IHM News - Spring 2015

Volume 59, Spring 2015

Canadian Publications Mail Agreement # 40739009

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

Inside President's Message ... 2 Why is Everyone Concerned about Mould (Mold)? ... 3 AN ONTARIO COURT WEIGHS IN: Employees with Childcare Needs and What NOT To Do ... 5 Revitalization and Renewal – Union Gas Helps Reduce Energy Use and Save Money with the Power of the Sun! ... 7 Member Profile: My Journey into Property Management Written by Mitchell Grange, AIHM ... 8 Annual Educational Conference Program at a Glance ... 9 Annual Pre-Conference Workshop “Dare to Dream - See All the Possibilities” Information and Registration ... 10 Annual Educational Conference Regiatration ... 11 Annual In-Class Course “Building Maintenance for Property Managers” - Registration ... 12 IHM New Accreditations, Certificate in Property Management & Course Completions ... 13 IHM Board of Directors ... 14

Employees with Childcare Needs and What NOT To Do

P r e s i d e n t ’s M e s s a g e

Greetings IHM Members, In the last newsletter I wrote that IHM depends on and benefits from our many hundreds of members.

It is primarily the members of IHM that deliver our education program, and we all depend on each other to maintain our membership and, by doing so, maintain our Institute and our professional accreditation. To that end, I asked you for a little of your time to be part of the conversation about IHM, both the IHM brand and what IHM means to you. Not the IHM brand used as a logo on our website or letterhead – but the reputation, purpose, and values that you think about and associate with IHM. We didn’t hear from you following the last newsletter, and yet we need your input; this is your Institute and together, we are approaching the 40th anniversary of IHM. So, again, I’m calling on all IHM members, accredited or candidate, to be part of this conversation as we look forward to our 40th year in 2016. Send your thoughts through an email to either me, to IHM staff, or to a board member of your choice, answering the following slightly revised questions: - What does IHM stand for, or mean to you?

- The Board has established a vision that reads: “IHM, optimizing professional property management skills and standards – helping landlords help tenants live better lives” What do you think?

I hope you are planning on attending the next IHM Annual Educational Conference, the Power of Partnerships, in Windsor from Wednesday, April 15 to Friday, April 17, 2015. Many valuable workshops have been lined up to enhance and update your industry knowledge and awareness. As always, our educational conference provides an opportunity to have conversations in person and network with our fellow members. I hope to see you there.

Best wishes to all of you, and a very happy spring.

Kevin O’Hara, MPA, FIHM, CMM III IHM President

Join us for the 2015 Annual General Meeting Thursday, April 16, 2015 Holiday Inn & Suites Ambassador Bridge, Windsor, ON Our AGM will be held in conjunction with the 2015 Annual Educational Conference

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IHM News • Spring 2015

Feature

Why is Everyone Concerned about Mould (Mold)?

By Carola Mittag

M

oulds are permeating in nature, and mould spores are common in household and workplace dust. When spores are present in large quantities, they are a health hazard to humans, potentially causing allergic reactions and respiratory problems. The term “toxic mould” refers to moulds that produce mycotoxins (toxic chemical products produced by fungi). Exposure to high levels of mycotoxins can lead to neurological problems and in some cases death. Prolonged exposure, e.g. daily workplace exposure, can be particularly harmful.

Mould exposures have a variety of health effects depending on the individual. Exposure to mould may also cause heightened sensitivity depending on the time and nature of exposure. People at higher risk for mould allergies are people with chronic lung illnesses, often the elderly and medically compromised.

There is sufficient evidence that damp indoor environments are correlated with upper respiratory tract symptoms such as coughing and wheezing in people with asthma.

Symptoms of mould exposure can include:  Nasal and sinus congestion, runny nose  Eye irritation, such as itchy, red, watery eyes  Respiratory problems, such as wheezing and difficulty breathing, chest tightness  Cough

IHM News • Spring 2015

   

Throat irritation Skin irritation, such as a rash Headache Sneezing/ Sneezing fits

Hidden Mould After a major storm or flood one should look out for any signs of hidden mould growth, often detectable by smell, and signs of water damage on walls ceilings.

Mould can grow in many indoor places not visible to the human eye. Mould is often found behind wallpaper or paneling, above ceiling tiles, behind drywall or under carpets or carpet padding. Piping inside walls may also be a source of mould growth since they often leak, causing moisture and condensation. One must also check roofing above ceiling tiles since roofs often leak and collect water inside walls and insulation.

