IHM News, Volume 43, Spring 2011

Volume 43, Spring 2011

Canadian Publications Mail Agreement # 40739009

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

Inside President's Message

2 Suite Metering Rules Finally Arrive for Ontario Landlords

3 Winds of Change are Blowing for Ontario NonProfits

7 IHM Certificate in Property Management & Course Completions

10 Welcome to Our New Members

10 IHM 2011 Education Conference Program at a Glance

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Welcome Spring!

P r e s i d e n t ’s M e s s a g e

Hello Members, The 2011 annual education conference is quickly approaching. The conference planning committee has prepared an excellent lineup of workshops - relevant to housing issues that we all experience every day. The sessions include new technology, energy conservation, hoarding, human rights, certified buildings, pest management, smoke free housing, communication and emergency management. The official program and registration form are included in this newsletter for your convenience and prompt registration.

We are very excited about a new IHM member-only addition to the website. Be sure to log in to the member-only section and have a look at the Member Toolbox. This new feature provides sample property management reports, budget and application forms for your use.

We will continue to build this library of sample tools and invite you to let us know of items that you would like to see added to the toolbox.

On February 17th you will have also received the first edition of the IHM Update. We want to keep our valued members apprised of housing sector events and happenings. We hope that you find this new IHM feature useful and informative.

In closing, thank you to all members who have promptly submitted their annual membership fees, and a gentle reminder to those who are submitting payment now.

On behalf of the IHM Board of Directors and staff, we look forward to seeing you soon at the “Let’s Get Technical” annual education conference. There will be ample time to connect with good friends, welcome new attendees and enjoy a little Oktoberfest !!

Regards, Deborah Filice, FIHM, President

DON’T FORGET TO VOTE! For the first time in recent memory, IHM will be holding an election to determine who will serve on the 2011/12 Board of Directors.

Your ballot and candidate profiles are enclosed. Be sure to mail, fax or email your completed ballot to the IHM Office by the April 25, 2011 deadline. Election results will be anounced at the Annual General Meeting.

A sincere thanks to our Nominating Committee Chair, Lola Dudley, for presenting such a strong slate of candidates.

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IHM News • Spring 2011

Feature

Suite Metering Rules Finally Arrive for Ontario Landlords

By Harry Fine Paralegal and President of Landlord Solutions

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fter years of controversy and delay, suite metering regulations in Ontario came into force on January 1st, 2011. When the Residential Tenancies Act was proclaimed in January of 2007, sections 137 and 138 were exempt from proclamation as neither the landlord nor tenant groups was interested in a change that could adversely affect them, and the government wasn’t prepared at the time to enforce new regulations and fight additional battles at the same time as the Tenant Protection Act was being repealed and replaced.

What are suite meters?

A suite meter is a meter that allows tenants to pay their own electricity based on their actual consumption. Suite meters help tenants manage their energy consumption and better participate in Ontario’s conservation efforts. Landlords can install suite meters in all residential rental units. However, landlords are required to get consent from existing tenants before responsibility can be transferred, requiring that the tenant pay for their own electricity use.

The History The issue became muddier when certain landlords tested suite metering of existing tenants without regulation or sanctioning, pushing the envelope, and required tenants to sign up with distributors of electricity and pay directly to these distributors, while the landlords

IHM News • Spring 2011

reduced the rents proportionately.

Some tenants objected and there were complaints and applications to the LTB, but more harmful and effective were complaints to the Ontario Energy Board. The OEB issued a stopgap order in August of 2009, EB-2009-0111, providing for interim measures for obtaining consent from among tenants already affected, and rendering void any consents obtained prior to the order.

But in May of 2010, the government received Royal Assent for the new Energy Consumer Protection Act, 2010.

The Residential Tenancies Act has also been amended (such amendments were proclaimed on January 1st, 2011) and the government created a new Regulation, ONTARIO REGULATION 394/10, filed in October 2010, allowing landlords to provide suite sub-metering to existing tenants, provided they have informed consent, and requiring landlords to meet prescribed energy efficiency standards, but for refrigerators only.

