IHM News, Volume 44, Summer 2011

Volume 44, Summer 2011

Canadian Publications Mail Agreement # 40739009

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

Inside President's Message

2 External Facade Refurbishment of Multi-unit Residential Buildings

3 IHM Member Profile - Joanne Kennedy

6 Property Managers Get Pet Owners to Clean Up after Their Dogs

7 Highlights of the 2011 IHM Conference

8 Welcome to our New Members

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P r e s i d e n t ’s M e s s a g e

Hello Members, Please join me in congratulating the newly-elected 2011/2012 Institute of Housing Management Board of Directors. It was your vote that selected the successful candidates and I assure you that each board member has been very busy working on committees, implementing the strategic plan initiatives and embracing new opportunities to further the efforts of IHM. The conference in April was a great success and plans are already under way for the 2012 event. We hope to provide you with the education and networking experience you desire; so if you have a workshop preference, be sure to give us a call.

And speaking of success, - when was the last time that you celebrated an achievement or accomplishment?

I hope it was recently.....

I feel that we are often remiss in celebrating the success of others or ourselves. The celebration doesn’t need to be elaborate or expensive; it just needs to feel good and celebrated or shared with others. In property management, celebration is needed when we make it through the week without a fire, flood or major maintenance issue. Celebration is also needed when staff demonstrate good team effort, a major project is completed or the press calls us for a good news story.

What about your own personal achievements and goal setting? The ability to be humble is a good virtue but it sure is a lot of fun to embrace the moment, shout “I did it” and curl the ends of our mouth upwards in a BIG SMILE. And this type of energy can be contagious; it can make others want to succeed as well.

So I want you to take a few moments to really think about that last celebration and if it has been a while ... then it is time to revisit your expectations. Maybe it is time to celebrate the “small stuff”, the extra mile that we walked this week or the latest book that we finally finished. Smile, laugh and celebrate!

Best wishes for a fun, successful and enjoyable summer.

Regards, Deborah Filice, FIHM, President

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IHM News • Summer 2011

Feature

External Facade Refurbishment of Multiunit Residential Buildings

By Eleanor McAteer, P.Eng. and Staff of Kleinfeldt Consultants Limited

“O

vercladding” refers to the installation of lightweight “rainscreen” covers over the existing façades of older buildings. The primary focus of these external façade refurbishments is on the application of building science, remediation of the structural elements and implementing improvements to the indoor environment.

The following article discusses some of the important elements involved in the successful remediation of older European high-rise co-operative buildings that were constructed in an era where energy costs were not considered important. Over 70 of these refurbishment projects have been successfully completed in the United Kingdom, Denmark and other European nations.

Toronto’s “Tower Renewal Project” Over 30% of the residents of the GTA live in buildings over 8 stories in height.

These structures use much more energy and resources than necessary and account for a considerable portion of the energy demand in the GTA. In addition, many buildings are approaching the end of their effective service life and are definitely showing their age. (Engineering studies indicate that more than 70% of these buildings require major repairs and upgrades.)

However, they are considered an

IHM News • Summer 2011

extremely valuable resource and were the focus of a detailed study – the ”Tower Renewal Guidelines” prepared

by Professor Ted Kesik & Architect Ivan Saleff of the University of Toronto, John H. Daniels Faculty of Architecture, Landscape and Design.

‘...if the issue of “shelf life” is not addressed, the buildings will eventually become a major expense and the prospect of demolition and replacement will become the only viable alternative.’

The study indicated that the buildings represent cost-effective candidates for retrofit strategies because the solid exterior masonry walls offer an excellent substrate for the support of overcladding systems. They also concluded that when combined with other energy-saving measures it would be possible to substantially reduce the energy requirements of the buildings, as well as improving general comfort levels and air quality.

The buildings’ ability to generate revenue will gradually decrease while at the same time the cost of maintenance and routine repairs will rise. In other words, if the issue of “shelf life” is not addressed the buildings will eventually become a major expense and the prospect of demolition and replacement will become the only viable alternative.

Financing Overcladding Retrofits One of the primary challenges regarding overcladding is focused on the cost and financing. Aside from the fact that some incentives are in place and that innovative funding mechanisms have been developed the city still faces challenges in moving forward.

The funding required to undertake comprehensive projects that include recladding is substantial. The projects can typically require about 10 years’ worth of energy and maintenance savings to pay off the investment capital required.

Due to this level of investment, the projects require a source of funding that is not based on mortgage financing to make undertaking them more feasible.

