IHM News spring 2014

Volume 55, Spring 2014

Canadian Publications Mail Agreement # 40739009

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

Inside President's Message ... 2 Carbon Monoxide Detectors become Law in Ontario ... 3 Hidden Safety Hazards ... 4 Why Is There Water In My Basement? ... 5 What You Should Know About Insulation ... 7 Must Do Productivity Resolutions for 2014 ... 9 IHM Certificate in Property Management & Course Completions ... 10 Welcome to Our New Members ... 10 2014 Annual Education Conference - Program and Registration ... 11

Why is there Water in My Basement?

P r e s i d e n t ’s M e s s a g e

Hello IHM Members, Anne Bradstreet, a British citizen and poet in 17th century North America, said: “If we had no winter, the spring would not be so pleasant: if we did not sometimes taste of adversity, prosperity would not be so welcome.” I am certain that many of us will be welcoming the warmth of spring with more appreciation after a very cold and long winter season. Certain as well, is that many of us have experienced adversity in our careers but we have overcome that adversity and as we continue to achieve our short or long term goals we prosper with improved skills and professional abilities.

There are many self-help resources to help us overcome working challenges and many are readily available now in our always connected and on-line world. One example I recently happened upon is a top ten list about, simply, how to work better. It is a straight-forward list and it is, I believe, very relevant to the world of property management professionals. The top ten ways to work better: 1.

2.

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Do one thing at a time Know the problem Learn to listen Learn to ask questions Distinguish sense from nonsense

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7.

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Accept change as inevitable Admit mistakes Say it simple Be calm Smile more often

This is a good list. I encourage you to read it again; and when you do read it again I hope you agree that there is actually no order of importance, every skill in the list is equally important to working better. The skills in the list help each of us to work better individually and as part of a team. These skills can help us to overcome adversity and achieve success both professionally and personally.

Also key to working successively is planning for the future, taking the time to think about potential future issues or problems and planning solutions for them now. The IHM 2014 annual educational conference theme is “Planning Today… Solutions for Tomorrow”, at the Ajax Convention Centre (April 9-11). I hope to see you there and I hope that all of your winter challenges have achieved successful solutions this spring.

Kevin O’Hara, MPA, FIHM, CMM III IHM President

Join Us for the

2014 Annual General Meeting Thursday, April 10, 2014 • Ajax Convention Centre, Ajax, ON The AGM will be held in conjunction with the 2014 Annual Education Conference.

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IHM News • Spring 2014

Fire and Life Safety Corner

Carbon Monoxide Detectors become Law in Ontario

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ill 18-2013 requiring detectors to sniff out potentially deadly carbon monoxide (CO) took five years to get to third reading in the legislature. The impetus was the deaths of a Woodstock couple, former OPP officer Laurie Hawkins, her husband Richard and their two children, 14-year-old daughter Cassandra and 12-year-old son Jordan.

The four died because of a CO build-up due to a blocked chimney associated with a gas fireplace.

Carbon monoxide is an odourless, colourless, tasteless gas that is a byproduct of the combustion of natural gas, propane, home heating oil or wood.

Under the new Hawkins-Gignac Act, homes or apartments built before Aug. 6, 2011 — when the Ontario Building Code was amended — don’t have to have hardwired carbon monoxide detectors installed. The new bill would require a battery-operated or plug-in detector for those residences.

The new law applies to homes with a gas appliance or attached garage.

The new CO detector law, similar to the requirement for smoke alarms, is to be enforced by local fire departments under the Fire Prevention and Protection Act. The effective date of the new law and other details, such as fines for non-compliance, have not yet been made public.

IHM News • Spring 2014

Many CO detectors cost $50 or less; many can be bought as dual-purpose alarms, to detect smoke and CO. Fire officials have encouraged CO detectors even though they had never been legislated.

For homes with only one CO detector, it is best to have it near the sleeping areas.

It has not yet been determined how many detectors will be required in each home.

Carbon monoxide detection is registered in parts per million (PPM). The Occupational Health and Safety Act threshold for CO in businesses is 25 PPM over an eight-hour period; for homes, the limit is just 9 PPM, as people are potentially exposed to CO over a longer period in a residence. If a CO detector sounds and people in a building or

home are experiencing flu-like symptoms, it should be handled like an emergency medical response.

