries@oup.com Visit: global.oup.com/education/?region=uk

Find literary inspiration

The School of Life

New from The School of Life is a humorous and uplifting gift book. ’Quotes to Live By’ is an artfully curated and beautifully designed hardback, brimming with short, sharp quotes and witty illustrations.

Elf adventures

Elfland UK

Christmas is just around the corner, and Elfland UK has created the perfect gift box for readers aged five-plus.The Sleepy Elf Bedtime Gift includes a limited edition copy of The Lost Wish book, a box of Elf Eyes self-heating eye masks, plus a magical Elfland wish wand.

Children can enjoy a magical adventure featuring Siena, her loyal dog Buddy, and her best friend Gabi in Elfland, but when it’s sleep time they can simply pop on their Elf Eyes and drift off.

The Lost Wish, written by Clare Anderson and Emily Jacobs and illustrated by Emma Kurran, is a modern festive fantasy adventure story with echoes of familiar fairy tales, favourite fables and much-loved legends. It’s full of characters and events that teach children the importance of wellbeing, courage, compassion and self-belief.

Email: info@elflanduk.com Visit: www.elflanduk.com

Organised around The School of Life’s key themesrelationships, regret, anxiety, work, friends, family, travel and, not least, the meaning of life - the compact quotes range from funny to thoughtprovoking, and offer comfort and consolation, making this an ideal gift for Christmas.

The School of Life is a global organisation helping people lead more fulfilled lives. Through its range of books, gifts and stationery, it aims to prompt more thoughtful natures and help everyone to find fulfilment. It’s a rapidly growing global brand, with more than 7 million YouTube subscribers, 389,000 Facebook followers, 174,000 Instagram followers and 166,000 Twitter followers.

Call: 0207 833 1010

Email: orders@theschooloflife.com Visit: www.theschooloflife.com

Gifts Today chats to Paul Lewis, merchandise director of the awardwinning department store Austins in Newton Abbot, which is approaching its centenary of trading

‘We’re passionate shopkeepers’

them up to date, modern, relevant, appealing, and desirable shopping destinations.

I was absolutely overwhelmed by the recognition of all the hard work that our team has put into developing our gift business, which was appreciated by the judges. It’s made us all feel very proud to put Newton Abbot [in Devon] on the map as a shout-out for Austins: the largest independent store in the south-west.

What do you think sets you apart from other gift retailers?

It’s all about the DNA of all of us at Austins: we’re passionate shopkeepers who are customer-centric.

Tell us a bit about Austins. Founded in 1924, we are approaching our centenary of trading. Managing director David Austin followed his father and grandfather in leading the business, which is still in family ownership. It has developed into the area’s foremost department store group and has sales floors split across four buildings: the Fashion Store; Home Store; Menswear, Toys and Sport Store; and Furniture and Carpet Store.

Austins is a member of the buying group AIS (Associated Independent Stores). Therefore, we can offer our customers a better choice and better value by taking advantage of the vast buying power that AIS brings.

Over many years, we have continued to reinvest in and expand our stores to keep

Most important of all though is our people, who are at the forefront of our commitment to providing exemplary service, which is down to each and every one of us.

What’s your role?

As merchandise director I have the strategic steer on the direction of the business, both in merchandise and store layout. Working closely alongside David, we agree budgets and allow our department managers/buyers to liaise with suppliers in making the detailed selection. We also use the expertise of the AIS buying team for the fashion, menswear, and cook shop categories.

What’s your background?

I started here in August 2018, having previously worked since 2014 as the store manager at another independent department store (Bradbeers in Romsey, Hampshire). When the opportunity for a fresh challenge in such a lovely part of the country presented itself, it was a dream come true.

From leaving school in 1980 I spent 34 years with John Lewis prior to taking voluntary redundancy in 2014. My last role there was operations manager home in John Lewis Reading, so I have a great grounding in department store retailing.

Unfortunately in 2020 I suffered a brain haemorrhage and stroke, and this has had life-changing consequences, meaning I now work part-time. I couldn’t work for a more

supportive and understanding boss: David has been kind and accommodating through the most challenging of times - not just for me, but for the business, in terms of navigating the pandemic.

How would you describe your gift range?

It’s developing and growing nicely. In 2018 we began a refurbishment of the ground floor in our main fashion store and created space for a new stationery and gift area which opened in May of that year. We work with Woodmansterne which supplies most of our greeting cards. It has a great range, and working with one key supplier makes it much easier for us.

What are your gift categories?

Mostly personal pick-up gifts, baby and home décor. Christmas seems to come earlier every year but maybe we have short memories! Our selling floors are bulked to encourage easy selfselection with plenty of festive treats in all our main gifting areas, and we have seen a good early response to all the new ranges.

Who are your key gift suppliers?    Jellycats, Wrendale, Transomnia, and Powder UK.

How do you find gift products?

Mostly we attend the AIS Index shows in Solihull, but also - though not as frequently - the NEC shows and local shows such as Westpoint Exeter, and Olympia London for toys.

What’s your selection criteria for gifts?  Tasteful, quality, fashionable and affordable.

How did you feel when you heard the news that you had won the best department store retailer of gifts category of The Greats Gift Retailer Awards 2022??

What gifts are proving popular?

Our Jellycats offer has grown far beyond our initial expectations and Powder UK is a welcome addition. What gift lines have you started stocking recently?  Laing giftware.

How is trading generally for you?

Like all high street traders, the past couple of years have been extremely challenging. But recently we are pleased to see fashion sales both in ladies and menswear picking up due to the lifting of restrictions post-pandemic and the return of family celebrations such as weddings and holidays. We have brought in a number of new fashion brands: b.young, Khost, Sonder Studio, Brakeburn, Pomodoro and Emreco were all new this S/S.

How do you maintain the interest of existing customers and attract new ones?

We run a privilege card which has a great take-up with our regular customers, and we email them approximately three times a week with details of new lines, special offers, events and so on. We also promote the store on our trading website and use social media when we think it’s right.

Do you offer gift-related services?

We offer a free gift-wrap service in our fragrance hall, but we are considering a full wrapping service for Christmas which would be chargeable. Where are you taking your gift offering next?

In the short term, we will continue to tweak the space and review our selection. But, all things considered with the disruption of the past few years, we need a rain check before expanding. That said, our seasonal gift food offer at Christmas has performed strongly over the last two seasons and we see more opportunity there.

What’s next for Austins?

We have pretty much a full line offer covering most assortments. With 60,000sq ft of selling space, we provide authority in our product selection of good, better, best across categories including AIS own brands as well as key high street brands that are exclusive to us in the area.   What’s the most rewarding aspect of your job?

Witnessing the delight of customers and colleagues when seeing the rewards and success of sales from our buying, and the efforts that go into making Austins a great shopping experience. It’s a real team effort - and we have a great team.

And the most challenging? Being an independent retailer, it’s great that we make our own decisions and make things

happen without the need of a long signoff process. But being small does sometimes mean we have limited specialist capabilities. This can slow progress, as there are never enough hours in a day!

A sprinkle of stardust

The principal cast members of an upcoming Netflix series have agreed to model for a new Austins campaign promoting the department store’s many stylish fashion labels. Merchandise director Paul Lewis explains: “Immortium is a Netflix series which is currently in production and due to air soon. The models are all actors in this vampire drama, which is aimed at a teen audience. So when I was approached by local photographer Mike Alsford and asked if we would be interested in working with him, I was really keen to maximise the opportunity. I hope the campaign might help us attract younger customers and get that age group to feel comfortable in a department store - and make them appreciate that we are a good place to shop.

“The models are stars in their own right with a high number of followers on social media, so using influencers in this way is a bit of an experiment for us. But marketingwise, these guys are very social media savvy and already have large numbers of followers. I don’t know how effective it will be, nor the longevity of it, but if we don’t try, we will never know!”

PHOTOS: Mike Alsford

Red Card turns 10

What’s your background?

I studied Honours English at Monash University in Melbourne, as I always wanted to be an English teacher. However, having taken a part-time job in a restaurant, my career started in hospitality, working for Hyatt International in Australia.

I then travelled to England to work for Conran Restaurants (now D&D London) for a number of years, before getting married, moving to West Sussex, and taking a break to start a family.

Why did you move into retailing?

After this break, I started working in Petworth Bookshop, and discovered there was a need for a greeting cards shop in the town. In partnership with Steve Howe, the owner of Petworth Bookshop, Red Card was born in July 2011.

Tell us about your business.

The original premises was at 5 High Street, in a space of around 250sq ft. After we had been there for a year, the owner of the building decided to sell it, and as we didn’t have security of tenure (learning all the time!) we had to vacate the shop.

What we had created was very successful, so we packed everything up, put it in storage and began looking for another premises - this time larger.

As luck would have it, 6 High Street became available, and it was twice the size. We reopened one year later, so this year we officially celebrate 10 years of trading.

As our lockdown project, we relocated to premises twice the size (around 1,000sq ft) in a building next to the main car park in Petworth. So the footfall has increased along with the size of the shop. This move has been extraordinarily successful, and we have greatly expanded our offering.

How would you describe your range?

Having originally started as a greeting cards shop (we have won a RETAS Greeting Card Retail Award three times: Best New Greeting Card Retailer in the South when we opened, and then Best Greeting Card Retailer in the Home Counties and South East in 2019 and 2021), the new shop has enabled us to expand our gift offering and our children’s offering.

Our range of gifts is colourful and practical. There are very few items in the shop which don’t serve a purpose. We don’t really do ornaments and decorative items, except at Easter and Christmas.

What are your key categories?