The projects are basically paid off by using the reduced operating costs.

Through securing the payment of longterm project fees through the possibility of collecting any defaulted payments as property taxes, and by packaging together a number of projects, favorable financing rates can be arranged. continued on page 4

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To put this financing option into practice the City would create a corporation to arrange the financing and the Provincial government must make regulatory changes. Of course once the project is paid off, the gains from dramatically reduced operating costs are tremendous.

Advantages of Overcladding Systems Overcladding technology is almost certainly an “exportable” technology. It will also lead to a tremendous number of job creation opportunities and significant overall economic stimulus.

Additional advantages of overcladding include: • The work can be carried out while the building is still in use with minimal impact on occupancy.

• Improves energy efficiency, thermal performance & air tightness.

• Optimizes use of thermal mass.

• Increases the life expectancy of the building.

• Renews ageing facades and improves appearance of the structure.

• Lowers maintenance costs and allows upgrading of building services.

• Improves air quality, sound insulation and general comfort.

• Helps eliminate internal problems such as condensation and mould.

• Viewed as more financially and ecologically reasonable than demolition and reconstruction.

• Retrofits eventually pay for themselves through energy savings.

Experience in Europe where many cooperative high-rise towers had been revitalized has shown that the process, as one might expect, can take a considerable length of time to complete. An important inclusion in the overall project is dealing with any existing deficiencies that must be repaired prior to under taking the revitalization.

European models also suggest that it is beneficial to complete an initial assessment to determine feasible strategies, associated costs and timelines.

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The key performance issues are safety, occupant comfort, stability, structural performance, acoustics, energy efficiency, control strategies, air quality/ventilation, daylighting, maintenance/cleaning and cost.

Overcladding designs also need to consider connection details, thermal & moisture movement, loads on the system, acoustics, air permeability, cavity ventilation, water penetration resistance, condensation, fire performance, mainte-

FAST FACTS • Although the concept may appear simple enough at first glance, overcladding retrofits represent a building science challenge of the highest order and require a considerable amount of planning & logistics.

• A comprehensive overcladding project on a larger building requires over 30,000 “person hours” of effort to complete.

• No single approach, system or design strategy can be applied to all structures. Each building must be inspected, assessed and evaluated separately.

• Over 30% of all Canadians live in some form of “multi-unit” building that was built before 1970. This means that before the end of this decade these structures will be 50 years old – on average.

• Any suggestion that we demolish them and start over is considered cost prohibitive. These buildings represent an incredibly vast store of “embedded” energy and capital. If we were to start from “scratch” today it would cost about six times as much (in today’s dollars) to construct this building stock as it did 40 or 50 years ago.

nance, and serviceability. There are also technical issues related to the building permit process, building code and bylaw requirements to be considered.

In comparison to demolition, the cost to retrofit a single unit ranges between $25,000 and $50,000. This cost is approximately the same as was spent to construct the building in the 1960’s.

The structural elements, if properly protected by replaceable facades, could remain stable for hundreds of years.

These buildings are also usually located in “clusters” and a tremendous amount of energy is saved because residents are close to stores, public transit, and other amenities.

Many European cities have already successfully retrofitted residential co-operative high-rises and townhouses and have thus demonstrated the feasibility of the concept.

Many European nations that suffered serious damage to their housing stock in WW II and rebuilt quickly have already demonstrated the feasibility of overcladding technologies and are approximately 12 to 16 years ahead of us in this specialty.

Overcladding expertise is “exportable” and has the potential to create a tremendous number of job opportunities and would also create significant overall economic stimulus.

Resource Conservation Measures Typically the following resource conservation measures are considered in a comprehensive tower retrofit: • Replace existing roof with an R-20 system • Enclose balconies • Overclad walls • Replace windows • Replace or refurbish boilers • Replace or refurbish chillers • Waste diversion measures • Water efficiency measures • Automated lighting controls continued on page 5

IHM News • Summer 2011

Several examples of successful cooperative building overcladding projects were supplied to the authors by the Confederation of Cooperative Housing in the United Kingdom. In total, more than 70 co-operative high-rises have been successfully overclad.

One example was the New Addington Estate, located in Croydon, England where the co-operative undertook the comprehensive refurbishment of an 11storey building that involved installation of external insulation and aluminium overcladding, internal drywalling of walls next to stairwells, double-glazed windows, roof insulation and a new heating system. The total cost of the renovations was $28,000 (Canadian) per unit; however, heat loss was reduced by 45% and weekly heating bills were approximately 80% less.

