Volume 48, Summer 2012
Canadian Publications Mail Agreement # 40739009
ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS
The Niyohkwaritaa Dancers at this year’s IHM Educational Conference
Inside President's Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Preparing for an Emergency Fire Evacuation . . . . . . . . . . . . . . .10
Improving Building Security and Safety . . . . . . . . . . . . . . . . . . . . 3
New IHM Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Highlights of the 2012 Educational Conference . . . . . . . . . . . . . . 5
Firepoint Fire and Life Safety Media Alert . . . . . . . . . . . . . . . . . .11
10 Relationship Traits and Skills for Good Leadership . . . . . . . . 9
IHM Certificate in Property Management Course Completions . . 11
P r e s i d e n t ’s M e s s a g e
Hello Member s, Please join me in congratulating the newly-elected 2012/2013 Institute of Housing Management (IHM) Board of Directors. I am honoured to have been both re-elected to the Board and to have subsequently been chosen as your new President. Along with my friends and colleagues that you also elected to the board, we will keep very busy on your behalf by working on implementing and reviewing strategic plan initiatives, supporting and doing the work of committees, and embracing new opportunities to further the educational and association efforts of IHM. The Annual Education Conference in April was a great opportunity to gather and, by sharing best practices, score some ways to achieve success back in our respective workplaces. Congratulations to the conference planning team for presenting a great conference! Book your calendars because plans are already under way for the 2013 Annual Education Conference event, which will be held at the Delta Meadowvale Hotel in Mississauga, ON, April 17-19, 2013. We always strive to provide you with the education and best practices sharing experience you would like to have, so if you have suggestions for workshops or format, be sure to send us a message or give us a call. It is up to all of us to help lead IHM into the future. Leadership truly is up to all of us, so I want to share a few words about leadership. During one of the sessions I helped to present at the 2012 conference I talked about shared leadership. Specifically, part of leadership is recognizing and understanding that “none of us is as smart as all of us”; this phrase is both referenced as an old proverb, and has also been used by author Ken Blanchard. Essentially it reminds us that effective leaders have to understand employees are peers and not subordinates. To paraphrase Vince Lombardi, it is both individual effort and the commitment by everyone to the team effort that makes success possible. There is an article in this edition that talks about 10 skills for good leadership. It may help provide some sensible advice for all of us, including your newly appointed IHM Board. We are a diverse community of property management professionals, peers sharing a vision of recognized professional accreditation, we are not afraid of change or using technology appropriately. Together we know the value of personal growth, shared vision and fun. I can assure you that with our membership’s collective efforts the Board will serve the Institute to the highest degree possible in the coming years. My very best wishes for a wonderful, safe and enjoyable summer.
Kevin O’Hara, M.P.A., AIHM IHM President
Springfest 2012 IHM was a proud supporter of Springfest on April 17, 2012. The institute sponsored an education session “Emergency Management” presented by Elaine Smyer, Manager, Emergency Planning, Shelter, Support and Housing Administration, City of Toronto. We also had a booth at this event which gave us an opportunity to promote our educational program and other membership benefits. Thanks to Deborah Parker (left) and Sennan Vandenberg for their support in staffing the IHM booth. Deborah Parker and Sennan Vandenberg at Springfest 2012
2
IHM News • Summer 2012
Feature
Improving Building Security and Safety By Carola Hicks
B
uilding owners and building managers are responsible for the security and safety of occupants and visitors. It is important to know about and use the security and safety features in your building and surrounding spaces. Issues with personal security, theft, trespassing, preventing falls from windows and balconies and combustion safety are the responsibility of housing managers. Areas of concern for occupant and visitor safety include corridors, balcony doors, windows, storage lockers, entrances, elevators, parking garages, interior building security, outdoor/neighbourhood security. Landlords or condominium corporations (often through a property manager) are usually responsible for building security. Typically this involves: • Ensuring that security systems meet or exceed security requirements for buildings; • Ensuring that security systems provide reasonable protection for all residents in their apartments and in common areas, such as parking garages and elevators; • Conducting regular inspections to spot and fix security problems, such as broken locks or burnedout exterior lights, and asking residents to submit safety concerns or suggestions as part of continuing maintenance; • Dealing with complaints about dangerous situations, suspicious activities or broken security items.