If one is suspicious of mould growth, investigate with caution to prevent personal exposure. Growth is fostered by moisture; after a flood or major leak, mycotoxin levels are higher in buildings even after they have dried out.

Assessment The first step in an assessment is to determine if mould is present by visually

examining the premises. If mould is growing and visible, this helps determine the level of remediation necessary.

When mould is actively growing and is visibly confirmed, sampling for specific species of mould may be necessary.

These non-intrusive methods, only detect visible and odor-causing moulds.

Sometimes more intrusive methods are needed to assess the level of mould con-

tamination. This includes moving furniture, lifting and/or removing carpets, checking behind wallpaper or paneling, checking in ventilation and duct work, opening and exposing wall cavities, etc.

Remediation The first step in solving an indoor mould problem is ALWAYS stopping the source of moisture. Mould will begin to grow on porous surfaces within 24–48 hours.

Continued onm page 4

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Next dry the area without spreading the mould dust and spores, while beginning to remove the mould growth.

A common remedy for small occurrences of mould would usually include wet cleaning with household cleaners.

Care should be taken not to spread or inhale the mould dust and spores.

Significant mould growth may require professional mould remediation to remove the affected building materials and eliminate the source of excess moisture.

Mould prevention and control In order to avoid mould from growing, do the following:

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 Clean and repair roof gutters on a regular basis so that moisture will not seep into the building

 When using air-conditioning, ensure clean and dry drip pans also making sure drain lines are not obstructed  Indoor humidity is a major problem that can lead to mould growth if not kept below 60%

 When you see any moisture or condensation, act quickly by drying wet surfaces and finding the water source

 Any exposed structural wood or wood framing should be encapsulated with an EPA approved fungicidal encapsulation coating after pre-cleaning methods have been

applied. Areas of typical concern are crawl spaces and basements.

Attic's with poor ventilation can also have spikes of high humidity throughout the year and can benefit from using an EPA approved fungicidal encapsulation coating.

In extreme cases of mould growth in buildings, it may be more cost-effective to condemn the building rather than clean the mould to safe levels. This is not the desirable solution!

Carola Mittag is CEO of Workplace Safety Group, experts in workplace health and safety. Workplace Safety Group has designed training programs specifically for the housing sector.

Email: carola@workplacesafetygroup.com ■

IHM News • Spring 2015

Legal Corner

AN ONTARIO COURT WEIGHS IN:

Employees with Childcare Needs and What NOT To Do

By Brian Gottheil Lawyer & HR Advisor Bernardi Human Resource Law LLP

O

ne of the fastest-growing issues facing employers is the need to accommodate employees with childcare and eldercare needs. In May 2014, the Federal Court of Appeal clarified employers’ obligations in a decision called Johnstone. Unfortunately, a recent Ontario decision may have muddied the waters once again.

Partridge v. Botony Dental Corporation provides a tutorial for employers on what not to do when an employee is returning from maternity leave.

First, the employer stripped her of the office manager position she had held for four years and demoted her to be a dental hygienist, despite her clear legal right to be returned to the position she held before her leave.

Next, the employer changed her hours of work in a way that it knew would interfere with her daycare arrangements. These arrangements had been in place for several years since her older child was born.

Finally, when the employee complained about these changes, the employer accused her of being insolent, insubordinate, and even harassing him! As a result, her employment was terminated, allegedly for cause.

Not surprisingly, the Ontario Superior Court of Justice concluded that the employer had breached its obligation to reinstate the employee to her same position following her maternity leave, and that there was no cause for her termination.

But the court, perhaps influenced by its distaste for Continued onm page 6

IHM News • Spring 2015

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the other bad things the employer had done, then went a step further. It concluded that the employer had also violated the employee’s human rights by interfering with her daycare arrangements. Its conclusions on that point are somewhat concerning.

In Johnstone, the Federal Court of Appeal had decided that an employer only needs to accommodate employees’ childcare needs if the employee has already made reasonable efforts to address the problem, and other solutions are not reasonably accessible. In other words, it is primarily the parent who must work out childcare arrangements.

The employer’s obligation kicks in when the parent, despite best efforts, cannot do so without accommodation in the workplace.

In this case, the employee had been asked to work until 6:00 pm instead of 5:00 pm. She lived in Barrie, a large city with multiple daycare options. Her husband was self-employed, so he probably had some flexibility in his work hours.