The Energy Consumer Protection Act, 2010 ( the “ECPA”) deals with gas marketing and retailing of electricity to consumers, contracts, meters, door-to-door sales, etc. Of interest to landlords are sections, 31 through 34 which deal specifically with suite metering, installation, billing, the types of premises covered, etc. But the bread and butter of the new rules are found in the Part II of the Regulation to the ECPA, the new ONTARIO REGULATION 389/10. It contains information about entering into

new contracts, tenant disclosure statements, contract renewals, extensions and cancellations, etc. Also a suite meter may not be installed in a rental unit in a residential complex unless it is done in accordance with s.137 (2) (b) of the Residential Tenancies Act. That section reads:

Interruption in supply 137 (2) A landlord who has the obligation under a tenancy agreement to supply electricity may interrupt the supply of electricity to a rental unit when a suite meter is installed if, (a) the suite meter is installed by a suite meter provider; (b) the supply of electricity is interrupted only for the minimum length of time necessary to install the suite meter; and (c) the landlord provides adequate notice to the tenant in accordance with the prescribed rules. 2010, c. 8, s. 39 (1).

The changes to the Residential Tenancies Act, and the new Regulation, ONTARIO REGULATION 394/10 included a lot of goodies. These new provisions include a clear affirmation that utilities supplied by the landlord are not rent and that the landlord cannot bring a rent arrears application to evict as if it were rent. It also sets out that a landlord who currently has the responsibility for providing utilities can only terminate the obligation and require the tenant to pay if there is written consent on a Board continued on page 4

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approved form (now available at the LTB web site at www.ltb.gov.on.ca), provide the proper notice of termination of the service (30 days) and reduce the rent according to the methodology set out in the new Regulation.

For Existing Tenants Where You Want to Switch Over Landlords who are currently required to provide a tenant electricity cannot unilaterally terminate responsibility for electricity unless the tenant consents.

Section 137(3) reads: Termination of obligation to supply electricity 137(3) Subject to subsections (4) and (5), if a meter or a suite meter is installed in respect of a rental unit, a landlord who has the obligation under a tenancy agreement to supply electricity to the rental unit may terminate that obligation by, (a) obtaining the written consent of the tenant in the form approved by the Board; (b) providing adequate notice of the termination of the obligation to the tenant in accordance with the prescribed rules; and (c) reducing the rent, in the prescribed circumstances and in accordance with the prescribed rules, by an amount that accounts for the cost of electricity consumption and related costs. 2010, c. 8, s. 39 (1).

But it’s not so easy. There is a lot of information the landlord is required to provide to in-situ tenants prior to the tenant agreeing to make the change. I assume the suite meter provider will be anxious to provide this information readily in a format that’s easy to use. In fact the ECPA sets out that the provider must forward the required information to a residential landlord within 10 days after receiving a request from the landlord related to sub-metering of a rental unit. The Regulation sets out that: The tenant must be given a statement in writing that the tenant is not required to consent to the termination of the landlord’s obligation to supply electricity to

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the rental unit. The tenant must be given information in writing about the amount of the rent reduction for the rental unit and how the reduction is calculated.

The tenant must be given the following information in writing concerning the distributor or suite meter provider supplying the electricity to the rental unit: • Contact information for the distributor or suite meter provider.

• A statement that the distributor or suite meter provider may require a security deposit from the tenant.

• Information about the distributor’s or suite meter provider’s security deposit policy, if a security deposit may be required.

• A statement describing the types of any fees to be imposed on the tenant by the distributor or suite meter provider, and setting out the amount of the fees or, if the amount is not known, a description of how the fees are calculated.

• A statement indicating the circumstances in which the fees charged by the distributor or suite meter provider may increase.

• Information about the amount of any planned increases in the fees charged by the distributor or suite meter provider.

• A statement that the distributor or suite meter provider may shut off the electricity supply to the rental unit if an amount payable by the tenant is overdue.