EXPLANATORY NOTE Bill 18-2013 amends the Fire Protection and Prevention Act, 1997 to require owners of residential buildings in which a fuel-burning appliance is installed or a storage garage is located to install carbon monoxide detectors in the buildings and to maintain them in operating condition. The Bill sets out installation requirements and requires the detectors to conform to the standards that are prescribed by the regulations made under the Act. Intentionally disabling a carbon monoxide detector required by the Act is prohibited. n

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Feature

Hidden Safety Hazards

By Carola Hicks-Mittag

work contracts, worker vulnerability, new employment contracts, feeling of job insecurity, aging workforce, longer working hours, work intensification, high emotional demands, poor work-life balance, workplace violence and harassment - affect residents, all staff, families, visitors

I

t is the role of a facility manager to ensure corporate and regulatory compliance, plus the proper operation of all aspects of a building to create an optimal, safe and cost effective environment not only for the occupants but also the facility employees. This is accomplished by managing health and safety as only one of many functions.

Facilities management is required to control and manage many safety related issues. Failure to do so may lead to injury, loss of business, prosecution and insurance claims; the confidence of residents, their families and investors in the business may be shaken by bad publicity. All organizations have a duty of care to ensure that employees and any other person who may be affected by a facility’s undertaking remain safe at all times. Moral obligations involve the protection of employee’s lives and health. Legal reasons for occupational health and safety practices relate to the preventative, punitive and compensatory effects of laws that protect worker’s safety and health.

Although work provides many economic and other benefits, a wide array of workplace hazards present risks to the health and safety of people at work.

These include but are not limited to: • Chemicals – acids, alkalis, lead, solvents, petroleum products, asbestos,

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silica, fumes (noxious gases/vapors) - affect custodial and medical staff • Biological agents – bacteria, viruses, fungi, mold, blood-borne pathogens, tuberculosis - affect personal support/case workers, custodial staff • Physical factors – heavy lifting, moving furniture etc.

- adverse ergonomic conditions affect PSW’s, custodial staff

This is the tip of the proverbial iceberg and introduces potential workplace health and safety issues. Each item separately would be an article in itself and can be addressed in the future. What is important to note is that these items may not even be considered health and safety issues because they are common and every day experiences. It is the responsibility of facilities’ managers to be aware of these exposures and the potential they have to affect the health and safety of everyone involved in the day-to-day operations of their facilities.

Carola Hicks graduated from the University of Toronto and worked as a healthcare provider for more than 40 years. Carola is CEO of Workplace Safety Group, a company providing Occupational Health & Safety solutions to help clients achieve due diligence compliance.

Toll-free:1-866-347-7707 E-mail:carola@workplacesafetygroup.com Web: www.workplacesafetygroup.com n

• Allergens – affect residents, all staff, families, visitors • Psychosocial risk factors – precarious

IHM News • Spring 2014

Feature

Why Is There Water In My Basement?

WHAT CAN I DO TO DECREASE THE RISK OF WATER IN MY BASEMENT?

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ou are most likely to find water in your basement during or after a heavy rainfall or during spring thaw when snow is melting.

Preventing wet or flooded basements requires that you understand the cause of the problem and how to direct the drainage from your property appropriately. Drainage from your property is of two types:

If your basement is damp or wet, possible causes are: • Poor lot drainage • Overflowing eavestroughs • Leaking, plugged, or missing downspouts or downspouts that are too short • Failure of the foundation drainage system (weeping tile) around your home • A leak in your basement walls, floor, windows or doors (seepage) If your basement is flooded, possible causes are: • A blocked connection between your home and the sanitary sewer main in the street • A backup (surcharge) of wastewater in the sanitary sewer system • Failure of a sump pump used to pump weeping tile water • A capped floor drain is preventing weeping tile water from draining Basement flooding can result in serious property damage. Be mindful of your health and safety when cleaning up your flooded basement. Floodwater may carry waterborne diseases, corrosive cleaning agents, irritants, and sharp objects. Electrical accidents are possible because of contact between appliances and water. Dress appropriately; wear overalls, gloves, protective eyewear, protective boots and a mask. Open windows and stay away from electrical equipment and outlets or shut off the electrical power.

IHM News • Spring 2014

1) Water from rainstorms and snow melt will drain from the roof of your residence and from the ground around your house. Ideally, the excess water that does not stay on your property should be collected by the storm sewer system.

2) Water from appliances and plumbing fixtures such as toilets, showers, sinks, dishwashers, and clothes washers is directed into the plumbing system in your home and collected by the sanitary sewer system.