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Surely, with reasonable efforts, the family could have ensured their children were cared for during the one extra hour the employee was required to work.

Surely, with reasonable efforts, the family could have ensured their children were cared for during the one extra hour the employee was required to work.

Yet, although the court claimed to be applying Johnstone, it found without much analysis that the employee couldn’t find a “sustainable” childcare arrangement on her own. Therefore, the employer had an obligation to accommodate her by going back to the original work schedule, and since it breached that obligation, it was ordered to pay her $20,000.00.

The lesson for employers is to continue to take accommodation requests based on childcare and eldercare very seriously. An employer should feel free to ask the employee about his or her childcare situation, and what other care options they have explored, before jumping to the conclusion that a workplace accommodation is necessary. All the same, as this case demonstrates, there is still some uncertainty as to when accommodation is necessary, and it is better for employers to be safe than sorry. ■

IHM News • Spring 2015

Feature

Revitalization and Renewal – Union Gas Helps Reduce Energy Use and Save Money with the Power of the Sun! Submitted by Union Gas

W

indsor Essex Community Housing needed to replace the exterior of their apartment building at 2455 Rivard St, and wanted to improve the energy efficiency of the entire building at the same time. After exploring options, they decided to use a SolarWall on the two sides of the building with the most sun exposure.

The local Union Gas Account Manager, who is involved with all of the Housing Corporation’s energy-related building projects, assisted in evaluating the expected savings of this energy efficient technology.

The SolarWall Air Heating System uses the sun’s energy to partially heat a building. Capturing the heat energy created by the sun is the most efficient way to harness solar energy, and a SolarWall is more than 400% more efficient at capturing solar energy than conventional solar systems.

Specially perforated collector panels are heated by the sun’s radiation, warming the air in the space between the panels and the building wall. This solar-heated air is then drawn into the Make Up Air unit and delivered into the building.

Since the air entering the unit has already been preheated by the SolarWall – anywhere from 15-60°C above the ambient temperature on a sunny day – this solar heating significantly reduces the natural gas needed for heating the air, displacing greenhouse gases and saving money.

2014, and the customer is already experiencing reduced gas bills due to the SolarWall technology. Union Gas calculated the expected savings, and the customer has received an incentive cheque from Union Gas of $81,812 towards the cost of the project.

For more information about the Union Gas Affordable Housing Incentive Program: www.uniongas.com/affordablehousing. ■

Join the Institute of Housing Management on

Facebook and LinkedIn to participate for free in the conversations, and gain education, information awareness and access to expertise by and for our members.

Visit our website at: ihmcanada.net to gain access The project was completed in the fall of

IHM News • Spring 2015

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Member Profile

My Journey into Property Management

By Mitchell Grange, AIHM

W

hen I was a kid, I never thought about a career in the housing field.

For one, I liked sports. I wanted to be a basketball player in the NBA, or a professional pitcher in the major leagues.

Plus, my father, Greg, worked as a housing manager all over eastern Ontario for close to 30 years. In fact, he was the president of the Institute of Housing Management (IHM) from 2002 to 2008.

But, working in housing was what my dad did, not me. For most of my life, I didn't give it much thought.

In 2002, I went to Brock University in St. Catharines and majored in physical education. Although I enjoyed my studies and my experiences at Brock, I quickly realized that a career in physical education just wasn't for me.

When I graduated, I moved to Toronto to experience life in the big city. As a new grad, I become accustomed to the “temporary contract position.” I took whatever I could get, and quickly discovered there were some jobs I never wanted to do again.

However, one notable position I secured was facilities coordinator at Autodesk Inc., a company that creates 3D design, engineering and entertainment software.

Within this position, I quickly learned the ins and outs of building maintenance and management.

During my time at Autodesk, I started looking into certification with IHM. I began taking the continuing education

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courses offered at Humber, and felt completely at home. In fact, I couldn't believe how much I enjoyed them.

Soon, I came to realize that perhaps I had no choice about whether or not to get into the housing field – it was just in my blood.

I completed all courses for the IHM Property Management Certification and Accreditation from 2008-2009. Soon after, I was hired as the maintenance manager with the Kingston Municipal Non-Profit Housing Corporation - Town Homes Kingston (THK). With almost 400 apartments and townhouse units at several locations across Kingston, I learned about tenant relations, project management and capital forecasting.