• Upon request, the tenant must be given a copy of the agreement, if any, between the landlord and the distributor or suite meter provider.

• The tenant must be given contact information in writing for the Ontario Energy Board and a written statement indicating that the tenant can contact the Ontario Energy Board about any dispute with the distributor or suite meter provider.

• If the landlord provides a refrigerator for the rental unit, the tenant must be given, in writing, the best information that is available to the landlord about

the date of manufacture of the refrigerator and any available information about the energy efficiency of the refrigerator.

If a landlord is successful in obtaining consent from an in-situ tenant to terminate the provision of electricity and reduce the rent accordingly, the Regulation sets out the formulas for the reduction, either based on past consumption for the unit, or on estimated past consumption for a unit during the prescribed 12 month period. Hopefully there will be online tools to do the calculations. Existing tenants cannot insist on being converted to suite metering. It is up to the landlord to decide whether to install suite meters in existing buildings and whether they wish to enter into discussions with tenants regarding having them assuming responsibility. There is nothing to prevent landlords from approaching sitting tenants to obtain their consent to be billed for their electricity use. Of course in all new construction, buildings will have to include suite metering in all units.

For existing tenancies, electric heat is a contentious issue, as the government’s wisdom is that tenants really have no ability to control consumption as the landlord is responsible for insulation and windows. To protect the tenant, the new Regulation sets out that: ONTARIO REGULATION 394/10 6. Where the primary source of heat in a rental unit is generated by means of electricity, the following are the circumstances and conditions referred to in subsection 137 (5) of the Act under which a landlord is permitted to terminate an obligation to supply electricity to the unit, but the landlord is permitted to do so only if both of the circumstances and conditions exist: 1. The electricity supply for the provision of heat in the rental unit is not connected to the meter or suite meter that measures the electricity supplied to the unit for other uses.

2. The landlord does not terminate the obligation to supply electric heat. continued on page 5

IHM News • Spring 2011

For Prospective Tenants For prospective tenants, if suite meters are installed in a building, (or if any rental, a house, triplex etc. has separately metered units) the landlord must, before entering into a tenancy agreement with a prospective tenant for the unit, provide the prospective tenant with information in a form approved by the Landlord and Tenant Board, now available at the Board web site. This would include the most recent information that is available to the landlord for the prescribed period from the suite meter provider concerning electricity consumption in the rental unit. If the rental unit was vacant during any part of the prescribed period, the landlord must provide a statement of the period that the rental unit was vacant and any such other information as is prescribed. The landlord will also be required to provide information about the date of manufacture and other energy efficiency information about the refrigerator.

Of course none of this applies if, under the proposed tenancy agreement, the landlord agrees to assume the obligation to

IHM News • Spring 2011

supply electricity to the rental unit and to pay any associated costs.

The rules about electric heat appear not to apply for prospective tenants. There is nothing to prevent a landlord, for instance a small landlord renting out a house or triplex, from having a regular meter from “Toronto Hydro� and entering into a new tenancy agreement with the tenant having the tenant responsible for electricity even if there is electric heat as the primary source. However, it appears that there is a provision of the ECPA O.Reg. 389/10 that prohibits a suite meter provider from billing a rental unit for consumption of electricity by the occupant if the meter was installed after the day the section comes into force and heat is by electricity and the meter measures the electricity for the heat. How would they even know if the house is heated electrically?

ing, in some cases, terminating the tenancy. However, landlords are adequately protected from frivolous tenant applications in circumstances where the distributor cuts off power in situations where the tenant is responsible for paying for the supply of electricity. It is also made clear that if the tenant is required to pay a security deposit to a utility distributor, this will not be considered an illegal charge, nor will it be considered rent or consideration in exchange for the right to occupy.

So, as a brief summary:

LTB Forms Available December 24, 2010 The Landlord and Tenant Board (LTB) has provided these forms on their website on December 24th, 2010.