WHAT CAUSES SANITARY BACKUP? The storm sewer system has a much higher capacity than the sanitary sewer system in order to handle the large volumes of water that can be produced by major storm events. Problems arise when water that should be directed to the storm sewer system makes its way into the sanitary system. Water that doesn’t need to be treated goes to the waste water treatment plant which increases the overall cost of handling and processing wastes. If too much storm water enters the sanitary system, the sanitary sewer may backup (surcharge) and overflow. When this occurs residences at lower elevations, especially those without adequate backflow protection, are most at risk of experiencing sewer backup.

Wet or damp basements can usually be addressed by regular maintenance and by improving the drainage of your property: • Check for and fix leaks in walls, floors, windows, and doors.

• Use window wells around basement windows to prevent your window sills from rotting.

• Clean debris from eavestroughs regularly. If they overflow even when clean, replace them with larger size eavestroughs and downspouts.

• Take steps to prevent water from soaking into the “backfill zone” that exists within two meters (six feet) of your house. Water that soaks into this area will accumulate next to your basement walls and floor.

Continued on page 6

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• Extend downspouts so that water flows away from your home and doesn’t pool next to the basement walls or windows. If your downspouts are connected to your home’s interior plumbing system, disconnect them. Splash pads or eavestrough extensions can be used to direct the water that is discharged from a downspout.

• Build up the ground around your house so that water flows away from your basement walls. Note that sidewalks, patios, decks, and driveways can settle over time and allow water to drain back toward your home • Outside the "backfill zone" consider landscaping in the rest of your yard that allows storm water to soak into the ground • Repair/replace damaged weeping tile systems • Have a plumber or drainage specialist inspect your home’s protective plumbing devices, such as backflow valves, sump pumps, floor drains or caps, to ensure they’re working properly Flooded basements can be harder to deal with, as the cause of the flooding may originate inside your home, but may also be part of a larger, systemwide problem.

Flooding that originates inside your home may be caused by tree root blockage, a build-up of grease in your plumbing system, or the insertion of inappropriate objects into your plumbing system. To prevent this type of flooding: • Have your connection to the main sanitary sewer cleaned periodically • Avoid pouring kitchen grease into your drains as it will solidify in your plumbing system

The quantity of water entering the sanitary system from individual private properties can range from zero on an average day to hundreds of litres during a long or heavy rainstorm. The volume of water from one home may not be large, but when thousands of homes put runoff from their property into the sanitary sewer system, serious problems can develop. Storm water that doesn’t need to be treated is put through an expensive water treatment process, extra water in the sanitary sewer can cause sanitary sewer surcharge that results in basement flooding throughout the city and, if the sanitary sewer system is severely overloaded, untreated sewage may over flow into the lakes.

Homeowners should assess their property drainage and make changes to remove unwanted water from the sanitary sewer system. The benefits of doing this are to: • Reduce the risk of sewer backup for yourself and for your neighbors in all parts of the city • Reduce potential risks to health and safety and the loss of valuable property • Reduce insurance costs for sewer backup protection • Help to keep costs for maintenance and repairs of the sewer system from increasing unnecessarily • Help to keep sewer rates from increasing unnecessarily Every bit of help from individual property owners goes a long way to improving the sanitary sewer system’s performance for everyone.

Although measures vary from property to property, the following have been found to help:

• Avoid putting inappropriate objects into your plumbing system through toilets or drains

• Build up the ground around your house and extend downspouts so that water flows away from your home and doesn’t get into your foundation drainage

Homeowners can help prevent flooding caused by system-wide overloading of the sanitary sewer system in a number of ways. One of the most effective means is to stop runoff from your property from entering the sanitary sewer system.

• If your downspouts are connected to your home’s interior plumbing system, disconnect and extend them so that water flows away from your home

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• Install a sump pumping system to discharge foundation drainage to the ground surface away from your home and not into the sanitary sewer system WHAT CAN I DO TO PROTECT MY PROPERTY? Installing appropriate protective plumbing devices in accordance with City bylaws and building code requirements will help to protect your property against sewer backup. A backwater valve is a device that prevents sewage from backing up into your basement. A valve will automatically prevent water from the sanitary sewer system from coming back into your home’s plumbing system. A properly installed backwater valve must be placed so that sewage backup will be stopped and not come out through plumbing fixtures or the floor drain in your basement. You may need more than one valve depending on your home’s internal plumbing. A licensed plumber can look at your system and recommend the appropriate installation. If you are going to put in a backwater valve, a licensed plumbing contractor must install it properly and a City plumbing permit is required.

