IHM News, Volume 47, Spring 2012

Volume 47, Spring 2012

Canadian Publications Mail Agreement # 40739009

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

REDY - Reducing Energy Demand with Youth Inside President's Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

IHM Profiles Its Members . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Attracting A Millennial Tenant Base to Your Property . . . . 3

What is Workplace Health and Safety Management? . . . . 9

Reducing Energy Demand with Youth . . . . . . . . . . . . . . . . 6

Spring-Cleaning Checklists . . . . . . . . . . . . . . . . . . . . . . . 10

New IHM Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

IHM 2012 Annual Educational Conference Program at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

IHM Certificate in Property Management Course Completions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

P r e s i d e n t ’s M e s s a g e

Hello Members, I recently had the great pleasure of travelling to England and representing the Institute of Housing Management as a housing professional researching the Chartered Institute of Housing (CIH) UK education and accreditation programs. Ontario members of the Housing Services Corporation research team included Darlene Cook, Debora Daigle, Sylvia Patterson, Lisa Kotsopoulos and Howie Wong with each of us representing a different sector of the housing profession. Martin Winn, the Director of Professional Development was our CIH host and facilitated an amazing week of discussions with professional housing instructors, students, CIH members and professionals.

We learned that CIH was established in 1918 by Royal Charter as the professional body for the housing sector providing training and policy development. CIH is the largest accreditation awarding organization for housing qualifications in the United Kingdom, with a broad national membership base of 22,000 members. The CIH United Kingdom education programs are suited to students seeking high school equivalency, new and existing housing workers, those seeking further development, middle managers and persons seeking undergraduate and postgraduate degrees in housing. Individual courses are taught in class, on-line, distance learning, involve work placement components and some programs are tailored for specialized instruction in the workplace.

It is often said that many of us have “fallen” into the housing profession and developed our skills through experiential learning, the IHM education program and some focused education opportunities. What if our housing occupational objectives were more purposeful with a robust ‘Housing Professional’ education program that promoted our profession as a career goal upon entering post-secondary education? What if it built on the IHM certificate program, included other value added courses and became a highly regarded career choice with ample opportunities for higher learning and work placement?

These are all possibilities….

The CIH accreditation framework aligns with the IHM program and this trip was intended to identify opportunities for possible collaboration and partnerships between CIH and many Ontario Housing sector organizations including IHM. Stay tuned for updates on continuing discussions regarding the possible development of a model that best meets the sector needs in all aspects of housing administration and one that embraces existing education programs such as that provided

by IHM. Regards,

Deborah Filice, BA, RSSW, FIHM IHM President

CIH Annual HOUSING Presidential Dinner Natural History Museum, London, England Deborah Filice, Ross Fraser (HouseMark) Darlene Cook

Left to Right: Howie Wong, Sylvia Patterson, Debora Daigle, Darlene Cook, Deborah Filice, Lisa Kotsopoulos, Martin Winn

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IHM News • Spring 2012

Feature

Attracting A Millennial Tenant Base to Your Property

By Jenn Danko, Lowes for Pros

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ast-moving, tech-savvy and discerning in style, members of the Millennial generation—or those born between 1980 and 2001—take plenty of time to assess their needs and wants before deciding on a living space.

Whether they are coming from university lecture halls or settling into a burgeoning career, many 20- and 30-somethings crave a comfortable brand of communal living that accommodates their social lifestyle.

That sociability is one reason property managers should look to attract this sector of the population to their multifamily rental and condominium units.

“Millennials are connected to larger social networks and will share positive rental experiences with Facebook friends and others in their networks,” says Deborah Filice, president of the Institute of Housing Management in Toronto, Ont., and director of housing for the Corporation of the City of Brantford, Ont. “Allowing this type of demographic into the building shows that it is a welcoming place that is hip and trendy. It can turn your building into the place to be.”

As a property manager, how can you target this sector of the community? And what amenities does your property need to feature to retain their attention—both now and in the future?

