FRAMEWORK AGREEMENT GUIDE For timber window and door products
Trusted procurement for better buildings and homes
LHC.GOV.UK
WHY WORK WITH LHC? These are the key reasons to work with LHC whether you’re a public sector organisation looking for procurement solutions or a supplier with products or services to provide. Knowledge and experience of procurement Our organisation began half a century ago and over five decades we’ve developed and shaped our service to meet the evolving needs of our clients. Recognised technical expertise Our technical expertise is built on continuous research by our team of technical specialists who consult with clients on the outcomes they need and suppliers on the range of available solutions. Commitment to better buildings and homes Our ultimate goal is helping our clients deliver better environments for the communities they serve, a goal we support through our frameworks, that address every aspect of quality, and our selection of the most appropriate suppliers. Fast and efficient procurement Once LHC Appointed Companies are established for a framework, the process of calling off projects and commissioning work is very efficient. Terms and rates have been agreed and even when a mini competition is required, the majority of contractual arrangements have already been finalised. Project work can start quickly. Financial gains Working with LHC frameworks gives suppliers access to construction, refurbishment and maintenance projects of over £200m each financial year. Clients who spend more than £200,000 on two or more frameworks in a year will benefit from a share in the LHC operating surplus we return to Members. Please read this guide in conjunction with the LHC guide to understanding and using pre-tendered frameworks, available on our website.
WWW.LHC.GOV.UK/MEMBERSHIP
03
About this framework agreement The LHC Framework Agreement for timber window and door products is available to public sector organisations in England, Wales and Scotland. Fully OJEU compliant, it provides local authorities, housing associations and other social landlords with easy access to timber window and door products for use in refurbishment or new-build projects. The products specified by the framework offer a number of benefits: -- Compliant and consistent product quality – products and services conforming to latest UK and European Standards -- Assurance that timber is legally sourced from sustainably managed forests – compliance with EU Timber Regulation No. 995/2010:2013 EUTR -- Minimising heat loss to keep energy costs down – high efficiency energy ratings available -- Help to protect property – enhanced security features available -- Harmonised performance characteristics – all products CE marked to BS EN 14351-1 -- Peace of mind that problems will be rectified – 10 year product and installation guarantee
This framework agreement has been established in strict compliance with UK Public Sector procurement rules for use by public sector bodies in the UK as detailed in the LHC buyer profile (www.lhc.gov.uk/buyerprofile) and as specified in the Contract Notices: -- 2013/S 14-019208 England and Wales -- 2013/S 15-021081 London -- 2013/S 16-022910 Scotland These were published in OJEU in January 2013 with 7 successful tenderers appointed in November 2013.
LHC.GOV.UK
LHC Appointed Companies are selected based on price, essential requirements, a range of qualitative assessments and a structured interview
05
About the tender Interested companies were invited to complete a Pre-Qualification Questionnaire (PQQ), which sought detailed information on several criteria, prepared and formatted in accordance with PAS 91:2013 ‘Construction pre-qualification questionnaires’, before inviting selected companies to complete an ITT and Offer Document. PAS 91:2013 was published by the British Standards Institution and sponsored by the Department for Business, Innovation and Skills (BIS) to provide a consistent set of pre-qualification questions to be used throughout construction procurement.
Stage 1: Selection criteria
Stage 2: Invitation to tender
-- Economic and financial standing
The companies that scored sufficient marks in the PQQ were invited to complete an offer document (invitation to tender).
-- Employment practices -- Health and safety management -- Sustainable and environmental management -- Technical capacity including quality management
The offer document provided detailed service and product specifications and sought a response from companies on their conformity to these requirements.
