Refinments and Prototype Group one (Li Yanfei & Huang Weipeng)
presentation for 2016.01.16
Product Service System Design Studio 2015-2016| Tongji University
Plan MVP to Test
Customer Hypothesis
University Students
Problem Hypothesis
Lack of communication with buddy
Solution Hypothesis
Weekly Topics Story Cards
Riskiest Assumption
Lose interest gradually
Feel difficulte to chat with buddy face to face
Teamwork Show
Interest Groups
Ignore topics cards(No talking No writing No gifts)
Plan MVP to Test Method A Landing Page We build a WeChat subscription for Buddy Program 2.0.
Wizard of Oz We match them with foreign students which are pretended by ourselves on WeChat.
We explain our service and tell them we have a test of the service and they can paticipate in part of the service. If their are interested in BP 2.0, let them scan the ID code of WeChat subscription to paticipate. Weapon Wayne
Lina Nelson
Minimum success Criterion More than half of testee talk about the topic with their buddy and write down the topics on story cards.
Testing Testee
Match
Publish the topic card on WeChat subscription
话题卡(一)
Topic Cards（one）
Buddy Program 2.0 第一周的话题卡开始啦！先 和你的小伙伴聊起来吧~记得要先熟悉彼此哦~
Welcome to Buddy Program 2.0 first weekly topic card! Let’s starting a fantastic journey with your buddy! Remember to talk about some simple things first to be familiar with each other!
你的小伙伴最近很开心的一件事。 这件事是什么/什么时候/怎样的故事？ 为什么会很开心？
What makes your buddy so happy recently? What’s the story /When / How? Why it makes your buddy so happy?
不要忘记将你的小伙伴的故事写在故事卡上哦~
Don’t forget to write down your buddy’s story on your story cards!
Revisit
Results Validated
All of them have talked about with foreign students initiatively. Four of them have mentioned the topic cards.
None of them write anything as a story card.
Invalidated
One testee just talked with foreigner but never mentioned the topic card.
Problem Solving
New Buddy Program Cards
Digital form of cards
Postcards
Supervise their story cards every month. Prepare story cards for them. Just topic cards, no story cards. Use digital way to record the communication instead of physical cards.
Topic Cards and Story Cards
Problem Solving
New Buddy Program Cards
Digital form of cards
Postcards
Supervise their story cards every month. Prepare story cards for participators Just topic cards, no story cards. Use digital way to record the communication instead of physical cards.
Topic Cards and Story Cards
SYSTEM MAP supervise
space
order place
school
party materials
BP registration information
leaflets
sponsor’s information
speech
supermarket party materials story cards
sponsor
group/group leader/buddy
business information
weekly topic buddy activities
BP management
students union
activity information registration
group leader
other students
story cards
material flow
face to face
BP foreign participators
BP chinese participators
information flow financial flow
physical evidence
customer
canteen entrance welcome party leaflets phone
Students get the information about BP
actions
canteen entrance registration papers phone
Students register on-site/WeChat subscription
phone
Participators receive confirmation of participation
Participators receive massage about group number and ice-breaking party
line of interaction
onstage actions
BP organizers give leaflets and give speech on welcome party
BP organizers give requirement of registration through WeChat (basic informatiom, option of instrest)
Organizers send confirmation of participators
Organizers send massages about group number and ice-breaking party(place, time, requirements)
line of visibility
backstage actions
BP organizers give leaflets and give speech on welcome party and prepare leaflets
BP organizers collect participators’ information
Organizers group participators book a place and time for party prepare materialďźˆstory cards papers, old magazines, markers)
line of internal interaction
support process
school
school WeChat stationery stores
physical
meeting space
evidence
customer
presentation material（papers, old magazines, markers）
Participators attend ice-breaking party
Participators get description of BP process
Participators make group presentation
Participators choose group/group leaders/buddy
Organizers give welcome and description speech description of BP process
Organizers hand out presentation material and story cards.
Organizers help match, register participators’ group, group leaders and buddys and record the party(pictures, videos)
actions
line of interaction
onstage actions
Organizers greet participators
line of visibility
backstage actions
Organizers take charge of the party Organizers file the participators’ group/group leaders/buddy
line of internal interaction
support process
school
stationery stores
physical
phone
evidence
customer actions
phone activity space
phone activity space other materials due to different party theme(food, drinks, and so on)
Participators receive confirmation massage about group, group leader and buddy
Participators receive weekly topic cards communication with buddy write buddy’s storycards
Participators discuss about teamwork show and carry out
Participators receive massage about big party(theme,place,time,requirements) attend party
Organizers send confirmation massage about group group leader and buddy
Organizers public weekly topic cards on WeChat subscription
Organizers connect group leaders and public group activities on WeChat subscription
Organizers send massage about big party(theme,place,time,requirements), guide the party and record the party(pictures, videos)
Organizers check the participators’ group/group leaders/buddy
Organizers prepare weekly topic cards
Organizers collect information about group activities
Organizers plan big parties book a place and time for party prepare other materials due to different party theme(food, drinks, and so on)
line of interaction
onstage actions
line of visibility
backstage actions line of internal interaction
support process
school WeChat supermarkets
physical evidence
customer actions
phone activity space storycards other materials (food, drinks)
phone airport
computer phone
Participators receive masage of farewell party attend to farewell party teamwork show give storycards to buddies
Participators send a sign-out massage Chinese students see their foreign buddies off
Participators keep in touch with buddy
Organizers send masages about farewell party(place,time,requirements) guide the party record the party(pictures, videos)
sOrganizers end masages for thanks and invitation for next semester
Organizers book a place and time for party prepare other materials(food, drinks public the party report on WeChat
Organizers collect the information of sign-out
line of interaction
onstage actions
line of visibility
backstage actions line of internal interaction
support process
school WeChat supermarkets
email social natework
Thank you for your attention :)