The expected forms include:

And finally, if a landlord fails to comply with the various requirements of the Regulation, the tenant can claim an abatement of rent and other remedies at the Landlord and Tenant Board includ-

1) Information for prospective tenants form continued on page 6

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2) Tenant consent form for suite metering (for when you want to convert a sitting tenant from bulk metering to suite metering) 3) Rent reduction schedules (for each of the different rent reduction options) 4) Notice to terminate the obligation to supply electricity

What do you need to know?

The new legislation will require informed and written consent from existing tenants before landlords can terminate their responsibility to provide electricity and have the utility provider directly bill the tenants for their electricity use. In private rental units (nonprofits are exempted), landlords must reduce the rent by an amount that reflects electricity costs the tenant will have to pay.

Landlords are required to provide the following information to existing tenants only if and when seeking their con-

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sent to bill them for their own electricity use: • the amount of rent reduction and how it is calculated; • the contact information for the suite meter provider and the Ontario Energy Board; • the suite meter provider’s fees and charges including any planned increases; •

the suite meter provider’s security deposit policy if tenants are required to pay a security deposit;

• the disconnection policy if electricity costs payable by the tenants are overdue; • the energy efficiency of the refrigerator, if supplied by the landlords, to help tenants estimate their future energy costs.

• In residential rental properties with six or fewer rental suites, landlords may apportion utility costs and pass these on to their tenants separate from the rent subject to certain conditions.

Landlords will have to meet prescribed energy efficiency standards for refrigerators.

If a unit is separately metered and the tenant will pay for electricity, landlords will have to provide prospective tenants with information about utility costs and energy efficiency of the refrigerator.

Tenants will be able to apply to the Landlord and Tenant Board for remedies if the landlord has breached their obligations around consent, rent reductions, energy standards, or disclosure of information.

Harry Fine is a Toronto paralegal specializing in residential landlord and tenant law. In addition to representing landlords at courts and tribunals, he enjoys teaching and writing, and his opinions can be found on his blog through his website at www.landlordsolutions.ca. ■

IHM News • Spring 2011

Feature:

Winds of Change are Blowing for Ontario Non-Profits

By IHM Management

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f your organization is a non-profit incorporated by Letters Patent under the Ontario Corporations Act (OCA), Part III, you will be facing some changes, most likely in early 2012. The provincial government has overhauled its legislation governing non-profits to bring it in line with the Ontario Business Corporations Act, which governs forprofit entities.

Last fall, the province enacted the new Ontario Not-for-Profit Corporations Act (NPCA, for short). The Act has received Royal Assent and, according to government sources, will be proclaimed in the spring of 2012.

Transition to the NPCA Existing non-profits will have to file Articles of Continuance to transition to the new Act. Any existing non-profit that does not file Articles of Continuance within 3 years of proclamation of the Act will be deemed to have its Letters Patent and by-laws amended “to the extent necessary” to conform with the NPCA. This will be done by replacing non-conforming sections of those documents with standard text developed by the government. However, this replacement may lead to confusion and, in some instances, to fundamental changes you may not want.

was a time consuming process, and the new NPCA does away with it. Instead, new non-profit corporations will file Articles of Incorporation; this process provides for incorporation “as of right”, and will be both faster and simpler.

The information to be contained in Articles of Incorporation differs somewhat from that required for Letters Patent, as the table below shows.

If your Letters Patent do not contain all of the required information, you may want to consider having them amended before filing Articles of Continuance; failure to amend may result in the default wording developed by the government being inserted, and this may conflict with your by-laws (especially as regards member class voting rights; if these are not specified, all classes of members become voting members on all matters).

Members’ Rights The NPCA provides for specific rights for members, and these generally cannot be waived by the members. If the Act grants a specific right to a member, you cannot pass a by-law that effectively denies that right.