In 2011, I completed the Ontario NonProfit Housing Corporation (ONPHA) Residential Tenancies Act (RTA) Certification Program, and the following year, I completed the Rent-Geared-ToIncome (RGI) Certification Program. In 2014, I received ONPHA’s Governance Online Certification, and I’m currently awaiting accreditation to be a Certified Municipal Manager through the Ontario Municipal Management Institute.

Gaining these certifications has helped me in a number of ways, including how to understand housing legislation and how a board of directors operates.

In 2014, I became the Director of Operations with THK, which means that each day I oversee the day-to-day operations of our buildings, supervise staff, plan capital projects and develop policy.

In addition, I take on the role of Acting Executive Director as needed.

Looking back over the last few years, I can't help but laugh when I think about how, at one point, I didn't want to work in the housing industry. Now, I can't imagine doing anything else. Although a challenging career, it's certainly very rewarding. I'm grateful for organizations like IHM for providing certifications and ongoing educational opportunities to new and current members. Without it —and perhaps without some of my Dad's genetics — I may not have realized where I was truly meant to be. ■

CALLING ALL PROPERTY MANAGERS… We know that a Property Manager’s job can be both challenging and interesting. How often have you come to work with your day all planned in your head only to have something unexpected come along? We are looking for some stories to share with your colleagues in the Property Management field.

If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at ihm@associationconcepts.ca

IHM News • Spring 2015

PROGRAM AT A GLANCE Wednesday, April 15th 8:30 am - 11:30 am – Pre-Conference Workshop (optional) Presentation: “Dare to Dream – See All the Possibilities” Workshop Leader: Ronna Hope Warsh, Ronna Hope Warsh Leadership Coaching and Consulting 12:00 pm - 1:30 pm – Welcome Luncheon: Sonya Mays, Senior Advisor to the Emergency Manager of Detroit, Michigan Debbie Cercone, Executive Director of Housing and Children’s Services for the City of Windsor Kevin O’Hara, President of IHM CONCURRENT EDUCATION TRACKS

BUILDING MANAGEMENT & ADMINISTRATION TRACK

BUILDING MAINTENANCE TRACK

1:45 pm - 3:15 pm – CUP/CHC: Community Partnerships

1:45 pm - 3:15 pm – WFR: Fire Safety/Fire Plans

3:30 pm - 5:00 pm – Myers Briggs

3:30 pm - 5:00 pm – Crime Prevention Through Environmental Design

5:00 pm - 6:30 pm – Meet & Greet! - Refreshments & Optional Casino (dinner on own)

Thursday, April 16th 7:30 am - 8:30 am – Light Breakfast 10:00 am - 4:00 pm – Trade Show & Refreshment Breaks CONCURRENT EDUCATION TRACKS

BUILDING MANAGEMENT & ADMINISTRATION TRACK

BUILDING MAINTENANCE TRACK

8:30 am - 10:00 am – HSC: Tenant Insurance

8:30 am - 10:00 am – Controlling Energy Use to Reduce Operation Costs

10:30 am - 12:00 pm – Credit Counselling/Financial Fitness

10:30 am - 12:00 pm – Electrical Safety Authority

12:00 pm - 1:30 pm – Lunch/Awards Ceremony CONCURRENT EDUCATION TRACKS

BUILDING MANAGEMENT & ADMINISTRATION TRACK

BUILDING MAINTENANCE TRACK

1:30 pm - 2:45 pm – Family Services: Hoarding

1:30 pm - 2:45 pm – CHC: Asset Planning/Building Conditions Audit

3:15 pm - 4:30 pm – CHC Financial Administration

3:15 pm - 4:30 pm – HSC: Elevators

4:00 pm - 5:00 pm – Annual General Meeting

6:30 pm - Midnight – Annual Dinner, Entertainment & Dancing

Friday, April 17th 8:30 am - 9:30 am – Buffet Breakfast 9:30 am - 11:00 am – Keynote Speaker David McNevin

IHM News • Spring 2015

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PRE-CONFERENCE WORKSHOP

DARE TO DREAM – SEE ALL THE POSSIBILITIES

Wednesday, April 15, 2015 • 8:30 am – 11:30 am Holiday Inn & Suites Ambassador Bridge, Windsor, ON In our jobs, we all deal with contentious and stressful situations. This workshop will give you helpful tools which empower you to navigate tensions in a more positive and productive way.