The valves also require periodic inspection and maintenance to remove debris and reduce the risk of failure. Ensure that your valves are covered with a cover plate and that the cover plate can be removed easily. Do not place permanent carpet or other flooring over top of the cover plate as the backflow valve must always remain accessible. Ask a licensed plumbing contractor how to properly inspect and maintain the backwater valves that are present in your home.

It is important to note that a backwater valve is designed to be closed during sewer surcharge conditions, to keep water from the sanitary sewer system from getting into your home. When the backwater valve closes, water from the inside of your home also cannot get out.

When there is a risk of sewer surcharge, such as during a heavy rainstorm, you should avoid using the toilet, sink, shower, washer, dishwasher or any other appliance that releases water to the sanitary sewer system. n

IHM News • Spring 2014

Te c h n i c a l B u l l e t i n

What You Should Know About Insulation

By James A Thomas C.I.E., Mouldoff

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nsulation is a broad term that applies to many areas. Such as thermal insulation, acoustic insulation, fire insulation and impact insulation. In this bulletin we are focusing on thermal insulation.

Building insulation (Thermal insulation) is the thermal barrier between the interior and exterior environments. We insulate our buildings so that we can maintain a comfortable living environment.

However, building insulation does a lot more that just keep us cozy.

Insulation is an important part of controlling mould growth in our homes.

Last month’s bulletin talked about Cold Spots and why they are a concern regarding mould growth. A properly engineered thermal barrier is the first step to eliminating cold spots.

When a building is properly insulated the interior of the building envelope (walls and ceilings) will remain a constant temperature. It is important to pay close attention to service penetrations through the building envelope/thermal barrier.

Canada consumes more energy per capita than most countries because of its northern climate and by default, it makes choosing effective building insulation materials critical.

Understanding what makes one insulation material better than another is paramount. Consumers have been programmed over the years to rate the quality of the insulation material by the R-Value. RValue is the measure of thermal resistance. This is a good starting point but there are other factors that should be taken into consider-

IHM News • Spring 2014

Spray insulation

Fiberglass batt insulation

ation when choosing an insulation material for your home.

Let’s take a look at the factors that affect the thermal barrier of your home. The main factors are wind, pressure, humidity, and air infiltration.

Your home may look solid but, if you look close-ly you will find hundreds of minute cracks and gaps in the building envelope. Wind, pressure, humidity, and air infiltration will all find their way into the building envelope through the-se openings. Air movement through the wall carries with it moisture.

The most common type of insulation in Canadian homes is fiberglass batt or blown insulation. We call this type of insulation filter batt insulation. This is due to the fact that when the air moves through the insulation the insulation filters out the dust and dirt much like the air filter in your furnace. This can be a good insulation as long as an air seal is applied to the wall surface.

The best insulation system will slow the move-ment of heat (have good R-Value) and deal with moisture movement (air seal). This insulation needs to be sprayed on so it will completely fill the framing cavities leaving no gaps.

Two pound Urethane foam is one of the best insulations there is.

The right insulation system can save you money, reduce the amount of energy you use and make your home more comfortable and help prevent mould growth.

SOURCES: CMHC – Canadian Mortgage and Housing Corp.

National Research Council Canada n

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Management Corner

Must Do Productivity Resolutions for 2014 By 2WA Consulting Inc.

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t is that time again when a New Year is upon us. It is a time when we make promises to lose weight, eat better and be kinder to those around us. As Mark Twain said, “Better a broken promise than none at all”.

While challenging to achieve, we at 2WA like the idea of resolutions. We wanted to offer THREE ideas of resolutions that you might consider to help you lead and manage better in 2014. Pick just one from the list below and work to put it into practice.

1. Reduce the number of emails you send in a week. You cannot always control the number of emails you receive but you can control the number you send. In the September 2013 issue of Harvard Business Review, it describes a company who took a lean manufacturing approach to email. The executives were challenged to reduce the number of emails sent by 20% in four months.

Each member of the executive was given regular feedback on how close he/she was to achieving or maintaining this goal. The executives in fact achieved a 54% drop in three months.

More impressive, it resulted in the 73 person staff reducing their email by 64% - as they were no longer busy responding to these endless emails from the executives. The result was a gain of 10,400 man hours (7% productivity) gain in their company. Imagine having all that extra time to manage, lead, strategize and deliver on your goals.

folder. If you average 300 in a week, set a goal of getting them to 240 by the time we have a spring thaw!

• Resolve that you will only forward emails to others if you add a personalized message saying why you are sending this email. For example, “Susan – given your interest in enhancing your presentation skills in 2014, there are some interesting tips in this article on page 3”.