New members’ rights include: • Any voting member may submit a proposal to amend, repeal or add to Articles or by-laws • 5% of voting members may submit a nomination for director • 10% of voting members may requisition a general members’ meeting In addition, in certain circumstances and subject to some requirements, members Continued on page 8

Comparison of Mandatory Material in Articles of Incorporation and Letters Patent Articles of Incorporation

Letters Patent

Name of corporation

Required

Required

What corporation is incorporated to do

Required. Called “Purposes” in NPCA

Required. Called “Objects” in OCA

Minimum/maximum or fixed number of directors

Required

Only a fixed number of directors was permitted; this was required in the Letters Patent

Changes to Letters Patent

Classes of members and their voting rights

Required

Not required

Under the OCA, non-profits were incorporated by means of Letters Patent. It

Distribution of property on termination of membership

Required

Not required

IHM News • Spring 2011

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acquire the right to dissent to a motion affecting the Articles. A dissenting member may, if the motion is passed, terminate his/her membership and demand to be paid fair value for it.

There are changes to general members’ meetings as well: • Members may now, unless the bylaws specify otherwise, participate in general meetings electronically • The by-laws may permit general meetings to be held entirely by electronic means (although this must be specifically stated; the default remains face-to-face meetings with the possibility of electronic participation) • The notice period for members’ meetings will now range between 10 and 50 days before the meeting date • The notice must contain sufficient information to allow members to reach a reasoned decision on matters to be discussed, and must now include a form of proxy.

‘The new Act features much stronger language on conflicts of interest, and specifies the actions to be taken by a director having a conflict.’ with a motion but do not register their dissent in the minutes may be considered liable in any lawsuits resulting from that motion, should it be adopted.

The new Act features much stronger language on conflicts of interest, and specifies the actions to be taken by a director having a conflict.

Types of Corporations and Financial Reviews The Act sets out two types of non-profits: • Public benefit corporations (PBCs) - Receive more than a total of

• The NPCA contains specific qualifications for directors and now requires consent of a new director to his/her nomination • The maximum length of a director’s term is 4 years, although s/he may be re-elected • If the by-laws or Articles do not specify a term for directors, it defaults to 1 year • The NPCA reserves certain powers to the full board; these may not be delegated.

Under the new Act, a director is deemed to have consented to a resolution unless s/he registers a dissent. This applies to directors who miss meetings, and is in keeping with a new, stronger wording for directors’ (and officers’) duties. It means that directors who do not agree

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- Are registered charities or foundations (public or private) with the Canada Revenue Agency • Non-public (NPBCs).

benefit

corporations

For all corporations governed by the Act, the default form of financial review is now an audit, and any corporation with revenues in excess of $500,000 must have an annual audit. The Act provides options for corporations with less than $500,000 in revenues to have a review engagement rather than an audit; these provisions differ between PBCs and NPBCs. Regardless of the type of financial review, the person conducting it must be permitted to do so under the Public Accounting Act, 2004, and must meet stringent new requirements for independence.

Caution

Board of Directors One of the key changes in the Act is the updating of governance provisions:

$10,000 in gifts or donations from members or grants from government and government agencies

This article provides only an overview of key areas of the new legislation, and does not purport to offer legal advice. If your organization will be coming under the new Act, you should seek appropriate legal counsel on its implications and the actions, if any, you should take. ■

You Know You’re a Property Manager When… ...You check for bed bugs when you check into a hotel. ...At a hotel you look at the condition of the drywall and think about asbestos. ...You look around and notice items (like wet tiles) and make management aware of them. ... You notice the condition of the asphalt when walking to a building.

We’re always looking for more of these comments. Send to the Newsletter Committee at ihm@taylorenterprises.com

IHM News • Spring 2011

April 6, 2011 Metro Toronto Convention Centre South Building Toronto, Ontario

IHM is proud to once again be a part of the Springfest show. This year’s show will take place on Wednesday, April 6th. This one-day event is restricted to 1,500 owners, managers, engineers, and operations professionals responsible for office, industrial, condominium, apartment, medical, educational, retail, and institutional buildings. Mark your calendars and plan on attending this annual industry event.