About the Speaker: Ronna Hope Warsh has 35 years’ experience in human services in a variety of leadership roles. Prior to embarking on her consulting and coaching career, she was Community Development and Health Commissioner for the City of Windsor.

She has received a Lifetime Achievement award from the Ontario Municipal Social Services Association and a Community Service Award from Community Living Windsor.

Ronna has a leadership coaching certificate from the Institute of Professional Excellence in Coaching and she passionately coaches people to move forward and attain their goals.

This highly interactive, fun, personal development workshop will help participants to: • Become more self-aware • Develop better relationships with others • Enhance problem-solving and communication skills • Find win-win solutions to difficult problems Participants will recognize the “world of possibilities” that exist in both their personal and work lives, and understand they have the ability to leverage their strengths to achieve amazing results. Practical social housing examples will be used to illustrate these skills.

Registration Form - Pre-Conference Workshop: Dare to Dream - See All the Possibilities, April 15, 2015 Name: Facility/Company Email:

Phone:

Registration Fee – $150.00 plus $19.50 HST = $169.50 Enclosed is a cheque for $ Charge my: ❍ VISA

(payable to Institute of Housing Management)

❍ MasterCard

Card # Cardholder’s Name (please print) Signature

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HST # 13021 6567 RT0001

Please Email or Fax to:

Institute of Housing Management

❍ Amex Expiry Date

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2800 14th Avenue, Suite 210 Markham, Ontario L3R 0E4 Tel: 416-493-7382 / 1-866-212-4377 Fax: 416-491-1670 Email: ihm@associationconcepts.ca

IHM News • Spring 2015

2015

ANNUAL

E D U C AT I O N A L

CONFERENCE

POWER OF PARTNERSHIPS

I NSTITUTE OF HOUSING MANAG E M E NT

April 15 - 17, 2015 • Holiday Inn & Suites Ambassador Bridge, Windsor Ontario

REGISTRATION FORM Name Company Mailing Address City

Prov.

Phone

Postal Code

Fax

Email

Pre-Conference Workshop (Separate Registration Required) | | Wednesday, April 15th - “Dare to Dream – See All the Possibilities ” Full Conference Registrations

Early Bird Fee

Regular Fee

On or Before March 27, 2015

After March 27, 2015

N/A

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Total

$150

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(includes for the three days/night: keynote speaker(s), concurrent sessions, breakfast, lunch, refreshment breaks, tradeshow and banquet on Thursday night)

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| Member(s)

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$425

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$475

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| Non-Members(s)

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$475

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$525

| $

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One-Day Registrations (includes breakfast, lunch, refreshment breaks, meet & greet on Wednesday; breakfast, lunch, refreshment breaks, tradeshow and banquet on Thursday) | | Member(s) - Wednesday, April 15th (includes Meet & Greet) | | $250 $275

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| Member(s) - Thursday, April 16th (includes Banquet)

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$250

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$275

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| Member(s) - Friday, April 17th (includes Breakfast)

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$75

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$100

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| Non-Member(s) - Wednesday, April 15th (includes Meet & Greet)

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$300

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$325

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| Non-Member(s) - Thursday, April 16th (includes Banquet)

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$300

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$325

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| Non-Member(s) - Friday, April 11th (includes Breakfast)

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$100

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$125

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$50

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Additional Event Ticket |

| Thursday, April 16th - Annual Dinner, Entertainment and Dancing

Hotel Accommodation

2015 Cancellation Policy: Cancellations with full refunds accepted up until March 9, 2015, after which a $75.00 +HST fee will apply.

Holiday Inn & Suites, Ambassador Bridge 1855 Huron Church Road, Windsor Ontario

GROUP RATES ARE AVAILABLE – Purchase 5 full conference registrations and receive the 6th for free.

For reservations call 1-519-966-1200 or Toll-Free 1-800-465-4329 Be sure to mention you are attending the IHM Conference or Block Code: IHC Special Rate: $125.00 single/double Reservations must be made by March 27th, 2015 to guarantee rate.

Availability subject to change at any time.

Please return this completed form with registration fees to: Institute of Housing Management 2800 14th Avenue, Suite 210 Markham, Ontario L3R 0E4 Phone: (416) 493-7382 | TF: 1-866-212-4377 Fax: (416) 491-1670 E-mail: ihm@associationconcepts.ca OR REGISTER ONLINE AT: www.ihm-canada.com

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Subtotal

$

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Plus 13% HST

$

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TOTAL

$

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Method of Payment: Make cheque payable to IHM or charge to: ❍ MasterCard Name as it appears on card (Please Print Ful Name)

HST# 13021 6567 RT0001

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Card Number

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Exp. Date

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Signature

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Cheque:

❍ Visa ❍ American Express

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❍ Company ❍ Personal

| Payment must be received with your registration.