• Make sure email is the right venue.

Email is best for sharing information such as articles, proposals or reports OR sharing short quick bits of information. It is NOT a forum for problem solving. It is not best used as a discussion forum. A five minute telephone discussion can replace 10 emails on the same subject.

• Remember that employees in study after study note that they appreciate face to face time with team members and their manager. Get up, walk over and share the information face to face. Or save the request or tidbit for a weekly meeting with that individual.

2. Commit to running only highly effective meetings in 2014. Some say that “the least productive people are usually the ones in favour of holding meetings”. However, there is clearly a difference between effective and ineffective meetings. Drive your workplace to new heights by leading only productive meetings.

• The agenda should outline the meeting objectives and clearly describe questions that will be for your input or decision (e.g., FOR YOUR INPUT – what are the pros and cons with proceeding with the solution recommended in Appendix A).

• Ensure your meeting has hard edges to it. This means that you have a clear start and end time and you honour them.

• Capture the decisions and actions on a word document projected on the wall. Send these minutes at the end of the meeting to everyone.

• Consider implementing a 15 minute period at the end of the meeting for “working on your actions”. Build in time for each person to advance their assigned actions (send that email to the supplier; call the person in information technology and ask them for help with a certain task).

• As with all things, measure your success. Implement meeting evaluation forms. Track how valuable, productive and effective participants found the meetings using a 5 point scale.

Strive to achieve an improved mean over time or a mean consistently greater than 4.5.

3. Encourage mistakes; encourage learning. Don’t just make this a mantra in your workplace. Be the role model who puts it into action. It will help your workplace be more innovative. It will assist your staff to try something new.

How do you do this?

How might you put this resolution into play?

• Calculate a rough estimate of the number of emails that you send in a week – by reviewing your sent email

IHM News • Spring 2014

• This means that each meeting will have a written agenda that is circulated at least 3 working days in advance of the meeting. Give people time to reflect and prepare.

How do you do this?

• Set a goal of capturing 10 mistakes or lessons learned. Perhaps dedicate a space on your office white board for Continued on page 10

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Productivity Resolutions - Cont’d from page 11 recording such information. Or dedicate a page on your smart phone for capturing such insights.

• Ask the question of yourself at least weekly. What is a mistake that I made this week (e.g., missed a deadline; took the wrong approach to resolving a conflict in the workplace)? Write down the mistake and what you would do differently in the future.

• Start asking the question. When you finish delegating a task to someone, debrief by asking what might you have done differently if you were going to do the task again? What might I have done differently in how I delegated and supported you in this task?

• Ensure all projects conclude with a debriefing. What worked well? What would we do differently?

• Add all the insights gained from self reflection, discussions with others and project debriefs to your list. Once you have 10, review them at a team meeting. Ensure that you personally admit to at least one mistake or wrongdoing. If you cannot demonstrate this behaviour in yourself, it will be hard to expect such humble actions from others. Determine what can be done differently the next time.

• Then empty your list and start again capturing another 10 mistakes to share at the end of the next month!

Well, we hope that these three resolutions give you some inspiration of what to do differently and how to make it happen. Let us know how you are making out putting one of these in place.

And remember… as was once said by Cavett Robert – “Character is the ability to carry out a good resolution long after the excitement of the moment has passed”.

2WA Consulting Inc. 905-218-9736 email: info@2waconsulting.ca website: www.2waconsulting.com n

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Education

Congratulations to IHM’s New Accredited Members Nancy Beatty, AIHM Donato Cafarelli, AIHM Michelle Monique Corley, AIHM

Anne-Marie Fobert-Poirier, AIHM Valerie McGlynn, AIHM

Congratulations to Our New HON Candidate Member Jeffery Coelho Rumeiro, IHM(C)

IHM Certificate in Property Management & Course Completion Property & Building Administration Carrie Alridge Marco Dias Michael DiPasquale Emily Hollington Heather Horwath Asqeri Kasmi Brittany Leonelli Michelle Lisinski Tammy McGee Jyoti Mehta Karen Plourde Marissa Zulinia

Human Relations for Property Managers Stuart Balbirnie Emily Hollington Karen Plourde

Strategic and Financial Planning for Property Managers Tabasum Bhatti Florentina Chifor Josie Cuirrier Elvira Vigo

Building Maintenance for Property Managers Christine Bonham Karen Hansen Ron Jabs Daniella Loos Krysta Marks Janet Penfold Karen Plourde Jennifer Swistun-Wolski