IHM News • Spring 2012

Where to start Many Millennials are young professionals who can bring energy and diversity to a building, Filice says. With this diversity comes a community of connectivity that property managers must tap into.

The younger generation relies on Internet-based sources, such as Craigslist and Facebook, for information about property rentals.

Filice says one of the best ways property managers can attract this savvy, young market is by developing a Facebook page for their buildings and featuring websites and Facebook addresses on promotional materials (Learn more about using social media for your busi-

ness in our article “How Social Media Can Help Your Business.”).

“This group wants to get information themselves versus calling and speaking to someone,” Filice says.

As a bonus, she recommends considering six-month leases—in addition to the standard one-year lease—because many Millennials are renting as a transition from their parent’s house to homeownership.

Some companies, such as Boardwalk Rental Communities in Calgary, Alberta, are still in the early stages of researching continued on page 4

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how they can market to Millennials.

Michael Guyette, vice president of operations, says the company is experimenting with social media, online postings and virtual tours of Boardwalk’s apartment buildings.

Build interest with basics Once property managers pique the interest of the Millennial tenant base, selling optimal accessibility is a great way to keep them engaged, Filice says.

Proximity to public transportation, highways and trail systems can help you get them through the door.

But once they are there, you need to be ready for them.

“Millennial tenants are a discerning group,” Filice says. “They will be drawn to upgraded interior features, such as modern carpeting, hardwood flooring, and updated tile and plumbing features.”

Pair these upgrades with Energy Star appliances and eco-friendly energy systems—such as larger capacity waterheating systems, enhanced fire alarm systems, and energy-efficient windows and lighting—to appeal to the younger generation’s greener proclivities.

Perhaps one of the most attractive addons to offer Millennials is an on-site

laundry service to accommodate their fast-paced lifestyle, Filice adds.

Renovate, innovate, congregate Because this is a tech-savvy bunch, it’s important for property managers to keep their buildings upgraded with the latest technologies and innovations. Each room should feature cable connectivity for televisions and Ethernet cable ports for multiple computers, Filice says.

“Automatic door entry systems that are linked to personal phones or mobile devices, and security systems with video monitoring, fire alarm systems and outdoor lighting are also attractive options,” she says.

Pair the latest technological innovations with a trusted, on-site staff that can respond to maintenance requests and field deliveries in the evening or while Millennial tenants are at work during the day.

“Economic pressures are forcing this group to save money and try to reduce expenses,” Filice says. “The ability to have a garden space may be a big selling point and appeal to their sense of ‘living green.’”

Because Millennials are so driven to foster a sense of community, these outdoor spaces can also be a great way to make them feel connected to their apartment or condominium complex. In warmer months, tenants can use these areas as a meeting place for a pre-evening drink or group gathering.

“This group [may also include] young families who will become active and foster a sense of community in the building,” Filice says. “They may show an interest in forming tenant boards or tenant committees.”

Regardless of their level of involvement, the Millennial generation remains an ideal target for property managers looking to keep their units filled.

Eco-savvy and sociable For many Millennials, outdoor living spaces are just as important as indoor lounging spaces. Property managers can attract younger renters by developing communal, landscaped areas around the building or by offering a community garden with small plots or plant boxes residents can use to grow their own produce.

“Millennials may be looking to establish their own place or to break free from their parents’ home, but not be able to afford a home; therefore, renting may be an option,” Filice says. “They are an ideal target audience for rental and condominium units.” n

IHM is proud to once again be a part of Springfest. This one-day event is restricted to 1,500 owners, managers, engineers, and operations professionals responsible for office, industrial, condominium, apartment, medical, educational, retail, and institutional buildings. Mark your calendars and plan on attending this annual industry event.

