Volume 84, Summer 2022
ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS
Highlights of the IHM 2022 Annual Educational Conference
Inside President’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Flat Roof and Roof Anchor Inspections . . . . . . . . . . . . . . . . . . . . . . .8
Highlights of the 2022 IHM Annual Educational Conference . . . . . 4
IHM Course Completions in Property Management . . . . . . . . . . . 14
Understanding Laundry Agreement Options . . . . . . . . . . . . . . . . . . 9
IHM Mentorship Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
New Housing Plan for Dunnville . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Cyber Security in the Housing Sector . . . . . . . . . . . . . . . . . . . . . . . .16
Change in OSAP eligibility allows more learners to access Humber College’s Property Management program . . . . . . . . . . . . . . . . . . . . .9
2021-2022 IHM Board of Directors . . . . . . . . . . . . . . . . . . . . . . . . . 14 IHM Corporate Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
P r e s i d e n t ’s M e s s a g e Hello IHM Members As we all know, IHM is the Organization for Education and we have advised members over the past years of the leaps and bounds we have taken with offering our courses through a wide range of avenues to make them available to students. In this regard, it’s important to share this message with all the members about our program at Humber College. Our program has been approved as a Micro Credential program at the college. It is another huge step forward. The following article was authored by Deborah Filice, our Education Director. Our special thanks to Deborah for the hard work in accomplishing this – we are pleased to share this information with our members. Jimmy Mellor, FIHM IHM President
Micro Credential Program How was IHM created? In the 1940s, large-scale public housing development necessitated the need for an accepted accrediting body for professional housing management in the Province of Ontario. Working with housing representatives from the Provincial Government and the Ministry of Colleges and Universities, the IHM steering committee's efforts led to the creation of the Institute of Housing Management – Canada (IHM). As a member organization, IHM introduced an accreditation program for property management professionals working in the private and public housing sector. One of the organization's first goals was to develop a comprehensive learning program to enhance student knowledge and skills acquisition while building on the competencies and characteristics employers were seeking at that time and today. The partnership between Humber College and the IHM provided the exposure needed to reach a broader student body while encouraging program graduates to seek accreditation upon completion of their education component. In addition, the rental sector continues to be a growth industry, and the continuing investment in the IHM minicredential education program represents an investment in human capital and human resource development while providing well-trained and industry-ready property management professionals.
IHM Program graduates have commented • “The provision of safe and healthy communities, the building of relationships, and the development of knowledge have been a driving force in pursuing additional knowledge and skills through the IHM Property Management program.” • “I am looking forward to using my acquired skills to advance my career in Property Management.”
A focus on learning IHM recognizes that financial hardship may present a direct barrier to accessing formal education for some students wanting to achieve their career goals, and we are pleased that students can now apply for financial assistance through the Ontario Student Assistance Program (OSAP). This financial aid can assist with the cost of tuition, a laptop, living expenses, and childcare so that students can focus on their learning.
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The benefits of the IHM micro-credential program In the competitive domain of property management, we believe that employers are seeking staff committed to continuous learning and implementing current best practices. Therefore, each of the IHM 5 core courses is taught by instructors who have worked and volunteered in the housing sector for many years, and these instructors bring this first-hand knowledge to the classroom. In addition, many participate in network groups where current sector challenges and opportunities are discussed and shared with students to complement the learning experience. The IHM wants to support all students seeking a career in property management and is pleased that its education program is now eligible as a micro-credential opportunity, where students are now eligible for financial assistance. The courses have been shortened to ten weeks, available each semester, and provided in a blend of synchronous and asynchronous online learning platforms. Deborah Filice, MEd, FIHM, CIHCM, CMMIII, RSSW IHM Education Director and Board Member
UPCOMING IHM EVENT
Creating a Safe, Inviting and Economical Laundry Facility August 17, 2022 | 12:00 - 1:00 PM (EST) via Zoom Moderator: Jim Mellor, FIM
Thank you to our Event Sponsor
Presenter: Jeff Gilpin, President of River Rock Laundry Inc.
REGISTER HERE
All Chat Room and Webinar recordings are available in the Members’ Only section of the IHM website - ihmcanada.net
Visit our website’s Events Page for information and updates on all IHM Events
IHM News • Summer 2022
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Highlights of the 2022 IHM Annual Educational Conference of how his city has coped during the pandemic and how excited he is to see some indication the worst is now behind us.