Welcome to Our New Members New Candidate Members

Corporate Members

Gerry Butineau Tamara Chik Debbie Craig William Dmytruk Leo Guyette Migena Lako Connie Leslie Darlene Pisuena-Rey Danny Rose John Seeley Trina Sequin Mary Tullo

Berkley Property Management Inc. Paul Chisholm Cannon Greco Management Ltd. Tammy Marquis Reliance Home Comfort Fred Buesnel Union Gas Limited Doa Mousa

IHM News • Spring 2014

PROGRAM AT A GLANCE Wednesday, April 9th 8:30 am - 12:30 pm

12:00 noon - 1:30 pm

BUILDING MANAGEMENT & ADMINISTRATION TRACK

Pre-Conference Workshop (optional) Duty to Accommodate Workshop Leader: Doug Levitt, B.A., LLB Partner, Horlick Levitt Di Lella LLP Opening Luncheon Welcome Remarks - Kevin O’Hara, MPA, FIHM, CMM III IHM President Official Welcome - Dr. Hugh Drouin, Commissioner of Social Services, Region of Durham Councillor Lorne Coe, Region of Durham

BUILDING MANAGEMENT & ADMINISTRATION TRACK

1:45 pm - 3:30 pm

3:30 pm - 5:00 pm

Elder Abuse Awareness Speakers: Sergeant Keating, Durham Region Police Tammy Rankin, Region of Durham Ask the Experts Panel Panelists: Jim Steele, FIHM Deborah Filice, FIHM

Roberta Jagoe Kevin O'Hara, FIHM

9:00 am - 10:15 am

Accommodating Mental Health Issues Speaker: Mireile Huneault, Canadian Mental Health Association.

10:15 am - 10:45 pm

Refreshments on the Trade Show Floor

10:45 am - 12:15 pm

Investigating Breaches of Residential Tenancies Act Speaker: Dave Grech, Special Investigations Unit Ministry of Municipal Affairs & Housing

BUILDING MAINTENANCE TRACK

9:00 am - 10:15 am

Healthy Building Speakers: Bruce Decker, CET, ROHT, BSSO, SafeTech Environmental Ltd.

10:15 am - 10:45 am

Refreshments on the Trade Show Floor

10:45 am - 12:15 pm

Capital Plans - What the BCA and Contractors Don't Tell You Speaker: Kevin McCann, AIHM

12:30 noon - 2:00 pm

Awards Luncheon

BUILDING MANAGEMENT & ADMINISTRATION TRACK

2:15 pm - 3:45 pm BUILDING MAINTENANCE TRACK

1:45 pm - 3:30 pm

Ask the Experts Panel Panelists: Terry McErlean, FIHM Ed Cipriani, AIHM

Kevin McCann, AIHM Phil Eram, AIHM, B.Sc.

3:30 pm - 5:00 pm

Preventative Maintenance - Pay Now or Pay Later!

Speaker: Ed Cipriani, AIHM

6:30 pm - 11:30 pm

Kickoff Party!

Reception, Dinner & Optional Casino Thursday, April 10th

7:30 am - 8:30 am

Breakfast Speaker - “Property Management in the Far North” Jim Peckham, Cambridge Bay Housing Association, Nunavut

10:15 am - 4:00 pm

Trade Show & Refreshment Breaks

MAINTENANCE MANAGERS ROUND TABLE

9:00 am - 4:00 pm

New! - A wide range of topics will be discussed - Tendering, Product Selections and Long Term Plans, to name a few. *Limited to 20 managers who manage 300 units or more.

The Sandwich Generation: Family Status Accommodation Speaker: Krista Siedlak, Bernardi Human Resource Law Professional Corporation

BUILDING MAINTENANCE TRACK

2:15 pm - 3:45 pm

Running a Reliable Building - Understanding and Maintaining Basic Building Systems Speaker: Phil Eram, AIHM, B.Sc. President, Precision Property Management Inc.

3:45 pm - 4:00 pm

Refreshments on the Trade Show Floor

4:00 pm - 5:00 pm

IHM Annual General Meeting

6:30 pm - Midnight

Annual Dinner & Entertainment & Dancing Featuring – Two for the Show!

Friday, April 11th

8:30 am - 9:30 am

Buffet Breakfast

9:30 am - 11:00 am

Keynote Presentation - “Learn with Laughter” Speaker: Tricia Hasenclever, B.A.

11:00 am

Grand Prize Draw and Closing Remarks

The IHM Annual Educational Conference – Bringing Knowledge to the Property Management Profession.