IHM will be present in the Trade Show area, so be sure to stop by our booth, #517, and get caught up on current Institute activities. And don’t miss the following IHM-sponsored session:

Emergency Management April 17, 2012 Metro Toronto Convention Centre South Building, Level 800 Toronto, Ontario

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Speaker: Elaine Smyer, Manager, Emergency Planning, Shelter, Support & Housing Administration, City of Toronto For more information and registration form, visit the Springfest website at: www.springfesttoronto.com

IHM News • Spring 2012

IHM News • Spring 2012

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Feature

Reducing Energy Demand with Youth Tackling youth unemployment, energy costs and the need for maintenance together in Windsor, Toronto and Brockville

By Jeff Herrle, Communications Manager Housing Services Corporation There’s been a lot of gloomy economic news lately — a global economic downturn, spending cuts across the board and youth unemployment at nearly double that of average workers. Housing providers and property managers have also been affected. With less money flowing through the economy, they have needed to do more with less.

‘REDY graduates get an edge on the tough job market and a head start on the green jobs sector.’

But it’s often when conditions are at their toughest that great opportunities emerge to meet current needs and prepare for the future. Housing Services Corporation subsidiary GLOBE is looking to help property managers, housing providers and contractors meet these needs with a youth jobs training program it is delivering this spring in Windsor, Toronto and Brockville.

Reducing Energy Demand With Youth (REDY) offers employers access to a pool of graduates professionally trained on energy and water conserving building retrofits — such as weatherization, plumbing and electrical work.

Graduates also come with training on job safety, workplace etiquette and WHMIS (Workplace Hazardous Materials Information System). In addition, employers who place REDY graduates may be eligible for wage subsidies.

“REDY graduates are ready to work”, says coordinator Cheryl Shour.

“Employers minimize their hiring risk and turnover rates by having access to pre-trained entry level help, and we get

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to deliver some broader benefits” she adds. The benefits that Shour is referring to are environmental and economic: REDY graduates get an edge on the tough job market and a head start on the green jobs sector. The work they’re qualified to do helps reduce energy and water costs, improves the quality of housing stock and benefits the environment. That’s helpful because the current energy efficiency incentive programs offered by utility companies for lowincome housing mean there should be a lot of meaningful job opportunities for the graduates.

This year marks the second year of the REDY program, having kicked off last year in Kingston, Toronto and London.

In 2011, graduates were placed at employers that ranged from social housing providers like Kingston Frontenac Housing Corporation to contractors like Shea Construction.

Frank Melo, President of Toronto-based property and project management firm JTM Inc., continues to employ 3 REDY graduates from last year’s program. “The program provided us with a range of skilled youths that we integrated into

IHM News • Spring 2012

our work teams,” Melo says. “As an employer I am grateful for the program.

It’s a great resource for us as it provides professional recruiting services and hands-on basic training for general maintenance and workplace health and safety” he adds.

Melo also recommends the program on its broader social merits and encourages other employers “to participate and train the next generation of skilled maintenance workers”. The broader benefits of the program also attracted this year’s community sponsor for the Windsor portion of the program. “At Union Gas we believe in being environmental stewards and supporting important educational and ecological programs in the communities we serve” said Dave Simpson, Union’s general manager of in-franchise sales and marketing. “We are pleased to support the REDY program, which gives local youth the skills and opportunity to be involved in energy conservation work in their communities”.

IHM News • Spring 2012

Interested in hiring a REDY graduate?

REDY graduates will be trained in the three participating cities from mid-March to late-April and eligible to work immediately afterward: • Windsor: available early April • Toronto: available mid -April For more information on REDY, visit www.globeservices.ca REDY is a GLOBE program, delivered in partnership with First Work: The Ontario Association of Youth Employment Centres and Housing Services Inc. and made possible thanks to the generous support from the Ontario Trillium Foundation Future Fund and Union Gas. n

• Brockville: available early May For details on hiring a graduate or other program inquiries, contact Cheryl Shour at 1-866-268-4451 x 306 or cshour@hscorp.ca