IHM will be present in the Trade Show area, so be sure to stop by our booth and get caught up on current Institute activities. Be sure to attend the following IHM-sponsored session:

CALLING ALL PROPERTY MANAGERS ...with stories to share!

Bed Bug Epidemic: Facts and Process of Elimination Speaker: Sam Bryks, M.Sc. B.C.E., Author of IPM in Housing This session will discuss the causes of the bed bug resurgence, the current mechanisms of control, the views of leading experts and how to effectively and efficiently address bed bugs in your organization.

For more information and registration form, visit the Springfest website at: www.springfesttoronto.com

IHM Job Posting and Resources Whether you are looking for a job or looking to hire a Property Management professional, this webpage has lots to offer. Separate sections have been designed – one for job postings and the other for resources and links to other websites. And remember – posting a property management related position is completely free of charge to IHM members.

Just supply us with a copy of the job posting along with the closing date for submissions in either a ‘Word’ or ‘PDF’ format and we will have it posted online – usually within 24-48 hours. Send your job postings via email to ihm@taylorenterprises.com

IHM News • Spring 2011

We know that a Property Manager’s job can be both challenging and interesting.

How often have you come to work with your day all planned in your head only to have something unexpected come along …

We are looking for some stories to share with your colleagues in the Property Management field.

If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at ihm@taylorenterprises.com

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Education

IHM Certificate in Property Management & Course Completions Human Relations for Property Managers Reuven Abrahami Allister Andrews Elizabeth Black Harmony Brown Teri Choi Peter Christofi Romica Crasnianu Darlene Curran Hasnain Dostmohamed Antonio Figola Ricardo Irivarren Hans Kauntz Taylor Kelley Tracy King Irma Kore Adrian Marian Voichita Marian Donna McCollin Constantin Moldovan Elena Neagoe Remus Neagoe Yana Nile Carmen Oltean Joe M. Pereira Sandra M. Ruffolo Caroline Scheulderman Melissa Sheflin

Susan Sluban Ivor Savio Traynor Laura Vivas

Svetlana Solovieva Sorin Tarbujaru Monique Tremblay Esteban Vergara Tony Volpe Jack Wong

Property & Building Administration

Strategic and Financial Planning for Property Managers Chantal Alarie Olga Banioniene Luiza Benja Daria Berezowska Viorel Cabaua Jennifer Cook Ana Duma George Ewer Barbara Frey Desmond S. Granger Danka Haverla Christopher Hinds Estella P. Ho Jose Martin Leon Michael Levinson Patricia Price Kim Quach Jennie Richardson Shaun Shadd

Gabrielle Leigh Adams Goran Bozic Casey Boban Tina Buono Lorene Carvalho Zack Casuccio Francesca Filice Carole Kozlowski Hazel Morgan Samantha White Scott Wylie

Building Maintenance for Property Managers Robert Ac Chantal Alarie Arthur Ash Olga Banioniene Byron Bucknor Arian Cani Elizabeth Castillo Zack Casuccio Hsinying Chan

Dana Checiches Kathiresu Cheliyan Chiyan (Jessica) Chu Melissa Colitti Romica Crasnianu Hasnain Dostmohamed George Ewer Thilopriya Fernando Tara Gocht Musa Hoxha Sanjiv Jitana Nadine Jones Mary Ellen Kelloway Syfi K. Kulabuga Marlane Liebusch Elena Maximova Alicia R. Mitchell Hazel Morgan Edina Mulic Rodrigo Sunga Sebastian Tomczyk Laura Vivas Jack Wong

Program Completion Certificate Bardha Oka

Welcome to Our New Members New Candidate Members Rommel Asuncion Maurice Bellissimo Elizabeth Benallick Debbie Brooks Katherine Carpenter Italo Coletta Rosalyn Dubins Tal Frenkel

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Georgeta Gemene Doris Glenn Donna Hamilton Daniel Kern Tracy King Josefina Kolluro Toni MacKinnon Salvatore Marsala Ryan McLean

Anna Nosek Lloyd Rowat Larry Sceviour New Accredited Members Dusko Grbic Gem Lola Brissett

IHM News • Spring 2011

IHM News • Spring 2011

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IHM Offers Its Annual In-Class Course

Human Relations for Property Managers April 25th - 29th, 2011 Holiday Inn Kitchener-Waterloo Hotel & Conference Centre 30 Fairway Road South, Kitchener, ON N2A 2N2 This in-class course gives students the opportunity to take one of IHM’s compulsory education courses while participating in some of the conference activities.