IHM News • Summer 2012
Personal Security Personal security is a matter of vigilant awareness of surroundings. Police, insurance companies and private security professionals are good resources for information on building security. Keeping buildings secure includes: • Reporting any security concerns or problems to the building manager or landlord. • Not disabling security features. Safety latches on windows keep intruders out and children in. • Not propping exit doors open; they are designed to stay closed for security and fire safety. • Not holding the door for a stranger to enter. • Not giving apartment keys, pass cards or access codes to strangers.
• Telling building management and security personnel when you are planning to have work done in your apartment. • Using window safety devices to restrict window opening. • For tenants/occupants with disabilities, security features, such as locks on windows and doors, peepholes and security cameras must accommodate needs. Safe and secure living is more than just locks and security features. Fire, falls and everyday household items and activities can affect safety. Awareness and preparation can significantly reduce safety risks. continued on page 4
3
Preventing Falls from Windows and Balconies Falls are one of the leading causes of injury and death among children. Many municipalities require apartment windows to have mechanical safety devices to prevent them from opening more than 10 cm (4 in.). Windows with mechanical safety devices must work properly.
Preventing Falls Elsewhere
combustion gases are not vented properly, they create a serious health hazard.
First Aid Carbon Monoxide Carbon monoxide (CO) is an odourless, tasteless, colourless, toxic gas produced by incomplete combustion of fossil fuels. It can escape into living spaces from damaged or improperly functioning gas-fired furnaces, fireplaces or any other combustion appliances. CO detectors will detect these gasses.
Windows and balconies are not the only fall hazards in an apartment building. Poorly lit stairwells, slippery or uneven entry steps, slippery lobby floors, clutter on apartment floors and wet bathroom floors also create falling hazards, especially for older people. In common areas of buildings, be aware of: • Floor coverings that become slippery when wet, such as marble floors in lobbies. • Poorly lit stairwells and entrances; stairs and entranceways should be well lit from above with a light switch at the top and bottom of the steps or an automatic switch. • Steep, winding, slippery or nonuniform steps in entrances and stairwells. Steps should have a consistent rise and tread depth with clearly defined edges. • Missing or loose handrails on stairs. All stairs should have securely attached handrails, in good repair, preferably one on each side of the stairway. • Tripping hazards, such as cracks in sidewalks, damaged floor tiles or worn spots in hallway carpets. • Ice, snow and debris at entrances and on sidewalks. If you notice hazards or unsafe conditions in or around your building, tell your building manager or landlord.
Combustion Safety Apartments may have natural-gas furnaces, hot water tanks, fireplaces or even wood-burning appliances. Because these appliances burn fuel to produce heat they may produce dangerous gases that must be vented outdoors. If the
4
on stairways and areas where the public have access. • Keep a clearly marked first-aid kit available at all times.
Electricity Electricity can, and does, kill; electrical installations must be safe. • Ensure electrical equipment is used only for the purpose it was designed for. • Use qualified electricians for electrical installations, repairs, and regular testing.
Fire safety • Carrying out a fire risk assessment is a legal requirement to ensure quick evacuation in the event of a fire. • Ensure there are clearly signed, unobstructed escape routes and that tenants and staff are aware of the evacuation procedures. • Ensure regular fire drills are held. • Ensure that a specific individual is responsible for clients’ and visitors’ safety in the event of an emergency evacuation of the premises.
Accident Reporting and Investigation
Protecting Occupants and Visitors from Accidents Conducting a risk assessment will identify common hazards. Most can be controlled; however, prevention is always better (and less costly) than cure!
Slips, trips and falls • These are the most common type of accident, easily preventable and, in most cases, results in other benefits. • Improved housekeeping-clean and tidy premises.
Spills • Clear up spillage promptly and post warning notices.
Maintenance
All accidents and incidents must be documented and investigated; it is the law! Lessons can be learned to prevent similar incidents in the future. When lives are at stake, there are no second chances!
Author Carola Hicks is a graduate of the University of Toronto and has worked as a health-care provider for more than 40 years. Carola is CEO of Workplace Safety Group, a company providing high quality training programs that meet and exceed Occupational Health & Safety guidelines to help clients achieve duediligence compliance. Toll-free:1-866-347-7707 E-mail: carola@workplacesafetygroup.com Web: www.workplacesafetygroup.com
• Repair or replace damaged floor coverings immediately – especially
IHM News • Summer 2012
Highlights of the 2012 IHM Conference
T
his year’s conference introduced a number of exciting new initiatives that added to the successful outcome of our annual event. And its focus on “Best Practices” encouraged the sharing of processes and techniques that will help pave the way to a stronger industry.