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Education

IHM Certificate in Property Management

Welcome to Our New Members New Candidate

Strategic and Financial Planning for Property Managers

Property & Building Administration

Donato Cafarelli Kelly Hall Mercedes Romero

Rodney Anthony Arthur Ash Tamie Beasley Elifa Chan Cassim Docrat Jordan Gage Ron Jabs Jonathan Kelly Grant Linnell Krysta Marks Mihaela Cristina Radu Michael Sackmann Julie Simard Liisa Taskila Elvira Vigo Kelly Whatley

Building Maintenance for Property Managers Elena Neagoe Howard Robinson Michael Sackmann Larry Sceviour

Human Relations for Property Managers Tanya Farrell Tal Frenkel Nicholas Xavier Hofstee Mark Poste Michael Sackmann Marielle Van Engelen Michelle Waye Samantha White Shirley Wright

Luis Olivera Armas Viktor Basha Sarah Campo Clinton George Davis Victoria Davis Noel de Guzman Bob Gillespie Diana Goncalves Dereck Holmes Behnaz Karimi Roman Bohdan Maksym D. Scott Moir Wendy Nason-Maki Jannel Philbert Matthew Sheedy Julie Simard Ivor Traynor

New Honourary Candidate Member Sandra Stiff

Accredited Members Anne Aqui Behnaz Karimi Marlane Liebusch

IHM Profiles Its Members IHM recently conducted a survey to greater understand how our membership is comprised. This profile will facilitate strategic planning in our efforts to retain and attract new membership. The Winter 2011 Newsletter contained a summary of our membership representation and we are now able to describe our member educational achievements and length of industry service.

Age and Industry Service Over half of respondents are between 46 and 60 years old, and almost a quarter are between 36 and 45. Just over half of the IHM mem-

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bers have been in the industry for more than 15 years and represent a mature and highly knowledge group of professionals.

It is worth noting, however, that while we are definitely skewed to an older demographic, industry experience is spread more evenly over the categories: Up to 5 years ........16.5% 6 to 10 years ........16.5% 11 to 15 years ......16.5% 16 to 20 years ......12.9% 21 to 25 years ....20.0% Total 50.5% Over 25 years ......17.6%

}

Education Our members are well-educated; approximately 70% of them have either a university degree or college diploma, and another 20% have a college certificate. They are also consumers of our educational program – approximately 73% are AIHMs or FIHMs (including retired), or have completed the IHM courses. Slightly over 10% report holding other industry designations, and about 20% of survey responders do not hold a designation at the current time.

IHM News • Spring 2012

Feature:

What is Workplace Health and Safety Management?

By Carola Hicks

W

orkplace Health and Safety Management is the evaluation of risks relating to the health and safety of an organization’s workers and others (including the public) that may be affected by its’ activities. A management company that considers health and safety training to be an obligation, only to satisfy legislative requirements instead of an opportunity for greater efficiency and job satisfaction, is missing a fundamental opportunity to enhance its community culture.

When an organization’s leadership philosophy accepts and includes health and safety as a core business requirement, all aspects of quality and competence (lower costs, better reliability and better employee utilization) of the organization increase, and positively impact the bottom line. Owners and managers, who do not understand that even one workplace injury is one too many, have not made the connection between health and safety as a corporate responsibility and the fiscal health of the organization.

Property Owners-Risk Assessment In property management, health and safety is of paramount importance - if you own and rent out properties, property risk management must be an essential aspect of your business. It’s about reducing the risks that can affect your staff, your customers and your business.

A future column will identify specific risks and how to assess them.

IHM News • Spring 2012

Due Diligence Due Diligence simply means taking all reasonable steps to protect the well being of employees, co-workers and visitors. In order to comply with the standard of due diligence, all reasonable precautions must be taken, even to the point of exceeding generally accepted practices. Due diligence requires the

‘Due Diligence means, knowing what you need to know, and implementing training and processes to validate that knowledge.’ identification of hazards and the implementation of specific preventive measures to protect employees and clients from loss, injury, illness and disease.