Fashion, jewellery, homeware, stationery, body & beauty, partyware, children’s toys, and men’s gifts.

Who are your key suppliers?

We have a number of key suppliers: Powder UK, MSH, Hot Tomato, Talking Tables, Gisela Graham, Jane Hogben Pottery, Heathcote & Ivory, Beefayre, Caspari, Kikkerland, Legami, Museums & Galleries, Chilly’s, Portico, Gentlemen’s Hardware, House of Marbles, Lamy, Le Toy Van, Jellycat, Djeco, Meri Meri, Rex London, Yoshi, East of India - and many more smaller suppliers.

Where do you source products?

Through trade shows (Top Drawer, Spring Fair, Autumn Fair, Home & Gift and Progressive Greetings Live), rep and agent visits, and by visiting other shops.

What’s your selection criteria?

It depends to a certain extent on what we are buying, and it has changed and adapted to consumer demand over time.

We are very aware of the interest in environmentally-conscious companies and products, and also the move away from products manufactured in China. While products within these guidelines are very attractive to our customer base, they do come at a premium costand with the current economic climate, we try to maintain a balance between these issues.

What lines have you started stocking recently?

Lanka Kade: beautiful, small handmade wooden

Sally Matson, owner of the multi-award-winning Red Card shop in the heart of the West Sussex town of Petworth, is celebrating a decade of trading

Shop manager Karen West and owner Sally Matson

toys which are tactile, bright and at a good price point, so they are popular as a small pick-up item. We have also introduced Ziggle, which is a lovely range of baby items (such as leggings, bibs, hats, and muslins). These are proving very popular as they are such lovely baby gifts. Finally, we discovered Elite gift boxes at Spring Fair this year and bought the most beautiful tins from them - their licensed ranges from Emma Bridgewater and Sara Miller are flying out.

How is trading for you?

Since reopening in our new premises after the final lockdown in April 2021, trade has been fantastic. Spring seasons were huge, and the tourist season continued this positive trading period. All categories are selling well, so the buying is ticking over nicely.

I’m conscious of the cost-of-living crisis, and although it hasn’t affected my buying, I am being more conservative. As with most retailers, I want to steer the shop steadily through this current period, so have no plans for big changes at this stage.

What’s in a name?

Red Card owner Sally Matson says: “The story of the name of my business still sends shivers up my spine. From the very start, I wanted to call the shop Red Card. I had no reason for this, but that was the name I wanted.

“Friends and family commented on how strange they thought this - that people would think it was a football shop, or that it had negative implications. But after considering hundreds of other ideas, I stuck with Red Card.

“On the day we opened, a local historian named Peter Jerome came in and said he had a photo to show me. In his hand was a picture taken outside my shop during the street celebrations for Queen Elizabeth’s coronation in 1953. At that time the premises was a small electrical shop called The Chinese Lantern, and it was owned by… Mr R. E. Card. This name was painted above the shop - with exactly the same lettering that I had chosen for the shop. So that’s how we started. And even though it’s a strange name, the provenance is fascinating!”

do you maintain the interest of customers and attract new ones?

How

The shop’s new location has definitely attracted new customers. We have also gained new customers through our Instagram posts (our Jubilee products were posted all over the UK), even though we don’t have a website.

We have a very loyal local customer base and with the increase in petrol prices and the uncertain economy, many people are choosing to shop local, which is great.

What’s the most rewarding aspect of your job?

Running a successful small business in challenging times. And being part of the local community is very important to me. I’m Chair of the Petworth Business Association and also involved in a number of other committees and organisations that help support the town and run events.

And the most challenging?

Finding enough time to achieve all the things I

want to - but that is easier when I can manage to find a good work/life balance. My days off are the times when I can plan and make decisions about the business, as I’m able to stand back and find more perspective.

Starting a small business from scratch has

Party time

been a huge learning curve, and I’m very proud of what I’ve created. I’m grateful for the support and encouragement I’ve received from the industry and my colleagues, and I look forward to continuing to grow and develop Red Card over the next few years.

Red Card hosted a party in September to mark its milestone birthday. Regular customers and a selection of guests from the industry were among those invited to raise a glass at the evening event, which was held in-store.

L-R: agent Maria McKenna, shop manager Karen West, owner Sally Matson, and agent Nikki Walsh

‘A hive of activity’

The Hive - Gift Shop and

Lisa Conway talks to Gifts Today about how she transformed herself from a passionate potter to an innovative proprietor, by turning a retail unit into a ‘home to all things handcrafted’

It’s always been my dream to have my own shop. When I started to tap into my creative side, after retiring from my marketing and public relations career at the age of 42 to have my third child, I needed somewhere to sell the items I was making. I started making semi-precious beaded jewellery and took up sewing and painting again (I was previously destined for art college but never went).

But the most significant reason was because I learned how to throw a pot. It turned into a passion, and I quickly accumulated loads of pottery. I was selling at craft fairs but found the whole process and irregularity incredibly frustrating.

Over the years I met many like-minded creative individuals, all producing beautiful, handcrafted items and artwork. I promised myself that I would eventually have an outlet for their talents. We needed to be able to sell our work year-round, come rain or shine. It would be a gift shop, where the public could access unique, handcrafted pieces, and would always be able to find something completely different to anything else on the high street.

Tell us about your business.

The Hive launched in April 2021 - not great timing considering the global pandemic, but I wasn’t getting any younger, so I just went for it. The shop and gallery, which is across two floors, is in the heart of the beautiful and historic village of Westerham in Kent, which is renowned for a huge number of local tourist attractions including Chartwell, Quebec House, Squerryes Estate, Emmetts Garden, Chiddingstone Castle, Penhurst Place and Hever Castle.

I felt it was time for visiting tourists to be able to buy something beautiful and unique that had been handmade in the UK and locally, rather than imported, mass-produced goods.

In terms of my business model, we offer

website. They all need to be seen in the flesh and handled to be truly appreciated.

What are your key categories?  Hand-thrown and hand-built functional and decorative pottery and ceramic pieces are our most popular product line. Crocheted and woven rope items are very popular too.

concessions within the shop where individuals, carefully selected by me, rent space on a monthly basis, or we sell their items on a ‘sales or return’ commission only basis. Occasionally, I also buy small quantities of items from new makers I come across, to trial the popularity of a product.

Why is it called The Hive?

Because of the hive of activity from the busy makers within. Not that items are made on the premises (though I paint there occasionally) but everyone who has their products in The Hive is a ‘busy, productive bee’.

How would you describe your range?

We sell more than 100 different products, and everything is handmade in the UK and sourced from local producers. Most items are one-off unique pieces, and fragile, so not easily sold via a

Then there’s fine art (mostly original pieces in various mediums, plus Giclee prints); fused and hand-blown glassware; handcrafted wooden pieces - mostly reclaimed Kentish Oak; a variety of leather goods, made locally to order; kitchen linens designed and reproduced by a Devon-based artist; soft furnishings; silver and sea glass handcrafted jewellery; semi-precious beaded jewellery; handmade natural (chemical-free) candles, scents and body products; winter lines such as leather gloves, silk and wool scarves and handcrafted decorations; and children’s toys and nursery items, which are mostly handcrafted, sewn, knitted and wooden items.

How many suppliers do you deal with?

Around 68 individual makers/suppliers, all known to me or found by me. No names anyone would know or have heard of prior to The Hive opening. That’s what makes us so special: you can’t buy the majority of the items we sell anywhere else!

How do you find products?

I’ve come across a great many makers over the years by attending craft fairs as an exhibitor. I continue to visit local craft fairs to discover new items and potential suppliers. In time I intend to

Gallery owner/manager

“My concept is a good one, and I’m reminded by many of my lovely customers that what I provide is very special!”

Why did you decide to open a gift shop?

visit the ‘Handmade UK’ craft fairs, which are emerging throughout the UK.

What’s your selection criteria?

First and foremost: handmade in the UK, and ideally sourced as locally as possible. Occasionally I go further afield to places such as Scotland, Devon, or Cornwall, depending on the product I’m sourcing.

How is trading for you?

Most definitely, sales were much better last year. Everyone that visits the shop says, ‘ooh I must be good; I shouldn’t really be spending!’ unless they are buying a gift of some sort (as opposed to treating themselves). Impulse purchases have gone right down, and we previously did very well with them as our items are so tempting and lovely.

What’s selling well?

Pottery and ceramics are still one of our best sellers, along with original works of art, wooden products, leather goods and kitchen linens.

What’s next for your gift offering?

I’m always looking for beautiful, handcrafted items and will search out makers of products in particular areas. However, for the time being - at least until the economy picks up - I will be sticking with what I know and what is currently selling well.

What’s next for your business?

Since day one, I wanted to offer a gift registry service, whereby customers register their details and provide a list of family gift occasions, name their budget, and I source and provide the gifts on their behalf. I see this as a ‘value add’ but it’s not something I’ve had time to pursue or actually offer yet. It takes time to build a customer base and customer confidence. Depending on the state of the economy in the new year, I may introduce the service around Easter.

We offer ‘private view’ evenings in the Gallery, and I would also like to offer private shopping

evenings, especially in the run-up to Christmas, but pre-booked for a small fee. And artists’ demonstrations would, I believe, prove very popular. But until recently it’s been impractical as far as crowds, Covid restrictions and general apprehension is concerned.

What’s the most rewarding aspect of your job?

Being my own boss, being surrounded by beautiful, handcrafted items, meeting new likeminded makers and artists, and selling items that I’ve made.

And the most challenging?

Doing everything myself, particularly all the administration and month-end accounting. I’m looking forward to being able to staff the shop accordingly and having more time to make items to sell.