Complete details are contained in the enclosed registration form.

2010-2011 Board of Directors www.ihm-canada.com PRESIDENT:

SECRETARY/TREASURER:

Deborah Filice, R.S.S.W, FIHM City Of Brantford Director of Housing Public Health, Safety, Social Services 220 Colborne Street (Office) P. O. Box 845 Brantford, ON N3T 5R7 Tel: (519) 759-3330, Ext. 6241 Fax: (519) 759-5796 Email: DeborahFilice@brantford.ca

Harry Popiluk, FIHM Victoria Park Community Homes 155 Queen St. N., Hamilton, ON L8R 2V7 Tel: (905) 527-0221 Ext.215 Fax: (905) 527-3181 Email: hpopiluk@vpch.com

VICE-PRESIDENT Kevin O’Hara, AIHM, D.P.A. Conference Committee Region of Waterloo Waterloo Region Housing 235 King Street East, 6th Floor Kitchener, ON N2G 4N5 Tel: (519) 575-4800, ext. 1218 Fax: (519) 893-8447 Email: kevino@region.waterloo.on.ca

IHM OFFICE:

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DIRECTORS: Lynn Alexander, AIHM Communications Chair Region of Durham Housing Services P.O. Box 623, Whitby, ON L1N 6A3 Tel: (905) 666-6222 Fax: (905) 666-6225 Email: lynn.alexander@durham.ca Terry McErlean, FIHM Education Committee Social Housing Division, County of Simcoe 136 Bayfield Street, 4th Floor Barrie, ON L4M 3B1 Tel: (705) 725-7215 ext. 1846 Email: terry.mcerlean@simcoe.ca

Lynn Morrovat, Administrator Carolyne Vigon, Operations Manager Josee Lefebvre, Administrative Assistant

Deborah Parker, AIHM Marketing/Membership Co-Chair Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281, ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca

Kathi Zarfas, AIHM, MPA Education Committee Chair Social Housing Services Corporation 390 Bay Street, 7th Floor Toronto, ON M5H 2Y2 Tel: (416) 594-9325 ext 215 Fax: (416) 594-9422 Email: kzarfas@shscorp.ca

Doug Rollins, AIHM Education Committee City of Toronto, Shelter Support & Housing Administration Metro Hall, 55 John Street, 6th Floor Toronto, ON M5V 3L6 Tel: (416) 392-8638 Fax: (416) 392-0548 Email: drollin@toronto.ca

CANDIDATE REPRESENTATIVES Sennan Vandenberg Marketing/Membership Co-Chair St. Lawrence Youth Association P.O. Box 23003 Amherstview RPO Kingston, ON K7N 1Y2 Tel: (613) 384-4869, ext 110 Fax: (613) 384-8873 Email: svandenberg@slya.ca

Connie Van Sickle, AIHM Education Committee County of Lambton Housing Services Department 150 North Christina Street, 2nd Floor Sarnia, ON N7T 7H3 Tel: (519) 344-2062, ext. 2040 Fax: (519) 344-2066 Email: connie.vansickle@countylambton.on.ca

Michelle Waye Marketing/Membership Co-Chair Manager, Social Housing Human Services Division Region of Peel 10 Peel Centre Drive, Suite B, 5th Floor P.O. Box 2800, Station B Brampton, ON L6T 0E7 Tel: 905-453-1300 x4435 Email: michelle.waye@peelregion.ca

2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com

IHM News • Spring 2011