Due Diligence means knowing what you need to know, and implementing training and processes to validate that knowledge.

Practicing due diligence means ensuring that employees are competent for the tasks they are required to perform and that they understand all instructions, information and supervision. Records should be kept of all training, inspections, safety meetings, equipment main-

tenance, incidents, and investigations.

Written policies and procedures need to be developed.

Why should you practice due diligence?

In the event of an accident or injury occurring, there is the potential for liability against individuals as well as companies and institutions. The liability for environmental, health and safety losses or offenses is based on common law principles and ignorance of the law is no defense. Due diligence requires proactive management and corporate and individual accountability.

Satisfying legislative requirements may be the driver for health and safety compliance; however, morally and ethically, doing the right thing should be motive enough to look after employees’ and clients’ well-being!

Author Carola Hicks is a graduate of the University of Toronto and has worked as a health-care provider for more than 40 years. Carola is CEO of Workplace Safety Group, a company providing high quality training programs that meet and exceed Occupational Health & Safety guidelines to help clients achieve d u e diligence compliance.

Toll-free: 1-866-347-7707 E-mail: carola@workplacesafetygroup.com Web: www.workplacesafetygroup.com

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Feature:

Spring-Cleaning Checklists

By Matt Chapuran, LowesForPros

T

he onset of spring means prospective residents will be more willing to move, either onto your property or off. Be confident that your property meets your entire team’s standards for curb appearance and customer satisfaction so you can keep your resident retention high and your average number of days vacant per unit low.

Start Outside 1. Inspect your roof for puddles and water infiltration, and survey your units for any ceiling leaks.

2. Take a close look at your brick exterior. If you can’t remember the last time you had a brick contractor out for a consult, now is the time to schedule needed repointing.

shrubs need to be removed and where you may want to implement new plantings. If your property is reliant upon ordinary grass or other thirsty vegetation, talk with your landscaper now about replacing some of this greenery—especially in hard to irrigate locations—with mulch, stone, or heartier, local vegetation.

9. Pay special attention to playground equipment, basketball and tennis courts to find any damage done during the winter months.

10. Visit all shops and storage areas to be sure that landscaping equipment is in good repair and adequately fueled.

Review the equipment you used for snow removal, discarding antiquated snow blowers or shovels as necessary, and budgeting for needed replacements or upgrades.

3. Inspect and reattach any loose siding, and determine whether you need to repaint this year. Any water damage or water staining to the building’s exterior should be addressed soon.

Get Inside

4. Power wash the exterior to remove dirt and filth.

2. Recharge all fire extinguishers.

5. Clear your gutters of any residual leaves or other debris, and take note of what gutters need replacement.

6. Examine the rooftop mechanical equipment, ensuring that it is in good repair and to see that the connection to the rooftop’s membrane is intact.

7. Take an inventory of the trees on your property, noting where branches are or are likely to begin encroaching on the roof.

8. Do a walk-through with your landscaper, and plan what trees and

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1. Walk through the entire building with your full maintenance staff to examine any immediate issues.

3. Schedule any necessary elevator inspections.

4. Clean any community spaces including laundry facilities, garbage rooms and fitness centers.

5. Clean all light fixtures, globes and the interior sides of windows.

Maintenance To Dos 1. Schedule any necessary window replacements, which can both increase aesthetic value and add energy insulation.

2. Any screens that suffered damage should be replaced. Keep good inventories on each unit and assess damage to interior window treatments, and bill residents as necessary.

3. Review sidewalks and parking lots and take note of any damage caused during the winter by a combination of salt or plows. Do quick patches where necessary and review your capital plan as it relates to the parking lot. You should be re-striping at least every other year but if you work with a quality blacktop company, you can prolong the life of your parking lot through consistent maintenance and resealing rather than a full-scale resurfacing. *Note: This content is for informational purposes only. Lowe’s makes no warranties and bears no liability for use of this information. The information is not intended, and should not be construed, as legal, tax or investment advice, or a legal opinion.