IHM News • Spring 2014

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REGISTRATION FORM Name Company Mailing Address City

Prov.

Phone

Postal Code

Fax

Email Fee

Pre-Conference Workshop (Separate Registration Required) | | Wednesday, April 9th - “Duty to Accommodate ” Full Conference Registrations

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Total

$110

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(Includes keynote speaker, concurrent sessions, lunch & banquet on Wednesday; concurrent sessions, breakfast, lunch, trade show, banquet and refreshment breaks on Thursday; keynote speaker and breakfast on Friday.)

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| Member(s)

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$525

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| Non-Members(s)

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$575

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One-Day Registrations (Includes lunch, dinner, entertainment and/or breaks as indicated above for the day registered on only) | | Member(s) - Wednesday, April 9th (includes Kick-off Party)

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$325

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| Member(s) - Thursday, April 10th (includes Banquet)

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$325

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| Member(s) - Friday, April 11th (includes Breakfast)

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$100

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| Non-Member(s) - Wednesday, April 9th (includes Kick-off Party)

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$350

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| Non-Member(s) - Thursday, April 10th (includes Banquet)

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$350

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| Non-Member(s) - Friday, April 11th (includes Breakfast)

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$125

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Additional Event Tickets | | Wednesday, April 9th - Kick-off Party! (includes Reception, Dinner & Optional Casino)

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$75

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$75

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| Thursday, April 10th - Annual Dinner, Entertainment and Dancing

Hotel Accommodation

2014 Cancellation Policy: Cancellations with full refunds accepted up until March 10, 2014, after which a $75.00 +HST fee will apply.

Hilton Garden Inn & Conference Centre 500 Beck Crescent, Ajax, Ontario L1Z 1C9

GROUP RATES ARE AVAILABLE – Purchase 5 full conference registrations and receive the 6th for free.

For reservations call 1-905-686-9400 or Toll-free 1-866-336-8077 Be sure to mention you are attending the IHM Conference.

Special Rate: $129.00 single/double

Reservations must be made by March 15, 2014 to guarantee rate.

Availability subject to change at any time.

Please return this completed form with registration fees to: Institute of Housing Management 2175 Sheppard Avenue East, Suite 310 Toronto, ON M2J 1W8 Phone: (416) 493-7382 | TF: 1-866-212-4377 Fax: (416) 491-1670 E-mail: ihm@taylorenterprises.com OR REGISTER ONLINE AT: www.ihm-canada.com

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Subtotal

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Plus 13% HST

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TOTAL

$

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Method of Payment: Make cheque payable to IHM or charge to: m MasterCard Name as it appears on card (Please Print Ful Name)

HST# 13021 6567 RT0001

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Card Number

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Exp. Date

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Signature

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Cheque:

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m Company m Personal

| Payment must be received with your registration.

Please sign below if you DO NOT wish to have your contact information, as provided above, included in the on-site program. Full name, address, phone, fax and email will be printed in a roster format to be presented to all registered delegates attending the IHM annual conference to be held April 9-11, 2014.

This information will not be used for any other purpose by the IHM. Signature

PRE-CONFERENCE WORKSHOP

Duty to Accommodate Wednesday, April 9, 2014 9:00 am - 12:00 noon Ajax Conference Centre, 550 Beck Crescent, Ajax, Ontario

Who should attend?

This session is highly recommended for managers and supervisors who are responsible for tenants and/or staff.

What will you learn?

You will learn what accommodating means, why it’s important to remove barriers, about rights and responsibilities for accommodating, and the principles of accommodation. This presentation explains the duty to accommodate, the standard of undue hardship, and how accommodation is a shared responsibility.

About the Speaker: Douglas H. Levitt, B.A., LL.B is a partner and founding member of Horlick Levitt Di Lella LLP. Doug handles a diverse range of litigation cases and he has been advising and representing social housing landlords for more than 10 years. He has a broad understanding of the challenges facing the social housing sector and his expertise in social housing law makes him uniquely qualified to address social housing issues from a landlord’s perspective. He’s an expert in Human Rights Applications and Residential Tenancy Litigation.