After two years in a lockdown IHM was very excited to welcome members back to an in-person conference. The conference was held at the Doubletree Hotel and Conference Centre in Niagara Falls, Ontario.
It was a success from beginning to end, and it all started on…. Doug Levitt of Horlick Levitt DiLella.
Wednesday, May 27th with the 3rd Annual Golf Tournament. The tournament took place at the Whirlpool Golf Course. Golfers came prepared to play and were dressed in layers to brave the cold; one golfer was even wearing a parka, hat and mitts. There was a break in the bitter weather where all golfers enjoyed a brief break of bright warm sunshine. All in all, a good time was had by everyone. The conference continued on Thursday, May 28th with the pre-conference session. IHM was pleased to welcome back Doug Levitt of Horlick Levitt DiLella. Doug’s session is always informative and a huge attraction for the conference. The Pre-Conference workshop focussed on “Afraid of change? Don’t be! Changes in the Residential Tenancies Act and Landlord Tenant Board.” Doug presented a full 3-hour seminar providing details on these changes and members were not disappointed in his wealth of knowledge when it comes to residential housing.
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The official opening….
The delegates enjoyed a delicious lunch and special desert sponsored by Coinamatic. The Annual General meeting was held while members enjoyed their desert and coffee. The tradeshow was open to delegates prior to the luncheon and throughout the afternoon.
The conference officially kicked off with the launch of the trade show prior to the opening luncheon on Thursday. President, Jimmy Mellor, welcomed delegates to the in-person conference and thanked everyone for their support. After two years of Covid restrictions it was very welcoming to have members from across the province in attendance. We were honoured to have Mayor Jim Diodati, City of Niagara provide his welcoming remarks. Mayor Diodati spoke
The afternoon sessions began with another presentation by Doug Levitt on “Ramps, Entrances and Signage, Are your buildings AODA compliance”. This was followed with an afternoon coffee break on the tradeshow floor. Delegates then had the option of attending one of two concurrent sessions – “Technology Advancements in Property Management” or “Board Governance at its best! Strengthening Your Leadership”.
Attendee’s Opening Lunch
Delegates at one of the Educational Sessions
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2022 Conference Highlights Cont’d.
Attendees enjoy the Wine and Cheese Reception
The day concluded with a wine and cheese reception on the tradeshow floor where members chatted with exhibitors and reconnected with old friends. The Friday program offered more concurrent educational sessions. Delegates again had the option of participating in the session “Staying Safe in your Golden Years” or “Waste Reduction”. After the morning break delegates moved on to “So Complicated – RGI Simplified” or “Year 2030, 40, 50 - Will your corporation be sustainable”. The closing lunch and award presentations was a time to celebrate some of our successes. With many members in attendance who qualified for their Service pins, the following members were called up to be acknowledged…. 5 YEAR SERVICE PIN Lindsay Brandley, AIHM(C) Gerry Butineau, AIHM Jane Kuchma, AIHM
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Lana Litke, AIHM Tammy Marquis, AIHM Peter McQuinn Kiya Morphy, AIHM Wendy Swoffer, AIHM Mary Tullo, AIHM Kiya Morphy, in addition to her service pin, was recognized for receiving her AIHM accreditation and she was presented with her pin and portfolio. 10 YEAR SERVICE PIN Tricia Fiest, AIHM Kala Flannery, AIHM(C) Melanie Elmquist, AIHM(C)
Francesca Filice, AIHM Lynne Johnson, AIHM Karen Maki, AIHM Mark Poste Candidate 15 YEAR SERVICE PIN Alain Lacelle Michelle Shears, AIHM 20 YEAR SERVICE PIN Lynn Alexander, FIHM Deborah Parker, AIHM 25 YEAR SERVICE PIN Deborah Filice, FIHM Philip Eram, FIHM Jimmy Mellor, FIHM 30 YEAR SERVICE PIN Kevin O’Hara, FIHM Kevin O’Hara presented a token of appreciation and a special thank you to Conference Committee members Lynn Alexander, FIHM, Deborah Filice, FIHM and Jimmy Mellor, FIHM for
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2022 Conference Highlights Cont’d. their hard work in the planning and execution of this outstanding conference.
der, FIHM and Ed Cipriani, FIHM were honoured with this special recognition.