Always contact your legal, tax and/or financial advisors to help answer questions about your business’s specific situation or needs prior to taking any action based upon this information. n

IHM News • Spring 2012

Program at a Glance Tuesday, April 24 1:00 pm – 4:30 pm

10:15 am – 4:00 pm Pre-Conference Workshop (optional) Rental Housing & The Human Rights Code Speaker – Harry Fine, Landlord Solutions

10:45 am – 12:30 pm Concurrent Sessions Best Practices (cont’d) Speakers – Kevin O’Hara, AIHM, and Mary Parent, AIHM Region of Waterloo, Waterloo Region Housing

Wednesday, April 25 9:00 am – 12:00 pm Pre-Conference Workshop (cont’d - optional) Rental Housing & The Human Rights Code Speaker – Harry Fine, Landlord Solutions 9:00 am – 12:00 pm Intensification/Affordable Housing Panel Jamie Stephens, Housing Development Coordinator, Brantford Durran Wedderburn, Senior Planner, Brantford Jeffrey Schumacher, Housing Supply Initiatives, Waterloo Canada Mortgage and Housing Corporation

Violence Assessment & Staff Safety Speaker – Ken Hicks, Owner & President, Workplace Safety Group 12:30 pm – 1:45 pm Awards Luncheon Featuring – Cymer Celtic Band Barb Day - Slam Poet 1:45 pm – 3:30 pm

12:30 pm – 2:30 pm Opening Lunch Welcome Remarks from Mayor Friel & Mayor Eddy Aboriginal Blessing & Smudging 3:00 pm – 4:30 pm

6:30 pm – 11:30 pm

Concurrent Sessions Technology In Social Housing – Working Smarter Not Harder Speakers - Christine Brutin, AIHM and Marc Puype, Haldimand Norfolk Housing Corporation Gerry Lichty and Kerrie Michelutti, Housing Service Corporation

Concurrent Sessions Partnerships & Community Development Speaker – Antonio Araujo, BA, CMA Director of Campus Operations, Laurier Brantford Campus, Wilfrid Laurier University Social Innovation, Enterprise & Finance Speaker – Hadley Nelles, Manager, Innovation & Partnerships, Housing Services Corporation

4:00 pm – 5:00 pm

IHM Annual General Meeting

6:00 pm – Midnight

Reception, Dinner & Entertainment Featuring – The George Rose Band

Residential Tenancies Act – Tenant Issues Speaker – Harry Fine, Landlord Solutions

Friday, April 27 8:30 am – 9:30 am

Buffet Breakfast

Meet & Greet Reception, Dinner & Entertainment Featuring – The DanceHeads

9:30 am – 11:00 am

Keynote Presentation Seven Generations – A Compelling Look at the Native Heritage & Historical Issues Speaker - Darren Thomas, Member Seneca Nation

Concurrent Sessions Best Practices Speakers – Kevin O’Hara, AIHM, and Mary Parent, AIHM, Region of Waterloo, Waterloo Region Housing

11:00 am

Closing Remarks

Thursday, April 26 8:45 am – 10:15 am

Trade Show

Collegial Coaching Speaker – Sophie Mathewson, President, Prism Group International

IHM News • Spring 2012

Please call 416-493-7382 or 1-866-212-4377 or “click here” for more information: http://ihm-canada.com/CONFERENCE/2012overview.asp

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IHM Offers Its Annual In-Class Course

Strategic & Financial Planning for Property Managers April 23rd - 27th, 2012 Best Western Brant Park Inn 19 Holiday Drive, Brantford, ON N3R 7J4 This in-class course gives students the opportunity to take one of IHM’s compulsory education courses while participating in some of the conference activities.