Another example was in Glasgow, Scotland where the West Whitlawburn Housing co-operative refurbished their Kintore and Roslin Towers multi-storey buildings. According to the Technical Director of the Co-operative, “It was hard work to secure the multimillion pound funding packages for each tower but the staff and committee worked tirelessly to achieve it and never gave up hope. We are delighted that the tenants in Kintore and Roslin Towers can now finally have the quality of housing they deserve.”

Shown is a conceptual rendering of an overclad retrofit of a high-rise building published in the Tower Renewal Guidelines by Ted Kesik and Ivan Saleff (copyright 2000)

It should be stressed that overcladding design, installation and commissioning will require a tremendous amount of cold weather building science expertise - a field where Canada is a recognized world leader. The authors view this challenge as a task that Canada is well equipped to tackle.

Renewal Program and is a Director of the Canada Green Building Council Greater Toronto Chapter. She can be reached at Tel: 416-392-9716 emcatee@toronto.ca Kleinfeldt Consultants Limited can be contacted at (905) 542-1600 or http://www.kcl.ca ■

Eleanor McAteer, P. Eng. MBA is the Project Director, City of Toronto’s Tower

Welcome to Our New Members New Candidate Members Rommel Asuncion Maurice Bellissimo Ermira Biba Katherine Blackwood Julie Constantinou Melanie Elmquist Tanya Farrell Jordan Gage Georgeta Gemene

IHM News • Summer 2011

Ellen Gerow Adele Gretzinger Nicholas Xavier Hofstee Chia-min Hsu William Hudson Tracy King Irma Kore Carole Kozlowski Grant Linnell Jane Lomanno Luiza Manaj

Krisy Moore Moyshe Marder Elena Neagoe Remus Dorin Neagoe Cheri Petch Janice Prow Matthew Rees Lloyd Rowat Wendy Singh Liisa Taskila Keri-Ann Templeton

Dan Song Kelly Whatley Heinz Wille Tracy Anne Wylie New Accredited Members Agnes Cheung Patricia Price Ambica Kalpatoo

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Highlights of the 2011 IHM Conference “Let’s Get Technical”

I

t doesn’t get much better than this year’s conference held at the Holiday Inn Kitchener-Waterloo Hotel & Conference Centre from April 27-29. The concurrent sessions included presentations on today’s most important topics – Hoarding, AODA, Bedbugs & Pest Control, and Emergency Management, to name a few. Industry favourite, Harry Fine, was on hand for a 2-day pre-conference workshop “Tips, Hints and Must Do’s When Presenting at the Landlord & Tenant Board”, followed by a concurrent session “Human Rights Considerations”.

The trade show attracted 15 companies exhibiting the latest in industry products and services, and delegates spent a great deal of time meeting with exhibitors. The conference wrapped up with a keynote presentation by Dr. Robert Buckman. The audience listened attentively to his presentation “How To Communicate So People Will Listen”. There’s no question, Dr. Buckham knows how to practice what he preaches.

On the lighter side, delegates enjoyed a traditional Oktoberfest evening at the Schwaben Club, and the farewell banquet featured Mentalist & Magician, Bobby Motta, and the Chalkboard Menu Band.

President, Deborah Filice, welcomes delegates to the 2011 Annual Educational Conference in Kitchener – Let’s Get Technical.

Keynote luncheon speaker, Mary Bales, Chair of Heartwood Place, shared the challenges and rewards of providing affordable housing in the Region of Waterloo.

The 2011 conference committee (l to r) Deborah Filice, Carolyn Vasco, Kathi Zarfas, Chair Kevin O’Hara, Mary Parent, Irwin Peters, Doug Spitzer (absent from photo – Carol Teigan, Helen Georgiou, Jeff Gilpin)

Delegates listen attentively to the opening remarks as they await the delicious buffet lunch.

Congratulations to the Conference Committee chaired by Kevin O’Hara on a job well done.

Now it’s time to mark the dates for next year’s conference at the Best Western Brant Park Inn & Conference Centre, Brantford, ON, April 25-27, 2012. ■ A captive audiences listens to Harry Fine as he explains Human Rights Code considerations as they apply under the Landlord and Tenant Board.

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Connie Van Sickle takes a break from teaching the 5-day course – Human Relations for Property Managers.

IHM News • Summer 2011

Delegates gather at the Meet & Greet Reception before heading off to the Schwaben Club.