The Town Crier officially welcomes delegates to the 2012 Conference.
Dan Temprile, Mayor Friel and Mayor Eddy welcome delegates to Brantford.
For the first time ever, we offered Strategic and Financial Planning as an in-class course. We attracted 20 students from across Southern Ontario and the feedback was extremely positive. Thanks to instructor, Steve Naylor, who worked with us to make this possible and provided a positive experience for our students. The conference started earlier than in past years, with a Wednesday morning workshop entitled Intensification/Affordable Housing. A great panel of speakers and strong attendance gave reassurance that our delegates will arrive early given the right topic. We were honoured to have a number of dignitaries on hand at our opening
A full house on hand for the opening session – Intensification/Affordable Housing.
IHM News • Summer 2012
continued on page 6
5
2012 Conference Highlights Continued lunch – Dan Temprile, General Manager, Public Health, Safety & Social Services, City of Brantford; His Worship Mayor Chris Friel, Corporation of the City of Brantford; and His Worship Mayor Ron Eddy, Corporation of the County of Brant. Brantford’s strong native heritage was evident throughout the conference. From an Aboriginal Blessing &
Smudging, to a delightful performance by the Niyohkwaritaa Children’s Dance Troup and the closing presentation by our keynote speaker, Darren Thomas, entitled Seven Generations, delegates had the opportunity to enjoy the customs and learn more about the history of our First Nation cousins.
Technology in Social Housing, Residential Tenancies Act, Best Practices, Violence Assessment & Staff Safety, Partnerships & Community Development, Social Innovation, and Enterprise. A dynamic slate of topics presented by some of the industry’s best. The trade show is always a highlight of the annual conference, and this year was no exception. There were 14 companies – both national and local - showcasing the latest products and services and spending quality time with delegates.
The concurrent sessions were outstanding and included presentations on
On the lighter side, delegates enjoyed a wonderful welcome reception and fun inter-active entertainment with the DanceHeads. The closing banquet featured entertainment by The George Rose Big Band . It’s evident that the 2012 Conference Committee incorporated the “Best Doug Doolittle prepares to give the Aboriginal Blessing & Smudging.
Sophie Mathewson, Prism International, leads the discussion on Collegial Coaching.
Round-table discussion at the Best Practices session.
6
President & Conference Chair, Deborah Filice, introduces dignitaries at the opening lunch.
A light moment at the Annual General Meeting.
Mary Parent and Kevin O’Hara prepare to lead the Best Practices session.
A busy trade show with exciting exhibits and keen delegate participation.
The Cymer Celtic Band added a special touch to the Awards Luncheon.
IHM News • Summer 2012
2012 Conference Highlights Continued Practices” theme throughout the planning stages of this wonderful event. It was first class from start to finish. Thanks to Conference Chair, Deborah Filice, and the rest of the committee – Christine Brutin, Tracey Csordas, Ellen Gerow, Jeff Gilpin, Sherry Haines, Mary Parent, Harry Popiluk and Angie Vehrs. Now it’s time to mark the dates for next year’s conference at the Delta Meadowvale Hotel, Mississauga, April 17-19, 2013.
Deborah Filice and Kevin O’Hara present 15-year service pin to James Mellor.
Fran van Leeuwen also receives her 15-year service pin.
Connie Van Sickle - another 15-year service pin recipient.
Kathy Harris receives her 10-year service pin.
Distance Learning Instructors are recognized for another year of hard work and commitment to the IHM Education Program.
An attentive audience looks on at the Awards Luncheon.
IHM News • Summer 2012
A well-deserved thanks to the 2012 Conference Committee.
Outgoing President, Deborah Filice, is honoured at the Awards Luncheon for a job well done. She will be a tough act to follow.
7
2012 Conference Highlights Cont’d
Steve Naylor instructs Strategic & Financial Planning at the 5-day in-class course.
These are the Niyohkwaritaa dancers – what a delight!
8
Kevin O’Hara, Deborah Filice and Jim Steele – current and past presidents.