Complete details available at: http://ihm-canada.com/EDUCATION/financialplanning.asp

2011-2012 Board of Directors www.ihm-canada.com PRESIDENT:

SECRETARY/TREASURER:

Deborah Filice, BA,R.S.S.W, FIHM Director of Housing, Corporation of the City of Brantford Public Health, Safety, Social Services 220 Colborne Street (Office) P. O. Box 845 Brantford, ON N3T 5R7 Tel: (519) 759-3330, Ext. 6241 Fax: (519) 759-5796 Email: deborahfilice@brantford.ca

Harry Popiluk, FIHM 2175 Sheppard Ave. E., Suite 310 Toronto, ON M2J 1W8 Tel: (289) 929-9543 Email: hpopiluk@gmail.com

VICE-PRESIDENT Kevin O’Hara, M.P.A., AIHM Communications Committee Supervisor, Area Operations Waterloo Region Housing 235 King Street East, 6th Floor Kitchener, ON N2G 4N5 Tel: (519) 575-4800, ext. 1218 Fax: (519) 893-8447 Email: kohara@regionofwaterloo.ca

IHM OFFICE:

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Barb Butler, AIHM Town Homes Kingston 87 Cassidy Street, Suite 222 Kingston, ON K7K 7B3 Tel: (613) 542-0443 ext. 105 Fax: (613) 542-6305 Email: bbutler@thk.ca

DIRECTORS: Lynn Alexander, AIHM Communications Chair Region of Durham Housing Services P.O. Box 623, Whitby, ON L1N 6A3 Tel: (905) 666-6222 Fax: (905) 666-6225 Email: lynn.alexander@durham.ca Zeljka Budjinski, AIHM Education Committee Williams & McDaniel Property Management 66 MacDonnell Street, Suite 301 Guelph, ON L1H 2Z6 Tel: (519) 836-6402 ext. 29 Fax: (519) 767-0771 Email: zbudjinski@williamsandmcdaniel.com

Lynn Morrovat, Administrator Carolyne Vigon, Operations Manager Josee Lefebvre, Education Coordinator

Kathy Harris, AIHM Membership/Marketing and Communications Committees Regional Municipality of Halton 268 Mountain Road East Stoney Creek, ON L8J 3A5 Tel: (905) 825-6000 ext. 4411 Fax: (905) 825-8274 Email: kathy.harris@halton.ca Joanne Kennedy, AIHM CDSSAB - Housing Service 6 Ash Street Kapuskasing, ON P5N 2C8 Tel: (705) 335-6179 Fax: (705) 335-8199 Email: kennedy@cdssab.on.ca

Deborah Parker, AIHM Marketing/Membership Co-Chair Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281, ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca Connie Van Sickle, AIHM Education Committee County of Lambton Housing Services Department 150 North Christina Street 2nd Floor Sarnia, ON N7T 7H3 Tel: (519) 344-2062, ext. 2040 Fax: (519) 344-2066 Email: connie.vansickle@countylambton.on.ca Kathi Zarfas, AIHM, MPA Education Committee Chair Social Housing Services Corporation 390 Bay Street, 7th Floor Toronto, ON M5H 2Y2 Tel: (416) 594-9325 ext 215 Fax: (416) 594-9422 Email: kzarfas@shscorp.ca

CANDIDATE REPRESENTATIVES Sennan Vandenberg Marketing/Membership Co-Chair St. Lawrence Youth Association P.O. Box 23003 Amherstview RPO Kingston, ON K7N 1Y2 Tel: (613) 384-4869, ext 110 Fax: (613) 384-8873 Email: svandenberg@slya.ca Michelle Waye Marketing/Membership Co-Chair Manager, Social Housing Human Services Division, Region of Peel 10 Peel Centre Drive, Suite B, 5th Floor P.O. Box 2800, Station B Brampton, ON L6T 0E7 Tel: 905-453-1300 x4435 Email: michelle.waye@peelregion.ca

2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com

IHM News • Spring 2012