Please sign below if you DO NOT wish to have your contact information, as provided above, included in the on-site program. Full name, address, phone, fax and email will be printed in a roster format to be presented to all registered delegates attending the IHM annual conference to be held April 15-17, 2015.

This information will not be used for any other purpose by the IHM. Signature

IHM News • Spring 2015

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Building Maintenance for Property Managers Sign Up Today for IHM's Annual In-Class Course!

IHM is pleased to announce that the Building Maintenance for Property Managers Course (one of the four core courses within the Institute's Certificate In Property Management program) will be offered in an in-class format.

Registration Includes:

IHM students are encouraged to take advantage of this unique opportunity for an in-class learning environment outside of a community college.

The course will be offered in a rigorous five day format during the IHM’s conference. This class will begin on Monday, April 13th to Friday, April 17th, 2015. It will be held at the Holiday Inn & Suites Ambassador Bridge, Windsor, Ontario.

The purpose of this course is to provide an understanding of maintenance management services, for those involved in the property management sector or a related field. It will give a general overview of management systems, such as the principles of residential construction, building science(s), specification writing, management's responsibility for the management of life safety systems, contract management, and the impact of the Construction Lien Act. A certificate of completion will be awarded to all attendees upon successful completion of the course. The final exam will be written onsite at the end of the course and students will be notified of their final mark within three weeks.

Building Maintenance for Property Managers Monday, April 13th to Friday, April 17th, 2015 SPACE IS LIMITED - Last Day to Register is Monday, March 27th, 2015. No cancellation will be accepted after Monday March 30th, 2015.

Note: Students will be required to read certain chapters from the course manual and complete the chapter reviews for those chosen chapters prior to the course, so strict adherence to published registration deadlines will be observed.

To register, please complete the following or register online at www.ihm-canada.com Name:

❍ Member

❍ Non-Member

Course manual, handouts, breakfast, lunch, coffee breaks, plus Conference Awards Luncheon on April 16th.

New non-members who complete the course will receive a one-time complimentary Candidate Membership until December 31st, 2015.

For a list of benefits of membership with IHM please visit the website at www.ihmcanada.com

Holiday Inn & Suites, Ambassador Bridge, Windsor Ontario 1855 Huron Church Road, Windsor Ontario For reservations call 1-519-966-1200 or Toll-Free 1-800-465-4329 Be sure to mention you are attending the IHM Conference or Block Code: IHC Special Rate: $125.00 single/double

Organization:

Reservations must be made by March 27th, 2015 to guarantee rate. Availability subject to change at any time.

Address: City:

Prov:

Phone:

Email:

Method of Payment

Registration Fees: Fee

HST

Total

Member

$625.00

$81.25 = $706.25

Non-Member

$725.00

$94.25 = $819.25

Total Due: $ HST # 13021 6567 RT0001

Postal Code:

❍ Cheque

❍ Visa

Card Number:

❍ M/C

❍ Amex Exp:

/

Signature: Printed Name:

Institute of Housing Management, 2800 14th Avenue, Suite 210, Markham, Ontario L3R 0E4 Tel: (416) 493-7382 Ext 255 | Toll Free: (866) 212-4377 | Fax: (416) 491-1670 | email: ihm@associationconcepts.ca

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IHM News • Spring 2015

Education

Congratulations to IHM’s New Accredited Members: Darlene Curran, AIHM Bob Gillespie, AIHM Brian Kinaschuk, AIHM

Claudia Kartick, AIHM Grant Linnell, AIHM

Congratulations to IHM’s New Candidate Members: Robert Grace Andrea Jones Antoaneta Lungu Lila Mariage John Mourtopalas Yen Nguyen Nicole Shelke

Leo Apostol Michael Bouchard Denise Bryan Phil Carvalho Brianne Chard Diana Figueiredo Nicholas Gavey

Congratulations to IHM/OMMI Members Awarded the “IHM Professional” Enhancement with their CMM: Jacqueline Quinn, CMM III

Susan Bowness, CMM III

IHM Certificate in Property Management & Course Completions Building Maintenance for Property Managers