If I had known just how badly the pandemic would have affected the UK economy, the nosedive in tourist trade and people’s buying habits, would I have opened a gift shop when I did? The answer is probably a resounding ‘NO’.

However, I don’t regret it. We are surviving, possibly thanks to my business model, but my timing could have been better. I look forward to the days retailers used to enjoy, and to tourists returning to Westerham in droves. My concept is a good one, and I’m reminded by many of my lovely customers that what I provide is very special!

Bunny bonanza

Enesco

Enesco is hopping with happiness to announce its reinvented, reimagined, and totally renewed line of Beatrix Potter soft toys, featuring everyone’s favourite bob-tailed bunny and his playful pals, as fans of Peter Rabbit celebrate 120 years of this mischief-maker.

New patterns and fabrics, and high-quality super-soft stuffing, make this new Beatrix Potter Soft Toy Collection wonderful to touch and cuddle, while calling

on the classic designs, character illustrations, and original artwork from Beatrix Potter’s best-loved tales for the linings and clothing.

Of course, the hero of the collection is Peter Rabbit himself, in his iconic blue coat with little yellow buttons, with his fluffy ears pricked up and paws outstretched as if ready to give a great big hug. Available in a range of sizes including extra large, large, medium, small, and in keyring format too, there’s a price point to fit any budget for fans and collectors of all-things Peter Rabbit..

Joining Peter Rabbit in this collection are his little sister Flopsy and cousin Benjamin Bunny, along with Hunca Munca, Jemima Puddle-Duck, Mr. Jeremy Fisher, Squirrel Nutkin, Tom Kitten, and Peter’s mother Mrs. Rabbit.

Peter Pan turns 70

Enesco is delighted to present a new collectable figurine from one of its best-selling licenced brands, Disney Traditions by Jim Shore, to celebrate the platinum anniversary of Walt Disney’s Peter Pan.

It’s been 70 years since the animated feature film made its debut. Now, to mark the momentous occasion, critically acclaimed artist Jim Shore has created a special anniversary piece featuring Peter Pan and Captain Hook, named Devious and Daring.

Featuring the little boy who didn’t grow up in his iconic green suit, and the wicked pirate with a hook for a hand after it was eaten by a hungry crocodile, this figurine measures 24cm tall and is a great gift for fans of the Disney franchise or movie memorabilia. Presented in a branded gift box, Jim Shore’s artistry and skill capture the essence of this iconic scene loved by generations over the decades.

Call: 01228 404022

Email: uksales@enesco.co.uk Visit: www.enesco.co.uk

A gift to cherish

Personalised Memento Company

Treat a loved one to a thoughtful gift from Personalised Memento Company. This charming personalised Me to You Crystal Token, presented within a silk-lined black gift box, is sure to be treasured for years to come. With its flat base, this token is the perfect ornament for any desk, shelf or table.

See PMC's website for its large range of licensed personalised gifts.

Email: sales@personalisedmemento.co.uk Visit: www.personalisedmemento.co.uk

New licences join Rainbow family

Rainbow Designs

Three licences from children’s literature have joined Rainbow Designs’ classic character portfolio. Maisy, Bagpuss and Giraffes Can’t Dance will all feature in the company’s 2023 catalogue. The initial range for each will comprise soft toys of the main characters.

Rainbow Designs managing director Anthony Temple said: “The stories of these playful characters resonate with parents and grandparents, sparking memories from their own childhoods that they long to share with the next generation. We bring each story to life, taking the two-dimensional character from the pages of the book, and giving the child a tangible, soft and cuddly version of their much loved friend.”

Maisy Is a series of books with vibrant bold, colourful illustrations with a thick outline making her instantly recognisable. The stories are around children’s first experiences, making them more fun with Maisy!

Giraffes Can’t Dance is a funny and touching picture book about a tall giraffe who would love to join in with the other animals at the Jungle Dance, but everyone knows that giraffes can’t dance… or can they?

The oldest character is Bagpuss, written in 1974. The story is about ‘a saggy, old cloth cat, baggy, and a bit loose at the seams’ and his friends who come to life.

Rainbow Designs offers an extensive range of soft toys, wooden toys, baby, nursery and gift products. Its licensed portfolio and collections include Paddington Bear and the New Paddington TV Adventures, Peter Rabbit, Disney’s Winnie the Pooh, The Very Hungry Caterpillar, Guess How Much I Love You, Elmer, Spot the Dog, Snoopy, We’re Going on a Bear Hunt and The Snowman and The Snowdog ranges.

Call: 01329 227300 | Email: sales@rainbowdesigns.co.uk

Visit: www.rainbowdesigns.co.uk

Classic Canes

Classic Canes has a range of walking sticks and folding canes produced in association with The National Gallery. Ideal for Christmas gifts and as stylish accessories, the collection includes canes based on famous paintings such as Van Gogh’s Sunflowers, Stubbs’ Whistlejacket and Monet’s Water Lily Pond.

All models are height-adjustable, which adds to their appeal as presents because they can be easily sized to fit the recipient, and each purchase helps the National Gallery in its work to conserve the nation’s favourite paintings.

Call: 01460 75686

Email: info@classiccanes.co.uk

Visit: www.classiccanes.co.uk

Bolsius

A warm glow

During the winter season, home ambience is more relevant than ever. Consumers want to enhance the mood in their homes. Rustic candles are decorative and create a warm ambience when lit: they are the ideal products to decorate your interior with.

Bolsius’ new collection combines rustic candles in natural tones with a festive silhouette, tapping into the relevance of the winter months. They come in different sizes and designs based on the season and the latest trends, and are inspired by textures and colour tones from nature.

But Bolsius also offers more traditional Christmas hues. Its basic rustic candles are available in different sizes and come in an array of 23 shades made without palm oil, but with natural vegan wax.

A real finishing touch is the Bolsius Sunset candle. This has a gradient varnish, flowing from matte to metallic in different soft and festive colours. Combine this candle with natural colours or metallic candles to create an extra Yuletide feeling.

Research shows that inspiration is key for shoppers to buy rustic candle sets. If they see a combination that would fit their interior, they are mostly willing to buy the whole set. So inspire them with a nice combination of candles.

Since 1870, Bolsius has been making quality products to create cosiness

and a warm ambience in your home. The company does this with passion, skilled craftsmanship and a love for people and the planet. Bolsius inspires, connects and warms people with the magic of candlelight and fragrances that tickle the senses. It’s how you can make every moment a special one - for yourself and for everyone around you.

Bolsius

Call: 0739 1017288 Email: kam.badesha@uk.bolsius.com

APAC

Call: 0116 2302555 Email: sales@apacgroup.com

Grassy Gonks

Joe Davies

Bring your garden to life with these Grassy Garden Gonks from Joe Davies.  Gonks are still featuring heavily in the UK marketplace, proving to be very popular for inside and outside the home.

The range features quirky stone-look gonks wearing eccentric grass-like hats, ready to help in the garden with their spades, flowers, and trowels. The collection also features toadstool houses, complete with grass roofs, which are sure to bring a smile and add a fun creative touch to any outdoor space.

Grassy garden gonks are a big hit with garden centres and small independent gift shops, making them a hot gift in the industry.

Ordering from Joe Davies gift collection couldn’t be easier with its trademark ‘little and often’ ordering system and minimum order value of just £100 for carriage paid orders. Its award-winning team is always on hand to help and advise on its extensive gift, fashion, and jewellery collections.

Showroom: Stockport SK5 7JF Email: 0161 975 6300

Call: sales@joedavies.co.uk

Visit: www.joedavies.co.uk

Display plants in style Personalised Memento Company

This brand new personalised concrete planter from PMC is the perfect addition to any home. Adorned with a timeless design and the ability to personalise with any message, it’s perfect for all occasions. Check out PMC’s website to see the full range available and get in touch to discover more about how personalised gifts can work for your business.

Email: sales@personalisedmemento.co.uk

Visit: www.personalisedmemento.co.uk

Coffee Break

Gifts Today takes a break with Langs director of buying and design Jane Bourne to talk about the company’s summer sizzlers for 2023, from puffins and ewes to babies, birthdays and Bridgerton

Jane says: “Our Summer Edition 2023 has recently launched, which always seems a little strange when we are in the midst of Christmas shopping and decorations!

We’ve found getting ahead for the seasons of buying is really working for us, as nearly 100% of our items are designed in Derbyshire by our team.

For Summer 2023, we have many new collections and stories. We have some classic collections where we have showcased our hand-painted artwork - which is a huge strength for us. Our designs make us unique and different, which we find our customers love.

One of our new stories features the unmistakable puffin with its distinctive colouring. We love the soft painted detail on our stoneware pieces, mixed with slate and pebbles, which is already proving popular with customers.

Lovely Ewe is the title for our new sheep collection - what’s not to love with this woolly wonder? A fabulous mix of black and white brings this striking character to life, and we have some lovely gift items, which will be great for the season.

Meanwhile, the occasion market continues to grow. Babies will carry on being born, weddings are always a great celebration, and as for birthdays… you may not want to be another year older, but it’s going to happen! We have some great new pieces for these occasions, and gifts for the new baby and mummy - and not forgetting the proud grandparents.

Finally, our wedding colour palette has been inspired by [Netflix romance period drama series] Bridgerton, with dusky blues mixed alongside soft greens and whitewash wood.

We always like to have something a little different, so we have added a tractor and some wellies - definitely a staple item for summer in the UK!”