-- Experience of working in public sector properties -- Managerial capability, product range and support -- Technical support provided to the client -- Compliance with EU/UK legislation -- Quality management and procedures -- Equal opportunities and diversity
LHC.GOV.UK
From pre-qualification to call-off contract The diagram below shows the process a supplier completes to become an LHC Appointed Company and to be awarded a contract (or “call-off”). It also highlights the support LHC provides once a project is live. Suppliers complete a pre-qualification questionnaire accessing: -- Company standing
Pre-qualification questionnaire
-- Financial standing employment practises environmental awareness capacity and geographical range -- Installation capability -- Technical capability -- Quality systems management capability -- Experience of supply to the public sector -- Sustainability and social value Selected suppliers submit offer documents covering: -- Specification for products and services -- Testing and certification -- Service capability
Pre-qualification Offer documents questionnaire and evaluation
-- Pricing Scores are then awarded to each supplier in respect of each evaluation criteria. A detailed evaluation report is prepared which shows for each tenderer a: -- Weighted score under each heading -- Value for money index -- Company or companies recommended for appointment
Appointing companies
Our aim is giving LHC clients and Members a choice of Appointed Companies to work with. Numbers vary per framework in line with anticipated demand and subject to the number of qualifying suppliers. -- All suppliers are notified of the results and the unsuccessful tenderers can choose to have a debriefing to help improve future offers -- Contract Award Notices are published in the Official Journal of the European Union (QJEU) and on the LHC website
Awarding contracts “Call-offs”
When buyers are ready to choose a supplier for an individual project they should start the process by talking to LHC. LHC will coordinate either a direct award, if there is a single supplier on a framework, or a mini-competition if there are several. -- A mini-competition involves all capable LHC Appointed Companies -- A direct award is made to a single company, with justifiable reasoning, without reopening competition
LHC provides support and technical assistance throughout the life of a project, as required:
Works commence/complete
-- To ensure high quality standards are maintained -- Service levels are fulfilled -- Delivery periods are met LHC also welcomes discussion and feedback on completion of projects
07
Award weighting criteria Award weighting criteria are established on each individual framework and can be flexed to a buyer’s individual needs. Public sector officers can obtain a copy of the full LHC evaluation report on request.
25%
50%
Essential requirements
Pricing
Items considered to be essential to the delivery of this arrangement are: -- T he range of product types offered -- C onformity to the LHC specification -- Q uality of delivery and expertise -- Provision of guarantees
Prices were tendered using two methods of analysis: -- A built up matrix of 21 selected commonly specified window and door types -- A contract scenario for the refurbishment of 100 dwellings to be fully priced and submitted as detailed quotations Both methods were priced to present analyses for workstream 1 and workstream 2.
25% Qualitative Assessment Administrative and management services were assessed using responses included in Offer Documents and through in-depth interviews with each company. Activities covered by the assessment included: -- Project registration, tracking and programming -- Client and contractor liaison
Technical support and design services offered to the client were scored, including: -- Assistance in the choice of fenestration design -- Advice on solutions for compliance with statutory regulations -- A ssistance on the choice of hardware for security, safety in use and ease of operation
-- Manufacturing processes and factory control
Sample products were assessed on the quality of construction, finish and operation including:
Plus, for Workstream 2:
-- Quality of appearance and finish
-- Site management including project supervision
-- Robustness and durability of construction -- Fixing and operation of hardware
-- Compliance with survey and installation codes of practice
-- Installation and effectiveness of gaskets and weather seals
-- Resident and client liaison
-- Quality and installation of glazing units
-- Final inspection and signing-off procedures
An example contract scenario was also developed for part of the pricing exercise in which the quality including accuracy of interpretation, technical options and clarity of presented information
LHC.GOV.UK
The framework in action As well as providing compliance, quality and best value to clients, LHC Framework for timber window and door products supports a streamlined process from the award of a contract (call-off) to completion of a project.
Confirmed competitive market prices Prices in place at call-off stage maintaining best value as established in the PQQ stage.
Quick and efficient procurement Speedy access to LHC Appointed Companies and the options of a mini-competition or direct award to enable the final selection of a supplier or supplier(s) for a project.
Instant access to project data Continuous access to information throughout the procurement process through the suppliers’ on-line portal.
High quality standards Standards of quality maintained throughout project through monitoring in accordance with ISO 9001 Quality Management System.
Service levels guarantee Guaranteed service levels from inquiry to supply providing peace of mind that services and works will be conducted effectively.
Quick project starts Enabled by pre-tendered procurement that reduces the cost and time input by public sector organisations and speeds up their access to companies.
Advice on design and regulatory compliance Guidance on interpretation and conformity to statutory regulations and planning requirements.
Delivery periods guarantee Guaranteed delivery periods that ensure services and works are delivered to meet work schedules.