Recognition was given to the Distance Learning instructors in attendance… • Deborah Filice, FIHM • Lynn Alexander, AIHM • Jimmy Mellor, FIHM • Michele Shears, AIHM • Pamela Tomio, AIHM
A number of other Fellows in attendance were presented with special plaques that had not been presented previously. Deborah Filice, Philip Eram, Jimmy Mellor, Kevin McCann and Kevin O’Hara were the recipients of these plaques.
Our college instructors were asked to stand and be recognized for their dedication and hard work for instructing our students online at Humber, Conestoga and George Brown College.
The afternoon and lunch ended with our closing speaker. Kevin O’Hara, FIHM is well-known to all members and his dynamic presentation “The More Things Change” hit home with delegates. His very powerful message helped everyone learn how to inspire leadership and impact others.
• • • •
Ed Cipriani, FIHM Deborah Filice, FIHM Francesca Filice, AIHM Kevin O’Hara, FIHM
The awards presentations concluded with the recognition of two very special
IHM News • Summer 2022
New Fellows plaques were presented for the first time.
volunteers being awarded the FIHM designation. The FIHM designation is the highest honour IHM bestows on members who have contributed for many years beyond the reasonable expectations of a volunteer. Lynn Alexan-
Lots of networking….. The days were busy but the evenings were left free so delegates could enjoy
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2022 Conference Highlights Cont’d. the many events and great restaurants Niagara Falls had to offer.
our return to an in-person conference. We look to welcoming members back again in 2023. u
Thanks to sponsors, delegates, speakers and exhibitors for their participation in
A special thank you to our sponsors. Without the support of these companies, the IHM Annual Education Conference would not be possible.
Taking in the Tradeshow exhibits... EMERALD SPONSOR:
GOLD SPONSORS:
SILVER SPONSORS:
BRONZE SPONSORS:
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REGISTER NOW FOR THIS 5-DAY IN-CLASS COURSE!
Strategic & Financial Planning for Property Managers Cost: $750.00 (plus HST)
September 12-16, 2022
Fees Include: Course manual, handouts, breakfast, lunch and coffee breaks
Monday - Thursday: 9:00 a.m. to 4:30 p.m. Friday: 9:00 a.m. to 12:00 p.m.
IHM Office / 2800 14th Avenue, Suite 210, Markham, ON
Register for the course today and receive complimentary membership until December 31, 2023.
IHM is pleased to announce that the Strategic & Financial Planning Course (one of the five core courses within the Institute’s Certificate In Property Management program) will be offered in a 5-day in-class format. IHM students are encouraged to take advantage of this opportunity for an in-class learning environment outside of a community college.
Sign-up online at www.ihmcanada.net or contact Beth McKenzie, at 416-4937382 ext 144 for further details.
The course will be offered in a rigorous five-day format at the IHM office in Markham, ON. The final exam will be written onsite at the end of the course and students will be notified of their final mark within two weeks of the course.
For a list of benefits of membership with IHM please visit the website at: www.ihmcanada.net
Nearby Hotel Accommodations:
Course Outline This course is designed to provide a complete review of the accounting process and principles, the managerial use of accounting and financial statements and their analysis, and budget preparation procedures for property managers. In addition, the techniques and approaches for establishing and organizing objectives and implementing strategies will be discussed. NOTE: IHM will courier the course manual in advance. Students will be required to read and complete certain chapters from the manual prior to the course, so strict adherence to published registration deadlines will be observed.
For quick and easy response and to guarantee your place in the course, register online using a credit card at: https://ihmcanada.net/course-registration/8/strategic-and-financial-planning-for-property-managers
REGISTRATION FORM FOR CHEQUE PAYMENT ONLY No refunds will be provided after Friday, September 2, 2022.