Registration Form - Pre-Conference Workshop: Duty to Accommodate, April 9, 2014 Name: Facility/Company Email:

Phone:

Registration Fee – $110.00 plus $14.30 HST = $124.30 Enclosed is a cheque for $ Charge my: m VISA

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(payable to Institute of Housing Management)

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HST # 13021 6567 RT0001

Please Email or Fax to:

Institute of Housing Management

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2175 Sheppard Avenue East, Suite 310 Toronto, ON M2J 1W8 Tel: 416-493-7382 / 1-866-212-4377 Fax: 416-491-1670 Email: ihm@taylorenterprises.com

IHM Job Posting and Resources Whether you are looking for a job or looking to hire a Property Management professional, this webpage has lots to offer. Separate sections have been designed – one for job postings and the other for resources and links to other websites. And remember – posting a property management related position is completely free of charge to IHM members.

Just supply us with a copy of the job posting along with the closing date for submissions in either a ‘Word’ or ‘PDF’ format and we will have it posted online – usually within 24-48 hours.

Send your job postings via email to ihm@taylorenterprises.com

CALLING ALL PROPERTY MANAGERS… We know that a Property Manager’s job can be both challenging and interesting. How often have you come to work with your day all planned in your head only to have something unexpected come along?

We are looking for some stories to share with your colleagues in the Property Management field. If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at ihm@taylorenterprises.com

2013-2014 Board of Directors Marketing/Membership Committee Barb Butler, AIHM Town Homes Kingston 37 Cassidy Street, Suite 222 Kingston, ON K7K 7B3 Tel: (613) 542-0443 Fax: (613)542-6305 Email: bbutler@thk.ca

Marketing/Membership Co-Chair Jim Mellor, AIHM Windsor Essex Community Housing Corporation 15 Talbot Street North Essex, ON N8M 1At Tel: 519-776-4631 Fax: 519-776-5510 Email: jmellor@wechc.com

Conference Co-Chair Ed Cipriani, AIHM, MAATO Region of Halton 1151 Bronto Road Stoney Creek, ON Tel: 905-825-6000 Ext. 7355 Fax: 905-825-8274 Email: ecpm@skyline.net

Conference Committee Deborah Parker, AIHM Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281 Ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca

Communications Co-Chair Kathy Harris, AIHM Regional Municipality of Halton 268 Mountain Road East Stoney Creek, ON L8J 3A5 Tel: 905-825-6000 Ext. 4411 Fax: 905-825-8274 Email: kathy.harris@halton.ca

Education Co-Chair Kathi Zarfas, MPA, AIHM (R) 183 Chandos Drive Kitchener, ON N2A 3Z6 Tel: 519-503-1771 Email: zarfas-outram@sympatico.ca

DIRECTORS

www.ihm-canada.com EXECUTIVE President Kevin O'Hara, MPA, FIHM, CMM III Supervisor, Area Operations Waterloo Region Housing 235 King Street East, 6th Floor Kitchener, ON Canada N2G 4N5 Tel: (519) 575-4800 Ext. 1218 Fax: (519) 893-8447 Email: kohara@regionofwaterloo.ca Vice President Joanne Kennedy, AIHM CDSSAB - Housing Service 6 Ash Street Kapuskasing, ON P5N 2C8 Tel: (705) 335-6179 Fax: (705) 335-8199 Email: kennedyj@cdssab.on.ca

IHM OFFICE:

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Past President/Education Co-Chair Deborah Filice, B.A., R.S.S.W., FIHM Director of Housing Public Health, Safety, Social Services - Housing 220 Colborne Street (Office) P. O. Box 845, Brantford, ON N3T 5R7 Tel: 519 759-3330, Ext. 6241 Fax: 519 759-5796 Email: DeborahFilice@brantford.ca Treasurer Harry Popiluk, FIHM (R) 5092 Hartwood Avenue Beamsville, ON L0R 1B5 Tel: (289) 929-9543 Email: hpopiluk@gmail.com

Carolyne Vigon, Operations Manager Laura Fairley, Education Coordinator

COMMITTEE CHAIRS Conference Co-Chair Lynn Alexander, AIHM Region of Durham Housing Services P.O.Box 623, Whitby, ON L1N 6A3 Tel: 905-666-6222 Fax: 905-666-6225 Email: Lynn.alexander@durham.ca CANDIDATE REPS Marketing/Membership Co-Chair Mitchell Grange, AIHM Town Homes Kingston 37 Cassidy Street, Suite 222 Kingston, ON K7K 7B3 Tel: (613) 542-0443 Fax: (613)542-6305 Email: mgrange@thk.ca

Communication Co-Chair Michelle Waye Region of Peel 10 Peel Centre, Suite B, 5th Floor P.O. Box 2800, Station B Brampton, ON L6T 0E7 Tel: (905) 453-1300 ext 4435 Email: michelle.waye@peelregion.ca

2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com

IHM News • Spring 2014