09
Details of each workstream There are two workstreams in the LHC Framework for timber window and door products. Workstream 1 addresses product range and options, while workstream 2 covers survey, installation and site management services. Any products used in workstream 2 must be consistent with workstream 1.
Workstream 1: Product range and options (also applicable to products used in workstream 2) All timber windows and doors offered through this framework are available in a standard white high performance painted finish and any RAL colour option or translucent finish. The windows and doors are compliant to BS 644, BS EN 14351-1 and PAS 24. Specification requirements laid down by the Wood Window Alliance have also been incorporated. The product range includes enhanced security options that conform to BS 7950, PAS 24 and Secured by Design, which comprises:
The products have all been designed to meet the requirements of the latest editions of The Building Regulations and Building (Scotland) Regulations including the energy saving requirements and conservation of fuel and power. These include: -- Fire safety – egress windows and doors -- Ventilation (including heat producing appliances) – compliant air management products -- Conservation of fuel and power – energy efficient window and door products to meet and exceed the Window Energy Ratings (WER) band C and U-value requirements for both replacement and new-build projects (WER bands A and B are available) -- Access to and use of buildings – for example, special needs hardware and low door thresholds
-- Fixed lights
-- Enhanced security windows and doors
-- Side hung and top hung projecting casement
-- Safety in use including child safety
-- Tilt-before-turn
-- High performance glazing – including safety (laminated and toughened), self-cleaning and energy efficient glass.
-- Top hung, fully reversible -- Horizontal pivot -- Vertical sliding sash -- Single leaf residential doors – inward or outward opening -- French doors
LHC Appointed Companies will offer design advice and support on the interpretation and conformity to Statutory Regulation requirements including planning assistance. All timber used in products available through this framework is legally sourced from sustainably managed forests, supported by certified due diligence and risk assessment requirements regarding the chain of custody and compliance with the EU Timber Regulation No. 995/2010:2013. The products are all CE Marked to the harmonised standard relating to performance characteristics for windows and doors – BS EN 14351-1. A 10-year product and installation guarantee will be provided for LHC projects.
LHC.GOV.UK
Details of each workstream
Workstream 2: Survey installation and site management service All companies appointed by LHC to workstream 2 offer a full survey and installation service including programming and resident liaison. Surveying and installation will be undertaken to the guidance set out in BS 8213-4 and include all finishing off and making good. For refurbishment projects, existing windows and doors will be removed and responsibly disposed of for recycling. -- Design advice and support on the interpretation and conformity to Statutory Regulation requirements including planning assistance -- A full survey and installation service including programming -- Residents choice exercises and ongoing liaison -- All installation works and management undertaken to the guidance set out in BS 8213-4 -- The provision of insurance warranties, collateral warranties, bond or parent company guarantee and guarantees for workmanship and materials
11
LHC Framework Agreements provide compliance, quality and best value to clients, with a streamlined process for engaging with supplier companies
LHC.GOV.UK
Timber window and door systems offered The follow table provides details of products included within this framework and confirmation of which specifications each of them meet.