FEE: $
+ 13% HST $
= $
Homewood Suites by Hilton Toronto/ Markham 50 Bodrington Court, Markham, ON L6G 0A9 MAKE RESERVATION ONLINE Institute of Housing Management, One Click Link below: https://secure3.hilton.com/en_US/hw/ reservation/book.htm?ctyhocn=YYZHWHW&corporateCode=0003019121 Room Rate Includes the following: • Daily complimentary Hot Breakfast Buffet: Monday-Friday: 6:00AM9:00AM • Evening Socials (Light Dinner) on Wednesdays from 5:00PM-7:00PM • Overnight Parking with Electric Charging Stations • Complimentary WIFI
Name Organization: Address:
City:
Phone:
Prov:
Postal Code:
Email:
Allergies/Dietary Restrictions: Cheques payable to: Institute of Housing Management, 2800 14th Avenue, Suite 210, Markham, Ontario L3R 0E4 Tel: (416) 493-7382 | Toll Free: (866) 212-4377 | Fax: (416) 491-1670 | email: info@ihmcanada.net
All core courses are also available through distance learning. Visit ihmcanada.net for further details.
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Understanding Laundry Agreement Options By Jeff Gilpin, President River Rock Laundry
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our laundry facility is an important building amenity that can increase your property’s value and desirability for residents and prospective renters. Running a successful laundry operation takes a considerable amount of time, effort, and money. You must purchase, maintain, and repair the equipment, manage resident satisfaction, and collect and process the revenue. That’s after ensuring the room itself has no building code deficiencies and is clean and bright for your residents to feel safe and welcome.
tually endless, as is the potential confusion about which may be right for you. If you are managing co-operative housing, affordable/subsidized housing, or a
future growth in revenue, for example from vending rate increases, temperature and soil level pricing, and dryer “top-up”. You can also offer free or subsidized laundry as an incentive to attract
Outsourcing to a laundry service professional can be advantageous, but there are many options available. Which one is right for you?
Full-Service package In a full-service scenario, the laundry provider will supply and service the equipment, collect and process the revenue, interact directly with residents about issues and refunds, and provide the landlord with a share of the revenue (tax-exempt). This is the best choice if laundry is not a high priority for you or you’d prefer to be completely hands-off. There are several payment arrangements available in a full-service agreement; percent, flat, percent with a minimum compensation, flat or percent (whichever is greater), percent in excess, sliding scale… the possibilities are vir-
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Outsourcing to a laundry service professional can be advantageous, but there are many options available. condominium, our recommended payment arrangement is where you receive 100% of the revenue over a prescribed amount paid to the laundry provider to cover their operational costs, much like a service fee. This approach is very easy to understand how you are getting paid and as the landlord, you will receive all
new renters, a reward for loyal residents, or as a tool to combat bed bugs without eroding the provider’s ability to service the equipment appropriately.
Equipment Rental If you prefer to handle the money but want to outsource everything else, a
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laundry equipment rental may be right for you. In a rental arrangement, the landlord rents the laundry equipment from the service provider by paying a monthly rental fee plus applicable tax. Maintenance and repairs are included; however, the landlord is responsible for collecting and processing the revenue and handling resident refunds.
Service only If you are prepared to make a capital investment and purchase the laundry equipment, you will likely still need support when the equipment malfunctions. Depending on the number of machines or locations you manage, you may want
to consider a service agreement where you pay an all-in monthly fee for parts and labour, or you may want to have a company you trust that you can call when you need them. In this case, you would pay for time and materials for each service call. Which option is right for you? Ultimately, it comes down to where you want to spend your time, money, and energy. How much time is your laundry facility taking away from managing your core business? Engaging a laundry services professional allows you to enjoy the savings and benefits of new equipment and fast service with no capital in-
vestment and without having to become a laundry expert for your property. Contact River Rock Laundry for a free consultation or quote. Jeff Gilpin is the President of River Rock Laundry, a proudly Canadian provider of vended laundry equipment and service to the multi-residential housing industry in Ontario. Prior to founding River Rock in 2018, Jeff spent the previous two decades in various business development and operations roles within the industry, where he honed his consultation skills to help owners and managers of apartments, condominiums, co-operatives, non-profit housing, and educational institutions provide superior experiences for their residents. u
UPCOMING IHM EVENT
Tenant Engagement in Environmental Issues September 14, 2022 | 12:00 - 1:00 PM (EST) via Zoom Moderator: Jim Mellor, FIM
Thank you to our Event Sponsor
Presenter: Kevin McCann, FIHM
REGISTER HERE
All Chat Room and Webinar recordings are available in the Members’ Only section of the IHM website - ihmcanada.net
Visit our website’s Events Page for information and updates on all IHM Events
IHM News • Summer 2022
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New Housing Plan for Dunnville By Matt Bowen, Chief Executive Officer Halidimand Norfold Housing
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ver the course of the next 20 years, the Haldimand-Norfolk Housing Corporation will be selling 41 single-family and semi-detached legacy rent-geared-to-income homes in Dunnville. The first and most important thing to know about the plan is that “Absolutely no tenants are being removed, evicted, or will be forced into homelessness as a result of the sale of the identified homes,” stated Matt Bowen, Chief Executive Officer of the housing corporation.