Call: 01332 340927

Email: Lois@richardlang.co.uk Visit: www.richardlang.co.uk

Retro vibes

Rex London

Inspired by vintage food packaging, Rex London’s fresh collection of kitchen accessories will add retro vibes to your customers’ homes.

Ceramic mugs, metal salt and pepper shakers and storage tins of various sizes create perfect sets of everyday items. The multi-use nature of the tins make them not only great items to store kitchen utensils, but also suitable as holders for tools, crafts and accessories.

The colourful designs, as well as their original style, will surely attract those who are looking to brighten their interior and create a classy array of home decorations.

Call: 020 8746 1700

Email: info@rexlondon.com

Visit: www.rexlondontrade.com

Fashion and function

Joe Davies

Equilibrium ladies’ purses are available in a wide selection of sizes, styles and colours - and most incorporate radio-frequency identification (RFID), ensuring data on credit cards is kept safe and secure. What’s more, each piece comes complete with a luxury foiled Equilibrium gift box, making them perfect presents.

Gifts for men are always a difficult area but the Equilibrium for men wallet collection has something for all tastes, from faux leather wallets to genuine leather wallets, credit card holders and coin purses. Joe Davies is well known for its ‘little and often’ ordering system, which enables customers to order a very small quantity of each item. And with a minimum order value of just £100 for a carriage-paid order, you don’t have to break the bank to place your order!

Showroom: Stockport SK5 7JF Call: 0161 975 6300 Email: sales@joedavies.co.uk Visit: www.joedavies.co.uk

Steppin’ out

Classic Canes

Walking sticks have long been symbols of style, power and prestige. Modern canes continue to offer a glamorous means of self-expression and, during the holiday season, many stick users opt for an evening model for use at parties and other special occasions.

Silver and chrome-topped canes for ladies and gentlemen are available at a wide range of price points from stick specialist Classic Canes, as are contemporary versions such as this silver lame and acrylic derby cane on a black beechwood shaft.

Call: 01460 75686

Email: info@classiccanes.co.uk Visit: www.classiccanes.co.uk

Katie Loxton

This season is all about embracing change. Katie Loxton has added even more profiles, design details, and colourways to the mix, resulting in its biggest bag collection ever - meaning buyers can completely update their look for the new season and gift pretty.

All the brand’s customer-adored styles such as the Isla selection and the Millie Mini Crossbody Bag are being refreshed with must-have

Gifts Today RETAILERS’ PANEL

Lucy Parsons Indoor Living Manager/Buyer Burston Garden Centre St. Albans, Hertfordshire

I’ve always been in the garden centre industry, starting out as a florist at a local garden centre. After being made redundant when the florist closed, I took on a temporary position as plant assistant at Burston Garden Centre, and have been here for 20 years.

It’s an independent, family-owned business established in 1978, that covers around six acres, on the edge of the M25 at St. Albans in Hertfordshire.

I’ve been the Indoor Living manager/buyer for the past 18 years. The department has grown from a small gift department to a comprehensive range which includes gifts, homewares, clothing, footwear, toiletries, toys, cards, stationery, food, and houseplants.

It’s an eclectic range focused on high quality and sustainability products, which appeal to a broad customer base. Core sectors are home interiors, clothing, cards, and food - and we are seeing huge growth in the houseplant sector. It was very popular before the pandemic but since 2020, it’s increased further. It’s brought a much younger customer into the store, which is lovely to see.

As for our key suppliers, we have so many… Woodmansterne, Ivyline, POM, Wax Lyrical and Cottage Delight really stand out. But all our suppliers play a really important role in making the department what it is. We recently started stocking Hawthorn Handmade, which is a beautiful range of craft kits, and The Sunshine Bindery, which is a fun and bright stationery range with uplifting and positive quotes.

I mainly source gifts by going to shows such as Spring Fair and Autumn Fair. But recently I’ve found some great products through press releases and Instagram. What’s my selection criteria? Quality, sustainability - and it must fit in with the garden centre ethos.

There’s been many ups and downs in trading this year due to the weather, the Platinum Jubilee, and increased energy bills. Sales are very positive at the moment and I’m looking forward to Christmas trading. It will be challenging, but I’m confident in the ranges we have in-store, and our staff who offer great customer service and advice, which is so important.

Our customers started their Christmas shopping early this year. Candles, Christmas foods and gifting are all selling really well. And I’m sure Christmas Gonks will sell well, as they have in previous years, along with food hampers and candles. I think consumers have been trying to spread the cost rather than leaving it until December. Another change in purchasing patterns we’ve been aware of is more customers just visiting for a specific product (such as a birthday present) rather than coming in for a browse.

Going forward, I’m looking to expand our products made in the UK and locally-made items. I found some great ranges at the Autumn Fair so I hope to grow on this. I have some exciting ideas for the look of the department for next year: introducing a bit of theatre and changing how we merchandise to make us more appealing to younger customers. It will also improve the shopping experience.

Top 5 Best Sellers 1. Houseplants 2. Scheurich ceramic pots 3. Wax Lyrical candles 4. Tiptree jams 5. POM scarves “Customers started Christmas shopping early this year. Candles, Christmas foods and gifting are all selling really well”

Zoe Charlton CEO and Founder TreatBox

Online letterbox gifting service

The idea of TreatBox started in 2014, not long after I had my second child and moved to a new town. I wanted to send a gift to my friend but struggled to find a company where I could include a personal handwritten message and had full control of what went inside the gift.

I put together a box of treats and sent it to her door. I quickly realised this is something I enjoyed doing, and after sending more to friends and family and seeing how much they loved them too, I branched out into offering the boxes online to help connect other people’s friends and families - and it took off from there.

We now send thousands of boxes across the UK and worldwide. We have different products, from build-your-own boxes, ready-made boxes, subscription boxes and personalised gifts. Items that can be added to our boxes include lifestyle products, edible treats, beauty products, stationery, jewellery and more. All the products are either designed and created by us or sourced from other independent businesses.

Our range can definitely be described as thoughtful pick-up gifts. We like to make sure they are made to help a customer or loved one remember how appreciated they are.

Our current top five best sellers are our Christmas advent calendar, our ‘I hope you know how strong, amazing, beautiful and kind you are’ ceramic keepsake, our Christmas-themed build-your-own boxes, our birthday advent calendar, and any of the biscuits (supplied by Gardners Cookies) that we sell!

Trade is running at a good and steady pace. We are selling more than we were this time last year, so that’s definitely a bonus. We noticed a slight dip in sales around April when the news of price increases hit but this has now subsided and we are back on track.

We are very excited for the festive season as we have lots of new products. This is always a really good time for us and sales definitely go up due to customers purchasing presents for loved ones. There will be a range of readymade TreatBoxes which usually sell well: these can include mugs and socks, all designed by us, which makes it that little bit more special.

The most satisfying part of my job is knowing we are providing a customer with a beautiful and thoughtful gift which could potentially make that person’s day better. We love to read and see everyone’s reviews and pictures of their TreatBoxes. It makes us happy to see others enjoying our products, and helps us to gain ideas on how to progress the business further.

Malcolm Sheridan Owner

Black Flamingo Store

Shoreham-by-Sea, West Sussex

Black Flamingo Store was an idea born out of the struggles of lockdown. Working as a locksmith and home security engineer was proving a ‘nonessential’ trade (even though I was a key worker!).

My partner, Louise Hammond, was now the main provider for the home during these times with her agency, Black Flamingo Brands. It was then that I began to help with her customer lists and emails, something she will admit is not her strong point. This was during the first lockdown of 2020.

By the summer of 2021 I decided to launch Black Flamingo Store: both as a retailer of the brands the agency represents, as well as a showroom for other independents to visit and stock up for their own businesses. Finally, we found our home in Shoreham-by-Sea, where we are pleased to have the shop fitted out with all the brands we represent, along with some great cards and gift wrap.

With us representing many brands (Forma House, Cozy Living, Blooms by Samuel Baker, Designworks Collective, Orla Kiely, Portico Designs), our only problem is making sure we don’t order too much for our little shop. What’s our selection criteria? An easy job, as Louise and I have very similar tastes. We just need to check ourselves sometimes, so we don’t order too much. What’s proving popular? Orla Kiely sells well for us, along with the Sea Life melamine range from Rose & Tulipani, and scented candle ranges from Paddywax. We also sell well in the men’s gifting section, thanks to Gentlemen’s Hardware.

With everything going on right now, it’s hard to predict how Christmas will

be - bearing in mind it’s also my first Christmas as a shop owner. But from the feedback we’ve had from our customers and community, we do feel we will be supported with many return visitors

As for the future, we aim to become a destination store for design-led home and gifting as well as giving us a great workspace and office for the agency side of the business.

The most rewarding aspect of my job is feeling part of a great community here in Shoreham-by-Sea. The locals have been lovely, with many positive comments, which helps make it a joy opening every morning. And the most challenging part? Trying not to bring most of the new in-store items home with me!

“We are very excited for the festive season”

Photos: Andrew Kidd

Trade talk

Sarah Watmore

Owner

Miss Milly

How has 2022 been for you?

We’ve had a fantastic year to date, with sales topping our previous financial year - which was our best ever. We’ve focused hard on supplying what our customers want from Miss Milly: quality jewellery (such as the Grey Chunky Teardrop Necklace pictured) and scarves in on-season colours, at a great value price.  What strategies have you used to tackle the challenges?

We started the year with continuing logistics chaos, which is still an issue given the frequent Covid lockdowns in China and drivers getting stuck. And when you’re trying to be as sustainable as possible and use sea freight, that means the timescale gets even longer.

As a result, we didn’t have the new season stock available in August following Home & Gift, but simply explained this to our customers and got orders fulfilled as soon as we could.