President, Deborah Filice, with Gwen Howarth-Merwin and Kathy Harris.

The always debonair Harry Popiluk with IHM Administrator, Lynn Morrovat.

It was a great trade show with 15 companies exhibiting their products and services to a very enthusiastic audience.

Delegates await presentation of the awards to recognize those who have contributed so much to the success of the Institute.

Deborah Filice and Kevin O’Hara present 10-year service pin to Christine Hoffman and Anne-Marie Cheung.

IHM News • Summer 2011

Head table at the 2011 Annual Meeting (l to r) President Deborah Filice, Vice President Kevin O’Hara, Treasurer Harry Popiluk and Operations Manager Carolyne Vigon.

Tricia Dupuis-Faddoul from Coinamatic and long-time member, Allan Vansteenkiste.

Deborah Filice recognizes IHM Distance Learning Instructors (l to r) Kathi Zarfas, John Bellsmith, Bill Corrigan, Ganesh Nandram, Lynda Gourlie, Barb Butler, Jim Irwin (missing from photo – Donna Haley, Joanne Kennedy, Debbie Nisbitt, Arlene Rawson, Doug Rollins, Sheila Ruttan, Maureen Taylor, Connie Van Sickle)

Irwin Peters receives the 15 year service pin.

Ganesh Nandram is presented the 20 year service pin.

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Highlights of the 2011 IHM Conference Cont’d.

A group of victims nervously wait for mentalist, Bobby Motto, to perform his magic on them.

Retiring director, Doug Rollins, is presented with a plaque in recognition of his service on the board.

Conference Chair Kevin O’Hara and member Carolyn Vasco enjoyed a well-deserved break as the end of the 2011 Conference drew near.

Education

IHM Certificate in Property Management & Course Completions Building Maintenance for Property Managers Joanne Beaton Goran Bozic Dana Caputo Dianne Gough Bill Hudson Jacki Hussey Tracy King Carole Kozlowski Paul McGrory Yana Nile Patricia Price Patrick Ribbons Debbie Watters James Zournto

Human Relations for Property Managers Sugumar Balasingham Katherine Blackwood Andrew Blomberg Kristeen Brady Donato Cafarelli Richard Clarke Sharon Dinnes Rosamund Dorrington

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Louise Doucette Jean-Pierre Drapeau Fortune Dube Christine Durocher Elizabeth Eplett George Ewer Francesca Filice Jordan Gage David Gawthrop Nabila Gebril Helen Georgiou Doris Glenn Jacqueline Graham Simeon Ivanov Emilia Ivanova Patricia Kirton-Bailey Andrea Leotaud Dave MacFarlane Michael W. Mahoney Karen Maki Sharon McKinnon Barbara McLellan Salvatore Marsala Marie Nesbitt Anita Nippard Jackie O'Hearn Terry Osborne Stephen Philips

Bonnie Quackenbush Gabriela Radeanu Wendy Relf Greg Reynolds Barbara Richtermeier Zamfira Sandor Larry Sceviour Anastasia Sharkova Lori Simpson Alicia Smith Todd Smith Corina Stavre Dan Stevens Kerwin Vuo Cina Wales-Green

Strategic and Financial Planning for Property Managers Adrian De Porto Yana Nile Eugen Peana Mircea Pilaf Cindy Sceviour Charlene Thornhill Lauren Weese

Property & Building Administration Lida Bergeron Ashley Dickinson Adam Kitchener Maria Paz Chance Priddle Sandra Pulido Suntharalingam Rasamani Gayle Saindon Larry Sceviour Steven Smith Debbie Watters Lauren Weese Michael Zottarelli

Program Completion Certificate Sorin Boldan Agnes Cheung Ambica Kalpatoo Patricia Price Tatiana Vostrikov Debbie Watters

IHM News • Summer 2011

Member Profile

Joanne Kennedy, AIHM

J

oanne Kennedy, AIHM, was recently elected to the IHM Board of Directors for a 3-year term. Joanne is with the Cochrane District Social Administration Board (CDSSAB) and is responsible for Tenant Placement/ Property Management. CDSSAB offers social housing, non-profit, rent supplement and affordable housing programs.

Joanne has been in the social housing industry for 20 years in various positions including maintenance and finance, but for the last 17 years, her specialty has been tenant placement and

IHM News • Summer 2011

property management.

She received her AIHM in 2005 and signed on as an instructor after attending the 2009 IHM Conference.