Keynote speaker, Darren Thomas, wraps up the conference in style with his presentation “Seven Generations”.
IHM News • Summer 2012
Feature:
Ten Relationship Traits & Skills for Good Leadership By Barbara White
A
sensitivity to the appropriateness of the circumstances.
1. Availability A good leader is available and in touch with people. An important leadership skill is the ability to recognize needs and be able to respond to them quickly and in the moment.
5. Confidentiality Good leaders conduct conferences and meetings in an atmosphere of trust. They display appropriate confidentiality and respect towards others and about others.
n important aspect of good leadership is the ability to work and relate with others. There are ten qualities that characterize successful leadership in the area of relating and communicating with other people.
2. Facilitating Harmonious Relationships A good leader realizes the importance of harmonious relationships and is proactive in creating a harmonious atmosphere. Successful results are born out of harmony rather than conflict. Good leadership will prioritize keeping conflict and disharmony to the minimum. 3. Approachability A good leader is approachable and has an open door policy. Good leadership creates an environment where openness and honesty can occur in an atmosphere of fairness rather than judgment. 4. Appropriate use of authority Sensitivity to the proper use, and conversely the misuse, of their authority is the whole mark of good leadership. A good leader will not use their position of authority for self gratification and promotion or in a controlling and domineering manner. Successful leaders use their positional power with wisdom and
IHM News • Summer 2012
6. Self Motivated Good leaders set and use goals to motivate themselves and others. They understand the importance of personal and professional development. Successful leaders do what is necessary to upgrade their knowledge and skills and be on the cutting edge in their field. Successful leaders not only motivate themselves in personal development but also motivate those around them. 7. Provide Support Good leaders are able to provide emotional support for those for whom they are responsible. They recognize the importance of encouragement and inspiring confidence and also give recognition of a job well done. 8. Maintaining Motivation and Team Spirit A good leader provides incentives and motivators to improve the performance of their employees to challenge them to maintain quality results.
9. Clear Communication A good leader is an excellent communicator. Their leadership involves communicating clearly the objectives and procedures required of a task. They set clear, attainable, and measurable goals. 10. An Understanding of Group Dynamics A good leader understands the dynamics of group relationships. Successful leaders have the ability to lead groups without aggravating conflict and minimizing disharmony. They are inclusive and skilled in creating a sense of team unity. They are adept at balancing the strengths and weaknesses of the group for best results. Source: Free Articles from ArticlesFactory.com;2005
Barbara White of Beyond Better Development has over twenty years experience in leadership. Beyond Better Development works with organizations and individuals who want to develop their leadership skills towards their potential, and stay on the cutting edge.
9
Feature:
Preparing for an Emergency Fire Evacuation
T
he start of any fire must be detected as quickly as possible, and certainly before it can make all means of escape impassable. In some circumstances, particularly where building occupants are located away from the origin of the fire and there is a reasonable possibility that it could spread, this means that the fire must be detected and occupants alerted within the first minute of ignition. This will allow everyone enough time to safely leave the building. Regardless of the location, once occupants become aware of a fire, they must be able to proceed safely along recognizable escape routes to a designated location. In order to achieve this aim, it is mandatory for building operators to provide training to support personnel, such as elected fire wardens, and to conduct fire drills in accordance with the fire code. Fire warden training ensures awareness of potential difficulties that may be encountered during an evacuation and reduces the possibility of accidents. Fire drills are essential for every occupied building and must be conducted at least annually, or at the intervals specified in the building’s approved fire safety plan. From the stand point of the building occupants, they rely on the fire wardens to plan, implement, and help them practice evacuation procedures prior to the fire drill. This will ensure that they are ready in the event of a real emergency situation. Fire drills should involve all occupants: everyone should leave the building as soon as the fire alarm sounds. The emphasis should be on a safe and orderly evacuation, rather than
10
a speedy one. Attention must be given to the physically-challenged to ensure that any special evacuation procedures are followed as outlined within the approved fire safety plan. Legislation for special needs occupants includes specific requirements regarding the means of escape in case of fire. Building operators must make any necessary adjustments to their premises to ensure that no occupant is at a disadvantage during an evacuation. The buildings approved fire safety plan identifies special needs occupants with physical and/or mental limitations, the nature of the assistance they may require, and specify customized emergency evacuation procedures. Ideally, an evacuation during an alarm condition should proceed in a manner that is efficient and without any incident other than having to deal with the fire itself. As with any building evacuation, elevators must never be used by occupants during a fire emergency. The elevators must be grounded upon activation of the fire alarm system and ready for use by the Fire Services, should they choose to do so. Occupants should close but not lock doors as they leave their room or office. After exiting the building, occupants should avoid blocking paths to fire hydrants or access roads. They should congregate at a pre-determined location away from the building, as indicated in the approved fire safety plan. Each floor warden must attempt to keep their group together and conduct a “head count” so as to ensure that everyone has left the premises. Fire safety planning
works best when you establish a committee of building members, including representatives from each floor, and then appoint a building emergency management coordinator and floor wardens. If the building has large floors, consider appointing several wardens per floor. Choose alternates for every position to cover absences. If there are several companies on a floor, each firm is normally responsible for their own space and must delegate a fire warden. Reprinted with permission from Firepoint’s Fire and Life Safety Bulletin, #160, June 2012.