Looking ahead to next season, the fall in the value of the pound has been the biggest factor, affecting the cost of products themselves - but also, again, the shipping. Typically, as the cost of shipping started to come down again, the pound took a hit! So we’ve spent time working to keep our S/S23 collection as affordable as we can.

For 2023, do you have any exciting news to share?

2022 has been a huge year for Miss Milly. We hit our 10th birthday and launched a new website in late October with full integration with warehousing, book-keeping, and ordering on the road and at shows.

It was a year dedicated to efficiency improvements and, as we are still bedding it all in, 2023 will be the year we hope to reap the rewards.

Anyone who has launched an ecommerce website will know the scale of behind-the-scenes work that goes into such a project, and managing that - alongside the daily work routine - means the festive break is beckoning like a siren sat atop a Christmas tree!

Stephen Thurlow Director

Alexander Thurlow

How has 2022 been for you?

We have found 2022 to be a big improvement on 2021. With all our customers now fully open again, and some great new accounts onboard, this has certainly helped to renew growth this year.

With it being such a turbulent year, did you face any particular challenges?

Not really. We have just kept our heads down - finding new customers, developing our range, and giving the best customer service we can.

For 2023, do you have any exciting news to share?   More wonderful new flower designs are being added to our collection. We are very excited to be introducing some firm favourites, such as the Freesia Brooch, in new colours (pictured).

We’re also proud to say that we have been partnered with Ecologi.com for nearly two years now, helping to plant trees across the globe.

Simon Pykett Country Manager

Bloomingville

How has 2022 been for you?   2022 got off to a flying start with one of the most successful Spring Fairs I can remember, pushing us ahead of the first quarter of 2021, which then proved to be a record year for Bloomingville.

The second quarter was also good, but there’s no doubt that from June onwards business activity became more challenging. However, we will finish 2022 with a very respectable figure and many satisfied customers. What strategies have you used to tackle the challenges?

As the cost-of-living crisis kicked in, underlined by political stagnation and market uncertainty, customer purchases - both wholesale and consumer - were made with more caution. For sure we saw that the average order basket reduced a little, whilst the time orders sat in customer order baskets before their submission to us was extended. However, as in previous years, we were delighted to welcome many new customers whilst maintaining current partners.

Bloomingville runs a loyalty programme of targeted discounts for loyal customers and there’s no doubt that this assisted in maintaining our portfolio.

For 2023, do you have any exciting news to share?

In 2021 and 2022 we opened many new accounts, and it recently became clear to me that our sales team must grow. I look forward to announcing a new team member very soon.

“We will finish 2022 with a very respectable figure and many satisfied customers”

Six suppliers reflect on trading over the past 12 months and reveal some of their plans for the new year

“We’ve spent time working to keep our S/S23 collection as affordable as we can”

Helen Cottrill  Marketing & Product Director

Enesco

How has 2022 been for you?

It’s certainly not been the easiest year. Everything is so turbulent, from shipping costs to the dollar exchange rate. However, despite everything, we’ve had a reasonable year. Our brands are all exclusive to Enesco, and from Willow Tree to our Jim Shore brands, there is a high demand from the end-consumer. Having started with an excellent Spring Fair, we are now down to the last vital few weeks before Christmas and we are feeling optimistic.

What strategies have you used to tackle the challenges?

It seems like there is no ‘normal’ anymore. We shipped our second half stock early due to the really excessive lead times in 2021, to then find ourselves with stock much earlier than needed.

However, this has left us in a really good stock position and our seasonal sales definitely started earlier this year. The end-consumer is quite rightly planning for Christmas and spreading the costs.

For 2023, do you have any exciting news to share?   We are always planning something! Our big launch for 2023 is our new EttaVee gifting licence. EttaVee is the brand of Jessi Raulet, a France-based artist with a well established licensing programme - not least her recent work with Clinique. The full collection will be launched at Spring Fair.

Scott Clarke Sales and Operations Rex London

How has 2022 been for you?

It’s not easy for anyone at the moment. The economic situation we all find ourselves in represents a major challenge to all of us in the gift trade, with spiralling costs and less disposable income. Brexit continues to be an enormous obstacle as well, with all the extra cost and administration.

That said, there are also many positives from the year. We’ve introduced some lovely new product ranges which have proved popular, and we’ve made some promising distribution agreements to help get Rex London seen even more around the world.

What strategies have you used to tackle the challenges?

One of our big challenges was stock availability. We source a lot of products from China and the various lockdowns there can seriously impact lead times. The difficulties with international shipping exacerbated the issue, although that is getting a lot better now.

We largely managed to avoid having too many products ‘out of stock’ by ordering much further in advance. It means potentially holding a lot more stock, but it’s a necessary step if we want to keep the bestselling products available for our customers.

For 2023, do you have any exciting news to share?

We’re really excited about our renewed focus on homeware with a new range which will be introduced at the start of 2023. Rex was well known for its homeware in the past, and my longer-serving colleagues reminisce fondly about some of their old favourites, and selling the famous Sun rug straight off the container to eager buyers.

Inspired by that, we are supplementing our design-led ranges with some beautiful soft furnishings and home accessories in a more contemporary style, characterised by carefully chosen bright and cheerful colours.

An example is our Orange Recycled Floor Mat, with a pink trim. This eco-friendly mat is handmade in India from recycled plastic, and features a vintage pattern inspired by traditional Indian rugs.

Lawrence Savage UK Marketing Manager

Exacompta Clairefontaine (ExaClair Limited)

How has 2022 been for you?

There’s been some challenging times throughout all industry sectors this year with sharp price increases and material shortages, which have had an impact on the cost of manufacturing and transportation.

Nevertheless, with Exacompta Clairefontaine possessing its own paper mills, we continue to be the only group in Western Europe to both produce and process paper at the same time.

This allows us to benefit from more localised production and distribution, as well as enhanced quality control. This has enabled us to investigate alternative solutions in relation to both product innovations and minimising lead-times where possible.

What strategies have you used to tackle the challenges?

A number of logistical and branding changes have occurred within the Clairefontaine family of brands. Our traditional writing instruments, inks and decorative waxes that have carried the Herbin name have now transitioned into the Jacques Herbin umbrella, to create more synergy across these ranges. The other premium items that have historically featured under the Jacques Herbin range have now become a part of the Jacques Herbin Prestige collection.

In addition to this phase of rebranding, we aligned our European warehousing and production facilities so all products related to this brand are stocked within the Clairefontaine sites. This initiative has helped to simplify the logistical processes involved in distributing and ordering this brand.

Furthermore, to reduce the amount of single-use plastic and associated costs within our manufacturing procedures, many of our products have had a packaging refresh. For example, the boxes for the popular Décopatch mini kit range have been restyled to benefit from a more colourful, aesthetically pleasing and plastic-free design.

For 2023, do you have any exciting news to share?

Our online collateral is being revitalised to enhance the support we offer for driving our customers’ sales. As part of this process, we are beginning to create more dynamic content for our brand and reseller communication channels, which we are looking to be more influencer-led for greater end-user engagement. Our marketing support is also being expanded and we can now offer a more dedicated category management service for customers seeking to boost their product listings.

“Our online collateral is being revitalised to enhance the support we offer for driving our customers’ sales”

“Our big launch for 2023 is our new EttaVee gifting licence”

“We’re really excited about our renewed focus on homeware with a new range which will be introduced at the start of 2023”

A flock of figurines

Enesco

Enesco has unveiled a new collection of bird figurines from the award-winning creator of Heartwood Creek, Jim Shore.

Measuring 11.5cm tall, Meadow Hawk features a yellow bird with wings highlighted with feathers of jet black juxtaposed against baby blue, perched on a branch surrounded by peach-tone flowers. Similarly, Blue Jay measures 11.5cm and features a blue-bodied bird with a black beak and white breast, sitting on a branch of flowers accentuated with red berries.

Both birds are created from an original hand-carved sculpture, and then made from cast stone, featuring quilting techniques and motif patterns synonymous with Jim’s style inspired by American folk art.

With such intricate details and caring attention given to each piece, Jim captures the qualities of the birds in such a characterful way that it looks as though they could just spread their wings and fly away.

Presented in branded gift boxes, these figurines make wonderful gifts for lovers of the great outdoors or a selfpurchase for those wanting to bring a piece of nature into their homes.

Loved-up gnomes

In preparation for Valentine’s Day, Jim has created a new collection of gnome figurines. With gnomes growing in popularity thanks to the gonk trend that remains an all-year-round sensation and not just a seasonal surge in sales at Christmas time, these loved-up gnomes will have your customers queuing up to get their hands on these pieces.

Set to be a hero piece of the collection is Valentine Gnome. Standing 10cm high, it features two gnomes dressed in a vibrant shade of red, with their heads tilted towards each other: the points of their hats curl up and come together to create a heart shape, framing the scene.

Other pieces include the Celebration Gnome, holding a bright red balloon - perfect for Valentine’s Day or any other special occasion - and the Wedding Gnome, featuring a couple in bridal outfits linking arms as they begin their journey as husband and wife.

Using quilting techniques synonymous with Jim’s style inspired by American folk art, each gnome makes a great gift for someone special on Valentine’s Day, or a self-purchase seasonal piece of home decor.

Call: 01228 404022

Email: uksales@enesco.co.uk Visit: www.enesco.co.uk

Gift option for gamers

Personalised Memento Company

This personalised LED gaming controller stand is a unique gift for any gamer. Combining function and style, the stand features a colour-changing LED light and sturdy hooks to hold the gaming controller, keeping the gaming zone clutter-free. With a growing range of on-trend giftware and selling solutions to suit all retailers, there has never been a better time to sell personalised gifts. Visit PMC’s website to register for your account and get started.