The reason why the sale process is expected to take two decades is because the housing corporation is following a specific set of principles in a prescribed order to determine which units go up for sale and when this will happen. The first units being sold are those that are currently vacant. Three of these houses have been purchased by True Experience, and are being renovated for a new co-living program that True Experience executive director Sandie Heirwegh described as “a step between congregate living and independent living.” The next units to be sold will be the ones that are chronically vacant. Bowen said there are several reasons these homes have been selected, such as being in a poor location or being unsuitable for a tenant’s needs or unit condition. This stage will also include the sale of units that have a market value that is above the current median sale price, or need repairs that are anticipated to cost more than $25,000.
IHM News • Summer 2022
Following that will be “Units in which tenants have been identified as being ‘over-housed,’ and will be relocated to units that meet the current service manager’s occupancy standards,” Bowen said. The final stage of units will be those that require so many repairs that tenants can’t live there, due to health and safety concerns. Bowen said the homes being sold are all older; 25 of the 41 units were built almost 70 years ago, and the remaining ones were built almost 50 years ago. “(The housing corporation’s) strategy is focused on the development of new, environmentally and fiscally sustainable, accessible, mixed-income communities,” Bowen said, noting that this modernization process is happening in multiple municipalities across Ontario. Ultimately, the purpose of the housing corporation’s Regeneration Master Plan is to shift the corporation “from the traditional social housing model to a modernized affordable housing model that addresses the needs of the local communities across the entire housing continuum.” Bowen said having mixed-income communities, as opposed to concentrated poverty environments, has social benefits for residents, including better quality housing, better access to services and amenities and safer neighbourhoods.
To that end, the housing corporation is planning a new development in Dunnville, which Bowen said will net more affordable housing units. Rather than being completely rent-geared-to-income units, the building will be composed of a mix of units; those with the rent rates geared to a tenant’s specific income, those that are designated to be affordable housing, and those at standard market rent rates. There will also be some commercial spaces in the building. Bowen said there isn’t yet a specific completion date for the new building. “We are working through the approval and design process closely with the county and other stakeholders,” Bowen said. However, there will be a time gap between when the existing units are sold and when people will be able to move into the new housing, “as it requires indepth planning and time to build new housing.” The housing corporation has set up an investment reserve account specifically for Haldimand, so the proceeds from the sale of the Dunnville units “will be used — with council approval — for the development of new housing in Haldimand County,” Bowen said. For more information about the housing corporation and the services it provides, visit https://hnhousing.org/. u
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Change in OSAP eligibility allows more learners to access Humber College’s Property Management program By Chris Clay
H
umber College offers education and training for those aspiring to manage and operate publicly and privately-owned residential and institutional buildings through its Property Management program. This specialized program is now eligible for Ontario Student Assistance Program (OSAP) funding. This change in OSAP eligibility makes this career path more accessible as OSAP funding can help with the cost of tuition, equipment, living expenses and even childcare if needed. "Humber has a long-time focus on supporting our students to success and, through this initiative, the province is providing more financial support to non-traditional students looking to rapidly upskill and reskill for the in-demand jobs of today and tomorrow," said Wanda Buote, dean of Education and Training Solutions, Humber College. The program is accredited by the Institute of Housing Management (IHM), an organization that provides property management education and a professional accreditation program. Deborah Filice, education director with IHM and an instructor at Humber, feels the change in OSAP eligibility has opened a new avenue of support for those who want to become property managers. She’s seeing a variety of individuals enrolling in the program – from recent high
IHM News • Summer 2022
school graduates to those already working as property managers for years who want to upgrade their skills. Real estate investors interested in knowing best practices for managing their properties are another group finding value in the program, she said.