Principal system Composite products
CCG Principal system
Sliding projecting bay
Tilt-before-turn
Fully reversible
Horizontal pivot
Verticle sliding sash
Single leaf door
French door
Workstream 1
Workstream 2
Arden
Sliding projecting casements
Timber window and door systems offered
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
Manufacturer
Manufacturer
Manufacturer
Manufacturer
–
–
–
–
✔
✔
✔
✔
Manufacturer
Manufacturer
Manufacturer
Manufacturer
Manufacturer –
–
Manufacturer
Manufacturer
Manufacturer
–
–
–
✔
✔
✔
Manufacturer
Manufacturer
–
–
–
–
–
–
–
–
Heron
✔
✔
✔
✔
✔
✔
✔
✔
Composite products
Janex Principal system
Composite products
Sidey Principal system
Composite products
Sovereign
Manufacturer
Manufacturer
Manufacturer
Manufacturer
–
–
–
–
✔
✔
✔
✔
Manufacturer –
Manufacturer –
Manufacturer –
–
✔
✔
Gilje Tre
Gilje Tre
Gilje Tre
–
–
Stali
Doleta
Timber / Aluminium Gilje Tre
–
Timber / Aluminium Gilje Tre
Timber / Aluminium Gilje Tre
–
–
Timber / Aluminium Stali
Timber / Aluminium Doleta
✔
✔
✔
✔
Westport
–
Westport
–
Westport
Westport
Westport
Timber / Aluminium Capulex
Timber / Aluminium Capulex
–
Timber / Aluminium Capulex
–
Timber / Aluminium Capulex
Timber / Aluminium Capulex
Timber / Aluminium Capulex
✔
✔
✔
✔
✔
Principal system
Bereco Ltd
Bereco Ltd
–
Bereco Ltd
–
Bereco Ltd
Bereco Ltd
Bereco Ltd
Composite products Composite products
– Aluminium Capulex
– Aluminium Capulex
– –
– Aluminium Capulex
– –
– Aluminium Capulex
– Aluminium Capulex
– Aluminium Capulex
Westport Principal system
Composite products
✔
✔
Manufacturer
Manufacturer
Timber / Aluminium Capulex
Timber / Aluminium Capulex
✔ –
Manufacturer Timber / Aluminium Capulex
✔ –
✔
✔
✔
✔
Westport
✔
✔
Manufacturer
Gilje Tre
✔
✔
Manufacturer
Composite products
Principal system
✔
✔
Manufacturer
Manufacturer
Manufacturer
Timber / Aluminium Capulex
Timber / Aluminium Capulex
Timber / Aluminium Capulex
✔
✔
✔
13
Appointed companies Workstream 1 Supply and Delivery
Arden Windows Ltd
Heron Bros Ltd
Janex Ltd
The New West Port Corporation Ltd
Appointed for areas:
Appointed for areas:
Appointed for areas:
Appointed for areas:
A
B
C
D
E
A
B
C
D
E
A
B
C
D
E
A
B
C
D
E
F
G
H
I
J1
F
G
H
I
J1
F
G
H
I
J1
F
G
H
I
J1
J2
J3
J2
J3
M1
M2
J2
J3
M1
M2
J2
J3
M1
M2
For contact details visit: lhc.gov.uk/arden
For contact details visit: lhc.gov.uk/heron
For contact details visit: lhc.gov.uk/janex
For contact details visit: lhc.gov.uk/westport
ardenwindows.net
heronjoinery.com
janex.co.uk
west-port.co.uk
CCG (Scotland) Ltd Appointed for areas: M1
M2
For contact details visit: lhc.gov.uk/ccg
M2
c-c-g.co.uk
Regional lots A
London
B
South East England
C
South West England
D
East of England
E
East Midlands
F
West Midlands
G
Yorkshire & Humber
M1
H
North West England
I
North East England
I H
G
J3
E F
J1
South Wales
J2
Mid Wales
J3
North Wales
M1
South Scotland
M2
North Scotland
J2
D
J1 A C
B
LHC.GOV.UK
Workstream 2 Supply and Installation
Arden Windows Ltd
Heron Bros Ltd
Sidey Ltd
Sovereign Group Ltd
Appointed for areas:
Appointed for areas:
Appointed for areas:
Appointed for areas:
A
B
C
D
E
A
B
C
D
E
A
B
C
D
E
A
B
C
D
E
F
G
H
I
J1
F
G
H
I
J1
F
G
H
I
J1
F
G
H
I
J1
J2
J3
J2
J3
M1
M2
J2
J3
M1
M2
J2
J3
M1
M2
For contact details visit: lhc.gov.uk/arden
For contact details visit: lhc.gov.uk/heron
For contact details visit: lhc.gov.uk/sidey
For contact details visit: lhc.gov.uk/sovereign
ardenwindows.net
heronjoinery.com
idey.co.uk
sov-group.co.uk
CCG (Scotland) Ltd Appointed for areas: M1
M2
For contact details visit: lhc.gov.uk/ccg c-c-g.co.uk
We’ve worked in procurement for five decades, developing and shaping our service to meet the evolving needs of our clients
Framework agreement for timber window and door products Product range and options (workstream 1) Survey, installation and site management service (workstream 2)
The timber windows and doors product framework agreement for England, Wales and Scotland is effective from 1st December 2013 until 30th November 2015 with possible extension to 30th November 2017.
England and Wales enquiries: 01895 274850 Scotland enquiries: 0131 306 0176
LHC.GOV.UK