Email: sales@personalisedmemento.co.uk Visit: www.personalisedmemento.co.uk

Fresh additions

Call: 01270 335034

Email: sales@broughtonandbeech.co.uk Visit: www.broughtonandbeech.co.uk

From socks to tumblestones

Sock Society is one of Joe Davies’ many successful brands. These stylish socks are very comfortable to wear, as they are made from an 80% cotton rich blend. Sold separately or in a special spinner (which includes 192 pairs of socks and a free spinner stand worth £90), they make colourful gifts for under £5. New designs feature on-trend zebras, piggies, cute cats, and brightly coloured paw prints.

Plus, following the trend for gemstones, Joe Davies recently launched its Tumblestones Collection. Complete with a counter display unit (CDU), the collection consists of 12 silky smooth natural quartz tumblestones, including amethyst, turquoise, rose quartz and aventurine. Each stone is thought to have unique properties, and details of their individual believed meanings are all on the CDU - an important feature for customers wishing to purchase.

Joe Davies has a reputation for award-winning service and a great range of gifts dedicated to independent retailers. All products are available in its trademark ‘little and often’ quantities, with a minimum order value of just £100 and free nationwide delivery.

Showroom: Stockport SK5 7JF

Call: 0161 975 6300

Email: sales@joedavies.co.uk

Visit:  www.joedavies.co.uk

Enhance your journey

Mr&Mrs Fragrance has updated and refreshed its collection of refillable car fragrances. Niki is now available in a range of new designs, finishes and fragrances, and is available with a travel case display unit. These fun products are an ideal stocking filler or secret Santa and offer weeks of fragrance to bring a touch of sparkle to your car journey. Call: 01270 335034 Email: sales@broughtonandbeech.co.uk Visit: www.broughtonandbeech.co.uk

Celebrate Christmas with Warmies

Warmies is widely known as a heatable soft toy supplier, but did you know your customers can get something for all the family too? From Long Hot Water Bottles and Heatable Slippers to fluffy soft Eye Masks and cosy Hot-Paks, it’s a one-stop-shop when seeking to get ahead with festive shopping.

Now that the nights are drawing in and the air is getting cooler, it’s the perfect time for everyone to treat themselves and their loved ones to the warmth they deserve.

Warmies’ festive Elves are ideal stocking fillers for little ones or a great addition for a Christmas Eve box. With both a boy and girl Elf available, their heatable benefits can keep children cosy all winter long, while also being a festive treat.

When looking for something to keep us warm while the weather can’t, Warmies is the perfect place. Its products offer a range of benefits. They not only provide an affordable way to keep cosy, but can help soothe anxiety, provide better sleep, soothe muscle aches and even offer relief from menstrual cramps. When Christmas shopping, there’s no better place to start than Warmies.

Company: Intelex Group (UK) Ltd

Call: 01933 679 777  Email: sales@warmies.co.uk Visit: www.warmies.co.uk

Wintery design debut

Among Classic Canes’ latest designs is this cheerful skiing print height-adjustable walking stick.

Whether for a permanent stick-user or someone who’s had a mishap on the snowy slopes, this cane is a conversation-starter and eye-catching accessory that is perfect for the winter months.

Cute chalets, pointy mountains, skiers, and even the occasional bagel combine to give this new model from the specialist family firm great appeal and charm.

Call: 01460 75686 Email: info@classiccanes.co.uk Visit: www.classiccanes.co.uk

Bright new finds at Spring Fair

Billed as ‘the UK’s leading marketplace for wholesale home, gift and fashion, and the largest and most accessible shop for shops’, Spring Fair puts the most sought-after products and industry-leading creative thinkers under one easy-to-navigate roof - giving retailers unparalleled cross-buying opportunities.

“The team is very excited about opening the doors to the next Spring Fair. We are all committed to offering our visitors - thousands of the UK’s brilliant retailers - the most accessible, diverse, and inspirational marketplace for discovering their shops’ bright new finds”

Spring Fair Portfolio Director

Nicola Meadows

Almost 90% sold out across the show, Spring Fair encompasses 14 sectors within four destinations across eight halls: Gift which includes Christmas, Floral and Seasonal Decorations; Home which includes Living & Décor, Housewares, Everyday, and The Summerhouse; Moda fashion which features its own catwalk as well as jewellery & watches, womenswear, fashion accessories, and footwear; and the newly launched responsible sourcing show Source Home & Gift.

All the destinations offer thousands of much-loved and established favourites, alongside an array of sustainable and new brands showing for the first time.

The flourishing Gift sector continues to offer everything you want to gift and be gifted with. Curated to create special moments from the show floor to your shop floor, buyers can explore an array of bestsellers, contemporary designs, and unique and personalised products.

Visitors will discover the latest designs from Sass & Belle, Widdop & Co, DCUK, Lesser & Pavey, Fantasia, Gingko, Portico Designs, Thumbs Up, Coulson MacLeod, Gift Republic, History & Herald, Kikkerland, Bookspeed, Enesco, Puckator, Joe Davies, Fallen Fruit, Half Moon Bay, Shoeless Joe, Abysse Corp, University Games, Elgate, Rubies Masquerade, Straits Trading, British Fossil, and Giftware Trading.

The debut Design First area offers a first-time showcase to new brands including Fox Under the Moon, Nzuri Trading, Dunked, and Loyal Candles.

Meanwhile, Hall 4 will feature the New Product Showcase and the Power of One x Products of Change Showcase, with a curated edit of the best-in-show and sustainability.

Spring Fair portfolio director Nicola Meadows said: “The team is very excited about opening the doors to the next Spring Fair. We are all committed to offering our visitors - thousands of the UK’s brilliant retailers - the most accessible, diverse, and

inspirational marketplace for discovering their shops’ bright new finds. “The show offers an incomparable destination for sourcing newness, innovation and your next bestsellers. Our new vision for discovery builds on the show’s heritage as a trusted platform for buyers and adds an improved layout and unparalleled opportunities for cross-buying and creativity.”

As the buyers’ one-stop marketplace for everything new and on-trend for 2023, Spring Fair is the most impressive home, gift and fashion buying showcase.

Planning for Christmas 2023

While the vast majority of the population are gearing up for December 25, those involved in gift retailing are setting their sights slightly ahead of this date, to the UK’s favourite festive trade show: Harrogate Christmas & Gift, which opens its doors on January 15.

This event has grown exponentially in recent years, with its on-point timing for anyone seeking gifts and decorations for 2023, with Christmas 2022’s trends still fresh in their minds.

The four-day exhibition takes place at the Harrogate Convention Centre in North Yorkshire, and retailers will be spoilt for choice with six halls packed with the latest products, from trees, lights and decorations (not just for Christmas, but for every important milestone) to garden and homeware, and gifts for every occasion.

The 2023 event welcomes the return of well-known names including DCUK, Festive Productions, Floralsilk, Florelle International, Gisela Graham, Kaemingk, Lesser & Pavey, Noma, and Sagedecor, to name just a few. Exciting new exhibiting brands include Ashleigh & Burwood, Boltze Gruppe, Mulberry Studios, The Seasonal Group, and Vivid Squid Wholesale.

Alan Pimms, managing director of Sifcon International (SIL) confirmed his promise to return to the show in 2023 after stating that his company had a fantastic experience this year. He said his stand was continuously busy, and the value of orders placed far exceeded expectations.

Portfolio Home, which is one of the UK’s leading Christmas home textiles suppliers, attended the show for the first time in January. Commercial director Nathan Davis said: “We’re always looking for new ways to connect with quality buyers and Harrogate Christmas & Gift gave us the ideal platform to showcase our wide range - so Christmas really did come early for us! Retailers, department stores, buying groups, garden centres and ecommerce sites were all in attendance and the response we had from buyers was fantastic. As it was our first time exhibiting at the show, we weren’t sure what to expect. But it was brilliant, and it was great to make new connections and

network with new and familiar faces alike.”

Smart Garden Products also had a commanding presence this year, with assistant category manager Hannah Knott commenting: “We were delighted with the number of visitors, which exceeded expectations. Our Three Kings stand almost felt like a private showroom and enabled customers to look round at their leisure, while placing substantial orders for Christmas - most of which were more than double the value of last year. It was also pleasing to meet a good number of potential new customers. We will certainly be back in 2023.”

Attendance is free for all trade retailers and buyers. There is also limited stand space available for companies wishing to participate as an exhibitor and expand their portfolio of retailers. Visitors include multiple and independent gift retailers, plus buyers across the board seeking festive goods and decorations, from garden centres, heritage centres and tourist destinations to cathedral shops, theme parks and many more outlets.

Go to www.harrogatefair.com or contact show organiser Simon Anslow at simon@harrogatefair.com for details.

Harrogate Christmas & Gift

Innovation abounds at STF Spring

Trade Fair Spring

It’s time to register for your free ticket to Scotland’s Trade Fair Spring, which takes place from from January 22 to January 24 at the SEC in Glasgow.

Back to its traditional dates, this event is Scotland’s only trade gift show, so it’s the perfect place to seek out some high quality, creative suppliers.

Around 500 exhibitors, many of whom only exhibit to trade here, will unveil their new ranges, network with buyers and display their gifts, jewellery, textiles and homeware. Scotland is renowned for the quality and creativity of the products it develops, and this show will display exactly that.