“By taking the courses, learners are attaining the skills needed to be well-educated property management professionals.” Humber student Danica Cvetkov is working towards her Property Management certificate and feels the program now being eligible for OSAP would be a benefit for prospective students. “Nowadays, many people want to change their career path and often do not because of the financial cost,” said Cvetkov. “This now gives an opportunity and opens the doors to possibilities.” Humber’s program includes five stackable micro-credentials and one elective. Once complete, learners will receive their Property Management certificate. Each of the core courses is taught by instructors who have managed or worked in the housing sector for decades and they bring firsthand knowledge to the classroom. Filice, for example, started in the industry in the 1980s before retiring in 2019 as the CEO of Haldimand Norfolk Housing.
The courses are 10 weeks in length, are available each semester and are taught in a blend of synchronous and asynchronous online learning platforms. Students will learn about current industry legislation, insurance requirements, asset management, preventive maintenance, human relations, tenancy law and strategic and financial planning, among many other important aspects of the job. “By taking the courses, learners are attaining the skills needed to be well-educated property management professionals,” said Filice. Filice sees property management as a growth sector and said there’s an increasing need for accredited property managers. The certificate qualifies graduates to become a candidate of IHM and is the first step toward achieving the Accredited Member of the Institute of Housing Management designation. Filice added that many employers are seeking college-trained individuals to work as property managers and stressed the value of the skills that will be learned as part of Humber’s program. Those interested in learning more can visit the Property Management program website. Chris Clay (he/him) Writer and Content Specialist Government Relations, Marketing and Communications, Humber College Institute of Technology and Advanced Learning u
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Flat Roof and Roof Anchor Inspections By Kevin McCann, FIHM Flat Roofs As part of an effective preventive maintenance program, property managers should ensure that flat roofs are inspected at least twice a year and conduct maintenance on their roofs as required. An inspection in the spring will identify any damage that occurred over the winter months, and an inspection in the fall will ensure the roof is ready for harsh winter conditions. When conducting inspections, take a plan of the roof with you and note any irregular conditions on the plan itself. Taking pictures can be helpful as well. The results of previous inspections can be used to determine the extent and rate of deterioration since the last inspection. If severe weather conditions have occurred, it is prudent to check the roof immediately afterward to ensure that no damage has taken place. If any potential issues are identified such as blistering, cracks, ponding, buckling of the membrane, damaged flashing, etc., they should be noted, and qualified consultants/contractors engaged to deal with the problems. Maximizing the life expectancy of the roof, saves money, avoids direct/indirect damage to other parts of the building interior and ensures that the tenants/members are not inconvenienced. Roof inspections should be conducted by knowledgeable employees or contractors/consultants. By conducting regular roofing inspections and maintenance as required, it is possible for a roof to last well past its normal life expectancy.
should not be conducted in high winds or inclement weather. Unless the roof has a parapet or guardrail at least 1070 mm (42 inches) high, the Occupational Health and Safety Act requires that staff/contractors do not get closer to the edge than two metres (six feet, six inches).
Roof anchors Roof anchors are used as a tie off point for contractors who may need them to conduct activities such as window washing, wall repairs, etc. While many taller buildings have roof anchors (sometimes called fall protection anchor points), not all of them do. Where roof anchors are installed, their ongoing functionality, integrity and safety must be confirmed through a series of inspections and tests followed by a comprehensive report listing remedial action(s), should they be required.