Welcome to Our New Members New Can didate Mark Chislett Sabatharan Amizhthini Andrea Reynolds Jennifer Goldstone Michael J Stokes Jessica Mackenzie Joshua Heffern Sadia Jagroop Rick Tuzi
Cor por ate Member ship Arthex Property Management Coinamatic Canada Inc.
Accr edited Member s Zamfira Sandor
IHM News • Summer 2012
Firepoint Fire and Life Safety Media Alert How frequently are checks to be performed on ventilation systems? In accordance with the Ontario Fire Code section 2.6.1.4, weekly checks are required for all hoods, filters and ducts in ventilation systems, as these are subject to the accumulation of combustible deposits.
What are the monthly requirements for inspection of fire doors and fire separations? All doors in fire separations are to be inspected monthly in accordance with the Ontario Fire Code 2.2.3.4. Damaged doors and their hardware must be repaired, replaced and maintained when they are part of a required fire separation.
Examples of separation doors include: doors within public corridors and stairwells, apartment suite doors, doors between offices, adjoining warehouses and/or shops, as well as service, storage, electrical and laundry room doors. These doors are to close automatically from the full open position and latch in the closed position. The doors must be installed with magnetic hold open devices attached to the building's fire alarm system: they must not be wedged in the open position. Any holes in walls or ceilings serving as fire separations must be repaired. Examples of these partitions are: walls or ceilings within public corridors or stairwells, as well as service, boiler, electrical, elevator, storage and laundry rooms.
Are there references in the Ontario Fire Code for annual inspection and testing of building smoke control systems? Yes, all fire dampers and fire stop flaps are to be inspected annually as per the Ontario Fire Code Section 2.2.3.7, including all chimneys, flues and flue pipes as per section 2.6.1.5, disconnect switches for mechanical air conditioning and ventilation systems as per section 2.6.1.8, and controls for air-handling used for venting as per section 7.2.3.1. It is necessary to inspect and test all equipment used in conjunction with smoke control measures as per section 7.3.1.2, and the smoke control systems themselves as per section 7.3.1.3.
– Reprinted with permission from Firepoint’s Fire and Life Safety Alert, #140, May 2012.