Organiser Springboard Events said the 2023 show is ‘seeing a huge rise in soap and toiletries suppliers, as they are quick, impulse buys for consumers and something almost every gift or homeware shop will stock. Sustainability is high on the agenda for producers, and buyers will welcome the reduced packaging and increased emphasis on provenance and components of products’. Look out for Siabann, The Highland Soap Company, Lomond Soap, Mella Soap, Shetland Soap Company, Soap & Mhor, and many more.

Central to the Fair is the Launch Gallery for new, young suppliers, which includes macSoap, The Tale of Ballard & Hill, Victoria Gordon Art, Teeny Tartans, Ballard Homes, Atoms to Astronauts, Lin Pin Crafts and Oir Soap.

New exhibitors outside the Launch Gallery include Ashwood Candles, Mosney Mill, Bluebell Gray, The Kitchen Witch, The Wee Midgie, Whale & Bird Publishing, Scott’s Apothecary, Deborah Cameron Artist, The Coorie Company and Olivia Jacq Jewellery.

The Fair is also welcoming back exhibitors such as Highland Stoneware, Ortak, Brook Taverner, Portmeirion, Sea Gems, Eribe Knitwear, Catherine Redgate and Tessuti.

For some truly individual pieces head to the Craft Gallery to find knitwear from BAKKA, bags from Fernweh, jewellery from Carla Edwards and ceramics from Zoe Scott Designs.

Added value

To help develop your business skills, the Talking Shop has a rich timetable of talks, panel discussions and masterclasses. Gary Ennis from Digital Boost will discuss social media and ecommerce; Visit Scotland will speak on the visitor experience; Fiona Faint will host a panel of influencers,

as well as delivering the latest retail trends; packaging and shop design will be explained by Julie Mills; and the Loves Local campaign will deliver its latest initiatives.

Nessie’s Den will also be there to entertain with emerging suppliers showcasing their products to retailers in a light-hearted session. The Best Product Awards from the Fair will be judged by leading retailers and the winners will be displayed in the heart of the show.

Food and Drink

With many shops offering far more than just gifts or homeware, the Fair is run in conjunction with Scotland’s Speciality Food Show, with more than 100 producers, principally from Scotland.

Show Director Mark Saunders said: “We always aim to offer our visitors a really enjoyable buying experience with plenty of innovation, a wide range of products and a day that is fun sourcing new items and meeting old friends. With an improved layout and a host of new exhibitors, the 2023 show is a must for a buyer’s diary.”

Register at https://register.visitcloud.com/survey/0gb9v1y1k0n3s

Just Around The Corner (JATC) is a trade event hosted both in the UK’s manufacturing hub of Manchester and in the heart of East London’s fashion district. Now entering its fourth season, each event has seen visitor numbers increase dramatically, with retailers from the UK and further afield visiting the carefully curated brand mix on offer.

The last JATC shows saw a combined total of 3,000-plus attendees, with a strong mix of key account s and independents. For 2023, the Manchester event will take place at the Manchester Central Convention Complex on January 19 and January 20, while the London event will be held on February 8 and February 9 within the Truman Brewery in Shoreditch.

JATC said: ‘With unique elements such as the only multi-gender fashion and lifestyle event held both in Manchester and London, the show has a carefully curated brand mix on offer from established womenswear, menswear, footwear, accessories and sustainable brands.’

And this season JATC is launching a new zone called Beauty & Lifestyle at the London show, making it the go-to buying event for key accounts, department stores and independent retailers - both in the UK and further afield - to discover more than 300 new and returning brands, all under one roof!

Beauty & Lifestyle will cover beauty, grooming, wellness, home fragrance, wearable accessories, jewellery, seasonal gifting and more. The new area is curated by retail marketing specialist Karen Berman. She said: “I’m passionate about giving a voice to Beauty & Lifestyle companies that may not have been able to showcase and speak directly to buyers before, in a business-to-business exhibition environment. Exciting brands and products are being curated to present to an abundance of great retailers, for successful partnerships. If brands want to increase their retail network, this is definitely the show to be seen at.”

Offering a pared-back approach to stands, the show prides itself on showcasing all exhibitors on a level playing field, allowing buyers to discover brands based on the merit of the products.

This season, some brands exhibiting at the events are offering discount incentives to

buyers who write orders at the show (each brand taking part may have differing terms, including the level of discount, who is eligible, and what product lines are applicable).

During the shows, JATC also provides complimentary food, coffee and pastries from an eclectic mix of street vendors, to help set any buyer up for the day! With visitor and exhibitor numbers doubling season-on-season, what are you waiting for? Make sure you are there!

Three fairs in one

From 2023, Ambiente and Christmasworld will be co-located alongside Creativeworld in Frankfurt

The consumer goods market is moving: from 2023, the international trade fairs Christmasworld, Ambiente and Creativeworld will be held simultaneously for the first time in February.

Under organiser Messe Frankfurt’s new motto of ‘Home of Consumer Goods’, the redesigned offering aims to provide a comprehensive portfolio of products and solutions, and leverage synergy effects for exhibitors and visitors. In addition, the Global Sourcing section of each fair will be merged into a joint offering and marketed internationally.

The new format is off to a very good start, according to Messe Frankfurt Vice President Consumer Goods Fairs Philipp Ferger. “The demand and confidence of the market is overwhelming,” he said. “For each fair, the top international brands and interesting newcomers will be here. This means we will show a unique range of quality and diversity. The whole world is once again at home in Frankfurt.

“In addition, the physical trade fair experience will be complemented by smart digital services, not only parallel to the physical events, but also beyond. This means we are increasingly becoming a year-round business enabler, with a wide range of digital services that we offer 24/7.”

Christmasworld

As a leading international trade fair for seasonal and festive decorations, Christmasworld surprises customers time and again with new assortment combinations and presentations.

For 2023, it will showcase an unprecedented range of products and trends for Christmas and all other festive occasions. The Christmas and Seasonal Decoration product group will be positioned adjacent to the Giving and Living sections at Ambiente. Christmasworld also provides innovative concept ideas for decorating large and outdoor areas for wholesalers and retailers, shopping centres and city centres.

Ambiente

The Dining area of Ambiente is the showcase for table, kitchen

and household products. At the Living area, you will find all the latest styles around interior design, furnishings and decoration. The Giving area presents a diverse array of gifts and personal accessories and now also includes premium stationery and school supplies.

Creativeworld

Creativeworld is billed as ‘the world’s most important trade fair for the international hobby, craft and artists’ supplies sector and an inspiring treasure chest for the creative community’. Trends for the coming season and the latest techniques are presented live and can be experienced directly. Exhibitors will show innovative items for creative hobbies, and materials for graphic arts and artists’ requisites, plus handicrafts and textile design, as well as graffiti and street art. Products for creative writing and drawing complement the diverse range of products.

What: Ambiente/Christmasworld/Creativeworld

Where: Messe Frankfurt, Germany

When: Ambiente/Christmasworld: February 3-7; Creativeworld: February 4-7 Call: 01483 483984

Email: info@ukmessefrankfurt.com

Visit: christmasworld.messefrankfurt.com; ambiente.messefrankfurt.com; creativeworld.messefrankfurt.com

“The whole world is once again at home in Frankfurt”

Messe

Frankfurt Vice President Consumer Goods Fairs Philipp Ferger

A showcase of

new season designs

Source your next collection from the latest gifts to hit the market at Top Drawer S/S 23

Top Drawer opens its doors on January 15 at Olympia London. The three-day show will consist of more than 500 design-led brands selected to cater for the needs of the savviest buyers from across the UK and beyond, who will get the first pick of the newest products, along with invaluable networking opportunities and boundless inspiration.

The brands will showcase fresh ranges across nine curated sectors: Craft, Fashion, Food Emporium, Gift, Greetings & Stationery, Home, Launchpad, Play, and Wellbeing.

Top Drawer is well-known for being the place for the latest product discovery with a line-up including Aery, ARTHOUSE Unlimited, Atlantic Folk, Belly Button Designs, Bookspeed, Caroline Gardner, Designed in Colour, Designworks Collective, Hot Tomato, Jellycat, Lifeguard Press, Ohh Deer, Powder Design, Risdon & Risdon, Roka London, Rosendahl, Shepherd of Sweden, Suck UK, Talking Tables, The Art File, The Wild Botanist and Tilley & Grace.

As the show continues to grow, buyers will be inundated with inspiration from new brands, with the floor plan currently made up of 25% new to Top Drawer. This list includes A Beautiful Story, ASPEN MATCHES, Atelier18, by Molly & Izzie, Charlotte’s Web Jewellery, Hippychick, Lilly Pilly, Rosie Made A Thing, Risdon & Risdon, WE ARE PROPER GOOD and Wyle Blue World.

Those retailers looking for something different will want to make the show’s Launchpad sector their first stop on arrival. Here they will find smaller emerging brands, such as Andhand, Àníké TLC, Arcana, Candlemeleon, Dinosuit, Dunked, FableWood, Lucky Ink, Mindful Champs and Studio Lowen, among others. Meanwhile, the Gift sector is where scented candles sit alongside classic tableware, fashionable accessories and much more.

The S/S 23 show will also see the return of the Paper Awards, which provide recognition for some of the finest illustrators and designers in the Greetings & Stationery sector. Entries will be judged by a prestigious panel of industry experts, soon to be announced.

Plus, RetailFest will be back with a new roster of speakers

giving both brands and buyers the insider scoop on the everchanging retail landscape.