According to the Canadian Centre for Occupational Health and Safety (CCOHS) and CSA Z91-17 section 8.2.3.3, permanent anchors should be visually inspected by a competent person at least once a year or according to the manufacturer's instructions - whichever is less. In addition, all adhesive and expansion type anchors must be load tested at least once every five years. Some building managers test a portion of the roof anchors every year so that over the course of five years, all anchors are tested. It is best to make arrangements with a firm that specializes in roof anchor inspection and testing to identify the type of roof anchors that you have installed and to schedule the required services. A record must be kept of all inspections, and the inspection certificate must be signed and sealed by the person doing the inspection. For convenience, it is recommended to schedule the roof anchor inspection at the same time as either the regular spring or fall roof inspection. A copy of the inspection certificate and a layout of the roof anchors should be posted by the access door to the roof for the convenience of contractors who may need to use the anchor system. Contractors can refuse to use the roof anchors if they have not been inspected, tested and maintained according to regulatory requirements. All records of inspections, testing and repairs/modifications including the date, name, and signature of the person who did the inspection, test or modification and details of any modifications or repairs made to the anchor point must be kept on site. u
For safety reasons, roof inspections
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Education
IHM Course Completions in Property Management Property & Building Administration
Tenancy Law Gilbert Barbadillo
Carleigh Bartell
Sarah DeGagne
Stephanie Matthews
Mark Kellyman
Carlos Ramirez
Theodoros Lanis
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Jessica Xue
Strategic and Financial Planning for Property Managers
u u u
Jessica Xue u u u
Building Maintenance for Property Managers
Welcome to IHM’s Newest Accredited Members
Melissa Carriere
Daniela Douglas, AIHM
Marilyn Dos Santos
Richard Persaud, AIHM
Ryan O'Hearn
Lynn Alexander FIHM
Andrew Stewart
Ed Cipriani, FIHM
Do You Qualify For CMM Accreditation? The Certified Municipal Manager (CMM) Accreditation program recognizes management capabilities of Ontario's local government administrators. IHM members can apply for the Housing Management Specialist designation or the Housing Management Professional designation depending on their progress with the IHM education program and their employment achievements. Visit the Ontario Municipal Management Institute website at https://www.ommi.on.ca for more information.
u u u
Human Relations for Property Managers Lesley Brewer Suzanne Guénette
INSTITUTE OF HOUSING MANAGEMENT
Codee Levy Sarah Lorenz
THE LEADER IN PROFESSIONAL PROPERTY MANAGEMENT EDUCATION
Kaeli Van Regan
Accessible through at-home, in-class and on-line learning.
Andrew Stewart Victoria Rossi Jessica Xue u u u
Start on your journey to the AIHM designation today! 416-493-7382 / 1-866-212-4377 •
IHM News • Summer 2022
www.ihmcanada.net
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INSTITUTE OF HOUSING MANAGEMENT
MENTORSHIP & LEADERSHIP PARTICIPATION PROGRAM
Click here for complete information, or contact Beth - 416-493-7382 ext. 1
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Feature
Cyber Security in the Housing Sector By Carola Mittag
I
n view of the recent, countrywide ROGERS COMMUNICATIONS outage, this article addresses a business’ reliance on crucial network services and some of the vulnerabilities they are exposed to. While this case originated internally it could also have been a terrorist cyber attack. The housing sector has not been exempt from the rise in cyber attacks over the past few years. This is especially the case as many housing providers have aimed to improve their adoption of digital services to account for the increasingly digital footprint of today’s society. Unfortunately, as digital delivery of services increases, so does the increase in impact that cyber-attacks can have in this sector. The number of ransomware attacks committed against the housing sector have increased. Ransomware is a type of malicious software designed to prevent user access to a computer system until a ransom payment is made.
data. The sector already has a healthy plaintiff legal community, and a data breach arising out of a cyber-attack can expose organisations to significant legal cost exposure from claims. In addition, housing providers may also be exposed through their supply chain and third-party partners. Housing providers use third parties to provide services; e.g., housing repairs. Should the third party be hacked, there is a risk that the housing provider will be held responsible. Even if a ransomware attack does not involve a data confidentiality breach, the operational impact to services can be long-lasting. The delivery of housing services rely upon a wide range of public and private sector partners and if there is disruption in the network, that can bring gridlock to critical services, e.g.