Education
IHM Certificate in Pr operty Management Course Completion Certificates Tracy King Michael Pyzhov George Ewer
Human Relations for Property Managers Kaye Banfield Mihaela Cristina Radu Sandra Lee Blake Hai Tan Wen Scott Wylie
Building Maintenance for Property Managers Rodney Anthony Katherine Blackwood Tina Grignard Kelly Jackson Matthew Rosenberg Michelle Shute
IHM News • Summer 2012
Property & Building Administration Sarah Campo Dana Caputo Livia Diaconu Luis Olivera Armas Dan Song Elvira Titova Brad Toulouse Karen Van Dyk Michael Zinkann
Strategic and Financial Planning for Property Managers Rodney Anthony Petr Bakus Sabine Behnk Lida Bergeron Ermira Biba Andrew Blomberg Zack Casuccio Dana Checiches
Tricia Feist Anne-Marie Fobert-Poirier Jordan Gage Helen Georgiou Bob Gillespie Giana Goncalves Ron Jabs Jonathan Kelly Tray King Donna Kirchknopf Michael Mahoney Valerie McGlynn Lisa Murzin Carine Nind Michael Oswin Sandra Pulido Cristina Radu Jacqueline Rosettani Gayle Saindon Dan Stevens Carol Teigen Cina Wales-Green
11
Mark Your Calendar... and plan to attend next year’s
Institute of Housing Management
Annual Educational Conference April 17-19, 2013 Delta Meadowvale Hotel Mississauga, Ontario
2012-2013 Board of Directors
www.ihm-canada.com
President/Conference Committee Kevin O'Hara, M.P.A., A.I.H.M. Supervisor, Area Operations Waterloo Region Housing 235 King Street East, 6th Floor Kitchener, ON Canada N2G 4N5 Tel: (519) 575-4800 Ext. 1218 Fax: (519) 893-8447 Email: kohara@regionofwaterloo.ca Vice President Joanne Kennedy, AIHM CDSSAB - Housing Service 6 Ash Street Kapuskasing, ON P5N 2C8 Tel: (705) 335-6179 Fax: (705) 335-8199 Email: kennedyj@cdssab.on.ca
IHM OFFICE:
12
Past President/Education Co-Chair Deborah Filice, B.A., R.S.S.W., F.I.H.M. Director of Housing Public Health, Safety, Social Services - Housing 220 Colborne Street (Office) P. O. Box 845, Brantford, ON N3T 5R7 Tel: 519 759-3330, Ext. 6241 Fax: 519 759-5796 Email: DeborahFilice@brantford.ca Secretary/Communications Co-Chair Lynn Alexander, A.I.H.M. Region of Durham Housing Services P.O.Box 623, Whitby, ON L1N 6A3 Tel: (905) 666-6222 Fax: (905) 666-6225 Email: Lynn.alexander@durham.ca Treasurer Harry Popiluk, F.I.H.M. 2175 Sheppard Ave. E., Suite 310 Toronto, ON M2J 1W8 Tel: (289) 929-9543 Email: hpopiluk@gmail.com
Lynn Morrovat, Administrator Carolyne Vigon, Operations Manager Josee Lefebvre, Education Coordinator
DIRECTORS Communications Committee Zeljka Budjinski, AIHM Williams & McDaniel Property Mgmt 66 MacDonnell Street, Suite 301 Guelph, ON L1H 2Z6 Tel: (519) 836-6402 Ext. 29 Fax: (519) 767-0771 Email: zbudjinski@williamsandmcdaniel.com
Conference Co-Chair Deborah Parker, A.I.H.M. Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281 Ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca
Marketing/Membership Co-Chair Barb Butler, AIHM Town Homes Kingston 87 Cassidy Street, Suite 222 Kingston, ON K7K 7B3 Tel: (613) 542-0443 Ext. 105 Fax: (613)542-6305 Email: bbutler@thk.ca
Marketing/Membership Co-Chair Connie Van Sickle, A.I.H.M. County of Lambton Housing Services Department 150 North Christina Street, 2nd Floor Sarnia, ON N7T 7H3 Tel: (519) 344-2062 Ext. 2040 Fax: (519) 344-2066 Email: connie.vansickle@countylambton.on.ca
Communications Co-Chair Kathy Harris, AIHM Regional Municipality of Halton 1151 Bronte Road, Level 1 Oakville, ON L6M 3L1 Tel: (905) 826-6000 Ext. 7507 Fax: (905) 825-3879 Email: kathy.harris@halton.ca
Education Co-Chair Kathi Zarfas, M.P.A., A.I.H.M. HSC Housing Services Corporation 390 Bay Street, 7th Floor Toronto, ON M5H 2Y2 Tel: (416) 594-9325 Ext. 218 Fax: (416) 594-9422 Email: kzarfas@shscorp.ca
CANDIDATE REPS Communications Committee Mitchell Grange, I.H.M. (C) Kingston Municipal Non Profit Housing Corporation 37 Cassidy Street, Suite 222 Kingston, ON K7K 7B3 Tel: (613) 542-0443 Ext. 106 Fax: (613)542-6305 Email: mgrange@thk.ca
Conference Co-Chair Michelle Waye Region of Peel 10 Peel Centre, Suite B, 5th Floor P.O. Box 2800, Station B Brampton, ON L6T 0E7 Tel: (905) 453-1300 ext 4435 Email: michelle.waye@peelregion.ca
2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com
IHM News • Summer 2012