Joanne encourages members to become involved with the Institute – the benefits are extremely rewarding. She feels there are many opportunities to improve the awareness of the Institute.

In addition to her commitment to IHM, Joanne is a volunteer with Victim Services (VCARS), a member of the

Domestic Violence Court Committee, a member of Cochrane District Elder Abuse Committee, a member of the Cochrane North Family Violence Network, a board member for Centre Passerelle, a member of the Northern Ontario centre for francophone women, and a member of the Cochrane District Housing Networking Committee.

As they say, if you want to get something done, give it to the busiest person.

Joanne certainly fits this description and we’re delighted to have her on the IHM Board of Directors. ■

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Feature:

Property Managers Get Pet Owners to Clean Up after Their Dogs

By Anuradha Kher, Online News Editor

W

hat can property managers do when dog owners don’t pick up after their dogs? Under normal circumstances, not much, because there is no way of knowing who the violators might be. But now, with a new program called PooPrints that uses DNA to identify the dog in question, managers can catch the culprit (dog owner) in a matter of days.

can cause blindness. In the past decade, E. coli bacteria from dog droppings has been identified as a significant source of pollution in rivers, parks and regional watersheds.

Debbie Logan, a property manager at Twin Ponds Development in Nashua, N.H., which has been using PooPrints, says, “Even though we provide pet stations and dog playgrounds, we quickly learned that a small percentage of our residents were not cleaning up after their pets. As a popular community with pet lovers, a small percentage of violators could ruin it for the responsible residents.”

PooPrints is a dog DNA identification program from BioPet Vet Lab, built on a scientific foundation, providing communities with a means to enforce community regulations for pet waste clean-up.

“The problem of pet owners not picking up after their pets is tearing apart communities,” says BioPet Vet Lab CEO Tom Boyd. Consumer Reports lists “dog poop” as one of the nation’s top-10 personal gripes. So BioPet Vet Lab used its research in animal DNA identification systems to help provide community leaders with a tool to bring peace back to the neighborhood.

To participate in the program, communities make it mandatory for pet owners to register their pets in the PooPrints DNA database. Offending waste left on-site is collected and analyzed. When a DNA match is discovered, the community has the evidence needed to warn or fine the pet owner.

BioPet Lab recognized this as a big problem. In the United States alone, 73 million dogs generate approximately 6.3 billion pounds of waste annually.

Approximately 40 percent, or 2.5 billion pounds, is never picked up by owners, according to the company. Apart from the aesthetic issue, dog feces creates a lot of nuisance. It is a bacterial breeding ground of diseases that is especially dangerous to children and others with weakened immune systems. Toxocara canis, a roundworm found in dog waste, is especially dangerous to children and

Within the first four samples tested, two violators were quickly identified at Twin Ponds.

According to Logan, “The program is just fantastic for us. It was easy to implement and everybody wins.

We are spending less time looking for violators, and residents have a clean, healthy community.”

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Jim Simpson, president of BioPet Lab, says, “Once someone chooses to enroll the property in the program, we provide kits for $30 per dog to the property.

They collect a cheek swab of any dog associated with the property and mail it to us. Once the dogs’ DNA are on file, if there is a violator, they mail a small sample of the feces and then we look for a match based on the DNA base we have.” For testing of each sample, it costs the property manager another $50.

Reprinted with permission from Multi-Housing News. Complimentary subscriptions are available at www.multi-housingnews.com ■

IHM News • Summer 2011

You Know You’re a Property Manager When… ... You notice dirt in the corners of your doctor’s examination room and cobwebs and flies in the light fixtures. ... You notice shingle roofs that need to be replaced in your neighbourhood! ...You hear squeaky door hinges and think “someone should fix that”.

CALLING ALL PROPERTY MANAGERS ...with stories to share!

...You check to see if a door closer pulls a door fully shut just to see if it does. ...You have a jar of unknown pests on your desk. ...You check behind the doors of washroom cubicles for dirt. ...You look up at ceiling tiles when walking down a hallway.

We’re always looking for more of these comments. Send to the Newsletter Committee at ihm@taylorenterprises.com

IHM Job Posting and Resources Whether you are looking for a job or looking to hire a Property Management professional, this webpage has lots to offer. Separate sections have been designed – one for job postings and the other for resources and links to other websites. And remember – posting a property management related position is completely free of charge to IHM members.