new applications to join the housing waiting list, repair reporting, updating register records, rent and service charge payments. There are examples of such services being interrupted for months as a result of cyber-attacks. It is important that housing providers seek assurance that their IT security function is safe and secure, and that security vulnerabilities are appropriately lessened. Overall, the severe and long-lasting consequences of a housing provider falling victim to a cyber-attack highlight the importance of cyber security in the sector. As cyber threats grow in volume and sophistication, and technology becomes essential for meeting the needs of your tenants, staff, suppliers and society, your cyber security must build resilience and trust. u
Unfortunately, ransomware attacks have been commonly accompanied by data exfiltration and a threat to publish personal data if the ransom is not paid. Data breach is an increased threat to organisations who have a duty of care to tenants and staff. The threat of data publication can be especially impactful for organisations such as housing associations who commonly hold both personal and special category personal
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IHM Job Posting and Resources Whether you are looking for a job or looking to hire a Property Management professional, this webpage has lots to offer. Separate sections have been designed – one for job postings and the other for resources and links to other websites. Resume postings are complimentary for IHM members Fee for Job postings are: Members - $100.00 Non-Members - $200.00 Upload to: https://ihmcanada.net/careers
Join the Institute of Housing Management on
Facebook, LinkedIn and
CALLING ALL PROPERTY MANAGERS… We know that a Property Manager’s job can be both challenging and interesting. How often have you come to work with your day all planned in your head only to have something unexpected come along? We are looking for some stories to share with your colleagues in the Property Management field. If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at info@ihmcanada.net
IHM News • Summer 2022
Visit our website at: ihmcanada.net to gain access
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2021-2022 IHM Board of Directors
www.ihmcanada.net Communications Committee Chair, Francesca Filice, B.A., AIHM Property Manager Victoria Park Community Homes Tel: 289-244-8059 Email: ffilice@vpch.com
EXECUTIVE
DIRECTORS
President Jimmy Mellor, FIHM Director of Operations, Precision Property Management 22 Goodmark Place, Suite 22, Toronto, ON M9W 6R2 Tel: 416-887-9253 | Fax: 416-675-0170 Email: jimmym@ppmgmt.ca
Education Committee Member Ed Cipriani, FIHM ecpm@skylinc.net
Vice President Marketing/Membership Committee Kevin McCann, FIHM Email: kevinmccann98@hotmail.com
Marketing/Membership Committee Member Stacy Ellis, AIHM Property Manager, Housing Operations Community and Health Services, Housing Services The Regional Municipality of York 145 Essex Avenue, Richmond Hill, ON L4C 0W8 Tel: 905-898-1007 ext. 72717 Email: stacy.ellis@york.ca
Secretary-Treasurer Conference Committee Chair Lynn Alexander, FIHM Region of Durham Housing Services P.O.Box 623, Whitby, ON L1N 6A3 Tel: 905-666-6222 | Fax: 905-666-6225 Email: Lynn.alexander@durham.ca
IHM OFFICE: Carolyne Vigon, Operations Manager Beth McKenzie, Program Manager 2800 14th Avenue, Suite 210, Markham, Ontario L3R 0E4 Tel: (416) 493-7382 / 1-866-212-4377 Fax: (416) 491-1670 Email: info@ihmcanada.net
Education Committee Member Tracey Csordas, AIHM Email: traceycsordas@yahoo.com
Communications Committee Member Lana Litke, AIHM Tel: 905-746-3514 Email: LanaMLitke@gmail.com
New Opportunities Chair Phil Eram, B.Sc., FIHM Precision Property Management Inc. 22 Goodmark Place, Suite 22, Toronto, ON M9W 6R2 Tel: 416-675-2223 Email: pgsd@cogeco.ca Education Committee Chair, Communications Committee Member, Conference Committee Member Deborah Filice, MEd, RSSW, FIHM, CIHCM, CMMIII DAF Property Management Services Inc. Tel: 289-244-8269 Email: dfilice@dafpmservices.com
Marketing/Membership Committee Chair Marissa Zuliani, AIHM Property Management Solutions Inc. 3542 Walker Road Windsor, ON N8W 3S4 Tel: 226-961-3323 Email: info@propertymanagementsolutions.ca
CANDIDATE MEMBER Stacey Sanelli Precision Property Management Inc. 22 Goodmark Place, Suite 22, Toronto, ON M9W 6R2 Tel: 416-887-1251 Email: staceys@ppmgmt.ca
HERE’S HOW YOU CAN HELP! n
Participate on the various committees
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Help with the Annual Educational Conference
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Submit relevant articles for the IHM quarterly newsletter
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Consider becoming a proctor for exams (FIHM/AIHM Members only)
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Mentor a Candidate member (FIHM/AIHM Members only)
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Become an Instructor (FIHM/AIHM Members only)
Contact the IHM office for more information on how you can help. Email: info@ihmcanada.net
IHM News • Summer 2022
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IHM Corporate Members Welcome to Apollo Pest Management, our 2022 Event Sponsor and new Corporate member and thank you to all IHM Corporate Members.
City of St. Thomas
St. Thomas-Elgin Social Services
IHM News • Summer 2022
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