Top Drawer continues to attract some of the country’s biggest retailers including Amara, Blue Diamond, Dobbies, Fenwick, Fortnum & Mason, Habitat, Harrods, Harvey Nichols, Heal’s, John Lewis & Partners, Liberty, Marks & Spencer, National Trust, Oliver Bonas, Paperchase, Paul Smith, Sainsbury’s, SCP, Scribbler, Selfridges, The Conran Shop, TK Maxx, Urban Outfitters, Waterstones and Whole Foods.

Show Manager David Westbrooke commented: “As our flagship show, Top Drawer S/S 23 offers a hand-picked, hasslefree opportunity for retailers to find the right products for their shelves. We know that newness is crucial for our audience, and the show has expanded again, with 20% of the exhibitors showing for the first time.”

Find out more online and register for your badge at https:// top-drawer-spring-2023.reg.buzz/

“As

2023 Exhibition Guide

Time to get the diary out and plan ahead for the coming year. Check out our comprehensive listing of trade shows at home and abroad

JANUARY

Top Drawer S/S 23

When: January 15-17 Where: Olympia, London Web: topdrawer.co.uk

Harrogate Christmas & Gift

When: January 15-18 Where: Harrogate Convention Centre, Yorkshire Web: harrogatefair.com

Giving & Living When: January 15-17 Where: Westpoint Exhibition Centre, Exeter Web: givingliving.co.uk

Just Around The Corner (JATC)

Manchester When: January 19-20 Where: Manchester Central Convention Complex, Manchester Web: just aroundthecorner.co.uk

Scotland’s Trade Fair Spring

When: January 22-24 Where: SEC, Glasgow Web: scotlandstradefairs.com

Scotland’s Speciality Food Show

When: January 22-24 Where: SEC, Glasgow Web: scotlandstradefairs.com

The Toy Fair

When: January 24-26 Where: Olympia, London Web: toyfair.co.uk

FEBRUARY

Spring Fair

When: February 5-8 Where: NEC, Birmingham Web: springfair.com

The Source Tradeshow

When: February 8-9 Where: Westpoint Exhibition Centre, Exeter Web: thesourcetradeshow.co.uk

Just Around The Corner (JATC) London

When: February 8-9 Where: Truman Brewery, Shoreditch Web: just aroundthecorner.co.uk

Pure London

When: February 12-14 Where: Olympia, London Web: www.purelondon.com

CHSI Stitches

When: February 19-20 Where: NEC, Birmingham Web: chsi.co.uk

INDX Homewares

When: February 21-22 Where: Cranmore Park, Solihull Web: indxshows.co.uk

MARCH

The Creative Craft Show

When: March 16-19 Where: NEC, Birmingham Web: creativecraftshow.co.uk

Ideal Home Show When: March 17-April 2 Where: Olympia, London Web: Idealhomeshow.co.uk

APRIL

INDX Toys & Nursery Gifts

When: April 18-19 Where: Cranmore Park, Solihull Web: indxshows.co.uk

MAY

Museums + Heritage Show

When: May 10-11

Where: Olympia, London Web: show.museumsandheritage.com

London Stationery Show

When: May 16-17

Where: Business Design Centre, London Web: stationeryshowlondon.co.uk

Every effort has been made to ensure the information in this guide is correct at the time of going to press, but we recommend you check details before departure

JUNE

PG Live

When: June 6-7 Where: Business Design Centre, London Web: progressivegreetingslive.co.uk

Exclusively Shows

When: June 13-14 Where: Business Design Centre, London Web: exclusivelyshows.co.uk

Glee

When: June 27-29 Where: NEC, Birmingham Web: gleebirmingham.com

JULY

Home & Gift Buyers‘ Festival

When: July 16-19 Where: Harrogate Convention Centre, Harrogate Web: homeandgift.co.uk

SEPTEMBER

Autumn Fair

When: September 3-6 Where: NEC, Birmingham Web: autumnfair.com

Top Drawer A/W 23

When: September 10-12 Where: Olympia, London Web: topdrawer.co.uk

Design London

When: September 20-23 Where: Magazine London, London Web: designlondon.co.uk

OCTOBER

Brand Licensing Europe

When: October 4-6 Where: ExCel, London Web: brandlicensing.eu

Decorex International When: October 8-11 Where: Olympia, London Web: decorex.com

Harrogate International Nursery Fair

When: October 15-17 Where: Harrogate Convention Centre, Harrogate Web: nurseryfair.com

WORLDWIDE DATES

JANUARY

Atlanta Market

When: January 10-16 Where: Atlanta Convention Center at AmericasMart, Atlanta, USA Web: atlantamarket.com

Formex When: January 17-20 Where: Stockholmsmässan, Stockholm, Sweden Web: formex.se

Maison&Objet

When: January 19-23 Where: Paris Nord Villepinte, Paris, France Web: maison-objet.com

Showcase Ireland

When: January 22-24 Where: RDS, Dublin, Ireland Web: showcaseireland.com

HOMI

When: January 26-29 Where: Fiera Milano, Milan, Italy Web: homimilano.com

FEBRUARY

Spielwarenmesse

When: February 1-5 Where: Nuremberg Exhibition Centre, Nuremberg, Germany Web: Spielwarenmesse.de

Intergift

When: February 1-5 Where: IFEMA, Madrid, Spain Web: ifema.es

Ambiente

When: February 3-7 Where: Messe Frankfurt, Germany Web: ambiente.messefrankfurt.com

Christmasworld When: February 3-7 Where: Messe Frankfurt, Germany Web: christmasworld.messefrankfurt.com

Creativeworld

When: February 4-7 Where: Messe Frankfurt, Germany Web: creativeworld.messefrankfurt.com

NY Now When: February 5-8 Where: Javits Centre, New York City, USA Web: nynow.com

MARCH

IHGF Delhi Fair When: March 15-19 Where: India Expo Centre & Mart, Greater Noida, Delhi-NCR, India Web: ihgfdelhifair.in

MAY

Surtex

When: May 9-10 Where: Metropolitan Pavilion, New York City, USA Web: surtex.com

JUNE

Licensing Expo

When: June 13-15

Where: Mandalay Bay Convention Center, Las Vegas, USA Web: licensingexpo.com

Thoughts of a chief executive

Giftware

Ihave written before about the value of optimism, and the power of creative thinking and agility in the face of adversity.

At The Giftware Association’s Gift of the Year Awards in May, we celebrated the dedicated optimism shown by our beloved industry as new brands, innovative products and sustainable developments were introduced to us.

So far this year, I have visited more than 70 trade events throughout the UK and overseas. And, as we manoeuvre our way through the final quarter of the year, I wanted to provide my thoughts about positivity.

One of the key roles of a chief executive has to be cultivating optimism in themselves, their teams and, in the case of an association like ours, their members as well.

There is a universal benefit to being positive. I saw a great quote the other day that said: “Pessimists may be right in the end, but optimists have a much better time getting there.” I’m not writing today to provide a justification for pessimism, of course. Today is about insights into how to cultivate positivity and trust.

Focus on what you can control

During chaotic and busy times, one way to be more positive is to focus on what you can control. There is so much that sits beyond this point: the moves your competitors make, the thoughts and beliefs of your colleagues, the changes in the marketplace…

There is much that we can control though, and this is where true leadership is recognised. Your effort, your attitude, and your energy is all within your control and can lead to strong results - creating a self-

propagating loop of positive thinking and outcomes.

Focus on your purpose

For me, no matter how busy I am at work, focusing on my purpose is enough to drive me on with positivity.

I’m absolutely focused on the mission of The Giftware Association to provide the most effective, relevant, and meaningful support for our members to be able to grow. If I know I’m working towards this mission, then I can lead my team and guide our members in the most effective and inspirational way.

Focus on what you can solve

There is a brilliant podcast by American entrepreneur Tim Ferriss that I’ve started listening to and if you are yet to discover him, then please make a point of doing so: incredible content and so much about the role of leaders.

Tim advocates that completing a key, solvable task first thing in the morning provides a boost of positivity that can lift your attitude throughout the day, and help bolster a more positive mindset.

Be positive, but not delusional

Leaders, as one CEO has noted, need to be positive, but also need to be wary of coming across as delusional. Positive leaders accept and communicate that a situation isn’t great, but put a positive spin on it. So be sure to ground positive thinking in the reality of the situation.

I want to shift focus slightly and reflect on a quote by Frederick W. Smith, founder and CEO of FedEx, who said: “Leaders get out in front and stay there by raising the standards by

which they judge themselves - and by which they are willing to be judged.”

Lead from the front

I mentioned our mission earlier and this underpins everything. We have to stay at the front of our industry so that we can support, educate and enable success for our members.

We are constantly judged, particularly when times are hard, so our positioning and value must be up to that scrutiny. We are constantly asking ourselves: ‘What else do our members look to us for?’.

Education, education, education

So in the spirit of looking forward, planning ahead, and leading from the front, I’m thrilled to give you a little insight into a big project we are undertaking in 2023: the introduction of an interactive, highly personalised and relevant education portal for our members on our website. We will be the only place you need to go for learning and professional development. Excited? I know we are! Watch this space to find out more…

That just leaves me to say thank you for all the amazing conversations I’ve had with you all, at events, during mentoring sessions, and on the phone over the past few months.

I can safely say that despite the turbulent political landscape, businesses in our industry are remaining resiliently positive and working collaboratively for a strong future. I’m very proud to be the chief executive of your industry body.

Call: 0121 236 2657

Email: sarah.ward@ga-uk.org Visit: www.ga-uk.org

The

Association chief executive Sarah Ward gives her insights into how to cultivate positivity and trust

I’m thrilled to give you a little insight into a big project we are undertaking in 2023: the introduction of an interactive, highly personalised and relevant education portal for our members on our website

Sarah Ward