Just supply us with a copy of the job posting along with the closing date for submissions in either a ‘Word’ or ‘PDF’ format and we will have it posted online – usually within 24-48 hours. Send your job postings via email to ihm@taylorenterprises.com

IHM News • Summer 2011

We know that a Property Manager’s job can be both challenging and interesting.

How often have you come to work with your day all planned in your head only to have something unexpected come along …

We are looking for some stories to share with your colleagues in the Property Management field.

If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at ihm@taylorenterprises.com

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Join us

at the

2012 Annual Educational Conference April 25-27, 2012 Best Western Brant Park Inn & Conference Centre Brantford, Ontario

2011-2012 Board of Directors www.ihm-canada.com PRESIDENT:

SECRETARY/TREASURER:

Deborah Filice, R.S.S.W, FIHM City Of Brantford Manager, Municipal Housing Public Health, Safety, Social Services - Housing 220 Colborne Street (Office) P. O. Box 845 Brantford, ON N3T 5R7 Tel: (519) 759-3330, Ext. 6365 Fax: (519) 759-1932 Email: deborahfilice@brantford.ca

Harry Popiluk, FIHM 2175 Sheppard Ave. E., Suite 310 Toronto, ON M2J 1W8 Tel: (289) 929-9543 Email: hpopiluk@gmail.com

VICE-PRESIDENT Kevin O’Hara, AIHM, D.P.A. Communications Committee Region of Waterloo Waterloo Region Housing 235 King Street East, 6th Floor Kitchener, ON N2G 4N5 Tel: (519) 575-4800, ext. 1218 Fax: (519) 893-8447 Email: kevino@region.waterloo.on.ca

IHM OFFICE:

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DIRECTORS: Lynn Alexander, AIHM Communications Chair Region of Durham Housing Services P.O. Box 623, Whitby, ON L1N 6A3 Tel: (905) 666-6222 Fax: (905) 666-6225 Email: lynn.alexander@durham.ca Zeljka Budjinski, AIHM Membership/Marketing Committee Williams & McDaniel Property Management 66 MacDonnell Street, Suite 301 Guelph, ON L1H 2Z6 Tel: (519) 836-6402 ext. 29 Fax: (519) 767-0771 Email: zbudjinski@williamsandmcdaniel.com

Lynn Morrovat, Administrator Carolyne Vigon, Operations Manager Josee Lefebvre, Education Coordinator

Barb Butler, AIHM Membership/Marketing Committee Town Homes Kingston 87 Cassidy Street, Suite 222 Kingston, ON K7K 7B3 Tel: (613) 542-0443 ext. 105 Fax: (613) 542-6305 Email: bbutler@thk.ca Kathy Harris, AIHM Membership/Marketing and Communications Committees Regional Municipality of Halton 268 Mountain Road East Stoney Creek, ON L8J 3A5 Tel: (905) 825-6000 ext. 4411 Fax: (905) 825-8274 Email: kathy.harris@halton.ca Joanne Kennedy, AIHM CDSSAB - Housing Service 6 Ash Street Kapuskasing, ON P5N 2C8 Tel: (705) 335-6179 Fax: (705) 335-8199 Email: kennedy@cdssab.on.ca

Deborah Parker, AIHM Marketing/Membership Co-Chair Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281, ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca Connie Van Sickle, AIHM Education Committee County of Lambton Housing Services Department 150 North Christina Street 2nd Floor Sarnia, ON N7T 7H3 Tel: (519) 344-2062, ext. 2040 Fax: (519) 344-2066 Email: connie.vansickle@countylambton.on.ca Kathi Zarfas, AIHM, MPA Education Committee Chair Social Housing Services Corporation 390 Bay Street, 7th Floor Toronto, ON M5H 2Y2 Tel: (416) 594-9325 ext 215 Fax: (416) 594-9422 Email: kzarfas@shscorp.ca

CANDIDATE REPRESENTATIVES Sennan Vandenberg Marketing/Membership Co-Chair St. Lawrence Youth Association P.O. Box 23003 Amherstview RPO Kingston, ON K7N 1Y2 Tel: (613) 384-4869, ext 110 Fax: (613) 384-8873 Email: svandenberg@slya.ca Michelle Waye Marketing/Membership Co-Chair Manager, Social Housing Human Services Division, Region of Peel 10 Peel Centre Drive, Suite B, 5th Floor P.O. Box 2800, Station B Brampton, ON L6T 0E7 Tel: 905-453-1300 x4435 Email: michelle.waye@peelregion.ca

2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com

IHM News • Summer 2011