Human Relations for Property Managers

Tamie Beasley Tammy Marquis Craig Rennick Chelvi Subatharan

Lindsay Carroll Bethann Corfe Marco Dias Ben Lemel Chris Leung Etleva Mullaj Darlene Pisuena-Ray Krista Scott Wendy Singh Samer Taleb

Strategic and Financial Planning for Property Managers Etleva Mullaj

Property & Building Administration Cshandrika Bryan Stacey Radford Virancis Rulona

Congratulations to IHM’s Program Completion Students Grant Linnell

Melissa Sheflin

IHM News • Spring 2015

Liisa Taskila

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2014-2015 Board of Directors DIRECTORS

www.ihm-canada.com EXECUTIVE President Kevin O'Hara, MPA, FIHM, CMM III Supervisor, Area Operations Waterloo Region Housing 235 King Street East, 6th Floor Kitchener, ON Canada N2G 4N5 Tel: 519-575-4800 Ext. 1218 Fax: 519-893-8447 Email: kohara@regionofwaterloo.ca Vice President Jim Mellor, AIHM Windsor Essex Community Housing Corporation 15 Talbot Street North Essex, ON N8M 1A5 Tel: 519-776-4631 Fax: 519-776-5510 Email: jmellor@wechc.com

IHM OFFICE:

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Conference Committee Member Lynn Alexander, AIHM Region of Durham Housing Services P.O.Box 623 Whitby, ON L1N 6A3 Tel: 905-666-6222 Fax: 905-666-6225 Email: Lynn.alexander@durham.ca

Past President/Education Committee Member Deborah Filice, B.A., R.S.S.W., FIHM, Marketing/Membership Co-Chair CMM III Kris Boyce, AIHM Director/Housing Services Greenwin Inc. Public Health, Safety & Social Services 19 Lesmill Road 220 Colborne Street (Office) Toronto, Ontario, M3B 2T3 P. O. Box 845, Tel: 416-322-4006 Brantford, ON N3T 5R7 Fax: 416-544-4895 Tel: 519-759-3330, Ext. 6241 E-mail: kboyce@greenwin.ca Fax: 519-759-5796 Email: DeborahFilice@brantford.ca Education Committee Member Ed Cipriani, AIHM, MAATO Treasurer Region of Halton Harry Popiluk, FIHM (R) 1151 Bronto Road 5092 Hartwood Avenue Stoney Creek, ON Beamsville, ON L0R 1B5 Tel: 905-825-6000 Ext. 7355 Tel: 289-929-9543 Fax: 905-825-8274 Email: hpopiluk@gmail.com Email: ecpm@skyline.net

Carolyne Vigon, Operations Manager Laura Fairley, Education Coordinator

Education Chair Phil Eram, B.Sc., AIHM Precision Property Management Inc. 22 Goodmark Place, Suite 22 Toronto, ON M9W 6R2 Tel: 416-675-2223 Fax: 416-675-0170 Email: pgsd@cogeco.ca

Conference Committee Member Deborah Parker, AIHM Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: 416-487-5281 Ext. 209 Fax: 416-487-5570 Email: parkerd@girlguides.ca

Marketing/Membership Co-Chair Mitchell Grange, AIHM Town Homes Kingston 37 Cassidy Street, Suite 222 Kingston, ON K7K 7B3 Tel: 613-542-0443 Fax: 613-542-6305 Email: mgrange@thk.ca

CANDIDATE REPS Communications Co-Chair Francesca Filice, B.A., IHM(C) Hamilton East Kiwanis Non-Profit Homes Inc. 281 Queenston Road Hamilton, ON L8K 1G9 Tel: 905-545-4654 Ext. 233 Fax: 905-545-4884 Email: Francesca.Filice@Kiwanishomes.ca

Communications Co-Chair Kathy Harris, AIHM, CMIII Project Manager Facilities Design & Development Asset Management Regional Municipality of Halton 1151 Bronte Road Oakville, ON L6M 3L1 Ph: 905-825-6000 Ext. 7507 Fax: 905-825-3879

Education Committee Member Lana Nwaokoro Community First Developments Inc. 2171 Avenue Rd., Suite 303 Toronto, Ontario M5M 4B4 Tel: 905-507-8939 Email: swetlana.nwaokoro@hotmail.com

2800 14th Avenue, Suite 210, Markham, Ontario L3R 0E4 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@associationconcepts.ca

IHM News • Spring 2015